Kerbside pickup
Yes
The Home Depot in Auburn Hills
Categories
Location on the map
Auburn Hills, Oakland County, Michigan, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Repair services
Yes
Amenities
Wi-Fi
Yes
Planning
Quick visit
Yes
Recycling
Batteries
Yes
Light bulbs
Yes
Payments
Cheques
Yes
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 248-393-1004
Site: https://www.homedepot.com/l/Aubu...
Site: https://www.homedepot.com/l/Aubu...
Opening hours
- Monday:6AM–8PM
- Tuesday:6AM–10PM
- Wednesday:6AM–10PM
- Thursday:6AM–10PM
- Friday:6AM–10PM
- Saturday:6AM–10PM
- Sunday:8AM–8PM
The Home Depot in other cities:
Comments (199)
This is definitely one of my least favorite Home Depots to stop at. Hard to find help. Staff is generally disgruntled. Anytime Ive had to go in for parts for a job I generally have to hunt someone down and wait quite a while for help as most of the time that I am in Home Depot I I have to get orders that are paid for over the phone by the company that I work for and this one always slows me down and makes my day drag on.
Wednesday 4:30ish returned a purchase made online. No waiting. Was handled quickly and cheerfully. I didnt need any further help, but the checkouts were not busy at that time. Store was clean and carts inside.
Brought a picture and hand drawing of my plumbing problem with measurements and the gentleman that helped me in less than 4 minutes had everything I needed in my hand and gave me extra parts in case I needed them and told me to just bring them back for a refund if not needed and at the the price of gas today better to have them not have, thanks to the team member in the plumbing department today
Always have a good time at home depot its like a big play ground for adults
Pretty good store been there a long time can you get used to the old Home Depot
Normally no one helps me at Home Depot. I blame it on that Im a woman, and black, but today there was one young man that was knowledgeable, and eager to help! It was the most pleasant treatment I have ever had at any Home Depot! For that, today 5 stars! Hopefully in the future more staff members wont walk past me as Im asking for help and be more like the gentleman that helped me today. Home Depot definitely needs to talk with their staff about customer care, despite whom the customer is. Just a suggestion.
Its Home Depot. Staff here is always helpful, and the stock is usually pretty good
Had a bad experience with self checkout. Werent able to figure out what our total was after discounts and the staff wasnt any help. Not likely to return any time so.
Im trying replace my sump pump, and theyve been very helpful.
My home away from home u can find every thing u need here.
The selection of wood is fantastic. I love how the workers can cut long boards so it can fit in your car too. The workers sometimes get on my nerves though, especially when you ask them for help and then they refer to someone else. On time I had three workers recommend another to help. By the time we walked to the forth worker I found the item. The self- checkout is very helpful. Overall, it is a good store but the staff could be a little more helpful in a big store like Home Depot.
Id give this Home Depot 10 stars if I could. Really outstanding customer service. I am always amazed at how good the employees treat customers. If you own a business, you could take lessons from this Home Depot on how to treat customers. Have had employees repeatedly go out of their way to help us and not just in finding stuff but other things as well.
Awesome place for all your home accessorie needs lumber,garden,lighting,paint they have it all. Even a great place to have keys made. Their key making kiosk is great super user friendly an works like a charm. Not made for car key copies but for house keys ect. Very nice addition. Overall if your looking for a spot to do home projects this is the place. Also friendly helpful customer service
Looking for a generator. Bad weather on the way! Ice-apocalypse! Polar vortex! Bomb cyclone! Or some such nastiness... Home Depot by me (smaller store) had a few on carts, ready to go, with gas cans and extension cord on the carts as well. Unfortunately, these Ryobi generators were WAY overpriced at $799. The only other machines they had were small units (less than 2000W), that were inverter generators. These, too, were priced very high, but they had fancy bluetooth connectivity!All in all, the gentleman working the generator area at Home Depot was very knowledgeable about all of his generators. Home Depot, youve got a great staff! Too bad you guys werent prepared for, whats being billed as, a major ice storm! Who knew?Btw, I found a gennie down the road at Menards. It has dual fuel (gas or LP), Briggs & Stratton engine. Puts out 500W less than the Ryobi for $399. Sorry guys.
I had the worst experience in this store. I bought a washer and dryer paid all this extra money for delivery. I paid in cash they never delivered it on the the day. I didnt get a phone call saying they were not coming. I had to call them. They were not apologetic. They rescheduled it a week later. They came and said they could not install they dryer. They could not take my old one. Then said it would not fit through my door that they could leave it outside. I refused the sell and told them I wanted my money back. They said I would have to call the store. So I did the manger said I would have no problem getting my money to come in the store that night or in the morning. So the next morning I call and talk to another manger he said no problem come get my money. I get there in the afternoon and they refused to give me my money saying they dont no where the delivery put the product. The manger saw they had the product. He called the store manager who I talked to the night before he told him to give me my money. He didnt no how and told me to come back 3 to 5 days and I paid cash. Something I thought that should have been easy was the worst experience of my life. I wouldnt recommend Home Depot to anyone especially the delivery service. Awful customer service! So I went to Best buy and got the same washer and dryer with great service. Home Depot lost a big sell and my service from this experience.
Daniela Greenie (flooring specialist) is the best, she goes above and beyond to make sure the customer is satisfied. She took so much effort to help us identify the perfect blinds. She is very knowledgeable about blinds. She assisted us with regards to customer reviews on type of blinds. This made our selection easy.
I feel that THIS HD is interested in the customer. I was trying to get a large item on a flatbed when a young lady employee appeared to help. She even offered to help me get to the checkout. There I was assisted by Lisandro who was very helpful and even offered to help me load the item in my vehicle. I really like the AHs Home Depot
The cleanest best displayed Home depots in a hundred mile radius of Detroit. Home Depot is riding the wave of do-it-yourselfers right now and its a bad job to see what they see on YouTube and go home and think they can do what. professionals do. This location has an abundance of carts and material handling carts 👍
I’m a cabinet maker and installer Every time I go to this Home Depot their cabinet hinges are so unorganized Literally been like this for years
My favorite part of home Depot is the customer service. Finding a part without help is not too bad but asking home Depot personnel is 90 percent faster and more accurate, especially when compared to Lowes where you cant even find anyone to help
Had some of what I needed. Helpful (if not always experienced) staff. Good prices, but sometimes direct comparisons arent possible due to proprietary SKU and model numbers.
Worst customer service ever. I went in to order a solid surface countertop (not a small purchase). When we finally was able to get the attention of an employee, she said the person who does that works 9-5. I work those hours so, what options do I have? I saw groups of employees standing around talking, no one is cross trained? At least apologize and offer an alternative. Have the person call me the next day. Totally unimpressed, did not feel like my patronage was even slightly valued. I seemed to be a bother.
Nice Home Depot, I prefer this location over the other one, near by. The staff is always friendly. Went in to by a new track for a pocket door, they were out of them. Ended up buying a whole frame kit, to get a track. Ended up working out better, even though it cost twice as much. Store is typically clean, I was also there the day before and bought the last 4 sheets of green drywall on the floor. They seem to be having stocking issues. This used to be my go to building supply store, I find myself going to Menards more frequently.
I still feel their is a little price gouging going on here and there at some places you go to. Home Depot is a good place to go for home improvement items. They try hard to be fully stocked with what is needed for the customers. Try to visit multiple stores for the best prices. Always do price comparison before making a decision.
Im like Tim the Tool Man Taylor in here. They have so much and Im always in here. I only buy my flowers here. Great price and selection. Staff always helpful. My go to for so many items from tools to paint to little things like lightbulbs and potting soil. Love my neighborhood home depot the best. Others are nice but this one is close and my 1st choice.
Love Home Depot.... Im more of a do it your selfer. I know this store so much better than, you know the other store. I can find what I need much faster get more help with my questions... granted every where it is hard to find that someone to even ask.
Every time we have shopped here, at least in the last 3 months, the employee working the front parking lot collecting carts has been super courteous, helps unload our cart (even if its just some small bags), and wishes us a safe trip (or in this special case, a Happy New Year). It always has me leaving the shopping experience with a smile on my face and thinking, I should leave a review - so here I finally am!
Not the friendliest home depot by any means. Maybe its the area?
The Home Depot has all the Hardware and Supplies we need to keep our shop moving in the right direction. Always a top knotch experience when we make a supply run. Granted this last visit I wouldnt of minded picking up some tools but I dont think the company would like to see that on their card :)
I normally wouldnt go out of my way to write a review, however, the gentleman that collects the carts at the Auburn Hills location is phenomenal. The few times Ive been there hes been very kind and helped me load something out in the parking lot without even asking. You can tell he truly enjoys his job. If there was an episode of Undercover Boss on Home Depot it would involve this guy and utilizing him for frontline training and hed be given a nice bonus. I spend a lot of time at various Home Depots and hes been a standout....enough for me to leave this review.
I always haD a good experience in this Home Depot Store, in Auburn Hills. Yesterday, July, 03 2021 I was there to looking for an specific product and I was very well taken care of by a very thoughtful and kind employee named Patrick. Dear Patrick, you are the man!!!
Great Customer Service & Employees That Value Their Customers😎🤓🤩
I know what Im looking for when I go to home depot, and I usually find it. This store was clean, organized, and well staffed when I visited.
I like this store because you get good customer service. And, if one person cant help you then, they get someone else to help. Thats appreciated these days. Because most of the employees in any other store arent that helpful if at all. So, thanks go out to the employees at Home Depo!
This Home Depot is on par with others. The isles are clearly marked but sometimes it is still a search to find what you are looking for. When this happens there is usually someone nearby to help. My only complaint is the quality of the material is sometimes substandard, bowed and twisted boards, ripped bags, and the like. Its a clean well lit and marked warehouse.
My husband went in a bought a patio set and was told it would be off the truck at 9 Am the next day, paid for it and came back. It wasn’t off the truck and the “manager” told him he couldn’t give him a day or a time when it would be off the truck. Told my husband to be patient! And they see millions of customers a day so things fall through. He did not care at all about customer service. We just got our money back with no table or help!
I liked it because its The Home Depot. How can a person not like this place? All your home improvement needs. Helpful staff most the time. Lots of parking and all the rest. And if you dont like The Home Depot, theres a Menards about 2 minutes from here. And guess what? I gave them 4 stars too for the same reasons. Im not picking sides here. This isnt a one or the other sort of thing. I gave my 4 stars and thats that.
Overall okay. Self checkout makes it nice.
Ignored by associate Steve. He was rude and dismissive. I took the opportunity to talk to the store manager about his behavior and lack of customer service.
Were in the midst of relocation and had several unused moving boxes to return to Home Depot. LaTrece in Customer Service went beyond the call of duty to accommodate me. I didnt have my receipt. She patiently researched my order and made sure I was reimbursed accurately. We will return to the Auburn Hills location for such excellent customer care.
Looking at getting new kitchen cabinets. Getting great help from the designer.
Some old guy working there (not wearing the orange apron, but the gray one) was unbelievably rude. Couldnt be bothered to look up from his phone. I told him he didnt need to help me find gloves, Ill find someone else too. He told me he cant help me if I dont know what Im looking for.Listen boomer, if you think youre too good to work at home depot, dont work at home depot. Everyone else was perfectly fine.
I’m usually a home depot fanatic. My entire bedroom is home depot themed. When I was little, I dressed up as a home depot worker for Halloween. However, this store was a massive step, you could even say a cliff, below my expectations. It’s as if they were submerged in the ocean and drowned. Even Lowes provided a better experience. First of all, the hot dog was below subpar, and the temperature lukewarm. Next, the orange was slightly worn out. Overall, it provided me with a job and was the best store I’ve been to.
First the Auburn Hills store has the worst inventory. ‘Sorry we’re out’ is quoted 50% of time. Quality level of choices have dropped substantially meaning you have cheap and cheaper to choose from.Too often you’re teaching the salesperson that, yes there really is such a tool.
When I walk into Home Depot i am used to superior customer service and workers that are helpful. This Home Depot has subpar service and the workers at this location are completely rude. In addition the two people working in the paint department today were not helpful at all.
Hands down my favorite Homedepot!! The staff is amazing and always takes great Care of us!! (Merideth is the best, and I believe it is Veronica who was super helpful) Jeremy the manager is Super Awesome and makes sure to always go above and beyond!! I HIGHLY Recommend this store!! Thank you Homedepot of Auburn Hills for taking such great care of us!!
Even though store is really busy customer service was great 👍🏽
I always get great help. Its also close to wear i live. Never a problem. Never had to return anything. My favorite store .
I prefer to go to this home depot but some of The Times the staff does not walk the customer to the product they just point down an aisle Thats not how I was trained when I worked there
Typical Home Depot. Not as large as other Home Depots but a pretty good selection of home improvement goods and tools. Service, as usual with their stores, is good and the check out process is quick with minimal wait times. Good store overall.
Most of the staff is knowledgeable and friendly. Store is clean and easy to navigate. Some sales representatives are less pleasant to deal with while pricing options if youre not willing to listen to a sales pitch while trying to price your options.
The home Depot in Auburn hills was awesome! Were looking for a fire pit and a friendly store worker helped us find one. We love it and cant wait to use it! Keep up the good work!😎😊
Id like to meet the people that designed and approved these new self checkout kiosks. Huge screen with nowhere to put your items.
Website quantities are never correct. Called and asked if they had certain products, we were told over the phone they did. Upon arrival they told us we had to go to 2 other stores if we wanted the items that day. Rented a tool that same visit and when returning it the younger gentleman was rude and impatient, gave lots of attitude to my girlfriend when I walked outside. Luckily the older gentleman working the tool rental counter was very nice and made up for the jerk who was working beside him.
I wanted to get a measurement for a door. After a week, I hadn’t heard from anyone so I called. The paperwork wasn’t processed correctly. A couple days later I heard from a guy and set up an appointment to get it measured. He canceled a couple hours before and I haven’t heard from him again. I have called twice and sent a few texts. No responses.I even called Home Depot to look into it. Nothing! Three weeks. No response.Do not use this store.
Call before you go to buy anything you find in stock there! Drove from Waterford, to auburn hills, to Pontiac, only to find the tool I wanted was not in stock anywhere, even though their website showed 2 in stock in Pontiac. Even an associates inquiry showed 3! There were none to be had! Another life lesson trusting a company will keep their website up to date!
Two times the Auburn Hills store had to take over a botched project that I started at the Lake Orion location. Amazing how different two stores can be. Excellent customer service here.
Went there on a Friday to pick up gardening supplies and left a bottle of Dr. Earth plant food in the cart without even realizing it. Went in Saturday with my receipt to see if they would be able to help me at all. When I went to the front desk the young gentlemen at the customer service counter remembered a bottle of plant food being left behind and returned it to me. I was so happy and grateful. You have good people working for you. Thank you.
Was very pleased with the service I got in the lumber department. Needed an 8-foot 2 x 12 cut into 2 foot sections the guy working there said no problem. Went to check out and the cashier was very friendly ask me for my military ID and gave me a discount :-) I had on my veterans hat. Plus I needed something from paint department they were very helpful over there too very pleased all the way around
I received excellent service by natalie and brooke today! Both ladies made sure we had exactly what we needed and treated us with a great attitude. 10/5 stars
None of the staff seemed like they were interested in helping today. They def had time to talk amongst themselves. I asked for help twice. Got attitude both times. Id i didnt need something cut I would have just found it online. When I finally got help, the kid had a great attitude but wasnt sure of what he was doing. Ill shop a diff location next time.
Bought ge washer and dryer. Salesman very pleasant and helpful. Set up delivery. The delivery people left lag bolts and a mess of plastic in my driveway. The dryer light stays on. I called home depot the following morning and they told me nothing they can do. Call manufacturer and set up service? I said you literally dropped these things off yesterday and they are defective. She said not home depots issue. Call ge... wth? The sales person told us if we had any issue within 90 days just call the store. Nope! I wont be buying anything like this from home depot again I can promise you that.
Used to live in this store while we were remodeling. Nice, clean store. Alot of variety. Unfortunately, a lot of unhelpful rude staff... but sure they dont have enough help.
It used to be pretty good, but seems to be getting worse all the time. Most annoying is that they are following the model of grocery stores and making you do your own checking out. That may work well with a gallon of milk, but wrestling with boards on my own is not my idea of good customer service. Also, theyve blocked your ability to enter & exit the same door, so no matter where you park, youve got at least one walk that is much longer than it used to be.
Finally found the motion detector light bulbs I needed for indoor use. They definitely help save on energy use.
I came in to look for some concrete nails to redo my basement. I had 3 employees help me but all 3 employees had no idea what type of nails I needed. I explained that its for my basement to do a carpet to tile transition. I was very dissatisfied with the level of service and knowledge that the flooring department gave me. I would not recommend this store for flooring information nor would I for purchase and installation!
Did not have garden center gates open had to get my dirt after dragging cart to the back loaded it push it back through store, then had to ring it up myself, no help obviously,
The management is very unprofessional when I called to have the argon gas truck moved from behind my car Jim the manager hung the phone up on me. This was after I had been in the store and asked the employee to have the truck moved all they say is hell be done in a minute it took 45 minutes to get it moved.
Terrible customer service! Went to buy a door and was told there was “no one” to help us. No one to place our order! We spoke to the manager and he said “Sometimes this happens where no one is scheduled” excuse me? Really?! They said we could come back in two hours to order our door. They have no one working in the door department at 1:00pm on a Sunday. NICE! We will never shop at this location again. Went to Lowes and got waited on right away.
Truly the one-stop-shop for tradesman grade tools and materials. for the store size, they have a great selection.
For being in the middle of a pandemic, they did ok with getting an order ready. I ordered a lawn mower, it said it would take 2 hours on line, but when I got there after 2 hours. They hadnt even started on it. They were supposed to prep it. It came home with 3 tires at 15 pounds, and one at 5 pounds. Luckily my boys were here to help adjust the mower for me.
I really like shopping this home depotbecause the employees are always really nice helpful and the store is always stocked up on the supplies I need to get the job done.
Always find what I need here. Great store
The new layout and return system setup they have now is pretty sweet and takes way less time than waiting in one line. Always well organized store with good selection. Time will tell if they survive Menards coming to town though.
Go here all the time. Usually a good experience, but sometimes hard to find someone to help you. Lots of times employees wiz by you like you arent standing there. Other times I get help. Have to find people who know their department. If you cant it is painful when I know more that the employee about a topic.
I ordered 7 windows, they never called me to tell me that they arrived at the store to be picked up. I stopped in to check on my order and they were sitting there waiting for me. They wheeled them up to the front of the store for me and then disappeared. No help loading them into my truck. Help wouldve been nice as I was by myself and they had people just standing around.Edit: they called me 3 days later and told me that my windows were ready for pickup. So apparently anyone couldve taken them, they had a record of me picking them up.
I love this store but when u pay with credit card always check that they will only charge u one time.. they charged me twice and they cant do nothing about it they say or refound my money they say. My bank account says otherwise..
Very good prices but because of being out of an item online, half of my order was conviently shipped to home and I had to drag my disabled self to drive to the local store for the reminder.They also do not allow to use your Veteran discount when you purchase online.
Ordered a washer on 1-17 wont receive until 3-3,our neighbors bought one at Menards and was delivered in two days contacted Home Depot via text service to see why they couldnt offer the same service twice in our texting Zach said twice I could cancel order,gee what great service 😄😄Do yourself a favor shop at Menards first dont waste your time..
I needed to have chain cut. There is no call button around the chain cutting area. There is no staff around the chain cutting area. Stand in the center aisle and the few employees you see have their heads down so they dont notice you. Yes, I could have walked a mile to the front desk for help but that is not customer service. Had I even gotten help, I would have to check myself out because customers have to do the cashiers job. No sale.
What carpet there today to put in the backyard by the pool The man that rolled the carpet was excellent he was busy with another customer when I left and he said that they would have somebody bring it out to the truck I waited I waited I waited finally I came inside and theres a young husky boy standing there not doing anything I said why arent you bringing my carpet out well I got to have help I said the man that cut my carpet was old and he lifted it by himself you look like a healthy boy to me why are you just standing there I think the manager came because he heard me complaining and helped him I should say he did it and let the boy just stand there and when they put it in my truck the boy just stood there and didnt even help put it in the truck I would fire his butt in a minute
The location we were at didnt have the blue padded chairs that we were looking for. We left that store & first thing the next morning we drove to a different location to buy the only blue padded chair that was left in stock, then drove to a 2nd location to buy another chair so wed have a complete set of 4 chairs.
Edited review, this is strictly for home depot, concerning 2 things 1 lumber prices that have come down but not enough, I did a lot of homework and have many different responses on why the lumber has went up and since I have 30+ years in trees and lumber Im dropping what I believe to be the truth as to why, lumber is up 130% beyond the normal prices (NOT COOL) why is it up simple (quality Control) alot of builders were contracting to building 30 homes and going belly up at 28 and screwing folks and contractors and in the process building these oversized huge homes that are flat out ugly and have zero reason for being built and when they were 5 years down the road they fell apart and the homeowner is screwed and no one without a 40+ foot ladder or lift can repair the house much less wants to because the insurance is to much for them to hire honest labor that would risk climbing the ladder, our technology and willingness to not care about each other has superceded our humanity. Read between those lines and the rest falls in place...
Entered Home Depot looking for ply wood. Did not receive employee assistance, multiple associates walked by without even offering help. Once assisted after waiting for roughly 20 minutes I asked for my board to be cut in half but with little effort from the associate received the board unevenly cut. But the cashier was very friendly.
Great store, but in this case I stopped by to order window shades. Wish the lady that helped knew more about it. I know she was wrong about some options, caught those, but Im worried about the rest.Update: Guess I was right to worry about the things I was told not to worry about ... Recoverable, but delays. -1 star.
No one offered help when I was standing and looking for product. The aisles were very cluttered, and most of the lumber carts were filled with stuff, so it took a long time to find a usable one
The paint counter is awesome. Mack told me about his professional experience and background as a contractor. That made me feel comfortable following his advice and buying all the stuff to paint my house. Great store and if you need painting advice: Go See Mack.
Ive used this location dozens if not hundreds of times since it was built. Of course every interaction is not perfect - people who rate them a 1-star because of one bad experience are just divas or vengeful. But overall, HD employees are more knowledgeable than Lowes and about equal to Menards. I use all three chains - do a little research before you buy to find the best value. If you want a lot of attention, dont go when theyre busy - duh!
Basic box store, generally speaking, the help doesnt have the experience to help seasoned contractors, nor is the product in the proper places. The product is set up with corporate money making tactics in mind. I try to stay away from places like Home Depot, they dont pay people as professionals and it shows.
DOES NOT EVEN DESERVE 1 STAR. NEVER RENT FROM THE HOME DEPOT CENTER!!! Horrendous customer service and lacks knowledge of tools and products. Rented a power washer that was not working correctly, called them 3xs for assistance and of course no one really knew how to work it so they asked me to bring it back in for an exchange or refund. It was a 4hr rental window, well I brought it back within the 1.5hrs to have them correct it or exchange it. They didnt have one to exchange and refused to refund me!!! I expressed how the machine was not working so the tech. turns it on and says, if it turns on then it works. Lets just say I personally will not be shopping nor bringing anymore business there!!!
If I could give a negative rating I would .we ordered 2000 worth of fencing fence posts and cement we got to the house and they delivered 3 moldy panels when I called to find out what was going on they said they had to split the order with lake orion because they think someone must of bought some of the panels I already paid for i talked to the manager at the Auburn hills store who had to call me back and inform me that not only did they sell some of my good fencing but now one of the panels they are sending me is broken so 3 moldy panels and one broken panel fencing that was supposed to arrive at 3 now has a delivery time of whenever so now I have a frontend loader men Im paying to put up a fence and sub par fencing and a sorry bout your luck stuff happens from home depot great way to lose a 20 year customer lows here I come will never do business with home depot again and I am cancelling the home depot card
Good selection, layout, and staff. The return process is also very convenient and so is the locker pick up and curbside delivery
Great people but didnt have the product I needed.
I have had very bad experience with the tool repair department repairing a product that I purchased at the Home Depot. brought my power tool in for repair under warranty in the spring. It was approximately 9 months old. Waited 6 weeks with with no update on the repair. Called to check on the repair status and was told parts were on order and they would call me when it was complete. Did not hear a response and after weeks of back and forth phone calls with the location the tool was sent to a different facility to determine if it is repairable. I have been told that if it is determined no to be reparable that a new product will be sent to me from the factory. It has taken 78 days to get to this point and will take an additional 3 weeks for evaluation and receipt of a new product. I do not recommend taking products to the Home Depot for repair.
So many items are online order only.
Not sure what Im doing wrong, tried to buy fairly expensive window blinds ( approx. $ 250.00 ) . No one in department, asked a gal for help ,( the one I was told to ask ) she paged someone and no one ever showed up. Why do they even sell them if no one handles the department ?
Staff didnt seem to know much. Had to ask 3 different employees thw same question before finding a team member who knew. However, all were very friendly.
Found out today with a cart full, they only have self checkouts. I hate bagging! What happened to customer service? Dont I as a consumer have a choice anymore? There was no discount on my bill for being not able to choose a check out line VS self checkout. Very disappointed..
Fantastic service and assistance. They were very helpful in my search and purchase.
Kaleb and Bob in the hardware dept were more than helpful, they went above and beyond to find what I needed.
This is my preferred Home Depot due to its immediate proximity to Sams Club! The staff are typically easy-to-find and very helpful. The store is laid-out well and more everything can be located w/o much trouble. Oh yeah! The store is also dog-friendly,... well, at least to some degree! I was dogsitting my brothers little teacup terrier and brought her in the store w/ me and the staff there adored her and welcomed us to shop. Im not sure if theyd allow a massive dog in, but they certainly didnt seem to mind a small, well-behaved pooch!
This is my standard franchise for home repair supply. There isn’t much that I haven’t looked through or purchased from HD. The staff is usually ver helpful and willing to walk me to where the merchandise can be found. Many times they have offered recommendations for products.
Its Home Depot, see one and see them all.
Been a roofer and construction for decades and you know what I miss. Going in a store getting what I want and walking out.Im always running into women with their dogs in a purse or a gut talking on his phone. No one can help you and everyone is helpless trying to find something in here .This store is for suburbians. Not us.I miss specialty stores. Hardware stores with my dad. Lumber stores, for good lumber!! Go figure! Walking with my dad and having a conversation about whats going on with sports or anything.These managers have our veterans standing up as greeters and treating them with no respect. Young punk managers.This is America. Turning everything into a mall and one stop. Too distracting. I never get EXACTLY what I want in this store. EVER.I want my old specialty stores back.
Its getting to a point where I just cant stand this store: the lack of help and lack of knowledge of what personnel they do have is aggravating. Whats even more disappointing is the lack of selection, especially in plumbing. I absolutely cannot stomach trying to get plumbing supplies at this store anymore, when your able to find some help, its weak . They dont even know what they have half the time and the usual response is we dont have that accompanied by an excuse via a comment that we dont sell enough of that to stock it, but its common product for plumbing. The dont sell enough because they never have it in stock to sell it to begin with. To top it off what product they do have on the shelf is all jumbled in different bins and you cant trust what your buying, much less know what the real price is, which by the way are premium prices for sub-standard products. This store is declining due to such ignorance.
We went there looking to get prices for stoves. It was very busy that day but they had a lot of helpful staff
Always hard to get assistance. Staff act like customers are an inconvenience. Shelves arent stocked correctly so the items I have been looking for are behind other its and not sure what the price for the desired item is.
Jen at the service desk went above and beyond to help me out. She is an outstanding employee and a great asset to Home Depot. I could not have been more pleased.
They were very nice...I was heading to home depot to buy some paint and how unlucky to get a flat tire so I made my way to HD and ask to use their phone because I didnt had one on me. So I call my dad to come help me. We always had come to this HD and havent had any problem with them yet.
A friendly place to shop for all your repair need interior or exterior every and all your repairs needs and they also carry flowers
Nice clean store. Plenty of help in the isles but not one register with staff, all self check out with one person there to help all the customers checking out. With much of the product needing to be measured this wasnt a fast process.
💞💜💙🎁Gentle compassionate spirits is the atmosphere of the Home Depot in Auburn Hills, MI. Team members: James💚, Cynthia, 💛💖Claudia 💞all went above and beyond to help my family and I as we asked questions concerning drills with built in hammer and rechargable lithium batteries and, questions regarding discarded wood to be used for art canvasses, and empty boxes from merchandise stock. James 💞educated us on the various drills and warranties, and how each different drill offered its own benefits, and Cynthia💙 so nice and willing to assist, helped me do price checks on each discarded wood planks that are on clearance for 70% off. Claudia💕 is sweet and say if she will keep an eye out for empty boxes and try to set them aside a few boxes whenever possible. The. AUBURN HILLS HOME DEPOT feels like🏠🏡 home💛💛💛💛💛💛💛💛💛💛💛💛Thank you Home Depot. For treasured Customer Service, may your year overflow with Gods Abundant Favor and🙏and Infinite Blessings🙏💕💕💞💚💙💛💕💞💙💙Annointed Dance.
Store was clean, and the person who helped me actually worked for them...lol, well I have had time it was another shopper, Home Depot can be fun
They are home Depot. Ever one standing around. Its home Depot they dont care if you like it or not. If you need someone will to bad. Figure it out yourself. I dread the days I have to go in there so much.
Good store. Friendly and knowledgeable employees. Quick visits and usually have best prices on products.
Special Buy sign prices were posted in the vegetable garden center. When I took my purchases up to the register they would not give me the special Buy price.
This location is garbage. They couldn’t honor an agreement that I had with The Home Depot. As a company you should always honor the agreement that was stated. Avoid coming here
Jim was very helpful and made the purchase of a dryer a happy one. Everyone I came across was friendly and helpful also. Thank you evening employees.
I always love going to home Depot employees are very friendly and if you got a question theyll find somebody that can answer it for you
Home Depot is great. I needed some parts for a job. Found them quickley and paid and left. Staff is well trained and genuinely friendly and helpful
A very nice lady was helpful in finding the product that I needed. Another eomsm went out th of her to help me at the checkout
I dont know why I keep going back here besides convenience, but convenience doesnt always have what you need. Update your system asap!
There carpet contractor AIS installed carpet in my home but left the old pad and they treat me like I am the one that made the mistake if it wasnt for the fact that we are renovating now i would never had known DONT USR AIS
I guess Im just so spoiled from shopping at the h.d. in Utica, where people not only great you when you come in, but they also ASK YOU IF YOU NEED HELP!! ESPECIALLY IF YOU ARE CARRYING AN 80 POUND BAG OF MORTAR TO A CLOSED REGISTER!!! ok, my bad... I shouldve noticed 2 of the self serve reg in the contractors section were not open.... or one of the THREE EMPLOYEES could have pointed it out???Glad I dont live close to THAT store, because I would NOT have asked for h.d. GIFT CARDS for Christmas!!
Love this place but im familiar with the store and products so finding employees to help isnt an issue
Stopped in looking for planting supplies. Limited stock for now. Probably be in soon with the warmer weather.
The selection here is awful! I needed 3 metal pieces of plumbing...they didnt have any of them! All of their metal valve fittings seem to be converters. All I wanted was a 1/2 inch threaded, straight tube, with a valve on the top, and they didnt have it! I also needed a Y-shaped valve connector(for diverting flow) and THEY DIDNT HAVE THAT EITHER! I wasted a whole 2 and a half hours at this store thinking I was looking at the wrong section...nope! There were several other hardware stores I could have chosen, and Im rather disappointed I chose here.
Best of luck finding help if you need it, even if you locate a specialist, chances are theyre from a different department and of limited help. Looking for a seamer to bend aluminum trim, spent 10 minutes answering some poor souls questions in plumbing, before finding my choices were a 3 tool for about twenty bucks or a 9 incher for $60. Virtually every frieze and fascia in Michigan is 5 1/2, nice. You can do it (wrong) and we can help!
Buying wood at this Home Depot... the quality of the2X4s was very low... took a long time to find 16 straight boards. Then it took 15 minutes waiting for someone to cut one piece of plywood in half. It’s a Saturday and no one to help.... really?
Typical home depot. Had to ask for help as we didnt see anyone in the department we were looking in. But once help arrived it was great. Good selection of home and garden goods.
(Hello, can you put a 💙 on your wall, without comment, only a blue heart, then send this message to your other contacts. After putting one 💙 on the wall of the person who sent you this message. If anyone asks why you have so many blue hearts on your wall do not answer. It is for people to show their support since today is National Law Enforcement Appreciation Day! 💙 Thank a Cop!! )I put this here because I was in your store listening to two young ladies talking about an incident that happened in Minnesota where a cop shot a suspect. They must not have realized that the gentlemen in front of me was a police officer. The young could not have know all the facts of this incident but decided to put the officer involved down. While they are entitled to their own opinion the should wait and talk about it when there are no customers involved.
They have no idea what they have in inventory. They are understaffed, and many who work there have no idea what they are doing. Bought 6 kitchen cabinets, found that 3 were damaged after getting them home.
I love this place. They have everything for the home owner to fix up their homes. my worker has been busy with cement,landscsping,garage door opener,plumbing, and gutters for the past year since I cant do these jobs anymore . thanks Jimmy
Tool rental demonstrated law dethatcher incorrectly and then when I brought it back and said it did not work for me, they offered no refund. Later I called back and said I read that the item was not started correctly they said we send everyone home with written directions. My mistake for not reading through myself, but take a bit or responsibility for not correctly explaining how to run this equipment.
Staff not properly wearing protective masks, and would not help me find a tool that was listed as in stock. I was told if it wasnt on the shelf, I was out of luck.
Great location, staff very helpful. There is a 10% military discount with ID.
Its nice I dont have to go to 3 different stores to get what I need and are very helpful. They are polite
Things were pretty disorganized but it was busy. Left without what i came for, store was out. Employees were pretty cranky as well.
Yall dont sell painter paints there at that location was really wanting some this morning but friendly and service was great and very helpful thank you
I work here. Yes, we try, with every customer, to ensure that they save with what they need for their project. We also strive for an excellent customer experience, every customer, every interaction.
Saturday, holiday weekend busy. Not enough cashiers or flat bed carts. There pretty good about having what you need for just about any project you have.
Enjoy the wide range of products and the military discount - but it can be hard to get help from the sales staff... you need to search them out as they rarely approach you to see id you need help finding anything.
Just want to think rob The store Assistant manager for taking care of me today Im giving him 4 stars The tool department Need help rob I would only give them one Star. thanks todd w
More empty shelves in electrical then stocked was a lost cause
Informative an helpful in our search for the right dishwasher for us.
Love HD, love the employees. Please bring back the checkouts! I dont want to do my own checkout. Lets keep people working!
It seems like they have everything you could ever need for a project. If they dont you can order it.
Absolutely amazing service from Natalie at self checkout.
Great store to get almost everything in one spot. I only wish they had more staff to help like other home depots.
This place has really gone down in staff help in my opinion. The order online and pick up at store really stinks and takes twice as long as it would to just shop for it at the store. I tried 3 times. Never again!
They always have a really friendly staff, especially the guy that collects the carts
Two guys in plumbing area were of tremendous assistance. Very knowledgeable, polite and patient.
Better than the Southfield branch. What can i say? Its Home Depot... help yourself of perrish!
I needed plumbing help and Sandy was excellent. I actually had fun going to Home Depot for a change!
Needed a Bi fold door that was up high and out of reach. Found someone fairly quick to get it down and I was on my way
Its a good place to stop in but lately is been a problem when you have questions there is never anyone to help you I know the viruse thing is going on but it shouldnt effect customer service
Buying Christmas decorations on sale day after Christmas 🎄
Customer service was lazy and told me their site was wrong when the site said they had multiples in stock yet none were on the shelf. Not that difficult to just go in the back and get one.
Customer service is terrible. Most employers sit on there phones. I know the stores better than the employees.
It was a lot of fun,today so many people and an I wanted said it was not available in are area but they tried really hard for me.
Very poor service, always busy and staff just sits around. Not knowledge either. Do not go here. White lake store is much better, better than that go to ACE.
Hit and miss service. Sometimes multiple people ask to help you and other times (like right now) your standing and waiting for help while multiple employees walk past you. Finally had to ask an employee sitting directly across from where Im standing to do it.
Bill in plumbing is my guy! He has bailed me out a few times, the man knows his stuff!
They got a whole bunch of people working there but nobody will give you a hand look for what you need theyll tell you which way to go and how to get there but as far as helping you find the part you need you can forget it
Its Home Depot - Large selection of items needed for home improvementrepairs, had some great holiday sales.
Great store, well stocked, quality products, fast checkout
The people are great the delivery service timing was terrible two to three weeks to deliver a washing machine is unexceptionable
Perfect assistance in picking and cutting lumber to replace a damaged step on the stairs. Got it home and it went together with ease.
Ive been here for 20 minutes trying to make a return. There are other staff members milling about and nobody stepped up to help with returns. I was 2nd in line when I got here.
Excellent customer service. Friendly, efficient staff. Good selection and prices. Well organized merchandise.
The store is outstanding but I was expecting some assistance on the floor to find what I was looking for thank you
The person who was working in the paint apartment, was way so rude, I think she needs to learn more education and how to treat the customers
Fast curbside pick up.
Very well maintained and the ones that work there are professional and very helpful
Gabriel in flooring has platinum service. He went out of his way to make us feel welcomed and to make sure we had everything we needed.
Mainly carry anything that is in style for contractors, not really good for home owners that are trying to fix older style homes
They had every thing I was looking for, and I didnt have to ask anyone because there directions were very clear.
Because it was black Friday the store was well staffed. People in all departments to answer questions and direct people. I was impressed.
In and out had everything we needed, and staff was very approachable and helpful with the item we couldnt find that they did have.
Helped me figure out how to fix a problem.Order pick up was quick and easy!
The website included directions to the item I wanted. No wandering around the store!
These BAND members here where one guy says I just started here & dont know anything about this area & one guy says I work in MILLWORKS & dont know nothing about this area & one lady in lumber acts clueless & the Hispanic guy in pest control gives me the run-A-ROUND looking for an outlet to try out an electronic mouse repellant & we never found the outlet , so I leave you with these initials so you can figure it out >> S.M.A. , the M stands for : My :)
Not enforcing people wearing masks they still serve people without a mask too many people walking around in both home Depot lake Orion in Auburn hills..
Takes forever for someone to assist. I just walked around for 20 minutes looking for someone before I finally found someone to assist in the outdoor tools area
This is my favorite Home Depot. The staff here is super nice...especially the paint department and customer service desk.
Very friendly employees. Although this is quite a small Home Depot. The show rooms dont have many options.
Employees didnt seem very happy this particular day. Moreover, everything I was looking for was either, not in stock, or I was told, they didnt carry it😕😟. I believe they were just way too lazy, to look!
Horrible customer service and very condescending
Big store. Good selection. Easy to navigate.
Total reviews rating 4.2
199 Reviews for The Home Depot 2023:
Review №1
2022-02-01This Home Depot could use a cleaning crew, I realize staffing is rough these days but sweeping and cleaning up aisles should be a bit more of a priority. Also, I went in and ask if they someone working a specific area. The guy I was speaking to was very rude and mumbled something and just pointed in a direction….no help at all. I went to Ace hardware and was not only shown where item was but it was also explained to me what I needed to do
Review №2
2022-05-01An employee on the phone told me they would exchange my paint out after the online ordering system picked the wrong color. I got there and they offered a discount on the correct color. Should do a better job training their employees on how to deal with customers issues. Wont be back Ill get paint from Menards for now on.
Review №3
2022-05-31I would leave 0 stars if possible. I had an awful experience with Home Depot. 6 weeks I have been dealing with this! Dont ever buy on line, if your product is delivered damaged getting their 3rd party delivery service to schedule a pick up date is almost impossible, still no refund, I had to call them again 10 days after calling non stop every day I finally get Home Depot to initiate a refund. Only for them to tell me it will take my bank 3 to 5 business days to post my refund!!!!! I will never deal with Home Depot again.
Review №4
2022-04-12I havent been to this store for a long while mostly cause they raised their Xmas tree prices hugely. But on a recent visit i was amazed at the variety and choices they offer with a wide selection of household items. Ill be back
Review №5
2021-04-18I seem to always end up back at Home Depot... Ive been remodeling my new home for 2 years and when picking materials for my project HD seems to have what Im looking for at a good price vs the competition or other retail stores.
Review №6
2022-06-10I moved to the area about two months ago. Every time I visit this particular Home Depot, there are pallets of products sitting in every isle. This, in addition to the usual in-isle product displays and movable staircases, makes it nearly impossible to navigate the store, and in some places even access products on the shelves. This does not seem to be a seasonal thing because Ive made multiple trips weeks apart and the clutter never seems to improve. I think their management is just really bad at inventory logistics.
Review №7
2021-01-14Awful experience both with installers and store management. We had tile work done in our bathrooms at the end of 2019, and the installers were a nightmare. They harassed and fed human food to our pets resulting in vet bills, made a mess of our landscape causing fines from our HOA, and raised our floors so high we had to redo plumbing and purchase new doors. They attempted to cut our doors, doing so poorly and at an angle, just so they could fit over the tile. They also didn’t even finish grouting and left gaps all along the borders. They then wanted us to pay extra for materials, not originally in the contract, to redo the sub flooring. This was not discussed until the work was “finished.” This was almost an additional $600. The additional expenses of vet bills, HOA fines, and new plumping and doors was also over $600. We spoke to someone of store management and we’re assured the added subfloor cost would be waived as it was not discussed before the work was done, as well as the added costs from the poor integrity of the installers. Shame on me for trusting them, because a year later I’ve received a bill from a collections agency acting on The Home Depot’s behalf. I then called the corporate office to resolve the matter. The representative informed me there was nothing annotated of my previous discussion, but that they would reach out to the store for more information. A few days later I receive a call from the corporate representative that the store takes no ownership of the matter and that I need pay the balance. I am beside myself that, even with proof of damages, The Home Depot would respond this way. The lack of integrity, empathy, and professionalism I’ve experienced is incredible, and I am overwhelmingly disappointed. Attached are some photos of damages caused by The Home Depot and it’s affiliates.
Review №8
2022-01-14This has become a very expensive place to shop. Its like they are trying to make up any money lost that they might have made during the pandemic. It must be true as the shelves are full and organized. The only employees working at Home Depot are the stockers. Its rare that anyone is at the register anymore as this is a job elimated.
Review №9
2022-03-12I would like to thank associate, Juanita for a pleasant shopping experience last night. Juanita was helpful and friendly. She helped me find the right lumber and was very patient with my project ideas. Thank you Juanita!
Review №10
2022-03-24Customer service and appliance delivery departments are laughable, it will take them about a month to deliver a small dryer 2.5 miles away. Even after they have you wait for a whole day, they will cancel at last minute and keep pushing the delivery out further. Oh well, who needs to wash and dry clothes in this COVID age right !? Right.