In-store shopping
Yes
T-Mobile in Berkley
Categories
Location on the map
Berkley, Oakland County, Michigan, US
Service options
Delivery
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Amenities
Wi-Fi
Yes
Crowd
LGBTQ+ friendly
Yes
Transgender safe space
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 248-677-0271
Site: https://www.t-mobile.com/stores/...
Site: https://www.t-mobile.com/stores/...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:12–6PM
T-Mobile in other cities:
Comments (79)
Naima went above and beyond to solve our problems and switch us over. Definitely 5 star experience!!! Thank u for being here on a Sunday to serve us, Also nice having someone knowledgeable in all aspects of their field to make things go smoothly and not to lose any of the client data witch I carry, it is very important and personalized to me. Thanks again. C Ya next time......Mike P.
I was thinking about getting a new cell phone but there so damn expensive! I spoke with a gentleman named T when entering the Berkeley T Mobile store and he offered me a free phone if I turned in myold cell phone, so I did it! T was fantastic throughout the process showing total professionalism and I believe this company made a good move by hiring a representative such as T. Keep up the good work sir.!
Wonderful experience with Naima. She was professional and helpful. New phone purchase she setup everything for me within 20 minutes.Thanks for great service
Switched from metropcs to AT&T and didnt like it at all. Naima helped me switch to T-mobile and Im loving it! Definitely recommend! She even hooked me up with a tmobile tuesday flashlight! Its too cute!
Allowed non-authorized person to add a new phone and encouraged them to add a line without security information. FRAUD ALERT, I am talking to corporate, they also bill out of Ohio, and even corporate want sure where they were ..... BE WARY they are suspect!!!!! I have been with Sprint since 2007 and never run into something like this. Go to another site PLEASE!!! P.S. when someone is the same name and take about how great that one person is (a.k.a Animal) its either paid for or them posting fake reviews. Again be wary!
T-mobiles staff is friendly, explains technical processes, and helps me understand how to makr my plan better.I learned last moth about WiFi, to access my laptop. This month, I am learning about T-mobiles Mobile Vision ... to add Netflix, to see more channels on my TV.I really like the Berkley, Michigan outlet.
They helped me sync my contacts and pics from my old cracked phone to the new one I got from my insurance. Very pleasant and willing to be of service. Good people.
I wouldn’t give this store or company one star if I had a choice. I went in a few weeks ago and got a written quote of $300 down for 3 new iPhones and $200 a month. Once we decided to go ahead, we went into the store where they STARTED the process of switching our service over. Then the amount down changed to $700! After hearing the $700 price tags to switch service (this took 2 1/2 HOURS of our time while they took other customers instead of finalizing our program). We decided we weren’t going to switch at this time. This was NOT what I was quoted. They took the $35 screen protector off my daughters phone and didn’t replace it. NOW we have received a bill for $12 for NOT going with their service are THEY SERIOUS? This is NOT ever going to be paid and I’ll be going into the store, getting a FREE screen protector to replace the one they removed and getting this bill credited! HORRIBLE CUSTOMER SERVICE!
Stephan and his team were very helpful. They didnt try to upsell us. They gave us all the information we requested and got us set up on a family line, transferring my wife and two others to my plan. I was very satisfied!
Great experience with sales person girl Naima. Shes always been real helpful. Came back to switch 2 more lines.
Very bad service. I came at 5:00 (they closed at 6:00). The attendant was constantly taking what sounded like personal calls in the middle of troubleshooting my issue. They made no effort to hide that they did not want to be there, being impatient and simultaneously bored and irritated. Another customer came in around 5:45 and the employee said F*** this last minute s***. The only thing they figured out at the end of the day was how to take my money. I had to call in for support the next day myself to get my issue resolved.
T-Mobile the company has been great. But avoid this particular store unless you are buying something. I went in with a question and to drop something off for return, and the 2 workers could not have cared any less. Wasted my time and gave me the runaround, even though the main T-Mobile website said the store could assist. They tried to make me feel like the dumb one! Bad customer service is a HUGE turn off. Avoid.
Went in to ask what Tmobile ID I needed to use the Digits app, as Id researched it and you can use your current phone number under my plan. Was told that wasnt possible and I needed to pay an activation fee and pay to get another number to use. I needed it for an employee I just hired so went with what the store rep told me. Figured out how to use my current business number later and did, in fact, not need the extra line. Called customer service and they canceled the line and refunded the money. Still wasted a couple of hours due to this thievery. Wouldnt go to this store again if you paid me. The employee was either lying and swindling me, or too ignorant of his product to be allowed to handle the interaction appropriately.
This place is absolutely good at bussiness and great customer support! Ive broken multiple phones and there assurance backup has saved me everytime. Ive traded in phones to get amazing deals. And they ALWAYS hook me up and help me out they helped me keep my solid plan that didnt include international and added international for dirt cheap and always give me options. Stan is extremely good at talking and getting bussiness done while still not robbing you for your money. And the owner is always good with his customer support. 5/5
Naima has always been so professional and enthusiastic. She’s a great sales person. Always smiling when I come in !!
Signed up for T - Mobile at the Berkeley locationWas set up with plan and price when I got bill it was significantly higher then what I was told. Had to call T-Mobile twice once to correct bill as I was signed up for the more expensive plan that I did not want and then to get correct information about rebate offerT-Mobile so far is great but do not go to this store unless you want to be misled This was all done by the manager
The other store did not help me at all but Naima went up and beyond to help me ! Great experience.
Naima is the best! Definitely go see her for your phone needs. Absolutely the best service provided by this store. Will go again!
Naima was phenomenal at her job. She was super nice and extremely professional!
This store is so nice to us when we come in and their knowledge of the products and features have proved to be invaluable
Joey, Martin and BK are all Super nice guys! They were very helpful and patient! I am so glad I came to this location! Thanks guys! Happy Holidays!
Although I wasted a ton of Stephans time, he was the epitome of professionalism! I actually wouldnt have blamed him for despising me, but if he did, he certainly didnt show it, and went on to fix some funky issues with my new phone.
They were very unprofessional, and have no concern for the value of your time. They will make you wait and not care. They are adolescents with a minimal brain capacity to handle that job they have and customers satisfaction.
Knowledgeable, professional, and friendly and very helpful. They are all ( employees) like that , at T Mobile. You get your moneys worth at T Mobil .
I had a pretty great experience and will say that it is my preferred store to patronize as the manager was very helpful.
I have gotten great service by the lady sales representative. One of my best visits !
I was dealing with I believe her name was Nama. She was great and provided me with great service.
Very good service provided by Naima and Martin! They were very helpful and joyful !!!
Do not go to this store. They were incredibly rude. We went to the one in Southfield and had great service.
Waiting for 10 mins in line. . No one greeted me. Left. Dont like bad customer service.
Great store but not enough staff, sometimes the wait is long, even for a simple question. Otherwise, good service.
Shady store with unprofessional employees and supervisor. They will upgrade your services without permission so watch your bill.
Looks like the manager is super sick and speads his germs all over the place. Disgusting. Also he didn’t know much. His employees took over cuz he was lost
Great service by Naima and Martin! Super knowledgeable.
Great service and selection. Best T-mobile store I have ever been to
Great store. Super friendly staff. Made my buying experience a breeze.
Lady name Naima was great and provided me with great service!!
Stephan was incredibly helpful swapping us over from Verizon.
Will not shop at any other T-Mobile locations the store here in Berkley is amazing we have been coming here for years.
Weve always been helped and had great service at this location
Great store with great customer service. They are always helpful and quick.
Staff was pretty friendly, and process of switching phones seemed to take a bit longer than necessary.
Tezz took care of me & got all of my issues resolved.
Excellent customer service, highly recommend going there!
Great service, always going out if their way to help you
Poor customer service will tell you they have a phone in stock to get you in the door and not have it what a waste of my time
Great customer service from the staff at this T-Mobile store
Naima was super professional and knowledgeable
Awesome guys! Stop in for an upgrade!Tell em I sent ya!
Very good customer service.
Super fast service provided
Great staff and great service!
Great salespeople. They try really hard
Naima was great and professional
Friendly staff, had what I needed in stock.
Great staff great service
Martin and team are great!
Love the customer service.
Super nice lady
Top notch service, very helpful
Very friendly and knowledgeable
These cats always hook it up
Can I do a negative star
Fast and friendly response.
Naima was great
Very helpful employees
Wonderful
Best
I returned an iPhone to the store. Because it came with an update that put a pregnant man on my phone and my daughter saw it and that wasnt cool. When I took it back because I was within my 14 days the soy boy behind the counter decided to tell me that I have to be more inclusive . I dont have to do s***
Total reviews rating 4.2
79 Reviews for T-Mobile 2023:
Review №1
2022-02-20Ive been a customer of this store ever since I moved to Royal Oak in 2012. Yesterday I took my mother in to buy a new phone outright with cash. We explained we were there to get a new phone for her and I was really surprised at the rudeness of the gentleman who assisted us. He started helping another customer who came in after us. Greeting a customer, yes. But putting their transaction before ours without a single word is unacceptable. We walked out and drove up the street to the store in Birmingham and they were happy to assist us.
Review №2
2022-03-28People inside are very helpful, but Online T Mobile tends to lie to its new customers so be weary and make sure that you know what you truly sign up for as means my wife were told we could upgrade and then come to find out it was just to try and take even more than 200.00 a month we already pay for only two lines. Just think about it before you plunge into the depths that is lies of online TMobile
Review №3
2021-11-16What is the strongest possible way to NOT recommend a store?Their staff, while very nice, completely screwed up moving my migration to T-Mobile from another carrier. This has resulted in no less than 6 HOURS, multiple store visits, multiple phone calls, support escalations and head scratching on the part of T-Mobile.They did everything wrong - I dont know how it got this bad, the words of T-Mobiles support rep.And did I mention the problem is still not fixed?I have had wonderful service from everyone else at T-Mobile, but this store is the exception. Avoid for your own sanity.
Review №4
2021-07-09Naima & Jordan were awesome in assisting me with all my phone needs! 😀 They were so joyful and knowledgeable at what they do. I will be back for more service and definitely recommend this store to everyone. Go there and see them!
Review №5
2021-04-20She did a phenomenal job transferring all the data from my old phone to my new phone. Last time I couldnt get anything back but she made sure I had everything. A great customer experience. I would recommend this store to everyone.
Review №6
2021-05-04The ferndale store was really rude to me but this young lady Naima was super nice and knowledgeable. She trasnfered all my data within minutes. That location did not want to help me with my watch or phone but Naima upgraded me with a free phone and a new free watch! Great service. Iwill be coming here from now and on.
Review №7
2020-08-14Amazing service today! Naima and Martin were fantastic, helped my elderly mother in law get a new phone and transfer everything for many hours. They were extra patient and made sure she had the most optimized plan. Highly recommend!
Review №8
2021-03-22I stopped in here to check out what plans were available, after becoming frustrated with my previous carrier. Thanks to the phenomenal assistance provided by Habib and Redwan, I left with my new phone in hand, after a seamless transition. They were both absolutely awesome!Thanks for the great customer service!
Review №9
2020-08-07Excellent experience i had with the sales representative Naima. She was very joyful and knowledgeable! She made our switch from metro very smooth and quick. Been to many T-Mobile stores. One of the best experince and I highly am satisfied. She even hooked us up with T-Mobile Tuesday app for free items!
Review №10
2020-06-12The manager Marty did EVERYTHING in his power to make our experience a great one! He was so amazing we brought our parents in to switch their phone plans too. Thank you Marty- you made our switch a positive experience (which is not something Verizon can say!)We appreciate you!