In-store shopping
Yes
T-Mobile in Clio
Categories
Location on the map
Clio, Genesee County, Michigan, US
Service options
Delivery
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Amenities
Wi-Fi
Yes
Crowd
LGBTQ+ friendly
Yes
Transgender safe space
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 810-687-0393
Site: https://www.t-mobile.com/stores/...
Site: https://www.t-mobile.com/stores/...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:11AM–6PM
T-Mobile in other cities:
Comments (94)
Very helpful Justin was great help to this tech challenged person
I came in here just to get a sim card replacement. The customer ahead of me was an 80ish year old woman switching from a flip phone to a smartphone. The staff was so patient with her and great at answering her many, many questions.
Very poor service manager/owner refused to help me after a long complicated process of getting my defective phone taken care of. I bought from phone from his location. I asked him to just look at the notes from corporate he refused told me it was a waste of his time. I needed to swap out my defective phone and he absolutely refused to help.. I have been going there for all of my families phones.He Also wanted me to explain what I needed I front of other customers. Wheres the privacy, I explained it would be lengthy that I would wait. He didnt like that. Sprint you need to do better. How can you refuse to look at the notes put in the system? I live 10 minutes from this location and had to go to Burton for help.. sprint is a disappointment I wish I could switch.. Ive been w them since 97.Clio Location is unprofessional.
These guys are great. Always friendly and very helpful. Keep in mind this is a franchise and not a corporate store so they cant do Everything for you but are still very capable. You cannot get repairs done at this location.
If I could give less than 1 star I would. The service was horrible from the store manager. We waited over an hour and still hadn’t been helped.
Horrible service and poorly trained employees. Really comes down to poor management and staff training. Go to a diffrent store or call sprint directly.. get help from properly trained employees !
Great people took right care me when I went in even though Ive been with Sprint since 2008 I recommend everyone going there
Kristina was extremely helpful with my Apple Watch plan and guided me smoothly through my first experience as a customer there. I would definitely recommend checking out that location for any future plans with t mobile!
They had us move over stating service was great then five days later we cant make a call (sorry our maps on the sales site are not technical), what a waste of time. No 5G unless you have a 12 iPhone
Very helpful and informative. Took plenty of time to explain the phones and also services available. I havent made my decision yet but it was nice. Everyone was very polite also.
Freddy was such a big help with my tmobile Tuesdays. As a new customer Im grateful. Ill definitely be using tmobile in clio as my store! Thanks Freddy!!!
Everytime I go in, I am treated with respect. They answer my questions, get me what I need and dont make me spend any more than I have to. I dont feel pressured to keep buying. A great team.
Love this store and everyone inside it! they will always go above and beyond for you while trying to save you as much as possible! they are always knowledgeable on all the new promotions and deals!
Went to pay my T-Mobile bill with cash and said they had no cash till and could only with card. I had to go to another store where they took cash for the payment.
Very helpful and thoughtful service. Didnt try to waste any of my time and let me know about everything that I was getting.
Great people here and funny! Randy was very nice and helped us out the best he could. He even went out of his way to help with as much as he could! Thank you and I recommend this store to anyone!
Chris Was very helpful and efficient at his job, was very glad I did business with this location.
Came in on my lunch break with an issue and thought I would have to wait a long time. They got me in and out. The staff was great!
I came into the store and my bill was messed up and so was my phone thankfully I got a very knowledgeable rep named Randy he was able to help with my bill and get me into a new iPhone XR and was able to get me the color I like really appreciate all the help I got I highly recommend this store and Randy
Tim was very nice. He explained the difference between phone plans in a way that I didnt get confused and helped me pick the best for me and my family. Will be happy to do business with Tim again
Will lie to you to get a sale , long wait times for customer servive , they always try to raise the bill for no reason. And point blank cant trust what they say
The person that helped my wife and me get cases for our phones was knowledgeable, professional and very patient. I will go to this Sprint store again and not to the one I usually go to that is almost 10 miles away.
The Manager and employees never answer the phone. Also when you have a question the employees cannot answer and they tell you the manager will call you the next day when he comes in and never does. Long wait times and cannot answer questions.
When I go to pay my bill or have questions I make sure Cassies working. Shes the best. Very knowledgeable and always explains every way possible. I give her 5 stars for friendliness, very helpful, and I will go to that store for that reason
Been in this store for over a hour and a half just to pay my bill. Will be so happy when I can get deferment company so mad
Ive never been treated so rudely before. I asked someone to help me fix some issues with accessing my account online because I got locked out and was told on the phone to go into a store to resolve it. The man there said he couldnt fix any issues like that in the store. That was fine, but I then asked him to pull up my plan information to help me with a billing discrepancy AND HE LITERALLY WALKED AWAY FROM ME TO TALK TO ANOTHER CUSTOMER. I couldnt believe it. He didnt ask for my info or even say anything to me before walking away. It took me a second to realize he was done with me, and no one else even came to help me instead. I wasnt being rude or unclear about what I needed help with. Its like the whole time I was talking to him, he was distracted and listening to the other customer and just decided to help them instead because I wasnt buying something. I left without any help at all from anyone there and left Sprint for good. This guy was the final straw with that company. I would not recommend going here at all. I still cant believe that someone who works with customers would just walk away from me with no explanation at all. It was very rude.
I love coming to the Clio store Im always greeted right when I walk in and they always manage to help me with everything from questions to new devices.. if you ask me my store of choice.
Kristoffer is very helpful & pleasant.
Randy is completely worthless!! Was sitting there doing nothing while he was supposed to changing our plan over. Then acted like he didnt know what was going on. Would not recommend this sprint store at all!!
Great store! staff is friendly and very helpful.
3 visits to resolve issues and they still cannot get it right. Will NOT be back to this store
All though provider service is less than adequate in my area for being 4g service area. The customer reps have improved greatly from what they were.
Thank you randy for your patience and excellent customer service!
Great store love the staff they are amazing
Randy was awesome! Got my monthly bill down and helped me out with a new Note 10+. Very happy with the service!
We apologize for any inconvenience or bad service you received. Our location is now staffed with more professional and knowledgeable employees. We would love to make it up to all of you that experienced problems. Sprint in Clio is dedicated to assisting their local customer base with great customer service by offering the latest and best wireless solutions.
Went in there today because I was thinking of changing to verizon. The guy at the counter didnt even look up, he just said call customer care. Sure thing!
Sprint cellelar service is none too good, but it isnt the staff at the stores fault.
Sold us defective phones then before the 14 day trial was even up they said we would have to buy new phones. If you dont know what your doing with sprint DONT GO HERE, they will try to rip you off
Switched from T-Mobile to Sprint. Lawrence did a great job of helping me in a timely fashion. Thank you!
If I could give 0 stars I would. Manager has terrible customer service. I was told everything for switching from Verizon would be taken care of. That didnt happen. I called the store numerous times for help or to see what was going on and they put me on hold and let the phone hang up. More than once. More than like 4 times actually. One time they thought they put me on hold again and didnt hit the hold button so I heard a whole conversation of them talking about me and laughing making racist remarks against me. I had to sort out the pieces myself by calling sprint customer service and Verizon numerous times. Finally 3 months later WITH NO HELP FROM THE CLIO STORE I got it figured out. Defiantly would not recommend this place. Not how a business should be run. Terrible customer service
WE WOULD LOVE TO MAKE IT UP TO YOU ?? You wrote that in the last week? I was just in there with an issue that was created IN YOUR LOCATION! I was dismissed by the female that works there by her saying that she has no idea what promises James told us when selling us the phones! I came in to have the problem fixed, not to be so rudely turned away as if they didnt care about what kind of service was given at the time of my upgreade...If I could give this store a ZERO star review I would! If you do not want to be scammed, do not go to the Clio Sprint store! I was just there on the 1st of September to upgrade 2 phones and was told that there would be no activation fee if we leased the phones, that the only in store payment would be the remaining balance of the phone I already had. Well....when I checked the bill a few days later we had a passed due amount!!! It took a few more days and SEVERAL phone calls to corperate! When Corperate told me to go into the store and see if they could fix the mistake that the sales person made, I was basically dismissed and was even told that the sales person that sold us the phones would not be back until Monday because he was in training?? This is the same person that sold my husband his old phone several years ago at THAT SAME STORE! Bunch of lying, scamming and rude customer service/sales! I cannot stress this enough AVOID THIS LOCATION AT ALL COST!!! These people at this location have NO IDEA WHAT THEY ARE DOING!!!
In 3 visits to the Clio store I spent 8 hours up there getting the run around... Bachelle has the worst customer service... told me my bill would be 105.00 out the door and it was not even close to that...they debited my bank acct without permission... would not piss on this store if it was in a ball of flames... called the 800 number and my account was fixed...which took about 5 minutes...unreal
Did everything I Asked of them awesome and theyre funny as heck
Just switched over a couple phones to Sprint. Got my SIM cards in the mail and despite a background in tech support I was unable to navigate the waters. After chat support was proving frustrating I decided to stop at a local Sprint store. It was busy but Randy was a total pro and got me up and running with zero headache. He was a good sport and fun person to work with. A+++. Would use again.
The staff in this store are by far, the rudest people I have been in contact with in a professional place of business in all my years. I was a Sprint customer since the year 2000. No shock, I took my service to Verizon.
The manager Barchelle is extremely efficient. Best experience ever activating a phone and hes funny as heck!
Very slow, waited 2 hours. 🤬
Where do i begin? I do have to say the first time was a quick and pleasant experience. However, the second time, not so much. I returned a device that I did not want and changed my plan. Long story short, I spent over two hours on the phone with a customer care supervisor because the store is denying I ever returned the device. Absolute non-sense. What use do I have for a non working hot spot??? I will NEVER do business with this sprint store again. They need to properly train there staff on how to handle customer returns. Thank you so much for the 2 hour inconvenience.
Best store by far thanks arsenio
Absolutely terrible, they have no customer service at all. My bill was suppose to be $81 but for some reason this month is was $188. So I asked the guy to go over my bill so three different times and all he could tell me is its this month and next months. I walked out, bc I was so annoyed by this guy. I literally called a different store and figured it all out and I payed my original $81 for the one month of service. Clio sprint store is pathetic
Showed up today at the clio store, Google and the sign on the door said opened at noon, wich is when i got there, it is now after 12 30 and dispite seeing 2 employees walk by in the back, called 3 times with no answer, and pounded on the door, still the door is locked and lights are off. If there was a way to do a negative rating i would... I will never return to that location, and if i have similar service at the lindin rd location i am switching carriers...
They dont always have a lot, but if you need help with a phone or are upgrading its alright and close by.
Arsenio is Great he was fast very funny nice and very knowledgeable he is a sprint genius
Aweful! Do NOT come to this store! Go directly to a corporate store. These people have no clue what is going on. They scammed me and got away with it because I had no idea until after the 2 weeks trial period. I contacted Sprint customer service. They couldnt help me. Then Brian calls from Clio and tells me he wants to help me. I tell him the story and he hangs up. I called him back and he hangs up again! Very unprofessional. Kyle is the Store manager. When my husband and I went up there to complain, he hid in the back. He came out later (I was in the car waiting for my husband) They told me he wasnt even in! Jordan was the name of the guy who had no flippin clue what was going on, although acted very confidant in what he was saying. Dont go hear. I cant stress this enough!
Went to the store looking for a charger. I was called man by a guy probably 50 years my junior. I checked out your chargers then was referred to as man again. When I corrected him all I got was a shrug and a walk away with a to bad motion of his arms. Never shop there again.
Useless people.... Not a corporate store
Those guys are amazing best experience Ever
Everyone i is very friendly and helpful. Special thanks to Kristoffer and kristina.
You can pay your bill, and buy phones, they dont fix phones
Bought a new Samsung and cover...Sprint is my carrier never had any problems with Sprint in a yr.
Told me they were a cooperate store and they werent. I dont like being deliberately lied too.
Great customer service!
Great Service from Larry Dunn today!
Great service very knowledgeable
Spent nearly 1.5 hours in this store, waiting, then waiting for the representative to figure out why he couldnt log in, all while trying to sell me on a new plan and new phones, then once he got in, wouldnt tell me ANYTHING because I wasnt listed as an account administrator (after taking photos of the front and back of my license to scan it in). We got frustrated and left and went to the Sprint store on Linden Rd in Flint. They had a lot of people waiting, but my wait was still 1/4 of the time I was waiting for someone at Clio. I only had to give the representative my phone number and he was able to tell me when my contract was up and what I needed to do to switch to a new carrier. A total of maybe 15 mins at the Linden Rd store. DO NOT waste your time with the Clio store.
Kristina was very helpful and very friendly I appreciate her assistant
VERY POOR service at this store!
Arsenio was the best rep ever total rockstar
Was remodeling store while open
Poor service from sprint company
Cassie & Tim are absolutely amazing!!!
They got the job done!
Couldnt help me
Worst customer service
Barchelle and Arsenio are awesome!
Friendly and helpful 👌
Great people.
Great experience
This place sucks.
Really helpful
👍
Great people and great service!!!
It was o.k.
Total reviews rating 3.7
94 Reviews for T-Mobile 2023:
Review №1
2022-07-09Alli did a fantastic job when I came in to the store. Very patient and helped me understand exactly what would happen with my bill when I joined. Couldnt recommend her enough!!!
Review №2
2022-06-08***DON’T WASTE YOUR TIME****My wife and I recently visited this store in search for new phones and service. We were told they were having a promotion on iPhones buy 1 get one free on the mini but l would just have to pay the balance for a 13. I was excited for about the first 10 minutes. We were there for 2 hours, and I was told each line would require a deposit of $375. I was not pleased, but was going to go with it. The system went down, and they asked if We could come back the next day. We did and spent another 2 hours ( that’s 4 hours total) to be told that I would have to pay well over $1000. I refused to pay that, so we left. I went to AT&T we walked out 35 minutes later with 2 new iPhones and a cheaper monthly bill all for the the sales tax of the iPhones. Then T-mobile has the audacity to send me a bill for $4. I then call the customer service line and was on hold for 20 minutes. Do yourself a favor and go elsewhere.
Review №3
2022-06-26This one is a wast of time. Charged me for things we did not ask for. Rude, I recommend taking your business else where. At no point should you talk about the commission you make off someone as they are walking out the door.
Review №4
2022-01-03Bought a phone from this T-Mobile a few months ago, the phone stop taking a charge due to no fault of my own, so Apple replace it for free. Came into T-Mobile twice to replace my sim card, first time was denied since my name wasnt on the account but the second time it didnt matter that I wasnt on the account. Also went to get a new screen protector since I bought their unlimited screen protector replacements but since I got a new phone they charged me for the new one. Basically this T-Mobile will sell you a broken phone, deny you service if they feel like it and make you pay extra money when it is not necessary.
Review №5
2022-05-02Metro store in Clio is great and don is a great worker and cares about his customers tells them about the best deals
Review №6
2022-06-25I have been with t moble for a year and has been the worst experience I have had with a phone I am once again with a phone that doesnt work to send a text or make a phone call I will be going back to Verizon asap
Review №7
2021-11-26Cassie is the greatest sales person Kris is super helpful and always willing to make the deal work! Jake was great as well! Highly recommend the whole team!
Review №8
2022-06-07Absolutely wonderful experience here today! The customer service was excellent!
Review №9
2022-03-22Worst service Ive ever had, wasnt anybody there that knew what was going on. Dont recommend the place especially if your on a schedule. SLOW AF
Review №10
2020-07-01I have to say I was so frustrated with my phone this morning when I was bringing it into the store. I came in to Cassie and Chris and later joined by Kristina. Not only did Cassie do everything she could to help my situation but she is actually getting a card for me from a different store in the morning and bringing to Clio to save me both time and the trip. I can drop my phone off and they will call when its ready. I have been really thinking of changing companies as I really have never enjoyed the service Ive had a sprint stores. I will say though. Clio is the only store I will be going to for as long as I am in the area and with Sprint. It was a good fun group with lots of laughs. My faith has been restored!! Thank you so very much!!