The UPS Store in Dearborn Heights
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Dearborn Heights, Wayne County, Michigan, US
Site: https://locations.theupsstore.co...
- Monday:8AM–6PM
- Tuesday:8AM–6PM
- Wednesday:8AM–6PM
- Thursday:8AM–6PM
- Friday:8AM–6PM
- Saturday:8AM–4PM
- Sunday:10AM–3PM
The UPS Store in other cities:
I ABSOLUTELY LOVE this location and all the young ladies that work there!!!! I’m telling you every time I’ve come here I’ve been treated so well with respect and the absolute most amazing customer service ever. I can in today to get some things printed and notarized I was helped and the whole process took maybe 5 minutes and it only took that long because I’m not the most TECH savvy person ever! LOL Come here if you want amazing service and a smile.
The printing service is way more expensive than other known companies which is $1 per page.
Im tech support for my company and I always receive damaged electronics and mailing them back and this is my favorite UPS to stop by.No matter what time of day or year you go and youre always greeted with a smile and friendly service. The store is always spotlessly clean.
Me and my family really like this location a lot. They never give us a hassle. They are always very polite and professional. Its hard sometimes to find excellent customer service but Caitlyn, Sue, Mary and Olga are excellent!
I am a regular customer at store #1309. Kristine consistently exemplifies professional and courteous service. Today, I watched in awe as she assisted me with a complicated print job, while simultaneously assisting other customers, all with a smile and a calm, professional demeanor. While everyone Ive encountered at this location have been wonderful, Kristine stands head and shoulders above many in this industry as an angel disguised as a customer service representative. Kudos, Kristine! Thank you!
Had a great experience despite they being so busy.
This is my go to ups store for shipping but I might change locations because the guy that helped me was rude and clearly had no idea what he was doing. He even swore in front of 2 customers while I was waiting in line. Very unprofessional. I have never had any problems with this location until now.
If I could rate this location a zero I would gladly do so. When I expressed to the lady on the phone “I dont understand why or the difference in why I can’t drop my cable equipment off” she said “I don’t need you to understand why”. I have never in my life experience this kind of customer service. I understand we are all stressed due to this quarantine but people still have to live everyday lives. No need to take your nastiness out on customers.
**READ THE UPDATES BELOW**Dropped off 9 boxes. I was refused any receipt. 8/9 boxes were scanned in and the other is now “lost”. I run a small business and the loss of this one package due to employees inability to scan boxes (I’ll even wait outside while you scan them) is over $300 in losses just from protocol in which they do not give receipts to customers.If I could give 0/5 I would. I will NEVER be dropping boxes at this UPS store again. I also live less than 0.5mile away but I will make the drive to the Livonia hub from now on no matter what the box.Edit made on 06/08/2020: I was told no receipts would be given and my brother and sister also had the same experience. I’m currently working with the manager to file a lost package claim in which UPS corporate does not have live claims people to work on it. 2 weeks later I am still out of a box, and at a personal loss of $300. I will edit the review as it gets worked on. Thanks to Stephanie for the help for now. Hopefully I can come back to update this showing the business’ support in retrieving a lost package left at their facility.Edit made on 07/01/2020: I gave Stephanie exact drop off times and she did not check the cameras for a stolen package. She kept giving me roundabout answers such as “oh the cameras are getting serviced”, “oh I’ll check soon”, “we just had a camera issue lately”Overall I will never be going back to this UPS store. And nobody else should either. Take your business to the Livonia hub or to another ups store. Do not let this ups store rob you of your items.
I love the customer service here! They went above and beyond to package my returns. Stephanie Kolbicz is awesome! We appreciate your work.
Kaitlynn and Randa were extremely helpful and pleasant. They helped me with my shipping, it was my first time sending a package out and they made the experience very easy and helped with everything. Amazing customer service I will definitely be back.
I normally go here because it’s close by and convenient. Never had an issue before. Today, I went in and the worker that helped me turned around, sneezed in her hands, then turned back to help me. No sanitizer, no mask. We’re in the middle of a pandemic. I appreciate the fact that these people have been working, but that’s nasty and selfish.Update: I understand wearing a mask 8 hours a day. I have been doing the same as an essential worker since March. You should be wearing a mask and you should still be sanitizing or washing your hands after sneezing like that. I appreciate you but please take the proper precautions. This is not a time to relax.
I was next in line, patiently waiting with a package that only needed to be scanned so I could get a receipt. A man walked in behind me with the same shipping needs. He asked the cashier a question and she responded that he would have to wait in line. Once she was done with the customer in front of me, she gestured for the man BEHIND me to come forward and scanned his package! As I was in line with my TWO YOUNG CHILDREN, I did not want to make a scene because I was already under stress and I would have had choice words for her. That was very rude of her and I remember why I avoid this place. It is right around the corner from me but I would rather drive to Westland or go to Dearborn. I will never return here again.
Miserable experience. I work for SEARS and regularly have to return appliance parts. Never have any issues dropping a package off they assist in taping it up and even cover any stickers if i miss them. Today i had to wait in line was 2 service providers both busy. A lady walks in behind me with a door tag and they stop what they are doing and a lady goes to check for it for her.. Cannot be found. Finished with her customer then calls the lady ahead of me.. The other woman finally finishes as i get a phone call but i ignore it and offer my packages.. She refused to give me service because i didnt tape the boxes stating they no longer do this for me. Instead of allowing me to use their tape she told me i had to buy the tape. At this point the line is out the door and im already upset you let someone cut ahead of me then refuse me service when they could of told me as i walked in the boxes CLEARLY NOT TAPED! Never returning
Have been a customer for more than 2 years, very satisfied with their services. I go there at least once a week and never had a problem. Thank you so much ladies.
I have been here several times and they always provide great customer service which you don’t see very much anymore these days. Today, I must say Brittanie, you went above and beyond to help me and I so appreciate you!!!
This is the best UPS store Ive been to everyone there is so helpful and courteous. Been my go to place for over 2 years . Thank you ladies
I am a weekly customer and these young ladies are always friendly, helpful and kind. Yesterday I went in and could actually see my own breath in the air it was so cold!!! .. they were still pleasant with NO HEAT. They deserve a purple heart at this point. Its below zero out
Terrible service at this location. The old lady at the counter tried to sell me a strip of tape for $1. She was very smelly, never gonna return to this location. Amazon has been keeping this company alive and Amazon paid them to ship this return and they price gouge consumers with a strip of tape fee. They will be following Toysrus, what a shame.
Been coming here for 3+ years now, the store is always clean and organized and the people that work there are very nice and professional with their job. Definitely one of the best UPS stores in the area!
11-17-18, 10:20 am, Do you like feeling invisible, the store employee doesnt look at you, doesnt say a word, takes your package, gives you your receipt and walks away, just like a robot. Such friendly service.
Called this location and asked how much to send a guitar wrapped in Neon, they gave me a price that I could agree with. Went to store, young lady set everything up, charged my card and as I was ready to leave some trashy rude woman comes from the back saying they cant send it. This woman, not dressed for work mind you rants and raves that they cant send neon, that its not allowed thru UPS. When I called UPS they told me its not true, they also stated this isnt first complaint with this store. I asked woman for receipt and like a child she starts to hand it to me and as I went to grab she pulled back out of my hand. Wow.........I will never use this trashy location again.
The most unhelpful chatty cathys ever! Their personal conversation was more important than assisting a customer. 1 w/ dirty blonde hair & the other w/ dark hair & short. I left & went to fedex
These are some really great people to work with at this location! I actually enjoy going there to ship stuff! Stephanie and her team help with the boxing and packaging stuff, both friendly and ON IT!!
Was just here to ship out a package and not a single staff member was wearing a mask. Theyve taken all other protocols, like motioning individual customers in one at a time and putting tape on the floor for social distancing. So then why is not a single employee wearing a mask to protect customers?
Such efficient and quick service! My family has been a regular here and we have never had an issue when taking packages. Staff is really kind too!
Best ups store around, the team of girls that work here are all so nice and helpful. The fact that they are open on Sunday is such a nice thing for those of us with weekday jobs!
They closed the store so they could have a break. Never heard of that
The ladies working were so friendly and very accommodating. They even went out of their way to help me. Im very pleased with the customer service I received!
I like going here because they are fast and helpful. And there are a bunch a fine females there that I think are attractive. 10/10 would go have them ship my stuff again
Everyone is always so friendly and helpful. I’m not sure what the other reviews are referring to as most places including the post office you have to buy your own tape...
Great customer service! Been coming to this store for 2+ years now. Fast service, knowledgeable staff.
Good service except for the rude customer who cut me off with her suv in the parking lot. Blocking the street and entrance to ups just so she could go first. I have one thing to say to her. Karma.
Love how fast they were and so friendly. Treated my package as if were theirs. Thanks UPS!!!!!
One of the lady employers is not wearing her mask and sneeze in her hand and counting helping a customer with washing her hands. I will not be returning to this [email protected]
The customer service was second to no one, I mean seriously changed my entire day with how helpful and friendly they were! Thank you
This little store is always full of traffic but the staff is exceptionally fast and always helpful. They are also very friendly and do what they can to lessen your expenses. A+
Best ups store I’ve ever been too!!! Let me tell you I’ve been to a few and none compare to this one.
Great store, the ladies that work here make it enjoyable to do business with them. I would 10/10 recommend this store to everyone I know.
The ladies here are fantastic! They even stayed after hours to make sure my package would make it safely!
Closed an hour early, walking to do the door lady came out and said we are closed. I had box and labels ready. I just had to drop off. Last time Im coming to this location again. Ill drive the extra mile.
The absolute worst customer service I have ever came across will never return this ups store and would not recommend anybody to come here ever
Very friendly and helpful employees when I have gone three times. Fair prices and plenty of options for shipping.
The staff was WONDERFUL especially RHONDA,she went over and beyond to help me..Thanks again I will be back.
Excellent customer service. The ladies here are always helpful and kind.
I depend on these folks to get all the stuff I send to the grandkids all over the country, safe secure and exactly when they say it will arrive.
Awesome service at this location. Always smiling and taking care in timely manner.
This location treats me great, especially Ronda! A+ all the way!
Always busy, but friendly staff. Unlike their neighbors...
The woman that runs this store needs better customer service training.
Websites says they are open and I get there and the sign on the door says closed!?!
Fast, friendly service. In & out less than one minute.
They are always very helpful. This one has got to be my favorite
A Caring Store Associate, a nice lady at this location went the extra mile to assist the customer.
Poor customer support
So professional and best customer services
Great customer service! Was in and out very fast!
Love the place! Helpful and cheery employees.
Cant ask for better service. And attention to detail.
Took me only 30 seconds and 1 dollar to send package.
What a bunch of helpful ladies!
Poor customer service.
One employee is racist
Best Customer service
One employee is reluctant
Fabulous service!
Mailed done!!!
Friendly and helpful
Fast and efficient
Good people
Waste of time
Total reviews rating 4
81 Reviews for The UPS Store 2023:
Review №1
2022-01-10This location has an extremely friendly staff. They are very helpful and you can tell they care about their customers. I went in today and I was very happy with how fast the service was. If you are shipping anything or in need of a notary service etc.. They know how to get it done quickly! I have been to many UPS stores and this one is the only one I will continue to go to! The owner Stephanie is extremely professional and courteous! I rate them a true 5/5 stars!!! I highly recommend them for all your mailing services!
Review №2
2022-02-01This store had a line out the door and literally in seconds the line was basically down to nothing. The ladies were not only polite they were SUPER efficient!!! My husband sent me there to return a package while he was at work BUT without a return code to send our package back and he couldn’t figure out how to obtain it over the phone. These ladies completely came through and helped me!! Thank you so much for the outstanding customer support.
Review №3
2022-06-08I always use this location and every time, the staff is diligent and helpful. This time, I was trying to print a document and wasnt coming out in the correct format. Stephanie stepped in and offered to help, not only did she assist and fix the issue, but she was patient throughout the whole process. I recommend this location for their great customer service and promptness.
Review №4
2022-07-19Use this location for all my Amazon returns. Very fast and polite staff! Helps that it is also on the way to work!
Review №5
2022-01-19Absolutely amazing customer service and extremely friendly! Perfect for business owners and for personal shipping! This is the only UPS that I go to and They make me feel special every time I visit! 😍😍
Review №6
2022-06-15Fantastic service, very friendly and quick to get you in and out. This will be my go to spot to ship everytime. Thank you
Review №7
2021-11-02Came here to renew passport, I was amazed by the great customer service provided by Mariam. She really went above and beyond helping me besides all other customers.You rarely find this exquisite customer service skills nowadays.Thank you so much
Review №8
2021-12-03The staff in the store were incredibly friendly and helpful. I witnessed them assisting another customer that was trying to ship alcohol which apparently isn’t allowed. The staff was so professional in assisting that customer too and showed empathy towards the customer. Great job!!
Review №9
2021-11-01I’ve been a customer for over 8 years. I use this UPS store for all my shipping needs! The team is absolutely first class. They always greet with a smile!
Review №10
2022-06-30The staff is always super friendly and helpful! It’s my go-to store!