Swickard Buick GMC of Thousand Oaks

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Name: S*** K***
Date: 2024-06-19 23:35:24
Rating: 5
Comment: I had a great experience with [Alison ]. She was super friendly and really knew her stuff. She listened to what I wanted and helped me find the perfect car without any pressure. The whole process was smooth and easy thanks to her. I love my new car and would definitely recommend Alison and ISAAC KIMBROUGH sales manager to anyone looking to buy a car. Thanks again!

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Name: L****** G****
Date: 2024-06-18 19:48:22
Rating: 5
Comment: The service representative was very friendly and I was in and out in less than an hour.

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Name: S*** P*****
Date: 2024-06-16 22:43:38
Rating: 5
Comment: Easy online scheduling and friendly and honest advisor, Arthur made things a breeze for servicing.

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Name: R******** M*****
Date: 2024-06-05 15:35:37
Rating: 5
Comment: Excellent service from start to finish. Their use of technology also made for a seamless process.

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Name: M******* B*****
Date: 2024-06-03 22:12:26
Rating: 5
Comment: Came here to turn in my lease that was ending and it was a very smooth process. Very recommended

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Name: L***** P******
Date: 2024-06-01 00:52:53
Rating: 5
Comment: Mia sold me my 2024 Cadillac lyriq. She was very knowledgeable in all of the different features my Lyriq has. highly recommend Mia to anyone looking for a new car 🚘!

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Name: R** O
Date: 2024-05-31 17:07:17
Rating: 1
Comment: Please watch out from this GMC dealer and if you can take your car to service somewhere else please Do!!!! Carmon the service manager and Arthur the service advisor both of them has a big attitude and they dont know how to treat people. My car been in service for over 5 months and they give us hard time really???? My brand new car in your shop you dont know how to fix the problem for the first month we havent got any loners from you. Then we had to fight with you in order to get one. And you keep on given us hard time while my car is seating there without knowing if its working or not!!! Carmon the manager made this all mess I kept asking for the general manager from the first day and she ignored us. Like shes the only one that can help. Or next complaint its to the attorney general. You did nothing for us for the past few months my car still there when I stopped by to pick up my car you walked away from me and u got in ur car and laughed at me very unprofessional and very disrespectful has manager so you keep laughed has much has you want. I hope someone above you can see the review and see who you really are!!!

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Name: E*** L****
Date: 2024-05-31 01:56:24
Rating: 5
Comment: We had a great experience buying our car with GMC of Thousand Oaks. Mia was very helpful, friendly, and didn’t pressure us throughout the entire process. We felt like we were in great hands with her and would recommend anyone go here and work with Mia to buy their next car.

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Name: A****** P******
Date: 2024-05-30 18:21:32
Rating: 5
Comment: My service advisor at Swickard Buick Julio did a fantastic job getting me in and out. Julio was very professional and knowledgeable about what I needed. He even took the time to go back to the repair center and talk to the technician to make sure they understood what I needed. I will surely continue to get my vehicle serviced at Swickard Buick. Thanks Julio for a great experience!Best,Anthony

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Name: M**** L*********
Date: 2024-05-26 05:25:20
Rating: 5
Comment: Just got a new GMC Denali 1500. Shout out to Mia in sales, she was very helpful and made the whole process quick and easy.

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Name: T** L******
Date: 2024-05-15 16:15:24
Rating: 5
Comment: Great experience at this dealership. Easy no pressure and great people to work with. A special shoutout to Ed, Ulisis and Dwayne for making this and easy and stress-free experience.

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Name: E*** F*******
Date: 2024-05-14 04:02:51
Rating: 5
Comment: I had an excellent experience here buying my first car! The sales team was honest, helpful, kind, and informative. They also made my trade-in process incredibly easy and streamlined. I would certainly recommend Swickard to any of my friends! Ed Oak, Justin Simas, Isaac Kimbrough, and Alex Ramirez in particular were above and beyond fantastic! Thank you so much to the whole team!

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Name: K** E********
Date: 2024-05-11 22:49:29
Rating: 5
Comment: Very happy with the experience and quality of work I have received from GMC of Thousand Oaks. It has been a pleasure to have Dante as my service writer.

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Name: T***** P*******
Date: 2024-04-29 17:13:12
Rating: 5
Comment: My designated advisor Arthur is awesome I had a great experience at your service station today

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Name: I**************
Date: 2024-04-24 18:28:10
Rating: 5
Comment: It was a super laidback experience. We got an incredible deal. No pressure or negative energy. Percy is the go to man. The best car buying experience I’ve ever had.

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Name: M****** O*****
Date: 2024-04-22 15:02:12
Rating: 5
Comment: Very satisfied with all aspects of service. Arthur, service advisor kept me well informed during the time the car was at the dealership.

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Name: R*** W*****
Date: 2024-04-22 14:31:49
Rating: 5
Comment: Easy check-in. Professional service.

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Name: B******* A*****
Date: 2024-04-20 18:59:22
Rating: 5
Comment: They have such great customer service always going above and beyond. Very responsive & provided progress updates frequently throughout the service. Megan is wonderful!!

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Name: C**** E*****
Date: 2024-04-13 02:18:39
Rating: 5
Comment: Just got my GMC Canyon and had a really positive experience! Mia was my sales associate and was incredibly helpful. I would highly recommend Swickard Buick GMC of TO and Mia to help find your next car. Alex and Justin were also fantastic.

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Name: S*** B****
Date: 2024-03-26 19:19:29
Rating: 5
Comment: Very friendly staff, really work hard to make a deal any customer would be satisfied with. Great facilities, amenities while waiting.

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Name: S***** q****** s******
Date: 2024-03-23 17:52:03
Rating: 5
Comment: Done on time. They ordered me an Uber to take me home! Very nice people

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Name: J**** M*******
Date: 2024-03-22 17:41:23
Rating: 5
Comment: Carmen, Arthur and the entire staff are great to work with.

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Name: L******* S****
Date: 2024-03-21 19:52:18
Rating: 5
Comment: Amazing customer service! I take all of my cars and company cars to this location. Arthur, one of their service advisers is incredible and always goes above and beyond to provide the best service possible.I highly recommend this place for anything GMC related!

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Name: S**** C**** B****
Date: 2024-03-20 19:58:30
Rating: 5
Comment: Love the service and staff! I needed a new transmission on my Buick and the whole experience from the beginning till the end was amazing and painless. Daniel took care of my car and made sure that all is perfect before I picked it up. Daniel dealt with the extended warranty I had through a third party, worked with the adjuster and my transmission was changed as soon as possible. The whole Swickard Buick team is very professional and their service is outstanding. Highly recommended this dealership.

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Name: L**** A****
Date: 2024-03-18 22:24:32
Rating: 5
Comment: Easily the best experience from beginning to end. Thank you Jordan, Isaac and Justin. We could not have asked for more and appreciated the transparency and assistance as we asked questions and were given clear solutions. And on top of all that a great truck!

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Name: S**** C***** J*
Date: 2024-03-16 17:21:30
Rating: 5
Comment: Excellent service. Daniel from Swickard Auto Group was amazing

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Name: D**** W*******
Date: 2024-03-06 21:00:52
Rating: 5
Comment: Recently purchased a 2024 Buick Envista from this dealership. From the moment we walked into the showroom, we felt welcomed. Our salesman, Jordan Owen, was professional, knowledgeable, kind, courteous, friendly. He had a very positive attitude. The whole experience was very pleasant, and we would highly recommend this dealership. Go see Jordan!

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Name: R****** W***
Date: 2024-03-01 15:12:25
Rating: 1
Comment: Carlos in sales is very rude and has an attitude when trying to work out a price on the truck I wanted

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Name: C*** S****
Date: 2024-03-01 13:44:36
Rating: 2
Comment: Terrible customer service and care. It starts from making an appointment

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Name: E****
Date: 2024-02-23 03:12:26
Rating: 1
Comment: Every time I’ve gotten my car serviced they’ve returned it in worse condition (scratches, etc)

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Name: N******* H*****
Date: 2024-02-22 23:22:19
Rating: 5
Comment: Daniel Barajas, our service technician was great. He explained everything and was able to have my car back to me by the end of the day. Great customer service.

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Name: K**** W*******
Date: 2024-02-21 20:53:21
Rating: 5
Comment: Enjoyed working with Ramy Henderson who was professional in selling me the 23 Cadillac XT5.... Thank you...Karen Williams

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Name: D** M*****
Date: 2024-02-16 14:26:20
Rating: 5
Comment: The entire transaction was fantastic.. Lauren our sales rep did a spectacular job. All staff we had interacted with were friendly, accommodating and created a very comfortable environment. Id feel good about referring people their way.

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Name: e****** c******
Date: 2024-02-15 13:44:24
Rating: 5
Comment: Max, Issac, and Justin were all amazing at Swickard Buick GMC of Thousand Oaks. They answered all my questions, work with me on my needs, and helped me find the right vehicle. They made the process smooth and easy. I would definitely buy from Swickard Buick GMC of Thousand Oaks again. I will also be recommending my friends and family to shop there.

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Name: L**** J*******
Date: 2024-02-12 19:54:40
Rating: 5
Comment: Had such a lovely experience leasing a car here; worked with Percy and Justin in particular, both of whom made everything so easy

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Name: D*** K*******
Date: 2024-02-12 15:21:33
Rating: 5
Comment: Arthur and crew at your service dept. were very professional and helpful

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Name: T*** L*****
Date: 2024-02-02 20:17:41
Rating: 5
Comment: Mehgan was extremally helpful. She made an auto repair comfortable with no stress.Thank you Mehgan!!!

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Name: T** W*** F*****
Date: 2024-01-29 19:57:40
Rating: 5
Comment: What an amazing experience I had at your dealership. This is why I drive 100 miles each way to have my 2022 GMC Yukon AT4 serviced at your dealership. Megan the Service Advisor did such a fantastic job by keeping me informed of the hidden issues I had on my vehicle as well as reminding me of my warranty coverages, she provided me with timely updates on my vehicle, and contacted the rental car company for me. It definitely felt like a premium white glove service throughout. To top it off, my vehicle was washed and detailed upon my arrival to pick it up...

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Name: Z*** W***
Date: 2024-01-29 17:47:36
Rating: 5
Comment: I dropped of my Chevy Tahoe for service at Swickard GMC and ran across a issue, I was sent to the service manager Carmen who went above and beyond to get my vehicle repaired. Carmen made sure to keep me in the loop by calling me and letting me know the progress in getting my vehicle repaired. Carmen is the absolute best and i cant recommend her enough. If you need your car service reach out to Carmen the service manager she is a gem. Thank you Carmen you are the real mvp

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Name: R**** R****
Date: 2024-01-19 14:52:10
Rating: 5
Comment: They were amazing, it was like spending an afternoon with friends. Very knowledgeable and extremely helpful. I plan to purchase more vehicles from them in the future

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Name: A***** J****
Date: 2023-12-23 03:09:19
Rating: 5
Comment: Great salesperson there at Swickard Cadillac - Frank Tepesano!!Great experience there with all the staff.

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Name: P****** W***
Date: 2023-12-22 19:26:49
Rating: 4
Comment: Everything went well except that because the 3rd party verification site could not be accessed even after many tries, I was denied a $500 my military discount. I would have that my Retired ID card would have sufficed for verification of my retired status. The dealer could have may is right as a good will gesture.

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Name: M****** B*****
Date: 2023-12-21 20:44:08
Rating: 5
Comment: Great service, quick, organized and painless

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Name: L***** R******
Date: 2023-12-18 21:44:53
Rating: 5
Comment: Issac was so nice and friendly andPatient everyone there was very niceI definitely recommend to family and friends..I’m going to be a loyal customer.

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Name: J*** N******
Date: 2023-12-06 20:56:05
Rating: 5
Comment: My experience with Swickard GMC was absolutely amazing! This is definitely my dealership go to now. The atmosphere in the service department was very warm and inviting, giving me the feeling that I was being well taken care of. I would like to thank Arthur Reyes for taking care of my truck. He is great, honest, professional person, and it was a pleasure to have him as my service guy. Thanks again Swickard and crew for all your hard work, for getting me on the road again.

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Name: J*** K***
Date: 2023-12-06 15:22:24
Rating: 5
Comment: Arthur, my service consultant is great

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Name: S** k**
Date: 2023-12-05 22:24:16
Rating: 1
Comment: I will not do business with them. I have purchased vehicle at other Swickard Auto locations but this one in Simi is just the wrost.

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Name: N**** C******
Date: 2023-12-03 20:41:04
Rating: 5
Comment: Friendly, knowledgeable, helpful.

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Name: J*** M*****
Date: 2023-12-01 14:00:24
Rating: 4
Comment: The entire staff there did a great job. Megan especially. Its obvious that you are short staffed. Thats prob the only thing I see that made my experience not a 10.

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Name: J** D******
Date: 2023-11-14 20:52:53
Rating: 1
Comment: Service Center has crummy customer service. Will only fix your Buick under certain conditions, even that is anyones guess. I recommend you avoid this place.

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Name: S*** G****
Date: 2023-11-02 13:47:14
Rating: 5
Comment: I stopped by the other day to get my car key fob fixed and had a better experience than I expected thanks to Eric from the parts department. He was super friendly, professional and helpful. Eric analyzed the problem and fixed the key by going above and beyond to find a replacement one that had been damaged. He also gave me a fair price for the repair, which he easily could have jacked up like some other places might do. I will definitely return to this dealer for future car needs. And Eric is a big reason why.

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Name: M***** M*******
Date: 2023-10-03 13:05:26
Rating: 5
Comment: Thanks for all your compression and listen that needs in the customers. Was a process and your employees have a lot patience to serve.

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Name: J*** A*****
Date: 2023-10-02 12:37:51
Rating: 5
Comment: Crystal was awesome !! Love the new truck

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Name: S**** H***
Date: 2023-10-02 02:27:40
Rating: 5
Comment: Overall was great service and Megan was very professional. Little miscommunication at one point, but nothing major that would keep me from going back.

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Name: m*** m******
Date: 2023-09-26 01:45:27
Rating: 5
Comment: Isaac was amazing. Great honest, open communication. He did what he said he would do and made our car buying experience easy.

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Name: L***** N***********
Date: 2023-09-22 18:46:34
Rating: 5
Comment: Very friendly and helpful to customers, the job is done. Right on time, you will be reminded of other suggestions and repairs. I like their service, and I will return next week for the rest of the services that my car requires. Most of all, the Advisor, Carmen Perdomo, is on top of all the recommended services, making driving my vehicle safe.

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Name: B**** P******
Date: 2023-09-11 17:37:07
Rating: 5
Comment: My experience was really good. When I was dropped my truck off I inquired about the parking sensors that were not available when I purchased my truck due to a chip shortage and they ordered them for me and already got them and my truck is there now getting them I installed. I couldn’t be happier with your dealership. Thank you!

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Name: K******* A****
Date: 2023-09-07 10:10:54
Rating: 5
Comment: Percy and Alex were great! They helped us feel comfortable and discussed our options with us to make sure we made the best purchase for us. They didnt rush us or shoo us away. We didnt feel bullied or belittled, as is common among dealerships. We felt valued as customers and were happy to spend our money here getting a new car from these guys. Suma? in finance was also great even though we kept everyone late with our purchase, they all seemed glad to help us. That means a lot.

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Name: e* p****
Date: 2023-08-27 18:48:19
Rating: 5
Comment: Everyone we worked with did a great job and would recommend this dealership to friends and family.

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Name: R**** D***
Date: 2023-08-18 18:34:46
Rating: 1
Comment: I had a scheduled appointment at 2:30pm Wednesday 8/16/23 for an oil change and tire rotation. Upon arrival I checked in with Ed. I was told I should get a tune up because I have 260K+ miles on this vehicle, and the cost would be around $550. I asked him to check my records because I’ve been regularly servicing this truck at your dealership, since I purchased said truck from you, for over 10 years. Upon checking, he noticed that I had, in fact, just recently had a tune up. After I checked in and waited in the lounge, Ed approached me and said there were a few very minor oil leaks. He showed me some pictures and I asked him for a quote. He said it would take a few days to do this work. When he returned, the quote was for over $2,100 - $300 parts and $1,800 labor. I explained to him that I didnt have any oil leaks on my garage floor, and I couldnt do this service now, and told him I would get back with him. The next day I went to my corporate mechanic, who has serviced my work trucks for the past 20 years. I asked him to give me a quote for fixing these small leaks, replacing gaskets, etc. They put the truck up on the rack and his two mechanics tried to find these leaks. After 30 minutes of trying to find these small leaks, the owner said there are NO leaks! Nothing.Your service department, trying to sell me a tune up that I did not need, then trying to rip me off over 2k for leaks that did not exist, makes me not just disappointed with GMC, but thinking about lodging formal complaints. I’ve purchased three personal trucks from you since 2007, and have serviced them all exclusively there, with you. I’ve now completely lost faith in your service department. At best, they are inept. But worse, they’re possibly trying to boost revenue by intentionally identifying phantom problems.You’ve lost me as a service customer and I’ll never buy another vehicle from your dealership. I won’t hesitate to share my experience with others.

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Name: T*** B******
Date: 2023-07-06 17:25:11
Rating: 5
Comment: My Service Technician was polite, knowledgeable, and had time to talk with me. My Sierra 1500 with 3.0 Duramax diesel went in for an oil change, filter change, and 15,000 mile check. The dealership had the special filter and oil in stock. I only waited for about 1 hour, and used my GMC Rewards Points to pay! When they rotated my tires, they reprogrammed the tire positions in my TPM system to show the correct tire locations. My old dealership never did that. Consequently, the front tires showed up on the rear and rear showed on the front. Im very satisfied with the Swickard dealership! Theyre on their A game!

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Name: t**** d***
Date: 2023-06-30 14:12:00
Rating: 1
Comment: Do not go there, unprofessional made me come all the way from OC in an Uber and try to Manipulate me . Shame on you

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Name: S*** A****
Date: 2023-06-29 00:32:12
Rating: 5
Comment: The lady ( manager at service department I believe her name was Carmen ) did help me alot. Made everything goes so smooth and easy.

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Name: J**** A******
Date: 2023-06-14 13:31:03
Rating: 5
Comment: Edin Lopez was our rep and he went over and beyond for us. He always returned our calls. We appreciate his help!

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Name: R****** a** P**** Z****
Date: 2023-06-07 17:50:23
Rating: 5
Comment: Excellent experience. Courteous phone receptionist and my Service Advisor, Jack Holloway was professional, friendly, and efficient. He will keep me coming back!

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Name: K******
Date: 2023-05-29 16:10:14
Rating: 5
Comment: Carmen & her team took excellent care of me & my Silverado!

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Name: B**** O*****
Date: 2023-05-21 14:27:33
Rating: 5
Comment: Great service as always. Car was in and out quickly, Thank you

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Name: S**** C*******
Date: 2023-05-15 15:39:57
Rating: 5
Comment: Answering service to set appointment is not what I expected. Once arriving interaction was great.

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Name: D***** S******
Date: 2023-04-12 14:57:45
Rating: 5
Comment: Thank you Jack and the kind man that fixed my car 🙏

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Name: B******** I**
Date: 2023-02-28 15:35:26
Rating: 1
Comment: I rarely write bad reviews but since this is the third time I am experiencing unacceptable customer service and a complete failure to manage I feel obligated. I purchased a brand new GMC Sierra last year that was missing parts. It took 3 months and hours of my life to finally get the parts after dealing with multiple managers and the GM.Now I am dealing with a similar issue. I ordered a Thule luggage compartment for my wife’s Yukon months ago. We paid for it and when we go to pick it up the parts department says we already did, which is obviously not the case. I have called for over a month to remedy the issue and get a refund since ordering a new one is apparently too difficult a task for this dealership. I spoke with several managers who never call me back. I emailed the General Manager, Chance Corbitt, who didn’t even bother to respond to me. Pretty much shows why the dealership is such a disaster.

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Name: P** C*******
Date: 2023-02-27 18:19:01
Rating: 5
Comment: Sales Manager Jonathan was awesome. Informative, patient, knowledgeable and easy to work with. 2 thumbs up.

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Name: G*** B*******
Date: 2023-02-23 16:38:56
Rating: 1
Comment: Every time we bring it in for oil change we have told them about the sim card and navigation not working. Every time we leave the problem persists. We are spending a lot of money per month on brand new vehicle, so we feel we should have a new vehicle with no issues.

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Name: r**** a***
Date: 2023-02-14 04:30:32
Rating: 5
Comment: Great experience with Silver Star Buick GMC. Salesperson Jeff Rubell who was helping and the sales manager was super knowledgeable and friendly! They were honest and took their time to give us the best deal possible. Was so great to have such a passionate desk worker.

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Name: F**** L****
Date: 2023-02-01 16:19:09
Rating: 5
Comment: To walk into a dealership and be helped by guy like Frank with his knowledge not only of sales but of A product such as Cadillac is such A awesome feeling this guy is a great asset to your team along with the others at your dealershipgreat team

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Name: A******** M*******
Date: 2023-01-30 18:29:28
Rating: 5
Comment: I had my car service with you before, but switched to another dealership, because it was a few miles away. I much prefer your service. Jorge Canul the service rep. and the mechanical who worked on my car Top-Notch. The mechanic found an issue that I should take care, which I will with Silver Star Buick GMC. The stated time to work on my vehicle was spot-on. Even my car was washed. The attention to detail by your mechanic really help me realize that your dealership really care for my Canyon Truck. That I really appreciate that and to tip the scale I really appreciate receiving coupons for my vehicle, the dealership close to my home doesnt do that. Pretty soon I need to get new brakes and I will take to Silver Star Buick GMC. Thank you for a job well done!

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Name: D***** G****
Date: 2023-01-27 23:17:27
Rating: 1
Comment: I came in with an electrical problem on my Cadillac, and five days later the power went out again. Same problem. It was not fixed properly. I will be going somewhere else for the repair.Very disappointing.

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Name: R** B
Date: 2023-01-16 15:05:51
Rating: 5
Comment: Efficient, as promised. Would have liked the vehicle washed

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Name: G**** A
Date: 2023-01-09 20:12:20
Rating: 5
Comment: The sales associate was very knowledgeable and friendly and was able to answer all my questions, as well as provide me with helpful advice and tips on how to maintain and care for my new car. The finance department was also easy to work with, and offered several great financing options that allowed me to get the best deal possible. The entire process was hassle-free and I am very satisfied with my Cadillac purchase. The manager was also very helpful came out and greeted me and made sure I got the best deal possible and save me time from having to go and shop around

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Name: R****** K****
Date: 2023-01-02 16:27:18
Rating: 5
Comment: Jack made the experience absolutely superb. Communication was consistent and transparent, and his dedication to drawing upon all available resources to find a solution to the problem is inspi

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Name: J*** S*****
Date: 2022-12-25 16:18:50
Rating: 5
Comment: Nice peopleEasy to work withFast transaction

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Name: M**** B**
Date: 2022-12-12 20:37:59
Rating: 5
Comment: Everything was good, no complaints. Professional, got my car done in a timely manner.

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Name: T****** L******
Date: 2022-11-19 01:19:55
Rating: 5
Comment: As always they are first class in service. They give you what you ask for and do not try to sell what is not needed. Very professional.

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Name: d**** s******
Date: 2022-11-18 14:27:01
Rating: 5
Comment: Jorge is a fantastic service representative. The best in the business!

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Name: C***** G******
Date: 2022-10-28 17:11:02
Rating: 5
Comment: Jorge Canul is an excellent service advisor. He handled my GMC service concerns expediently and resolved my concerns with high satisfaction.

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Name: M*** K******
Date: 2022-10-24 23:12:25
Rating: 5
Comment: Daniel Barajas is the best! He has helped me on several occasions lately and so I came to him when I needed service on my 2010 Corvette. As always, Daniel took excellent care of me, going so far as to communicate with me on his day off to let me know my car was ready. I will certainly return to Silver Star for any GM service in the future.

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Name: A****** M*****
Date: 2022-09-14 16:12:25
Rating: 4
Comment: Great, fast, would be nice if they washed the car.

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Name: D***** H***
Date: 2022-09-12 17:11:00
Rating: 5
Comment: My experience started a few days before, I arrived to Silver Star Cadillac.My 2022 Cadillac Escalade was totaled one month after purchase, I just received the notice, the Friday before Labor Day, I could purchase another vehicle.Silver Star Cadillac, had me in a 2023 Cadillac Escalade, on September 9, 2022, two days after my phone call.I tried other dealerships but they did not have the vehicle after I arrived to their location or someone else had placed a down payment on the vehicle, I was told they had available.I started searching again September 7, 2022 and my Wife and I, found the vehicle we where looking for, at Silver Star Cadillac.I sent a few online messages and then ended up on the phone with Lila. Lila answer all my question, sent me information on the vehicle and my Wife an I was very happy, to find someone that could provide the same information, we where looking at on the website.I drove over 2 1/2 hours to the dealership and I was very pleased when I drove on the property. The dealership looked very nice and well kept, I was treated with respected soon as I walked in the door and I did not let them know, I was on the lot. (I have talked to and visited many dealerships since July 2022, I never got treated, this nice.)Lila is very knowledgeable about the vehicles, updated on the chip situations, and very helpful, to make the purchase process go smoothly. (I drove a renter vehicle to the dealership, I did not know if I could drop off the vehicle at this location rental office.Lila checked with the local rental company, while I was in the finance office and everything was arranged for me to drop off the vehicle. Dropping off the rental was just as important as buying the new vehicle to me.Lila, is a very outstanding Salesperson!Justin in finance, what can I say. I have never enjoyed spending a large amount of money before.I had a chip on my shoulders, from the way I was treated at other dealerships and my guard was up.Justin explained everything, line by line, Justin even gave me the biggest education classes on, purchasing a vehicle, when to try for a lower refinance, how to make your money stretch.Justin best information he provide, was how to read my old contract. Once I got home, I looked over my contract and I found over $9,000 in add ons, I did not know was add ons, I was told, it was part of the Dealers Mark Up. Since me old vehicle was totaled, I can get most of this monies back.I could go on and on about how great my experience was at Silver Star Cadillac, my Family and I would like to Thank you all, for having an outstanding place to shop and great people to help you find the right vehicle.

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Name: J**** S********
Date: 2022-09-07 05:10:32
Rating: 5
Comment: Great shopping experience. Lots of available discounts (military, supplier, etc.) Bret and his team remained professional at all times. I did not have to fight against any hidden fees and sales/ financing reps were truly transparent regarding numbers. Vehicle and turn in prices were negotiated remotely and just had to go in for a quick test drive and sign paperwork. At the time of this review, they offer great financing options like 36 months no interest and no down payment limits.

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Name: J**** L****
Date: 2022-08-22 00:36:41
Rating: 5
Comment: Such a great dealership. John (Sales Manager) was so nice and accommodating. Percival Cruz (Sales & Leasing Consultant) also very helpful. This dealership is so clean and truly has a great vibe. Do yourself a favor and go there and buy a vehicle from them. I believe them to be fair and honest.

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Name: D*** A********
Date: 2022-08-19 23:07:30
Rating: 5
Comment: Frank Tepesano is the reason why I have my dream car!! Frank took great care of me and my kids, we love our XT6!!

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Name: J******* M********
Date: 2022-07-29 15:59:51
Rating: 5
Comment: Jack Holloway provided an excellent customer service experience. He kept me updated on the status of my car the whole way through and was very knowledgeable in answering all of my questions.

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Name: K** B********
Date: 2022-07-25 22:12:39
Rating: 4
Comment: It ended well but started very rough. I left 4 messages no call back over ten days. When I bought the vehicle I emailed the dealer that week with a question. No answer. Made an appointment but too bust to look at car had to guess parts and then pay restock fee. Found out phone system is in transition and they are understaffed. They got me a Lyft when shuttle was down and turned car fast once they started. I did see them great a very rude customer well and Chris who helped me was always apologetic and curious.

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Name: G****** B*******
Date: 2022-07-20 17:43:58
Rating: 2
Comment: No one reached out to me the day I left my car at your location. Jack went home early and I got left at work until my husband came to pick me up. My car was left until the next day. I was offered a rental last minute only because I called four times. That morning when I dropped off my car I noticed other clients were being offered rentals from the start, I was not offered the same. The next day I got a phone call and apology from Jack but when I picked up my car it was still dirty, I thought after the great inconvenience that I could at least get a car wash but he told me the car wash was not functioning. All I want at this point is the list of parts my car will need to have the rear driver’s side door lock fixed. I don’t think I’d like to come back to your location for this.

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Name: N***** T********
Date: 2022-07-05 15:06:24
Rating: 3
Comment: We got there around 3:30-4pm after speaking with our contact Krystal Cannon. She was so great and on top of things for us! However, she was stuck because she was waiting around for a financing manager and there was not one at the Cadillac dealership. So probably about an hour and a half later of us just waiting around, she tells us we need to go to the chevy dealership to see their finance manager. Not the experience we were expecting from cadillac. Again, Krystal was amazing but we were very underwhelmed with the experience that day.

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Name: a****** m******
Date: 2022-06-27 13:24:01
Rating: 5
Comment: Percy was easy to deal with would recommend anyone to him. Thank you

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Name: L***** M*****
Date: 2022-05-31 18:39:49
Rating: 5
Comment: Bret was a fabulous sales person. Showed me vehicles that had the items on my must have list. Respected my price range and didnt try to oversell me.

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Name: D**** M********
Date: 2022-05-19 21:42:19
Rating: 3
Comment: Stood at the counter for ten minutes and not one of the employees said a word to me. Have you been helped ? Be right with you ? Good morning? I had an appointment and was not very impressed with the employees working. In fact some other woman came in after me and the young gentleman at the counter started helping her before me. Very irritating

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Name: M******
Date: 2022-05-17 21:45:28
Rating: 5
Comment: The car market is absolutely nuts right now. My wife and I are expecting our third child and needed a 3rd row! Bret Smith and the team at Silver Star made our car buying experience in these challenging times a stress free and streamlined process. I contacted the dealership via their website to inquire about inbound inventory. Bret answered the query and had all the answers. He laid out what to expect from inbound inventory and let us take a look at the window sticker of a Yukon Denali that fit the bill. We said we were interested and Bret said he would contact us once it showed up. It arrived within the week, and we set up an appointment to come check it out.We were on a time crunch and we were able to preload some of the info by forwarding some license, insurance, and trade-in info ahead of time. When we pulled up the Yukon was parked out front and ready to test drive. Bret met us in the lobby and made sure the kids were comfortable and was a pro from start to finish. From pulling into the parking lot, to driving away with our 2022 Yukon took 3 hours. All the trade, finance, contracts, everything... DONE. The Yukon was detailed and ready to go when we were done signing the documents and off we went.I would recommend anyone interested in a new GMC to head to Thousand Oaks and the team at Silver Star. Not only was it low stress and not a high pressure situation, but even now, there was no dealer mark-up or marked adjustment on the new car. We appreciate that and would give them 6 stars is Google would let me.

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Name: K*** T
Date: 2022-05-13 18:52:17
Rating: 5
Comment: We were not able to get the vehicle from here that we wanted due to inventory issues but I had a VERY helpful and pleasant experience working with Cole Troxel and I highly recommend reaching out to him if you plan on visiting this dealership.

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Name: R L*****
Date: 2022-04-28 17:23:11
Rating: 5
Comment: Carmen was wonderful and explained things and took care of me promptly

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Name: T****** L********
Date: 2022-04-26 15:33:49
Rating: 5
Comment: Quick and very efficient, thanks so much Jack at the service department for making everything so easy, they removed a screw in my tire, changed my oil and fluids, and washed and vacuumed my truck

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Name: R***** S*****
Date: 2022-04-11 00:06:06
Rating: 5
Comment: We worked with Carlos and are very happy with our purchase. It’s so nice to feel appreciated when purchasing a vehicleThank you

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Name: B****** B******
Date: 2022-04-06 18:05:26
Rating: 5
Comment: I was so thankful for Daniels assistance. He was very kind and patient. He took the time to explain the problem with my vehicle and had my car back to me very quickly.THANK YOU!

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Name: R*** R******
Date: 2022-03-25 14:31:58
Rating: 5
Comment: I’ve dealt with some reps before and Jorge is by far the best. He makes the experience a great one every single time. Always returns my calls and make sure my car is running at its best. He’s excellent at explaining things and he’s a definite asset to your company.

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Name: S******* R**
Date: 2022-03-23 19:55:39
Rating: 5
Comment: I bought my GMC 2022 Terrai last month.Isaac was very kind and helpful in giving me an awesome deal.I loved doing business here.All the staffs were good specially his manager(sorry I missed his name), who went above and beyond to make sure I walked out of the door with my car.Thanks a lot everyone.

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Name: D**** G
Date: 2022-03-22 21:02:41
Rating: 1
Comment: I went with questions regarding my lease expiration. Salesman and manager were rude as can be. If you want good customer service and to be treated with respect, stay away from this dealership.

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Name: M* O******
Date: 2022-03-21 23:51:50
Rating: 1
Comment: Nobody greeted me when I arrived, I stood for 10 minutes until someone finally spoke to me even though I had an appointment. GM sent me a recall notice and you didnt have the part to fix it. You completely wasted my day.

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Name: C**** R***
Date: 2022-03-19 06:28:54
Rating: 5
Comment: Beautiful place to buy a GM vehicle right off the 101 freeway in thousands oaks

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Name: L****** B***
Date: 2022-03-17 15:20:27
Rating: 5
Comment: Our sales rep Cristal was excellent…start to finish.

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Name: S***** H*****
Date: 2022-03-17 13:27:42
Rating: 5
Comment: Thank you Frank and Chris for making our day so great

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Name: G******* C********
Date: 2022-03-11 18:37:35
Rating: 2
Comment: Asked to repair headliner. Not done nor any comment on it. Veh there from Tuesday to Monday. Dirty not washed

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Name: M***** M*******
Date: 2022-03-08 15:49:01
Rating: 5
Comment: Brett is the best. He was upfront and honest with me every step of the way, no surprises. Thanks for everything Brett!!

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Name: K**** M*
Date: 2022-03-07 16:40:51
Rating: 5
Comment: Silverstar GMC has always been my favorite dealership. They are the only GM dealership in the Ventura County that I trust. I have had many issues with the other GMC dealerships, but Silverstar has always been there to take care of the problems that the others could not fix. I have since only been going to them and will continue only going to them. Silverstar knows how to get the issues resolved and cares enough to make sure it gets fixed right! I cannot say that about any of the others.

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Name: T**** C*****
Date: 2022-03-04 23:37:23
Rating: 2
Comment: I leased a vehicle back in November that had additional features that were “dealership installed”. Before signing the lease paperwork I come to learn that those items had not yet been installed on the Yukon. I asked to have those items removed from the lease and add other products that would end up costing me more. The sales manager refused to negotiate, so I ended up with several products I didn’t want and adding the things I did want. A few days later several of the missing items came in and I brought the vehicle back to have them installed. Crystal, my saleswomen assured me that the remain items would be in shorty. Months later the last of the items were still not delivered. Long story short, the dealership never ordered the items! Several times I checked in with the saleswoman who sold me the car, she assured me the part was back ordered. Out to frustration, I spoke with the parts department and they told me the item was never ordered. I had to put a call into the general manager of the dealership to get anything done. Took three months for something I didn’t even want in the first place. I could go on and on about the poor communication and customer service. I was really hoping this dealership wasn’t like the others, unfortunately it is. Customer service and honesty is just not a priority here.

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Name: J**** M******
Date: 2022-03-04 14:51:29
Rating: 5
Comment: In and out quickly, clean waiting area, nice staff. Mgr Carmen was especially helpful

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Name: B**** S*****
Date: 2022-03-04 14:05:05
Rating: 5
Comment: Jorge Canul is just THE BEST! He takes care of everything and always keeps me informed, and is just a very pleasant young man. . . I always appreciate the courtesy shuttle, but the Buick Acadia being used has been in service for a number of years, and is badly in need of a front suspension overhaul. That reflects poorly on the quality of the vehicle and of the service department.

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Name: J** R*******
Date: 2022-02-19 00:41:32
Rating: 1
Comment: If I could give less than one star, certainly would. Took my vehicle in for repair to the rear window on a Buick Cascada. Thy told me I wold a call later that day. They claim they tried to call me but it said mailbox was full. That was not true. I never have a gull mailbox.Called them today and after being on hold for over 10 minutes I hung up and called back and finally was told that I would need a whole new top or a body shop might be able to fix it. I told them I had three different body shops look at it and said it needed a whole new top and the window could not be reset in the top.Called back and was told that my warranty had expired in 2020 which tunrs out was a lie.I called back again and was sent to finance who I told that my contract with Premium Wrap didnt expire until 2025 or 70,000 miles, whichever occurred first. The gentleman from finance looked it up and asked how many miles are on the car. I told him much less than 40,000 miles.He said he would check it out and get back to me. Im still waiting. At the end of the day they wouldnt honor the Premium Wrap I had purchased and they did nothing to help. Oxnard or Simi Valley if you want dealers that care. Anderson Autos doesnt.

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Name: S***** D***
Date: 2022-02-14 20:19:50
Rating: 5
Comment: Everyone is friendly, professional and overall nice. Service was quick,

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Name: s*******
Date: 2022-02-07 14:26:29
Rating: 5
Comment: The man who helped me was informative and kind. I appreciated his help and explanations to my questions. He was kind enough to wash my car as well! I would like to see him for now on!

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Name: B** C**********
Date: 2022-02-07 05:06:16
Rating: 5
Comment: Percy Cruz was an outstanding salesman. He keep showroom open as we showed up late on a week day night. Got us the car we were looking for. They pulled many strings to get car ready the following day for delivery. Percy moved process along fast so I could get back on road for travel. Finance manager, Percy and Gino all did a great job. Hoping these people get more cars so they can all stay working. Plan on buying all my future cars from them since they did a outstanding job in such different car sales time. Worth the travel.

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Name: C***** A****
Date: 2022-01-17 17:05:44
Rating: 2
Comment: I dropped my truck off on a Thursday for what ended up being a transmission oil flush. After several unanswered calls and several messages I left I did not receive my truck until Monday.

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Name: R***** P*****
Date: 2022-01-07 17:23:03
Rating: 2
Comment: I was not acknowleged for 15 minutes, 10 of which I stood inside the service building with 4 service reps at their kiosks, not even looking up and even acknowledging my presence, even to say Ill be right with you. I had to get their attention by saying excuse me. Finally, a rep named Jose helped me out.Jose estimated the repair time to be around 2 hours. I said Id be back in 2 1/2 to 3 hours, and to call if there was any delay. No call occurred. Car was not ready until 3 hours and 40 minutes, based on the time stamp on the work order. Jose said it was because they had a repair tech call in sick. Nonetheless, I was never contacted.Furthermore, I asked Jose to update me at around 3 hours and 10 minutes to see when the car would actually be ready. It took him 20 minutes to accomplish that task, and I was advised it would be about 10 minutes more. He was fairly correct with his final time estimate. Jose did maintain a friendly and professional attitude, to his credit.Overall, the experience was unsatisfactory. I will now consider alternate venues for future service on my Enclave.

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Name: M*** K**********
Date: 2021-12-11 19:41:59
Rating: 1
Comment: Called three times on Saturday morning, no one picked up phone

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Name: N**** W***
Date: 2021-12-10 03:38:22
Rating: 5
Comment: Percy Cruz, his Sales Manager and also the Finance Manager did a great job on the purchase of my 2022 Buick Envision. They beat the competitions price which saved me from driving 140 miles to purchase the same car. I cant believe the improvement in engineering that GM accomplished in the design of this new Envision. We are so happy with it. we are looking forward to our next purchase with Silver Star Buick.

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Name: G** T***
Date: 2021-11-22 18:10:38
Rating: 5
Comment: Excellent serviceThe whole Staff is really good but Mr Frank is Gem for the company

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Name: R****** O****
Date: 2021-11-18 05:07:44
Rating: 5
Comment: I am very pleased by the special attention and kindness given to me by the agency staff. The sales representative in charge named Brett, was very meticulous in his explanations and all the time concerned about our comfort in the process. Im highly recommended when you think to buy your next truck.

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Name: R**** M****
Date: 2021-11-01 14:35:09
Rating: 5
Comment: My service writer was friendly and quite knowledgeable. A problem was uncovered during a front end alignment due to what was determined to be an out of round tire with only 5000 miles on it. Both front tires were replaced and the problem was solved. I was impressed with the professional service.

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Name: M*** C*****
Date: 2021-10-17 16:53:54
Rating: 5
Comment: Courteous and friendly.Prompt.Im in the motorcycle industry and your dealership/service writing ishow a dealership should be ran.

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Name: G*** H****
Date: 2021-10-15 16:44:24
Rating: 5
Comment: Jarrod was great. He got the problems identified and informed me of the cost of repairs. Picked up my car the next morning.

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Name: M**** L*****
Date: 2021-09-14 13:27:22
Rating: 5
Comment: Our sales rep Cristoforo was perfect. So nice and not pushy at all. He made the experience perfect!

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Name: E***** B********
Date: 2021-09-09 18:41:53
Rating: 5
Comment: Great experience, we were treated very nice and every one was very helpful.got there real late but they stayed until we could leave with our truck.will be back soon to get another one.

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Name: J****** R**********
Date: 2021-08-31 19:35:45
Rating: 5
Comment: It was kind and understanding. It was a great experience. Lila was busy when we came in and Johnathan was a great stand in. Very helpful and we bought the XT5.

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Name: M*** B*****
Date: 2021-08-26 14:58:24
Rating: 5
Comment: Very smooth and easy transaction. This dealership is the only one not doing this crazy $10,000 mark up! Honest, good people here.

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Name: M**** E****
Date: 2021-08-23 17:07:10
Rating: 5
Comment: Bret Smith was very knowledgeable and helped us through the entire process. He made the process very easy. The dealership was very clean.

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Name: J**** R********
Date: 2021-08-18 16:27:15
Rating: 5
Comment: I know this is my second post but I just want to let everyone know that Percy delivered top notch customer service. My journey for a new truck began a few months before my purchase. Percy stayed in touch and kept me updated during that time. Overall, Percy made my dealership experience smooth and it felt like I was in and out the day I picked up my truck. Thanks again Percy and thanks to Silver Star GMC!

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Name: J****** R******
Date: 2021-08-13 17:53:53
Rating: 5
Comment: The service was excellent and I highly recommend the firm.

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Name: S**** O******
Date: 2021-07-29 18:08:09
Rating: 4
Comment: I was surprised air filters were not included in my maintenance plan and I miss the free car washes but the service was overall good

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Name: R***** A****
Date: 2021-07-26 15:50:34
Rating: 5
Comment: Jorge is awesome and takes great care of his clients

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Name: G**** J***
Date: 2021-07-15 17:23:55
Rating: 5
Comment: Mr. Percival Cruz, was very professional and very helpful. He was eager to answer any questions or concerns that I might had. He value me as a customer, which now a days is hard to find.

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Name: C**** H
Date: 2021-07-09 01:13:57
Rating: 5
Comment: My last visit was excellent in June/July 2021. I went to Silver Star last year around April 2020, I had been experiencing a Service Power Steering and Stabilitrak warning on my instrument panel, when this would happened I would lose all power steering capabilities, but if I was able to stop and turn my vehicle on and off, most the time it would reset. So in April of 2020 I told the service writer of the problem when my truck was in for service, he said I would have to bring it in with the light on, I tried to explain to him that I live 20 miles away and that would not be the safest action to do in Los Angeles traffic, and all it said was to SERVICE the power steering. He just said thats what I would have to do, as you can imagine I was not happy! I was so unhappy, that I went somewhere else to get my vehicles oil changed the next time.Fast forward to June/July 2021, I decided to give Silver Star another chance as I was still having the same above issues with Service Power Steering/Stabilitrak warning. My service writer was MEGHAN HOERNKE, and she was AMAZING!!! Explained my above issues, and she said they would look into it, she arranged a ride home for me and said should be contacting me about the issue. About 2 hours later, she contacted me and said a technician would have to look at it Tuesday and would I be able to bring it in, as I had brought my truck in on a Saturday.Brought my truck in and about 2 hours later Meghan called me and told me they had found error codes with the power steering/stabilitrak and would have to keep the vehicle for 3 days and order/wait for parts. We have an extended warranty for the truck, and Meghan arranged all my rental car needs! In 3 days my truck was fixed and running great, no issue with the power steering or stabilitrak.After my last dealings with the dealership and the previous service writer, Im glad I gave Silver Star a second chance, Meghan went above and beyond, made me feel comfortable and assured me everything would be corrected! Silver Star needs more employees like Meghan! She is a Superstar, makes Silver Star shine.....Thank you,Chris H

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Name: r** y*******
Date: 2021-07-05 14:07:31
Rating: 4
Comment: Brought in for 15000 mile service. Told would be about hour to hour and a half if I wanted to wait. The car was done about hour later. Very happy with the service

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Name: B**** M******
Date: 2021-07-01 17:22:26
Rating: 5
Comment: Always really friendly, great communication, and quick service

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Name: L****** T****
Date: 2021-06-22 21:29:22
Rating: 1
Comment: First it was a very disappointing experience this time . it would easy to Blame Covid 19 for the lack of caring and organization, delays in getting parts etc. but to overcharge $305.16 under extended warranty the deductible is $100. and not respond or call to apologize or refund the overcharge, Is the bottom straw. we brought our work GMC work van in for a simple replacement of the slider door handle . something GMC has many problems with and one would think they would stock the part for both the commercial and passenger Savanah vans. first visit May 14, service had van until Monday did not communicate diagnosis nor did they even look at the van until I called to pick it up since it was needed for work . Told the part would be in by Wednesday or Thursday, again no communication with anyone after repeated calls and requests to speak with management . the part was never ordered until May 30 finally serviced on June 3 . by appointment at 9:30 am, it should have taken 1.5 hrs to complete the repair it took 7 hours . We will never use Silverstar Motors for service again

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Name: H***** C****
Date: 2021-06-09 14:18:47
Rating: 5
Comment: They got us in and out and that’s good, staff was friendly .

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Name: B**** W*****
Date: 2021-05-30 21:00:44
Rating: 1
Comment: Management is not staffing the service department properly. The two service writers are doing everything they can but are so overwhelmed that communication suffers, service took 3 days, spent $800 and the car was returned dirty. Incredible you could not even wash the vehicle after that poor experience. Never will go to this dealership again, will go to Alexander in Simi even though I live in T.O.

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Name: A*** L********
Date: 2021-05-28 23:10:03
Rating: 1
Comment: I have been a Chevy man for over 40 years. I go way back to days at courtesy Chevrolet and great customer service. The process at Silver star from drop of to pick was terrible. Jose didn’t have a clue how to work his iPad and find services available, when asked for direction on repairs I was encouraged to look on Amazon, while he was stumbling around to find codes on the computer 3 other service personnel, including Phillip and Carlos, stood by with no attempt to assist and make my drop off smoother. No one said hi as I entered the service office and there was no friendly Chevy welcome. After many more errors in service and treatment I contacted Carmen the service manager. She was kind on the phone and offered to make sure the paper work would be done and my truck would be washed as a courtesy. When I arrived the truck wasn’t washed and it took Jose over 25 min to figure out the paper work. I’ll be contacting cooperate office regarding the poor service I received. I’d be glad to discuss with management if need dictates. Regards, Alan Ludington

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Name: M*** F******
Date: 2021-05-19 20:30:19
Rating: 5
Comment: Megan was great. She handled everything and the process very easy.

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Name: J**** B****
Date: 2021-05-18 23:04:10
Rating: 1
Comment: The service is bad I call and always put me in hold and hang up at me. I don’t recommended this department

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Name: M**** R********
Date: 2021-05-13 17:11:20
Rating: 5
Comment: Serviceman Jorge is wonderful, Very knowledgeable with my vehicleGreat attitude! Thank you, Rodriguez Family !

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Name: A**** S****
Date: 2021-05-13 15:03:02
Rating: 4
Comment: The sales associate Gilbert Acosta was wondering!! He was informative and very personable. I would recommend him to everyone to assist in your car buying needs!! The finance department on the other hand ruined my experience. He made me feel unimportant and not worth his time. I spent $85,000 at your dealership and when I asked him a question about the options his response was “look I don’t even know what you bought.” We had already completed paperwork that he typed up. His cocky demeanor got worse after I told him I was going to finance elsewhere. He told me that’s how they make money. At that point I would have opted for a high interest rate than to help him make any more money from me. Apparently spending $85,000 at the dealership wasn’t enough to warrant any respect. Again I really enjoyed working with my sales associate Gilbert!!

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Name: A***** J H***
Date: 2021-05-06 02:56:29
Rating: 5
Comment: No one better. Issac is Knowledgeable and patience super cool and I know I got a great deal.

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Name: R****** M*******
Date: 2021-04-15 03:37:57
Rating: 5
Comment: Thanks Frankie for staying late and helping us purchase our first GMC vehicle! You are awesome!

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Name: S****** S****
Date: 2021-04-13 03:05:38
Rating: 5
Comment: Phil Ever was competent, efficient and friendly. I had to wait for my car and the wait was not too long.

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Name: m*** p****
Date: 2021-04-12 05:03:39
Rating: 1
Comment: I bought a 2020 Sierra Denali. I went to DMV to get my personalized plates transferred only to find out Silver star registered my truck incorrect. The DMV corrected the problem and told me I was due a refund because of Silver stars mistake. After over a year of emails and phone calls to Silver star I gave up. They knew I wouldnt go to small claims for under $300.00 Joe the sales manager tells you want to hear just to get off the phone call but never did a thing about it. The sales person was very personable and was apologetic but just kept handing me over to Joe. I tried to buy from my local dealer but they just dont care about customers after the deal is done.

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Name: A******** S****
Date: 2021-04-09 20:22:04
Rating: 5
Comment: I feel important and treated like family at Silver Star. Outstanding customer service!

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Name: K**** G*********
Date: 2021-03-27 01:10:41
Rating: 5
Comment: I originally leased a 2019 Buick Encore in January 2019. The little SUV was excellent and I would overall recommend Buick to anyone.

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Name: J*** C*****
Date: 2021-03-24 15:48:14
Rating: 4
Comment: We ended up waiting 35 minutes for our car to be brought around, seems they forgot about us all together both times we came to pick up our vehicle.

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Name: T*** R
Date: 2021-03-01 15:09:34
Rating: 5
Comment: My vehicle was services on a timely manner and I was happy with my service advisor. Overall, a very good experience.

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Name: p**** m****
Date: 2021-02-19 22:42:16
Rating: 2
Comment: Poor follow up paperwork. Poor online appointment making system. Way to hard to get someone on the phone in service dept. this is at least my 10th GM. After my service experience at calabasas BMC for my Mini Cooper, they are now my first choice from now on. You guys just waste too much of my personal time.

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Name: L* J** 3*
Date: 2021-02-18 15:17:10
Rating: 5
Comment: I was able to get an appointment at my preferred and immediate time. Jarrod was very expedient.

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Name: T** F******
Date: 2021-02-17 14:53:03
Rating: 5
Comment: This was my first time using your dealership and I was please with it all. The responsiveness was great.

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Name: E***** B******
Date: 2021-02-10 16:02:44
Rating: 5
Comment: The sales team were very helpful but did not pressure us to make a decision. I had walked in a couple of days before for some basic questions and when I left, I was allowed to walk out with no guarantee I would be returning and no one urging me to buy. I appreciated the fact that they were not in our face to make the decision whether or not to buy.

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Name: K**** K**
Date: 2021-02-05 17:46:24
Rating: 4
Comment: Service Advisors expertise and help was good.Thank you for Jorge

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Name: L*** S******
Date: 2021-01-19 18:54:53
Rating: 1
Comment: My wife and I purchased a 2021 Yukon AT4. Nothing but problems with this dealership from day 1. We drove about 2 hours to this dealership as this particular spec was very hard to find. We already had an approval directly from our credit union so no finance from dealership needed. From the very beginning the “sales manager” Wayne and sales person Ed wanted to run our credits because they needed to determine payoff amount on our Jeep Wrangler we were trading in. I refused to let them run our credits as this was NOT needed to determine payoff amount. I pulled up payoff amount on my app and gave it to them. After about over 6 hours of being at their dealership and what we thought was a done deal, we start getting calls from the sales guy and manager saying that the payoff amount we gave them for the Jeep was wrong and that we were responsible to pay the remaining balance. This dealership never confirmed payoff amount with finance company and now was trying to pin the mistake on us. Both Ed and Wayne were VERY unprofessional screaming at us over the phone saying how it was our fault we gave them the wrong amount and our responsibility to pay it off since it was our car. Mind you we purchased a $80k vehicle from them and gave them $13k down. After a bunch of back and forth with management they only agreed to split the difference in half and I STILL had to pay my old cars note to avoid it being reported as a late payment to the credit companies. Now over 2 months and we still haven’t received plates or registration for vehicle and of course I can’t get ahold of anybody anymore. I’m sorry for such a lengthy review but I wanted to make sure I got everything. This dealership is very unethical, so quick to take your money and just look the other way. STEER CLEAR from this place!!

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Name: S*** A*******
Date: 2021-01-05 21:18:12
Rating: 5
Comment: See Isaac!! They took great care of us, addressed any of our concerns, and made the process smooth. They really wanted our business and never pressured us or tried to push us. They really just wanted us happy. Thank you all for your help and we love our Yukon XL Denali!

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Name: C******* I***
Date: 2021-01-02 15:05:38
Rating: 5
Comment: Issac was a great sales rep & I will definitely keep my business with SilverStar

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Name: P***** M*******
Date: 2020-12-22 17:53:21
Rating: 1
Comment: I called the salesman and asked him to compare one of his vehicles to another at a different dealership.He told me that their truck has a bedliner, I decided to purchase the car from them could not see or inspect the car until it was delivered.No bedliner, scratches all over the car and not even washed.So I had to return it .Did not take delivery .

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Name: C**** Z*****
Date: 2020-11-25 18:45:47
Rating: 5
Comment: Jose was an excellent service adviser. Making my appointment over the phone was easy and I was able to get an appointment quickly. Dropping off my car and going through my service needs and concerns with Jose, I felt like he was genuinely interested in making sure everything was addressed. He did a good job keeping me up to date and offered me a loaner once it was clear that a warranty repair was going to take another day to complete. He explained in detail the work performed on the car and all of my service needs were addressed completely.

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Name: L** C****
Date: 2020-11-03 04:31:13
Rating: 5
Comment: Did excellent job. Jorge Canul did excellent of service.

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Name: O***** P********
Date: 2020-10-29 15:56:33
Rating: 5
Comment: The whole process was quick and easy from calling to make the appointment to the fast service while we waited.

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Name: N***
Date: 2020-10-29 15:51:18
Rating: 5
Comment: Jorge is great! Always a simple process when dealing with their service. Highly recommend.

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Name: J** T*****
Date: 2020-10-08 14:09:27
Rating: 5
Comment: Everyone was very nice and Jorge was a top notch professional who completely took care of me and my car even though he was so busy.

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Name: R**** F*****
Date: 2020-09-28 19:12:02
Rating: 1
Comment: The service advisor informed me that the truck required front brakes immediately and the rear brakes should be replaced soon. I took the truck to another dealership for a second opinion and both front and rear brakes were only 50% worn and do not require replacing.

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Name: K******* S*****
Date: 2020-08-17 13:18:31
Rating: 5
Comment: The only disappointment was that your dealership have always washed your car after serviced, but for some reason not this time.

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Name: A**** D****** (***** A*
Date: 2020-06-01 22:48:53
Rating: 5
Comment: Rebecca is awesome! She is the first person who actually takes time to listen to customer concerns and questions. All items were addressed and requests made upon arrival were confirmed when service was completed. Absolutely outstanding.I was skeptical due to a prior dealings with service where requests were ignored or neglected.This was the first service on the car. An oil drip was noticed on the garage floor. Despite being the end of the day Rebecca asked for me to bring the car back immediately to get it addressed. Being almost 5 PM on a Saturday, this was fantastic. Upon my arrival she already had the ticket prepared and someone ready to take the car back to the technician.Rebecca made me feel as though I was important to her, the dealership and she had my best interests in mind.I manage personnel across the country. I appreciate customer service and attention to detail.Kudos to Rebecca! She is a gem.

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Name: A**** D******
Date: 2020-05-31 00:35:51
Rating: 5
Comment: Needed to return and concerns were addressed immediately. Awesome service. Rebeccas is amazing.

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Name: J** T*** H****
Date: 2020-04-22 05:12:17
Rating: 5
Comment: What an amazing team!!! I had been having several issues with my GMC and could not figure out what was wrong. I finally decided to take it to a dealer and was blown away by the service. They provided me with a quick diagnosis and a plan to get my car fixed. My service provider Allen was awesome. He always there to help and answer my questions. Even with this crazy storm of COVID-19 they were there and I couldn’t be more grateful. Definitely recommend these guys! Thanks Silver Star!!

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Name: M**** Y**
Date: 2020-02-14 20:16:49
Rating: 5
Comment: Ive been chatting with Joe and Kristi for a few days about a vehicle they have in stock. Whether we end up making a deal or not this review was important to share because Ive dealt with TONS of dealerships in the past buying cars and from the initial call to the Silver Star GMC, its been nothing but a pleasant experience.Great energy over the phone, doing the best that they can to work out a deal that everyone is happy with. So regardless if I buy this particular car now or not, Ill definitely be doing future business with them.Highly recommend connecting with Joe (the GM) and Kristi (sales) for your buying needs.Thank you

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Name: S**** G*****
Date: 2019-09-12 23:39:29
Rating: 1
Comment: Stay away from this dealership. Their service department is very dishonest and will reap you off!

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Name: J***** R***
Date: 2019-09-02 06:26:51
Rating: 5
Comment: This dealer is the best you can buy car from. sale, service,deal no other dealer can beat. Carlos is the best sales manager you can deal with I recommend it to anyone want buy car for cheaper price than any other dealer .thank you Carlos j Clemente 💯

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Name: R*** S******
Date: 2019-05-22 17:40:13
Rating: 5
Comment: Made next day appointment to fit my schedule and the service was excellent from arrival to finish. Oil change and car wash in less than one hour all covered by my lease agreement.

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Name: L*** L*****
Date: 2019-04-29 20:39:43
Rating: 5
Comment: Customer relations are great! Car was done in a timely manner.

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Name: J** Y********
Date: 2019-04-17 15:34:52
Rating: 5
Comment: Walked in expecting to see Becky (whom I have the utmost respect for), but instead met Rich who met and exceeded my expectations!

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Name: K**** F******
Date: 2019-04-16 17:51:30
Rating: 2
Comment: Dropping off my car for service. I was quite surprised by the level of customer service that I received. Not used to being treated that way when I go to Silver Star. Thank you Debbie for putting a smile back on my face. Go to Debbie. Shell help you! Hope my next visit is what Im used to.... really miss Becky in service. She was Uber awesome!

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Name: K**** D******
Date: 2019-04-09 17:12:28
Rating: 5
Comment: Jorge makes the experience 5-star. My truck was in longer than expected and I was worried that I wasnt going to be able to have time to get all of my to dos done (pack, pick-up kids from school, go to the store, etc, etc) PLUS pick up the truck before catching a plane that evening.Jorge had someone bring my truck TO me at my house AND return my loaner car for me. It was such a relief to have that extra hour of space in my day. Exemplary customer service. Thank you.

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Name: D**** S*******
Date: 2019-04-01 17:02:57
Rating: 5
Comment: Service experience has greatly improved at Silver Star since being a customer since 2014. Been dealing with Jorge on my last few visits. He is always courtesy and does extra things to make sure you are satisfied.

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Name: J** S*********
Date: 2019-03-19 15:11:19
Rating: 1
Comment: Terrible. End of a 39 month lease. I purchased extra coverage to be covered all the way through the 39 month term at the time of signing for the lease since the manufacturers warranty expires at 36 months. Dealership didn’t have any record of me paying for it and didn’t honor it when the taillight assembly failed for the second time. Absolute rip-off. Never getting anything from this dealship again!

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Name: M***** A*******
Date: 2018-12-11 21:04:00
Rating: 5
Comment: No matter what the issue is with our vehicle, it is a pleasure dealing with our Service Consultant, Jorge Canul. He is knowledgeable, respectful, and trustworthy. Jorge has always prioritized balancing proper vehicle maintenance with our specific concerns and budget. Trusting that someone can ensure the work is done properly is paramount in vehicle maintenance. We have always had that at Silver Star.

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Name: K*** D****
Date: 2018-12-07 19:16:40
Rating: 5
Comment: I recently had my oil changed at Silver Star Buick GMC. The staff is very professional and informative. My service contact Jarred, kept me informed of the status of my service as well as communicated to me the service technicians findings and service recommendations.

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Name: M*** P*****
Date: 2018-09-24 04:18:53
Rating: 5
Comment: Everyone was terrific!... Kristy was great and made sure we got the car we wanted!

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Name: W****** T*******
Date: 2018-07-24 16:46:21
Rating: 1
Comment: We were looking for a new Buick Enclave in a white frost/choccachino with specific extras. We found one at Silver Star Buick, called and made the deal over the phone.We live over 550 miles away so we rented a car and drove over eight hours, staying that night in a motel down the street from Silver Star Buick. We were there as the dealer opened that morning and the internet salesmanager we had dealt with was there to greet us. He showed us the car and we were very pleased as it was just what we wanted.We went inside and he took our paperwork in to his manager who we heard ask, “They drove how far?” He did a search and discovered that there weren’t that many Enclaves available in that color combination. He sent our salesperson back to us with a new offer that raised our agreed upon price by over $7,000.00.Our having previously made a deal carried absolutely no weight with Silver Star Buick.We really wanted this car, however we couldn’t condone this unethical treatment, so we left empty handed. We didn’t drop off our rental car as planned and just drove back home.I suggest that if you are looking to buy a vehicle that an ethical dealership would be a better choice.

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Name: B****** F*****
Date: 2018-07-04 14:29:38
Rating: 5
Comment: Purchasing my new encore was a good experience i would recommend silver star Buick, my sale person joe was knowledge and helpful, the entire team at silver star was friendly helpful and knowledgeable

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Name: J R**
Date: 2017-08-16 04:35:06
Rating: 1
Comment: Horrible customer service at this GMC. I got my Acadia and have loved it and GMC. I called GMC and asked them where to turn in the lease, said they could go to any dealership. Walked in to get a new car and turn in my lease here and Ben Prachyl walks up and right away is like no we dont take leases since we are busy here and full. I tell him GMC tells me I can drop if off anywhere and I want to look for a new lease. He doesnt care, walks away twice saying they are a dealership and to call GMC for what to do. GMC says to drop it off there. I ask him about customer service and if he wants me to lease my new car from him.... says he doesnt care and walks away and right to his office.Literally tries to run me around in circles.... go someplace else....

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Name: K***** K*
Date: 2017-07-03 21:46:29
Rating: 2
Comment: Salespeople too pushy. Seemed friendly at first, then tried to put us into vehicles we werent interested in. Went elsewhere and found a better deal and car.

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Name: S****** D***
Date: 2017-05-24 01:36:15
Rating: 1
Comment: I gave my car for oil change and service air bag problem. They never called me back. After so many calls, I was able to get the car back after 3 days. To the frustration, when they checked air bag issue (passenger seat), they forgot to put the buckle back. I have been trying to reach the service guy for last one week to get this fixed. This is horrible experience....

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Name: D***** W*******
Date: 2016-12-12 16:52:03
Rating: 4
Comment: A dealer is a dealer...expensive, takes longer than expected, and expensive! But Jorge, my cust service rep, was very friendly and helpful. Treated me well, I just wish my bill wasnt for $250 for a coolant hose replacement.