Temco Logistics
Address: 1405 E Franklin Ave, Pomona, CA 91766, United States
Phone: +1 909-623-4708
Services: Service options: On-site services,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Planning: Appointment required,
Phone: +1 909-623-4708
Services: Service options: On-site services,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Planning: Appointment required,
Category: Delivery service
Rating: 4.7
Site: https://temcologistics.com/
Worktime:
Rating: 4.7
Site: https://temcologistics.com/
Worktime:
| Day | Time |
|---|---|
| Monday | 7 AM–6:30 PM |
| Tuesday | 7 AM–6:30 PM |
| Wednesday | 7 AM–6:30 PM |
| Thursday | 7 AM–6:30 PM |
| Friday | 7 AM–6:30 PM |
| Saturday | 7 AM–6:30 PM |
| Sunday | Closed |
Name: S***** T******
Date: 2024-06-28 15:17:38
Rating: 5
Comment: I’d like to thank the delivery team from Temco Logistics who delivered my Home Depot order today to the Jersey Shore. They were professional, patient and just all around fantastic! These gentlemen are keepers!!!!
Click here to view more comments
Name: P**** P********
Date: 2024-06-23 00:25:24
Rating: 1
Comment: The two high school drop out drivers parked their delivery truck in the middle of the street and blocked everyone’s driveway for half an hour because they were too stupid and lazy to park a few feet up the block where they wouldn’t have inconvenienced others. Reading the other reviews, this seems to be a common complaint against this companies drivers, but clearly TEMCO doesn’t care that they employ degenerate clowns. 🤷🏼♀️
Name: J****** B******
Date: 2024-05-31 23:11:28
Rating: 1
Comment: Rudest employees ever! I simply asked how much longer they were going to be blocking my driveways and his first response was incredibly rude. He then began to laugh at me and point at me. When I took pictures so I could call he laughed and said, “thank you for taking my picture” and pointed to his truck number saying, “you can give them this number”.The whole time I kept asking why he was being so rude and that I was never rude to them. I didn’t even understand his problem. It came across like he has been through this before and didn’t care how he made me feel.I called and reported but from other reviews and the drivers reaction it doesn’t seem like they train very well or care how their drivers treat people. How sad.
Name: J***
Date: 2024-05-09 18:45:13
Rating: 1
Comment: I got harassed by one of your drivers plus blocked in in my parking spot while Im on the clock
Name: U**** A****
Date: 2024-04-14 04:04:01
Rating: 1
Comment: Rude Employees. Walked on my carpet with dirty shoes on while it was raining. Left my washer in the rain on the truck dock while installing parts. While I asked and they argued and curse. Walk on my new home carpet with shoes on
Name: L*** B
Date: 2024-04-04 14:00:45
Rating: 1
Comment: Rude employees. They blocked access to my parking area, so I waited at least 10-15 minutes for them to finish up unloading and move their vehicle. In the meantime your employees laughed at me, moving exceptionally slow, finding it amusing that they were blocking access to my property. I am sick and just wanted to get back inside to rest after dropping my child off at school. Not impressed. Train your employees on how to be conscientious and interact the right way with the public.
Name: C**** F*****
Date: 2024-03-22 15:22:48
Rating: 3
Comment: 3/22 UPDATE: reschedule of fridge delivery happened today, and today’s driver was as good as the last one was frustrating. If we had not had the last experience, I’d be giving 5 stars, but instead will up my previous one star to three. Kudos to Dylan and Brice who were polite, fast and did great work!Temco driver refused to drive down our road “for fear of getting stuck” at 4pm today, on what we suspect was his last delivery of the day. We said that the road was completely drivable and my wife and I drove 3/4 mile to meet him to demonstrate. My wife’s car has 4” ground clearance. I put my pickup in 2wd to demonstrate, as well. We drove to meet him and convince him how ridiculous refusing to deliver our fridge was. He said we had 2 choices, accept the fridge by the side of the road or reschedule for when roads are better. Note it is March 11 in Maine - roads will certainly be perfect in June, but we said we’d rather not wait. We were considering accepting delivery on the side of the road since we’d waited all weekend to take delivery “sometime Monday” based on their schedule, had emptied and unhooked the old fridge which they were supposed to move to the basement, and had shut off water so we could connect to the new fridge which has an ice maker; but then the driver would not even let us borrow his dolly to unload at our house. “I’m not loaning you my equipment”. Seriously. My 110 lb wife and I were going to do their job, but he refused, then got pissy and said he was leaving as we were calling his boss to complain. Here are pictures of his truck and our road. Never use these guys if you have a choice, and Home Depot should think long and hard about partnering with a company like this.
Name: C****** C***** M*****
Date: 2024-03-01 17:32:33
Rating: 5
Comment: I just want to thank Paul Parisi for his help. He delivered some carpet padding for me. Another company delivered the carpet and dropped it off in my yard but left it by the road.Paul got there after and gived me a call to let me know he had arrived. He went above and beyond to help us get it into the garage. Thank God it wasnt raining!!! Thanks again Paul for your help and for being so kind
Name: J** L*********
Date: 2024-02-25 02:03:09
Rating: 1
Comment: I had my refrigerator I purchased from Home Depot delivered on February 17th and the two guys who delivered it were unhelpful and had attitude. I opened the refrigerator before they left and saw it was missing bins in the door. The guy said they are in that box and pointed to a large box on the top shelf. I said are you going to put them in and he said no you can do that. I told him I don’t know how to install them. There were no directions in the box. So the delivery guy put them in and as I watched him I saw it would have been difficult to install, especially since there were no directions! These guys were very messy. I gave them a towel for the water line and they left water all over the floor. I could have easily slipped. They also left trash at my front door. I don’t know their names because they didn’t introduce themselves. I’m very disappointed in the level of service I got from the delivery guys. They also scratched the frame into my kitchen and didn’t tell me but I saw it as it happened. I hope Home Depot stops using them for deliveries as they are not good!
Name: J****** R******
Date: 2024-02-16 18:47:12
Rating: 5
Comment: Roman and Angel brought our new fridge today and were so fast, efficient, and so friendly! Couldn’t have asked for a better delivery service!
Name: S****** S****
Date: 2024-02-03 21:50:37
Rating: 5
Comment: GREAT SERVICE BY LEVI AND BRADY !⭐⭐⭐⭐🙏
Name: M*** D******
Date: 2024-01-30 11:32:06
Rating: 1
Comment: Drivers dont know how to read, they always park in the do not park section of Dunkin donuts on Bay St in Taunton ma. There is actually 2 of those signs if you look closely in the picture. Hope the company likes paying them to sit there, they do it every morning.
Name: R***** K****
Date: 2023-12-28 23:02:00
Rating: 1
Comment: I ordered a washer dryer from Home Depot. They gave me a 30 minute notification window and I was home within 20 minutes and begged the delivery person who was still at my house to deliver the dryer. He refused to do it and asked me to re-schedule. Absolutely disgusting customer service and arrogance of delivery driver. I complained to Home Depot who said they have no control and have re-scheduled. Picture of truck leaving my house
Name: J*********** V***
Date: 2023-12-01 22:35:42
Rating: 5
Comment: Steve and his team did a fantastic job. We had a rough start but the customer recovery was top notch! The communication, delivery appt and install was perfect. Thank you Steve and every one at Temco.
Name: S***** S****
Date: 2023-10-02 16:11:17
Rating: 1
Comment: Their employee parked their semi truck in a red zone on the street, kicked his door opened as I was driving by and ripped my passenger mirror off. Then he proceeded to give me expired insurance that I didnt notice was expired until after we left. Now, theyre ignoring my calls/emails and the managers are saying theyre cooperating with insurance, but I know they dont have an active policy and are attempting to avoid paying for the damages theyve caused. So thank you Pablo who didnt have the common sense to look before kicking a door open while parked in an illegal area and to George his manager for giving me and my insurance adjuster nothing. Ill be filing a police report and taking you guys to court. Have a great day!
Name: A V*****
Date: 2023-09-07 21:18:57
Rating: 1
Comment: I ordered product from Home Depot who uses Temco to deliver their product. The moment I open the door the drivers reeked of alcohol. They came in short and rude. When these men saw that my husband was not home they continue to talk down to me and told me when I had questions that they had other customer to deliver too. I felt like I was in danger because they were so aggressive with me. The delivery driver broke our water valve and scratch the side of our existing refrigerator and in his drunken speech he denied it. I refused the delivery and I told them to get off my property before I call the police. I will never purchase any appliance from Home depot again on principle because of who they hire to deal with their customers.
Name: R***
Date: 2023-09-01 16:42:34
Rating: 1
Comment: Driver backed all the way into my yard with a full delivery vehicle and damaged my lawn. The delivery wasnt even for me. Driver had no clue what he was doing. When I tried to stop him, he kept honking his air horn and sped off very quickly. Someone will be paying to fix my yard and I will be filing a police report if Home Depot or Temco does not return my call or email today. I will even go to Home Depot and Temco to look for that employee.
Name: a***** h******
Date: 2023-08-02 19:17:27
Rating: 5
Comment: I just received my delivery for Home Depot Order and it went as painlessly and smooth as everything in life should be. My drivers/heavy lifters were Frederico and Oscar and they did a great job!! They were professional, courteous and punctual!! They were very careful not to scratch my new floors and went above and beyond!! thank you Temco, Oscar and Frederico you knocked it out of the park!!
Name: K*** E
Date: 2023-07-10 10:12:49
Rating: 1
Comment: Idk about this company but I do know 1 of your drivers backed up ontop on my car at a red light.. He said the mirrors on the truck are bad and he couldnt see me behind him... Please fix the mirrors on your trucks THANKS
Name: �** �***
Date: 2023-06-30 03:57:37
Rating: 1
Comment: I ordered appliance at Home depot. This company was a shipping company Home depot hired. They bring damaged appliance. Also, they dont clean or cover their shoes and remain muddy foot prints on my floor. Their manner was horrible.
Name: B**** A****
Date: 2023-06-24 17:29:16
Rating: 1
Comment: The people who came to my house to supposedly install my dishwasher came with a very bad attitude. One was upset because the installer before them did not take out the dishwasher from its box. The reason why it was not installed before them was that they can’t twist water supply handle. They said it was too tight So, we were able to untwist it. Instead of turning off the water supply, before disconnecting the water hose going to the dishwasher, they did not, and they insisted it was broken and put the blame on us. They left my house with water dripping all over. Me and my son tighten up what they had loosen to stop the water leak. They left my dishwasher out of the box in the garage with parts scattered all over the place. I tried calling the company but connected me to Home Depot instead I have no problem with Home Depot. It’s TEMCO Ligistic that has the problem with their employee. Who was unprofessional, preventing his co worker from giving me explanation.He also told me, the installer prior to them could have just shut down my main water supply to solve the problem. Do, when I told himI can do that for them, he told me he will only do it as a favor. It was not even a fiver coz I told him I can do it myself. I hope TEMCO logistic ma Ave ent will do something to that employee coz he made the company really look bad and untrustworthy. TEMCO logistics does not want to deal with the situation either
Name: A*** F***** (* F******
Date: 2023-05-16 19:32:09
Rating: 1
Comment: Temco had their “Master plumber who has being doing this for 20+ years” come out to install my appliances. I know this because not only did they tell me this on the phone but he mentioned it several times all while telling me a plumbing pipe in my house, “wasn’t up to code”. Brand new build.. I’m sure it is up to code. They leave without checking the dishwasher. I run it and writhing 5 mins there is water covering the floor. I call and they won’t turn around. Need to wait till the next week for them to send someone else out. Thankfully it wasn’t a “master plumber” because the second time was the charm with the dishwasher. I then had them come out a separate time to install a water line for a fridge. Simple, but it is free so I let them come out. The man was verbally aggressive with my wife, insisted she didn’t read the manual when she did, installed the line wrong by not bleeding it first (I know because I had to do this myself for it to eventually work), left the fridge a foot from the wall, didn’t install the plastic covers back onto the wall, was rude and nasty the entire visit. I do not recommend this company and in fact would also not shop at Home Depot any longer knowing that they use this company. They are THAT BAD.
Name: A*** G*****
Date: 2023-04-21 00:08:23
Rating: 1
Comment: Why not check the appliances before delivering them to customers? Wasted my time for nothing. Home Depot needs to hire a better third party contractor to deliver their large appliances!
Name: J*** C******
Date: 2023-03-02 19:53:27
Rating: 5
Comment: The crew was great! Fast and efficient! They notified us when they were on their way! They did a great job! Highly recommend!
Name: m***** t***
Date: 2023-02-24 16:48:51
Rating: 5
Comment: The installers were fast clean Very knowledgeable. Everything went perfect
Name: H****** H******
Date: 2023-02-24 01:58:33
Rating: 5
Comment: My delivery & installation of my new washer & dryer were excellent. The men worked in a professional & timely manner. Thanks so much Temco logistics !!!!
Name: N**** S**** H****
Date: 2023-02-23 22:23:48
Rating: 5
Comment: The boys were amazing they were personable friendly and ver knowledgeable about the product. I would definitely give this company a five star thumbs up as well as thier team
Name: C* C********
Date: 2023-02-22 19:53:11
Rating: 5
Comment: Delivered my stove on time with fast install. Friendly and courteous.
Name: J*** P*******
Date: 2023-02-18 19:28:56
Rating: 5
Comment: Two deliveries were required because the first microwave was defective and could not be installed. The guys repackaged the old one and used previously installed parts from the first one, as to preserve the look of the wall. They returned the old unit too. Super service and communication and all as scheduled.
Name: L**** S****
Date: 2023-01-28 21:36:56
Rating: 5
Comment: Our delivery driver was very friendly and went above and beyond the call of duty to help me and my daughter receive our delivery. Five-star rating for Mitch and TemCo Delivery!
Name: P**** V******
Date: 2023-01-24 21:28:23
Rating: 5
Comment: Delivery was awesome. They measured before they installed to make surefire there werent no problemsThey explained everything they were doing. They were very careful when entering my home, clean and efficient
Name: E** S
Date: 2022-12-03 20:10:37
Rating: 5
Comment: Perfect Delivery of my LG Refrigerator 👌 ❤The two young men who delivered and set up our LG Refrigerator, as well as haul away our old refrigerator, were very professional! They sent text notifications for how soon they would arrive. They quickly yet carefully unboxed the LG, gave us a moment to inspect it for any damage, then worked their magic to carry it into our home. They were friendly and efficient as they handled our new appliance with care. I highly recommend this team! ☆☆☆☆☆
Name: D****** D****
Date: 2022-11-23 20:14:57
Rating: 5
Comment: I’ve had appliances delivered in the past by other companies. Temco has been by far the best. The delivery drivers were so polite and their knowledge of my side by side fridge was stunning. I was so pleased with how smooth everything went. My fridge was not damaged in any way, shape or form. It was tight coming thru the front door but just taking the door off its hinges it came right in with no problem. They also hauled my old one away. I want to thank you for such an amazing job drivers.
Name: C****** W*******
Date: 2022-11-12 18:00:45
Rating: 1
Comment: I had cones out for a reason. They moved the cones and turned around in a private drive no respect for other peoples property.
Name: G*** J**** (***********
Date: 2022-10-18 21:08:18
Rating: 1
Comment: We didnt even have a delivery from them, but they blocked my house and driveway. My son couldnt get to school and couldnt find anyone to move the truck. I had to leave work early because of it. There was plenty of room in front of the house they were delivering to, so there was no need to block our house. The garbage man was also unable to pick up our trash because it was block. Thankfully he came back later after the truck was moved.
Name: S****** b******
Date: 2022-10-04 20:50:15
Rating: 5
Comment: The team that delivered our range was really nice. They checked with us first to make sure where we wanted it they got their belts on and carried it in you know I took him about 5 minutes and I gave them a tip. I think you should always tip people to do a job for you. They were very polite.
Name: G***** O******
Date: 2022-09-28 18:58:28
Rating: 5
Comment: I cannot say enough good things about my appliance delivery with Temco Logistics. The communication before delivery and the morning of the delivery were on point. Our actual delivery persons were knowledgeable, courteous, and willing to go above and beyond to see that our instillation was completed. We had a tight space and a potential issue with the dryer, however, our delivery crew saw the task through. Everything works great. So happy with the service.
Name: R** S******
Date: 2022-09-18 19:18:25
Rating: 5
Comment: Delivery drivers were efficient and explained the install. They were friendly and introduced themselves at the start. They delivered my range from home Depot. Gave me a 4hr window for delivery.
Name: C****** S***** M*******
Date: 2022-09-18 01:02:33
Rating: 5
Comment: Great team, Arthur Sanders and R.J., that brought our new stove! They arrived in a timely manner - very professional. We were so excited they arrived early and we were able to cook on our new stove for lunch! If we have a need for another major appliance, we hope these two can bring our delivery. They called us before they arrived. My husband and I are in our 70s and these two guys were efficient and so patient with us.Thanks Temco Logistics, we appreciate the great delivery service.
Name: D**** P******
Date: 2022-09-09 17:38:47
Rating: 5
Comment: The two young men who delivered our refrigerator took great care getting the new one into the house, they removed most of the tape holding everything in place. They removed all the packing and the old refrigerator. They had to remove the front door and put it back in place when they were done. I would certainly use their delivery service again.
Name: B**** H****
Date: 2022-08-10 18:40:57
Rating: 5
Comment: I am amazed at how efficient these delivery people were. They popped in, measured doorways and stair widths and immediately my door was off the hinges and my railing was off to my stairs. Then, bing, bang, boom the old fridge was gone and the new one (with awesome water line) was installed. Next thing you know door and railing were back in place. It felt like it took 5 min. I know it took about 20-30. But they were incredible. Totally knew what they were doing.
Name: A*** G********
Date: 2022-07-29 20:18:39
Rating: 5
Comment: Amazing delivery team, very careful with the new and old fridge as well. Made sure I was happy with the product. My kitchen looks beautiful ❤️
Name: S** B******
Date: 2022-06-06 17:00:40
Rating: 5
Comment: The two men who delivered 3 appliances to my home were so great. They had a great system between them, each having their jobs to do and it made it so quick and smooth. They were very respectful to me and took care to get everything working and to do the job right. And they cleaned up all the packaging materials and everything! I really appreciated them and their good service.
Name: R** S****
Date: 2022-04-02 15:19:24
Rating: 5
Comment: Fast and on-time delivery of my appliances. Install was quick and clean. Very professional team.
Name: J*** E
Date: 2022-03-21 04:23:34
Rating: 5
Comment: New fridge (as well as last months washer and dryer) were installed expertly. Gave us a 35min heads up, showed up within time frame, friendly delivery drivers/installers, able to maneuver around a tight entryway perfectly. We are very pleased with our installs.
Name: L**** H*****
Date: 2022-03-17 15:16:36
Rating: 5
Comment: The Temco team did a fantastic job delivering my appliances from Home Depot. They were quick, efficient, took care with their boots and all the walls and doors! Nice guys that talked just enough to ensure I knew what was going on, but didnt hang around. Would love to use these delivery drivers again in the future.
Name: J*** H***
Date: 2022-02-24 23:41:07
Rating: 5
Comment: Delivered early. Very professional and took care of the appliances and home safely and effectively. Great installation and done in hardly any time.
Name: A******* R*****
Date: 2022-02-08 18:44:12
Rating: 5
Comment: Excellent service! Punctual; masked workers; neat and orderly. The gave us a 4 hr window bet 7:00 - 11:00 am. They called at 7:45 am and said they’d arrive in 30 mins which gave us time to remove all items from fridge. They (Ramon & 2 others) arrived, neat, clean, very professional and w/in 15 mins they removed our old fridge, installed the new one, and were gone! I highly recommend this service.
Name: E**** A
Date: 2021-12-23 13:50:04
Rating: 1
Comment: I’ve had to reorder my laundry center 3x already. Temco’s delivery team failed to deliver the first time, broke my old unit and falsely claimed my valve was corroded to avoid installation and delivery, and the third delivery was cancelled for NO REASON after calling me to tell me they’re on their way. It’s been almost a month and I still have no laundry center all because Temco employees are incompetent, lazy, and dishonest! The wait for a new one wouldn’t be as bad had they not destroyed my older unit. I wish Home Depot didn’t have these vendors as their delivery team because they are just AWFUL 😞
Name: K******* C****
Date: 2021-12-19 16:06:53
Rating: 1
Comment: WORST EXPERIENCE FROM A DELIVERY COMPANY.My daughter purchased a Samsung fridge and stove from Home Depot. Temco logistics is the delivery company used by Home Depot for deliveries. She RECEIVED a delivery date for the appliances on Dec. 8, 2021. A redelivery took place Dec. 11 2021, because her FRONT DOOR needed to be removed. The Scheduled time given was 12:30-4:30pm. Her door was removed for the delivery at 11:15am by maintenance. At 3:30pm she called to follow up on her delivery and was then told the time was UNKNOWINGLY changed to 4:30pm -7pm and she would be the 10th delivery. Remember she has NO DOOR and this poses a SAFETY ISSUE as a young woman. The company never called to inform her of this change. She and myself tried contacting RAQUEL one of the Temco supervisors, leaving 4 messages and no return call until the following day. Once the delivery guys arrived at 7:33 pm with her scratched refrigerator they called their supervisor AXTON who then decides to explain his reason for the late delivery 8 hours later rather than reaching out once he knew the delivery would’ve been late. It was clear AXTON did not want to take accountability for the inconvenience. He also has not responded to my phone calls or emails. All around POOR WORK ETHICS. I’m sure we would have gotten a better outcome if we were of a different race living in a different borough!!
Name: R****
Date: 2021-12-04 18:35:38
Rating: 5
Comment: The drivers/delivery specialists were polite and efficient, delivering and installing my appliance quickly and in just the way that I requested. I was given a 4-hour window and delivery was made in that first hour. They called when they were about 30 minutes out, and arrived just as expected. They hauled away my old appliance and we are so grateful.
Name: L*** S
Date: 2021-11-12 00:40:16
Rating: 5
Comment: Thank you! Was very pleased and impressed with the delivery team (Armando and Eddie) that delivered our new LG refrigerator from The Home Depot. They gave us a window from 3-7 and were here shortly after 3. (They called us to give us a 30 minute heads up which enabled us to have time to empty our refrigerator before they got here. They were very careful with our home, doorways and appliance. I wish I could request this team again when we order our next batch of appliances. I hope The Home Depot continues to use Temco as their delivery service because they hired conscientious people. Good job!
Name: J**** S*********
Date: 2021-10-29 15:47:04
Rating: 5
Comment: Very perfessional crew that delivered my washer and dryer. Of course it was pouring down rain when they arrived. They dried both machines off before leaving. Outstanding job installing too!
Name: K** S****
Date: 2021-10-06 05:51:08
Rating: 5
Comment: The love the fact that the company kept me in the loop during the whole process. The techs were great. They installed the dishwasher in it looks and works beautiful. I am very happy with the work.
Name: L** F***********
Date: 2021-09-25 22:19:36
Rating: 5
Comment: The delivery men were efficient, clean, friendly, and quick. They wore a mask the whole time. They checked to make sure each appliance worked and left our kitchen clean.
Name: S****** L*****
Date: 2021-09-18 18:48:46
Rating: 5
Comment: Fast and professional, they wore masks and showed care with my refrigerator. I wish all delivery people were as efficient and quick as these. Thank you for great service.
Name: T****** K**********
Date: 2021-08-02 23:04:46
Rating: 1
Comment: The delivery was made last Friday to a place of business (senior housing!!!). I specifically asked the delivery crew to wear masks and place the items in the storage room. The crew bluntly IGNORED my numerous requests to comply with THE SAFETY REQUIREMENTS. They also left the appliances in the lobby of the property, which resulted in me and my co-worker UNAUTHORIZED OVERTIME. Today, Monday 08/02/021 I called to complain. After 46 min on hold (the picture of the call duration is attached), a representative picked up my call. She asked for the reason of my call and I simply stated that I want to complain about the delivery that was made few days ago. There were few moments of silence and then I was prompted to a survey to rate this call.I have never in my life experienced such a poor service and such NEGLECT TOWARD ELDERLY. I specifically explained that this property is for seniors and had no response.I did not pay out of pocket for this delivery; the company I work for did. I notified the management on the same day of such poor service. Luckily I do not have to deal with them. Since I personally am not involved with this establishment financially, you - the reader - are more than welcomed to use my review as a testament to the worst company I ever came across. I would highly recommend to STAY AWAY from this joke of a company.
Name: D*** A****
Date: 2021-08-01 18:39:04
Rating: 1
Comment: Unfortunately this was the worst service I experienced with Home Depot. Not professional and very rude people. Also they damaged our cabinets and no insulation at the end. We had to canceled the hole process with Home Depot. Never use this company and cancel your order if you have one.
Name: S**** T*****
Date: 2021-06-08 19:46:50
Rating: 1
Comment: Another dissatisfied Temco customer joining the online Google support group to rant and, hopefully, provide **advance warning** to anyone thinking of using Temco Logistics.Our story is like many other victim-customers:1. Ordered washer/dryer from Home Depot2. Called for delivery date from Temco.3. 1st delivery attempt: 2 guys spent 2 minutes then said they couldnt install the new unit until we had a new gas line put in. (To be fair, this could have been a legitimate issue as the unit had been in place for more than 15 years. We had our plumber come the next day to install a new gas line.)4. Called Temco again to schedule a 2nd delivery. The earliest option was 1.5 weeks out.5. 2nd delivery attempt: After 2 minutes, the 2 men found another issue: we needed longer water hoses to accommodate the new unit. Even though we paid extra for the necessary water and gas hose part kits at the time of purchase, the team did not come with the appropriate kit for the machine. Same day, we bought multiple additional hose options to be prepared for the next visit and called Temco to schedule delivery #3.6. Called to schedule delivery #3 - no appointments were available for another 2 weeks. We were more assertive letting the scheduler know that the first crew should have told us ALL that was needed to take delivery so we wouldnt have new problems each time. (Were still not clear why they could not use the parts package from Home Depot.)7. 3rd delivery attempt: delivery window was 7a-11a, but the driver called at 5:50am to say he wanted to come into our home(!). 3 men showed up. Their names were OSCAR LOPEZ (the driver), FRANCISCO ROMERO AND MARVIN ROSALES (even Tempco didnt know who this last guy was)! The driver, Oscar, came in to our house and was SO RUDE. He went straight to the unit area, disassembled our closet door door and proceeded to soil our white carpet with the door and his dirty shoes. Asking him to show a little more respect in our home, maybe lay down a drop cloth or blanket, he challenged me (finally looking at me) and saying: What, I know youre not going to hit me. Really?! So random. What kind of customer service is this? And whats with rolling up to someones house so early in the morning acting like such a jerk?Things continued to get worse.The men proceeded to damage our drywall taking the old unit out, then afterwards found damage on our new washer/dryer unit. The new unit had clearly been struck on the side by a blunt object which pierced the cardboard box and materially bent the side of the machine. The unit packaging had no other scuffs or markings. The strike was clean and likely recent, as they didnt tell us about the damage when they arrived and surely would have caught in a quality check when loading the truck or after arriving at our place. With their horrible attitude, we wouldnt be surprised if these guys just didnt want to install after the haul, so damaged it themselves. There also was no license plate on the truck. Just a plate saying Real Hasta La Muerte.The worst part is that OSCAR FORGED MY SIGNATURE as if we had accepted delivery of an undamaged unit. THIS IS FRAUD.Weve called twice asking to speak with a Temco supervisor, and have not received a call back. Home Depot management says there is not much they can do as Temco is contracted at a corporate level and is used by Home Depot, Best Buy and Lowes with a monopoly on the delivery business.Please question this company (or the big box suppliers who use them), or better, go to a mom and pop appliance store. (We found the same machine with delivery for less than HD+Temco.) If you have your own horrible experience with Temco, be sure to escalate your story up the chain with your big box store so the management negotiating these service agreements can be aware.Companies like Temco should not be in business with such horrible delivery and customer service.
Name: J*** C* D**** P****
Date: 2021-01-16 11:32:14
Rating: 1
Comment: I had a very negative experience with Temco Logistics. My wife went in for hip replacement surgery on December 22. A week earlier the dishwasher stopped working. We bought that dishwasher from Home Depot back in June 2018. At any rate, we ordered a new dishwasher. Eventually, they told us we would receive it on January 14, 2021.The problem is that the crew they sent over from Temco Logistics to deliver and install the new dishwasher was very odd. They didnt call us ahead of time as promised. They just showed up. Then, their lead guy, David, said there was a problem because there was water in the old dishwasher. To me, this seemed like a simple fix. Scoop out the old water. The other technician from Temco Logistics, Juan, seemed nice enough.Eventually, David asked that I give him some towels to dry it out. Problem solved. Next, he comes backs and says he cannot get the old Home Depot dishwasher out. Somehow he got it into his head that the tile floor was too high for him to remove the dishwasher. He bragged to me that he had 10 years of experience at this and that it was impossible for him to remove it. He implied that we had installed the tile floor after the old dishwasher had been installed.This was silly. Their own records from Home Depot would show we had that dishwasher installed in June 2018. That crew managed to pull out the earlier dishwasher and put the present one in its place with no problems at all. Even worse, David was insistent that getting the old dishwasher out of there was my responsibility now.My gut feeling is that I had some leverage over them, but only if I did not accept delivery of the dishwasher. The lady back at the Temco Logistics headquarters office was insistent that they wouldnt go out of their way to fix the situation. I only had two take it or leave it choices. They would deliver the dishwasher and leave it with me or they would take it back to the warehouse. I told them to take it back.So, I called the local Home Depot store and was told to call back in the morning. I called the national office and was also told to call back in the morning because, they said, the delivery company was closed for the day.Im on hold right now with my second call with the national office. Im killing time and listening to their music even as I write this. Basically, it seems to me that Home Depot owes us to fix this. If the old dishwasher is too tight to remove, then this is a problem they created for themselves back in June 2018. Even worse, there are substantial complaints online about Temco Logistics. As far as I can tell, my experience is strikingly similar to that of other folks who have dealt with Temco Logistics. The best advice I saw online was the recommendation to not sign any paperwork until they have your appliance installed, working, and the old one out the door.At this rate, Im done with Home Depot. I cannot believe that they would think so little of their customers that they would work with a firm like Temco Logistics. The dishwasher we bought from Home Depot in June 2018 worked for only about two and a half years. It was installed incorrectly - if I believe David at Temco Logistics. Next, we are cheated in terms of the promised delivery date. We are again cheated when the crew from Temco Logistics refused to take out the old one, carry it away, and install the new one. Im beyond frustrated at this point.Home Depot was a great brand at one point. As of today, however, I will be shopping elsewhere. Ironically, I got a call from someone at Temco Logistics asking if I wanted to set up another delivery time. In the message, the lady repeated the assertion that my tiles were too high. Im not returning that call until I get better service from them and Home Depot.
Name: K***** L***********
Date: 2020-06-12 16:29:01
Rating: 1
Comment: Worst experience ever. I would give negative stars if possible. First experience was when they delivered a refrigerator that I got from Home Depot it showed up damaged and the driver told me to just take it and work it out with Samsung. I wanted to get confirmation from Home Depot to do so and asked him to give me time to get them on the phone and he said no because he was running behind and needed to make more deliveries so he packed it up and left when I was on the phone just asking if he could give me 5 minutes. The second delivery that never showed for more appliances I ordered from Home Depot. They claimed that they called which is false and I had someone waiting at home for the delivery. Now im stuck waiting another 2 weeks with no appliances that I spent alot of money on. Dont use this company at ALL!!!
Name: R*** E***
Date: 2024-06-28 18:39:12
Rating: 1
Comment: Never called to say they were on there way to deliver like promised the day before even asked twice about this ! Then only called when they arrived at the house after my wife told them to call me . Told them that I was 5 to 10 minutes away when they called at 8:52am was on way back when they called again at 8:54am said I am just around the corner 5 minutes away. Only to get back at 9:01am and they left not delivering my refrigerator. This all could have been so smooth if they would have called as promised to say there on there way from Pomona. I cant blame my wife as would you want her to let Stangers in your home ? They didnt have a problem calling me when they pulled in ft of the delivery house. Something is not right about this company especially if the person say they will be right there in a matter of minutes. This is the second refrigerator to be delivered as the first one was damaged when the carton was removed. Makes me wonder now if the damage to the first one was not done by Temco. Now I have to wait for a new delivery date because of the terrible uncaring team . May cancel refrigerator all together from Home Depot. As they should have more control on how things are delivered and this refrigerator should have been redelivered today and if it was me I would have the Temco guy do it off the clock because of there I lack of caring and dropping the ball. Also writeups for the delivery guys or possibility terminate there employment.