Delivery
Yes
The UPS Store in Dearborn
Categories
Location on the map
Dearborn, Wayne County, Michigan, US
Service options
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 313-633-9564
Site: https://locations.theupsstore.co...
Site: https://locations.theupsstore.co...
Opening hours
- Monday:7:30AM–6:30PM
- Tuesday:7:30AM–6:30PM
- Wednesday:7:30AM–6:30PM
- Thursday:7:30AM–6:30PM
- Friday:7:30AM–6:30PM
- Saturday:9:30AM–2PM
- Sunday:Closed
The UPS Store in other cities:
Comments (72)
My package was dropped at this store, I went to pick it up but they claimed it was picked up under my name. I asked to show a proof, but refused to provide any evidence and gave me 800 number. I asked for camera images to see who is using my name and ID but store manager refused and called cops. Package worth $1200.I will follow with cooperate office.
I was just in shipping some really important and expensive camera equipment and was nervous about the packing and handling of the gear. John, Andy, and the entire team were fast, straight forward on pricing, and handled all my equipment with care. Stuff arrived safely today and I couldnt be happier with the service and the price I received. Highly recommend this UPS Store!
I have been customer for years. I dropped a package recently that no one can track as ‘whoever’ did not scan it and do their job. Staff members ensures me that the package left the store, but they have so many drivers they can’t ‘control’ them as I was told...Ok it will not break my bank, but not ever again dropping a package without a receipt. Come on people. This is not how you handle your customers. Their response ‘I can ensure you that the package left the store (as stuff member remembers me dropping off the package), but we can’t do much about it. We have so many drivers...’ they did not give me any paperwork or ask for information to maybe look into it and let me know...According to an employee there ‘There is no misplaced packages procedure in place’ unbelievable for UPS. This would be a serious audit issue. If the package somehow in its magical way gets to its destination I will update my post’ until then I am advising everyone not to trust them and always take your receipt when dropping off your package...Response to below...you are in business of accepting packages for UPS, so you should be liable for it as well. Thanks!
This is my go - to UPS Store. The owners are amazing. They give personal , professional service. I want to thank them for helping me make sure my niece who is out state gets her present by Christmas. Support your privately owned local businesses! Make this you go-to store also for all you personal and professional shipping needs!
Worse customer service in history, I shipped my package on Monday from Amazon.com and it still tells me please print the label and send your package. Same problem before 3 months later and it says please print label (different order)
Drove a few cities over to drop off pre-labeled package. Site said they close at 2 p.m. on Saturday (day before Easter.) Door was locked and shut at 1:40 p.m. with about 8 customers pulling up/leaving/standing outside waiting. Dont come here if youre within half hour of posted closing time.
Poor customer service. I came in with a few packages set for return to Amazon via UPS Store drop off (the store scans the return code and a shipping label is printed). One of my returns was for 5 items on one return code/label. Once they saw the size of the items together, they proceeded to grab a box from their inventory, tape it up and put my items in it. After scanning everything and placing it in their box, they asked for me to pay for the box. I explained that other UPS Stores Ive gone to in the past havent asked me to pay for a shipping box. Their response: Well, we can take it out and you can take it there.I understand these stores are not official UPS locations and are independently owned and operated, but this is a bad reflection on UPS.I decided to do as the gentleman suggested, and will take my business elsewhere. And if the other store wants to charge me to box up the items, thats fine as long as they are up front about it and professional.
TRY A DIFFERENT LOCATION THAN THIS ONE!Horrible UPS franchise!!!The worst service I have every experienced at a UPS Store!I Purchased a Mail box and the owners was trying to tell me when to come in to get my mail. and that I couldnt use this address as a mailing Business Address. They were also asking what type of Business I had . By the Way This is a husband Wife duo for Owners The Husband was nice the wife was hilarious with all these rules as I spent my $$$ there. I immediately close out my Box pretty much got ran away from her Over so called customer service!!! A huge inconvenience and waste of time to go here i TOTALLY AVOID this place its one right down the street on Greenfield way Better anyways.
New management is so much better. I loved the new owner Andy he was so friendly. The new manager Loren helped me get my shipment ready because Ive never shipped a large package. She was so helpful! I referred all my friends and family to come to this location!
Quality service with a personal touch. I appeared early on a Monday morning without notice. My car was stuffed to the roof with strangely packed 16 shipping boxes, a sheaf of random posters, and various other artifacts from my daughters apartment in Canada. When I eventually presented a surreal-looking hybrid fantasy weapon consisting of a 32 slashing blade mounted on a Western-style gun stock, the UPS Lady (Kelly) said, unfazed, We have a box for that. By the time I left, we had shared many personal details about ourselves and our loved ones and had developed a solid personal relationship. This kind of personal service is all too rare these days, and I could tell from her interactions with other customers that every one of them is treated as a unique individual with a rare and special quality of attention. Excellent overall experience.
Had an all-in-one computer to ship. Called and spoke with a courteous, knowledgeable person on the phone. Took the computer and a couple of wireless accessories in to this store. So good to receive just what I had hoped for in customer service. Will use this store again for future shipping needs. Thanks guys!
The employees & owner of this UPS location are always very pleasant, professional & helpful! We wouldnt dream of going any place else & highly recommend them!
Wonderful service....very polite and efficient, also very helpful in sending an different shaped item that didnt need a box, just a mailer. Will definitely be back to this store when I need to send any packages.
John, Loren, Jen and Andrew always have a smile on their faces and always great you by first name. Always a great experience in visiting their UPS store. Highly recommended!!
The Owner of this store Kelly is on all levels rude and unprofessional, doing business AT THIS PARTICULAR location has been the worst business experience ever. She is rude, unprofessional, confrontational and from her attitude she could care less about providing great service. To be the owner acts as though she does not want to help or answer your questions when you are spending your money. I Had several packages delivered only for them to lose them. When I was able to provide a proof of signature that she signed for them she acted as though I was in the wrong for questioning the status of my shipment. Kelly told me to place a claim but weeks later the package was discovered and I never received a call to inform me my packaged was found. You can be pleasant to her and she will still come across as unprofessional. Dont waste your time going to this location expecting quality service...MY FAMILY AND I WILL NEVER MAIL OR HAVE A UPS MAILBOX AT THIS LOCATION EVER AGAIN! TERRIBLE EXPERIENCE especially when you run a business to have your mail lost on several occasions.
Amazon Return, it took not even 30 seconds. The staff was super professional and happy, even on a Saturday. He knew exactly what needed to be done and took care of it quick, I will drive the extra 5 miles to come back to this store.
Andrew and his team do a great job here! This is where I come every time I have any shipping, notary or printing needs. Everyone is always very accommodating and willing to help you figure out the best way to accomplish your tasks. Feels like hanging out with old friends. Keep up the good work!
Never open on time, closed on Sundays. Staff is not friendly at all. I wonder if the sign in the window shows (for lease) whats going on here.
I use lots of ups stores and i never had one charge me individually to simply tape already labelled boxes... I guess this location is too urban... Ill continue to take care of my ups needs in canton.... really if u want a normal vs ghetto experience i suggest u go elsewhere
Best ups store to go to. Very kind and polite.I drive from Greenfield by the other ups store that’s walking distance to this one because they are professional in every sense of the word.
We moved!!!!!! We are on the opposite side of the street, still on Michigan Avenue. One block east of Telegraph Rd. Come see us!!!!!! ❤❤❤
The team was phenomenal. Brought in 100 US Census Bureau devices - they took it in stride, and processed the whole bunch in short order. John was great, as was Andy and Sharon. Nice work!
This UPS store is the best!! Theyre always so nice and friendly... they make it easy to send packages. Always with a smile... Love them
The first UPS store Ive come across who actually charge to tape a package with or without a pre-paid label. The charge isnt much but its weird, glad I didnt fall into buying a roll of tape.
Ive had nothing but good experiences here. New management rocks! When I have to return something to amazon I always come here. I never have to wait in line.
I have used their notary, shipping and printing. No issues so for other than older equipments and non so pleasant staff. Well gets the work done. Good enough for me.
Absolutely top drawer customer service. Email contact for time changes, closures, specials going on. Store very clean, orderly inside and out.
Met the new owner Andy, and his manager Loren. They were very helpful, things are changing for the better. Looking forward to doing business with them!
Quick. Helpful.
Professional and FriendlyThe UPS store is the only trusted place to ship your most special gifts.
Opens at 7:30 AM, arrived just after 8:00 AM to drop off a pre-paid package. The store was completely dark and locked. Nobody in sight.
They treated me without morals and indifference, and I think they are racists when they know that I am not an American and not cooperating with the customer.
The new management is awesome! Loren took pride in her work when she wrapped my shipment and the new owner is so nice!
Some people there are nice, some are very rude, I had a bad experience today, I ended up leaving without sending anything, I usually go to the one on greenfield, waaaaaaaay better!
Simple, Fast, easier to deal with compared to the post office up the road, not to mention the package will always get there faster than usps.
Very fast service when you walk In. I just wish they were more friendlier in there. Overall service score is a 5
I love them, the best ups store I have been to Michigan, ohio and California. Or any where I have visited.
The new management is 100x better than previous. A+++ customer service. Very helpful and go the extra mile to make sure youre satisfied!!
I came into this store today to ship a few packages. I was met by friendly staff and was out of there in minutes.
Started charging for extraneous things like taping boxes, which I have never experienced before. Go to the UPS on Greenfield instead.
They lost my package twice. they founded after 15 days and never shipped it. I filed a claim. YOU ONLY HAD ONE JOB TO DO!!!
Very friendly and fast service! Best UPS store in the area forsure!
Parking Right Outside the Door, Girl at the counter very helpful, Shipped over 13 packages in less than 10 minutes
Rude women her name is kelly. Shes rude and mean. Will never go there again
Very helpful and friendly. Will try everything in there power to get your letter faxed and emailed.
Some of the people here can be really cocky, but they get you in and out fast.
Not crowded at all, very prompt service
Kelly is awesome! Couldnt ask for better customer service! AAA Rating!!
YOU WALK IN AND YOU FEEL THE BAD VIBES, VERY RUDE. MAYBE YOU SHOULDNT BE IN THE BUSINESS IF YOU ARE GOING TO TREAT YOUR CUSTOMER THIS WAY. ITS A SHAME.
The staff here are always so friendly and helpful!!
Must be husband and wife at odds; very rude service twice in a row now. Go elsewhere
Love this place, just wish it was open as posted, for early morning drop off.
Fast friendly service. Super helpful.
Love this store. I recomend it to everyone!!!!
Enlarged a photo,,,Andy and Loren were so helpful
Good friendly staff. convinient location.
Friendly staffs who knows what theyre doing
Too! Easy
Friendly and very helpful. : )
Staff is great!
Friendly and helpful
Efficient service!
Total reviews rating 3.9
72 Reviews for The UPS Store 2023:
Review №1
2022-07-14Just want to take a moment and give a shout out to Lauren and Andrew for handling an overnight package that wasnt delivered properly and for following up with corporate. Its not easy being in the customer service business but they handled it so well. Thanks again!
Review №2
2022-07-13Extremely unprofessional staff members! I was in earlier today and I am so bothered by the experience I had. I walked in to another customer talking to the employees in a very negative and defamatory manor regarding someone else. Instead of shutting the conversation down the employees kept engaging in it. As the conversation kept going names were used and I knew exactly who they were talking about. This location is much closer to my home but I will be definitely driving out of my way to never walk in here again. The things that were said made me extremely uncomfortable and outraged I am still in disbelief that the employees not only allowed this but engaged in it. There were two white employees that engaged in this defamatory conversation and one African American employee who was just trying to help out the customers and avoid the conversation the others were having. I was in the office this morning.
Review №3
2022-08-09Super convenient closing time!Very easy to return packages after work, just have to leave early to make it to return an Amazon package.
Review №4
2022-02-14Had a overall pleasurable expiernece here. The prices were pretty much comparable to other shipping outlets. My shipment was processed very quickly and the person helping even volunteered helpful information on future shipments. I was so impressed with the Service that I asked to speak with the manager. I in fact was already being helped by her, one miss Loren Vasquez. Will be back for future shipments. Thanks again Loren
Review №5
2022-05-05LAUREN AND STAFF THERE ARE SO HELPFUL , KIND FUN TO TALK TO...I DRIVE PAST THE UPS STORE NEAR MY HOME TO COME HERE.NEW STORE IS CLEAN AND PRODUCTS DISPLAYED EASY TO FIND
Review №6
2021-07-17Great service, very reliable and trustworthy. Andy and his team are top notch professional in customer service and conducting business. I know I can trust and count on my packages to be handled and delivered ethically and honestly.Plus, I just love the extra products they sell, especially the magnetic rechargeable flashlight. Keep them in stock. My customers always comment on my flashlight and I refer them to the Dearborn UPS store on Michigan Ave.
Review №7
2022-07-05Very clean, curious and friendly place.The associate was very helpful to me.
Review №8
2022-07-18Well set up. Spacious great CSRs. Very good place.
Review №9
2022-06-25The employees here are completely useless and unable to help this is a shipping store and they cant figure out how to ship things
Review №10
2021-01-30Nice customer service provided by them. Very friendly service. They provide many services like mail, mailboxes, faxing, shredding your valuable documents, passport and ID photocopies, color and black copy, Notarizing and also computer workstations service. They sell parcel boxes, stationery and cards. Common parking front of the store.