The Park at Irvine Spectrum

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Name: S*** A**************
Date: 2024-06-06 00:43:27
Rating: 3
Comment: Earlier today, I left my son’s car seat next to my car for 15 minutes while I emptied out my trunk. After 15 minutes, the car seat was missing because someone stole it. I am very unhappy with the lack of security in the parking structure at The Park at Irvine Spectrum. They charge an arm and leg for rent but are unable to provide basic safety precautions to make sure my items don’t get stolen in broad daylight. And now, my son does not have a car seat and I need to purchase a new one for hundreds of dollars, which is a huge inconvenience. There are no cameras or security in the parking structure and I do not feel safe here. The lack of safety here needs to change ASAP.

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Name: r**** r****** (**** R****
Date: 2024-05-16 04:31:49
Rating: 1
Comment: Lived here for 10 months. the apartment is nice and the facility is clean and i had a great parking spot. however one of the maintence workers stole one of my laptops and a xbox controller unbeknownst to me until I moved out and put the pieces together. that laptop had priceless personal files and sentimental memories and to think one of their workers would steal it from me with a smiling face is unacceptable and reflects on the low-quality workers irvine company pumps and dumps.

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Name: S****** V***** S******
Date: 2024-05-07 19:34:53
Rating: 2
Comment: Like most Irvine Company apartments, the complex and amenities are beautiful. However one unique thing about this specific complex people should be aware of is that it is not diverse. It is highly targeted towards a very specific culture, and if you are not of that culture you may feel very out of place. There are frequent summer parties blasting ethnic music, and you will rarely hear English spoken outside here. It felt very different from other Irvine Co apartments ive lived at. Another thing is, there is a large park in the middle but they are quite strict about not allowing dogs. I even got scolded by random neighbors. As a dog owner the park is a huge tease and there are very few other grass areas for your dog to relieve themselves or run around. I also found that many of the other dogs that live here are ferocious, aggressive, and not friendly. If you are a parent with kids of the specific culture meant for this complex, I imagine it is a dream come true. But if not, you may find yourself leaving shortly.

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Name: K*** B**
Date: 2024-04-08 07:02:18
Rating: 1
Comment: If you want to be woken up at midnight and/or 4am by deafening fire alarms multiple times every week, this place is perfect for you! Apply now and we’ll throw in a broken elevator for free (we won’t fix it for months so it’s a fantastic deal)

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Name: J*** M*******
Date: 2024-04-04 18:42:50
Rating: 3
Comment: This place was really nice the first year I lived here 2021/2022 but it seems like it has taken a dump over the years. All of the good maintenance people have left and the new ones try to blame you for everything that has gone wrong. The reason we rent is so we can have issues taken care of, not blamed for... I was hesitant to write this review but today I saw the same dead rat that has been there for 3 DAYS which really grossed me out. On top of all of this, the rent for our studio apartment has increased $300 which is insane. We have been great residents so this is disappointing... There are much nicer places to rent for the cost you will pay here... save your time and look elsewhere.

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Name: F*** A*
Date: 2024-03-12 01:51:04
Rating: 1
Comment: Our dishwasher has been malfunctioning for the past 34 days. Despite attempts by technicians, it stopped working entirely 10 days ago. They promised to replace it but havent done so yet, and there has been no communication regarding an ETA. After following up with everyone, there might be a chance for it to be resolved next week. Its unlikely that a corporation like Irvine Company doesnt have inventory, and residents have to endure washing dishes by hand for about a month.

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Name: S*** W*****
Date: 2024-03-11 00:44:28
Rating: 5
Comment: Friendly and helpful staff, easy to use self guided tour app, gorgeous community is extremely well maintained with a variety of exceptional floor plans, I’m moving in 😃

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Name: L*** J******
Date: 2024-02-21 18:41:38
Rating: 5
Comment: Amy Pham is a great helper as she did amazing job as she help me with everything. She is patient with me as she helped me with all my move in items. She was very professional when answering all my questions.

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Name: c**** c**
Date: 2024-02-17 03:22:19
Rating: 2
Comment: Don’t live in 20000 building.Dog pees everywhere, including the elevator lobbies, stairwells, walkways, breezeways, and in front of other homes. Not to mention they barks whenever they want to.The staffs cannot do anything but sending out a paper notice which is not effective at all.I lived here since last October and I saw dog pee in the community almost everyday.

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Name: v******* k*******
Date: 2024-02-03 20:14:15
Rating: 5
Comment: Wanted to thank Jason (maintenance) for doing a great job!Being on time, clean and efficient.Appreciate a great service!!

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Name: A**** D*****
Date: 2024-01-28 22:00:04
Rating: 3
Comment: Dog poop everywhere!This is a beautiful place, packed with irresponsible pet owners. You will have an easier time walking in snake island than navigating your steps in this poopland! I don’t understand why the pet ownership fee isn’t quadrupled to compensate for hiring a bigger cleaning crew …Now the other thing I have noticed, the crooked OC Land Care has f’ed up the once beautiful palm trees in the whole area. I see their cranes every week doing unnecessary pruning, leaving the trees as bad as a wheat farm after a grasshopper swarm. Just compare the palms with the ones in the lawn area, where the crooked OC Land Care cranes can’t reach. It makes me question if someone in Irvine Company is getting a kickback from an under the table deal with this crooked company…Now venting that off, this is a great place. Management is responsive. Services are addressed promptly. Ample parking space. Everything great, except, POOP

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Name: K**** D******
Date: 2024-01-27 17:38:16
Rating: 5
Comment: The maintenance team here on park 1 is amazing they always help me out when I place a service and they are super clean and fast thank you to all of the maintenance team on park 1

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Name: I*** L****
Date: 2024-01-03 02:04:27
Rating: 4
Comment: Annual rent changes in percent for the first two years of living at this complex: first year rent increased about 10% from $2790, second year they did another increase of about 13%.Gym is outdated and apartment/complex is nice. Have only had some minor issues which is mostly cosmetic inside the apartment, only some of which was resolved. I had to email back and forth for almost a month to get the AC fixed in the gym during the summer

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Name: S******
Date: 2023-12-04 03:08:46
Rating: 1
Comment: The second you sign your lease - you are on your own. I have a horrendous neighbor who stomps around and causes noise disturbances all the time. I have called the office, security and the police so many times - and nothing. They also parked me next to a massive truck that ended up destroying my car door handle. When I asked to be moved, they parked me right in front of him- so now my bumper is destroyed as well. They do not care. I will say the maintenance staff is amazing but overall, this place is not worth the rent! I can’t WAIT to move!!

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Name: H***** K************
Date: 2023-11-02 22:18:52
Rating: 1
Comment: Are you looking for a place that can turn your happiness into sadness? Are you looking for a place that has dog poop everywhere and a community that smells like dog piss ? Are you looking for the worse apartment complex with two faced managers who will call and ask why you clap and sing to the sing that you listen too ? Then the village by Irvine spectrum should be your first and only choice. Because they will ensure that you are unhappy and once you become upset they will tell you to do not enter the leasing office and only email them. But no they will call and call and harass you for your happinessAlso the managers shirts his buttons were about to come off and hit me in the face anytime during our last convo. He sure can use 2 size up. Just a very unprofessional and sad atmosphere in the leasing office at this property.Nancy on the other hand is a Joke and she will lie to you about everything simply thinking it’s okay. But avoid getting advice from Nancy and the manager with his shirt about to rip off. If his shirt button could’ve spoken, it would’ve been on my side lol

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Name: j****** k****
Date: 2023-11-01 16:26:41
Rating: 5
Comment: I love how the place is always quiet and clean. Rarely heard any ambulance or police sirens during my 15 months stay. Highly recommend if you have children or pets because the amenities they offer are great. Spacious pool, park, and cafe. 15 mins walk from Irvine Spectrum which is another plus point. Their mailing and package deliveries are quite organized compared to other places Ive lived. Rarely got my package stolen. And the app helps to get maintenance service quickly.

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Name: V******** D*****
Date: 2023-09-13 20:08:10
Rating: 5
Comment: Nancy Bunbury always meets us with a smile on her face, she always helps in solving all needs and questions! My family and I really like the management of Irvine Company. They are the best!Thanks 🙏❤️

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Name: F**** P*******
Date: 2023-09-11 21:28:57
Rating: 5
Comment: Im into my 10th year at The Park II. I love living here. Its wonderfully maintained, thanks to Brian, Alberto and their awesome team. The grounds are landscaped wonderfully. I appreciate Mike, Carlos and Jasmine in the office. They are responsive, professional and easy to work with. There have been some issues with online misinformation, causing me to have to go to the office and personally manage them with your office staff. Thank you for providing a beautiful place to live.

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Name: S***** G*****
Date: 2023-08-24 19:05:50
Rating: 1
Comment: Finally I moved away from this place a few weeks ago... Not only they raised my rent about $500/month! But also the place is not a luxury place anymore... Its so ghetto! Rats and cockroaches everywhere! They only clean the places that people go through on tours but the actual buildings are very trashy and dirty and almost never cleaned (I used to live in the 9000s and 11000s) The pool is full of dead animals and trash at the bottom all the time (You would vomit if you used googles and see what is underwater and is never cleaned), everyone smokes weed and management does nothing about it. Neighbors are nice and is well located but the place is very poorly managed...

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Name: x* m****
Date: 2023-08-20 18:21:09
Rating: 5
Comment: Amy is a conscientious and careful person, and I admire her very much!

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Name: M**** R**
Date: 2023-08-04 00:00:06
Rating: 5
Comment: Wonderfull prime location to leave and the Community is really awesome very good staff and the apartment maintenance was dam ultimate. I loved when I lived here. Maintenance was so quick and responsive like no need to follow up at any times. Usually they will be conducting some good events like movies to kids in middle park area with big screen and sound system with some snacks and also good events like recently it was with Irvine Police team visited and given so much guides and chit chat. This us simply ultimate place to leave with security since entire apartment is gated community.

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Name: A**** A******
Date: 2023-07-17 20:38:57
Rating: 5
Comment: I wanted to thank you (Carlos and Nancy) for helping me and providing me with all the necessary information about my move and moving experience.

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Name: S**** C***
Date: 2023-07-11 06:04:42
Rating: 5
Comment: The beautiful community is just like a vacation destination. The check-in process was very smooth. Due to my poor English, I was fortunate enough to meet the super beautiful and patient Amy, who guided me step by step through the entry procedures, guiding me on how to turn on electricity and gas, and patiently accompanied us for 2 hours to complete all the entrprocedures! The moment I got the key to enter the door, I was really moved - the 2 bedroom and 2 bathroom room is very suitable for a family of three, the room is clean, and you can move in by adding some movable furniture! Of course, the overall facilities of this community are also very friendly to our new residents who have just arrived here. The community has access control (safety and security), the swimming pool is suitable for children to play on weekends, and the gym is suitable for us who enjoy sports every day。Living here, enjoying the sunshine of California, and vacationing every day！

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Name: B****
Date: 2023-05-19 17:38:26
Rating: 5
Comment: This place is beautiful, nice and the people everywhere have smiles. I enjoy walking outside and going to the market. They also have a Starbucks and a huge gym to work out at. Everybody seems to be around their 30s 40s and 50s. Its definitely an upscale professional place with great energy and kind souls. If youre looking to live somewhere but you also want a little bit more upscale than this is the place to be

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Name: A*** R********
Date: 2023-05-03 17:46:40
Rating: 5
Comment: Great, Clean, Safe Place to leave. Also is in a good location.

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Name: E*** A**********
Date: 2023-04-11 10:18:54
Rating: 5
Comment: The park was my final decision after multiple self guided tours in many irvine communities....Although other communities are also impressive but I chose the park for many reasons and satisfied with my choice much more after I started living there....I will analyze my experience after living for nearly a month in the Park.Location:In the heart of Irvine Spectrum, an amazing location surrounded by high-class communities and minutes walking to the irvine Spectrum Mall, near to the freeways, Irvine city as a whole is of unique location close to tustin, mission Vejo, Santa Ana and near beaches on the western coast.Community Amenities:There are a lot in the park, starting with its large park in the center of the community, three pools, three fitness centers with multiple varieties, barbecue areas in every building, parcel room, letter box, play area, playstation area, icafe, business center, cafe and much more.Apartment Amenities:Apartment equipped with all appliances including stacked washer and dryer in unit, secured building gate, secured under-ground garage gate, online maintenance portal, easy to use mobile application, trash roomLeasing office services:There is an on-site leasing office responsible for all services for the tenants.Outstanding level, since my first day with my family, I received all the care from Mrs. Nancy Bunbury, she is the one responsible for solving all pending problems and has answers to all my questions. She is very active and always shows patience. She helped me and my family a lot in our start and always kept a wonderful smile. We feel that we are backed up with her in everything we may need.

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Name: r****** p********
Date: 2023-04-03 19:24:29
Rating: 5
Comment: I been leaving here at the park for over 3 years, and I have some good and bad experience to be honest, but since I start working woth CARLOS SOLIS he has been changing our experience here ar the park and make our living more easy, he is the type of person who actually delivers not only make promises. Thank you, Carlos, for helping us and always taking us in the transition of a better living experience!

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Name: B**** L*
Date: 2023-03-02 20:34:20
Rating: 5
Comment: I am writing this 5-star review for Leasing Consultant Whitney Fredrick. She has been exceptionally helpful and responsive in setting me up with tours of The Park and The Village as well as always being available to answer any questions. Whitney has been invaluable in my search for an ideal apartment home in Irvine. Thank you for your great work, Whitney!

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Name: B*** L**
Date: 2023-02-27 02:07:36
Rating: 5
Comment: Beatiful Park apartment, quiet close to Spectrum shopping center

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Name: M*** B******
Date: 2023-02-24 21:08:50
Rating: 1
Comment: Horrible place to live. Street racing, congestion, 24/7 noise in paper thin cheap apartments. Insects, rodents, high crime. Glad to have left. Irvine is not the safest large city in the USA, such a scam. I checked on areavibes.

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Name: A*** N*****
Date: 2023-02-22 22:09:30
Rating: 5
Comment: Beautiful, well planned community with easy access to many local restaurants and shopping.

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Name: A**** A******
Date: 2023-02-14 02:12:45
Rating: 5
Comment: The service here is great I needed a new microwave and they came and installed it within a few days. The guy that installed it Victor was very friendly and did a great job

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Name: I****** K***
Date: 2023-01-31 03:57:35
Rating: 1
Comment: Do Not Move Here- Will Be Your Worst Decision, i am living here from last 3 years, and have complained time an again about concerns but no one seems to listen to me. Constant Thefts, Rats, Insects, and spiders are very very common. We got pest control at-least 4 times but didn’t help and my children suffered skin problems due to that, this big building and Beauty catches your eyes but it’s not WORTH it! My worse decision ever to renew my lease

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Name: M**** S**** M*************
Date: 2023-01-31 03:35:02
Rating: 1
Comment: BEWARE! Rodents,Spiders,Bugs and More Insects. I was attacked by a Dog in the community my complaint was completely ignored. Parcel thefts from mail room and your doorsteps is a normal for them. We are living here from the past 3 years and recently renewed our lease. We had pest problem since we moved in but ignored being unaware that it’s going to be worse. Worst management who do not care and cannot even respond back on time. We tried moving out but they have messed up my tenant profile. Absolute worst of the worst. Do not be fooled by the looks all they care is for you to sign on.

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Name: D***** K* C****
Date: 2023-01-26 16:26:05
Rating: 1
Comment: There are many loud tuned cars and parties late night past 12am-2am. They vibrate all the way to the top floor and wake you up in the middle of the night. Nice apartment, but not a peaceful place.

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Name: B**** M*****
Date: 2023-01-18 07:55:58
Rating: 5
Comment: Shout out to Virna in Resident Services for always going above and beyond! From Day 1, Virna provided us with an exceptional move in experience and was always available by phone and email if we ever needed anything. Virna definitely made our residency at The Park enjoyable and we all knew we could always count on her! Thank you Virna for always being there for us!

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Name: D*****
Date: 2023-01-06 04:06:10
Rating: 1
Comment: AVOID AT ALL COST!!! Unethical business practices that will RUIN your credit!We had a HORRIBLE experience with Irvine Company. Months before moving out, we notified the office that we would not renew our lease. We sent them an email in early July with our lease end date in late August giving almost a 60 day notice. During our move out process the office claimed that we had not sent them a 30 day written notice to move out and claimed we owe another months worth of rent payments. After sending them email proof of our written notice, they completely ignored our emails and sent our account to collections. They said they would call us to discuss the matter and before we even had the chance to talk about the issue to understand what was going on they sent our account to a collections agency.

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Name: L** W
Date: 2022-12-09 04:23:58
Rating: 5
Comment: Nice home, great service. The team helped me move in within a day and followed up with every step closely to help me out.

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Name: E******** B*******
Date: 2022-11-28 23:51:52
Rating: 1
Comment: DO NOT MOVE HERE! Infested with roaches, ants, and fruit flies. I have been getting my place sprayed four times now for four months straight with them and nothing changed. They have the worst customer service I’ve ever experienced in my life. I am in the process of breaking my lease.

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Name: D*****
Date: 2022-11-16 22:46:57
Rating: 5
Comment: This REVIEW is for the PARK only - not the Apartments. As for the park, surrounded by the apartments and on the first floor, several gyms, movie theater, convince store and a Starbucks, also near a swimming pool, the park itself has a large green lawn that is home to events throughout the summer. A smaller dog park is tucked Im a corner opposite a playground for small kids. Plenty of photo opportunities with shade for hotter sunny days.

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Name: V*******
Date: 2022-10-26 03:03:39
Rating: 5
Comment: Honestly love it here. Virna was absolutely amazing, so accommodating and really went above and beyond. My partner and I were moving here from another state and due to some unfortunate events, we were running very late for our appointment to pick up our keys (like two hours late). Virna was so kind and helped us move in and get our keys even thought the office was closed by the time we got there.It’s such a beautiful place with such amazing people that work here. Would 10/10 recommend.

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Name: F******** A****
Date: 2022-10-05 06:54:02
Rating: 1
Comment: Can i leave no zero here? i would do that there was a mirros.Beautiful environment, but not safe. There is no security cameras in sensitive areas. The staffs almost forget what did you call or request for, careless to the neighborhood. The parking was open to everyone. I could see a person could stand there for whole not selling drugs and once I told them they said they cant do anything! They gave me a hardtime to pay them for move out, They charged me many none sence things and I wouldnt know where the are coming from and tried my best to pay them out until move out but they cahrged me another expences which they were not related to move out in peace. They wouldnt stop sent me too many emails and I contacted them to office, emailing but they didnt respond me and at the last they sent me a collection bill. I woulded them, even I said Im not safe here and paid them fully. I hope they fix these problems or train or change the staffing

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Name: �** �**
Date: 2022-08-25 17:37:14
Rating: 4
Comment: One of my favourite place for stay, high safety

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Name: J*** D**
Date: 2022-08-23 17:34:03
Rating: 5
Comment: Alberto Jiménez is the best worked that’s the company have, he always have good solutions, he always stay here for give help and everything. Thank you so much

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Name: L*** S***** P***
Date: 2022-08-01 21:07:06
Rating: 1
Comment: I lived at this property over 5 years, recently moved out, and had the worst experience in my 30+ yr apartment life. Question everything they charge you at the move-out because they tend to charge crazy amount and ridiculous charges that you are not responsible for in addition to the apartment cleaning fee. Also they make rent adjustments after you move-out and dont inform you. For my case, they created rent adjustments to make it seem as if I had over paid and then use that to offset other charges from move-out, re-charge me for the rent they gave a credit for, and claim that I still have some rent unpaid on the final statement they send to residents after they move out. Highly recommend to not live at this property if you dont want to deal with the mgmt that are not reasonable, honest, or friendly. Go to Avella or other Irvine Company apartments. Lastly dont trust anything they tell you at move-in, they dont honor it (or get it in a written form somehow, dont rely on good faith).

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Name: A** A******
Date: 2022-07-12 00:36:26
Rating: 5
Comment: I had a great experience with The Irvine Company (THE PARK APARTMENTS). I want to thank GM McKenna Tippings and Austin Allen for their excellent service.

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Name: A****** N****
Date: 2022-07-11 22:22:02
Rating: 5
Comment: Good place to live. It’s clean and organized.

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Name: A*** M*******
Date: 2022-07-09 15:47:35
Rating: 5
Comment: I would like to give our five star and big thanks to VIRNA MENDOZA, business associate works at the park apartments Irvine company that help us kindly and honestly to get our apartment. VIRNA has been detained, specific and honest and provided her best service ever, I would proudly recommend everyone to ask for VIRNA if they need any help or assistance.Thank you for you outstanding service.

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Name: A****** T****
Date: 2022-06-30 18:42:23
Rating: 5
Comment: I Have Not Moved Here Yet, Planning On Moving By Nov.1st, And I Have Been Interacting With Corey Becker And He Is By Far The Best And I Love How Is He Making The Process Easier From What I was Thinking .Cant Wait To Move, Thanks Corey In Advance .

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Name: l**** n******
Date: 2022-06-28 23:30:38
Rating: 5
Comment: I just moved here and would like to Thank Amy In The leasing office . She is patient, professional and kind . She spend quite a bit of time with me to help me with an issue I had . Thank you Amy . Job well done 👍🙏🌹

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Name: N**** M*******
Date: 2022-06-26 20:52:18
Rating: 5
Comment: I came to the office to renew my lease. Thank you Julia for assisting me and making it easy . I appreciate your help. you are fantastic.

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Name: O L*******
Date: 2022-06-23 06:57:05
Rating: 5
Comment: The team at The Park is amazing! Nancy, Nicole and the rest of the team were extremely helpful, kind and professional. So far the experience has been very smooth and cant wait to enjoy all that The Park has to offer! Highly recommend!

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Name: A**** B
Date: 2022-06-08 21:19:22
Rating: 1
Comment: Unfortuantely, this apartment complex has several listings on Air Bnb. Stay away from this complex unless youre happy to live next to a space that is filled with random/unpredictable people. NO thanks.

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Name: A*** B***
Date: 2022-06-04 21:30:16
Rating: 5
Comment: Lived here for 3 years and its been great. Lovely area, very relaxed, very social environment. Rent has been reasonable compared to the market. Maintenance has always been quick and professional. Great for pets. This is the first place Ive rented where Ive honestly had no complaints.

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Name: H****** B**
Date: 2022-06-03 02:07:44
Rating: 5
Comment: Great community with great services, special thanks to Patrick who first warmly greeted me over 4 years ago, and helped me with one issue professionally today, and Amy who recently helped me address some issues with patience... moreover, Park always strives to upgrade with efforts and resources, which makes it Stand Out

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Name: I********* S****
Date: 2022-04-15 04:31:36
Rating: 1
Comment: Rent here if you want pests and spiders all year around. We have 2 children and we are consistently worried about their safety. The management sends the pest control keeps us out out of the house for 4 hours but still the pests are there. All kinds of them,

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Name: �***** �******
Date: 2022-03-05 23:48:33
Rating: 5
Comment: I was very satisfied with the work of my leasing consultant Nicole Gerber. Not only did she offer me a wonderful spacious and bright unit with an amazing view, but she also helped me with verification and answered all my questions. Nicole made this complicated procedure very easy and understandable for me. Very professional, friendly and patient. 🙏

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Name: Z*** T********
Date: 2022-02-13 23:14:14
Rating: 5
Comment: I live at The Park at Irvine Spectrum I had a situation with my lost Package and Amy Pham was really nice and helped me out with my situation she made my day . 😀 Thank you

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Name: C***** G****
Date: 2022-02-08 18:52:32
Rating: 5
Comment: I can’t say enough good things about this apartment complex. It’s beautiful, we see grounds people out all the time cleaning and up keeping the area. The staff is all friendly and responsive to any and all queries. We have had a really smooth and stress free as possible experience because of how helpful everyone has been. Can’t recommend this place enough!

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Name: E**** I*******
Date: 2022-02-06 00:50:34
Rating: 5
Comment: Thank you so much Julia for taking the time to assist me in locating my apartment keys that I accidentally threw down the trash chute!!You are amazing!!

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Name: A H
Date: 2022-02-05 00:11:39
Rating: 5
Comment: Julia was sweet and helped me through my application

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Name: B***** D*****
Date: 2022-01-24 00:24:18
Rating: 1
Comment: They broke in our work truck twice Dec 27 2021 and January 22 2022... they steal all our tools.. even the police said they are in this apartment twice a week same stealing issue and breaking cars in the parking area. we are here for 4 months and break our truck twice. this is inside job. this is the worst apartment in America

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Name: R*** M*****
Date: 2021-12-11 21:58:10
Rating: 1
Comment: Horrible receptionist!!! Went there for a pre-scheduled appointment. Receptionist was rude and unwelcoming. Definitely not the person that should be in the front. Should not be the ambassador of such a nice luxury apartment. Management needs to be careful of who they put in the front. As a receptionist you need to be greeting incoming prospective lessee’s and have at least a little friendly demeanor.Despite this I still asked her help for directions since the property is massive in size and the “tour guide” app doesn’t really give you directions or clear instructions. When I asked her help for directions, she literally told me to F off & come back later even though I had a pre-scheduled appointment through the home office representative Josh over the phone. Btw Josh was awesome and gave a 5 star service over the phone.I tried calling the leasing agent Corey over the phone couple times. He was polite but of not much help. Also, since the property is huge, they didn’t even have the option of providing golf carts. They literally asked me to park my car by the leasing office and walk. With no real directions or proper guidance I didn’t end up finding the apartment and had to leave.Overall, the property is huge but I wouldn’t recommend my family, friends, coworker or even aquantainces to consider leasing here..

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Name: J K*****
Date: 2021-11-30 21:33:48
Rating: 1
Comment: One of the worst places I’ve rented from. Just finishing up a 2 year lease. Don’t bother trying to get help with a problem because the staff here will do anything to get you to hang up and never follow through. Countless times I have been promised a follow up or call back and they never did. For the price we pay here you can definitely live somewhere else with better qualified staff.

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Name: C*** S*****
Date: 2021-11-28 09:37:18
Rating: 5
Comment: We had a funeral gathering for my wife at The Retreat building at The Park apartments. The room was very clean. The convenience of moving the furniture to what we needed had a great flow for the service. The architecture in the room and lighting is high quality. 5 stars!!!!

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Name: K***** A*******
Date: 2021-11-02 20:54:21
Rating: 5
Comment: This is not my first interaction with the employees from the leasing office, they always manage to find a way to surprise us and put a smile on our familys faces. Last week they organized an awesome Halloween party for the kids & parents to enjoy their time, we really appreciate it!!We also had reserved the Madison lounge the day before, and Lisa Cookston went above and beyond, she followed up with a confirmation email promptly after reservation as well as to invite me for a walk through in the lounge the day before to address all the maintenance/requests we might have. She followed up on our requests proactively prior to our event, and made sure everything went well during, and that we enjoyed our time after the event. We felt that genuine personalized service that everyone in the customer service industry should have.Ask for Lisa Cookston, and thank me later! .... Thank you Lisa!

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Name: B*** P***
Date: 2021-10-19 18:21:12
Rating: 5
Comment: The main reason for the 5-star rating is because of the staff I have interacted with over the last 18 months since moving to the Park. Very professional, courteous and helpful. In particular I would like to mention the Community Manager, Ramona Lavo. Without doubt, the wonderful way she communicated with us by phone and emails during the pandemic made a huge difference to how we felt during such trying times. I should also mention the cleaning staff and maintenance guys, who have always been so polite and work so hard to keep the areas in our building clean and working in good order. I am very happy here and although every location has it flaws, this place beats the 4.5 years I spent at the Village, two blocks away, by miles. Thank you Ramona and your team!

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Name: D** C*****
Date: 2021-10-17 21:35:38
Rating: 5
Comment: I am very pleased with the service provided by the maintenance team at the Park. My bathroom sink had been draining slowly and my own effort to improve it by applying Liquid Drano failed. The maintenance guy fixed it and replaced a light bulb in barely any time at all, and I only submitted the request last night. He was here first thing in the morning, and it is Sunday. He is a professional cool dude.

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Name: E****
Date: 2021-10-12 06:03:30
Rating: 2
Comment: For as much money you pay, I’m shocked they can’t afford more maintenance people. I’m on the first floor and my kitchen sink has flooded three times. I’ve been living here for 6 months and it’s flooded three times. I asked the maintenance guy why this happens so often and he said it’s likely because my apartment is on the first floor and connects directly to the main line which can get backed up and clogged. It’s disgusting. I called in to put in an emergency maintenance request but I was on hold for 20mins. I had to go into the office to submit the request there. I told the women I needed the sink to be cleaned up by 4pm because I’m having people over. It was 1:30 when I went in and the maintenance guy didn’t come until 3:15pm. He called the plumber and said the plumber would be here in 40mins. Needless to say, I was really upset to hear that the plumber would be unclogging the drain when my guests are just arriving.

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Name: E*** B*****
Date: 2021-10-03 23:23:47
Rating: 5
Comment: As much as I love the entire community, the reason I gave a 5-star review is because of my outstanding move-in experience. From the minute that I walked into the leasing office, to the second I unlocked my own apartment, Julia Bakhoum was attentive, kind, explanatory, and patient. She answered every question that I asked and even entertained the questions that my family (who was there to move me in) asked. I cannot say a single bad thing about my experience with her! She even made sure that everything was taken care of with my renters insurance so that I wouldnt run into any complications with the insurance company! I highly recommend asking for Julia if you ever move-in to this beautiful complex!

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Name: j*** l**
Date: 2021-10-01 05:09:56
Rating: 1
Comment: I wouldn’t recommend these apartments to anyone unless you like to live with cockroaches and all types of other bugs. I’ve mentioned it to the leasing office several times and in one response they said that cockroaches are a seasonal thing witch no they aren’t. No matter how much you clean how much bleach you use how much you mop, vacuum doesn’t Matter they still come. Watch your step when you open the door make sure there’s no visitors following you in. I’ve put 6 traps all around my patio still hasent worked. Your neighbors like to use there patios as storage units and for there animals to go to the bathroom so I’m sure that doesn’t help either and it smells and is also embarrassing if you have visitors. You pay a convenience fee here and theres nothing convenient about it. There so called “luxury apartments” that’s false information there’s nothing luxury about this place. You also pay a pest control fee witch obviously there not doing there job. I’ve been here for 5 months And I’m ready to bail out already. I will be out of here ASAP wether my lease is over or not and I will make sure I am let out without no fees otherwise I will make a few phone calls to make sure I’m let out because i know in the terms and conditions it doesn’t say “cockroaches and bugs will be included” I’d rather pay a 1000 more a month and give my money to someone else to live comfortably.

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Name: s*** g*****
Date: 2021-09-13 17:11:11
Rating: 5
Comment: Lisa and Cloud are amazing . They helped us with patience .

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Name: R**** T********
Date: 2021-08-09 06:01:24
Rating: 5
Comment: Julie B at the leasing office is a pleasure to work with. I arrived after regular office hours due to traffic and despite that, she processed my check-in comprehensively and gave me a tour of the place out of her time. I appreciated her dedication to making residents feel welcomed. Regarding this place, in one word, Im impressed. Its got all you need wrapped in an upscale package.

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Name: R***** G*******
Date: 2021-08-03 01:10:32
Rating: 5
Comment: Making the transition to Orange County from Manhattan was so much easier because of the Park & staff (Rose, Hector, and too many others to name - thank you!). For the past two years the Park was my home, my quarantine-haven, and a place that helped me heal after losing my grandparents. Quiet when I needed sanctuary; lively when I needed to see people; security during the pandemic. Ive relocated to Los Angeles now for work but will always have great memories of my stay there, living at what I called a resort life after time in the East Village. lol I wish yall the best! - richie.

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Name: S****** D****
Date: 2021-08-02 16:34:42
Rating: 5
Comment: Really great community! The amenities are top notch. One of the best resort style living communities out here in Irvine! The staff are very friendly and help resolve your issues promptly. Moved in here couple of days ago and Julia from leasing made the transition very pleasant and smooth!

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Name: R**** B******
Date: 2021-07-31 18:37:16
Rating: 5
Comment: I just moved into the The Park II a couple of weeks ago. I went to the leasing office to inquire about details regarding my payment. Mrs. Julia Bakhoum was very helpful and patient, and waited for me to go grab my phone and help verify my usage of the online portal.

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Name: D***** P*****
Date: 2021-07-31 00:05:34
Rating: 5
Comment: Julia was a big help in arranging birthday amenities for my sons party. Shes fantastic.

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Name: P**** S******
Date: 2021-07-24 01:04:15
Rating: 5
Comment: Julia in the leasing office at the Park helped me solve a challenging problem with the utmost of professionalism and a wonderful attitude. This is an excellent community and Julia’s service and support makes it even better !

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Name: A D
Date: 2021-07-22 19:58:16
Rating: 5
Comment: Julia did amazing, I recommend her for anyone. She went above and beyod to give me what I need + more!

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Name: V***** Z*********
Date: 2021-07-22 19:03:33
Rating: 5
Comment: Julia is extremely helpful every single time I come! Thank you?

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Name: E**** G
Date: 2021-07-21 19:58:35
Rating: 5
Comment: Julia helped me a lot, she was great to work with to set everything up and provide me with all the information needed. It is like having a friend that works there.

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Name: B**** W
Date: 2021-07-20 03:33:12
Rating: 1
Comment: Do NOT rent here if you want any peace at all. I literally cannot wait for my lease to be over to move to a better community. Theres a construction flaw, you can hear EVERYTHING the people above you are doing, even their conversations. If you are lucky enough to get someone quiet above you, this may not be a problem - unfortunately I was not lucky. I have contacted the leasing office at least 5-6 times to complain about excessive noise, even requesting to transfer my lease to another unit. ANY unit. They just always say they will notify the tenant to keep the noise down, but then dont do anything. No follow up, nothing.Disclaimer: Im not some Karen who complains about a little bit of noise, its literally unlivable. When I contacted previous tenant here to forward her a package she received, she told me she moved out for the same reason.Strongly advise against renting here.

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Name: D****** C*******
Date: 2021-07-16 04:25:24
Rating: 5
Comment: I love to life in this place and the attention for the people is great, Julia help us today and she was very kind and helpful.

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Name: a**** a******
Date: 2021-07-13 00:47:04
Rating: 5
Comment: Wonderful staff but the one that stood out to me the most was Fernando. Within minutes he came and fixed our problems in our apartment after requesting maintenance. If you can request Fernando get him!

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Name: A*** M******
Date: 2021-07-10 00:41:30
Rating: 5
Comment: I am the first resident of The Park Apartments. Having been here for almost 12 years, I have to say that The Park is definitely one of the best places to live in Orange County. Geographically, it’s right in the heart of Irvine, which is right next to all the freeways, and it is literally across the street from Irvine Spectrum which is a SoCal destination for the best dining, shopping & entertainment in Orange County. In addition, the property which houses about 1,500 apartments, is absolutely beautiful and grand that has beautiful units engulfed in some of the best kept landscaping and a huge lawn in the middle and a café that invites a big social aspect. The amenities include multiple pools & lounges for residents to enjoy all year long. But I’d have to say that one thing that impresses me the most about The Park is it’s staff who are so nice and helpful. Heather, Ramona, Patrick, Nancy, Vy, Jose, Javier are just some of many team members who continually make living here a premier resort syle experience. Come live here!!!!

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Name: B****** S******
Date: 2021-07-07 20:30:54
Rating: 5
Comment: Maintenance crew is super helpful! Fernando in particular even went out of his way to help me hang some of my art pieces on the walls. Very nice welcoming!

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Name: l**** c*****
Date: 2021-06-30 17:06:20
Rating: 1
Comment: Soo dont order stuff if you want to live herethe leasing office lady is very rude!!!i came in to swap keys so i can get access to make deliveriesthe lady said i had to keep coming after 10’am to leave my id making it extremely inconvenient for me as im here early morningsnow for anyone that places orders, im no longer able to get acccess to make a deliveryits now a gamble, and you may not get your delivery if you place an order…. inalready had the keys to get access for a very long time… and now i have to leave my id at the office which doesnt open till 10on top of all this, the leasing office lady wasnt just rude to me but also the tenants by telling them in a rude tone of voice to stay behind the table…. it shows they only care about new tenants and once you live their they treat you poorly because they know your already living their

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Name: R***** D****
Date: 2021-06-29 18:30:35
Rating: 5
Comment: Ive been touring apartment the last few days with my friend and Tran was really helpful and kind with us. Thank you 😁

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Name: A******* G*****
Date: 2021-06-22 17:52:13
Rating: 5
Comment: Sharmil at the resident office is excellent!! She helped me located a missing package in the blink of an eye! Its not often that you find someone so willing to help! She was so sweet and so helpful, I cannot recommend her enough!

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Name: X***** P*******
Date: 2021-06-18 01:24:29
Rating: 4
Comment: I really enjoy living in at the Park at Irvine, you constantly see people cleaning the common areas, the maintenance guys are nice and very efficient. The childrens park is great for little kids, the only thing is that the trees surrounding it dont provide enough shade, maybe adding a sun shade fabric would help, especially during summer days.

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Name: P*** L******
Date: 2021-06-14 21:02:22
Rating: 5
Comment: We had some maintenance work issues that needed to be done, so I requested through their convenient phone app. Hector came by the next day! He is always very professional, polite, knowledgeable, quick, cleans-up well and gets the job done every time. Hector is a great asset to the Irvine Company, providing top-tier customer service that the Irvine Company Properties exemplify, allowing us to live the quality lifestyle that we strive for!!!Thank you Hector and Team!!

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Name: J******* S******
Date: 2021-06-02 01:04:29
Rating: 5
Comment: I love The Park, it has a nice environment and a very friendly staff. They make sure you are very well taking care of. Need any information reach out to the outstanding leasing office (ask for Sharmil or Stephanie).

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Name: N*** Z**
Date: 2021-05-20 23:18:44
Rating: 5
Comment: The Park is such a beautiful place to live in!! Always sooo clean, green, full of blooming flowers and wonderful people, both residents and staff, who truly cares about you! Maintenance requests are always performed professionally and fast. Personnel is super friendly and helpful, especially Sharmil Miller from the Leasing office. I stopped by the other day and got at least 15 minutes of Ms. Sharmils precious time who fully, patiently and so nicely answered ALL my questions. Very grateful for interacting with such a genuine person as Ms. Sharmil!THANK YOU, The Parks Team, for creating such a unique place that feels HOME!!!

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Name: V***** E*******
Date: 2021-05-19 20:22:39
Rating: 5
Comment: Yesterday I reached out to Ms. Sharmil Miller because I did have some questions in regards moving to a bigger apartment within The Park at Irvine. My partner and I have been living here (same unit) for a little over 6 (six!) years and we love here. We were just wondering how great it would be to move from a 1 bedroom to a 2 bedroom apartment in this complex and Ms. Sharmil helped me with all of that! She gave me all of details about the process and steps to move into a bigger place. Well, well definitely get a 2 bedroom unit pretty soon thanks to her! Thats another reason to love living here.Victor

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Name: K******** M*********
Date: 2021-05-19 19:46:31
Rating: 5
Comment: Super easy to tour and find leasing info right now. For the price points, these are probably the nicest apartments in the area.

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Name: n****** c*****
Date: 2021-05-14 20:35:44
Rating: 5
Comment: I want to give a huge shout out to the management team for being so helpful to my boyfriend and I in the recent months. Jazmine and Suleiman for helping us transition from the unit we are in now, to a much needed bigger unit. They both were on the lookout for a unit that fit our needs and were on top of our application the whole time. We recently had an incident where our refrigerator stopped working throughout the night and a lot of our food went bad. Brenna from the office acted quickly and got maintenance over to our apartment right away to fix the issue. She also provided us with a credit due to the fact that we had a lot of food go bad. Thank you for the great customer service. Lastly I would like to give a huge shoutout to the maintenance team. All of the guys are really nice and take care of business. Javier came to our aid when our refrigerator went out and he worked his butt off to fix the problem and was super careful with all of our things, very much appreciated!

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Name: A**** y****
Date: 2021-05-05 23:08:43
Rating: 1
Comment: The worst customer service ever! The employees are extremely rude, careless, and do not pay any attention to residents.We went to check out some apartments (we are current residents at the Village) Someone came and told us to wait 2 mins to be helped and someone will be with us, More than 30 mins later nobody showed up till we got fed up and left. Go to the village at least the employees there respect residents.

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Name: A* B****
Date: 2021-05-05 19:06:43
Rating: 5
Comment: The Park at Irvine leasing agency were amazingly helpful in the whole rental process from start to finish. They guided me and were extremely helpful answering all my questions and concerns immediately. They made me feel at ease and safe within the whole process and were very knowledgeable, patient and kind along the way. The whole team were great with a great attitude, especially Sharmil who was the agent I dealt with the most. The Park complex itself it beautiful and has everything you could want to feel safe and have a great quality of living. Highly recommended.

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Name: K******** P*****
Date: 2021-05-05 18:59:09
Rating: 5
Comment: Irvine leasing agency at the Park have been professional from start to finish. Theyve guided us every step of the way and have made the leasing experience so much easier and less stressful. I dealt with Sharmil Mille and she was great, extremely knowledgeable and informative. Patient and understanding - everything you need when you are committing to a lease and somewhere where you will make your home. Thank you everyone!

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Name: H***** K*******
Date: 2021-03-17 19:17:41
Rating: 5
Comment: UPDATE 03/16/2021:Sharmil --the lady who works at the front office here, is the best agent I have encountered! That also includes any customer service industry (Im in customer service too I know). She went above and beyond for me the other day, took the time out of her day because she cares that much for her residents here. Beautiful person and soul, the Park is lucky to have her working here, thank you so much Sharmil you were a life saver to me, and words cannot express how thankful I am for you and what you did 🙏🌷🌷🌷💗 aaand I still love the complex here. Wouldnt want to be anywhere else. Sharmil moves then I move, lol jk.love it here! It is better than any other complex in Orange County and the price is very reasonable. Its always lively at night with great people, kids playing, cute dog park, and wonderful vibe. Maintenance request are always super fast, and the amenities are great. Your own post office, gym, 3 pools, work station area. And lots of rec rooms. The only CON is that it can get a little noisy at night when people are having fun, but thats ones own choice in choosing an apartment complex to live in. I have never lived somewhere so beautiful where neighbors know each other and hang out 🌟💗🙏

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Name: S**** R*
Date: 2021-03-09 19:52:49
Rating: 1
Comment: They NEVER answer their phone calls, respond to messages or respond on their chat on their website.... Ive already tried about 9 times to reach them using those methods and is impossible to have a person answer you... How am I supposed to get more specific information??? I guess i will no be moving here... I cant image what would be living there and getting something fixed or done...........................

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Name: A***** R*******
Date: 2021-03-08 21:19:03
Rating: 5
Comment: Roxanna Manning was wonderful to work with! We toured and moved in super quickly! Beyond thankful for her help. We love our apartment and all of the amenities here. So much fun, prime location!

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Name: L**** S********
Date: 2021-03-05 02:43:51
Rating: 5
Comment: Living at The Park has been a great experience, and we have lived here for many years.The entire staff is excellent, including Virna who was very helpful.My husband spoke with Breanna from RSO and Jose from Maintenance and they both were awesome.We unfortunately had an annoying sound that was causing us to wakeup in the middle of the night. It was a bit difficult to identify since the sound was intermittent.Breanna continued to followed up with us and Jose went up on the roof and figured out what the problem was. We were so relieved!We are so grateful to everyone.

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Name: K******** L*******
Date: 2021-02-25 05:19:13
Rating: 5
Comment: Nancy Bunbury has been amazing to work with! She always puts her clients first and she has always been helpful and attentive to my needs. My family and I appreciate all the hard work Nancy puts in to our living experience here at The Park!

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Name: K**** M****
Date: 2021-02-22 21:04:13
Rating: 5
Comment: Nancy Bunbury is the best! She goes above and beyond to help you find your perfect place. Ive lived in the community since October 2019 and have renewed my lease in November 2020. Nancy helped me tremendously with the transferring process. This place is an upscale community and I am happy to live here. Our maintenance team is also superb. Thank you Nancy for always being a continuous help. I feel comfortable reaching out to her with any residential issue I experience. She even kindly reached out to me after my transfer to check-in if everything went well. THANK YOU NANCY! YOURE THE BEST

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Name: c**** q*********
Date: 2021-01-31 18:30:25
Rating: 5
Comment: Thank you from Apt 13133. We are sad to leave, but we will never forget. I just wanted to take this time to say thank you to Vy and Nashelie and the whole Park Staff for making us feel at home. Vy and Nashelie made our move out experience seamless and were so helpful.Thank you Alberto, for your help with our Pre-move out inspection. You were very informative and pleasant to work with.The last couple years here have been nothing less than amazing. We have had so many great experiences here, have always felt so welcome and we will never forget our time at The Park.To anyone thinking about moving to The Park, make the right choice and do it. I can promise you won’t regret the move. The grounds are kept so clean, The Park Staff is always pleasant, maintenance addresses everything so quickly, there are so many amenities and things to do at The Park. I could go on and on about this place.If it wasn’t for taking in family and having to get a home to have enough room for them, we would have no reason to leave. We will never forget our time here at The Park and have made so many memories here that we will remember for a lifetime.Wishing you all nothing, but the very best!

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Name: J***** N*****
Date: 2021-01-12 19:11:20
Rating: 5
Comment: Ive lived at The Park for close to a year and a half and it has been wonderful so far. Ive had very few problems with my apartment, and the times there were problems, the maintenance crew has always been quick to respond. The leasing office staff are also a pleasure to talk and work with. I recently upgraded apartments within The Park due to family moving in, and Nashelie could not have made the process and transition any easier!

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Name: K**** S*
Date: 2020-12-16 06:01:23
Rating: 1
Comment: Ive had an AMAZING experience with Irvine company from 2016 until... NOW. I moved into a studio at The Park with all hardwood floors, the floors were damaged & I brought it to their attention. COREY at the Lease office told me not to worry about it send us a picture and they can document it. 2 months after I moved out, I was charged Wood Flooring Repair 262.46. I brought this to JASMINE at the leasing office was told me not to worry about it. Now 4 months later... Im in collection, Thanks team!

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Name: K*
Date: 2020-11-01 22:20:45
Rating: 5
Comment: I have lived at The Park for 6 years. It was a wonderful & incredible 6 years of my life. I want to thank the ENTIRE Park Team, the whole office & whole maintenance team deserves high praise for their hard work to keep this property shining for the residents. This team is AMAZING, they take care of the residents extremely well & they truly are the X-Factor that gives us residents an unforgettable living experience. THANK YOU FOR EVERYTHING!

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Name: C******** R*****
Date: 2020-09-30 12:24:59
Rating: 1
Comment: This is my 3rd year here at the park. The maintenance and security has gone down the drain. They broke into my girlfriends car twice now. There is no security at the park anymore like there was when we first moved in. The apartments are not clean as they were before. It’s horrible. It irritates me that they allow for cars to be broken into and all they have to say is “make sure your car is locked” like if that stops them!! Hire more security for night watch! And add cameras to the parking! They charge us more than plenty to do so!

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Name: C***** B**********
Date: 2020-09-21 16:09:39
Rating: 5
Comment: The process of renting our new apartment was super smooth thanks to Roxanna. She was on every detail.Everyone on the leasing office had an amazing energy too.The community is beautiful and very clean and everyone here is very friendly.Osi from Maintenance was also great and super professional.

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Name: O*** B*
Date: 2020-09-12 22:07:45
Rating: 5
Comment: I been here for more than 4 years, I just work with Celine. She was very knowledgeable, flexible and kind.She usually continues to follow up with me after my move. She is a true example of excellent customer service!Thanks celine

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Name: Y* T**
Date: 2020-09-10 23:00:33
Rating: 2
Comment: I lived in The Park for a year. The Park has nice amenities (when available) and the apartments themselves are nice and clean and located in a convenient location.However, while the initial sales pitch is smooth, its more a buyer (rental) beware as once you are locked in, management will do little to take into account your concerns e.g. there were multiple break-ins in the secure car park, the car park gate itself was constantly left open due to fob verification issues, the secure doors to the actual apartment blocks were constantly left unlocked or wedged open by rubbish bins due to fob verification issues (this happened for 2 to 3 months within my one year lease), the amenities were under renovation for months (and subsequently reopened for around 1 to 2 months before closing back down due to COVID), and there were people who came to hangout in the car park at night drinking and leaving bottles lying around. When my renewal period came up during this year, they offered to keep it at the same rent while the same apartment size/style in the same building block was being offered for $150/month cheaper - when asked about the cheaper offer, they said I was benefiting from being renewed at the same rate. When you move out, management will charge you for a paint job even when you leave the walls in the same state as when you found them on move-in (under California tenancy law, they should only charge you for damage outside of normal wear and tear but apparently The Park management persist in this questionable practice as its a long tedious process to challenge it). These are some of the reasons I chose not to renew and I question many of the 5* reviews found in this thread when it appears to simply be commenting about the looks of the facility without actually staying in The Park .The only reason I gave it two stars was because some leasing staff have been very helpful throughout my lease and this includes Brendan and Celine from the Leasing Office (thank you to them).Edit to the below response from management: Its curious that the below response mentions they couldnt identify me as a resident today as I received a voicemail from the Park a few days ago asking me to call back about this review I left. Given I have now moved out though, I dont see much of a purpose to calling them back to discuss and simply want to make sure other potential residents are aware of the potential issues before moving in.

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Name: B****** j****
Date: 2020-09-10 20:48:29
Rating: 1
Comment: BEWARE! THIS PLACE HAS FALSE ADVERTISING!! When moving in and even on their website they talk about the fast google WiFi but they forget to mention that WiFi is ONLY available in the living room. If you have a two bedroom, den, loft, office, etc. You won’t have internet connection. The management doesn’t do anything to help you and maintenance doesn’t touch electrical so you’re forced to do your own research, buy new products, spend money on renovations JUST to get WiFi in your whole apartment. Just don’t move here if you like fast WiFi and want to pay for it in your whole apartment. Also, management doesn’t care about the Covid-19 rules. There are constant large parties being thrown at the pools and bbq areas, college kids drunk and dancing inappropriately in front of children and families, and huge massless crowds filling up amenities. The gyms are first come first serve and there’s ZERO regulation as to how they clean and keep staffers and tenants safe. Not worth the price point or stress. Do yourself a favor and live in a motel because it’s better than the park at spectrum.

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Name: B***** K*****
Date: 2020-09-09 06:35:40
Rating: 5
Comment: Celine helped me 5 years a go to find my apartment here at the Park and now after all these years, she did another grate job when we reached out to her for renewing our leas.Last month my lease was coming to an end and at the time, there were a lot of available units like mine with a bit better payment. But I knew the move itself is a pain and my apartment already had one of the best views ever. Me and my wife were looking through all the possible options for moving within the Park to make it work in a truly short period of time. I met with Celine in the park resident’s office and asked for help. She kindly listened to my requests (like always) and asked for a day or two to narrow down the options including lease amount revision/reduction. 24 hours later, she called me back and gave us the option for staying in and she could even reduce the lease payment and make it more reasonable for us to not to move out.Not only we did not go through the painful process of moving but also, we saved a lot by renewing our lease.To be honest, I did not expect that at all, and I do believe it could not happen without Celine.I do appreciate her patience with me and everything she has done for us to make that happen.Thank You Celine

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Name: I*** K*****
Date: 2020-09-01 23:39:40
Rating: 5
Comment: We had a very good time staying at The Park for one year. My wife and daughter got to enjoy all of the amenities, playgrounds, trails, adjacent parks, shops at Irvine Spectrum... its incredible to think all of this is available right outside your front door. I work from home and would just close my laptop and off we went on a adventure!The staff is as good as everything I described above. These people literally bend over backwards, finding any way to help from normal things to the pandemic fallout accomodating residents. Whatever they can control or do, they go above and beyond to do it or try to find an equitable solution. Im very thankful for all of them. Heather Wright the General Manager will personally call you to resolve or help in a matter, she sets the example of the office and community caring about each resident. I could go on...Nancy Bunbury, Phil, Vanessa, Ramona, Suleiman, Sharmel, Jasmine, Nashielle, Jessica; and Osiel, Hector, and Eduardo in maintenance, they all try their best to help in anyway.Before Covid they had resident appreciation with donuts and events like Christmas photos that the staff would work themselves. You could leisurely stroll in for a coffee and they were all so welcoming and even offer you a water bottle before you hit the trail!Amazing people and location, entire place feels like a real community. My favorite were the pool facing units with large balconies or any of the lofts as the best to live in.

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Name: A**** R*******
Date: 2020-08-31 21:56:06
Rating: 5
Comment: Complex has amazing amenities and perfect location. Wonderful, helpful staff from start to finish. Stephanie helped me locate my apartment and Jazmine was AmaZing in finalizing the move in!Thanks again!

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Name: M*********
Date: 2020-08-05 02:53:32
Rating: 4
Comment: Good place to live except for j. The summer

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Name: W****** C***
Date: 2020-07-25 15:48:40
Rating: 5
Comment: I worked with Corey Becker during the entire leasing process and the whole experience was nothing short of amazing. Corey was very knowledgeable, flexible, patient and kind. He explained the pros and cons of each unit in detail, showed us all the units available for viewing (including the model units) and recommended best options that met our requirement. If you ever decided to tour this place, ask for Corey.

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Name: R***** M*****
Date: 2020-07-21 19:54:42
Rating: 5
Comment: I love Park apartment homes. This apartment homes are built with all modern appliances. We loved our stay here and have great memories.The amenities are world class.The resident services team responded extremely well to Covid-19 situation.

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Name: C***** D***** (****** D******
Date: 2020-07-04 06:01:47
Rating: 1
Comment: Of course the sales process if always smooth. Living here, different story.The elevators are very slow, and they are always broken. It gets annoying over time. There not enough being done to keep the apartments clean during COVID related disruption. But this is nothing compared to the real problem....Good luck trying to get anything resolved with the office. If you have a noise complaint, just handle it yourself. They wont pick up the phone, nor will they log your compliants. Our neighbors and I have suffered their right of quiet enjoyment for the last 3.5 months, and just now they are starting to do something about it. (they said that a month ago, nothing happened).I’ve had my apartment polluted on ( broken glass, cigarettes, popcorn) multiple times, we’ve called the cops multiple times, security, and the office for 3.5 months. Nada. Nilch.Think twice before you sign a lease here. There are plenty of other really cool options in Irvine.

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Name: m***** t*****
Date: 2020-06-23 18:59:02
Rating: 1
Comment: The place is beautiful however, the fire alarms in all the buildings go off continuously for no reason and it’s why you shouldn’t move here.Your peace of mind and relaxation especially in the evenings and through out the night are not at all peaceful and relaxing.It’s pure hell.I have been here 2 years and I know what I am talking about.Very disappointed

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Name: M****** K**********
Date: 2020-06-12 20:48:22
Rating: 1
Comment: I am really not sure where the 5 starts are coming from with some of them straight up advertising Irvine company! I lived at the park apartments for 1.5 years and they made life miserable for me with every opportunity they got. From the times I referred someone (total mistake) and had to follow up so many times for them to send the bonus (not my biggest concern) to the time I had to leave my apartment due to a change in my job location and they made sure I do not walk away without having to pay them a fortune. If you need something from them they would either not reply back to your emails and calls, put you on long holds, or ask you to call again another day (which they would still ignore) until you just give up. Very disappointed.

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Name: C********** D** C*******
Date: 2020-06-04 18:35:53
Rating: 5
Comment: I have been here for 5 months and the service here is outstanding. Thank you to the team at the leasing office for providing 5 star service at all times; especially during this difficult time. Charmel, Roxanna and Alex are committed and professional at every turn-I feel fortunate to have had such a pleasant experience in an unpleasant time in history. Also-its beautiful here. The inspired environment and amenities are aesthetically appealing and inspired by some of the best parks in the country, namely Bryant Park in NYC.

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Name: A**** M******
Date: 2020-06-01 21:18:26
Rating: 5
Comment: I worked with Brandon Alcalay and he was extremely helpful and had excellent customer service. He really helped me out so I could view the floor-plans I wanted and went above and beyond to make sure I got to see exactly what I wanted. If you want to tour this property ask to speak with Brandon for sure!!

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Name: n*** g********
Date: 2020-03-07 20:09:45
Rating: 5
Comment: Ive lived here longer to see leasing staff come and go but I should say that todays personnel are the best, theyre always smiling and willing to help no matter what you might need! I should mention some of them that Ive always have found very helpful : Sharmel, Alexander and both Vanessas . Thanks for making my day more joyous! I also want to thank Javier in the maintenance, hes always on time and very helpful and Robert and George in Security, they know their job well and know how to interact with all the residents who are from different nationalities.

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Name: M****** T****
Date: 2020-03-05 20:49:40
Rating: 3
Comment: I’ve been living here for years. There are many pros and cons. Right now, I want to point out one pro and one con, because that’s all I have time for.1- PRO- Alexander in the Resident Services on site is absolutely lovely. He always goes above and beyond. He also is consistently upbeat and automatically puts me in a good mood.2- CON- They will tow your vehicle even if it’s in your parking spot if your tags are overdue. I am deducting 4 stars and adding two because of the pros. You should NEVER have to worry about having your own vehicles towed and impounded while they are in your designated parking space. This is utterly UNACCEPTABLE!! I ended up losing one of my vehicles due to this policy because I was unwilling to pay the $500 ransom I was being charged for taking my vehicle to impound. My other vehicle was also towed, but I was able to prove I had current registration, so they reimbursed my hefty $570 fee for that tow.I have much more to say, but will return at a later time to add the remainder of my thoughts.

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Name: F******** A****
Date: 2020-03-05 17:55:06
Rating: 5
Comment: Sharmill Miller helped me and my son with our original move to the park . amazing service she helped us with other issues that we had .big thank you of Sharmill for all her effort and help she is simply nice and great .

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Name: S***** Q*********
Date: 2020-03-01 00:50:05
Rating: 5
Comment: Vanessa Romero helped my Husband and I with our original move to The Park. She recently helped us with our second move within The Park to a larger floor plan and she made the process so simple and stress free!She has continued to follow up with us after our move and has made our stay at The Park nothing less than amazing! She is a true example of excellent customer service!This place is well maintained and there is so much to do here! When you decide to make the move, make sure you call and ask for Vanessa Romero. She will definitely take care of you!Thank you Vanessa!

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Name: C********** Q*********
Date: 2020-03-01 00:00:19
Rating: 5
Comment: Vanessa Romero helped my Wife and I originally when we moved in a year ago, which she made a great experience!Our lease recently was coming to an end and we wanted to move within The Park to a different unit we had our eyes on. We reached out to her to see what she can do to help as there were a lot of variables to make it work in such a short period of time. Vanessa pulled a lot strings to make everything happen and made the move such an easy and seamless process!I called her numerous times during the process to ask questions and she took everyone one of my calls and answered everyone of them happily!Even after we’ve moved in, she has continued to follow up with us and make sure everything in our apartment was up to par and that we were happy! She is the epitome of a true professional and customer service!We love living here and have nothing, but great things to say about this place! Everything is so well maintained and there are so many amenities to choose from. You feel like your living in a resort.If you are thinking of moving here, ask for Vanessa Romero she will definitely take care of you!I can’t thank you enough for all your patience with me and everything you did to make this happen, Sky and I truly appreciate it!Thank you Vanessa!!!

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Name: M*** L
Date: 2020-02-10 14:06:26
Rating: 5
Comment: I have lived at the Park for Over 3 years. As I continue my stay into a new unit I have had the fortunate experience to work with Sharmil Miller. Sharmil has been amazing to work with. She knows what it means to go the extra mile for customer service. She responds to every email and phone call in a timely and professional manner. She even came to work on one of her scheduled days off to make sure that my moving arrangements were going smoothly. I have had no issues living at the Park and my experience is only positive. With staff like Sharmil working on the front lines this makes working with the Irvine Company a very easy process! ;)

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Name: A******* .*********
Date: 2020-02-04 19:37:51
Rating: 5
Comment: Friendly staff, but the most welcoming and helpful is Sharmil. Ask for her if you truly want to experience kindness and helpfulness!

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Name: J******* L*******
Date: 2020-01-19 22:56:43
Rating: 5
Comment: Where to start. Im currently moving back to California from Florida and took a weekend to fly out and look for an apartment that I can call home. In all honesty the Irvine Company was not on my list because I previously had a bad experience while living at Los Olivos in the past. I decided to take a look at 1 Irvine company apartment and it happened to be the park apartments. I met with the leasing agent Roxanna who simply was amazing and who just showed me around the community and wasnt afraid to walk in those stilettos all over the property trying to find the best apartment for me. Roxanna changed my whole negative thought process I had of Irvine Company and because of her made me rent from Irvine Company again. After all the apartment searching and because the customer service I received from Roxanna I signed a lease to move into this property. I cant stress enough how much Roxanna has gone above and beyond for me. As high maintenance as I am she was able to find me an apartment and because the laminate flooring I didnt like, she reached out to residents to see what color flooring they had to find the one I liked. She wanted to make sure that every aspect of my apartment Im going to love and she did just that. I have never ever have had the customer service anywhere that I had here at Park from Roxanna. If you are looking for a nice luxury apartment where pricing is amazing come to park but also ask for Roxanna as she will do whatever she needs to do to make your experience and your search for an apartment stress free. I always tell anyone when searching for an apartment that Im High maintenance I dont lie about it and I try to tell them that in hopes they will try to go above and beyond for me and all have failed and Im here to say Roxanna you surpassed any expectations that I had and gave me the best experience I have ever had. I will be moving in to my home and Im super excited to call Park Apartments my new Home. Thank you to the leasing office and the management for hiring someone like Roxanna that can change someone that disliked Irvine company to having them sign a lease again. Very few can do that and you need more employees like her that go above and beyond and that truly love what they do to get someone like me to sign again, thanks.

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Name: K******
Date: 2020-01-14 17:08:03
Rating: 5
Comment: I didn’t live here so I can’t speak to their management or apartments. I just walked around the property and it was gorgeous!

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Name: T**** C****
Date: 2019-12-11 02:23:03
Rating: 5
Comment: I have lived at The Park for a little more than 2 years now and love the friendly staff, amazing amenities, being close to the spectrum, and having a starbucks in walking distance. Vanessa, Alex and Jonelle are wonderful people to work with in the office. They have helped me with many different things and are always happy to help. The maintenance team is quick to respond and always gets the job done the first time. I havent had one bad experience here and I truly love where I live.

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Name: J***** B***
Date: 2019-11-14 01:01:17
Rating: 1
Comment: Luxury prices, non-luxury serviceThe Park apartment prices are very steep. For that price, the expectation is that youre staying at a place with good amenities and good service. The amenities are fine. The service is incredibly poor.Weve lived at the Park for 9 months. In that time, our key fobs have simply stopped working at least a half dozen times. Can you imagine not being able to enter your own apartment building? Access the workout facilities? Or even check your own mail because the key fob system is constantly going down? At one point, everyones key fob didnt work for over 2 weeks. The same issues extend to the garage entrance gate sensor. For a period of months, our garage gate was just kept open because solving the underlying issue apparently wasnt possible. (Side note - my car and belongings were never stolen or damaged, but it from reading the other reviews, it sounds like a not uncommon occurrence here. It makes it even more galling that they seemed incapable of fixing the gate sensor issues for months).We rented the screening room for my sons birthday party. They couldnt get the projector to work! Luckily we had insisted on checking the day before, so were able to move his party to another venue at the apartment complex. The funny thing is, they initially told us that all of the other venues were unavailable for that day.While cleaning the pipes, they caused a backflow of disgusting water to flood one of our bathrooms.Our elevator has stopped working on 5 separate occasions.I know a lot of people that live at a number of different Irvine Company owned apartment complexes in Irvine. Everything Ive heard is that the quality of management varies drastically between complexes. Some are run very well, others are run very poorly. The Park is run very poorly. Ive never heard of these same issues popping up at other Irvine Company owned apartments.

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Name: B****** H******
Date: 2019-11-06 15:13:11
Rating: 5
Comment: I LOVE living at The Park! Its actually the first place Ive ever renewed at. Theres so much to do here, and plenty of cool places to walk around. I literally just walk to the Spectrum to get lunch or dinner, which is super convenient. And my puppy loves the dog park! Its nice to not have to drive to a dog park each morning. The staff has always been so nice too. Will definitely continue to recommend to my friends!

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Name: L***** D*******
Date: 2019-11-01 15:18:07
Rating: 1
Comment: My purse and laptop were stolenApartment gives me no helpMy guests car was stolenNo helpThey stopped my auto pay and tried to evict meNo helpNONE of the security features workThe place is always under constructionThe gate protecting my car is brokenThe gate protecting my apartment is brokenThe sinks overflow all the time with rotten foodAND they lost 6 of my packagesI will never rent from Irvine againOh and God forbid anything in my apartment breaks because the maintenance people will try to hang out with me after... So unprofessional

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Name: M*** S*******
Date: 2019-10-06 04:37:30
Rating: 5
Comment: Thank you Jackie Littier for above par excellent service what a given however Im just saying you are hot!!!!!!

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Name: E*** R**********
Date: 2019-09-06 01:34:56
Rating: 3
Comment: For the premium you pay to live here, the experience is not worth the dollar amount.We had three bicycles stolen while we lived here. They were always locked and even inside the resident parking area behind gates.Also- if you come here, make sure you look at the outdoor patios before you rent because the dryer vents terminate into your patio! So anything you keep outside will get dryer lint all over it any time you use your machines. Also, if you open the window near the vent -get ready for dryer lint in your home.They have accommodating front desk people, and they have a super-responsive maintenance system which allows you to use the app to take pictures of problems, and they usually send maintenance staff out within a day.

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Name: A******* A* H*******
Date: 2019-09-05 22:59:10
Rating: 4
Comment: Best location. Walking distance to Irvine Spectrum Center. They have 5 types of living arrangements. When you lease, you may bring your own furniture or choose from the catalog and rent the furniture. Each type is pictured below until the next one.

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Name: K**** M****
Date: 2019-09-03 23:44:57
Rating: 5
Comment: Id like to personally think Jonelle for helping me in my apartment journey. She is extremlely knowledgeable and kind. Cant wait to move-in!

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Name: N**** S********
Date: 2019-09-03 01:25:01
Rating: 1
Comment: On Friday night, someone brokered my Car window glass and took something like personal and photo lighting equipment!I contacted to Resident office, and explained to themThey said contact to 911, get your report, send to your insurance company, whats a great advice!!!!Irvine company charge us for safe and luxury apartment, but unfortunately no security, hates all open, security cameras don’t work !Shame to Irvine company !!!

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Name: P*** H******
Date: 2019-06-18 21:56:51
Rating: 1
Comment: They have been promising more electric vehicle (EV) chargers for the past 2 years, since there are many more residents with ev vs the current supply of chargers. Not only has the Irvine Company done nothing about adding new EV charging stations, they have removed the ability to charge using regular outlets and to add insult to injury, they have leased out/reserved a few existing ones to a third party company (Envoy) to use, which ultimately reduced the current supplies from residents. This was like throwing gasoline directly at the problem that they knew existed. They chose short term profits over existing customers needs.When I reached out to their management, all they would say is that they plan to increase charging stations, but couldnt give any dates or timeline. Then their senior level customer relationship manager, Ron called me to let me know that they are now no longer considering moving Envoy or adding new chargers and that he never said that. He then said the call and my problem is no longer productive after I politely asked him if he can clarify his solution, and then hung up on me. Really, this is how you treat a long term client that is voicing their concern?HORRIBLE CUSTOMER RELATIONSIf you plan to move here and you have an electric vehicle, I would strongly suggest you consider other options.UPDATE BASED ON THE VENDOR RESPONSE:That is incorrect, he made no such mention of accommodations that would be made to improve the current situation.Also the representative that did reach out to me hung up the phone on me and refuses to call back and apologize. I was polite and asked for further clarification and the rude behavior was unwarranted. This is how is in no way to treat a customer.

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Name: K S
Date: 2019-06-06 23:03:49
Rating: 1
Comment: STAY AWAY! The Park is superficial as their staff. I lived here for 10 months and regret signing a lease here. Theres a reason why theres a large amount of apartment availability here. First, when I moved in, it took almost 2 months for my repair request to the floor to be completed. I paid my rent on time and was a great tenant. After 10 months, I have medical and personal issues which forced me to leave the area. I reached out to Sharmil more than a month earlier to address my concerns and how I can break my lease without penalty. I provided her all the documents to give to her leadership. She responded everything was taken care of. I had left town and unable to transfer my work back to the Bay Area and forced to quit which left me with viable means to provide for myself. But there was a clear miscommunication and unprofessionalism committed on the Park staff because I received a balance statement of +$8,500. I disputed this and chaos inside internally. The manager at the property, Patrick, is disingenuous and lacks morality. He did not speak to leadership on my behalf and overlooked my interactions between myself and the Park staff that agreed to the two-month break lease of $4,500 (which I still felt was not justified due to the miscommunication). After several months, I receive a new statement balance of $6,500 which was not correct. This process of disputing the amount took 8 months and finally The Park agreed to Sharmils statement. There was staff members throughout my experience who did not follow-up or address my concerns properly. Unprofessionalism and superficiality are the words best reflects everything about The Park.

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Name: B**** S********
Date: 2019-05-16 01:42:14
Rating: 5
Comment: I have lived at The Park for many years. Such a beautiful place to call home. The proximity to schools, restaurants, shopping and the like is outstanding. The amenities are amazing too. The park, the 3 pools, the 3 gyms, the playstation, and the data room are all awesome. What really makes The Park so great are the people that work here. The Resident Services staff is great and super helpful, especially with mail, leases and any issue that requires their attention. What really makes this place so beautiful and special is the maintenance and cleaning crew. They are absolutely the best. Celine in the maintenance department does an amazing job in this department just as she did in resident services. Her attention to detail and follow up is unparalleled and always such a pleasure to speak with. 5 stars.

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Name: L*** A****
Date: 2019-04-16 20:28:21
Rating: 5
Comment: Best maintenance staff I have every experienced at an apartment complex.

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Name: w**** t*******
Date: 2019-04-07 16:25:33
Rating: 5
Comment: I’ve been a resident here for 2 years now, so I’ve had enough time to experience things. Community itself is very beautiful, and depending on how much you’re willing to spend you can get from very simple set up to a very fancy place where you feel like a baller. I’ve made many acquaintances here b/c the community does attract a good crowd (and few weirdos just like every where else..lol) but what I truly value about this place is the management team. And I gotto point out that not all of them are A++, but all do try to help to the best of their abilities (everyone has a positive “how can I help you attitude”). Some of them are A+++ and super impressive. Believe me I hate writing reviews and if these people in management didn’t do a truly amazing job (they really went out of they’re way to make me feel taken care off). I gotto thank Claude & Bev for being super creative in their problem solving, for carrying about my family with warmth when helping us. When you live somewhere for this long there always gonna be issue here and there, but the way Claude & Bev have been helping my fakmily for past 2 years makes us real fans of this place.

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Name: J**** O*
Date: 2019-03-18 18:58:49
Rating: 2
Comment: Mykal was a very good leasing agent and has done his job to the best that he can. My only issue is that he was not able to respond to my concerns about the myriad of YELP and GOOGLE reviews that have been consistently bad in the bast days, weeks, months, and years. When I asked about what is the Irvine Company doing to help better the experiences of the their current and future residents his answer was not favorable. Based on this and other minor things we will not be moving to an apartment that is managed by Irvine Company.

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Name: A******** T********
Date: 2019-03-18 18:20:45
Rating: 1
Comment: I will be uploading photos later of the cars getting broken into and the pot smokers with their bongs on the patio and the cigarette smoking on the balcony.Worst Customer Service and Staff! Stay far away. Not Safe! Cars get broken into all the time even if you are in the parking structure bottom floor. My neighbors Ferrari got broken into. I received a call from the Leasing office that I got w smoking complaint. I dont even smoke. I took pictures of my neighbors smoking and also pictures of their bong and weed jars on the patio. Yet I get the complaint? Vanessa Gomez still hasn’t returned my call or texts regarding my final move out bill. They are trying to charge me $1500 for repairs that I noted in my move in inspection. I asked them to come fix my door and they ordered new doors 3 inches too long and never came to replace it. Stay away!!!!

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Name: M**** S******
Date: 2019-03-12 23:04:16
Rating: 3
Comment: It’s such a beautiful and nice place! It’s very clean and organized. The only problem I always had and have is that leasing office staffs are not helpful. I don’t want to generalize but most of them don’t respond to calls and they make you wait forever to ask you why you stopped by! You think such expensive place must have good staffs but no. Hope it’ll be better in the future if Park doesn’t want to lose residents because I’m really considering leaving.

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Name: H****** G********
Date: 2019-02-04 06:39:29
Rating: 5
Comment: We would like to thank Venessa R and Patrick and Majid whom assisted us in very professional manner to find our suitable apartment.Venessa R spent tremendous amount of time with smile on her face to help us in this process.Thanks all of you for your support.

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Name: D***** O*****
Date: 2019-01-03 18:24:32
Rating: 1
Comment: “Alarm testing for your building a couple of hours non stop for one day only”But here we all are going without sleep a third additional day in a row.I feel bad for all the parents and furry parents, as well as all the people who work overnight.I won’t be renewing that’s for sure.Apartments are nice but this.. i feel robbed and knowing them, I’m still gonna get charged for not being able to sleep in my own apartment.

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Name: R****** P****
Date: 2018-11-28 00:24:08
Rating: 4
Comment: Should be called The Dog Park because many owners dont clean up after their dogs. Nice apartments and great amenities. Very diverse with lots of middle easterners, east Asians and south Asians. People occasionally shout at night for no apparent reason, but its usually quiet and peaceful. Good access to highways and shopping.

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Name: B** J*** D**** W*******
Date: 2018-10-16 21:21:26
Rating: 1
Comment: This place is not taken care of. Surface beauty becomes a joke when u live here. Elevators r a joke. So you go to stair case to go faster. It stinks so bad that it literally makes u puke. Staff in office r a joke. They do not care bout anything but fill empty apartments do to folks seeing how pathetic it is to live here moving out. So to the staff Ill will not renew lease. This place should be called The Stinky Park. From stair case to their dog park stinks so bad. The staff here cleans like a pig. I dont pay this much money to live in a STINK HOLE.

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Name: Y***** A*********
Date: 2018-09-13 06:05:53
Rating: 1
Comment: No safe place to live in, there is no camera in the resident parking, alot of people got stolen. I have two friends who their car rims had stolen, which cost them more than 10,000$ and the company have nothing to do or help them.

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Name: A****** D******
Date: 2018-07-27 21:17:30
Rating: 1
Comment: Looks beautiful on the outside! But its a mess on the inside! Piss poor management and low quality/dirty units...avoid at all costs

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Name: L**** M
Date: 2018-07-22 02:55:21
Rating: 1
Comment: I have been with Irvine Company for 6 years and I have paid them over $144000. I can attest that Management at the Park is the worst management team I have ever seen in my entire life, specially after Patrick has become the manager. This is exactly what has happened to me and believe me, it appears no one really cares about management in THE PARK, and any complaints will go no where. We appear to be just PAYING NUMBERS to Irvine Company; we pay top dollars and when it comes to management in THE PARK we are not taken care of compared to the minimum standard care a very small leasing office or property management company would give to their residents.I have paid over $144000 so far to Irvine Company on time and here is what has happened:On the week of 4th of July, I have logged in to my account to pay my rent via Resident Portal Connected to my Chase account, as I have done as long as I remember. On July 17th, 10:30 PM, someone rings my apartment bell and hands me an Eviction Notice for non-payment. In the Morning, I call assistant manager at The PARK ( Laurel Howeth) and then call Ron (Customer Care). They say there is a notice sent to my resident address. I remind them that in the last few months I have repeatedly asked for updated mailing address in Person. I have asked team workers under Patrick manager at the Park to update my address when I had not received my notice for rent increase.So after multiple in person inquiries with Patrick (manager at the Park) and with Ron ( Irvine Company Customer Service) few months back, next thing I receive is this: Team under Patrick, this time, dont even care to make a call, or give reasonable notice. An attorney sends a letter Eviction Notice.So, now I have to pay Attorney Fees, Plus rent, because I was late.No one in Management Office CARED. No one Took Time to make a call, no one cared to mail to my mailing address. Also in customer care office ( Ron) no one cares to look into Portal System, When I asked Ron in customer service Why my chase bank account is deleted, and I am required to pay an Extra $60 to add a bank account, Ron said He does not know and he does not have access to that. Do you believe a company as large as this, dont have a TECH SUPPORT?So the VICIOUS CYCLE of The Park management company ( Patrick and Laurel) and Customer care ( Ron) and Irvine Companys Tech support is a deadlock. There are a lot going on on that Tech Support Desk that could show I tried to pay rent and I believe it must be Corrected.Now, I am sure Patrick does not like me. I am sure I didnt delete my chase account and I am sure Irvine Companys Customer Service concluded No one is responsible for rent but me, but will you agree paying $144000 would require to expect a reasonable management team to make a call or send notice to my address, after I have paid $144000 of rent to Irvine Company.So Patrick in Management can dislike me, Laurel in Assistant management can tell me this is my problem, Ron in customer care can say he does not have access to Tech support and Attorney can charge $ 600. So I have paid in access of $144000 plus attorney fees to Irvine Company. and I dont deserve a reasonable mail and a phone call for an online payment, when Laurel affirms, She can see I logged in and attempted to pay at the beginning of July.The above true story tells you ; millions of dollars spent on management and customer care is wasted, specially when it comes to The Park II, Current management ( July 2018) and Irvine Company current Customer Care (2018).Thank you for reading my truthful review. I hope this wouldnt happen to you.The management has just posted that alternatives were offered to me; why would I write a comment if reasonable alternatives were offered? Everything above is true statement. Respectfully, what makes you believe you may disregard the intelligence of people who read comments--I recommend the Current Management at the Park allow more responsible team to step in.

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Name: K***** K*
Date: 2018-06-29 23:40:27
Rating: 1
Comment: 24hrs security is a joke, gated parking is just for waisting your time getting in and out. Irvine PD didnt even care to look at a security cameras. property manager wont disclose anything, so Irvine company keep their rating up and make Irvine safest city on paper.

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Name: e**** l**********
Date: 2018-05-12 19:13:50
Rating: 1
Comment: The staff there is glad to help you out until you sign your lease. After that, most requests are ignored and you will never see your deposit again even if you clean out your place perfectly. Dont waste your time with this place.

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Name: M**** t*****
Date: 2018-04-15 19:48:27
Rating: 5
Comment: They have very great staff at the leasing office/ Rania / Nancy/ Magad /Patrick / Kristina / Celine / Vanessa / Tess / sharmil / Michael / Roxanna / Rayan / CoreyThanks for Irvine company for these amazing guys, the Irvine Company is very lucky to get great staff like them

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Name: F**** A*****
Date: 2018-02-14 16:56:27
Rating: 3
Comment: Terrible isolation. My neighbor doesnt sleep at midnights and watch movies as loud. Im like, trying to sleep in a cinema theater. I called the security and they solved.

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Name: A******* H*******
Date: 2018-02-07 01:52:19
Rating: 1
Comment: Too many spoiled Persian brats on the playground. They are selfish, rude and mean and their moms just sit there gossiping instead of disciplining their kids!

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Name: S****** M*****
Date: 2018-01-25 18:27:21
Rating: 3
Comment: I have been living in this complex since moving from New Jersey in January 2017. I chose living in an apartment that overlooks the park area since I was told that these amenities close at 10pm. Well, since the start of Ramadan and throughout this summer, there have been kids screaming and yelling in the park area until 2am. Now, I can live with kids (6-14) being outside playing until 11pm or 12am sometimes, but every night?When I talked with security, I was told that the amenities do close at 10pm (well, at least the PlayStation and the pool areas), but that areas like the fountain, the street closed off in the evening, and sidewalk areas are not considered amenities. Cmon Irvine Company, really? I was even told that the sign posted in the middle of a common area with grills and tables was for the playground, even though the playground has its own signs and is at least 80 feet away from this sign.I did find that calling Security twice a night would lead them to at least ask the residents to be quiet, but I tired of having to do that every night. Even though it is a beautiful, breezy night, I close my windows because of the noise. I did look at the local noise ordinance, which states “any person…maliciously and willfully disturbs another person by loud and unreasonable noise”, is considered a violation. Currently, I feel this is a waste of police time to have them come to the complex, since Security should be enforcing what I believe are reasonable rules within the complex.I cant speak for the rest of the complex (which is why the rating is not less than 3-stars), but I would highly recommend against renting an apartment that overlooks the park unless you are an incredibly sound sleeper. Take this for what it is worth.UPDATE 1/25/18 ... So I have decided to move out of this property. While the noise has been a nuisance at times, it deals more with the cost. When I signed my lease a year ago for the studio apartment, the price was $1875/mth with one month free, which really brought the cost down to $1,730/mth. They renewal proposal was for $1,995/mth with either a 12 month or 18 month lease. I simply cannot justify a $265/mth price increase.When I called to ask about the increase, I was told that the actually going rate for that apartment was $2,150!!! So I did some searching on other locations and considering the Irvine Company has 56 properties in Irvine (can you say monopoly), of course that is the going rate. They have a total of 80 properties in Orange County.I was going to look into Newport Harbor, but it turns out they own 10 properties in that town also. It looks like I have settled on a property just south of Irvine where I will be getting a 750 sq. ft., 1 bedroom (vs. 607 sq. ft., studio) for under $1,800 for a 10-month lease.Sorry for dragging on, but use this information as you see fit.

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Name: M******* K*****
Date: 2018-01-06 23:47:55
Rating: 2
Comment: Fire alarms go off all hours of the day and night, rent increases exponentially, and people smoke constantly right outside my window.

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Name: C***** W*****
Date: 2017-12-02 02:55:24
Rating: 1
Comment: Ive told resident services three times already that if they dont get security to keep these kids from trashing this place, theres going to be a confrontation between myself and all of these punks. This is literally right outside my door. It stays like this for weeks at a time. Every other day I step outside the door to these kids marijuana joints, cans, alcohol bottles, and vomit. Im out. They yell, curse, drink, and do drugs every weekend outside my door. Im paying too much money to have to deal with this.I made it very clear my patience was running out. Theyve done nothing to fix it. Their solution was to give me the wrong security phone number. The security is run by kids in their early twenties anyways. They wouldnt do anything.This is my last resort. Maybe driving future residents away is the only way to get their attention. I have never seen security walking the common areas except the pools, EVER.If you dont tell them to cut it out, I will. Your negligence in failing to address my ongoing complaints is going to create conflict between the residents. Good job.

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Name: c**** j***
Date: 2017-11-24 20:41:36
Rating: 1
Comment: I wont suggest anyone to live here if you have vehicles and specially expensive ones, I am a resident here and their are lot of vehicle thefts going on and the administration dont even care installing a single camera in the underground parkings, I heard the latest incident happen few days before when someones Mercedes tires and tire RIMS got stolen and the car was standing on bricks, There is a history of vehicle thefts here and they admin is stupid enough watching it and they wont care and tell the residents to inform the cops, They wont take this seriously until someone sue them and the Irvine Company.

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Name: S**** B********
Date: 2017-11-21 20:41:17
Rating: 1
Comment: Only stayed here 7 months and still aghast that Irvine Company corporate department has yet to contact me with respect to the issues I have brought forth ... sexual harassment by their security, a horrific incident with their Janitorial Manager ...and this is just two that I brought up with grace .... this complex has a severe deficiency in the management. At the American Heart Association, we would call this, a risk factor for a heart attack .

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Name: D R
Date: 2017-11-16 12:14:32
Rating: 1
Comment: Wish I had read the reviews before submitting an application here. They try to find roundabout ways to not refund your deposit. Better read the fine print. You have 72 hours from initial application to cancel your application. Problem is they wont readily tell you about this 72 hours and they may not even give you terms until the time is up and then quote you some ridiculous amount for rent and deposit which is essentially a way of denying you without denying you. Bad practices make for a bad company. Be weary.

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Name: A******** V***
Date: 2017-09-07 06:30:06
Rating: 1
Comment: Do not move in this horrible place of illusion cheap windows, wash machine sucks, my bike got stolen, while locked in the gated garage, my shoes got stolen right in front of my door, very greedy management, took all my deposit and on top of that send me another bill, try to talk with community manager but he doesnt even try to do anything.. .. 😡😡😡😡😡

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Name: A***** A*******
Date: 2017-08-17 00:42:18
Rating: 1
Comment: DO NOT RENT THIS APARTMENT COMPLEX.I rented the studio apartment 3 weeks ago and the place and ambience is beautiful but the unit is full of roaches, spiders and other pests. I got 3 treatments done in 3 weeks but no effect. Apart from pests, the apartment needed maintenance care extensively and all I did was put in work orders in a brand new apartment. I asked for lease transfer and the leasing said I would need to pay the fee. When I asked for lease termination they said they can waive the transfer fee but standard termination fee will apply.I did not expect such bad quality and do not recommend this place. They are not cooperative and I am stuck for a whole year. Do not believe their sales representatives when they promise A-1 service and quality of living.

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Name: R** A****
Date: 2017-07-07 23:14:12
Rating: 1
Comment: NEVER move anywhere owned by The Irvine Company. They will do everything they can to screw you out of as much money as they can.The apartment complex is nice but it doesnt help if everything there is cheaply made. I originally moved here for their call boxes. The call box hasnt worked since November. The blind in the apartment break so easily because they are cheap plastic. My ice maker has broken twice, garbage disposal twice, I have at least 5 lights out, the freezer broke and the water pressure was low. The tub doesnt drain. They put a cheap matte coat of paint on all the wall so if you run over it with anything it will scratch or get dirty. If they put good quality paint or a top coat that wouldnt happen but of course they want you to give them money to repaint the entire apartment. Which of course they do a poor job of considering theres still spackle from the previous resident that hasnt been sanded off.Theyre increasing my rent if I want to stay which of course Im not going to.Theyve secretly been charging me $50 extra a month because my utilities arent in my name. They were in my roommates name but one month after moving in he passed away. I went into leasing the day after and they didnt mention anything. A few month later I went in asking about these fees and the office assured me that they were normal and I didnt need to do anything. Now that I cant get approved for another apartment I went into the leasing office for a third time and finally they told me that Ive been getting charged fees because its not in my name and I do need to change it. I disputed all these fees and the Irvine company refuses to refund the $450 extra Ive been wrongfully charged.DO NOT LIVE HERE. Its not worth the endless headache. The Irvine company cares about money, not you.

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Name: B***** R********
Date: 2017-06-30 14:03:07
Rating: 2
Comment: The staff and managers are very unresponsive once you have signed a lease. If you move out before 2 years, they will also charge you ridiculously high turnover charges despite leaving the apartment clean.The apartment is beautiful but you can find beautiful and better service other places in Irvine.#TheTruth

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Name: J**** J*******
Date: 2017-06-19 18:16:36
Rating: 5
Comment: Been here for a year and a half and absolutely love calling this place home. Love Connie and all the staff at the office, but even better is the maintenance crew, always working hard and making the place look like a resort. Great access to highways, Spectrum, Whole Foods and tons of restaurants.

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Name: F***** S******
Date: 2017-06-10 04:08:41
Rating: 5
Comment: Beautiful place. Been 15 months since I moved in and it is safe to say it has kept improving everyday. Look for Majad when you need help

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Name: c**** h********
Date: 2017-05-31 05:37:56
Rating: 2
Comment: I really enjoy (enjoyed) living here...besides:Staff is very unwilling to help and really havent at all.Constant ridiculous noise until about 2 a.mAsking very nicely (contacted the security guards 4 times and the leasing office staff twice. To have it be quiet for a month or two...back on.Cigarettes everywhere.The worst neighbors you could imagine.When I went to resign the lease because it is a beautiful apartment complex, they tried raising my lease exponentially.When trying to get into a new apartment at the park... (hoping to possibly get away from noisy, lousy neighbors. Apparently there is nothing available.... I have lived here for going on two years and I really did enjoy it. I will be MORE than happy for my lease to be over. Definitely think twice about moving here.

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Name: M******* K******
Date: 2017-03-31 17:47:38
Rating: 5
Comment: Actually, I ve been living at Park for 1 year, and It was really cool experience for me because I saw many community, but not like Park. one of the most inportant reason why I like the Park is community life, people can feel living small village. Another reason is that resident services people . For examle, I never left resident services office not satisfied with my inquiries, many thanks to Majad.

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Name: T**** M****
Date: 2017-03-29 02:53:21
Rating: 5
Comment: Weve lived here for almost five years and have nothing but wonderful things to share. The apartments are beautiful, the amenities are amazing, and the property itself looks like a resort. While that alone counts for a lot, The Park stands out as a desireable place to live because of the staff and their customer service. i wanted to post this review to recognize Majad for all of his hard work and to show him and the Irvine Company how much we appreciate his efforts. Although weve always been pretty satisfied with anyone handing our matters in the office, Majad makes our problems his own and resolves them in a way that exceeds all expectations. Hes a very genuine and hardworking person and anyone who deals with him would say the same. Thank you Majad for all your hard work, and thanks to Irvine Company for creating such a beautiful community.

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Name: f******* l********
Date: 2017-02-01 02:33:04
Rating: 2
Comment: My experience at the park hasn´t been good. First, there are frequent malfunctioning amenities like elevator, doors, fire alarms, etc.Second, Irvine company told us when we moved in that we could upgrade to other Irvine company apartments even before our lease ended. Now, when we wanted to upgrade they tell us the policy changed and that now we can only upgrade within our current community.I guess I never paid attention about the reviews that mention all of these issues. Don´t make the same mistake.On a positive note, the cleaning and most maintenance staff do a good job. Also, people at the office are kind. But, there´s not much they can do when Irvine Company sets the rules. I am now looking forward to moving away from Irvine company apartments.

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Name: M******* A*********
Date: 2017-01-31 03:10:37
Rating: 4
Comment: * A great place for living.* Social life can be found here.* highly maintenance for the amities.* A huge parking infrastructure and a big number of visitors parking lots.* Friendly staff in leasing office (ask for Brooke / Or the manager Conney).* lots of greens and amities (cinema, 3 pools, lots of BBQ, 3 Gyms)* great location between the 5 FWY and the 405 FWY and close to Spectrum center, Walmart, Starbucks, Banks and lots others.Also there is cons in here:- High rent.- Some loud people that can be handled by calling the security patrol.- Poor Gym maintenance.- They started to rent some amities that used to be free before.

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Name: A***** V***** R********
Date: 2017-01-24 18:33:23
Rating: 1
Comment: Beautiful place, horrible people. The Irvine Company will do their utmost to suck as much money out of you as possible. Whenever you sign anything with them, you can almost hear them cackling as you leave the room. You should also expect ridiculous increases in rent. If you decline, theyll cut off 20% or so of the increase - If we cant get 300$ more out of them, maybe we can 240$. Also expect them to give their blessings to paint the apartment or likewise, only to turn around and demand significantly more than it cost to undo it, when you leave this horrible place. Its a real shame, because the place IS beautiful - Its just run by the worst company in the city.

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Name: N***
Date: 2016-10-10 23:04:40
Rating: 1
Comment: Worst company to deal with.. just money suckers dont have any courtesy for residents. Increase rent like anything and that too 1% for someone, 5% for someone and 10 or more for others. U ends up paying more for a smaller unit than the larger one. There is no system. oh They seems very welcoming when u lease first time.. promises u so many things with confident word of mouth, but actually they are just fooling u around.Exact words from the office people.. we dont care about the residents.Ask them for their manager or higher authority.. they are never around and there is no contact. They will just fool u around and keep wasting your time.BullshitThere is no ethical code of conduct associated with this pathetic company

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Name: A*** L**
Date: 2016-08-25 21:57:04
Rating: 5
Comment: Resort style living. Has every amenity you can think of. Upscale living at its finest!

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Name: S** M****
Date: 2016-08-07 06:45:58
Rating: 1
Comment: The place is nice and beautiful but unprofessional management and security made the cuminty one of the unsafe and noisiest place I ever see in my life there is no regulation for stay in comun aria sometimes until 4am you can here all kinds of noise and kids are runing all night behind the windows and you cant sleep at this point . Me when my lease is finished I dont renew agin and never refer any body to come to this place.

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Name: k******* j***
Date: 2016-07-24 23:19:30
Rating: 5
Comment: All problems were solved voluntarily. The Assistant Manager and Manager were good and helpful. I thank them truly.

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Name: P****** L**
Date: 2016-07-14 05:12:52
Rating: 5
Comment: Love living here! All amenities are very well maintained and the best part is all the events and activities they have regularly! Thoroughly enjoying my stay!

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Name: M******* C**** M*
Date: 2016-07-10 22:38:54
Rating: 5
Comment: I need to again say how great the maintenance service is here at The Park at Irvine Spectrum. It is how lucky the Irvine Company is to have such great and dedicated employees, because as we all know the main Irvine company is terrible with customer service and charges on everything. Their employees are the only thing that keeps me staying in an Irvine Company apartment. My refrigerator went out and as soon as I told the leasing office about it they got right on it and Uriel came right over and fixed it immediately! There was no noise or mess and I was amazed how fast he changed the part and cleaned the freezer! Uriel in my mind went above and beyond and the Irvine company better thank their lucky stars for employees like him or I would be consistently writing bad yelp reviews!! So thank you Uriel!!!!

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Name: S****** G***
Date: 2016-07-10 00:39:20
Rating: 4
Comment: Good community. secure and cozy place. The kitchen and living room are together so do not expect a kitchen or a living room. The park in the middle of the complex is very nice and social. People are always around which is nice. You see life here.

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Name: V*** N*****
Date: 2016-04-12 06:11:27
Rating: 2
Comment: Weve been living here for over a year, the property looks great on the outside but the interior is really outdated and mediocre. We hear the doors getting slammed day and night, elavator being out of order on a frequent basis and alarms going off on many occassions. Heres why Im writing this review out of my upmost frustration on the one issue that has been escalated for months: Ive been paying consistently over $100/month on water ever since Ive moved in, some months are over $150 JUST on water?! We live in a small 1 bedroom apartment. We reveive the same high bill whether were here for the whole month or out traveling for over half of the month. Theyve been tossing me around between Conservice with a false promise to get back and resolve the issue. I think Ive wasted enough time on this company, Im just so ready to pay off whatever bill theyve thrown at me and move out when my lease is due. To the prospective tenants, the living experience at the Park isnt going to be worth your while.

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Name: G*** D****
Date: 2015-11-12 18:37:27
Rating: 5
Comment: Stayed here for 2 months for corporate housing as part of a relocation and really enjoyed the stay. The grounds were well maintained and my kids loved the pool areas. Nice areas to walk around and explore. My only complaint would be that I got no cell phone reception, which may have been due to being in a bottom floor apartment, not really their fault but still annoying.

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Name: A***** G*****
Date: 2015-10-27 01:20:38
Rating: 2
Comment: The process is complex and the employee that is suppose to help understand the process is never there in the office.Had me wait in the office for over 2 hours because of promises that wasnt made; as in he will be back In 10 min and kept on repeating the same thing tell they ended up closing the office.I wouldnt say it was a horrible experience but come on stop trying to scam people and be more organized. I would of gave this place a 1stars cuz so far the village across the street is 10x better overall compared to the park but this place has a few good employees I just ended up with the worse one!

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Name: A**** G
Date: 2015-02-26 03:15:47
Rating: 2
Comment: This place was great when it opened but they raise rent by 5-8% every year and instead of getting better service it decreases every year! Typical Irvine company apartment! Demand will keep this place in business so there is really no reason for me to write this but I am so pissed off at how this place operates I have to speak out. Honestly if you want a place to live to for a year or two this is a great spot but if you plan on staying multiple years you will basically get bent over...

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Name: J*** V
Date: 2014-10-21 16:48:53
Rating: 1
Comment: Im still a resident here, but after 18 months, my overall experience has been disappointing and just uncalled for.Youll hear in the Yelp reviews about fire alarms going off all the time and although it is not very frequent, this is true. It happened to me a few times. Then, halfway through my initial lease, my brand new dishwasher stopped working and it took them over two weeks to fix it, because they didnt have any spare parts.However, despite the above, the living experience wasnt terrible...its the moving out that will cost you. After 12 months I decided to change apartments and was hit with an end of term bill for cleaning, painting and floor repair! It was over $700 and completely unsubstantiated! Im fighting back on the floor repair charge, but coming into any Irvine Company apartment complex, be forewarned, they are trying to get every dime from you. They charge back everything and a lot of what they charge you is out of your control or knowledge!If Irvine is where you have to be, then it will be hard to run away from Irvine Company, but there are some alternatives and I would highly consider them before booking a deal here. Also, ask about the move about process before you sign! Lesson learned here.

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Name: D**** R******
Date: 2014-01-05 23:59:03
Rating: 2
Comment: Its a nice Complex, with good amenities. the issue is the staff at the PARK II. They are extremely polite and respectful but you might as well paint a smiley face on the wall and speak to it. Weve lived here for 5 months and they have yet to fix the issues with our apartment, weve been reporting since move in. A pool doesnt make up for the lack of dishwasher and dryer that needs to run for hours to dry a towel.

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Name: o**** a********
Date: 2013-10-29 09:33:21
Rating: 5
Comment: I was living in the park for one yer its best place to live very qiute and clean lm missing the place and people live there..

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Name: C****** W****
Date: 2012-05-19 12:08:15
Rating: 3
Comment: Been here for 2 years so far...Enjoy the amenities & events. The staff here is the only negative... They r nice but very unorganized. They hardly answer their phones or return my calls.There was a large fire on the outside wall of our childrens bedroom (from a carelessly discarded cigarette). It mustve been on a fire for a good 30 minutes, damaging the walls and sounding off the entire buildings fire alarm. I called the fire dept, mgmt, everyone I could think of. Mgmt never called back, attempt to evacuate us nor did they call afterwards to see if we were ok or even an explanation of how the fire occurred. This was just the worse incident but there have been other issues due to their lack of communication.