T.J. Maxx in Dearborn Heights
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Dearborn Heights, Wayne County, Michigan, US
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Site: https://tjmaxx.tjx.com/store/ind...
- Monday:9:30AM–9:30PM
- Tuesday:9:30AM–9:30PM
- Wednesday:9:30AM–9:30PM
- Thursday:9:30AM–9:30PM
- Friday:9:30AM–10PM
- Saturday:9:30AM–10PM
- Sunday:10AM–8PM
T.J. Maxx in other cities:
You can tell when a store is having a super busy moment, and often times customer service goes out the window. Not with cashier Sheryl - I had a lovely exchange with her while returning a pair of pants my husband had purchased a size too small. She was super helpful and Ill definitely be back because of her personable attitude. The ONLY reason Im giving this store 4 stars is the lack of variety. I am anywhere from a size 2-4 and there is barely inventory in stock for people my size. Ive been here multiple times and that has been the case. Besides that - pretty organized, all OTHER products come in a wide variety and theres always something super cute for my kids.
The store has great purses, watches, and shoes. BUT the only problem is thatthey dont have a lot of plus size clothing for women. Its like there trying to get rid of plus size people. I dont like that. I love the store but its not right. Its like that at all the stores.
Great Deals!Store is in a nice shopping plaza.It was kinda hard for me to find clothes but not as bad as other stores Ive been in(Update:The store is a lil neater now)It was clean,racks were neat just some clothing racks had wrong sizes. They have really good deals on facial products,makeup, makeup brushes,bags,yoga mats etc. Go to YouTube&Sub to my Channel to see hauls and what they have inside at LuvNailsNicole and Life with NikkiNicole
I’ve never had a problem with this location until today. I picked out three clothing items and wanted to try some on, the lady at the fitting rooms counted them and gave me a card, I tried them on and went to return the card, looked around and couldn’t find her, I placed it on the counter and walked away. This lady chased after me and yanked the clothes out of my hands to count them to make sure I still had three. Mind you, I only had my phone and wallet, no purse. So there was no reason for her to act this way. Super disappointed.
Every since this store moved from westland to dearborn the store went down. Exspecially over by their purses 😐 aug 18 th 2021 this store needs to close !!! Its horrible always empty. From the time you hit the door you can see straight through the racks that there is nothing to look through. And I go to this store randomly and its always empty. So your better off shopping online. Sorry tj Maxx you went down hill drastically pandemic has nothing to do with it you sucked a long time ago.
Cashier moving like a turtle! Shes doing everything else but getting me out! Writing and taking inventory, putting hangers away; talking to her co workers. Do that when im gone! The guys, two people behind me, made it out the door before me! I became irritated! I had to brace myself, not to go off on her! Ridiculous! The jewelry counter was the same way. Slow as maple syrup on a hungry day! Just pack your patience, these workers are old and feel time is all they have, not taking into consideration the customer has somewhere else to be!
The store itself, I love, but the manager is super rude. I purchased several things from there and one of the items was the stella lipstick. I checked out drove home and when I got home I wanted to try the lipstick out only to open the box and then open the container and find that its empty on the inside. Someone had remove the entire stick of the actual lipstick out of its container and then closed it back off. I feel like in this situation the staff should always look over there merchandise and make sure there arent any Open boxes or used items. When I went back to the store I wanted to speak to the manager because it was my first time buying make up supplies from TJ Maxx and I was totally disappointed so she replies with we will see if we could refund you this. I said of course youre going to refund me this I just bought it less than one hour ago and there is no product in there so then she says I cant have staff 24 seven looking over in the make up department to make sure that all of them are perfect. Its not even about the money but she did not show any sense of concerned that her customer was not satisfied and disappointed with the merchandise.
So today was a hectic day, I’ve been so busy and running errands all day but thanks to Sherl she literally saved me! As soon as I walked in I went to find a coworker and she was there to great me in the sweetest most cheerful way ever and as soon as I asked her for what I want she literally walked me right over to it and stood there helping me instead of pointing it out where I can find it she actually led me there and gave me options and I told her I want gray ones and she helped me find them! I don’t wanna make this review too long but thanks Sherl you’re literally AMAZING! She made what I thought would be a long shopping process so much faster!
Ive known to places like this before so I understand how it all works but they did not home any kind of for me at all besides maybe if you want to give something away M or something to hold it clothes when to going vacation. The place was like a hotbox no one want to help anyone and like these placesquestuons they only gar usually are things were scattered it everywhere I know most of you probably know these places can be like this but this one was a little worse and bo one was walking around for help on the floor for customer service they were all just ringing people out and since their was not many people buying stuff they were just standing there being no help to anyone but to themself it was craziness
This store has few things you find that you don’t find anywhere else. The women in the fitting room I forgot the name I think name Sana is ok but she doesn’t understand what u ask of her I think she doesn’t speak good English I didn’t like her service in my opinion the cashier some are great need to smile more this store needs to work on some things
Rude staff. I think there was one woman who’s blonde with glasses named Christine or something similar who can get a very nasty attitude if you ask her something. Also they need to try and stop shoving the credit card down people’s throats. I said no the first time, I’ll also say no the next time and everytime.
Dearborn Heights store on 2/23/19. Pair of shoes obviously worn and returned. Dirty soles and slush stains on side of sole tag ripped off bottom. Manager insisted shoes were dirty from trying on in store and wouldn’t give of much as a 5% discount. They were obviously worn. Bad public relations for store,
This particular T.J.Maxx used to be the best one around.....Unfortunately not so much anymore. Their selections aren’t as great as when they first opened. But most of all... it’s becoming more unorganized and junky looking... just like the rest of them . I suppose it’s just the way TJ Maxx is though.
Total reviews rating 4.1
199 Reviews for T.J. Maxx 2023:
Review №1
2022-05-03Tjmax is my favorite!! This is a great store with good deals. Very clean and organized when they first opened, but It just seems to be getting a lil unorganized lately. But, I still love the deals!
Review №2
2022-06-26It’s 9:35 and the store closes at 10 and they already dimmed the lights. Very respectful to customers who are shopping and spending their money and time here.
Review №3
2022-04-22Clean store .. had a lot of Polo shirts for men..Nice little girl dresses for easter..Love the home department..
Review №4
2022-05-13Went shopping with my daughter to buy luggage and ended up buying myself a purse for the spring. Super cute at a reasonable price.b
Review №5
2021-12-06I would have a higher rating if it werent for the layout. The areas people (including me) wanted to shop were narrow and required significant maneuvering to get through without being rude. The seasonal decor/item area was wide open..and far less traveled. My advice would be..dont provide excess open space to displays not part of the normal floor plan. Set aside one area for seasonal rather than taking large chunks from each department. The POP area up front was somewhat repetitious; they could use some of that for the smaller seasonal items.
Review №6
2022-05-10Store is clean and well organized. Great selection and friendly staff.
Review №7
2022-06-08Great service, good prices and wide selection
Review №8
2022-03-17Best place to shop. Good prices. Will be back.
Review №9
2021-09-29Outstanding staff!! I enjoy my shopping experience that this particular TJ MAXx store. All stores are not the same. The merchandise and selection is great and I enjoy the assistance I received from the dressing room Staff Assoicate Ms Amos. She’s a nice person.
Review №10
2022-04-18I like already tjmax but this one better then I usually go ☺️