The Auto Service
Address: 800 S Grand Ave, Santa Ana, CA 92705, United States
Phone: +1 714-972-1216
Services: Service options: Language assistance,
Payments: Credit cards,
Phone: +1 714-972-1216
Services: Service options: Language assistance,
Payments: Credit cards,
Category: Auto repair shop, Auto air conditioning service, Auto electrical service, Auto radiator repair service, Auto tune up service, Car repair and maintenance service
Rating: 4.8
Site: https://theautoservice.net/
Worktime:
Rating: 4.8
Site: https://theautoservice.net/
Worktime:
Day | Time |
---|---|
Monday | 8 AM–5 PM |
Tuesday | 8 AM–5 PM |
Wednesday | 8 AM–5 PM |
Thursday | 8 AM–5 PM |
Friday | 8 AM–5 PM |
Saturday | Closed |
Sunday | Closed |
Name: C**
Date: 2024-06-26 22:08:45
Rating: 5
Comment: This Garage is the most dedicated honest and reliable Garage in Santa Ana. I got the privilege to work with Steve the owner, he immediately put my mind at ease and assured me everything was going to be all right with my Nissan Titan that would not start. He looked all the parts up got the best deal and saved me a bunch of money. He explained everything to me and made me feel like my truck was in good hands. His team he has in the shop are excellent and professional and dedicated and committed to excellence. I will always take my Truck or car to them and highly recommend this place to anyone that needs there wheels fixed
Name: T** K*****
Date: 2024-06-26 18:17:21
Rating: 5
Comment: Enjoyed having my car serviced at Auto Service. Friendly personnel and I could talk to the technican if he was doing something I didnt understand. I trust these people for straight answers. I expect to pay a fair price for fair service.
Click here to view more comments
Name: L**** S******
Date: 2024-06-24 19:41:20
Rating: 5
Comment: The Auto Service team is the best! Ive used them for my 2010 Prius since 2013, and now that Ive moved out of OC I try to have my car serviced by them whenever Im back in the area visiting. Top notch and honest!
Name: A******** G*****
Date: 2024-06-23 03:07:23
Rating: 2
Comment: I brought my car in and my car was worked on 04/02/2024. My car was diagnosed on paper that my car had a bad distributor and bad computer control relay. Over the the phone I was told my bad distributor was covered in oil. The bad distributor sucking oil up from the coil wire drenching my spark plug. For $551 in parts. I thought swapping the spark plugs and coil wire would be included. Instead I was up-charged and got a $450 distributor and my old coil wire and old spark plugs installed. A distributor doesnt cost $450 alone. When I can back with engine problems, I was quoted $650 for spark plugs and wires and labor. I was also quoted $650+ for a alternator and labor. Yes, I denied service. You charge to much for car parts. Im comparing the price of the car parts you offer with OReilly and Auto Zone highs costing distributor/parts for my car because I deserve the best and Ive found nothing over $300. Any regular spark plug and coil wire for a 2002 honda accord costing or even costing more then $150+ is wrong. I have zero problems with labor costs.
Name: K*** L********
Date: 2024-06-14 19:06:12
Rating: 5
Comment: Very friendly and communicative staff and a nice waiting area. The prices overall were fine, a few services cheaper than others around and a few slightly higher, but overall would recommend!
Name: B*** S****
Date: 2024-06-06 21:39:12
Rating: 5
Comment: Always top notch service from Steve’s crew. Have been coming here for many years and appreciate John’s diagnostic insights and always prompt updates/responses.
Name: M*** D****
Date: 2024-05-31 17:33:43
Rating: 5
Comment: Great staff great service…car came in same day and out in two hours. Good waiting room
Name: O**** F*****
Date: 2024-05-30 16:36:38
Rating: 5
Comment: First time trying out the shop took in my old expedition to get the a/c fixed last week and it works great. Will be back if any issues come up with the a/c.
Name: A**** W********
Date: 2024-05-24 17:57:25
Rating: 5
Comment: Top notch service with professional, trustworthy and friendly staff. Highly recommended.
Name: D**** Y****
Date: 2024-05-13 20:02:36
Rating: 5
Comment: We have had our 2009 Volvo XC90 serviced at TAS for some time. The service has been very thorough and, when necessary, provided repeated service, at no additional charge, to correct concerns. Also, they have kept our Volvo in like new condition.Recently, as TAS has begun servicing other makes, I brought in my 2010 Ford Edge. They discovered several concerns that have now been corrected, rendering this car in the best condition since I bought it six years ago from CarMax.We recommend TAS very highly.
Name: J**** H*****
Date: 2024-05-13 18:49:28
Rating: 5
Comment: This was a 120K Lexus “tune-up” with a long manufacturer’s list to be completed. They also did a free AAA inspection. To my knowledge, they did a great job and advised me that my transmission fluid was quite dirty. I agreed to change that too and I am glad to have averted a big transmission problem! They explained everything to me and sought my “OK” before proceeding. I will be back.
Name: J**** P********
Date: 2024-05-08 23:56:26
Rating: 5
Comment: The Auto Service was recommended to me by a friend because I was having trouble finding a Volvo mechanic that isnt a Volvo dealer. Their prices are reasonable, and the car is running great. Its a bit of a drive for me to go there, but definitely worth it.
Name: k**
Date: 2024-05-08 17:41:43
Rating: 5
Comment: An excellent service!!! I’m very satisfied.
Name: J** L*****
Date: 2024-05-07 14:47:47
Rating: 5
Comment: The service on my car was completed quickly and efficiently and all of the staff were helpful and respectful. Recommend 100%!
Name: B******* J******
Date: 2024-05-06 18:57:22
Rating: 5
Comment: I’m so excited that I found this place. They are experienced mechanics who care about their customers. I felt like they gave me a very fair quote for my service and didn’t try to sell me on things I didn’t need. I’m already a fan!
Name: R***** D******
Date: 2024-04-26 18:19:07
Rating: 5
Comment: Service is always great, I didn’t know about the AAA discount all this time. Friendly staff, clean facility, good mechanical people, great drop off and pickup from my office. Highly recommended to others at work and home 🏡.
Name: P** W*******
Date: 2024-04-22 18:47:46
Rating: 5
Comment: Great Customer service and communication. Work was done very promptly. Also, the work was done at a reasonable cost. Thousands less than the dealer would charge.
Name: D R*******
Date: 2024-04-21 02:56:07
Rating: 5
Comment: REVISED FEEDBACK04-18-2024Back here after wasting valuable time with a repair shop (Fox Auto Care) down the street who I had used for 2-3 years. I have no idea WHY I stayed with that other shop for that long, the rationale, or lack thereof, escapes me.Very glaringly obvious issues the shop down-the-street shouldve noticed, and which I also commented about to that shop several times, were immediately suspected by TAS. The auto-transmission (AT) had a massive leak. TAS tech-psychic and GM John P immediately and for some unknown reason advised that they needed to check for AT leaks (now, HOW did HE suspect that WITHOUT even looking at the AT, no obvious leaks on the pavement nor putting it up on the hydraulics and NOT saying a word to him?). The other shop was up under this truck in the area of the AT numerous times and were asked to please check where the fluid leaks were coming from, again, numerous times. I assumed the leaks mayve been oil leaks (engine seals, etc), since I had never experienced deteriorated AT pan seals in decades of driving.That other shop shouldve noticed that leak since they had it up on a rack, viewing the AT area. Am I complaining, maybe even bemoaning that previous experience? Yeah, not just due to misdiagnosed, obvious issues (other missed issues as well) but also because of wasted, invaluable, irreplaceable time (numerous trips to and from the other shop, sometimes for the same symptoms, time without a vehicle, relying on friends for trans, etc, etc), as well as placing valuable trust in the wrong repair facility (all repair shops make mistakes, inaccurate diagnoses from time to time, but the same mistakes and misdiagnoses repeatedly?). I dont like to see any small or privately-owned business fail, but AAA needs to review its approved auto repair shops. Luckily, TAS is one of the approved, however, Ive also known TAS when Steves pop was running it (and John Pizanie was a young buck...SORRY John!), over 40 years ago.Great work John, Steve and team. Please dont loose those values. If I were back on the track, Id want you folks as my crew!PRIOR FEEDBACKGreat shop, very professional. Unfortunately, the cost to repair the vehicle was far, FAR more than the value of the truck (i.e. high thousands). So why the high rating?TAS gave a rough diagnostic of what was WRONG with the vehicle, which was pretty much in line with my dreaded suspicions, and strongly cautioned against investing (throwing good money after bad) in a vehicle that would only need more repairs. The vehicle (truck) was purchased from Fairway Ford and, unbeknownst to me at the time of purchase, was fraught with problems that quickly (within 2,000-3000 miles after purchasing) evolved into worse problems culminating in the aforementioned exorbitant repair costs.In summary, The Auto Service was completely honest in advising AGAINST costly, irrational repairs (contrary to Fairway Ford who gave an estimate implying that the vehicle could be repaired, AGAIN, for a vehicle that they sold in initial stages of disrepair).Other than that, the shop is impressive, VERY impressive. The customer waiting area (lounge?), although I just peaked my head in, was equally impressive. Large, comfortable, very clean. If I were so inclined to throw large sums of money away on vehicle repairs, I would trust those repairs to TAS over any other shop.
Name: S**** S*******
Date: 2024-04-09 01:16:33
Rating: 5
Comment: I’m so happy to have finally found an auto shop I can trust! John was so amazing and patient throughout my first experience with TAS. He was incredibly transparent with pricing and didn’t try to push service that I didn’t actually need (a refreshing take after my experience at the dealership). I will definitely be coming back here for years to come.
Name: C***** Z******
Date: 2024-04-05 21:41:47
Rating: 5
Comment: The Auto Service is awesome! Great service, upfront about the cost, quality work. John the Service adviser is great. Helpful. This place was recommended to me by another automotive shop. I have been having my vehicles serviced there since.
Name: R***** M***
Date: 2024-04-05 18:30:40
Rating: 5
Comment: I had a wonderful experience at TAS. I just moved to the area and searched online for a great place to take my Toyota 4Runner too and TAS came up. Good reviews so I went deeper and I was able to schedule my appt online within minutes and got a confirmation text and email, as well as a confirmation email and text the day before as a reminder. I do love the automation and communication because life gets busy and I forget stuff. Showed up right on time and found it very easy to find their shop and park. Went in and worked with John. He kept it straight with me and offered me multiple discounts to offset my cost and I felt the prices were fair and reasonable. They did the work great and within a reasonable amount of time. Their waiting room was very comfortable and I was able to get a lot of work done. The facility in general was very clean which I did appreciate. I like it here and will be back.
Name: K**** N*****
Date: 2024-03-30 21:54:55
Rating: 5
Comment: Took our van to get breaks done. John is an extremely knowledgeable and genuine person who will do what he can to help. We take all our cars to TAS. Honesty is hard to find these days but John is honest and has some integrity in the job.6 out of 5
Name: B***** K****
Date: 2024-03-26 21:18:33
Rating: 5
Comment: Always great service; very professional and trustworthy.
Name: a***** l***
Date: 2024-03-25 18:17:18
Rating: 5
Comment: TAS is awesome! 5 star service!! They helped us solve our idling issues on our car! Amongst other issue! Great and fast services! Volkswagen GTI is running strong! Thanks Steve! And the mechanics at TAS! We will definitely be back!
Name: T*** B********
Date: 2024-03-19 21:14:34
Rating: 5
Comment: I had a great experience with this establishment. Wasn’t the cheapest guy on the block but did quality work with original OEM parts? My car drives like a dream.
Name: B*** H*****
Date: 2024-03-18 18:03:29
Rating: 5
Comment: They went out of their way to help my daughter get her car fixed. They picked up her car and dropped it off to her the same day.
Name: R**** K*****
Date: 2024-03-13 21:23:27
Rating: 5
Comment: Took two cars there for service.First car, Acura MDX, needed brake pads, oil change and (I thought) a new moon roof. Everything was done overnight, all turned out just right. Instead of replacing the moon roof, TAS was able to straighten some components and now it works like new!Second car, VW Toureg, needed tires, brake pads and brake rotors. Again, everything done overnight, and the car is a pleasure to drive again!
Name: K**** O*****
Date: 2024-03-08 20:22:25
Rating: 5
Comment: Great service! Had me in and out pretty quickly and had me ready for my road trip! Thank you!
Name: A**** K*****
Date: 2024-02-28 21:29:51
Rating: 5
Comment: The service quick and prompt. All the issues were explained properly and addressedThanks TAS team
Name: M***** A*****
Date: 2024-02-16 21:58:54
Rating: 5
Comment: This place is the best! What else is there to say? They will take care of you as if you were their own daughter/son.
Name: K*** L*******
Date: 2024-02-16 14:39:57
Rating: 5
Comment: Amazing service and quick response. Will always be coming back to Steve! Hard to find someone you trust to do a good job for a fair price.
Name: R****** W********
Date: 2024-02-15 19:15:54
Rating: 5
Comment: John’s a great guy who kept the prices as low as he could for me, AND did same day for parts that needed shipped in. He was fast and fixed my car issues. I will be back for all future car repairs.
Name: R** Y********
Date: 2024-02-14 19:57:10
Rating: 5
Comment: I have complete confidence on the Auto Service to keep my Lexus in top running condition.
Name: J*** O*****
Date: 2024-02-12 21:54:28
Rating: 5
Comment: The service was friendly, reasonable and efficient. Took my 2009 BMW with 100,000 miles in at 10AM and although the necessary work was extensive, the car was ready by 3PM. Even though the repairs were costly, it was substantially lower than dealer quoted. First time experience was all good!
Name: D**** D************
Date: 2024-02-08 00:46:17
Rating: 5
Comment: Great service, really good diagnostics. Definitely going back for all of our maintenance needs.
Name: E***** H********
Date: 2024-02-02 18:57:00
Rating: 5
Comment: Very professional and accurate on their diagnosis. Friendly and professional. 💯
Name: m****** n*****
Date: 2024-01-19 05:39:25
Rating: 1
Comment: Stay away from this place. They are the most unreliable mechanics who has no ethics whatsoever.Originally I gave them an excellent review since they fixed my car’s air conditioner and assured me there is no leak on my car’s air conditioner. They charged me $427. John even put my previous mechanic down who diagnosed Leak on my car’s air conditioner.After 10 days my car’s air conditioner stopped working. I took my car back and John said oops, my car has a leak and I have to pay $6000 to fix it.Before they take my car in, I asked John what would be your maximum charge for this problem? He said maximum $2500 !!!!!—————————————————————————I am replying to your response,I think the purpose of online review is to let the other people know what kind of customer service you have and what is the quality of your service.On both appointments you were not present. I did talk to John on both appointments. You mentioned he cannot diagnosed properly without doing service on your car but, I am telling you, he did say maximum cost cannot be more than $2500 before car service.So do not assume what he promised? He and I know what we talked and what he laid.Yes, I disputed your charge with my credit card company. You are happy, I lost but we both know, you lied to credit card company. You told them first appointment there was no leak and after 10 days i got a leak on my cars air conditioning system coincidently. Credit card company believed you but I don’t. Before I talk to John, I had seen another mechanic and they already diagnosed a leak but I wanted a second opinion when I came to your mechanic shop. I told all these informants to John. When he told me first appointment there is no leak he put my first mechanic down and said they do not know what they are talking about….First appointment, He quoted his service $400 in the morning but when I was paying at the end of day he asked $500!!???? I reminded him what he quoted earlier and he just said…. No problem.You are trying to cover up your mangers dishonesty but you do not understand customers do care about others review.Good luck to you Mr. Dishonest
Name: X***** F******
Date: 2024-01-18 20:06:36
Rating: 5
Comment: I have several cars and I take them all to TAS. They’ve always taken care of me and anyone that I’ve referred to them. The whole team is courteous and friendly. I’ll keep taking all my cars old and new to TAS.
Name: S*****
Date: 2023-12-18 20:35:14
Rating: 5
Comment: Through the years, always there for me and my vehicles. Reliable, honest and open to answer my questions and always responsive. Steve, John and the whole crew are the best!
Name: B*** B******
Date: 2023-12-18 18:51:11
Rating: 5
Comment: Steve, John & staff are always Competent, caring & committed to the highest of standards! People you can trust!!!
Name: A***** D*****
Date: 2023-12-04 20:08:56
Rating: 5
Comment: Friendly, helpful people and a great waiting lounge. Prices pretty standard and I get the impression they are very trustworthy.
Name: B****** M******
Date: 2023-12-04 18:38:18
Rating: 5
Comment: Quick and reliable service from very friendly people! Have taken my cars to TAS for years and it’s always exceptional!
Name: E****
Date: 2023-11-28 17:22:05
Rating: 3
Comment: My wife is too nice to leave a negative review, but when we have an appointment at a set time, we expect to not be forgotten. We drove two cars for 45 minutes in rush hour traffic to get there, waited 2.5 hours only to return at the shop and have them apologize for forgetting about our vehicle and it would be next. Wasted mine and my wife’s valuable morning off from work, gas money to get there, and added stress to our lives as well since we still have to get our vehicle maintenance somewhere else now. Inexcusable and unprofessional! Figure out a better system, so this doesn’t happen again! Have some respect for your customers time! Other than that wife said front desk guy was nice and apologetic. Have no idea if the work they do is any good, but if they can’t figure out the basics, or realize their mistake for almost 3 hours, I am not confident in the rest of their teams abilities.Update: Owner reached out to make things right. Offered a complimentary oil change service, but we declined. Changed from 2 to 3 stars.
Name: A*** P*****
Date: 2023-11-26 22:26:28
Rating: 5
Comment: They have a staff that communicates with you and are very professional. They always try and make it a same day service.
Name: A*** C********
Date: 2023-11-22 19:19:54
Rating: 5
Comment: I recently Went to ‘em ‘cause I’m looking for someone honest and high Quality Always I like to have my cars 100% good I feel with confidence to say This is the best place in California to repair your vehicle... So you can have the Peace of mind
Name: m**** d*************
Date: 2023-11-21 05:23:10
Rating: 5
Comment: I hate to spend money on work on my car but John at TAS made it happen at a good price ! TAS has a great staff and they have great knowledge about any car or truck !
Name: A* A*
Date: 2023-11-19 19:54:36
Rating: 2
Comment: John was not very polite on Friday when I brought my car in that was almost stolen the night before and had damaged front door locks and a barely working ignition slot(have to jam the key and pull hard to get it out. (KIA Boys got me)Unfortunately I havespent easily 10K on my girlfriends car and my own vehicles here in the past 5 years or so. They were always polite and great to deal with. When I called on Friday morning the owner Steve was very accomadating and sympathetic with my car being damaged by thieves. This was the place I trusted and felt comfortable with.John basically told me the owner does not know anything and to disregard what he said about being able to help shortly after I arrived. I told Steve when I was bringing the car by, but I guess John was not notified about my issue. Ultimately John just said I should have gotten better insurance and that it would be pricey ($1500) to change two locks and have the third party locksmith program them.As a service tech in a different industry I understand some repairs are not fun or great because they are costly and require more effort/time to complete. This is understandable and not what bothered me. I do not care about the cost or time in this case. The biggest issue was his initial attitude about not believing me that the locks are damaged or how I knew my car was almost stolen/locks damaged was also rude. (Possesions stolen from car) I was in at about 3:30pm near closing so I am sure that it was an annoyance. Ultimately, I know John is very knowledgeable and a good guy, but sometimes listening to your customers and being sympathetic/not being the skeptical tech about what the customer says is important.I will not be coming back here as bad mouthing the owner is not a good thing to witness. Also being open minded and not so skeptical of customers problems/listening is important. I know most customers are not knowledgable, but being patient and reserving judgment would go a long way. I was surprised because John seemed so cool every other time I went here.Sorry for the novel. Do not buy a KIA and as John said get better insurance.
Name: M*** W***
Date: 2023-11-09 20:41:32
Rating: 5
Comment: Ive been having The Auto Service work on my family’s cars for the past several years. They are honest, trustworthy, and do excellent work. So good to have a mechanic I can trust.
Name: J** A*******
Date: 2023-11-06 18:59:39
Rating: 5
Comment: Everything was easy and trustworthy. They read the diagnostic for my check engine light and did oil change. Everyone was great, felt like family. Great to see Steve again! Wish it would have been free, but at least I know the service was needed and not overcharged on my 2015 jeep grand Cherokee
Name: M***** B******
Date: 2023-11-01 17:27:36
Rating: 5
Comment: A clean and courteous environment. Got right to the crux of my auto issue. Highly recommend this company.
Name: M*** H**********
Date: 2023-10-20 17:50:35
Rating: 5
Comment: Excellent Service and follow-through. For any service like auto repair which is always a cost to us as the customer, the best proactive action a service manager/owner can take is making follow-up calls to inform us of the news, during the repair time frame. I am not chasing my service rep, Mr. Steve Lowe in my case & Big John for details...How is it going? concerned question. It is not always good news (we expect those facts) but it is delivered in a manner that says, Hey, I will be back on the road, and that is all my concern, and I am good to go for some time.
Name: T** H*******
Date: 2023-10-16 17:58:30
Rating: 5
Comment: Always thorough and complete servicing of our vehicles. The TAS team are top notch always.
Name: N****** F******
Date: 2023-09-28 14:35:15
Rating: 5
Comment: Wonderful service!. I was very pleased with The Auto Service and their professionalism. Not only did they do an oil change in my car but they ran a whole inspection and didn’t make me feel dumb when I asked questions. I will definitely will return as a customer.
Name: M**** E*******
Date: 2023-09-13 03:36:02
Rating: 5
Comment: Great friendly staff. After delivering the bad news that I must change all 4 tires, the manager of the shop took the time to explain to me why he is recommending to change the tires. In fact my tires were at the bare minimum-He was honest and sincere. On top of it all he gave me a fair discount! That manager and his staff delivered exceptional service!This place was recommended by AAA - good choice thank you AAA.
Name: N** A***
Date: 2023-09-11 19:45:39
Rating: 5
Comment: Service was quick and honest. They gave you the diagnosis, how much it cost for the parts and the labor and how long it will take.
Name: S******* V*
Date: 2023-09-07 19:36:34
Rating: 5
Comment: Simply the best. I have exclusively used them for the past ten plus years because they are honest, reliable, trustworthy, and fair. They have taken my frantic phone calls after hours when Im stuck on the side of the road, waited for me to get my car there before closing shop, and countless other times they have saved my car, in turn my saving me! I cant begin to express my gratitude and appreciation for their entire team and simply their honesty and how they certainly do provide peace of mind. Honestly, no place even compares to The Auto Service. I think I am in love!
Name: S****** H***
Date: 2023-09-01 17:41:11
Rating: 5
Comment: Professional, courteous, left me with great confidence they were going to do excellent work on replacing my brakes. And the job was completed perfectly. Highly recommend.
Name: C***** N*** K*
Date: 2023-08-31 18:12:09
Rating: 5
Comment: Thank you TAS for always taking such good care of my car. Came in for an oil change and it was done quickly and efficiently. Thank you!
Name: R****** S******
Date: 2023-08-28 19:52:02
Rating: 5
Comment: Very professional and honest establishment. I have been going there for about 30 years. They have serviced my Volvos and Audi. Steve, the owner, and John the manager are all very personal. I would highly recommend them
Name: R****** P******
Date: 2023-08-11 17:39:29
Rating: 5
Comment: Been using The auto service for many years and many cars, never once have I left any less than extremely satisfied with the work done. On top of that the staff is wonderful to work with
Name: L** M****
Date: 2023-08-04 19:29:09
Rating: 5
Comment: The owners and staff are just great. Ive been a customer for 45 years and use TAS (formerly Swedish Autoservice) exclusively.
Name: L*** T****
Date: 2023-08-02 16:24:10
Rating: 1
Comment: I realize there isn’t a perfect repair shop. With that said, buyer beware. I was quoted $3000 to begin work on my car. Luckily I knew a little about cars to know that the explanation I was given didn’t make sense. I went elsewhere and repaired my car for about $150.
Name: V******* P******
Date: 2023-08-01 21:15:20
Rating: 5
Comment: I have been coming to this service center off and on for over 30 years. They have great service, reasonable prices and I feel I can trust them
Name: B***** d*****
Date: 2023-07-27 19:02:12
Rating: 2
Comment: Excellent Customer service but they tried to over charge me for parts and labor. If you need your ac fix don’t go there. They will charge to run the system and recharge test, then charge to fix the problem then charge you again to run the test. Smh definitely would not recommend going there for any service you will over pay.
Name: G****** S******
Date: 2023-07-20 18:16:04
Rating: 5
Comment: Expert mechanics with years of experience and their customer service is second to none. I highly recommend the Auto Service for anyone looking for a seasoned, professional,trustworthy mechanic. I wont take any of my vehicles elsewhere, they are the best of the best.
Name: K**** N
Date: 2023-07-14 18:08:14
Rating: 5
Comment: The team at TAS was great. John was honest and fast, the service was done. They were highly recommended to me from my office and did not disappoint. Definitely will be coming back.
Name: E******* G* N******
Date: 2023-07-10 17:08:15
Rating: 5
Comment: My first time with TAS. I have an 09 Corolla that needs an alternator. Very satisfied with the work done. Everyone was pleasant to deal with. Thank you!
Name: J** K***********
Date: 2023-07-05 22:41:21
Rating: 5
Comment: I was referred to TAS by a client after having a questionable experience at a dealership. After a full inspection, it turned out that I didn’t need everything I was told I needed elsewhere, and was able to save considerable time and money. TAS has excellent customer service and took great care of my car for a fair price. I felt confident in the service every step of the way and felt they genuinely cared. They have my business from now on! ALSO, they provided a shuttle both to my work and back to my car. Excellent communication, convenience, and affordability!
Name: S******* L******
Date: 2023-06-30 21:57:16
Rating: 5
Comment: Love this family auto service. They are so honest! I will go soon. Due to my schedule, had to get a oil change at dealership. They claim I need all kinds of work. But I go to The Auto Service, they tell me the truth.
Name: R* T********
Date: 2023-06-24 15:46:56
Rating: 5
Comment: The gang at TAS is a great group. I took all my vehicles there for years but when I moved out of the area, I have not been able to. I have an older pickup that needed smog testing and the guys local to me could not manage it. But TAS did the job !! Quickly, cost effectively and now my old baby is still on the Road. THANK YOU ALL !!
Name: N*** M****
Date: 2023-06-24 01:30:17
Rating: 5
Comment: I was considering buying a used truck and I wanted to get it inspected to make sure I was getting a good vehicle. I don’t know much about cars so I needed to take it to a professional and the staff at The Auto Service are top tier. The manager, John, took me step-by-step through the process of inspecting the truck. He and the other mechanic who looked at the truck were extremely thorough. They discovered numerous things of which the seller had neglected to inform me. The inspection wasn’t cheap but it was worth every penny. I received excellent customer service, a priceless education, and was spared from spending far too much money on a truck that had several mechanical issues and maintenance failures that needed attention. I would highly recommend The Auto Service!
Name: E*** B*****
Date: 2023-05-27 18:12:54
Rating: 5
Comment: John and his team are very helpful, fair, quick, clean and friendly. They do everything possible to insure a great experience. I’ve already recommended to several friends and family! They also have a clean comfortable waiting area. I live in south county but it’s worth the drive?
Name: d***** l****
Date: 2023-05-23 00:49:10
Rating: 5
Comment: Hello ! My name is Daniel - I came in this last week to get an alignment done that I knew I really needed. I found this place through Yelp & chose because of the amount of people saying how trustful they were & detailed they were.I wish I had the name of the man with me right now, but there was an older gentlemen with glasses that took my appointment and took the time to explain to me the results of the alignment. I appreciate how clear he was & the effort in making me understand what I just paid for. That’s a biggie. Thanks so much TAS- I will be back soon !
Name: T****** T***********
Date: 2023-05-22 20:58:15
Rating: 5
Comment: John was amazing explaining in details what’s wrong with my car and what’s need to be fix. I’ve been going to Audi dealership for service for so many years and I wanted to try somewhere different and I’m glad I called this place. They saved me money and they even found a nail in one of my tires and plugged it for me with no extra charge which Audi would never do beside changing out the whole new tire. The garage is nice and clean and they even picked you up and dropped you off. No Uber needed. I’m a happy happy customer and my car running like brand new! Highly recommended !!
Name: V***** B*****
Date: 2023-05-22 18:34:56
Rating: 5
Comment: I absolutely love this place!! They’re very honest.. the place is very clean and my car is well maintained by them. I highly recommend.
Name: K****** F****
Date: 2023-05-18 18:34:18
Rating: 5
Comment: Best customer service that I’ve had from an auto shop ever. Pricing was competitive, scheduling was a breeze. John in the service department was helpful, Alex, the courtesy driver was great. Very very happy with the work. Brakes are like new. Would definitely highly recommend to anyone who’s looking for a good mechanic.
Name: b**** c******
Date: 2023-05-15 21:41:03
Rating: 5
Comment: TAS is the best! I had an amazing experience, very professional honest, quality work, they quoted half the cost of another mechanicDon’t go anywhere else use these guys!
Name: A**** H*****
Date: 2023-05-04 18:49:16
Rating: 5
Comment: Drove from Oklahoma to California; about halfway through I received a “Drivetrain Malfunction” error, must o my concern I was able to arrive safely and contacted TAS promptly!They were able to see me quickly and had my repairs done with professionalism, expertise and efficiency!The staff was extremely courteous, polite and experienced. They provided transportation from - and to the shop!I highly recommend this place, a place I can trust!
Name: A*** K****
Date: 2023-05-02 16:50:36
Rating: 5
Comment: I havent used TAS yet, but called from out of state yesterday to discuss having a pre purchase inspection done on a vehicle I am considering purchasing from a nearby dealership. I have nothing but great things to say about my conversation with John and the positive impression he left me with. Should things work out, I will absolutely be bringing the vehicle to them to inspect and I expect that I will receive honest, impeccable service. Thanks John for spending so much time on the phone with me and making me feel like a valued customer. Hope to get in there soon.
Name: C****** M******
Date: 2023-04-29 02:33:04
Rating: 5
Comment: I found The Auto Service through the AAA website. I noticed they had high reviews so I thought Id give them a try 🙂 I have to say from the moment I walked in I felt to welcome and comfortable. John was very helpful and offered great customer service. They also relieved the stress of having to find a ride back to the mechanic to pick up my car. I was offered to get picked up from my house and to the shop by John. That was very kind of them. Their driver was awesome and so was Rafael. Thanks guys, Ill be back 😎
Name: J S***
Date: 2023-04-28 21:44:51
Rating: 5
Comment: Met me in the TAS parking lot while I was just getting my seatbelt off. Immediately assigned my car to be worked on. Clean and neat enclosed waiting area so no fumes from autos. Very friendly staff. Ive used TAS for several years. Always with this excellent service.
Name: R********
Date: 2023-04-23 17:56:03
Rating: 5
Comment: The facility was very clean! Separate area for customers was very welcoming. The staff were all helpful and didnt try to oversell me things! Will go back for all my work for my car!
Name: S**** T****
Date: 2023-04-18 23:54:12
Rating: 5
Comment: Service was great! Performed quickly and at a fair price! No annoying upselling! We have multiple cars they’ve serviced over the years. We’re very happy with their work.
Name: c****** T* a****
Date: 2023-04-13 20:27:47
Rating: 5
Comment: The Auto Service is professional, cares about the customer and takes care of my 2018 Volvo. They offered their company shuttle to me while car was being worked on. Owner Steve and staff are a pleasure and I know the work is done correctly.
Name: Y*** R****
Date: 2023-04-07 19:35:56
Rating: 5
Comment: I’ve been to a couple auto repair stores, but I’ve been going to The Auto Service for a decade now. I trust them implicitly and they have always been honest with us.
Name: C**** F*******
Date: 2023-04-05 20:19:09
Rating: 5
Comment: I really appreciated that TAS sent me emails to remind me that I was overdue for my 6 month maintenance. John is great and gives me excellent service.
Name: H****** B
Date: 2023-04-03 18:06:08
Rating: 5
Comment: Scheduled appointment online. They got to my car quickly while I waited in the nicest waiting room Ive ever seen.Gave me an estimate quickly for the repair and got the whole job done in time estimated.
Name: C****** N******
Date: 2023-03-22 20:16:52
Rating: 4
Comment: Great place. People are so kind. It took longer than expected as clients were backed up, even though I had an appointment. I would have appreciated coffee.
Name: L***** H*****
Date: 2023-02-27 18:41:33
Rating: 5
Comment: Glenn is great to work with, excellent communication, and my coolant leak resolved. Already recommended this business to a friend :-)
Name: S****** W***
Date: 2022-12-24 02:38:29
Rating: 5
Comment: Ive been taking my cars to TAS for over thirty years. That should tell you something about their work, service, honesty, and integrity. Ive moved a bit further away from their shop but its still worth the extra drive. Theyve remodeled their customer waiting area to include comfortable seating, work areas, and wifi. Steve and John are the best!
Name: J**** C*******
Date: 2022-12-18 03:33:00
Rating: 5
Comment: John and his team did a 27 point inspection, letting me know what the vehicle needed and prioritized the service required in order. Very easy to work with and preformed everything in a great and timely fashion.
Name: J***** J****
Date: 2022-12-16 23:28:45
Rating: 5
Comment: The Auto Service team did a great job with my Jeep Cherokee, the issue wasnt quiet clear but the fellas were able to get to the bottom of the issue and I appreciate the affordability and transparency. I am definitely planning on bringing my second vehicle in for maintenance soon. Thank you Auto Service team have a great holiday.
Name: P***** I*******
Date: 2022-12-16 20:08:50
Rating: 5
Comment: Best auto repair shop! Honest, reliable and friendly. Prices are fair and just. You can find cheaper, but remember you get what you pay for. These guys are great! Ive been going there for years and have had no issues. Ive also referred friends and family and have not heard one negative remark. That alone says volumes.
Name: N R
Date: 2022-12-01 09:42:18
Rating: 5
Comment: Steve, John, and the rest of the team are awesome! They are always willing to answer any questions I have. In all the years I have been going to them their work is always excellent and they are always very quick to fix the issues with our cars.
Name: K******** B*****
Date: 2022-11-15 18:57:43
Rating: 5
Comment: Nobody does it like The Auto Service. This is first rate shop you can trust. Steve, John and the gang provide the best service you can imagine. They fix your car, give you a ride, provide a great waiting lounge with tea, and always follow up. They are at the top in car repair and customer service. Ive taken my cars there for 30 years! They know what they are doing. You wont regret this excellent service.
Name: m******* a****
Date: 2022-11-11 21:17:15
Rating: 5
Comment: Suddenly, low oil pressure indicates on my dashboard, I searched through google, and good reviews insist that I should visit this auto service. Honestly, one of the senior specialists took a ride with me and tried to understand the issue. He said its a common issue, and he filled the engine oil and said, Enjoy your day.
Name: L** N*****
Date: 2022-11-09 19:54:29
Rating: 5
Comment: I went for a 90k Volvo service and overall diagnostic check out of the entire car.I knew the transmission needed attention. Not only did hey find a broken motor mount bushing, they found a leak in the transmission seal that save me needing a $8000 transmission in the near future.They are a super well organized, professional and friendly shop and they have become the only mechanics I’ll use or refer.
Name: T**** C****
Date: 2022-10-24 17:47:11
Rating: 5
Comment: This was one of the best experiences with a mechanic shop I have ever had. I could not give a more glowing review. They went over and above to accommodate me. They were honest, fast and reasonably priced as well as respectful and knowledgeable. They also have a nice waiting room. Highly recommend them.
Name: B***** K**
Date: 2022-10-13 15:55:18
Rating: 5
Comment: I researched thru Google for a independent auto repair shop to service what I thought was a issue with my 2012 Subaru Outback transmission. I found TAS, The Auto Service with recent 5 star reviews. In business for 40+ years, a authorized AAA repair shop which tells me I would get high quality honest repair for the money I would be spending. I called to set an appointment, I spoke to the service mgr, John, who was very pleasant. I was informed of the progress of the work being done by Glenn on my car as I waited. No problems with my transmission, it was my rear brakes. Very surprised by the customer lounge with Wi-Fi access, bring your tablet/laptop.Most definitely felt treated like family.Yes, John did say to me, we like to treat you like family.
Name: m****** b***
Date: 2022-10-10 19:06:09
Rating: 5
Comment: Called them 20 minutes before arrival. They took my 2014 Porsche into the shop immediately for an emission test. Left the shop 20 minutes later with my certificate. Fast, friendly, Professional. Shop was super clean. I plan to take all my regular maintenance to them in the future.
Name: S**** D***
Date: 2022-08-24 07:30:40
Rating: 5
Comment: Ive had 2019 chevy truck, 2018 audi A6, 2017 cadillac Q, 2014 ford escape, and 2018 Tacoma brought here and just recently Got Service B on 2015 S500 Mercedes, 2019 Mercedes c300 & A complete inspection on 2015 ML Mercedes all serviced here. And as always they exceed my expectations again and again. Everyone is Kind, Very professional, Honest and inviting. The waiting area is lovely, comfortable and cool to enjoy while you wait, even where they service your car is nice n tidy! Its my go-to place for all My cars and friends and fam service repair needs! John* was My service guy but they are all super awesome. You will leave here feeling confident your car is on point. 💯 I promise you.👏🏻
Name: S**** E****
Date: 2022-08-18 19:38:38
Rating: 5
Comment: TAS was one of the agencies woh agreed to do the AAA Summer check up. They were very professional and friendly. They estimated 45 minutes to do the inspiration and they were right on time. I will probably go back again.
Name: A*** B*******
Date: 2022-07-26 20:09:37
Rating: 5
Comment: My check engine light was on due to an EVAP code. I tried many fixes, but couldn’t solve it. They found two issues, repaired them and so far, so good. The guys I interacted with, John and Glen, were friendly and helpful and kept me informed.
Name: M****** J*****
Date: 2022-07-05 19:05:14
Rating: 3
Comment: The shop is very clean. I came here based on the reviews. I feel if your car needs repair work that they will ensure it is done well. I do not recommend this shop for general maintenance. You will pay the top end price for simple services. I was also told I needed a service repair item that my tire shop said was not correct. I would have paid $180 or more for a service that was not needed. Again, I believe this shop will ensure you car is repaired correctly especially if you have a failure. I just feel for basic maintenance you can do better elsewhere.
Name: B****
Date: 2022-05-30 18:25:04
Rating: 5
Comment: I’ve been trusting these guys with my cars for many years. Just got new tires at Costco on my 2007 Lexus ES350 and they said I need my alignment checked. I took it in to TAS for an oil change and they showed me a faulty power steering rack and pinion on the right front wheel. Had it replaced and learned they had a new state of the art wheel alignment system, and had that done, and now it rides like brand new! Thanks again guys for keeping me safe on the road.
Name: s***** j******
Date: 2022-05-12 22:51:15
Rating: 5
Comment: We came in today thinking we had to get something drastic done, turned out we only needed coolant which we realized on the way to the shop. we asked glen if we could purchase some coolant and he quickly offered some for free. wouldn’t have been too expensive but he didn’t have to just give it away 😭. we told him about a part under my car that was dragging and making the car super loud and annoying whenever driving it. he fixed it for only $10. it was just a really nice and genuine experience, and now i know why they have such good ratings. god forbid i have to come back for more car issues lol but if i do run into problems i’ll surely come back here, amazing 100/10 🙏🏽
Name: A** W***
Date: 2022-04-22 17:35:40
Rating: 5
Comment: They diagnosed and fixed an ongoing issue with my car that 3 other shops couldn’t figure out. They repaired it within a day and even smog checked my car. Customer service was great and made this whole experience relatively painless.
Name: M*** T****
Date: 2022-04-19 21:38:23
Rating: 5
Comment: The Auto Service is a great place to take your vehicle. Our Toyota Tundras engine light was on and the guys there did a great job diagnosing the problem and then making the repairs needed at a reasonable price. Throughout the process they called to keep me posted as to the problems and work needing to be done. And they were quick too! Everything was clearly documented on my paperwork as well as the service needed for some other issues in the near future. I was also offered transportation home so I didnt have to wait or call for a ride. I highly recommend The Auto Service shop.
Name: T F
Date: 2022-04-04 17:37:02
Rating: 5
Comment: I spent a long of time researching an auto shop that updated the online system with the service theyd done (since not all shops do) and that had a lot of highly rated reviews via google/yelp/etc and this shop nailed it. I came in for regular service and because I suspected my brakes needed to be replaced. They had advised that it was unusual for a Prius to get brakes done so early, but came to the same conclusion I had (warped rotors). I turned my car in at 8am, it was done by 3pm and it runs so smoothly (it hadnt for years). And price was exactly what I expected it to be. Im very impressed and will be using them as my regular auto service. Highly recommend.
Name: J******* P*****
Date: 2022-03-31 13:11:43
Rating: 5
Comment: After taking my car to the dealer for years, upon a referral I took my car to TAS. I was able to get an appointment the next day. The shop is clean and well organized and the staff is friendly, helpful and knowledgeable. The Service Manager, John, took the time to explain answers to my questions, which issues need to be addressed immediately, which issues just need to be monitored, and why. I highly recommend TAS and will be back in 5,000 miles!
Name: E***** H*****
Date: 2022-03-22 22:31:57
Rating: 5
Comment: Brought my car in to see if I needed anything done as I wasnt sure what was needed at 65k. They inspected the vehicle, told me everything looked great and did not charge me for their service. I was in and out in under an hour. Very friendly and knowledgeable staff. Highly recommend if looking for an auto repair shop that isnt a dealership!
Name: J*** T********
Date: 2022-01-25 19:21:02
Rating: 5
Comment: Great, personalized service at a reasonable price. TAS found several items that the Lexus dealer had missed in the last service - little things like servicing the transmission! Steve, John and the crew do a fantastic job. I took Volvos to them for 20 years, my daughter has her car serviced there, and Im so glad to be able to use them again now that my Lexus IS off warranty.
Name: A***** G******
Date: 2022-01-06 17:24:34
Rating: 5
Comment: I needed a lot of work on my Nissan truck. This was my first experience with TAS. John the service advisor was friendly and explained everything. They are very thorough and the shop is clean and professional looking.
Name: A***** E*********
Date: 2021-12-29 05:16:30
Rating: 5
Comment: Came in with an issue on my 2013 Volvo xc90. These guys are super knowledgeable and great people. John walked me through way more info than I expected to help explain whats wrong and how to fix it
Name: M*** E******** K*********
Date: 2021-11-29 23:57:18
Rating: 5
Comment: Have been a happy customer for 18 years!! ... Thoughtful, caring service ... They have been my best friends to keep my car running in top shape ...
Name: C****** N****
Date: 2021-11-26 21:53:59
Rating: 5
Comment: The Auto Service is the ONLY place I trust, not only with my car, but to give me the truth of what work actually needs to be done. I don’t know anything about cars and they never take advantage of that, they will never try to upsell you. They want to give you the best service, at the best price, for what is truly needed. If you haven’t taken your car here and are looking for a reliable auto shop, you just found it!! John and Steve are one of a kind and they will always take care of you. Do yourself a favor, bring your car in and build a trusting relationship that you can rely on.
Name: K**** M*****
Date: 2021-11-01 20:49:11
Rating: 5
Comment: The staff here is so friendly and they know what they are doing. This was my first time using them and I really felt like my car was in good hands. The service manager John, is just amazing! I also used their shuttle service so they picked me up from my house when my car was done, which was so helpful.
Name: R***** L****
Date: 2021-10-11 16:18:53
Rating: 5
Comment: The Auto Services does a great job. My family has been taking our cars to TAS for more than 20 years. Steve and John provide terrific service and charge a fair price.
Name: M*** L*
Date: 2021-10-08 16:48:23
Rating: 5
Comment: Replaced my fuel pump on my Volvo. Steve provided the best customer service and details on the progress of my repair. He even provided a rental for me. Thank you to you and your team
Name: J L****
Date: 2021-10-07 17:41:29
Rating: 5
Comment: Have been with this family-owned business (3rd SUV) for decades. John (Mgr) has been a godsend, watching over me by assuring my safety on my (pre-Covid) frequent trips driving up to the Bay Area. My latest SUV (2021 RAV4) was purchased solely on Johns recommendation... as was the previous one (a used 2007 Murano found that he thoroughly checked over before I purchased.). So trusted are all the guys at The Auto Service (formerly Swedish Asian) that I will go only HERE for all my maintenance needs, bypassing the freebie schedule Toyota offers on my new RAV4. (As advised by trusted YouTuber 50-yr mechanic, Scotty K, I should avoid dealerships for maintenance at all costs! They make no money on these, so will hand it over to the most junior of mechanics.). Thanks TAS - especially JOHN (& Glenn, who recently dropped everything to check out a wheel-noise I was concerned about.)
Name: M****** D
Date: 2021-09-27 16:53:50
Rating: 5
Comment: The Auto Service will always strive to take care of you, win your business, and ensure you leave with a well repaired vehicle at a competitive price. Additionally, their shop is comfortable with a wifi couch AC seating area and for longer jobs, if you are nearby, they will happily transport you home. 10/10 cant ask for a better repair shop as you can trust they will treat you right and work with you through any problems.
Name: I** K*****
Date: 2021-09-25 06:59:38
Rating: 5
Comment: It was my first time. I just bought a used Volvo and read good things about TAS and that they’ve worked with Volvos! Steve was great - I even asked him a lot of questions BEFORE I bought my car. Then I brought it in and he did a free inspection to review key things. As a woman I really appreciate how open and clean the garage is, with a nice waiting area. Look forward to bringing car back for regular maintenance.
Name: R*** F*******
Date: 2021-09-07 18:43:39
Rating: 5
Comment: Steve ( the owner and GM) was great, honest and reliable. I’ve been going to TAC way before when it used to be The Swedish Asian Auto after my XC90 turned 10. Volvo dealer prices were getting expensive and decided to look for a Volvo expert shop. Found them and with Steve’s extensive Volvo background thru his late dad’s Volvo expertise and tutelage I stayed with them.Btw, I had to wait for my car and Steve got his 2 guys and worked on my car immediately as it’ll take 3 hours to fix my front lower ball joint and the sway bar link on both sides. My car is 15 yrs old now and happy it is still doing great!! Keep it up Steve!!Ruby F.Anaheim
Name: B**** T******
Date: 2021-08-31 02:32:20
Rating: 5
Comment: I took my 2014 Subaru Forester to TAS to get my brakes replaced. They were very helpful, quick and efficient. I would 100% recommend The Auto Service to friends and family. Thank you
Name: J*** R********
Date: 2021-08-19 22:41:40
Rating: 5
Comment: I used this business last year for air conditioning when even the air conditioning specialist couldn’t fix it. I took my car back in for general maintenance. They are helpful polite prompt and have a shuttle. I will definitely use them again. I feel that they know what they’re doing and are reliable
Name: A***** R****
Date: 2021-08-18 23:56:39
Rating: 5
Comment: Great service from the time my car came in all the way to my car leaving the shop in better condition. Steve is the man, he can fix anything!!! Would recommend this shop to family and friends.
Name: R** H***
Date: 2021-08-12 13:35:10
Rating: 5
Comment: I have known Steve & Lisa Lowe for decades. They are people of the highest integrity and work ethic. That’s why my family brings all our vehicles to TAS. We trust TAS to keep Robs3girls, my wife, 22 & 27 year old daughters cars safe and sound while supporting our friends local small business at the same time. It’s a win/win. Like my daughters say, “take it Steve!”
Name: L*** J****
Date: 2021-07-23 16:59:09
Rating: 5
Comment: I’m very pleased with my service at The Auto Service. I found them through AAA and after reading the reviews I gave them a try. The dealership where I purchased my car told me I needed front and rear brakes. I thought their price was high so took my car to The Auto Service. Steve was pleasant on the phone setting my appointment. John took in my car and shortly gave me the good news that my brakes were only 50% worn down. He easily could’ve put brakes on my car, got his money and sent me down the road. Instead he was honest, saving me almost $400. A business with integrity is hard to find!While there, my mom had her car checked since the engine light was on. John let us know it was the spark plugs (which we had researched before going there). Again he was honest and the price very reasonable. There were a few other things wrong but as he told us none of them needed to be done right. Another opportunity he could have taken us but didn’t.The Auto Service is honest, reasonably priced and work with integrity. This is the only place we will bring our cars for service!7/23/21 UpdateI continue to bring my car to TAS even though I now live in Oceanside. I don’t trust anyone else to service my car. TAS has excellent mechanics and the company is very honest. They don’t try to sell you anything other than what is needed. Their customer service is impeccable! I highly recommend TAS!!!
Name: E*** L*
Date: 2021-07-12 21:50:51
Rating: 5
Comment: Honest, trustworthy, above and beyond.They include complimentary inspections with oil changes, as well as performing other maintenance items such as topping off fluids and cleaning air filters at no extra charge. This just goes to show their character.Thank you TAS for being an exceptional shop.
Name: J** S*****
Date: 2021-06-30 21:52:40
Rating: 5
Comment: Have a 1989 mazda pick up truck. Extremely low Miles makes this truck perfect for Around town errands or early get togethers with friends.They went through the whole vehicle and found some degrading mechanical issues. Getting all of the stuff to replace me into another truck wasnt cost effective at all.John the service manager is the best in the Field. He not only new the in and outs of my thirty year old truck. It was nice to hear he knew my truck.Ive had to fix a few things in the truck since. Each and every Time I stop by, I am greeted warmly by what seems like the entire crew. I am listened to complety and answer all my questions and concerns. They make you understand what maintenance is due to be done, What has fallen off of your radar. They even told me What I was going to get fixed and in what order.They are real Auto Doctors that can and Will help you the whole way. Jim
Name: D****** M******
Date: 2021-06-25 20:21:28
Rating: 5
Comment: The Auto Service is amazing! I go to them for anything I need. They always find me the best prices they can on parts, and they are very accommodating when I have to come in for sudden and unexpected car troubles! Definitely who you should take your car to the next time you need a repair!
Name: R***** S****
Date: 2021-06-24 19:24:39
Rating: 5
Comment: I never leave a review, but this place is special. They quoted me $950 (a very fair price for the job) and 3.5 hours, and got me out of there under $700 by not doing service that I requested but didnt need and passing along a discount they got on my new brake rotors, in a little over an hour. In the meantime they took me around the shop, introduced me to everyone, and showed me the maintenance they were doing on my wheel assembly. Im literally never going to another shop.
Name: C****** P****
Date: 2021-04-28 23:24:52
Rating: 5
Comment: We have been taking our cars here for 30 plus years (and my husband even longer). They are honest, fair, and do quality work….. so very happy to have found them! Highly recommend.
Name: N**** C*******
Date: 2021-04-13 18:29:15
Rating: 5
Comment: I arrived at TAS panicked because my cars check engine light had come on, I had just gotten a tow, and it was after hours. Luckily Steve was still there and was willing to take my information and my car in even with it being late in the day. The next day, I had a call from the team by lunch and my car was ready to pick up within a few hours.Amazing customer service, amazing support. Will definitely be coming back if my car needs maintenance in the future!
Name: V******* B****
Date: 2021-03-29 17:23:37
Rating: 5
Comment: I have been going to the Auto Service (formerly Swedish Asian) ever since I got my first car at 16! I seriously do not trust anyone else with my car other than these guys. Johns has been taking care of my family and I for over 15 years. I continue to go to him because he doesnt try to get you to do a bunch of unnecessary BS to your car just to jack up the price. I know my car is always in good hands with him. It is hard to find people you trust and John is always someone I can continuously count on for good service without the dealership price tag.
Name: C**** A*
Date: 2021-02-18 20:20:01
Rating: 5
Comment: Service was great, work is fairly priced, and the entire TAS crew were very friendly and accommodating. It was our first time using TAS, but now they’ve got two new customers. Well done!
Name: M***** T*********
Date: 2021-02-03 21:00:36
Rating: 5
Comment: I took my venza in to get the transmission checked out and the manager that explained what was being done was very professional. He walked me throughout the shop and showed me the state of the art technology. He took the time to explain how they work. Friendly service.
Name: S**** H*******
Date: 2021-01-04 23:52:23
Rating: 5
Comment: TAS is so trustworthy weve been using them for multiple vehicles for at least a dozen years. Weve brought our Lexus, BMWs and Mercedes during those years. Have referred them to multiple friends.
Name: R***** P******
Date: 2021-01-04 22:07:48
Rating: 5
Comment: I wouldnt take my car anywhere else. Steve and his team are awesome. They carefully explain whats the problem and how theyre going to fix it in terms that are easy to understand. And you cant beat the prices for comparable service. Ive been a loyal customer for 20 years and I cant say enough good about them. .
Name: C****** H*******
Date: 2020-12-23 19:36:42
Rating: 5
Comment: Friendly, great service. They discovered why the car was completely dead. Animals had been living in the engine, fur all over, they ate the wires, drank fluids, which broke my heart to think of the animal suffering. The Auto service was able to clean out everything under the hood, repair the wiring, change the oil, fix the windshield wiper motor. All that and a bag of popcorn. Love these guys, John and Steve are great.
Name: A*** M***
Date: 2020-12-12 16:04:07
Rating: 5
Comment: Its always great to have a reliable auto service run by people who are competent AND trustworthy. These guys dont push unneeded services on you and explain everything as much as you want to know. The focus is on safety and getting you around as needed. They currently have pick up and drop off of your car from your home and that makes things so much easier especially since we are not going out now because if social distancing.
Name: M***** S******
Date: 2020-12-08 19:58:59
Rating: 5
Comment: These guys have been servicing my 06 Volvo XC70 ever since I bought it used 4 years ago. Ive never had any worries or complaints about their work. Steve and John do a great job letting you know what things on your car can wait and what should be done sooner than later. Ive never been pressured or talked into some kind of service or repair that I didnt think I need.Every time I bring in my car for an oil change they check it all around for other usual wear-and-tear and they let me know how everything looks. Theyll answer any questions you have and they do a great job explaining what things do what on your car.I bring my car here for everything: service, tires, engine light, everything. The team here is nothing but exceptional professionalism and theyre family owned. These guys started off as a Volvo specialist back in the day and I appreciate everything theyve done for me and my car.Thanks guys!
Name: U*** S****
Date: 2020-11-17 00:24:58
Rating: 5
Comment: I have never before rated any provider of any service with a perfect 5 star rating. After 30 years of maintaining my vehicles, they truly deserve this rating. Excellent quality and honesty are in their DNA. I could easily use dealers or private shops within 10 minutes of my home, but willingly travel an hour to their shop. In business, integrity is everything.
Name: J**** G*********
Date: 2020-10-20 17:57:38
Rating: 5
Comment: We have been using this service facility for about 35 years and have always been very satisfied. They know each customer and their vehicles, much better than a dealer where you meet a new person each visit. They are very honest and fairly priced.
Name: S****** M*****
Date: 2020-10-19 19:16:07
Rating: 5
Comment: EXCELLENT customer service, almost a year ago, I brought a acura to them for pre purchase inspection, everything was great and ended up buying the car. Came back today for an oil change, John Pizanie was great, Steve lowe as well, and all the other talented mechanics there.
Name: M****** Z*****
Date: 2020-10-13 18:26:40
Rating: 5
Comment: They fixed my air conditioner, which the dealer had failed to fix correctly, and it feels like I have a new car! The staff is friendly and the work was done in just a few hours. Highly recommend!
Name: D G*****
Date: 2020-10-06 19:40:22
Rating: 5
Comment: First time visit - I was impressed by the on time appointment, the organized shop, and their attention to details. Staff was exceptionally friendly.I was back on the road after the alignment in about 40 minutes from my arrival time.Impressive first experience - I will be back .
Name: A***** H******
Date: 2020-10-04 15:11:12
Rating: 5
Comment: Excellent service. Quick response time, and very upfront with costs. My diagnostics came back as something that is under recall from the manufacturer so they even printed out the bulletin for me to take to the dealer to make sure it was covered under warranty. Over and above what was expected.
Name: S** K*****
Date: 2020-08-24 15:32:55
Rating: 5
Comment: I am changing my review for TAS. After I had an unpleasant encounter with one of the service managers (John), the business owner, Steve, called me with helpful information. He was very professional, just what I expected from TAS.Thank you Steve!
Name: E**** B
Date: 2020-08-11 19:39:35
Rating: 5
Comment: Ive used these guys since I moved to California in the 90s when I was a student with a beat-up used Corolla. After I got to know him and trust him, I used to tell John before a long road trip, Pretend Im your daughter, look over my car, and make sure its good to go without worrying that he was going to make up fake repairs to charge me for.John gave me advice about car buying which I took, even though it meant I wound up with free routine maintenance from the dealer for years. By the time that deal ended, Id lost track of TAS (formerly Swedish Asian Auto Service). Googling John and Steve great mechanics didnt work. Finally, my 14-year Prius needed real maintenance, so in desperation I sat down with Google maps to try and remember where they were. So I found them again- thank GOODNESS.Ive been back at TAS for two years now, theyve replaced the 15 year old battery on my Prius now that its worn out, and at this rate Ill have this car until it qualifies for vintage plates.Last week, with a sense of déjà vu, I went to John to say, Im making the first long road trip/camping trip in over 20 years, so I can visit my parents without worrying about giving them coronavirus by staying in a hotel or flying on a plane. Look over my car and make sure Im safe for the journey. He fixed the timing cap leak weve been putting off repairing for a few years, and a few other things too, and I *know* he was being generous on labor costs. Im not a kid anymore, but I feel perfectly safe driving off across the desert in a 16 year old Prius, which Im not sure I would otherwise.TL;DR: These guys are honest and dependable. Ive mostly mentioned John, because hes the guy who usually takes care of me, but everybody who works there is great. Im writing this review as an unsolicited thank you, but really, this is a long overdue review for the business I have depended on the longest… I was going to say since I moved to California, but come to think of it, Ive depended on them longer than any business, ever. And Im a persnickety Karen, so thats saying a lot. ;)
Name: M***** C***
Date: 2020-08-10 17:20:47
Rating: 5
Comment: Everyone was very helpful, informative, and professional. I got to the shop early and was taken care of. They gave me a ride to my job which was just 8 minutes away. I thought my car needed some major work done but instead John told me later in the day that it was just a few things. It needed an oil change, tire pressure fix and fill the fluids. The job was finished early in the day. They picked me up from my job at 3PM, my car was ready to go. I will continue to take my Honda 2015 Fit back to the shop for all the its maintenance.
Name: d**** p***
Date: 2020-06-24 06:06:45
Rating: 5
Comment: My car broke down near the repair shop, triple a recommended it and I got my car towed there. Upon entering I was immediately attended and was told that I would Be one hour before they could take a look at my car and it would be 150 dollars for the inspection.John Pizanie called a driver so I could be taken home. About one hour later I got a call from him and was told that unfortunately my cars engine was dead and they couldnt repair it.He told me to go to the repair shop and pick up my car and there would be no charge.
Name: K****** S****
Date: 2020-06-18 20:25:52
Rating: 5
Comment: My family and I have been exclusively isolating since the beginning of the Covid 19 pandemic due to being high risk, with the exception of going for car rides. When my service light came on, we knew we didn’t want to wait and risk a breakdown, but couldn’t take it to the shop and remain isolated. The auto service drove to our home, picked up the car, inspected the vehicle, called before doing any work on it to get approval, returned the car, sanitized it, and left the keys at the front door. They went above and beyond to make sure we stayed safe. I will forever be a customer and can’t thank them enough for doing this for us. It’s people and companies like them that give me hope in this crazy world. Thank you!!!!
Name: N**** F*
Date: 2020-06-15 18:54:06
Rating: 5
Comment: Best mechanics around. Excellent and fast service. Great prices. Great attitudes. Dependable and Reliable. Ive taken my car there for years. They also have cars for sale sometimes at decent prices. Definitely my a1 and go to car repair shop
Name: M****** T********
Date: 2020-06-11 22:52:48
Rating: 5
Comment: Loved working with Steve and staff at The Auto Service! Everything from estimating the work, drop-off, questions about things I was reporting for service and pick-up were fantastic! Looking forward to the next visit! Thank you.
Name: D** E*** V****
Date: 2020-06-11 03:00:06
Rating: 5
Comment: They can handle any problem, any car... Recently got my Audi Q5 mystery solved!!! Thanks guys! A rare fuel injection failure that stumped many other mechanics including Audi !! + They fixed it for $400 less than the other estimate. Ive had them work on my old Tahoe & its great to have one trusted source for all your family cars. Been taking vehicles there for more than a decade
Name: C****** M*****
Date: 2020-06-03 19:36:29
Rating: 5
Comment: I took my car in for a AAA free 40 pt check. The shop was very clean and well organized with a full lounge for waiting. When the inspection was complete Steve let me know that my car was in good shape and all I needed were new tires (which I knew). He was very professional and respectful with no attempt to sell any services. I will continue to go to TAS for all my auto service needs.As a follow up: I have continued to use The Auto Service and my confidence in their services has increased each time. I am so grateful to have found a place to take my car and to know that I will be treated with respect. I know that they are working to provide excellent customer service and are doing their best to keep my car well serviced and safe.
Name: A******* B*******
Date: 2020-05-29 00:54:00
Rating: 5
Comment: John was super helpful with explaining to me what I had to do to get my car back up and running. I have no clue what certain parts were and he made it all relatable by using analogies. As a young woman, I felt welcomed by the workers and I was comfortable, unlike other auto shops I’ve visited before. This is my 1st visit, but definitely not my last! Thank you guys for taking care of me and my car.
Name: H M
Date: 2020-05-25 21:37:26
Rating: 5
Comment: I have taken my Rav 4 to TAS since my dealer warranty expired and I have been very satisfied with every service visit I have had. I highly recommend TAS. So glad I have a great place to have my vehicle serviced that I have confidence in. Thank you everyone at TAS!
Name: M R******
Date: 2020-05-01 20:23:22
Rating: 5
Comment: Another great experience! They are always honest, fast, fair, provide a quality and positive experience at their shop, and very competitive prices. Very happy with the service they have provided our family and vehicles.
Name: E* d* L***
Date: 2020-03-26 18:35:21
Rating: 5
Comment: This service center is legit. They are very knowledgeable and professional. John took his time to go through in detail what type of work my Volvo S60 needed. The place is clean and they have a very nice waiting room. Would recommend Auto Service if you are looking for quality and honest mechanics.
Name: J*** O****
Date: 2020-03-12 20:11:56
Rating: 5
Comment: TAS always goes above and beyond my expectations. With 10/10 customer service and great attention to detail it’s tough to complain. I always experience the “wow” factor they provide their customers. They provide an example of going the extra mile that I think we all can implement into our own lives and businesses. I really appreciate having a great car service I can trust! As always, a job well done!
Name: Z**** B*****
Date: 2020-02-12 19:10:04
Rating: 1
Comment: I would not recommend for anybody to take their cars to this shop! This shop is overrated and too expensive even more than the dealership. They charge $130 for 45 min pre purchase inspection and the results were not accurate! John pointed out few things wrong with the vehicle just to make extra money or justify the high price of the inspection! I got a 2nd opinion from another certified shop and the ruled out few of the problems that John said they were there and recommended fixing ($900 in parts and labor). SAVE YOUR MONEY THERES MANY SHOPS IN THE AREA THAT ARE HONEST AND WILL DO A BETTER JOB!
Name: C**** L*****
Date: 2020-01-06 19:42:49
Rating: 5
Comment: Excellent services and Ive used for over 25 years on many cars. Always fair and quality service, very honest with recommendations. They have told me to sell a car as it was going to need far to much work in the future.
Name: D**** H******
Date: 2019-12-23 20:32:37
Rating: 5
Comment: The people are polite. Explain what is needed for the repair clearly. The prices are fair. They stand behind their work. Both the wait room and the.bathroom are clean. Even the auto garage appears clean and well lit. They provide a great assortment of drinks to consume while you wait. The wait room is large and comfotable. They provide a work space if you need to work on your laptop while you wait. Its the best auto repair service in the area. I was referred to them by AAA.
Name: c**** p*****
Date: 2019-10-28 18:08:54
Rating: 5
Comment: An utterly spectacular auto shop. All the tools and equipment do do the right jobs properly and at a fair price. But, what sets this shop appart so clearly is the people. The welcome and absolute reassurance from John is amazing. Steve and his wife are also super friendly and helpful. I highly recommend this as the best auto shop!
Name: T** F*******
Date: 2019-08-12 17:29:22
Rating: 5
Comment: Always great service on my Lexus vehicles. John and Steve always give a detailed explanation of what the service entailed. Ive been using The Auto Service for many years and have never been disappointed... highly recommended!
Name: C**** P*****
Date: 2019-07-15 22:11:54
Rating: 5
Comment: Again! Not enough stars!Thanks for taking good care of me by keeping my cars safe over these many years.What’s it been, about 43 years?I can send women friends to you and know they will be treated with respect and explained their needs even if they don’t know much about cars.⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Thanks for always having great standards and work habits!
Name: M****** F H*****
Date: 2019-07-08 17:23:42
Rating: 5
Comment: Took my car in for maintenance at 25,000 miles. The customer service was excellent; there is a very nice waiting room with WIFI, beverages and a work space. The prices were also very reasonable.
Name: M***** R********
Date: 2019-06-24 19:05:44
Rating: 5
Comment: Steve, Lisa, and the staff are so wonderful at The Auto Service. They are prompt, kind, great at fixing even my old beat up car and at a fair price!! Plus the shop is alwayd clean, inviting, and great refreshments. And their shuttle service has saved me multiple times! They are the best!
Name: L**** K*****
Date: 2019-06-18 00:37:04
Rating: 5
Comment: I am always happy to visit The Auto Service. Staff are consistently pleasant and courteous. I trust the quality of their work and feel confident bringing my car in for service and repairs. I would highly recommend The Auto Service!
Name: J**** F*****
Date: 2019-06-13 19:48:01
Rating: 5
Comment: I wanted to wait a few days before writing a review, just to see how my car feels. The overall experience was great, everybody was nice and they were able to get my car back to normal within a few hours. They are a bit pricey however the work they do makes up for it! I highley recommend anyone that needs mechanical work to visit them.
Name: M**** G****
Date: 2019-06-04 20:21:32
Rating: 5
Comment: Most excellent experience Ive had at any shop. I felt welcome and fully informed on my issue and possible fixes for the future. The shop was clean and open. Steve Lowe really helped me from start to finish. Will bring my other vehicles here for sure.
Name: S***** t***
Date: 2019-03-11 16:30:38
Rating: 1
Comment: Way overpriced. The shop is fancy and all but I dont care about fancy shop and chocolates and coffee. I took my car there because the shop is close to where the car broke down.They wanted $750 to replace the radiator in my Toyota Corolla. I said not and added water to the radiator and drove 15 miles to my mechanic who charged me $270 dollars.Like I said the shop is nice and I can understand if they wanted to charge $100 more than other places. They charge more than double!!But they do great!!, there is need for shops for rich people too.
Name: E*** J******
Date: 2019-03-08 01:32:08
Rating: 5
Comment: I recently brought my Sonata in after the engine shut off on the 55 freeway, John stayed 15 minutes past closing to wait for me to bring my car into their shop. Right off the bat I could tell these were good people. Unfortunately, I needed a whole new engine. He found me an engine next day and had the new one installed an my car running in less than 2 days. I have spoken with many coworkers and friends, and they all were shocked at how fast the work was completed. I will definitely be taking my car there for future services and oil changes. Thanks guys!
Name: K****
Date: 2019-03-01 00:59:31
Rating: 5
Comment: Recommended by a master mechanic. TAS did a great job restoring our confidence in a car that had complex braking issues including the master cylinder. Very professional, deeply skilled, and honest. They test drove the car 3 times to ensure the brakes were finally working properly.Thank You !
Name: G**** N***
Date: 2019-01-03 21:54:16
Rating: 5
Comment: Let me start off by saying, I love this place. Ive been going to dealerships ever since I got my car and save for 1 (elmore toyota) they never treat me well or even care about my expenses let alone my car. The first time I went to TAS I immediately could tell the difference. These guys care about the customer service end and care about you knowing what youre paying for. If you dont need it, they wont press you to get it. If youre having issues with something you dont understand, theyll explain it to you. Theyll show you the underside of your car and make sure you know whats going on. Best of all, Ive ended up saving money because they dont break the bank with labor and parts like the dealerships do. They are a fair, family oriented, wonderful bunch of mechanics. Highly recommend. Ill be going here as long as I can.
Name: L**** H*******
Date: 2018-11-28 05:40:36
Rating: 5
Comment: These guys are the real deal! I came in for a pre-purchase auto inspection, and they were able to give me an honest answer with concrete reasons why with zero BS! After I paid for the first inspection, they offered to inspect other cars that I was interested in buying. That same day I brought in my future car free of charge to be inspected and was even given personal purchasing and haggling advice by John the manager. This is an amazing company that treats every customer like family. You can tell by that good energy and the smiles that the employees and the customers have from almost every interaction. Don’t hesitate to come to them. You’ll be in great hands. Thanks guys!Laura
Name: W******* K*****
Date: 2018-11-23 19:18:02
Rating: 5
Comment: TAS always has the best pricing compared to other competitors, but more importantly I trust them. They tell me what I truly need now without needless upselling. My BMW and Jeep have lasted many years due to my “doctors’” advice at TAS. The staff is professional and friendly. I’ll never go anywhere else again and send all of my friends and neighbors there.
Name: P***** J*******
Date: 2018-11-01 23:47:53
Rating: 5
Comment: I took my 2013 Nissan Versa to these guys in Santa Ana and I cannot recommend them enough. Not only did they give me a great value for the service I needed (half of the price that the stealership charged) but John, the manager, actually took the time to give me the specific fluid that my car needed, the equipment that he provides to his employees, and even a recommended DIY advice should I desire to do the job myself. I was astounded by this superior customer service, and the service that I scheduled took less than two hours. Phenomenal work guys, will definitely be coming back here again for all my regularly scheduled maintenance needs. Five Stars, two thumbs up
Name: M****** M******
Date: 2018-09-24 14:40:59
Rating: 5
Comment: What a great place! Of course I use TAS for my car’s maintenance needs, however, since I’m in the market for a new car, I decided to stop by last Friday and get Steve’s and John’s opinion on the top three cars that I had narrowed to. I got more than I expected since I found the entire crew having lunch together as one big happy family. It was so nice to see all the TAS employees together and it worked out perfectly for my endeavor. I got every single one of their educated and experienced opinions and was able to make a much more informed decision! I love these people so much and value “all” of their opinions.
Name: E*** E******
Date: 2018-09-05 16:13:08
Rating: 5
Comment: Started bringing my car here when it was still the Swedish Asian Auto Service and it is still the same trustworthy and awesome people running it. John was extremely helpful and upfront about what needed to be done and what didn’t. Was having some issues with AC, that we were thinking was electrical, turned about to be a much simpler fix and much much less expensive than what was previously quoted. Really appreciated the honesty from John and mechanics because I was ready to pay the higher quote and probably wouldn’t have know the difference. Long story short when I leave my car with them I’m comfortable it will be handled as one of their own. Wouldn’t want to take my Volvo anywhere else. Thanks again to John and the guys!
Name: T**** T******
Date: 2018-09-02 17:33:07
Rating: 5
Comment: I was referred to TAS by AAA after my car died in the middle of a busy intersection. John called me right away in the morning to let me know my car would be looked at and he’d call as soon as he found out what was wrong. He called with an update and diagnosis and they were able to fix it the same day. They also were able to pick me up as I had no other means. As someone who is new to the area, I definitely felt relieved knowing I could trust this place. They will definitely be getting my business. Thank you to John and his team!
Name: K**** E*****
Date: 2018-08-31 02:23:35
Rating: 5
Comment: Greeted by name when I arrived. Had my order written up and into a very nice waiting room for a fresh cup of coffee. Less than 30 minutes later my car is finished and Im on my way. Terrific service and value.
Name: K***** N***
Date: 2018-08-23 23:24:04
Rating: 5
Comment: They were so knowledgeable, fair, efficient, and friendly. I have an old Honda and one of my door handles was broken. I had been quoted over $100 more at other places and The Auti Service did it for half the time as well. I was referred to them by a friend and I will be referring them to all of my friends.
Name: S******** B****
Date: 2018-08-04 00:03:51
Rating: 5
Comment: I have been taking my cars in to SAAS for close to 30 years. As a single woman, its a great feeling to have a place to take my car. I know that I wont be talked into repairs I dont need. Steve and John are great and really know cars. Ive recommended them to several friends who have also been impressed with the service. Dont know what I would do without them! Thanks!
Name: J*****
Date: 2018-07-15 00:01:38
Rating: 1
Comment: WARNING: If you have A classic Car or any car with drum brakes Be aware of the work that is done on your vehicle and double check with your mechanic to make sure the Job is done correctly . The owner Steve and John are one of the most dishonest n disrespectful people in the shop . I had gotten service done on my front and rear drum brakes, the only brakes they changed were the Rear drum brakes but the Front drum brakes were never even touched as i had my Mechanic take a look and my front drum brakes the shoes were cracked and broken and were not safe to drive.. When i had taken my car back 3 Times for service because i had a Warranty they just gave me an excuse saying thats the way those old Cars are and also said they work perfectly fine they never worked on them . Once i talked to my mechanic and he told me that my car was not safe to drive, I called the Auto service and spoke to John and told them that they had never even worked on the front drum brakes and that he was just lieing to my face n once I told him that i was going to make a report on the BAR Against the shop He began cussing me out with Abusive language.This is the worst customer service Experince ive ever had, and surely I will be making a Report to the BAR.
Name: M***** R********
Date: 2018-06-03 17:39:32
Rating: 5
Comment: Im so glad I found this place, excelent service! Steve is a really honest guy and doesnt nickle and dime you. Ive never seen such a clean shop in my life with such A class service. I actually took my car to another shop for the same exact issue and not only it took 2 weeks to get my car back, but they charged me double and never fix the problem. Steve figured out the issue, fixed it the same day and charged me half. I will for ever be greatful. And the cherry on top is that they will give you a ride back home after you drop your car and pick you up. Really nice people.
Name: J**** M*******
Date: 2018-05-10 21:58:44
Rating: 5
Comment: TAS is the best mechanics shop in SoCal. Tremendous service quality at the right price. The mechanics do a great job of explaining what services your vehicle needs. I drive 20 miles from Lakewood just to get my oil changed here. I tell all my friends, If you want it done right, get it done at The Auto Service !
Name: S**** M******
Date: 2018-04-18 01:07:16
Rating: 5
Comment: Had a great experience with this place! Very transparent and gave clear descriptions of my options and their recommendations for fixing my car’s issue.My Audi A4 needed new spark plugs and coils, and they got me in and out in the same day. Thanks TAS!
Name: A***** D
Date: 2017-08-11 16:09:58
Rating: 5
Comment: I know they dont NEED another raving review... but I am giving one!Because I am so happy and relieved that I finally have a auto service center that doesnt make me feel like an idiot or that Im gonna die if i dont buy every service! LOL.This place is AWESOME! My dad referred me ( of course like a good dad would! )They are HONEST, EASY to work with and speak to, COURTEOUS, FRIENDLY, the shop is clean and beautiful, the service is OUTSTANDING, the follow up is fast... these guys are the BEST!
Name: M****** R*******
Date: 2017-07-27 20:12:06
Rating: 5
Comment: Looks like I found a new mechanic! My regular mechanic was unable to fit me in for a vehicle inspection, so I began looking around for local AAA approved shops. Given the overwhelmingly high online reviews, I called The Auto Service, and I was delighted to discover that the good reviews are well deserved. When I called, John (the manager) spoke with me on the phone and said he would be happy to fit me in that day. Once there, I was treated kindly and professionally by every staff member I encountered. They went out of their way to be helpful. Its also worth noting that the customer waiting lounge is far and away the nicest I have seen anywhere. As it happens, I didnt get to spend much time in there, though, since they set to work on my car as soon as I arrived and had me out of there in no time. This will certainly be my go-to place in the future.
Name: A***** K***
Date: 2017-01-29 06:14:41
Rating: 5
Comment: They do great work, I have been gone to them with 6 cars over 15 years and they have done high quality, consistent, reasonably priced work for my family the whole time. John and Steve know most of their customers stories and names, they and all the staff are very personable.SAAS is run by honest people, and I cant speak well enough of them.
Name: A*** D*********
Date: 2015-12-29 17:35:31
Rating: 5
Comment: John and his team truly put the customer first at SAAS. He will not only diagnose and promptly repair your car, he will also educate you along the way so you understand exactly what is being done.My dashboard lit up with service lights a week ago, I called John and he told me to bring it in right away as that typically isnt good. When I arrived he dropped what he was doing, brought the computer out to the car and, while i was sitting in the car with him, explained the error code and what it could mean. After asking me some questions, Johns opinion, based upon his experience, was to reset the light, tighten the gas cap (which was loose), air up the tires, and evalute the car from there.A week later the lights are still off and the car is running perfectly.I am not sure most shops would offer this type of service and give you the genuine impression they care more about you then they do about their cash register. John and his team have a long term approach to their shop and know happy customers equal a healthy business.Take your car to SAAS!
Name: E*** B****
Date: 2015-12-18 01:04:29
Rating: 5
Comment: Simply put, if you want great and honest service with great customer care come here. Too often in this industry consumers feel apprehensive about service, whether it be an independent shop or the dealer. You will not get quoted for work that does not need to be done, they will give you great prices and workmanship, and most important peace of mind. Its pretty simple, bring your car here, ask for John, he was great!
Name: K**** R*****
Date: 2015-11-24 00:52:13
Rating: 5
Comment: Great service and incredibly friendly staff. John took the time to explain every step and cost and I really appreciate the passion he has for his job and his customers. Highly recommend these guys: they are honest, professional, and really knowledgeable.
Name: J*** F*******
Date: 2015-06-08 22:48:25
Rating: 5
Comment: GREAT mechanics. Very reasonable prices, terrific service. They took such good care of our last Volvo that we got over 350,000 miles on it. Everyone that works there seems competent, friendly, and helpful.
Name: L** M****
Date: 2013-05-11 08:21:03
Rating: 5
Comment: Consistently great service and advice. Ive been a customer since 1978 and rely on Steve, John & Tim to keep not only my cars in great shape, but to keep me up to date on things I need to know. These are great people and no one better than these guys for service and attention to you as a person and customer. Keeping my car serviced on schedule and following the recommendations from the guys at Swedish has allowed me to drive trouble-free for a long time and keep the cost per mile low.I cant say enough about these folks - if there was an excellent-PLUS rating, thats what I would pick.
Name: M***** L****
Date: 2024-06-29 16:15:02
Rating: 5
Comment: Fast service and reliable mechanics, they guarantee their work, I took my car here after a couple of mechanics had already worked on it and the problem kept happening, these guys nailed it at one time, John is super knowledgeable and really nice he will tell you what you need and also what you dont need so no needs of extra money to be spent. Ive been here twice and both times drove away happily. Theyll also check with days later to make sure the problem is fixed. Definitely recommended and will come back to TAS.