T-Mobile

Category: Internet service provider, Cell phone accessory store, Cell phone store, Telecommunications service provider
Address: 7821 Edinger Ave Suite 142, Huntington Beach, CA 92647, United States
Phone: +1 714-799-1707
Worktime:
DayTime
Monday10 AM–8 PM
Tuesday10 AM–8 PM
Wednesday10 AM–8 PM
Thursday10 AM–8 PM
Friday10 AM–8 PM
Saturday10 AM–7 PM
Sunday10 AM–6 PM

Site: https://t-mobile.com/stores/bd/t-mobile-huntington-beach-ca-92647-8194
Rating: 3.8
Services: Service options: In-store pick-up, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Amenities: Wi-Fi, Wi-Fi,
Crowd: LGBTQ+ friendly, Transgender safe space,
Planning: Quick visit,
Payments: Credit cards, Debit cards, NFC mobile payments, Credit cards,




Name: B**** R*****
Date: 2024-06-05 06:35:49
Rating: 5
Comment: Alba, was very helpful with a autism customer .Highly recommend her to help you.

Name: d**** k*****
Date: 2024-05-26 08:48:49
Rating: 5
Comment: He replaced my Sim card for free.

Name: R**** L
Date: 2024-05-20 00:48:26
Rating: 5
Comment: Great service. Ricardo and MJ were extremely patient with all my questions and guiding me through the complex promotions to find the best deal. Ricardo is the man. Mj was extremely helpful as well verifying and helping clarify. Thank you for the great service and experience.
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Name: R****** B****
Date: 2024-04-25 00:56:42
Rating: 1
Comment: They will lie over the phone and in person. Best to try another location to ensure you do not waste your time with with Eddy or Austins games. Btw, its a fast way to lose business at a location.

Name: A** M******
Date: 2024-04-14 02:49:08
Rating: 2
Comment: I usually love the service at this location, but the rep we had today was just rude. Pretty disappointed

Name: N****** a** B***** c******
Date: 2024-04-13 16:06:46
Rating: 5
Comment: Yassen helped me set up my replacement phone. He was courteous, respectful, and informative about new promotions and sales.

Name: C E
Date: 2024-04-06 19:59:58
Rating: 5
Comment: Prompt, friendly and knowledgeable!

Name: B********
Date: 2024-02-28 06:22:24
Rating: 5
Comment: Had a wonderful experience today at T-Mobile and Bella Terra. My phone was glitching with some iCloud update, but the guys at the store totally took care of everything. The store associates are all super sweet and very knowledgeable! Can’t wait to be back when it’s time to upgrade my phone next! Nathan, Yasseen, and store manager Mr. E are the best!

Name: M*** L*****
Date: 2024-02-27 20:47:53
Rating: 1
Comment: I agree with many of the reviews. This store is managed by a bunch of liars. They just want to trick you to believe youre getting a good deal but really youre just getting screwed over. My experience was getting anew phone and trading in my old one. Well, it didnt happened. The reduced to take it and wanted me to pay full price or restocking fee.

Name: T***** W****
Date: 2024-02-24 23:31:03
Rating: 5
Comment: Alex was very helpful. Went in and got 2 new phones in timely manner. He set us up with everything. Gave us all the specials we qualified for. Told me all the new specials I could receive. Gave us the watch special too. Couldnt have had a better associate. Hooked us up with a watch for our son too. 5 stars. Great experience with Alex. Thank u

Name: C*** J****
Date: 2024-01-04 19:42:53
Rating: 1
Comment: Completely unacceptable. Inquired about setting up a business account 4 years ago. Today I received a bill set up with my last name and business address. Fraudulent behavior that really should be addressed at the corporate level. Waste of everybodys time.UPDATE: As of 2024, this has STILL NOT BEEN SOLVED. T Mobile-rather than shut down the fraud account / deactivate the iphone that was on the account-has rather decided to sell this balance due to a collection agency. Shameful on the companies part. If you want to stop fraud at your company maybe, I dont know, ask for ID before handing over brand new iphones to thieves. Perhaps verifying information rather than getting a sale would have served all parties. This company has done ZERO to help in this situation.I WOULD NEVER RECOMMEND T-MOBILE TO ANYBODY. STAY AWAY FROM THIS COMPANY.

Name: R***** M****
Date: 2023-12-27 00:53:11
Rating: 5
Comment: They sell phones

Name: S** A*****
Date: 2023-12-11 20:08:04
Rating: 1
Comment: They just play around if you need to be helped ASAP don not come hereIts a good place if you plan to spend couple hours for something basic

Name: M***** L
Date: 2023-12-06 21:46:29
Rating: 1
Comment: Worst TMobile store in HB. The staff is horrible very rude. I went to trade in my phone for the new one and they refused to take it. They inspected my phone before and offer me a trade in value but after my new phone arrive refused to honor their trade in value. I didnt want to argue with them so I went to the one on brookhust. They accepted my phone with no issues. This store needs to train the staff.

Name: O*****
Date: 2023-11-19 06:39:48
Rating: 1
Comment: Austin was not transparent about the prices, and he kept pathologically lying and changing the price of the same supposed free phone. Plus, I asked, how many megapixels these three different Samsungs have? However, he kept saying slightly better. But never providing the number of megapixels per device.

Name: M* A*****
Date: 2023-10-11 19:04:02
Rating: 4
Comment: Good place very nice staff. When busy need to know how to make things work faster.

Name: M****** G
Date: 2023-08-24 22:36:25
Rating: 1
Comment: They refuced to honor my phone as trade in. All off this after they inspected and offered me a $400 trade in value just a few of days before. They just waited till I got my new phone and when I went to turn in my old phone, they refuced and told me that I needed to pay the full price of the new phone or pay for restocking fee. I didnt believe what other customers reviewed said but it is true. I went to another T-Mobile store and they took my phone. No questions asked.

Name: B**** W******
Date: 2023-08-07 00:06:29
Rating: 1
Comment: Terrible experience stuck on SOS MODE

Name: G**** G*******
Date: 2023-07-22 01:40:50
Rating: 5
Comment: Ilaya took the time to explain how my plan and upgrade works. She was patient, professional, and knew her products and plans. She answered all of my questions without skipping a beat. If you want a brand new phone- she’ll explain how that can become a reality for you. Very impressed with her knowledge, willingness to help and efficient service.

Name: W* S*
Date: 2023-07-14 18:03:52
Rating: 2
Comment: Rep was not knowledgeable..

Name: F**** U***
Date: 2023-06-29 18:23:56
Rating: 5
Comment: Jose Ramirez is knowledgeable,.professional and helpful

Name: J*** M***
Date: 2023-05-26 00:27:19
Rating: 2
Comment: Ive been here for far to long for what should be pretty simple. I just needed to return 2 phones yet Ive been here for over 30 minutes. In the time Ive waited Ive also seen them not help 2 additional people while doing their damnest for this lady to buy a much more expensive phone than she needs. Also theres 3 people waiting to be helped and it looks like theres at least one other employee in the back not doing much.

Name: K**** H*****
Date: 2023-04-26 04:56:40
Rating: 5
Comment: My husband was trying to fix a problem with his phone, and George took the extra time it took to help him and solve the issue. He never made us feel as though we were wasting his time, and we really appreciated that. Great service and attention!

Name: A******
Date: 2023-03-30 19:52:55
Rating: 5
Comment: Cant say enough about Chris last nite ! Hes like Superman, saved my Day! There was a really bad experience @ another T-Mobile for the past week ! A new service was shut off !I paid a bill that was an early mistake ! Phone came on Super, Sonic Fast ! Tks. Chris ! My service was off for a week ! It was a Debit Card mistake ! Not my fault ! Love, Pamela

Name: M**** K
Date: 2023-02-27 00:57:37
Rating: 1
Comment: I bought a new phone with accepted trade-in phone during purchase. I was going to drop off the old phone (previously inspected by sales person) once I receive my new phone. A week later I came to drop off the old phone and another person named Austin Etzold didnt want to accept my trade-in phone because of a screen crack that was there the whole time! He said the previous sales person and a store manager (who saw the phone first time I was there) oversaw it. I was furious and went to other T-mobile store that accepted my trade-in with no problem. What a scam! I will never come back to HB store. Avoid!

Name: M******* A* H****
Date: 2023-01-27 14:49:07
Rating: 1
Comment: Worst customer service ever. A house rental agreement with gas, electric bills, ID photo under the house’s owner name are not enough to prove my residency but the owner is requested to show up at the store is the most ridiculous thing I’ve ever seen. I had no problem or whatsoever to purchase my firearms with my ID, my permit and a rental agreement along with the gas bill of the house’s owner.

Name: L**** L*
Date: 2023-01-21 21:09:35
Rating: 5
Comment: Jose R. Is awesome! Profesional but friendly & efficient. He helped yo solve my issues with phones and phone service! Great lotion and staffs !

Name: S******* S**********
Date: 2023-01-18 20:57:04
Rating: 5
Comment: Martha was very helpful and got me a new phone quick and painless. She even set everything up for me. Thanks again!

Name: H***** H*****
Date: 2022-11-10 03:13:53
Rating: 5
Comment: Excellent service.

Name: D***** H********
Date: 2022-10-26 01:57:51
Rating: 1
Comment: Absolutely rudest customer service ever. I have been a customer for 8 years and was treated with disrespect. Get better workers.

Name: C**** Y****
Date: 2022-10-22 19:50:48
Rating: 5
Comment: This is got to be one of the more challenging job today but one location because a really good job is this location at T-Mobilethey are very friendly and they’re very honest in their interpretations of what needs to be done but when I came here I was lucky enough to get here when there were no people and they had me taken care of and less than 10 minutes they were very friendly, they gave me options for improving my plan.There’s a lot to offer and these people are very knowledgeable in their products and plans and give them the highest recommendation!!
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Name: M******* F********
Date: 2022-10-06 23:47:07
Rating: 3
Comment: People inside are not that nice

Name: V******* M*****
Date: 2022-10-05 23:30:04
Rating: 5
Comment: Highly recommended, this T-mobile branch is very efficient and has good customer service.

Name: J**** P****
Date: 2022-08-27 22:02:37
Rating: 3
Comment: Koritsca (not sure how to spell her name) was not able to answer my questions. As I stood there to read the packaging on the back of phone cases to get my answers, she watched me and asked me what the difference was. I was looking for a really good shock proof case. The difference in the one that I wanted was a 16 foot drop capacity. All of the other phone cases have a lower drop capacity. She was unfamiliar with silicone, rubber, & plastic. She took off her own cell phone case to see if it was bendable. She didn’t know otherwise.
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Name: M****** E***
Date: 2022-08-23 21:44:44
Rating: 5
Comment: Team are very helpful thank you appreciated what you do they doing the best to make sure everything is awesome

Name: B****** C****
Date: 2022-08-11 19:18:34
Rating: 5
Comment: Very helpful people

Name: R***** J
Date: 2022-08-08 23:58:02
Rating: 4
Comment: We t to purchase my daughter a new iPhone. They helped also with the transfer from Sprint to tmobile.

Name: U***** e* C***** 1**
Date: 2022-08-06 04:22:43
Rating: 5
Comment: Very good customer service from Eddie, explained Very clear about our plan and deals, keep up the good work

Name: M****** A***
Date: 2022-07-21 02:19:37
Rating: 5
Comment: High quality servis

Name: J**** T*********
Date: 2022-06-28 23:18:26
Rating: 1
Comment: Rude employees. Useless manager Janine was no help and just kept saying to call customer service.

Name: G**** B****
Date: 2022-06-09 17:36:19
Rating: 5
Comment: I have been with T-Mobile for 17 years. The employees are very nice, knowledgeable and professional. The phone service is honestly excellent! Thats why I have stayed with them for so long.💞🙋

Name: O**** R*******
Date: 2022-05-02 03:29:31
Rating: 4
Comment: I didnt like it. They passed me before to a couple who was walking because they saw me looking at my cell phones and it bothered me. The welcome was very good but I dont know who was going to serve me. The one who was giving the turns didnt take my turn. At the couple

Name: A******* H***
Date: 2022-04-24 16:35:25
Rating: 1
Comment: Phones were not programed Mapes took 5 hrs to get to birthday party sales person attitude to older people nasty

Name: K***** D*****
Date: 2022-03-01 05:35:35
Rating: 5
Comment: Pom was so helpful! Ive been dreading the Sprint to T-Mobile switch but she laid it out so flawlessly Im now eager to get our new T-Mobile phones!

Name: K******** H******
Date: 2022-02-22 04:19:14
Rating: 5
Comment: Daniel my T Mobile expert is awesome. Today he didnt disappoint. Hes always thorough leaves no stone unturned. I dont leave there confused or with questions.

Name: S**** H****
Date: 2022-02-13 20:35:06
Rating: 5
Comment: Excellent help, fixed my phones. Very happy.

Name: C**** P***
Date: 2022-02-06 00:28:58
Rating: 4
Comment: Great service. Attentive. Informative. Quick service Austin did a great job!

Name: K*** O****
Date: 2022-01-07 23:49:53
Rating: 1
Comment: I’ll never support a business that thinks they can infringe on my rights as a free American citizen. Wear your mask sheep.

Name: K**** A******
Date: 2021-12-31 02:10:25
Rating: 1
Comment: The worst experience ever at Tmobile store, starting from Manager behavior him and staff are so rude walk in at 5:20 pm they close at 6:00 pmAnd after half hour waiting they said they were closing several time i made contact with ManagerAnd he never acknowledge or mention they were already close. Visit Iwas a purchase of new equipment and adding a line is very disappointed that this place run by incompetent not custumer oriented Manager.

Name: M***** E* M*****
Date: 2021-12-07 06:18:09
Rating: 5
Comment: Very nice and helpful👍! From now on this is my #1 to go store! All the staff here is awesome.

Name: K****** B****
Date: 2021-11-30 00:01:07
Rating: 5
Comment: Awesome as always. Daniel was a gem! I love TMobile! Team Magenta!!! 👏❤️

Name: M****** G******
Date: 2021-11-21 23:32:05
Rating: 5
Comment: Networking
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Name: M****** M******
Date: 2021-08-16 17:20:28
Rating: 5
Comment: Annette was of great help and very professional and friendly.

Name: A****** M***
Date: 2021-07-12 23:06:05
Rating: 5
Comment: Very good service. Nice people. I like it.

Name: K**** R***
Date: 2021-05-30 05:20:41
Rating: 5
Comment: JJ was super helpful with getting us set up. I definitely recommend coming here.

Name: t**** f******
Date: 2021-04-16 04:57:00
Rating: 5
Comment: I had the greatest experience at this T-Mobile store today! Annette was Incredible!! She was so patient & helpful and went out of her way to make sure I had every single question answered and that my daughter I got exactly what we wanted! The customer service & knowledge she provided completely changed my mind about keeping my services with them (they took over Sprint). I had such a bad experience w/Sprint for past 4 yrs and because of Annette I won’t be taking my business elsewhere. Do yourself a favor & go to the Bella Terra T-Mobile & ask for Annette!! U won’t regret giving them your business. Thank you Annette for your patience & for your awesome attitude:)!

Name: j* P****
Date: 2021-03-30 15:10:22
Rating: 1
Comment: Bad customer service

Name: P****** C****
Date: 2021-03-23 02:24:56
Rating: 1
Comment: Avoid this store as the Manager Alan first did not open the doors per protocol, second had a pregnant women do it while he went to where she was too send text messages, third while attempting to service a phone thats under plan and under warranty too leave with a inoperable phone and threats of trespassing all because when we said NO to changing the service plan and that the applications, device software, etc. was updated as well which that we made a mistake updating the software, then tried forcing a SIM card swap and changing the plan without authorization. This store is going to be reported to corporate as well because the manager lied stating that All sprint customers were made aware by call, text, email, and mail that we need too swap SIMS and plans as TMOBILE will no longer support Sprint customers. As he is the Store Manager if this is true and as customers we have not been notified properly then by CAFTC and FTC law they are in violation as well.

Name: F******** A*****
Date: 2021-03-06 05:33:12
Rating: 5
Comment: Excellent and. Great variety ofCell and AccessoriesT-Mobile has. Good. Sign5 G I recommend it

Name: A S**
Date: 2021-02-24 03:52:40
Rating: 1
Comment: 02/23/2021: Whoa, this place needs some service training and charm schooling.

Name: G K****
Date: 2021-02-19 23:41:39
Rating: 1
Comment: I was waiting next in line for service for new subscription. But the store allows people cut in line in front of me. When I complained to the store manager, he was not only endorse his stuff for such unprofessional behavior, but also made up excuses for the bad behavior. Very disposing with their service, and left without buying anything.

Name: P*** E*******
Date: 2021-01-28 01:55:54
Rating: 5
Comment: Excellent customer service, great deals and reasonable rates. Cant beat the network either.

Name: B** N*
Date: 2020-11-25 22:59:24
Rating: 3
Comment: Brian the manager was really nice but couldnt offer a free sim card which costs $10 for a new activation which worth hundreds of dollars, perhaps thousands depends on how long my lifespan is. Bad policy T-Mobile, especially during black Friday week.

Name: C******* C******
Date: 2020-11-15 23:03:56
Rating: 5
Comment: Carlos, the young man who served us, treated us very well, he was very patient with us, I am happy with the treatment he gave us, I would recommend this branch to my friends and family.

Name: K******** A********
Date: 2020-10-25 00:30:28
Rating: 5
Comment: Best location customer service !!👍🏻👍🏻

Name: M******* N****
Date: 2020-09-09 03:17:39
Rating: 4
Comment: Good covered network.
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Name: D**** I*******
Date: 2020-06-15 22:01:02
Rating: 1
Comment: Not happy with your service

Name: L*** F******
Date: 2020-06-13 18:58:18
Rating: 5
Comment: Good friendly service!

Name: S******** B****
Date: 2020-05-16 22:32:49
Rating: 5
Comment: The staff was great! The helped me but my new phone and get on and out in no time.

Name: l***** b*****
Date: 2019-07-26 03:01:44
Rating: 1
Comment: Looking for arrogance and bad customer service this is the place to be

Name: E*** Z***
Date: 2019-07-26 02:59:39
Rating: 1
Comment: Worst customer service

Name: H**** S*
Date: 2018-12-21 08:22:17
Rating: 1
Comment: I arrived to this store in order to solve a main issue with my account, however the store manager at that day Brian, has failed to help and avoided to deal with it. That was very disappointing and frustrating experience after waiting for more than 30 minutes.

Name: U*** H*
Date: 2018-12-07 21:09:23
Rating: 5
Comment: Always received excellent help at this location. They have not disappointed me yet.

Name: A* P****
Date: 2018-12-05 06:09:55
Rating: 5
Comment: Was helped by Julie. She made the difference! Genuine and friendly and more than helpful! We were impressed. Left with a smile. Thanks Julie for your awesome customer service. Its a rarity these days.

Name: A***** G****
Date: 2018-10-18 03:24:57
Rating: 5
Comment: Great service and great prices. TMobile has some of the beat pricing on the market. Not to mention great coverage.Love this store its convieniently located in bella terra next to kohls.

Name: J****** M*****
Date: 2018-10-16 01:17:09
Rating: 5
Comment: The best service of this year! Definitely a 5 star! And big shout out to thathwin and Kent.

Name: L*** R****
Date: 2018-09-16 22:34:15
Rating: 5
Comment: We live this T-MOBILE. Great customer service.

Name: A*** P******
Date: 2018-08-25 18:14:16
Rating: 1
Comment: Called customer service, asked alot of questions about the Note9 trade in $500 off promotion. Was on the phone for 45 mins and went over everything and asked all the questions. Get into the store and they tell me that Im not eligible for the promotion. Waste of my time!

Name: A*** P******
Date: 2018-07-17 03:46:49
Rating: 1
Comment: One of the longest Waits Ive ever had at any T-Mobile location lots of people just going in and browsing that are at the mall wouldnt recommend this location if youre trying to get in and out

Name: E********
Date: 2018-06-08 03:07:11
Rating: 5
Comment: Very helpful

Name: C****** H**********
Date: 2018-05-29 00:17:58
Rating: 5
Comment: Excellent customer service.Not as busy as other locations.

Name: C******** N*****
Date: 2018-05-17 01:12:59
Rating: 5
Comment: This is the tmobile I always go to, the workers are always respectful and the place is always nice

Name: S***** E**** D***** (****** P***********
Date: 2017-12-15 21:12:58
Rating: 5
Comment: Excellent help excellent service thanks Edith

Name: M****** A******
Date: 2017-09-02 22:09:02
Rating: 5
Comment: Great service from Bobby D! Very good person and great salesman.

Name: R*** R
Date: 2017-04-07 23:50:27
Rating: 3
Comment: They dont seem to care about getting you deals, and they just say...whatever thats what it is and walk away. not very nice.

Name: V******* R*
Date: 2016-10-21 03:23:53
Rating: 1
Comment: The worst customer service I have ever had in my entire life! Johnny, the Asian guy, was rude, disrespectful, kept interrupting making inappropriate comments and laughing in my face. The manager Brad had twisted all my words and accused me of breaking my own charger. They were both useless and completely unhelpful by not offering me any helpful solutions to my situation nor verbalizing or expressing any understanding or expressing any sympathy to my situation. I came for help, but all they did with their attitudes was make me even more upset and aggravated, making the situation that much worse. Even if wanted to buy anything I would not be buying it at that store for sure! Somebody needs to teach them a little customer service and how to deal with upset people prior to hiring them for a sales job!

Name: B*** D**
Date: 2016-09-03 02:54:54
Rating: 5
Comment: Good customer service.

Name: R*** M*
Date: 2016-08-14 02:06:03
Rating: 5
Comment: The BEST T-Mobile store ever !! Im really happy with the service and i LOVEd the staff ( especially Bobby ) .. Thank you for all the staff there for there service and there personalities .. I wont ever go to any other store because of you 💗💗PS ; This is my first review about anything 😂 thats mean im really happy that I couldnt just not write about it 😸👏🏻

Name: E******** B****
Date: 2016-07-01 19:32:13
Rating: 5
Comment: The customers service there was great. They really love what they are doing and wanted to be sure I had time to talk through all of my concerns or questions.

Name: M*** N*****
Date: 2016-05-21 01:29:44
Rating: 5
Comment: Keo B is the man!He was patient and knowledgeable with the issues that occurred with my phone. I kept the poor guy assisting me for almost three hours! God bless his heart, he is a diligent and efficient employee. Thanks Keo!

Name: s***** p*****
Date: 2016-04-11 03:28:38
Rating: 5
Comment: Best

Name: J**** S*
Date: 2014-11-23 18:21:51
Rating: 5
Comment: This by far is the best T-Mobile store. I have been a T-Mobile customer for over 20 years and have dealt with many stores in the past. Five years ago my family moved down here and needed new phones and to renew our contract. We first went to another store in the area to find out our options but the staff was not too helpful. We just happened to pass by this store and went in to see if we could get better help. The minute we walked in, David D. was super helpful. He answered all of our questions an X help us pick out the perfect phones for our needs and budget. From that day one, we have never been to another store for anything. We have to know the staff very well in the store. Couldnt have a better staff to help you.

Name: M M*****
Date: 2013-12-11 01:55:06
Rating: 4
Comment: Ive had horrible experiences with the online and phone ordering systems-- the orders would be cancelled with or without notice and without even a proper attempt to charge my credit card, without a suitably reasonable explanation. The visit to this store the other day would represent my fifth attempt to order service from T-Mobile, after 4 aborted attempts online and over the phone, and the difference is like night and day. The staff here was very helpful and courteous, clearly explaining what they had to offer and how much it would cost. Additionally, they were very patient with my mom and me-- we are very finicky shoppers-- and after an hour or so we had a 2-line family plan and 2 smartphones. So the answer to frustration online or over the phone is to go to this T-Mobile shop! If you have a few dollars to spare, buy a few accessories, because you can get a reasonable deal here (if you cant afford it, shop around on Amazon). Im going from a grandfathered Verizon plan to 2 lines at the same price, plus a chunk of change more for a couple of new smartphones. After 2 years, Ill probably have a far better deal than I ever had with Big Red.

Name: K******** A********
Date: 2013-11-21 04:05:01
Rating: 5
Comment: Yes.. this is THE store to go to. Exceptional service. Ive been customer since 2006 & this store has helped keep my business. I have tried all other carriers & havent had such luck/ service. For me phone is a phone & wireless line is what it is.. coverage always been decent for me.

Name: S**** B**
Date: 2013-05-28 19:57:18
Rating: 4
Comment: Better service at this location than other T-Mobiles Ive been to