Repair services
Yes
SUPREME Heating and Cooling in Detroit
Phone: +1 313-885-2400
Site: http://supremeheating.com/
Site: http://supremeheating.com/
Opening hours
- Monday:8AM–4:30PM
- Tuesday:8AM–4:30PM
- Wednesday:8AM–4:30PM
- Thursday:8AM–4:30PM
- Friday:8AM–3PM
- Saturday:Closed
- Sunday:Closed
Comments (57)
Outstanding service. Very honest and reliable.We called Supreme in desperation after our furnace started smoking on a Friday evening, late at night on a holiday weekend. First thing in the morning the next day, Supreme was there. They identified that our motor fan had blown out and offered us several options at different price points from replacing the motor, rebuilding the motor all the way up to replacing the entire 40 year old unit. We did end up having the unit replaced and couldnt thank Supreme enough for for thoughtful advice and for working with us towards our best solution.Will be back to Dennis and team in the future. A+
Supreme was one of the few companies willing to service (not replace) my vintage forced air furnace and works in the City of Detroit. I was very happy with their knowledge and skill of older systems. They were able to keep it running as well as make some small improvements at a reasonable cost.
Supreme exceeded our expectations! The team carefully diagnosed the cause behind a long-term problem, designed a solution, and flawlessly executed their plan. Supreme completed this major project in an extremely efficient and responsible manner and with the highest degree of professionalism. I highly recommend them.
I USED SUPREME HEATING AND COOLING FOR THE FIRST TIME.THEY CAME OUT THE VERY NEXT DAY AFTER I CALLED THEM.THEIR TECHNICIAN, MIKE, WAS THE MOST PROFESSIONAL, COURTEOUS, COMPETENT REPAIR MAN I HAVE EVER ENCOUNTERED. I WOULD HIGHLY RECOMMEND USING SUPREME HEATING AND COOLING ANYTIME.
Woke up this morning at 5:15 to our furnace not working. Called Supreme at 5:30 and they responded with a technician and had it fixed right before 6:30. The importance of the service is we have a 10:00 flight to FLA this morning and without their stellar service, our vacation would have been compromised. Once again theyve demonstrated why we are long time customers. Great organization that truly understands and provides a unique customer experience!
I had a great experience to say the least. One morning after I ran off to work, I got a call from home that it was very cold in the house and the furnace was not functioning properly. My father was at my home with my kids and Ill be damned if he isnt one of the handiest hard working people I know. However, he couldnt get the furnace to cycle correctly and the house was getting colder by the minute with my kids at home with their grandpa. I have known the good people at Supreme Heating and Cooling for a number of years professionally but never had to call for help. They asked me a few questions of what the furnace was doing and gave my dad a couple of ideas to get it started which half worked. However they determined that it would be best to come out and perform a service especially considering I had little ones in the house. They moved around their schedule and sent someone to my house to meet my dad with in an hour. The gentleman that came out was professional and worked diligently (according to my dad; which alone is a huge compliment) and thoroughly cleaned the burners, sensors and everything else inside the furnace to even appease the high standard of my father. After the gentleman had spent a considerable amount of time doing his exemplary work, he also had cleaned up his work space and my utility sink he had used to rinse out parts. He left no trace of his work behind for me to clean up when I got home from work that day. Speaking of getting home that day, when I did get home my house was nice and warm, I went into the basement and noticed immediately that my furnace was quieter that I ever remembered it burning. I also noticed the flame was solid blue across the burners and gas was burning completely. When my furnace shut off I pulled it open and I couldnt believe the length the serviceman had gone through. It was so perfectly clean inside I could have sworn half of the parts were new. But no parts were needed, just a good through cleaning was and I was charged a very fair price for a emergency level call. He didnt try to swindle me and say something was broke and or try to get me to buy a new furnace, etc, etc. He came out quick, did a great job and a solid price. I would like to genuinely thank them for such great work.
Well folks, boiler season is upon us. I would trust the boiler in my home to nobody but Supreme Heating and Cooling. Gary and his team take pride in their work not often found in building trades. They understand the intricacies of hydronic heating and will work their butts off to marry new technology (smart/wifi thermostats) with hundred year old heating systems. Contact them! Theyre the best!
Routine boiler check and maintenance. Extremely friendly, helpful and knowledgeable. Boiler was working fine, heating house fine. Glass tube replaced with its connector fittings and components cleaned. One small vent replaced on a radiator. I was in shock at the price. They dont charge hourly. Be prepared to get a second mortgage. Item line billing instead of parts and hourly labor rate.
I see that the owner reads these reviews. You may not care, but you just lost a $1,387.00 repair job because GARY was downright rude and hostile to me, when I called to pay for the job with my credit card, over the phone, BEFORE THE WORK WAS EVEN DONE! My tenant told him that he was the owner. I politely explained that I was not aware that my tenant had done this, or that it was against the companys policy. I then attempted to move the conversation forward in a PROFESSIONAL manner. Gary continued to speak in a combative and rude manner. I cant imagine that you, the owner, would approve. For anyone reading this, please note that Garys attitude had nothing to do with any dispute about money, as the $150 diagnostic fee WAS PAID at the time of service!IN RESPONSE TO SUPREME: If Gary had been POLITE enough to have a conversation, instead of over talking me and being accusatory, I would have been able to tell him that I found your company on Google. I was the one that told my tenant to call and schedule the diagnostic appointment with you, because he knew what his availability was. Neither he nor I was aware of your policy. All that said, Garys rudeness and unprofessionalism is a sad reflection on your business, and your condoning of his mistreatment of a customer is a poor reflection on you!
Really great experience. Our hot water gravity boiler stopped firing one night over the last winter. Supreme had a technician, Mike, out first thing the next morning. Mike was friendly and he explained clearly what he diagnosed as the problems. After he was done with his work he walked me through all the changes and fixes he had made. Mike replaced the Baso switch, cleaned the pilot lights and burners, replaced the thermocouple and rewired all the electrical connections. I am very happy with the service. I look forward to calling on Supreme for future HVAC work.
Our regular, long standing, HVAC contractor could not service our antiquated pneumatic controls for the system that heats our school. The Archdioceses of Detroit recommended that we call Supreme. Sure enough. They had the expertise and experience to obtain the parts and get us back up and running.
Working with supreme on a few jobs now. Two houses complete and I couldn’t be happier! Here’s the breakdown, if you want the job done right the first time Supreme can handle it. They will give you multiple options for solutions to difficult problems and work with you on the site to help you better understand your system and what needs to be done.The way I look at it, pay once and be done with it. If you run into a problem, they will help you understand the problem and help resolve any issues after a job is done.They have finished two of my houses and are working on two others.
Had supreme out to fix my A/C system. I️ didn’t think the job was done, there was a miscommunication, and Gary went above and beyond to make sure everything was taken care of and the job got done. I️ am thrilled with the professionalism and work.
They installed a new steam boiler system. We were very happy to find them and very satisfied with their service. Will continue to use them .
STAY AWAY FROM SUPREME HEATING AND COOLING, I had a horrible experience, pretty much threw away a few hundred dollars for a service performed that did not fix my problem!! I am extremely disappointed that we were misled and told to replace a part that did not fix the issue with the furnace. Wish they could have been more honest and not just make assumptions to take the customers money. I will definitely NOT recommend this place and hope some people do not make the same mistake I did.
These guys are amazing. Michael and Joe are extremely professional and they made me feel like a priority which I really appreciated. I will continue to use this company and recommend them to anyone who wants great service with amazing prices!!!!!continue to use
Great experience with Supreme heating! Very professional and great work. Would highly recommend this company!
Wonderful company great people. Fast and on time.
Technician Gary and his assistant did a fast thorough repair of my non-firing up furnace boiler, and that was on Sunday morning!
I called Supreme Heating and Cooling because they were recommended by a family member. They helped me with my problem and they did it for the right price.
Really need smarter workers you would think after seeing the same faces so many times they would get the job right i guess that just a red flag then
Great place for the public to be able to get parts
Couldnt be happier with the services received from Supreme Heating and Cooling. They are affordable and super efficient!
Fast friendly service for all your heating and cooling needs.
Great place..thanks guys for selling me that blower motor and wiring it up for me...working great and quiet to...thanks again...
Great company! SUPREME Heatings service technicians and office personnel are the BEST!
Quality work and a great experience. Would recommend. Went above and beyond for my AC checkup
Furnace technician was knowledgeable, friendly, and punctual.
WORST PLACE EVER I needed air changed and they couldnt do it NEVER coming here again
Terrible service dept.Need to retrain there employee to call back with a part that they did not have in stock.Never called back.Bad, Bad.
Very knowledgeable staff and very respectful
Call before you go. The parts department may not be available.
Promised to send a quote then decided the job was to hard and declined.
Great, friendly and prompt customer service.
“SUPREME” the name says it all!!! Great reliable work!!!
Very rude
Did not help at all.
Great work and great customer follow up.
These guys are straight charlatans. Take your business else where.
This place has served my community for many years
Nice
I dont
Scammer
Very professional.
Great work
Very professional
To expensive
Total reviews rating 4
57 Reviews for SUPREME Heating and Cooling 2023:
Review №1
2021-08-11I had Supreme do a new boiler installation. From the estimate to installation, everything was very professional. Dennis estimate was very thorough and educational. He calculated the correct size unit for my house and did not try to sell a boiler too big for what I needed. The installation crew was on time and very professional. They answered all of my questions and explained the features of the new boiler to me. Also, very good clean-up after the job was done. Getting a new boiler is a daunting task but Supreme made it easy.
Review №2
2021-01-04Cannot say enough great things about my experience working with Supreme. I’m restoring a ~100-year old home in Detroit that needed a new boiler and Supreme handled everything, exceeding all of my expectations.To begin, when I called to schedule an estimate, the receptionist informed me that they had actually performed work on my home before... in 1993! They are located in the neighborhood and have been in business for many years, so that made sense. Nevertheless I was impressed with their record keeping.On the management side I mostly dealt with Dennis who is knowledgeable, prompt, and hard-working. He came and toured the house, inspected the boiler, and answered all of my questions (I’m an engineer but knew little about boilers, so I had many). He prepared a detailed estimate for me on the spot.The installation crew was on time both days, super friendly, funny, and they worked their butts off. Just getting the boiler down to the basement took 3-4 guys maneuvering a tight staircase. It was quite an operation.Install went smooth and afterwards Joe from the crew gave me a brief lesson in boiler maintenance. The finished product looks great and my house is warm and toasty.Boilers are complicated and there are lots of ways to mess up the system. I was very happy I hired Supreme Heating for the job.
Review №3
2022-01-21Called Supreme to address several problems we were having with our heating system. We own a high-efficiency furnace that is a bit complicated. Other HVAC companies have struggled servicing this furnace in the past. Randy was great. He dug in hard, found the problem, and resolved our issues. We are up and running again. Very high professionalism and very responsive. Thank you --
Review №4
2021-08-03Thank you!I cannot say enough good things about Supreme Heating. From the appointment to the follow up and everything in between, Supreme was top notch. Dennis was thorough, kind and professional. He explained everything before the job was started so there were no surprises. The installers were courteous, fast and they cleaned up when they finished installing our new AC. Suzanne, was awesome. Always a friendly voice on the other end of the phone! We couldn’t be happier.Thanks for everything.
Review №5
2021-12-02If kindness and incredible customer service are something you value, then these are your guys. My sisters boiler was red-tagged at the worst possible time--shes home battling health issues, and winter is setting in.The folks from Supreme made a trip to Pennsylvania to pick up the boiler--rather than wait for todays undependable delivery system. If youre looking for a company to trust, start here. Our family thanks you!
Review №6
2021-08-16Matthew came out to my household and was very friendly and informative on any questions I asked. Supreme was able to handle my urgent request to fix my AC unit and came out the next day. The professional and quality work that Matthew provided is unbelievable. I HIGHLY recommend this company for any of your heating/cooling issues and will be using them for any future work needed done.
Review №7
2021-05-21I needed to replace an old boiler for my house in Grosse Pointe, so I called Supreme. Dennis was responsive, professional and knowledgeable. He came out the next day to measure the radiators to properly size the new boiler and gave me a detailed quote and a fair price. He took the time to explain everything and answer all of my questions. Two business days later, I had a new boiler installed. It looks professionally done and passed the city inspection without issue. They showed up on time and even installed a metal folder on the wall to store the documentation. They installed the previous boiler, which lasted 25 years, and I’m hoping to get at least that many years out of the new one. I would recommend them without hesitation and would gladly call them again for all of my heating and cooling needs.
Review №8
2021-01-31We have used Supreme for years to service and install HVAC in our home. We continue to be impressed by the professional and responsive service at all levels- dispatch, sales and technicians. Mike, the new owner , and his team provided prompt and professional service installing my in-laws new furnace and AC at a fair price. Supreme provided electric heaters while waiting for the new furnace to arrive. Suzanne even helped obtain a rebate for installing a more energy efficient system too.We will continue to recommend Supreme for our heating and cooling needs.
Review №9
2020-09-10If you are looking for a company with educated, professional people and an overabundance of integrity, this is your company. TheyGThey respected me and my home. Gary, Mike, Mike, Doug and Dennis acted as my personal team to problem solve my 100 year old system and find ways to install new AC on my upper two floors. They looked for ways to save me money and they really cared about doing things right the first time around. I couldnt have been in better hands. They took care of my heating needs now, and Ill have them back in the spring to install AC and heating upstairs . Thanks you so much, you guys are truly the best!
Review №10
2019-12-04Had furnace & Air conditioner & hot water tank installed. Installers were on time, very professional and knowledgeable about their products! My hot water tank blew out the bottom and made a huge mess in my basement, when they left the basement was spotless! Would & do recommend Supreme Heating & Cooling to anyone in need of their services!