Wheelchair-accessible entrance
Yes
SVS Vision Optical Centers in Auburn Hills
Categories
Location on the map
Auburn Hills, Oakland County, Michigan, US
Accessibility
Wheelchair-accessible toilet
Yes
Amenities
Gender-neutral toilets
Yes
Toilets
Yes
Crowd
LGBTQ+ friendly
Yes
Transgender safe space
Yes
Planning
Appointments recommended
Yes
Phone: +1 248-243-3710
Site: https://www.svsvision.com/
Site: https://www.svsvision.com/
Opening hours
- Monday:9AM–6PM
- Tuesday:9AM–6PM
- Wednesday:9AM–6PM
- Thursday:9AM–8PM
- Friday:Closed
- Saturday:9AM–6PM
- Sunday:Closed
SVS Vision Optical Centers in other cities:
Comments (84)
Desiree was very helpful. Dr Fairless was nice, friendly and thorough. She made me feel comfortable.
Fantastic experience examed my eyes very carefully in details. Dr is very knowledgeable and kind.
I had the greatest time at SVS VISION!!!! They helped me so much!!! I was not rushed at all! Everyone took their time with me and made me feel so welcome!! I never wanted to leave!!! If you EVER need glasses come to SVS vision auburn hills!!! 😇😍🥰
The doctor was wonderful. I felt comfortable. She helped fix my Rx and now I feel like I can see a whole new world. The downfall is I wish they selection was a bit larger in frames. However I did find a pair that look so good on me. My insurance didnt cover as mush as I hoped, but again I havent been to the eye doctor in at least 7 years. I actually took my daughter there we should be picking her glasses up next week and I am taking my dad there as well.
The doctor & staff are extremely kind, friendly, professional, helpful & knowledgeable. I felt welcomed during my visit, and Dr. Grinnell was very thorough in his exam.I will be back & would suggest this SVS location to family, friends & co-workers.
I would give this business a rate if zero stars but unfortunately I had to give it a 1 star. But everyone needs to be aware that Debbie Burns the so called manager likes to roll her eyes at her patients. I called this morning and spoke to her regarding making an appt for an eye exam and to get new glasses. She told me that I wasn’t due for new lens yet because with my insurance it’s only every 2 years. But that if I came today there would be no charge for the eye exam. So after being awake all night for work; going to another appt this morning I have been awake all day as well. So I came to my 4pm appt only for her to tell me that I’m not due for the eye exam but that I could get new lens. Totally flipped her story and not only that she had the audacity to roll her eyes at my like a 2 year old child. It sounds like she needs some re-education on how to treat customers. My solid opinion—avoid this location at all costs. Go somewhere else.
Mellisa, the optician who helped me choose my glasses, was excellent! She took the extra time to make sure I was getting the best deal possible on my two pairs of glasses. Wasn’t sure the exam was as thorough, but since I’m not an optometrist, I’ll go with it.
This place has found a repeat customer in me. The staff is amazing. Great customers service skills. The girl Dr I had was very pleasant, professional and courteous! I really liked her. I wasnt pressured into purchasing anything I didnt want. It was straight down to the point. They work directly with the eye insurance I had, VSP, so I didnt have to worry about contacting my insurance for reimbursement.
There was only one person working when I first came in; another woman joined later. The woman was very polite and was trying to help four customers at once as well as field the phone. She handled it well, but it took her over a 1/2 hour to handle about 5 minutes with me.
Great place, clean. The staff is very friendly great selection of glasses.
The worst customer service ever. They double charged me for smth I wasn’t aware at all, then my glasses weren’t prescribed properly. Therefore I had to go over and over and check multiple times my eyes to figure what’s going on and why these office doctors were unable to put me on the right prescription, but no the problem was with the representatives and manager that wanted to sell 3d lenses to patients without letting them know, so I ended up having head ache, vomiting, nausea. When I asked them to refund me after the 5th time of going there, they treated me as an animal by saying we wont refund you 100% cus it’s part of the corporate policy. They did steal my money and I had to wait for the next year to start my new insurance so it would pay for my visit. Worst worst office I’ve ever experienced. Pls people be aware of these scammers. They just try to rip you off. I’ve been patient with vision works in Rochester for years but the only bad thing that they have is that they don’t sell brand frames and that’s why I decided to try this garbage office.
The staff at Auburn Hills provided great customer service and a worry free experience. Amanda was a wonderful optician to work with.
Absolutely great experience. It was my first time at an SVS Vision and I was thoroughly impressed. Walked in a little early and was taken to my exam right away. Fitted and given samples of different contacts to try. Then I got to pick out frames for my glasses and the women were VERY helpful and encouraging. It was a great experience and I will be going back.
Super quick service, and everyone from the doctors to the specialists up front are incredibly friendly and helpful. Didn’t feel pressured at all to buy a pair of glasses while I was there and gave me a number of purchase options.
First, the front desk ladies went above and beyond to help me figure out my insurance, which was so amazing because it obviously saved me money. They helped my pick my frames as well. Second, the Dr. herself was very nice and took her time to make sure I was getting exactly what I needed.I was very pleased with my appointment!
The ladies working here are awesome. Taylor was very friendly and happily helped me choose my frames. I did not have my eye exam done here, but my boyfriend did and he said it was the best eye exam he has ever had. I would highly recommend this place!
Super happy with the service i received. The doctor was super friendly and efficient. Then Todd was super helpful in helping me find some nice frames and with choosing a good type of lense to help go good with my lifestyle. Overall amazing service would definitely recommend going here.
I had a great experience interacting with SVS staff. They were professional but yet friendly and relatable. I would definitely recommend this location to someone who is seeking an exam and Eyewear.
I love this place. They are so proactive and friendly. The doctor is knowledgeable, the staff are bubbly and fast. Im not going everywhere else. I appreciate the fantastic customer service they provide!!! Called today to get replacement glasses and they literally did everything.
Every experience in dealing with this bunch has been nothing short of pleasurable. From booking appointments to a nice blonde woman whose name I dont recall helping me but narrow down which frames I wanted.I dealt with Dr. Heather Fairless and she was wonderful. Very genuine, straight froward, and very caring. She referred me to a very good specialist before my second eye exam.I feel like Im doing them a disservice by not remembering their names, but Ill surely be going to this location for any issues that pop up.
Ashleigh was amazing and took care of me. She made certain to offer me the best deal and pick out my glasses. It was originally expected that it would take at least a couple of weeks for my glasses to come in. They came in exactly a week after my appointment.
Decent place. I replaced my glasses at this facility using old frame. When I left my frame, I was told I dont have to pay anything when I pick my glasses. However I was surprised when I was asked to pay $25 while picking my glasses. I was given several reasons why I have to pay, but they took no responsibility. Next time double check if you owe anything ..
Everyone that works at SVS Vision is very kind and caring and patient
I absolutely adore SVS!! This was my first time fitting for contacts and everything went super smooth. They even gave me a case for my old frames. They were patient and polite. Kudos to them!!
Worst company ever!! Doesn’t even let their employees have time off to take care of their child who had Influenza, an ear infection, and pneumonia. Who does that? A place that has no consideration for family. Fired an amazing person that work her butt off everyday. Made her choose between work and family. Honestly, who does that? Don’t go to any of there locations.
I called twice for an appointment to be seen for a new prescription lenses prescription from my ophthalmologist. It says you can make an appointment on line, but when I tried twice, it says “no on line appointments are available”. I left voicemail messages on both 8/13/20 and 8/15/20, and still no return call. My business is going elsewhere.
Love this SVS. They are always friendly, helpful and fast. Took both of my kids there yesterday on and out and happy with the service and choices in glasses!
Insurance helps with cost of good glasses. Exam and new glasses during covid19, very clean with shields and spacing used. Disinfecting as you go through exam and ordering. Pricing is high so insurance is needed.
I had a great experience and SVS. I was able to get in and out without a problem; the people there were awesome and helped me pick out glasses that would work for me and price everything so I got the best deal. Great place!
Beautiful new office! Attentive and professional staff, endless options of the latest eyewear! Doctor was very knowledgeable and precise. A wonderful experience from start to finish.
Super friendly staff! I never needed glasses in the past but they found my prescription and helped me pick out my first set of glasses.
Everyone was very nice and professional.
The Ophthalmologist, was very kind, and pleasant. However the staff was rude especially young lady who place my order. This was in 2019, Hopefully this year will be and different when I return.
The staff her was very kind and the doctor is wonderful! They were timely and got me into my appointment and out the door quickly which I appreciated!
I havent had a pair of glasses in 4 years, Mr. Todd, found the perfect pair of glasses that fit my needs. 5 stars for Mr. Todd, very helpful, and polite.
Just left SVS Vision on N Squirrel Rd and Todd fixed my frames in a matter of minutes, I highly recommend this location, customer service and appreciation is 5 star.
First time visit. Very good experience. Staff was friendly and listened to all my concerns about my vision. Glasses arrived in a timely manner.
They Were Very Sensitive To My Husband And Especially My Disability. The Doctor Made Me Feel Safe And At Ease I Would Recommend This Place To Everyone I Know.
Wonderful doctor! Wonderful, helpful staff. They take their time with you and make you feel welcome there.
Just called up to speak someone about my glasses the manger there answered and was completely rude cut me off mid conversation and then hung up in my face . I will not be returning
Krystin Nichols the manager was great she worked with me in getting me another pair of safety glasses when the company I worked for wouldnt 5 Stars thank you!!!
Very nice doctor who takes time to explain things. Kind staff who helps you pick out the perfect frames.
The staff at this location is exceptional! The only problem is that they have quite a long wait for eye appointments so book in advance!
Very warm and friendly staff. Very professional. Excellent customer service. The doctor is great! Highly recommend!
They got me in the same day that I requested an appointment. Staff was very friendly and competent. They listen well.
The Dr is awesome. The rest of the staff, not so much.
My first visit to SVS and Ill be back! Even though I had an issue with my new glasses, their entire team worked to rectify it.
I had a good experience getting an eye exam and ordering new glasses. Recommended.
Wonderful staff friendly and very helpful from eye exam to finding the right frame for your face.
I have been using SVS Vision for over 15 years and am completely satisfied with their services with each visit.
I had a great experience at SVS! Ashleigh was very kind and extremely knowledgeable.
Staff was very courteous, arrived early and was taken early for appointment. They exceeded the promised date for delivery.
Went from free to over $500 with additional charges, be careful
Whole staff was friendly.
Taylor and Ashley were wonderful. So helpful and knowledgeable. Great experience. Thank you.
Great quick service Good price on new glasses
Excellent. All staff and the Doctor were great
The nurse was awesome and all the people were very friendly
1st time at This location, fantastic experience so far friendly staff and competent.
Todd is the best and just fixed my broken glasses for me!
Friendly, knowledgeable,and professionally organized.
Doctor was nice and knowledgeable, also personable
Everyone we encountered here was super helpful and knowledgeable.
Very helpful and friendly even with their system being down.
Friendly store employees and excellent doctor
Everyone here here was very nice and professional!
Love this location, so friendly and helpful.
Jennifer was so great!
Very Bad Customer Service
Very freindy and helpful.
Love the
Great staff... 😊
Highly recommended.
Nice staff
Total reviews rating 4.7
84 Reviews for SVS Vision Optical Centers 2023:
Review №1
2022-05-12Amanda seriously was so much fun to work with! I was lucky to stop by & she ended up assisting me! Not only did she find me exactly what I was looking for, she really found it for me rather than it being available on the shelf! I have had glasses my entire life & never been offered to have sunglasses switched to real glasses. She found the most perfect pair for me & made my needs work with the inventory, not the other way around! I’m thankful I stopped by! She’s super bubbly & friendly, so whenever you need some new specks I would stop in and see her!Overall, the entire staff was very welcoming & very friendly. Felt almost like a fun shopping trip with the gals! (Except they shop for you) lol!Thank you all ladies!! 12/10:)
Review №2
2022-06-17Dr. Leenu Jacob was so great at listening to my concerns, and really explaining everything about my astigmatism, I got more information from her than I’ve gotten from any other optometrist in my 10+ years of using glasses. Receptionists were so nice and helpful! They helped me get the best price for what I needed. And were very patient with me. Thank you!
Review №3
2022-06-30SVS vision located on squirrel road, THE STAFF & Doctor there is AWESOME!!! I had my yearly eye exam for diabetics picked out my classes and 2-3 days later my classes were ready. If anyone is in need of a Excellent, warm, and caring place SVS is the place. Thank You Staff & Doctor for YOUR Kind and Professional Services
Review №4
2022-08-22My entire experience from start to finish was amazing. Amanda went above and beyond to help me pick out the right glasses and truly made my experience fun! The staff here is absolutely amazing and I will continue coming back!
Review №5
2022-07-14Very friendly staff and funny, clean and the doc was awesome and knowledgeable and she talked her way threw everything she was about to do which I like because I hate surprises. When I went to pick out my glasses one of the ladies helped me because I was standing there for a while and basically I was stuck she came right over and picked out the right pair just by what I told her I was looking for I would recommend to anyone
Review №6
2022-04-21Receptionist was rude and condescending. Really should not be in a job where she is dealing with the public. I almost left and cancelled my appointment because of her. Another staff member had to intervene. The rest of the staff was great and I liked the doctor so much I got his card.
Review №7
2022-07-21Eye Dr. appts are a mundane necessity and business as usual is generally boring but my SVS crew, Dr., receptionist, sales, etc...all make my experience personal. The human touch is very real & heartfelt. Thats what I get from my SVS crew. Love my eye Dr. appts!
Review №8
2022-07-10Wonderful staff and very helpful. Made appointment online and got in and out. I would recommend SVS Vision to everyone. You wont regret the visit.
Review №9
2021-11-20Dr Jacobs was very thorough in her exam... she covered all my health issues and answered all my questions. The manager Debbie and her assistant Amanda were the absolute best. I had a good insurance benefit and they were amazing in all their suggestions. They very kindly spent time helping me pick out frames and lenses... listening to me about things I didnt like... making suggestions on new products. I would highly recommend this office... Debbie and I enjoyed our eyerolling together.
Review №10
2022-03-30Got glasses from here recently, loved this place! Staff was super friendly and knowledgeable, had a lot of fun with all the girls! Definitely coming back :)