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Taco Bell in Ann Arbor
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Location on the map
Ann Arbor, Washtenaw County, Michigan, US
Payments
Phone: +1 734-663-2100
Site: https://locations.tacobell.com/m...
Site: https://locations.tacobell.com/m...
Opening hours
- Monday:8AM–1AM
- Tuesday:8AM–1AM
- Wednesday:8AM–1AM
- Thursday:8AM–1AM
- Friday:8AM–1AM
- Saturday:8AM–1AM
- Sunday:8AM–1AM
Taco Bell in other cities:
Comments (199)
I tired to order a party pack and was told that I wasnt allowed to because they only had 3 people working and didnt want to make all those tacos ... I was willing to wait but still not able to get my order I never knew that was something you could tell a customer needless to say Ill never come back to this location.. very poor people skills by Austin who took my order
The kid w braces working the drivethru needs to work on not screaming at whoever is at the window. im less than 5 feet away you dont need to use your outside voice
Went in and order 21$ worth of food asked for no sour cream on my bowl and paid for a side of chips did not get them at all and sour cream on my bowl. I called them and let them.know about missing items and was hung up on and when I called back asked for the manager and she straight up told me she would of not hung up on me if I was not rude. 1st of all was not rude to anyone. Kim the manager there is rude and would not resolve or offer me any money back for the stuff I paid for and did not get. VERY RIDE MANAGER AND WILL BE CONTACTING THE GM
Not too bad- although it could be better, tacos were good, especially the chicken chalupas. I would get those again. My suggestion though, add a little more meat on the bottom of the tacos (not just lettuce weeds and cheese- they make a mess in your car), also put some napkins in the bags, without them theres no mess to clean up. Otherwise, good.
Loaded. Fresh. Fast. It wasn’t busy so we were doubly surprised by the freshness.
I use to like this location, but the people they have now have totally dropped the ball. Rude to you when you order, dont listen to your order and get angry at you, or close down 3 hours early for no reason and rudely tell you to cancel your online orders when theyre in the wrong. Trash.
They’ll stick around in the restaurant (with the lights on and everything, power obviously restored) just to tell you that they had a power outage and aren’t serving food any more for the day.
If youre struggling with faith, and you need definitive proof that a loving God exists- simply bite into any item from this menu, and you will feel that the creator must love you sO much to create such miraculous flavors ❤️🙏❤️
Its Taco Bell, so you know what to expect as far as food goes. It is Very conveniently located near the on/off ramp of I-94 and is always clean when I have gone. They were pleasant as well. Best part was my son paid for dinner! ;)
12:45 in the afternoon and the lobby is closed. Being a truck driver, it is hard to get food when places want to have the lobby locked and wont make exceptions.
Dec 2021 went back again a few times... thankfully location seems to have steady hours now but still limited. Food was hot and fresh! Upping rating from 2 to 4 stars.TEMPORARILY CLOSED NOV 3, 2021.Posting in case anyone goes today. I placed an order in the mobile app, only to find out it was closed. You should disable the location in the app when it is closed or prevent ability to order. Location on West Stadium is OPEN.
First time in 3 years, I actually enjoyed Taco Bell. The taco was actually made properly and the bean burrito was plump and saucy like the old days. I live near the Saline Taco Bell and it should be shut down and usually go the Ann Arbor-state street Taco Bell, which has gone downhill over the last year. Thanks Jackson Street for the surprising experience. Quick drive thru service and friendly staff. I wish I lived in the area.
OMG... TWO HAIRSIf I could give it no stars I would. Went there tonight and only one person was in the line ahead of me. On the screen next to the window it said I was at the window for 8 and half mins. Got home and my food looked discusting. Open my tortillas and nothing was in them. Called the store to talk to a manager and he was a joke. He was rude and I end up hanging up cause I was sos frustrated. I am making a call tomorrow when the staff dont seem like a bunch of people who dont care.. I am also calling corporate.
Half hour long wait only to get told they’re out of stock of basically any item I want. When I finally find something in stock they manage to screw it up, and apparently can’t even do something as simple as put no ice in a drink. Then again I guess I’m lucky I even got served tonight because last time I got here 20 minutes before close they were already closed despite having their drive thru lights on.Kinda shameful in comparison to the Taco Bell on Washtenaw, which has managed to at least make sure orders are right despite the insane wait times at night.
Repeated order 3 times and they seemed to get it right on the screen, until actually getting the food. How hard is it to ask for no sour cream?Ended up driving through a second time only for them to screw up that order.Attempts to call went unanswered.
In the 6 years that I have lived here I dont think that they have ever gotten a single order of mine correct. Its always a missing sauce, a missing taco, overcharged, swapped orders, or them just plainly ignoring special requests and sending out the normal ingredients. Even when they arent busy. I cant even begin to explain how disappointed I am in the service here and today was the last straw. The staff were nice but they completely swapped my order. I paid for $18 worth of food and they gave me a bag with 4 burritos. It wasnt even busy there were only a couple cars in line:(
The taco Bell at 5650 Jackson Rd. in Ann Arbor is the only Taco Bell in the Ann Arbor area worthy of my money. The food is always amazing the staff is always wonderful. This is MY Taco Bell
We had non-beef tacos and nachos. It was drive through as not allowing dine in yet. Though it was busy with few cars waiting in line but they really did a good and efficient job in taking orders and delivering food, diligently. I had a bad experience in my previous taco branch when they delivered us with beef despite we ordered with beans but this branch did a good job.
They cannot make you order ahead on the app. Its strictly against corporate policy. I called and inquired. I was having a low blood sugar moment and explained it to the person in the magic ordering speaker box, and he was cool and let me order right then. In a normal, non- COVID world this place is really good. Now.....not so good.
Terrible. Stale tortilla.. messed up order ( missing item)They just care at this location
UPDATE FROM PREVIOUS REVIEW BELOW:I made the mistake of ordering through the app TWICE on 2 different occasions because the staff here doesnt seem to read well!!My first app order (from september) at this location, I payed extra to substitute my entire order with chicken, but instead, I received beef. I let it slide because I was in a time-crunch. Second occurance: not only did I wait 10-15mins at the drive through, I had to go through TWICE (doors are locked) because they forgot a couple of items on my order! 30 minutes wasted, thanks!I dont care if they are understaffed (everyone is), READ THE ORDERS & GET THEM RIGHT THE FIRST TIME!!I do not recommend this location AT ALL!!!--------I come here often since theres never a long line whenever I need a quick bite in the area. One advice I can give you is to check your bag before driving off as they NEVER seem to remember you requested Hot Sauce with hour order just MINUTES prior!
Service is a bit slow even with only a few cars in line.
Cannot get my order right. All i ask for is no cheese and it is wrong every single time... yikes
Long waits in the drive thru. Frequently ask for sauce and either dont have any or its just forgotten. The taco speaks for itself.
The dude working at 10:30am today was very nice
Made us order online because of short staff and the website couldnt process the order. Youd think ordering through the drive through would be faster than ordering online, how stupid. Oh and not to mention their taco bell says breakfast but they dont offer breakfast. Do better taco bell and pay your people more, you can afford it.Edit: they also never update their hours when they close early (which is every day now) yet even Arbys next door can at least change their hours on their location no problem! Are the people here proud of the awful service everyone says they give? Do better.
The girl working evening shift took way to long to process my order last week, then messed my order up tonight. Imo she is much to pretty to work there 🥵
Ordered breakfast at 10:56. Got taco bell breakfast at 10:58. These guys are Pog.
Went there tonight after my shift(8pm). My wife placed an online order. Waited alittle while for our food no big deal. Noticed the 2 female staff goofing off in the window. Got home come to find out they messed up our order. Called up there to tell them. Female on the phone was rude and no help to us. Told us theres nothing she could do to correct it. Basically paid extra money for something completely different to my order..very displeased.
Terrible. Forgot my 2 Chalupas, I called and they said I needed to either come back today, or have my receipt to get them. No refund offered. Well, they never gave me a receipt, and I live 20 minutes away, not worth the drive, so I am frustrated and out my $$. Dont bother, this location has the worst inventory, they are the only place I go to that is out of something about every time I go, including BEEF once.
Stopped with my wife and 3 kids. The service staff was rude, the wait was nearly 20 minutes and they screwed up our order. Even worse, when I showed them that they forget several items, they almost argued with me about it. I had to show them what was given to me and my receipt. At which point they agreed to give me the missing items and still gave us the wrong order. At that point, we couldnt take the incompetency any more and just left. I will never go there again.
They consistently mess up orders. Weve learned to double check our food before we leave the drive thru. We were in a rush tonight and left before checking. We asked for my boyfriends chalupas with no sour cream, and lo and behold. Sour cream. I work in a fast food restaurant and I understand that mistakes happen, but it seems like a every order occurrence at this location.
The young lady was working front counter, Murphy was outstanding and very patient with me as I was trying to figure out how to order on the app. I don’t get too much friendly service when I go to fast food these days in this place was incredible!
Ive actually not seen a business worse run then this store. Half the people in line are from the drive through back because order given was wrong after waiting 30 mins for it. Lots of laughter from the back and zero people actually making food. This isnt the first time either. I ran a taco bell when I was 15, 20 years ago and Im certain I would be more efficient by myself than what this store produces.
Came at 930, workers told us they were out it every single piece of food - that they had absolutely nothing… if that was even true, why wouldn’t they close? Workers getting paid to stay open for hours with zero food in stock? Ridiculous
Staff is nice and the food is well made, but they close before their listed hours so often that after 10pm, I dont even bother swinging by to check anymore, I just go somewhere else.*edit* These people havent gotten an order correct in ten visits or more. I wouldnt be surprised to open my bag and find Wendys fries and a pair or shoes in there at this point--you literally never know what you are going to get. Disappointing, not going back.
Was told that they Ran out of food and that the two cars in front of us took it all... This was at 9:50 p.m. It says that they are open until midnight. How do you just run out of all food in general? What if I just wanted a drink? I dont believe that they ran out of food I think they just didnt want to do anything for the rest of the night.
SLOWEST Taco Bell ever... Every time I go. At least a 15 minute wait each time, every time. Sometimes pushing 30 minutes. Im pretty sure they slaughter the cow, butcher it, and grind the corn for your shells after you place your order. The building is new and looks nice. But the tables are always sticky and the soda machine seems to never be cleaned. They hire slow kids so they can pay garbage wages. Hire better people and pay them to stay. Focus more on making money, rather than saving money. That way your business isnt a horrible experience.
Over the past couple years, I frequented this Taco Bell quite a lot. In recent months, however, I’m struggling to find a reason to come back. When companies run disclaimers for promotions that say “valid at participating locations,” this is NOT a participating location. They’ll charge up to $7 for what’s normally a $5 promo box due to the franchise owner being able to set prices. The problem with that is that it alienates a loyal customer base and thus overall business due to the franchise owner’s meddling. The reason why this review is 2 stars instead of 1 is because the employees there do a wonderful job. They always provide a quality product and they are not to blame for this. Until the franchise owners decide to follow what the company stores do for prices and promotions, I cannot provide any further business to this location.
Ive been to many Taco Bells. I can say without a doubt that this is the worst. It regularly takes them 20-30 min to get through 2-3 cars in the drive thru. In fact last time I went there was one car in front of me and they told me it would take 30 minutes for my quesadilla if Id like to wait. ???? Theyre also regularly out of the most common of ingredients. Ive never seen another fast food restaraunt with service as consistently poor as this one.
Only drive thru. This lazy management.
Happy I had lettuce on this other this it would be empty basically. Wheres the meat? I see this little line of it kinda sad to see whats happening with taco bells portions
The food is great, but the wait for lunch during the work week is usually very long. If you go during that time...take note of how many people are sitting at tables with nothing but drinks and a receipt. If the majority of patrons look like theyre just there to drink, RUN...theyre all waiting for their food.
They dont honor their open hours (listed on the Taco Bell website) and close the store down early everynight. So if they close at 12am, better be there by 11 if you want to be served. Every night I see upset customers... and it continues. I stopped trying to see if theyre open if its past 11pm.
Every time I visit here, they screw up my order. Its worse when I go through the drive through, because its too late to catch it when I do. Half the time I go here, I use the drive through. Ive been going here for nine years. Theyve never gotten my order right on the first try. Im done giving them chances. If I could give zero stars, I would. Avoid this place.
Why is this place always closed 2-3 hours early and the kid answering the drive through sound like he’s super stoned and won’t take my order? Then I drive around and they’re just hanging out getting paid with the lights off??
Your store is okay. But for one your staff needs to be properly trained. I was with my brother tonight. Please ensure that your employees have better customer service skills. And also please ensure that the food is put in the right wraps. I was unhappy when I got home to find out my food was in the wrong wraps. Thank you
This Taco Bell is honestly the slowest FAST food restaurant I have ever been to. It took twenty minutes just to get my food! The cashier was friendly but also very slow and distracted. While waiting for my food they messed up multiple people’s orders. One customer commented saying, “It’s like a soup kitchen, you get what you get.” When I finally got my order, I only had three rolled chicken tacos instead of four and when I asked for the fourth one they didn’t believe me that I only had three! The manager said, “No there’s four. Lemme see...” They tried to make up for the wait by giving out free taco coupons but you better believe that I will not be redeeming it at this Taco Bell.
Came through just after 11:30 PM. Jacuaya was the most unenthusiastic, borderline rude cashier Ive ever had the displeasure of being served by. She seemed bothered by the fact that we were there, she was mumbling incoherently, clearly upset that she had customers during her shift. Our food was made well, the order was correct, but when she gave it to us, she didnt put napkins in the bag, or offer us sauce. Taco Bell is some of the messiest fast food there is. Napkins should always be included at the drive through, and she knew that, she was just too lazy to give them to us. We also couldnt understand what she said when our money was due. Absolutely horrendous at customer service. She should consider another profession, one which she does not have to deal with people. Totally ruined the experience.
Am a regular here, and thats because theyre consistently good. Generally friendly staff, Good service and I always end up with the biggest burritos of any taco bell in the area. Special thanks to my boys Griffin, Marcos, and David.
Today I take my son to buy taco ！Never such a bad worker ! I have been very friendly and repeat what I want to buy.They kept yelling, I dont know what youre talking about, and I ordered two and got home to see only one! This is my favorite Mexican restaurant.But the attitude of the staff has led to a reduction in future.
If you have 45 minutes to 1 1/2 hour to spend waiting for poorly prepared food. Then by all means is this the Taco Bell for you! The drive thru person was working both her section and the main counter. While two individuals (one being the manager) prepared food at a surprisingly slow pace. While the main counter attendant wandered aimlessly across the back of the kitchen looking for something to keep herself busy. Will NEVER go to this location again.
Fresh hot and great customer service. Good job!
This is my first review Ive ever written, and sadly its a bad one. I hope through the drive thru tonight. They had someone training on taking orders. So lets just say ordering my food was a little more difficult than normal. Im assuming the manager got on and apologized for it and finished my order. I wasnt mad I said it was fine. I told them exactly what I ordered on the screen was correct. I got home and pulled my food out and everything is correct I get to my taco at the bottom of the bag upside down and open. And under that something I did not order. So I go to look at the receipt to see if I paid and there isnt one and they did not ask me if I wanted one when I paid.I dont know if they did this because of the tone I had when ordering but if it is you dont know what people go through in there day or whats going on in there lives. I had just got done crying was upset and needed a last minute dinner I wasnt planning on getting. I get home to relax and this happens. It sucks. I dont even know if I paid for this nasty burrito thing I didnt order.
When i asked for a dorito crunch with ONLY lettuce and cheese they have me meat and then a soft and crunch disappointment of a taco, NOT doritos crunch.
Came to drive through twice on sundays. Order two items and screwed the order up twice. They purposely keep your receipts so you wont come back and complain at a later date . So now I understand your system. With the reviews you people have why not close down. Or maybe think of hiring some employees that can read so order well be right.
Ordered on the app. Got there and the place was closed, but someone marked my order as completed. Now have to wait even longer to get my money back.
2 - Quesadias + taco meals- over $17 way too costly. I have noticed that prices vary from taco bell to taco bell in my town???? Might be worth comparing.
Waited 40 minutes for our food, while my lunch hour whittled away. Two young girls walked in at least 10 minutes after we ordered. Somehow they got their food and left before the guy that ordered before me got his food. The seating area was as cold as the weather outside, which was about 28°F. When we got our food, the counter help had punched in the wrong number, so the food was wrong. Before I left, I asked how it was those girls got their food before we did. I cant even begin to tell you the excuses I got, that made absolutely no sense and had nothing to do with anything!
We went at 9:30 on a Friday night, as we were getting out of the car a person who had been standing outside the door told us they were closed. So we sat back down in the car and Googled their hours which said they were open until 2 am, so after several minutes (at least 10) of discussion between my husband and I, we figured it must just be the dining room that was closed and headed for the drive thru. Which is where we were told that they were closed, he mumbled something and then said that the fire department was on the way so they couldnt serve any food. So we pulled forward, sat for several more minutes, made some phone calls and Googled a few other places before I then pulled away....It was only then that it occurred to me that he was full of it when he said the fire department was on the way. I sat in that parking lot for no less than 20 minutes and if the fire department had been called, it would have shown up within that time!We wont be back.
It took over 20 minutes to get our order and there was only one car ahead of us! No one apologized. This location always takes forever to get food through the drive thru.
I ordered a spicy tostada today ask for no chipotle sauce extra red sauce and extra cheese. When I called the manager he was rude and said he didnt sell one today.By the way my order number 392534 at 11:26:33 I will never go back again I have no time for liars. He keeps hanging up on me. I still have my receipt. My tostada 6 pieces of cheese and one spot of red sauce. Not so mad about the tostada but the way the manager treated me
Its hard to give a higher score due to the quality of food. Its what you expect for the price. The staff are really friendly and the touchless Covid response they use is great and makes it feel safe.
I’ve gone here 3 times. First time was good food and good service. Second time I went in the AM and was told they were out of eggs???? (It was no time near the end of breakfast) Third time, I went and they were out of Mexican pizzas???? It sounds like they have no idea how to order food to meet their customers needs. I won’t waste my next stop here. I’ll go somewhere else.
Very friendly drive through service, great bean burrito
This is a Taco Bell, theres nothing wrong with it and Ive never gotten food that I didnt like. Its still a Taco Bell, but this feels like a good location.
Honestly a couple months ago I hated coming here, most of the staff was rude or disinterested. Became a running joke with my bf to see what they messed up in our order. But lately the customer service has been great and they haven’t messed anything up. Not sure what’s goin on but keep doin it!
I just dont get this place. They are always randomly closed. I understand stuff happens. I really do. But swing by at shortly after midnight on a weekend? Closed. 6 pm on a Friday about a month ago, closed. They lock the doors to the place ALL THE TIME, no matter the time of day. Your money is best spent else where. These people could care less, its almost as if they try to suck as hard as possible some times. I hate it most for the staff, there are some people there that genuinely care and do do a great job. But whoever runs the place day in and day out shouldnt be left in charge of drying cement, much less any type of restaurant, and they certainly shouldnt be left in charge of another persons livelihood.
Taco Bell on Jackson is my choice. The drive thru staff is always friendly. My orders have always been accurate. I love the diversity the menu offers and thereis always something new to try. The prices are very fair even without their coupons. Taco Bell AND Arbys next store share a back driveway with access toboth.
We waited 30 minutes, only to be told we had already received our food (they couldnt find it oin their screen). Since we were sitting at a table in direct line of sight from the register, it seems ludicrous to me that they were insisting we got our food. The people who ordered before us had nor gotten theirs yet either; they said its like this all the time, very slow.It was not busy, and only one person could be seen making food. The manager appeared to give us a refund. If they have that much trouble getting food out to their customers, why wasnt he out there helping, and making things move more quickly?One last thing: either the male cashiers name is Cassidy, or both the cashier and the manager are using someone elses sign-on (which, when I worked retail, was a no-no).
The slowest location Ive ever been. Took 27 minutes from drive thru order to pulling up to the window, and then an additional 7 minutes until I received any food. This has been a repeat occurrence no matter the time of day (8pm, 5:30pm, 1:30am, breakfast). Insane wait times all around. Go to the location on Stadium Blvd instead, they are so much faster.
Our chalupas were smashed and folded in half. We also had nachos and cheese.... We had maybe 8 chips.... And the cup the mountain dew was in had a hole in the bottom of it and leaked all over the place.
The employee was running the cash register the drive through and making food all alone. She did a great job. However when the store got busy and she still had no help that is extremely poor management. They need to get a real manager in this store.
I want to commend the people who are working here right now. They are dramatically short staffed, and they are working their asses off to get people taken care of. Theyre doing a fantastic job.Should also mention the food was great despite the wait. Again, props to the dudes working there.
I went to the drive through last night around midnight. They did not have beef. The said steak was available but, another person spoke on the mic and said there was no steak. You guys need to be prepared!! I am disappointed!
Love their chicken power bowls. A complete meal without a mess. 😀 Like the black beans and their guacamole, and the Green goddess dressing adds a nice touch lightly drizzled over the lettuce.
Not bad, well ACd, but, as usual with most TBs, the courtesy leaves much to be desired. Overall, clean, reasonably quick, but considering I was the only customer, it could have been even faster and more personable. No convenient wheelchair accessibility that I noticed either, for those needing to know.
Thought wed check it out after remodel. What a mistake we made...1st it was not busy when we walked in and it took a little longer to be noticed because no body was in the front...this girl finally appears from the back and takes are order...we go to find a seat and all the tables are dirty and they already had a new table that was wobbly and slanted...bandaid on the floor...food...spider...took almost 30 minutes to get are food...none of the employees seemed like they wanted to be at work today...the food was bad...ordered and pay extra to get a double and barely get a single...another item didnt even seem to be cooked right...soft shell not grilled at all on a quesadilla...place was so much better before the remodel...I will drive a little farther to a different Taco Bell from now on...was so bad...not clean...unfriendly staff...
This store was pretty clean compared to others...for fast food --most anymore are anything but fast... this store fills tacos a lil better than others...when u are now spending almost $2 for a taco--> they typically use minimal ingredients--definately not worth the $2..
Never have had a good experience here, long wait and extremely rude workers... Wait for your name to be called she responded after I said my order was incorrect. The young women in flannel shirt (apparently in charge) then ran around back after shouting. sat at desk for over 3 minutes waiting for help. Only person who is helpful is the young male in blue jeans.
Not a bad experience, quick and easy. pretty decent.
I love Taco Bell, but when you have a store so under staffed that it takes 10 minutes to help someone at the counter, thats excessive.Also, my son (4) spilled his drink. We let the staff know, and they said that they would clean it up. 20 minutes later and they havent even put up a wet floor sign. The manager was doing an interview in the lobby. He was finished with the interview, and the spill is still there. I let him know, he said the staff will get to it. 30 minutes later, still no wet floor sign.Safety must not be a concern.
Why even ask me what sauce I want if you never bother to put it in my bag? Every time I have come here for lunch you ask, and it is NEVER in my bag.
My husband and I just went through the drive-thru, and received the worst service I have ever had a fast food restaurant. The guy taking our order was speaking with obviously fake accents that he kept changing. We each ordered a combo, and he didnt even ask us what we wanted to drink before telling us to pull ahead. We stopped him and gave our drink orders, then tried to order more food. However, first he claimed they didnt carry the burrito we wanted, then we tried to order a cheesy bean and rice burrito, only to be told that they were out of beans and rice. We found that suspicious, considering one of our combos was for a quesarito and there was no issues ordering that!While at the window, we witnessed this guy take off one of his gloves, do something at the cash register, then put that same glove back on! No handwashing, no clean glove, nothing. I dont expect 5* service at a Taco Bell, but this was absolutely asinine.
The cashier I had today was extremely friendly and put a huge smile on my wife and Is face. The service here is usually pretty good but I just wanted to shout out to that cashier, one of the most happiest cashiers Ive had in a long time.
Food was old and cold, missing items, and the staff was extremely rude. This has been the 4th time this has happened. I think I have learned my lesson and will never go there again.
This place is the SLOWEST taco bell this side of creation! I mean my goodness. Most Taco bells are slow but this one is unapologetic slow! Then they greet you with this forced customer service, no apology, and when you tell them you spent most of your lunch trying to GET lunch, the response is always oh..... Maybe taco bell should get hip like the McDonalds in the area and build another on baker road since they cant seem to keep up! Oh and this isnt a hit or miss thing! I have been going to this taco bell for 2 years since i started working in the area. 10 minutes MINIMUM. I question why i still frequent this location every time.
Your food is like your staff: confusing. Just like I couldnt tell if it was male or female I couldnt tell if the meat in my taco was beef or chicken. It took us longer for us to get our 3 tacos then for it to get a gender change. There was NO mild sause, NO napkins, NO sense of urgency, and worst of all NO DEFINED GENDER OF EMPLOYEES!!!Overall experience 9/10 second only to the zoo.
I love Taco Bell, and the staff was nice here, but the bathroom was filthy, no soap, paper towels were sitting on urinal, toilet paper was sitting on trash can instead of in dispenser. And country music was playing. Yuck.
Its taco bell. We all know what we here for. Hopefully they keep the Nacho fries so I can keep coming but I already know they always take em away once I get comfortable.
This is my first time coming to this Taco Bell in a long time and everything was made perfectly. Taco/chalupa appeared full, cinnamon twists actually had cinnamon and were cooked properly. Im really impressed.
Only taco bell in Ann Arbor that never lets me down. The others ALWAYS screw up orders. This is the reliable Ann Arbor tbell.
Nice clean interior, always understaffed with extremely slow service. If you plan on taking a quick lunch go somewhere else. Owners are seem to be trying to hire more people, but for whatever reason doesnt seem to be working out for them.
If you like waiting over 45 minutes for 3 tacos this is the place to go. If not steer clear from here took up my whole lunch hour just to get my order. Not to mention they werent even busy.
Since the renovation this place is terrible! 20+ minutes to get food. Heard an employee yelling at another employee when I was there the other day. Tried coming back again, not sure why...but probably because I LOVE tacos....but they told me they cant take orders because the computer doesnt work. They dont have enough employees, they need to get it together! Come on Taco Bell, I need my tacos!!!
Update: Franchisee had the nerve to raise the prices... ridiculous. $6.59 for chicken quesadilla meal..$3.49 for a cheesy gordita crunch. Back to my boycott.Location Keeps The Tacos Coming...Newly remodeled outside, same bad service on the inside. An extended lunch break is needes if expecting to eat during lunch due to slow service. Apparently there is a clean your own table policy. If this level of service is at any other location, the doors close. Food is made up to franchise standards and all other aspects are lacking.
Amazing! We came 4 minutes before closing and they quadrupled one of our orders. 12 cinnamon bites instead of 3! These are amazing kind people bless them! ❤️❤️
We were going from our trip from Canada to Chicago on July 4th and stopped here to grab some food. I dont eat meat and still got a very bad food poising after we ate here. I was vomiting all night and I couldnt walk, because I felt dizzy. It took one week to fully recover from this food poisoning.
Food was yummy here. It gets quite backed up during lunch throughout the week though. Be prepared to wait. Line gets long pretty quick. Advice: place order ahead of time
Excellent food quick!
Triple melt burrito had no melt. Took a while to get food also but there was a rush so it was ok. The guy gave us free drinks, though.Edit: Another trip and they are probably the slowest Taco Bell ever.
I always get the steak quesirito it was my first time at this location and I asked for EXTRA STEAK witch i paid for and I saw one of the managers make it and it barely had any steak at all. It had LESS steak than a regular one and I asked for EXTRA and them when I asked her if she was sure it was extra steak she said of course 😑 do NOT goto this location it was the worst 6 bucks I ever spent I was still hungry after it was so skimpy
Nice new building just sucks they dont keep it clean. The mens bathroom was dirty. The sink was covered in pop and sticky, urinal had an empty pisspuck holder and a bunch of gum in it.. Food is as fresh as fast food can be. Employees are polite and diligent. Just need a janitor.
This Taco Bell might have the most puzzling staff. No napkins or hot sauce and no large lids. For whatever reason the manager kept locking the front door for security. I have no idea why. Probably wont be back.
Standard Taco Bell fare, which tastes good when youre in the mood. Service has been spotty the past few months, often taking a long time to get your order, but that seems to be getting better lately.
Its decent food. Staff is super busy. A line is usually formed and staff is just trying to get you in and out. I dont experience much customer service here but they are never rude.
Came here craving taco, burrito goodness! Left with a full, satisfied stomach. Good stuff!
When I go there I seem to always get fresh food and the staff is definitely nice. The only thing is that it can be a wait sometimes, especially at lunch and dinner rushes. Other than that I love it.
Service can be a little slow and very occasional errors in the orders. Not terrible, and I still go there knowing it sometimes takes a while. They are working, its not like theyre standing around.
The girl with purple and black hair was awesome and even though taco bell was out of chicken and beef she was still super sweet and made the visit a pleasant experience
Last time I stopped by they were out of ground beef. Pretty standard taco bell
This location is slow. They also didnt give me chicken in my chalupa which I paid extra for. They were willing to remake it but I didnt have time. This location is also a little pricier than nearby locations.
The store was not busy and it took over 10 minutes to receive my food. There was no manager present giving direction to speed up service. There was no sense of urgency whatsoever. Never returning to this location...EVER!!
Taco Bell. You know what they do and how they do it. Today the three crunchy taco Supremes were very neat and tidy, and therefore, extra delicious. Thank you taco bell on Jackson for your attention to detail and delightful service.
Ordered the new Double Chalupa, nothing was double except the shell/bread. What a disappointment.
2 days in a row went thru drive thru. Both days my order was not complete and both times my order was wrong on top of being incomplete. Horrible customer service.
The times I have gone it is either a really long wait for food when there isnt much going on or they have been out of ingredients to make their food. Staff is usually nice.
The food was fine, the service was incredibly slow. It wasnt even busy, they had about 6 employees behind the counter, not sure what took so long.
Google said they were open till 1, drove 45 min and got there at 12:25, apparently the manager had them close early because it was slow. Bullshit, this is fast food, you keep your hours it isnt some little mom and pop store.
Taco bell, great americanized Mexican food.
Was very bad. All the tables were dirty. They were more worried about talking than working. There was one nice guy that brought out my elderly parents there food and he was very nice. But, other than that the visit was bad😔
It was good and fast but didnt have crunch wrap shells
Water spilled on floor in dining room want cleaned up by two employees who walked right through the area. It was on the floor when we walked in and there for almost 20 more minutes. Then, while we were eating, watched an employee come into the dining room with his food prep gloves still on, grab the dirty service trays from the garbage cans then return to prepping food. Never eat at this Taco Bell again.
I ate at this place, and it was unbelievable a amazing experience. Food got to me fast, the workers were very nice and friendly, I could not of asked for a better experience. will be returning.
Sad so much of my old favorites are gone. Did find a couple things i liked.
Closes for four months to renovate. Reopens and finally serves the customer waiting in the drive through the entire time. You will have ample time to pass through every stage of grief while waiting for your crunchwrap.Denial: it must not have been that long yet. I must be confusedAnger: it has been literally ten minutes. The guy in front of me must have gotten a 12 pack of tacos. Nope! Chewy crunchy cheesy Christ. He got a single taquito. Come on!Bargaining: I havent paid yet. Maybe i can drive my sorento over the curb and get to the Arbys down there.Depression: *weeping into a brown napkin from last time.*Acceptance: *channeling your anger and depression into a scathing review between bites of crunchwrap.*
While the food here is acceptable, the wait times are generally 10 minutes to as high as 30 minutes. Staff seemed completely disengage from customer service. The building is also in disrepair.
Consistently the worst Taco Bell I have ever visited. I question the sobriety of the staff most evenings. Long wait times and horrible service most visits.
Place was trashed.no clean tables. Waited 25 minutes for our order.the manager was touching his hat and headset and wasnt changing his gloves.food was sloppily made.the worse experience I have had by far
Dont waste your time going to this taco bell its not the first or sec time or third time for VERY BAD SERVICE dont bother looking for a 1800 phone number to call they they would not give it to me or even tell me the main managers name and you cant get in contact with the company office. Got my money back and made taco at home for Six dollars not 28.00 dollars what a joke Taco bell
Changed my order couple times on drive thru but she was so nice and pleasant food was hot and tasty
So, manager just hung up on me pretty cool of yuh!Requested an add on to a pick up order and she flat out laughed at me and hung up the phone.Check yo self sista!
Arriving 20 min before they close, they play an automated sorry, were closed voice at the drive-thru. They sit hoping the customer will drive off, but for those who ask if theyre really closed, only then do they respond to the customer.
By far the worst!! Constantly out of items - cheese, beans... today it’s lettuce. I’ve never been here without it being a 20+ minute wait. I will NEVER come back. The management needs to go ASAP.
Tried to go here at least 5 times since May and they are always closed, even when they should be open. The one time I did catch them open, the preparation was garbage even though there were no other orders stacking up to cause a rush. If I could give it 0 stars I would.
Fast, fresh & friendly.
It turned out better than I thought I havent been there in 300 days today. the first service was very good and it was a short wait and I thank everyone for making my dinner and let them know what turned out good.
Get it together making tacos is not. Hard
Not so fast food. i dont know how this location always has issues. they keep you at the order screen in the drive thru to fake their numbers it seems. 30+ min drive thru when its not even that busy.
Shorted me a taco and cheese for my nachos. Everything was thrown in the bag and all 3 of my chips for the kids were crushed. 17$ order trashed. Call them to find a resolution and goes straight to voicemail at 3:30 pm.
Innacurate order, unwilling to fix it.
This place has big staffing problems. 20-30 wait for eat it...... the staff was very kind and helpful, they need more support!!!!
7pm waited at the counter for 3 minutes, no acknowledgement from any workers heard one sayis there someone seriously still herewaited another bit thinking someone would come up. They didnt. I left.
Taco Bell in Chelsea is no longer worth going to. Nobody to take orders, lined backed up, no customer service. Worth the extra drive to go to the one on Jackson/Zeeb.
This place is PERFECT if you want to pay money for a surprise grab bag of mystery food, because you’ll surely never get what you ordered. Good luck!
The man that helped us was incredibly rude and for no disurnable reason. The food was great though. The manager nice. The tables clean.
Website says open until 3am on Fridays and Saturdays. Pulled in at 1 am and automated voice over speaker says they are closed and please return during normal business hours. Um, according to your website, I was there during normal business hours.
It used to be fast, super fast, at the drive thru. but now, every time I have to wait 10 minutes or so, even non peak time
No one here is in a hurry...ever. This is the slowest Taco Bell Ive been to. The recent renovation is really nice, but PLEASE RESTAFF WITH EMPLOYEES WHO CARE.
Great friendly services, generous portions of food, quick from order-to-plate. Easily best Taco Bell in the Ann Arbor/Ypsilanti area.
The slowest place I’ve ever been too. To get through the line it was about 45 minutes
Ordered mexican pizza and black bean burrito. Got food poisoning couple of hours later. Was vomiting the whole night. Avoid this place at all cost, I hope they will get closed soon!
Idiotic infection control at take out window. Worker wore gloves but passed change and food in the same tubs as the previous customers handled all day.
Excellent fast service, everything on our order was great!
Super friendly staff. Not sure what they feed their employees but there always seen to be enjoying their jobs. The food is always out quick
Food was fine but they lost my order and it took over 30 minutes to get it.
Apparently open late doesnt actually mean they serve you. Drive through was ignored, no one inside, and no one answered when I went in.
Friendly and quick. Thank you
Bad service, when I informed the front counter employee that the cheese in my quesadilla wasnt even melted he stood there and argued with me and said that it had already been grilled.
Went here 2 days in a row for lunch. They forgot an itrm 1 time. And 2nd time ordered Supremes and got basic.
Drove through the drive threw at 11 pm on 6/28 and as usual they were already closed! Who manages this place your business is losing money and you need to change the hours or fire people!
This Taco Bell is pretty quick. And they deliver on UberEats!
Great service, always fast and employees are very friendly, hands down my favorite Taco Bell :)
This Taco Bell has a difficult time keeping up with demand. Hit and miss.
Usually fast and the staff is nice, happy hour 2-5 for cheap slushies!
Ordered online and selected pickup in store, to avoid the drive thru line. went to pick it up and the doors were locked. at 7pm.
They screwed up our order terribly. Also the drive thru person was lacking in manners and tact!
Love Taco Bell. Service is hit and miss. Just check your food before you leave
Very friendly service, prompt, correct order and great value. Thanks!6/18/202012:13:56 pmOrder 361739Order No 439
We accidentally came 20 min to close with a huge order and they were so fast and nice to us
Amazing service they were fast and very niceClean place no waiting on the inside great place to grab a quick bite solo or with family
Have problems every time I come here. Plus apparently the closers like to close 2 hours early and sit out back of the building and smoke instead of helping customers.
The worst. I got an Grande scrambler and it was the smallest scrambler I have ever gotten. And the other day I went there for lunch and there was a 15min wait for a small order.
Wanted to sit down and have a meal with my kids and for some reason at 6pm on a Friday the dinning room was closed so we went elsewhere.. Had 2 Very disappointed kids.. Thanks for nothing..
My food was like warm and they got rid of the edible taco bowls
Food tasted old, mtn dew was watered down
22 minute wait for 1 crunch wrap. Cashier had no change, needed general manager to get change and he was out buying cups some where.
Not the fastest Taco Bell. Sometimes their ingredients don’t seem very fresh.
Food is usually good quality, but this is consistently one of the slowest locations Ive been to. I guess its a trade off?
Worst taco bell experience. No sour cream means no sour cream, not less sour cream. Your slackin.
Rude employees. The drive thru guy on 28 Jan 2017 at 10pm was rude and seemed to be on something by how he spoke to me. Wont come here again
I asked for as much Diablo sauce as they could give me and got nothing.
Was stuck in line for 20+ minutes. They have the drive through set up so you cant get out.
If I could give zero stars I would. If you want to get exactly nothing you ordered, by all means go to this place. Its one thing for one or two mistakes, but eight is stupid.
Very slow service have been in many times and always slow food is ok but last visit no hot sause at all
Robbin is my favorite!! She is always so warm, welcoming and the front of the house looks amazing clean whenever she works!!
Cashier had a nice smile, good attitude and was patient plus my order was perfect
Good food, they messed up our slushie tho
Food just doesnt taste the same. Im not the only one that feels this way either.
Total reviews rating 3.1
199 Reviews for Taco Bell 2023:
Review №1
2022-05-14Talked to a MANAGER who said they bag there chips, then why do I have 6 chips just THROWN in the bag and what am I supposed to do with 5 sauces when I asked for a lot. Not to mention the manager laughing on the phone saying “no way we bag our chips” clearly not lazy and incompetent. Do better buttercup
Review №2
2022-07-30No customer service, my order was incorrect, ether they over heated my chulupa or its old the shell should not be hard and crunchy. Also they dont know how to wrap Will never return.
Review №3
2022-06-21Man, the cheese.crusted chalupa was amazing! I went over lunch and had quick, and friendly service.
Review №4
2022-06-28Ordered a crunch wrap supreme meal. Asked for no tomatoes. Got a ton of tomatoes on there. Not like they were busy either, no other cars in drive through. Paying almost 10 bucks for an order that wasnt even right is irritating.
Review №5
2022-04-19Everyone at this location deserves a raise. I most frequently come here at lunch time and they are always quick and friendly. There are rarely mistakes with my order but if there is theyre always happy to fix it with no issues. I often put in bigger orders for my coworkers and myself and its never an issue. This location is probably my favorite location, I wish they were closer to my house!
Review №6
2022-06-30Food was good. If you order on the app just know as of 6/27/22 you still have to go through the drive thru. No lobby pickup. The line was long, but it moves pretty quick.
Review №7
2022-05-18Overpriced and seems like portion sizes are getting smaller. Chips were just ok but very salty and some were stail.
Review №8
2022-06-05Terrible example of what taco bell serves. Stopped in for the return of the Mexican pizza. Why bother advertising it if its never available? Our order was barely wrapped and incorrect. No napkins were given, for tacos through a drive through. Absolutely ridiculous taco bell visit.
Review №9
2022-03-01The taco bell on Stadium keeps randomly closing due to staff and supply chain, but this one always seems to be open. They had to stage order so they could keep up, so I sat at the ordering speaker for about 7 minutes before they took my order, but my food was ready when I got to the window and it was hot and delicious!!!!
Review №10
2022-05-11Another sickening false advertiser, who says their hours are one thing and then they end up being another thing. Went to the drive through during normal hours and was informed that only Uber eats orders would be made. They refused to make tacos for us. What a disgusting place. Close your sickening doors. Disgusting pieces of trash.