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Phone: +1 734-677-7877
Site: https://locations.theupsstore.co...
Opening hours
  • Monday:8AM–7PM
  • Tuesday:8AM–7PM
  • Wednesday:8AM–7PM
  • Thursday:8AM–7PM
  • Friday:8AM–7PM
  • Saturday:10AM–2PM
  • Sunday:Closed
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Total reviews rating 4.3

196 Reviews for The UPS Store 2023:

Review №1

2022-07-21

The staff at UPS on Carpenter Rd are very friendly and helpful. I can always count on good service when I have something to return. Skylar helped me last time I visited this store. He was very nice!

Review №2

2022-08-05

Great customer service. One of my kids had a meltdown in the store, without skipping a beat Ron had my kids smiling and happily covered in UPS stickers.They also shipped a package for me:)

Review №3

2022-07-07

Arrived at 6:30 to return cable equipment before I got charged for it and they had the doors locked. Two workers inside wouldnt bother to come to the door to say that they closed early. I had to wait for a customer from a different store to come out and tell me that they closed early. Why have business hours if you dont follow them?

Review №4

2022-07-12

Not a good place for notary services! They refused to notarize my documents since it was in foreign language and they referred me to the county clerk office which requires appointments ahead but I got my documents notarized in a notary public office very fast and easy.

Review №5

2022-01-31

I had multiple amazon packages to return and Bryce was extremely helpful and knowledgeable with the returns. He was thoroughly professional and went out of his way. Highly recommend.

Review №6

2021-12-03

Went to this UPS store for the first time and customer service is exceptional! Talked with Kristin and she was an absolute delight! Everyone worked well together, they were all helpful, and Kristin went over and beyond for me!

Review №7

2021-03-25

The staff did a great job of keeping the line moving. They were practicing social distance and were all wearing their masks properly. Kaleb was knowledgeable, courteous and friendly. He was a huge help and very patient with me being I have never returned a product from Amazon before and also shipped a package for the first time through UPS today. He answered all of my questions and was such a delight to have an interaction with. I appreciate good customer service and the store and Kaleb were top notch for me today. Thank you!

Review №8

2021-12-21

Beware the Ups store on carpenter stoles package!!!I have my package hold at ups store on 4007 carpenter rd, ypsilanti, mi 48197. Both items are from ship and sold by Amazon and delivery by ups. They are one week apart. Sometime I don’t pick up my package right away. I was busy I picked up the package after 2-3 days.Both my Amazon envelope was ripped open and nothing inside. Ups employee told me package come like this. They let me sign for receive the package then tell me the package was empty. Now I can’t refuse the package. They give me the incorrect Amazon customer service phone number as well. They let me deal with this situation. The store employee won’t even willing to verify the package was empty with me on the phone with Amazon customer care. The 1st time it happened Amazon give me the credit back right away. Now it’s the second time in a month they have to investigate and now I have to find another Christmas gift.

Review №9

2021-03-23

Zach was great! Quick, personable, and efficient. I have appreciated this UPS Stores covid precautions and enforcement. I have been in there on cold days when people from the line outside tried to sneak in in excess of the capacity limit and the employees have spoken up about it and asked people to step back outside and respect the policies. Their service is always prompt and timely, so no one is ever waiting long. I feel safe using this UPS Store and all of my transactions have gone smoothly.

Review №10

2022-03-17

Hello this is fadi i am at the ups store on carpenter. Manager ron is a great guy and is doing a great job. He is respectful and helped me very much. Thank you!

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