The Home Depot
Address: 575 Cochran St, Simi Valley, CA 93065, United States
Phone: +1 805-577-1825
Services: Service options: Kerbside pickup, Delivery, In-store pick-up, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Offerings: Assembly service,
Amenities: Wi-Fi, Wi-Fi,
Planning: Quick visit,
Recycling: Batteries,
Payments: Cheques, Credit cards, Debit cards, Credit cards,
Phone: +1 805-577-1825
Services: Service options: Kerbside pickup, Delivery, In-store pick-up, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Offerings: Assembly service,
Amenities: Wi-Fi, Wi-Fi,
Planning: Quick visit,
Recycling: Batteries,
Payments: Cheques, Credit cards, Debit cards, Credit cards,
Category: Home improvement store, Appliance store, Bathroom supply store, Cabinet store, Hardware store, Lighting store, Paint store, Rug store, Tool store, Window treatment store
Rating: 4.1
Site: https://homedepot.com/l/Simi-Valley/CA/Simi-Valley/93065/6640
Worktime:
Rating: 4.1
Site: https://homedepot.com/l/Simi-Valley/CA/Simi-Valley/93065/6640
Worktime:
| Day | Time |
|---|---|
| Monday | 6 AM–10 PM |
| Tuesday | 6 AM–10 PM |
| Wednesday | 6 AM–10 PM |
| Thursday | 6 AM–10 PM |
| Friday | 6 AM–10 PM |
| Saturday | 6 AM–10 PM |
| Sunday | 7 AM–8 PM |
Name: n*** s******
Date: 2024-06-10 13:18:40
Rating: 4
Comment: Get my man a new Toyota Camry
Name: K***** S*********
Date: 2024-05-19 19:47:49
Rating: 1
Comment: If i could rate zero i would. My mom bought a washer. Waited at least 2 weeks for it. Her decision was not quick and easy. She wanted to make sure she found the best appliance for her to use. Home depot has a 48 hr time frame for the customer to use the appliance and availability to return the product. My mom didnt use the washer. My mom is 85 and didnt see in the instructions where to put the liquid detergent and liquid fabric softener. This washer does not have the agitator in the middle of the tub. The instructions say to put directly in the tub. Most of us know that doing that will most likely stain and damage your clothes. Bottom line, home depot would not take back the washer even though my mom didnt use it, yes it was beyond the 48 hr time frame. The customer rep i talked to from the 800 number believed the store would take it back, maybe requiring a restocking fee. No customer satisfaction here at the simi store. My mom paid close to $1000 for that appliance just to be stuck with something she doesnt like.
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Name: M***** J*****
Date: 2024-05-05 01:29:43
Rating: 5
Comment: Just a shout out to Mark in plumbing. He was helping me, walking down the isle, and we passed a lady who he asked if she needed any help. Nothing big right? Well, in all my times in Home Depot, this is the first where an employee approached a customer, and not vice versa.
Name: W****** M****
Date: 2024-04-04 22:40:57
Rating: 5
Comment: Shout out to Izzy in Paint! Great personality and great customer service! Home Depot needs more people like him. Thanks Izzy
Name: C******* B****
Date: 2024-03-15 21:49:38
Rating: 5
Comment: PAM IS AWESOME IN RETURNS!!!....made it easy and pleasant.... thanks again Pam!
Name: P***** T*****
Date: 2024-03-02 05:49:14
Rating: 5
Comment: Best customer service ever! I drive an hour to get to this particular location & its worth it.
Name: C******** M******
Date: 2024-02-26 20:54:12
Rating: 5
Comment: I had a problem with my flooring delivery and a gentleman by the name of Paul helped me and finally got everything resolved for shipment. Thank you Paul.
Name: c*** s*******
Date: 2024-01-13 17:04:48
Rating: 1
Comment: If you’re a veteran just go to Lowe’s. If you don’t have an account they’ll still give you the military discount. Home Depot is still the worst.
Name: S***** T*****
Date: 2023-11-21 23:12:36
Rating: 1
Comment: Worse experience... always. The TV commercial says: You can do it, we can help. Thats FALSE advertising. Nobody knows anything. Every time I ask a question to all employees they dont know the answer. And that makes me make several trips until I figure it out myself. Management step up PLEASE!
Name: R**** M*****
Date: 2023-11-14 09:15:04
Rating: 2
Comment: Didnt have what I needed and to find help was difficult at best..
Name: A****** G*****
Date: 2023-11-14 02:41:57
Rating: 5
Comment: Was helped today by Wes who guided me to find shelves for my hair salon . He was very patient and helpful with all of my questions .Thank you !!!
Name: A**** G****
Date: 2023-11-07 16:17:07
Rating: 1
Comment: We placed an order for 2 appliances on 1 NOV. We set the delivery date and took the day off work to receive the order. The order was then cancelled suddenly. We lost that day of work. We reordered the order and lost our original shipping date, and couldnt get our 200$ gift card refunded that we used on the order. Days later we find out weve been charged for both orders, and upon talking to customer service, they say we wont be refunded the first order for possibly 3 weeks. So our 5500$ is being held hostage. We have been very patient but something needs to be done about this. We cannot go 3 weeks without this money. And there have been too many errors on Home Depots half for this to be ok. We are very frustrated and disappointed. Given what has occurred we are nervous to purchase large items again. As it seems our money will be held hostage pending any errors.
Name: S*** G********
Date: 2023-11-06 19:55:31
Rating: 5
Comment: Mike Jazzmine deserves all the kudos and rewards you can give him. Without a doubt the best service and attitude we have encountered at home depot. Cheerfully Shepard thank you. us thru the store after analyzing our needs, suggested an alternative to our idea that worked beautifully. Plus got us checked out with no wait.
Name: D**** D****
Date: 2023-11-02 22:26:10
Rating: 3
Comment: Employee was very helpful just annoyed because website said this location had what I needed but when I got to the store Employee looked up what I wanted and said it was an online purchase only, so I bought it off Amazon it ended up being cheaper, but your Employee who helped me was great
Name: P**** F*****
Date: 2023-10-28 20:57:37
Rating: 1
Comment: Been waiting to cut my wood and the guy just left.
Name: o********* o*********
Date: 2023-10-28 15:05:21
Rating: 5
Comment: Great service very helpful staff Good job guys
Name: R*** E****
Date: 2023-10-13 01:40:27
Rating: 5
Comment: As a homeowner that enjoys doing most of my home improvement projects, I cant imagine starting them without a store that has everything I need to complete the job. Home Depot is my first choice for home and garden supplies, including on line shopping for cabinets and countertops.
Name: j***** b****
Date: 2023-09-15 03:06:19
Rating: 4
Comment: Fast and easy first time going to this home depot Im a lowes man but the service was good they helped me cut wood with no hassle it was all in all a good trip
Name: B* C**
Date: 2023-09-06 04:59:42
Rating: 5
Comment: I was picking up my on-line order. I saw a young man behind the counter signing with a customer.What an excellent service that this Home Depot is providing to customers.👍👍👍
Name: N*** G******
Date: 2023-08-24 20:09:53
Rating: 5
Comment: Very well stocked and the service is great
Name: S********
Date: 2023-08-19 15:41:25
Rating: 4
Comment: Garden and Plumbing employees were actually engaging and helpful. Departments were even in stock for the items I needed. All in all a productive trip this time.
Name: G**** G****
Date: 2023-07-30 18:18:20
Rating: 5
Comment: My dad always comes here to get stuff for his construction company. It’s a very big store and I enjoy going there with him.
Name: B*** N*****
Date: 2023-07-26 15:16:14
Rating: 3
Comment: Its Home depot, still dome deals but what they offer versus price points... Im starting to look elsewhere to use my money to gain the most value. Wholesale is now the best option for small contractors like me home depots cost for the type of quality goods is not there anymore but still there are deals depending on your trade and skills
Name: E****
Date: 2023-07-25 03:11:21
Rating: 1
Comment: This Home Depot is one big waste of time, waiting to pick up orders (and paid for) materials from building materials department. But even a day later, it wasnt pulled out!Go to Lows! much faster.Also, damaged material for sale at a full price. see pic
Name: D***** D****
Date: 2023-07-15 18:27:11
Rating: 1
Comment: I needed to return brand new never opened extension cords (helper bought the wrong ones) and because I didn’t have the receipt in hand wouldn’t do it. Not even give me store credit. I was visually upset and they had the nerve to try and sell me a credit card. Lowes is less then a mile away. You can guess where I shop now.
Name: L****
Date: 2023-07-01 16:01:17
Rating: 5
Comment: Love Home Depot. Its a go to place when I need to fix or improve home projects.
Name: Y*** I a*
Date: 2023-06-30 22:14:36
Rating: 4
Comment: I always go online to Home Depot‘s website to find the items that I want to shop for. This way I know if they’re in stock and what their exact location is so I can get in and get out without a lot of wandering around the store.
Name: C******** R****
Date: 2023-06-17 06:27:23
Rating: 5
Comment: Excellent location close to the 118 freeway, it has items not found in supermarkets. This hardware chain offers wide variety of services and products
Name: I**
Date: 2023-06-01 05:50:23
Rating: 5
Comment: Everyone working there went out of their way to try to help me with what I needed.
Name: T****** D****
Date: 2023-05-31 00:39:11
Rating: 5
Comment: Best home depot Ive ever visited...
Name: D* G****
Date: 2023-05-19 01:42:12
Rating: 5
Comment: Devin was so friendly and offered great customer service. He even loaded my heavy bags of mulch into my car. Much appreciated!
Name: X***** R****
Date: 2023-04-29 00:30:49
Rating: 1
Comment: This younger guy Jacob needs to fix his attitude. Walking away from customers as theyre asking for help. Shooed his coworker and myself while yelling across the aisle to, go wait over there. Theres no reason to follow me around.
Name: J**** R******
Date: 2023-03-31 23:08:36
Rating: 5
Comment: I had to make an exchange for a sprayer that was malfunctioning a week after I bought it. Pam at customer service made the process very easy. I looked for a new one to exchange but none were on the shelf but Pam was able to find that they did indeed have one left in stock. Thanks Pam!
Name: M* C*****
Date: 2023-03-26 02:01:12
Rating: 4
Comment: The store is ok. Dont trust the website for availability.
Name: M*** R** i* S***
Date: 2023-03-20 18:52:31
Rating: 1
Comment: Evidently there are people who dont want to work. This lady paged two people several times to help in plumbing...no one. Even called their boss...waited a while..they are not customer service oriented. Except this one lady who went above and beyond....Serene....shes amazing!
Name: P*****
Date: 2023-03-16 19:07:51
Rating: 4
Comment: Needed to go to Home Depot to exchange some old propane tanks.The sweet employee took my dad to the area and made sure he got what he needed.#amazingcstomerservice
Name: N******* W*******
Date: 2023-03-01 22:10:31
Rating: 5
Comment: Good sales good prices one stop shop for building fixing or repairing
Name: R*** T********
Date: 2023-01-29 19:37:52
Rating: 5
Comment: WOW …. What a wonderful store. I love it. Must be the most beautiful HOME DEPOT in California Simi Valley Location.IN and Out fast staff on top of things. 5 STARS all day :-)
Name: A*** R******
Date: 2023-01-17 01:18:59
Rating: 5
Comment: This was the best Home Depot I have ever been to. A gentleman named Foad asked if he could help me as I was looking for storage bins. I told him I really needed a great price for my project. Foad helped me find the best price Home Depot could offer. What he didn’t know was that I need to do some quick moving and organizing for a family member that fell ill. It was a huge help. He was so kind. So thankful for this store and Foad at the customer service desk.
Name: H***** W
Date: 2022-12-28 18:49:49
Rating: 5
Comment: One of best Home Depots, being is Simi Valley and all. Lots of knowledgeable and helpful workers as well. Clean and friendly, great place.
Name: J***** V***
Date: 2022-12-26 22:40:58
Rating: 1
Comment: New no return policy without receipt changed. Lowes customer now!
Name: A*** H******
Date: 2022-12-23 04:18:37
Rating: 4
Comment: Better than most of the home depots in the san fernando valley
Name: M******* A*******
Date: 2022-12-11 01:53:04
Rating: 5
Comment: Ill make this quick and simple because if youre reading this, it means youre adulting 🤩Plenty of parking spaces ✅This is adults playground ✅Does not accept Google/apple pay. ❌Cash or card only. ✅Enjoy! 😎🤙🏼 Feel free to follow for more short but accurate reviews 💯
Name: P*** L**
Date: 2022-12-03 19:54:48
Rating: 1
Comment: They do not update their online inventory!Also tried to call for a physical check ( 3x ) and no one answers or knows anything. Drove to store and lazy employees who you have to wait for when they are doing nothing and force to help you. Really gone down hill.
Name: M*** P********
Date: 2022-12-02 01:40:31
Rating: 5
Comment: Got my Christmas Decorations with ease lots in stock prices ok good check out.The HD has all you need even great trees and large pointsetters 🎄🎄🎄
Name: B**** o* C**** B
Date: 2022-11-30 00:39:25
Rating: 5
Comment: Ordered a new Tuff-Shed today. Andrea helped me put the order together. She really new what she was doing. With her help this was the easiest transaction in a long time. Great job, she needs to be a manager.
Name: J******* �********* F***************
Date: 2022-11-29 06:16:15
Rating: 5
Comment: I’m so glad that they put on some DIY projects for kids to be able to do. This is the second time my niece was able to do something
Name: B***** B****** a** B****
Date: 2022-10-23 03:54:45
Rating: 5
Comment: Home Depot... probably the best hardware store around. Great product offerings at reasonable prices, from plant nursery to lumber to home appliances.
Name: R****** Y*******
Date: 2022-10-18 02:40:52
Rating: 5
Comment: Awesome customer service in electrical depth Mr Blakes the depth manager thank you 7 Stars for you
Name: S**** Y*
Date: 2022-10-04 20:35:57
Rating: 1
Comment: When you buy from home depot, make sure the wood is the right size, the label and the wood is not match, after cutting is too late to return. I brought the wood the label said 1x8x12, but got home and check the wood is .75x7.25x12. I would be carefull next time. The label is not up to date, I saw 8 of them the same, so can not be misplaced. They will take it back, next time I go to LOWs
Name: J**** Z*****
Date: 2022-08-11 20:09:32
Rating: 5
Comment: It was awesome there was an employee he wore glasses and had his nails painted black I forgot his name but he was so helpful in helping me choose which Milwaukee tool to get. I would recommend this Home Depot.
Name: H**** V***
Date: 2022-08-11 15:02:00
Rating: 5
Comment: Couldnt find anyone to help me at first. A employee saw that I needed help and he came to my aid. Knowledgeable and pleasant.
Name: P*** S********
Date: 2022-07-30 23:26:11
Rating: 1
Comment: It took me 1.5 hours to get a piece of play wood cut. The plywood would was over top and the day before could t find, assistant manage says inventory off we do t have it(qty41). I ended up finding it but there was only one person working with a fork lift license and they were at lunch. I came back the next day and it took over an hour to get the wood down and cut. The store fills on organized books and organized and doesn’t seem like everyone knows how to do their job well. Lowe’s in Simi Valley is so much better.
Name: L*** J******
Date: 2022-07-25 00:42:08
Rating: 4
Comment: Great store with good prices, knowledgeable staff, and a very wide selection of products.One of the best parts of the store it is that if you have a project to do but youre not quite sure how to do it, many of the floor staff at home depot are excellent at describing solutions and helping you find what you need. All you gotta do is ask.. often times one staff member will find you another staff, and say yeah theyre our expert on that subject as they hand you off.Nothing in the world beats free unbiased expert advice.My only knock on this place is the parking lot. There is a road that goes all the way around the building and passes right in front of the entrances. Home Depot often places featured items ( like grills in the summertime) right in front of the store also. Also some large delivery trucks stop and unload there. There is no traffic control and on busy days its a little chaotic and even potentially unsafe right in front of the store.All-in-all i go here for almost all my homeware and hardware needs.
Name: J*** H****
Date: 2022-07-12 03:44:18
Rating: 1
Comment: When you think you’ve experienced the worst service ever, there is an old saying that goes, “You can’t complain about the service here, there isn’t any.” Well, as it turns out, Home Depot has figured out how to have worse service than none. No one seems to know where anything is. We were given wrong directions to “help” us find items, four times in a row. Each “helper” had to be tracked down by walking the store for 5 to 10 to try and find an employee (most were just standing around at the front of the store chatting away. They were out of half the things we went to buy, and they had NO checkers. The automated check stand also failed, but luckily, it only took 5 minutes or so to find an associate that could resolve so we could FINALLY leave and go somewhere else to buy our goods. This store should just be closed until they have staff, and those staff are trained.
Name: H****** E******* B**** / m***********
Date: 2022-07-09 21:09:07
Rating: 3
Comment: Nice and well organized Home Depot. Clean and nice staff.
Name: A*** B****
Date: 2022-07-07 19:23:17
Rating: 1
Comment: A pink haired cashier looked at me and told me my money was fake when I just got it out of the bank, never felt so looked down on.. plus their way over priced
Name: j*** V
Date: 2022-06-26 04:44:58
Rating: 4
Comment: Great store for home project. Lot of supplies to upgrade, fix or renovate your house ...competitive prices...
Name: a**** b********
Date: 2022-06-05 00:11:55
Rating: 4
Comment: Great staff, I especially appreciated the man in the appliance section. He was very kind and informative. Garden items expensive. But so us every other place.
Name: R*** S******
Date: 2022-05-18 00:40:19
Rating: 4
Comment: This is as good as any Home Depot. The cashiers here are way more friendly here though. Still, good luck finding the bolts in the right bin or a piece of lumber that isnt twisted or with a nasty crown. HD has its place in my world but finding hardware quickly or straight lumber isnt a part of that
Name: D***
Date: 2022-05-04 16:39:52
Rating: 4
Comment: Im at this location several times every week & can usually find what I need. The staff is friendly & helpful. Prices are comparable to other places.My biggest consistent complaint is products in the parking lot & outside walkways. People are forced to walk in traffic lanes because walkways are being used for BBQs, manure bags, plants, etc. This is extremely unsafe & probably against multiple city codes. It needs to stop because Ive watched drivers come very close to hitting pedestrians & at times these items make it difficult to park in the pro parking spaces. Also, employees need to tell people to park in actual parking spaces not imaginary spaces & not let people pull up & block the big door as if theyre the only customer needing to load their vehicle. This is not only an additional safety issue but also a courtesy issue which needs to be handled.
Name: V****** E***
Date: 2022-04-21 22:45:30
Rating: 5
Comment: Good size store. Clean, organized, and plenty of Associates to assist all your wants and needs, especially in the Paint dept.
Name: S**** A****
Date: 2022-04-04 01:54:49
Rating: 2
Comment: Hope you can find what you need by yourself.... if youre lucky enough to locate an employee thats not too busy talking to another employee youll find they either dont work in this department or they give you the deer in headlights look.Whichever the case youre still on your own.
Name: A*** S*****
Date: 2022-03-27 19:34:27
Rating: 5
Comment: This is a great place to get whatever hardware and home supplies you need. The customer service is outstanding, and most of the people workjng there are very helpful and friendly. It’s conveniently located near the freeway. They you have a good hours. The prices are competitive. A really cool thing they provide customers is DIY classes. You can find them online. They’ve also help me find local electricians for jobs I needed to get done at home. Very satisfied with them. Highly recommend.
Name: D******* C******* W*******
Date: 2022-03-27 03:44:20
Rating: 5
Comment: Was so happy that this location color matched paint. We needed to paint a very small section in our bedroom. My husband took a paint chip from the wall and they were able to match the color perfectly. It was nice not having to buy a big can of paint. The sample size was just right!
Name: M****** C*****
Date: 2022-03-14 22:19:13
Rating: 5
Comment: Im not very familiar with the home Depot its like doing some yard work I mean whose idea what was it to build the home Depot its stupid I mean I never liked that place before every time we go there its like were doing some work
Name: f***** A*****
Date: 2022-03-14 05:00:21
Rating: 5
Comment: Friendly staff if you lucky to find one. Extensive range of quality goods and competitive prices.
Name: G***** B*****
Date: 2022-02-27 08:56:48
Rating: 5
Comment: I occasionally come here for my girlfriends gardening needs. Great place and practically has everything you need.
Name: A******** �********* V** K*****
Date: 2022-02-08 21:55:11
Rating: 5
Comment: They always have what I need and/or tools to make what I need. The staff has always been super helpful and generous with their time and the best part is they dont follow you around like they think youre about to shoplift like at Lowes!
Name: E**** P****
Date: 2022-01-29 04:50:15
Rating: 5
Comment: One of the best stores that I like to go to get what I need to finished all my projects around the house
Name: J**** L*
Date: 2022-01-17 06:34:54
Rating: 5
Comment: Staff has always been friendly and helpful here but tonight we had an exceptionally wonderful experience with one of the employees. James B. helped us at the Customer Service Desk and he went above and beyond, spending 20 plus minutes to fix the issue we had. He was extremely patient, so kind, and took the initiative to ensure that we got our money back. He honestly deserves Employee of the Month, if not, Employee of the Year, for being so amazing with the customers. Thank you again for everything James!
Name: W******** M***
Date: 2021-12-22 03:25:15
Rating: 3
Comment: Home Depot definitely isnt what it used to be.After wading through the sea of day laborers to reach the entry doors, I quickly found the items that I needed (that were in stock) and made my way out
Name: A**** E****
Date: 2021-12-21 22:58:40
Rating: 5
Comment: Helpful staff. Everything I needed was in stock. Even other patrons were helpful and pleasant.
Name: S******* F********
Date: 2021-12-03 00:01:00
Rating: 1
Comment: I came in there for the first time in three months and i got the same help as i did the first time i went in i felt as if the employees didnt want to be bothered so i just looked for the item i was looking for i paid and i left i dont think ill be returning there anytime soon ill take my business elsewhere !!!!
Name: K***** B*******
Date: 2021-12-01 02:31:02
Rating: 1
Comment: Very bad experiance. They could not find what i was looking for even it said they have 77 in stock. Asked few other employees no one new anything about it. They dont have knowledge of the products. One of the associate, just to get rid of, said go complain to someone who cares. I was like really? He repiled, yea go complain to someone who cares about it.
Name: E*** Z*****
Date: 2021-11-06 18:59:36
Rating: 5
Comment: Im so glad David was working on the paint department today. He has a lot of knowledge. He really makes a difference.
Name: M****** V******
Date: 2021-10-22 05:42:50
Rating: 5
Comment: Great Home Depot, as far as Home Depots go. Usually stocked and tidy, much more so than the average Home Depot. Many knowledgeable associates that are happy to help and actually take the time to help you. Of course there are always a few associates that seem to ignore you or appear to be bothered when you ask for assistance, but there are many who seem to care.
Name: S**** A****
Date: 2021-10-05 17:34:38
Rating: 1
Comment: Some of the rudest employers Ive encountered.Standing in line at a register behind 2 other people and the cashier just leaves... No replacement, no comment, nothing.Just leaves 3 customers standing there wanting to buy product.
Name: K*** G*****
Date: 2021-10-02 19:12:48
Rating: 2
Comment: Needed spray paint for Halloween decorations. Spray paint selection was severely understocked, about half or 2/3rds empty.Unclear whether this was poor inventory mgmt at the local store or supply chain snags. Rustoleum brand is Made in USA.; maybe the paint is stuck in Illinois?Was unable to get all the colors I wanted.
Name: J** L****
Date: 2021-09-26 17:11:07
Rating: 5
Comment: Needed a truck rental for a swing Id purchased in S.V. They had just what I needed. Polite and helpful personnel.
Name: V******* R***********
Date: 2021-09-05 02:21:58
Rating: 5
Comment: I needed a good degreaser and the employee, James, helped me find one. He was extremely helpful and knew exactly what he was talking about. I will definitely return and hope that the other employees are as helpful as he was.
Name: J** P******
Date: 2021-08-29 02:31:30
Rating: 3
Comment: Its no Lowes (clean, well-lit aisles, plenty of associates) but at least they have decent inventory.
Name: J**** L*******
Date: 2021-08-08 01:21:16
Rating: 5
Comment: Excellent Customer Service! Very helpful and knowledgeable! Thank You for always having the answers to our home makeovers! We really appreciate the excellent Staff!
Name: P**** X*********
Date: 2021-08-06 18:09:43
Rating: 5
Comment: Way less people and this is by far the best, most organized Home Depot I been to so far. Since this Home Depot location is literally across the street from my work office, I put in my order for in-store pickup here. I also had to get a bag for my Rigid vacuum so I went inside the store to get my vacuum bag first. There was no one at the self checkout line so I was able to go straight to the register. After I paid for my vacuum bag, I went to the Customer Service area to pick up my order. At first I was confused because they really didnt tape out where you line up. But since they werent busy, someone saw me and help me. There many parking here because its in a plaza so you wont have any issues here. I saw only 3 curbside pickup spots next to the store so I dont know if there more spots.
Name: J*** B****
Date: 2021-08-03 23:19:31
Rating: 5
Comment: My favorite thing about this Home Depot location is the trees in the parking lot that provide shade for your car. Easy to find a parking space, colorful garden section with shade cloth so the flowers arent burned by our harsh summer sun, choice of several seed company choices on racks.
Name: F***** C********
Date: 2021-07-31 21:05:02
Rating: 1
Comment: Very disappointed in our experience here. Buyer beware of you purchase an appliance here you will basically have to keep it unless its damaged or defective, even if brand new which is asinine.Every other store you go to has a regular return policy for appliances but we had to fight tooth and nail to return a stovetop that was delivered two days prior, not installed despite us paying for it, and was left on our doorstep with no delivery confirmation or signature required.Not just that but in store we were treated in a condescending manner by the appliance return associate, Joyce, and was very Kurt and treated my spouse like a child when it came to the return.Moral of the story stick to Lowes or any other hardware store for major purchases. Or risk being stuck with an appliance you cant use or return on the event something doesnt go as planned.
Name: A***** M*****
Date: 2021-07-24 00:45:39
Rating: 1
Comment: One day I went to get a textura hopper and they didnt have it then I just went to get sum corner bead and 1/4 drywall yesterday and they didnt have it either all other stores have this materials plus customer service is really bad except for the manager, something is not right at this location.
Name: C**** B*****
Date: 2021-06-19 15:47:52
Rating: 2
Comment: They can do a lot to improve on their customer service.6/18/2021 - Made a return today. The last time I made a return they insisted that I had a receipt or they wouldnt give me cash. Now the rules have changed. They will only refund your credit card. I didnt have the card that I had used to make the original purchase so they didnt want to give me a refund. The young man behind the counter was rude and finally slammed the money into my hand.Customer service at this Home Depot is terrible. As a contractor, I spend 10s of thousands at Home Depot each year yet Im treated with distain.
Name: j**** c******
Date: 2021-06-18 04:48:11
Rating: 4
Comment: My favorite home depot around the associates acknowledge you theyre honest if stuff isnt ready and they hustle to it. as for the people complaining about them not knowing anything maybe hire someone that knows what they are doing instead calling people dumb on something they cant benefit you in
Name: E******* C*******
Date: 2021-06-04 04:04:34
Rating: 1
Comment: Went in and bought 10 cellular blinds, I provided the measurements. Got home and NONE (0) of them fitted (too wide). I went in again to get them fixed to another Home Depot that was in my way, to my surprise they couldn’t do it, they don’t sell that exact model there. So I went banco to the original one in Simi Valley to get the fixed, walked out and got home to try them out.... now 2 did not fit!!! Went back in today for the 4th time!!! Haven’t tried the yet! These guys just don’t know how to measure or know the product (they think they know it all by their attitude)!
Name: J** J***
Date: 2021-06-02 18:46:21
Rating: 3
Comment: Big warehouse with little service with acceptable prices.Finding help is not easy.Prices are better on A.Hourly staff is there for $.
Name: S J******
Date: 2021-05-31 21:49:02
Rating: 1
Comment: Horrible service! Item priced incorrectly. I check the receipt, go back and check the item, take pictures and go to customer service for an adjustment. They tell me it may be going on sale or just came off but the price is higher. I ask them to honor the item as priced, they tell me I can go ask flooring how much it should be. Way to take accountability. The worst thing about moving from TO to Simi is the Home Depot.
Name: d***** w*****
Date: 2021-05-20 16:32:03
Rating: 1
Comment: I bought a refrigerator from home depot and they offered free delivery and free installation IF I bought a new water line kit. So I purchased the kit. A week later they deliver the fridge. Guy looks at my copper water line and says we cant touch it, hands me the kit and says I can return it. So they dropped off the refrigerator and left. Didnt unpack, didnt put it in place, didnt plug it in, didnt explain how to set up the water filter or anything. Luckily I know how to install a supply line and make sure it doesnt leak. Be prepared to call a plumber if you dont know how as they do NOT install.
Name: A*** G*****
Date: 2021-05-19 22:04:45
Rating: 5
Comment: Great customer service and they are very friendly to you and your family and friends and ate very helpful finding the right items for your project!!!!!!👍👍👍👍👍. Tell them Alan sent you!!!!
Name: J***** G********
Date: 2021-05-14 02:15:03
Rating: 1
Comment: So I pulled into the parking lot parked my truck and saw a guy selling fruit etc out of the back of his truck. It’s my understanding that in order to sell products in the city of Simi Valley you need a permit. I mentioned this to the girl at customer service and was told oh he’s here all the time I don’t have a problem with it. This is a problem for me if you think it’s ok to illegally do business in the city I will take my business elsewhere
Name: J** B*****
Date: 2021-05-08 00:17:57
Rating: 1
Comment: I picked out straight lumber from this Home Depot location (which include about twenty pieces) and went to go grab a tool I needed. When I came back to my cart it was gone. I don’t understand why they would take it the cart and put it all back. I left the cart for maybe 5 minutes. Won’t buy from this location again.
Name: T***** P*****
Date: 2021-05-07 20:15:10
Rating: 5
Comment: What you’d expect from your normal Home Depot. Use their website search feature online to find aisle and bay numbers for what you’re looking for! Huge time saver compared to searching aimlessly or having to find an employee.
Name: T**** H********
Date: 2021-05-01 11:46:26
Rating: 5
Comment: Got some beautiful colors of paint for a new home improvement project and they have a wide selection of choices and friendly staff and clean store.
Name: B**** M*****
Date: 2021-04-24 18:44:22
Rating: 1
Comment: My recent interactions with the cashiers is showing a pattern of poor customer service. They have poor attitude and seem disinterested in customers. It feels seems to be a badly managed store. The other employees on the floors are much better in this regard just the cashiers.
Name: D***** W***
Date: 2021-04-22 06:05:28
Rating: 5
Comment: Mike (Manager) was very helpful with selecting the right drill for my project.
Name: D***** P****
Date: 2021-04-15 02:53:11
Rating: 1
Comment: Worst Home Depot Ive used in the past 40 years. Use Lowes Instead.If I could give them 0 stars or negative, I wouldIm a general contractor. I never had this many problems with any Home Depot store before. Seems like the employees dont know what they are doing. Seems like management isnt in control. Nobody is responsible. Simply pathetic.I placed an order with delivery. They scheduled the delivery for a week later without telling me!!!! In the meantime I was paying people based on the delivery dateIve had other problems with them, too.DONT GO HERE!!!!
Name: L****** N****
Date: 2021-04-12 03:38:18
Rating: 5
Comment: They have a big selection beautiful flowers.
Name: H***** L L****
Date: 2021-04-06 20:18:27
Rating: 5
Comment: This rating is for just the Simi Valley location. I definitely would not rate the company as a whole 5 star, or any location I visited in the city of Los Angeles. However, Simi Valley is great, nicer staff, shorter lines, more helpful, and generally cleaner and more spacious than other Home depots.
Name: T** M******
Date: 2021-04-03 21:39:09
Rating: 5
Comment: Used curbside pickup for a large item. The whole process went smoothly, the young man who helped me get the item into my car was patient and considerate. There were other stores closer to me Woodland Hills, Canoga Park; but a friend of mine made the suggestion and Im glad I listened.
Name: S*** L**
Date: 2021-03-23 19:08:01
Rating: 3
Comment: Its a hit or a miss really with all home depots, and this one was no different. i got some needed pieces, and there was only one check out open.
Name: S**** P
Date: 2021-03-16 17:01:16
Rating: 3
Comment: What can you say about Home Depot, its always busy, you can never find anyone to help you and when your large item special order arrives and on line it says they will call you ...they dont. The last three months I had five special order items arrive and never got an email or a phone call on any of them. I checked my status online and each time saw the item has been sitting there for two weeks ahead of delivery target date. This however is not exclusive to this location.
Name: D****** W*
Date: 2021-03-13 23:17:33
Rating: 5
Comment: Its home depot. The pinnacle of the American experience. Where you dont need rely on anybody else to live the individual, rugged, independent DIY frontier spirit and existence. That is, until you cant find that left handed thing-a-ma-jig and have to ask the sometime friendly orange vest to tell you as matter of factly, oh, thats in gardening, never mind that it has nothing to do with gardening. Still, nothing beats spending half a day lost in the aspirational building blocks of what you could build next, as soon as you complete the project you are currently on. Oh, and what did I come in the store for again?
Name: R*** L****
Date: 2021-03-12 02:21:15
Rating: 5
Comment: This Home Depot has mostly everything youll need for your home improvement project flooring Department paint department toll Department much more restrooms are available for the public inside this Home Depot also has a load and unload area quick place to pick up some new plants.
Name: J*** G****
Date: 2021-03-01 17:58:48
Rating: 4
Comment: Huge issue with their 3rd party delivery company..gave a HUGE runaround about delivering my new traeger on time..finally received LATE in the day..with no apology from delivery team. Store just gave an apology and a smile🙄🙄
Name: J**** A***** C*******
Date: 2021-02-27 03:11:17
Rating: 4
Comment: The kindest people in this store are simply the tradesmen who work in the yard, although it is not their responsibility they always try to help people in need, as the real home depot employees are never present.
Name: A**** K******
Date: 2021-02-17 19:41:06
Rating: 2
Comment: The staff isnt doesnt seem to be very knowledgeable at this location and I seem always feel as if Im bother anyone if I need any help.
Name: J**** J
Date: 2021-02-02 08:30:38
Rating: 4
Comment: I went in to get replacement lightbulbs for my carport. They had a very large variety of choices. The prices and selection was much better than the discount stores.
Name: �*** M*****
Date: 2021-01-24 22:45:55
Rating: 5
Comment: Good job handling the queueing during CV. The line may look long but it moves quickly.
Name: H*** H********
Date: 2021-01-15 05:50:35
Rating: 5
Comment: The staff here are very helpful and the customers service is a top notch in the sermi Valley branch.. the store is always stoked with essentials needed for my projects
Name: P**** H***
Date: 2020-12-24 08:51:41
Rating: 4
Comment: You see ppl not wearing the mask in here.It is awesome store, lots of items for you and I to enjoy. Check out their garden too
Name: G****** B*
Date: 2020-12-21 22:14:26
Rating: 5
Comment: Amazing service by Wayne. He made shopping here at breeze and the pleasure. I will drive out of my way just to come here.
Name: E*** S********
Date: 2020-12-08 22:28:17
Rating: 5
Comment: Was very nice and helpful the employees. Needed some insulation for doors (not that many selections but enough for what it was needed), lawn timer and Christmas light timer(big selections)
Name: S******* A*******
Date: 2020-11-29 05:24:42
Rating: 5
Comment: Went on crazy Black Friday just for a regular purchase. Had Diane check us out and she was GREAT! Super friendly, very personal and awesome customer service! Thank you!
Name: M**** K
Date: 2020-11-22 15:59:05
Rating: 5
Comment: HOME DEPOT you can definitely find seasonal decorations along with finding a new BBQ grill and find all you home improvement materials and paint and tools even for us women and grab a snack upon checking out
Name: e******** m*****
Date: 2020-10-26 21:02:28
Rating: 1
Comment: I went to buy a fence online and then curbside pickup and the person told me that it was new even though I had duct tape on the box when I try to tell her that it was already previously opened she argued with me and said no so I said okay and took the Box then I took it to my handyman who drove in an hour away to do a job with it and there were missing pieces so I then had to go back to a Home Depot return the gate and go to a different store to purchase a different gate while having to pay a handyman more because he had to wait for me to run from store to store to pick up different items I dont think that this is fair but this is the kind of business are handling here will never go back and told my family not to go to that Home Depot
Name: T** e*** e******* F****
Date: 2020-10-15 15:41:47
Rating: 4
Comment: Its a regular home depot. Descent service, most everything you need if your doing a project or work Construction
Name: S***** C******
Date: 2020-09-29 04:18:34
Rating: 3
Comment: This particular location has good selection of products and the store is relatively clean and the staff is helpful which is rare for most Home Depots
Name: P*****
Date: 2020-09-18 12:43:24
Rating: 5
Comment: I like to come here for all my cleaning and house repairs needs but I went a Wednesday morning and it was busy so busy!! 😲😲 I felt bad for the few workers that were present, they looked busy, tired a little overwhelmed,They needed more help. I want to say thank you for been there.At the register there was a lady re-directing each customer to the self checkout and helping with any questions because the line was long, let me tell you she was so nice and efficient I was out of there in no time !! 👍👍👍Thank you!
Name: b*****
Date: 2020-09-16 03:26:11
Rating: 3
Comment: I was looking for a product in their website, and it said the product was in limited stock at this location. Online purchase was not available so only way to buy the product was either to drive there quickly to buy it but this shop is more than 20 miles from my home so I had to request hold until I drive there to make sure the product available until I get there.I called their customer support but a woman was telling me why I could not purchase online underlying that I didnt know something about how to get their stuff online. I didnt argue but instead I asked politely if she would be able to hold the product. She said they normally dont do that, but she allowed to hold it, so I was able to get it later of the day.When I got there, their customer support area was holding my product, but the staff told me that I needed to move the product to other checkout area to pay for it. The product was heavy and I had to move it with my daughter. I have not seen any customer support that is not able to process the payment. Anyway, checking out and moving it to my car finally, I saw a post-it note on the box that read customer has trouble online purchase ??!! This is an unprofessional remark. They should know better how their website work and how better they listen to what customer was concerned at.The reason why I still give three stars is they were eventually able to hold the product but their quality of customer service, understanding how their online logistics works, and communication with customers need much improvement.
Name: R*****
Date: 2020-09-08 13:26:53
Rating: 4
Comment: Clean and Covid-19 compliant.Fairly well stocked.Drop by to Go Solar with Sunrun!
Name: M*******
Date: 2020-09-01 03:07:43
Rating: 3
Comment: Cant just single out this particular Home Depot since theyre pretty much all the same but this place is irritating. Just getting through the parking lot will start your day off bad. Being a general contractor many times I have to pick up large loads of lumber. They provide a covered area right outside of the large loading doors for trucks to park. Problem is most of the spots are taken up by BMWs or Mini-vans. Park further out, not the end of the world. Inside its difficult to find an employee in a department you need help in. Finally ready to check out. Looks like everybody else is too. The 1 cashier at the pro check out looks worried. I will say that they easily carry far more items for professionals and homeowners than Lowes.
Name: R**** T*****
Date: 2020-08-22 01:35:22
Rating: 4
Comment: They do have most evertthig, 1st class in lumber, very good selection in molding
Name: M**** R********
Date: 2020-08-12 20:08:10
Rating: 1
Comment: I when and order a bed for my son inside the home depot store and they help me with the order.but who was taking my order she didnt put the right address in my order.. the day of deliver I got a text message the my order it was already deliver but it wasent I when to the store two times to talk to the manager and a got some bodyfrom costumer services instead ..manager didnt want to talk or check this order.now I have to pay something that I dont have thas no good..I even call 1800 number and the same they dont want to help..avoid going to this store..
Name: J*** H***
Date: 2020-08-07 17:59:13
Rating: 4
Comment: Theyre doing their best with covid rules but having everyone stand in a single line is annoying.Some departments seem to be low on our out of stock in items for extended periods right now.
Name: K******* R
Date: 2020-07-24 23:26:08
Rating: 1
Comment: The employees are consistently talking with each other and Linda and Isabella have zero sense of urgency holding hands with Boy Friends laughing and jokingly bullying the customers at the service Desk. We waited for a long long line to check out passing through the Customer service Desk and finally gave up. One employee I stopped to ask for help said, you must think I work in the curbside parking lot To which I promptly replied, judging on the orange apron you work for Home Depot, can you help us or not? He called an Manager on Duty Jess that never came.Ive been to this Home Depot a number of times and decided its worth the extra few miles to avoid this store all together. Its clear the store managerand their team do not value service. Avoid this Home Depot at all cost.
Name: G*** D***
Date: 2020-06-06 18:57:09
Rating: 2
Comment: Went down the drain. Disorganized. Open cardboard boxes and pallets all over the place. In the garden section only one register was open. Long line. Supervisor did not call another cashier.
Name: D*** H**********
Date: 2020-05-24 22:21:37
Rating: 1
Comment: They lost part of my order. I gave up trying to find it after 3 trips and close to and hour of wait time.
Name: J****** J******
Date: 2020-05-22 18:00:23
Rating: 5
Comment: Frequent this Home Depot store often for home improvement projects, garden and appliance purchases.Staff friendly and parking adequate.Curbside pick located in front of garden area of store in parking lot stalls covered by pop ups. Efficient and helpful employees.Will continue to go to this store for items as needed. Like to shop online also for in store pick up.
Name: T** M***
Date: 2020-03-21 05:48:04
Rating: 5
Comment: If youre a PRO, shop at THIS Home Depot! Wayne at the PRO counter will go out of his way to come up with smart and safe ways to make sure you get all the stuff loaded you need to get a job done. Newbury Park Home Depot PRO desk just say, no we cannot load this into your vehicle, go somewhere else... Love this place!!
Name: K**** W*******
Date: 2020-03-15 05:19:42
Rating: 5
Comment: Helpful employees and typically quick lines as youd expect. Ive been here plenty of times for lots of things from tools to hardware, and I can usually find what I need quickly.
Name: v****** m****
Date: 2020-03-12 03:03:59
Rating: 3
Comment: Good be nice if they could keep there inventory up and not on all the junk they block the Isles with
Name: K*** H*******
Date: 2020-03-08 00:56:04
Rating: 5
Comment: We walked into Home Depot today to get help with a whole remodel of our kitchen. We were first greeted by a representative who was upbeat and welcoming. She directed us to the kitchen department. We had the opportunity to sit down with Robert in the kitchen design department. We weren’t planning on changing the design too much since our kitchen is small and we didn’t think there were many options. He took the time to provide a new design that better suits our needs and gave us options we would have never considered. He was we professional, knowledgeable and friendly. I work in a customer service industry and I can definitely say that Robert went above and beyond to accommodate my family and I and help us bring our vision to life.
Name: C****** K**** B*****
Date: 2020-02-18 22:58:09
Rating: 2
Comment: The store is clean and organized well. If you know what you want and dont need any help finding it, this is the place for you. If you need customer service, see if you can find it online or on YouTube before coming in. Because I have yet to find employees who are willing to help while Im in here. Dont get me wrong, there are people walking around, but they arent inclined to help. Especially, especially in the kitchen area. The place where youd think theyd be most willing to help given how expensive everything over there is. When I arrived there, THREE workers were sitting at a computer gossiping. I approached to ask a question and one lady rolled her eyes and said you can take samples of whatever you want. When I turned back a few minutes later to ask for some help with counter tops, they all looked at each other and heaved a heavy sigh like nobody wanted to help me. Finally, they let the poor woman whod lost her voice be the one to help me. While the other two kept gossiping around the computer. I was informed that all the samples I collected werent in stock and they no longer carried those. (Why couldnt the first woman have told me that?) The whole experience made my husband and I walk out and look elsewhere for kitchen counters.
Name: G G*****
Date: 2020-02-17 13:07:23
Rating: 3
Comment: Great selection, not the greatest service. Im sure any regular knows that.Although I am a fan of self checkout they needed a regular cashier.Picked up trash bags, 9V batteries and 3/8 drop in anchors.
Name: C**** H*****
Date: 2020-02-02 16:11:18
Rating: 5
Comment: Being a first time home owner I went here alot over the past 6 months from appliances, lighting, flooring and everything in between. However when I ordered my fridge from here it was an absolute NIGHTMARE to work with the 3rd party company they used. These people straight up lied to me about even having my fridge for over a month and had multiple deliver dates canceled with no excuse or just lied about something. This home depot knew about having issues with this company but still used them. To say the least I was furious. However the saving grace of this company is their manager Abigail Barajas. Not only is everyone in the store well trained because of her but the way she is such a delight to talk with made this entire experience better. She helped me cancel my order, file a complaint against this company and get me a refund. Everything I asked for and more with a smile on her face. Abigail is an incredibly wonderful person, highly professional and to be honest this review is for her and how well she runs this store. Thank you Abigail for helping me whenever I need it in this store! You are the best
Name: r**********
Date: 2020-01-29 06:02:37
Rating: 5
Comment: You can get in, find what you need quickly and check out so as to finish the job at hand. Good garden dept also. Kudos to Michelle and others at the check-out stations. Most helpful and friendly.
Name: R****** T*****
Date: 2020-01-14 00:09:56
Rating: 1
Comment: This is one of the worst home depots in California. I have tried to get some merchandise for 2 weeks and they have told me twice that they had it and went down to pick it up it was not there. worked with their online sales to try to get it that away and found that that was not successful. They are totally inept in all they try to do!!!! after all of the problems they had the gall to go ahead and bill my account for the merchandise that they never fulfilled!!
Name: A***** L*****
Date: 2020-01-12 04:58:05
Rating: 5
Comment: Home Depot is probably one of the best stores of all time. They have knowledgeable associates and a ridiculous range of products that really any DIYer would almost ever need. But the cherry on top for me is the app. It literally tells you not only what aisle to find the item but what bay within the aisle (a 10-12 ft. area of shelfing). You cannot get any better than that in this day and age!!! If only my grocery store app or warehouse (Im looking at you Costco) would get onboard. The app literally makes every shopping trip a breeze. You can even text a Home Depot expert within the app as well. Just fantastic!
Name: C****** K********
Date: 2020-01-08 22:45:19
Rating: 5
Comment: Good service and selection.
Name: M*** M***
Date: 2019-12-08 05:06:40
Rating: 1
Comment: Customer service absolutely horrible!! Went into the store two hours before they closed for mini blinds. Not busy at all, way more employees than customers in the store. 15 employees walked by in a 5 min period and not one to help out, two sitting down at a counter talking to each other about the holidays looking right at me didnt even care as if I was not there!
Name: T****** C*********
Date: 2019-12-01 03:45:21
Rating: 5
Comment: I like this place. They had alot of sale items at the front of the store. For the black Friday weekend. There wast much else on sale throughout the rest of the store. Its a good place with good customer servive
Name: p***** F***
Date: 2019-11-10 22:11:51
Rating: 5
Comment: Had a great deal on the 20v atomic compact Dewalt drill motor that I could not just pass up on!
Name: N****** K***
Date: 2019-11-02 22:32:55
Rating: 4
Comment: Everything for do it yourself home projects. They can mix custom paint, cut blinds and wood, and will install just about any appliance.
Name: S****** V******
Date: 2019-11-02 20:57:15
Rating: 2
Comment: For the last few months this store has been a great disappointment, Ive shop there several times a week low inventory or lack of inventory unqualified staff, extremely dirty at times unsafe, at times as like today assistance manager with poor attitude. Looks like Lowes will be getting my business.
Name: L**** F*****
Date: 2019-10-18 22:53:33
Rating: 5
Comment: The visit was great. Got the paint chips for my home, the crew helped since the original chips were not labeled the same names as last year, injury kept me from doing the job last year. Crew also explained about color matching so the would be the same as the porch and stairs. Wonderful crew that is always helpful and try hard to find what is necessary when I dont have a clue of what I am doing.
Name: s**** s****
Date: 2019-09-21 02:58:34
Rating: 5
Comment: Love this store, easy to get help to find what I need, good prices. We had a few delivery problems but got it handled
Name: C****** K
Date: 2019-09-08 18:11:30
Rating: 2
Comment: Needed help finding a paint swatch. Person helping us just walked away and started helping someone else! Didnt even tell us he wouldnt be helping us anymore!
Name: Z** A*****
Date: 2019-07-21 21:12:28
Rating: 1
Comment: I order grill from home depot for delivery on weekend and the lady who took my order till me that delivery Saturday or Sunday all day, Saturday and Sunday all day I was waiting for delivery and no one showed up, than I went to home depot the store manager didnt even offer any store gifts and that he will reschedule for the delivery, than cancel my order never going there again. They deserve 0 star not even one.
Name: E******** H********
Date: 2019-07-16 21:17:22
Rating: 4
Comment: The paint counter is incredibly slow to take your order even when there a only a couple clients. Their customer service could be better too
Name: v******** 3**
Date: 2019-06-25 16:57:12
Rating: 5
Comment: Clean, well staffed with knowledgable hardware folks. I am always amazed at what I can find when I come here. Great prices and a clean store to boot.
Name: P*** K****
Date: 2019-04-12 20:38:17
Rating: 2
Comment: I find Home Depot is not helpful if ask questions. No one is knowledge about the items and they just guess if the item will work for you. Also hard to find people to ask the queztions too. Very frustration. I swirched to DIY Center.
Name: R**** Y**
Date: 2019-03-31 16:40:30
Rating: 5
Comment: Helpful and knowledgeable staff whether you are shopping for garden tools or any products related to your upcoming home projects. Price is very competitive as compared to Loews or even Costco but definitely with more selections and comparisons with other competitors.
Name: N**** M*********
Date: 2019-03-24 02:21:49
Rating: 4
Comment: Like any Homedepot or hardware store it is huge and most home related things are available. Usually on weekends there are lot of associates to help. But at same time lots of folks looking for help as well. I usually find associates who are very good and explain or help you chose the right stuff. But at times I also run into folks who have no clue. This store doesnt have hardware/options for very old houses that has some outdated standards.
Name: M****** L********
Date: 2019-02-20 15:52:18
Rating: 5
Comment: I am a contractor, it is no secret why contractors prefer home depot. the store has supplies that we use for building. other hardware stores cater more to the average homeowner but when it comes to real building materials, home depot is my choice.
Name: J*** M*****
Date: 2019-02-17 00:51:57
Rating: 4
Comment: Has most things you need for home projects, especially once you get familiar with the store and know where to find things. checkout is usually fast and efficient.
Name: T******
Date: 2019-01-10 22:02:57
Rating: 1
Comment: Store is a joke. You cant get anyone on the phone to save your life. No process for handling calls into the store. Shameful. Manager of that store is making ALOT of money! Do your job!
Name: J** E****
Date: 2019-01-07 00:27:51
Rating: 2
Comment: Its a great store but I hate the fact that they follow me around like Im going to steal something Im a little under weight due to a gastric ulcer so I kinda look like a tweaker my friends joke but dude quit following me I make 42.70 an hour people Im not stealing but thank you for profiling me anyways always a pleasure
Name: a*** M******
Date: 2018-12-10 22:47:10
Rating: 2
Comment: Kitchen design poor. Sales/ designers rude and unavailable. Do not answer phone or emails. Do not know the process to keep kitchen moving along. Started in September and still not near end of the project, although i was told the kitchen should be done by Halloween.Prices keep changing and increasing. Probably why they keep dragging the project out. The sale person will say - oh that promotion is no longer available.
Name: P****** F*****
Date: 2018-12-03 23:43:02
Rating: 1
Comment: I never ever get proper help...when I ask for help one person sends me to the opposite side of the building just to find out they know nothing about the item I needed to fix,then he sends me back to where I came from in the first place. Never returning again 3 strikes your OUT..... Going to Lowes for now on
Name: J*** P*****
Date: 2018-12-02 02:12:57
Rating: 5
Comment: One of my favorite places. I just needed a key made. It was a very good experience. As I approached the aisle where they make the keys, I looked for an employee and found one 20 yards away. I told her I need a key made. She disappeared for a couple minutes then return and made my key in 2 minutes. Done.$1.85
Name: V****** N***
Date: 2018-11-05 21:37:02
Rating: 5
Comment: Love the employees here! And My dog loves going here, im so glad home depot always your pets!
Name: M***** C
Date: 2018-10-22 20:03:58
Rating: 2
Comment: Great selections and okay price, BUT VERY poor service. Just did a lot of remodelling recently, got what I needed 65% from HomeDepot and 35% Lowes. Very poor system on their special order items. Kept calling back and I get different answers like, it has been picked-up, It has not arrived, This was not a special order, its an In -store item that you purchased and checked out. After waitng for 3 weeks, I decided to go to the store. Well, the sales rep did not special order it and did the transaction as In-Store item, PAID and picked -up. Spoke with the the supervisor on the phone before I headed to the store, she said I have to talk to the sales rep, but never got a call back, thats when I decided to personally walk in.
Name: A*** S******
Date: 2018-10-06 16:10:29
Rating: 2
Comment: Good selection, but if you buy a power tool, do your research first. The attendant acted knowledgeable but really did not know what they were talking about. Know what you want before you go. Dont asked questions there.
Name: S** G*****
Date: 2018-09-27 01:08:30
Rating: 3
Comment: Lack of customer acknowledgement at the pro desk. There was a Home Depot employee working on a little project behind the desk and wasnt really aware that there was a customer waiting to spend the few hundred dollars with a phone sale. Waited patiently with my cart full of lumber and electrical conduit as he continued to work on his project. Another customer walked up after about 5 to 7 minutes and that employee attended that customer quickly and was able to call someone over the intercom to help that customer immediately. I then was able to go ahead and continue my phone sale with the lady taking care of the pro desk sales. I left disappointed with my experience there.
Name: R V***** C****
Date: 2018-09-24 03:36:21
Rating: 5
Comment: Came to get wood for my gazebo. Found the boards i needed; the price was acceptable; the purchase was made. No time wasted; I have my materials; Im ready to finish the job.
Name: S**** M*******
Date: 2018-09-19 21:38:27
Rating: 4
Comment: Used to work here. Not all people are perfect. Still a good place to get DIY items.
Name: A*** G****
Date: 2018-09-10 20:23:19
Rating: 3
Comment: Its Home Depot..still wish they had knowledgeable employees that would know the equipment they are selling and not just read off the box..i can so that myself..😑
Name: P**** B
Date: 2018-09-07 01:49:11
Rating: 1
Comment: I seriously cant understand how this store can possibly be run the way it is for as long as it has been. I have yet to ever have even heard of the incredibly repetitive failures that this store has had in regards to my last several orders and purchases. Its literally been beyond belief.I ordered normal, in stock building materials from this store (concrete, rebar, drywall, plus some adhesive, tie wire, and small things. All of these were in stock. I ordered from this store, and they just transferred my order to another store. The others store called to say they couldnt make it ON THE DAY DELIVERY WAS SUPPOSED TO HAPPEN. No one could answer why this store transferred to that other store. It was a disaster.A few weeks later, I was back at this Simi Valley store to order some special order doors. I ordered them in the beginning of July. Thus far, my due dates have been 8/1/18, then 8/8/18, then 8/22/18, then 9/6/18, and today (the last due date) they said it would be 9/14/18. They dont respond to any emails, and Im now in the process of filing a complaint with a few consumer protection agencies in CA.It kills me to write this review. 85% of the employees are absolutely terrific. Now, the doors arent exactly the fault of this store, per se. However, in a month of asking for some form of answer, they havent bothered to even acknowledge me. Finally, after emailing corporate (who ccd me on their emails), the store responded to corporate saying its not their fault and let the customer (me) know when they arrive.Again, the delay isnt the stores fault, but the terrible attitude is.
Name: C****** B*****
Date: 2018-08-31 20:16:32
Rating: 5
Comment: Ive switch back and forth between this Simi store and the one in Newbury Park. I prefer the Simi one as it usually has the things Im after. I only use Newbury Park if Im over that way anyway. The staff are very helpful.
Name: M***** L***
Date: 2018-08-21 20:21:34
Rating: 1
Comment: Store policies are very anti-consumer. Especially with appliances, their policy is effectively As is and All sales final. Once you give them the money for a large item they wash their hands of you. Be very cautious and ask about warranties before buying from Home Depot!
Name: G***** P****
Date: 2018-08-15 01:27:45
Rating: 2
Comment: DELIVERY PROCESS NEEDS REVAMPINGI was supposed to have a refrigerator delivered last Tuesday. I called around noon to report that I had not received any notification about the delivery. The person I spoke to looked up my info and told me it was in transit and should be delivered by 8:00 PM.At 8:00 PM no delivery had been made. I called and spoke to a different person who told me there was a glitch in the system and my refrigerator was supposed to be on the box truck but that did not happen. She said she would try to get my delivery scheduled for the following Tuesday, today.Yesterday I called to make sure it would be delivered today. Nobody could tell me. Late in the evening a nice man called and told me it was supposed to have been delivered last week, but something happened. He didnt know what happened,, but he would try to locate my refrigerator and get it on the truck for the following day. He suggested I call back in the morning.I just called, at 9:30AM. I was told THERE IS NO WAY TO KNOW IF MY REFRIGERATOR IS GOING TO BE DELIVERED TODAY. Apparently a box truck comes whenever it feels like, takes some delivery items and leaves. NO ONE IN THE STORE KNOWS WHAT IS ON THE TRUCK.This is beyond ridiculous. Im supposed to spend another day waiting for an item that may or may not be delivered and NO ONE AT HOME DEPOT CAN TELL ME. BTW, the delivery window is 6:00 AM to 8:00 PM.Cmon---- you should be better than this!!UPDATEA male called me to verify my address for delivery. He told me that they would not bring the refrigerator into the house. I told them Home Depot had said that the refrigerator would be brought over the threshold into the first room. He asked if there were stairs. I told him two steps as I was on a raised foundation.When they arrived, he told me they would leave the refrigerator at the bottom of my front porch steps. I told them Home Depot said they would bring it inside.He told me that he didnt work for Home Depot and that Home Depot shouldnt tell people we are going to do things we arent going to do. He said they couldnt bring it up the two steps because the dolley was broken. I said, you should have a dolley that works.He replied, We should but we dont, in a really snarky tone. I had a guy at my house doing some painting. He got his hammer and helped them repair their dolley. They literally crossed the threshold then took the refrigerator off the dolley. I think they only put it back on the dolley and moved it further into the house when they realized they had blocked their exit.To top it off, the refrigerator had 3 dents and a huge scratch. I was pleased with the original price but its not worth the aggravation. I am returning the dang refrigerator. Ugh.I kind of like Home Depot--- I have spent a ton of money I the last few weeks. But they have GOT to get this subcontractor delivery thing under control. 😡
Name: m******* v****
Date: 2018-07-30 23:32:57
Rating: 3
Comment: This is just your typical Home Hardware/Tools/ Garden/ lumber store and this store is actually huge with lots of inventory to choose from. Its so large it can be a little overwhelming if you dont have any clue where stuff is or if youve never been there before. If you can find a worker thats always a good idea for help, and usually the workers at Home Depot are easy to spot wearing their bright orange aprons.
Name: T M***
Date: 2018-07-24 05:30:38
Rating: 5
Comment: Good selection of gardening plants without driving to a nursery. Well stocked carpentry supplies. Solar outdoor lighting. Good for long walks
Name: T**** J****
Date: 2018-07-12 22:31:42
Rating: 3
Comment: The employees are very helpful. The inventory is adequate.Prices have gone up on numerous items and I dont find them as competitive with their prices as they once were.
Name: W*** T*********
Date: 2018-05-23 20:49:11
Rating: 1
Comment: No associates at this location will answer the phone. The first time I called, I selected the option for truck rental - I waited 9m30s and no answer during business hours. I called back and pressed 0, waiting another 4 minutes before hanging up again. Maybe Lowes will want my business considering if my generator can not be fixed, Ill be purchasing another for $1300. Theyre loss.
Name: C******* T*****
Date: 2018-05-14 16:03:54
Rating: 2
Comment: My husband and I came into the store to purchase items for a job. We noticed the only change registers open, aside from the pro service check out, was the self checkout. We approach the one station and start to ask the check out attendant for a moment of help. She interrupted us rudely saying that she is helping someone else and turned her back on us. So, we went to stand in the line at check stand 2, and the lady at that register was just as rude. She looked up and told everyone that she is closed and continued to finish her current order. We then ended up at the pro check out where Sheryl was great. She was accurate and efficient. She was much more pleasant then the first two attempts to check out. Sheryl should receive some sort of special recognition for being the example of what an employee should be. I didnt know customers were such a bother to a companies employees. Do companies give annual reviews any more? If not, they should. Maybe their employees attitudes with customers would change.
Name: B**** P********
Date: 2018-03-26 23:49:53
Rating: 1
Comment: I booked an appointment with the Home Depot Window Replacement consultant and a guy named Tim showed up, after taking all the measurements for the 17 windows and the patio door he quoted me $20,048.50 for the Milgrad Tuscany Windows and then proceeded to give me big discount of $1002.42 on the whole invoice (total price $19046.07). Same Milgrad Tuscany windows was quoted by Lowes Lady for $12,160 a difference of $6,886,07. WOW what a great commission. Tim called and wanted to go ahead with the order and when i told him the quote from Lowes he was rude and hung up the phone and then I called his Manager named Orr and left two message who did not care to call back. What a bad name these guys are giving to the company.
Name: V**** L****
Date: 2018-03-23 22:40:23
Rating: 5
Comment: Home Depot has the organic and non gmo vegetable plants I was looking for, so thumbs up to them. Overall, I think its a good big box home improvement store.
Name: T**** A* H***
Date: 2018-02-24 19:24:32
Rating: 2
Comment: 6-27-14. Re: just wanted to know if a GE Microwave was in stock! Should be simple, right!? Right now, I am ON HOLD with this store...STILL on hold after 12 minutes.Heres what Ive been experiencing: The receptionist answers, then tries to transfer me to the Appliance Dept. I have been kicked back to the Receptionist multiple times. After the 3rd time/transfer, I asked for the Store Manager, who informed me the Appliance person was right next to him. Store Manager TRANSFERRED a 4th time.Appliance person FINALLY picks up and asks me for a SKU. No SKU, only model number on the website. Gave him the model no, and he put me on HOLD for several minutes...doesnt say: may I place you on hold, just does it. Then comes back and tells me the unit isnt in stock. I asked him when I will be, doesnt know, and tells me to order it online. I NEED a FRICKIN microwave NOW, which I why I need to find one IN STOCK.Home Depot, to avoid this situation, can you please allow your consumers the ability to SEE if an item is IN STOCK, so we can avoid the awful phone call experience? Thank you.
Name: J** P****
Date: 2018-01-12 17:02:56
Rating: 5
Comment: Terry was a great help in the tile dept. Answered all my questions and help me find/matched the tile I needed!
Name: P**** K***
Date: 2018-01-03 11:53:39
Rating: 1
Comment: WENT TO WALMART IN THE SAME CENTER AND GOT A FRESH 6 DOUGLAS FIR FOR THE SAME PRICE!!! $30 for a 3ft tree at Home Depot?! Over half the lot are unsold trees with old hard needles, the place is a fire hazard, Manager claims he got them yesterday and was rude, defensive and dismissive when I brought this to his attention. The young man packing the trees however stopped me as I was leaving and tried to help find another solution but unfortunately had no power to make any changes.
Name: O***** C*****
Date: 2017-10-21 22:55:15
Rating: 2
Comment: Went in looking for a piece of wood ( craft project ) 12 inch wide x 6 foot. An associate not from that department called for help, no one ever showed up. A gentleman from hardware did best he could. Guess its a special cut. This is why.....I go to Lowes.
Name: E**** A*****
Date: 2017-10-01 00:52:21
Rating: 2
Comment: Service was horrible. Three customers waiting for materials for over an hour talking with assistant manager an employee disregarding his manager. Way understaffed with employees with no knowledge of how to get you what you need.Waiting for forklift driver with plenty of forklifts just sitting in the aisle.
Name: J*** Q***
Date: 2017-07-24 00:48:20
Rating: 2
Comment: Shopping was fine. But when we left the after 30 minutes of shopping, our car was dented and scratched with an orange mark from a Home Depot shopping cart. We reported to the manager Raymond De la O, and he took down info, took pictures and said he would notify their insurance company and that the insurance company will contact us. Hopefully Raymond and Home Depot will resolve and pay for the incident.
Name: J***** B********
Date: 2017-06-20 16:11:04
Rating: 1
Comment: 6-20-2017 this store is a mess, in stock items are not on the shelf. Under staffed, miserable employees, dirty parking lot, I was also on hold for 14min 56 seconds with zero apologies. Management must go!!!!
Name: D***** C*******
Date: 2017-04-28 00:19:32
Rating: 1
Comment: Well I cant said the same thing. personally I got bad service. There were some employees just standing around not doing anything while in need it help. Its just my own opinion.
Name: T***** H***
Date: 2017-04-15 15:24:54
Rating: 5
Comment: Harry in the Electrical Department warrants 6 stars if that were possible. He helped my wife and I repair a broken switch on a table lamp that someone else had told us would cost $70 to repair. You dont get customer service like that many places anymore. Thanks Harry!!!!!
Name: H**** C*****
Date: 2017-02-27 19:14:08
Rating: 5
Comment: OK - Samuel was the best. My foreman said he was super helpful and gave us a discount on siding for our project. He is in Home Depot a lot and asked me to give this review - so ya gotta know the dude was outstanding!
Name: L*** Z*****
Date: 2016-11-04 00:45:47
Rating: 1
Comment: Really bad customer services unhelpful and lazy I returned something but just because has nothing wrong they wont wanted take it back even I had the 90 days policy and also they charge 15% when I buy there unbelievable....ask twice about the return policy before you buy it I recommended to go to lowes they have not questions for you when you returned !!!!!!!!!
Name: g**** j**
Date: 2016-06-12 21:33:49
Rating: 4
Comment: Convenient if your familiar with the store id recommend self checkout the cashiers are rude and dont get wood that isnt accurately the size you need unless you plan to cut it yourself because precise measurements arent cut here is what the staff will say when you need anything around 1/8 off cut offThats Awesome🤔
Name: B**** L*******
Date: 2016-06-12 17:22:55
Rating: 5
Comment: Found everything I was looking for. Many fast and friendly associates that are knowledgeable were around to help me. Cashier checkout was fast and convenient!
Name: P*** C******
Date: 2016-01-01 22:54:21
Rating: 1
Comment: This store is dirty, and does not have basic items in stock! Plumbing and irrigation supplies are poorly organized. The store is cluttered and dark. Try to get help from an assistant, good luck! I recommend the Lowes in Simi as a much better experience. The best Home Depot Im the area is in Camarillo - awesome store😀
Name: M**** P*****
Date: 2015-08-13 10:52:54
Rating: 5
Comment: Every time I visit home depot Im sure to say high and ask for help from Sonny. He is always smiling and you can find him working hard when you cant find anyone else in the ENTIRE store! Hes helped me load on his day off, always helps, gives amazing advice on getting my projects done thank goodness because Im lost sometimes and always makes us smile and laugh, hes a blessed one, I do NOT appreciate the manner in which the management there speaks to or treats there employees what so ever!! Its Because of Sonny Icontinue shopping at Simi Valleys Home Depot and I am not alone in saying this! :) thank you Sonny God bless you, keep smiling!
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Name: V**** M******
Date: 2024-06-19 18:13:50
Rating: 1
Comment: Not a friendly store