The Eastlake Self Storage

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Name: M******* G*******
Date: 2024-05-24 19:25:11
Rating: 5
Comment: BEST storage facility in the area! They assisted me with excellent customer service when I was in need of a location to store my items. The process was very seamless. Extremely safe, clean and affordable. Eastlake Self Storage is my #1 pick. I would highly recommend them to anyone looking for a storage unit.

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Name: P*** M***** T*******
Date: 2024-05-23 16:33:51
Rating: 5
Comment: Let’s talk about customer service, Over The Top! Mauricio and Melissa cares about their storage tenants.

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Name: D*** K*****
Date: 2024-05-09 22:05:45
Rating: 5
Comment: The crew that works here is amazing!! They made my rental process seamless and we even got some laughs in during the process - easy from start to finish and I ended up with a discount - they’re just great!

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Name: K**** Z****
Date: 2024-05-04 16:27:33
Rating: 5
Comment: Excellent customer service!

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Name: M*** W****
Date: 2024-05-03 01:50:16
Rating: 5
Comment: Very nice,excellent customer service

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Name: Y**** M*****
Date: 2024-05-02 16:16:31
Rating: 5
Comment: Had pleasure meeting Carlos and appreciate all the information that was handed for my storage thank you

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Name: L*** P****
Date: 2024-04-02 22:11:15
Rating: 5
Comment: I had a great experience, they have very good customer service a lot of good deals, and they take the time explaining the contract and showing you all storages until you find the right one

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Name: L*** B******
Date: 2024-03-01 21:40:01
Rating: 5
Comment: This was such a great experience. The staff was very friendly and helpful. Pricing was great as well!

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Name: F***** L******
Date: 2024-02-26 20:14:08
Rating: 5
Comment: BEST FACILITIES IN SAN DIEGO!! Extremely clean, great friendly staff, amazing prices. They go above and beyond to get you the right unit at a great price. HIGHLY RECOMMEND!!

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Name: S***** G*******
Date: 2024-01-30 20:57:41
Rating: 1
Comment: I was slapped with unwarranted extra charges several months after my rental.When I asked them to furnish me with documentation to substantiate the charges, they refused to do so.

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Name: N*** V***
Date: 2024-01-30 20:15:56
Rating: 5
Comment: Excellent customer service and friendliness.

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Name: R**** P******
Date: 2023-12-18 22:51:36
Rating: 5
Comment: Always kind and courteous... thank you

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Name: P**** A** W***
Date: 2023-11-15 01:55:12
Rating: 5
Comment: Eastlake Storage is cleaned and well maintained. The staff has always been very friendly and helpful.

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Name: D**** A****
Date: 2023-07-04 00:22:32
Rating: 5
Comment: Good service

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Name: N****** S********
Date: 2023-06-08 21:43:30
Rating: 1
Comment: Unfriendly staff.

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Name: C**** R***
Date: 2023-05-16 19:07:08
Rating: 5
Comment: Everything was exceptionally well and had such a great experience. I wouldn’t hesitate in recommending you to my friends as my friend recommended me to you guys. Thank you for everything. You have such a great team and ultimately great customer service.

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Name: J********* B******
Date: 2023-04-25 18:49:43
Rating: 5
Comment: Great place. Super professional. Very helpful. Highly recommend.

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Name: k******* b****
Date: 2023-03-28 20:54:06
Rating: 5
Comment: Only suggestion. Allow 24hr access to all units not just outside ones

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Name: L**** B******
Date: 2023-01-09 23:32:16
Rating: 5
Comment: Wonderfully friendly and efficient!

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Name: D*** Y****
Date: 2023-01-07 16:29:04
Rating: 5
Comment: Super helpful and friendly staff. Very clear with costs and rules. Easy location.

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Name: L****
Date: 2022-12-16 00:00:06
Rating: 5
Comment: Great service

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Name: R****** M*****
Date: 2022-11-21 00:55:26
Rating: 5
Comment: Very helpful and polite staff. Great rates and deals when renting here.

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Name: M****** R******* (*****
Date: 2022-10-14 23:00:10
Rating: 5
Comment: They are awesom, love the service I have rented here in the past and great customer service!

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Name: V******* C*****
Date: 2022-09-02 22:39:45
Rating: 5
Comment: Very polite, great customer service!!

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Name: M******* O******
Date: 2022-09-01 07:17:16
Rating: 5
Comment: All the employees were great, friendly and always offered a bottle of water when ever needed. Its small things like that, very much appreciated especially during the summer months! Thank you! Also very clean inside and out! Great location for Eastlake area. Yes highly recommended!

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Name: L** A** W********
Date: 2022-06-27 13:29:50
Rating: 5
Comment: Excellent customer services! 24 hour On-site management. Easy online reservations and application. Extraordinary value with amenities. Cleanliness, ease of use and Safety/security at an unexpected levels!!!

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Name: N****
Date: 2021-12-30 19:52:15
Rating: 5
Comment: They came in handy during a very stressful move. They provided a level of security and customer service that went above and beyond. I am very happy with their service and I recommend it whole heartedly to fit any potential storage needs

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Name: M****** N********
Date: 2021-12-01 05:03:58
Rating: 4
Comment: Unit needs an interior light

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Name: M****** O***
Date: 2021-10-18 12:37:09
Rating: 5
Comment: None

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Name: T***** H*****
Date: 2021-08-24 21:11:41
Rating: 1
Comment: We arrived at our scheduled time and the person working the desk informed us that our truck wasnt available and pick-up had been moved to another location. We were not informed of this ahead of time, and the person helping us couldnt even tell us where the new pick-up location was and didnt try to help at all, just sort of shrugged his shoulders. Im not a person who leaves negative reviews for no good reason. This was unprofessional.

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Name: C****** B***
Date: 2021-07-19 18:02:03
Rating: 5
Comment: Look no further, home sweet 2nd home (for your precious possessions).

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Name: A*** R
Date: 2021-04-30 01:48:23
Rating: 5
Comment: The 2 gentleman up front were very helpful and provided excellent customer service. As a service member, I recommend using this place 👌

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Name: B****** R*********
Date: 2021-01-12 19:57:45
Rating: 5
Comment: I dont have any recommendations other than mentioning the staff is very professional, courteous and very customer friendly. I will recommend this place to anyone looking for storage!

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Name: M**** B***
Date: 2020-12-28 14:46:16
Rating: 5
Comment: Clean and friendly

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Name: f****** c********
Date: 2020-11-17 20:38:49
Rating: 5
Comment: After shopping all of the storage facilities within a 2 mile radius, I chose the Eastlake Self Storage for a couple of reasons: they had an answer for every question that I asked, and some that I hadnt even thought of. The facility itself is very well kept, and every single person on staff was professional and friendly. The combination of the intro special, competitive low rate and great service made it a no-brainer! Thank you Eastlake Self Storage

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Name: G B
Date: 2020-11-16 15:05:01
Rating: 5
Comment: Had to find a place in a pinch. Carlos was super helpful and walked me through the entire process. He made it easy for me and I felt very comfortable storing my things there. Very clean place, friendly staff, great pricing...what more could you ask for? Thanks Carlos!

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Name: B*** A****
Date: 2020-10-17 23:45:48
Rating: 5
Comment: I have had a storage unit here for more than 10 years. I have a ton of stuff that I havent seen in years. Furniture, clothes, 8 boxes of my skinny clothes, gym equipment, an Egyptian mummy, and other valuables. Actually, I really dont remember. But I digress. I have had numerous interactions with the staff and management of this place. They are absolutely top notch. They are always nice and respectful to my needs. The units are clean bug free and have lights with a timer. I have had storage units at other locations even the one two blocks away. None can hold a candle to this place. I feel confident my stuff is safe and secure. The staff is incredible from Carlos in the office to Debbie the manager who in my opinion is the greatest asset to this business.

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Name: R** D******
Date: 2020-01-06 15:22:29
Rating: 5
Comment: Water stations would be nice!

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Name: J*** J*******
Date: 2019-12-31 20:16:16
Rating: 5
Comment: Changed to a smaller unit and they made every effort to locate one close to my other unit for convenience.

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Name: O************ 7*
Date: 2019-12-31 16:21:14
Rating: 1
Comment: The facility is closed during the times you need it most. Self storage that limits its access to your things was a big mistake to go with. You want 24 hr access here? Pay extra. Beware of this place. Choose another facility that lets you access your things on your terms.

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Name: J**** R*****
Date: 2019-12-02 19:38:08
Rating: 5
Comment: Extremely friendly staff. Very accommodating. Would highly recommend to family and friends

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Name: K*** Z*****
Date: 2019-11-16 00:47:30
Rating: 5
Comment: You all were EXCELLENT. I wrote a positive review on your Facebook page and am grateful for how easy, fast, and wonderful the access, customer service, and the whole experience in general was. We will definitely have you in mind for any future storage needs.

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Name: C********** R****
Date: 2019-09-21 16:56:08
Rating: 5
Comment: Great experience as soon as I pulled in to the parking lot, I was greeted by Jessica and was helped right away. She was very helpful and very knowledgeable about their services. I highly recommend The East lake Self Storage.

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Name: j***** p***
Date: 2019-09-01 19:52:30
Rating: 5
Comment: Best storage place in Chula Vista. Jessica was a huge help to me an my family and made sure we had everything we needed. The staff was amazing😀😄

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Name: B****** U****
Date: 2019-08-22 11:17:34
Rating: 5
Comment: Better prices

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Name: M****** L***
Date: 2019-07-10 23:01:39
Rating: 5
Comment: I rented a space for about 6 months and had absolutely no complaints. The staff is very friendly and helpful, the facilities are very clean and easy access. I would definitely recommend to anyone looking for a reliable and safe place to store their belongings!

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Name: M******* V*******
Date: 2019-06-24 18:12:45
Rating: 5
Comment: You guys are great! Thank you for the service. I just dont need storage anymore...:)

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Name: L****** A***
Date: 2019-06-18 02:38:22
Rating: 5
Comment: Arlinda delivered exceptional customer service and Debbie was very accommodating!! Clean and well maintained storage units!

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Name: R*** A****
Date: 2019-06-06 04:17:22
Rating: 5
Comment: Nothing

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Name: A** C*****
Date: 2019-02-12 00:47:38
Rating: 5
Comment: Staff was very welcoming and friendly. Place is clean and well maintained. This place works great for me in many ways. I never had a problem with door codes. They have great special and make it much easier for people who need to use it, and they remove the stress.I cannot express my gratitude enough. Such an amazing experience and would definitely recommend!!

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Name: P***** V*******
Date: 2019-01-25 02:51:26
Rating: 5
Comment: I put my stuff there and it was still there when I came back

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Name: K**** s***
Date: 2018-10-09 18:55:15
Rating: 5
Comment: I had a great experience with all the personnel., they were courteous and professional.

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Name: J****** D***
Date: 2018-06-13 19:32:28
Rating: 5
Comment: Clean place with quick service and nice hospitality from the staff. Thank you for helping me with short time notice!

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Name: M*** Q****
Date: 2018-03-18 17:45:22
Rating: 5
Comment: Best customer service, especially Debbie. She knows her stuff. Clean and well lit property.

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Name: D****** L**********************
Date: 2018-03-05 21:32:11
Rating: 4
Comment: Nice place, but pricey!

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Name: D***** B******
Date: 2018-02-11 05:53:30
Rating: 5
Comment: Great

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Name: M S*** E*****
Date: 2018-01-25 01:11:18
Rating: 2
Comment: Poor customer service

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Name: M****** M******
Date: 2017-12-07 02:38:38
Rating: 1
Comment: Poor gate hours and extremely ironically so. I was attracted her because they supposedly offer 24/7 access, but then I got here with my stuff and I was told, well thats only for businesses. I was like, thats too bad, but at least I have a business I can put it under, right? Wrong again, they didnt have any vacant units, and rarely ever do. Being tight on time for the day and needing to return my rental truck I stored here anyway, just to realize the m-f GATE HOURS are from 8-5:50...meaning you have to be done with your stuff and out of there by 5:50 or guess What? They try and charge you a $150 CASH FEE for late exit. Can they even force you to pay cash for such a fee when they can accept card??? Not to mention there are a dozen other fees that you can have for would be ridiculous instances...and theyre not simply $5 or $10 fees either. Clean facility, but you never have access to your stuff.

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Name: L******* M*******
Date: 2017-09-17 22:36:41
Rating: 1
Comment: Incompetent staff following you around to make sure you get out before 5:50, theyll harass you to leave and claim you dont have time to unload your vehicle regardless how much time you have left before 5:50 but if its anything after 5pm expect that

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Name: R M
Date: 2017-07-17 22:49:59
Rating: 1
Comment: The management is very unfriendly and the rules are very strict. Theres fees for every mistake you make. Not checking in or checking out, not returning the cart back to its original place just to name a few. . Also the trash is always locked if you want to throw anything away you have to call them and wait for them to come open the gate for you . They will also inspect what your throwing away. My job requires me to have a storage unit and the previous ones Iv had compare nothing to the strict rules they have here..