Toyota Sunnyvale
Address: 898 W El Camino Real, Sunnyvale, CA 94087, United States
Phone: +1 408-245-6640
Services: Service options: Delivery, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Offerings: Car hire, Car wash, Oil change, Repair services,
Planning: Appointment required,
Payments: Cheques, Credit cards, Debit cards, NFC mobile payments,
Phone: +1 408-245-6640
Services: Service options: Delivery, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Offerings: Car hire, Car wash, Oil change, Repair services,
Planning: Appointment required,
Payments: Cheques, Credit cards, Debit cards, NFC mobile payments,
Category: Auto repair shop, Toyota dealer, Car dealer, Car rental agency, Car repair and maintenance service, Used car dealer
Rating: 4.1
Site: http://toyotasunnyvale.com/
Worktime:
Rating: 4.1
Site: http://toyotasunnyvale.com/
Worktime:
| Day | Time |
|---|---|
| Monday | 8:30 AM–9 PM |
| Tuesday | 8:30 AM–9 PM |
| Wednesday | 8:30 AM–9 PM |
| Thursday | 8:30 AM–9 PM |
| Friday | 8:30 AM–9 PM |
| Saturday | 7 AM–9 PM |
| Sunday | 8:30 AM–9 PM |
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Name: K**** S***
Date: 2024-06-21 18:19:31
Rating: 5
Comment: I recently had the pleasure of purchasing a new RAV4 Hybrid XSE from Toyota Sunnyvale, and my experience was truly outstanding, thanks in large part to the exceptional service provided by Madhuri Bhalerao. From the moment I stepped onto the dealership lot, Madhuris warm and friendly demeanor put me at ease.What impressed me most was Madhuris deep knowledge of Toyotas lineup and her ability to understand my specific needs and preferences. She took the time to listen to my requirements and walked me through the various options, providing insightful recommendations without being pushy or overbearing.Madhuris professionalism and attention to detail were evident throughout the entire process. She patiently answered all my questions, explained the features and technology in a clear and concise manner, and ensured that I was completely satisfied with my choice before proceeding with the purchase.But Madhuris exceptional service didnt end there. She guided me through the paperwork and financing process, making it seamless and stress-free. Her friendly and approachable manner made what could have been a daunting experience feel like a breeze.I cannot recommend Toyota Sunnyvale and agent Madhuri highly enough. From the moment you walk through the doors, youll be treated with the utmost respect and professionalism. If youre in the market for a new Toyota, do yourself a favor and visit this dealership - and be sure to ask for Madhuri. You wont be disappointed!
Name: H**** N*****
Date: 2024-05-27 03:08:51
Rating: 5
Comment: Very good customer service, great supporting staff.
Name: C********** A******
Date: 2024-04-24 02:13:23
Rating: 1
Comment: Was charged $172.06 total just for a regular oil change ($94.52) and a tire rotation is additional charge at $69.95 with tax and a RANDOM misc charge.I was uneducated and had to agree with the price considering this was my first time paying after purchasing my brand new camry in 2021 and had that had the 3 year toyotacare warranty.This isnt normal. Do your researches people and go to your local NON dealer shops instead.
Name: J***** L***
Date: 2023-12-20 07:40:24
Rating: 1
Comment: Update: sent to emails to the manager, no response.I went to Toyota Sunnyvale for my cars 25k mileage maintenance. The price is ridiculous; their website did not mention the price when I made appointment. I used to go to Toyota Fremont, so I thought the price should be similar. However, I was only offered three choices, from $1600 to $1900. These choices were given even before they checked my car.Its just a Camry, not a Rolls-Royce; how come maintenance can cost that much? Toyota Fremont used to charge me about 300 to 500 dollars. Why is it so expensive here? I go to Toyota because I dont know too much about the car, so I prefer a safe and easy solution. A higher price is understandable, but $1600 is still way too much. A 3-hour service with $1164 in labor costs? Did they have a massage for the car? Oh, they didnt even try to clean up the dust inside.One more thing: I came there and provided my phone number at 2:57 pm, and I got a spam message saying someone wanted to buy my car at 3:06! How dare you sell your customers privacy?I could not be more disappointed. My roommates were also shocked about the price and laughed at me like I was an idiot(Yes I am). I would never go there again.
Name: D***** D***
Date: 2023-11-21 22:59:16
Rating: 5
Comment: My review is a little bit late, but about 6 months ago, I bought a 2023 Toyota Corolla Hybrid LE from Ben Sherman. I was doing tons of research to not get screwed by dealerships, but surprisingly, I didnt have to use ANY tactics that I learned. They presented all the potential upsells upfront, and didnt pressure you to buy any.Of course, the appeal is the fact they sell at MSRP. They quoted me a 3-6 month wait time for the Corolla Hybrid, but ended up getting offered an XLE 1-2 months in and finally, the LE I wanted about 3 months in.If youre willing to wait just a little bit, I highly recommend this dealer.
Name: T**** T*****
Date: 2023-11-13 01:48:53
Rating: 5
Comment: Sales person Nobu was very kind enough to throughly explained almost all the features and functions of the vehicle he has been very helpful.The only offset was a long wait and we only had one spare key and has to wait for another 6 to 8 months.
Name: E**** W
Date: 2023-10-19 20:44:05
Rating: 3
Comment: Updated. Lost my trust with TOYOTA in general… The Toyota Venzas have paint and now windshield defects. There is a class action on the windshields. I literally had a a rock hit my windshield two or three weeks ago; and, a long crack developed down the front over the two weeks...I called about windshield replacement and was told that it would be $2000+ for windshield replacement and that I could only get a Toyota service to do the replacement due to calibration, but I’m reading various online sources that it can be done elsewhere. Thus far, I’m getting quotes under $2000 with Stevens Creek Toyota and Milpitas Toyota. Unfortunately, because dealerships dont work with insurance, I just went through insurance to have them provide me an approved vendor (who then purchased the parts from here and will be doing installation and calibration for me).Also, when I purchased a paint pen, they ordered and advised it would come in a week. They never called me. Then I called and they needed me to provide them the receipt number and required me to bring the receipt for reference in order to pick up the pen. It should not be this difficult…———————Excellent phone receptionist. Got Melanie as my service manager, and she’s excellent! She was a led to advise that the paint chips are on the plastic so no risks of rust, and that I could use touch up paint - which the parts & service guy was able to order for me for $20.Excellent waiting area as there are also nice booths, Wi-Fi, and coffee. Appreciated the booths so I could do work and have my dog with me. (Respectfully used his car seat cover on their seats).Here for my second maintenance ever. They don’t do any cleaning like other car dealerships (or maybe this is something that CA dealerships don’t do?)******Not sure why Stuart or Stewart keeps calling my father about servicing my car, and not me.I tried to speak with him a few months ago about chipped paint along the trunk of the car (similar to the issues that Toyota has had with white car recalls in the past few years), and he refused to even discuss helping with it. When I reached him, he didn’t recall leaving me two messages…So odd.
Name: Q******* T****
Date: 2023-08-31 22:47:34
Rating: 1
Comment: I bought the car from here, but the car service is horrible and they just lie to you. I called several times to ask the price for the regular maintenance, but never get response, they let you make an appointment and never tell you the price. I bought the car from here, so I mistakenly trusted the staff. When I reached there, they just gave me a letter saying three options at least 1400 dollars for the maintenance. I refused to do that, and the staff told me the minimum maintenance is 379 dollars no other choices. I already took time off to do the maintenance, so I cannot leave without doing anything. I paid for that, the package only contains the oil change and the tire rotation, which may worth 100 dollars. When I back to home, and checked their website, it said oil filter is 80 dollars. The staff lied to me. I bought the car from here and I recommended my friends to buy their Toyota here. But they just lied to me, you could lied me once, but you will never earn a penny from my pocket again.
Name: V***** A******
Date: 2023-07-25 20:32:31
Rating: 5
Comment: Went in for body work for about 4 days. Simon is the best, very helpful got me into a rental within 10 minutes of arrival. so the 5 stars is for him. As for the detail it was not the best. The techs work was good but didn’t clean up inside where he was in and out. The door panel and inner trim had boot prints and was not cleaned.
Name: E*****
Date: 2023-07-15 06:09:59
Rating: 3
Comment: Tire exploded less than 24 hours after extremely expensive maintenance* UPDATED REVIEW * Toyota Sunnyvale paid for the necessary repairs and servicing after this happenedAfter I posted this original review (see below,) I also filed a complaint with Toyota Corporate. This seemed to spring Toyota Sunnyvale into action. The overall manager and his associate (different from the 1st lady I talked to) reached out to me pretty quickly and were willing to listen to my frustration and work with me. They agreed to pay for a replacement of my back two tires, the new tires themselves, alignment, and to replace and program the back two tire sensors. Because I was away from the Bay Area after the tire blowout, they let me get this work done at another dealer. This process took a couple of weeks, but they checked on me throughout and really cared that the problem was fixed. They reimbursed me for all of the expenses and I now feel much safer and more comfortable driving my car.At the end of the day, I still feel that I overpaid for my original service considering what happened. It was a hassle to get everything fixed. I’m disappointed that the tire sensor issue wasn’t raised to my attention properly that day. But in the end, Toyota Sunnyvale did fix the mistake and I appreciate that.ORIGINAL REVIEW:I brought my Prius in on Tuesday and was talked into a multiple thousand dollar 150k mile maintenance. I was reassured that a high quality, comprehensive service would be done and that I would not need to get another service outside of tire rotation and oil changes for at least 30-40,000 more miles. The price I was quoted for was over 4x what is quoted for a 150k service on my car across the internet and by other providers.That day, I received an unhelpful video from the technician who named various items that were being checked, but failed to actually show them being done. The technician said in the video that the tire pressure was set at the correct levels and that there was a problem with my tire sensor, but failed to show the tires actually being filled. I was never told or asked whether I wanted the tire sensor to be fixed. Considering the extreme amount of money I had paid, and that the representative reassured us that any and all safety-related features were maintained, I picked up my car trusting that my car was safe to drive, not questioning the service I paid for.That was a mistake. The very next day, less than 24 hours after I picked up my car, I was driving on the freeway when my rear driver’s side tire exploded. There was a sudden loud noise, and we could feel and hear the tire instantly shredding as we drove. We exited and pulled over in less than 2 minutes to find the tire completely shredded (see photos.) We called ToyotaCare and had the tire replaced by my spare. When we asked what he thought had happened, the technician said that this was due to improper tire pressure, not the impact of a nail. There was no nail or evidence of a nail or any other object embedded in the tire, which would not have simply fallen out in the 1.5 minutes we took to get off the highway. I was shocked that this would happen the day after my expensive maintenance was done.I called Toyota Sunnyvale a total of 5 times before I was able to express my situation to a manager. Each time, I was transferred to a different voicemail box. Eventually, a manager was able to respond by text, although I had requested to speak over the phone. I expressed what had happened and that I called into question the entire service that was done. She tried to convince me that this was due to a nail but also was confused by what happened. Again, there was 0 evidence of declining tire pressure and no nail or object embedded. I had to conclude that their claim that the tire pressure had been set correctly was a lie. They also failed to properly inform me of or deal with an apparent issue with my tire sensor.I requested a replacement for my tire and the manager I had talked to was wishy washy. I then decided to file a complaint with Toyota Corporate.
Name: J**** M
Date: 2023-07-04 00:27:49
Rating: 5
Comment: We had a great buying experience with our sales rep, Ernesto. He was very respectful and worked diligently to get our application for financing approved.
Name: K**** Y***
Date: 2023-06-23 23:19:03
Rating: 1
Comment: Warning: Predatory dealership for service pricing and extremely bad car servicing. Car tire exploded while driving after less than 24 hours since servicing car here. Do not get your car serviced here under any circumstances!My partner recently had her car serviced here for a 150k mile service checkup. She isnt an expert when it comes to car maintenance and unfortunately the dealership took advantage of the situation. They charged her over $2000 for the package while explaining how this is the cheapest package available. By the time I realized, it was too late. We were willing to let it go as an expensive lesson and assumed that given the price, the service quality would be top tier at least.Less than 24 hours later while driving on the freeway, our tire exploded suddenly. Luckily we made it out of the dangerous situation ok and the technician who helped us replace the spare tire explained how this was due to extremely low tire pressure since it ripped from the sides of the tire. This came as a shock especially since we were sent a video of the service that was done and explained how the tires were healthy and set to the right pressure. Unfortunately this video did not actually show the act of inflating the tires or even a pressure sensor to indicate the right pressure. At this point it seems likely they didnt do a lot of the servicing outlined in the agreement and probably did not ensure the health of the tires. They were quick however to insist that the brake needed to be replaced, probably so they could charge us an additional $500.We tried contacting Toyota Sunnyvale repeatedly and were never able to connect with any service rep over the phone. Eventually after 5+ tries, we could only connect with someone via text. They were not responsive and never reached out to us via phone after we said they can reach out anytime to discuss this matter. After sending the photos of the tire damage via text, they said its most likely due to driving over a nail and that their records show the tire pressure was set and that there is nothing they can do.The photos of the tire are attached below and I will let the reader make that judgment on whether a nail was the cause of that damage. There is also no nail embdeded in the tire and no evidence of tire pressure fading over time given the sudden explosion on the freeway.At this point its pretty clear they did not actually do proper tire maintenance despite saying they did and assuring us that the service was comprehensive and that no more servicing should be needed for the next 30-40k miles. I have never seen a tire explode less than 24 hours after proper servicing done on a car. This entire situation is really just unacceptable and disappointing.We were hoping for them to be helpful in just getting the tire replaced, but they instead decided to just shift the blame towards us.I hope this serves as a cautionary tale for those considering doing your business with Toyota Sunnyvale. I would recommend going to any other place as I have never seen a dealership display such predatory practices while providing terrible services and unresponsive customer service. Wish I could give this 0 stars if possible.
Name: G**** K***
Date: 2023-04-29 17:25:12
Rating: 5
Comment: I just bought a new car here and it was a very simple buying experience. I would recommend others to do business with this dealership. Ask for Amir in sales he was a pleasure to work with.
Name: V****** N*****
Date: 2023-04-24 18:04:55
Rating: 5
Comment: Was able to pick up a GR86 from here at MSRP with very minimal accessories. King Pizarro made the buying process straightforward and didnt push hard for any upsells. I would not hesitate to recommend Sunnyvale Toyota!
Name: F****** D***
Date: 2023-04-04 18:56:08
Rating: 5
Comment: I love that you sell your cars at MSRP, not like the other guys. I was lucky to interact with Kelvin Aragon since the beginning of my car search. Kelvin was knowledgeable, professional and respectful. He asked me the right questions to discover what was really important to me, before trying to sell me a car. He was transparent and went above and beyond to make the experience very pleasant. Im so happy with my purchase thanks to Kelvin.
Name: N**** V*******
Date: 2023-01-24 18:51:37
Rating: 5
Comment: Recently my husband and I purchased a hybrid rav4, and I can say that it was the best service I have ever had in my life, in a car dealership, mr. Ahmad Hatamied treated us wonderfully, a very attentive and helpful person. I am very grateful that he has been the one who helped us throughout the process since June, when he helped us by putting us on the waiting list and since then every time we went to ask he treated us with pleasure and kindness
Name: T****** C****
Date: 2023-01-24 08:55:59
Rating: 1
Comment: Summary: During routine maintenance, dealer crashed the car, lied, and didn’t take full responsibility until dashcam footage was shown. A supposedly 5-day repair turned into 37 days in total. Complete failure to communicate throughout the process. Had to file complaint with Toyota corporate. Ruined my entire holiday.In December, I took my Tundra in for routine maintenance. While pulling out the vehicle to me, the employee driving crashed it in the garage while making a sharp turn (see pic), damaging the passenger side. The entire incident was captured on dashcam, including the driver’s colorful commentary and attempts to cover up the damage. Despite the employee knowing he had damaged the car and many other dealership employees seeing the incident, he decided to hand it off to me as if nothing had happened. It was raining that day so I didn’t catch the damage until I got home.I contacted the dealer and at first, they didn’t care too much. Only after I provided the brutally obvious video did it kick them into gear in getting a loaner set up for me. I brought the car back on Monday (2 days post-incident, because apparently they can’t do loaners on the weekends) where I was told it would be finished by Friday (6 days post-incident).Friday passed and there were no updates. I called many times daily only to get in an endless loop of being transferred by the operator to my service advisor, who would never pick up the phone, respond to my text messages / emails, or give me a call back. It took 4 days and 10+ calls before I got a text with a new ETA of 12 days post-incident. On the new ETA date there was again no update and no answer to my calls. Only after threatening to come in person did I get a text telling me to contact the body shop doing the repair (Golden West Collision). The body shop was responsive and that was when I learned the car wouldn’t be done for another week. By now, my holiday travel plans were toast.19 days post-incident, the body shop was done, but the decals on the side of the car hadn’t been delivered by the dealership. I was almost 3 weeks without usage of my vehicle so I picked it up with the agreement that I would come back once the part was in to get it put on. I checked in every few days, but even 2 weeks later (32 days post-incident) the part was not delivered. I had no other choice but to file a formal complaint with Toyota corporate. Magically a few days later, the body shop received the part from the dealer and 37 days post-incident, the repair was complete.Accidents happen. Had the dealership not tried to lie about the incident and been active during the repair process, I would have accepted that. However, the complete failure by so many employees from the maintenance staff up to Bill Moody, the service manager, is unacceptable. I shouldn’t have to call dozens of times, go around the dealership, and open a case with corporate for them to fix their mistake. If I hadn’t, I bet the repair still wouldn’t be done today.My compensation for this mess? Not even a refund of the cost of my service, but a “credit” in the event I come back to for service in the future.
Name: C***** W**
Date: 2022-11-29 00:40:18
Rating: 1
Comment: Building still under construction (a year already?)Service department don’t have enough space or engineer or they have too many customer??In July spend more than 4hrs(with appointment) can’t finish my maintenance and no any maintenance or service report.This time takes 7 hrs for 20k maintenance. and just drive
Name: A******* �** (****************
Date: 2022-05-17 09:32:23
Rating: 4
Comment: This showroom is big one. They do offer very competitive rate.Showroom manager and sales executives are very helpful and guide will.They also has good offerings of Pre-owned cars.
Name: P************ D***
Date: 2022-03-30 20:10:28
Rating: 5
Comment: Bobby Scott and Martin Tamrazi are both good at their work proficiency. I liked their commitment and finishing work on timeReview02- I would like to thank you Nobu, who helped me in my lease end options
Name: B***** H*****
Date: 2022-02-23 21:34:28
Rating: 1
Comment: *** UPDATED REVIEW ***DO NOT BUY A USED CAR FROM THIS PLACE!My “Precertified owned Used Car” was fabulous when I first bought it HOWEVER, after being sideswiped on 04/23/18, my driver window stopped working, WELL, when I took it to the body shop to get the side swipe scuffs fixed, I was told my car had been in a previous wreck (despite the “Clean Carfax”). I had to take the vehicle to Sunnyvale Toyota to have them repair the window and Jim Garcia “fixed the window (the wiring had been in the window track therefore severing the wires) and in fixing the window, he did not place the wiring back In the wire harness correctly after duct taping the wires all together. SO, in June of 2020 my speakers stopped working…. Well I now know after Mr Garcia (the Body shop guy that has since retired) Jerry rigged everything because the service department has no record of my window ever being repaired there so the repair was completely off the books (just like the previous wreck my car “wasn’t in” ! Oh and Raj no longer works there either. Also, I decided to get an estimate done to see how much the wire damages would cost me…. Almost $8,000.00 it would cost me to get the wiring fixed. Since the estimate after the speakers stopped working, the reverse camera, radio, CD player, side view mirrors, basically most of the dashboard has completely stopped working and they refuse to repair the problem that their guy caused.So please save yourself a bunch of undo stress and get your precertified owned vehicles somewhere else and definitely NOT HERE!!! My air bags won’t even deploy due to all the wires being severed in the driver door.So my previous review is completely null and void!!!😡😡😡😡😡😡😡😡😡😡😡😡😡😡
Name: L******* D***** M****** M*******
Date: 2021-10-22 15:40:27
Rating: 5
Comment: Toyota Sunnyvale is one of my favorite dealership to take my Yaris for service. Maria Castillo is one of the adviser that she has a great experience about car’s services and I always make an appointment with her, she is great on telling what kind of service my car needs. People are very friendly there, clean place, very organice. If you want to wait for your car at Toyota Sunnyvale, there is coffee, wifi.
Name: D***** J******
Date: 2021-10-20 06:08:44
Rating: 5
Comment: Quick edit to add that I bought my Tacoma from Sunnyvale at MSRP when quite literally all other dealers in a large radius were marking up their new Tacomas an extra $9,000.After searching constantly the last two months for a specific Tacoma it was so nice to have Amir make the process of buying my first new vehicle so seamless. He helped me the whole way and was always available to answer any questions that I had throughout the buying process. I had to fly out to Sunnyvale because of the distance from where I live and it seemed like my day was falling apart when my 6:30 am flight was delayed, causing me to miss my connecting flight and stranding me in SF three hours before I was supposed to arrive in San Jose. I thought I was going to have wait 3 hours at the airport and Uber over but Amir, working on his day off because it was the only day I could make it there last week, came and picked me up in SF right away! I cannot overstate how thankful I am for all of his help and would recommend your dealership to anyone I know looking for a vehicle.
Name: P**** P****
Date: 2021-10-06 03:02:36
Rating: 5
Comment: Toyota Sunnyvale, Nobu, George and Martin gave us an amazing experience buying my second Toyota today! Id recommend this dealership to anyone interested in a stress free, friendly, and kind buying experience. Special thank you the their GM Kevin, even with his high level, he is so down to earth and talks to the customers like we are the same level. For all my future Toyota cars, they will be bought here.
Name: A***** B*****
Date: 2021-01-14 05:27:07
Rating: 5
Comment: Kalandar did a great job on the sale of our new car which he helped to get shipped to us in Colorado. It was a great straightforward price and Kalander helped us to get the best financing. He took videos of our new car and was also so quick and responsive. I highly recommend A++
Name: R** W***
Date: 2020-09-06 22:22:51
Rating: 5
Comment: Just purchased a 2020 Prius Prime. Quite pleased with the process & the car. I’ve been bringing my older Prius Plug-in to Sunnyvale Toyota for years. Always totally satisfied with the service experience. Not that the car needed much; it’s Toyota... Anyway, they had the car I wanted. 0% down & 0% interest is a winner. Andre took the lead as Salesperson, explained things clearly, was efficient but not rushing me. In the end, he even delivered the car to my home. It looks sharp + zero buyer’s remorse. Thx Andre!
Name: P*** C****
Date: 2020-02-23 08:34:07
Rating: 5
Comment: Today I returned to Toyota Sunnyvale for car maintenance. Marcus received me. I dont speak English. He is very friendly and very patient. He helped me translate on the computer and explained every service item in detail. He, he is a good person, and hope to see him again next time, thank you!
Name: A**
Date: 2019-07-31 17:27:30
Rating: 5
Comment: Responsive, personable, courteous, kind, honest. A wonderful car buying experience top to bottom. Martin in Sales and Marwan in Finance were both sincere individuals and we most definitely enjoyed working with them. I would highly recommend Toyota Sunnyvale to friends and family. And loving the new Prius Prime Plus.
Name: L**** Z*
Date: 2019-05-24 21:23:24
Rating: 5
Comment: This gentleman saved us. We have been to several place n try to take of this rush nail and sale our car! Only this young man helped us out! He is really professional! helpful!nice!and patient! Thank you! Time to buy another Toyota!
Name: Y**** D***
Date: 2019-05-12 04:45:25
Rating: 5
Comment: Great service and more decent price compared to the dealer in Santa Clara. Shah is super friendly and patient. He introduced every single detail about the car, even the secret about the series number. We made the deal and are very satisfied with the price and service.
Name: J*** W
Date: 2019-02-18 18:54:40
Rating: 5
Comment: My car buying experience this time vs the last went from good to exceptional with Cindy this time. Both times, the Sales Associates were exceptional. I had visited Toyota Sunnyvale to get my Sienna serviced, and was browsing around the new 2019 RAV4. Cindy was walking a customer around some vehicles and explaining the redesign and new tech details. I had asked her some questions where she had good answers to. We followed up with a test drive the following week or so. I was initially interested in a RAV4, trading in my Sienna. Cindy asked what trim, so I could have the right test drive experience. I got back to the lot and felt the 4Runner, my all time favorite, was a better fit for what I was looking for. She didnt mind the idea, even though nothing was certain, she asked if I wanted to compare on the same day to get a better comparison for what I was looking for. That was a good idea. We then followed up on me searching for a white ext, black int 4Runner and the price range of what I saw at a sister dealership. I mentioned to Cindy that Im trying to spend as little unnecessary time at the dealership as I am busy with other things during the week and coming weekend. The morning I came in to discuss, I had said Id be in by 9am, and as I rolled in at just a little after 9am and parked, she was already coming out of the showroom to greet me. We worked on getting a vehicle in from one of the distant sister dealerships, and I received a call that day that they got the one I wanted delivered. I mentioned that I had about one hour to perhaps get some part of the paperwork done and the Sienna assessed for trade-in. She then made sure that when the one hour was coming up, she asked me if I was ok on time, and that things were almost done. She was very vocal to the Managers about my time, and they ensured I didnt stay longer than I could. The next day, we took care of business. Same routine, I parked the Sienna, Cindy came out, asked if I wanted tea or coffee, and we got to work. I was in there that morning for a process that lasted less than half the time I experienced the first time. All thanks for understanding when is the best time to be at the dealership and Cindy arranging the resources so I wouldnt spend more time than Id like. A great experience here at Toyota Sunnyvale. Its my Toyota dealership of choice.
Name: B** G****
Date: 2018-12-08 12:55:26
Rating: 1
Comment: Purchased a Certified Pre-Owned 2012 Toyota Prius a few years ago, dealer showed me a clean Carfax, a 160 point inspection and assured me the vehicle has never had any major repairs done. When I went to sell the car recently, both Shift and Carmax told me the car had significant front frame damage and the front apron was replaced at some point. This resulted in a deduction of nearly $4,000 in resale value.
Name: D**** F*******
Date: 2018-05-01 17:33:27
Rating: 1
Comment: Typical sleazy salesman that will tell you anything you want to hear to get you to their door. Calling to confirm availability is useless as all they did was say it was there but that was a lie. Took my pregnant wife and two children on over an hour drive because Luke said the vehicle was there only to show up and he said it was already sold and he misunderstood me. The six emails corresponding throughout the last 3 days including today the heading was the black one there was no way he could have been mistaken. You would think in 2018 you and have honest people in this world not Crooks and criminals working for a Toyota dealership I left Furious as my wife and kids have been tired from the drive only to turn around and get back in the car and drive home another hour.I found out they had a Black/Black Sienna that a new sales women was able to find (texted me pictures of it and all). I hand an appointment to return to buy it as she was great help BUT I got a return call from the GSM the next day saying he is under direct order from the GM Not to do business with me due to the nature of my Yelp ReviewAny GOOD/SMART GM would of found out about the situation and came down on the SHADY SALESMAN not the customer. I was even ready to go back and buy the one I was there for 2 days ago that Luke said was sold. Offer a free detail/tank of gas/floor mats or anything as an apology for how I was mistreated but rather a slap in the face as I as the CUSTOMER was wrong
Name: l***** m*****
Date: 2018-04-15 15:28:23
Rating: 5
Comment: We purchased a used Honda CRV from Vinod Kumar and he was more than helpful, and went on multiple test drives with my daughter and I. Bart DiCairano, the finance manager also made the purchase go quickly and smoothly. It Just Worked!
Name: D***** D* C****
Date: 2017-09-05 22:33:45
Rating: 1
Comment: This review is about their SERVICE department - I have no experience with their sales branch:The summary: unless you have infinite time to dedicate to calling them over and over, only to hear the phone ringing and nobody picking up or returning your calls, do not bring your car here for service. They damaged our car, then it disappeared for weeks with nobody knowing what the status was, and nobody kept us updated or called us. There was really no way to talk to anyone from the service department who knew about the status of the vehicle. Read more for details.I brought my wifes Prius in for service and they made a dent in the side of the car while it was there. When we notified them they said we had to talk to a manger. The manager eventually got back to us and said that after reviewing the tapes they were going to fix the dent on the side of the car (although of course we still had to pay for the car maintenance service that was performed).We left the car there for more than a week and still nobody called to let us know about the status of the car. I called them many times, and every time I got redirected to different phones where nobody picked up. I left my phone number to one of the customer service operators for someone to call me back and nobody did. After 3 days I called again, just to hear the phone ringing and nobody picking up.I was finally able to talk to someone (selecting on purpose the wrong option in the automated service) and asked to be connected to a manager (I did this twice with 2 different managers). Both the managers I tried to reach also didnt pick up their phone and their Voice Mails were both full making it impossible to even leave a message.There was literally NO WAY to know what happened to our car, if it was ready, or even to talk to someone who was not just a phone dispatcher with zero information. I have wasted hours trying to talk to someone and to locate my vehicle, in addition to paying lots of money for a very simple maintenance service and getting our car dented in the process. Its clear that they dont know how to0 do their job and they dont have a system in place to even assure a car doesnt disappear from the map.If you want to worry for the next few weeks and waste mornings calling them, feel free to get your car serviced here. I dont have that time and since they displayed the worse customer service I have had so far in the Bay Area, I will definitely never go back.UPDATE 1 - after another 4 days I still dont know the status of our car. Apparently its in a body shop and they cant even get in touch with the body shop itself to figure out what the status of the car is (its evident now that nobody knows how to use a phone). In the meantime we had to move 3 hours away from Sunnyvale without our car, which is a huge inconvenience and it also means that eventually I will have to drive back to Sunnyvale just in order to pick up a car that should have been ready weeks ago.UPDATE 2 (09/05/17) - Called a bunch of times and left 2 voice mails to a service advisor different from the one who was following us (since that person has been MIA for 3 weeks now). Guess what? Nobody picked up, nobody returned the voicemails. I was finally able to speak to the Customer Service manager who, despite the fact he has a lot of improvements to bring upon the organization to even call his department Customer Service, tried to call the body shop (unsuccessfully) and then eventually went there *in person* to check on the vehicle. On one hand I was surprised to finally find someone helpful, on the other hand, an organization where not even the manager can get in touch with a department and has to physically go there to check on the status of a vehicle is just plainly ridiculous. Good news is that the car is finally ready (3 weeks later - fixing the side of the car they broke), bad news is that nobody let us know. So if I didnt take it upon me to waste my morning calling over and over, I might have never knew about it.More to come after I drive there to pick up the car...
Name: J******* A****
Date: 2017-07-23 17:09:32
Rating: 5
Comment: This dealership is AMAZING! They are dedicated to making sure their customers receive the best car with a good price. I loved the customer service of all the staff members. They were patient, caring, and welcoming. As a student and full-time worker, They found me a awesome car in great condition for a great price. I really love my car thanks guys. Leanne was my car salesman and she is amazing. She went the extra mile to help me even though she didnt have to. Thank you Leanne 🙌🏽❤️
Name: D************
Date: 2017-06-23 03:27:15
Rating: 5
Comment: Our Wonderful Experience At Toyota Sunnyvale!My Wife & I Purchase a 2007 Chevrolet Trailblazer LS.Our salesman, Kalan H. was a pleasure to work with!He answered all our questions. He even brought us water, includingour dog, Elsa! His manager, Jorge A took care of all of our concernswithout hesitation! In conclusion visit Toyota Sunnyvale for a pleasantshopping experience!Sincely, David, Chris, & Elsa too!
Name: W****** L**
Date: 2017-06-22 09:26:42
Rating: 5
Comment: Recently, I bought a new Prius here! I love the car, before I purchase it, I had visit the Steven Creek Toyota, they push you so hard, I visit only about 20minutes, the manager offer you a price which is not that good actually, and told me only today which is ridiculous. sunnyvale is super nice, I mean the Chinese sales Luke Zhang he is a super super nice guy, he tried so hard to help me since I first time meet him, so I decided to purchase the car here only at the second week, cause I got a ideal offer and the best service here.
Name: j************
Date: 2017-06-16 21:32:28
Rating: 5
Comment: Love our 2016 Yaris SE. Weve already driven around the western states. Gonna trade it for a 2018 when theyre available soon !
Name: M**** W*****
Date: 2016-12-04 00:15:10
Rating: 1
Comment: Came into Sunnyvale Toyota to buy a car. I told them the whole deal was dependent on the amount they gave me for my trade. They said they would really like to work with me and that they would love every opportunity to earn my business. After they came back with a trade amount 2-3K below what Kelly Blue Book said my car was worth in fair condition, they refused to work with me to get me the amount of money I wanted for my trade. I called Stevens Creek Toyota, they looked at my trade and gave me exactly what I asked for as far as value. They gave me exactly what I asked for on the price of the new vehicle. No hassle, no fuss. Skip Sunnyvale Toyota and go to Stevens Creek Toyota. Please dont waste your time at Sunnyvale Toyota!The picture is the Sienna I got from Stevens Creek Toyota. Im loving my new van! :)
Name: M**** M*
Date: 2024-06-25 22:02:43
Rating: 5
Comment: Shout out to Jaden who was so helpful and patient helping us with the Toyota app setup! He took the time from his break to help us with the app. This is the reason customers come to this dealership!