Susanville Ford

Address: 704-485 Richmond Rd E, Susanville, CA 96130, United States
Phone: +1 530-802-2513
Services: Service options: Delivery, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Offerings: Oil change, Repair services,
Payments: Cheques, Credit cards, Debit cards,

Category: Car repair and maintenance service, Auto parts store, Auto tune up service, Car accessories store, Car leasing service, Car dealer, Ford dealer, Oil change service, Used car dealer
Rating: 4.1
Site: https://susanvilleford.com/
Worktime:
DayTime
Monday8 AM–6 PM
Tuesday8 AM–6 PM
Wednesday8 AM–6 PM
Thursday8 AM–6 PM
Friday8 AM–6 PM
Saturday9 AM–6 PM
Sunday11 AM–5 PM



Name: J***** F****
Date: 2024-06-21 15:56:28
Rating: 5
Comment: Friendly, timely, and accurate service. Traveling and my vehicle had the ‘check engine light’ on, was nervous to get stuck. The service department was able to squeeze me in, diagnosed the issue, and got parts in from a couple hours away. So thankful for an honest, friendly, and reasonably priced Ford mechanic! Big shout out to Ace and JP who really took customer service seriously!
Name: K*** N****
Date: 2024-06-17 13:22:25
Rating: 5
Comment: Staff, Matthew was professional, expedient and courteous during the whole process explaining every detail. The best vehicle buying experience I have ever had!
Name: I** N*******
Date: 2024-06-07 23:06:32
Rating: 1
Comment: Took a defective Ford EcoSport in to abandon since I was having so many mechanical issues with it that I could not even register it and Ford absolutely has REFUSED to take it back (they can sell cars, but suddenly claim no connection to Ford when you try to return a defective one). Had some skinny Service Tech storm out of a side door to start threatening me with calling the cops on me for abandoning a vehicle that Ford cant fix and I cant legally register. As I walked away, the Tech started to follow me on foot and then got within 1 inch of my face threatening me and trying to intimidate and fight me inside the service drop-off bay. I resumed walking away, only for this employee to continue following me for a short distance while calling me a little b---- and making really dirty comments about my mom (who wasnt even with me at the time). Service Manager then pulled up behind me and told me that if I abandoned the car there, it would go on my credit report as a repo. He then said he would try to fix it, but if he couldnt, that I would have to get a lawyer.Avoid this place at all costs. They will do everything they can to sell you a car, but will claim absolutely no connection to Ford when you try to return it for defects.
Click here to view more comments
Name: E**** P******
Date: 2024-05-18 19:46:52
Rating: 5
Comment: Excellent dealer. Had a very good experience purchasing a vehicle here. Matthew is great, we communicated via text and phone over a few days and upon me selecting and getting approved for a vehicle he delivered it to me personally. He drove two hours and had all the paper work ready and the transaction was done in 20-30 minutes. By far the best experience I’ve had so far. Highly recommend.
Photo
Name: B****** S****
Date: 2024-05-12 13:18:51
Rating: 5
Comment: We wanted a 2024 Ford Ranger and found one in Reno, but wanted to buy locally. The folks at Susanville Ford worked with the car dealer in Reno to get us the Range we wanted.We bought a Ford Bronco from them in July. Took it in for an oil change and mentioned it was covered with sap. The detail department made it look brand new.Overall we have bought 5 vehicles from Susanville Ford and have been satisfied with every purchase.
Name: M**** W****
Date: 2024-05-02 01:24:17
Rating: 5
Comment: Excellent, no hassle service and made buying out of state very easy.
Name: d* H******
Date: 2024-04-24 19:42:47
Rating: 5
Comment: Good
Name: R*** B****
Date: 2024-04-10 22:01:22
Rating: 5
Comment: Excellent store! I had a great experience purchasing my new Ford Maverick. Chris and Matt were great to deal with and went above and beyond. Would highly recommend!
Name: J****** G******
Date: 2024-04-09 13:43:34
Rating: 5
Comment: Hands down the best service department and customer service I have ever experienced!!!! Lost my break module in my pickup pulling nearly a 30,000# loaded trailer. I was on my way to Reno from Central Oregon so I’m out of town with 2 horses. They dropped everything and went to work when I pulled in. They went over and above and out of their way to ensure my pickup could get the horses and I back home on schedule. The kindness shown to us by every employee we encountered was unbelievable!! Right down to making sure logistically we had a place for the horses if needed. I have worked with a lot of Ford dealerships over the years and not a single one comes close to providing this kind of service. Thank you to the best service department!!!!!
Photo
Name: J***** L*******
Date: 2024-04-01 17:13:51
Rating: 1
Comment: Purchased as vehicle from them and they forgot to smog it so I had to go out and do it. Also they didnt tell me I would have to pay registration on it 3 months later that cost me $1200.
Name: K**** M**
Date: 2024-02-22 19:04:51
Rating: 5
Comment: They have been nothing but helpful to my husband and I. They have went above and beyond to ensure my vehicle is being repaired correctly and worked with us to ensure that we were happy. The service manager Chris really has been an angel through this whole ordeal. He has been kind and helpful knowing our situation. I am very grateful for him and his whole team from sales to service we are pleased 😀 🙌 he is even helping us to ensure that we arent without a vehicle while ours is fixed ❤️ very impressed now that is what you call customer care and service!!
Name: T***** C***
Date: 2024-02-06 18:40:20
Rating: 5
Comment: Went here for the service department they are the only place in the city that does ca smog certificates
Name: B**** K***
Date: 2024-01-18 17:45:51
Rating: 1
Comment: Horrible place wont be going back.
Name: C*** G********
Date: 2023-11-25 01:25:29
Rating: 5
Comment: Great work performed by quality mechanics handled by an outstanding service department
Name: S****** W****
Date: 2023-11-16 01:10:45
Rating: 5
Comment: I cannot express my gratitude for Jerrika in the service dept and the team she pulled together to get our truck back on the road and looking super slick! She is the best, and I know this because I have been dealing With different Ford companies my entire adult life and nothing compares to our service we get at Susanville Ford! We drive from Reno because we won’t go anywhere else again! You got our loyalty for good!
Name: D**** M****
Date: 2023-10-27 02:47:29
Rating: 5
Comment: The guys in the Service dept went above and beyond to help an old lady!
Name: T*** L*
Date: 2023-10-24 21:28:40
Rating: 1
Comment: Bunch of lowlife scammers dont ever take your car here to be worked on its all bad
Name: B** D*****
Date: 2023-10-01 15:45:49
Rating: 5
Comment: They really worked for you to get a car. And the staff are amazing.
Name: M***** T*****
Date: 2023-09-10 16:45:44
Rating: 5
Comment: Susanville Ford was the best experience Ive ever had with a dealership. My Ram Promaster van had both engine light and ETS lights blaring up a steep pass, but after hopping on the phone with the dealership they were able to see me the very same day despite it being close to end of day (I live and work out of my van). Jerrika Gonzalez was especially helpful in the office, and the work was prompt in the shop. They discovered that a different dealership had done their job incorrectly several weeks prior and damaged a part that was causing the lights. Jerrika got on the phone with them and stayed on the line until she could find the parts manager and ensure that they pay for the new repair. I had to stay in town for the next week waiting for a part and Jerrika made sure that I was able to stay in the lot across the street, which she didnt have to do. Everyone was prompt, kind, and professional, and any news on diagnosis and repair were reported to me right away. Im so glad that if my van had to fall apart on me, it fell apart only 15 minutes from Susanville Ford!
Name: C***** F*********
Date: 2023-09-08 02:02:34
Rating: 5
Comment: These guys are amazing! The service department saved us from disaster and got our fire truck back on the road. They were kind enough to squeeze us in when they didn’t have to. I’m forever grateful for their kindness and understanding for our situation. Thank you so very much!!!
Name: a**** k******
Date: 2023-09-08 01:31:28
Rating: 5
Comment: Excellent customer service!
Name: J********* G*****
Date: 2023-08-29 23:05:43
Rating: 5
Comment: Susanville Ford treated us nicely. Just traveling in the area and they were glad to service our unit. Everyone seemed to do a good job and care about the customers. Really nice red charger on the lot too!!
Name: Z****** Z********
Date: 2023-08-18 22:28:58
Rating: 5
Comment: Quick, great service and the interior and exterior detail were phenomenal! 2019 F250 Limited, we will drive an hour to go to their service department
Name: t*** M*****
Date: 2023-08-12 23:41:04
Rating: 1
Comment: You will never go in there again.
Name: A* E*
Date: 2023-08-04 05:54:25
Rating: 1
Comment: Horrible service department. Ill never go back.
Name: B**** W******
Date: 2023-08-04 05:26:11
Rating: 1
Comment: Horrible buying experience. Shane Barnes was completely inept and made my buying process from out of state a nightmare.Shane Barnes had the truck shipped to my state without temp tags so I can’t drive it legally to get a state inspection. He also didn’t mail me my buyers paperwork which is needed to register the truck in my state.I contacted Shane Barnes for the paperwork and he spent a full day giving me the run around and did not send the paperwork until I finally had to send a rude message. He finally sent the paperwork and told me, LOL, as a response.I’d like the owner of this dealership to contact me and explain why this is the way your dealership does business. I’ve bought multiple out of state vehicles and all were delivered with temp tags. This is the most cumbersome purchase I have ever been through.So buyer beware. If you want to be treated as an afterthought and as a person who has to handle things that should be handled don’t buy from this dealership. Absolutely unprofessional and trashy behavior.Shane Barnes is extremely unprofessional and someone who does not take doing his job seriously. Don’t buy from him.I literally sent like 10 messages to buy a car from out of state. The most hassle free customer you could wish for. And the way I was treated was unacceptable.Thanks Shane Barnes for your unprofessional behavior and absolute incompetence.
Name: M**** M***
Date: 2023-08-03 05:01:05
Rating: 4
Comment: Quick and easy smog check.
Name: B*** P***
Date: 2023-07-19 01:54:56
Rating: 1
Comment: ** INCOMPETENCE or LAZY **The process of buying a vehicle is over dramatic and they are incompetent in completing the paperwork once you pay them. Make sure you walk them through the steps slowly or your forms/title/registration will be in the wind and they say to you Its not there PROBLEM and to figure it out!Almost 60 Thousand Dollar vehicle and they have clerical errors that cause your interest to raise on your loan.-C On the experience and better off going to another dealership.
Name: S**** W****
Date: 2023-06-22 01:05:59
Rating: 5
Comment: Extremely nice service, we are from out of town & they took good care of us! Got us back on the road! Thank you!!
Name: M**** M*********
Date: 2023-06-04 02:08:38
Rating: 5
Comment: Our vehicle had a service recall notice. We contacted the dealership a few times to ask about the parts being in stock. Once the products were available, our vehicle was fixed and exceeded expectations. Friendly and efficient staff at this location which makes it easy to want to do business with them. Highly recommend Susanville Ford.
Name: C****** J*****
Date: 2023-05-29 19:24:14
Rating: 5
Comment: Excellent people and service! Even though we live a few hours away, we like to bring our Ford to Susanville Ford for services.
Name: J**** H*******
Date: 2023-05-21 03:31:24
Rating: 5
Comment: Service was professional and fast.
Name: C* K*** F****
Date: 2023-04-17 21:26:25
Rating: 5
Comment: The best service team I’ve ever come across in the West. Customer Service Manager Jerrika kept me informed, answered all my questions and did it all with a smile! I was traveling through when my truck had issues. They got me back on the road and my truck runs better than it ever has!
Photo
Name: M***** S*****
Date: 2023-04-01 17:13:45
Rating: 1
Comment: Dont even waste your time with this place. I wasted about 20 minutes chatting with someone just to find out that they dont post the prices because its on a sliding scale of how much money they think they could squeeze out of you. If you want to prove that youre a fair and honest dealership post your prices and Ill change my review.
Name: J*** M*****
Date: 2023-03-31 20:07:17
Rating: 5
Comment: Service was fast and professional. I lost my tail-light unexpectedly it was completely gone. So, I figured I was going to get a fixit-ticket. But they were able to get me booked immediately and had everything in stock. I even got another spare key.JakeJake
Name: K***** P*****
Date: 2023-03-23 17:28:27
Rating: 5
Comment: Susanville Ford has literally the best service department of any dealership I have EVER been to!On a road trip to an off-road rally I had my radiator blow while driving through Susanville! Not only was Jerrika and her service department exceptional (tech Josh coming in for diagnostics on his day off etc) but working as fast as they could to get me back on the road and allowing us to make it to the start line of the rally and compete for 10 days off-road without any issues! This would not have been possible with the service team at Susanville Ford!Just recently, my husband randomly was driving the same route I had taken and was concerned about a possible issue with the truck he was driving! Jerrika once again came to our rescue and was able to diagnosis that there was nothing to worry about and he was on his way! So amazing!!! Thank you Susanville Ford for being outstanding!
Photo
Name: B**** S******
Date: 2023-03-23 15:45:49
Rating: 5
Comment: This place is always the best place to take your vehicle as they take care of you and your vehicle more then anybody else would to make sure that your safe, comfortable, and much much more.
Name: R****** R****
Date: 2023-03-07 01:02:06
Rating: 5
Comment: The service department at Susanville Ford is great. The work has always been done well and quickly. The folks there treat customers as if their business actually matters to them. You feel like youre valued. I give them a huge thumbs up.
Name: D**** M*********
Date: 2023-03-04 15:59:02
Rating: 5
Comment: Susanville ford got me in, to service my 2011 ford f150 the very next day. The pricing was fair and the work is always honest. Never ever had a problem with any repair or service that theyve done on any of my vehicles, and Ive spent thousands with them over the years. Ill be back in the future with any services or repairs I might need. 10/10 highly recommend them.
Name: R***** W****
Date: 2023-01-27 22:02:08
Rating: 5
Comment: A true Dealership not a stealership, went for a service and upon arrival I was treated like I was a somebody, They got me in for a service same day where other nearby stealerships couldn’t get me in for a simple service for 3+ weeks, I will gladly travel to have them work on my vechiles anytime,01-22-22 I went a second time for a service, called and got a service same day no wait unlike the one I’m suppose to go to that was 90days out for a simple service, but they made me feel so welcome, they got a customer for life
Name: J****
Date: 2023-01-14 13:20:54
Rating: 5
Comment: So happy they fit me in for a smog. Same day
Name: L**** H***
Date: 2023-01-13 17:45:53
Rating: 2
Comment: I live on a very limited income. I moved from Orange County recently. I had registration on my car which was due Jan 20th. On my registration, (issued in Orange Co.) It said I needed a smog certificate. So I called and made an appointment. The smog check cost me $130.00. When I went to turn it in at the DMV and get my registration, they said, you do not need to have smog done in this county. So I wasted $130 that I really could not spare. That was money for food for the rest of the month!When I called Susanville Ford to ask why they did not mention this and I asked if I could get my money returned ? Mike said no, we already sent it to DMV. I just wish they would have been honest to begin with, and when I wrote down my local address, someone would have said, oh you dont need this here.
Name: A** C********
Date: 2022-12-29 20:03:11
Rating: 5
Comment: Great Customer Services as Always.
Name: D***** N******
Date: 2022-12-13 01:29:00
Rating: 5
Comment: Very good. Especially Josh in the Service Dept. Hes the very best. Helped me with a lift gate issue on my 2022 Edge that could be dangerous. I hope Ford does something about it soon before someone gets hurt!!
Name: s***** l**
Date: 2022-12-08 08:56:15
Rating: 5
Comment: Pat and his staff are amazing
Name: M*** K*****
Date: 2022-11-23 21:39:27
Rating: 5
Comment: We bought a 2022 f150....Pat and Brian and Chris did outstanding...treated us with respect...the sales experience was outstanding ...worked us through the trade in process and the sales experience...outstanding...thank you susanville ford..
Name: J** P*****
Date: 2022-11-07 21:34:45
Rating: 3
Comment: I made an online appointment and upon arrival they were unaware of the appointment, but said they could fit me in...two hours later (for an oil change only), the service was finished. No refreshments availabe or offered in the sparse waiting room. I was just passing through and Im not a local and I felt it. In my opinion the customer service was just going through the motions.
Name: D****** R****
Date: 2022-09-22 18:33:05
Rating: 1
Comment: Sold us a van that didnt even last a month without breaking down. Have tried numerous attempts to fix the problems with the van, with no success. We are currently paying for a 12k van that is sitting in a garage and has been broken down for weeks. Its been broken down for longer then it worked. Very sad.
Name: M***** H********
Date: 2022-09-18 15:11:21
Rating: 1
Comment: Friendly while taking your money, not so friendly when they have to give it back.
Name: N*** M*****
Date: 2022-08-26 20:50:53
Rating: 5
Comment: Very thankful for the professional way they took care of us. We are from Eastern Nevada when we had troubles with our Ford Escape, they were able to take care of the problem as soon as possible. The staff were very friendly and caring. So very pleased with Susanville Ford. Thanks to all.
Name: K******* M******
Date: 2022-08-25 17:12:16
Rating: 5
Comment: Couldnt be happier with the vehicle and purchase experience at Susanville Ford when buying my new SUV. They were more than accomodating with the purchase and taking delivery of the vehicle, since we were from out of the area. Our salesman, Shane, was beyond helpful with any questions or information I needed. Great communication throughout the purchase process. Would definitely purchase from Susanville Ford again.
Name: J**** G*******
Date: 2022-08-22 01:37:36
Rating: 5
Comment: Nice and friendly staff very helpful. We bought a new truck from there . We have always been very happy with the Ford family.
Name: D**** B*****
Date: 2022-08-20 14:53:42
Rating: 1
Comment: Service department tried to tell me all my fuel injectors had failed without an explanation. Towed it to another shop who found the problem, high pressure oil pump. They also said my oil stands were leaking, the other shop confirmed they were not. Had I kept my truck at Susanville Ford my total for repairs would have been 5k plus. My advice is to go some where else. I believe thier Diesel Mech. was throwing parts at my truck at my expense. Other shops in Susanville are more honest and are cheaper. I do not recommend Susanville Ford to anyone.
Name: S********
Date: 2022-08-19 22:03:41
Rating: 3
Comment: Well its a dealer so you can get parts. However it takes a week for the parts to come in. They do not stock common parts IE the stupid plastic oil drain plug on a lot of the newer Fords and when they do order it the box was shipped to them so badly and late did the part had fallen out and was not in the box. I only gave it three stars because the guy behind the counter was very apologetic professional and friendly If it was not for him it would be one star
Name: F**** I**
Date: 2022-07-26 02:56:08
Rating: 5
Comment: So far they have provided star service. Wed been traveling South when our car developed service requiring parts and labor beyond simple repair. They delivered us to a hotel in Reno and are handling the rental car home. It is a warranty issue but just like home, they bent over backwards to provide a solution we could work with. I have to return to retrieve out Jeep when finished but actually look forward to it
Name: H**** M*****
Date: 2022-07-25 19:47:43
Rating: 5
Comment: Just a regular service but their new waiting room is comfortable
Name: C******** W*******
Date: 2022-07-18 22:08:52
Rating: 1
Comment: Went and purchased a vehicle from them the beginning of March. I was told that the title was clean and I was the second owner. I thought I was getting a good deal. Just last week after trying to trade it in I was given a car fax report that stated it had a branded title and I was in fact the fifth owner. I called Susanville Ford to ask them why I wasnt told that and to ask them where my registration was because I still havent received it. They told me it was my responsibility to to contact the dmv. I called the dmv and was told there is an out of state lein holder. I called back to Susanville Ford and talk to Jerry Jones she proceeded to tell me that the dmv was lying and everything was taken care of. I asked her why it wasnt disclosed that it didnt have a clean title. She then got very rude with me. She then asked what I wanted. I told her for them to take the car back because they sold it under false pretenses and to return my down payment. She then had the audacity to tell me I didnt pay for anything the bank did. I reminded her that I put $20,000 cash down. She then transferred me to Chris Johnson who was also very rude telling me I seen the car fax report. I was never shown a report. When I purchased the car the salesman said they ran a report and it was clean. Never offered to show it to me. Buyer beware!!!
Name: M*** F*****
Date: 2022-07-08 01:34:23
Rating: 1
Comment: Terrible shop. I took my Ford truck in to get a bumper to bumper inspection and oil change. The mechanic gave the truck a clean bill of health(only the wiper blades needed replaced). A week later my brakes stop working on the highway and my rotor and caliper comes apart. I checked the brake pads and they were down to metal. I checked the opposite side, same story. I double checked the inspection sheet the mechanic gave me, and the brakes were in great shape according to the inspection. Even a lousy mechanic would know to check the brake pads. I had to buy new rotors, calipers and pads and then replace them myself. Dont waste your time at this shop. Go to Reno or something
Name: C**** S*****
Date: 2022-06-27 23:42:41
Rating: 5
Comment: Yall are great!! So glad I bought local.
Name: R****** J****
Date: 2022-06-22 23:05:29
Rating: 5
Comment: Vehicles are always ready at the time of pick up. Everyone is awesome & on top of everything!
Name: A***** M****
Date: 2022-05-20 04:05:18
Rating: 5
Comment: Everyone is awesome. And get service done very timely. Cant wait to visit again.
Name: T****** W*****
Date: 2022-05-13 13:40:34
Rating: 5
Comment: My brand new F150 started acting up on our trip and thankfully we were near a dealership. Not exactly how we wanted to start our honeymoon, but worse things could have happened. After a few hours they diagnosed the problem and werent gonna be able to get the part for week. They put us in a rental and we continued on. On our return trip, we checked back in, and still no part. A little discouraged, we drove the rental home. The dealership is 2 hours from home, so I wasnt looking forward to the 4 hour round trip ahead when the truck was finished. They called me a few days later to let me know the truck was done, Brandon informed me that they had a gentleman available to drive the truck over the next morning. Not only did they deliver the truck as promised, but also left me with a full tank of gas. Top notch service if you ask me. Thank you Brandon and the rest of your crew for the great customer service and saving me the 4 hour trip. You guys keep up the good work.
Name: L**** S*****
Date: 2022-04-09 10:15:01
Rating: 5
Comment: Great people, great service.
Name: G***** B********
Date: 2022-03-19 22:31:33
Rating: 1
Comment: Too pushy
Name: A***** B*********
Date: 2022-03-10 04:17:19
Rating: 5
Comment: They are ways pleasant and work efficiently. Ive had no problems.
Name: Y***** N****
Date: 2022-03-05 00:22:15
Rating: 5
Comment: Our last 5 vehicles have been purchased from Susanville Auto Center. Our go to guy is always Pat Lunsford. We have always had the best service at the dealership.
Name: K*** A
Date: 2022-02-08 05:56:45
Rating: 5
Comment: Absolutely amazing, worked with me and just overall great
Name: m******* m*******
Date: 2022-01-04 22:34:59
Rating: 4
Comment: Very slow at doing repairs
Name: A***** P***
Date: 2022-01-04 05:13:32
Rating: 5
Comment: I got an amazing deal and Im so happy with my new car!
Name: k****** c****
Date: 2021-12-30 05:34:54
Rating: 5
Comment: The People are Fantastic, no Pressure to buy. Was just looking, will go back shortly when ready to purchase.
Name: A**** R****
Date: 2021-12-06 04:05:37
Rating: 5
Comment: Every one is great there. Brandon in Service is always super helpful and quick. Shane always come through and makes any situation better.
Name: D***** M******
Date: 2021-12-01 22:18:00
Rating: 1
Comment: Put a deposit down on a new truck in October at a set price. They mark the truck up on their website, but assumer me im getting it at MSRP. Truck comes in, they offer over 5k less for my trade than KBB and when I try to negotiate they add $3k to the price of the new vehicle we had an agreement on back in October. Very dishonest dealership, especially the finance manager, Shane.
PhotoPhoto
Name: A***** W*****
Date: 2021-10-09 12:47:58
Rating: 4
Comment: We recently purchased a used car here. The sales experience was great. They found us exactly what we were looking for at a very fair price. The salesman Shane even went to Redding to pick up the car and delivered it to our house the same day. The only trouble we had was with the service department. It took several trips to get the work done right. To their credit they gave us a rental car at no charge. We are very happy with the car.
Name: G*** D******
Date: 2021-09-29 14:54:19
Rating: 5
Comment: Great visitJust out of my price range
Name: B***** S******
Date: 2021-09-23 00:44:30
Rating: 1
Comment: Ok
Name: K*** Y****
Date: 2021-09-17 22:13:20
Rating: 3
Comment: We had a major issue with the registration process for the vehicle we purchased, but Chris was very Professional and did anything he could to make up for the mistake.
Name: M******* K*****
Date: 2021-07-20 16:16:23
Rating: 5
Comment: I took my jeep into the shop for some warranty work and also decided to have it detailed while there. Ive been around the car business a bit and I have to say they did the best job I have ever had done on my detail job as well as the work done on my jeep. Could not be happier, feel like Im driving a brand new jeep again and believe me my jeep get filthy with search and rescue and dogsThank you so much
Name: M**** M***
Date: 2021-07-19 01:16:10
Rating: 1
Comment: Their customer service is lacking. There is no communication on their part. It is a Recall threw Ford and they dont care told me to pay for it out if my pocket and have never ordered my owners manual that was in the Due Bill when I bought my car. After this problem is taken care of I will never do business with Susanville Ford again.
Name: N*** S****
Date: 2021-06-27 20:56:54
Rating: 5
Comment: Great place to shop for cars.
Name: V******* M***** (*******
Date: 2021-05-15 07:59:11
Rating: 4
Comment: I had a great experience.
Name: B***** M*****
Date: 2021-05-14 13:31:28
Rating: 1
Comment: I waited for too long 80 minutes and I didnt got my smog check done. I got charge almost 100 dollars. I had the worse experience in my life. Never go to a dealer for smog again! My fiance bought 2 cars in the last 6 years and he was very disappointed too!
Name: K**** W****
Date: 2021-05-12 19:51:47
Rating: 5
Comment: I got a great deal and I got what I needed done at an exceptionally fast rate. Brian is a great salesperson.
Name: J******** a****
Date: 2021-05-09 13:48:19
Rating: 5
Comment: Bought our last 3 vehicles there. See Pat for the best service
Name: K***** F****
Date: 2021-04-10 00:36:15
Rating: 5
Comment: Always friendly and service is great...even if have to wait for parts.
Name: T**** J*****
Date: 2021-02-27 12:16:04
Rating: 1
Comment: Unfortunately, not many options near by for new car shopping. Next time Ill happily drive several hours away for less pregiduced service.
Name: R*** W*****
Date: 2021-02-08 12:47:55
Rating: 5
Comment: Gr8 Job Cole!!!!! I love my new car!!
Name: M****** M****
Date: 2021-01-26 05:58:24
Rating: 2
Comment: I had my vehicle towed here because it wouldnt start or take to a jump start. I had told them what the problem was and that I believed it was battery/fuse related as did the tow truck mechanic.What the mechanics at the Auto Center did instead was bring to light all these other issues my new used vehicle was and repaired them. Now the redeeming quality of this is, I needed these repairs regardless if thats what I was there for or not. The reason why I am giving them such a low review is because they REFUSED to acknowledge the reason I brought it in. It took over a month for it to get fixed and didnt have any loaners for me to use in the time being.When I came to pick up the vehicle they had to jump start it for me (RED FLAG) but insisted it was due to it sitting in the cold for a while. Got it home, didnt start the next morning. They didnt fix the one issue I had asked them to. Absolutely ridiculous.
Name: T**** M*****
Date: 2021-01-17 04:33:37
Rating: 5
Comment: Nice but prices are high on everything
Name: R***** T*****
Date: 2021-01-09 05:15:29
Rating: 5
Comment: Purchased a new truck. Great sales staff, no pressure. They worked hard to earn our business.
Name: S***** D***
Date: 2020-12-01 23:33:16
Rating: 5
Comment: They were very helpful
Name: C***** P*******
Date: 2020-10-29 03:25:06
Rating: 1
Comment: It was the worst experience I have ever had at an auto repair shop. I would highly NOT take anything to their service repair shop because I took mine they had it for 124 days and was not able to properly diagnose or fix my car. In fact, the car was dropped off running and had to be TOWED OFF the lot because they could not put back together. Our total loss of $19000.
Name: D***** B****
Date: 2020-10-13 17:09:44
Rating: 4
Comment: We had a pleasant experience. The financing became a bit tricky and they had to scramble but made it work. Cole was wonderful and I would recommend him to anyone looking for a car.
Name: D**** G***
Date: 2020-09-11 17:52:18
Rating: 5
Comment: Excellent
Name: M****** G******
Date: 2020-08-26 00:01:40
Rating: 5
Comment: The service writer, James Lewis was extremely helpful. I had low tire pressures on my truck and he was more than happy to assist me with a smile and no charge!!!
Name: D**** F****
Date: 2020-07-08 23:06:07
Rating: 5
Comment: They worked with us to get a car when no one else would very pleased with their service, definitely shopping there again
Name: C**** I****
Date: 2020-07-06 19:00:59
Rating: 5
Comment: As a person who never would go to a dealer I have renewed hope that there may be a few that good. Chris, the service manager, made it clear that they do not work on RVs yet would ask his techs if any would be willing to tackle front brakes on our E450 Class C. Pat agreed to take it on. Parts guy said they do not stock the parts. Said they could get them from Oreielys. I was dumbfounded. A Ford dealer willing to use a parts house??!! Any way I have a commercial account and the parts guy said no problem for me to use my account. We had to wait over night as a couple of the parts needed where not in stock. Chris helped us find a close RV site and we showed up in the morning at the dealer. As soon as Pat had parts in hand he labored outside in the hot sun for three hours to replace the brakes on the front of the RV. We where on the road by 1PM. Never before have I received such great service from a dealer. Thanks to Chris and Pat for the great service.
Name: K*** P******
Date: 2020-07-04 16:33:45
Rating: 5
Comment: Bought an F-150 through Susanville Ford in late 2019. This was the 4th vehicle Ive purchased new, and it was by far the easiest. I didnt have to sit in a financing office for hours. They didnt try to force feed me extras like ceramic paint and underbody coatings. It was straightforward and fast. They really took care of me. Well worth the drive from Redding. Im still waiting on a call back from Crown Ford.
Photo
Name: J***** S******
Date: 2020-07-03 10:54:10
Rating: 5
Comment: Great deals. Very nice cars.
Name: S**** C****
Date: 2020-07-02 23:12:16
Rating: 1
Comment: They did nothing for us. We would have had to wait a week for them to check our battery! We were without any transportation. We had our car towed to Reno. It was fixed immediately there.
Name: F**** W*******
Date: 2020-03-19 23:38:14
Rating: 4
Comment: I get my 2017 Ford 150 serviced there great and friendly
Name: L**** P*****
Date: 2020-03-01 01:22:05
Rating: 5
Comment: These guys are awesome. They really work with you to find a good deal. Theyre super community-minded as well.
Name: J**** A*****
Date: 2020-01-27 00:51:50
Rating: 4
Comment: Friendly
Name: J*** S*******
Date: 2020-01-22 19:25:05
Rating: 5
Comment: My car purchased last April has been recalled. They are fixing it. Nice people.
Name: A***** S******
Date: 2020-01-08 22:01:53
Rating: 5
Comment: New jeep
Photo
Name: A**** G*******
Date: 2020-01-05 02:15:32
Rating: 5
Comment: Very easy going atmosphere with all around great people. During our truck purchase we were assisted by BJ, Pat, and Robert who were very kind and accommodating. They made the process easy and I felt well informed each step of the way. They even made popcorn for my son while we were waiting. Thanks guys!
Name: C*** H*******
Date: 2019-12-12 23:25:54
Rating: 5
Comment: Even after a negative review from a previous bad experience these guys went FAR out of their way to work with us. Customer service was awesome and got a Brand new car. Thank you guys, it feels good to shop local.
Name: B*** M*******
Date: 2019-11-24 11:20:59
Rating: 1
Comment: My daughter was lied to by the older sales man about the price of her car and what the car came with when she bought it
Name: T*** B***
Date: 2019-11-17 22:24:49
Rating: 5
Comment: Very nice young man who helped me.
Name: C***** L****
Date: 2019-11-12 19:38:29
Rating: 1
Comment: They sold me a Jeep with a bent frame. That’s just horrible.
Name: M**** F*******
Date: 2019-10-26 12:23:44
Rating: 5
Comment: One of my NEW windshield wipers (emergency purchase from an auto supply store) broke. I was on my way out of town - stopped in to get a new set. Done and done! So good to me. Thank you!
Name: R***** R*******
Date: 2019-10-03 09:49:46
Rating: 5
Comment: Great staff
Name: S**** L** M********
Date: 2019-09-03 12:55:33
Rating: 5
Comment: Met Pat and Matt.....quality people at a hometown kinda dealership. No hassle, no pressure, even when window shopping. Ill be back =)
Name: G*** S****
Date: 2019-08-07 19:06:52
Rating: 3
Comment: Good selection of cars and trucks
Name: D**** B********
Date: 2019-08-06 19:01:00
Rating: 1
Comment: Service is no good. We stopped when passing thru with a problem with a u-joint, and they said they cant be bothered.
Name: R**** G****
Date: 2019-08-06 18:25:45
Rating: 5
Comment: Have always been able to get what I have wanted or needed if its a beautiful new car or service.
Name: V***** S*****
Date: 2019-07-20 21:42:45
Rating: 5
Comment: Great place to shop for a vehicleReally awesome staff. Have bought a few vehicles from them.
Name: j*** S******
Date: 2019-07-18 23:35:38
Rating: 4
Comment: Service dept is awsome. nice, warm welcoming, eager to help you out
Name: R****** R*******
Date: 2019-07-10 04:06:12
Rating: 5
Comment: They took very good care of me when I bought my new Jeep Latitude.
Name: M***** G********
Date: 2019-06-07 14:49:35
Rating: 5
Comment: The service department always does my oil change and truly make my experience a please t one.
Name: A**** R*****
Date: 2019-06-04 17:26:49
Rating: 5
Comment: I am 1,851 Miles from their dealership, yet they made it the easiest to buy from. Ive been looking for over a month at local dealerships within 100 miles from me and it has been nothing but a headache. Decided to Branch out out of state and came across a vehicle at their dealership. I called one morning and Pat picked up the phone. He went over the vehicle with me and I told him I wanted it, between Pat and Shane (finance manager) they made this process unbelievably easy being so far away. Easy to work with, caring, quick responses, and nothing but the best experience I had with this dealership and these two guys. They took care if all the paper work, the shipping of the car, everything. 100% satisfied.
Photo
Name: L**** H*******
Date: 2019-05-30 23:53:35
Rating: 4
Comment: I dont usually write anything about a car / truck dealership because in my opinion there all usually about what you expect them to be nothing out of the ordinary. But I must say Susanville Ford has a small-town friendliness about it and they dont pressure you to buy. I was just browsing with a friend of mine that was looking for a new vehicle. A gentleman came out to see if he could help his first name was Pat he took the time to walk with us to show us different vehicles and answer all our questions. Not once was there any pressure from him to make a decision to buy. So I guess what I would say to you is if you go to Susanville Ford you should probably ask to see Pat hes a great guy to work with. [Susanville Ford has a great selection of vehicles and a service department you can count on.] 😎
Name: N*** M******
Date: 2019-05-09 16:47:59
Rating: 5
Comment: They cant perform emissions testing on older vehicles. :( Ive got a 79 Dodge and California DMV is forcing me to get emissions testing done on something that few SMOG shops are willing to touch. (Update: There is actually no reason i couldnt give a 5 star rating for this business. Just because they dont smog older vehicles doesnt make them less valuable to those who can receive their services.)
Name: K******* G******
Date: 2019-04-25 02:29:26
Rating: 5
Comment: They aim to please!
Name: w****** b*****
Date: 2019-04-12 16:46:16
Rating: 5
Comment: Susanville auto center changed my life. They got me approved when no one else could. Thanks to them my credit score is going up and many doors have been opened to me. They even got me a relatively low monthly payment. I just have to say thank you to susanville auto center.
Name: L****** L******
Date: 2019-04-10 16:11:08
Rating: 3
Comment: I think if you have an appointment it shouldnt take all day
Name: T***** S******
Date: 2019-04-10 00:58:43
Rating: 5
Comment: Awesome experience. Fair pricing
Name: T****** G****
Date: 2019-03-27 01:53:19
Rating: 5
Comment: My check engine light came on and had to stop somewhere to get it checked since I had another 7 hours of driving ahead. Because of the ratings I read, I opted to go here instead of the other options and I’m glad I did. All of the staff were really helpful. Even though they were booked with already scheduled jobs, they squeezed my emergency in. When all was said and done, the final price was less than the quoted price which was a relief. Also it was nice that the sales staff weren’t pushy while I was waiting for my car (Toyota) was being fixed which was a night and day difference from my experience while living in Las Vegas- these guys here in Susanville are not like the vultures there in Vegas. Of course they casually asked if I was interested, but respected my “no thank you” while maintaining a very pleasant demeanor. The service team kept me apprised if my car updates at every opportunity and recommended a place to stay overnight (i.e. Red Lion of Susanville) and a place to eat (i.e. Young Sing Chinese food) all great suggestions for someone new to town.
Name: V****** K****
Date: 2019-03-22 21:59:54
Rating: 3
Comment: Pat Lundsford Is The One To Talk Too For Your Next Vehicle Purchase, You Can Trust Him!
Name: P****** M*****
Date: 2019-02-17 17:51:03
Rating: 5
Comment: This is the 4th vechicle my husband and I purchased from Susanville Auto Center. I can’t imagine going anywhere else. They took fantastic care of us and even stayed late to finish up all the details. So glad we have a great business right here in our little town. Keep up the good work!
Name: K** B******
Date: 2019-02-09 02:57:29
Rating: 5
Comment: Im proud to say that I found everything I was looking for at Susanville Ford. My sales rep Matthew Baisley worked endlessly until he found a deal that was right for me. Never at any time did I feel any pressure whatsoever hats off to the entire staff at Susanville Ford.
Name: S J****
Date: 2019-02-07 00:01:47
Rating: 5
Comment: They did my recall and my services on my truck. They even called me the next day to see if everything was good. I appreciate that. They are the first dealership to ever do that.
Name: w**** m*******
Date: 2019-02-04 15:31:29
Rating: 5
Comment: The service department did a great job. Friendly and nice to deal with. Fixed a long term problem 2 other dealerships said didnt exist.
Name: V**** M*****
Date: 2018-12-30 09:14:39
Rating: 4
Comment: I love that bed. Its so soft like sleeping like a cloud.
Name: M****** D******
Date: 2018-12-14 06:42:27
Rating: 1
Comment: This dealership has been unable to fix the loud noise coming from the 460 engine in my F250 pickup. They once supposedly replaced a cracked manifold, with no improvement in the racket my truck makes.•It is a story you hear now and again, that when a company is bought out, people are fired by the new owner for no reason. Susanville Ford has been doing this. Previously we had been taking our Ford vehicles to Susanville Ford for LOFs and some serious repair work. But no more. Susanville is a tough place to do business. It would seem that a good and friendly work ethic would be a good thing to maintain when you move in and take over a business in a place like Susanville.
Name: S** W*******
Date: 2018-12-02 15:37:37
Rating: 5
Comment: Worked hard to fit us in for warranty service before we left on vacation. Pamela was super nice and efficient. Way better treatment than Carson or Reno Ford dealers!
Name: B**** B*****
Date: 2018-11-30 15:36:24
Rating: 5
Comment: 2 years ago I bought 2 vehicles about a month apart. A 2011 Toyota Tacoma and a 2014 Ford Taurus. Got good deals on both and 2 years later I went to refinance, hoping for an even better rate. Everyone and their brother wanted to refinance the Toyota which had held its value. No one would refinance the Ford because we were way upside down on it. I had heard that the dealership had another Toyota Tacoma in a 2015 with 34,000 miles and went to talk to them about trading in the Taurus. I had had great experiences the first two times with very very little pressure from the salesperson and when I went back I found there had been a change in ownership. I was worried that it would be different from the previous two times but it wasnt. My salesperson worked with me for 3 hours and we finally got a deal worked out that worked for me. They gave me way over blue book on the Taurus, and I put down a very small amount compared to what was still owed on it. I walked away with the Tacoma and a better rate on the loan for a vehicle that will hold its value even after it is payed off. Thanks Shay for putting in the extra time and effort and working with me.
Name: S*** M*****
Date: 2018-11-21 22:45:47
Rating: 1
Comment: Aweful experience. 5 hours for a diagnostic.
Name: K**** R S****
Date: 2018-09-22 04:10:30
Rating: 5
Comment: Your are happy you are taken care of & leave with a great vehicle!
Name: R****** N*******
Date: 2018-09-20 01:22:34
Rating: 4
Comment: Susanville Ford replaced both of the air bags in my 06 Ranger. I havent had to use them yet, but my truck was given back to me in the same shape I gave it to them. Very friendly staff.
Name: P*** R******
Date: 2018-08-29 21:09:18
Rating: 5
Comment: Great service department
Name: D***** H*****
Date: 2018-08-10 20:23:55
Rating: 4
Comment: Smog test on my Dodge. They got it done quickly. Friendly staff.
Name: G*** O*******
Date: 2018-08-10 01:20:25
Rating: 3
Comment: Had my 97 Astro van smog today at Ford and the time and everything was very good and Im very satisfied.
Name: T** C****
Date: 2018-08-04 00:33:30
Rating: 5
Comment: The sales staff bent over backward to make sure that my wife and I were satisfied. We were very comfortable dealing with Shay, Travis, and Chris. I recommend Susanville Auto Center. A really good experience.
Name: J*** Z******
Date: 2018-07-06 18:03:13
Rating: 1
Comment: I made a disappointing experience with this Ford Service. I went there with a knocking engine noise and their response was to either replace the engine or trade in the car. They were not willing to look at the problem any closer.
Name: C**** M***
Date: 2018-07-04 00:15:20
Rating: 1
Comment: In years past I have dealt with this dealership and been happy. But this week it was a very different situation. Not sure if its the change with the new ownership, or just true colors shining through. While I can say that the words that come out of their mouths seem helpful their actions are the alternative. They dont care about their customer base. Absolutely use caution with these folks. In the auto industry, these folks (folks being substituted for a derogatory 4 letter word) are snake oil salesmen!I took my car in for a recall repair. Every deadline they claimed they failed on. Every time they said they would do something, they drug their heels to the point it was evident they didnt care. It was obvious, you didnt buy it from here.... Too bad you tried to bring it here for service.... Ford and Mopar should both pull away from this plagued dealership like Chevy did years ago.
Name: w****** m****
Date: 2018-06-12 23:04:20
Rating: 5
Comment: Pat really was awsome as a salesperson. And I know I bought the best product on the market.
Photo
Name: A**** Z*******
Date: 2018-05-24 03:04:16
Rating: 5
Comment: 🤩professional friendly staff.
Name: A**** H*
Date: 2018-05-09 18:49:38
Rating: 1
Comment: Disappointed in the way they resolve their own mistakes. Will not be using them or referring them to anyone.
Name: R*** G****
Date: 2018-02-20 23:36:24
Rating: 5
Comment: Bought a 2017 F2-50 XLT they had to pick it up in Southern California when we got it the truck didn’t have the remote start like it was supposed to the manager Chris made it right and took care of it they gave me a really good price for my trade-in also good job Susanville ford
Name: B*** M*******
Date: 2018-02-15 15:54:19
Rating: 5
Comment: Service personnel were professional and Susanville Ford preformed the service work in a timely matter.
Name: J****** M*******
Date: 2018-02-13 04:13:13
Rating: 5
Comment: Love the service and people at Susanville Ford, I dont take my Mariner anywhere else
Name: l***************** b******
Date: 2018-01-28 22:07:40
Rating: 5
Comment: Great service.
Name: R***** G******
Date: 2018-01-24 19:33:56
Rating: 5
Comment: Brian was outstanding
Name: J**** S******
Date: 2018-01-17 19:03:56
Rating: 5
Comment: Great quality vehicles from quality people.
Name: C****** G*****
Date: 2018-01-15 18:40:33
Rating: 5
Comment: They dont need to be a mega-dealer pressuring you to buy anything on the lot. Whatever makes the dealer happy to fill a quota wont be found at Susanville Ford. From the owners to the secretaries Ive never reached anyone that is having a bad day. The service advisor Loree Hays does not rush her schedule to Get em in and out of here then move on to the next feeling. You are made to feel like a friend so I recommend Susanville Ford for an excellent purchasing experience and future connections.
Name: R*** C*****
Date: 2018-01-11 16:45:01
Rating: 5
Comment: Love the dealership. Service department does a great job. The sales department works hard to get you in the vehicle you want at a price thats eight for you.
Name: D** J*
Date: 2017-12-22 17:35:32
Rating: 5
Comment: Excellent service my service representative is great. She is friendly and professional.
Name: m v
Date: 2017-12-21 13:24:22
Rating: 5
Comment: Service dept took care of my poor broken truck, I am confident in their quality and appreciate the personnel updates throughout the day (thanks Loree).
Name: R** G********
Date: 2017-12-10 20:55:48
Rating: 5
Comment: Great service and Great people!!! Purchased our new ford fusion there and was treated very well!!! Highly recommend!!!
Name: B**** K*****
Date: 2017-12-04 01:14:38
Rating: 1
Comment: Service dept. had called to tell me that the part to repair a seat latch had arrived. Brought the car in for service - eight hours later they said they had to access the problem and order the part. WHAT! You called me to tell me the part was in and eight hours to access?! Brought the car back the following month at 8am. I went back at 4pm and they had not even started the repair! They have lost my business.
Name: A*** H******
Date: 2017-12-02 15:41:39
Rating: 5
Comment: I can say that buying my new truck from Susanville Ford was a complete pleasure.I havent delt with the service department yet. If my front of house experience is an indication, they have a customer for life.
Name: D***
Date: 2017-11-29 04:31:55
Rating: 5
Comment: Check Engine light activated on my 2016 RAM EcoDiesel, Mon afternoon. I stopped by the Service Dept on Tue morning to see about an appt. The friendly service writer informed me he could have it looked at within the hour; I agreed. The shuttle driver then transported me and my clubs to the golf course. About 11:30, I was notified via phone my truck was ready and also asked if I needed a ride from GC to the dealership. I declined the offer since I had a friend heading that way. Upon arrival, a friendly lady gave me my key and a bag of popcorn with a potential prize in it - I didnt win; the only non-positive part of this entire experience. Five Star Service.. THANKS!!!
Name: B**** B****
Date: 2017-11-26 09:07:38
Rating: 3
Comment: Car services could be better
Name: C**** C*****
Date: 2017-11-16 09:06:29
Rating: 5
Comment: Great place if your in susanville
Name: T** P*****
Date: 2017-10-26 15:02:25
Rating: 5
Comment: Brian was our sales consultant. We never felt rushed or pressured. He answered all our questions and made the process smooth and easy. Very pleased with our service at Susanville Ford.
Name: c**** v*****
Date: 2017-10-19 22:03:47
Rating: 1
Comment: If you want to have the worse experience buying or later on trying to fix your car after buying from these people, be my guest. No respect for customers what so ever from the employees or the service department manager. “they are absolutely rude”...i’ll be taking my business somewhere else. I hope the owner can see this review and train his staff properly since this is the only dealership in town.
Name: W**** W*****
Date: 2017-10-06 00:44:36
Rating: 5
Comment: I was so impressed with the professionalism of the service staff for our first service on my daughters new Ford Escape. It was so refreshing!
Name: R*** C*****
Date: 2017-09-11 06:34:39
Rating: 5
Comment: This is a great place to buy a car. They are accommodating and strive to keep the customer happy.
Name: B**** T*******
Date: 2017-09-10 15:12:50
Rating: 1
Comment: If you like being screwed bring a carton of cigarettes and some lube.
Name: s**** t*****
Date: 2017-08-24 20:46:42
Rating: 5
Comment: Engin light on . Took it to ford for fix and smog. Great service . Very professional.
Name: H*** T********
Date: 2017-08-04 15:29:19
Rating: 2
Comment: Theyre very slow in here I had an 8 appointment its now 8:30 they havent even started working on my car yet
Name: B M******
Date: 2017-07-17 17:50:38
Rating: 5
Comment: Always a good place to do business.
Name: D**** M****
Date: 2017-06-29 20:00:48
Rating: 5
Comment: Excellent service. They went out of their way to make sure our car was in working order.
Name: S***** S*****
Date: 2017-06-11 23:21:38
Rating: 5
Comment: Very nice
Name: K*** C********
Date: 2017-06-09 20:17:09
Rating: 5
Comment: Great place to get a car or truck.
Name: S**** B*********
Date: 2017-06-03 21:15:36
Rating: 1
Comment: Their work is incomplete if done at all. Can not be trusted. But they have no problem charging you for the incomplete work.
Name: G*** Y****
Date: 2017-06-01 17:09:14
Rating: 5
Comment: They take good care of my truck with The Works
Name: S**** O*****
Date: 2017-03-01 16:26:47
Rating: 5
Comment: The staff at Susanville Ford was amazing. My salesman Kelly Quinn was amazing. I would recommend Susanville Ford to anyone looking for an amazing buying experience!!!
Name: C**** J*****
Date: 2017-02-20 16:28:58
Rating: 5
Comment: Prompt service. Lori went out of her way to make this a fast and pleasant experience.
Name: R****** R****
Date: 2017-02-16 17:28:19
Rating: 5
Comment: Met promptly. Offered coffee. Arrived at 0800 and was directed to the lounge??? That was a different story. The lounge was messy, no coffee old pop corn in an unclean machine. The service personnel were perfect and had my truck ready at 0900. They really need to present a little more pride in the sales area lounge where customers whether they are waiting on a vehicle or purchasing a NEW car.
Name: K** B******
Date: 2017-02-01 07:59:17
Rating: 5
Comment: Talk to Shane Barnes, he worked with me when others wouldnt, got me a great deal on a perfect car, I couldnt be happier. Shane is a good fella, very professional and respectful, youll like him.
Name: M*** N****
Date: 2017-01-25 17:17:05
Rating: 5
Comment: My experience at Susanville Ford was great! My salesman Shane was knowledgeable on the Super Duty and made the process easy. Having bought many vehicles before, I would say that this was the best experience Ive had in a long time!
Name: R**** J*******
Date: 2016-12-31 01:27:38
Rating: 4
Comment: In and out fairly quickly. Good service
Name: u********
Date: 2016-12-27 20:17:35
Rating: 4
Comment: Fast and friendly. Have gotten a good deal ever time. There is a reason we are repeat customers.
Name: J** B****
Date: 2016-12-19 16:56:02
Rating: 4
Comment: Truck is wonderful to drive. Everything works great. However the mpg is not good. On a 5,000 mile trip my average was 16.6 under just about all conditions possible except towing. I am expecting the towing mileage to be terrible.
Name: D**** F********
Date: 2016-12-06 21:38:48
Rating: 5
Comment: Susanville Motors was very helpful and a pleasure to do business with. Negotiations were straight forward and up front. I would recommend them to others.
Name: W* J******
Date: 2016-11-21 01:34:29
Rating: 4
Comment: Gives good service to our fleet vehicles and has an impressive selection of new and used vehicles for sale.
Name: D***** B*******
Date: 2016-11-18 17:18:45
Rating: 5
Comment: Friendly and fast service. This is my go to place whenever I need service on any of my vehicles!
Name: E***** R******
Date: 2016-11-12 20:36:44
Rating: 1
Comment: The service writer did not return any of my phone calls. She gave no indication of how long the repair would take. She even asked me if I would like to wait, the repair took 4 days. The 2cd time I spoke with her in person I very specifically and very firmly told her I expected a phone call by 2 pm for an update on my vehicle. This did not happen. I had to call the service manager myself. When I arrived to pick up my truck the bill was $400 more than the original estimate, I had not authorized this huge increase in my bill. Very unhappy
Name: D***** R******
Date: 2016-11-10 04:21:57
Rating: 1
Comment: Susanville Ford gets my review of Corning Ford because the Service Director from Corning manages this location as well.One star only due to the fact that 0 is not an option.Avoid Corning Ford and all affiliates at all costs! They are not equipped to operate as a Service Dealer. They will leave you truck outside in the rain with your air conditioning and transmission cooler lines uncovered. They will pile your engine parts inside of your cab and then wonder why your upset. Removal of your engine and leave it on a used tire. No problem here.Then when you ask for upper management they will refuse.They will find damage to your air conditioning and then reassemble it without making repairs. I guess they assume that most people will not know the difference. Ask the manager Bill Neaton, this is acceptable because your hood was shut wasnt it? These are among many of the standard operating procedures at this dealerLet everyone you know to avoid this dealership or should I say lack of dealership. I manage a Service Department and I can say that this is by far the worst Service Department I have ever seen.If you proceed to do business here after reading this you are asking for any problems that may arise from your visit.My offer still stands to assist them in removal of the Ford sign they do not deserve.
Name: Z** T****
Date: 2016-10-28 22:22:05
Rating: 1
Comment: I bought a 2012 ford focus from these guys. Did you know they have a failing transmission, failing power steering, the car will just shut off on you on the freeway and has a safety recall for some latch I cant remeber which one. Well they were able to pawn this POS car off on my 90ish old great grandma whom was buying it for us as a gift. Well now the car has been in the shop 3 times in 30 days for the transmission and they love the as is statement especially when they told me it had been in their shop 2 times within just a couple of months. Literally fixed it twice bought the car and sold it to us and broke down 3 more times all in a 12 month period. Never buying a ford again, afraid they will just be full of recalls and they will sell it to you anyway and you have to find out later or google all recalls on all their cars before you buy.
Name: J*** K****
Date: 2016-10-11 15:24:15
Rating: 5
Comment: Friendly and on top of customer service. 3 time customers
Name: C***** M****
Date: 2016-09-28 01:37:33
Rating: 4
Comment: The experience was wonderful our salesman was Shane and he went above and beyond the call of duty to get us into a vehicle. Thank you
Name: M*** J**
Date: 2016-08-27 21:39:27
Rating: 1
Comment: Went to the Ford dealership upon referral from a friend to see about a CA smog certification for a new out of state vehicle.I inquired about this service and yes they do smog check, however I wont be getting one done there.Attendant at the front door was more bothered that I had interrupted whatever the hell he was doing on his phone than cared about potential business. Also, when he failed utterly to respond directly to the customer it is seen as rude. His holier-than-thou attitude did not help much either.Not my fault you work weekends, your snap-chat or twitter account can wait, you are there to be professional. You represent Ford as a company.Not dealing with this place in Susanville, advising the people I know to take their business elsewhere.Dont like the post? Fix your employees.
Name: t********
Date: 2016-08-07 21:41:14
Rating: 1
Comment: Took my 2014 Jeep Rubicon unlimited with 19k miles on it, for a check engine light and a front drive line seal leaking. made an appointment for a Monday. was not looked at, service girl said didnt have time to look at the check engine light. Also was also told drive line would not be covered because of a lift kit? So I ask, the vehicles they sale brand new with a lift must not be under warranty, service girl could not answer that question. So I bought the parts on line form MO par and fixed it myself.. I will not every go back to the service department,, I have 3 newer jeeps and a 1 ton ram diesel, will look else where in Reno for new dealership.ThanksG. Tisdale
Name: C******** N******
Date: 2016-07-20 17:38:06
Rating: 5
Comment: Great buying experience, very little haggle - Super quick and love our new truck!
Name: J**** M****
Date: 2016-07-10 13:39:51
Rating: 5
Comment: Was very fast and easy. No hassling or nagging. All staff was extremely friendly and helpful. Thank you guys!!
Name: K****** L****
Date: 2016-07-08 18:34:29
Rating: 5
Comment: I had a very good experience purchasing my new Jeep. Sales man and financial personnel were very good and patient with all my questions.
Name: D*** M*******
Date: 2016-06-01 13:41:53
Rating: 1
Comment: Like any dealership 80 dollar upcharge on part and way to much for the labor. More disappointed in Chrylser has it was a safety issue with an airbag sensor. Jeep was 5000 miles out of warranty and they would not help with it at all knowing that many of these have failed in other vehicles.
© 2024 americanrentals.org