Delivery
Yes
The UPS Store in Detroit
Categories
Location on the map
Detroit, Wayne County, Michigan, US
Service options
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 313-392-6000
Site: https://locations.theupsstore.co...
Site: https://locations.theupsstore.co...
Opening hours
- Monday:9AM–7PM
- Tuesday:9AM–7PM
- Wednesday:9AM–7PM
- Thursday:9AM–7PM
- Friday:9AM–7PM
- Saturday:10AM–6PM
- Sunday:Closed
The UPS Store in other cities:
Comments (116)
This crew was first class ! I had the pleasure of working with Moon Miah, he was courteous and friendly professional and even connected with me from Facebook chat to make sure I had the documentation correct before we continuedIn the middle of a snowstorm we managed to get my long overdue packages to me in a couple of days using UPSYou got a thank you note in my packageGreat joband I recommended this new management team at the UPS store at 269 Walker St. in Detroit Michigan
I live in Canada and have a mailbox with this store and during covid I had many packages shipped to there store . Not one of my packages went missing or was damaged and they shipped them to Canada for me due to the boarder being closed They are very professional ! And I highly recommend if your a boarder city resident in signing up for one of their mailboxes I’ve had one for 2 years and have never had any problems !
The worst customer experience. Ive always gone in ready patient and always been treated with disrespect and disregard. The constant interrupting and instant argument from employees and management is a regular thing here from reading other reviews.They also open late regularly. And there is never anyone there to answer the phone. Make the extra drive to go elsewhere.
Great location (especially from Windsor), helpful staff. I have used them for the last 6 years (probably 100 shipments by now) to ship my US bought items and never had any issues. They were especially helpful during Covid times to have my items shipped to Canada. Thanks UPS Store, thanks Bodrul, Ill continue recommending you guys!
I’m a personal assistant running errands all day and coming to pick up the mail at this ups store location makes my errands run more smoothly! plus it’s my favorite stop of the day! the staff is always lovely and very helpful!
I usually like this place however they did not open on time today. I arrived at 10:02 am (on Monday) and the store was not open. The store clerk walked up from the sidewalk to unlock the store at 10:07. There was a line of about eight people outside and some left before the store opened. It was hot standing on the sidewalk. The customers were exchanging tips on other places to go and also saying why don’t the employees start working before the store opens. People are busy and they don’t want to wait around.
Drove from Macomb County, waited 20 minutes which wasn’t a problem until female store clerk walked away to help someone else without saying anything like “ Give me one moment or I will be Right back” prior to assisting the other rep for a moment. I requested a small mailbox and was told I would have to come back when owner was available to provide me a key. When asked when will I be able to pick up my key, there was no reasonable response time to pick up key because female store clerk stated owner was auditing other stores, so they didn’t know when he was going to be in the store. Rep also spoke in a condescending tone, asking if that was going to be a problem and walked away without giving me my ID and paperwork back.Things happen and people are busy, but customer service should never be lost.
Always have received professional customer service at this store. Location is the key where you can park on the street and run in. The staff are always busy with so many customer.
Went in with a pre paid label for a package, generally a very simple thing to do. The guy did not seem very enthused to be working and was speaking mostly in another language with what appeared to be his relative. I stated I needed help taping the label to the box as I have no tape (this is something I’ve asked many shipping stores before shipping and they always do so kindly) well today I just received the same box I sent out because he failed to tape my label on the box. Terrible terrible terrible
Had a great experience with Wayne who is new at this location. Wayne went above and beyond the call of duty by wrapping my return which I had to take to the post office. Great customer service goes a long way.
Quick service, very helpful team
Where is the young man with the glasses , it’s people in here confused and the only worker barely speak English 😭😭😭😭
I dropped my mom medicine off on May 17th for her to get it on the 24th... To my surprise a month later she still hasnt got her medicine her insulin her blood pressure pills Ive called up to this place four or five times and all they keep telling me that its on the way they cant find it they dont know where its at its up and shipping I hate this business they are sloppy they are inconsiderate they are irresponsible
I have always gotten great service from the staff of this UPS Store.I apologize for my previous review. Details below:I had a DHL package to be delivered there hold for pick up.Courier showed up during normal business hours,Monday, December 31st, 2019 at 3 pm and theywere CLOSED but, the next day, I found out thatThe UPS Store had a power outage that wascompletely out of their control.I needed to pick this item up on either Mondayevening or Tuesday morning, as I had to catch a trainat 12:00 noon on Tuesday and the DHL package did notarrive at UPS until 11:30 am but that is not the fault ofanyone at UPS. I will pick up the package when I return from my trip.
Very efficient staff. I got my notary done and shipped them out as well as made some copies. This location provides all of these service. Very convenient, spacious inside, parking right by the door, no parking fee for meters. Seems I would use them again.
5 stars! Because of their employee Briana. Due to her great customer service I opened up a mailbox and even paid up for the year. Briana was very patient and answered all of my many questions. I will be referring many others to this Walker Street UPS location because of her!
Wow! Everyone was extremely personable and helpful - in and out in less than five minutes and the employees gave us their full attention! My boyfriend and I are floored - we have never had such a pleasurable experience at a shipping/packaging store before. We will be coming here again!
I was a long time customer. The store was very good before but recently they misplaced my big ticket item. One of their employees received and signed for it but they could not find it when I picked it up. They keep delay and delay and finally said they lost it but I asked them to pay for it and they denied not paying. Then next a couple week, I went to pick up other item and they said it was picked up two days ago. I asked to see the signature on the slip. It was someone else signature!!! This place is not the same as before. Be careful with a big ticket items, they will not cover if it was lost.
Excellent customer service. I am am very satisfied with having my personal mailbox at this location. The staff is courteous and super helpful. I recommend them highly.
I had a great experience here. Had to return two amazon items and the people at this location made the process so much easier than I ever thought it would be. They even helped me with packing my items properly. Highly recommend and I definitely will be coming back! 💯
Same exact situation as written in Dawson Maucks review. The guy whos helping me keeps talking to some other guy (in another language), while Im waiting for a lousy simple receipt (pre-paid labeld scan/print... 10 second tops). Same dude... has to be. Cant believe somebody has the same exact review. Then again, maybe I can believe it. The other people that work there seem to be pretty good, though. I, invariably, always get this waste of space... which makes me dread having to go there. I think he actually gets off on that. ####in blockhead.
Wasnt open at 9:08. On a tight schedule.
So because of the incompetence of the employees at this location I missed out on owning a piece of Red Wings history. The employees there did little to nothing to help me and didnt seem to care one bit. They quoted me my shipping cost and then upon arranging the delivery jacked up the cost by almost 50% even though I was informed by other sources that my original quote was accurate.
The previous owners were absolute gems!!The new owners are terrible. They mistreat the employees. The owners and his nephew are rude and look down on the community. Do yourself a favor and use the USPS where it’s cheaper and friendlier.
Always fast and friendly service. Seems like there’s always a line but never a long wait. The staff is good at multitasking and helping multiple customers at once. The only downside is it’s kind of hidden. If you don’t frequent the area, you may miss it. t
I made an appointment to see a notary here, and got a day-of confirmation email, but when I arrived the notary wasnt in. The staff seemed unaware of my appointment.
Great local UPS store. Rarely busy when I stop by, and they always take care of me super fast. Easy to run in and drop packages off. There is parking next door and its not a shady area.
The very helpful staff. I had an international package they help me to repackage this to save $50. Easy parking, no crowds, professional and friendly environment :)
Must say very fast and friendly service! Young lady name Ivory was awesome! She was fast, friendly and kept a smile on her face as she walked me through the process of getting my shipment sent off. Thanks Ivory you rock!
Best customer service I’ve ever received at a UPS store. Always polite and professional. Moon is always great to interact with.
Black balled/ low hair cut female skinny af with a very bad attitude. Horrible, horrible, horrible. Don’t understand how companies stay afloat with employees like that working for them. Always the sisters with the worst attitude in the customer service field.
Have been using these guys since 2010 when they were based on Jefferson. Ive had tvs refrigerators elliptical and much much more delivered here and never a problem.They even stayed open a bit later for me as I was stuck crossing the border into the US so I called them and asked them to hang around.Great bunch of people save so much money being able to ship things here instead of Canada.Thank you all
I used to use UPS store on West coast for many years. Recently moved to Windsor and as Amazon and eBay shopper had to find US address. Great location, easy parking right next to entrance door, great staff.The only thing is bothering me is restriction how many packages I can receive a month. I signed for 6 month and will see if 15 packages per month will be enough for me.
269 Walker was very helpful. This is the 3rd time they went over and above with there service.Their staff has been very patient with me during this covit time.Thank you for your help
Went there few days ago to track a package. The girl that works there is terrible she does not have to be there.Had the nastiest attitude had to wait until the manager came in and worked things out.
I like this place is very nice,But the light skin guy that is working with the mahogany ponytail light auburn color Is very rude.The Spanish guy and the Indian looking guy they were very nice For those two employees they deserve five stars.
Excellent services over there, I went there for Amazon returns, I couldnt able to print out the return label. A guy working over there helped me a lot and was very friendly.
Terrible service. Spent 10 mins arguing with me that a package was not there when it was. It took him 1 minute to go get it. Told me to file a claim which would have been false and illegal.
I have shipped many things here and I have never had a problem. The staff is always friendly and helpful. I cant say enough good things about this location.
The customer service at this location was amazing. Samuel helped me with all my needs and was very attentive. Thankyou UPS team !
Returning some stuff to Amazon they said their system is down couple times I went there they always have excuses for everything first time or you believe them but wanted to second time I don’t believe anything they say
Great customer service! Every time I come here it is quick and easy.
They don’t answer the phone
Great service. Polite staff. Had no issues with my packages.
Girl that was helping me is just unpleasant. No need to come here if you get mistreated for a service!
The store owner seems to have ironed out most of his staffing, issues.Its not the same as the old owners management style but it is much better.
I stopped here during business hours and the door was locked, the voicemail is full, and no notice that the hours have changed.
Efficient staff and fast service. Gentleman behind the counter was pleasant and professional.
Trying to mail a package and the UPC symbol was not scanning, staff was very patient and very hopeful thank you for being awesome people human beings.
Two employees closed the store In the middle of their shift instead of taking staggered breaks when they already have a reduced hours for the public. Locked the door in my face
Most of the staff here are great. Excellent service and very convenient. Parking is perfect.
Happy with the place. Staff is really kind and helpful. Good service.
Easy in and out to drop off our packages. Staff is friendly and helpful
This is my go-to UPS store. All the employees are very helpful and knowledgeable!
Staff here is way better than the one in downtown! Really help you with it all
Fast and friendly, the best place to drop off in the downtown area :)
Professional quick and friendly service thank you Mr. Wayne
The store is supposed to be open at 9 am. It is 10 am and there is no one inside or answering the phones.
Bless Nuruls heart did not know how to use copier took time out and helped me.
A clean, well-organized store + parking + friendly, helpful staff; what more do you need?
Mamnoon was very considerate and helped me out with everything!
Staff with the long hair helped me out! Good guy!
Does not have a notary at this location, pleasant customer service though
Ive had a box here for almost a year. Friendly staff.
Staff is very friendly. Young man got me in and out.
5/5 Nurul was very helpful and his nephew.
Fast service, gentleman who helped me was courteous and professional
They open at 9:00 a.m. I got here at 9:15 a.m. on a Friday and they were not open. Walked very far to get my package. Very disappointing.
Kind and helpful staff. Parking available right outside.
Gr8 staff very helpful will continue to use for shipping goods
Thanks to Nurul and the whole team for excellent service.
The team here is always patient and helpful!
Wonderful staff. Got more friendlier
Fast service, good customer service. I like this store.
Great, fast and friendly service what more can u ask for!!!!
I went on a Monday morning at 1030 and the gate was down and door was locked... Are they closed?!
Got my package shipped in less then two minutes!!!!
Fast service and great customer service!
Great place, fast service, fantastic staff.
Great Store, great owners, great staff, especially the tall guy .
Very helpful staff. I love this store
I wasted my time coming here its 9:43 and theyre closed smh
Wonderful location and the staff is polite!
Great service.Great staff! I like it.
In and out very quick! Thank you!
Super friendly staff, very efficient.
Always a fast, easy, experience.
Most convenient UPS store around Detroit city.
Great service and nice staff
This is best UPS store with best atmosphere.
Great knowledgeable staff
Always friendly and helpful.
Super helpful and friendly staff!
Nice vintage clothing.
Staff are great here!
A place of business should answer the phone.
Fast and friendly service...
It was very quick
Wonderful experience!!
Awesome bunch of people
Great service:)
Great service
Great service
Not so good ups
Isle of the store!
Poor Service
Total reviews rating 4
116 Reviews for The UPS Store 2023:
Review №1
2022-06-14Consistently understaffed, dirty lobby… seems more like a scooby doo movie set of a UPS store than an actual UPS store.The one employee always working is helpful. It just seems like the business as a whole is ran by the owners in the most ‘bare minimum’ way possible.
Review №2
2022-06-29UPS Walker Store in Detroit is the best. Supplies are available, plenty, whenever needed. In fact, I was searching for a 24x24x24 box and bought one from the Walker Store. The folks there are knowledgeable and helpful. Team UPS Walker Store Thank You!
Review №3
2021-03-19Ive been using this UPS store for several years. In the past year, theyve gone above and beyond to get me some items I was not able to retrieve because of the border closure. They very kindly shipped them directly to me. The shipping was extremely fast. They were kind on the phone and very helpful.
Review №4
2021-06-07Let’s face it, if you’re a customer of this location the transition of ownership has been challenging. Let’s say hooray there is a new employee there who exemplifies customer service!!!! FINALLY Thank you Wayne. I witnessed true grace under pressure today. I watched him work alone, handle multiple customers and he never lost his patience.
Review №5
2021-04-07This business has disappointed me consistently over the past year. I am a customer renting a mail box and residing abroad.I call, they tell me they are too busy and call back. I call back at their suggested times and there is no answer and their mailbox is full. I call back and mention how hard it is to work with a company that asks me to call back...then to be told that this is against store policy... then to ask to pay to have my mail mailed to me (a simple normal service) and Im again asked to call back.If this is a business, at this point Id say their #1 service is gas lighting.
Review №6
2021-01-18Very efficient and professional staffs. I had a difficult printing service that I could not get done in two other UPS Stores but this store was able to print it as I wanted. Nurul was helpful. The parking is right by the door and inside is clean and organized.
Review №7
2019-03-11Visit there today at 9.30am. they supposed to open at 9 am. But still they are closed. And no phone is answering. What a poor punctuality. Total waste of time to drive up here.
Review №8
2020-10-17When calling to track a package that was not delivered with reasoning The receiver was not available for delivery; during which time I was available. I spoke with the manager of this store which was incredible rude. He interrupted me continuously and was doing everything in his power not help with the issue, but instead, restating that it wasnt his stores problem. After bickering with him for 3 minutes. I finally got him to give me a customer support number. Absolutely unacceptable behavior from a manager. The number he gave me was a fake number.
Review №9
2021-02-01There has been significant improvement at this location since the summer. The team is now professional and friendly; they recognize me when I walk in with a mask on and know my box number! I havent had a package lost since this team has been on-site, and that use to be a thing. Thank you for the change; Ill keep my mailbox now! ~Nikki : ^)
Review №10
2018-04-25This place is terrific. Excellent staff. Super fast service. Very helpful. I’ve been here tons and highly recommend it.