The Salvation Army Family Store & Donation Center in Brighton
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Brighton, Livingston County, Michigan, US
Site: https://satruck.org/
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:Closed
The Salvation Army Family Store & Donation Center in other cities:
Very well organized... relatively clean for a thrift store. Some items are way overpriced though. If its an old hoodie it shouldnt be $5 or $6 bucks. $1 or $2 maybe. A small old crockpot was priced at $12.99 that is a pretty ridiculous amount of money for that. You can still find some decent stuff there if you pick. Id pay up for certain things but dont price everything like that.
A great store, for a great cause. I find deals on clothing, electronics, and furniture here regularly. And I donate gently used items whenever possible. Kind, helpful staff here.
Unfortunate experience as older man takes our donated items out of our car after 1st looking in and commenting unbelievable! What a poor attitude!! We even offered to help. This is our 1st and last time donating to them!! Youre welcome, Salvation Army, for our FREE donations!!!
What happened to please and thank you?While I cant say if clerks say thank your for shopping with them, I can tell you donation drive-thru workers rarely do! After a 40 minute wait in the line and leaving quite a few very nice items, I was told, Youre all set to go, This is not the first time either but is rather a trend and not a good one! I noticed that the method of intake has changed during Covid and is quite inefficient perhaps due to not being able to hire enough workers; I cannot say why. Training personnel to say a simple, Thanks, or Thank you, costs nothing, doesnt take that much effort for managers to include in their training program although they may need to give occasional reminders. Let employees know why they should give a thank you btw! Without donations they wouldnt have jobs. This promotes good will also. I will be taking my next donation to another good cause center and see if the new place has personnel trained to say, Thank you, and mean it!
The drop off location is busy. As of now donations are 10-2 Wednesday to Saturday. Be prepared to wait. The workers seem to have an attitude taking donations. Previously they ripped open my bags and put several things back in the car. Felt like I was smuggling something. Most of the items were kids books and board games. I asked the worker if they take board games, and he just shut the door and walked away. Im sure people donate a lot of junk and missing pieces. I make sure not to do that. Today everything was taken but same attitude and I was not offered a receipt (which was fine). I understand Covid has changed donations too, so change the procedure, have rules to separate goods, etc. We are just trying to do something good for someone else.
Things were so over priced. I thought it was to help people who had limited income. Its better off putting your stuff for free on porch pickup for those in need. I understand they have to keep the rent paid but way over priced.
Really good I found a vintage chair. I was looking for a smallChair for my bedroom. Found my colors & what I was looking for. Good price too. Also found something for someone else. My daughter & I have good luck at the brighton store.We didnt have any green tags soNothing was 50% off still we were satisfied. Prices are up from what they were the last two years.
Love the store but some of the stuff is overpriced, I can buy it new @ retail stores.The other reason Im giving this store a 3 ⭐ is because of a cashier named Rita who is an EXTREMELY RUDE & always has an attitude and lets you know shes not a nice person. Shes always grumpy!
This place has gotten very expensive, I hate the color sorting of clothes vs sorting by size. Lots I dont like.What I do like. Cds are a dollar and sometimes 10 cents. Various discounts on stickered items.Bargains can be found if you are not in a hurry.
Your pricing has gotten way out of control!!! I realize the army does a lot of good, have known that all my life, but with your helping some, you are also hurting others by such high prices...There needs to be a balance and compassion for ALL! It’s pretty sad when you go on “Senior” day to get 25% off and still can’t afford to buy many things! I feel you are loosing your way:(
The selection depends on the day, which is to be expected. I feel like their prices have gone up a LOT in the past few months, though. Little glass trinkets and cups that used to cost just a dollar or two are now marked from $4-$10. Seems greedy considering they get all their products for free.
People unloading donations have an attitude problem. Also they dont know how to properly unload. I had to watch the entire time to make sure my vehicle was not damaged
The rudest workers ever! Never dropped off clothes here before and wont be attempting again. What was less then a 5 min encounter with only rude sharp remarks, ended with me taking my single bag of clothes back from them to go find another place that might actually take them with a slight smile on their face or even a simple thanks, have a good one. If you dont like working there enough to be rude to everyone, maybe you should find a different place to help.
I was in the donation car line for an hour! Only 8 cars in line!!! I could see 4 workers and only 1 older man was unloading each car, taking one small item at a time out of each car. Seriously, rotate people and let the younger ones lift!! And, bring a cart closer to the car. I called the store to complain to the manager and she said they had way too many donations right now. If they dont want donations, dont take them, but dont leave cars lined up for an hour to donate!! There is no way to turn around or get out of line once you are lined up!!! I also agree with others who posted...items sold here are priced way too high, I think they mark up so whatever color is on sale each week is the true price. I have found a mismatched item or part of a set thats broken and they wont lower the price. Its all donated, sell it reasonably priced...not more than the dollar store! When I have time to drive, I go to the two salvation army stores on m-59, toward Waterford, those two stores have awesome employees and correctly priced merchandise!! This Brighton store needs some help, whether donating items or purchasing items we are helping less fortunate people out through the salvation army mission, wish the store employees made you feel that way...man didnt say hi, bye, thanks, nothing when I went through the car donation line.
The store is under renovation and it is amazingly different. Much more organization and a general cleaned up appearance. Cashiers were extremely friendly and helpful! Keep up the greatness of S.A. Wonderful place to thrift!!
Called the store to see if they were accepting clothing donations, answer was yes, from 10am to 2pm Tues - Sat. Loaded the car and drove over to the store to find a line of cars waiting to drop off donations; joined the line at 1:42pm. At 2pm a man came out from the back and told everyone that wasnt up to the building yet that the donations were closed and waved us, about 10 cars, away. Nobody had told me I had to be up to the building by 2pm or I wouldnt have waited in line for 20 minutes. I called the manager to complain and was told that was the way they do things. Completely unacceptable. I went over to the Kroger store and donated $5 to the man who had been standing out front with the kettle in the cold since 10am. He deserves my donations. The people at the Brighton store dont deserve my time or donations.
An overwhelming amount of clothing for unfair prices. I looked at several used, worn shirts priced at 14.99. If you are in need, this is probably not the place.
I felt extremely unsafe. Extremely. I felt like I wasn’t their customer either. I thought they cared about my health and well being as a customer. The two cashiers today didn’t even look at me when I told them I have bad asthma and notified them that someone had no mask. They said they can’t do anything... There are stores out there that are more customer friendly. Equal customer health and safety policy , which I am not receiving here at the Brighton Salvation Army. People don’t like to wear masks-I get it...I don’t like it either. Hard to breath. I wear it. It just disappoints me. I almost lashed out in anger when they let so many inside without a mask. They have a tiny note written in “marker” saying “masks are required” - yet they aren’t enforcing it, and cashiers won’t look at me in the eye to address my concern-who I am a customer in their store. I chose not to buy anything after seeing 5 total people walk around without a mask. This is within a half hour of me being there. What about the other hours they are open for business? Aren’t they looking to make money? Is there a customer first policy? I am a customer, too, I thought. I followed your rules for the mask requirements. Why am I the one being punished and ignored??? Don’t shop here if you want to be treated as an equal customer. If I lashed out I would’ve gotten in trouble or kicked out, but they let maskless idiots who care of only themselves defy the rules and considerations you put in place. You let them roam around free to do as they wish, when I obey your rules and am being ignored and treated less fairly. I wouldn’t buy again. I would buy again if they were to change this. I always speak up, because it’s a problem at so many Salvation Armys, whom are nonprofit. Don’t just change today, it has to be consistent. Or I am not shopping. I used to buy soooo much.
I do not have much experience with the store itself but the staff where you drop off donated items are very slow. Every time we go there to donate items it takes us over an hour to go through the line just to have them tell us different ridiculous rules about what they accept and what they don’t. They are making this process extremely inconvenient.
Great selections, friendly workers and they are always working never see any one lollygaggin when I visit here. Im here on a weekly basis. The only thing I suggest is have a few tissues with you in case you need to tinkle, theres been a shortage of it in the restrooms.
A female employee snatched 2 dressers out from me today.the price tickets were still on them and it didnt say SOLD anywhere..She walked up and said Oh these are sold.but they obviously werent. I shouldve caused a ruckus..i truly believe she wanted them and made sure she got them..very disappointed.
Shop her VERY often because it is the biggest one around for clothing. It gets super busy and I imagine it has to be an incredibly hard place to work most days. BUT there are always at least 2 (and tonight at 8:30pm there were 5) registers open and always at least 2 people running things from the dressing room back out to the floor. The dressing rooms have to be the biggest challenge and I wish people would just be decent and help out. Did no ones mother teach them to put clothing back on the hangers when you were done!?!? There was an employee there tonight named Tina who was not only keeping up with the steady pace of the dressing rooms but also making light welcoming conversation. Salvation Army is lucky to have her she was so pleasant at the end of what must have been a busy day (it was 1/2 off clothing when I was there). Already liked this store BUT employees like Tina (and the lady’s at checkout as well) I like it even more after today!!!
This Salvation Army was just okay. Wasnt the cleanest and kind of a bad oder. Overall they had some nice finds. Just wouldnt personally go back.
Super friendly staff and the store is always clean, however, the prices have been going up... A LOT.I get it, its for charity, but many thing are priced as though they are new. These items are given to them FREE. Simple things like VO5 shampoo.... at any other store its priced NEW .99 but at this store 1.99. Ive been shopping at this store for years, but not so much anymore because of the higher pricing. Walking thru the store you can hear many people complaining about the prices. Its almost like its under new management and its going to ruin this store for sure.Bring back fair prices and you will bring back more customers
Clothing prices are iso high, that it makes it difficult for people on a low income to shop at this store anymore. It used to be a very nice place to shop. 🥲
They are always really friendly and the items are always nicely displayed. Ive never seen the store a mess
Waiting in line to donate a couch, got here at 1:10 it’s 1:55 and still waiting with 10 cars in front of us! We can’t leave cuz we’re trapped in line! There is no reason for this, it’s a donation center with posted hours! if you don’t want donations and can’t keep up with them, then get out of the business! This stores prices are rather high and the majority of staff is rude! I will definitely continue to shop at Veterans of America and Milford and South Lyon Salvation Army stores!
Memorial day sale!! So very busy but checkout moved pretty good. Store is always clean. Employees are always nice
My wife and I have donated many car loads of things over the last couple years to the Brighton Salvation Army store. The receivers have been rude and picky almost every time. We took some things left over from a garage sale and attempted to donate them. The receivers refused our things telling us they had to many already and we dont sell this, etc. We were floored and left. Drove over to a different Salvation Army and they happily accepted our things. Made a complaint to the corporate office and they apologized for the Brighton location behavior. And were told to expect a call from the Brighton store manager with an apology. The call never came! Most of the Brighton staff are very rude and cold. And their prices are extremely high on a lot of things. Just beware for donating and shopping there.
A wonderful organization that has continually helped many people in the pass and hopefully well into the future. They have been around for along time and I have seen many good things done with the help of donations they recieve. I will Continue supporting them.
I have been going here weekly for years. I buy certain items to donate to charity. In the past few months, their prices have almost doubled. They have weekly specials. for certain colored tags; colors change every Monday. Good luck finding items with that color tag, even on Monday. I went today (Monday) a half hour after they opened. There were 2 (TWO) items with the sale color in the department in which I was shopping. When I complained to the worker in that area, she snottily said they were all bought already. Highly doubtful as the store was quite empty. The cashier, whom I spoke to also, who is familiar with me and my buying habits, just shrugged her shoulders as well, non interested. They used to be packed, so packed that people would be annoyed. No worries now... The store is now always noticably not as crowded, and many people have also made the comment how high their prices have become. It is showing in the amount of people who shop there now. I am disappointed in what they have become. Greedy and unappreciative of customers. The personnel have poor attitudes as well. Sad.
Good place to find unique pieces. At times I leave feeling like a got a steal at other times not so much. Good to know the $ is going to a good cause at the end of the day.
Two stars because I use to like donating and shopping here BUT DOLLAR STORE ITEMS BEING SOLD FOR 2$. AND THEY HAVE BEEN EXTREMELY RUDE. IM NOT THE ONLY ONE SAYING THIS EITHER.. Anyway she tried to take something from my hands pushing down frame and ripping plastic covered artwork that I was buying at the counter because I was moving it to the other side to make room for the next in line (with their hands/arms full). I guess they have no common courtesy for anyone! I ended up not even wanting it. Ive had enough rudeness and BS!!! I really wanted the item too.. Not about value or money! Its about the point of feeling good for donating and helping, buying things of intrest. but they took all that.. Greedy greedy selfish attitudes!! Prices are high, And I dont feel any good cause goodness there anymore.
Clean and well organized store with polite helpful staff.
The employee Belinda is incredibly rude and lazy. Perhaps she is tolerable in person, but she certainly should not be manning the phone lines with such a nasty attitude. Only moments before speaking with her I called the Walled Lake location and the sweet employee there was very professional, MORE than happy to help, and it took less than 30 seconds for her to find an answer to my inquiry. I would seriously consider having Belinda retrained by that woman.
First time I have been to salvation army since they started charging for bags. I was with my daughter and she said to me wow they are charging for bags now thats dumb. The cashier immediatly got an attitude and said well its for a good cause. I just spent $20 and my daughter spent $20, that goes to your good cause I shouldnt be charged for a bag, that said you have lost a customer, not because of the bag but from the attitude your cashier gave us. Last time I checked you dont give paying customers an attitude especially since by me shopping with you helps your good cause.
Usually good experiences here, for a thrift store it is kept pretty well organized. However be cautious buying furniture from here, after I paid, I was told they would have someone right up to help me carry the furniture out of the store. I waited close to what seemed like 25 minutes, before one of the guys running the register finally stepped off and was able to help.
Excellent outside staff on picking up items from trunk of car and bringing them inside of there building. I like the helpfulness and nice courtesy they all have!
5 for $5 Fridays & Saturdays are a SUPER great deal! The staff are friendly and willing to help if you need it. After going at different times, I know when to go for short or non-existent lines. If you arent willing to spend some time looking for the deals and sizes you need, then dont bother- leave it for me :) Thanks!
Absolutely agree with Jenny J. The prices here are extremely high as she stated in her review. This is free stuff being resold that should be benefiting the less fortunate. The fact that they wont haggle really irritates me too. Again this is free stuff given to them by our community. If your prices are too high and you wont haggle on your bloated prices whats the point...
Just beware of extremely high pricing. Occasionally I shop here (I like vintage Pyrex and glassware), but the pricing here is comparable to EBay or even higher and EBay pricing is marked up.They have items sold at Homegoods priced higher than retail. Just don’t assume the pricing g at this particular Salvation Army is the best deal. Clothing at this store is also high (unless marked down)-kid’s clothing is more affordable at Once Upon a Child (and more current) in many cases.
I always go into salvation army and have a great experience today I went in found what I needed and spent some extra time in there but I felt like there was constant arguing, or there was something going on just everybody felt like a grumpy spirit.Everything felt like it was very clean better than usual but the atmosphere thought it all different.
This Salvation Army store is just the nicest! Lots of merchandise and friendly staff! My daughter and I go once a week, and I find so many great things! My whole wardrobe comes from Sallys, as we call it! You will love this store!
This store is HUGE, they have a good selection but in my opinion their prices are too high, like higher than when I was in LA and Chicago
Wouldn’t be so bad, except for their homophobic tendencies with the entire company. If you look even slightly different don’t expect any sort of respect, and you can look forward to being spoken down to by the cashiers. My boyfriend was berated for buying from a clothing line that was “womanly” for a unisex sweater, after being extremely rude and dismissive the entire interaction. Also, not sure when they started charging for bags, because only a few months ago that wasn’t the case. It wouldn’t be a problem if they didn’t try to pawn them off as “reusable” when they’re the same plastic bags they’ve always used. If you work for a charitable company, maybe you should consider being a respectful and nice person. There are much better thrift shops that not only cheaper but far cleaner and more respectable. I won’t be back.
10 for $5 sale, I had 7 items and they wouldnt give me the sale price. The rude cashier wouldnt let me get out of line to grab 3 more items unless I waited in the ridiculous line again (which is always ridiculous, because they only keep 1 person on at all times). Long story short, my wife spends about $50/week at this store until now. We wont be back. Thanks for being a shining example of Christianity in the marketplace.
Incredibly high prices. This stuff is being given to them and they’re charging more than half of the original price when it was new.
I wanted a few items n stopped by hoping they might have something. I was pleasantly surprised by the great variety of items, lots of items on sale n excellent organization n condition.I found everything I was looking for n more. I recomend this store for unique items for a really good price. Have a fun day!
Was not very good. Certain parts of the store smelled, Halloween stuff was all in a pile and so so many clothes . Lines were long. Which I expect, but when someone goes to the front and is waited on first I take offense. The checker was checking the line but the lady put it over on her. My visit was not as pleasant as other times. Sorry.
Big selection but VERY OVERPRICED. Alot of the things I saw in there were being sold for maybe 3 or 4 dollars below retail prices and not even in great condition. They were selling a purse that was badly stained and smelled like mold for $19.99.They get everything for free there is no reason to have prices like that.They would make more money to go to a good cause if things were more reasonably priced bc they would sell more items and in return make more money and move more product.
One of the best out of a half a dozen Ive been to, especially in the last month or so. Staff is very attentive. Long lines are sometimes a problem, but Ive learned to expect them. Only shop there when I have extra time to browse, I mean what do you want for such a bargain!
Clean. Nice employees. No dressing rooms during COVID-19. Masks are required but do seem preferred by the majority in the store. All employees were wearing masks.
Huge store with tons of stuff to pick through.. But crowded and overpriced. And the drop off takes forever.
The staff accepting donations out back is absolutely and consistently miserable. I have never been to a donation center that is consistently filled with mean, miserable and just plain rude individuals. Its a complete disappointment that this is acceptable behavior by the management. This year, Ive probably dropped off 5 car loads of donations, each and every single time the same experience in the donation center. Super angry and mean staff that do not know what customer service is. I will be taking my donations elsewhere.
Retail prices. I can shop at kohls, item is new, same price and returnable if necessary. Store is dirty. My last time stopping here.
Prices are way too high but its for a good cause (prices should be lowered though)The workers seem pretty decent except for a couple who are extremely rude! Good luck with the lines, reminds me of Walmart. Hire help!!!!Love the deals though, all around good store
Overpriced compared to other resale shops.And it would be nice if they would finally open the dressing rooms.
Donation line is way to long, only short hours, I have gone on my lunch hour which is 30 mins lunch only, 4 times now and over 20 cars in line. Tues through sat 10am to 2pm? I have over 12 huge bags on my car waiting to be dropped off but cant spend 2 hours in line. Will try livonia drop off.
A good thrift store in general.Today I found three items I wanted to purchase which had no price tags. Tried to find someone to help me but didnt see a soul except for cashiers. Was in a hurry so didnt have time to wait around for a price check at the register.
Been to many Sallys . This one is friendly and helpful. Drawbacks r occasional parking issues and the prices r often to high for resale.
We love coming to this Salvation Army in Brighton. It is absolutely awesome, the staff are wonderful and we love love shopping for others and for ourselves. We are very grateful for you to be here for us, you’ve been just an amazing help for many.God bless you, thank you.
Prices were way too high! I dont know whats happened but this place has become too pricey for me!
Avoid at all cost to donate. Sitting an hour in a line that’s only cleared half the cars since I’ve gotten here. One old guy pulling one bag at a time. Very poorly run. I want to get out and help just to process donations.
I came in and found a nice pair of shorts and a skirt for my girlfriend. There is a lot of good stuff here! I will definitely come back because there is a huge selection for people of all ages.
Pretty good selection of items and decent prices. Friendly workers.
Worst place ever not even at fair prices and the way the management treats their employees is horrible, i have never work there and wish no one to and feel sorry for the people who do. your a manager of a thrift store stop acting as if you some how important and your selling diamonds. and for people who have to work for manager Ashley i wish you the best to find another job. people please if you want to really save money hen use the little extra gas find a salvation army down river where their prices are 3/4 cheaper than Brightons
Doing the most good.. More like doing the most grumping, grumbling, and griping! Or maybe doing the most damage! Today I tried to donate a perfect quality wood dining table with a working leaf section. I had the leaf for it and everything! They slammed it off my truck breaking one of the table legs and then told me they couldnt take it because a leg was broke. I had to load it back in while they adamantly refused to say it was them who broke it. I then talked to the next couple in the donation line behind me who said, We clearly heard and saw the leg break when it hit the ground! Too bad we dont have a dash camera! ... Looking back I definitely would have just put it by the road if I knew that was going to happen! A whole family could have used that table but now its scrap. I am 100% not going to donate anything worth over $1.00 to this salvation army ever again!
Lots of merchandise, kinda dark in there. Very busy but check out good. Furniture very used. Good buys, some not. Watch what you buy. Color coordinated not by size.
This is by far the best store around! I shop here at least once a week and always find a great deal. Love the staff!Also love the Christian music.
Shop on Fridays! The best deals! For instance, tonight yellow tag items were 75% off after 5 p.m. and clothing with yellow tags were 5 for $5 unless 75% off came out cheaper. They run sales constantly!
Wonderful place to shop. Precious sales people and clerks. Very helpful and kind. Thanks to all of them and I got such a deal on items I absolutely love.Thank you many times over.🐏
The last 2 times I was in this store the line was so long it snaked around towards the side. Those 2 times I walked out of the store without buying anything. Today I was there and I was 3rd in line . BUT, that still took 20 minutes to check out!!! Instead of writing this store off completely I decided to call ...I asked for a manager and was placed on hold .... never talked to one!!! So I tried!!!! Never again will I shop here
Went in for some work shirts. Nothing fancy, just a basic t-shirt or whatever. OMG!! $6.99 for the basic shirt cost. Blue jeans were $8-$12. The nick-nack stuff is super over priced! A basic stove top pot averages $9-$14. Really?? A throw blanket, whatever its called was $9.99! Sure there are some things that are around $3. Found a scratched up picture I thought would be cool for my kitchen. $7.99. The corners were badly scuffed with scratches on it. I cant believe the prices at this place. It used to be an o.k. priced place. But its all about the money, money, money now! Salvation army? More like Salvation Armani. I wont be going back any time soon!
Nicely organized and clean. Prices are o.k. compaired to some other Salvation Army stores Ive been too. Lines are usually short and its easy to check out.
So ridiculously over priced! I understand that Salvation Army helps a lot of people with the money they make at these stores BUT...its all donated. This store prices things way too high. They even sell donated, brand new, tag still on the item, items for more than the price on the tag! Shame!
I absolutely love this place! They are always friendly and helpful and their store is always so clean and organized! I have been coming here for years and I love it!
The prices are high compared to other towns and states, unreasonable for a lot of items... especially when Ive seen things priced high that are from the dollar store or that sell for a dollar at walmart.
Nice store, friendly employees, some things are a little over priced.
Salvation Army superstore. Like all salvation armys a lot of the stuff is probably just clutter for the average person but everyone will be able to find those few items they really like and leave with the satisfaction knowing you got a great deal. Friendly staff with different discounts every day.
Five stars only because Haley was a kind & helpful worker. If it werent for her Id give 1 star. There was a man at the drop off who was horribly rude. Belittled me when i asked the date when writting on the slip. Threw valuables that i was donating violently. Let this man go so he can do his community service elsewhere. Because that behavior is unacceptable.
Would rate zero if possible. WAY TO EXPENSIVE. Youre items are DONATED stop trying to charge more than retail stores. Its absolutely ridiculous. Spent a long time there when they do 5 for $5 tag deals. Guy up front said these tags have been tampered with. i have to re price. they more than triped the price of the original tag. oh..my.....god. Left everything up front and left. SCREW THAT. I dont want your smelly used clothing for $15.
Pretty okay prices. Certain things not priced well but once again it might be employees who priced them wrong from what material or whatever, still good prices on most. I come here for clothing and occasionally shoes. Nice place
Had a bunch of little things I was looking for special knives for a long time get a cheap microwave to make my plastic soft baits couple Christmas gifts and I was able to use my 35% frequent buyer coupon punch card great day
Nice, big thrift shop. As someone who shops at all the local thrifts, this one is definitely a bit higher in price. But they have a nice selection and its organized and clean. Worth going!
Love checking in here, but often find things priced incredibly high......like, I could get it brand new for thar the price! Not all Salvation Army stores price things so crazy! Its resale, not retail .
This is my first time trying to donate here and I have been in line for 57 minutes as of right now and there are still 4 cars in front of me... I had no idea this was such a lengthy process!! It’s 2:00 on a Monday 🤷♀️
Store was a little bit messy. Clothes had fallen off their hangers and just laying on floor. Only one cash register open, about 20 people lined up to checkout!
They wouldnt take a perfectly good donation. I loaded it in my truck drove all the way up there for them to tell me they cant take it. I thought Salvation Army took everything. Ill just use Purple Heart from now on
Drop off is easy. Hours are now 10-1:30 Tuesday thru Saturday. Get there as early or close to when it opens as you can as that is the shortest time youll wait.
Great prices; super values; absolutely everything for everyone. Best place for gelatin molds ever! Many new items too. Donation center in the rear.
Stopped here was told I could not shop there because I wasnt wearing a mask, first of all I dont believe anything the who says and my allergies are so bad breathing is a struggle, and I will be dammed if I amgoing to cover my face and make breathing even harder, I will never be back, give you one penny, donate anything
Rita was absolutely rude, and not so cheery for working at a religious business. So unsatisfactory
Donations are Tues-Sat from 10-5p
I suggest not coming on a Monday to donate goods as Mondays are always very busy. I think the prices are fair. After all it does go to a good cause.
Quite large compared to typical store and lots of merchandise available. Worth going out of the way to get to the store. Also many different discounts such as 25% off total sale for people 55+
They dont let you know when theyre closing then didnt let pay for the things I had Ill never go back there again.I was at the Cash register and she said come back the next day and get my stuff .I told her no I live out of town.I left my cart with the things I WAS GOING TO BUY AT THE CASHIER CHECK OUT.
Important info!!! They are only accepting donations from 10-12:30 Tuesday-Friday. I waited more than 40 minutes to drop off my donations.
This is a good place to shop. Staff is friendly. Store is always clean. I can always find something fun when I shop here.
Love the store, but they have a very unhappy drive through drop off guy, rude and nasty older gentleman. Dont know if I will drop off there again seems he is a detriment to their donations.
Absolutely NO books, CDs, or DVDs at all. Overpriced. There was a looong line when I walked in and one cashier that was playing on their phone instead of helping people. I left within 2 minutes.
Amazing deals! Got a well known ceramic tile from Detroit producer for only $0.99 valued at over $20 without a doubt.
Donation center needs more staff. Usually a vehicle line around the block. I know they are volunteers and they need more help.
I love going to the Salvation Army store. I buy most of my work clothes there. Always good prices as well. I buy a lot of nice things there.
Nice clean store. The people who work here are very kind, always willing to help.
I looked up and it said there hours were until 4:00 to drop things off. I got there at 2:30 after a hour drive and they said there hours are wrong on there site it’s until 2:00. I talked to a manager very Rude!
Prices are outrageous anymore. Used to be fun to find some good deals not anymore Salvation Army has become ridiculous on their pricing.
Donation crew is horrible. Ex-Convicts on work release. I WILL NOT BE DONATING ANY MORE. Hello Purple Heart.
Very long wait to make donations. Friendly donation staff.
They would not take a small non consul TV with a built in VHS player. Not happy - your lost sale.
This is one of the best salvation armies. Lots of great items. Well organized and clean. Its the best one Ive been to.
Thrift stores are always a good place to find a deal. This one is big and pretty organized. They have alot to choose from and the prices are reasonable. It was a little crowded and dirty when I visited.
I was Thrilled to find a down jacket for the winter. There is a Gorgeous bamboo chair I may have to come back for
Awesome thrift store. Great selection which rotates fairly regularly. Cheerful staff and good specials. Great place for clothes and sporting goods.
I like the store. Friendly, large, clean. I would like cheaper prices, but then who doesnt. The prices have increased over the years but there are plenty of discounts too. Shop with the discounts in mind.
Line was about 45 minutes, but people were nice and helpful. You have to ask for a receipt.
I was donating a bunch of stuff, I never realized how many people like me donate to the salvation army, I waited in line for 45 mins, just waiting to give them my stuff, they were awesome people, very friendly and appreciated everything.
Your donation people are literally moving at a snails pace and theres like 7 of them! Some of us need to get back to work!!!!!!!!!
Very good quality, good prices and a friendlyand helpful staff. There are theft stores closer to us but we still come here.
One of the best Salvation Army stores I have ever been too. If youre out doing thrift shopping, I highly recommend this place.
The drop off area has become so busy that it always has a line. Maybe something different needs to be done to avoid this. Store is decent.
We were charged twice for an item and didnt realize it until after we got home in FENTON the next day!. Policy is store credit,so we are punished for their mistake! Terrible policy!
The check out clerk was short tempered it seemed, but the store was very well stocked with nice clothing and household goods.
Great place, the only issue is the staff needs to check DVDs and Game cases to make sure people arent stealing on them.
15 minutes, 8 pairs of jeans, under 40 bucks.. HAPPY!
Friendly staff, great quality, good prices and hours and lots of cool stuff of all kinds and always find great stuff.
This is a large store and you could spend some time to go through everything. I find odd interesting things here all the time.
Nice place to find some treasures
Love going here cause its close to home, and also great store. Wish some of the prices were more reasonable.
Terribly unorganized, and Evelyn up at checkout was extremely rude. Not to mention the fact that I was told that if I wanted my stuff in a plastic grocery bag, it would be an additional charge....are you kidding me?!?!? Save yourself the frustration, and skip this place.
As far as Salvation Army stores go, this is the nicest one Ive seen. They organize clothes by color, rather than size, making it challenging at times.
I browse here frequently and often find items to purchase. I also like that the Salvation Army helps so many in the community!
Nice organized store always find something cool. Only downside is the tacky Christian rock music playing the same songs repeatedly.
Everything is well presented. If you think you can find it there, you probably will find it there. The Salvation Army is like a never ending garage sale (in the best possible way.)
Way Overpriced!! Employees are rude and the place is a mess I wont be going back anytime soon
Waited over an hour to drop off donation. One person unloading cars! Unbelievable, next time I’ll throw it out.
In my opinion ALL salvation army stores are priced. Many items I can purchase on Ebay cheaper, including shipping.
They do NOT accept donations on Mondays. Nothing about it is posted on their website. I am annoyed I wasted my time driving there
If you are dropping off donations, beware everyone else is too! There were approximately 40 cars in line. Ill come back.
Great place to shop. Always friendly & helpful + store is clean & well organized.
Prices were ridiculous!!! I wont be making the trip to Howell to shop at SA anymore...
Never know what treasure youll find here. Great, friendly staff. We dropped off donations and bought today also.
Some prices are too high but if you look you can find reasonable prices. Helps alot when you live on a fixed income. Very nice staff.
Unless you get discounts the pieces can be more expensive than department stores (KOHLS, MEIJER, Walmart). Why pay more for used items than for new items???
Went on Wednesday during senior day and the line wrapped around the store with only two cashiers even though there were like 4-6 registers.
For a Thrift Store - Not bad! You can find some great deals! Ive been to many other Thrift Stores and the prices are comparable.
Like all salvation armies, this one has lots of product. They have daily specials, so their items arent so expensive. You just have to pay attention.
Tgaley offer a wide variety of clothes. They do not have everything you would think. But tgey have a lot.
Normally this place always has at least one hidden treasure buried, do a bit of digging through the crap and make out like a bandit. Got a suit jacket and pants combo for 6.99. how do you compete with that!
I love this place! They always have beautiful luxurious things and great deals.
Folks it is ia thrift or charity store , if you want a Macys or Tiffany experience go there...if you want to support the good work they do shop here.
Best thrift in Brighton. Kind people, great prices. Furniture, art, clothing ~ please support!
They had just want I want wanted. Friendly staff. They are following COVID protocols.
The best store ever!! There is always nice things! I love it there!
Nice clean place pleasant cashier very good experience will be back
Every thing was way overpriced. There were a ton of shirts and sweaters that were priced for a higher price than they would have been brand new in the store
Great place to shop
Great prices and 25% off senior citizen on Wednesday. OH YEAH! All in the while blessing Gods work.
The staff is all so friendly and helpful. Enjoyed the experience shopping here
They have alot of nice stuff at decent prices and it is sorted pretty good too.
Love coming here always find some treasure while looking around.
They have raised their prices far too high for selling donated items/clothing etc. This is a second had store that sells to the needy. Way over priced!!
Great place! Tons of stuff to look at, decent prices, and a great staff!
I enjoy salvation army. I love the good that is done through this ministry. I do think, it could be a bit cleaner. Especially the bathroom. Just, ewwwweww.
Check out was quick and easy! Nice selection of clothes in the women’s and men’s sections.
At the Brighton store they are law a us great very polite and always helpfully. The store is always clean and well stocked
Clean and well organized. Staff was so friendly and helpful. Especially my cashier Stacey. :)
My favorite store ever! Always have great deals and great finds!
While its not as large as the Highland Salvation Army, Ive found some great jeans at this location.
Nice place but some of prices were high
Well organized hugh store. One of our favorite Salvation Armys. A must visit!
Stuff I can use and they sell the stuff I leave. SA is a great outfit Ive seen them in action.
Dropping off items the gentleman removing from the vehicles was very nice and efficient
I think they charge too much for some of their items I mean the store is for ppl that cant afford new items and they wanna charge u like the used stuff is new!!
Very large selection of adult clothing . Well organized and clean environment . Helpful and friendly staff .
Tons of great stuff, staff is friendly and helpful and there are isles and isles of fun home decor and housewares.
Hit or miss but always a good store to look in
Always a fun place to Shop the selection of goods is always changing The staff is always fun to be around and very helpful
There were a lot of discounts this day. I went on Friday and I found it difficult to find the discount color. I recomend going earlier in the week.
One of the best Salv. Army’s in the area. Always packed. Great staff. Very helpful.
Its pretty good. Shelves are a bit disorganized sometimes and items are occasionally overpriced.
I loved the shopping experience, everything was decent and in order and a clean fresh smell
Awesome thrft store. Friendly staff. Always finding something good here.
Cheap furniture. Good for incoming college students. Theyll take all your old stuff off your hands and out it to good use
Long lines; some of the prices are a bit high but all in all a good shopping experience with friendly staff
One of the best ones I have been to. Lots of space and the workers seem to have good discretion on what to sell.
Friendly and helpful staff. Affordable prices for good items.
Easy and cheap stuff to find, unfortunately they won’t help load large items anymore though. :/
Worst place ever rude workers would tell the managed if she wasnt always taking a smoke break instead of doing well pretty much anything
Great store and staff! Always clean and organized.
Total reviews rating 4
199 Reviews for The Salvation Army Family Store & Donation Center 2023:
Review №1
2022-01-14I don’t know who is pricing clothing and furniture, But they aren’t thinking clearly. These prices compare to resale/consignment shops, which shouldn’t be the case considering their pieces are in much better shape (see pictures below for reference… it was around $145. What?) What happened to helping out the community in need for a reasonable price, especially when you have items donated for free? I understand you need to pay employees a decent wage, but when almost everything is donation based, what is your justification for the price gauging? Just because Brighton is a higher income area does not mean that many people still rely on SA for deals. Jacking up prices does not help and your customers are noticing. “Doing the most good”… I think you need to revisit your company slogan and come back down to reality.
Review №2
2022-03-02I recently went here on 2/28 to use up a store credit before it expired. The cashier LAURA, was the most unpleasant person ever and I left this store shaking from the lack of respect and empathy in the customer service. I went up to the cash wrap and said hi (she didn’t say it back) started taking my items off of the hanger for her and nicely putting the hangers on the counter. LAURA, the cashier, first off huffed and puffed when she looked at the jewelry I got from the counter saying “she didn’t tell you prices on these!?” (The counter says all unmarked items are 4 dollars, which I pointed to and questionably said out loud.) This woman, LAURA, had the worst attitude before I even got to her. This beginning interaction immediately made me feel uncomfortable, but it just got worse. At the end of the transaction, after she aggressively threw my stuff into a bag, she tells me the total and I tell her about the store credit coupon I have. She then huffs and puffs AGAIN saying “I needed this at the beginning of the transaction” (like I’m supposed to know?!? It’s not posted anywhere and obviously I don’t work there to know this.) I told her I didn’t know that and that I don’t have a Salvation Army near me (I drive out to visit from the lakeshore!) she shouldn’t have made me feel like bad about using my store credit. I don’t even trust that she gave me the correct amount off my order but who cares now! I left the store shaking in rage because of how poorly I was treated… and I work in retail customer service, I know what good service is. So GOD FORBID ANYONE HAS TO INTERACT WITH LAURA. She should retire already if she’s so miserable at her job. And to management: Teach your employees to treat people with respect, especially since you work for a non-profit organization. I feel robbed from spending my hard earned money there because of how I was treated. It’s just wrong. Treat people with dignity.
Review №3
2022-05-22Horrible! Store manager is unappreciative for the lack of better words. Pulled in to the donation drive at 5:02 pm to find her standing in the parking lot fraternizing with a comrade through a car window. Door open, not a single car behind me, with 2 bags for donations. Told, sorry come back, or donate to the Human Society Bin across the street. Seriously? The time it took to say NO, the bags could have been inside. With Gas prices being 5.00 a gallon and 20 miles one way to be turned away with free items, the community is better served putting their donations in a garbage receptacle than to donate to a community center that sees two minutes as an inconvenience. Utterly, no appreciation for those that drive their revenue, pay their pay checks and keep operations going. Word to the wise, find another center that cares more about those that serve over self interests to chat w a friend with an open door!!
Review №4
2022-05-03Ridiculous, it was pouring rain and there was four car in line the poor people outside were getting soaked so I decided to go ahead and go past the line to donate so the men would not have to get wet and walk the items and myself they refuse to take my items and told me to get back in line. Needless to say they did not get my donation and took it to my local church where they gladly except it. There’s a church in Brighton Church of Christ off of Rickett Road they will gladly take your items and give them to the community rather than selling for a profit. I would encourage anyone in Livingston County today items of use tothat location
Review №5
2022-07-06Got a good variety of antique stuff affordable great customer service great price on books always having sales on things overall great place too shop on a budget
Review №6
2022-02-12I just went to the salvation army in Brighton to look for jeans. All the dressing rooms are once again closed. The reason behind this is that they dont have enough staff to keep up with them. Which I can understand. And apparently they are extending their return policy from 24 hours to 3 days. Which is still excessively restrictive, but I can accept that. So if you purchase clothing and it doesnt fit, you can still return it. What I cant get on board with, is them not allowing you to try on clothing and then keeping your money when you do return it by only giving you store credit! If I wanted to make simply make a donation, I would!
Review №7
2022-07-07This is a amazing store with amazing prices!!! I made a whole cosplay that I sold for 350$$ and only spent around 100 and everything was bought at this store!!!
Review №8
2022-01-26Usually can always find something you can use. Good reasonable prices, nice helpful people. Bought a lot of stuff from there over the years. Sometimes my dad and I just like to go in and look around just for fun.
Review №9
2021-11-01I’m here this morning the door says open at 9 am but online it says 10 amCompletely understandable of understaffedlove this store and very kind peopleBetter way to put thisThe customers are the nasty ones to these peopleThank your cashiers and the people tryingStop being a tool!
Review №10
2022-03-17Came by to donate. The old guys working in the back TORE OPEN on the SIDES of half of my bags and told me nah can’t take ‘em ! Rude! Now I have to re bag them all to get them out of my car!! 😡😡😡😡 So apparently they don’t accept kids clothing and school supplies or house hold supplies. 👎🏻