Torelli Realty

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Name: L*** F******
Date: 2023-12-16 02:17:21
Rating: 5
Comment: Another great Snowland at Balearic Park! My favorite memory is over 30 years ago, when the City allowed Santa to fly in on a helicopter and land in Balearic Park! The look on my children’s faces was magical. More great times tomorrow Dec. 16 at Snowland sponsored by Torelli Realty. Don’t miss it! Thanks TR!

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Name: K** J*** S*****
Date: 2023-06-24 16:38:48
Rating: 1
Comment: They cancelled their shredding event this morning with no prior indication. I cancelled work today to come.

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Name: C****** F******
Date: 2023-02-08 02:40:00
Rating: 5
Comment: In response to the review below:As a parent of a child in Costa Mesa schools, I have seen Valerie Torelli and her team give generously- 10s of 1,000s of dollars in funding toward our schools and continued education. Not to mention their countless community events over the years that provide direct attention to families of students and additional funding opportunities for PTA programs.

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Name: j****** O*****
Date: 2023-01-10 23:22:35
Rating: 1
Comment: I called to speak with an Agent in hopes they could help me with my college project. All I asked for was 10-15 minutes. I immediately was told no, she wasn’t interested in what I was selling. Never did I mention about selling anything. Weird?I guess Julie was to busy to help a college student out. It’s ok. Not too sure if I would ever do business here in the future. Considering the great reviews, I would be cautious. I am a real estate Investor and in college new to the area and trying to work on my project and needed a local agent.Best of luck.

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Name: J***** R*******
Date: 2022-04-07 15:14:13
Rating: 5
Comment: Ryan Knapp has been so great to work with from start to finish. We were first time home buyers which can be overwhelming and he made the process so seamless. He constantly kept us updated throughout our buying process and was helpful through all the stages. I would definitely recommend him to anyone looking to buy a home!

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Name: J** L*****
Date: 2022-01-18 05:35:06
Rating: 5
Comment: We had been looking for a home in the Upper Birds since 2018, and had talked to Valerie several times about her secret pocket listings. She visited our home in Mesa Verde and gave us expert advice on what to do to make our home more saleable. She also asked many detailed questions on what we were looking for in a home. I was skeptical that we would have a chance at anything with the hot market in 2021. In August of 2021, she found us the perfect property with everything we were looking for and it was one of her pocket listings! Not only was it priced right, but she personally helped us stage our house, and with the help of Ryan Knapp, helped secure a buyer for $100,000 over asking! Selling and buying a house at the same time is not a stress free situation, but Ryan Knapp and Valerie Torelli stepped it up in every way to help make the transaction as easy as possible. Thank you for making us a believer in Torelli Realty!

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Name: G***** S*****
Date: 2021-11-19 17:16:09
Rating: 5
Comment: Valerie Torelli ROCKS!I recently interviewed several real estate agents to sell a house for me in Costa Mesa. Her professionalism and, more importantly to me, integrity shined far above the other agents I spoke with. As the process evolved, it was clear to me that she cared just as much about all the people involved as closing the deal.I had a tenant that she spent much time and energy helping to re-locate, which was above and beyond the scope of her job. She was successful and showed me that she cared not just about making the sale, but compassion towards another human.There were a few other obstacles that she had to overcome to in order to present the house which she dealt with in a very efficient manner.The bottom line was she was able to sell the house surprisingly quickly and at a much higher price than I thought possible.On a scale of 1-10, she earned 1000.I told my brother, who was a realtor, about my experience with Valerie. His response was “ You Scored! Most agents are wannabes, but she is that rare agent that really knows how to conduct a transaction effectively on all levels.”Valeries lives up to every word of her motto: “Live in such a way that if someone spoke badly of you, no one would believe it.”I wish more people had her integrity.My experience can be summed up in 5 words; “She hit a Grand Slam!”Thank you Valerie!

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Name: C** D******
Date: 2021-08-20 23:40:13
Rating: 5
Comment: My family and I had a wonderful experience selling our first home with Torelli Realty. Ryan Knapp was extremely professional, informative and supportive throughout the entire process. He always made time to answer our questions and kept us informed every step of the way. We would highly recommend Torelli Realty and Ryan Knapp to other home buyers and sellers.

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Name: C**** E*****
Date: 2021-08-16 22:43:39
Rating: 5
Comment: Torelli Realty represented both buyer and seller on our 1031 exchange property. They were instrumental in helping our buyer navigate the VA loan process as first time buyers.Torelli Realty cares about its customers and it shows!

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Name: J**** L**
Date: 2021-08-14 19:45:21
Rating: 5
Comment: Torelli Realty helped me through my home purchase, providing incredible service throughout the entire process. Ryan Knapps market insight and strong connections in the Costa Mesa area helped make sure my offer got accepted, and then got me through the finish line making the experience as easy as possible. Will repeat!

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Name: J*** T****
Date: 2021-03-18 00:43:27
Rating: 5
Comment: Torelli Realty has managed the rental of our family property for over six years, and we are very thankful for the consistently high level of service provided by everyone in the company. Valerie Torelli and her team are professional, conscientious, supportive, detail oriented, extremely knowledgeable about the market and our property, and have always given us a high level of confidence that we are in good hands. They have always had our best interest in mind, and we highly recommend Torelli Realty to anyone with any real estate needs in their market.

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Name: p*********
Date: 2021-01-30 23:06:44
Rating: 5
Comment: Judy was very helpful.

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Name: L***** O******
Date: 2020-12-12 17:25:16
Rating: 5
Comment: If you are looking for a real estate professional look no further! My husband and I have bought and sold many homes but never have had such an experience like the one with Torelli Realty. I cant say enough about how above and beyond they go to sell your home. We were so lucky to find Valerie and Ryan. Cant say enough about what a great experience it was and how easy they made the transaction. Well never use any other agency to purchase or sell a home. Thanks Val!!

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Name: S******** K*********
Date: 2020-11-04 04:01:36
Rating: 5
Comment: Torelli Reality is exceptional! Ryan worked with us very patiently as we navigated buying our first home. He was always there to answer questions and stepped up to advocate for our interests. Not only that, he stayed true to being real about the process to keep us competitive and to make things happen. We highly recommend Ryan and his team members at Torelli. They are very professional, personable and stick to their word!

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Name: A****** T****
Date: 2020-10-12 22:59:19
Rating: 5
Comment: They are all about the community, they hold so many community service events for free, best people ever!!

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Name: D**** W*****
Date: 2020-10-09 22:38:59
Rating: 5
Comment: Torelli Realty...starting at the top with Valerie Torelli & Annie McCasland...through everyone on the staff are true professionals who have their client’s best interest at heart! I would recommend Torelli Realty to anyone who’s looking to buy or sell a home in Mesa Verde, or anywhere else for that matter, without reservation.

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Name: J******* I****
Date: 2020-08-12 20:19:39
Rating: 1
Comment: The WORST and most unprofessional realty group ever.They will litter all over your property and treat you like dog poop. Whoever answers the phone speaks with such disrespect and foul language it’s a shame. They will never maintain or obtain good clients with the way they treat people.They hang up on you if you ever try to call and correct the situation. They lack any time of communication skills or professionalism. I do not recommend. Retreat and run. This company is a joke.I posted more about my experience on yelp and on my page

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Name: M*** D****
Date: 2020-07-23 20:42:25
Rating: 5
Comment: Used Torelli Realty for the sale of my home at 2 Monticello Irvine ca 92620 and ever went off well the Escrow closed and the 1031 exchange went through well. Thank You

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Name: C**** L*****
Date: 2020-05-27 13:53:12
Rating: 5
Comment: Valerie and her colleagues did a great job helping us prepare our Mesa Verde rental property and finding a qualified tenant in just a few short days. Valerie knows Mesa Verde real estate better than anyone and gave us excellent insight on local market conditions.

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Name: A**** A****
Date: 2020-05-15 17:26:11
Rating: 5
Comment: Valerie and her team did an AMAZING job! She sold my rental condo during the middle of the COVID crisis in 3 weeks! Not only did she take care of all of the details, she found my tenants a wonderful home too. I didnt even realize she had an showings until she called me with an offer. Excellent service!

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Name: J*** & F*** P*******
Date: 2020-04-20 22:15:29
Rating: 5
Comment: Very professional staff, incredibly clean offices, great service, and an agency who truly cares about the community. Every person Ive had the honor of meeting at Torelli Realty is incredibly personable and a joy - especially Sarah Emerson. If you are buying or selling your property, we would highly recommend Torelli!

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Name: R**** M********
Date: 2020-04-17 21:08:35
Rating: 5
Comment: My husband and I have sold 3 houses and bought 2 with the help of Valerie Torelli and her team. They are knowledgeable, passionate, hard-working and puts their customer first. She is our go to realtor 100%!

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Name: m**** s****
Date: 2020-04-16 11:29:43
Rating: 5
Comment: I live in North Carolina and I was selling a rental property in Costa Mesa CA in order to buy another rental property in South Carolina...a lot of moving parts especially during the Covid-19 crisis!Not for Valerie Torelli and her Real Estate Team!Team Torelli as I like to call them, kept the transaction moving forward and were able to work with my tenet, contractors and inspectors and make it safe for everyone involved. All the paperwork was done in a timely manner and Team Torelli kept me informed of all solutions as they checked off the TO DO list to get the sale done.Not being able to be present was a concern at first but Team Torelli put that to rest immediately, even addressing my tax concerns and setting everything up for me. Torelli Realty knows the market, knows how to market and knows how to get along with all the people involved, I cant recommend them highly enough!Thank you team Torelli!

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Name: J**** H******
Date: 2020-02-13 11:13:03
Rating: 5
Comment: At every turn during the process there was someone there to answer questions or take the lead on the many things necessary to sell our house. Torelli was always helpful and made the process not just stress free - but pleasant. We are completely satisfied with our experience! This is our third time using Torelli 👍👍👍👍👍-

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Name: N*** W*****
Date: 2020-02-11 17:49:30
Rating: 5
Comment: Ryan and Nick did a brilliant job helping us through the selling process. They are well organized and worked from a project plan that covered every detail. They listen, provide solutions when needed and kept the process moving in a positive direction. I highly recommend this team for your buying and selling needs.

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Name: S**** S*******
Date: 2020-01-06 23:36:32
Rating: 5
Comment: Valerie and her team have been great supporters of Adams Elementary! Thank you Valerie!

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Name: M*** R***** E*
Date: 2019-10-11 20:01:09
Rating: 5
Comment: Valerie Torelli and her Team were outstanding! Her knowledge and expertise got us the best possible price for our family home. During the selling process when anything came up, Torelli Realty was there for us with solutions! Very responsive and highly professional. Torelli Realty is the best real estate firm is the area! Highly recommend Valerie and Torelli Realty if you want positive results!

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Name: R**** N******
Date: 2019-10-08 23:12:57
Rating: 5
Comment: Vals the best

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Name: M*** N*********
Date: 2019-09-20 17:20:43
Rating: 5
Comment: We love our new home and very thankful for Valerie for the work she and her team did in helping put together a deal that worked for all those involved.

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Name: S P*******
Date: 2019-08-02 20:27:45
Rating: 5
Comment: The easiest and most painless transaction ever! Torelli is truly a TEAM and every member cared about our home sale! Responsive, professional, and knowledgeable—couldn’t ask for any better!

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Name: L**** C*******
Date: 2019-06-03 05:42:15
Rating: 5
Comment: Valerie has been the best to us. She has helped us through 2 big moves. Someone you can count on to get the job done. Knows Mesa Verde inside and out along with other prime locations.

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Name: J**** A*****
Date: 2019-04-05 16:22:45
Rating: 5
Comment: I have known of Valerie Torelli Reality for more years than I can count, I grew up in Mesa Verdi, Valeries sign were on every street in the area, that always impressed me. It wasnt till got to know Valeri a couple years back that I now totally understand how she has had the long term success she has had.If you choose to work with Valerie and her team I am sure you will be pleased, they are a great company and super team of people.

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Name: B** S*******
Date: 2019-02-21 15:59:18
Rating: 5
Comment: Positive experience! Hopefully you get to work with their agent Ryan Knapp — he did a great job for us as buyers. We gave him the difficult task of finding a great home in Newport Beach while on a budget. Just 1 month later, he found the right home for us, negotiated the price down $70k, and we closed efficiently. I would describe Ryan as a GREAT listener, with respected professionalism. Valerie Torelli runs a good group of agents here.

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Name: J** W*******
Date: 2018-11-20 18:46:16
Rating: 5
Comment: Valerie is a true market professional. She has an extremely good understanding of the Costa Mesa market, and made finding a home easy. I highly recommend her for any housing search in the Costa Mesa area!

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Name: C**** B*********
Date: 2018-09-25 18:05:42
Rating: 5
Comment: I had a great experience with Valarie and her team. They went way ABOVE & BEYOND to make sure I was happy with my purchase and can not recommend them enough!

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Name: r*** m********
Date: 2018-04-10 03:25:54
Rating: 5
Comment: Looks like Im moving back to the OC and will again use Torelli Realty. Valerie sold my mothers home years ago and was a big help with estate issues. After the house sold I moved into an Eastside CM rental home. Once again, Valerie to the rescue, as I was unaware the owner was not making mortgage payments. Valerie helped me cure the loan and assume the property at a great price. Later she sold that home in an effortless and professional transaction. Very detail oriented team.

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Name: A**** M***
Date: 2018-04-09 23:30:27
Rating: 5
Comment: I loved working with Valerie! Shes such an awesome agent! She showed us a bunch of rentals and went above and beyond to find us our dream home!I highly recommend her services!

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Name: J** V** S*******
Date: 2018-02-27 18:48:05
Rating: 5
Comment: Valerie met with us to discuss the area and market and assured us she would help us find our dream house. She set us up with one of her agents, Darcy Olsen. Darcy was a joy to work with! She is first of all a people person. Very easy to work with, very interested in getting your dream home, willing to go above and beyond the call of duty! We were retiring and relocating from Houston, which made buying a house more tricky! She made sure she knew exactly what we wanted and searched tirelessly to find it! She made sure we were aware of every house that came on the market, many times before they went on the market! She worked around our schedule of coming into town and gave expert advice on how long she thought houses may last in the market. She has fantastic connections and local knowledge within and outside of Torelli Realty. She was available all the time, even on a remote vacation. We wanted a one-story house in the most desired parts of Costa Mesa, so finding the right dream house took about 6 months since inventory is so low. She found us the perfect house that never went on the market! She was very patient and has a very positive attitude. She is also very flexible and wants to make sure that you dont overpay the market. Finally after we had the house, she arranged for repairs, rekeying, carpet, pool cleaning, landscaping, and more since we were not relocated yet! We would love to work with Darcy again, she will forever be a friend, and we highly recommend her to find your dream house.

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Name: D***** R***
Date: 2018-02-02 21:09:22
Rating: 5
Comment: I would highly recommend Valerie or any of her team to buy or sell your house. Not only are they fully committed to creating a wonderful experience for you, but their involvement in the community speaks volumes about where their hearts are at: making people happy.

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Name: J****** G********
Date: 2017-11-04 02:51:20
Rating: 5
Comment: I just sold the home I bought using Torelli Reality some four years ago. As with before, the service and professionalism was the best. Torelli always had my best interest in mind.

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Name: L** S*****
Date: 2017-08-23 17:24:36
Rating: 5
Comment: Just bought a home in which Torelli Realty represented both buyer and seller. Valerie made everything go smoothly and was extremely helpful. She has a ton of local knowledge. Darcy was our main point of contact throughout and was incredibly responsive and helpful!

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Name: L***** H*****
Date: 2017-02-06 22:33:15
Rating: 5
Comment: I met Darcy at an open house in the neighborhood in Costa Mesa and she responded to every one of my questions. I immediately liked her approach. She and Valerie were a great team and helped get answers during an arduous escrow period. Darcy was very professional and courteous.

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Name: B M***
Date: 2017-01-12 05:02:32
Rating: 1
Comment: Valerie was initially very interested to get the listing agreement signed. The agents handling the sale - Alan and Heather - initially seemed energetic and competent. To my disappointment they chronically did not live up to many of their guarantees, promises, assurances, or duties. *Other buyers/sellers should know this before they select an agent.*These are failures experienced and suggestions for improvement:1. Communication - calling/texting before unannounced visits, ensuring times and dates quoted are correct, refraining from flippant or rash remarks/judgements, especially when lacking subject knowledge or qualifications ie construction/maintenance/etc, giving updates or forwarding information in a timely manner w/the understanding of the property owners responsibility and position2. Follow-through - doing what you say you will do in the same manner/time initially mentioned/assured3. Empathy/consideration - working to comprehend the buyer or sellers position, duties, schedule, workload, timeline, etc and acting accordingly (in communication and follow-through, etc) with their interests foremost, not merely own agenda or convenience4. Planning - laying out a plot and timeline for accomplishing each task/agenda with the clients interest in full consideration and being aware/respectful of changes to that plan and the communication, follow-through, and empathy required -- then communicating/sharing that timeline with the buyer/seller in writing5. Client profile - recognizing, acknowledging, noting, and creating - then refreshing memory of clients desires, requests, personality, workload, position, etc in order to keep in syncronization and context when talking and working with themAt the close of escrow I was pressured to move out earlier than the contract agreement because of mistakes the agents (buyer or seller or both) made in order to accomodate the other party.These frustrations and concerns were voiced and expressed all along the process, and yet a month after the sale was complete a mass advertisement mailing was sent out stating the transaction occurred with no stress to the seller. That complete falsehood and misrepresentation could not go unchallenged and this review is written since many others in the neighborhood shared similar stories or issues with agents who have worked or are working for Torelli Realty.Unfortunately, their motto of being the change is mere virtue signaling and is more aptly demonstrated as feigning the change.

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Name: R*** G****
Date: 2017-01-09 21:02:36
Rating: 5
Comment: Darcy Olsen was a pleasure to work with. She was integral in making the transaction for our mutual client a smooth one. Thanks for partnering with us and look forward to more transactions with you in 2017. Really appreciate all of your professionalism. Kind Regards, The Ryan Grant Team - Benchmark Mortgage

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Name: V**** F**
Date: 2016-09-23 19:40:42
Rating: 4
Comment: This is the third time we have used Torelli Realty! The first time was when my parents sold their house back in the early 80s. Ten years ago we used Torelli to sell our house and it was sold within a month of being on the market. The entire transaction was quick and painless and we absolutely loved our agent.This time it took a little longer to sell our house, but that was at no fault of Torelli. We had a great team of people from the office working with us. Phone calls were returned quickly, questions were answered honestly and professionally.Nick Nonis went out of his way to communicate with us and always keep us in the loop. We had moved out of state before the house was sold and were confident in trusting the process with Nick and the rest of the Torelli team.

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Name: P****** V*****
Date: 2016-08-22 22:43:45
Rating: 5
Comment: Valerie and her team were simply EXCELLENT. They handled virtually every aspect of the sale of my aging in-laws Buena Park home while we traveled in Europe.While I know Torelli Realty rocks Costa Mesa, for the month or so it took from listing to close of escrow, they also rocked in Buena Park!

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Name: L**** B****
Date: 2016-06-17 19:11:14
Rating: 5
Comment: WOW! I am so impressed with the quality of service I received from Torelli Realty. As a Texas Realtor for over 30 years, I know what it takes to give great customer service. Valerie was so thoughtful in helping me determine what needed to be done, and kept in touch during every aspect of the process. I was able to have my parents home under contract before it even hit the market and received a great offer, that closed in 30 days. Its the little things that make a difference, not to mention the high energy and knowledge she has shown from the beginning to the end. The whole process was wonderful and I would highly recommend her to any of my clients considering making a move to Orange County.Thank you Torelli Team.L.Baird

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Name: K******* L******
Date: 2016-06-13 02:07:39
Rating: 5
Comment: Valerie and her whole team, at Torelli Realty, is the best Real Estate agency in Costa Mesa, especially in the Mesa Verde area. She sold my dear, deceased fathers home, in less than a month. Immediately after his escrow closed, she found my sister the condominium of her dreams and her team represented her and the seller with care and expediency, beyond the call of duty.

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Name: D**** G********
Date: 2015-11-17 15:56:45
Rating: 5
Comment: Plain and simple, Valerie and her team is there to help support you and your clients. She believes that owning a home is still a huge piece of the American Dream, and her mission in life is to make that happen for as many people as she can.

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Name: K***** S*****
Date: 2015-09-30 18:34:53
Rating: 5
Comment: When we met with Valerie we knew instantly we were going to use her to sell our house. She was a true go getter and very open and honest and we knew we could trust her and her entire staff. Valerie made a lot of promises to us and she followed thru with every single one of them. If she said she was going to have someone drop off boxes or have someone help me pack then thats what she did. I will send all my friends and family to Valerie. We were working with Valerie already with the sell of our home so we decided to let them go ahead and have them help us with the purchase of our new home. I worked mostly with April Oneil and she was awesome. April listened to every detail of the dream house I was looking for and she did everything to help us find it. I feel her and I really connected and I can honestly say I found a friend in April. April and I would go out looking at houses and it felt so comfortable like 2 friends just out and about. She is a very easy going person and is very good at her job. April is also ok with telling you if she doesnt know the answer to something but she will get back to as soon as she finds out. April kept us informed and up to date every step of the process, she was very informative. Sometimes she would call just to say there was nothing new going on but she didnt want us to be worried because we had not herd from her in a couple of days. Seth works in the office as well and he was also very helpful, he came and cleared out a bunch of stuff for us and on moving day one of our helpers got tied up so Seth came over within 20 min notice and helped my husband load all the heavy stuff into our moving truck. Buying a house can be such a stressful time but April, Valerie, Seth and the entire Torelli Team all made it so easy. So from the bottom of my heart thank you all. We couldnt have done it without each and everyone of you. The Savage Family

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Name: T**** T*******
Date: 2015-08-26 00:55:20
Rating: 1
Comment: Torelli Realty managed a property that I was renting in Anaheim. I was there for 2+ years. Everything was going alright until I moved out, when I moved out they withheld a large portion of my security deposit for what they said were damages and repairs that were needed. When I moved in, I took tons of pictures and filled out the move-in inspection form. There were holes in walls (expected), large stains in the carpet, a damaged sink, rusted stove top, a broken garage disposal, among many other things. I took note of all these items and provided many pictures to show the condition of the apartment. Upon moving out, we performed a move-out inspection and the lady that came along mentioned that everything looked normal and nothing appeared to warrant any deductions and that I should received my security deposit within 21 days. On the 20th day I was notified that a secondary move-out inspection was done and that there were many items that needed repair along with replacing the sink???? I was NEVER notified of the secondary inspection or offered the opportunity to attend. Completely unjustified and unwarranted I called and asked them to reconsider and review the pictures that I had provided several times over and Bob refused to reconsider over the phone and before even reviewing the pictures.I dont know how everyone else is at Torelli but the people I dealt with, Bob mainly, is not a reasonable and fair person. I would caution anyone thinking of dealing with them. They had my money and thought that they could deduct items as they see fit even after performing a move-out inspection where nothing was noted for repair. Really unbelievable. I am in the process of filing multiple complaints against them to alert other potential renters of their actions.

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Name: J*** A****
Date: 2015-07-08 15:33:34
Rating: 5
Comment: Professional from start to finish. Worked hard to sell my house.

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Name: L**** S****
Date: 2015-06-02 04:28:31
Rating: 5
Comment: I first met Valerie Torelli at one of her free community sponsored events…not sure if it was the Easter Egg Hunt or the Pumpkin Patch.In 2010, I called Valerie to give me a free estimate of the current value of our home. She was professional, polite and courteous. We decided not to sell at that time.In 2015, we wanted to sell our home and we called Valerie. She came out again to evaluate our home. There is a number of real estate agents in Costa Mesa, but we wanted someone we could trust and knew the area…..Valerie did not let us down and goes above and beyond her call of duty.It is easy to see why Torelli Realty is the #1 Realtor in Costa Mesa and we would highly recommend her. Her staff is very helpful and friendly and eager to answer any questions you may have.

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Name: B****** D
Date: 2015-04-24 18:23:42
Rating: 5
Comment: I am a Costa Mesa teacher, resident, and parent, and just wanted to thank Valerie and her team for always supporting our school with generous donations and opportunities for our school orchestra to perform at the fun events she puts on for the community (Pumpkin Patch, Snow Land & Egg-citement Egg Hunt). The students, parents, and I appreciate her focus on family, education, and student success. One of my school families bought their house through her and can only has good things to say about Torelli Realty. Every interaction with Valerie has been positive, thoughtful, and inspiring for me and my students.

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Name: B**** D**
Date: 2015-04-06 20:00:15
Rating: 5
Comment: Torelli helped me answering all kinds of questions about my moms estate and made it easy for me to move forward during these tough times. I really appreciate all of Valeries knowledge and help.

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Name: S*** S****
Date: 2012-07-26 19:15:54
Rating: 2
Comment: Less than honest-altered docs-contacted our lender without our knowledge to see if lender would give us more money-didnt feel like they were always on our side-all decisions came to us at the last minute and needed to be decided within 24 hours or less-felt bullied at times-were aggressive with us, but not with the seller when seller kept adding a total of 4 extensions to our escrow date-difficult time getting copies of paperwork. Took multiple requests-we also did most of the legwork in finding properties to look at-In short would not recommend.