The Home Depot

Address: 1200 Flower St, Burbank, CA 91502, United States
Phone: +1 818-556-1512
Services: Service options: Kerbside pickup, Delivery, In-store pick-up, In-store shopping, Same-day delivery,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Offerings: Assembly service, Repair services,
Amenities: Wi-Fi, Wi-Fi,
Planning: Quick visit,
Recycling: Batteries,
Payments: Cheques, Credit cards, Debit cards, Credit cards,

Category: Home improvement store, Appliance store, Bathroom supply store, Cabinet store, Hardware store, Lighting store, Paint store, Rug store, Tool store, Window treatment store
Rating: 4.2
Site: https://homedepot.com/l/Burbank/CA/Burbank/91502/6654
Worktime:
DayTime
Monday6 AM–10 PM
Tuesday6 AM–10 PM
Wednesday6 AM–10 PM
Thursday6 AM–10 PM
Friday6 AM–10 PM
Saturday6 AM–10 PM
Sunday7 AM–8 PM



Name: S******** A*******
Date: 2024-07-01 17:10:55
Rating: 1
Comment: Terrible service given by Sandra at service desk. She refused to give me a return in cash when I used my debit card for purchase. On top of it had a bad attitude!
Name: G****** A****
Date: 2024-06-29 14:15:36
Rating: 5
Comment: Nice HD. Very clean.
Name: K**** L****
Date: 2024-06-27 06:04:39
Rating: 1
Comment: Such a rude experience with one of the male team members!I was shopping alone and pushing my cart along when I was approached by a male employee who I felt observing my cart as he walked by. He stopped me, told me to back away from my cart, I did so thinking my cart had some issue and instead he reaches in the cart to flip my “no mess, squeeze” Dawn dish soap bottle upside down. (Wrong side down actually) With an annoying tone he said he was flipping it over so it didn’t leak. But it was sitting in my cart exactly how I pulled it off the shelf?! Not polite about it all! Not appropriate to be observing what’s in my cart at all. And 100% would have never happened to a man!
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Name: M****** S*******
Date: 2024-06-26 04:51:24
Rating: 5
Comment: Everyone in the plumbing department was extremley helpful and kind.
Name: D**** H******
Date: 2024-06-23 14:11:19
Rating: 1
Comment: Home Depot was a hell of a lot better of a company 10 or more years ago when they had people that worked in departments. Instead of like now how there are people at the cash registers and customer service and you have to hunt to find a person that works in a certain department. I had a ridiculously bad experience lately. I bought some lily bulbs from them about two and a half months ago. Not one of them sprouted much less grew any flowers. I wanted to get my money back and was told I would have to return the bulbs in the original packaging with the receipt. I had the receipt and the packaging but literally had to tell three different people that if the bulbs didnt sprout they have probably already biodegraded & no longer existed. I talked to one very argumentative customer service on the phone. It did not go well. I tried again a few days later & I was then told I should not have a problem but would probably have to get a store credit and not have my money refunded. I went in the next day after talking to someone on their National customer service line and it took about 15 minutes and a manager had to help after all is said and done I had probably spent about 2 hours and dealt with seven, 7!!! different people not get my money returned but a store credit ($12.37) which I used towards getting a new box fan. Ridiculous nightmare. Ive had retail sales jobs before theres no reason it should have been this much of a pain and taken up so much of my time.
Name: L**** S
Date: 2024-06-22 08:21:18
Rating: 2
Comment: I took my Mom there to look for iron fencing to install on top of her cinder block wall. The Scooter for the handicapped/elderly was not charged, so my Mom had to carefully shuffle along side of my cart. We were told it was in the gardening department, so we walked all the way over there. We asked another employee there and he directed us to an aisle. Of course, they weren’t there. He then sent us back inside the store to an aisle deep inside. Too far to shlep my Mom. I left her with the cart and speed walked to the aisle. They weren’t there either. I went back to gardening and explained the situation with the man in gardening. He tried looking it up, but wasn’t successful. He told us to stay there while he looked for a colleague who would know. After a while, he returned only to tell us that they don’t carry those in the store. They are only available online. They wasted our time and exhausted my Mom for the day. If the three employees I spoke to were more knowledgeable about their inventory etc. we would have known right away and would have been able to go to Lowe’s that day. Instead, I had to wait another week until we had the time to shop. Luckily the Lowe’s employee I spoke to knew exactly what I was looking for and walked us right over to them.
Name: J***** C***
Date: 2024-06-10 22:19:57
Rating: 1
Comment: It’s incredible how consistently bad the customer service is at Home Depot. No matter how kind you are, they’re going to treat you poorly. Guess I’ll continue to buy tools online.
Name: M*** P*****
Date: 2024-05-18 20:45:52
Rating: 3
Comment: Dope selection, dingus staff.
Name: L**** S****
Date: 2024-05-16 12:17:28
Rating: 5
Comment: I love home depot they have everything. When you find someone to help you they can and will walk you to where you need to go show you the product and are able to explain in detail what its for and they will show you similar items cheaper.
Name: b**** a** m*** f** e***
Date: 2024-05-15 18:33:07
Rating: 1
Comment: Not coming back to the garden section Richard was the cashier there, giving actitud to all customers, he dosent even know how to say hi, they shouldn’t have lazy and rude people working
Name: L** C******
Date: 2024-05-14 15:06:56
Rating: 5
Comment: Shelves were fully stocked, and the Pro counter had no line!! This Home Depot is Pug and Terrier approved
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Name: N*** M******
Date: 2024-05-10 06:00:37
Rating: 5
Comment: Update 5/9/24I drive a bit further to visit this Home Depot to get Tim’s help with Plumbing. He is a wealth of knowledge and has helped me when I thought we were going to have go to without water for the night due to a repair.I need to but the vent to attach a no-hub coupling to convert the drain to ABS. This is a large job that involves a lot of creative problem solving. The house being built in the late 40’s. They did not have garbage disposers or dish washers back then.I have been able to do bathrooms and re pipe sections of our home to ½” Copper with Tim’s help.The picture was taken with Tim and Luigi before closing when I was racing in to get last minute parts to start to cut pipe the next day.I am very happy to have people like Luigi and Tim who are more than willing to help with information about home repair.Update: 3-11-23I wish to share how Tim in the Plumbing department saved me hours and hours of work. I am re-doing the galvanized corroded pipe to copper. I had an issue with this soft ½ copper that is older than me. I was stuck. I was going to cut it and sweat a connection on. I stopped to ask advice. I am glad I did. Tim was there to help me with the connections and told me a much better way to do them. I had other connection problems that he found solutions to that will help me tremendously. I met Solomon the Manger. Right away he thanked me for coming to his store. I said “Tim is the reason why I am here.” I really needed the advice.I am a very happy customer of Home Depot.First time that I rented a truck to transport pavers. Home Depot trucks are excellent. I was sure surprised on the quality of those trucks. I will be renting them again. Excellent guys at the rental desk at the Burbank location on Flower Street.
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Name: R***
Date: 2024-05-09 21:29:08
Rating: 3
Comment: I have never seen so many people standing around and doing nothing in my life. They’re getting paid but don’t really want to help. I was sent all over the store looking for items. Only one person really helped me out. A new guy named Mohammed who had been there for one week. He actually took the time to walk me across the store to find an item I needed. The rest of the employees are absolutely worthless.
Name: T** A**
Date: 2024-05-06 23:58:58
Rating: 5
Comment: Nice place for the daily grind of remodeling.Ill be finishing the new room soon
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Name: V***** S
Date: 2024-05-05 01:58:58
Rating: 3
Comment: Love Home Depo in general, but God help you if you need human help in this store. Had this issue now several times that the item I want is listed as having 50+ in stock available for pickup at the Burbank store online. I show up and theres zero. I ask for help, they promise to send someone, then no one comes, then I ask again, they promise that someone will come, still nothing, 30 minutes go by, still nothing, I ask the manager at the checkout, she says she tried but one of her people was on lunch, the other did not want to help. This is a direct quote. Mostly I had this experience at the Lumber department. Ive been coming to this store for more than 3 years now. From now on when I cant find something immediately I will just drive over to Lowes which is 6 minutes away and always has everything. This is exactly what I did now and it worked.
Name: C*** D***
Date: 2024-04-23 05:51:09
Rating: 1
Comment: Employees need to do their job instead of playing security
Name: R*** O****
Date: 2024-04-10 17:25:53
Rating: 5
Comment: The Home depot is my second home! I go here for all my tool purchases, gardening and home decor adventures as well as paint section which im also there alot. Since i refurbish furniture this is the best place to be so that I can get all I can to create a masterpiece. I went there recently and got about 30 bags of red wood mulch for the flower beds in my front yard and it wasnt expensive at all. Shop at the home depot for all of your household needs.
Name: K***** D********
Date: 2024-04-05 06:22:06
Rating: 4
Comment: Very organized and clean, customer service at its best!
Name: A*** G*********
Date: 2024-03-23 16:20:47
Rating: 5
Comment: This review goes out to Tanya.We had quite a saga trying to correct a wrong item delivery - I can’t tell you how many times we called before we finally got Tanya.Tanya was a true leader that heard our problem, acknowledged our frustration, and helped get it resolved.Thank you so much!
Name: c***** P******
Date: 2024-03-20 09:40:02
Rating: 4
Comment: I vist random locations I get my daily steps in and find hidden gems here and there
Name: M****
Date: 2024-03-05 08:36:39
Rating: 1
Comment: The employees at self checkout out discriminate.The associate quickly comes over and grabs my cart, and starts scanning my items. I thought ok she’s going to help me but then I told her I have a phone number thinking she was going to continue to help me by putting in my phone number. She just saids ok and walks away.She didn’t say anything else except ok not another word. I realize that she wanted to ring up my purchase cause she thought I was going to steal. Not everyone is a thief.
Name: L*** M**** B*******
Date: 2024-02-17 23:28:18
Rating: 5
Comment: We picked up patio chairs today at Home Depot but found only three on the display floor. Even after much searching, we were unable to find the elusive fourth chair. That’s when Tara saved the day! She tracked down the chair (which had just arrived in the warehouse) and had it delivered to the front door. Great customer service — and a big thank you to Tara for her help!
Name: B*** I*********
Date: 2024-02-12 06:28:58
Rating: 5
Comment: Always good to shop at home depot, its where you find all your needs, and everyone is ready to help.
Name: J*** O*****
Date: 2024-02-12 01:05:52
Rating: 1
Comment: Infested with animals, cockroaches The musty smell is a bad experience all the time.
Name: D**** K****
Date: 2024-02-04 08:48:35
Rating: 5
Comment: They actually have customer service at Home Depot. Seems like that’s a thing of the past. And they have enough employees there to help you. They have an amazing selection of storage containers, their cardboard boxes for shipping and Movie are fantastic better than U-HAUL or Lowe’s. And their prices are very competitive, but the quality is a five star. I ship to my place in Oregon regularly and those boxes hold up the other ones turned to balls from the other two stores. I of course I love Milwaukee tools. And they have them there. We’ve purchased all our lumber for our redo in our kitchen and again I say their customer service is good. I’ve got lots of parking. And great hours.
Name: J*** E
Date: 2024-02-03 23:20:05
Rating: 1
Comment: This store needs to find some new employees in there lumber department. We were about to spend close to $300 on wood pieces and we had to ask multiple time for someone to come over and help cut them. Then when someone finally came over he didnt even know the measurements of the wood that was already precut so we walked out. The Marina Del Ray location has way better customer service.
Name: D*** J******
Date: 2024-01-26 02:49:57
Rating: 5
Comment: We received helpful guidance from an employee, were very impressed with the big selection of LED lights, and quick checkout!
Name: C** W (********
Date: 2024-01-16 02:35:27
Rating: 4
Comment: Hard to find employees to help out! Didnt have to look as hard as when I go to Lowes though lol.
Name: S***** B*****
Date: 2024-01-10 21:15:50
Rating: 5
Comment: Great service, found everything I needed without difficulty, several staff checked if I needed anything or had questions. Cant speak highly enough about this place.
Name: A*** S***
Date: 2024-01-06 23:25:54
Rating: 1
Comment: Terrible customer service, I’ve been waiting for 15 minutes to get the price check for the piece of wood, which costs about $2.I called twice for the manager, and no one came to help.They absolutely do not care about the customer service and customer’s satisfaction.Stay away from that location!Absolutely unprofessional staff members! Only supervisor Chris was able to finally help me.
Name: S** S***
Date: 2024-01-03 21:45:30
Rating: 5
Comment: My favorite place to go for getting ideas and stuff for maintenance my house
Name: C****** K***
Date: 2023-12-27 17:23:18
Rating: 1
Comment: The one star is to much for the sorry customer service your lumber depth had no one available to cut lumber the two merchandise persons offered to help but this is not their job. Called three time no one ever showed up. Then we left went to other home depot their saw was not working. Teach to use a hand saw. Or an electric saw for better customer service. AFRO Americans love good customer service none of which I got from Mt visit.
Name: S***** S*******
Date: 2023-12-10 00:13:06
Rating: 5
Comment: Good shopping mall.Everything is good Employees are very friendly.
Name: S***** G****
Date: 2023-11-30 00:06:04
Rating: 1
Comment: They must hire clown school dropouts because the woman managing the self checkout line was incredibly rude and unhelpful. Dont waste your time here.
Name: N**** O
Date: 2023-11-25 02:27:06
Rating: 1
Comment: Had to wait 40 min for someone to come and open a power tool under lock and key, ridiculous
Name: S****
Date: 2023-11-02 13:13:01
Rating: 1
Comment: Don’t bother coming here if you’re looking for paint. They will literally ignore you. And while standing for 20 mins and having to wave to get their attention they meet you with a heavy sigh and the ugliest thizz face and eye roll you’ve ever seen. The level of rudeness, incompetence and misery is at an all time high. I left and went to Lowe’s. What a difference! I was able to get immediate help at Lowe’s and got enough paint to do my whole 1500 sq ft apt.
Name: P*** Z
Date: 2023-10-28 19:02:25
Rating: 1
Comment: Worst home Depot of all. I called 30min phone call wait . Just to hear them remark about the phone ringing. Then I asked if the tool was available for rent and they said it was . Low and behold I drove up and they said it was never available they never got a call. These people need to be fired asap . They dont respect people or people time . Dont shop here. !! Hopefully they close this home Depot down and build in another area where the locals they hire have a higher IQ
Name: K**** M****** (****
Date: 2023-09-30 02:37:28
Rating: 4
Comment: Huge and busy. It can be hard to find what you need l, if you find someone to help you it is easier. But I got tired of waiting for someone to finish to helpe
Name: J**
Date: 2023-09-28 17:39:48
Rating: 1
Comment: This store needs to watch who theyre talking to and accusing. I ordered an online pickup order and sent my employee in for the pick up. On the way out the store, my employee was confronted by several Home Depot NPC clowns accusing them of stealing the product when it was already paid for. How degrading, get your facts straight before accusing my employee when hes doing what he was instructed to do. Obviously your loss prevention department sucks if you dont have eyes to see that online pickup orders have a yellow label on them indicating the order is already paid for. Use your brains before running out and accusing somebody. Next time Ill take legal action for distressing my employees. This is your warning
Name: D***** A****
Date: 2023-09-25 16:36:22
Rating: 5
Comment: Staff is always kind and helpful. The store is clean and well organized
Name: E****** R********
Date: 2023-09-15 03:46:38
Rating: 5
Comment: Brother and I looked around, Brother went to the Garden area, i bought Safer to kill Bugs, Safe Dogs, Cats, and Humans, You can walk on the powder.It is a lot of a mess i wouldnt buy again.
Name: R** R**
Date: 2023-09-13 20:35:06
Rating: 4
Comment: I find it odd that they dont have more choices etc..But also I understand that modern shopping trends and the risk of massive theft rings leaves them financially vulnerable.
Name: J***** P*****
Date: 2023-09-13 20:10:24
Rating: 4
Comment: I asked a worker for door knobs and dead botlocks lol she said on ile 12 but it was in ile 9 other than that it went great, just gotta find what you need yourself I guess
Name: A***** D****
Date: 2023-09-13 16:11:35
Rating: 5
Comment: Ok…. Gotta love Home Depot for all their Halloween stuff!!! Most of our outside decorations are from here. Love love love them!!
Name: T*** C*****
Date: 2023-09-12 10:51:37
Rating: 5
Comment: They have a great system similar to Amazon for picking up online orders. I was in and out without having to reach out to anyone for assistance. I also really love how you can find out exactly where an item is in the store before heading out. I love it when things are done in a very efficient manner. Kudos to HD.
Name: C********** S********
Date: 2023-09-12 00:02:35
Rating: 5
Comment: SO MUCH BETTER THAN LOWES. You actually get people who know how to do the work because many are/were contractors. LOWES personnel know less about things than the average do-it-yourselfer.
Name: R***** H*****
Date: 2023-09-01 02:32:54
Rating: 2
Comment: Workers not knowledgeable on products.Why are there so many workers at the self check out? Seems like a waist of manpower.
Name: A****** K*********
Date: 2023-08-31 00:40:35
Rating: 5
Comment: I was at the Hime Depot in Burbank looking for some fences, and I found Eldy & asked for his help. First he answered my questions in detail, then he helped me choose the best product based on my needs, and at the end he cut the wood for me based on the sizes that I needed.If you need anything from the Home Depot in Burbank, ask for Eldy.
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Name: W** S***
Date: 2023-08-24 01:05:48
Rating: 1
Comment: Called and asked a simple product availability question. I got transferred multiple times and at the end someone just left me hanging in the call for 10 mins. Every single person I spoke to only asked: “what? Wait hold on.” No explanation or anything at all.
Name: C***** D***
Date: 2023-08-17 13:33:13
Rating: 5
Comment: Great store alot of different stuff.need more register ladies
Name: L***** G
Date: 2023-07-26 12:25:28
Rating: 5
Comment: Needed to cut a few keys, so I asked directions from a cashier, who immediately paged for assistance in the intended aisle. I walked there, and before I could even select my key design, an employee showed up to operate the machine. WELL DONE HOME DEPOT! Your staffing appears to be generous, and customer service has greatly improved. Thank you!
Name: j***** c***
Date: 2023-07-25 19:52:40
Rating: 1
Comment: I’ve been calling for 20 minutes at two different stores to get a simple question answered if they have a product in stock with the SKU number and I keep getting hung up on or no one answers the phone. I better stick to just ordering from Amazon.
Name: E*** B***
Date: 2023-07-11 01:13:16
Rating: 1
Comment: Today I was in your wonderful store and tried to ask for help from an employee Claudia, and she was rude to me, smiling in my face. I ask the higher authorities to instruct her and punish her financially.
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Name: M******* Y****
Date: 2023-06-13 18:09:21
Rating: 5
Comment: Love this store. Just happened to pass by Home Depot when my bicycle crank arm fell off the bike. Brought the bike inside and tightened the hex nut which keeps it into place. Back on the roads within 10 minutes.
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Name: E***** M
Date: 2023-05-30 02:44:40
Rating: 5
Comment: Great customer service! Everyone is helpful if someone doesn’t know they direct you to the right person/department.
Name: R***** M*******
Date: 2023-05-19 23:25:39
Rating: 5
Comment: Personel are very helpfull. This is not the first time I encounter that they lieve what they do and guide you to the needed isle or help to choose the right part.Great job! Keep it going Home Depot👍
Name: B** C
Date: 2023-05-10 21:49:38
Rating: 4
Comment: Great store with almost anything you need for home repairs, gardening, etc. 1 less star because worker was vague and did not seem to know what he was talking about. Maybe new hire...
Name: M***** C*****
Date: 2023-05-03 23:20:08
Rating: 1
Comment: Hope Depot Glendale is full of people doing other business in their parking lot and they will run you over!! There are nails all over their parking lot, as well just had my tire repaired HD CEO Craig Menier makes $90 million a year to put mom and pop hardware stores like Virgil’s (doing business in Glendale for over a hundred years) out of business, exploit employees and provide no system through which anyone can issue a complaint -/ take this review seriously that place is just awful and the dismaying reviews are testament to that.
Name: A*
Date: 2023-04-27 23:48:15
Rating: 1
Comment: My home was built in the 60s. A fact Home Dept didnt bother to ask about until after they charged me $50 and sent someone to do the measurement. He wrote down - clear as day on the report submitted for an estimate - that due to the age of the place, there could be asbestos. He assured me that if so, the installers would only charge about $100 extra and handle it.After literally hours and hours of endless discussions and verifications on phones and in person, I was given the greenlight and an estimate. I purchased all the materials and the installation. I paid someone to bring the heavy load from the store to my home - Home Depot would only deliver either to the store, or to the curb. I also had to free up my schedule, empty the kitchen and the fridge, and get up at an ungodly hour.THEN the installer informed me, on arrival, that I needed to hire a special company to check for asbestos before he could proceed! I also discovered that if there was any, I would be charged thousands of dollars to handle it.I managed to get Home Depot to pick up the materials cluttering my living room. When I didnt hear back from them, I filed disputes with the two credit card companies I used. One of them re-credited me right away, the other is still waiting for Home Depot to refund it on their own volition before they intervene. Almost 3 weeks later, Home Depot has not yet refunded the money.My credit card company would handle this part. But I am out $160 ($50 for useless measuring that is unrefundable because of the service I supposedly received, and $110 for someone to carry the materials). Not to mention all the time I wasted and the aggravation.Home Depot refuses to take responsibility for any part of this fiasco. I will NEVER hire them for any job and highly suggest you dont either. Interestingly enough, they practically flood the web with scores of their own websites showing mostly positive reviews. I suppose they are trying to bury the real ones.Whether dishonest or incompetent, I would never use Home Depot again for any installation project I might have.
Name: S****** O******
Date: 2023-04-01 23:02:01
Rating: 5
Comment: This Hime Depot is always clean and well managed. The staff are friendly and helpful. We come here so much because it’s a dog friendly environment. The staff are always nice to our Rhodesian Ridgeback and make us feel welcome. Always a good selection in the Garden section.
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Name: S**** H********
Date: 2023-03-08 19:38:01
Rating: 1
Comment: I placed an order online for delivery to home Depot in Burbank. The tracking notification said it was delivered to home Depot on 2/27. I went to home Depot last night since I never received an email to pickup. The little boy who was supposed to help me looked high and was clearly annoyed that a customer was speaking to him. He placed another order without my consent. Then the supervisor defended his actions like a mom coddling her immature child. I received an email today 3/8 stating that my order has been cancelled. Amazingly great waste of time dealing with workers there.
Name: P***** M*******
Date: 2023-02-24 03:06:59
Rating: 1
Comment: 7pm..Yup 1 star because its nice and clean. Other than that, I came for 2 items in the power tools section. Took me 5mins to make sure it was here. Asked cashier for someone to open the locks. Took him 10mins to call someone and that was after he saw me again and realized he didnt call anyone. Nobody came even after 30mins. Im practically the only person waiting and nothing. Casher can still see me and nothing. Ohhh its not busy at allll!!! Maybe less than 20 people in whole store the whole time. Yup I decided to wait and wait just so I could do this.
Name: G******* M*****
Date: 2023-02-20 02:54:42
Rating: 1
Comment: Came for a bbq. They only had floor models. They said we can order a new one and have it delivered. Bbq ordered. Bbq arrived- it was a badly beat up model. I called the sunset store where the bbq was bought and they said said I need to call the Burbank store bc they were the ones to deliver the item. Long story short- after an hour on the phone and back and forth between these two stores and their “managers,”they agreed to pick up the run down bbq. After 3 weeks a refund was issued and not for the full amount paid. I should have bought the bbq from somewhere else. Such a headache.
Name: H**** P*****
Date: 2023-01-26 23:24:08
Rating: 5
Comment: Home Depot always there for me. They literally got everything you need because of Home Depot. Lots of people have a business. They have great stuff and you can build a house from zero. The price is recently raised but it’s fine they are not too greedy. I understand the market and I really appreciate that we have business like this Lowes for example are very expensive and they have the same stuff. Ace Hardware are nice too but Home Depot is the winner. Also if you need some helpers, they always wait outside. They have everything inside the store barbecues cleaning product painting product literally everything.
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Name: t*** f******
Date: 2023-01-23 04:27:45
Rating: 5
Comment: I got to say every time I go to Home Depot and ask for help I get it. Much appreciation to all the people who said yes and help me out this time with and help put it in my car. It was the tile guys and the manager. so thank you to everyone at Home Depot who says yes it is helpful. High in particular are very appreciative that thank you.
Name: R*** J**** T*****
Date: 2022-12-25 16:24:54
Rating: 5
Comment: I always enjoy a home depot run. If there is an issue the team here can always help. They are knowledgeable and friendly. Yesterday I even ran into Santa Claus there!
Name: D*** S*****
Date: 2022-12-21 03:13:02
Rating: 1
Comment: Terrible service! First they cancel my Monday delivery. Waited all day Tuesday for the delivery, did not even call to cancel it. Now they wont deliver until Saturday. Waited for hours trying to get someone to answer the phone. Just awful service. Wasting my time, never shopping at Home Depot again, they do this each time. Lowes is far better, never had an issue with Lowes.
Name: E**** J*****
Date: 2022-12-20 01:54:48
Rating: 5
Comment: Master Home Builders are professional guys. They build my home designing so awesome.their Artificial Grass looks like original and precious.i am impressed with their work.
Name: A*** A**
Date: 2022-12-17 06:44:43
Rating: 5
Comment: One of the best places that you may find almost everything you need to fix or improve your house.
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Name: J** M*****
Date: 2022-12-17 02:05:00
Rating: 5
Comment: Master Home builders are very professional. They build my home designing so awesome. Im impressed with their work. I highly recommend it
Name: D*** R*****
Date: 2022-12-06 05:25:47
Rating: 1
Comment: Hadn’t been here in a while the customer service was horrible. It has declined tremendously since my last visit . They were under staff. I had to wait 30 mins for assistance in the lumber department. Will definitely not return to this location.
Name: K*** S****
Date: 2022-12-06 04:45:15
Rating: 1
Comment: Review is about- renting service that they provide!We rented a carpet cleaner for the day and it was horrible experience. Employees were absolutely not knowledgeable about this service, didn’t give us any instructions, didn’t explain us any fees and even forgot to give us our contact, when we asked when we should return equipment, girl was annoyed with the question and said to look at the contract and only then realized she didn’t even give it to us…2. The equipment was very disgusting and dirty!! We spent an hour cleaning smelly, dirty equipment after someone else and we rented it to clean our white couch and carpet.3. No one gave us any discount or even offered something like that and when we tried to return “damage fee” that no one explained us about, after cleaning your equipment which is your job, no one did so.Overall horrible service, would not recommend this Home Depot and particularly this service to anyone
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Name: R***** W****
Date: 2022-12-03 15:55:47
Rating: 5
Comment: Their Master Planner had a meeting with us and had beared with us throughout to answer all our questions and put us at ease. It is our first time building with a firm and we are glad that we choose them!!!!!
Name: G***** S******
Date: 2022-11-10 23:53:50
Rating: 5
Comment: One of the best Home Depot stores around. Knowledgeable and friendly people. Well stocked and orderly. Busy on the weekends; but, worth it.
Name: J** K
Date: 2022-11-08 05:47:08
Rating: 5
Comment: I find the later you go, the better chance of good service! It so nice to order online and have stuff waiting. They do a nice job here.
Name: a*********
Date: 2022-10-24 18:19:59
Rating: 3
Comment: If this is the HD in N. Hollywood, it isnt very good. Way too many people for check out, lines were super long and moving slowly. Stock of items seemed to be OK. We left after standing in line for 10 minutes and hardly moving.
Name: S***** M*****
Date: 2022-10-04 07:27:22
Rating: 2
Comment: This is a sad example of a Home Depot, busy but seriously lacking customer service. I asked two employees who looked like they were spending time together where Solar Landscape Lights were. He looked at the lightbulbs and pointed. I asked another employee who was trying to walk past with her head down. She said the Lighting Aisle, you know, interior lights. I finally found the section on my own. Later I asked a guy in Garden what a good lawn replacement was and he suggested succulents. Can you imagine a full yard of succulents? Hopefully Ill never have to ask for something complicated. And I have to wonder, do these employees expect good service when theyre customers? Go prepared and good luck. S-
Name: P M
Date: 2022-09-28 03:59:49
Rating: 1
Comment: Home Depot Burbank - I would give them no star at all if it was possible. They lost my order and instead of trying to help and resolve the matter, they rude associate hung up on me when I asked for a supervisor she simply hung up one me. HD has the worst customer service and they are not willing to help their customers to resolve the issue. My order was supposed to arrive by the 26th, I started my project based on that. Home Depot Burbank lost my item. My project which was a shower remodel is on hold, In the meantime I do not have a shower. HD should have told me it takes over a month to get the item I needed so I would explore other options or at least would not start the project and stay showerless for a month. They re-ordered my item and now are saying it will get here after October 6th, which according to my experience in past few that is not even a reliable date. Shame on Home Depot and shame on HD Burbank for having such rude and unprofessional associates.
Name: M* F******
Date: 2022-09-23 05:13:55
Rating: 5
Comment: This location is great. People are very helpful. This is my favorite store. I hope they will maintain this customer service. Good luck
Name: J****** M********
Date: 2022-09-07 16:15:49
Rating: 5
Comment: All home depots are nice all the staff is very helpful especially the one in Canoga park where you can ask Shawn anything hes always available to assist you
Name: n*** r********
Date: 2022-09-04 23:23:06
Rating: 5
Comment: Great out of stock item we were looking for but customer service helped order one we will have the following day great service!!!
Name: B**** B*****
Date: 2022-08-05 04:16:33
Rating: 5
Comment: Austin in the Key department was fantastic and helped me get everything done in about 20 minutes or so with my locks. This store was wonderful in that it was not packed and Austin was amazing at helping people find what they needed on the fly as he worked and didnt miss a beat! I would come back to this location for sure if it was more local for me. I had to go to 3 different home depots before I found Austin to help.me with re keying all.my locks for my home!!! Cery thankful for him and the manager Veronica for helping me and their friendly attitude!
Name: D**** K***
Date: 2022-07-20 02:21:51
Rating: 1
Comment: Worse store to purchase anything. You ask where something is at. All you get is a blank look from the person that works in that department.You check out and bar code fell off on the way to check out. Cashier ask you to go to the aisle take a picture or get another one with a bar code on it and return to check out. If I could rate this store with a -20 stars I would.
Name: D**** B******
Date: 2022-07-18 18:39:32
Rating: 1
Comment: I came here looking for a screw top bucket lid. I came to this location specifically, because the app said they had 23 in stock. I went 5 miles out of my way because of this. I found where it should be, it was empty, I found an employee and they said they haven’t had them in a while. When looking for the other items on my list, I happened to see the store manager. He was able to tell me they sold one yesterday. He had a department manager look for them. They came back empty handed.It’s frustrating that the app says one thing and the people at the store tell me another. It’s frustrating that you, as a company, attempt to use this great technology, then £u
Name: m****** k******
Date: 2022-07-15 18:35:40
Rating: 1
Comment: So they convince me to open home Depot credit card and I didThey gave me $25 store credit and I bought some productsNext day I return product didnt need,They did not give me the full price back from the first credit they gave me.Wasted almost 1 hour my time for nothing.Its not the money its the principle.
Name: J**** W******
Date: 2022-07-12 01:15:04
Rating: 3
Comment: Don’t expect fast, or even regular service when you walk into this place. Most of the employees seem checked out. I looked online, and I came in with all my info, Aisle and Lot #, ready to pick up some shelves, but when I got there - zero. So, I asked some ladies for help, and they asked a guy in a light blue shirt, (another nice employee said he worked in the paint section) if he’d help. When he got over to the spot the shelves were supposed to be, he acted like he was bummed he was actually going to have to, y’know, work. After 15-20 minutes or so, I go looking for him, to find him chatting with his coworkers again. He says, “Oh, I found them.” No other info offered, then he walks somewhere else, and I had to ask one of the girls if I should wait at the original spot, or what. She told me that it was on the back wall, so I put it together that this guy is one of the few in the store allowed to operate a forklift. After another 15-20 minutes, the girl comes back over and says that he got them down. So, I tell her that I should have just called. She acted like I was being rude for saying that, after waiting 30+ minutes, somehow that was good service. So yeah, Home Depot’s new slogan - “We See You, But Ain’t Nobody Got Time for Dat!”
Name: S**** C***
Date: 2022-07-07 20:41:13
Rating: 4
Comment: The usual large box store with tons of tools for any job. I always have to ask an employee for directions to my items since I always wander about lost and a bit overwhelmed. The first employee I spoke to sent me to the wrong area and she said they didnt carry one of my items on my list. Swell. I asked a 2nd employee who took me to my item and I also found the other item they supposedly didnt carry nearby. Since I hate to look like a tourist wandering about, it would be helpful if all employees knew the store layout and item list better.
Name: D**** l******
Date: 2022-06-30 23:12:04
Rating: 5
Comment: Small but its nice and clean they just dont have a lot of houseplants
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Name: R** F*****
Date: 2022-06-25 03:27:15
Rating: 1
Comment: Amazing, location #2 70 miles from my house because internet says they have 23 of what Im looking for, once ignored by the pro desk same behavior. Guy fiddles on computer picks up his water bottle and leave. Go over to customer to find out it special order so Im tired of looking and pay up front for the order, theyll text me at 9a when its ready. Next day no text, I call at 1p trying to be patient, no one has even pulled it, they ask for another hour, no problem. When they call back in 20 minutes I am told they dont have it.
Name: J*** A* L***
Date: 2022-06-24 22:34:04
Rating: 5
Comment: Great place for any home improvement. It may take a bit longer than usual to get the things you may need but if you know what you need, its the go to place.
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Name: A* C*
Date: 2022-06-09 17:49:08
Rating: 1
Comment: I was repeatedly transferred and kept on hold for over 20 minutes before being disconnected simply trying to reach the Pro Desk to get information on pricing and availability for a specific special order product. I guess Home Depot doesnt want my business.A call to Home Depot corporate customer service finally got me to person at the store ... who is not on the Pro Desk,. and did not understand that I am a construction industry professional with specific questions that can only be answered by the Pro Desk. I have now been on hold for over 20 minutes again. Unfortunately the manufacturer of the product in question only sells through big box stores, and my experience with Lowes was comparable.
Name: Z*** P*
Date: 2022-05-27 22:58:21
Rating: 1
Comment: Good luck getting help here. I legit asked 8 different people where I could find an item, 4 told me they were new and knew nothing, rest were just oblivious, one looked up on their phone which didn’t say which isle the item was. I was starting to think it’s a prank at some point with nobody knowing anything. I left confused and angry. Def not coming back ever what the heck
Name: J***** A***********
Date: 2022-05-26 15:00:44
Rating: 5
Comment: We needed a blackout curtain installment for our room and set out to get it done by our local Home Depot store. It seems that there are not enough installers for all the stores in the area. However, one of the lovely girls in the help desk offered fantastic solutions. She took the time, walked with us to the curtain section and helped us choose the best option. I’m so glad I came because she solved a problem I had for quite some time.
Name: S****** B*****
Date: 2022-05-12 00:23:32
Rating: 5
Comment: The Home Depot was great! I am a Professional Handyman and I go to Home Depot every day. The Glendale Home Depot and The Burbank Home Depot are my go to stores. My favorite is the Burbank Store. They have a bigger parking lot and I like the store better overall.
Name: H***** O******
Date: 2022-05-09 07:29:48
Rating: 5
Comment: Good luck in this joint; I mean in any Home Depot, this isn’t a location specific review. I’ve been to most the locations and I can say it’s safe to clump of them all together. They have too much stuff so it’s hard to find what you’re looking for and the people are too busy to help. But 5 stars because I have gratitude and it would be hard to get anything done without Home Depot. Goodnight!
Name: A**** J*
Date: 2022-05-09 03:59:18
Rating: 5
Comment: The Burbank location is managed properly. Clean isles. Polite staff. Fast checkout. Love visiting this location vs other ones. The staff is really trained and selected properly
Name: C****** D***** (***********
Date: 2022-05-05 05:13:01
Rating: 4
Comment: For the most part Home Depot is your one stop shop for all of your possible home repairs. I find most items to be a bit cheaper then say Lowes or Osh but with that being said I also notice that the store is more catered to contractors then say the everyday DIYer. Plenty of parking at this location and open fairly late. Close to freeway on and off ramps.
Name: D**** W*****
Date: 2022-04-09 16:52:20
Rating: 5
Comment: Been using this place for 21 years. Know most the long term employees by first name. You get what you give with those people. They have helped me so many times with projects. As a side note the app they have now is amazing. Tells you whats in stock and exactly what isle its in. So much easier to order large items. A real improvement.
Name: K**** R
Date: 2022-03-26 01:48:30
Rating: 1
Comment: Im sure this is not a shocker to anyone...but, I cant get anyone to actually help me find what Im looking for or check stock. After 3 people pointing where to go, not finding my item, and going to customer service for someone to say its probably out of stock. No checking computers, offering to find stock elsewhere, just a hunch that its out of stock and they dont know when or if it will come back in stock. And you cant blame pandemic. This was going on before. Im just finally done with this chain. I will pay for more gas to go to where they care about customers.
Name: D*** B*****
Date: 2022-02-21 21:02:28
Rating: 5
Comment: Hugh store with just about anything you can think of for home renovations. We found the front door we were looking for and ordered. The staff was very helpful and knowledgeable. Plenty of parking.
Name: 8** A***
Date: 2022-02-16 06:57:24
Rating: 1
Comment: I really hate going to this particular Home Depot. Employees are really rude. Dont go there thinking youll be treated with common courtesy. I go there knowing exactly what Im going to buy, so I can just hurry the hell out.Im not asking for respect or red carpet treatment. Just common courtesy.
Name: M******* C****
Date: 2022-02-07 01:21:54
Rating: 1
Comment: Terrible experience, I bought a Redwood Dog-Ear Fence Pane for $105.00 and paid a person to pick it up. The panels had holes in it, cracks, they were in different length, and one board panel was loose. I hired someone to pick up and now has to return it and that will cost me as much as the fence itself... In addition to that, I called the Home Depot in Burbank to make a complaint and the store assistant hung up the phone after I said that selling a product in this condition was dishonest.
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Name: T***** H******
Date: 2022-02-05 03:26:23
Rating: 1
Comment: If I could give zero stars I would. I made a reservation for a cargo van on Jan 20 and it was cancelled by the store on the 23 due to lack of inventory and they emailed me saying I would get a full refund which is fine. I waited a week and never got my refund and when I called the first time I spoke with a supervisor and he told me he did not even see my reservation in the system when I clearly have an email with all the information. So he said he would handle the situation and he would call me back that day, well he didn’t. I had to call again the same day and talk to a worker who had no idea what my situation was but was told that refunds can take up to 10 business days and I said okay I will wait til it’s 10 days. On the 10th day I still had not received my refund and once again called and was told the supervisor would call me back and yet again I got no answer and they were not concerned in the slightest about my money. Horrible customer service. Stop robbing people of their money when you cancelled my reservation. Now i have to go through my bank to get my $150 back. I highly suggest not renting any tools or vehicles from this location because if they cancel you will not get your money back.
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Name: D***** T*******
Date: 2022-01-03 21:17:54
Rating: 1
Comment: Workers are totally unhelpful and seem bothered when asked a question. Takes forever to get help cutting wood. I asked the closest person I could find if I could get help with the wood cut and she told me “you have to find someone in the lumber department. They could be up at the front of the store” so I asked if she’s able to call for someone and she said her phone is only for picking up orders… kind of rude but ok. Usually they can page someone for you. And so I walked to the front of the store and the guy up there was equally dismissive and told me it will take a while. When the lumber guy finally came over he was fast, efficient, and friendly. So not all are rude! The checkout was also fast and efficient. So clearly they need to redistribute their staff for these things. The fasteners section was a complete disaster. Totally a mess and difficult to find anything.
Name: A*** M**** K***
Date: 2021-12-22 18:02:12
Rating: 5
Comment: Great store for a variety of seasonal plants and potted Christmas trees. I was lucky to get a 2 gallon blue-green Italian Stone Pine 2 years ago right after Christmas, and I kept it on my balcony and recently planted outdoors (on my pics.) They are beautiful and hardy, very nice quality here. This December they sell them in two sizes - 2/1.5 gallons and small 6.5” Italian Stone Pines. The bigger pines sold out too quickly, I got the only one left on December 16, then came back for a smaller one for the office.Garden department Cashier Andrea made buying the pines easy and pleasant for me both times. She is personable and cares for the customers and plants.
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Name: R*** 1*
Date: 2021-12-02 20:02:54
Rating: 5
Comment: The Burbank location seem to be more organized than North Hollywood location. Jackson, who works at Burbank Christmas tree lot is very helpful, accomodating and hardworking. He takes time to cut the bottom of tree trunk to make sure it is straight and offer to help me load the tree to my car since there are no customer waiting at the time. Manangement need to acknowledge Jackson for a job well done. The female cashiers at customer service/pick up, garden and self-service sections are all friendly and helpful. Burbank location seem to be managed well. Thank you.
Name: D**** H*******
Date: 2021-11-21 18:06:48
Rating: 1
Comment: Went to return several items under $50 at the Burbank on Flowers HD. I had paid for all the items with my credit card. I lost my drivers lic. on recent plane trip. I had copy of DL and several other gov ID all with pics. Alex the manager would nit return items even though they all showed up as purchased by my CC. Alex has terrible customer service skills and needs some retraining in this area. I will never shop at this store again. after reading reviews for this store which seem to be in the 1 star range for many customers there is a lack of understanding that customers can elect to shop elsewhere.
Name: j**** y**
Date: 2021-11-10 06:55:49
Rating: 4
Comment: Your typical Homedepot but just always busy. Believe it or not this HD is the top grosser of all HDS in area. That means mornings from 8-9:30 the parking lot is packed. Also around 11:00-12:30 is busy also. This location is not my favorite due to lesser item selection then say Burbank HD. But other than that everyones friendly and nice. Orginization has gotten better...prices are creeping up on almost all goods on a weekly basis.
Name: N*** T
Date: 2021-10-28 02:55:37
Rating: 2
Comment: This location in Burbank is one of the most understaffed locations I have ever come across in a Home Depot. I constantly hear all around me on the speakers someone repeating the same department that a customer needs help in. Seems like Home Depot needs to upload some hiring forms on Indeed to find better employees that care. And same goes for me. As Im waiting for help, I am writing this review, knowing that the appliance department apparently has only one person working at 7 PM and that I have to wait one hour for their lunch time to finish up. I asked several employees to help me purchase an appliance and out of all of them, only one has been trained to do so in the evening? Very unprofessional if you ask a regular customer such as myself to perform such a simple task. I am giving this location two stars partially because I also have Covid-19 to blame for businesses failing at providing exceptional customer service, as a result of being understaffed.
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Name: R********* /**
Date: 2021-09-30 22:49:13
Rating: 3
Comment: No stock on kushlan concrete mixer I wanted. Everywhere else they want gauging prices. Home depot has the best listed prices, but non in stock. I heard some items will be in short supply because of shipping problems.
Name: M L
Date: 2021-09-09 02:56:53
Rating: 5
Comment: Axile in pro Serv was kind, efficient, courteous and was so busy but still seemed to give each of us amazing service from what I saw. These guys are all great but I thought he deserved extra stars especially because he was young and we need more of these fellas following our footsteps! Haha at least those of us who are in the service industry, it seems like it is dwindling over the last decade. Thank you again
Name: E* S**** (***
Date: 2021-09-03 18:17:08
Rating: 1
Comment: Where are the employees?! We need help other than the front of the store.My shopping experience has been horrible, disappointing and aggravating!This will be the last time Im shopping at Home Depot.Issue after issue, after issue just to deliver & install new appliances. 1st of all, customer service skills at the appliance department, and Ive dealt with all of them, are lacking. Experience was just extremely horrible! Secondly, the 3rd party delivery company that they contract with is the worst. They dont install carefully and properly. The warehouse they use have busted appliances. For over 2 months, Home Depot, their contracted warehouse, their contracted delivery crew and the technicians could NOT get things right. Issues with installation, busted appliances at delivery, scheduling, and customer service. Extremely Horrible Experience with Home Depot. The company really strives for Extreme Customer Disappointment. I want my $5600 back!I miss Sears and I should have gone to Lowes.
Name: J D
Date: 2021-08-09 00:51:28
Rating: 5
Comment: Amazing service! Brian is a master of the fork lift and the team was insanely helpful in getting our decorative rock loaded into the back of the truck. Highly recommend this Home Depot and the team there.
Name: N*** B******
Date: 2021-07-23 03:16:11
Rating: 1
Comment: We went in to buy a second area rug and we were directed to the garden section where it was moved to. Since we couldn’t find the item we were looking for we called for help and Andrew came into the scene. He was so very unhelpful and couldn’t care less if we bought anything or not. His response was that some items were moved to the discount section and if we didn’t find it there it’s not available. We were surprised with this response because only 6 days ago we bought the first one and there were many more. So we decided to look around and we did find the rugs. This was a very disappointing experience.
Name: E
Date: 2021-07-14 05:10:55
Rating: 4
Comment: Order online or through the app, it’s fast and fab. Otherwise, like every other big box store, if you’re lost or looking for something specific, just hunt someone down and ask! 90% of the time employees are helpful. Only four stars because it’s a standard affair, needs more flair.
Name: S** D
Date: 2021-07-08 14:19:19
Rating: 1
Comment: We came to purchase some garden stones on Tuesday June 6th around 5-30 pm. My mother who is 84 years old was redoing her garden and we needed quite a number of the Vigoro’s Golden Sunset stones. We had walked to the area where these stones we located and there we three assistance standing and talking and to be exact two males and a female. None of them offered any assistance because they were so engrossed in their conversation and finally my mom said, “ excuse me can someone help us over here.”NONE of them looked like they really care what she was looking for and the one gentleman turned his head slightly and his comment was “ what’s up”….. really WHAT’S UP …. This is the way your workers address co-signers and then as we asked about the stone his reply was “ YA WE DON’T CARRY THAT” he has no intention to look.I have to say that I will never return to this store again. I would drive to Pasadena where they know how to address clients.I have never had service like this at LOWE’s or ACE or any other store.This was awful and disgusting to say the least.
Name: R**** N******
Date: 2021-07-05 19:24:14
Rating: 2
Comment: HD is closer to me than their blue competitor, and 3 out of 5 times, I am disappointed in not finding parts that I need for home repairs. To make matters worse, they are usually understaffed!Came here for a simple dual outlet stop valve and sure enough, non existent. Made the longer drive to Lowes and found it readily available there. What good are lower prices when you dont carry such DIY items?Thumbs down, Home Depot!
Name: L*** L***
Date: 2021-07-02 13:52:28
Rating: 2
Comment: Staff blatantly ignores you even when you ask a direct question to a specific individual! Same girl, on several occasions, just looks at you and then starts looking around without addressing your questions. Most of the staff just stands around doing nothing. There are two good employees, but you only get to experience them if you order online for curbside pick up. I did use my receipt numbers to give them glowing reviews by name. Items are not in proper places
Name: O**** C*****
Date: 2021-06-30 14:50:40
Rating: 2
Comment: I believe there is room for improvement from everyone. With that being said, the customer service was mediocre at best. There was 4 cashiers and they were all huddling around one trying to figure out a return that only the manager could handle. This happened for about 15-20 minutes. I believe this could have been handle different to assist the rest of the customers in line. When I finally made it to the register the cashier was pleasant but seemed irritated and didnt have patience to assist me. The whole process took over 35-40 min and when I arrived there was only 3 people ahead of me. I hope i dont have to return anything anytime soon.
Name: R****** N******
Date: 2021-06-08 14:54:49
Rating: 1
Comment: The manager should be ashamed of himself. This location scammed me out of $70. I rented a generator that did NOT work the day of my event. I lost money. They would not refund my rental fee. Manager named Alex is rude.
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Name: N***** N
Date: 2021-05-25 15:52:46
Rating: 1
Comment: This store is an absolute mess! Placed a large order online (WA93992654) and this store was assigned with fulfilling my order. Order was cancelled without a notification to me because apparently they did not have the items in stock. Another store 5 miles away shows all items in stock which is closer to my house but this was the store who got my order and i had no control over. Not acceptable at all. Take your business to Lowes or Amazon.
Name: S****** G******
Date: 2021-05-24 18:05:22
Rating: 3
Comment: Objectively this home Depot is fine, but in comparison to some other home Depot stores, its a bit lacking. Very unorganized (many items in the wrong place) and has a smaller variety. Sales associates were friendly and tried to be helpful, but werent quite as knowledgeable as the ones at some other home Depot stores.
Name: J**** D**
Date: 2021-05-21 15:54:38
Rating: 2
Comment: Waited 20 minutes for the rude woman to call an employee to help me trim my blinds only to have them show up with their mask below their nose and tell me the blind cutting machine was broken. Rude customer service, zero concern for time OR safety.
Name: W******* A*****
Date: 2021-04-16 03:40:23
Rating: 5
Comment: My dad and I went to this Home Depot to pick up a pipe fitting and my goodness, I never knew there were so many different sizes! No wonder Home Depot is heaven-sent for people! Theres something for everyone. We were able to find the missing piece with some help from one of the employees and we were out the door.For now, there are two long lines being directed by an employee where there are clearly marked tapes in the floor directing people to stand 6 feet apart. It doesnt matter if you want to do self-check out or not--everyone is directed to wait in the two long lines. Just an FYI.Also, dont be intimidated by the long line outside. It moves pretty quickly. Another nice thing that we saw as we pulled into the line was another employee diligently sanitizing all the carts as we were walking in the line.There were some things missing that we wanted, like a regular room freshener. We settled for one of those refill ones for automatic dispensers and figured wed use it til the regular one is in stock. Hand soap was also difficult to find but there was plenty of dishwashing soap. Its all due to the current situation so its understandable.Thank you Home Depot!PARKINGAvailable in the lot
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Name: G***** P****
Date: 2021-04-12 05:11:00
Rating: 5
Comment: Nearly always enjoy my visits to the Burbank Home Depot.... The associates are courteous and willing to help as much as they can... The store appears orderly and well stocked most all of the time. Despite the bygone days of the corner hardware store and how everyone knew you, this is now the next best thing!
Name: a***** k***
Date: 2021-04-12 00:28:27
Rating: 5
Comment: I had a great experience with the nursery department in this homedepot. Thanks to Andrea who was patient and helpful in finding the right product for my citrus trees here.
Name: B***** K********
Date: 2021-03-31 17:49:29
Rating: 2
Comment: As usual, I walked out with fewer items than I needed, because its almost impossible to find what I want, and theres no one to help. Then when I do find someone, 9 times out of 10, they dont know the answer. Time to go to the DIY store. Actual knowledgeable humans to help me. Why do I forget this every time?! 😯
Name: M***** B*****
Date: 2021-03-18 16:45:43
Rating: 5
Comment: Its extremely fun to go to Home Depot. You get to look at everything! I especially like the plants, the chandeliers, and the refrigerator section. You should bring your boyfriend or a friend because that will make it even more fun. Btw they also have candy if you want, even though I didnt get any because Im trying to be healthy.
Name: J***** S******
Date: 2021-02-26 03:58:23
Rating: 5
Comment: I deal with a lot of Home Depot because I run my account through you guys I have dealt with Home Depot skinny wear from Lake Forest to Pasadena and Burbank your Burbank store was absolutely fantastic I was helped quickly and got out of there without any wait a girl named Mia in your Burbank store and the gentleman did help me to get the tool I needed to get me out of there and get my job done was refreshing cuz most of your Home Depots just point especially the one in Pasadena big shout out to Burbank store
Name: A**** H*******
Date: 2021-01-18 23:42:30
Rating: 5
Comment: Excellent service from Gladys! She was helping me out with a quote for a closet door. Also she helped out Leslie, Kevin and Kevin to take this pre-hung door down from the very top shelf. Also Kevin helped me out to load it up in my truck. Worked out great! Would highly recommend. Thank you guys!
Name: M** a*********
Date: 2020-12-16 06:16:54
Rating: 4
Comment: I been to a few different home depots and by far this one was pleasant to visit since their plants are so well taken care of, bought a few yesterday.
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Name: S******** H******
Date: 2020-12-06 06:32:54
Rating: 5
Comment: Everyone there was super helpful! My son was excited to receive his first project kit and I was able to find everything I needed and more! Great staff and definitely recommend this location!
Name: S**** H***
Date: 2020-12-01 23:25:09
Rating: 2
Comment: Way overpriced for plain pizza. Over $7 for a big slice and drink, but the gimmick is the pizza is nothing like NY..THEN they have the nerve to have a tip cup. For what??? Since when do you tip a pizza place? Stop supporting tip cups...its greedy filthy wrong.
Name: V** T*******
Date: 2020-10-31 16:28:42
Rating: 1
Comment: Been a contractor for pass 20 years,Worst ever location to buy in bulk.Average wait time 45 minutes.Takes away from my working time.Seems like nobody cares when you ask politely no one wants to help.
Name: J**
Date: 2020-10-12 22:05:49
Rating: 1
Comment: I never like home depot but my husband do, so we went to return a box of recess light cause it was too bright, so I need to use the pin pad, so I put on a plastic over my hands, and one of the worker ( older woman) start being sarcastic and said people think our store are dirty, so why do they come to the store I was not mean or did anything for her to say that, I am just being careful and protect myself. So I told her it is to protect myself from somebody like you who dont care about safety. I am not going back there. I like Lowes anyway.
Name: b**** m****
Date: 2020-09-19 18:00:54
Rating: 2
Comment: Just to let you know, home Depot saying they carry the n95 masks but they do not they are being donated to the hospitals directly they never make it into the store.already advised them that advertise going to mind their website.so dont go to the home Depot if youre looking for the n95 they do not have and I advised them to take it off of their stating that they.
Name: T****** W********
Date: 2020-07-20 02:35:47
Rating: 5
Comment: I spend at least 300 dollars on plywood ALONE during every trip there (and thats just on plywood!). Great customer service, too. Would recommend going there for any construction project.
Name: M****** U****
Date: 2020-07-14 14:06:50
Rating: 1
Comment: I basically was there for an interview until i saw so many people clearly not following social distance and safety guidelines but still decided to shop after with my boyfriend for necessities at his new home. Hours later I get a notification around my area that workers at Home Depot tested positive for COVID-19 and currently still making their employees work. Now Im at home worried if I caught anything or not. Overall Ill never come here again and always trust my gut.
Name: j*** h******
Date: 2020-06-23 03:23:18
Rating: 3
Comment: I just called to see if they had manure. The lady said she couldn’t hear me and placed me on hold. When she picked up and tried to do it again. I asked for a manager . She said he’s on break and transferred me to someone else. At this point I wanted to talk to the manager. I was placed on hold. By now I had already been to the store gotten my answer shopped at another store and was on my way home. The call was disconnected I was never able to speak to a manager.
Name: J**** K***
Date: 2020-05-25 14:37:42
Rating: 5
Comment: I love Home Depot!! There are actually people there to help customers, unlike Lowe’s! I’ve always found everything I needed or wanted in a home improvement store here. Thank you.
Name: E**** U***
Date: 2020-05-22 19:46:47
Rating: 5
Comment: Had a amazing experience today Matt and Gabriela Justin! They are heaven sent they helped my family so much today thank you guys this Home Depot is the best by far very clean place and great helpful employees
Name: S**** P****
Date: 2020-03-11 02:09:17
Rating: 5
Comment: I have been to this Home Depot many many times. Depending on the time of day, you can find someone to help or not!! I have spent quite a bit of money here getting my apartment ready. I like the selection of items, and have bought moving supplies, like foxes and tape and bubble wrap more than I would like to!!
Name: M***** C************
Date: 2020-02-23 22:40:07
Rating: 4
Comment: Theyre usually very helpful when I need help finding things. Never have to wait long when checking out. Just wish their saws were not out of order so much when I need cuts made.
Name: W*** C*******
Date: 2020-01-14 01:29:11
Rating: 1
Comment: Tool rental department is short staffed and the tools are broken. Upon asking when they might be repaired it was admitted that they in fact do not have a single service technician working at this Home Depot and that the tools are indefinitely broken. What a mess.
Name: I**** Z******
Date: 2020-01-13 04:25:22
Rating: 4
Comment: You can by just about anything you need to build a house or building and all appliances all things to build maintain and fill your garden,buy paint varnish...If you are home owner or in construction business than its essential you visit Home Depot.Plenty of parking also for disabled and bathrooms for allHelpful employees are all around.
Name: S**** P****
Date: 2020-01-02 16:51:20
Rating: 4
Comment: Lots of parkingFriendly staffGreat pricesPractical choices
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Name: V****** M******
Date: 2019-12-18 00:35:07
Rating: 1
Comment: I hate this home Depot. I do not think its ok to have to wait 15 minutes to check out. They have about 6 or 8 self check out machines but only 2 took cash. They need 2 more human cashiers or they need to fix the self check out machines. Obviously most people prefer to pay cash, since there is a longer one for those machines.
Name: G***** P*****
Date: 2019-12-04 18:36:28
Rating: 5
Comment: Love the plants at this store! Quality material on the clearance rack.
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Name: W****** L*****
Date: 2019-11-29 21:24:47
Rating: 1
Comment: GO SOMEWHERE ELSE! THIS PLACE HAS EMPLOYEES THAT SHOULD HAVE BEEN AIRPORT POLICE! Great location if you dont have to wait for a parking spot. You may very well have a horrible nerve racking experience. You could, like I did, find one the employees banging down your window demanding you get out of the way! So go to Lowes if you dont want confrontations with employees.
Name: K******* T********
Date: 2019-11-25 04:02:13
Rating: 1
Comment: This is the worst customer service I have ever experienced. I asked to speak to the manager, since 2 cashiers in the customer service couldn’t do such a simple task as canceling an order. So when they called for the manager, he told them to handle it themselves and that he wasn’t going to come. I asked for his name and was told it was Luigi. If the manager ignores customers, it’s no wonder the cashiers couldn’t do a return.
Name: M*** H****
Date: 2019-11-01 22:34:16
Rating: 3
Comment: I like this Home Depot it’s a nice location and staff big flaw is if you want wood cut be prepared to wait an hour to get it done every time I’m here and need wood cut they call on the intercom a dozen times and no one ever comes to help why offer a service you can’t follow through with I’m sitting here right now waiting for someone and ive done this many times and I’m just leaving So this is to the Manager please get more people who can do this you have a line of people waiting for wood cutting and no help get more people certified. You’re losing business.
Name: S**** K*********
Date: 2019-03-31 02:34:48
Rating: 5
Comment: Ive always had great service at this location. I went in to get some lumber and was helped quickly. Items within the store are easy to find and I was assisted in cutting some of the lumber since I dont have the tools at home. Its also a great spot to get a quick bite if you have some time go out to the lot and grab a hotdog theyre delicious and are always a stop on my way out even on busy days.
Name: P* M******
Date: 2019-03-06 11:25:41
Rating: 5
Comment: Home Depot has store full of building geek toys and accessories. It opens early and closes at a time best suited for those evening project needs. Their prices I fi d are reasonable, staff available helpful, great nursery, and lots of parking
Name: E**** G***
Date: 2019-02-16 15:58:38
Rating: 3
Comment: Its the 7-Eleven of hardware stores everything is more expensive not cheaper here hard to find stuff to sometimes even though the people are helpful most of the time. always better to go to a specialist or if you need plumbing go to a plumbing supply if you need electrical go to an electrical supply but if you need everything all at once and youre willing to pay the money home Depot or Lowes always take your money. They arent that much more convenient if you learn where your specialty stores are are in your area youre much better off they know more about plumbing at a plumbing supply if you need help they know more about electrical at an electrical supply and so on and so on.
Name: K** S****
Date: 2019-02-09 16:17:00
Rating: 5
Comment: I found my specific light bulb that I needed for under my microwave at the Burbank Home Depot that I couldnt find at the Burbank Do-It-Yourself Center, Burbank Lowes and the North Hollywood Anawalt Lumber. Yay!!!! Home Depot for the win!!!!!! I walked in, light bulbs are easy to find down the aisle right in front of the entrance, found my light bulb, didnt have a long wait in line, and was out pretty quickly. I should have started at this Home Depot I will know better in the future.
Name: R*** A*******
Date: 2019-02-07 03:41:33
Rating: 5
Comment: Very friendly personnel, and they know their store pretty well. My wife and I purchase all of our home project needs here. We especially love the Kids Craft days at Home Depot. It really screams community and helps kids desire to learn how to build, paint, design, etc. Love this location!
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Name: B**** W******
Date: 2019-02-01 20:44:14
Rating: 4
Comment: Frequently come here for materials. Convenient for picking up day laborers, but remember prices are negotiable. Staff usually available, but stock sometimes runs out and is more available at Glendale Home Depot.
Name: R***** P***** D***** (*************
Date: 2019-01-20 05:32:33
Rating: 4
Comment: Parking lot had only the back lights working/on while it was dark closer to the store which was really odd (?). Staff was very friendly and helpful. Might need better signage that is readable by the registers to indicate what major departments are around the corner (ie paint). Overall, a pleasant experience.
Name: l**** o****
Date: 2018-12-31 22:47:59
Rating: 1
Comment: It was horrible at least 6 salespeople sent us to all different Ailes every where looking for heaters and no one could find them! They just gave us a run around!! Cashier was slow and rude!! Never going to that home depot again!! The worst& we enjoy going to home depot!!rating 0
Name: A** A***
Date: 2018-12-08 22:05:57
Rating: 3
Comment: Came in here to get some extension cords. Place was a mess with all the Christmas items. People were all over the place. No regard for anyone, looked like shopping cart drive bys. Asked an associate for some help a out a Christmas raindeer and he kind of said he didnt know where it was. But I get it. Its home Depot and people are shopping for Christmas. Chaos!
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Name: B** W******
Date: 2018-11-26 03:12:57
Rating: 2
Comment: The guys in the paint department are super grouchy. The rest of the store is basically what youd expect-- general lack of knowledge or interest. If you want good service I recommend a local place like DIY on Magnolia.
Name: A*** O*****
Date: 2018-11-08 05:10:27
Rating: 3
Comment: I asked for plastic planter dishes . The gal pointed to expensive ones ... 6 dollars each . I asked her where the 97¢ ones were ... She said they dont stock them and walked away . After looking all over the pottery section ... I found the 97¢ ones three feet away from the $6.00 ones ...
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Name: R*** P****
Date: 2018-10-17 19:15:40
Rating: 2
Comment: They need to have people with the knowledge, building is hard, but its harder when you go there for materials and they advised you the wrong things. I send someone for tile and cement for it to install and they send them with nail glue and wrong tile size
Name: F*****************
Date: 2018-10-14 07:20:43
Rating: 5
Comment: I must admit I think the selection here is better than Lowes. I needed a basic medicine cabinet to replace my existing one and I found a fair few of identical dimensions. Signing up for the store card brought the price down to 8 bucks! (Sign up bonus). Lots of easy parking. Lots of appealing seasonal items to browse as well.
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Name: S**** J*********
Date: 2018-10-10 04:43:37
Rating: 4
Comment: Heck of a Halloween section. 1st Saturday kids workshop is fun. Its a out of the way location so its seldom crowded
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Name: N**** M*******
Date: 2018-09-14 06:05:21
Rating: 5
Comment: Great customer service! The salesperson explained all the details regarding the custom made shades we were shopping around for. We received expanded info on not only in-store options but also on products offered in market. Was impressed by his knowledge and dedication to his job and customer. This is the Home Depot in Burbank and salespersons name is Armen. Thank you, Armen!
Name: J*** H********
Date: 2018-09-07 05:02:04
Rating: 5
Comment: I have had a few experiences at this Home Depot now. I have purchased everything from lightbulbs to a $1,400 combination washer/dryer. The service here is excellent. I go in knowing what I want and they get me in and out fast. When they had a problem installing my new over-the-range microwave, they promptly refunded my money for the installation fee. They also sell top brands at good prices. I bought a KitchenAid microwave for $550 that Best Buy wanted over $800 for.
Name: R*** B*
Date: 2018-07-23 11:38:48
Rating: 3
Comment: You can pretty much always find what you need here. The staff are helpful but they can be hatd to find if you are looking in the aisles. It is worth mentioning this company treats their employees like garbage from the top down and that obviously affects morale.
Name: m*** m******
Date: 2018-06-12 06:19:54
Rating: 5
Comment: They did not have the Bentley Chandelier that I was looking for even though the guy that help us said that they had 3 showing in their computer system it everyone was very helpful
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Name: B** A*
Date: 2018-04-24 22:31:46
Rating: 2
Comment: Pat, an employee behind the customer service desk treated me like I was a child. On Saturday, April 14th, probably at around 8 AM I stopped by the customer desk assuming I could check out there. I brought my (small) item to Pat, who just gave me a disgruntled look when I said I was ready to check out. She rudely explained that the checkout counter is over there and pointed to the other side of the store. I just have this one thing, I see you have a POS, and theres no line...? I said. sorry Says Pat sternly.Fire Pat.
Name: K**** R*****
Date: 2018-03-22 21:05:40
Rating: 5
Comment: As a manufacturer’s rep, the levelof service and competence is as important to me as it is to the consumer. Trex Fencing recently worked with Alex at the ProDesk on a couple of projects and we couldn’t have asked for more! She and the store are special.
Name: R**** M******
Date: 2018-03-16 23:38:39
Rating: 5
Comment: Helpful, friendly and well stock. They cut my blinds to the right size, no extra charge!
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Name: K** B******
Date: 2018-03-03 17:11:28
Rating: 5
Comment: I went to both the Glendale and Burbank Home Depot. Both were easy to get in and out of. I had great customer service. Bryon at the Burbank Home Depot went above and beyond trying to find an item that his computer said was in stock. When he couldnt find it he offered an alternative at the same price. I was able to get my project done that day without spending more time driving to another home depot. ❤
Name: T*** C***
Date: 2017-12-27 19:15:16
Rating: 4
Comment: Burbank staff was very helpful in finding an item on a back shelf. Easy access. Clean and well stocked. Web site is still undependable as to the real inventory on shelf. Search is not very intuitive as you get unrelated items or no results even when HD has the item.
Name: K***** P*****
Date: 2017-12-03 01:43:49
Rating: 4
Comment: Decent store but they could use more staff on the floor throughout the various departments. It is clean and typically easy to navigate. The line for Christmas trees can be long and makes parking lot travel tough. But it is a good layout and flows better than most parking lot sales. There is ample parking especially if you do not mind a quick walk.
Name: M****** G****
Date: 2017-11-09 22:02:41
Rating: 5
Comment: The store went beyond customer service to help me with my sons costume ! Hovik was his name, such a fine gentleman with amazing attributes to have as a worker. I went in to get a paint bucket to make my sons helmet and they ended up helping me cut the bucket to his size ! How helpful it was for them to do that for me ! I highly recommend coming here out of all the Home Depot’s I’ve been to !
Name: M S*****
Date: 2017-11-04 16:05:54
Rating: 5
Comment: This was the first time I had ever gone to this store location. I live in Vegas and don’t normally go shopping out here, but had to pick up a new shower door for my parents. I could not have accomplished this without the tremendous help of an outstanding employee, Mike. Mike went out of his way to assist me when I couldn’t find anyone else in the department. I had originally phoned the store and could not get anybody to answer my call. So I decided to just go and take a chance and see if the shower door I needed was available. Thankfully, I found Mike and he was more than happy to drop what he was doing and assist me. He not only helped me in answering all my questions, but also walked me out to my car and helped me to load this pretty heavy and bulky item! I cannot thank him enough. He is definitely a stellar employee and I just hope that there are many more like him working for your company. Thank you Mike!!
Name: A** M (************ T** B***
Date: 2017-10-14 05:25:51
Rating: 5
Comment: Super helpful people with lots of knowledge on simple home fixes. the customer service desk is efficient and friendly.
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Name: A**** D
Date: 2017-09-11 22:43:25
Rating: 2
Comment: I try to never leave a bad review for any business but this particular store has earned it. Their cutting center has been out of order for weeks. I have patiently waited and returned each day they said it would be fixed. It is still not fixed. Today I asked to speak to a manger, I was told he and all the other managers were in a meeting. I was also told it is up to the manager whether or not it would be fixed. Please dont waste the customers time. If you do not have the budget or competence to have it fixed be transparent about it and I will gladly go somewhere else.
Name: L**** M**
Date: 2017-08-30 04:51:48
Rating: 1
Comment: I understand it was 9 pm almost closing time but I was standing at the Customer Service desk while 3 employees are back there talking to each not evenlooking my way. Until one of them turned around and asked if I was picking up something. Customer service has to do their job of taking care of their customers.
Name: J**** G******
Date: 2017-07-08 08:48:01
Rating: 1
Comment: Burbank location: My Mother does not drive and had a broken knee I was using her credit card to purchase 2 portable A/Cs for her, they would not sell them to me because my name was not on the card. They would not accept her verifying the purchase over the phone, I had her SS# plus my ID, they told me she had to come in herself to sign for the purchase. Yeah, she is 80 years old, with a broken knee. Their lack of empathy disgusted me, I will never go into Home Depot again. What happened to extenuating circumstances? Faith in the goodness of people, not automatic mistrust, if you lose empathy and compassion what do you have left?
Name: J****
Date: 2017-06-29 17:15:44
Rating: 1
Comment: I thought they were understaffed at first, having asked an employee for someone to help get some plywood down that was topped stocked because they didnt have any accessible on the floor, then after 42 minutes of waiting I went to the front find about 7 employees watching on guy put a couple bags off concrete on a shelf. When a man who had also been waiting g for something else and I asked Lorenzo if he could help I got the reply of I have work I need to do. Then o watched him walk over pull out his phone and start surfing the web pretending like he was spotting someone even though there was already someone spotting. Then they both proceeded to look at this guys phone instead of making sure nothing g was falling on a kid! I just left, Id rather hunt down a Lowes than deal these guys.
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Name: s****** a****
Date: 2017-06-23 23:11:08
Rating: 3
Comment: Art was great in appliances. He gets 5 stars. On the other hand it seems like the store as a whole may be understaffed. I waited for long periods of time before ultimately getting the help that I needed.
Name: M**** E****
Date: 2017-06-20 17:10:23
Rating: 5
Comment: Amazing experience!! Kuddos to Home Depot st Burbank Store #6654, Thank you SO MUCH for your kindness and professionalism, you guys made me feel very special and I will never forget how you treated me through your devoted service in making my house dreams come true!! Specially thanks to VICTOR MENDOZA, whom facilitate all the steps to do my purchase over the phone and walk me through with respect and professionalism! Also, assistant manager Jaime Vasquez and Store Manager to this amazing store Eddie! I consider myself a very demanding customer and for me to write this review is because I feel super impressed by your team work! Even though I was coming from a frustrated experience at My local Home Depot at Glendora, Victor Mendoza, Jaime Vasquez and Eddie made me believe that theres always professionals that truly care about their customers! Cant be happier, now Im ready to celebrate my b-day!! Yayy! Thank you guys, keep it up!!! HIGHLY RECOMMEND THIS STORE, Muchas gracias por su atención y su devoción en servir a sus clientes!!! ALTAMENTE RECOMENDANDO ESTA TIENDA!!
Name: H A
Date: 2017-06-16 03:45:21
Rating: 4
Comment: Good store. Never really had any problems shopping here. If they dont have something, they are not afraid to recommend other stores. Remember people, this isnt a fast food store. It might take some time if something needs to be taking out of the top of the racking.
Name: K**** L******
Date: 2017-01-28 20:56:40
Rating: 1
Comment: This company is a joke. I drove to this location to buy a white board. After waiting forever to have the board cut so I could fit it in my vehicle the guy informed me the machine was down and he could not cut the board. How absurd that the HOME DEPOT mega store specfially for home improvment wasnt able to come up with a way to cut a thin peice of particle board. The guy couldent careless and didnt try to help me just turned his back and started helping another customer. Wont be coming back anytime soon atleast not to this location. Heading to Lowes!
Name: k*** m*****
Date: 2016-11-24 03:58:29
Rating: 1
Comment: The worst Home Depot you could possibly ever go to. Terrible customer service, the manager passed by me and said its 9:58 and we got too close so I could go home Im tired could you walk to the cashier with me. Wow that I cant believe how rude they are. This manager was a Hispanic guy shaved head and very disrespectful.
Name: T** R***
Date: 2016-11-20 20:09:26
Rating: 1
Comment: Plumbing and electric are great in the morning. So are the hot dogs. Except for electric Nobody works there after 8pm. If you need wood cut expect hour wait till they say they cant do it. Skip the stress and go to Glendale store.
Name: J*** N***** Y******
Date: 2016-06-25 21:16:10
Rating: 4
Comment: I was going to give a scathing one star review because I just spent 30 minutes of my only day off this week wandering aimlessly looking for someone to show me where some brackets were. The few employees I could find pointed me in wrong areas.I was about to leave and go to the Home Depot closer to my house, but asked a kind young man about some sandpaper I was purchasing and he took my question to Karen, who, in contrast to the service I received from some other employees, was enthusiastically helpful.She went back to helping other customers and before heading out, I checked one last spot where another employee said Id find the brackets.Frustrated, I was on my way out, wanting to speak to a manager, but I ran into Karen again who then carefully listened to my admittedly poor description of what I was looking for.She pointed me in the right spot though she was clearly being accosted by other costumers and employees, came to the aisle to ensure Id found those brackets.I probably would avoid this particular store unless Karen is working. If I do find myself in need of coming to this particular Home Depot again, Ill ask the front desk for Karen and I can assure you that youd be in good hands of you do the same.In fact, Id go out of my way to come to this store if I knew Karen was working. Thats why we go to physical locations is so we can talk with people who can help us figure out what were looking for. She knows her stuff and is friendly and helpful. Her service represents an ever-elusive human element in the modern state of customer service.Karen can make the Home Depot experience great again. Karen for President 2016.
Name: M******
Date: 2016-03-24 05:43:05
Rating: 2
Comment: Came in at 930 was greeted by an employee at the door but the rest of the time I was there employees were either walking away from me or by me without offering help. They all seemed too engaged with their closing duties rather than trying to help me find my products. I was asked to leave as they were closing multiple times when I would expect to be offered help in finding my items. They were out of stock on 4 of the 10 things I came in for.
Name: S***** T*******
Date: 2016-03-16 03:54:48
Rating: 5
Comment: I love Home Depot :) theyre are lots of knowledgeable guys who are ready to come with you find what you need and instruct you how to use a tool you are buying and do the work. Let me add: of you need a good adviser find an older guy. Dont ask anything those young guys, they dont know anything, even in which isle to find your product you are looking for. Sometimes I think they do it in presuppose to look like an idiot.
Name: M*** B******
Date: 2015-12-31 06:26:25
Rating: 4
Comment: I used to hardware shop at the Lowes in Empire Center until I found this Home Depot. They are about the same distance from my house and the prices, service, and selection are almost identical but I prefer Home Depots orange logo to Lowes blue one. Dont get me wrong, blue is a great color and studies have shown it to have a positive and calming effect in people but theres just something about that big glowing orange Home Depot sign that pumps me up. I mean, if Im about to go all Bob Villa on my place then Im tryin to up the energy, not calm it down. I dont want some wimpy blue placebo dulling my senses, I want a giant fiery orange brand to set my soul on fire! Parking is also easier here.
Name: D***** B************
Date: 2015-02-26 01:10:11
Rating: 1
Comment: I called 7 times today between 11am and 5pm. Was on hold for between 5-10 minutes each time. I had a simple question I could not get answered. The automated service said it was their busy time and that a sales person would answer when they could…I dont see how its their busy time all day long? It just goes to show that no matter what store you go to or call, home depot has THE WORST CUSTOMER SERVICE!!! The only thing worse than being put on hold forever without anyone picking up, is actually going into a store and trying to get help. 99.99% of the employees there have 0 knowledge about what theyre selling. I guess thats what happens when you hire a bunch of high school drop outs who barely have a grasp on the english language. F@$# Burbank, F$#@ Home Depot.
Name: A*** S******
Date: 2014-06-03 20:42:52
Rating: 4
Comment: Its a mixed bag with Home Depot in Burbank. Ive bought plenty of stuff here and most the staff has been knowledgeable and helpful. Ive only run into a couple snag. One with a chainsaw someone bought and returned and I was the unlucky person to buy it off the shelf after no one bothered to look in the box and inspect it. I had to drive all the way back to the store and get a new one. Another time I bought a washer and dryer and discovered I needed a stack kit to set them up after I had already waited a week for delivery. They tried to push the delivery back but I just went to Lowes instead. The did refund me the difference on a purchase after was substantially reduced in price just 10 days later. It took a long time in the store but was worth the wait.
Name: H K*****
Date: 2014-04-14 20:04:40
Rating: 1
Comment: Beware of products with green label. Products are sold as discontinued, but are really used and broken. Bought a washing machine. Complete nightmare. Machine made a loud grinding noise. Sounded like metal grinding on metal. Went off balance whenever it was in the spin cycle. Called the store, went through multiple managers to get credit for the bad machine and/or replace it. Roadblocks every inch of the way. Management refused to acknowledge that they had put a used, broken machine back on the selling floor. Management did not return payment for returned machine. Instead, held my money for 24 - 48 hours. Complete waste of time and money. And I still dont have a working washing machine. Going somewhere else with my business
Name: M**** L**
Date: 2014-01-24 02:04:34
Rating: 4
Comment: Like it. Easy in and out. Easy parking. Well stocked and staffed. Whenever I need parts for a home project, I come here. The hot dog, burger stand outside is awesome. Best kept secret in Burbank.
Name: B****** B******
Date: 2013-08-25 03:03:01
Rating: 1
Comment: I guess I got spoiled going to the Home Depot in Hollywood for so many years, because after going to that one then the Burbank one, well lets just say the Burbank Home Depot is the worst in LA county. There is never anyone to help you any where at any time. Their saws is always broken, the paint department is always over run. Went through the line, and I realized I got the wrong item (something they ran out of btw), asked the cash register guy that I accidentally rang up the wrong item, so he sent me to their giant returns line where there is one lady working at a snails pace. I go there all the time because I live a few blocks away, so I am not just some disgruntled customer, I have to deal with their ineptitude on a regular basis. I actually started drive miles away to go to different locations.
Name: H******** K*******
Date: 2012-06-06 23:01:36
Rating: 5
Comment: I did a big order from this Home Depot and Im impressed with the customer service. Let me just start off with the contractors over there Gorge. Bob and Travis the did excellent job. Gorge and Bob helped me with setting up the order and Travis was helping me to gather everything together. Theyre so nice and a lot of knowledge I learned a lot from them. Ive always done shipping in hardware stores with big orders but never seen such a caring customer service. I think they deserve a paycheck raise or a bonus. However I offered them a free lunch they declined saying thats their job to provide us excellent service. And before I forget want to say thank you to Allen the Armenian guy whos always ready to help us and has always done( walking computer) know how to take care of a customer and for sure his job, and Marie( Barbie doll lady) she is so sweat she helped me with delivery. I would highly recommend you to shop in this home depot specially when you have big orders cause those guys know what they are doing without having any concerns that something will be missing from your order. Thank you all!!!! ..... Ill be back.....
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