Sunrise Family Credit Union in Bay City

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Phone: +1 989-684-1730
Site: https://www.sunrisefamilycu.org/...
Opening hours
  • Monday:9AM–5PM
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:9AM–5:30PM
  • Friday:9AM–5:30PM
  • Saturday:9AM–12:30PM
  • Sunday:Closed
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Total reviews rating 2.3

30 Reviews for Sunrise Family Credit Union 2023:

Review №1

2022-08-07

Please do not use this institution. Worst bank I’ve had by far. Couldn’t get into my account online and called multiple times to just get hung up on. Went inside and the teller had no idea what to do so told me to sit and wait- 2 customers later I was still waiting so I left. The staff are definitely not professional, I felt like training them in speaking and manners- I used to train phone and speaking etiquette for years and they definitely need help in that department. Also, took 3 hours to set up my business account there and to add my wife to the account as well, they let us get all signed up just to call 2 weeks later and said they needed more information and were rude to my wife. Cannot reach out to anyone on Saturdays after they close and nobody on Sundays at all. Needless to say I have been here 3 weeks and now am going to try another institution Monday as soon as I can—————PLEASE DO NOT ISE THIS CREDIT UNION- Look at all of the reviews, it’s definitely not worth it.

Review №2

2022-08-24

This review is for laken in the loan department at the center rd location…. Where do I start!?! First off I can’t thank you enough for all the help with both my boat and new camper loans. For those that are reading this let me tell ya! On both loans months apart I was sitting in the garage on a Saturday night thinking of things I could do with the family for more memories… I jumped on the bank app applied for a loan and emailed her on a Sunday morning to let her know I had applied and want her to work with my loan. I received a email first thing 9am Monday morning both times letting me know she was going to look at my loan. I’m not rich and I don’t have the best credit but been a member for awhile, and she had me approved by 1030am! If your looking for someone that will treat you right and get the job done please call or email her. She is forsure someone that loves to help and see people enjoy the fun things in life! Once again laken thank you for everything!!! This has been one of our best summers yet because of your hard work! Keep it up ❤️

Review №3

2022-08-20

I have had the most amazing experience with Laken Morse, she is am amazing loan officer and made it very easy for me to receive my loans, I didnt even have to go into the office I was able to do everything online through email. I would highly recommend this credit union and using her as a loan officer!

Review №4

2022-04-30

WORST BANK IN BAY CITY,4/30/2022 : BANK HAS SYSTEM FAILURE , CANNOT CHECK BALANCES NO WITHDRAW ANYTHING OVER 100.00, WILL NOT GIVE OUT ANY DOCUMENTATION STATING THEY HAD SYSTEM FAILURE.this is not the only issue, who ever is in the early am M- F within the loan department (woman) chews food while she is on the phone , the one with the pale complexion .and another one this bank has random trainings, and CLOSES on those days with only clip art style letters put a message on your website.This bank is pure example of what happens when rich people buy a small bank , they staff it poorly and leadership stinks. I cannot wait till my loans are paid off here, screw this place. and my payments are 100 percent on time

Review №5

2022-08-20

Ive never experienced any problems and weve been banking here since the 80s before the name change. Prefer a credit union over a bank.

Review №6

2021-12-30

Tellers start around $10 an hour.Stressful environment with customers who treat the staff terribly. Nonstop stress.For all of you complaining about service, the staff members who deal with your money directly make less hourly than starting wage at a fast food restaurant.Berated and insulted by members regularly. Overworked and severely underpaid.

Review №7

2021-06-05

I have been at this bank for 6 years never had a problem till now. Wanted to apply for a mortgage didnt get help was told to go online. Never applied for one before and got no help. Just had a white haired lady tell me I didnt sign the withdraw paper. I signed it at the window and showed her I signed it. 15 minutes with the line backed up finally got my money. Same lady has messed up on my cashier checks.

Review №8

2021-12-04

Use to be a great place. However, like the rest of the bussiness sector, service has hit an all time low. It seems, since the so called pandemic Employees got use to not dealing with people and they want to keep it that way.

Review №9

2019-09-06

I was a member at Sunrise for 30 years. Sadly, after one too many errors on their part, I left. The employees lack training and basic knowledge of their system. I had to educate an employee on a specific process (after she went to get the manager n which the manager confirmed I was correct). In addition, they would rarely ask for my account password. Also, I had large amounts of money taken out of my account for one month - they sent a letter to the person stealing my money. Unbelievable. I should have reported this to the authorities at the time, however, they said they were taking care of it (which took one month). I have never met such unprofessional employees while at Sunrise and am very happy elsewhere now.Dr. Smith

Review №10

2019-05-20

Use to love sunrise family credit card union and they gave my wife and I the best interest rates for vehicle loans.Recently my wife and I had our first child and we had issues getting a new title for my wifes vehicle to them, and miscommunication between my wife and I not knowing she wasnt able to get them the title now theyre refusing to give us any loans.Weve been with them since my first car loan and unfortunately now we will be going somewhere else, though not like we have a choice, I do feel no loyalty on their end.Ive always made my payments and never messed around.Oh well, I guess its time to search for another bank as I already have a bank in Midland where I live for checking and savings as there is no sunrise in Midland.If you do go here ask for Nate, hes the best, and friendliest person there in my opinion.Hes awesome 5/5 for him.

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