Team Mazda of El Cajon

Address: 572 N Johnson Ave, El Cajon, CA 92020, United States
Phone: +1 619-650-0470
Services: Service options: Delivery, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance, Wheelchair-accessible seating, Wheelchair-accessible toilet,
Offerings: Car wash, Oil change, Repair services,
Payments: Cheques, Credit cards, Debit cards, NFC mobile payments, Credit cards,

Category: Auto repair shop, Auto broker, Auto market, Auto parts store, Mazda dealer, Car dealer, Car finance and loan company, Car leasing service, Motor vehicle dealer, Used car dealer
Rating: 4.6
Site: https://teammazdaofelcajon.com/
Worktime:
DayTime
Monday9 AM–8 PM
Tuesday9 AM–8 PM
Wednesday9 AM–8 PM
Thursday9 AM–8 PM
Friday9 AM–8 PM
Saturday9 AM–8 PM
Sunday10 AM–6 PM



Name: C***** B***
Date: 2024-07-02 16:59:43
Rating: 5
Comment: Julian and the people at El Cajon Mazda were very nice and took great care of me and my vehicle. They made sure to find things that my warranty covered that needed replacing. Thank you El Cajon Mazda!
Name: A*** C*******
Date: 2024-07-01 20:43:37
Rating: 5
Comment: I had the best experience with Mazda of El Cajon. From the moment I walked in their doors, till the moment I drove off in my new vehicle. My son and I were greeted when we walked in the door. We were offered water, and were made to feel comfortable. Dylan the salesman who attended me, Nick his manager, and Keith the finance manager really listened to what I wanted and didnt want and made it happen. They went above and beyond. I would def recommend El Cajon Mazda to anyone looking for a new or used vehicle
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Name: H**** L********
Date: 2024-06-30 23:53:15
Rating: 5
Comment: Rob was very personable, professional, and accommodating. Made our whole experience at Mazda of El Cajon smooth and as stress free as possible!
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Name: B****
Date: 2024-06-30 22:01:47
Rating: 2
Comment: I should preface to say I did end up purchasing a car here and I’m ultimately happy with my vehicle but the process was nothing short of a headache. I worked with Lauryn who was very professional and lovely to work with. However, as a young woman buying my first car on my own, I came in having done a lot of research knowing that I would be a target to get taken advantage of which they didn’t seem to like or respect. Negotiating with the manager Nick was a nightmare. He was completely disrespectful and degrading towards me and said “I see you came in here with your boxing gloves on.” Attempting to get him to give me the out the door pricing breakdown on paper was like pulling teeth. And even when I told them multiple times and made it extremely clear I was not interested in the several “add ons” they try to up-sale you on, they still relentlessly tried to work it into the deal. This was over $7000 extra of OPTIONAL stuff and definitely not in my budget but they make you feel crazy for declining it. Ultimately I stood my ground and got the deal I wanted but I had to fight for it. And now almost a week later I’m trying to call the finance department to get an electronic copy of my contract sent to me and it’s impossible to get through to someone and they really seem to be intentionally ghosting me. I can’t say I’d recommend this dealership unless you are looking for a typical sleazy, scam-y car buying experience.
Name: w*** s******
Date: 2024-06-30 01:22:34
Rating: 1
Comment: The car I bought that was car faxed and this dealer had this inspection report on it but 90 days later the trans showed sighs that is was bad. I should have bought the extended warranty because I b dont think that Team Mazda did a good job at certifieing this car as a good car worthy of their name. Would not buy from them again. I have bought cars from most of all the locial dealers in the past 35 years but never from them again.
Name: B** O*
Date: 2024-06-29 05:22:48
Rating: 5
Comment: Amazing service. From the moment we walked in the door the entire team went out of their way to make sure we got exactly what we were looking for in a lower pressure, accommodating, and welcoming environment.
Name: b** k*****
Date: 2024-06-28 21:31:14
Rating: 5
Comment: Awesome service at the Mazda dealership in El Cajon. Brought in my MX-5 for a infotainment system update. They were so quick and efficient with the update! Rob helped me through the whole process and was sure to provide updates on the status of my car. He had a friendly and professional demeanor the entire interaction. The whole process was pleasant, easy, and enjoyable. I will definitely be bringing in my Miata for future repairs! Thanks again Team Mazda of EC!
Name: F*** C*******
Date: 2024-06-28 20:22:06
Rating: 5
Comment: I Had a great experience at this dealership. My car was handled with care and the service representative was great explaining what was being done. I trust him and the dealership to take care of my car’s maintenance needs. Well done El Cajon Mazda and my service rep. Robb., is an asset to your staff.
Name: D**** R*****
Date: 2024-06-28 17:07:35
Rating: 5
Comment: I highly recommend Mazda of El Cajon I had some work done from other shop and afterwards it was behaving weirdly so I took it into here and they referred me to look at everything and only charged me for their time so class Class Act and old school honest shop for my experience.
Name: e******* y**
Date: 2024-06-27 02:09:50
Rating: 5
Comment: Big shoutout el cajon mazda, specially brandon for giving all information youll need, fast and easy checkout. 10 out of 10 🤙
Name: N**** C******
Date: 2024-06-26 20:34:58
Rating: 5
Comment: Lulu was personable, courteous and efficient. She showed me how to handle certain computer related issues on my own.The service was thorough, done promptly and decently priced.
Name: S******** D*****
Date: 2024-06-25 21:08:29
Rating: 5
Comment: I am very pleased with my experience at the service department at Mazda El Cajon. Mike Auch was extremely courteous and helpful! I am happy to recommend them to my family and friends! Thank you so much!!
Name: S***** J*****
Date: 2024-06-25 21:07:25
Rating: 5
Comment: Mike helps out with my CX-30. Communication is easy, dropping off your car is straight forward, and nothing is done without your OK (via video updates). Works for me!
Name: C***** M*******
Date: 2024-06-24 16:43:07
Rating: 5
Comment: Friendly Service writers that really listen to your concerns and address them . They personally came out to my Mazda to check a rattle. I LOVE the video that was sent to me as I was waiting!!!!!
Name: A**** F******
Date: 2024-06-24 14:36:32
Rating: 5
Comment: Rob was the absolute best! He was very communicative and helpful regarding everything my car needed and what his recommendations are. I will definitely be taking my car to this location in the future.
Name: J******* S****
Date: 2024-06-23 13:34:40
Rating: 5
Comment: Lulu was very nice and efficient! It was an easy experience to get my service done. Definitely glad I got my service done at Mazda El Cajon.
Name: J*** R*** (*********
Date: 2024-06-22 20:58:40
Rating: 5
Comment: Lulu has been my service advisor por the past two years an to be honest she is the main reason why I drive all the way to El Cajon. Her outstanding service is always the best there this.
Name: A*** K*****
Date: 2024-06-21 00:07:41
Rating: 5
Comment: I always get A+ service with team Mazda of El Cajon. The team makes sure my car runs great every time. I can rely on their recommendations for replacement and required services as I know for sure they have my best interest. Thanks Lulu and team Mazda of El Cajon!!!
Name: A*** R*****
Date: 2024-06-20 19:43:44
Rating: 5
Comment: I leased my car with this team back in 2021(and got an absolutely incredible deal) and came back to see what my options were at lease end. They were mindful of my budget, goals, etc. and offered me two options within my budget: lease a new Mazda CX-5 or finance the residual on my 2021. They gave me time to make an informed decision, weren’t pushy or overselling and gave me yet another great deal.I never leave reviews but this experience was so great that I really wanted to take the time to share. They answered all my questions, didn’t rush me and made sure I walked out feeling confident in my decision. As a woman going in to buy a car alone, it can sometimes be intimidating but this team made me feel at ease and supported. Would definitely recommend coming to this location if you’re in the market for a new car!
Name: S******** B****
Date: 2024-06-20 19:41:46
Rating: 5
Comment: Can I just say, WOW! What an amazing team down there in El Cajon. I was greeted by Abel who was quick to jump on my request. I had originally had my eye on a used Mazda CX-9. It was in a separate lot, so we began chatting with Ryan while we waited. Ryan got to know us a little as we got to talking. I had explained that I was looking for a new car as my current car had reached 163K miles. We have a 4 month old and it was time to upgrade. As we walked around the lot, my husband starting asking about the new CX-90 on the lot. Boy was she pretty! I had no idea Mazda offered AWD on some vehicles. I was also impressed that it was a 6 cylinder turbo! I hopped in the front seat and tried to hide my excitement. This car was way bigger than my current car and you cant beat that new car smell. Just then, Abel pulled up and we test drove the CX-9. It was alright, but I couldnt stop thinking about the CX-90. We proceeded into the showroom and grabbed a seat with Ryan. I decided to just go for it! I was so happy with my chat with Ryan and Abel. We were all laughing and getting to know each other. I had expressed my concern with the terrible interest rates that I was given at Audi, VW, and Toyota. In comes Nick with a beautiful APR that I couldnt resist! So now I have a new car and a great interest rate. It doesnt stop there! We go upstairs to finalize the deal, and we meet Keith. He starts to go over the finance details and goes over some additional upgrades and coverages. I got to pick and choose what was right for me and my family. So now you can add protection to my list! New car, great rate, and fully covered. I went back downstairs and took a picture with my new car. Hugs were given to my pals at Mazda that made my car buying experience a dream! I pulled out my phone and started my new car with the app that Ryan helped me set up. How cool! I will be seeing them all again when my next service is due. THANK YOU TEAM MAZDA OF EL CAJON!!
Name: D***** H
Date: 2024-06-20 15:14:02
Rating: 5
Comment: Ryan was amazing everytime I walked in he was johnny on the spot ready to answer any question I had, even technical questions about each vehicle, if he didnt know the answer he was quick to find out.Test drove a cx5 liked it,, Ryan was nothing but amazing the entire time, even on the test drive, where I put the sport mode through itNick one of the managers came in and chatted, instead of Ryan disappearing to go talk to his manager everything was totally transparent,After getting me the best price possible, up to Mr Keith in financing who ran down all my options, I wasnt planning on financing through mazda but he helped me get some extra features I was wanting tied into the final price,Paperwork signed and I drove off in my new cx5Fast foreward to getting the financing through my bank, had to get some bank docs signed back at mazda, as soon as I stepped through the door both Ryan and nick were shaking my hand and congratulating me, I was just a finalized sale they could ignore I was a valued customer still, they got me all the docs and back to the bank to pick up the checkWhen I returned to drop off the final check from financing, Ryan was off which was kinda a bummer but Mr nick was right there helping me finalize everything asking how I was enjoying the rideAll in all my expectations of the dealership experience were shattered, I expected a horrible bargaining experience, horrible attitude towards financing elsewhere but Ryan nick and Keith were amazing!Tldr visit Ryan and nick they will make your car buying experience a breeze
Name: K******* D*****
Date: 2024-06-19 22:25:32
Rating: 4
Comment: The sales guy was wonder, kind and the finance guy was amazing !The way the dealership does things is very different the other dealerships ! They didn’t fill the tank with gas it only had under a quarter of a tank ! And there were no floor mats and only one key ! Those are the things they should have made sure were there !
Name: R******
Date: 2024-06-19 22:06:36
Rating: 5
Comment: Came in for my schedule oil change on my CX-9. I was greeted right away. Julian helped me out & gave me a reasonable timeframe for my oil change. It’s I always been a smooth process here at Mazda of El Cajon.
Name: G**** P*********
Date: 2024-06-18 18:20:38
Rating: 5
Comment: Tee our salesperson was fantastic. I highly recommend her. Very knowledgeable and friendly. She made the process easy.
Name: N***** D****
Date: 2024-06-15 15:29:57
Rating: 5
Comment: Mike was absolutely amazing. He took the time to answer all my questions about my car. Him and the rest of the team provide a great experience.
Name: N*** K
Date: 2024-06-14 21:21:29
Rating: 5
Comment: Julian in Service at El Cajon Mazda is a pleasure to work with, no pressure, very informative, the service videos are excellent at showing you status of the vehicle during inspections.
Name: M***
Date: 2024-06-14 20:04:53
Rating: 5
Comment: Great buying experience. Everyone worked hard to make a deal. Do not hesitate shopping for a car with this Mazda team.
Name: N*** H*****
Date: 2024-06-14 19:39:09
Rating: 5
Comment: Always had friendly service and up front about what needs to be done versus good to do/can wait until next service. Video of basic service looks over a lot of the car, so I dont feel like they just did the oil.
Name: M**** K****
Date: 2024-06-12 22:35:34
Rating: 5
Comment: I bought my new car from Team Mazda back in August 2022 and had a great experience there. Everyone was friendly and reasonable, and I left with a car that I am so happy with.Now, I continue to drive an extra 5-10 minutes out of my way each time I need service to go here because I have such a stellar service experience every time. I appreciate the video inspections they provide, the very friendly service, and the clean and new facilities with free wifi while I wait. Highly recommend.
Name: B**** S*******
Date: 2024-06-11 23:19:48
Rating: 5
Comment: Took my car in for standard maintenance service. The work was done quickly and efficiently. Julian kept me up to date on the progress. I was in and out in about an hour!
Name: M**** M****
Date: 2024-06-11 17:13:47
Rating: 5
Comment: Went in for an oil change and was told it would take roughly 45 minutes (which isn’t a bad thing at all). After getting a loaner to run errands, I was notified my vehicle was ready after just 19 minutes.Excellent service. Efficient. Quick.
Name: C**** W****
Date: 2024-06-10 22:59:03
Rating: 3
Comment: Overall my experience with them was fine, the staff I worked with was very nice. I honestly can’t remember the workers names. I test drove a Mazda CX-30, wasn’t a fan of how small the inside was so I asked to test drive the Jeep wrangler they had on the lot & a CX-5. They never brought the CX-5 for me to drive, instead brought me another member to sell me the jeep. I specifically asked if the Jeep had CarPlay, they told me yes, it does not. All it has is the ability to do is connect Bluetooth so it can read your texts for you. That would have been a huge dealbreaker for me.The biggest reason for such a low rating is because I specifically said MULTIPLE TIMES. I do NOT want them to run my credit (I was already preapproved through NavyFed). They CONTINUED to run my credit. I had to LOCK my credit through Experian because I kept getting notifications while I was there that they ran my credit & muliple agencies were getting copies of it. This is extremely unprofessional & not okay on any level.
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Name: S***** L***
Date: 2024-06-10 19:58:53
Rating: 5
Comment: Julian, service rep., at Team Mazda El Cajon is very nice, informative and professional. I really appreciate the video from mechanic Brian of the inspection, showing proof of what work needed to be done before Julian had me approve the work.
Name: A******** B********
Date: 2024-06-10 18:03:37
Rating: 5
Comment: A soon as I got there Ryan received me in the scorching sun and invited me in so we could be more comfortable. After test driving the two vehicles we were interested we went for a CX-30 we also started the negotiation and received awesome rebates as well as advice to which lender I should take. Step by step we went through it and finally received the vehicle. Ten out of ten will be shopping for my next car there hopefully with Ryan again.
Name: s*** l**
Date: 2024-06-10 16:49:31
Rating: 5
Comment: The team there was pretty good, Brandon Mills was a great help and didnt make me regret the experience of buy a new car
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Name: A****** C*****
Date: 2024-06-09 23:56:31
Rating: 5
Comment: This was my first time at Mazda in El Cajon, the dealership is beautiful, and the service center is really nice as well. My Service Advisor Julian was awesome, had an oil change performed on my Mazda CX-5., and was completely satisfied. I will make this my new home, service is so much better than Mazda in National City, thank you.
Name: L* L*****
Date: 2024-06-08 20:34:00
Rating: 5
Comment: Julian was really easy to work with and the timeline of when they would finish was accurate. I came in for routine maintenance under warranty.
Name: D***** k****
Date: 2024-06-07 02:22:22
Rating: 5
Comment: Lauryn was awesome. Defiantly not like kia. I went to kia. Guy was just trying to sell me a kia forte and I havent even picked the car yet. Like I was so confused. They seemed extremely unprofessional dress and the attitude as if they never worked in business and kia didnt know anything about the cars that was on the lot or prices.But mazda saved the day!Lauryn was very professional and professionaly dressed. Ask the right questions and provided excellent service! Worth the wait on car shopping. As a manager for seven years I saw excellence. Lauryn will go far.
Name: T*** L***
Date: 2024-06-06 22:27:52
Rating: 5
Comment: Excellent service! I had an appointment scheduled but it turns out I was at the wrong location. But no problem, they just added me to their schedule and took care of it.
Name: M*** S****
Date: 2024-06-05 03:13:56
Rating: 5
Comment: Everything was great, the Courtesy Vehicle was great, the customer service was great and Rob was assume.
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Name: A** M
Date: 2024-06-05 02:05:21
Rating: 5
Comment: Mike and team always provide great service. Mike is very knowlegeable and knew exactly what my car needed when I called and made sure to verify by having the guys run a test to be certain.Mike always answers all of my questions and provided service recommendations that are practical, safe and make sense without making me feel pressured so I always leave satisfied with my service and willing to return to this location to service my cars. Thank you.
Name: D**** D****
Date: 2024-06-04 17:59:39
Rating: 5
Comment: I had a very amazing experience. Everyone was so friendly and informative. You have one of the best customer service I have ever experienced. Tee was so friendly and she answered all of my questions. Never felt rushed or ignored. Every person I had to deal with was really amazing.
Name: E**** S****
Date: 2024-06-01 19:05:47
Rating: 5
Comment: We had our car serviced at Mazda of El Cajon with Rob as our service advisor. Excellent experience all around. Rob especially was outstanding! They performed all services including a repair. Highly recommend having your Mazda serviced here.
Name: G****** G*******
Date: 2024-06-01 18:18:03
Rating: 5
Comment: Rob always offers great service, keeping us up to date on our vehicle when its in service. His service keeps us coming back. Highly recommend Robs help if you go for service.
Name: M****** A****
Date: 2024-06-01 02:57:05
Rating: 5
Comment: Team Mazda of El Cajon were so helpful and efficient. Especially the manager Rob! I would recommend bringing your Mazda in if you need anything fixed. I was treated with respect and even given a loaner car so I could get to work while they diagnosed my vehicle. Thanks Team Mazda! 5 Stars!!
Name: R***** C**
Date: 2024-05-31 02:58:32
Rating: 5
Comment: Friendly, professional, and knowledgeable. I couldnt t be more pleased with my treatment. I have nothing but praises to the whole team.
Name: R***** A********
Date: 2024-05-30 22:14:54
Rating: 5
Comment: It was a very good experience. As soon as I arrived Julián Valenzuela was ready to begin with the process of servicing my car. Everything went well and on time.Julián was knowledgeable, kind and very helpful. It was a pleasure to deal with him.I highly recommend Mazda of El Cajon.
Name: W**** O*******
Date: 2024-05-29 21:58:57
Rating: 5
Comment: I worked with Brandon. He was completely amazing, had great knowledge of the vehicle I purchased, and was very attentive. It was one of the best car buying experiences I have ever had! Thank you, Brandon and Team Mazda of El Cajon!⭐️⭐️⭐️⭐️⭐️
Name: C******* T*****
Date: 2024-05-28 23:47:25
Rating: 5
Comment: I’ve been a long time customer of Mazda and have always had a great experience at Team Mazda of El Cajon! Whether it is the sales or maintenance department, they have great customer service.
Name: S******
Date: 2024-05-26 17:12:47
Rating: 5
Comment: Took my Madza in for an inspection. I worked directly with Rob, hes friendly, and informative and amazing customer service. I love that he handled my claim with my warranty company himself. Will definitely be bringing my vehicle back here.
Name: G***** R******
Date: 2024-05-25 22:50:40
Rating: 5
Comment: The merging of great customer “care” - as that’s what the experience felt like - and use of technology (Mechanic’s personal video inspection with laymen’s commentary) to eliminate the storied mystery of auto repair diagnoses and resultant charges left me extremely impressed with Mazda of El Cajon. The facility was also pristine and the wait was very reasonable despite not having an appointment on a Saturday. We’re in California so, apropos, “I’ll be back!”
Name: W****** D****
Date: 2024-05-23 21:21:20
Rating: 5
Comment: Rob and crew were phenomenal. Not only did they do a tremendous job in helping me out today, but the resulting “not the greatest new” on our cars condition was handled professionally and honestly. We have to make a hard choice now, but with Rob’s assistance and help, I think that we will make the right one for us.
Name: C**** N****** A******
Date: 2024-05-21 14:26:17
Rating: 5
Comment: Alyssa at the Mazda dealership provided an exceptional car-buying experience. From the start, her friendly demeanor and extensive knowledge made me feel at ease. She patiently answered all my questions and went above and beyond to find the perfect vehicle for me. Her customer service is outstanding— I highly recommend her to anyone looking for a seamless and enjoyable car-buying experience. Thank you, Alyssa!
Name: C****** S*
Date: 2024-05-20 20:43:57
Rating: 5
Comment: As a returning customer, my experience at Mazda of El Cajon is always amazing. Everyone greets you whether it’s a smile and hello or congratulations as I left with my new car. All the people I met with had great personality and knowledge that it made the process so easy! Lauren was great with helping me decide between a few cars that I was looking at since my lease was ending. She along with Nick were able to get me the car that I wanted with all the specs I wanted within the price range that I wanted/could afford. Everyone from the floor sales to the finance team made me feel confident in my decision as I left the lot. Thank you Mazda team EC!
Name: S******* D*******
Date: 2024-05-20 19:55:51
Rating: 5
Comment: I had the pleasure of working with Daniel at Mazda of El Cajon and he was a HUGE help in getting me in the car I wanted at a price I was comfortable with! He was patient, upfront, and incredibly easy to work with. If you’re considering buying or leasing a Mazda, I highly recommend working with Daniel!
Name: J*** M*****
Date: 2024-05-20 17:48:15
Rating: 5
Comment: Quick friendly service. Easy to schedule. Nice and clean waiting area. Appreciate the update video from the tech.
Name: R***** B******
Date: 2024-05-20 16:37:10
Rating: 5
Comment: I recently visited Mazda of El Cajon and was thoroughly impressed by the service I received from Julian Valenzuela. From the moment I arrived, Julian was attentive, knowledgeable, and extremely professional. They took the time to explain the necessary repairs in detail, provided a clear estimate, and ensured that my vehicle was serviced promptly. The exceptional customer service and expertise made the entire experience stress-free. I highly recommend Robert or Julian for anyone needing automotive services at Mazda of El Cajon.
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Name: T**** B****
Date: 2024-05-18 19:50:46
Rating: 5
Comment: Ms. Lulu and the rest of the staff that assisted me that early morning were very welcoming and supportive.Id love to give a shout-out to Ms. Lulu and the elder gentleman, whose name i didnt get, made me feel very comfortable and he was very helpful by showing me how to manage the electronic display thingy.5/5.Torin Brown
Name: D******* H*******
Date: 2024-05-16 21:37:46
Rating: 5
Comment: El Cajon Mazda is the only dealership or auto repair maintenance shop right now that I will ever continue to go to for my maintenance on my vehicle. They’re always polite. They’re quick their patient and they always offer me information for knowledge with my car. Rob has been my customer service person, always polite and thorough with the requests I need for my car.
Name: M**** H********
Date: 2024-05-16 01:51:03
Rating: 5
Comment: Because my car leaks oil if I take it to a non-Mazda Mechanic, I’ve been forced to take my CX-30 Turbo to the dealer. This is not a bad thing! I have been continuously impressed with the staff and service at Mazda of El Cajon. They do an excellent job, and it’s worth every penny.
Name: R** T******* (*** T*
Date: 2024-05-15 23:03:56
Rating: 5
Comment: Mike was friendly, knowledgeable, clearly explaining service options. I was updated on progress and notified promptly when completed. Will return for future service.
Name: A***** B****
Date: 2024-05-11 23:05:30
Rating: 5
Comment: Great experience with the El Cajon Team!Thank you Daniel (salesperson) for your patience and efforts towards helping us fine the right vehicle 👍🏽.
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Name: H*** T*****
Date: 2024-05-11 20:11:26
Rating: 4
Comment: I was hesitant getting an oil change for my MX5 Miatia, 2019. Last oil change, my husband found a slight nick on my wheel rim after detailing my car. Although, I cannot claim they did it, I know it occurred when they rotated my tires a while back. I pointed this out to Rob. He assured me that the service guy will be careful. I must say that their customer service is excellent & Rob made it seamless & professional. Overall, oil change was quick, included with videos & recommendations to replace tires due to baldness. Rob made it easy to regain that trust. Hopefully, my husband wont find any nicks or scratches on my car after he does his inspection when washing my car.
Name: L****** S****
Date: 2024-05-11 17:36:40
Rating: 5
Comment: Rob at Mazda of El Cajon was knowledgeable and friendly when I brought my car in. He went above and beyond to get some warrenty work approved for me. The service department is always great!I appreciated him seeing me on time and getting my car back before the promised time. Thank you !
Name: E*** B******
Date: 2024-05-11 03:06:20
Rating: 5
Comment: Fast and efficient service. I was greeted quickly upon arriving and was helped out by Rob. He helped me out with everything I needed and explained all the services that were recommended very well. He helped into a loaner and everything was quick. Always have great service here and its awesome that appointments can be made online. Thanks again Team Mazda of El Cajon!
Name: J****
Date: 2024-05-10 01:08:00
Rating: 3
Comment: 5 stars for Chris 0 for Mike!! Chris didn’t say anything but when I showed up with my 2 kids, but he quietly changed the channel from news to a kids station. I really appreciated his attention to us and the fact I was sitting somewhere boring with 2 children. What I didn’t appreciate, was being told by the woman who collected my keys there was a 1-2 hour wait (reasonable) when pulling up, to Mike telling me there was a 3-4 hour wait. I’ve never waited that long ever and have appreciated the quickness before even without an appointment and have never been told 3-4 hours for a simple oil change. It was very disappointing for him to tell me such an outlandish wait time saying he’s seen it before and wanted to let me know. We watched my car get pulled out front after 45 minutes and watched it sit there for another 20 minutes before I went and asked if it was ready. So there was really less than a hour wait but Mike felt the need to tell me 3-4 hours. That seems unreasonable, and I’m confused by his customer experience tactic there. Very disappointing experience with Mike but thankful for Chris.
Name: S***** B***
Date: 2024-05-07 22:37:47
Rating: 5
Comment: Daniel L. was a great help in making our decision on a new vehicle. All were very nice to work with, thanks guys!
Name: T***** L****
Date: 2024-05-07 16:06:22
Rating: 5
Comment: I always have a good experience at Mazda El Cajon. My vehicle is always promptly taken in for service, I receive updates and there has never been excess waiting time.
Name: S**** L****
Date: 2024-05-06 20:30:14
Rating: 5
Comment: Great experience with Julian and the Mazda of El Cajon team. Very helpful and honest. Went above and beyond to make sure I was taken care of and left a very satisfied and happy customer!
Name: R****** C*****
Date: 2024-05-04 18:44:40
Rating: 5
Comment: Great 1 st Service on my CX-5 was greeted as I arrived for my 9 am Appointment . Service Manager Mike A explained in detail what is being done to my vehicle. Totally surprised by the behind the seen mechanics video that was sent to me as I waited on progress & any issues of the vehicle ! Great tool to acculturate see as they showed 1 st hand on what was being done live shots of inspection check up. Great team work all around definitely satisfied. Sales team member Dalton also deserves thumbs up on following up our prior positive Mazda commitment’s discussions!
Name: N***** S*************
Date: 2024-05-02 22:43:01
Rating: 3
Comment: We dealt it Teyana and Brendan. They were both amazing but the process although the big boss helped us go home with the car, the finance person was so busy that my husband could not get hold of him. We were checking with our own credit union and it was difficult especially when you are given 2 days to make the decision. Today would be our second day and still have not got a call back from the finance person Steve. This part is the annoying part
Name: S****** J******
Date: 2024-04-30 05:20:59
Rating: 5
Comment: Lulu and the service team at Team Mazda are amazing. I had multiple repairs that needed attention and expected to not have my vehicle for at least a day. However, Lulu let me know it would just take a few hours, and it was indeed ready after my post work nap. Getting set up with a courtesy vehicle was fast and simple. No one likes dealing with vehicle repairs, but Team Mazda service made the experience as painless as possible.
Name: R****** M***
Date: 2024-04-30 02:46:36
Rating: 5
Comment: Sam guided us through our car search process with patience and professionalism. After going on two test drives with us on day one, he fielded many questions and then took us on an additional test drive on day two. He helped us get the car and the deal we were looking for. It was a great experience working with Sam and everyone at Team Mazda.
Name: A*** S******
Date: 2024-04-30 01:23:26
Rating: 5
Comment: Fast & friendly Service! My advisor Mike was extremely helpful, and gave me peace of mind at the end of my visit. Would highly recommend this dealership for your vehicles servicing needs. 10/10 everytime. 😁
Name: V** P***
Date: 2024-04-28 16:38:07
Rating: 2
Comment: The appointment was ok, with the exception the oil change was finished and they sent a video with items which needed repair or replaced. The car set finished for approximately 45 minutes before I was able to pay for the repairs. One of the items was an air filter, they had taken it out to inspect, why couldn’t they have informed me when the car was being worked on instead after the fact. To replace an airfilter is 48.00 where the part is 27.00 with tax. Also the tire rod is in question. The estimate doesn’t say whether it’s the inner or outer tie rod. The labor is ridiculous. They want to charge over 3,000 for repairs. Also they said the battery needed replacing, when the battery is only 6 months old. Why have a customer wait 45 minutes after repairs are completed in order to pay and leave. It just did not set well with me
Name: M*** C*********
Date: 2024-04-27 21:23:06
Rating: 5
Comment: Mike at El Cajon Mazda Service was great! Their online features make the service experience very easy also. I had an oil change done on a Saturday morning and was in & out in a little over an hour. Very convenient.
Name: G*** P********
Date: 2024-04-27 20:55:19
Rating: 5
Comment: My first visit to El Cajon Mazda was a refreshingly pleasant experience for the following reasons;Excellent communication/verification of services performed & inspections madevia video of my Mazda CX5 Turbo 5k service appointment assuages any quality or carefulness concerns a new or frequent customer may have.Genuinely friendly greeting upon my 7:40am appointment arrival and throughout the very short 45min. completion of service to my CX5.A 45 min. total 5k service from beginning to end is evidence of an efficient and cohesive work force; or team as is Mazdas definition... which is truly accurate.I intend to continue servicing my CX5 at El Cajon Mazda and this dealership be the first stop for any further new or used Mazda purchases.Thank you for living up to what other dealerships use as mere slogans but fall short on realization of implied quality, service, and sales.
Name: A**** S******
Date: 2024-04-25 01:14:05
Rating: 5
Comment: Absolutely incredible service. Brought my car in with a cracked cylinder head and two months remaining on my powertrain warranty. Got a courtesy vehicle Monday afternoon and drove my repaired car home Wednesday afternoon. Great communication the entire time. Thank you Julian and the Mazda team!
Name: k******* L****
Date: 2024-04-24 15:07:08
Rating: 5
Comment: Mike was amazing he got me in the same dayThat never happened at other Mazda dealersGreat experience for sureThx a bunch
Name: N*****
Date: 2024-04-24 07:11:19
Rating: 5
Comment: I love how easy it is to bring my car here for maintenance!! I make the appointment online, drop it off, get a loaner car, and then all the results are sent to my phone and I can approve or decline the services recommended, all on my phone! The video of the inspection is very helpful and truly makes me feel like my car is in good, knowledgeable hands! Then I get notified when it’s all ready and done! But if you want more human to human contact, the staff is very friendly and attentive. Mike Auch was my advisor this time and he was very friendly and immediately answered my texts and questions. I’ll def be coming back to this location. I like it waaaay better than when they were with Kia.
Name: L**** H****
Date: 2024-04-23 20:05:21
Rating: 5
Comment: I needed a replacement key fob. Team Mazda of El Cajon had a better price than most, saving me $100 without applying any discounts.I got an appointment quickly, and was out within one hour. The waiting area and restrooms were very nice, clean, and comfortable.
Name: A******** H********
Date: 2024-04-19 03:36:34
Rating: 5
Comment: So helpful and kind! Such a trustworthy team. They took such great care of me! Highly recommend!
Name: c****** n******
Date: 2024-04-19 00:10:19
Rating: 5
Comment: Best customer service I have experienced at car dealership. I like going to the service center as much as I like trying to buy a new car. This was a different experience. We took the car to Mazda of El Cajon for warranty work because our normal dealership was backed up for 2 weeks. I had my car back in 2 days. Once it was diagnosed that the parts were covered by warranty, Mike texted me and offered a loaner car at no charge. Usually it’s like pulling teeth to get a free loaner car. We will be taking our Mazda to Ep Cajon Mazda for any maintenance and service needs from now on. Well done Mike, well done.
Name: D
Date: 2024-04-18 16:50:25
Rating: 5
Comment: From the minute I stepped on the lot, Sam was there to anticipate my needs. I came pre qualified and knew what I was looking for, Sam didn’t hesitate in getting the paperwork rolling. Everyone from valet to senior management were courteous and respectful of my time. Thank you Team Mazda of El Cajon and thank you Sam!
Name: M****** K****
Date: 2024-04-15 21:16:00
Rating: 5
Comment: Excellent service! Had a minor issue that was covered under warranty, and it was resolved with zero hassle. I was given a loaner vehicle while mine was being serviced.Fast, professional, and excellent service!
Name: V***** A*****
Date: 2024-04-15 20:42:18
Rating: 5
Comment: Everyone was awesome especially Joe. He answered all of our questions and let me test drive a couple cars before making a decision. He was so patient and did not rush us at all. Couldnt be happier with my experience. Thank you!
Name: G** M*****
Date: 2024-04-13 01:53:29
Rating: 5
Comment: The quality of service was excellent, from the techs to the customer service people, I was attended by Julian. After being in different Mazda facilities in the SD area, this is by far the best, clean, modern, fast service, and friendly. The multi point inspection video was very helpful.
Name: N*** c****
Date: 2024-04-12 18:42:14
Rating: 5
Comment: Every time I get my car serviced @El Cajon Mazda, I feel welcomed and that my Mazda 3 2015 is in excellent hands. Super professional in both service and parts departments.
Name: D****
Date: 2024-04-12 17:45:34
Rating: 5
Comment: Mike and Nick got me in for an oil change same day. They were extremely helpful and prompt with responses. Much appreciated and a great experience. Thanks Team Mazda!
Name: L***** B*****
Date: 2024-04-11 00:48:49
Rating: 1
Comment: Would give no stars if I could. My car was sold to me by Dylan. My experience started out enjoyable, I would no longer describe it that way. I’ve been ghosted by these guys after they agreed to fill a window crack from the previous owner, at the time of purchase it was called out and they said it would be filled. I have reached out multiple times and was told they would get back to me and they haven’t. I’ve since reached out again and still nothing. I wouldn’t come here again and would not recommend doing business with them. They will finesse you into buying a car (with much higher payments than you originally agreed you could afford) and then when you need something they disappear. Do better.
Name: R***** S*******
Date: 2024-04-09 21:56:15
Rating: 5
Comment: Great service experience with Mike (Service Advisor). Kept me updated on what was being done as well as a timeline to finish. Happy to recommend Mazda of El Cajon for service.
Name: K**** D****
Date: 2024-04-08 19:17:08
Rating: 5
Comment: Previously had to do a timing belt/water pump/accessory belt service - done well and runs great dealing with some old leaks from the front seals and more recently needed an inspection due to a worn CV axle. Car was inspected thoroughly and of course made note of problems to keep an eye on.Well informed throughout the visit with also an inspection overview video.
Name: O****** T****
Date: 2024-04-06 23:49:33
Rating: 5
Comment: First Mazda ever! So far I’m loving it!! I want to thank Alyssa, Keith and Tim for making my experience smooth and professional.
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Name: E*** B********
Date: 2024-04-06 17:06:51
Rating: 5
Comment: I had a very pleasant experience at Team Mazda of El Cajon. My service consultant was Mike Auch & he was on top the entire process & very professional. We have 2 Mazda’s & we will be having future services done at Team Mazda of El Cajon. Thank you for your hard work & dedication! Enid Borschell
Name: V**** A*******
Date: 2024-04-03 01:15:42
Rating: 5
Comment: This is the second review Ive written.....and i have nothing to critique! The staff at Mazda of El Cajon are super friendly, respectful, fast and efficient, especially Rob! When I checked in...they knew who I was and what services I needed when they came out to greet me. They knew exactly what I was supposed to get and I was checked in quickly and it took less than 30 minutes! We definitely will be back!!
Name: R**** T*****
Date: 2024-04-01 20:28:24
Rating: 4
Comment: Easy set up for the appointment though text! Friendly service providers and good communication at the dealership. It was the first included scheduled maintenance for my lease and it was easy. My only issue is they forgot to top off my wiper fluid (which I mentioned right when I dropped it off) so the light is still on which is pretty annoying. Myself or my husband will top it off and take care of it ourselves. Hopefully the light goes out. 🤞🏼 Not a big deal except I sat in the dealership all morning and it would be nice if everything was handled as it supposed to be. Otherwise great experience and wonderful dealership!
Name: F**** P*****
Date: 2024-03-28 21:59:19
Rating: 5
Comment: I cant say enough good things about the people at this dealership. I have back issues and was looking for a car more comfortable than my Civic. Tee was very patient and professional and did a great job explaining the different features and answering my questions. I feel like the whole team went out of their way to make sure I was comfortable with the car I chose. Especially as a woman, it was nice to feel heard and respected at a dealership. They were all very friendly and I got the impression that they enjoyed their jobs. 10/10 would buy a car there again.
Name: A****** D H******
Date: 2024-03-27 10:18:08
Rating: 5
Comment: I was going to my schedule appointment and I wasnt planning on purchasing a vehicle because I was still looking around to shop. Nick and Ryan absolutely got a vehicle that was intended for what I needed especially the room and my daughter loved it as well. Thank you again Team Mazda of El Cajon
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Name: A***** W**
Date: 2024-03-22 23:35:49
Rating: 5
Comment: As always, I really appreciate the help the tech writers provide at your service department. Mike was great is his concern for my issues and the questions he asked were very appropriate and professional. He was a pleasure to work with.
Name: R**** M********
Date: 2024-03-22 23:34:49
Rating: 5
Comment: Rob was great and El Cajon really went above and beyond. They explained what was wrong with my vehicle and showed me video and explained why they needed to be fixed. 10/10 recommend
Name: E******** R***
Date: 2024-03-22 18:06:42
Rating: 5
Comment: What an awesome experience! Brandon was amazing! Highly recommend asking for him right away. He made the whole process fun and exciting. So happy I stopped by to check out their inventory!
Name: c******* C*****
Date: 2024-03-22 17:22:27
Rating: 5
Comment: El Cajon Mazda team is the best. No hassle, no overselling Or pushy. Talk to Brandon and the team you will definitely have a great experience.
Name: G***** S******
Date: 2024-03-21 04:27:56
Rating: 5
Comment: Very customer oriented. Explanation with a video of what they diagnosed was very helpful making my decision easier to make. The minute i arrived to the time I left, the staff was top notch. I would highly recommend Mazda of El Cajon.
Name: N****** P*******
Date: 2024-03-21 01:04:57
Rating: 5
Comment: I had known the service writer, Rob Burden, from a prior Mazda dealer. If anybody could manage the repair of a problem three other shops failed if would be Rob. His team did the obvious and found the other shops somewhat incompetent. Sorry. I guess there are good shops but they are too few. Save the frustration and bring it to the dealer - Mazda of El Cajon. Good techs.
Name: P****** L******
Date: 2024-03-20 00:38:55
Rating: 5
Comment: Dylan did a great job of analyzing my needs without being pushy or aggressive. He took the time to figure out what suited my situation best, considering my budget and frequency of drive miles annually. I ended up purchasing a certified pre-owned CX-30 and stoked about it.
Name: J******
Date: 2024-03-14 23:43:17
Rating: 5
Comment: I have nothing but good things to say about this place. From the moment I walked in to the moment I left everyone was very helpful and effective. Oscar was great as well as Keith. All questions were answered and I am very happy with my new car (: great team!
Name: D**** H*****
Date: 2024-03-14 04:00:33
Rating: 5
Comment: I called Mr. Mike last week about problems I was having with my nieces 2016 Mazada 3. It was at another shop and the mechanic was having a hard time diagnosing it. The mechanic had it for a week. Needless to say this was as so much stress on us.After listening to me, Mr. Mike took some information from me and gave me some feedback on what it could possibly be. I told him Id have the car towed in. It arrived on his off day, however Julius was helpful in checking the car in. The very next day I spoke with Mr.Mike in the morning and by 11 am the car was fixed and ready to be picked up.I have to say he made me cry by the help he provided to my family. My niece who is a college student, had a warranty that we didnt even know about. Just by Mr. Mike activity listening and addressing the problem and fixing the car so quickly, I cant say enough how much I appreciated that. I recommend Mazada of El Cajon & the team they have over there. Everyone we came in contact with the day we picked up the car was so freindly and nice. Thank you again !I also learned that next time go directly to your cars dealership because they will know exactly what is going on.
Name: I**** C*******
Date: 2024-03-14 01:20:45
Rating: 5
Comment: This was my first time at this Mazda dealership. I was able to make a next day appointment which fit my schedule perfectly. The service was quick and efficient. I’ll definitely be back for future service needs on my Mazda.
Name: j*** c****
Date: 2024-03-12 03:15:08
Rating: 5
Comment: Great experience with everyone we dealt with. T was fabulous during my first visit and she made sure to answer all our questions and provided an extremely thorough walk through and test drive. Dillan was great when we returned to actually make the purchase. He helped us navigate through the sales process and negotiations until we reached a great deal!
Name: M****** B******
Date: 2024-03-10 17:30:38
Rating: 5
Comment: Mike and the whole crew took great care of me and my CX-5. I’ll bring my car back for as long as I own it. I also recommend Thai Time across the street from the mall, it takes just the right amount of time to eat while the car is getting worked on.
Name: M***
Date: 2024-03-09 23:54:03
Rating: 5
Comment: I completed a maintenance service for my 2021 Mazda CX-9 Carbon Edition today. I was working with Rob in the service department. I was delighted to have had him as my Service Advisor.I scheduled the appointment in advance and, with it, was in and out in no time. They even replaced the scratched wheelbase molding (caused by me a few months back) I purchased from them. Rob, his staff, and the service technicians were all extremely friendly, professional, and efficient.The price for all the work done today was lower than at other Mazda Dealers.Waiting for the work to be completed, I was comfortable in their lounge reading the newspaper, which I could not finish because they were so efficient in getting the job done.Overall, as always with this team, they provided an exceptional customer experience. I will be back for the next service/car needs.ALSO, I purchased another Mazda from this dealer last year, in 2023. It is always the same great experience, no matter the department. Back then, I worked with Ryan, a sales staff member. He was very professional, knowledgeable, and patient, not making me feel pressured to purchase a car but him advising me along the buying journey to find the right fit vehicle. I highly recommend Ryans (and also Robs from the service team 🙂) services to anyone!
Name: C******* N******
Date: 2024-03-08 00:42:11
Rating: 5
Comment: I was able to have someone else bring my car in. I was in full control and communication via text and email with madza service including giving instruction of what service to perform and including payment. Very nice
Name: B***** B*****
Date: 2024-03-07 18:59:54
Rating: 5
Comment: My experience with El Cajon Mazda is always great! LuLu was awesome and sent me a very detailed video of my inspection and was very professional and knowledgeable. Thanks also to Daniel in the showroom for being so attentive and helpful while I was waiting for my car. You guys rock!! :)
Name: K*** H*****
Date: 2024-03-03 16:22:36
Rating: 1
Comment: Terrible. The sales manager Tim in particular is your typical greedy, arrogant, car salesman. Are you looking for some good down to earth people to give you a good deal on a car? Don’t come here. These guys only care about profit, not their customers.I went here viewing a 2022 CX-5 that was listed at $24,900. Kelly Blue Book has this exact car (certified from dealer value) at $22,000-$24,900. Again, this is using the exact miles, trim, certification… I advised the sales guys the car is on the highest end of price ranges based on other listed CX-5 at other dealerships and by KBB it is a little high. I asked I they can come down even a couple hundred dollars. They refused, printed out some bogus “JD Power Values at $26,800” bogus. Even though CarFax says it is over priced, and so does KBB. I went home and took a day to think about it as to not make a rash decision. I liked my sales rep Dalton so much because he was the ONLY honest, good hearted, genuine human being in the building. Just mainly because of Dalton, I decided I would go back and buy it the next day.This is where it gets worse. The very next day I go back to the dealership to buy the car for $24,900 (still too high. There are 3 other Mazda dealerships selling this EXACT car certified and all for thousands less) but I was going to bite the bullet and buy it. I loaded up my 4 month old baby, my 2 year old daughter, and my breastfeeding wife into our car in the pouring rain and drove 45 min to the ghetto of El Cajon to buy this car. When I sat down to finally do the paperwork, the sales team handed me My new outdoor price. The problem is they raised the price of the car to $25,200 ($300 more than 24 hours ago). I gently advised that I would like them to honor the price I saw yesterday. My sales rep went back to Tim the sales manager who simply refused to lower the price by $300 back to what it was 24 hours ago. At this point, I had wasted almost 2 hours in the pouring rain with my kids crying in the car. I requested to talk to the manager. Tim came out and told me that he sells 80 cars a month and he doesn’t care if I buy this car or not. He was very arrogant and unprofessional. I told him I would buy it at the original price. He refused basically saying he doesn’t need or want my business. It’s a pride thing. Dalton is a wonderful human being just trying to take care of his family and stayed 2 hours late to sell me this car all to have Tim’s pride and ego deny him the sale over $300. I wasn’t asking for a discount, i was simply asking for them to honor yesterday’s price. Go to Mazda of Escondido. They have the same exact car with 7,000 less miles for $1,000 less AND certified. For contrast, my next stop was to Honda down the road. When I asked the Honda dealership for a good deal, they immediately offered to negotiate their already fair price by lowering up to $1,000. Take your business anywhere but this place. Ownership needs to get rid of Tim and stopOver pricing their cars.
Name: D***** M*****
Date: 2024-03-01 00:46:16
Rating: 5
Comment: Great service,Very Helpful. ! Sales person “Ryan” and Sales Manager “Deanna” Top Notch. ! Extremely Clean Showroom and Service Area ….I Recommend TEAM MAZDA of El Cajon…Zoom Zoom….
Name: C**** T*****
Date: 2024-02-29 22:32:51
Rating: 5
Comment: Best service ever, Ryan was our car salesman very polite very nice very helpful who has not pushy at all finance. I forgot her name she really worked hard to get us a good deal I could not pass up very kind. There should be more like your salesman and your finance person. We were there very late and they never give up trying to get us a good deal I tried it I tried, and I wanted to give my Toyota up because I was not satisfied with it and she did a fantastic job. I don’t know what else to say but those are the two employees I sure would make sure I kept actually everybody was really nice the one that did the contract. Also the one to help me and I’m coming back Friday to do all the programming in the car we would’ve done it last night, but it just got too late. Very helpful. I am very, very satisfied thank you very much for training your employees well and very respectful.
Name: K****** F*****
Date: 2024-02-29 19:12:21
Rating: 5
Comment: I have been going to Mazda El Cajon for years. Lulu has been great in helping get my car taken care of in a timely manner and at a cost that works for me. My car recently needed urgent repairs, was not safe to drive, and she was able to get my car serviced in 2 hours. I was really worried I wasn’t going to have a car available to drive the next day but she made it happen. They are professional, convenient, quick, and reliable. I feel like I can trust the work that they do. Thanks for working with me!
Name: M*** B*****
Date: 2024-02-29 18:18:04
Rating: 5
Comment: I had a great time buying a car! The whole team worked to make the experience a series of positive interactions that lead to me driving away in my new ride, confident I had made a good decision. And… I feel like I made new friends in the process!
Name: D**** C********
Date: 2024-02-29 00:56:39
Rating: 5
Comment: Sam, my salesman, Nick & Steven were all great to deal with. Made my new car purchase late, until after business hours, just a pleasure. What a great team at Team Mazda of El Cajon. Way to go! Thank you - you have a happy customer here!
Name: A**** M********
Date: 2024-02-28 23:07:52
Rating: 5
Comment: Everyone on staff was very nice, very friendly and extremely helpful. I got the exact car I wanted and the manager took the time to sit and talk with me about the best deal we could come up with. They let me bring my two Labradors and everyone treated them with kindness and even dog sat while I went for a test drive. I would definitely go back to this dealership in the future. The staff all seem pretty happy being there. I appreciate everyone who assisted me!
Name: S***** T****
Date: 2024-02-28 18:51:58
Rating: 5
Comment: Rob and the team at Mazda El Cajon are always so proactive and helpful. My check engine light came on randomly this week, and though it was running fine, I wanted to ensure it was nothing serious. Rob got me in sooner than initially scheduled, clearly outlined what he thought may be the issue and updated me regularly while waiting. The fix was fairly simple and under my warranty. He promised Id be out in time to pick up my kiddo from daycare, and he delivered on that promise. I really appreciate Robs excellent customer service and help every time Ive been there.
Name: T***** M*****
Date: 2024-02-28 01:17:07
Rating: 3
Comment: The repairs seem adequate; however, I was disappointed with the pricing as well as feeling that I had to bargain with my service advisor. I called on the phone first and selected this dealership due to their pricing. When I arrived the pricing was higher and I was going to be charged for services I didn’t need since they were part of a package. Upon inspection, a host of other issues were noted. Some I approved to be addressed since my car was already there and it was time for the services; however the experience seemed more like what I would receive at an oil change shop. In the end, I had to bargain for a price that was more reasonable and the service rep said he would beat any pricing discounts from AAA or Costco. When I went to pay, he did not beat those discounts, so I had to bargain again just to meet their competitor’s discount. Two days later, I took the car for additional service items at another shop and saved 40 percent. On the way to the dealer I was enjoying how my Mazda drove and I actually was looking at new models. On the way home, I drove by a dealership for a different brand. I would not recommend this service department.
Name: R***** F****
Date: 2024-02-28 00:54:58
Rating: 5
Comment: 02/27/2024 back for our 40,000 mile service and a warrantee repair. All went well, the repair couldn’t be done on day 1 so they gave me a nice new loaner and I pick my car up the next day at 1:00pm. All friendly and helpful. They went through the car and sent a video of their findings and I know what to expect next visit. Mike helped me this time and was helpful and pleasant. 08/23/2023All went smooth, got in on time, got out exactly when then indicated the service would be completed. They send a video of the evaluation so you can see exactly what they are going to repair. Julian was pleasant and helpful. The waiting area is pleasant and clean. My only suggestion is either turn off the tv or the music. Too much back noise. A more generic genre of music would be nice.
Name: J****** W***
Date: 2024-02-27 23:08:44
Rating: 5
Comment: I had to service my vehicle due to a check engine light for engine malfunction warning. I was able to have my car serviced the same morning without a prior appointment. Mike Auch at the service department gave me an initial diagnostics, Id like to give two thumbs up for Mikes efficiency, knowledge, professionalism & a great service. I highly recommend El Cajon Mazda.
Name: J*** P****
Date: 2024-02-27 18:33:45
Rating: 5
Comment: I recently had the pleasure of visiting the used car section of Mazda El Cajon, and I must say, my experience was quite positive overall. Samuel, the salesperson who assisted me, was not only super friendly but also very knowledgeable about the cars and the buying process. He guided me smoothly through the options and made sure to address all my concerns.When it came to negotiating the final price, I appreciated that they presented me with some good options, but I did notice a slight push to keep me in the dealership. However, after some discussion, I was able to secure the price I wanted without feeling pressured into a decision.Overall, I left the dealership satisfied with my purchase, knowing that I got a fair deal, and it seemed like they also met their sales quota. If youre in the market for a used car at Mazda El Cajon, I definitely recommend asking for Samuel—hell take care of you.
Name: C******* F
Date: 2024-02-25 18:05:14
Rating: 5
Comment: I purchased my Mazda and get it serviced at Team Mazda of El Cajon. I love getting my vehicle serviced here. Everything is pretty newly built, so it’s very modern and has very nice facilities. There’s a really nice waiting area and they are very quick to service my car. I am always able to make an appointment the same week. The fact that the service department is open on Saturdays is the biggest plus. The employees are very nice and helpful as well. Mike and Rob have been my service advisors previously and were friendly and provided great customer service! They send video updates and keep me in the loop with what’s happening with my car in a very timely manner. The service department makes me want to stick with Mazdas and solely get my cars serviced here.
Name: M***** P*****
Date: 2024-02-25 06:56:39
Rating: 5
Comment: Couldn’t be happier with our experience at Team Mazda of El Cajon. As soon as my husband and I arrived at the dealership—we were greeted by Tee—a charismatic salesperson with a warm, fun, and welcoming demeanor. She was exceptional in giving us all of the specs on the car we had in mind, getting the car ready for a test drive, and ultimately walking us through the entire car-buying process.Now, if you’ve never purchased a car before, the process takes hours. With that in mind, having a salesperson you can carry on a meaningful conversation with during this time, while also being able to answer all of your questions about the big purchase you’re making, is paramount.Team Mazda was able to get us the loan that suited our needs (monthly payment/loan term) with no issue at all. They prepped and cleaned our new car so it was ready to be driven off of the lot, and helped us with our trade-in vehicle. Tee gave us her contact information in case we had any questions or concerns, hooked up my phone to the car, took some photos of us, and then we were on our way with our brand new car. What a great feeling that is! We are still on Cloud Nine.Speaking of trade-in’s, here is where Tee and Team Mazda of El Cajon really went above and beyond. Our previous vehicle had a CD player in it. and while we cleaned out the rest of the car, I forgot to check if there was a CD still in the player. Sure enough, at 2am the night after leaving with our new car, I woke up remembering that we forgot to check the CD player. I sent a message to Tee right when they opened the next day, asking if anything could be done to check the car and she said she’d take care of it. A few days later, we got a message that she had recovered my CD! I was so delighted that she remembered and pulled the strings to make that happen before our old car couldn’t be accessed anymore. The CD left in the player was 20 years old! We can’t explain how much that effort meant to us. Google only goes up to five stars, but we’d give ten if we could.Big shout outs to Nick in sales, and Keith, their amazing Finance Manager also. They both were great at locking down a good rate for us, setting up our payment plan, and granting us some leeway to provide Team Mazda with our total down payment in a reasonable timeframe. Tip: Debit and credit cards have daily limits—bring a checkbook or cashiers check!With Tee, Nick, and Keith onboard, Team Mazda of El Cajon has you in truly great hands. Thanks again!! We are so happy with our new car!!
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Name: B****** M*****
Date: 2024-02-23 22:52:13
Rating: 3
Comment: Will see may be a four . But it’s funny the day I got asked to review is the day I notice my car is leaking oil only after having the oil change a few back. This is my wives car so I’m glad I caught it now . So hopefully they make it right and fix whatever they didn’t do correctly the first time. Otherwise no complaints great customer service.
Name: S****** L***
Date: 2024-02-23 21:15:23
Rating: 5
Comment: Team Mazda of El Cajon always provides excellent service! Lulu in the service department is always very kind and communicative. They also have a nice waiting room with complementary drinks and snacks while you wait!
Name: R*** P*******
Date: 2024-02-22 23:06:42
Rating: 5
Comment: I was very pleased with the service, especially with Rob. He was very kind, and even helped me out of my vehicle when I arrived and helped me on my way out. He’s a star and he has my vote for employee of the month!
Name: T****** T***
Date: 2024-02-22 22:27:13
Rating: 5
Comment: Staff were great. I was greeted immediately upon arrival. Rob was the best. He helped me out at the service desk. He clearly communicated to me what was going on with my car. I had an ongoing issue with my keyless entry that another dealership tried to fix but it reoccurred. El Cajon techs are very knowledgeable. They were able to fix my car and let me know the actual issue with my car. It took less than half day for the techs to check and rotate my tire and diagnose and fix my keyless entry. I also appreciate the courtesy car because I was able to drop off my car and go work and then pick up my car. I will definitely coming back here for service quality and convenience.
Name: S***** S*****
Date: 2024-02-21 17:31:22
Rating: 5
Comment: Rob is great to work with. He came out and greeted me. He explained the work to be done. The mechanic worked quickly to complete all of the repairs and maintenance work. I like that he videos my vehicle inspection and explains what he is seeing. I then get a text with suggested repairs that I can accept or decline. Rob comes over and then asks if I have any questions. He keeps me apprised of repair status and estimated completion time. I appreciated having a nice place to wait. The restroom is always clean.
Name: D**** F********
Date: 2024-02-21 03:47:15
Rating: 5
Comment: Julian was totally turned into what I needed. He was knowledge, courteous, and professional. Your prices shocked me, but lots of prices are shocking nowadays.
Name: A*** C*******
Date: 2024-02-20 21:27:13
Rating: 5
Comment: Mazda team El Cajon is so great! Friendly and efficient. Facility is clean and a great area to be productive while waiting for your car. Love it there
Name: M****** R*****
Date: 2024-02-17 03:07:01
Rating: 4
Comment: Ryan was my salesperson and did not put pressure on me. He was knowledgeable about the car and easy to talk to. Tim, help me with connecting my phone to my car. Overall, my experience was great. I love my Mazda CX-5.
Name: C**** H*********
Date: 2024-02-16 18:42:19
Rating: 5
Comment: Excellent service. Fast and reliable. And they are transparent about what your vehicle needs without harassing you to do the repairs with them.
Name: J***** A***
Date: 2024-02-13 00:56:02
Rating: 5
Comment: My experience at Mazda was very well handled. Everyone there was very friendly and knowledgeable about the car and the process. The team at El Cajon was A+ from test drive to signing. Looking forward to doing business with them again.
Name: C****** L******
Date: 2024-02-13 00:47:14
Rating: 5
Comment: Great place to have a service done. Excellent team and staff that answer all questions with ease. A shoutout to Lulu who was an excellent help and helped me when my car was having problems starting definitely recommend
Name: L******* .*******
Date: 2024-02-12 18:58:16
Rating: 5
Comment: Great experience!All the staff was very knowledgeable and very supportive. They gave me all the information that I needed.Special mention to Samuel Cortez, he walked me through the whole process in a seamless way.His professionalism and his expertise help me to decide the best option!!Keep up the great service!!
Name: D****** H*****
Date: 2024-02-10 17:41:57
Rating: 5
Comment: We came to Mazda because we were in need of a car right away, and our first choice of autos has a month-long wait. After reading side-by-side reviews between the two vehicles, we decided to visit Mazda with the hopes of being persuaded to consider a different manufacturer this time. We started at Mazda of El Cajon because Alyssa was the first to respond to my inquiries. Not quite a week later, this appears to have been an excellent buying decision. Our entire experience was a pleasant one. Alyssa was lovely, answering nearly every question we had during our two visits in the same day, and not hesitating to engage other Mazda professions for anything she wasnt 100% confident about. Nick was wonderful, and we really felt that both Nick and Alyssa were working as our agents. Keith made the painful paperwork process as quick and seamless as possible. And now that we are home, Tim has reached out to schedule a time for us to work together to ensure we are getting the most out of all the features of our new vehicle. I would highly recommend including Mazda of El Cajon in your next auto buying experience.
Name: D**** P***
Date: 2024-02-10 17:03:25
Rating: 5
Comment: I purchased my Certified Pre Owned Mazda CX5 in November and was in on February 8th for my first oil change and tire rotation and I must say i am very impressed with the experience. I spent 30 years of my life as technician in heavy line/diesel repair and what took place was very reassuring. I was kept informed about was going on in a unique and solid way. I received a text that the repot on my inspection was done and I could view it. To my surprise it was a video of the tech showing me wit a camera every area he inspected nd also showed me the measurements of wear items. This leaves no doubt to the customer that the job was done completely and correctly.My service adviser Lulu is awesome person to deal with so thanks to you all.
Name: T****** P**
Date: 2024-02-09 22:58:52
Rating: 5
Comment: My son and I love our Mazda CX-5. We have never had a problem go unsolved at El Cajon Team Mazda. We love the no hassle sales and maintenance department. Highly recommend to every family member or Mazda owner for purchasing or having work done on your vehicle.
Name: d******** g
Date: 2024-02-09 19:51:06
Rating: 5
Comment: Rob my advisor is top tier. Always nice and helpful. I love his customer service so much I followed him to team Mazda El Cajon when he left John Hine Mazda.
Name: C******** S***
Date: 2024-02-09 00:35:11
Rating: 5
Comment: Really glad I gave Team Mazda of El Cajon a try! My best dealer experience, and I have been to a lot! I’m very happy with my 90K mile service. I look forward to my next service! I went in today, and got that service. Lulu and the whole team is great.
Name: G****** V*****
Date: 2024-02-06 01:34:19
Rating: 5
Comment: I know everyone says that the dealership costs too much, or that it is the same if you take it to some other mechanic. Well, I did that and it sucked. I wasted time and money when I should have taken it to my dealership. The videos they provide when they inspect the vehicle, the explanation of everything recommended, and the process to approve any work just dont compare. I feel safer knowing they did the work and when it is time to trade my CX-5 in or sell elsewhere, I know that it will be in great condition. Ask for Mike if you want the best customer service.
Name: G*** H*****
Date: 2024-02-05 19:11:50
Rating: 5
Comment: Everything was great! I arrived half an hour early for my appointmentment. They got me in a loaner car and out the door long before I was scheduled to arrive.The maintenance being done was to change the serpentine belt. It was done so quickly that I probably should have just waited rather than driving away in the nice, new loaner.
Name: T** D***
Date: 2024-02-02 00:28:32
Rating: 1
Comment: Beware of false commitments!! They will jerk you around and waste your time! I’m extremely disappointed in their communication amongst the management team. I was offered a price for my trade-in after stopping by the dealership. I called the next day the manager was off so another manager said that he’ll honored whatever price that was offered to me if I come up. When I got there, they dropped the offered by $8k!!! Said it was due to an error / miscommunication and needed to check on the inaccurate price offered by the sales manager…they well not honor any pricing and will make excuses. Go elsewhere for honest business practice guys! Nick, sales manger extended that quote. GL yal
Name: t****** a*******
Date: 2024-02-01 18:36:41
Rating: 5
Comment: Mazda of El Cajon is amazing! Brandon helped us find our perfect car. He was patient, kind, listened and answered every question, and was personable. The rest of the team during the purchase process was also amazing. They walked us through every step, answered all of our questions thoroughly, and made sure we had a way to contact them if we have any more questions. I cannot recommend Mazda of El Cajon enough, especially Brandon!
Name: R*** F****
Date: 2024-01-31 20:25:12
Rating: 5
Comment: Wasnt sure how much I was going to miss John Hines service department after they closed two plus years ago. We had been going there for almost 40 years. The experience here set my mind at ease. Friendly knowledgeable people, and I interacted with several. The work I needed was relatively minor, and it was done quickly. You likely wont be disappointed in bringing your vehicle here
Name: L***** P******
Date: 2024-01-31 19:30:11
Rating: 5
Comment: We appreciated Marlons knowledge and expertise. He was very patient and friendly.We love our new Mazda CC-50Thank you!Brandon Mills was our Sales Associate for the two days it took us to make a decision.Brandon was very patient and attentive.We appreciated his knowledge of both the Mazda CX-5 and CX/50, explaining the slight differences between the two.We love our new red CX-50, and know we will enjoy it for many years to come.We love the Mazda brand for many reasons.Thank you again to Brandon Mills for his expertise, professional business manner and interesting and friendly conversation.Sincerely,Laurie and Mike Pieratt
Name: M****** L****
Date: 2024-01-31 16:21:00
Rating: 5
Comment: Excellent, efficient service at El Cajon Mazda. Thank you Lulu for getting me scheduled for same day oil change/ tire rotation. Will definitely be back when service is due again.
Name: M**** N****
Date: 2024-01-30 19:24:12
Rating: 5
Comment: Very happy with their customer service. Daniel and Greg on sales were very pleasant to work with, and a highlight of purchasing a vehicle with this dealership. I think some snacks on the coffee bar like granola bars or chips would be a great improvement. Kuddos for the great ambient music choice!
Name: R***** S*******
Date: 2024-01-30 01:23:43
Rating: 5
Comment: Outstanding customer service experience with Team Mazda. They carefully explained their recommendations and reasons. They showed me the area affected.
Name: D*** P*****
Date: 2024-01-28 18:05:08
Rating: 5
Comment: I just purchased my 2020 CX5 4 months ago. This was my first maintenance appointment and the service was GREAT! very friendly, timely, nice waiting area, through with a video from service technician. I will be using this service department for my future maintenance.
Name: R****** G********
Date: 2024-01-27 18:11:39
Rating: 5
Comment: I took my car for a service. It was experiencing ghost-touch fortunately the insurance I bought with my car covered everything. It was an expensive fix but I just paid $100. Mike Auch made the whole experience easy and even helped me get a loaner through my insurance.Update: I had to take my car in for a thorough diagnostic, it was a different issue from last time. Fortunately nothing wrong was found with my car. They examined my car for two days, and I was given a loaner car and wasn’t charged for anything. Mike Auch has once again made it an amazing experience.
Name: B**** e******
Date: 2024-01-25 22:05:59
Rating: 5
Comment: Mike was great! He was fast on the phone and got me in and out of the service department within a few hours. They also gave me a temporary car which was great!
Name: M*** M**********
Date: 2024-01-25 21:24:58
Rating: 5
Comment: Teynel and Joe deserve a raise. Made the whole experience awesome, and got the upsell from me with an even better vehicle option. Went in with my son, and because the process takes some time with looking at the vehicle, test driving, financing, etc, my son got hungry, so they even got us Chik-fil-a to hold us over! Great people, great service, and now I have a great car.
Name: S**** M*******
Date: 2024-01-25 03:27:03
Rating: 5
Comment: I had the absolute best experience at this dealership. They were quick to get me in, and the communication is impeccable. Plus side is they send you a video of the inspection they do. To my service advisor Mike, you are a god sent. Thank you for everything you did for me. I’m not sure if you can specifically request service advisors but if you can get Mike, you’re in good hands!
Name: C**** O****
Date: 2024-01-23 04:24:22
Rating: 5
Comment: Everyone at the dealership was patient and kind. I easily spent the salesperson’s (Ryan) entire day just working with me and figuring out what we could do to make the price point. The financing department was just as helpful in offering warranty’s and alternatives that would still keep me within my budget. I can definitely see myself going back to Mazda El Cajon in the future.
Name: C****** R******
Date: 2024-01-17 17:40:30
Rating: 5
Comment: We had a lovely experience with Dalton at Team Mazda of El Cajon! Everyone was very friendly and went above and beyond to help us get the new car home. I liked the vibe at the dealership, hard to explain but it just felt more intimate than my experiences at other dealerships in the area.
Name: S******* S****
Date: 2024-01-17 01:15:17
Rating: 5
Comment: Mike at the service center was awesome. Straight to the point kind of guy and got me in and out of there in a few hours for an engine diagnostic, tire rotation and Apple car play install. Got a loaner vehicle similar to my vehicle in a matter of minutes. Always appreciate things being handled efficiently!
Name: R**** T*****
Date: 2024-01-13 22:03:45
Rating: 5
Comment: This was my first time getting my car serviced and I was surprised on how efficient and how well I was greeted upon arrival. Coming from a retail sales environment. Customer service is a big part of that experience. Great job
Name: T** H***
Date: 2024-01-09 21:48:44
Rating: 5
Comment: My customer service representative Rob was great. He was very quick to explain my car’s issues and kept me abreast of the progress. Luckily most of my service was covered by warranties as it required extensive work, and Rob made sure to provide the necessary documentation to get the work paid for. As well a loaner car was provided and the service was completed in a few days.
Name: M*** V********
Date: 2024-01-06 19:25:45
Rating: 5
Comment: Regular maintenance always done here. Never feel pushed to do things that aren’t actually required, yet more honest about getting by a couple times if possible. Pricing is more than most mechanics but I prefer to have Mazda specific mechanics dealing with my car. If you can get a loaner too it’s nice to try out the latest and greatest while being serviced. Rob is a great advisor!
Name: J**** R*****
Date: 2024-01-06 17:51:48
Rating: 5
Comment: Really sweet and caring team. I always get Julian and he is amazing. Usually they are pretty fast with my oil changes but I don’t even mind because their waiting area is so nice. Coffee, yes please!
Name: J** J*****
Date: 2024-01-03 19:58:21
Rating: 5
Comment: Rob Burden goes beyond what is required for a service supervisor at Team Mazda of El Cajon. He gives you an accurate and thorough assessment of any vehicle problems, keeps you up to date, and makes you comfortable with the status throughout. Thanks, Rob.
Name: D****** M****
Date: 2024-01-03 02:55:51
Rating: 5
Comment: Mike is an absolute gem! He’s always so helpful and so professional. I always know that me and my Mazda are well taken care of when we go there!
Name: L*** S***********
Date: 2023-12-31 02:44:15
Rating: 5
Comment: I HIGHLY recommend this place for anyone who wants to get into a NICE Mazda. Everyone there is very nice. I felt very comfortable thee whole time I was there! They really do give you EXCELLENT and EXCEPTIONAL service! Over all I am very PLEASED with their service and I LOVE MY NEW VEHICLE!!! BIG shout out to Mazda of El Cajon! Everyone go see BRANDON and get your NICE RIDE!!!
Name: J***** M R***
Date: 2023-12-30 19:30:05
Rating: 5
Comment: I’ve been bringing my cars to Team Mazda of El Cajon since the closure of John Hine Mazda. What a difference! Team Mazda is a beautiful bright dealership with very nice amenities and a comfortable guest lounge. Their team members are friendly and knowledgeable and I’ve had the pleasure working with LuLu and Rob on multiple occasions. Highly recommend them both. Service appointment times have always been convenient and each service has always been completed in a short time. I love how the service tech provides a video of the work being performed as well as a breakdown of their inspection and the condition of specific significant areas of the car. I trust them with my cars!
Name: O***** M******
Date: 2023-12-29 02:30:17
Rating: 5
Comment: Where to begin! My mom and I were looking for my very first car to lease and after shopping around some dealers and feeling so dismissed by the staff members we ended up at Mazda where we got to work with the AMAZING Daniel! He was so kind, friendly, easy to talk to, and it was obvious that he actually cared to get to know us and help me out. It’s so easy for a dealership to lose clients from the way they treat their customers just like any other business and our experience at Mazda was nothing short of great. He understood my budget and how it was my first big purchase and he was so patient with us, showed us all our options, and made sure we had all the snacks and water we needed for a long day. Him and the whole Mazda team were so attentive and genuine. I was honestly shocked because I’ve heard so many horror stories about salespeople and purchasing cars but I honestly felt like part of their family by the end of the day! I was able to make a deal and get my first car on my own and I was so grateful that Daniel made the process so easy for me. Someone needs to give that man a promotion! If you’re looking for a car or wanting the Mazda brand specifically, he is your GUY! 10/10 all across the board.
Name: D***** J******
Date: 2023-12-29 02:17:36
Rating: 5
Comment: They were courteous, concise and quick! Rob was awesome with communication and they had my vehicle done within a few hours. I asked for a courtesy vehicle because I assumed it would take a day or so, but not the case here! I will definitely bring my car back for service here!
Name: L**** L****
Date: 2023-12-26 21:06:22
Rating: 5
Comment: Robs really great - showed me the reset button for the tire pressure warning light which was on all the time despite having four new tires. Got my car back in no time after being sent a recorded video of my inspection. Very ship shape at Team Mazda!
Name: H**** i** M******
Date: 2023-12-20 18:23:53
Rating: 4
Comment: Id give the full 4 stars if the carwash option was available. Also, I received a low windshield washer fluid message hours after I picked up the vehicle after it being at the dealer for 4 calendar days. Zero-point inspection and no car wash? Bummer. Side note: Julian is great. Ask for him for excellent care.
Name: k*** b****
Date: 2023-12-12 02:29:09
Rating: 5
Comment: Brandon, Tim, and Daniel were top notch with customer service, patience, and going out of their way helping my wife and I purchase a vehicle from there. Special thank you to Brandon for making our time there being stress free and relaxing. We shall come back again, when its time to purchase another vehicle. Happy Holidays, Team Mazda of El Cajon!
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Name: S******* K***
Date: 2023-12-06 21:53:33
Rating: 5
Comment: I went to get my vehicle serviced here and like that they send you videos of your vehicle and show the concerns of it when they address it. I appreciate all the stuff they worked on for my vehicle & got it done in a timely manner. Very friendly customer service & will be returning back to this location!
Name: F******** R********
Date: 2023-12-04 22:48:47
Rating: 5
Comment: My Service Manager Julian Valenzue was great. He went out of his way to be helpful. This was one of my best car service experiences and as an 82 year old guy Ive experienced quite a few.
Name: A*** D******
Date: 2023-12-01 03:37:57
Rating: 5
Comment: My maintenance appointment went as smoothly as it could have possibly gone. Everyone was on their toes and really made me feel at home. Mike at the counter broke everything down clearly and kept me in the loop the whole way through. They truly know how to treat a customer right.
Name: E***** P****
Date: 2023-12-01 01:03:39
Rating: 1
Comment: Vehicle came in for a rats nest inspection after purchase from Mazda El Cajon, when I received a video of my inspection the technician who recorded the video, never once showed, or addressed the rats nest, or that he inspected the wiring harness, I was not reassured at the rats nest had cause no damage to my brand new vehicle that I purchased two days prior from Mazda El Cajon. When I went to pick up the vehicle after inspection, my service writer, “mike” was only able to show that they had detail the engine bay, after I looked in the area of where the rats nest was I found bite and chew marks on wiring harness, “mike” then looked surprised and had to get 2 other managers to try and help with the situation, after talking with now 3 people they determined that I would be allowed to speak to the technician who would be working on my vehicle, so me and him could come up with a solution to my problem. Overall, my vehicle came in for a rats nest inspection. And the rats nest was not inspected until after I came to pick up the vehicle and noticed Mazda El Cajon didn’t really do anything and then had to spend an additional two hours waiting for them to fix problem it had originally came in for
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Name: D***** c******
Date: 2023-11-29 05:43:28
Rating: 5
Comment: We had a great experience at Mazda of El Cajon. The entire team was great, including Daniel, our sales rep, and all the other team members we got to talk with throughout the process from start to finish. We appreciated how genuine and helpful the staff was and how they cared to get us exactly what we were looking for at a desirable price. We highly recommend coming here for your car buying experience! Thanks, Mazda Team!
Name: K****** P******
Date: 2023-11-21 01:29:13
Rating: 5
Comment: Mike was very helpful. He attended to my car immediately, did some tests and had me on my way quickly. Him and all staff were very friendly. The waiting room was nice too. Happy with my experience!
Name: R*** T*****
Date: 2023-11-20 00:16:26
Rating: 5
Comment: I am always impressed by the quality of service and grateful for the peace of mind that comes with knowing my vehicle is in the hands of Team Mazda of El Cajon dedicated to its optimal performance. My recent visits to the place to get the transmission mount and the battery replaced and I left the dealership both times with complete satisfaction.From the moment I stepped into the service department, I was enveloped by an atmosphere of professionalism that set the tone for the entire experience. The staff there exhibited a profound knowledge of Mazda vehicles, showcasing their commitment to not only meet but exceed customer expectations. My service advisor, Julian, provided clear and concise explanations regarding the required services and addressing all queries with a level of expertise that instilled confidence. Julian went above and beyond to keep me informed about the progress of the service, providing regular updates on the status of my vehicle.A standout feature is the depth of expertise exhibited by the technicians. The team demonstrated a profound understanding of Mazdas engineering intricacies, ensuring that every repair and maintenance task was executed with precision. This level of technical proficiency was evident not only in their adept handling of routine services but also in tackling complex issues with a systematic and analytical approach.Moreover, the cleanliness and organization of the service area reflected a commitment to excellence. The waiting lounge, equipped with comfortable seating, complimentary refreshments, provided a welcoming space for customers.Overall, the service department at Team Mazda of El Cajon has not only earned my trust but also my loyalty, making every interaction a testament to their commitment to excellence.
Name: M****** A*****
Date: 2023-09-22 17:35:49
Rating: 5
Comment: First time bringing my car to this Mazda service center. Was greeted quickly and helped promptly. I usually wait for my car and had planned to do some work while waiting. I was genuinely surprised at how quickly my car was ready, roughly 45 minutes. Ive been to other dealerships and Im given a 2 hour wait time. I liked how I received a text with the information about my car and the recommendations and that I could decline or accept the work. Ended up getting my wiper blades changed and that was about about an additional 20 minutes of wait time. Loved the video of my car and the detailed explanation of what everything looked like and the energy of the mechanic explaining everything. Highly enjoyed the speediness of the service. Everyone was very friendly. There was a woman cleaning the tables in the waiting room. She was very friendly and explained which tables you could use to charge your devices and helped me carry all my stuff to one of the tables! Julian was great and super helpful and very friendly. Overall this was a great experience and I will definitely bring my car back!
Name: J***** P******
Date: 2023-09-22 03:37:49
Rating: 5
Comment: I had my first experience at Team Mazda of El Cajon last week and I couldn’t be happier with the service I received. I moved to San Diego three years ago, but have continued to take my 2014 CX 5 to the dealership I bought it from in Orange County for service. I was so reluctant to switch to a local dealership because I wasn’t sure anyone could have topped the service I have been receiving and the trust I had felt with the prior location. The service I received last week from my service advisor, Julian, was top notch. He answered all of my questions and made sure I was happy with the service. He took time to explain things and was really patient and kind. I left feelingvery comfortable knowing I will receive great service from Julian and Team Mazda El Cajon into the future. I have 115k miles on my car and have never had any issues - I am very happy!
Name: K****** G*****
Date: 2023-09-13 20:14:52
Rating: 5
Comment: I had the best experience today, 9/13/23, for my 60,000 mile inspection. The video of the inspection was very educational and I appreciated the recommendation/heads-up for upcoming services as this allows me to plan ahead of time.The waiting area/showroom/bathroom were, as always, super clean and very comfortable. Since weekdays can be less busy, I was able to drive away after 2-1/2 hrs of wait time WITH a washed car (other shops ask to leave the car at their site all day!).The person who made this visit enjoyable was Rob Burden, the Assistant Service Manager. Kudos to him for excellent customer service/people skills, answering all questions, displaying sincere and pleasant demeanor, and exhibiting upbeat/high energy. It showed that he enjoys his work. Keep up the good work.This may sound strange but I think I can say, Ill be back!Thank you again.
Name: S****** M*****
Date: 2023-09-11 19:52:25
Rating: 5
Comment: Very nice. Worked with us to get approved and with what we were asking when another dealership wouldn’t. I would definitely recommend the people at Mazda of El Cajon. Thank you team Mazda.
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Name: D***** R***
Date: 2023-08-10 02:50:30
Rating: 5
Comment: I was greeted as I pulled up ! That began a visit with incredible, friendly and kind customer service.Lulu, my service advisor offered me a complimentary rental which I appreciated but was prepared to wait. She kept me informed, and worked with warranty ins to ensure complete service. I appreciated her efforts and kindness.William, my service tech, did a wonderful job. He provided a detailed description of work required and efficiently completed all the work. It really is impressive how much was completed in the time I was there. Thank you William!Overall, I was very impressed with the service and efficiency.
Name: C****** E********
Date: 2023-08-06 23:20:47
Rating: 5
Comment: Arrived at Team Mazda on a very busy Saturday morning for scheduled maintenance . My overall experience was professional and pleasant. I allowed a couple of urgent recommendations to be taken care of and it was great to be offered a loaner vehicle which I took advantage of. Mike was great to work with. The consistent communication was much appreciated. Overall a great experience. Also appreciated the neat clean and orderly environment.
Name: K***** K*****
Date: 2023-07-15 23:00:31
Rating: 5
Comment: Very professional service. The staff at both the sales and maintenance departments are extremely respectful and professional. I personally enjoyed working with Julian. He genuinely cares about customer satisfaction and obsession.I have brought my Mazda to this place a few times for regular maintenance and inspection. The team tries to make the process as easy and fast as possible for you. Highly recommended!
Name: J**** S** M***** (****
Date: 2023-06-13 18:59:56
Rating: 5
Comment: Visited mazda El cajon and ended not purchasing a Mazda CX-5. However, we were pleased by the first-hand experience getting help by well-informed salesmen
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Name: B**** C***
Date: 2023-06-04 17:25:19
Rating: 5
Comment: I always have a great experience coming in. Mike was super helpful and letting me know exactly what I needed. Kept me informed about my service all the way through. I was very appreciative of his service today, from the moment I drove in til the last minute I drove out. I had my son with me, and he was able to help me out with a loaner for the day. He greatly offered to wash and vacuum my car as well. Big thanks to Mike, and I hope to have him for my next service.
Name: A**** H******
Date: 2023-05-27 04:15:58
Rating: 5
Comment: Thank you to team Mazda of El Cajun,I make it a point to drive from deep Chula Vista to this location because of the customer service!I just purchased my 3rd Mazda and second with this team.Matt has helped me now for over a year.Last year I came on while my husband was deployed with 2 young kids when my lease was up.Matt was incredible, I’m not new at purchasing cars so I understand the process.He was efficient, kind, patient and honest.I have been patiently waiting for the new Mazda CX-90 to come out, and Matt has been so good about Keeping in touch to let me know as they received cars.I just purchased my 3rd Mazda and I could not be happier, both Matt and the Manager TJ worked incredibly hard to make things work for us.They truly made the car buying process enjoyable. I appreciate so much the kindness, honesty and the excellent customer service from the lot to finance. Everyone is wonderful.If you are looking for an upgrade I have now purchased a Cx5, 9 and 90 and could not be happier!Thank you!
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Name: Z***** k***
Date: 2023-05-24 17:02:04
Rating: 5
Comment: This was my first experience at a dealership for the purchase of my very first vehicle! I was pleasantly surprised by the experience I had There. Everybody was warm and welcoming ! I was blessed to have Juan Ley as my dealer, He was a Honest, knowledgeable and resourceful which goes a long way !The paperwork phase of the purchase went extremely fast also thanks to Mr Finance Abe! Thank you for the experience and keep up the good work!
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Name: T***** C*******
Date: 2023-04-29 14:36:11
Rating: 5
Comment: Treated respectfully by the sales team and financing team (leased in Sept ‘22), as well as the service team (first service April ‘23). Professional and efficient across the board. I also liked that multiple people on the service team were rocking Padres hats. LFGSD
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Name: I***** P****
Date: 2023-01-08 18:33:01
Rating: 5
Comment: Juan in sales was very attentive to our needs and gave us the best selection within our budget. He helped us pick a CX-5 that was both very spacious as well as fun to drive. Chris made the purchasing process very easy and gave clear understanding to what we were signing as well as great options for extended warranty. Thank you Mazda of El Cajon definitely recommending y’all to our friends and family!
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Name: A**** W***
Date: 2022-09-20 14:37:14
Rating: 4
Comment: This is a really nice dealership that had more options than the other Mazda dealership I went to. My sales guy was Zach and he did a great job. Before I arrived he picked out a car based on what I described when making the appointment, but sat down with me and got some basic financial information before showing any cars to make sure he understood my budget and expectations. I’ve never bought a new car before and they did a good job explaining everything so I could understand the process
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Name: D******** F******
Date: 2022-08-12 18:56:06
Rating: 5
Comment: Had a great experience when I came in to check out a Miata mx5 rf. Everyone I interacted with was friendly and knowledgeable! The mx5 that I did want wasnt going to arrive for quite some time, and they kept me in the loop with other options. I ended up getting a different mx5 that arrived ahead of schedule.
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Name: J****** d* G*****
Date: 2022-05-31 20:06:08
Rating: 5
Comment: First time buying a brand new car! I couldnt have asked for a better experience. Kyle was friendly and knowledgeable. I was very appreciative that him, his manager and the finance specialist who helped me, all listened to my concerns and were very patient with my questions. Thanks again guys! I love my new Mazda!
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Name: A***** R****
Date: 2021-08-06 04:28:35
Rating: 5
Comment: Beautiful facility! Used to be combined with Team Kia of El Cajon and recently just split and got built with snacks, coffee, and a wonderful waiting room thats clean. Friendly staff (shoutout to reception)!
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Name: B
Date: 2016-11-05 13:54:06
Rating: 5
Comment: Amazing!!Sold my Fj to carmax had an appointment with Cam but wasnt able to make that appointment. Went in the next day and he was with a customer and his business partner RYAN helped me out. He was very knowledgeable about cars in general and let me drive the 3 I was thinking about. He didnt pressure me to buy something I didnt want. He knew my price and wasnt trying to upsell me to a higher model car. With much thought and honest advice I felt right with the deal I was offered and drove away in a new Mazda CX 5. Anything he didnt know he always came back with that information and more. It was my first time getting a car on my own and I felt very comfortable with my experience. In fact I was told many good things about this dealership that I drove 25 minutes away just to deal with good people. I would definitely recommend this place to people who are looking to buy, lease or even just want more information about cars. Truly no pressure. I cant say enough about those people but most of all RYAN and CAM are definitely good people.!!!
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