Susan Hart - State Farm Insurance Agent
Address: 1940 N Tustin St Ste 101, Orange, CA 92865, United States
Phone: +1 714-637-2002
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Phone: +1 714-637-2002
Services: Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Category: Insurance agency, Auto insurance agency, Home insurance agency, Life insurance agency, Motorcycle insurance agency, Renter's insurance agency
Rating: 5
Site: https://susanhart.net/
Worktime:
Rating: 5
Site: https://susanhart.net/
Worktime:
Day | Time |
---|---|
Monday | 9 AM–5 PM |
Tuesday | 9 AM–5 PM |
Wednesday | 9 AM–5 PM |
Thursday | 9 AM–5 PM |
Friday | 9 AM–4 PM |
Saturday | Closed |
Sunday | Closed |
Name: A*** G******
Date: 2024-03-27 00:08:06
Rating: 5
Comment: I went in needing to set up car insurance and she was extremely kind and was able to take care of my needs very efficiently!!
Name: V****** T********
Date: 2024-02-16 01:02:29
Rating: 5
Comment: 5 star insurance agency! Stacy helped me to save on my premium, she thoroughly explained all the policy details. Stacy is quick on responses and provided a grate service. Highly recommend this State Farm agency for a home, auto and RV insurance!
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Name: A***** D*******
Date: 2024-02-12 19:10:27
Rating: 5
Comment: Susan and Stacy were professional, knowledgeable and a pleasure to work with.
Name: D*** B*******
Date: 2024-01-13 19:15:15
Rating: 5
Comment: Excellent service and great staff
Name: I***** B
Date: 2024-01-06 00:25:23
Rating: 5
Comment: Had the pleasure of having Erica as my agent. She was so helpful, professional and trustworthy. I could not be happier with my new car insurance. Erica you’re the best!
Name: A**** L*****
Date: 2024-01-04 00:22:44
Rating: 5
Comment: Erica is an exceptional agent who was able to help me find an affordable insurance for my car! She has great customer service and is overall super lovely!
Name: J**** V*******
Date: 2023-07-26 04:26:21
Rating: 5
Comment: Erica was so helpful, thank you so much, for all your help greatly appreciate it.
Name: K**** C******
Date: 2023-07-12 16:21:24
Rating: 5
Comment: Best agents only agents
Name: B****** M******
Date: 2023-06-26 19:14:17
Rating: 5
Comment: State Farm is great company and Erica is one of many reasons why State Farm is so great.
Name: M**** A****
Date: 2023-06-26 18:59:13
Rating: 5
Comment: THANK YOU SO MUCH Erica!! for your professional, efficient work, and friendliness service. You are the best!! I will definitely refer you to all my friends.
Name: S******** M*****
Date: 2023-05-05 17:08:31
Rating: 5
Comment: The ladies that work at the office are always so friendly and helpful . My family has been purchasing our insurance with this state farm team for over 20 years . Awesome customer service .
Name: R**** S******
Date: 2023-04-26 20:06:07
Rating: 5
Comment: We have insured many homes and autos over the years and have found that Stacy Hurt is the finest agent weve worked with. She provides excellent service, takes the time to explain all options to suit our needs and follows through promptly, always with a cheerful attitude. We recommend Stacy to all our friends in need of insurance.
Name: M*** O*******
Date: 2023-03-08 22:11:11
Rating: 5
Comment: Erica in Susans office helped me resolve an ongoing issue with the state of California. I was greatly relieved and grateful for her assistance.
Name: s**** w*******
Date: 2022-12-29 20:56:57
Rating: 5
Comment: Knowledgeable and wonder staff. I have been a customer for 40 years. I and highly recommend them for any insurance need!
Name: J********* G******
Date: 2022-12-06 19:37:42
Rating: 5
Comment: I was deeply satisfied by the service I received when coming into State Farm. I’m usually nervous when it comes dealing with insurance. It was not the case when I came in to Susan’s office. She walk me through the whole process. She took her time to go over a questions or concerns I had. She did the best she could for me to leave with the best possible option. I can’t thank them enough for their amazing services.
Name: T***** T*****
Date: 2022-11-30 21:23:27
Rating: 5
Comment: Love this office friendly staff remarkable customer experience.
Name: M******* S*****
Date: 2022-11-03 16:51:34
Rating: 5
Comment: Erica was very helpful is setting up my renters insurance. The process was so easy and quick. I am very happy to be working with her for all my insurance purposes.
Name: K**** S******
Date: 2022-08-24 18:13:21
Rating: 5
Comment: Stacy Hurt at Susan Harts office has been my agent for about 20 years. She is an incredible agent and has always treated myself and my family like her family. She has held our hands through family deaths, births and big life changes. Always with a smile, a fabulous attitude and a wealth of knowledge. We are moving out of state and I will miss knowing shes there in case I need anything. If you need an agent Stacy is your gal.
Name: D**** S*********
Date: 2022-08-11 21:24:59
Rating: 5
Comment: Stacy was very helpful. She went above and beyond to make a transaction that could of been difficult very easy. People like Stacy are the reason I’ve stayed with the Susan Hart office for over 20 years.
Name: S***** M****
Date: 2022-07-29 03:02:52
Rating: 5
Comment: I love State Farm, and my agent has become a friend that I can trust after all these years. That is what I look for more than reducing a payment. I could not be happier dealing with a proven trustworthy advisor for my insurance needs!
Name: j********
Date: 2022-07-26 22:32:39
Rating: 5
Comment: Erica is The best insurance agent I’ve had she’s very communicative and answers all questions I have. I’m glad I switched over to State Farm because of her.
Name: L**** P************
Date: 2022-07-25 20:54:22
Rating: 5
Comment: Erica was delightful to work with. She answered all our questions and gave us quotes that best works for our needs. Thank you for your transparency and professionalism.
Name: D*** M*********
Date: 2022-06-20 17:45:18
Rating: 5
Comment: This group of ladies are the best. Been a customer for many years and have always received A+++ service. I usually work with Erica and Stacey and they are both so incredibly helpful and efficient and quick to address any concerns. Highly recommend this office for your insurance needs.
Name: C****** B****** C*******
Date: 2022-06-06 20:13:13
Rating: 5
Comment: I would highly recommend Susan Hart’s State Farm Office. I have been a loyal customer for many years. I have trusted them with all my insurance needs. The office staff, Stacy and Erica are courteous, efficient and very knowledgeable. If you are looking for a great insurance agency…look no further!
Name: J**** G********
Date: 2022-06-06 03:08:02
Rating: 5
Comment: Susan Harts office is always a phone call away to assist me with my auto insurance and fire insurance. Having a local agent in Orange, makes for convenience whenever my family needs assistance. I recommend their office for your insurance. Thanks ladies.
Name: C****** T****
Date: 2022-06-05 18:51:53
Rating: 5
Comment: Erica was a huge help!
Name: J****** T****
Date: 2022-06-05 18:49:24
Rating: 5
Comment: Erica has always been helpful and informative with my insurance
Name: M*** B***
Date: 2022-06-02 18:05:32
Rating: 5
Comment: It was pleasant to see my car insurance rate decrease this month to a very low rate.The office staff has been wonderful to deal with over many years, they have details regarding my questions immediately at hand with no guesswork. Susans office is always competent and kind and a credit to the State Farm company.Thanks!.
Name: P***** W****
Date: 2022-05-06 18:07:55
Rating: 5
Comment: Customer service is top notch. I have kept with this office even after moving to Northern California as I always feel like a preferred client when I call. I have car, personal item, and renters with them.
Name: B**** N*********
Date: 2022-05-04 23:13:10
Rating: 5
Comment: I am a 30+ year client of Susan and her talented client friendly, and knowledgeable staff.Susan, Stacy and Erica have helped me save time, money and worry.When they could not immediately resolve my issue, I received a reply generally the next business day.
Name: M****** R********
Date: 2022-04-26 23:33:56
Rating: 5
Comment: Erica Muriel is an outstanding agent at Susan Harts agency and has been representing my family and I for many years. I was recommended to Susan Harts office by a friend who said their prices were fair and their customer service top notch. She was so right. Erica is attentive, responsive and cares so much. She will guide you in the right direction when it comes to the complex world of insurance. Highly recommend.
Name: J****** B******
Date: 2022-04-20 00:11:53
Rating: 5
Comment: Susan Hart and her team are knowledgeable, professional, and very responsive. It is always a pleasure reviewing my coverage needs with Erica and Stacy. They provide superior customer service every time. As a client for over 15 years, I am very grateful for the service provided by Susan and her team!
Name: M*** A*****
Date: 2022-03-25 18:48:51
Rating: 5
Comment: Stacy is fantastic on she follows up and proactively contacts me to review upcoming policy renewals. Thank you for being just fabulous.
Name: D** M*****
Date: 2022-03-21 23:35:34
Rating: 5
Comment: Entire staff is Always very professional & extremely helpful!!!
Name: s************
Date: 2022-03-05 16:28:28
Rating: 5
Comment: Stacy and Susan are fantastic resources whenever I have any insurance needs! As a business owner of a property management company, I often bid out commercial liability policies for our clients, and having the this office in my back pocket for up-to-date information and courteous service is a luxury.
Name: D***** M*****
Date: 2022-03-04 19:39:09
Rating: 5
Comment: Always quick and attentive!Thank you for being a great insurance co!
Name: R***** V********
Date: 2022-03-04 19:21:50
Rating: 5
Comment: Thank you Susan and Stacey for all the excellent service and coverage over the years! Always a delight speaking with you for anything we need. My whole family has been insured through your office for longer than I can remember. Highly recommend! Thanks!
Name: J****** G
Date: 2022-03-04 16:57:46
Rating: 5
Comment: Stacy is very knowledgeable and provides exceptional customer service.
Name: J*** F*****
Date: 2022-03-03 22:28:37
Rating: 5
Comment: Stacy is always a pleasure to work with for all our insurance policy needs.
Name: k***********
Date: 2022-03-03 18:43:48
Rating: 5
Comment: Always GREAT customer service!
Name: j j******
Date: 2022-03-02 00:19:50
Rating: 5
Comment: Very knowledgeable with exceptional service. Currently have multiple policies and completely satisfied.
Name: D**** R*****
Date: 2022-03-01 23:26:27
Rating: 5
Comment: Erica is an awesome agent. Very helpful every time I have a question. Been with state farm for years now and I dont see myself with a different insurance.
Name: P***** W****
Date: 2022-03-01 22:37:44
Rating: 5
Comment: Excellent service with immediate attention to my needs.
Name: M*** B***
Date: 2022-02-24 19:54:30
Rating: 5
Comment: Awesome team! I highly recommend them for my insurance needs!
Name: R****** D******
Date: 2022-02-24 15:10:24
Rating: 5
Comment: Susan and team are very knowledgeable and on top of things. Very accessible to clients. When you call the first time, they get your questions answered or situations taken cared of. In other words, excellent customer service. I highly recommend Susan’s office for all your insurance needs.
Name: R*** H*****
Date: 2022-02-22 22:50:27
Rating: 5
Comment: Stacy Hurt is is a real asset to State Farm and especially Susan Hart’s office. She has always been available even when off work. She has even made herself available from home when the office is closed. A true asset.
Name: J****** O**
Date: 2022-02-21 18:07:31
Rating: 5
Comment: Erica Muriel was helpful with home insurance quote and has made the process smooth and easy.
Name: P**** S***
Date: 2022-02-20 21:39:22
Rating: 5
Comment: I only have words of appreciation for the staff of this state farm office. I have been with them for several years and they have always been cordial and very helpful. I want to specially thank Erica for all her help.
Name: P**** C******
Date: 2022-02-17 21:06:40
Rating: 5
Comment: Stacy Has given me much helpful advice re: homeowners insurance and other relevant topics! She has offered wise council.
Name: D** D** P*******
Date: 2022-02-16 17:39:16
Rating: 5
Comment: This office is amazing & so great to work with.
Name: H**** H******
Date: 2022-02-14 23:09:56
Rating: 5
Comment: My husband and I have been with State Farm insurance for decades… we recently switched to Susan Hart’s office due to our recent home move… We have engaged with Susan and Erica and are completely delighted with both! Each are very kind, smart, efficient and extremely responsive! We highly recommend this office and staff… five stars! Bravo!
Name: S***** W*****
Date: 2022-02-14 06:53:52
Rating: 5
Comment: Erica is the most amazing associate I have ever had. My statefarm experince was perfect and i owe it to her!!! Thank you Erica!!!♥️
Name: G******* M****
Date: 2022-02-11 20:00:28
Rating: 5
Comment: I have been with State Farm for a couple of years and could not be happier with my switch over. Erica Muriel has helped me throughout this journey, and I greatly appreciate her. She works very efficiently and is extremely kind. She truly cares about her customers. State Farm would not be the same without her! She is one of a kind!
Name: B** M****
Date: 2022-02-11 04:15:00
Rating: 5
Comment: Susans office is always a phone call away to help me. When I had my accident, Erica explained the process to me. He is always friendly and knows what he is talking about. Thanks to State Farm.
Name: J**** Y***
Date: 2022-02-08 18:44:31
Rating: 5
Comment: Susan Hart has been my insurance representative/agent, with State Farm Insurance, for more than 30 years. She has orchestrated premium and total coverage for my homes, real estate holdings, business, and automobiles. I believe that I have been given the very best service and guidance that anyone could ever expect to receive.Any questions or inquiries that I might have, have always been addressed in a timely manner. Her employees are top notch and skilled when dealing with clients. To me, having a well trained staff is most important. I have always felt that I am a valued client.Over the years, I have recommended Susan Hart to a multiple number of my friends and clients of my husband. I would never do this unless I was very comfortable doing so. Validating someone is a great responsibility. I can honestly state that I have never been disappointed with my business interactions with Susan Hart and her staff.Without any reservations, whatsoever, I will continue my association, with Susan Hart, and sing her praises to others. I was very pleased to have this forum to publicly sing her praises and thank her for the many years of exemplary services.Janet Yoss
Name: B***** G*******
Date: 2022-02-05 19:32:48
Rating: 5
Comment: Susan’s office is always responsive and friendly! Erica is helpful and effective.
Name: t**** n*****
Date: 2022-02-02 06:24:29
Rating: 5
Comment: Highly recommende
Name: N***** M*****
Date: 2022-01-31 21:17:11
Rating: 5
Comment: I cant recommend Susan Hart enough. Her office, specifically Erica, was available 24/7 to answer any questions I had, no matter how menial. Thanks to her, I always had clear understanding of how my policy worked. She even walked me through the process of selling my vehicle. The office consistently exceeded expectations. Helpful and prompt. I will miss them!
Name: s*** b**********
Date: 2022-01-28 22:05:58
Rating: 5
Comment: I have been with Susan Harts office for several years and always been safe with her expertise, professionalism and immediate needs.
Name: R***** M****
Date: 2022-01-28 17:35:41
Rating: 5
Comment: If you need an answer or help, Susan and her staff are the best. Professional and always friendly. I would recommend her to anyone interested in an Agent and Staff that know and understand insurance.
Name: S**** M*****
Date: 2022-01-27 20:19:38
Rating: 5
Comment: Stacy has been my agent for many years and I would never think about switching. She always takes care of me!!!
Name: k**** r** P
Date: 2022-01-25 18:14:06
Rating: 5
Comment: I’ve been with them for years and I have always received exceptional service. Whenever I have questions or a claim to discuss, Stacy is on it and amazing. It’s a great group.
Name: D** D******
Date: 2022-01-24 23:02:43
Rating: 5
Comment: People are knowledgeable and friendly. Would recommend
Name: C*** A******
Date: 2022-01-21 23:53:06
Rating: 5
Comment: I have nothing but great things to say about this entire office. Every time I call or need anything done, they are nothing but helpful personable and prompt. I called at the end of the work day on Friday they still handle my request immediately.
Name: z***** r********
Date: 2022-01-21 19:04:56
Rating: 5
Comment: All this years with the Best and responsible service, always Can be in touch with a friendly person as Erica Muriel and Susan Hart, if I have a cuestión I know they have the answer, nice work
Name: J*** P******
Date: 2022-01-20 20:24:11
Rating: 5
Comment: Thank you to Erica Muriel at Susan Harts State Farm Insurance office! She is always so responsive and professional when we need any updates or changes with our policies! The office staff all treat you in a friendly manner and know you by name. I have used their services for 20 plus years and I always appreciate their assistance as it makes life so much easier! I also enjoy the online State Farm bill pay and dashboard so I can access information when needed!
Name: P* A**
Date: 2022-01-20 02:24:39
Rating: 5
Comment: Whenever I have needed help from State Farm, this office always provided prompt assistance concerning my insurance needs. They genuinely care about their clients and I would highly recommend Susan Hart and her staff - they are great!
Name: a** b****
Date: 2022-01-19 21:17:40
Rating: 5
Comment: I have been a State Farm client for 40 years and have had a friendly, professional, and efficient experience with office staff. Erica in the office has been super supportive and kind. She is always available to answer my questions and has supported me through different transactions. State Farm insurance is worth every penny when it comes to insuring your car and home. It is a quality insurance plan and I would not hesitate picking Susan Harts office as your carrier. Thank you for always being there for me Erica.
Name: V****** G********
Date: 2022-01-13 23:15:27
Rating: 5
Comment: Ive been a customer of State Farm for over 6 years now and one major reason why is honestly because of Erica Muriel ! Throughout the years shes been so helpful ! Any questions or concerns that have risen in the past my first call is directly to Erica and she never fails to provide excellent customer service . With so much going on it during these times, for myself …customer service is huge and this office does not fail to provide that!Thank You Erica !
Name: D***** A******
Date: 2022-01-13 22:57:39
Rating: 5
Comment: Stacey responded to my questions with knowledge and action. Stacey was able to walk me thru new policy details. My concern about increase in car insurance was resolved in 15 minutes and back to original cost eliminating an incorrect increase.
Name: M***** C***********
Date: 2022-01-12 22:51:38
Rating: 5
Comment: I have to say Best service ever. Whenever I questions on my policies, they are always there to give me answers. They take the time to explain and maintained my policies to the best of my interests.I am happy with the service they provide and they are located in my hometown city of orange and that works well for me. I highly recommend them for all insurance needs.
Name: N*** D****
Date: 2021-10-19 22:44:36
Rating: 5
Comment: Susan Hart lowered the cost of my homeowners insurance by more than 50%. Several other large insurance carriers all deemed my wood shake roof and location as a fire risk. Susan was able to insure my home immediately and the cost difference saved me close to $3,000 annually!
Name: J*** S*****
Date: 2021-06-29 01:08:27
Rating: 5
Comment: I had received a quote from one facility for repair of a fender bender. The left front fender over the left wheel well had scratches on the paint and part of the fender, on the left side of the car, had been torn half an inch from the frame of the car. His estimate was $1,000. He was going to order a replacement fender, which in my Avalon is one piece going from the back of the left wheel well, all the way around the front of the car and going to the back of the right wheel well.I recognize that this means a major replacement of the lower part of the front of the car and a paint job so the color matches the rest of the car.So I went to “Fix Auto” and he estimated roughly about $900. I asked “How rough?”He asked me how concerned I was about the scratches. My Avalon is 14 years old and has multiple paint chips from small rocks hitting the front of the car.I pointed out the paint chips and replied, “Not too concerned.”He asked me for the keys to my car and for me to wait in the office.I complied. Twenty minutes later he returned. The scratches were still there, but the part of the fender over the left wheel well was completely in place!I asked him “How much?” He replied, “It is free!” I countered with, “I will pay you $100.” He refused my offer. And, I know when to quit.He is an honest man.I recommend “Fix Auto” at 153 N. Cypress Avenue, Orange, CA
Name: D***** B******
Date: 2021-06-05 20:20:51
Rating: 5
Comment: Susan Hart and her team provide excellent service and are very responsive and knowledgeable. I recently had a claim and the whole process went smoothly because of the customer service provided by Susans office and the State Farm claims adjuster. I went to one of the State Farms Select Service repair shops and could not have been more satisfied with the repairs. I highly recommend Susan Hart for all your insurance needs.
Name: M**** P****
Date: 2021-06-03 22:58:08
Rating: 5
Comment: The agent Stacy was so pleasant and knowledgeable, to date the best experience getting a quote and purchasing insurance. I will definitely recommend your office to my friends and colleagues.
Name: R***** L******
Date: 2021-05-25 15:07:13
Rating: 5
Comment: Always responsive and very helpful, answering any questions we may have!
Name: Q**** C*****
Date: 2021-05-24 23:15:18
Rating: 5
Comment: I always receive excellent service and best prices from Susan Harts team. Highly recommended. Suggestion: combine your home and auto insurance to receive a significant discount.
Name: G***** O** S******
Date: 2021-02-03 23:31:13
Rating: 5
Comment: Susan Harts office has always treated me well in providing my insurance needs. I recommend them very highly.
Name: J**** V*****
Date: 2021-01-22 23:12:45
Rating: 5
Comment: I have been a customer for over ten years with state farm and Susan Hart, the professionalism and attention to detail Ive received from our agent Erica Muriel is the reason Im still here. Needless to say my whole family are State Farm insured. I really dont know Susan, but I would commend her for having such a customer service oriented agent like Erica. She has been very informative when Ive needed it, and kept my family up to date with discounts and changes in our policy, my sisters would say shes like part of our family someone we can trust. Ive recommended alot of my friends and colleagues without hesitation to Erica, knowing shes going to provide the best service and competitive rates available. Thank you for what you do Erica! From my family to yours, stay healthy and safe.
Name: M*** C***
Date: 2020-11-03 23:48:55
Rating: 5
Comment: I have been a happy State Farm customer for years, and continue to value the friendly, responsive, professional service my family receives for routine and emergency issues. This team gives me peace of mind in stressful situations, and is always on hand to help me think through decisions as our family needs change. Highly recommend!
Name: S****** M* Y*** J**
Date: 2020-03-03 16:31:35
Rating: 5
Comment: Ive known and worked with Susan Hart for the entirety of my professional life. She has provided everything from auto insurance to professional liability insurance to myself, my family and company. She and her team consistently provide outstanding service at a tremendous value.A couple of years back, I had a homeowner’s insurance policy through another carrier. Unfortunately, in November of that year, I got a letter from the carrier telling me that they were canceling my policy effective the first of the year. I panicked as that was only a couple of weeks away. I reached out to Susan’s office and asked them if they might be able to help. They went to work immediately and found me a fantastic policy through State Farm. The policy ended up providing better coverage and at a better value. She and her team take a personal interest in the lives of their clients. It is important to them that you’re correctly covered.I rest easy knowing that I’m covered through a top carrier like State Farm and through her office. I love knowing I can give her a call or an email and she will get back to me quickly. She is a stellar person, honest, ethical, hard-working and just a joy to be around. She will never stop working for you. She will always work to find you the best coverage at the best value. Working with her would be one of the best decisions you could make in your life. She has my highest and best recommendation.
Name: D L*
Date: 2020-01-08 06:53:04
Rating: 5
Comment: State Farm gave me not only the best rates but also the best personalized service I couldve wanted! 5+ years and counting!Erica Muriel has been nothing short of amazing! Not only is she diligent with all my policies (Auto, Home & Life) she ensures that all questions, comments and concerns are addressed with a sense of urgency. Even with several policy changes and even the dreaded auto accident claim (x2) and I was amazed at how painless Erica and State Farm made the whole process! Even going as far as helping recommend a local driving school for both my teenagers AND set them up with their very first credit card, State Farm Student Visa. How awesome is that?!I wont be going any place else for our insurance needs any time soon. Theyre prompt in calling me back, and patient with my thousands of questions and best of all, theyre local!I would recommend Susan Hart agency in Orange for all insurance needs, you will not be disappointed.
Name: L***** M******
Date: 2019-11-15 21:38:56
Rating: 5
Comment: We had a claim with our Tesla that Stacy and Erica helped with. It was a convenient and efficient claims process and our vehicle was repaired in just a couple of days.
Name: B*** G****
Date: 2019-09-28 01:10:18
Rating: 5
Comment: Friendly and helpful
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Name: T*** W***
Date: 2024-06-04 00:04:13
Rating: 5
Comment: An UPDATE to my review 2 years ago...My 2014 Jetta died on me and again I purchased a new vehicle. I left one message and 1-hour later I was contacted by Erica requesting information. 15 minutes later...my insurance was changed for my new vehicle and the new insurance card was emailed to me...once again the 5 star service continues from this office...Many thanks to the team.I have been with State Farm since I was 16 years of age. Along the way I decided to try a couple of other insurance companies which proved to be the wrong move and both times I immediately went back to State Farm. My last transition with State Farm was some 50 years ago when I was fortunate to engage Susan Hart as my agent.Susan and her staff have always been responsive...I have always received a call back or responded to by email within a few hours if not minutes pending on the importance of my call/inquiry.Susan is supported by a staff of highly qualified individual including Erica, and Stacey. Many times I will call and they can handle my questions immediately.Of course the agency is simply representing a service...and State Farm Insurance delivers what Susan and her staff promote. When I have had an accident and if an adjuster is needed, they are prompt in responding and funding a claim. I have found their pricing to be fair and they live up to everything they promote.If you are looking for a New agent with an outstanding staff, look no further than Susan Hart. They are primarily the reason that I have been with this office for over FIFTY (50) years. They have serviced me well both when I lived in Orange County to my move to San Francisco in 1989...They are my rock...both for my automobile, home and my rental unit. Look no further! Thom Ward