Kerbside pickup
Yes
Sunnys Pools & More in Macomb
Categories
Location on the map
Macomb, Macomb County, Michigan, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 586-677-7665
Site: https://www.sunnyspoolsandmore.com/
Site: https://www.sunnyspoolsandmore.com/
Opening hours
- Monday:10AM–5PM
- Tuesday:10AM–5PM
- Wednesday:10AM–5PM
- Thursday:10AM–5PM
- Friday:10AM–5PM
- Saturday:10AM–5PM
- Sunday:Closed
Sunnys Pools & More in other cities:
Comments (189)
Review of Sunny Pools & More:After not wanting to spend... $80,000 - $120,000 on a built in pool.We decided to look at Spas. We went to a couple different Spa stores in the area... and eventually My wife called Sunny Pools & More, and got on the phone with Chris, next thing ya know, we were in the store looking at his spas.. Chris told us about the Dimension One Spas and their quality & ease of use. And > He had them in Stock... And > BOOM Were Spa OWNERS!Chris also gave us the name of an electrician to use if we wanted to. Youll need to have a 220 electric line run for the Spa.It comes with a great cover thats easy to flip on and off.Chris also gave us a $200 Spa chemical package with purchase, to get us started. The delivery/spa set up guys were professional and quick.All in all WE would Highly recommend Chris @ Sunny Pools & More for any Spa or Pool Needs...!TY,Dave & Paulette Lewandowski
From my first contact with Chris this experience was so easy, it was a total of 2 weeks and we had our new Dimension One Spa in our backyard, Lucky they had the model I wanted in stock, lucky they were able to hook me up with John from Delta Electric and lucky for me he.came the day after delivery ( which my wife said was an amazing feat in itself Chris and his crew rolled it on in and placed it just where I wanted ) Chris left instructions to fill and add chemicals and we were enjoying the Tub the next day !! 6 months and I’m still loving it!! Daily!! Can’t thank them enough!!
Max is courteous and knowledgeable and provided detailed instructions for applying our chemicals. We’ve always had a great experience at Sunny’s with everyone who helped us.
I always get the most knowledgeable help and this store has everything in stock to keep my pool looking good. Thank you Max for great customer service!!
My pool is 15 years old and my basket finally broke, I went to Sunny’s pools and they had exactly what I needed, these people are awesome and extremely helpful and I highly recommend them to anyone.
We just stopped in to get our water tested. We were in and out quickly with everything we needed. As always, Tim was very helpful and knowledgeable.
Great place to buy all your pool needs from. Customer service was amazing!! Thanks Chris
My pool is a HOT MESS - Max at Sunny’s Pools & More to the rescue. Thanks for your great service Max! I’ll be back…
If you are a first time pool buyer looking for guidance don’t go here. I wish Chris my sales guy was honest with me from the start, not only would I have saved myself from an unbeatable amount of stress I would have saved money too. This is not COVID related, I ordered my pool in May but didn’t receive it until mid Aug. this I believe was out of there hands. However, non of the installers recommended have equipment to complete the excavation of my yard, this I had to find on my own. The installers (Motor City Pools)told me that that hate dealing with Sunnys and that they were lied to about the complexity of my install and charged me an extra grand. They left without installing my pump of filter, I called Sunnys to let them know and for resources, Chris is awesome at getting you to spend money but not following up afterwards. Hence, I got no response, no resources, and a pool the I cannot yet use. I went here specifically for an aquasport 52 that I needed installed into a hill. If you are getting g this or close don’t go here because the can’t help you. Hoping I can find someone to complete my install.After posting my review, I see that there is a post from the owner who has never contacted me to resolve the problem or gather any details. The excavation company called the owner in my behalf but I’ve never been in direct contact with him. I was not able to reply to his comment so I am posting below my review. My review states that I was not provided the crucial resources needed for a successful install. Chris may have told the owner that he had Mike contact me but that is not true, I was giving Mikes contact by Jon of Motor City. I asked Mike to come out after I mistakenly cancelled him; this happened because I was attempting to schedule and find so many services on my own. This is unfortunately an awful experience, I looked for the expertise of purchasing from your store but would have probably done much better purchasing online.
Great staff, friendly, professional and most importantly to a new pool owner very Knowledgeable.Would definitely recommend
Chris and Andrew were great from the time we walked through the door to scheduling the installation of our new pool table. They were extremely knowledgeable on every aspect of new ones, top of the line, refurbished and budget tables. They helped us stay within our budget and we couldnt be happier. The installer was timely and did a fantastic job. The table is beautiful!!!! We higher recommend them to anyone looking to add some entertainment to your basement.
Absolutely recommend Sunnys for all your pool needs. We purchased a pool here in July, couldnt have asked for a better experience. The staff is extremely helpful and knowledgeable. We installed the pool ourselves but they have someone they recommend if youre not up to the task. Once we had the pool up they helped us out with getting the water where it should be with all the proper chemicals. They also offer complimentary water testing and make everything easy to understand. Prices are reasonable and we wont go anywhere else other than Sunnys.
Purchased above ground pool from sunnys in May. The pool is great (no significant issues) and have been getting chlorine from them ever since. Always have positive experiences! Chris remembers us and makes little things right (example one of our hoses to the filter sprung a leak, he gave us a replacement due to the faulty part!). Have worked with one other gentleman (one of the owners I think but don’t recall his name) he was super knowledgeable and professional. They know their stuff! Always help us with balancing our chemicals and they test your water for free. They have other accessories like outdoor furniture and floats for the pool too. They are great to work with!! Our go to place for anything pools!!!
As a first time pool owner, Chris and the staff at Sunnys were extremely helpful from the day we started looking for the right pool for our yard. Chris product knowledge made it very easy to understand the whys and why nots of pool equipment, chemicals and maintenance. I highly recommend Sunnys Pools!!!!
You need a pool quick fast in a hurry? Go see Chris and the crew!! Fast service, fast call backs.
Our experience at Sunny’s was great, they were able to answer all of our questions and my kiddos left with some new goggles!
Finally got our dream pool!! Chris was a super big help putting together a package of exactly what we needed and wanted! Very great quality for a very good price as well! He also made sure that we got our pool very fast, which we literally got the next day after purchasing it! Highly recommend purchasing from them!!! Thank you so much!
They helped me find the parts to my hottub when every other store I tried prior else just referred me to other stores. I will be returning!
Nothing but the best service here at Sunnys. Being a newbie pool owner with an inherited above ground pool was intimidating until I came here back in 2018! I’ve been coming here for the last four summers for pool water testing & products. Staff is very knowledgeable and gives great tips about your pools needs! This year I changed to the Baquacil products versus old fashioned chlorine and my pool has been the easiest to take care of this season! Lots of pool fun to be had!!!
I went through Chris to purchase my pool and he was amazing to work with! He showed me the showroom and pools via FaceTime and I was able to do everything via text and email. When I tried to install the pool it was missing a couple things from the manufacturer, but Chris was quick to get me the parts I needed. He is excellent to work with and I will do all my future purchases from Sunny Pools!
Our 15x25 oval pool is beautiful. Chris our salesman has walked my husband thru steps. He installed his self. The color of lining is gorgeous with LED light . The heater warmed water fast . Michigan we will now swim in the cold ! Thanks again excellent service. Top of the line but medium pricing .
Chris was awesome getting a pool that we wanted. Andrew was super helpful getting us started with start up chemicals. The installer Chris put me in touch with was great! Hard working and the pool turned out perfect! Thank you Sonnys Pools!!! Looking forward to an Amazing summer filled with great memories with the family after such a crazy year!!!!
There is no other place I’d rather deal with for a spa or pool than Sunnys pools and more!! We have owned our spa for a few years now and have purchased a pool! Salesman Chris is the best! He is extremely knowledgeable and solves any issue or concern I bring to him! I appreciate his work ethics! This place has everything you need for both our spa and our soon to be installed pool! Thank you again Chris!!
I just purchased a home with a hot tub and I know nothing about the maintenance of hot tubs. Everyone at Sunnys was very knowledgeable and helpful. Definitely coming back when I need more supplies or if I have more questions! Highly recommend!
My wife and I went to many hot tub places around town, as we knew we wanted one, but didnt know anything about them. After doing a lot of research, my friend recommended Sunnys. So we went there and met a couple of their salesmens, Chris & Andrew. They were awesome! Not only were they not high pressure, but they totally knew their products inside out. We ended up getting a great price, and went with the Dimension One, Breeze hot tub series. Their sales rooms inside a huge warehouse, but thats cool too, because they literally have everything in there.Also, I have to mention that the whole process experience was great too. They set me up with a electrician (John from Delta) which did a perfect job installing the electrical to my breaker box. & last but not least, I gotta give a shout out to the 2 delivery guys, Brian and John, I dont know how these guys do it, but they make it look so easy, they navigated this beast of a tub to my backyard and placed it on a raised patio, installing it with no problems. Sorry for being long winded, but I want to emphasize that this companys worth stopping by to see what they have. Weve had our D1 Breeze hot tub for 2 days now, and WE LOVE IT!!!
Chris was so helpful and explained everything in detail about different pools and what to expect with each one. There was no pressure from him about buying a pool. He also provided pool installers that he would recommend which was very helpful. We were able to pick up the pool today and he loaded everything in the truck and let us come early before the store opened so we werent waiting as there would be other customers. Overall a great experience from shopping, buying, and picking up the pool. I would highly recommend Sunnys Pools and nore!!
I want to say how pleased I am with Chris and the folks at Sunny’s Pools. I purchased a new hot tub from this company and I am so happy with the Hot Tub the haul away and delivery. Thanks for a great experience Chris. I would recommend anyone to these folks.
I purchased a hot tub from Chris and he was very knowledgeable and friendly. The store was clean, the prices fair and Chris was always very responsive when I had a question. I highly recommend sunnys to anyone looking to purchase a pool or hot tub!
I bought a pool today from Chris and he’s amazing! We chatted on the phone several times about sizes and style and he’s beyond knowledgeable. If you need a pool go see Chris! Thanks for all your help Chris and we will be back for a hot tub!
Best customer service and prices!!We purchased an entire Carvin pool and set up from Sunnys last year at the height of Covid Shut down. We could not find anything in our Northeast OH area.I contacted Chris at Sunnys in Macomb and he was fabulous! We face timed and he got us all the equipment and guided us with his expertise. We went with the Mineral and sand filtration because we put the 21 FT pool inside and didnt want the chlorine odor and prefer a more natural/healthier alternative. We drove to Macomb and picked everything up and are so grateful to have purchased from Sunnys.There was a couple sections that the manufacturer shorted us - we we discovered during set up - and when we contacted Chris with our problem - Sunnys sent us the parts via Fed Ex rather than make us contact the manufacturer for the missing parts.We highly recommend this company and encourage everyone to check them out!Grace H.
My first experience and could not be more pleased with the knowledge and level of service that I received from everyone I came in contact with there today. I had no clue how to change out my sand filter and Kevin went out of his way to thoroughly explain everything to me. I left feeling confident that I could tackle the job on my own. I will definitely be a repeat customer for Sunnys Pools and More.
Great pool store and very friendly staff. I go in a few times a year to get my saltwater pool tested and I appreciate how Sunnys always gives me only the chemicals that I need to get my water back to looking crystal clear vs up selling items I don’t need. Pool is always looking great thanks to Sunnys!
Im a big fan of Sunnys Pools & More. The staff is so knowledgeable about everything I need for the pool. They are helpful, fair and always hustling. I bought my pool from them in the fall. When I came back in the following summer, they remembered me, my pool and the chemicals I used. To me, that says they really care about their customers, their products, and their business.
This business always has top notch service from the top on down. Everyone is helpful, courteous and professional. I wouldn’t even think of going anywhere else.
I was so impressed with the professionalism, honesty, and help from Chris at Sunny Pool & Spas. We purchased a hot tub from him. He was very thorough and informative on the best options for our family. Chris made it a priority to find what we needed and to keep us informed every step of the way. I would definitely recommend this company as they stand behind their product and customer. Thanks Chris!
I had a fantastic experience ! From sales to installation not a single negative thing to say. The installers were very professional and efficient. We have been enjoying our pool for a little over a month 🐬 Thank you!
Can’t say enough about the staff and experience at Sunnys Pools and more. The staff is quick to accommodate and take care of each and every customer as they arrive, and I also find all to be very knowledgeable with regards to all areas of pool care.Highly recommend Sunnys!!!
Sunny pools Have been awesome! After contacting many pool companies and feeling overwhelmed I got in touch with Chris. He is very knowledgeable and explained things to me, not just try to sell me. My pool has been Set up for Months now and he has still been helping, and guiding me through questions I have on how to care for it. To me that shows he appreciates my business. And I appreciate all his hard work in making my family happy with our Decision. We love it!
Great place both Kevin and Chris were knowledgeable and professional. They had quite a bit to choose from and had out pool very fast. I would highly recommend this company to anyone looking for a pool and more, they had some very nice patio sets also. We are very happy with there service.
Sunnys Pools was only place with pools in stock. I was able to get a pool with choice of liner, and installed within two weeks Chris was extremely helpful. Made the process super easy. He was very busy, but always followed thru.
Big warehouse best deal on just a poolAfter install I am very very disappointed with the pool flimsy top rails not able to use to get out pool Main drain is pvc piping not metal so flimsy I will be calling store I feel like I got taken😢😡😡
Knowledgeable and helpful staff. Just had a salt water in-ground pool installed and brought my water to Sunnys and they helped me stabilize the water and had it looking great. Too bad its so late in the year and have to close the pool soon, but I will be back next year. Thanks!
Great place! They take their time to educate you. Very nice to talk too. No gouging.
We had such a great experience buying a hot tub from Sunnys and working with Chris! He took time to explain everything to us as first time hot tub owners, and walked us through the entire set up of our new tub. When we had some questions he was very thorough in his follow up to make sure we were completely satisfied. I would recommend Sunnys to anyone and to ask for Chris!
Chris is outstanding to work with. We have had our pool since last August, because of Covid and the number of pools to be installed from last season, install was delayed..but working with a recommendation CP Quality Pools, finally got it up and running! Thanks to Chris..and special shout out to the boys at CP Quality Pools!
I was in the store in Macomb on June 7, 2021. There was a woman in there with her 2 little kids - she had a pool installed a few days earlier - the liner broke at the seam and the pool started leaking after one day of use!! The owner of Sunnys didnt sound very interested in helping her. I was truly shocked and I will not be doing business there !! BEWARE !!
I was desperate to find a pool to have installed this fall and because of COVID and the shortage of pools it seemed very unlikely that I would locate one. I happened to call Chris at Sunnys and he had one my size. I was able to get it installed in time to have my cement poured. Chris bent over backwards for me and I highly recommend Sunnys. I found Motor City Pools to do the installation on my own. They did a good job but fell short on returning my calls when a few small parts needed to be installed. I highly recommend Sunnys.
Weve been on looking for a pool for a few months now and we found Sunnys on Facebook and they were so helpful with explaining everything to us! We picked it up today and they were helpful and friendly! I am so glad we purchased our pool here! Highly recommend!
I have only been here once before as we just got a pool. This second experience was above and beyond our expectations of great customer service. Tim was very helpful and knowledgeable on spa and pool products. Many other staff members were friendly and inviting as well and making sure we were doing alright. Shane also offered to help carry and load our products in the car. After this last experience it definitely makes me want to come back.
Sunnys Pools is amazing. Tim helped us this past Saturday with getting the water chemicals just right. Everyone that works here is super friendly and helpful. Thanks guys!
Chris was amazing !! We had been looking for a pool during all the pandemic shenanigans and Chris was able to find one for me and also have it installed. I would definitely recommend going here for your pool needs !! Everyone was very friendly and helpful !!
Thanks again for the awesome Spa guys, super excited to have it for the remainder of this cold winter! Carl was very helpful and made sure I was completely satisfied with the Viking Spa that I ordered completely virtually. I recommend the Viking Spa Royal series to anyone who is an avid user of hot tubs.
With summer camps cancelled and park pools not opening due to COVID-19, the kids were begging for an above ground pool. Apparently everyone had the same idea, and I couldnt find a single pool available between the Chicago suburbs and New Jersey. Finally, I connected with Chris at Sunnys and he was able to hook me up. I drove 10 hours round-trip to pick up the pool, and the sale couldnt have been easier. Chris took the time to make sure I had everything I needed and helped pack it all in my SUV.When I ran into trouble with an installer and had to finish the job myself, Chris was awesome. He provided phone support and text suggestions, even on his day off, to help ensure that we got the pool up and running smoothly.If I was in the Detroit metro, this would definitely be my only pool supply source. I highly recommend you visit Sunnys for all your pool needs and ask for Chris of you are buying anything.
Amazing experience! Chris has been nothing but great. He has had patience with my 101 questions about hot tubs. Great prices and service.
The entire staff at Sunnys are very Knowledgeable and friendly. After testing my water they knew exactly what to recommend I do and which chemicals to purchase. They have everything in stock.
Chris was amazing. I work long hours, and can rarely got on the phone during work hours. Chris adapted and we handled the whole transaction via text! Final total came in right where I wanted and they even delivered to my parents garage and got it placed out of the way for them. He finished up by getting me in contact with installers. Could not be happier!
Chris at Sunnys pools was AWESOME! Helped us navigate the world of new pool owners and even stayed late when we needed a part!!! Would recommend them to anyone! Glad we found. a great pool store!
I have just received my new jacuzzi, and I can’t be more pleased with the knowledgeable employees working there, everyone was friendly and helpful.They arrived to deliver the unit when they said they would and took the time to show me how to operate the jacuzzi.When I went back in, to further educate myself with how to maintain the chemicals needed, they took all the necessary time to show me how to check the water and what to use to keep the correct balance of chemicals.In all, I am more than happy with not only the Jacuzzi but the service and support of all the personnel working there.
Saw an ad for above ground pools on fb marketplace. My husband and I decided to check it out. SUNNYS Pools & more. We met with Chris. He explained our options. Due to COVID-19, there was not much in stock. Chris was very helpful in explaining the quality difference between pools& warranties. We decided we didnt want to wait to order so we went with a Trevi 30ft round he happen to have in stock due to a canceled order. He loaded us up and we were able to get it put in today. 1-1/2 weeks after we brought it home. Owen & Carson were great installers. They hooked us up with water delivery as well.I highly recommended Sunny Pools & More in Macomb twp
We did our research at multiple places before purchasing a pool. By far the service outstood everyone! Chris is who we worked with and lived that he was very knowledgeable and more for family satisfaction than pushing for stuff to make him more money. Absolutely recommend this place. Thanks again for everything
Excellent service, knowledge, friendly, answered all questions, etc.Great experience - know’s pools.Left with clear direction for my pool issue!Would recommend this place to everyone.
Sunnys Pools is always my go-to place. Everyone is kind and helpful. This weekend I worked with Monica on 2 different days. She was very spectacular and took her time finding the exact products that I needed to clear up the problems I was having. Her suggestions worked perfectly and my pool was blue and clear by the first evening! I went back in to make sure I was still on track and Monica helped me again. I would definitely recommend.
Great staff, very helpful and knowledgeable. I purchased a hot tub and had difficulty with the concrete slab (so many delays that winter caught up with us). Kevin, the manager at the macomb location was understanding and very patient with our delay. Months passed and we finally got the slab poured and the hot tub delivered. Thank you guys for you patience. You earned a loyal customer.
This place is amazing. Got my first pool and was unsure on how to close it. Chris walked me through everything and made it very simple. Will be returning here for all my needs
Always helpful and very knowledgeable. Great service!
I was contacted by Chris through facebook a few weeks ago to let me know a variety of hot tubs on sale that might interest me. I truly felt that Chris went well above many other businesses to help me in my search for what I was looking for. He also made himself available with each phone call, patient with questions as well as understood competitor comparison on my search while i researched my options. I found that everything he stated was true and not a sales pitch. I drove over an hour to finalize a sale with him and very pleased with my choice. Thsnk you Chris and to the owner of sunny Pools and More for all your help and personability.
Very helpful and took the supplies to my car for me.
I’ve been going to this pool store for the last year now and find all the staff very helpful & knowledgeable. I’m a new pool owner after buying a home with an existing above ground pool and needed to learn a lot. From maintaining my pool water, purchasing the right chemicals & guided on how to properly open & close my pool, I’ve been greatly satisfied with Sunny’s Pools customer service.
I needed my pool table rebuilt and leveled. Price was great, team was professional. I was not able to be home when table was set, there was some confusion on exactly where to place it. Carl arranged to have the guys come out and and re-set it and re-level it. This is not a small job, basically have to rebuild the table. Definitely above and beyond. I really appreciate this level of service.
Monica was very helpful in diagnosing and prescribing a solution to my salt water lack of chlorine issue. Sunny’s Pool staff is well trained. I have used them for years and trust their advice.
Pool technicians were very friendly and knowledgeable.
Very pleasant pool buying experience. Answered all of our questions. We were given a fair price with no pressure or sales games. I was disappointed that like most pool stores they dont have complete pool and install packages. They provide names that you have to contact yourself for install. Kind of a hassle would have paid extra for a complete package.
I used to come here often at the other location. The owner is great but the employees at the new location stink! I called before I came for a pool pump.i was told you have them in stock. I get there and walk to the front door which tells you to go to the side door then nobody answered the door for over ten minutes. The response was we are short. Then theres no pumps and you cant go to the front desk area. Not worth my time anymore. Dolphins pools in romeo is much faster and knows what they are doing.
The staff at Sunny’s is very knowledgeable and accommodating. Kevin is a great help with technical matters relating to my pool. I would recommend Sunny’s to any pool owner in Macomb.
Sonny’s pools and more has excellent customer service. Great advice and friendly staff! It’s our favorite pool store.
Last summer our above ground pool wall collapsed. We love our new pool with salt water system and heat pump that was installed in 2 weeks. Great expertise and helpful to connect us with quality installation professionals.
Very unhappy with sales associate, Chris. After an initial visit we decided to hold off on purchasing while we looked for a free delivery option.Chris agreed to waive the 300.00 delivery fee if we put an extra 1000.00 down. We agreed to the deal and I arrived at their store a week or two later to finalize paperwork.Chris wrote up the agreement and tried to charge us a 300.00 delivery fee despite our agreement. After I considered cancelling the order their store manager agreed to cover half the deliver.Everything else was great but Chris absolutely made a promise and backed out of it after we committed. The manager met us halfway to finalize the deal but it was quite insulting to have Chris say it was a misunderstanding. It was not, he lied at the end!
Excellent service. I purchased a pump for my filter from another store. I needed a part to make it work with my system. I stopped by on my way home from work and explained my situation. They set me up with the right part and my pump has been working perfectly. Needless to say, I will not be returning to the other store. Sunnys will get all my business!!
Had a great experience with Sunnys Pools & More, They answered my voice mail quickly and took care of all my needs. Will make them my go to pool guys. Thank You Kevin and Andrew
Have been going here for all my pool needs. Kevin and Kyle are knowledgable for complex issues. Chelsea is friendly and always greets me by name. I have bought a replacement heater and pump at very competitive prices. They even do internet price match. I recommend this store.
Every time I come here I receive the best customer service everyone is so knowledgeable idk what I would do without them. There’s a gentleman named Kevin that helped me the last time he was very helpful they never make you buy things u don’t need they honestly do a great job
Sunny’s pool has been so helpful and patient with my wife and I as we purchased our first pool and needed All the help! They found us an amazing deal on an above ground pool and have helped us learn how to care for it every step of the way!
I purchased my Viking Heritage hot tub from Sunnys Pools & More (formerly Viscount) and have been completely satisfied with both the hot tub and Sunnys excellent service! I would (and have) recommend Sunnys Pools and More to my friends and family for great service and products!
Great service at Sunnys Pools. Knowledgeable owner and friendly staff. They help me to keep my pool water crystal clear.
Not the best experience, disappointed. You have to buzz in l the way in the back and have to carry all products to your car with no help. I made multiple trips and the counter help and warehouse employees did not lift a finger. Id rather go to Pure Water Pools 3 miles south and get true customer service.
Great staff. So friendly and helpful. Helped this pool newbie become a pro in no time. Love the new location. Stopped in today to pick up all I need to put the pool to bed for the winter. Big thank you to Shane who helped me carry everything to my car.
Kevin helped us with our hot tub and walked us through the entire process. He’s very knowledgeable the hot tubs and chemicals that go with them and was able to explain everything efficiently. Great guy whose helpful, not to mention we love the tub!
Thank you so much for finding us a pool when no one else even tryed Kevin and his team awsome
Excellent customer service. Highly recommend
Chris was very informative and very helpful with everything. Highly recommend.
First off...Kevin the owner seems very knowledgeable on hot tubs, pools and the chemistry, which is great. I stopped in today to talk about some issues I have been having with my tub, specifically the difficulties with Baquaspa. I inherited a HotSpring tub with my house 2 years ago and the previous owner used Baquaspa so I just continued to use the same stuff. Kevin tells me, “obviously you didn’t read Your warranty.” He goes on to answer my questions, but in a way that I am inconveniencing him and in a rude arrogant tone. I was going to buy some products today, but I walked out instead because I felt disrespected and talked down to. Kevin, you lost a customer today because your customer service skills need some brushing up on. It’s too bad because you seem to know what you are talking about and your store is right down the street from my house. I’ll drive further or order online to not have to be talked down to or feel like I’m an inconvenience to you. What a bummer and by the looks of the reviews this is not the first time people have felt this way. Get back to me after you have some customer service training and can put a smile on that face old chap.
Chris went above and beyond for me, my mother is sick and he was able to help guide us in the right direction while myself not knowing much about pools he was understanding and feel I made the right decision coming to these guys!!Keep up the good work
Wanted to get a hot tub during the Covid lockdown. These guys did it all over the phone and loaded it up. Great to work with. Each time I had a question Chris was quick to answer even after hours. Highly recommend them!
Couldnt be more disappointed - run away.If you want crummy customer service, an over priced hot tub, disinterested managers, this is the place to go. If you want to wait 6 to 10 weeks for delivery and then have your tub sit for 6 more weeks before it gets running, this is the place to buy it.I have a $9,000 hot tub they cannot get running for me and they dont care. Blame in on the electrician, blame it on me, no personal accountability - bottomline they took my money and have no interest in customer satisfaction. Only one happy is my attorney.
Don’t use the pool closer they recommend. His name is Mike. He closed our pool yesterday and the pool cover came off today. He said it’s not his fault ...he is not responsible for the weather.... did we have wind today...I think not! He didn’t even pull the coil through all the holes and didn’t even tighten it...even a child would have done a better job. He said he only winterizes the pool ...oh so why did I pay $24.00 for the coil so you can put the cover on and why would you put the cover on if it’s not in your job discription??? He will not come fix the problem said we need to figure it out! Why recommend a person who does business like that...take him off your list of pool closers and I might give you more stars.
My wife and I highly recommend the Viscount Pool store. They sold us a clearance pool cover and took a good deal of time making sure we would be satisfied. It is my understanding that Viscount Pools is a new owner in that location. Those other poor reviews were when it was The Pool Store, NOT Viscount Pools
The staff at Sunnys has been great at educating me on water quality and has always given great instructions on what my pool water needs. Fair prices on chemicals too.
Tim was extremely helpful as I am totally new to pool maintenance. He sat down with me and told me exactly what I needed and answered my questions! Thanks Tim!
Excellent customer service and prices! Andrew was very helpful in answering all my patio furniture questions and if youre in the market for a pool talk to Chris, the pool whisperer.
Every time I have gone in there the staff has been extremely pleasant, , knowledgeable and helpful. The staff check to see if people have been helped and so far after 4 trips I have not found one employee that wuld be less than 5 stars. It is the only place I will take my business to and when it comes time for my pool they will be where I will be going.
Chris was great. Helped us get a great Hot Tub. Yes, it took extra time due to covid, but we knew that going into it. We got a Viking. So far we like it.
Chris and his team was amazing ! Would definitely recommend if your looking at buying a pool or spa. Couldnt be happier with the product and service .
Chris is always accommodating and is very knowledgeable about the products he is selling. Great team to work with.
Sunnys Pools & More always has the anwers to our questions regarding our in ground pool. We gave been getting our water tested here for years. Quick and very knowledgeable.
I bought a home with a pool a couple years ago Kevin and the rest of the staff have been extremely helpful. I have been able keep it running and crystal clear by bringing in water samples and following their recommendation.
The team here was so helpful as my wife and I wanted to get our first pool. They helped us find a great deal and have been so patient and helpful as we learn how to take care of it!
I called looking for the famous floatingfoam mats for the water. They have them, but single person ones. I need a bigger one. The girl was so very helpful and very nice. I will (if I break down for a single person mat or 3) be shopping here for them. Thank you again!!!
A couple months ago I wrote Sunnys pools a bad review... I know they do all they can and go above and beyond when they can , because of this being a crazy year a lot of us are having a hard time adjusting to how things are now .. I understand it takes time to get the stuff ordered especially when so many people were and still are out of work... I just want to say first of all that Im sorry to Sunnys pools they did not deserve the bad review I wrote it wasnt there fault and completely out of their control.. my pool finally did come in and I received so many upgrades just because , I feel they did a great job and would recommend them to everyone... Special thanks to Chris for never loosing his cool with us ... Always very professional... Thanks
My visit to the store was amazing. Annette is absolutely wonderful, very knowledgeable, and the sweetest person! I’ll definitely be shopping Sunny’s pools more often!
Agreed to and signed paperwork for new patio furniture - received old floor models. Plain and simple. When I called to complain, I was told there is a misunderstanding and that new furniture was never discussed. Three of us that were there disagree.
Chris was extremely helpful when shopping for a pool. Very knowledgeable!Have us a great deal on pool and equipment!
Great prices lots of pools equipment and everything pool and vh patio accessories great salesman chris gave mega great deal!
Nice local pool and spa supply. Also have great prices on pools which is how I found them. Many pools are set up and ready for viewing which I found very helpful. Check them out!
Make sure you shop around online and do whats best for you, but give Viscount Pools a chance to match the price. It always better to go local and have a friendly face do the service for you. Very pleased with the way I was treated.
Chris answered my thousand and one questions about a pool and was fabulous in taken care of me . I had no knowledge of a pool and he took care of me thank you Chris
Great Service and a pleasure to talk to. They addressed my issue with a professional attitude and responded to my concerns better then any other contact that I reached out to. I hope to do more business in the future with this company. I would also like to comment that they take the time to address other issues online and this shows that they truly care for their reputation. Job Well Done ...
Great place for pools and supplies! Very helpful PLUS they solve my water problems too! Highly recommend
Always helpful and great service and they are very knowledgeable about their products! Thank you for making my pool look amazing !
Great staff knowledgeable about pools and the care pools especially Kevin he help me with every step of starting up my pool for the first time . Thanks to the entire staff.
I just want to say that I’ve been to a lot of pool stores my pool is 18 yr old I’ve been going to this store for couple years and the owner and staff are very good Kevin is very knowledgeable about chemicals and will take the time to teach you how your pool works I was having a problem where a black spot was on my liner and he took the time to come out to my house to see if he could figure it out thank you Kevin for the time you take with customers
Absolutely amazing customer service! Rebecca made my daughters day when we were in picking up a few things this afternoon. I highly recommend this business.
Annette was so friendly and helpful today. I loved how clean and organized the store was as well. I will definitely return!!
Tim at Sunny’s pool is awesome!! I would refer them to anyone with pool needs😎
I come here often and today Monica did a great job explaining my water analysis and getting the products I needed. Thanks!
Awesome! the worker named max is a great helper
This has been our go to pool and hot tub store for many years. Staff is always very knowledgeable and friendly!
Thank you so much to Chris for helping us out to get the best swimming pool 🙏 very nice and helpful sales Representative.
Awesome customer service speak with chris he will get all you need and more pool is up and about ready to swim 😍😍😍
Terrible experience. Staff talked down to me when I came to the store for help with a pool water issue.
Sunny’s always has what I need and very helpful staff! Especially Rebecca from the Waterford store who was helping out at the Macomb store today extremely helpful and knowledgeable! Thanks!!
Great experience with Chris who was super helpful with our new pool purchase.
Hundreds of dollars spent for chemicals and $10 for water test? Water tests should ALWAYS be free as one never leaves empty handed. No thanks. Plus I had to go elsewhere to solve my cloudy water problem as those hundreds did nothing!
Fair prices and the owner really knows pool. Some of the younger worker are still learning but as we all know pool chemicals can be tricky.
Great service and great prices. I have gone here for years for my Bacquacil pool products.
Rebecca is the best sales girl!! Thanks for a great deal on our hot tub!!
First off, I would like to start off by saying that I would give 0 stars if I could. Horrible customer service took quite a long, and they charge for a water test while half of their employees dont even know what the basics of one is. Horrendous!
They didnt have what I needed but were helpful enough to give me a lead on where to get it.
The lady in the front named angelina was so nice and sweet will come again in the future
Andrew was not only knowledgeable but he was patient and very friendly!
Very helpful, and knowledgeable
Awesome service from this store. Very knowledgable staff, shout out to Tim for helping me with all my questions.
They need to have more staff and the store displays are horrible
Place was great as always. Friendly help good place to do business with
Thank you Monica for the water test, product selection & guidance on fixing my algae problem in my pool.
As a new pool owner, I couldnt be more happier with the service and support that I receive from the friendly staff each and every time I enter there establishment.
This is a very resourceful company with honest and friendly employees. Special thanks to Chelsea for always helping out.
Cant say enough good things about this place. Staff, location and products are all first class. I wont go anywhere else.
Good supply store. I was able to get some replacements I needed.
Great service and friendly, knowledgeable people. Always very helpful.
Great Service! They found exactly what we needed quickly!!
Great service and great prices. I highly recommend.
Thanks Chelsea! Your recommendations were spot on and my water is phosphate and algae free.
Great new store. Location is a little off the beaten path but worth the trip
Good staff and supplies for patios .
Thank you Annette for the pool noodle, my grandson loves it!!
Must have came on an off day. No one was friendly. Almost seemed like they were in a hurry to get us out.
Great customer service and awesome showroom!
The pool testing availability is awesome, super helpful staff
Excellent staff and great products.
We walked around for about 10 minutes...left because no one acknowledged us.
Always seem to have what I need for my pool.
Wasnt very helpful. Owner acted as though I was bothering him.
Never an issue when coming here! Would highly recommend!
Awsome rebecca very helpful and knows her stuff
Annette is fabulous! Best knowledge ever!
They gave good water treatment advice.
What u need when u need it & Quality parts & service
Helpful people. Reasonable prices
Very knowledgeable and helpful
Always go above and beyond great service
Great place to go for pool stuff.
Very helpful and knowledgeable
Very friendly and helpful.
Not like old store
Great service
Very friendly
Helpful staff
A little trashy
Didnt purchase anything looking around at Hot Tubs, Spas whatever there refered to as.
Total reviews rating 4.6
189 Reviews for Sunnys Pools & More 2023:
Review №1
2022-06-04June 2022 - came here to get my water tested. I arrived with maybe 20 minutes left in the day. They took the time to test my water and talk about what I need. They write it out for you and go over any questions. If I need the chemicals I can grt it from them or come back another day. Very honest about what you need and dont. Great company and I would suggest you go to them before someone else for your pool needs.
Review №2
2022-06-09Towards the end of the shortage on everything, we decided to get a pool. After going to many places and even considering inground options, we just felt better with Sunnys and are glad we did! Most often, its not finding someone who does everything perfect, but when things go sideways (as they always do), its how the business reacts that really shows who they are. We were able to get a decent deal by taking a pool they had in stock and storing it in our garage until spring. Chris from Sunnys helped us get all connected and scheduled with an installer (something other places we went to did not do, they just sold you the pool, on your own to find an installer). Installation team showed up only 2 days after their initial estimate. I thought that was pretty good considering they are controlled by the weather. Install seemed to go fine, but we were worried about the placement of the filter and heater. We took some pics and went back to Sunnys. We talked with the owner (pretty sure thats who he was) and immediately went in to action, no questions asked, no fighting or arguing, called the installer, got them out to move it the next day, explained to them why and how to do it right. He just made us feel like we were his only customer and most important customer. He knew it had to be right, not just done. That means a lot to me. Nobodys perfect, they had really nothing to do with the install, but stepped in to fix it anyway. I will say they are extremely busy all the time, so try to get in right when they open or middle of the day on a Tuesday or some weird time. Last time I was in there it looked like they had more help, so thats good. Keep up the good work guys!
Review №3
2022-06-08Chris N was our pool sales representative, he was phenomenal. He always responded within minutes, took the time to clarify any questions, and provided us all the information to make an informed decision about what pool to purchase. When we were deciding on what pool to purchase, Chris made it easy by sending pictures of the liners/pool models, videos to show durability, and even Facetimed us to get a better visualization. He also provided us an amazing price and the Downtown Diamond pool is beautiful! I could not recommend a better sales representative! We are ecstatic with the service and our purchase! Thank you so much to Chris and Sunny’s Pools.
Review №4
2022-04-06We went to Sunny’s after a long exhausting day of hot tub shopping. We were INCREDIBLY surprised by the deals, but mostly the customer service. We bought a hot tub AND a pool for the price of what we expected to pay for a hot tub alone. Chris was our sales rep and he was absolutely amazing and gave us the best deal. Thank you Chris and Sunny’s!
Review №5
2022-06-18Chris at Sunny’s Pools & More is beyond helpful. We purchased our pool last year and he’s been supportive every step of the way. As a new pool owner i had so many questions and he was patient knowledgeable and helpful ever time I reached out or came into the shop. I highly recommend getting your pool and all your pool needs from here!
Review №6
2022-06-14Sunny Pools And More is one of the best pool stores around! The staff is always friendly, very helpful, and extremely knowledgeable.We are new owners to a spa and pool. I love the fact that I can have my water read digitally and I get a print out stating my levels. Andrew, Chris, and the Owner go above and beyond to answer all my questions and guide me. I highly recommend this business!
Review №7
2022-03-18Just recently bought a Viking hot tub from here and I can tell you that it was a quick easy experience thanks to Chris. He was extremely helpful with not only explaining and writing everything down for me on how to take care of my new hot tub but also with going above and beyond to help me get my hot tub without having to wait for for the delayed delivery of it but going on his time off to meet with my movers before hours. I really appreciate the help! Can’t wait to enjoy my hot tub! Thanks again!
Review №8
2022-07-10We purchased a pool last month from Sunnys Pools. We dealt with Chris from beginning to end. Great experience. He was more than helpful and even personally came to deliver the pool. He also recommended CP Quality Pools for the installation. Great group of guys (Ben, Chet, Lars, Drew and Todd). We were more than satisfied with the whole experience and highly recommend Sunnys and CP Quality Pools.
Review №9
2022-06-14What a great shopping experience! Chris did an amazing job. He went above and beyond thru the whole process of buying our first hot tub and continues his great customer service even after! Thank you Chris for everything! Everyone is enjoying our new hot tub daily!
Review №10
2022-06-06We had a great experience buying a 15 x30 Carvin pool from Sunnys pools, as well as a great experience with Chris. He helped us get a great deal on pool and equipment!!! Highly recommend Poolskim Automated Pool Skimmer Drain Strainerand the Frog system. Thanks for your excellent service, would recommend to everyone. Happy we found a great pool store!