The Eastern in Detroit
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Detroit, Wayne County, Michigan, US
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Site: http://www.theeasterndetroit.com/
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
The Eastern in other cities:
We had both our ceremony and reception at The Eastern. The space was wonderful, fit the industrial vibe we were going for. Unfortunately we ran into some issues that put a damper on the evening. We were told when signing the contract that there would be security roving the area. However, we had 3 of our guests cars broken into (one was the DJ with much of his equipment stolen) and another car was in fact stolen off of the lot. We heard reports that the security guard was sleeping in his car and then were also told by the owner after my husband called the police (during the reception), that the parking lot was not their space to monitor. We received our security fee back however, the disappointing and very upsetting situation that happened during our wedding is unfortunately something that cannot be refunded. For the amount you pay for the venue and drinks (you have to use their staff and alcohol), we expected more in both customer service and security provided. When talking with the owner, I expressed that I felt obligated to leave an honest review about the space as I did not want anyone to go through what we did at The Eastern during their special day. He assured me that they will be installing better lighting in the parking lot and speaking with the contracted security team about what they can do to avoid this in the future. I do hope that this happens for the sake of future customers and their guests. Three stars are given because the bartending staff was fantastic and the venue is beautiful. But besides that, the amount you pay for everything could be better spent in a more well patrolled, safer location.
The staff was great. The booking manager (Emily) made the process very smooth regarding hall rental, staffing, and services . During my event, we had a great bar tending staff that took care of our guests. They were very pleasant and accommodating. I will definitely consider booking the Eastern for my next big event.
The venue is very nice and clean for a private party. And the staff seemed very nice and friendly, as there was an open bar. There is no parking attendant, so park at your own risk. And on a rainy day, I suggest you park on the street or in the lot across the street on Russell.
We hosted an event here in December 2019 and it was a great experience! During the run up process, Emily and Scott were very informative and helpful. Being a non profit organization, we were on a limited budget and they were patient with us and assisted us in finding the right package to fit our exact needs. It was very simple to set up a tour of the venue and the line of communication always stayed open with the staff. On the day of the event The Eastern staff was present and very helpful in getting us set up, during the event they were still present and hands on, and answered all of our questions. I was blown away with the overall experience and especially the scenery. The venue played a huge part in the success of the event and the amount of guests who are still talking about how beautiful The Eastern is testament to that. We will definitely be a repeat customer and look forward to hosting more events here.
This is a hidden gem downtown! I have attended events here and I am always impressed by the venue, the staff and overall experience.I am even considering throwing my wedding because its great location in Eastern Market. I highly recommend checking out this venue for any event you want to throw.Ask for Scott, he will take good care of your needs.
The venue is really cool! My daughter & Son in law just got married there followed by the reception! The spaced worked out great! We had 29 6ft round tables with up to 235 guess, of course we brought in everything! The alcohol is wayyyyyyyyy over priced plus they charge 25% service charge which does not go to the bar staff! What a rip off! however the bar staff was really great especially Kim, who went above and beyond to give excellent service. Emily who was our contact through the venue was very disappointing and seemed to not really be connected in how important this night was for our family. Very sad really! The morning of the wedding we were there to set up 9am sharp but the venue was not ready, the one cleaning person needed approximately another hour and some odd minutes to complete his cleaning. Myself and others started cleaning the outside! really! Put us behind! Just know what you are getting into!
Couldnt be happier that we chose The Eastern as our reception venue in June of 2019. Emily was a pleasure to work with and answered all of our questions promptly. She gave us suggestions when we werent sure of things and was very accommodating to our needs. The staff that was present the night of our wedding was fantastic! They were super friendly and great to work with.We thought parking would be an issue but our guests did not have any trouble.An overall great experience and I would recommend this venue to future couples!
Went to tour this venue, appt was at 4pm. I did get there a little early at about 3:47. Door was locked, nobody there so I gave it some time. After a few minutes I called Scott (the owner) and he did not answer. But he responded with a text message right after saying “Thanks for calling. Can I help you with a text instead?” So I replied yes I’m here for a tour of the venue. No response for 10mins.. So it’s now a couple minutes after 4pm. I then texted a question mark to try and get a response. And he then responded with “I’ll be there in 10”. 10 minutes pass by… no sign of him no call or text. It was then 4:20 and I said screw it and we left. If I can’t depend on someone to be on time for a tour of their own venue or responded properly/professionally how would I be able to trust this person/venue for a big event?! He then texted “I’m here” at 4:24pm. I did not go back or respond. Myself and who I was with waited over a half hour for this guy. I never receive an apology from him for not showing on time or anything. We also drove 30mins to visit this place so it was a complete waste of our time and gas. I also live 2hrs away but made accommodations to make this appt to tour the venue work while I was in town... So unprofessional and rude! Would not recommend.
The Eastern team is absolutely wonderful! We booked this beautiful venue on very short notice. Emily + Scotts team were so helpful every step of the way. Whether you need this venue to provide extra service and materials, or arrange to bring your own in, this team is great at helping you bring a beautiful vision to life!
Had our wedding at The Eastern. It was spectacular. All of our family and friends loved the place.Emily was great to work with - made everything very easy. She referred us to the people we ended up using for decorations and catering.The Eastern will always hold a special place in our hearts .
Beautiful old venue with great food in a cool rustic location. If you love Detroit, this place will check many of the boxes. But, for all of the attention that was paid to make the interior amazing, I wish they wouldve put some money into safety with parking lot lights, fencing and attendants. Went to a really great wedding there last weekend, only to return to my car to find that a window had been smashed and a few items missing. 3-4 other cars had the same thing happen. Adding a few floodlights at the very least would go a long way.
If you are considering having your wedding here, I would recommend you stay away. The “event manager” Emily has to be the WORST in the business. Her communication is abysmal, taking numerous days, sometimes weeks to respond to simple questions. Or she just ignores them. I asked for a change to our contract and I STILL have not heard back from Emily. I cannot stress enough how awful she is at her job.Their liquor packages are insanely expensive. Almost laughable. I was told one “off season” discount was available, then having forgot what she told me, Emily tried to offer me a $500 less discount.Needless to say, we did not book here. I am only explaining my experience literally TRYING TO THROW MY MONEY AT THEM! I can’t imagine how the communication would be had I actually signed a contract.
I am only giving a 1 star because it is the lowest that I can give. PLEASE READ THE FINE PRINT BEFORE SIGNING!!!!! My daughter signed the contract to have a simple baby shower at this venue and was so excited that she overlooked drink package (WATER & POP) included in the contract that is mandatory. The lowest beverage package ended up costing almost as much as the venue itself. In my opinion, you could definitely find/have a different venue that offers much more for the price!In addition to that, communication from Emily has been poor throughout this whole process on other issues and this has stressed my daughter thoroughly. Spoke to the owner he was unsympathetic. I do understand. He is running a business. Why would he care.So, all we can do at this point is try to make the most of the event.Not that they care but I will warn my 5000 social media friends and the future parents will warn their 10k and 24k social media friends accordingly.This is definitely a teachable moment! Read thoroughly before signing!Read, Read, Read!Do not use!!!!!!!!!!!!!
This venue is not worth it! My family has had two events here in the last year and both times we were disappointed. The first event was a wedding reception and I cant tell you how many times the owners changed, restricted, or messed up details that had already been discussed and decided on. On the second occasion that we used them, we had planned to use a private location but ended up needing a larger space on short notice and decided to give them a second chance. There were still a lot of issues, mostly with the management again. Its super expensive to rent this location and not worth the hassle in my opinion.
I was very excited to book this venue (because of the look) for my baby shower. Initially, I did feel as though Emily from The Eastern was one of the least excited booking managers Ive met with... versus all of the other venues I had visited--she really wasnt enthused at all but I ignored that.After booking The Eastern, I found it EXTREMELY hard to get into contact with the booking manager Emily Kolon. I would email, call, and text and receive a response as soon as days later. It was extremely tacky to me especially after all of the money I was paying to book this venue. I didnt understand why I couldnt ever speak to someone the same day or had to wait to get an answer while planning my event. Its hard planning something when someone is unresponsive/doesnt get back with you for up to 3 days.Besides the unresponsiveness, I found myself entered into a contract where I, admittedly, did not read the fine print (literally one line) saying a beverage package was required. Upon, speaking with Emily and viewing the venue, I was not made aware that the beverage package was required. Which was SO expensive. After speaking with the owner, Scott Rutterbush, he told me he would be able to workout a package with me where I could bring my own drinks that were sealed. However, once the shower was close--that was immediately denied.No accommodations were made. As far as food, they dont have anywhere to store it AT ALL -- though they do have a bar but would not allow me to keep my food stored there. They dont make accommodations for anything at all. A money guzzler. Most venues I spoke with offered a discounted price for the fact that I was having a baby shower versus a wedding, but that did not seem to affect them at all. Dont come here, truly a waste of money before your event has even started.
The venue is beautiful, and my wife and I were originally very excited too get married here, especially given how flexible they initially seemed with accommodating our requests. As the pandemic got underway and our wedding date approached, we were heartbroken with how The Eastern handled the situation. Im an accountant, and my wife works in marketing (including for several other wedding venues), so were both aware of many of the challenges that businesses are facing right now, so we know that some compromises have to be made so they can stay afloat. However, as our wedding approached, which is a hectic time even under normal circumstances, we were frustrated by a lack of understanding and sympathy expressed and were shocked by The Easterns refusal to work with us to create a solution that we would feel safe and happy with. The other vendors we had been working with for our wedding, and the venues my wife works with for her job, were all much more accommodating and understanding about the situation. A mere two weeks before our wedding The Eastern continued to reassure us that we would be able to legally hold our wedding, but were unable to provide us with a safety plan even though at this point we were three months into the pandemic. We also felt that they were dismissive on account of our wedding having a relatively smaller number of guests. My wife and several of our guests are considered high risk due to chronic health conditions and The Eastern never acknowledged the position that put us in. Ultimately, we cancelled our wedding to ensure everyones safety. This was not the choice we wanted to make, but The Easterns lack of flexibility made us feel we were backed into a corner with no other choice.
Update as of November 20th: As were still trying to get our money back, we have pushed the date back to June 20th, 2021. With how things have went, I dont trust that The Eastern will let people know that June 20th, 2021 is actually an available date to be had. They had agreed that if someone else picked up our date (11-20-2020) we would be reimbursed and thats what were trying to accomplish with this new date. So if anyone is looking for a Sunday in the summer to host at The Eastern please know that June 20th is available! If you are told it is booked, it is not, and my husband and I want to give the date to someone else.When Covid became a thing in March/April me and my husband decided to cancel everything in April. Giving vendors and companies 6 months notice of no longer needing their services. Freeing up a date for their future calendar. The Eastern was the only company who did not reimburse us having absolutely no heart to the situation. They are holding on to our $2,000 for a date that was set in November. They have done not one thing for us except save the date that we gave up 6 months prior with the reason of a pandemic sweeping the country. We even offered to pay for Emilys time of showing us the venue and for the wages of paperwork going back and forth. Still got a no from the owner. Its been awesome.
The venue is beautiful, but the stress working with management is not worth it for the look, there are other better options. Below is an excerpt (shortened to meet character limits) from my email response sent directly to the owner after he reached out to me for feedback on our experience (spoiler: they didnt respond to the email)... Hi Scott, Thank you for reaching out to me. Ive been trying to figure out how to best communicate the complications that we faced while we worked with The Eastern, specifically with Emily. We found the experience disorganized, and needlessly stressful. The parking was a large issue- and let me be clear, Im aware that the circumstances surrounding the lot being no longer available for use were out of The Easterns control. However it felt like the response on The Easterns part since the lot became unusable was sub-par. In the beginning we were offered the lot across the street starting at 6pm- which wouldnt work for our full day rental as we started earlier in the day than that (wedding starting at 5pm). After repeated communications with Emily about this (some that she left unanswered from our planner, and also myself) we had a face to face conversation where she finally offered up a solution - but it wasnt guaranteed. We did finally get your confirmation email saying that the shuttle and security and the lot would be provided from 4pm- midnight running for our guest during that time period. However, the day of the event, there was no shuttle service running as outlined in YOUR EMAIL (attached) for our guests. I watched as all of our guest walked to The Eastern from the parking lot- many with health issues that they should NOT have been walking that distance. And then at the end of the night, the shuttle never came to pick up our guests and return them to the lot. Instead over 100 people walked back to their cars in the cold, in the rain and in the dark. Many not familiar with the area and concerned for their safety in Detroit. There has been no apology for this, no compensation for the blatant disregard for the promise and commitment made by ownership on the lack of follow through. Outside of this there were other smaller issues- but issues none the less. Less than a month before our rehearsal day that we had signed a contract for I get a call from Emily saying that she wants us to move our rehearsal to either another day or an hour or two earlier for another event. This not only was stressful to get this message, but also we had planned and were told via email (attached & second email) that we could, bring in our items that we needed to drop off the night before our event. If there was to be another event held we werent going to be allowed to do so. Emily then told us we needed to pay additional fees to hold our date for rehearsal if we wanted to bring in our items since The Eastern wouldnt be able to rent out the space that night for another event. The week or two weeks before the event (our planner) sent Emily the floor plan, the final guest count and other pertinent information as requested. The day of, the bar manager told (our planner) that she never received that information from Emily and that Emily claimed to have never received it. Working with Emily was by far the worst part of planning our wedding, the lack of communication, the springing information on us randomly, the disorganization and the disregard for the stress that she was creating was unappreciated and unprofessional. I cannot in good faith give a review of The Eastern in a positive light, and have already suggested to several couples, and several of my very highly sought after vendors to look elsewhere or steer their clients to a different venue. It is of my option that Emily needs to be replaced immediately, and something needs to be done about the fact that the parking shuttle was never around for the time period and duration that was promised. I had to apologize on the day of my wedding to several guests for the lack of commitment on The Easterns part. Thats something a bride should never have had to do.
If you’re a Service Member with a high deployment/mission tempo like myself, STAY AWAY! When my wife and I received information than another undisclosed loacation was in our future, we were shocked to receive the most robotic copy and paste response you could ever expect.In the beginning of our journey with this company we asked if they would honor The Servicemembers Civil Relief act. Emily Kolon stated that she had never heard of it, but would do the research so that she could work with us should this exact moment occur. Rather than provide us with options or honor the Relief Act, she responded with an email so emotionless, you would have thought it was computer generated.So, Service Members like myself—Stay Away. It’s not worth losing your money to someone who reassured you that they’d work with you should you have to leave the country due to unexpected deployment or mission.
Total reviews rating 4.4
130 Reviews for The Eastern 2023:
Review №1
2022-05-31My husband and I just got married and I have to say this venue is beautiful. Take into consideration that planning an event here without a planner might be challenging as it is an open canvas but it really allows for creative freedom and allowed us, personally, to bring our vision to life. We loved how it turned out and even more so our guests loved the venue so much.Now, I dont normally leave reviews, but just wanted to make sure to warn the next bride or groom that communication is an issue with this venues manager. We had a lot of issues with Emily, in particular. Just be careful. The venue is so worth it and dont let this deter you. But stay on top of communication because that is where they fell short for us and made things a lot more difficult; we felt the venues manager should have prioritized making it easier for us but instead did quite the opposite.Overall, 3/5, I feel is a good review. We were happy with the building and the bar staff was incredible (we got lots of compliments on them). If we were to do it all again, I wish I would have stuck up for myself as a bride against the manager and what I shouldnt have had to tolerate. I also would have considered other options.
Review №2
2021-12-14Fantastic venue for events. We had a great GM event held there, the facilities were spotless and clean. Plenty of space for a large gathering of 200+
Review №3
2022-07-04Just had our wedding reception at The Eastern, and after going through the experience I would not recommend this venue to other people. The space is great and works well as a blank canvas that allows you to create the wedding/event just to your specifications which is awesome. The major problem is with the service and staff. The sales coordinator is difficult to get a hold of, and the bar package is difficult to work with. The Eastern serves the liquor and wine and will charge you extra for poured wine which is no big deal, but they then tell us they do not have enough wine glasses for the guests. So were forced to pivot with our caterer to cover their deficiencies despite them being in charge of the bar package. Just know that you will have to be patient working with their rules
Review №4
2022-07-17Great little gem in downtown Detroit. Quick and easy to get to off I-75. Perfect size for many occasions. Went there today for a classy graduation party.
Review №5
2022-06-20Really NICE place to have an event! Very friendly staff as well. Right near Detroits Eastern Market. I would call to inquire. (Industrial, Open, Airy)
Review №6
2022-06-20It was nice. was there for a wedding. they need a few morestallsin the bathroom. when people are drunk and you have to wait for them, it is a forever wait.
Review №7
2022-07-01I was at the Eastern for a wedding. It has a beautiful atmosphere. The bar and food were good.
Review №8
2021-08-17The Eastern is a proud sponsor and partner for my non-profit Youth Community Agency. We hosted our last two charity fundraisers at this location. Thank you Kim and Scott!
Review №9
2019-08-04My brother and new sister in law held their wedding reception here, and it was beautiful. Definitely not your typical event space.
Review №10
2021-08-16We are so happy to have picked The Eastern for our recent wedding. We looked at many venues in the Detroit/Metro Detroit area and this was the one that stuck out to us! The place is so unique and you have the ability to bring in your own vendors to decorate as you please. The location was perfect as well, located in Detroit’s historic Eastern Market with a quick 5 minute drive downtown (which was convenient for guests staying down there). They have parking available on site and a spacious patio which we leveraged for our cocktail hour. The inside is massive which we were able to use for both our ceremony and reception!Emily and the team at the Eastern were super helpful and responsive with all the questions we had leading up to our event.We received a lot of compliments from the guests and would definitely recommend this venue for any future weddings/events!