The Ford Store San Leandro

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Name: P***** C*****
Date: 2024-06-20 05:36:07
Rating: 5
Comment: Big selections of cars. Fair prices with salesmen who are straight forward and not pushy. It was little stress and no back and forth continuous bargaining to wear me down. Ilya was a great salesman. He educated on the car and left us to decide what we wanted to do. In and out within 90 minutes with a beautiful car for our son.

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Name: j*** u******
Date: 2024-06-18 23:15:38
Rating: 5
Comment: Every single time I visit the san leandro ford store, the employees are very professional and awesome when it comes to customer service.

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Name: D******* S*******
Date: 2024-06-17 20:11:11
Rating: 5
Comment: The customer representative gave thorough instructions on what was being done and completed the task within a reasonable amount of time. Thank you all for the great customer service.

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Name: C**** F*********
Date: 2024-06-15 13:02:21
Rating: 5
Comment: Very easy transaction and very friendly people.

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Name: P****** D* L***
Date: 2024-06-10 00:40:09
Rating: 5
Comment: They are very helpful and they do the service good to

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Name: K***** T*******
Date: 2024-06-08 20:02:47
Rating: 1
Comment: There customer service skills is very lacking. Never followed up with me on the part they ordered for my car. I had to keep on calling to see it part was in yet, when I first was told it would take a couple of days. A month or so later I called back to see if the part was in and was told they had it. If I hadnt called back AGAIN, Ill still be waiting to hear back from them. I WILL NEVER BRING MY CAR BACK TO THEM.

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Name: G***** A* L**
Date: 2024-06-05 18:15:57
Rating: 5
Comment: The Technician was most prompt, professional and a pleasure to work with.He is indeed an asset to your company

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Name: J**** b***
Date: 2024-06-05 16:03:28
Rating: 5
Comment: They did what they advertised. All employees worked together to get me what I wanted when my initial salesman was unavailable. They made me feel comfortable and the process was smooth and easy.

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Name: S**** A*******
Date: 2024-06-05 02:03:47
Rating: 5
Comment: Sales team and manager were fantastic! glad we ended up there. and the family is too!

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Name: c**********
Date: 2024-06-05 00:47:57
Rating: 1
Comment: Your service department is run extremely poorly. Somehow you passed the right rear tire as inflated to spec during your visual check when in actuality it was inflated to 30psi. Far below the recommended psi of 35. Your technician failed to find a puncture, because he wasnt looking it because he passed the vehicle. The service tech at BigO found the leak and they replaced the tire

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Name: R***** V*******
Date: 2024-05-29 23:28:16
Rating: 5
Comment: I am so happy with my new Ford Mach-E...Viva made my entire experience extremely pleasant and easy. Ive already recommended her to my friends and if you are reading this I highly recommend going to Viva if youre in the market for a new car.

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Name: A****** S*******
Date: 2024-05-28 21:38:54
Rating: 5
Comment: Ford Store San Leandro is one dealer I can highly recommend. My 2024 Maverick had a recall. I called the dealership and arranged the Mobile Service that they offered. Making an appointment with Felecia was not a problem. My Service Tech Jose arrived on schedule. He was very professional and explained in detail the work that was being done. I look forward to doing more business with San Leandro Ford.Also Kudos to Sam Noble the salesman who handled the sales of my 2024 Ford Maverick. Sam is a great asset to this dealership!!

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Name: A**** D******
Date: 2024-05-27 22:10:45
Rating: 5
Comment: ALDAHIR MARTINEZ could not have been more helpful to me as a senior citizen i thank him very much.

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Name: T* S******
Date: 2024-05-21 00:05:22
Rating: 1
Comment: I recently brought my 2020 F-350 Superduty to San Leandro Ford for a service engine light and two recalls. Unfortunately, my experience was extremely disappointing and frustrating. I feel compelled to share the details to help improve future customer experiences.First and foremost, the service technician assigned to my vehicle appeared to lack knowledge about the necessary repairs. Despite making an appointment, I was initially informed that the repairs would take 1 to 2 days. However, my truck ended up being in the shop for a total of 14 days. During this time, there was no offer of transportation assistance when dropping off or picking up my vehicle, even though all the repairs were covered under warranty.The most frustrating part was the repeated promises that my truck would be ready the next day, which continued for an entire week. Each time I called to check on the status, I received the same vague responses and runaround from the service tech. Additionally, despite my requests for a rental vehicle, none was provided. The lack of communication and accountability from the service department was unacceptable.This experience has left me extremely dissatisfied with San Leandro Ford.

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Name: E**** & I** O******
Date: 2024-05-17 18:29:14
Rating: 5
Comment: After checking in my car. They provided me with Free shuttle to my home. When the car is ready for pick up. Ford Store San Leandro got me a free Uber and pick me up from my home. What an awesome service. I will surely use them again even though I live 12 miles from the Store.

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Name: A***** H*****
Date: 2024-05-12 22:28:18
Rating: 1
Comment: Service was extremely slow - did not call or communicate the extra time needed for the car

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Name: T****** Y****
Date: 2024-05-04 20:54:12
Rating: 5
Comment: Great experimence buying a pre-owned vehicle here. Ulises, Aldo, and managers made the experience quite smooth and painless.

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Name: A****** & C**** R*****
Date: 2024-05-03 06:19:26
Rating: 1
Comment: I highly DO NOT recommend shopping for any car at San Leandro Ford dealership. Don’t waste your time! My dad visited the San Leandro branch to look at a particular truck on the lot. Once there, he was able to look at the truck and schedule a test drive. Everything went well. They went inside to do paperwork, they exchanged information ran his credit score. It turned out he did not have a crucial document needed to proceed… The Salesman’s said bring back the papers tomorrow and we’ll get you going with the truck tomorrow. We will reserve it for you. Dont worry!The following day. My dad went back to complete paperwork with the proper documents and was told the vehicle was already SOLD. The prior sales man was not present and nor did anyone know what was going on. All in all my dad was filled with false hopes. Nothing but wasted time, very unprofessional with zero communication between the office staff. General manager did not call once to follow up or apologize!

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Name: B*** R*****
Date: 2024-04-28 23:03:47
Rating: 5
Comment: Great experience. They know what they’re doing with my Ford Ranger. Runs like new.

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Name: A*** R**********
Date: 2024-04-15 17:27:18
Rating: 5
Comment: Thank you for making the process so simple. Shout out to Antonio to spend extra time answering all our questions and staying on late to wrap up all the logistics. Highly reccomend this dealership.

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Name: S****** V*****
Date: 2024-04-07 23:44:21
Rating: 5
Comment: Everything was easy. No dealer mark up if an order is placed

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Name: S******** S******
Date: 2024-04-07 18:30:45
Rating: 1
Comment: We found our car online through Bank of America’s search engine of dealerships that would take our pre-approved loan. Everything seemed ok at first. They asked my husband for all of his information again “for the DMV etc.” My husband arrived to sign paperwork and pick up the car. The person who provided the paperwork said that they add a device to locate your car if stolen and that they put it on every car for free and if you want to continue you can pay for additional years of coverage once the first 3 years expires. My husband said “as long as it’s no cost to us, because we don’t need that”. The salesperson reiterated that it was free. Fast forward to the following week. It turns out they re-ran our credit approval and acted as a third party between us and BofA and opened a different loan I’m assuming to get some sort of kickback. They also charged us over $700 for the supposed “free” service they put on every car. We were also told how lucky we were to have 2 sets of keys for a used vehicle only to find the second set wasn’t even for our car! We have had the car a month and the brakes have already triggered an indicator light. Now I know why they pushed their extended warranty so hard. An unfortunate and shady experience we could have had in Sacramento.

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Name: N****** E******
Date: 2024-03-22 03:02:54
Rating: 3
Comment: Service department isn’t good. Brought it in for service on a Monday early morning, I told them I needed it before Wednesday morning, my service guy said “No problem” and I went on with my day, no problems at this point.It’s midday on Tuesday, getting a little worried because no one has contacted me, but I give them a chance. It’s now close to closing, no one has contacted me, I’ve called the service department several times and they kept telling me my service technician was busy and would return my call - again, no call. I need my car so I have my mom physically drive me down there and I have to ask for my car back.Update: 3 Stars now, my experience this time was much better. It really depends which service advisor you get. This time it was Billy, I wish all the advisors were like Billy - great communication, and gets stuff done.

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Name: E*** S****
Date: 2024-03-18 16:00:42
Rating: 5
Comment: Easy to do business. Clearly addressed my questions, good proactive communication and overall service.

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Name: J**** L*****
Date: 2024-03-16 21:41:29
Rating: 5
Comment: The San Leandro Ford staff were very helpful and patient with me.Joe Fogarty worked with me for over a week in helping me narrow down my choices, and eventually finding me my perfect vehicle.

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Name: H***
Date: 2024-03-14 23:24:54
Rating: 1
Comment: I am not sure if they really care about their customers because that is not how I was treated.I brought in my car for a scheduled warranty repair on 2/26, they fixed it and I picked on 2/29. (During the time, no one called me to follow up with me and telling me when it would be ready. I had to make calls daily to find out myself.)When I was driving home the freeway on the same day I picked it up, there were more than 4 warnings popped up. I was going to used my car for the weekend, but I couldn’t drive it when so many warnings showed up.I scheduled another service on 3/4 to find out what’s wrong. On 3/5-3/6, I called them more than 10 times and left messages during this period, but yet no one called me back to follow up the status, just like the last time.Until 3/7 after I called both services department and the consultant more than 6 times and left voice messages during the business hours, finally I got the call back from the consultant and I was told my car would be ready on 3/11. (Sounds like my car was sitting there for two days for nothing being done)Guess what? Same story again, no one calls me to follow up with me on 3/11.After I tried to call them more than 5-6 times and finally got the call back from the consultant on 3/12. And again, I was told more parts were damaged and they needed more time to fix and it would be done by 3/14.Today is 3/14, the consultant never call me to follow up with me, instead I called his desk and service department more than 5 times, just like the other days. Finally a lady at service department told me the consultant already left for the day and my car was not ready!I don’t know why they are treating their customers like this? And the car is still sitting there without ETA.This is far beyond acceptable customer services.

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Name: G*** M****
Date: 2024-03-12 23:46:51
Rating: 4
Comment: Kudos off the bat. Requested information from the website, asking to contact only via text or email. Thats what they did!My sale was easy no loan paperwork or trade-in to handle. They were courteous and friendly. What I appreciated as well was the assistance they were giving the young man in buying a Mustang. Walking him through the loan paperwork, working with him to purchase a new car and an affordable loan. Maybe it was the new car giddiness but it was nice to see another person leave happy as it reinforced my purchasing decision.

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Name: K**** C**
Date: 2024-03-06 17:42:25
Rating: 5
Comment: Jasmine at San Leandro Ford provides excellent customer service. I have nothing to say but good things about my experience of purchasing a new Ford Mustang.

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Name: J**** T*****
Date: 2024-03-06 17:39:02
Rating: 5
Comment: This has been the best purchase experience I have ever had. The team at San Leandro was very attentive to my needs and help me get the car of my dreams. Thank you team San Leandro!!

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Name: C****** P*******
Date: 2024-02-24 16:56:58
Rating: 5
Comment: Great communication every step of the way. I was able to come in from out of town and drive away with my new truck quickly and without issue. Sales and finance answered all my questions and were honest and fun to chat with.

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Name: G*** P****
Date: 2024-02-17 03:54:23
Rating: 5
Comment: I was pleased with the sales service. Joe Fogarty, my salesman, was helpful and friendly. He handled the transaction efficiently and without any problems.

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Name: S****** P*****
Date: 2024-02-16 17:19:00
Rating: 5
Comment: The ford an excellent services are fast, helpful. i walk in with bad credit, they fixed it in 1/2 hr. Now I have a new car yaaay. Thank Ford..💖💖💖💖

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Name: A******
Date: 2024-02-14 23:28:18
Rating: 1
Comment: I took the car around 3 maybr 4 times for a wobble and side to side movement but they cant figure why plus i asked owen if he can ask the mechanic to go on drive the car with me .the mechanic didnt want to then he try to say its has a wobble and side to side movement because the air was low. Then they try to say its the tires when not to long ago owen gave me a paper saying the tires are good. So how can they go bad so fast . Asked owen to tell another mechanic he went and brought back the same one . This time i kept telling him to drive he finally said yes but only went around the corner. Kept it for 4 days told me the same. they think it needs new tires but how can new tires solve the wobble side to side movement qnd the loose steering wheel. P.s owen told me if i can take it to a different shop to see if they can find the problem im not paying for it when i have profolio . No point in me taking it to a non ford shop and pay full when I have warranty

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Name: J**** A*******
Date: 2024-01-30 08:39:40
Rating: 5
Comment: I had a great experience at the Ford Store in San Leandro. It was a pleasure to work with Grant, who was very friendly, informative, and knowledgeable in helping me decide on the vehicle that best fit my needs. He was always there for questions and ensuring the process went smoothly. Buying a vehicle is oftentimes stressful, and Grant, along with the rest of the staff, made the process seamless. Would highly recommend the Ford Store in San Leandro.

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Name: M*** M********
Date: 2024-01-30 00:55:39
Rating: 1
Comment: DON’T GO HERE!!! This place is horrible. No updates or communication at all. A basic brake job took 30 days exactly. $1474 later and they never offered a loaner car. NEVER AGAIN.

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Name: N***** G*****
Date: 2024-01-25 19:03:42
Rating: 5
Comment: Ulises was the man, always kept me up to date on my maverick order. Whenever similar orders were available to be picked up, knew what I was looking for and called me in. Ended up getting almost exactly the car I wanted without waiting 1 year+

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Name: M****** S****
Date: 2024-01-01 16:31:21
Rating: 5
Comment: It was great. Very good customer service clearly explained on pricing and all other stuff. Little wait for paperwork but thats fine. Everyone helped. Salesman is super nice. We are happy that we bought truck from san leandro ford.

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Name: S****** H
Date: 2023-12-31 22:15:24
Rating: 5
Comment: I had a nice experience here with Antonio. He was very friendly and they were able to order the vehicle I wanted.

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Name: W*** A** s** g***
Date: 2023-12-09 09:56:49
Rating: 5
Comment: Paul called me back after I left a voicemail. David took care of my car. They were very polite, caring and friendly. They were professional and their mission was to take care of my car in a stress free environment. They made my day and I would recommend this place in case you guys want a peace of mind.Thanks again David for going above and beyond to give me a great experience. You have earned my trust.

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Name: A*** B****
Date: 2023-12-06 22:35:59
Rating: 4
Comment: I’m pleasantly surprised by the great service and competitive prices at TheFord Store. I used to mostly use my local repair shop but sometimes it’s nice to have technicians who are very familiar with your make and model. My point person, David, was great and had lots of insight into my Cmax energi. Even washed my car!

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Name: a*** j****
Date: 2023-11-26 20:32:10
Rating: 1
Comment: Massively unorganized. It took 20 minutes to get checked in for an oil change, that I had an appointment for. Upon completion, it took another 20 minutes to find someone to give me my keys back, because my service advisor went off on lunch break. I had to go ask around for my keys back. Whole process from appointment time, to when I left, was two hours. For a simple oil change. And they had the gall to ask if I was planning on picking up the vehicle same day- again, its an oil change. It shouldnt take overnight to complete, for a mid-day appointment.

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Name: L***** T*****
Date: 2023-11-12 14:28:16
Rating: 1
Comment: My car has been to this dealership over 4 times for the same exact problem! This last visit was horrible, my car was in their shop over 4 months for the same problem they already serviced and repaired over 4 times. Now my car is back in the shop at different ford dealership for the same exact problem! Also a leak that was already there that they didn’t catch or repair. After 5 horrible exhausting months I was called to pick up my car. When I arrived my car had not been pulled out, and guess what it wouldn’t even start! Battery was completely dead which meant it had not been test driven before my arrival. Test drive my car and noticed it wasn’t driving appropriately and left it there! Mind you this is after 5 months of patiently waiting for my vehicle to be repaired. So about a week later I got a call my car was officially ready! Went to dealership to pick up my car test drove everything seems yo be fine but it wasn’t. Leave car again! Get a call about a week later to pick up my car. Oh no, drive away get on freeway and now my is smoking. Exit the highway to a safe location, turn car off now it doesn’t turn back on. Tow truck driver arrives to find that the caps were not on under hood and that was the reason for my car smoking. So now I’m back at the dealership after 5 agonizing months and less then 1hr of picking up my vehicle. Received a call about 3 days later to pick up my vehicle once again! Go to pick up my vehicle everything seems to be fine. No! Less than 2 months later my car is currently back in the shop with the same exact issue plus a leak that should have been caught by service technicians! But wait! Adding to all this the customer service here is beyond horrible. Paul the service manager was no help to me! Extremely rude and eventually I had to involve Ford corporate office. I have two warranties on my vehicle, I never received updates through out the duration of my vehicle being serviced I had to call to get updates. I was told by Paul (service manager) that he wasn’t paying for my rental car! He couldn’t find anyone to pay for my rental car ( exact words) once corporate offices got involved they covered my rental and was extremely understanding of the situation. Also there was another customer there when I went to get my car and she was towing her car out of there sho because it had been there over 3 months and hadn’t been touched. This location is a hostile environment, and need to be looked into immediately. I was happy when I bought my car from ford initially but this has been hell. My car has been in the shop more than I’ve driven it. This experience has made me rethink being a ford customer!

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Name: J*** M*****
Date: 2023-11-02 19:22:09
Rating: 1
Comment: San Leandro Ford service plan and service are a complete rip off!I purchased a service plan with my new truck from San Leandro Ford and took my vehicle in twice a year for maintenance using my plan. On several occasions items that were checked off their checklist of items serviced were not actually done. The very first item on the checklist is “filled windshield wiper fluid”. Each and every time the fluid was not filled. The last time it was bone dry which I knew before hand and wanted to see if they noticed and of course they did not even though it was the very first item in the checklist. You can only imagine what else was not completed from their list of maintenance items that I paid for were not serviced such as oil change and filter, other fluids, etc. Rotation of tires, I marked my tire knowing which side it came from and as expected when I picked up my vehicle that tire was in the exact same position. I prepaid for my maintenance so it wasn’t like these were free. Also, the entire time over the years of service I am told that I have X amount of services left in my plan. I was assured multiple times I “will get what I paid for”. I recently went in for scheduled service with the expectation that I had 2 services remaining just to show up in the morning to be told that I did have 2 left but my plan had expired! How does something you paid for expire??? I have low mileage in my vehicle and of course it was due for 50,000 service and I was also told at my last service that they will be doing my brakes at my next service as part of my plan. Now I am left without 2 major maintenance items that I was assured were covered. I was told I can still have my truck worked on but is going to cost me so I took back my keys and drove off and away from this scam of a dealership. I am not the only one that has had these same issues! Do not buy or service your vehicle at San Leandro Ford.

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Name: J H******
Date: 2023-10-29 01:18:02
Rating: 5
Comment: Grant was very helpful and patient with me as we discussed the process of getting my vehicle. When I told him I needed a ride to pick up my new truck he offered to pick me up. Very nice guy! I would recommend him to anyone looking to buy a Ford vehicle

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Name: e******* d***
Date: 2023-10-28 21:23:26
Rating: 5
Comment: Great sales team! Smooth transactions every time I visit them. Be sure to ask for Sam Noble for excellent service and a hassle-free car shopping experience.

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Name: G**** S*******
Date: 2023-10-27 19:13:27
Rating: 5
Comment: Sam Noble, Internet Manager, San Leandro Ford contacted me after I went to the Lightning Show at San Leandro Ford in June (my son met Sam and signed us up) and I then ordered on-line a Lightning...he assured me it would come with all the safety features as the order process was not always clear!We occasionally emailed until October 12th when I got his call that the Truck had arrived! We went for a ride and set appointment for Friday 13th...noon...he was ready, Truck was ready and I drove out around 3:30 PM...wow...all went extremely well despite strikes and life trying to get in the way.Thanks Sam Noble!

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Name: G******** W*****
Date: 2023-10-27 01:15:34
Rating: 5
Comment: Had a great experience working with San Leandro Ford!We drove almost 2 hours each way, solely because of James responsiveness and willingness to work with us on making a deal happen that worked for us (with $0 markup over MSRP).James went out of his way to make sure the entire process went smoothly; he (and Thomas) definitely demonstrated their knowledge and proficiency in the process, and were all around great to work with.Definitely recommend San Leandro Ford!

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Name: J*** O***
Date: 2023-10-17 01:13:55
Rating: 5
Comment: Much much much better than Fremont Ford. Great customer service. Friendly and kind. Greeted me as soon as I parked for service. Transparent and honest. Ill be going here from now on.

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Name: F G
Date: 2023-10-15 14:37:28
Rating: 5
Comment: Willy at San Leandro Ford is an awesome service advisor. I will never go back to the Livermore Ford dealership where I originally purchased my F150.

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Name: A*** K*********
Date: 2023-10-14 21:24:50
Rating: 1
Comment: I don’t like to leave reviews, but the experience here warrants one. Car buying is never pleasant experience, but this place made it somehow worse. After waiting a while to get a quote, we were ambushed by a new salesperson who was aggressive and disrespectful. We were considering buying the car today, but the experience made us choose otherwise.

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Name: J***** R***********
Date: 2023-10-11 16:51:50
Rating: 1
Comment: These guys dented the hood of my brand new car and all I got was a “sorry, it happens”. On top of that, they were unprofessional with the communication about the updates on my car. Kept saying next week. Took them 1 month and 2 weeks to fix my car and didnt even tell me the car is ready for pickup. I had to ask them if its ready. If I could give negative stars, I would. Never again. Stay away from this dealership and save yourself the stress!!

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Name: h***** a*******
Date: 2023-10-07 02:53:35
Rating: 5
Comment: Amazing service!! Billy does an outstanding job every time I service my vehicle at San Leandro Ford. Responsive and over communicates throughout the entire process.

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Name: J***** E*******
Date: 2023-10-05 18:59:14
Rating: 5
Comment: I had a very good experience at The Ford Store San Leandro. I ordered my 2023 Bronco in July and picked it up at the end of September. The best part is I paid MSRP and got my own financing through my credit union. I can definitely recommend The Ford Store if you’re looking to order a new vehicle and not having to worry about high pressure sales tactics. I love my new bronco !

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Name: f********* T*************************
Date: 2023-09-22 15:22:05
Rating: 3
Comment: MY FORD VEHICLES HAVE ALWAYS BEEN GOOD TO ME, & AFFORDABLE. I LOVE MY FORDSHOWEVER, I WILL NOT RECOMMEND SAN LEANDRO FORDAfter having my car for months, I left San Leandro Ford with the check engine light on, which is unacceptable.I waited for over an hour for my car, even though, I called first. When I asked for help to turn off the engine light, the service dept mgr. told me they couldnt help me, I have to return after the next week.I havent gone back yet; Im afraid of how long I will have to wait to get help.I even feel as if it was done on purpose because my car was there for so long:First, S.L. Ford sent the car to a body shop. When the body shop finished a month later, S.L. Ford didnt give my car a tune up & rotate the tires as I asked, even though I told several service dept employees; therefore, they had to keep it a couple of weeks longer.The insurance check was stolen & cashed by a thief, so it took another 2 or 3 weeks for me to pick up the car.Now my CAR has the CHECK ENGINE LIGHT on & EXTRA SCRATCHES, and Im planning to sell it tomorrow. My car has extremely low mileage for a 2018, never in an accident, & kept up; but now the offer will be lowered because of my contact with San Leandro FordHowever, I blame the people in charge, not the mechanics.

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Name: J***** G****
Date: 2023-09-20 19:35:15
Rating: 5
Comment: Hamid Seifi was super helpful with all my leasing questions and gave me all the info I needed to make a decision. Even when I decided not to buy from San Leandro Ford he still helped me out any way that he could in getting me answers. Excellent customer service and when I need another Ford I’ll be back.

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Name: A***** A******
Date: 2023-09-13 22:53:31
Rating: 5
Comment: I recently had the pleasure of dealing with San Leandro Ford, and I must say that their customer service was truly exceptional. From the moment I walked in, I was greeted with a warm and welcoming atmosphere.The staff were not only professional but also incredibly helpful and knowledgeable. They patiently answered all of my questions and provided me with all the information I needed to make an informed decision. What impressed me the most was their transparency in pricing – there were no hidden fees or extra markups. They were upfront and honest about the costs, which I greatly appreciated.The entire process was smooth and hassle-free, thanks to their efficient and friendly team. They made me feel valued as a customer, and its evident that they prioritize customer satisfaction.I would highly recommend San Leandro Ford to anyone in the market for a vehicle. Their excellent customer service sets them apart, and Im extremely satisfied with my experience. Thank you Juan for making my car buying experience a positive one. Keep up the great work!

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Name: M**** S*****
Date: 2023-09-13 16:42:53
Rating: 5
Comment: I had the very best experience at the ford store before, during, and after the purchase. The team went above and beyond to make sure I was satisfied with the 2013 ford F-150 I purchased. The customer service was incredible!

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Name: H**** M**
Date: 2023-09-11 14:31:14
Rating: 5
Comment: Responsive, service oriented and helpful sales person, sales manager and finance person (handled the sales paperwork). Would recommend. Ask for Antonio Trejo Hernandez.I have owned a few Fords and still own another Ford. Purchased my first EV...so I had many questions. San Leandro had a great selection and offered very competitive pricing. No slick salesmanship, which I appreciated.

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Name: J*** T*****
Date: 2023-09-08 15:28:35
Rating: 5
Comment: We recently purchased a 2023 Bronco and the dealership was great everyone was nice and made the whole experience worth the trip up from monterey. Our salesperson was Joe Fogarty and Joe was patient and gave us the time to look around and decide on our choice. He helped us navigate the process and we would highly recommend asking for him if you stop by the dealership

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Name: M*** A***
Date: 2023-09-01 21:21:45
Rating: 5
Comment: I brought my truck in for a small mechanical issue with the window. Not only did they fix it within 2 hours, but they delivered my truck to my house afterwards! Saved me a ton of time and was extremely helpful. Great Service!

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Name: J**** A*******
Date: 2023-08-29 01:55:32
Rating: 4
Comment: Always good place to shop for vehicles. Good selection, good people. Have bought a few cars from them including referring my family. Only reason I put 1 less star is because they seem to get greedy now. Ordered a car, they said cant go lower on price. Went to another dealership which offered $1,100 less. So they did a trade and got me the same car I ordered for $1,100 less. This dealership could have done that from the start to save me time and a sale for them.

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Name: S****** C***
Date: 2023-08-23 19:33:00
Rating: 5
Comment: I was able to order and purchase a 2023 ford maverick at msrp and was not hit with any additional add on or markups. They lived up to their promise and did not try to pressure me into buying anything that I did not want. Very transparent process and I am very happy with this dealership and with my sales rep Sam. Although the process took 11 months, Sam would notify me every step along the way. Thanks for the great experience.

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Name: N****
Date: 2023-08-20 16:00:40
Rating: 5
Comment: We enjoyed doing business with Ford San Leandro. Robert was knowledgable about the car when we had our test drive, Juan (sales manager) was helpful and detailed in the information he provided, and they were very transparent when it came to pricing details. Thomas (financing department) helped us with the contract and explained every detail in a way we could understand.Juan has also been great in communication and was even available when we had questions about the car itself (outside the purchase).

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Name: t*** s**** b**
Date: 2023-08-18 15:29:12
Rating: 5
Comment: I had a great time and experience with the Ford store san leandro, the really did everything they could, to approve me to get the car of my dreams, the sales representative Paul Barajas was great he gave me a great service he answer all my questions, I really recommend any one who is looking to buy a new vehicle to visit the Ford store in San leandro

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Name: J* R*
Date: 2023-08-15 06:41:14
Rating: 5
Comment: I seldom give 5 star ratings, but the Ford Store in San Leandro gets mine. I took a car that Id recently bought (2012 Ford Fusion) to be serviced for oil/filter/rotate tires and was given a free Lyft ride home. Plus, they were going to deliver my car after servicing, to my home (chose to have a friend drive me to get my car) at no additional charge. After seeing what all was checked, in addition to the requested services, I was blown away by what all was checked. Ill continue to have this car serviced here for all future maintenance needs.

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Name: D**** J**
Date: 2023-08-11 15:07:19
Rating: 1
Comment: I went to get service for a part that broke off under the engine. They supposedly ordered the part. Its been way over a month. I called 4 times to ask if the part has arrived. Did not receive any callbackI even left a message with the service manager and did not even receive a call back from him.Car is still NOT fixed. I would not recommend San Leandro Ford to anyone. This is the 2nd time I have had bad service.

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Name: i*** h******
Date: 2023-08-03 21:03:08
Rating: 5
Comment: It’s my first time bringing my sons car to the shop, and so far I’m completely satisfied with their customer service, I literally brought the car in at 7 AM by 830am not only did theyDiagnose the problem, but also had a solution to it. I strongly recommend this service station.

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Name: G**** B******
Date: 2023-07-24 00:27:06
Rating: 4
Comment: From the beginning, our sales guy made me feel comfortable and welcome. He was very knowledgeable and I got the feeling he loved what he did. My name is Gerry B im the one who wanted to purchase the car my lady Deborah assistant me

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Name: D*** A******
Date: 2023-07-21 02:09:07
Rating: 2
Comment: I have been trying to make an appointment (recalls) for a month. I have a job and cant spend 30 minutes on hold. Not to mention the times I have been disconnected. Trying to get someone on the phone is like finding a unicorn. Impossible. Try hiring more people. Or let customers make appointments online.

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Name: B*** J
Date: 2023-07-19 19:08:15
Rating: 4
Comment: Good experience with San Leandro Ford, bad experience with Ford Motor Company. FMC pulled my delivery date so that I had to pay the higher price on the XLT Lightning, by $10K more. This was after waiting two (2) years on my order. But, I do love my Lightning...

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Name: J**** G********
Date: 2023-07-14 03:38:14
Rating: 1
Comment: What a disappointing experience with the service department. My truck ended up in service for 3 months waiting for parts. I had to contact them for updates. I needed to rent a vehicle for those 3 months and now looking at a $6000 bill for rental fee. I used to be a loyal FORD customer but NO more. I will never ever purchase any other vehicles from them.

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Name: A*** M********
Date: 2023-07-08 16:15:36
Rating: 5
Comment: Sam was a pleasure to work with. He was extremely knowledgeable and gave me all the details I needed about the Mach-E.Esmeralda and Ron were also helpful in finalizing the lease for me and explaining the details to me.My only complaint is that the process took a long time and we were waiting for quite a bit between different stages even though the dealership was not particularly busy.

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Name: K**** R*****
Date: 2023-07-03 20:21:37
Rating: 5
Comment: Ulises kindly offered assistance as I searched the lot for my old vehicle which I had towed there after a transmission failure. Before you knew it, we were looking at new vehicles. He guided me through the process, including the financing, and made sure I was getting the right vehicle. I felt confident that he was advising me honestly and was dedicated to the end goal of getting me back on the road.

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Name: j**** p*****
Date: 2023-06-29 01:29:09
Rating: 5
Comment: Hassle free and very accommodating they did not try to up sell us upon our request and the finance manager did a great job of expediting our paper work I would highly recommend San Leandro Ford 5 star

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Name: D**** S******
Date: 2023-06-22 22:56:53
Rating: 1
Comment: Awful service. Took over two weeks to get my truck back to me. I pay for a courtesy vehicle as part of my contract and am covered for the extended warranty, but they give me a car to replace my work truck and not like-for-like as my contract stipulates. No apologies, no excuses other than taking over a week to get parts in, which is kind of understandable, but still putting me in a bind with a small car to compensate. Cheap much? Then Dude goes on vacation and doesn’t get my truck handled…drops the ball. Awful awful service. Do NOT go here for service.

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Name: K** N***
Date: 2023-06-21 19:12:30
Rating: 1
Comment: I’m only giving the Ford store in San Leandro a one star because my actual sales rep was kind and I believe she tried her best.I will never recommend the Ford store in San Leandro to anyone because of my poor experience with sales and the management.In short, I ordered a FORD MAVERICK in September. The car arrived in June with an upgraded package I did not order. the Ford store management had no resolution for me. The car ended up costing more than I had anticipated. And the only solution they had was for me to wait and order a another car.I filed a complaint with Ford corporate and I’m waiting to hear the results of that.All I can say, is” buyer beware”

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Name: J**** J****
Date: 2023-06-16 00:57:58
Rating: 4
Comment: I was glad I stoped in on the chance this Ford Focus was available. 4 hours later I was on my way home with a great deal.

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Name: R***** C*********
Date: 2023-06-15 21:46:45
Rating: 4
Comment: Close to / easy freeway access, but very little parking for customers. The place that I parked looked like it needed to be swept and i got some looks from people (probably I parked in the wrong area).Parts guys were nice but they were not able to find the part availability of the part that I wanted, but did call and tell me the part was not available.

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Name: E*** P****
Date: 2023-06-04 20:03:30
Rating: 3
Comment: I really enjoy my mustang 2021 the service was just great you guys work with me you were patient I couldnt have a better experience buying my first brand new car thank you so much for store

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Name: F****** W**
Date: 2023-06-03 03:33:08
Rating: 5
Comment: We recently purchased a bronco raptor from here. The experience has been excellent, the stuff are very friendly and professional. Especially Viva, who has constantly follow up with me about updates about the vehicle we are interested, and work us through the process to make the deal.

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Name: M***** F***
Date: 2023-05-31 01:40:48
Rating: 5
Comment: San Leandro Ford made the buying experience simple and easy. From Jasmine my sales associate (who explained all the technology in my Lightning) to the Manager, Joe who checked in on me several times and the finance associate, Ron who took my check made the whole process seamless. I also got a visit by the Vice President, Gus. They all made sure I had my questions answered and really provided a Ritz Carlton experience!I would recommend SLFord for your new car / truck purchase.

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Name: A*** R********
Date: 2023-05-23 17:37:53
Rating: 5
Comment: I had a great experience getting an oil change here - even though it was during their lunch break the service was done quickly. I also love the complimentary car wash!

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Name: G*** T****
Date: 2023-05-15 19:49:16
Rating: 5
Comment: Jasmine is my go-to from now on. She was wonderful to work with. The three people I worked with to get me my new suv was great. Excellent customer service all around. Thank you all.

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Name: F**** Z******
Date: 2023-05-01 00:17:37
Rating: 5
Comment: Very friendly, accommodating, and lovely to work with. We have been a Ford family for years and this is why. Plus, the car runs great and is a pleasure to drive.

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Name: T****
Date: 2023-04-30 20:33:42
Rating: 1
Comment: I brought my car in for a recall (flywheel) and Ford of San Leandro had my car for over 21 days and only paid for my rental car do 2 day warranty hitch I believe should have been covered under my recall-warranty so I ended up Paying over $800 out of my pocket for you recall.

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Name: N*** G*******
Date: 2023-04-20 15:30:04
Rating: 2
Comment: I havent had any interaction with the sales portion of this dealership. but the service department? I really wouldnt recommend them. I would rather and have chosen to travel 30+ miles away rather than take my vehicle to them again (they are 2 miles from me). I took my car there for a couple of issues. They diagnosed them gave me a quote, and gave me a tentative date when either the work would be done or I should know something more. Well it took 6 weeks just to give me some definitive information on what will be done. Then a week to do the work and order the part. Mind you this was only for 1 of them items I brought the car in for. I was pretty patient during all of this. They said they couldnt provide a loaner car. The communication was shotty and dates were consistently missed on when I should hear something. The gentleman that was helping me was helpful, but I got the feeling he was being put in a bad spot because he was only reporting what the service folks were or were not telling him.

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Name: J**** C******
Date: 2023-04-18 01:17:58
Rating: 5
Comment: The Ford Store San Leandro is the place to go. The other locations near me in the bay area were not ready to take/place an order and were charging several thousand dollars over msrp IF they had a truck in stock. SL Ford was able to place my order (2023 Maverick) and I was able to purchase it without price gouging.

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Name: L*** M*********
Date: 2023-04-13 20:18:15
Rating: 1
Comment: I got off early from my job to come to my appointment a few minutes early to find out that it was too late because the guys are going to get off in two hours. I explained to him that the girl who set up my appointment knows what service I need why the hell did she set me up in this time knowing I have to leave the car there for a while. In my opinion I feel that every time I come to this place they treat me differently because I am a woman. Different treatment for men than women

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Name: D****** P
Date: 2023-04-07 17:35:43
Rating: 5
Comment: The San Leandro service dept was awesome. I was helped by Enzo, who made my visit nothing less than a delight. He went over and above in a timely manner, answered all my questions, and then some. Ford is fortunate to have an asset like Enzo. Would recommend to any friend.

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Name: T*** L L******
Date: 2023-04-01 19:57:08
Rating: 5
Comment: My God mom bought her Kia optimum from here she was very pleased and she had a great salesperson I think his name was Rudolph or something like that anyway great service

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Name: F**** P
Date: 2023-03-26 00:34:24
Rating: 2
Comment: I brought my car for diagnostic due to some display signs (catalytic convertor and camera vision) in my dashboard. I got in the call and was told that that they have to order the parts but I can pick up my car and drive it whilst waiting for the parts. When I picked up my car, it was not running the way it used to be. It was not revving and I was driving it on a freeway and it was running soooo slow not even a 5 mile/hr. I turned around and asked what happened to my car as they only run a diagnostic and when I brought it, it was running normal. I was told that something must have happened due to the catalytic convertor. But I didnt have any warning signs that it was the catalytic convertor. I didnt have any choice but to leave it again. They offered a rental car and also I was covered by warrantee so didnt have to pay. I am still doubting that something was done to my car that made it run like a snail.. Anyway, I finally picked up my car and now it is running normal but I will drive it to the other Ford dealer to have it checked again.

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Name: A***** C******
Date: 2023-03-19 19:23:19
Rating: 5
Comment: I worked with Viva to order a new Bronco that took almost 2 years (!) to deliver. The entire time she was very responsive, helpful, and fun to talk to. She made the process of buying a new car actually enjoyable. Something the finance department did that was a nice surprise to me was they looked for the best interest rate for financing instead of pushing their own. I think thats great service. Im super happy with my purchase and the people I worked with.

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Name: s***** l**
Date: 2023-03-18 17:05:53
Rating: 5
Comment: The staff here is really friendly. I only came here for parts but even after I was carrying out my replacement catalytic converter that was unfortunately stolen several of the staff held the door open for me and offered to help carry & load it. Theyve become my go to dealership!

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Name: T** C
Date: 2023-03-07 18:20:30
Rating: 1
Comment: Really imagine this to be NEGATIVE five stars. Please do not come here to service your Ford. They will try to get over you and lollygag with the actual work. Don’t let you call them out, they will gaslight you. Simon and his management shows no professionalism or customer service skills. Simon did not submit my warranty claim until 2 weeks after he told me he did and that’s just one of the many things he did while my car was there for about 1 month and a week or 2. The actual service was done in about 2 days and they were rushing me to pick up car with threats of charging me for the rental that was covered by warranty not them . If you don’t get anything from this review, please don’t go there for service I am trying to help you. I suggest not buying a Ford. I pray San Leandro Ford store gets it together.

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Name: D*******
Date: 2023-02-27 00:23:39
Rating: 3
Comment: They are still disorganized compared to pre covid. My serviceman was Profesional others on site were not as I looked around the lot. They still are not female friendly. They see a women on the lot and you can almost here the dollar signs in their minds. Cars are still ridiculously marked up! Wait a while prices will fall!

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Name: H***** B***
Date: 2023-02-19 05:01:49
Rating: 5
Comment: I loved the people and experience of buying a vehicle at San Leandro Ford! They were honest, spent a lot of time with me and helped me get the vehicle I wanted in the price range I could afford! Everyone should get their next car at San Leandro Ford!

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Name: r*** m*****
Date: 2023-02-10 02:27:34
Rating: 5
Comment: I ordered a Maverick through them originally in October 2021 and just received it this week (Woohoo!). Through the long process of waiting, Gus was incredibly responsive, helpful, and considerate to my many questions without fail. I moved out of state in that time and he helped me set up a courtesy delivery for my truck as well as ensured I received all the appropriate rebates through the receiving dealership. Even after handing off responsibility to the other dealership, Gus and the Ford Store San Leandro supported me and ensured I had a successful delivery of my Maverick. Ive had pretty dismal dealership experiences prior to this as most people have but I can honestly say these guys and gals are doing it right and arent just there to push sales through. 10/10

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Name: d***** w*****
Date: 2023-02-05 17:20:01
Rating: 5
Comment: With great quickness: my oil change, tire rotation and I would hope a computer code check up. Good job Ford of San Leandro 180 degree turn around from last time that took 8 hours!!!

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Name: W S
Date: 2023-02-02 17:13:48
Rating: 5
Comment: I came in for an appointment and was helped out by Enzo. He made sure to inform me of the process for my visit which was because a recall notice for my car. They had mentioned the potential timeline for the repair and they delivered it earlier than expected. Very happy with the service and communication from this visit.

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Name: R**** S***
Date: 2023-01-24 00:15:05
Rating: 5
Comment: The team was amazing. Gus specifically ensured my vehicle was delivered on time and gave me updates along the way. Didnt feel any pressure on upselling. Once car arrived they gave me a very detailed tour of it. Ive been working with these guys for over 20 years and have leased over 10 different vehicles during this time.

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Name: R***** T***
Date: 2023-01-12 00:57:45
Rating: 5
Comment: I had an incredible experience at The Ford Store San Leandro. My Dealer Rep was Viva Velez who was incredible to work with. She was very responsive through the entire process. All employees were helpful and a pleasure to speak with. Viva went out of her way to provide a seamless and easy transaction. She made me feel at ease through the whole 19 month wait. I will definitely recommend The Ford Store San Leandro to all of my friends and family.

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Name: k******* a****
Date: 2023-01-02 20:10:47
Rating: 5
Comment: Had to go in for a recall on a Ford fusion and was told it might take over the holiday weekend to be finished. I expressed how i definitely understood but would really appreciate it done that day and they got it done I was definitely happy to receive the call to come pick up that day .

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Name: J***** K****
Date: 2022-12-23 00:48:33
Rating: 1
Comment: They lost my car, said I needed a brake job when the pads were only 50% worn, said I needed new tires and when I took it in for tires at a tire shop they laughed at me. The next day I had a flat tire, and no one can find anything wrong with the tire.

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Name: N**** S**
Date: 2022-11-29 00:02:03
Rating: 2
Comment: We’ve brought our truck to be serviced here twice and both times have been less than great. Customer service and communication is severely lacking, had to call several times to get a diagnosis and eta on when it’s going to be done. We will try to take our truck elsewhere in the future as we haven’t been thrilled with the service here.

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Name: S***** I*******
Date: 2022-11-15 20:15:46
Rating: 5
Comment: A fantastic experience from the beginning to the end. As in, walking inside the Ford establishment, that morning, and making my wife and l happy. Everyone I was in contact with was so friendly, cordial and professional. What a great and first classic service.

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Name: K****
Date: 2022-11-07 19:13:31
Rating: 1
Comment: This was the worst service experience in decades.No communication about service completionVehicle was finished a day late - I had to call three times to find out when it would be ready.It was a simple 10,000 mile service. Dropped the vehicle off at 7:40 a.m. to be picked up the next morning. Wasnt ready and never received a call telling me it wasnt done. Luckily I called first to confirm completion before picking it up since I hadnt heard. Took three hang-ups and cut-offs before I got through on the phone. Left it a second day because it was not done.Cashier had the worst attitude Ive seen in decades.I will never go to San Leandro Ford again and am seriously considering selling the Ford Ranger with 10,000 miles on it.This place is a nightmare!

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Name: L*** R****
Date: 2022-11-04 18:44:02
Rating: 1
Comment: Im always having issues getting my car work on with a appointment. Especially on a recall and the receptionist was awesome and check that she had the parts to schedule. This isnt the first time, the last time I had to come 3 times to get my car fixed and lost day of work. Paul had to send me with the Ford vehicle since mine wasnt ready and I cant leave with out one.

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Name: S** b**
Date: 2022-11-01 04:00:34
Rating: 5
Comment: I ordered the car 4 months ago I think thats fast delivery. Then We worked with Jasmine day before yesterday and had a great experience. She was personable and expedient. Everyone knows going to the dealership takes all day, but we were in and out in just like three hours!All of our questions and concerns were addressed .We will be back here for our next vehicle purchase.

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Name: J*** H***
Date: 2022-10-29 00:57:04
Rating: 5
Comment: Our salesperson, Sam, is a man of his word. He placed our order a year ago, informed us of its delivery date as soon as it was known, and sold it to us at the original agreed upon price within two days of arrival at the dealership. No hassle, no up sell attempts, and he also spent time showing us and helping us set up the electronics. Other than the long wait for the build, great experience.

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Name: S**** K****
Date: 2022-10-25 01:07:06
Rating: 5
Comment: I had a very nice and smooth experience buying our Mach-e from the ford dealership in San Leandro. Jasmine, who I had started interacting with after booking my vehicle on ford website reached out when the vehicle reached the dealership, was flexible to accommodate my schedule for pickup and helped with the final delivery. The finance team was also very helpful with getting the best financing option and closing the deal. Highly recommend as the place to buy your car.

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Name: T*** S****
Date: 2022-10-24 23:52:57
Rating: 2
Comment: Made multiple phone calls trying to find why routine maintenance and a recall took 3 days when I was advised it would take 1. Left many messages. No one would call back. Only bright point was the pleasant lady in cashiers office who did her best to help.

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Name: P***** B****
Date: 2022-10-24 20:51:40
Rating: 1
Comment: I went in for a problem with the Brakes that was under warranty and the 1st thing they do is want to charge me for something thats not under warranty as I expected. Then they couldnt find the problem and I had to wait 2 weeks to get my car back.I feel I should have been contacted more for updates instead of me having to keep calling.

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Name: R***** D******
Date: 2022-10-23 14:53:10
Rating: 1
Comment: Overall unprofessional and unpleasant experience. WOULD NOT RECOMMEND. Was never informed my vehicle was ready. Had to call the service manager multiple times to find out my car was ready to be picked up. In less than a week the check engine light has come on yet again. After I was told problem was fixed. don’t feel valued as a customer. Complete was off my time, gas, and money.

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Name: A*** B*****
Date: 2022-10-23 05:04:43
Rating: 2
Comment: My Ford Focus is having a rough idle issue. I read about this issue on the internet and learned that it a fairly common and hard to diagnose. Thats why I decided to take it to Ford dealership. Who better to work on Ford products than Ford trained mechanics?I took it in hoping the mechanics would perform some diagnosis (run some vacuum tests, etc.) and tell me what the issue was. Instead, I was reminded how old my car is, and was given a probable cause recommendation to change the fuel filter, spark plugs, plug coils and the serpentine belt. I responded that as long as you believe this will fix the problem go ahead. The response was we will test it again after the work.Anyway, $1200 and change later, the rough idle problem persists.I was also told that the labor was only going to be a couple hundred dollars. Turns out it was nearly half the cost.Either the car wasnt tested after the work, or no one cared that it wasnt fixed. Either way the service left me less than satisfied.

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Name: G**** E****
Date: 2022-10-22 02:40:00
Rating: 5
Comment: This store is a cut above all others we have used. Including Audi and Porsche Stores. San Leandro Ford has supplied multiple new vehicles to my family and business and continues to earn our business. They represent a very rare value in the car business these days. Extremely versatile and professional with a unique dedication to customer satisfaction, without the run around. I refer many associates and extended family members to this store. In these tikes of impossible inventory shortages and razor thin selections, these pro’s still manage to get it done. The total value added into a vehicle purchase here is substantial. They will work hard for your business with an eye to keeping your business for the long haul. Service is well sorted out and the shop is capable, clean and well appointed with quality technicians. I rate this dealership an A+ in every point of evaluation.

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Name: a**** K***
Date: 2022-10-22 00:53:27
Rating: 5
Comment: Wow. Great experience. Do read the entire narrative. The sales person, Viva, was absolutely amazing. She really held my hand through the process and led to my buying the car sight unseen. Her boss, Juan, however was a different beast and catered to the classic sales person profile - pressure, veiled “threats” etc. Ignore him and work with Viva. She is the best!! She brought me back to the table after I walked away due to Juan and his silly aggressive approach. Love the car and the follow up calls from Viva to make sure that all is good. Go Viva!!!

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Name: J****** R******
Date: 2022-10-16 21:27:23
Rating: 5
Comment: We bought a 2022 Mach E from the San Leandro Ford dealership about two weeks ago. We found the car online and worked with Viva Velez, the internet manager, to buy the car. Viva was amazing! She was knowledgeable about the car, friendly, professional and efficient. The finance manger was great as well! We couldn’t ask for more!

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Name: F***** H***
Date: 2022-10-05 00:41:53
Rating: 1
Comment: This is the worst experience I’ve ever had here at San Leandro Ford. I was there from 8:20-4pm waiting for my car. I was there for tire rotation and 2 recalls and the service advisor was horrible. I went shopping from 9:30 til 1 and when I got back they had only did my tire rotation. The service advisor was out to lunch so I waited for him to come back. When I saw him he was with someone else and I waited til he was done. He told me that my car was just sitting and and they had not did the 2 recalls yet so I sat there another 3 hours. I would have liked the service advisor to keep me updated on my car or something but no he mush have walked by me at least 5 times and wouldn’t even look at me. I feel the service I received was terrible and will be going to another Ford to get my service done. I’m really sad because I only live 10 min away. Not a happy person!!!Ferina Hill

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Name: S C****
Date: 2022-09-16 19:41:37
Rating: 2
Comment: I had a 7am appointment to drop my car off. When I arrived the person to help me was not in. I asked another person if the guy was there to check me in they said hes always late. Finally some one else helped me, he was very nice and made my check in vehicle with no problems. He advised my car may not be ready until Monday, I was pleasantly surprised when he called me to tell me my car would be ready that day. On my report for my vehicle, it stated my engine was leaking oil, but no one went over options to get it fixed or anything. I probably will not be taking my Mustang back here.

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Name: A****** R******
Date: 2022-09-13 17:51:01
Rating: 1
Comment: Hands down worst service department I’ve ever experienced. Good luck ever speaking with your service advisor or even getting receptionist on the phone in service. Called 3 times, on endless hold for 15 min each time. Tried reaching sales to have someone attempt to assist me in getting in contact with someone and were annoyed and just transferred me back to service. 0 regard for customer service. 0 regard for customer experience. 0 chance I will ever willingly do business with this dealership nor do I recommend you ever try to do business with them.

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Name: N***** W****
Date: 2022-09-08 16:52:20
Rating: 5
Comment: I had a very smooth experience at the San Leandro Ford Store. My salesperson, Tristan, was responsive and easy to communicate with during the order process for my vehicle and during the wait for it to arrive. They accommodated my schedule for picking up the vehicle after it arrived and there were no surprises on pricing when I came in to complete the purchase. They were knowledgeable and responsive around the unique aspects of my transaction. If youre placing an order for a Ford, I recommend choosing the San Leandro Store as your dealer.

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Name: K****** G*****
Date: 2022-08-21 02:21:57
Rating: 4
Comment: People were friendly from Sales to finance so I’d rate the people 5 but as soon as we drove off the lot the truck started shaking while breaking. It’s a used car so I know it’s my responsibility but just feel they should have done a thorough inspection and made repairs before reselling. Likely warped rotors which is an easy fix for them but an expense I didn’t need the day after I purchased.

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Name: C***** P**
Date: 2022-08-19 02:03:15
Rating: 1
Comment: Went for a recall on 08/05 with appointment at 7:00 am, according to them it’s supposed to take a couple hours. Guess what they took 2 days.Give them a Second chance. For a oil change today 08/18 with appointment at 7:00 same thing slow service. They took 5 hours to do a oil change.

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Name: P****** B******
Date: 2022-08-11 23:06:10
Rating: 2
Comment: The staff is super nice and professional however i felt my Service Adviser was trying to just rush me out the door. in doing so i had to waste another full day and time to bring in my vehicle again to finally look into the issue that i paid for. i dont feel my money on the inspection was well spent. if it wasnt for a recall i would have never ask the Dealership to inspect my vehicle. the money spent did not even measure up to the inspection could have been done on the first visit.

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Name: J**** R*******
Date: 2022-08-10 20:11:05
Rating: 1
Comment: My experience was, messy I left my truck on Friday 7/28 for a diagnostic test@ 7:30 that morning to be returned that afternoon. I ended up going to pick up my truck 5 days later and they had it buried in the back. No work was done on my truck. Lousy service and communication..1 phone call the whole time.. pitiful no explanation or reason as to why no work had been done.

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Name: C***** S*****
Date: 2022-08-10 20:10:36
Rating: 5
Comment: I brought my Ford F150 in for a transmission service. My check in experience was quick but detailed to make of what was needed and not needed. Duke checked me in and very polite. They provided a ride home for me and 2 other customers. My truck was ready to pick up in only about 2 hours. I am very happy.

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Name: G***** T**********
Date: 2022-08-09 23:50:48
Rating: 1
Comment: MY CAR ABS IS ON AND I TOLD THE GUY AND I WANT TO OFF . THEY CALL ME ITS FIXED BUT STILL ABS IS ON . EVEN THEY DID NOT TOUCHED CAR I PAID $240 DOLLAR .

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Name: A*****
Date: 2022-08-08 22:22:52
Rating: 2
Comment: Ive been bringing my trucks here for a while. Unfortunately the last time I brought in my truck for some work I got it back with some damage. Also some parts on my door werent assembled properly. Wasnt expecting this kind work at an official ford dealership.

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Name: W****** B******
Date: 2022-08-08 00:45:58
Rating: 5
Comment: I have not purchased a car here, however I have used their parts department and had those parts installed/replaced with the service team.My experiences with the parts counter had been perfect and exactly the reason I will return here. The prices were fair, the tech behind the counter was knowledgeable and even gave me a few on the parts I needed, without me even asking. We shared some stories about focuses past and present.Service experience was a typical dealership service department. The service writer was straight forward with the pricing(even offered to take some cost off of the service if I did all three mounts), the pricing was higher than I wanted to pay and I even decided to swap some of the parts myself and have them just do the inconvenient installs. They were of course behind schedule and preemptively asked if I could leave the car overnight for a 1.5 hour job. There was even “that one guy” who jumped into our conversations and for whatever reason insisted on disagreeing with a known fact about the car. You know the guy.Overall this is a Ford dealership (don’t use the bathroom). It gets five stars for the parts department and service. Parts for the great service and friendliness and Service for having my car done on time. I can’t take stars away for service pricing because, well, it’s a dealership, that’s the way it works and I can just decided to add or remove costs.I’ll be back at some point I’m sure. At least for my parts.If you’re listening Ford execs…please bring the focus back.

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Name: V******** C***** S****
Date: 2022-07-26 20:01:07
Rating: 1
Comment: I took my car in to be serviced and checked for a recall. I had my appointment and came in 10 minutes before, and I was kept waiting 30 minutes after my appointment to be seen by an agent. I let them know that if I was not going to be done by the end of the work day that I would need a rental because I had work the next morning. They told me it would be done before the end of the work day (4pm). The complementary shuttle took me home, but was told it would not be able to bring me back at the end of the day as their shuttle ends at 3pm (an hour before they closed). I told them it should be fine if my car would be ready since I could have a friend drop me off before 4pm. My car was not done by 4pm, and I had to call them several times to get an answer and an update on the status of my car. Since my car was not ready, they let me know they would partially cover a rental and that I would need to cover the $10 difference myself. This also did not include the cost of my Lyft to the rental office nor my time they wasted in the back and forth interactions regarding my car and rental status. I’ve been to other Ford locations but this was the only negative experience I’ve had. I do not see myself returning to this location for any further servicing.

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Name: L*** H***
Date: 2022-07-24 03:47:16
Rating: 5
Comment: Martin is amazing, no pressure, helpfull, knowledgeable sales representative. Totally relaxed, great sense of humor yet totally professional. Dealership attitude is easy, comfortable and focused on our needs. Will refer The Ford Store San Leandro to family, friends and anyone willing to listen. Sad there are only 5 stars...

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Name: J*** M*******
Date: 2022-07-18 02:30:08
Rating: 2
Comment: The service department is a mess as soon as you arrive for your appointment it takes 30 minutes for someone to see you. Not only is there not enough service advisors but its frustrating to have to wait and see other people that show up later than you get their car serviced before yours. Not a great experience. Also If you want to purchase a car make sure you dont get charged daily interest or buy the car cash because these sales people will not take care of you.All they care about is the money so please go to the ford own dealers not the family operated ones trust me....

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Name: S*** S*****
Date: 2022-07-08 17:46:18
Rating: 5
Comment: I brought the Ford Branco from San Leandro Ford store. I am so pleased with there service. All the employees were so helpful from salesman to finance department.Salesman Ravi Singh was so helpful throughout the process. From test drive to drive away my car was within 3 hours. I was so impressed with the team work.Financial person Ron was so helpful to get me lower rate possible. Thank You for making my purchase so simple.

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Name: G****** S****
Date: 2022-07-08 17:42:51
Rating: 1
Comment: Terrible experience, glove box was damaged and not fixed correctly the second time. found a clip after the service as well.

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Name: O***** C*********
Date: 2022-06-24 01:34:32
Rating: 5
Comment: Duke was my service representative and he was extremely responsive and friendly. That has been my only issue with San Leandro Ford service to date. It is the first time I was giving prompt responses that my car was ready for pick up. I let him know that and he did not seem too thrilled by the compliment but I made sure that responsiveness is very important. If you get an opportunity to choose your service provider, choose Duke

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Name: D****** K**
Date: 2022-06-24 00:37:05
Rating: 5
Comment: The service advisor Billiy Severs met me at the Service center and promptly addressed my Service prompts and recall issues.He explained that the recall issue could not be addressed now due lack of availability of parts.All my other routine maintenance needs were addressed.Billy contacted me when my vehicle was ready and gave me a 10% discount off my service bill!Great customer service that will bring me back when INeed further service.

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Name: K**** P******
Date: 2022-06-03 16:49:50
Rating: 5
Comment: The Ford Store San Leandro team is incredibly friendly and professional. They stayed late to accommodate our busy schedules when picking up/purchasing our order. Tristan was our salesperson, and he was super helpful, friendly, and not pushy. Thank you for all of your help Tristan & the FSSL team, we love our Mach-e

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Name: M*** M*****
Date: 2022-05-26 06:32:05
Rating: 5
Comment: What a great experience here at Ford of San LeandroWhen i bought my MACH E. Great people and easy to work with. Special thanks to 2 David G who works there Ron and off course Tomas of Finance You guys are the best! Also Simon from service great job sir! So this place is highly recommended so if you wanna buy FORD, There’s no place like Ford of San Leandro. Great deals and Best people! Sir GUS, Thank You! Looking forward to buy another car maybe Lightning is next..😊

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Name: S*** M*****
Date: 2022-05-22 19:37:33
Rating: 5
Comment: Brilliant service from start to finish - no pushy sales techniques and great communication. Best dealer Ive used and strongly recommend.

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Name: g*** s*******
Date: 2022-05-13 17:17:09
Rating: 5
Comment: The dealership was very clean and inviting. The inside was intriguing with new vehicles on display and comfortable. Sam the sales associate I worked with was very nice and knowledgeable about what he was selling. I did not feel hassled or pressured in any way to make my final decision to buy my Bronco. I am very satisfied with the whole transaction and will refer my friends and family to go see Sam at San Leandro Ford!

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Name: A******** T******
Date: 2022-05-03 23:03:16
Rating: 4
Comment: First time coming to a dealership, this one in particular and was confused about where I should drop my car off or if anyone would help since no one came to me when I was in the service area. Went inside and the gentleman flagged me down to ask if needed help and explained I had an appointment at the service area and he directed me back to the service area.A gentleman approached me and helped me immediately and set me up with Duke Lee. He was efficient and give me an estimated time to pick up my car and answered my questions regarding other quotes and that he would call me if they found anything wrong while inspecting my car and let me know that they can get me an Uber ride to go home. Duke called a little before his est time. He went over the check list and stated everything was fine. He was helpful and informative.

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Name: S***** G*******
Date: 2022-05-02 20:50:39
Rating: 5
Comment: I ordered my 22 Maverick with Jasmin Adkins at the Ford Store. I had lots of questions and Jasmine was very patient and answered all of them, and kept me informed as while I waited for Ford to deliver the truck. When it finally arrived, Jasmine and the team at the Ford Store delivered on everything that we discussed in advance. The purchase process was easy and there were no surprises, and I was driving home in my new truck in no time.

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Name: D*** S*****
Date: 2022-04-27 00:23:55
Rating: 1
Comment: I have a brand new F-450 and I have been to the San Leandro Ford store twice now for service. People are nice, but the service is terrible. The first time, the technician took my keys home with him on accident. Luckily, had my spare key on me, just by luck. They had to send their shuttle person to drop the keys off to me the next day. The second time, they didnt fill my def/exhaust fluid but the technician says they did ... unless my digital gage is broken, thats simply not possible. Since they clearly have no idea, how am I supposed to trust that the oil change and/or fuel filter replacement was even done? Lastly, while I was there waiting for my truck, at least 2 other people were upset and asking to speak to a manager. Clearly, Im not the only person dissatisfied with their service. Ill have to find another location.

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Name: S**** T******
Date: 2022-04-23 00:03:49
Rating: 1
Comment: Made an appointment to have a recall issue fixed, that we were not even informed about until the DMV wouldn’t send our renewal tags until repairs were made. I was assured that this would be repaired and ready for pick up the same day. Well it’s now the end of the day of our appointment and we are being told the truck won’t be ready until 4/27! This is unacceptable as I told the service manager that this is my husband’s truck he uses for work. I just got off the phone with The service manager Paul and I had spoke to him when I made the appointment gave him the Vin number so he could look up what was involved and assured me it would be repaired in one day. I called to see when the truck was going to be ready I was told there were four recalls that needed to be repaired and that it would not be done today and would in fact not be ready until 4/27. When I told him that was unacceptable he said well you can find another dealership and to come get your truck. Beyond unprofessional! They apparently think people can sit around for days without a vehicle and not work. Do NOT do business with this dealership because eventually you’ll be treated the same way!

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Name: K******* R*******
Date: 2022-04-10 02:28:12
Rating: 3
Comment: I paid to have my air conditioner serviced and the next day turned it on to warm air. Also, they have a shuttle service. I dropped my car at 7:30 and they told me it would be ready at 3. I told them I needed a shuttle. Nobody told me that you can’t get the return shuttle after 2 pm!! So I had to take a Lyft to go get the car.I’ve been taking my car here for 10 years. Unfortunately, the service is not what it used to be. I’d be hard pressed to keep coming to this location.

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Name: L*** C*********
Date: 2022-04-09 07:58:03
Rating: 2
Comment: Had a very bad experience with this place. I paid to have my car towed to there facility and was told I would be notified about what needed to be done. I called several times trying to get in contact with someone named Billy so I could contact my insurance. Not only did he lack information about my vehicle he changed the price on me several times. One minute I was told no work had been done on my car then after a week of waiting with no consideration I asked for my car to be released to me. I was charged almost 900 dollars for a so called wheel alignment. It took them 20 minutes to locate my car key and to top it off all 4 hubcaps where missing and a manager had to go located them. And Im still having the same problem with my car! I drained my savings and still have to get my car repaired. I would have given 1 star but a young lady named Jaz was the only one that seemed to try and help me. So I gave a star for that. Overall I had a awful experience one I hope to never repeat. Lack of customer service is a big issue there

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Name: M* A*
Date: 2022-04-05 22:58:21
Rating: 2
Comment: I understand that it would take some time for our new Mavericl Lariat to be built and delivered to us, but while we waited, I expected to receive @ least one update from someone @ The Ford Store.Instead, all of the information we got on the production and delivery resulted from us making a phone call - or 3.I also understand that we were one of many prospective new customers who were eagerly waiting. It seems to me that the sales staff @ The Ford Store were indifferent to us after we gave them our money.Corporate Ford was more attentive to us than the Ford Store was. Corporate Ford send out email updates from time-to-time, and this was appreciated.

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Name: S** M*******
Date: 2022-04-03 01:10:09
Rating: 5
Comment: I was able to walk away with a 2022 Ford Bronco. San Leandro Ford Store made me feel so comfortable and confident to buy a new car and did not judge me at all. The whole process was about an hour and that’s the shortest time I’ve ever spent in a car dealership.Talking with Viva was like hanging out with a friend and Tomas was great as well. He made sure we walked away with the lowest interest rate and not only that but a low payment as well. I will definitely come back in a year to refinance and maybe get a bigger Bronco lol Thank you!

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Name: D W
Date: 2022-03-18 19:47:26
Rating: 1
Comment: Had my employee drop of a vehicle for a service I had booked online. When my employee, who doesn’t speak English, dropped it off, the upsold him for a deluxe service that cost over $1000. I had booked a simple oil change, which was an option online, and this is what they decided to do. Have tried several times to get the situation resolved to no avail

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Name: T** V*****
Date: 2022-03-18 01:54:23
Rating: 5
Comment: Looked everywhere, did my research and finally settled on getting a Ford F-250. I was fine with bringing home a used truck 2019-2020 range Because that’s what all the dealerships were trying to sell me for the price I wanted to pay and payment that I had in mind. The amount everyone wanted to give me for my trade-in was about the same. I spoke to Juan Marquez at San Leandro Ford and he said, to come in, he had a 2021 F-250 he would like to show me. I was hesitant but he assured me he could make it work. So we went in and test drove a beautiful brand new truck, still not really believing 100% I would be making a deal. Well, Juan was true to his word! He kept my payment where I wanted it by giving us more than what we expected for our trade-in. We were Signing a contract and driving home in our brand new truck within two hours! We are extremely happy with our purchase and highly recommend San Leandro Ford! Ask for Juan Marquez! Thank you Juan and Tomas in finance!

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Name: F**** C****
Date: 2022-03-16 01:13:28
Rating: 4
Comment: We take our fleet trucks here and they always do an amazing job, but personal car shopping is dicey because of low inventory, but thats anywhere at the moment because of supply issues. Good effort by Tristan and he was amazing as a sales rep! Thank you Tristan for everything!

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Name: K**** G******
Date: 2022-03-09 02:11:09
Rating: 5
Comment: Got to love it here. Sam noble and Simon were super helpful . Specially after buying my new 2021 from bronco

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Name: E*** G****
Date: 2022-02-01 07:33:50
Rating: 5
Comment: I worked with Sam in purchasing my new 2022 Ford F-150, and had a wonderful experience from the time I went to the dealership and sat down and ordered my truck, to when I drove the truck out of the lot. He was very helpful throughout the entire process, very communicative and kept me updated and informed about the timeline. If you want a great experience in purchasing a vehicle, specifically ordering a new vehicle, The Ford Store San Leandro has an amazing team!

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Name: C****** S****
Date: 2022-01-29 02:29:31
Rating: 4
Comment: I purchased a vehicle on Sunday 1/23/22.Viva was very helpful and polite. Viva turned me over to another salesperson who was also very helpful and polite.The salespeople were all.very helpful. On 1/27/22, Ron called me and asked me to come in and sign a new contract, payments lowered. I went in on 1/28/22 to sign the new contract and I was happy with the new additions in my contract.Also today 1/28/22 my vehicle stopped on me. My daughter reached out to the salesperson that sold me the vehicle and was told to have me bring the vehicle in. I took the vehicle in and hopefully I will be picking my vehicle up Monday. So far its only the battery, but the service department person says they will check and make sure its only the battery.Thank you for your service everyone I came in contact with at San Leandro Ford Store.

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Name: E**** H************
Date: 2022-01-26 01:11:28
Rating: 1
Comment: DO NOT go for service at this dealer, except if you want to deal with extremely rude and incompetent staff. The service team member I worked with was extremely rude from the very first day, was never available to provide updates, kept my car about 5 days before ordering the part they needed to fix the issue, and tried to over-charge my warranty. After 8 days, I was told the part was lost and that they would get the part in an extra 3 days. When I questioned the timeline, they used abusive and aggressive language, and offered to cancel the service, make me pay for the diagnostic, and walk away.

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Name: R****** V******
Date: 2022-01-16 19:37:48
Rating: 5
Comment: It’s been our first time buying a vehicle at a major brand dealership. The experience was honestly very pleasant and just what we needed. Paul and Juan were welcoming and have a “no pressure” vibe which we really appreciate. We bought a 2019 Ford Edge with all the warranties. And so far we’re super stoked. Thanks Ford Store for helping my wife get set up with her dream car!

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Name: D*** F********
Date: 2021-11-09 19:56:51
Rating: 5
Comment: I had the pleasure of working with Jasmine on getting my new bronco and couldn’t be happier! Was having a horrible experience at a different dealership and Jasmine made this experience fantastic! She stopped at nothing to get a price that was right for me and I couldn’t appreciate that more.I will gladly come back after my lease is up and get another car from her and this dealership

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Name: A****** C*****
Date: 2021-11-04 17:24:25
Rating: 5
Comment: Best car buying experience ever! Ive purchased many vehicles over the past 30 years but never has the experience been this enjoyable. The total buying process took 2 hours from the time I arrived until I was driving off the lot...and that includes waiting 20 minutes for the finance manager as he finished up with another customer! Overall everyone was great! Nice, friendly staff! Great customer service and an overall great experience. Would definitely buy from here again in the future!

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Name: K**** P
Date: 2021-09-08 05:39:01
Rating: 5
Comment: I took my vehicle for Alignment elsewhere, when I was told that my rear tire is wobbly, and need it looked further. I called the service manager Mr. Paul to see if 1 of my 2 warranty’s will cover the the repair cost. He agreed to have Billy look into it and find outPaul the service manager was so welcoming, he immediately spoke to Billy. The following week I brought my car and went to see Billy, who was absolutely the nicest. He listen carefully, telling me he need to keep the car overnight. He had the part available as well, since I need a car to go to work, he immediately called the car rental company to pick me up and provide me with a vehicle.From when I dropped of and picked up my car, everything went smooth. I was impressed and couldn’t be more grateful.If you go to Ford Service Department ask for Billy, he is very knowledgeable and personable.

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Name: S****** H****
Date: 2021-09-02 05:13:52
Rating: 5
Comment: Im really pleased with this store; really friendly.Chrystal Miller is so nice and friendly. Shes so passionate for her job and she really knows how to handle customers so professionally.Im so glad that I visited the San Leandro Ford store and served and satisfied beyond my expectations.Thanks Crystal and other employees as well.

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Name: M*** M****
Date: 2021-08-29 04:01:00
Rating: 5
Comment: Super nice. They really work with you. They don’t automatically turn you away. The team at this dealership is really a awesome team. My husband and I went through 3 dealerships today and we’re feeling discouraged, but We are glad the last one we went to was Ford San Leandro. Highly recommend if your looking for a car.

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Name: D***** D*****
Date: 2021-08-27 23:34:22
Rating: 2
Comment: Easy to work with, great price on my 2021 F150. Fantastic buying experience.Poor experience post purchase with delivery and service. The truck has been in four times now to address delivery quality issues that should have been fixed on the first trip back.On the most recent trip today, I noticed that the paint was damaged in several places, almost like the truck has been vandalized. Theyre going to pay for it but its not cool to have to repaint a brand new $70,000 truck. And its not cool that they didnt notice it and I had to find the damage myself.

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Name: D**** S******
Date: 2021-08-11 21:57:07
Rating: 5
Comment: I called and made an appt for an oil change. I received a call from Duke confirming what I wanted done and asked if there was anything else Ford could do for me while it is at the dealership. I explained that if it wasn’t a safety matter I would like to wait on anything else as I had just had my brakes replaced and needed to wait for a bit. He was kind and understanding and did not do the hard sell and my car was ready as promised. It was a great visit and a big thank you to mechanics and Duke.

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Name: A*** G****
Date: 2021-06-30 22:44:36
Rating: 1
Comment: We brought our car a week ago to get the transmission fixed. We were treated very nicely, and we got the message that hopefully the car would be fixed in two days. The next day we were told it would take longer, but by Tuesday (next week) it would be done (Wednesday the latest), and that they would update us on Monday. It is Wednesday and we havent been updated.We dont have loaner car. We dont have a clue on when the car will be fixed. I have called asking for an update, and all I got was we are working on it, I will ask someone to call you with more details, but still no call.I honestly feel like having my car kidnapped. And in the meantime I have to rent a car to be able to go to work. On top of that, the transmission problem they are fixing was a known issue by Ford, so I feel like they should ready to fix this type of issue. Beyond disappointed.

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Name: K**** R******
Date: 2021-05-31 07:15:45
Rating: 3
Comment: This was a return visit since my initial service date the work was not completed as promised. I want to thank Paul (Manager of Service Dept.) for assisting with my return visit and making sure the diagnosis was performed. Upon completing their diagnosis I was informed of the issue causing my car alarm to malfunction. Unfortunately the part and labor estimate was for too expensive so I had to decline their offer to repair as I already paid $230.00 for the diagnosis initially.

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Name: m**** s******
Date: 2021-05-26 04:27:53
Rating: 5
Comment: The door locks on my F150 were randomly locking and not unlocking with the fob or the door buttonand we were scheduled to leave on a trip. I had hoped for a easy re set, but it turned out to be a wire short.My service advisor Matt got us out in time for our trip!Even though it was a pricey repair, we were glad to have the work done professionally.

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Name: J*** J******
Date: 2021-05-09 19:44:16
Rating: 3
Comment: Great service once you can schedule it. Had an extremely difficult time trying to schedule a recall service. I had received two (2) emails stating the parts are in and I needed to schedule an appointment. After the second email I called San Leandro Ford Service Department. The call went to voicemail but didn’t allow you to leave a message. Then I called and asked the lady who answered if she could help me. She said yes until I said it was a recall. Again, went to voicemail even though I had told her I tried this earlier. Then went online to schedule the appointment. Was told by the person I was chatting with at San Leandro Ford, that someone would contact me within an hour; never happened. Then called the Ford corporate offices. A very nice lady helped me and stayed on the phone until I received an appointment. After that all went great. Went to the appointment and the service was very good….

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Name: Y***** S******
Date: 2021-05-06 04:22:04
Rating: 1
Comment: I had a terrible experience. I got my car towed in last Monday since it wouldnt start. I informed Mat (I believe hes a mechanic manager) that my car would occasionally not start. He informed me he would have an answer by noon on Tuesday. I had to call him at 12:30 to get an answer, and he informed me it would cost extra to see what was wrong with my car since they couldnt figure out the problem. Initially, it was $230.00. He bump the price to $460 with confirmation of the problem by 4:30. I drove by and saw my car unattended. I asked why and he said theyre busy, but by Wednesday at noon, hell definitely have an answer. I felt he was lying and I drove by Wednesday to see my car still unattended. Mat went out his way to not talk to me until there was no other option. At this point I got my car towed to another location. Mat said they were busy. The mechanic checked my wires and that came back positive.That Thursday the mechanic I took it to informed me I needed a new starter. This was a simple fix that didnt have to take a whole week to falsely attempt to figure out. I took this car to Ford and the workers of Ford couldnt figure out it was a simple starter.I honestly deserve my money back for them wasting my time and being lied to.

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Name: K***** M*********
Date: 2021-03-20 23:06:28
Rating: 1
Comment: They are con artist. They only want your money. Please don’t trust them. They prey on the weak and vulnerable. In my case, they had me there for 6 hours for 2 flat tires and this was after I spoke with the Director Rich. He had promised me 2 hours because he understood my dire situation. I had 2 flats working graveyard in a town 50 miles away from home. After 6 hours of waiting they charged me for a wheel alignment that was done completely wrong and when I went back to tell them they didn’t even care or fix it. They wanted to charge me another $120 to fix it. DO NOT GO TO THIS PLACE!!!!!

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Name: L****
Date: 2021-03-18 14:48:46
Rating: 5
Comment: Great experience! Simon always does the best for me to be sure my car is in good shape. Doesnt do more than necessary either! Feel very comfortable having my car taken care of here!

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Name: B******* M******
Date: 2021-02-10 18:57:49
Rating: 5
Comment: Really great experience with Patrick and San Leandro Ford. Friendly receptionist to make the appointment, clear about arrival times. Felt like I understood the plan and need for what we did. Threw in a quick wash since my car was really dirty after a run to Tahoe and back.

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Name: R**** J******
Date: 2021-02-08 20:36:21
Rating: 5
Comment: San Leandro Ford delivers great customer service. I first bought a car there in 2013 and recently started leasing, which they helped me navigate. When I recently went in for an oil change, someone forgot to notify me that my car was ready. The manager Nicole called that day to apologize and find out what happened, and offered a free oil change or detailing session to make it right.

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Name: K*** P
Date: 2021-02-06 02:44:15
Rating: 5
Comment: Patrick (service manager) was great. Though it took some time to fix, they were nice to cover my rental. Dealerservice was great. I’m more unhappy that Ford won’t cover a broken computer module when truck has only 8k miles (though it’s 5 years old and past warranty).

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Name: D***** H********
Date: 2020-12-21 19:58:20
Rating: 5
Comment: Fantastic customer service from Britt in the service department. She is mindful of your needs, listens, acknowledges what you tell her and she keeps the communication up while you wait. Britt gets more done on accident than a lot of others do on purpose. Will continue to use this company base off employees like her!

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Name: P***** C*****
Date: 2020-11-30 19:50:55
Rating: 1
Comment: This one-star rating is mostly due to the service team not returning my attempts to contact them. Despite several attempts to get in touch with them via phone (unable to get a live person) and using their websites live chat feature (see attached pics), I have not yet received a response in over a month.I brought my 2009 Ford Escape Hybrid (which I purchased at the San Leandro Ford Store) for its 120 K service on 10/09/20 and worked out the plan for this service with Matthew, who elected to go a 90 K Value Service, with several a la carte features, rather than use the stores pricing which he said was glitching and way too expensive. I appreciated this gesture, despite being annoyed and concerned about the exorbitant rates in the system (Mathew showed me a screen shot), as paying $1500 for a service visit seems like way too much. I will further discuss this pricing issue in another review, but thats not the main issue here.During this initial conversation I explained that one issue we were having was an orange check engine style alert light on our dash for our a failure of a tire pressure gauge sensor (see attached pic), that had been going on pretty continuously for over a year, but that our tires were never flat (because we were constantly checking), and so I asked Mathew and the service techs to look into that.When I returned to pick up the Escape at the end of the day, it was just before closing and felt rushed, so we were not able to go over the full a la carte paperwork, and due to COVID, I was OK with that and just wanted to get out of the interior office space, and figured if I had any questions, we could discuss later, but as soon as I got into the Escape I noticed the SAME ORANGE ALERT LIGHT was still lit up. Which means the technician would have also seen the light when turning on the engine as well.I considered going back in to find out why this hadnt been addressed, but as it was closing time on a Friday (the technicians had left for the day), I just wanted to get home and discuss it later over the phone. I called on Monday 10/12/20, but did not get a live person, and then used the websites chat feature on 10/15/20 (which I HAD gotten a response from the service manager on a pricing issue before I paid and picked up the vehicle, so figured it was the best method). After not hearing back from anyone for a few days, I tried the chat feature again (see attached pics), on 10/22/20 (and mentioned I had not yet gotten a response), but still to this day, more than a month later, have not heard any response from anyone at the San Leandro Ford Store.Im not sure if Mathew forgot to include my request or the technicians forgot to check it. The quote portion of the paperwork states that the final Job 7 of the a la carte service tasks listed as Perform Mandatory Tire Inflation System Check, Check all operating vehicle tires for correct air pressure and adjust if necessary and Recall Check Acknowledgement, which I thought might be the task of determining why the sensor is failing, causing the alert light to go on. (see pics) There have been other factory recall updates that the Escape has needed to undergo. However, the receipt doesnt have a Job 7, and instead has this language around the tire inflation system check as Job 6 and it states Tires were inspected for proper inflation as per tire industry standards, and OEM standards. New Tire Pressure Readings are: LF, RF, LR RR. However, there are no readings here, so Im not sure if this last job was ever done, or if the technicians understood my request about the alert light.Im hoping to get a call soon from San Leandro Ford Store to figure out how we can get this alert light issue resolved.

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Name: J*** P********
Date: 2020-11-08 18:35:30
Rating: 2
Comment: I was not satisfied. I spent $1000.00 and my suv was not washed, I didnt get the rebate info for my tires. Everything was supposed to be finished on the same day, and I did not get a call until 545pm saying that it wasnt going to be ready until Saturday, and that is only after I left a message inquiring. Then when I picked it up on Saturday I had to look for someone to help me as no one was in the service department. Definitely not a good experience.Also I had 100,000 mile service and no one told me I had a reverse light out. I had to take it to wheel works to get an alignment immediately after leaving your lot and they told me on their inspection

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Name: A***** C******
Date: 2020-10-29 19:49:56
Rating: 5
Comment: Oscar wasnt around and I think Jerry was who helped me. Came out the garage area stepped up and helped me right away. Called me an said car ready by 10am. It was ready! Nice! Great service all the way around! Thats why I bought my last 2 cars here and continue my service with them too!

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Name: C****** G
Date: 2020-10-27 21:53:17
Rating: 5
Comment: Super easy dealer to deal with. Billy in service has gone out of his way to deal with Ford Co. on my behalf in regards to some recalls and has taken great car of my vehicles.As well my last three Ford vehicle purchases have been through this dealer and I found the experience to be very positive. The sales team works as a whole to get you taken care of.

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Name: H***** D***
Date: 2020-10-19 21:39:18
Rating: 5
Comment: Needed to take my car in for some general maintenance and to fix a brake light fuse. Found the service center email, and after a little telephone tag (I kept missing the calls while I was at work) the next day, I was able to easily set up an appointment.I may have missed the option, but it would be nice to set up appointments via email, that way I dont have to worry about missing phone calls.Overall service was great though!

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Name: R****** B****
Date: 2020-10-17 02:32:06
Rating: 5
Comment: Paul from sales is super helpful. He made sure I was comfortable purchasing my vehicle and didnt pressure me into anything. Tomas from finance was also very helpful. These guys had me in and out of the store. Im so happy with my new purchase. These guys are amazing!

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Name: E**** F********
Date: 2020-10-11 19:04:20
Rating: 5
Comment: Billy changed my perception of bringing a car for service a dealer store. I came in to get an oil change for my 2018 Fusion. Im new to the area and I walked in and wandering around looking for someone and he greeted me and asked if I need help? I been in the service industry for a long time myself so when he greeted me, I know that Billy understand customer service! However, I really just wanted an oil change because I was pressing time but he showed me the options and price difference and made a lot sense and he did not pressure me in buying it. He explained it very well and thats what I want from a service advisor who can convince me. I hate going to a dealership and talking to someone who doesnt know what their talking about to sell and then their attitude change when you wont go their plan. Billy is excellent service advisor and hes good of what he does. If I have mechanic shop I would lure him to come and work for me. :-) Thank you, Billy and hope you enjoyed that lunch meal!

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Name: K**** M******
Date: 2020-10-02 20:16:13
Rating: 1
Comment: The only reason I decided to give a 2 star if because there is no such thing as a 0 star. I dropped of my vehicle on a Monday morning for a change of brakes. In the afternoon I received a call from a gentleman named Geraldo and was told my vehicle wasn’t ready, and to wait for the next morning. The next day I receive a call around 11am from the same gentleman saying the vehicle was still not ready. I then Explain that I needed my vehicle back because I was going to take it elsewhere and that my employees rely on this transportation. He said he would call me back and let me know what would happen. I immediately explain that if the job was thinking to be done by the end of the day I needed my vehicle. Around 5pm I asked to speak to the manager who also said he couldn’t help until the next day. I didn’t get my vehicle back until 2 days later. It’s been the worst experience I’ve ever had. Very unprofessional and such a lack of communication. I will not be servicing my vehicle there again : (

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Name: K**** B*******
Date: 2020-09-30 18:00:48
Rating: 1
Comment: I did not have a good experience with the service portion of this dealership. It took a whole hour past my scheduled appointment to be spoken to about what my car needed which made me late for work. The two issues with my car had to do with my AC and my radio, and they inspected it and told me they couldnt reproduce the problems, but charged a thing or two and told me it was ready for pick up. They charged me over $400 for this inspection, and right as I drove away my speakers blew out just like they have been before I took it in. Also, since the Bay area had another hot week with temperatures reaching the high 80s, I tried using my cars AC and sure enough it wasnt working properly. I just spent over $400 for nothing to change and now I have to take my car in somewhere else and spend more money for things to actually get fixed. I am very disappointed and frustrated with this experience.

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Name: N**** K
Date: 2020-09-25 20:10:10
Rating: 4
Comment: I went for 60K miles service and because there’s squeaking when going in reverse. Matt was very friendly, courteous, prompt and informative. Gave all options available. Took the free shuttle to Bart. I got a phone call early afternoon with status. My car was ready at the time specified and even a car wash. Overall service was excellent and brakes were ok although they couldn’t tell me why it squeaks when backing out. Costs are a little high.

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Name: j***** g******
Date: 2020-09-13 05:22:55
Rating: 5
Comment: This dealership is one of the best in the Bay Area. The Management and the Service Team staff work very hard and deliver great outcomes. I was fortunate enough to have interactions with both the Manager of this dealership and a key Service Fleet Manager Willie whos open communication during the course of service to my Ford really help put the anxiety I had about not having Biggie (my Fords name) at ease.If your patience and want the job done right with quality, care, and excellent customer service... Go to San Leandro Ford!

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Name: S***** M*****
Date: 2020-09-12 16:25:13
Rating: 4
Comment: I knew which car I wanted when I went in. I had been pre-approved by my bank before going in with a pretty good interest rate and they were able to beat the interest rate. I was in and out in about 2 1/2 hours with my trade in valued, paperwork signed, and my newly washed car. They were up front with costs and very friendly. There was no pressure. I did call ahead to make an appointment and to talk about the car I wanted. They were willing to put everything we talked about on the phone in writing, so when I showed up for my appointment, they handed me the keys and I took it for a test drive with my family only. I came back, handed them the offer we discussed on the phone and they already had that information on the paperwork. Overall, an upfront agency and after a week, I’m still happy with my purchase!

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Name: G**** P**********
Date: 2020-08-31 20:54:32
Rating: 5
Comment: Our experience was most positive. David Gonzales could not have been more helpful and understanding of our needs....not pushy at all. The car is exactly as he said and we think we got a great car worthy of the price we paid. Paperwork was easy, all the administrative issues went smoothly. Definitely loving the car!

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Name: J* A*** A****
Date: 2020-08-22 18:46:30
Rating: 1
Comment: I took my car in to repair my shifter plate. In addition, I had them provide me with a 60,000 mile maintenance. The total bill was over $1,800.00. That’s not the worst part. It took over 4 weeks to get my car back. It’s an American made car. What took so long? I had to borrow a friend’s car to get to work.

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Name: P** M*******
Date: 2020-08-18 23:38:49
Rating: 3
Comment: I am still dissatisfied with the sound of my car. My car is running loud especially with the air conditioner on. You can hear the noise when the fan is switching. Every since my broken shroud was replaced I have had issues. The dealership has been good in trying to resolve the issue. But basically I was told this is good as the car will run and they are not hearing what I am hearing. The last young lady that helped me was attentive and did everything she said she would do. I appreciate the effort but my issue is still not resolved. I’ve been a faithful Ford customer for over 37 plus years. I think it’s time to break the relationship. Especially when your told well your car is not going to run like me it did when it was brand new. I know a car with a 130 thousand miles will not run like a brand new car but I do expect it to run smoothly and not so loud.

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Name: L*** M*********
Date: 2020-03-11 11:24:15
Rating: 1
Comment: This is the first and the last I would take my van here. I went in for an oil change. My appointment was at 9 but didn’t get help until 9:46. I was told by the advisor that I needed service for other stuff because I have reached certain mileage. Called my husband he said that I should have not gone there at all. The advisor said they will be done in 4 hours and 7 hours later they called. I came pick up my van and found out they didn’t do the other service but change my oil. I had to come back for another half a day. I was so frustrated and ask the advisor why the hell they have my van for 7 hours and it didn’t finish and his response was the mechanic has gone home and he has no answer but he will take it for another half a day and detail it. The hell would I wanna leave my van here and miss my appointments. They are overbooked and they are not doing a good job. I am not recommending this place to any of my friends and family. If there was a half a star that’s what I will give them. Bad customer service!!

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Name: A***** B*******
Date: 2020-03-03 20:03:10
Rating: 3
Comment: I called the Ford Store in San Leandro, CA and scheduled an appointment for my 2019 Ford Fusion. The rep., on the phone was very courteous and professional, she made me feel understood in regards to the issue with my car. She scheduled the appointment the very next day.The next day I was five minutes late and I didnt know where to meet the rep., and as I was walking I saw a rep., helping another customer, I let him know I had a appointment however, I didnt know who I was scheduled to meet. I said I thought the person name might be Allen, he said he would help me next. Then he said something like Billy, Willie. He seemed to be pretty busy with the couple he was serving, so I Left and went to the cashiers, gave her my information and she said the reps., was Billy. It was the same person I had just left. I went back to him and told him I would be waiting in the showroom lounge. After a while he called me in and said he needed to do something else with another car and he would be back shortly. While I was waiting for him another customer came in for an appointment. A rep., of the company came and asked if Id been helped and where the rep., assisting me was. She left and came back to let me know he would be with me shortly. My car was kept overnight.The next day when I picked up my car. I received paperwork from the cashier. They bought the car to me. No one explained to me, the work that was done on the car. I had to figure out how to reset my radio/sirrius. I would if have appreciated it more, had the notice on the dash been reset to the way it was when I dropped it off.

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Name: R*** M********
Date: 2020-01-31 21:47:21
Rating: 5
Comment: Best Ford dealer Ive ever been in. From answering the phone promptly, making a service appointment and their completing the task ... exceptional on time service. Izzy, my service writer was exceptional. I cant believe Im writing a good review -- so different then what other dealers do.

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Name: C***** V*
Date: 2019-10-11 04:03:16
Rating: 5
Comment: My Ford Fusion had a recall repair notice. I called it in at San Leandro Ford Store and they quickly identified the car and informed me that there were actually 3 recall repairs needed on my vehicle. They scheduled me in for the repairs within a week. I brought my car in to the service section and was able to quickly drop it off. Had all repairs done for free and was back in my car within a day. Easy and smooth drop off and pick up.

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Name: D**** G***********
Date: 2019-09-30 17:11:13
Rating: 5
Comment: As I only dealt with one salesperson and a finance person, I am basing my experience on that. I bought a new car; it was an easy and smooth transaction!! I had a third party price quote and The Ford Store - San Leandro actually beat that price!! Sam Noble, my salesperson, was great and very professional. He worked with me to get me exactly what I wanted. I contacted him late afternoon on Friday and I was out of there with the car of choice on Saturday afternoon!! I highly recommend!!

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Name: V****** C***
Date: 2019-02-27 23:17:00
Rating: 1
Comment: I visited the Ford Store in late January for recall service. The day after the service, my car was sluggish in starting. I did not have this problem prior to the recall service. I called my service adviser to tell him about the problem. He never called back. I found out later that he no longer worked there. I finally got in touch with someone else in service to let them know my car was not starting correctly as a result of the recall service. I was advised to come in and was told I did not need an appointment. I show up and the service person I saw told me I actually did need an appointment because they were 3 days behind. More time wasted! I made an appointment for the next week, came in and explained my problem to the service person. After keeping my car for 2 days, I was advised that there was nothing wrong with my car and I was charged a $200 diagnostic fee for something they screwed up in the first placed while performing a FREE recall service. Do not bring your car here for service unless you dont mind being ripped off!!!

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Name: M* A*
Date: 2018-07-30 23:16:57
Rating: 2
Comment: Used to provide good service I been there multiple times. They main reason why I drove my car to Ford is because of it is Fords car And I believe Ford know their car better than any other Shop, but this time not real. I PAID $195 for Check up and after I call I stop by and ask for Diagnosis report been told Tie rod replacement needed (price labor & material) plus $149 for alignment, but I havent received a report, I walk out of store and call next morning to advisory ( he real looks a nice guy).after service done I drove my car for two day still I am experiencing the same noise - Really they dont know their cars and could fix their own car problem.I paid over $700 and still I have the problemThey charge extra for alignment dont do alignment at Ford just cross the street Wheels Work are right there they will serve you better with a one year or life time alignment warranty