The UPS Store in Dearborn
Categories
Location on the map
Dearborn, Wayne County, Michigan, US
Site: https://locations.theupsstore.co...
- Monday:Closed
- Tuesday:8AM–7PM
- Wednesday:8AM–7PM
- Thursday:8AM–7PM
- Friday:8AM–7PM
- Saturday:10AM–2PM
- Sunday:10AM–3PM
The UPS Store in other cities:
I Have my own company I drop tons of pre paid packages off to ups, fedex and usps daily. I entered the store and ask the male associate a simple question where can I sit prepaid packages that I don’t need a receipt for. He stated that’s what all these people are waiting for (which I’m pretty sure they were not, they were waiting to ship packages) I simply just wanted to drop my boxes end leave. When I repeated myself he says just sit them over there on the floor rudely. To make a long story short staff is rude and I don’t appreciate being talked to rudely. I will be calling corporate.Due to me not being able to reply to your comment I will just respond here. Once again I DIDNT NEED ANY ASSISTANCE NOR DID I NEED TO WAIT IN LINE TO MAIL A PACKAGE. THAT IS THE PURPOSE OF ME PRE PAYING FOR IT ONLINE BEING THAT I AM A UPS BUSINESS CUSTOMER. I SIMPLY ASKED A QUESTION WHERE IS THE PRE PAID PACKAGE DROP.... YOU ALL HAVE ONE IN THE MIDDLE OF THE STORE HOWEVER IT SEEMS JUST TO BE FOR ENVELOPES. SORRY IF YOUR EMPLOYEES CANT MULTITASK. AS I STATED BEFORE THE EMPLOYEES AT THIS LOCATION IS RUDE AND IT HASNT BEEN THE FIRST TIME YALL HAVE BEEN RUDE. Most locations have a spot designated for pre paid drop for times when they are busy or people just need to simple drop packages. I went to the Michigan Ave location ask the same question and they simple pointed to wear to drop them.I understand you have your employees back and thanks for taking the time out to responding me just wish more of that time was put into your customer service training.I hope you all have a great day.
Was there on 3/31/21. Was greeted by a friendly and courteous employee, Aaron. He was professional and very helpful with my shipping needs. We discussed a future design & printing project. I drive out of the way to use this store.
Have no idea why there is so many one star reviews...unless its related to Covid. Ive been using this store literally for decades, and the service has always been excellent. Packages have always been handled and sent properly, never had to wait in line very long (during the rare times there was a line at all).
Was very helpful with info on packing, Shipped my box with ease and flew back home! Awesome Expierence! Great Friendly Staff! Would Highly Recommend! She even pronounced my name correctly! 10 Stars lol ✨✨✨✨✨✨✨✨✨✨❤️❤️🥳Ty-Samia😂
Teach and her crew are excellent. They are very professional yet treat you like a friend. I highly recommend them.
Great & Super Fast Service! The store manager Chris was trying to take care of many customers all by himself with very professional manner. There were many people in the line, I thought I was going to stay there for a long time but I didnt. It was great experience. thanks.
The new girl is rude and makes mistakes. I walked in and was the only customer in the store. She wasnt doing anything but ignored me finally Chris had to help me and after she saw that he was helping me she looked at me and said Im sorry have you been helped in a condesending manner. Rude behavior does not go well for business. She wouldnt be hirable anywhere else.
Im giving it a 3 star cuz i havent been their that much so i dint fully know how things are. But based on my first experience which was yesterday, i went and my returned item was successfully sent. The guy didnt even ask for much other then the bar code. And i was glad to have my item returned cuz the ups store near my house was very rude and unhelpful.
As a business owner, I will no longer ship from this UPS location. Staff member Chris discriminates against minorities. Seeing Chris treat someone in this way, definitely tells you something about this store. I will no longer ship my packages through this store and I will spread the word.
The customer service here is amazing Carson was very courteous and polite. One of the best run UPS stores out
I have visited this store many times and found them to be very helpful and patient. They keep their customers safe and still get the job done quickly. Thank you Teace (the owner) for staying open - I am really glad to have a UPS store in my neighborhood!
Today I went to UPS to return amazon items. They provided Excellent service greater than my expectation. So much faster service. People are coming and attended by the stuffs with a smiling faces. Return quickly with happy mind.
I just wanted to say I love the service there. Brandy was the one who helped me she even taped the box and was very nice. Thank you brandy
Gets the job done, No issuesI have come here to drop off packages and make copies.they do have lockers and shipping supplies.
Chris was fast and gave me all the information I needed and explained insurance for items. Also he is very fast. A great asset to have!
I had a Great experience and great service at this location. It is a convenient and neat store. Quick service! Friendly and helpful staff. The UPS store offers a wide range of printing, copying services as well as Shipping and packaging. Also shredding services, passport photos, office supplies and other additional services are available at this location.
I like this place! The workers have personality and are just trying to have fun and do their job. Staff more than helps if you need it on the printer and they are not busy with a line. Nice big parking lot by a 7 eleven to pick you up a Surpee too!
Worst UPS store ever. Chris is a nightmare. Seems like for years they don’t want to change the way they treat their customers. Chris is extremely prejudice and hostile. He belongs in WWF case not in a UPS store. I guess they are well established for 20 years and don’t care about minorities business.
I was just at the store this morning. It was my first time being there and my very first time returning something from Amazon. I had no idea what to do and Im not very good with a computer.TEACE, the owner, walked me through everything and was extremely helpful. Very patient . She seemed like a very nice person. Thank you for the FANTASTIC service and your help!
Been going here for years, always great customer service. Courtney was so helpful to me as I misunderstood the way in which to return my Amazon.. This young lady took the time to write downthe procedure , step by step. I appreciate this store because the employees are kind, helpful and efficient .
The owner was professional with me and answered all my questions. I had a sensitive business computer tower i had to ship back to the manufacturer for service and was concerned that it wasnt going to be properly padded for protection. She assured me that it will be...and it was. I asked the receiving dept of the manufacturer about the condition of the tower when it arrived they said, perfect and they also mentioned how protected it was. The manufacturer shipped back the tower with the same shipping box and padding safe and sound with what i thought was enough padding above and beyond i was expecting. Thanks so much for your help. I will definitely be back. Note to the manager/owner: sorry it took a few months for me write this, but i did tell you that if all went well i was going to let everyone know of my experience. Excellent job.Sam
The lady who was helping us was super rude. I was there to drop off couple of packages for Amazon. I have dropped off Amazon packages at different ups ups stores. And each ups store has its own rules about who should pack/tape package. This lady who was helping us was super rude about it. When I apologized that it was different for the last ups store I went she gave a rude response.
Big guy is always having a bad day. Don’t gotta be rude to everyone who walks in.
JUST LIKE REVIEWS FOR THE PAST MONTHS CONSISTENTLY STATE, CHRIS IS A RUDE AND PREJUDICE INDIVIDUAL.Doing online business I’ve spent plenty of time there and see how he deals with white customers vs. Arab and blacksSpare yourself his nasty looks, vulgar and rude attitude and go down the street to the on Michigan ave. Very nice customer service there.I have no idea how he still works there or how they still run that operation with him being there.He must be so miserable with his weight and personal life and he needs to take it out on others.
They get the job done obviously but definitely need lessons in public dealing. Especially the male worker that works here is rude. First time I went there he was weirdly condescending towards us, I didnt say anything, as in maybe he was having a tough busy day. Recently it was more of the same if not worse. Franchise owner needs to get him some public dealing classes or something.
FRAUDULENT- rude workers just like the woman claiming to be an owner.Avoid this UPS store at all costs. They took money under false pretenses from my little brother without warning him AT ALL that the package might not be delivered. AVOID THESE SCAM ARTISTS AT ALL COSTS. All they know how to say is NO REFUNDS. youve been warned.
Very good and fast Service. On site computer for printing. Recommended. Good Location. Easy access. Manager is correct, dis-satisfied customers tend to leave reviews. But my initial review was 5 star then went there and the guy questioned the number of papers I printed! So dropped to three star.
Rude staff, specifically the female manager and a younger male employee. The only person without a bad attitude there is Aaron - who is pleasant and friendly. The other two dont belong in any customer service jobs. I got a mailbox here and unfortunately pre paid for 3 months, big mistake. These people are disrespectful not only to the one off customers who are in to mail a package but also to their mailbox holders. A complete embarrassment to UPS.
I had UPS redirect a package to this location because I knew I wouldnt be home on the scheduled delivery date - the package arrived a day early, I was notified immediately and the staff was very organized and professional. The store was clean and the process was SIMPLE to say the least. Thanks guys.
Great Experience, Have been there many times, and use them often. They do many things in store, and always try to find the best option and price for shipping, and packaging. They have saved me money multiple times with their recommendations. It is a family owned shop, and from my experience they try to make every customer as happy as possible, even the hard to deal with customers (I have seen them deal with quite a few), and even do a great job trying to accomadate the non-english speaking customers which they seem to get very often. They are my place to go when I need something done. They always steer me in the right direction.
Be ready for rude, racist behaviour if you want to be there. Think more than twice before going here that the other stores in the vicinity. Unhelpful, do not know what its means by customer service. Remember you are not running a charity, minting money all America. God save America. Always a USPS lover- great service - not even a mile away.
Used my lunch time to go to this particular UPS store in order to ship a trigger assembly for a rifle that I had to return to the manufacturer. Despite UPS policy that firearm parts can be shipped, this location refused to, coming up with the excuse that, they had just received special training on the matter, 3 days prior and gun parts cant be shipped and that they are potentially hazardous. Waste of my time. The U.S. Post Office about a block away on Greenfield, shipped the trigger assembly with no problems.
I love this UPS site~~~so helpful, friendly, and efficient! Im there often sending much to my family in Texas so I know of what I speak!
The experience here was AWFUL! I was returning a package to comcast and the Agent refused to listen to the information Comcast had provided to me for the return of my package. The agent scoffed multiple times as I was speaking to comcast customer service. I video recorded the return, not the agent, and again comments and sounds were made. Yet I was only trying to protect my interests in the return of a product. As the agent finished re-packaging the equiptment, I attempted to express that I had issues with comcast previously and I wanted to be sure all matter were handled, they proceeded to speak over me. Again, not listen to the customer and continuing to state things I already had documentation for.I would rather go to downtown Detroit for package shipping. I can count on them being professional and curtious to all of their clients!
This Chris is rude,mean and not polite ,they should coach him how to deal with people.I dont know how they hire such an unprofessional employee like him.I was at the line and saw how he deal with customers.Recommended to fire him reallu
I went there today to return 16 items to Amazon and the staff was really friendly although it was a lot to process they still handled it professionally.
Chris and Teace are super helpful.Thanks for all the hard work.
Absolutely wonderful!They open late, and their last pickup is the latest in the area.The team members are exceptionally friendly.also, my packages are always on time!
BEWARE if you are sending a pkg ensure theres a tracking #, have a mailbox, or else theyll return it to the sender without notice . No one at UPS informed me of this policy despite a lengthy call to the store to get information about accepting pkgs prior to sending the pkg.UPS person who had the pleasure to deliver the disappointing news was kind though.First time and last time at DEARBORN UPS - WASTE OF TIME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Back to good reliable ROYAL OAK UPS where I never had any issues.
The mist disgusting customer service ever the guy with the red face is theee rudest person i have ever encountered he talked to me as if i was a child and incompetent then would not help me with my send off of products VERY DISAPPOINTED IN THIS STORE IM DEFINITELY CALLING COORPORATE
They are suppose to close at 2 pm on saturdays when you check their website, but when I got there with a few other people at 12:40 they were closed! Wasted my time and a few other customers time. Please update your time when you are open and closed it would save people wasted time.
I always have a great experience at this location. Teace was there to help me with a shipment. She spent half an hour helping me out. She was very friendly and knowledgeable.
I stopped in this after at about 05:00 PM and spoke with Chris he was behind the service counter and inquired about opening a new mail box for my personal use and he requested two forms of Ids which I had my driver licenses and went to the car to get my passport, when returning I asked him if the box will have a street address on it, he replied if you want a P.O.Box go to the post office!! I didnt say anything but found his tone to be offense, but when I handed him my driver license he looked at it and throw it on the counter when I confronted him he denied it, I dont know if thats acceptable behavior under the UPS store management but I find it very offensive and I rather take my business else where, where a customer is treated with respect.
Way too expensive for basic services; see library, FedEx office, ect. As far as notary $10 bucks per signature is most Ive paid and $2 or more per page to fax made me laugh but is sad for those in need! Thanks for responding
Very over priced store!!!!!!!! $2.41 FOR A PRINT AND ITS A UPS LABEL????? You all are past getting over on people. This is Robbery. FEDEX WOULD NEVER 👎🏽
Very bad customer service, the two guys that work there need to be fired ASAP! It’s either they say something rude or roll their eyes. VERY UNPROFESSIONAL.
Went there today to buy a box, younger gentleman was very helpful, I asked another employee(older) woman if she can tape my box, but I did say I’m shipping at usps because it’s paid postage she kept talking about how I just want to use there tape but usps can use there tape.... rude unprofessional... like hello lady I just bought a box if you don’t want to tape it just say sorry I can’t tape it but usps should be able to since you’re shipping with them... who ever owns this location really needs to address manortism to this certain employee
As usual and as some stated ,the big fat guy with the red face is very rude person,i was carrying two light boxes which i had to lay down on the scale,instead of asking me politely to remove one of them,he threw the box on my hand while i was trying to find the code from amazon for him to scan,i guess i have to send my husband next time to deal with him.
Very slow only 1 employee. The bald guy gave me attitude cause he couldnt listen. Then I never saw him put the label on the package, he just set my box off to the side with no label.
They get things done in a good amount of time.
Very dis-courteous. Even rude. Not informative. Felt like I was an inconvenience sending back a Prime order. Ill never use them again.
Shipped from here Xle times, very busy place due to location - tells you how popular they are. staff is efficient and quick., easy in and out from this strip mall
10/12/2021 this review was more about the rude behavior of an employee against a consumer.
Always great service. Very patient employees. Only drawback is sometimes their equipment breaks down.
Great service! Best customer service Ive had from any UPS Store.
I have always used this store and never had issues with customer service, no matter how busy they get
The store attends to my needs quickly and efficiently. If you have a shipping label already on the package, it takes literally seconds for them to process it.
There’s a rude lady that works in the front, messed up all my copies and then blames it on the “language barrier” like sis I was talking in fluent English.
Went there to ship a package at about 11:10 am and the service area was closed eventhough the website states it should be open till 2pm.
The employee were very patient and the line went quick!
Unlike fedex they charge you if you email them a paper to print. They could work more on less aggressive customer service
Great service and amazing staff....the owner helped me and Chris very helpful....thank ypu
Somebody must’ve woke up on the wrong side of the bed because the attitude is quite ridiculous for someone asking simple questions.
Last week I went there to print a shipping label the lady said 11 cents... today another young woman said it’s 2.70$ to print a paper!! That’s too much!
Very nice please the staff very helpful knowledgeable and polite specially tyhe female managers very polite... I will be using them from now on thank you for the 5 star service....
This store is the absolute best for service when I need something shipped fast or last minute
Awesome customer service. Chris and Courtney are patient and helpful to everyone who walked in!!
A little rude and don’t explain stuff well first time returning something
The man over there his name is Chris He had a very bad Attitude
Worst customer service ever somebody tell these guys there are other stores u can go to
Fantastic customer service and knowledgeable staff.
Very bad customer service! Workers at this ups are rude and unhelpful.
I always get excellent service from this store. Trace is fanominal.
Great service. Fast, helpful, and experienced employees. Thank you,
Staff is amazing and professional!
The best! Super friendly fast service!
My amazon packages never returned back.
Always have what I need. A little busy at times.
Lady helped me with getting something notarized there. Really kind
They say the delivered my package and I have nothing
Rude. Just go to the one in dearborn hts
Staff is always friendly, courteous, and knowledgeable.
Very rude and unprofessional treatment and carelessness
Closed 1 hour early ! Drove here for nothing
Everyone is really nice and helpful here
3319 Greenfield RdDearborn, MI 48120
Greatest customer services
Excellent.
Good service
Good service and very fast
Total reviews rating 3.4
100 Reviews for The UPS Store 2023:
Review №1
2022-01-07I love this UPS store.I realize that its been closing at 4p because of the lack of evening help. However the man and woman who are there are exceptional! They are pleasant, considerate, helpful, expedient and efficient. They make the UPS store such a hassle free experience. I appreciate them. They deserve this very heartfelt thank you! I was last there on January 6, 2022. Thank you so much!
Review №2
2022-05-12THE BEST UPS STORE in Michigan! I had so much returns and was worried i was going to get bad customer service because of it but they were so awesome and helpful and FAST! I will come from garden city for their amazing service every time!
Review №3
2022-04-06If you have enough time to tell me how you are short staffed you are and have been with a 2 person staff that should be four people, you have enough time to facilitate my small ask/request over the phone. literally wouldve taken all of 30 seconds. Also, if you answer the phone and someone walks in afterwards either politely ask me to hold OR I should take precedence as I was 1st in line. We get times are a bit different but that doesnt mean service should fall by the wayside as well.
Review №4
2021-11-03Good service. Fast help. Printed labels for Amazon returns. Exactly what I needed. Small shop. Easy to walk in and out.
Review №5
2022-01-16This is usually my go to UPS store however every time I go the guy that works is insanely rude to the customers. I believe his name is Chris. Super rude employee and I usually just let it go because we all have bad days but this keeps happening. I ready many reviews about him specifically and nothing seems to be changing.
Review №6
2022-03-21Best best customer service. Fast and caring. Chris is such an awesome representation of the store. Very kind, helpful and more!
Review №7
2022-03-31Chris was super helpful with my large boxes and returns. Great store and great service
Review №8
2021-12-21Crystal was WONDERFUL!!!!! All the staff was incredibly kind I have never been in and out of a UPS store in ally life!!! Thanks guys!!! Safe holidays! Xo
Review №9
2021-01-12The staff does a good job when you obtain their service, however they are definitely difficult to deal with. As a business customer, I have decided to no longer use that location because I have enough challenges in my day already, and quite honestly, standing waiting in line outside in the cold, and then being chased in and out if the postal carrier walks in is unprofessional. And I disagree with some posters who assert the staff is discriminating based on race or other criteria.
Review №10
2021-01-16Great store Ive been using them for years the staff is very attentive to my shipping needs. Plus I love the fact that the information of who I constantly send packages to is stored in their system. And even during the Covid-19 delivery was accurate. I would definitely give them more stars.