Tracy Chevrolet

Category: Chevrolet dealer
Address: 3400 Auto Plaza Way, Tracy, CA 95304, United States
Phone: +1 209-627-0935
Worktime:

Day	Time
Monday	9 AM–7 PM
Tuesday	9 AM–7 PM
Wednesday	9 AM–7 PM
Thursday	9 AM–7 PM
Friday	9 AM–7 PM
Saturday	9 AM–6 PM
Sunday	10 AM–6 PM

Site: https://tracychevrolet.org/
Rating: 4
Services: Service options: Delivery, In-store shopping,
Accessibility: Wheelchair-accessible car park, Wheelchair-accessible entrance,
Offerings: Car wash, Oil change, Repair services,
Payments: Cheques, Credit cards, Debit cards, NFC mobile payments, Credit cards,

Photos

Name: R*** M******
Date: 2024-06-19 03:46:34
Rating: 1
Comment: I’ve been going to Tracy Honda for over 10 years to service my vehicle. I went in for a standard oil change. I was texted that my vehicle needed additional services. I approved the services that I wanted completed and was told that my vehicle is being worked on and my service rep would contact me when it was done. The day went on and I hadn’t heard back. When I called, I found out that the service department was closed and that I would have to call back Saturday morning to find out the status of my vehicle. (I had plans Saturday that I had to rearrange because of this). When I called in the morning, I was told that my vehicle was ready. So I rushed to pick it up. When I picked it up and tried paying for the services, I noticed that the total was lower than I expected. I asked if they completed the additional service only to find out that they hadn’t even started on it. The agent told me that he sees the approval, but didn’t know why it wasn’t not done. Obviously I was furious, I went ahead and payed for the oil change because I was already late for my other plans and I couldn’t leave me vehicle behind again. Now I have to figure out when I can go back again and have the additional service completed. Very disappointing.

Name: B****** E****
Date: 2024-06-12 01:42:29
Rating: 5
Comment: Very knowledgeable staff, friendly. Shared advice on how to take care of my vehicle. Love that. Check them out.

Name: A*** H********
Date: 2024-06-10 20:01:24
Rating: 5
Comment: Service Advisor John Bartlett and Shop Manager Peter provided the most excellent service. I have been a Chevy owner for 33 years, these guys raised the bar. Thank you!

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Name: S******* T*****
Date: 2024-06-10 14:48:45
Rating: 1
Comment: Don’t trust this guys They can sell you a car with major damage like the transmission or engine like mine. Zavedra remember?.Never come back and will never recommend to anyone.

Name: C**** J**********
Date: 2024-06-07 23:57:57
Rating: 5
Comment: My husband and I initially came just to do a test drive on a car I was interested in. We worked with Fernando and Alex. Both were very friendly and great to work with. I did not get the sleezy salesman vibe. They are both family men who were very upfront about the car we were interested in, how the financing worked, and what they could do to help us with being more comfortable with our decision. I ended up making the decision to purchase a used Lexus from them. Alex was very quick and made the paperwork a very easy process. He is very honest as well. He did whatever he could to make me more comfortable with my decision and there were no hidden fees. He explained everything I was being charged for. The only complaints I have is they promised I would leave with a full tank of gas (which I did not, it was only less than half a tank of gas) and the road they take you for the test drive is extremely rural and bumpy, so I almost did not buy the car as I was concerned how bumpy the ride was. But overall, it was a fantastic experience. I highly recommend Fernando and Alex.

Name: E**********
Date: 2024-06-03 16:12:11
Rating: 1
Comment: Horrible experience would not recommend at all. Me and girlfriend went to go look at a car and they wouldnt negotiate at all even though the car had a huge gash on the driver side rear quarter panel and deep scratches all over the car. All they did was remove 100$ from the Gap insurance on the loan which was already overpriced. i asked for even a couple of oil changes and completely shut us down. Then when I told them I wasnt interested anymore Tom Friedman got very rude and was trying to guilt trip me saying that are you really going to do this on your girlfriends birthday and didnt even shake my hand which is completely unprofessional. They dont even work with most of the credit unions cause as one of the other salespeople said they dont have good relationships with them and I wonder why. i would not recommend to anyone red flags all over

Name: D*** B*****
Date: 2024-05-23 13:19:15
Rating: 1
Comment: I had an appt at 1030. I felt like having an appt was worthless. My car not completed until 1245. That was a lot of my time for an oil change and tire rotation. Although they did offer to transport me somewhere, I had things I needed to get done after.

Name: J***** M****
Date: 2024-05-20 20:11:41
Rating: 5
Comment: Fernando and Adam are amazing. Third car Ive purchased from this dealership in the last 4 years.

Name: L***** K****
Date: 2024-05-17 23:38:11
Rating: 3
Comment: Very friendly, they didnt have the car we wanted. They were very nice even though we didnt purchase.

Name: R**** G*****
Date: 2024-05-07 19:54:34
Rating: 1
Comment: Bought a truck from them 2 years ago. Ever since I got it the check engine light comes on and off. I got the extended service warranty and it doesn’t apply every time I bring it. They said it’s not for maintenance but it was covered for an air filter but they lost my engine cover and they couldn’t even ship it to the house had to drive another 45 minutes so they can have me put it on myself. Check engine light on again after they told me to take it back if it comes on so I took it back for misfire and they said it doesn’t apply drove out 45 minutes for them to say sorry we can’t do nothing for you.

Name: S**** M****
Date: 2024-04-29 21:02:49
Rating: 1
Comment: Had a really bad experience here with repairs on my Chevy bolt. SAs here are waiting to trap you in with false promises and charge $$$. They kept my car for close to 30 days with no progress and then came up with the theory of rodent damage after which they put everything on my insurance including rental car. This was absolutely unknown to me as they ddnt give me full disclosure on this. When I told SA that I need to talk to insurance, they immediately resorted to threatening tactics by having the rental agency call me in 2 minutes asking for payment on rental car. Funny enough, there was no payment pending in their system when I returned the rental car next day. So it was easily a play by SA & his friend from Hertz. Horrible experience with no communication from SA & cheap tactics to loot money from customers. Never recommend, never going back there!

Name: J******* B********
Date: 2024-04-27 15:56:33
Rating: 1
Comment: Three most recent times, expected timeframe did not meet expectation. On an oil change, walked around the mall ALL day for service that was supposed to take an hour.Told service desk about front stabilization problem during oil change and was told ask was fine. Turned out, entire front end including tie rods etc needed to be replaced.Last service, took day off to bring in vehicle only to find someone ordered the wrong parts, spent hours at mall and restaurant only to be told that.

Name: A***** I******
Date: 2024-04-21 23:53:56
Rating: 1
Comment: Don’t bring your car here for service. They checked my brakes, told me it would cost 1000 dollars to replace the pads and rotors and when I said no they gave me my car back with a lug nut that was wayyyy over tightened and won’t come undone now. Thanks for nothing.

Name: A**** K***
Date: 2024-04-20 19:37:24
Rating: 1
Comment: Employee nearly crashed into us head-on luckily I was able to avoid the crash. This guy wanted to sit there and fight. Absolutely horrible representation for your company while driving your vehicle and wearing your uniform. Alex Said, instead of apologizing for HIS mistake wanted to sit there and argue and fight. I could only imagine how he treats his customers. I would suggest if you’re about to be a customer STAY AWAY.

Name: J*** F******
Date: 2024-04-19 21:47:16
Rating: 1
Comment: I have a 2023 chevy Silverado 1500 diesel that I purchased from chevy last year. My father lives in Colorado and wanted to find a vehicle like mine to purchase as well. After much looking, he found one local to me at this dealership. He reached out and contacted the dealership and struck a deal with them on the truck they had in stock. He purchased airline tickets to come out in 4 days to get the truck after making the deal with this dealership. After all of this, they sold the vehicle to another customer paying more and called my dad to say tough luck on his end. I am a business owner here in the bay and have now employed my Attourney to reach out to the dealer on this issue. I have also reached out to my Corperate account rep at chevy. DO NOT TRUST THIS DEALER . I use capitol chevy in San Jose for about 5 trucks a year. They are great.

Name: S***** F****
Date: 2024-04-18 19:07:03
Rating: 5
Comment: We have successfully purchased a vehicle.

Name: S** B
Date: 2024-04-13 18:21:15
Rating: 1
Comment: If you want to sell your car and you value your time do not bring your vehicle here. I was greated by Dominic via email and phone. We set an appointment on my off day which was on a Saturday. I get there and Domnic left but no call to warn me not to come in. Cool. I talk to him on the phone Monday and we agree to bring it Tuesday evening. I leave work early and arrive to the dealership. Now Domonic comes out totally different attitude from over the phone. He puts on this weird poker face and low balls me. Then comes back a little higher. But I was told bring your car in and I would get the highest offer around. But all I got was an auction style bidding war. I knew it was a low offer so I went across the street to Tracy Volkswagen. I text John the salesperson and worked with Chad the buyer and they gave me $2000 more then Chevy. Only took 20 minutes.And another couple did the same. Left Domonic for Tracy Volkswagen and were in and out. That’s how you run a business. No haggle. Friendly and Fast! I would definitely choose to go elsewhere.

Name: J**** R****
Date: 2024-04-11 05:05:58
Rating: 5
Comment: The service is always great! I met Matt at Subaru years ago and was glad to see him when I bought my Silverado. It is always a pleasure working with Matt.

Name: B**** S****
Date: 2024-04-03 18:16:35
Rating: 5
Comment: Yesterday I visited Chevrolet in hopes to sell my 2022 Toyota Camry. I was greeted by a fellow Afghan but was then helped by Dominic. He was extremely friendly and he assisted me in getting a much higher offer than what I was offered from other dealerships including BMW, Mazda, Volkswagen, and Mercedes. He even offered me a ride to my house since I live about half an hour away from Chevrolet. I definitely recommend to visit here and ask for Dominic.⭐️⭐️⭐️⭐️⭐️

Name: J*** V******
Date: 2024-04-01 21:53:33
Rating: 5
Comment: Andrew, Alex, and Walid were awesome and helped out on making the best decision for my wife’s trade in and to get into a new Suburban. The end-to-end process was smooth and quick and we were taken care of very well. The customer service and support was fantastic and we’re very happy with our new Suburban!!Thanks guys for your phenomenal service and attention to our needs.Susan & Joey Vallejo

Name: R*** V*******
Date: 2024-03-15 18:13:37
Rating: 5
Comment: Just want to say if youre looking for a car ask for Kevin Saavedra in the internet sales department... he went above and beyond in his effort and was quick to respond and address all questions and concerns I hadabout the car. Hard to find an honestsalesman but hes a straight shooter and very helpful.

Name: B*** H*******
Date: 2024-03-06 14:45:13
Rating: 5
Comment: The service staff was excellent on Saturday March 2.I never go anywhere else for all my cars and trucks.

Name: J***** M***
Date: 2024-02-28 22:54:53
Rating: 5
Comment: John, the service advisor is amazing goes above and beyond every time I call for questions or anything excellent customer service

Name: K***** M*****
Date: 2024-02-23 04:54:26
Rating: 5
Comment: The process was smooth and simple and everything was done on time and the service advisor was great.

Name: a**** g*******
Date: 2024-02-16 20:28:20
Rating: 1
Comment: As a mechanic this was the poorest service experience I have ever witnessed. To take in a vehicle for a specific reason and give me a diagnosis from a stores code from god knows when? The battery was replaced and when you have a bad 12v battery you will get some random weird codes. To say I need a 14k transmission when the vehicle was not road tested. Finding “metal” in a transmission with 113k miles is common. What’s not common is chunks and shavings. So to use a stored code and “metal” in oil to a high mileage transmission is crazy. Then charge me a diagnostic fee. I took the vehicle in because it keeps giving me a thermostat code never have I pulled a transmission code or been notified by onstar about a recurring transmission CEL. That’s the laziest way to diagnose and guess a fix. Only reason I didn’t work on the vehicle because of it being high voltage.

Name: J**** O*****
Date: 2024-01-25 18:56:02
Rating: 1
Comment: Bad experience. Would not recommend this place. Bought a used car. Paid extra for “jd power certified used car”. What a joke. Got home the car had a busted taillight, a cracked windshield,and a busted backup camera as well as a few paint issues. And my large down payment somehow disappeared in the deal. 6k down to lower what I was financing, somehow the amount that got financed didn’t even change. These guys are crooks.

Name: J*** R***
Date: 2024-01-21 20:25:22
Rating: 5
Comment: I have very good service every time I have brought my truck in Thank You, John

Name: M* L 2**
Date: 2024-01-02 23:59:26
Rating: 5
Comment: Great customer service. Javier was very courteous and made sure I had my car back before the holiday weekend.

Name: J**** S****
Date: 2023-12-21 23:41:10
Rating: 5
Comment: My sales rep Kevin was amazing! He kept me updated and informed of my order and worked tirelessly to get my order filled. He was very easy to talk too and work with. I will be working with him again when I’m ready to purchase another vehicle!

Name: s***** P****
Date: 2023-12-09 23:20:18
Rating: 5
Comment: Crew was awesome!! We were able to purchase our truck quickly and they had everything ready for us to pick it up. Thank you Kevin and team!!

Name: N G
Date: 2023-12-06 19:11:36
Rating: 1
Comment: Came here for tire rotation had appointment at 9 am and check in at 9:02 am . Got my vehicle after 11:10 am . Won’t recommend for any Chevy service . Unless people enjoy sitting in wait room .Terrible time management by dealership.

Name: B****** B*** B******
Date: 2023-11-25 23:43:24
Rating: 5
Comment: Had gone in to enquire and possibly purchase a potential Chevy. Came out with a brand new car with all my questions answered and the process of buying made as smooth as possible by one of the best car salesman I have come across Dominic Leyva!

Name: m**** r***** j*
Date: 2023-11-04 15:40:14
Rating: 1
Comment: Had my car towed there cost $150, after I drop my car off they say its company policy they cannot work on a salvage titled car, would have been nice to know that before I spent $150 getting my car towed there, it cost me another $220 getting it towed to another shop and they could care less, you think if thats their company policy and they know youre going to get your car towed there,they would mention that little detail

Name: A* S***
Date: 2023-11-02 17:11:38
Rating: 5
Comment: Andrew and Sierra provided an exceptional experience. They were very professional and the entire process was quick. I ended up with the perfect car for a great deal! Im very satisfied with the service and my purchase.

Name: K** M********
Date: 2023-11-01 15:02:52
Rating: 5
Comment: I had a special engine repair need, made more complicated by a supply chain shortage. The Service Manager took on this issue personally to get the job completed right and timely.Thanks Sam. Thanks also to the service associates Todd, John, and Matt, and to Royce, the mechanic, who completed the job.

Name: j*** v*****
Date: 2023-10-29 16:45:43
Rating: 5
Comment: My girlfriend and I went there to check out a used car, and Kevin Saavedra and Alex Said made us feel very comfortable. They did not pressure us at anytime into buying the car and made sure we had a great experience. I highly recommend them to anyone looking to purchase a car from Tracy Chevrolet!

Name: N**
Date: 2023-10-29 16:34:26
Rating: 5
Comment: Kevin S. and Alex S. Made my experience at Tracy Chevrolet amazing! They were so kind and patient! They didn’t try and pressure me into buying and they walked me through the whole process and answered any questions I had. They made me feel very comfortable and confident in my purchase. I highly recommend them! I walked away with a beautiful car at a great price. Thank you Kevin and Alex!

Name: M***** W*****
Date: 2023-10-05 18:12:39
Rating: 5
Comment: We had the pleasure of purchasing a vehicle from Tracy Chevrolet. The process was quick and easy and also low pressure from the knowledgeable sales representative Tom Friedman. Our family would highly recommend Tracy Chevrolet to friends and family!

Name: r** r*******
Date: 2023-10-04 02:10:27
Rating: 1
Comment: Not a good experience at all. Got an appointment, dropped off 1.5 hours prior. Came back at 3:00 since I heard nothing. Finally at 5:30 was told they hadnt got to my vehicle and asked if I would return next morning. I wasted one day so why would I waste another? Will go elsewhere and never return

Name: M****** V******
Date: 2023-10-02 22:35:23
Rating: 5
Comment: Had the pleasure of working with Sierra Kuhns for my purchase. She took the time to explain all the features and make sure I was equipped with everything I needed. Alex in finance was very personable and not pushy. Thank you Tracy Chevy!

Name: C***** V********
Date: 2023-09-07 19:22:34
Rating: 5
Comment: I purchased a Chevy Bolt EUV, Tom was very helpful answer all questions, no hurry and no pressure. I highly recommend Tom if you are looking for a car.

Name: B****** J**** B*****
Date: 2023-08-31 18:22:23
Rating: 1
Comment: Service manager told me that it will take 1h or 1hr 30 min for servicing my car. So I decided to stay at the dealership. When I didn’t hear from him in 2h, I inquired and was told it will take another 1h due to many cars being there. After 1h I was told it will take another 1h. Finally I received my car after 5h. It was complete waste of my time. The service manager should have been honest about the fact that it would take time. I live 6miles from dealership and I would have gone home had he given me a right estimate. I understand he can’t be accurate but giving an estimate of 1h while it took 5h is not acceptable. Worst dealership I ever visited. Now I trust Toyota, Honda or Nissan way more than Chevy.

Name: R** S********
Date: 2023-08-25 20:54:02
Rating: 4
Comment: Overall good job. Grease/oil needs to be cleaned from the door edge and steering wheel when mechanic is done. But this happens at every other dealership I’ve dealt with so I guess it’s the norm now.

Name: G***** K****
Date: 2023-08-24 21:44:33
Rating: 1
Comment: I purchased a 2019 GLS and when I got home thew front rear tire was flat and had a small tear on the sidewall. For 4matic benz you have to change all 4 tires. I bet the tear was there when I purchased vehicle. They have only one finance guy, so the waits are really LONG. I hope car buying was easy as getting groceries delivered. Disappointed with having to spend $2k for tires.

Name: H** H**
Date: 2023-08-18 22:51:26
Rating: 1
Comment: HORRIBLE EXPERIENCE!! Dominic was the absolute worst. As a 57 y/o woman talk about misogynistic, but, apparently those Ive spoke to about my experience had the same experience but it was a male who advised Dominic was just a know-it-all and zero customer service skills! Dominic then had the nerve to say there was a HUGE oil leak...no there isnt nor has there ever been! DO BETTER DOMINIC!

Name: J*** O****
Date: 2023-07-28 01:03:34
Rating: 5
Comment: Smooth and great Experience...our salesman Tom was wonderful made it so easy... And finance was not pushy thank you alex......

Name: w***** g*****
Date: 2023-07-27 16:37:42
Rating: 5
Comment: First time I dropped off my car check engine light came back on. They took it back gave me a car and fixed my car love the place. Thanks Todd

Name: P****** S********
Date: 2023-07-13 16:16:41
Rating: 1
Comment: I would give 0 stars if I could. Talking to a sales rep for 4 days planning to come down out of town. Get text message to confirm at 5am! The day before. Rearrange my day and head out early to be there first thing in the morning only to find out the car sold the night before. I don’t care you sell the car but for you to have time to text me at 5 am to confirm but not have the decency and respect to text it’s sold the night before or the morning of me coming in is crazy. Especially after all I heard during our communication was about what an amazing experience I’m going to have buying car from you.Would never to do business here, or recommend.

Name: S****** S R
Date: 2023-06-28 23:17:54
Rating: 5
Comment: I sold my used car here. Was very professional and a quick process. I worked with Dominic he was amazing..Would recommend it to my friends

Name: T** S
Date: 2023-06-20 05:13:07
Rating: 1
Comment: I worked with a sale person and agreed to the advertised price for a new 2023 Camaro. The sales person (Kevin Saavedra) was flaky with his availability, especially on Father’s Day weekend when I was heading over to the dealership and they decided to close early. I sold investments to have cash for the purchase and suddenly they jacked up the price by $5k even though we a lower price in writing. This dealership is shady, they lie, don’t honor agreements and have no respect for consumers. Run!!!!

Name: A******** G*** O*********
Date: 2023-06-19 05:26:14
Rating: 1
Comment: Bait and switch con artists.Was watching a vehicle online(on Tracy Chevrolet dealership website, not vehicle search engine) for about a week. Was advertised at MSRP. Friday night I noticed Chevrolet was offering $750 incentive on 23 Camaro purchase. Checked Tracy Chevrolet website price again, it reflected MSRP w/ an additional $750 deduction. At this point I got a trade in quote on their website. Wasn’t too happy with the trade in number, but nobody ever is. The next day(Saturday) I received a call from the sales manager Sierra. I told her I wasn’t too thrilled with the trade in value they gave on my car, and would have to fall in love with the car to bring it home. She seemed pretty confident I was going to love the car and said they would do some work on the trade in value of my rare BMW M3 if I brought the car. So I set up an appointment for the agreed upon(window sticker/ website/ phone conversation price). I show up for my appointment on Sunday(Fathers day) wife, teenage kids and trade in with me. All of us were ready to drive home(over an hour away) in a new car. Took a quick look at the car on the showroom floor while I waited for Sierra. Car exceeded my expectations and just as it should have the window sticker stated sale price as MSRP (obviously printed before the Chevrolet $750 incentive). Then I look at the driver side of windshield and spot a random piece of printer paper that says $5000 markup taped to it.When Sierra arrived, I asked her about the random printer paper. She replied “ that has been there since yesterday”. To which I replied “before or after you made my appointment? She had no reply except that the car has the rare 1LE package, which she knew was the reason I was thinking of purchasing the car in the first place. That $7500 package was on the car before it left the factory. Package was on the car before they printed the window sticker(which has 1LE package priced at $7500) that should state dealer markup. We were both well aware the package was on the car when I made the appointment.Obviously someone thought they had a fish on and could get away with throwing $5000 on top. They couldn’t even be bothered to print another window tag to at least try to fool me into thinking somebody along the chain of command made a mistake. Not that a mistake could have been made being Sierra’s desk where she booked my appointment is 3 foot away from the car, the MSRP sale price window sticker and the random piece of paper adding 5k to the price. The similar Camaro convertible right next to it had no random printer paper and was also still priced MSRP(no markup).I know they will reply to this saying there was some sort of mistake or misunderstanding on my part, but that is NOT the case. I have bought many high demand cars that have a dealer markup due to limited availability and dealer markup is always stated in the window sticker, most likely by law.Don’t waste your time like my family and I did on Father’s Day.The window sticker insuring every consumer gets the same price obviously means nothing at Tracy Chevrolet.

Name: J*** R******
Date: 2023-06-14 15:05:34
Rating: 5
Comment: The staff was very attentive, I dropped off my vehicle--received a call when the service was done, and they were flexible about when to it pick up. The concerns I had with the vehicle were addressed. Great service!

Name: S*** H****
Date: 2023-05-07 04:32:34
Rating: 4
Comment: The service guys are very friendly and on their game. I went in for a tailgate issue, they didnt have the part but special ordered it and had it fixed within a couple weeksThey allowed me to sit in the lobby at a table and do my homework while I waited for my truck to be fixed, they made sure I had coffee and came and sat and talked with me for a bit.

Name: A**** S******
Date: 2023-05-01 20:48:12
Rating: 5
Comment: Overall everything was great. Adam is very supportive and helpful. Always kept me updated of my C8 delivery.I would give zero to GM financing due to interest rate with excellent credit.

Name: M*** L**
Date: 2023-04-28 01:56:13
Rating: 1
Comment: Made an appt at 10am for a check engine diagnostic. Waited until 2pm and my truck hasnt been touched. Wasted my time. WHATS THE POINT OF MAKING AN APPT ANYWAYS!!! Very very disappointed. They sure want your money when selling you a truck, but when it comes to servicing it, SMFH

Name: A***** R****
Date: 2023-04-27 03:16:20
Rating: 5
Comment: Exceptional service, sales team worked with my budget. I bought the vehicle I wanted.Tom went out of his way to explain certain features, which no other salesperson with other dealerships have done with my previous purchases. Keep up the excellent service!

Name: R** C
Date: 2023-04-20 03:02:36
Rating: 5
Comment: Had an awesome selling transaction with Dominic. Very straightforward, no hassles and stress free. I was in and out in just couple of minutes. Wish all transactions are like this, as professional as it can be. General public should know that Tracy Chevy treats their customers politely, patiently and professionally.

Name: A******* N
Date: 2023-04-12 20:39:21
Rating: 5
Comment: John at Tracy Chevrolet was very polite and made me feel at home while taking care of my car. He walked me to the sitting area and offered me coffee if I wanted to stay and wait while my oil change was being done. They also offered me the option to give me a ride home while they worked on my car and back to pick up my car when done. It was quick and easy. When the service was done, John walked me over to the cashier Shirley to pay for my services. Shirley was so amazing at giving great customer service with a great smile and energy.I love taking my Pink Cadillac to Tracy Chevrolet. I have been going there for many years and love the people and the services they provide.Thank you all so much for always making my experience there a great one to remember.

Name: S****** G***
Date: 2023-04-03 15:19:00
Rating: 5
Comment: I love bringing my vehicle to Tracy Chevy. Not only does my car get returned in great condition but the people that work there are attentive, responsive and make sure you understand what work you are approving to be done. Huge acknowledgment to John and Sam for always making me feel like royalty here and Adam for being kind enough to cash me out when the service department was closed. I Love this dealership and wouldn’t go anywhere else for my car needs.

Name: H***** E***** S***** E***** H****** O*****
Date: 2023-03-27 18:59:37
Rating: 5
Comment: I am so happy I bought my Chevy at Tracy dealers because Stockton dealers are not that great and the service is bad but Tracy Chevy is the best!!!! I drive 47 minutes to get my oil changed because they are the best!

Name: P**** S****
Date: 2023-03-19 16:06:33
Rating: 2
Comment: Communication was an issue! I purchased a part for a seat panel, since my old panel fell off. My motor stopped working at the same time, thougt it was connected. However, the service department installed the part without even giving me a call to find out if I wanted the motor repaired. I found this to be odd, as service departments always call to let you know what they find wrong with your vehicle and to encourage you to take care of all of the issues and spend a little more. I had to keep my car there overnight to be repaired. Had to put my dog down on the same day. This made for a very stressful Tuesday!!!! ....I had not been to your service department in years, but my husband convinced me to return since he just bought a new Chevy Camero.

Name: G*** S*
Date: 2023-03-17 19:17:10
Rating: 1
Comment: I bought a 2016 Acura MDX with 86K miles on the odometer. After a couple of days I had some concerns about the transmission and how it didn’t feel like it was shifting right. I went in and Matt from service told me to take it to Acura of Pleasanton myself. I’m a little peeved because I’m having to go out of my way after less than a week of ownership. I drop the car off to Acura and it took them 1 hour to find that the car was leaking oil from the oil pump, the driver side strut was leaking oil, the car had an open recall on it just to name a few. Pretty safe to say that Tracy Chevrolet does not inspect any used vehicle they sell based on other reviews I’ve read on here, and this experience. Thanks for taking my money and selling me a problem. I have yet to have driven it 100 miles with a little over a week of ownership. Worst vehicle purchase I’ve ever had. BEWARE!

Name: A** S****
Date: 2023-03-13 00:59:08
Rating: 5
Comment: Fernando De La Cruz was great to work with!! He kept me informed every step of the way from ordering a vehicle until it arrived. Fernando thanks for the great service.

Name: H****** R****
Date: 2023-02-21 18:40:02
Rating: 1
Comment: Did not have a good experience yesterday at Tracy Chevrolet. I had made an appointment through the mychevy app and was set. My husband and I dropped the car off at the appointment time and was told it would take 2 hours. No problem. we stayed in town, had lunch, etc. At this point, it had been 3 hours, so I called 3x with no answer. We went to the dealership and noticed My car was in the exact same spot where i left it. They informed us that after 3 hours (after being told 2) my car was still not touched. No one called to keep us updated or anything. Of course thats when they said they would try to squeeze my car in then.. The worst part is, for some reason, when I got back into my car, there was an apple charger in my car hooked up. I dont even have an apple phone, so now I have someones charger. So now Im going to have to take a day off and reschedule my service. So disappointing.

Name: M*** A******
Date: 2023-01-19 16:25:18
Rating: 5
Comment: Todd serviced our car and the experience was by far the best I’ve ever had with a dealership. We needed a rental car for one day and Todd had everything ready to go when we got there. He communicated with me all that my car needed and the work was performed in a timely manner.Very professional!

Name: F**** C*****
Date: 2023-01-09 22:31:13
Rating: 2
Comment: We dropped off our car the night before for service at 7:30am the following morning. We didnt get a phone call about the car status by 9:30am so we called. We didnt get an answer on the first 3 tries. When we got thru to someone the forwarded our message to a voicemail box. After hours of not getting a return call we decided to travel the 17 miles to the dealership to pick up the car. We got there at 12:30pm. When we arrived we were told that it needed a repair and that it would take 2 1/2 hours and that there would be an additional charge. We were very upset to find this out after we had tried many times to get an ETA over the phone and went there personally.

Name: B****** P*****
Date: 2022-12-07 15:26:24
Rating: 3
Comment: I made an appointment for 8AM and had to wait until 11 for my oil change to be completed. I understand they were down 1 tech, but there was no alternative options for me as a customer. No shuttle service, anything. For those of us who work all week and long hours at that, Saturday mornings are literally the only option to get a basic service like this, and for it to take 3 hours is unacceptable. That was extra time I could not spend with my son, who I barely see during the week.I also noticed a large amount of 8AM appointments in the waiting room, more appointments than there would have been techs to begin with. It made me question whether my 8AM appointment would have started at 8AM to begin with. This was my complimentary oil change. I had a good purchase experience with this dealership, and up to this point an overall good service experience. While people were nice and not rude to me, this particular experience was below standard in comparison to other experiences with this dealer.

Name: A C********
Date: 2022-11-29 22:00:05
Rating: 5
Comment: Dominic Cervantez (no relation) from Tracy Chevrolet exceeded beyond the five star customer service rating . We were greeted by Dominic with a big friendly smile, and a firm handshake . Dominic made us feel comfortable, he explained the paperwork into detail and answered ALL of our questions .I highly recommend this dealership!

Name: L**** S*****
Date: 2022-11-08 01:19:20
Rating: 5
Comment: We got the best service possible. Todd and John in the service dept. John was the best and kept us informed all the way to getting our vehicle done on time.

Name: B**** D*** K*****
Date: 2022-10-20 03:05:49
Rating: 1
Comment: Went to the dealership, picked up the car, paid for it, over $1,600, drove it home and the check engine light came on again. Had to immediately take it back to the dealership to get checked out. Still have not heard from them on status of car. At this point I will likely never buy another vehicle from this dealership. If I had another option for repairs, I would take it to that dealership to get work done. I am sure they will come back and say something else needs to be repaired and it will cost me more.

Name: M****** M****
Date: 2022-10-19 16:09:30
Rating: 1
Comment: Alonzo inService doesn’t return calls and service couldn’t figure out what was wrong with my car. They lost my key and let car sit all day instead of calling me for the spare! So irritated that traded car in for a new Ford Ecosport! Chevy lost a car sales on top of it all!

Name: S******
Date: 2022-10-16 13:13:01
Rating: 5
Comment: The sweet ladies in service were so kind to me when I showed up right as they closed for a parts question. They went out of their way to get me some info and never bothered to look back at the time. It wasnt even their dept I needed info from, AND it was a FRIDAY! Sadly, I didnt get their names, but it was last week, Friday, Oct 7 th I believe. The gentleman in Service, Todd I believe, also impressed me with his willingness to answer and further explain a few things to me I didnt know about my Equinox. The eqmt report was SOOO equally as helpful, and Im so glad I finally got! Wished I lived near this location; what a difference from my 2 hometown Chevy dealers. Someone hires great staff here! Thx all!

Name: L****** �*** L******
Date: 2022-09-26 17:05:54
Rating: 5
Comment: Our sales associate, Fernando De La Cruz, was amazing! I really felt like he went the extra mile, which is a lost art in the auto sales world. I will buy wherever and whatever Fernando represents.

Name: L***** V*******
Date: 2022-09-16 06:25:25
Rating: 5
Comment: Todd was great in getting my 2015 2500 truck repaired from a transmission cooling line that busted. We had plans to go out of town in 2 days. Todd got it back and ready just in time for our trip. Thank for the great service

Name: B****** P*****
Date: 2022-08-28 13:33:39
Rating: 5
Comment: Sierra and Kevin made it easy and low pressure to buy my new truck. When the buyer for my old truck got shady, they honored the trade in price and bought my car for cash. They respond mes to the texts and answered all calls when I contacted them and they treated me like they would a friend or family member. They were patient, kind, and professional. Your dealership better do its best to keep them around for a while!!! I’ll be recommending them to friends looking to buy Chevy moving forward.

Name: J**** C* A****
Date: 2022-08-15 23:31:19
Rating: 5
Comment: Working with Teddy was a great experience! This is the second vehicle he has helped us purchase at Tracy Chevrolet and the fourth vehicle overall weve purchased at the same dealership over the last 30 years. It was a painless process and he was very upfront with price, warranty, money down, etc. Would definitely recommend Teddy and Tracy Chevrolet!

Name: W**** S******
Date: 2022-08-14 05:51:26
Rating: 1
Comment: I took our vehicle in to have it serviced regular maintenance plus to have the cabin air filter changed and wiper blades changed the technician damaged the windshield and didnt notify us about the damage to the glass a chip star under the wiper blade on the passenger side.I tried to call the service department no answer I had to drop by in person to show the damage . I had to return on Friday because it was an inconvenience I lost a weekend of going out with family to go camping and boating.

Name: c***** g*****
Date: 2022-08-09 16:31:22
Rating: 1
Comment: Went for engine light check twice and engine light is still on and still have to take back again for the 3rd time and have to miss work again. Part is covered under warranty but they still try to reset computer for self diagnostics then the second time change cabin filter for gas related component recommended to replace per code

Name: a**** v*********
Date: 2022-07-19 19:53:41
Rating: 2
Comment: Appointment scheduling went well. vehicle was ready when expected. services were oil change, tire rotation, and leak detection on specific tire pointed out to representative while conducting walk around prior to leaving vehicle at dealership.problems with service:1. when picking vehicle up, i noticed the same tire that had low psi (passenger rear) was still low. walked back in to ask if the leak was detected and to point out the tires were not rotated. representative asked me to park car and dealership would get service technician to look again and make sure tires were rotated and leak was not missed.2. service technician serviced car again as i watched. service technician told me tires were rotated and there was no leak. i responded saying it is more than a coincidence that the same low tire was still low after the original rotation. either tires werent rotated or the tms did not learn the latest reset. he assured me everything was done correctly. asked him to perform leak detection and tms reset again. he did.3. he found a nail in a tire. he apologized for not checking for a leak the first time. he also said nail in tire could not be fixed. the tire that should have been taken from passenger rear should have been rotated to driver front in an x pattern rotation but he simply rotated to passenger front. he then re-learned the tms and low tire now showed in front passenger, where the nail was detected. by the time all this was done i had to pick up my kids.4. I asked him to refill the low tire with the nail in it, turn the car over, and i would now have to reschedule an additional day to fix the nail, and get the tires properly rotated elsewhere because i new it was repairable. it was not in the side wall or near the edge of the sidewall. sure enough, i took the vehicle to another shop, they detected the nail, repaired it, rotated the tires correctly, and re set the tms all correctly the first time.5. that entire process with the service technician was ridiculous. it was obvious the tech did not look for any leak, did not rotate the tires correctly, and did not double check the tms reset. it was a waste of time and frustrating trying to explain this to him.6. service desk was great but tech came off as lazy and was willing to waste customers time.7. please respond.

Name: M****** G***
Date: 2022-07-09 00:58:57
Rating: 1
Comment: This place is as unprofessional as it comes. My family had dropped off the car at 7 am for 7:30 am appointment and called them back to check at 5:30 pm and they hadn’t even touched the car. And this was with appointment! When asked about why, their response was appointments are an estimate and not promised… then why even make an appointment or offer them. This isn’t even the first time they did this. Extremely Terrible.

Name: D** S******
Date: 2022-06-29 23:17:42
Rating: 5
Comment: I put a deposit on a car that was being built, so i had to wait a few weeks for it to be ready. Sierra was great. She was very attentive, and provided updates regularly about my order. Once the car came in she was right on top of it, I was able to pick it up the same day. Overall the staff was great and no pressure sales, it was more tell me what you would like and we will meet your requests to the best of our abilities.

Name: J*** A*******
Date: 2022-06-20 04:48:20
Rating: 1
Comment: I called Tracy Chevrolet this last Friday and was interested in purchasing a Camaro. I am from out of state and settled on a price with the salesman. My credit union requires a front and back copy of the title to wire funds and Teddy Viray (product specialist) sent a copy of the title that hadnt been signed. My credit union told me he stopped responding to them when they requested a signed copy so they could transfer funds.I tried to contact the dealership to get the sale back on track and they refuse to speak to me. I called multiple times and everyone who answered said they would have Teddy call me back but he never did. I called and spoke to Adam (General Manager) on Saturday and he said he would have Teddy call me back and he never did. Tried calling again today and the salesman said the best he could do was put me through to a voicemail.Extremely unprofessional and frustrating as I was so excited for the car. Do not reccomend to anyone.

Name: a******** d***
Date: 2022-04-19 14:35:37
Rating: 5
Comment: Hopefully you find this helpful, Starting from the beginning had a great experience. I was able to test drive two trucks right on the spot not questions asked. I bought a truck with a lower apr I was able to get with one of the banks offered by the dealer. Andrew was my sales guy, very helpful and willing to work with you. If you’re investing a lot on a car/truck check out their warranty. Best part is you’re not forced to buy any of their add ons so don’t trip when they show you the price with add ons included.

Name: A**** W*****
Date: 2022-04-14 19:37:05
Rating: 5
Comment: As usual, a good experience. I was informed by another mechanic that my front brakes needed replaced. I took my truck to Tracy Chevrolet for an oil change and brake job and was honestly informed that my brakes did not need replaced at this time. Much appreciated customer service at its best. Thank you!

Name: S******* J****
Date: 2022-04-11 16:05:00
Rating: 5
Comment: I visited service center at this dealership. I went there without an appointment as I need to get smog test for my our of state 2022 Corvette. The service advisor there was very patient and listened to my problem and helped by accommodating me in the schedule.

Name: B****** P****
Date: 2022-03-23 16:36:13
Rating: 5
Comment: John was very attentive to my concerns regarding me vehicle. He maintained me informed of timelines and cost dealing with repair. All issues with my vehicle were resolved and it is now driving smoothly.

Name: M****** T*****
Date: 2022-03-11 20:07:42
Rating: 3
Comment: The actual service portion was fine on the replacement of my defective battery. The appointment process was one of the worst experiences I have ever had. You sell me a vehicle that I cannot park in my home because of a possible fire but when they called for the appointment i had to be there when they told me so the dealership would not be fined. No concern for me the customer but only worried about what may happen to them. I went thru 5 recalls and spent time and energy costs and frustration but the lady who has no customer service skills showed she clearly has no clue about customer service.

Name: r***** n*****
Date: 2022-02-07 15:30:44
Rating: 1
Comment: We have brought the vehicle in multiple times for the same issues with no resolve. We were told again that there is nothing wrong after spending over $500 and the car being there for 5 days. Just to get home and have the same problem. This is a certified pre owned truck and we have had this problem since we bought it.

Name: C********** W**********
Date: 2022-01-29 17:43:47
Rating: 1
Comment: The oil change was scheduled in the early afternoon (1 p.m.). Upon arrival, my wife was informed it would be 2 to 2.5 hours. She agreed as she didnt have anywhere to be until 4:30 and this would have left her plenty of time. The oil change was not completed until approx 4:30 p.m. and she had to complain at 2.5 hours to get it in because it was still outside. She was due to pick me up at the airport and I had to wait. This isnt a one time thing. The dealership routinely takes 2 to 3 hours for a scheduled oil change. There are several solutions but the most simplistic one would be stop scheduling so many oil changes. If you are running late on appointments, you really need to call people and let them know its going to take half a day for an oil change. I am not sure how this even makes sense to you as a business. This isnt the workers fault. This is clearly a complete failure by management to manage. Maybe after this complaint you will take a long hard look at your business practice and get it straightened out. An oil change appointment should be 1 hour. Get this figured out.

Name: A** B******
Date: 2022-01-24 14:38:17
Rating: 5
Comment: Chris Morri was very helpful and attentive to my needs and wants out of a new truck. In the initial selection process I mentioned some vehicle settings that were important to me in passing. He was sure to pre-configured these settings to my preferred settings before delivery. This is really going the extra mile with customer service and would highly recommend him to friends and family for his outstanding customer service and professionalism.

Name: V******* B****
Date: 2022-01-03 17:02:35
Rating: 3
Comment: Chevy Bolt 2020 - 1st service, 2500 miles. It took longer time to deliver the vehicle after service. Others who had given service after me were able to get theirs sooner.Even the issues I reported are still there.Driver seat moves when accelerating and breaking if its slightly on a higher speed / torque.Even though I was told that the battery capping is at 90% of total capacity, out of 250 - 10% is 25, When battery is fully charged - I get max of 160 Miles ? Why? when I ask, I am told to wait till battery replacement. Did I get the vehicle to drive only 160 miles ? Having several challenges and service didnt fix the issue!

Name: C**** A****
Date: 2021-12-21 02:30:13
Rating: 5
Comment: I have been working with Javier for several weeks. He has been so patient with me, polite, a real gentleman. Unfortunately, today was probably the last time Ill be working with him. Doesnt take away from the good feelings Ive had when working with him. Thanks so much Tracy Chevrolet.

Name: S***** M*********
Date: 2021-12-16 02:12:40
Rating: 1
Comment: I had a bad experience with KBB used car sales person. Suggestion is that the sales person need a training class on customer relationship. The way he talks is as if he is giving a charity.More importantly he lied on many things. First he quoted an amount based on the car fax. Later when I went to the showroom, he says I can’t give that amount as the car fax is not good. Later he says what if no one buys your car. What if your car is broken when you left off the showroom.If he is not interested, he shouldn’t call me to the showroom for inspection.

Name: J***** A*****
Date: 2021-12-11 23:37:53
Rating: 1
Comment: If your car gets damaged here, good luck with service! Had to get my bumper and taillight replaced because the parking sensors aren’t used by someone that works here. And when I SCHEDULED an appointment to have the taillight replaced on a Saturday I had to wait over two hours! I love spending one of my two days off doing something that I don’t want to do because someone else doesn’t know how to drive MY car! Oh and before I forget I was the one that caught the damage. Not the handful of people that touched it before me.

Name: M****** M*******
Date: 2021-12-10 20:45:12
Rating: 5
Comment: Adam and Fernando’s customer service is absolutely amazing they made my dreams come true from placing my order updating me on the progress of my build and just making me feel special throughout the process I am truly blessed and it is a privilege to have experienced, your caring and professional service Thankyou again for all the love that I was shown and for helping my dream become reality from the parts and service teams sales and accounting I have nothing but great things to do about my overall experience I will differently be a returning customer Thankyou again for everything …Michael McIntosh Sr

Name: D**** T*****
Date: 2021-12-03 13:59:58
Rating: 5
Comment: Todd was great. Got excellent service from management to the mechanics who worked on my corvette. I want to complement the GM team for warranty work even five years after purchase. Great work Todd !!My corvette had extensive work done and it runs better than ever !

Name: B**** S***********
Date: 2021-11-30 14:06:24
Rating: 3
Comment: Our experience started off really well and we hoped the rest of the process would go smoothly as well. We ordered a vehicle, but it still took us over 3 hours to go over paperwork and financing.Since we ordered the vehicle, we assumed there wouldnt be much negotiations, but they tried to mark up the vehicle pretending as if they didnt know it was a special order and threw in a few others way to try to gauge us in pricing.Our sales person, Kevin was great throughout, but in the end, we still left feeling stressed. Never do I want to purchase another new vehicle, the experience truly is never pleasant.

Name: J*** L***
Date: 2021-11-29 19:09:43
Rating: 5
Comment: Andrew and Kevin were so amazing, helpful, and knowledgeable. They both made my car purchasing experience more pleasant than I ever thought buying a new car could be! They deserve raises and promotions! Don’t let them go because they are the BEST!

Name: S**** 3*
Date: 2021-11-18 19:52:48
Rating: 4
Comment: On Friday November 12, dropped off the car at 8 am, batteries were replaced in a timely manor and I picked up the car by 4 pm. All was well until I fully charged the car overnight on November 13. I then saw an battery alert that I needed to bring it back for service. Monday morning, November 15, I brought the car back to Service at 7:30 am. Service took the car right away and fixed it. I left service by approx 8:45 am. This was longer than the 30 minutes I was told, however with other customers dropping off their cars, it was difficult for Service desk staff to stop helping others and give me the keys. This is understandable. After driving the car for 4 days, there have been no further alerts and I believe the new batteries have approx 40 miles better range now. Would have preferred to not need to bring the car back on Monday morning, but overall I am very pleased with the service.

Name: M******* E******
Date: 2021-11-15 21:43:28
Rating: 1
Comment: DO NOT GO HERE! I would absolutely advise you to go to any other Chevrolet Dealership. They have been giving me and my husband the run around with paperwork. So we cant get a copy of it because they cant find it. Then we get a notice that they canceled the GAP on his vehicle. And to top that you can only ever get ahold of the receptionist. When she forwards your call it goes to voice-mail to which they never call you back. One of the guys evened ended up giving us his personal number but he doesnt even answer it goes straight to his voicemail. All they want is your money and they dont care about the customers.

Name: M**** C********
Date: 2021-11-03 16:29:34
Rating: 5
Comment: Wali and Fernando went above our customer service expectations. In this market they where able to acquire the small suv in the color I wanted. The process was smooth and hassle free. The finance manager got us the apr and payment we where happy with. We will be back if we are in the market to purchase a new vehicle. Very nice respectful team at Tracy Chevrolet

Name: B****** C*******
Date: 2021-10-29 22:45:48
Rating: 1
Comment: I had posted my rare vehicle for sale on Autotrader. The dealership called me and offered an amount for my vehicle that was less than I wanted. I told them the amount I wanted and they said something in the effect of Come on down, lets have a look at it. I told the internet manager that I live a hour away and did not want to waste my time. They assured me they wouldnt. Long story short I drive to Tracy and they offer me less than the original offer because it was registered in Utah for 1 year and there was a chance of future rust. The internet manager had my Vin from day one. Are you saying he couldnt look at the vin before I drove out there? Worst experience with these people. They had the nerve to message me again after I sold the car to ask if it was still available. SMH Pathetic.

Name: R** H
Date: 2021-09-24 15:04:58
Rating: 4
Comment: The two gentlemen that provided customer assistance were extremely polite and cordial. I truly appreciated it. Receiving car service took some advocacy on my part which I feel could use some improvement on the part of the dealership. In truth, I utilize this dealership due to a lack of local options not because of its service performance.

Name: S*** R*****
Date: 2021-09-10 19:41:47
Rating: 1
Comment: The truck we wanted was not detailed in the slightest and had a dirty yellow microfiber towel in the back seat and carpet was noticeably dirty, seats were dirty, dash had dirt and dust everywhere, the tailgate was beat up, but I didn’t mind because I could get it redone and cleaned. Still Unprofessional though.They were not upfront with a decal that was covering at least a 4” crack on the front side of the bumper.Dealer gave an initial offer for trade in value and then went back and offered $1000 less than agreed upon! Highly unprofessional again!Not to mention other dealers have offered much more money for it so I was already settling on a lower price if I were to trade in here and my trade in has 10x less miles and is 4 years newer. This was after I realized all the extra defects and lack of cleanliness on the truck I was wanting to trade for.I wanted the truck because I needed a larger vehicle for my family and I didn’t mind the issues with the truck as I could fix them, but then to offer me a lower amount on my trade in was again, unprofessional. I would not recommend doing business with this dealership.

Name: R***** J***
Date: 2021-09-10 19:10:57
Rating: 1
Comment: The sales people werent willing to negotiate and were rude. The trades didnt seem to be too taken care of. The car I looked at had a dirty carpet and some back seat stains. A different car had a really bad smell. Talked to guy walking out who had his trade in offer changed, seemed like a nice guy. I left right then and there, not going to recommend this place to anyone.

Name: V*****
Date: 2021-08-25 16:35:09
Rating: 5
Comment: Outstanding service. This was my 3rd trip to Tracy Chevrolet and between John and Todd I am always well taken care of and kept informed throughout the process. Very friendly staff and a streamlined experience overall. Look forward to continuing using their service!

Name: r***** e****
Date: 2021-08-09 23:51:11
Rating: 5
Comment: Brought in vehicle for service. Todd was great and my service was completed while I waited I did make a appointment at 730 and that is the best way to get in and out. Upon Todd bringing my vehicle up he noticed a part on the door that was showing defect and said he would order it and call when it comes in. Tracy Chevrolet Service Department is the best!! They all still know what customer service is!!!

Name: K*** K****
Date: 2021-08-08 02:11:53
Rating: 5
Comment: I am a traveling nurse and was traveling from Southern California to seattle when my check engine light came on in my 2020 Silverado. I was pulling a travel trailer as well. When I got there, Todd helped me out, even though they were packed and had no availability, he got a mechanic to look at my truck, and even though they were not able to fix my trucks specific issue, he was able to get me back on the road, fixed a recall on my truck, and got me a 30 day free onstar membership so that if something happened on my way, I would have a way of getting my truck and trailer to another dealership. He even called me later that day, to check on me and see how the truck was running! Truly, so thankful for everything he did and going out of his way! Need more people like this in the world!

Name: A**** C******
Date: 2021-08-05 23:08:26
Rating: 1
Comment: Be wary of their internet price. If I could give 0 stars, I would. On 8/4/2021, I noticed they were offering a 2021 Silverado TrailBoss online for an awesome price of $47k. I called the dealership and spoke with sales woman named Poonam asking her to confirm the price of $47k before I drive from Sacramento to see the truck. She confirmed the price with her manager and even asked me if I was a Costco member since it would knock of an additional $500 to $1000. She asked me when I can come down and I told her I would be there at 2 PM. I ended up arriving early and spoke with the Internet sales manager named Teddy. To keep a long story short, Teddy did the trade-in assessment for my truck and proceeded to put together the numbers. This is where everything went downhill. The numbers that he provided on his sheet was way off to what Poonam confirmed. When I asked him why numbers were so different and showed him the internet price he was quick to say it was a “typo”. Typo?!? I confirmed with one of his coworkers who also confirmed with their manager earlier that morning.I wasn’t trying to lowball them, I just wanted the price they listed not including any taxes or fees. Personally, I think the price was to get people in the door. An hour and half drive there and two hour drive back in traffic for nothing. If anyone from Tracy chevrolet here’s this, you need to honor the price your advertised price.I would definitely shop somewhere else if you are in the market for a Chevrolet truck. These people are dishonest. As of 4pm on 8/4/2021, the price is still showing $47k.

Name: E***** V******
Date: 2021-07-20 16:30:33
Rating: 2
Comment: I normally take my cars to chase Chevrolet in stockton, they where 3 day behind. I decided to call tracy Chevrolet, lady I spoke say they where behind to but they will be able to diagnose my car at the end of day, was early morning. Was hard to get of hold of the service department guy that was in charge of my car, never answered call always voice mail and sometimes will return call after hours and sometimes did not receive a call back, also ask to talk to service manager, transfer 2 times to voice mail and never call me backTook 3 days for diagnose my car. Day before on the morning they had told me they had 3 person on front of me. I dont think it take the long for 3 cars.I think they should have people to diagnose and people to work on cars.Also I belive the diagnose they gave me was not really right. They told me it was my transmission and if I wanted to drop transmission and just inspect more will be $1,500 for farther diagnose. No check engine light. My suv dont shake all the time to say is transmission, my opinion is more like program. In the pass it was doing the same think and shop program computer and it went away for couple years. Came back.I belive is not sending the information to shift on time, I think is delay and dont get the rights ram speed. If I press the gas it wont shake to shift 3 gear only.

Name: C**** D*****
Date: 2021-05-30 14:31:07
Rating: 5
Comment: Thank you Raymond and Andrew your knowledge is the key to selling us our truck.It’s been a year now since my purchase. We get reminders via email for oil changes and any other maintenance that’s due. They made it extremely easy to schedule a appointment convenient to our schedule. They are great people and do great work

Name: D J
Date: 2021-05-15 12:37:41
Rating: 4
Comment: I took my truck there as a walk-in (yes, without appointment) on Saturday (10/5/19). I brought it in to diagnose my check engine light and replace a taillight bulb. My truck has now been there 9 days and I have not received a single call. I am a repeat customer if that means anything. I actually called for the 1st time on last Friday 10/11/19 to inquire about my trucks status (this was 7 days after dropping it off). I used the phone prompts to get to service department, phone kept ringing then transferred me to the front desk. I asked to be transferred to service dept and told her nobody had answered. She transferred me back and again nobody answered the phone in service. Now it’s Monday morning 10/14/19 (again, 9 days later) and I’m still waiting to hear what the diagnosis is. Pretty unbelievable.... Just saying.Updated: 5/14/21I’m changing this review to 4 stars, as at my next major service, which I just completed, they took excellent care of me and offered a discount for my previous experience. John with service was terrific! I thank them all at TC for the courteous and professional care of my vehicles. This last experience was definitely five star service!!!

Name: G***** M******
Date: 2021-05-05 04:58:48
Rating: 1
Comment: I would not recommend this dealership at all. I had a terrible experience with the salesman Valentino and the fincance man while buying my truck there. I bought my truck from this dealership about 3 months ago.My experience was that they do pressure you alot. When I was about to test drive the truck someone came out and said that someone was coming to see the truck in 20 minutes. When we were signing the papers the Valentino kept saying that there were people for the truck. I had been looking at this truck online for a couple of weeks so that pressure was not necessary. However, that was not the worst part. I agreee on the price of the truck only. Signed paper work and went home.When I got home I looked at my contract and the price on the contract was about $10k more than the original price of the truck. I realized that there was a couple of warranties added to the final price as well as a paint protection and other items that were never discussed with me. I went back the next day to see if I could cancel some of the warranties because I never wanted any of them and they were never discussed with me. I talked to the finance man and he was completely rude. He said that I was trying to take advantage of the system because he had given me a lower interest rate. I told him that I wanted to cancel them because all those upgrades were added without informing me. Finally, he canceled a few things. Im still stuck with a couple of things they secretly added.Im writting this review now because I started hearing loud noises when I would brake so I took the truck to a GMC dealership near me. This dealership told me I needed new brakes. I driven the truck for less than 2500 miles and they brakes needed replacement already eventho the paperwork Valentino showed me showed that everything was good with the truck. I would definitely tell people to avoid purchasing a vehicle here or just be extremely cautious.

Name: A***** J*****
Date: 2021-05-04 03:58:28
Rating: 2
Comment: I had an appointment for 0900. My oil change was not completed until 1200. I think when you make an appointment you might be done in the quoted time. One to 1.5 hours, 3 is way too long. I will have to make a decision if I want to go back.

Name: H*** F******
Date: 2021-04-29 14:40:17
Rating: 5
Comment: Your service advisor team is awesome, every time. Been coming here for years, they’re friendly and professional. Todd and John are great fellows and they are the primary reason I keep bringing my cars back. Kudos to them!

Name: M**** S*****
Date: 2021-04-26 21:17:16
Rating: 1
Comment: Just a WARNING! If you have a SCHEDULED apt to get ur car serviced, oil change especially be prepared to wait AT LEAST 2 hours! Even if they tell you it will only be an hour to 1hr 1/2. Idk why even schedule an apt if that’s the case. Extremely frustrated I spent half of my day waiting to get my oil changed (went in at 10:30am & got out at 1:30pm. Ridiculous.

Name: L**** R***
Date: 2021-04-20 17:57:33
Rating: 1
Comment: I arrived in service department at my appointment time, there was a line of 3 other people. The service guys behind the counter did not acknowledge the customers waiting, not even a glance. When I was finally helped the gentleman helping me was not wearing a mask, he seemed annoyed with the mechanic and was muttering under his breath how he caught him not doing what was asked. This did not give me confine enough in the main tench of my own car. The service department is rude. I waited 3 hours for my oil change to be completed. Never coming back.

Name: N** G********
Date: 2021-04-19 23:26:01
Rating: 5
Comment: From the moment I called interested in a car 3 hours away Tom had my back he did a video walk around with me and my wife even offered a rough appraisal estimate for our old trade in and crunched the numbers over the phone to help us finalize the deal without the possibility of driving to Tracy and leaving empty handed. We changed the day we were meeting twice and Tom and the rest of the crew were very flexible. When we pulled up they had our car tucked away in the service bay to avoid the squeaky clean suv getting any dirt before we showed up. We were in and out in about an hours time and my pregnant wife was very appreciative of that. Tom you rock thanks for making a speedy deal with us and getting us on the road in such good timing

Name: T* W
Date: 2021-04-18 03:25:05
Rating: 5
Comment: Bought a couple of vehicles here and felt I was treated great and given a fair price. The service department has been excellent to work with. I requested filters be checked during a recall visit and they inspected them - blew them out and said they were still in great condition. Thats honesty- when the inevitable repair happens I feel confident I can trust them.

Name: C******
Date: 2021-04-17 23:18:47
Rating: 2
Comment: Twice I have made an appointment to have my car serviced. Each time it has taken over 2 1/2 hours for them to do it and to get it back that early I had to forgo my car being washed.Also, before the last service I was not warned ahead of time my car needed to be serviced.When I became concerned I called the service department and the lady asked if I know how to check my engine oil. IbdId yes but that’s not the point we have apps now that watch after these things. I don’t appreciate snarky comments.

Name: D**** K**********
Date: 2021-04-08 21:12:07
Rating: 5
Comment: John Bartlett is an exceptional individual always taking a personal approach to make sure all our concerns are addressed and taken care of before our truck leaves the service lot. I would highly recommend him to my family and friends because he makes all of our visits to Tracy Chevrolet a pleasant and fulfilling experience. Thank you John for all you do for me and my family it is greatly appreciated in more ways than you know. As for the mechanics at Tracy Chevrolet I salute you all. Thanks for all your hard work.

Name: K**** M******
Date: 2021-04-04 04:05:47
Rating: 5
Comment: I had a problem with a noise coming out of my steering column that took time to figure out where it was coming from. John Bartlett was great & very patient with me to get the problem resolved. I truly appreciate the patience from him & the whole team at Tracy Chevy to get my truck fixed. I also recommended Tracy Chevy to my son who just ordered a Chevy 2500 HD from them (you). Again, thank you for all your help & patience.

Name: D*** C***
Date: 2021-03-30 16:25:34
Rating: 5
Comment: Fernando and Sierra were great. Based on our phone calls, they knew I was traveling from several hours away and did what they could to insure the truck I was looking for was available when I arrived. Fernando then went out of his way to insure everything went smoothly and he did a great job providing an overview of the vehicle.

Name: B***** A******
Date: 2021-03-29 20:02:25
Rating: 5
Comment: Archie was my salesman and he was awesome. He went above and beyond to make sure I got the best deal and made sure I was satisfied with my purchase. I’ve taken my car in to service a few times and Javier took good care of me. Appreciate

Name: o*** M
Date: 2021-03-17 21:41:38
Rating: 1
Comment: Terrible JOYRIDING mechanics!!! I had my 2017 camaro ss serviced for a (transmission flush) after reaching 50k miles on 3-17-2021 and after receiving my car back I had noticed that mileage went up by 7 miles, i even checked the Chevrolet app and I was right, the app showed me their driving activity. Once I got back home I checked my dash cam and it showed him driving around and enjoying the car. I have the proof and hopefully this guy gets fired for what he did.

Name: C*** A***
Date: 2021-03-01 23:49:52
Rating: 5
Comment: Tom was my sales person. He was very knowledgeable of the Camaro and its features. I walked into the dealership knowing I was going to trade in my vehicle for the purchase of new one. Tracy Chevrolet was willing to work with me and give me what I wanted for my trade in which in my mind solidified the sale. Alex in finance was super efficient in explaining all the documents I was signing and made sure everything was correct and accurate on my documents. Tracy Chevrolet filled my new car up with gas and washed it for me before I drove it off the lot. Tom showed me around the dealership and I met one of the general managers who congratulated me on my new car. This was a complete different experience from buying a car off a used car lot. I was very pleased with everything. Chevrolet takes very good care of their customers.

Name: K****** R***
Date: 2021-03-01 22:51:51
Rating: 5
Comment: Best dealership experience by far! Everything went fast & smooth. Will highly recommend Chris M. to everyone!Im so glad that Chris M. contacted me when I was interested in a Chevy Traverse. He stayed in contact with me all week before my appointment day. He made the purchase extremely easy by sending me their Traverse inventory & had the car ready for us to check out when we arrived. He was so nice, patient, & did not try to push any extra costs on us. He also made sure we were comfortable the whole time. While we were signing papers, Chris made sure the car was detailed & gassed up. Definitely would recommend everyone to ask for Chris at Tracy Chevrolet!Buying a car during a pandemic:Everyone had masks on, theres sanitizer all over the dealership, & also plexiglass in the finance offices. During test drives, they let you take the car by yourself.

Name: N**** B********
Date: 2021-03-01 18:05:28
Rating: 2
Comment: First of all you need to make Saturday appts. Available. Second, I went in for an oil change and to replace the remote key for my Equinox.....Three hours later, are you kidding me? After two and a half hours a service guy came to me and said we are almost done, just waiting on the key. I asked him if you have to fix the remotes a lot and he said, yep, at least one a week. OK so he had to have known it would take that long, so why not tell me that in the beginning? Not happy

Name: D**** P***
Date: 2021-02-19 20:57:31
Rating: 5
Comment: I am getting too old for this haggle and deal business when buying a car. That is why I wanted to give Kevin S. at Tracy Chevy a glowing review. I did not feel the hard sell at all. He was professional, very knowledgeable and was great a accommodating my needs. because of covid, I work at home and get a short lunch break. Kevin bought me cars out to test drive, not once but twice! He also was able to answer all of my questions and made me feel very comfortable while we negotiated a price. The other folks I spoke with (sales/finance folks) were great also. There was a glitch with my credit union and the finance gentleman was super nice about it and was able to get it fixed the next morning.

Name: K** L*****
Date: 2021-02-18 14:35:28
Rating: 4
Comment: All went well. A slight lack in communication between the service department and myself. Also, I was told in my service ALL fluids would be topped off, but other than my oil change, no other fluids were touched. I keep getting a service message my washer fluid is low.

Name: J**
Date: 2021-02-11 01:14:53
Rating: 5
Comment: Worked with Chris Morri and Teddy at Tracy Chevrolet. They had a vehicle I was looking to pick up and worked with me remotely (Im in socal, the dealership is in norcal). Chris was super responsive and very helpful. When I got there, most everything was already done. Just a quick test drive, and then back inside to take care of paperwork. After the fact, we realized that there was some paperwork missing, and it all got taken care of remotely. Thanks Chris!

Name: J*** J***** J*
Date: 2021-02-04 22:51:03
Rating: 5
Comment: My experience was Great, I got awesome service! I did not feel rushed in any way, they took time answered my questions, Valentino Torres (Sales Representative), was very knowledgeable and was able to address all my concerns about my vehicle purchase. I really enjoyed working with him! ..... Tony Hamidi (Finance Manager) was very detailed and explained financing in great detail. Adam Levine (GM) actually took time out to chat with me and congratulate me on my new purchase, I thought that was awesome!.... They have a great team, and I strongly, actually very strongly recommend Tracy Chevrolet

Name: D*** �******************* N****
Date: 2021-01-15 20:10:45
Rating: 5
Comment: The store was very clean, a great location with lots of food nearby. The people we had to interact with were friendly and helpful. We didnt feel pressured or pushed. They cleaned the car and filled the tank and we were in and out in a short amount of time with a dream car.

Name: c**** g****
Date: 2020-12-08 03:05:24
Rating: 5
Comment: Chris its an awesome human being.I was so negative about been at a car dealership base on previous experience.Any how this one its one the am sharing with my family and friends .I actually did make that connection with my sales person and that never happen before, everything was very clear explained to us and also he answer all our questions.He also give us recommendations.Personally I will recommend Chris to my family he has the experience even at his younger age!!I am very satisfied with purchase experience.Thank you Chris .

Name: T****** P*******
Date: 2020-12-08 02:56:59
Rating: 5
Comment: I purchased a vehicle here last month and i delt with jacob mcnair. He was very helpful and a week later was even able to help me with a part i wanted to install myself, which he was able to get me for free. He later went out of his way to contact me via phone and text to check if it went on well. Tonight i had to go back to deal with papers in which i delt with Alex. Whom was very helpful patient and able to explain things. Both gentleman are good at their jobs and i recommend yall go take a look and judge for yourself. Jacob was not pushy and very patient and i will be returning to purchase another vehicle from him in the future. He has very good costumer service.

Name: W S
Date: 2020-12-04 00:09:00
Rating: 1
Comment: This place is missing alot of customer service detail.I reached out last night to inquire about a truck.The sales rep wasnt much of a representative at all.Had no details. I wanted to move forward but the vehicle wasnt inspected. To hold it I needed a plane ticket showing I was coming not a deposit. Didnt run my credit but guessed what my interest rate was. Feels odd.Never called me back but now its sold........Will not contact them again.

Name: G******* H********
Date: 2020-11-24 21:56:05
Rating: 5
Comment: I drive all the way from Stockton just to get service here. I highly recommend this dealership for service. I do not trust any other dealership but this one to work on my 2018 Camaro ss. They get the job done the first time without having to hassle over price or maintenance requirements. If you are able to drive your car here for maintenance, I highly recommend it. Ive been to many Chevrolet dealerships and the maintenance and customer service here in Tracy is like no other.

Name: E**** M******
Date: 2020-11-11 15:16:42
Rating: 5
Comment: This was my first time buying a Chevy and was very critical of the manufacture and dealership. I researched this dealership and knew some who own the traverse in which made it easier. Teddy and Tom made the whole process a spectacular event. When it came to the financing, Ramill knock it out the park!Thank you guys for great experience, was totally worth the trip from the San Jose!

Name: R**** K*******
Date: 2020-10-09 18:16:16
Rating: 5
Comment: Service department: Javier was unbelievable with his attitude, the way he handled my transaction, and most of all listened to my requests and fulfilled them. kudos to him and Tracy Chevrolet.I will buy another truck because of this experience. In fact he has always been like that with me. kudos

Name: S**** M*******
Date: 2020-10-04 21:54:52
Rating: 1
Comment: I was the second customer in line for an oil change and tire rotation . The condescending service advisor said with a wash my vehicle would be ready in an hour and 15 minutes to an hour and half. I asked for my Traverse not to be washed he replied that would speed things up a bit. I went for a walk, returned after an hour and my car hadn’t moved from where I parked it. In all it took two hours for an oil change. For the $83+ I’m paying for my service and doing my part being on time I expect better customer service. Furthermore I have 3 newer Chevrolet’s that used to be serviced exclusively at Tracy Chevrolet. For the last 6 years I have brought them to your shop for all maintenance. This is the first time I was treated so shabbily. I didnt recognize a single face in the dealership. I didn’t get treated like my business mattered. And I didn’t even get a half hearted sorry for the wait. Your service department has fallen quickly. I’d rather go anywhere else and take my chances than to get gouged for poor customer service mixed with a bad attitude. Good luck you might need it.

Name: L****** H*********
Date: 2020-09-14 17:50:55
Rating: 5
Comment: Valentino and Teddy were friendly and straightforward. Alex in finance was no nonsense. We were in and out in three hours with our test drive and waiting for other deals in finance. Awesome to work with, glad to have purchased from them. Thank you!

Name: G**** D*******
Date: 2020-09-12 20:21:26
Rating: 1
Comment: Was sold a used car with a masked cigarette scent, I have family members that are allergic and couldn’t get in the car. Was told I could only turn it in towards credit to another vehicle on the lot. Since I no longer trusted the used inventory, had to spend a lot more money than was budgeted and got a new Traverse. I like the Traverse but it wasn’t my first choice by any means and now I have a much bigger payment than I am comfortable with. My sales person Jacob and service person John were good to work with but most definitely was screwed by Tony. Will never be back.

Name: H*** G*****
Date: 2020-09-08 21:15:44
Rating: 1
Comment: Really felt disappointed today by walking into Tracy Chevrolet. Maybe because I was driving an old Prius and didn’t have fancy cloths, but the way they treated me was so heartbroken for myself.As a result of a legit and honest negotiation on a used car with over 100k miles on it, they treated me so bad that I’ll never ever walk toward their dealership.The difference was only $1500. That was my first offer but the guy immediately got up and told me to basically get the hell out of here. Worst part is even the manager did the same thing he point toward the door and said NO, here is the door even-though I know where the door and entrance was they still wanted me to leave.I borrowed money to buy a bigger car for my family, I have three kids I drive them I’m my Prius with three CAR SEAT in it, I wasn’t try to waste their time! But I learn that if you are poor we are welcome no where.

Name: M******* M******
Date: 2020-09-08 14:55:47
Rating: 5
Comment: Chris Morri was great and extremely helpful. No rushed feeling and took the time to answer all of our questions. We are very happy with our new Silverado and glad we decided to use Tracy Chevy.On a side note I noticed they practiced social distancing throughout the entire process and even let us take the truck home, without a chaperone to see how the truck fit in our garage / driveway. Thanks Chris!!

Name: P** T******
Date: 2020-08-30 23:27:42
Rating: 5
Comment: Customer service is always a smooth process from everyone there, from the easy-to-use night drop-off to the quick and great service, the convenience of customer pickup when done, the car wash, the coupons and check out! All great! We like to work with Todd, he is very knowledgeable, friendly, accommodating, explains technicalities and the process very well. he listens to the customer, and remembers us, our family, our cars, and our cars problems, and he cares. Its hard to find this kind of friendly, easy to use, great service!

Name: G****** K***
Date: 2020-08-21 01:45:57
Rating: 1
Comment: Actually they deserve 0 stars but There is no way to do that I hope I could. They have no policy like first come first serve I reached there 1 hour before the other party that came and they liked the same car that my family selected but they sold it to them after we waited there for 3 hours to process everything when we were done with number and application and were discussing about how to pay they told us that the car is bought by other party when we told them why did they waste our time and not told us before that they were processing someone else’s application for the same car we Selected but we just need received sorry from their manager Alex. I don’t think that you can just waste someone’s weekend and say sorry time is precious if they told us earlier we would have gone somewhere else or selected another car but now I know I am not going there ever again.

Name: D***** H*****
Date: 2020-08-10 18:11:02
Rating: 3
Comment: It had taken three separate calls to get a call back to schedule an appointment. Because the taxi service was suspended due to covid I had to pay an Uber to get home while repairs were done.Finally, when I got my keys back the key portion had been broken off. They did replace it after I asked but I still had to pay a partial $50 of the $150 replacement and was waiting an additional 45 minutes before it was done. Overall, I trust the mechanical work that Tracy Chevrolet does but I’m growing skeptical of the service department.

Name: J**** D*****
Date: 2020-08-10 17:20:03
Rating: 1
Comment: I was talked into a prepaid service package when I purchased my truck from your dealer. Misinformed on what it covered, no big deal. Dropped off for prepaid service Which includes tire rotation. Second time in a row tires have not been rotated. Guy at the counter even asked if the wheel locks were in the vehicle and I told him there are no wheel locks so it shouldn’t have been an issue. Question if any inspection which is also included was even done.

Name: S** M*******
Date: 2020-07-27 22:57:26
Rating: 1
Comment: All or experiences have been negative. There is no good customer service. We will never buy anything from them. The service guy said they take it for a 5 mile route to test and found nothing. I drove less than a mile and I had to take my truck back. The information sheet showed only a mile difference from check in to check out. So he lied to me about taking it for a 5 mile test run.

Name: L**** B*****
Date: 2020-07-26 21:36:43
Rating: 1
Comment: Not surprised by the other reviews here. Called on a Tesla P3 that is listed to confirm the details. It was priced like it had the $8k FSD option and at first they told me it did have it. When pressed they said that it didnt have it. I said, well then the price listed is far too high (nearly MSRP on a used car) and they agreed and said to make an offer. I offered the KBB price I looked up and their reply by text was simply, lol. Highly unprofessional. I hope they dont sell that car to an unsuspecting customer but seems like thats the game they play. Also, they have that same car advertised with as a Red Line Edition when no such option exists for the Tesla Model 3. I wouldnt recommend wasting your time here.

Name: j**** g*****
Date: 2020-06-16 20:34:25
Rating: 5
Comment: Came in on a very busy Sunday... Even though they were a tad bit under staffed the management stepped up to help and got us going with a test drive. Im pretty sure his name was Matt and then we were handed off to Teddy who carried us to the finish line. This place will go the distance to take care of you and make you feel like family...

Name: R**** B****
Date: 2020-06-15 03:24:05
Rating: 1
Comment: We found a vehicle here that we were ready to buy and had the deal finalized. We brought our kids and they had us wait hours just to give us financing options. We reached a final out of door price. Finally, when we were called in the managers office, he raised the price by $4k. We were shocked, and even the sales person was questioning him. They lied and started adding in all these different fees. He told me there is a $400 required warranty for all vehicles more than $5000, and that we had to buy it. I argued that if it is required, why didnt they add it in the out of the door price/invoice in the first place. Then he said ok Ill waive it, and I said how can you waive it if you were just telling me that its required!! We were ready to buy, and they lost good customers. This was the worst customer service experience ever, do not recommend this place to anyone! We wasted our whole day here, and did not even get the car we wanted. Cannot believe how rude these people were!! Please do not waste your time here, you will definitely regret it!!!

Name: S*** G
Date: 2020-05-24 23:52:31
Rating: 5
Comment: 5 star dealership, mainly due to everyone being straight forward, and upfront and honest about pricing. No gimmicks, choose a car, name a price, agree upon it within 5 minutes and the deal is done. Finance process was a breeze without tacky and pushy up-selling. If all car dealers were like this, the industry would be worlds better off. Glad to do business here and will be sending everyone I know this way. Could not be happier with my new Sil1500.

Name: N***********
Date: 2020-05-02 07:52:29
Rating: 1
Comment: If I could give it 0 stars, I would, because thats exactly how many cars they sold me. We were working out a deal online due to the virus and they sold the vehicle I had set up appointments with to come and buy, without informing me others were looking at it or put down offers. And they didnt even have the decency to contact me right away knowing they had sold it. They told me to wait for their call that never came. I had to contact them to find out they sold it the day prior to me coming in to sign the deal for it. Dont bother keeping looking for cars here unless youre ready for disappointment.

Name: A***** M****
Date: 2020-02-24 21:29:54
Rating: 1
Comment: If i could do 0 star i would do that for sure, DO NOT BUY ANY USED CAR FROM THEM.I bought my jeep wrangler 2010 from them with only 36000 miles on it and i have a lot of issue with transmission, clutch, and other things.First time in tahoe my cluch got torn and it was in AWFUL situation when the repair shop opened it.They never answered my calls correctly, it is too hard to contact with them, and general manager is rarely on his desk and he didnt took care of me first time,They sold me a sh..ty warranty which it doesnt cover the clutch, ans i had to return the warranty, and they didnt give me the money yet!!! After 2 month.AND NOW i have the same issue again, the car is not go to the gear and i stuck in the highway.Thanks for the HORRIBLE costumer service and experience.

Name: B***** S***
Date: 2020-01-27 04:25:43
Rating: 5
Comment: Shout out to Chris Morri! We started our truck buying experience with Gentil at Tracy CHEVROLET, he is amazing as well! We were contacted a few days later by Chris who instantly treated us like friends and he was dedicated to delivering on what was best for us. He was everything you hope for in a salesman. He worked hard to understand our needs, budget and preferences; he wasn’t pushy, demanding but rather he never gave up on our long list of wants. We finally found the perfect truck for us and he was just as excited as we were. Thank you Tracy CHEVROLET; we’ve found a friend and salesman for life!

Name: s*** d***********
Date: 2020-01-18 23:36:42
Rating: 5
Comment: We had the pleasure of working with Chris Morri through buying a used suv. Chris was up front and honest, no pressure and all around nice guy. He went above and beyond to make sure we were happy and got everything we needed and wanted. It was a smooth process start to finish. I would highly recommend him to anyone that hates the games and hassle of buying a new car!

Name: W***
Date: 2020-01-11 22:34:24
Rating: 2
Comment: When I purchased my last car at another dealership (not this one), there was no user manual in the vehicle. I asked them to send me one as part of the deal. They did it right away and it has proven very useful. Tracy Chevrolet, on the other hand, clearly didnt care about me as a customer once I started the paperwork. They tried to throw in a few hidden fees and then even after all of that, they didnt offer any advice to the key being incorrect and the manual being absent. The cheapest place to buy one is for 160 dollars on eBay. They could have gotten one wholesale a lot cheaper from the manufacturer. I was very disappointed. The car is great, but the service was only enough to get me to the car, then they ditch you and are unwilling to bend at all. MOST UNHELPFUL.P.S. Fernando is a great man and a good salesperson, but the dealership as a whole needs to learn to HELP the customer, not just sell the customer. Its a good thing I do my own maintenance and wont need to go back there.

Name: r*** s****
Date: 2019-12-27 22:04:39
Rating: 1
Comment: Well i have been a GM fan for many years and had matching bow ties in my driveway. I have always wanted a Corvette so i finally bought one. 4 months in the car started making a noise. I took it in on a Friday without an appointment and was told there would not be a tech to look at it till Monday and to bring it back. I dropped it off Monday and asked for a loaner that was sporty(well i got a Suburban not the same) I read all of the reviews and when you call service you cant get an answer(or anyone really). I call daily now(3 weeks in) and my car was supposed to be done before Christmas and the day after Christmas i was told they needed to order a snap ring now WTH but it would be 5-7 days to get a snap ring I actually had to ask can you overnight it? they are tiny and light and at this point would pay for it myself. They had to get some type of approval, but i actually got a call back and they said they would have the part tomorrow and it would be finally done(that was yesterday) i called today as normal and i got a voice recording like normal so i just left a message asking if it would be done. im writing this 2 hours later cause no call back. I did contact GM and they are looking at trading me out at this point for my poor service experience. I got to say I have recommended this dealership many times and bought my last 4 plus vehicles there($200K worth) just my 2 cents read reviews before you spend your hard earned money there. And reading the responses from them on Google when people go this far to write a review they do not want to have to call you they just want to be taken care of.

Name: B*** W******
Date: 2019-12-27 19:19:05
Rating: 1
Comment: Classic bait and switch. Found a price online called on phone confirmed vehicle. Went in next day had everything lined out then they came out and said that the rebate on there doesn’t exist and their internet company that runs their site must’ve messed up. Tried adding a extra 2,500 onto price after wasting our time and adding 4 extra credit inquiries on our credit profile. Avoid at all cost and don’t waste time here.

Name: L C*****
Date: 2019-12-22 03:09:37
Rating: 1
Comment: Spanish gentleman was pretty rude when I went there. He said he was the sales manager. I would get rid of him and his rude ways. I left and drove up the highway to BMW of Pleasanton and was gave a great deal with pleasant service. Dont waste your time with these guys, remember you are spending your hard earned money so go to a dealership that appreciates your business. Stay away from these guys.

Name: A*** H******
Date: 2019-12-16 22:37:42
Rating: 5
Comment: I dont know where to start. Chris killed it for me. Loved working with him and Matt Lanning to get the deal done. Everyone at the dealership was on top of it and they did everything they could do to make sure i got the best possible deal for my current situation. I had already been pre approved elsewhere and Matt Lanning got me 2 points better for my interest rate. They made sure i was 100% happy with my purchase and made sure i knew from beginning to end that theyd take care of me and get the job done. Out of 4 dealerships, they not only had the best price, but they gave THE BEST SERVICE. If youre looking to buy, Im telling you, dont look anywhere else. These guys will take care of you. They have a client in me forever. Appreciate it fellas.

Name: E*** F**********
Date: 2019-12-01 18:56:53
Rating: 1
Comment: After purchasing my vehicle I pointed out that the floor mats were no longer in the vehicle and that you can see where the impression of them were. The salesman then tried to tell me it doesnt come with floor mats. Im now waiting for a call back because I had to talk to his manager and pointed out that in the description of the interior features clearly states there were. Its whatever I hope they honor it because it was on the website and if you spend $25,000 on a SUV it should come with floor mats!.Update: since this incident. Tracy Chevrolet said they will buy the floor mats and let me know when they arrive. I will change my review once I have them.Update: floor mats arrived. Wrong color and not the matching carpet covers. All weather black. Interior description clearly states floor coverings with color keyed carpeting.

Name: S***** M******
Date: 2019-11-25 03:42:30
Rating: 5
Comment: I accompanied my daughter to purchase her very first car. She had stated she wanted to buy it herself, within her budget and no co-signer. She took advantage of the Black Friday deals. She has good credit, but no large purchase history. The sales reps greeted us and offered to help. My daughter stated what she was looking for and the process began. I was only there for support. She ran into a few hiccups when it came to negotiating interest rate, payment amount and such....and thats when the team effort kicked in high gear. Matt and Walid called in Tony to help with the financing. Tony worked very hard to help her get the car of her dreams and got her a better interest rate and payment than she expected! It was great team effort and no greed involved! Soon her dad and I will be purchasing a vehicle and I will be coming to Tracy Chevrolet.

Name: M****** M******
Date: 2019-11-23 05:19:21
Rating: 5
Comment: Tony, Matt and Walid made my first car buying experience an awesome one! They worked hard for me to get the best deal possible on the car I wanted. I would totally refer my friends and family to them! At Tracy Chevrolet the staff is polite, friendly and professional.

Name: D* W***
Date: 2019-11-20 18:01:32
Rating: 1
Comment: Extremely long wait times for simple services, and completely disregard a standard multipoint inspection. I left 2 1/2 hours after an expensive oil and fuel filter change, they didnt inspect my fluids, my tires, or top off or add air. This is proof enough to know they didnt even perform an inspection of everything else on my truck. Find another service center that will treat your vehicle with better care, regard for your time, and expected service quality for the price you pay to have your vehicle serviced at a GM facility.

Name: J*** R***
Date: 2019-09-02 15:24:31
Rating: 1
Comment: Id only shop at Tracy Chevrolet if I wanted to throw good money away. My brother whos a vet went there bought a used car within two weeks of having it he had to take it to be serviced for computer issues. He got it back and the noise that it was making when we first picked the car up had gotten worse the noise that they told us was perfectly fine because it passed all of its inspections. hes now had the car for two months and continues to make monthly payments for a car he cant drive while hes having a new engine put in it. Great way to treat Veterans of your country. Tracy Chevrolet is a rip-off when we were there they were going through a staff change and theyre now going through another staff change.

Name: S****** S*****
Date: 2019-07-17 09:17:24
Rating: 1
Comment: Extremely unprofessional.Garrett setup an appointment saying they were able to meet the numbers I was looking for and they had the car available in stock. However when I drive there all the way from san jose, at first I notice the car specs dont match the one they had promised and there after he says that he had lied about the numbers to get me to the dealership.It was an extremely bad experience, highly unprofessional, complete disregard for others time.Please stay away from this establishment.

Name: Z*** k**********
Date: 2019-06-27 17:20:51
Rating: 5
Comment: This dealership is awesome, and its HANDS DOWN because of the customer service! Ernesto (Service Representative), Joe (Shuttle Car Driver), and so many others behind the scenes that I could not possibly thank enough. I brought my 2002 GMC Duramax diesel in for 2 brake line repairs, and after seeing the other 2 lines failing, Ernesto made the decision to replace them as he had my best interest in mind. They kept me informed and in the loop the whole process. Thank you!

Name: S***** C****
Date: 2019-06-19 03:17:28
Rating: 3
Comment: Had service done and forgot my hat inside my vehicle. It was a long shot to get it after the service department but thought that maybe they have someone that could help. The sales guys were backed up with customers so I was walking around looking at new cars waiting for their help. Much to my surprise my vehicle was out in the open and totally unlocked. I have all my tools and things that cost money. I would have never thought that it would not be secured being here. So end of the story, I got my hat.

Name: C**** D****
Date: 2019-05-27 22:15:50
Rating: 5
Comment: Purchasing my current vehicle there, was a pleasant and hassle free experience. I recently had a recall, and I was able to schedule a service appointment and get the recall taken care of, same day. Overall, Ive had a great experience with Tracy Chevrolet.

Name: D R***
Date: 2019-05-19 02:56:23
Rating: 5
Comment: Today I had a great experience purchasing a new car. I had been shopping several dealerships and was given the best deal on the Exact car I wanted from Tracy Chevrolet.

Name: E*** s*****
Date: 2019-04-02 13:35:15
Rating: 1
Comment: After getting my 5 point inspection, my battery died a week later leaving me stranded. If battery was low it would of been nice to know. I would have had it replaced. Other dealerships in the past have told me hey your battery is low you might want to replace it soon.

Name: P**** M******
Date: 2019-03-06 00:47:34
Rating: 5
Comment: So far, happy happy didnt need thier rental,parts on the way and they took care of me,they let customers they are there to do the car and truck thing the moment you walk in the service department

Name: J*** S********
Date: 2018-11-09 03:17:07
Rating: 2
Comment: The sales experience was fine, but service after the sale was another matter. When we purchased the car it had a small dent on the drivers side and the bracket for the licences plate holder was missing. They assured us that these minor issues would be corrected, but we got the run around. They couldnt find the paperwork and would say they would call us back, but if course they didnt. After numerous calls and getting firm they finally set an appointment to take care of the issues mentioned above.Upon arrival at the dealership I got the run around about the licence plate holder. I told the service department that they had agreed to replace it. I returned home and waited for the call to pick it up, but never received a call. I finally called them at.4:30 and got voice mail. They called me back at around 5:30 and wanted to know who was paying for the bracket!!! I told him to just drill the holes and I would replace the bracket my self. He agreed and said the car would be done first in the morning.I arrived the following morning to pick up the car, but they didnt no where it was! They told me to look at front; then they said it might be at the wash station. When they finally found it 30 minutes later the holes had still not been drilled. Long story short, find another service department!!!

Name: L***** S****
Date: 2018-10-11 22:20:45
Rating: 1
Comment: Beware of this dealership!! They are crooks!! We bought a new 2018 equinox that was a loaner car. Fernando said it was considered a new car. The miles was 7077 on the odometer, contract says a little over 4000. Get a call a month later telling me to come in and sign a new contract for a used vehicle. No explanation to why it is being changed. They also never gave us our temporary registration for two months, I had to go in there and ask for it, and ask why we havent got our tags and registration in the mail. Again, no explanation. Just tells me the tags were paid for. They give me a temp registration for my window that says used. Obviously it is not used when i signed a new vehicle contract. Hmmmm something sounds shady! I think they are holding my tags and registration until i sign this new contract. Their customer service is awful. They never return your calls and the tall guy with the glasses was very rude and disrespectful!! They obviously do not care about their customers!!! Qadeer is the finance manager who supposedly made the mistake on the contract.

Name: B***** B******
Date: 2018-09-30 21:19:09
Rating: 1
Comment: We are from San Diego and have had all of our 2013 Tahoe maintenance done at Courtesy Chevrolet. We recently relocated. When my Tahoe started making a loud noise I wanted to take it to a Chevrolet dealership for the work to be done. Tracy was the closest. I made an appointment and took it in. Turned out my bearings needed to be replaced $2100. I was called two days later and told the front differential couldn’t be taken apart to do the work. That they would have to rebuild my front end. Now work would be $5300. Then called a couple days later to be told that Chevrolet no longer makes parts for our 2013 Tahoe and that they need to find a rebuilt front end to put our vehicle back together. Four weeks later we finally got our Tahoe back. They did not charge us for the additional work. We only ended up paying the $2100. Which I feel strange about. Definitely appreciate it, but why would they charge us so little for so much work unless they messed up big time. When I went to go pick up my car. It was dirty and I have tape all over my window. Get in the car and my dash is cracked!!! I went in and spoke to the Service Manager and he told me Chevrolet is notorious for their dashes cracking and asked me what I wanted him to do about it? Well Mr. Ford just like you expect your courtesy cars returned not damaged, that’s how I expect to get my vehicle back. He said he would research what happened and get back to me. I’m still waiting for a response. I would never ever go back to this dealership. I do not feel confident in the vehicle I got back. What else is damaged that I can’t see? We drive back and forth to San Diego and I need a vehicle I feel confident my family will be safe in. I no longer have that. Thanks a lot Tracy Chevrolet!

Name: A******* G*****
Date: 2018-09-24 22:18:32
Rating: 1
Comment: I am very upset to this day. I called to complain about the service I received. I purchased a certified 2017 GMC in April and already I have issues with it. I have water leaking and apparently thats not covered, I also have a crack in one of the gages window. Thats not covered either. What is the point of buying a certified vehicle. There is no benefit. I complained that day I picked up my vehicle, and was told I would get a call back the next day. Well I didnt. I called 48 hours later to find out why I didnt get a call back and again I was told I would get a call back within 24 hours. Well, Wednesday will be a week and to this very minute no call back. Way to go Tracy Chevy, talk about great customer service.Sincerely,A very upset former customer

Name: T**** D****
Date: 2018-09-05 16:36:41
Rating: 5
Comment: My 2005 Chevrolet Corvette was totaled out a few weeks back, and I was down and out about it. One day My Grandson & I were driving back home to the Bay Area and he decided to stop a Tracy Chevrolet, and boy am I glad he did. We were greeted by a wonderful gentleman by the name of Albert. My Grandson explained to Albert my situation and what I was looking for. Albert was patient, understanding and most of all kind. He showed my Grandson & I Few Corvette that they had there, but there was one that really caught my Grandson & my attention, it was the 2019 Chevrolet Corvette GrandSport. My Grandson was able to sit with him and work some numbers and came to a reasonable price. I told Albert that I had to play with some numbers and I will get back to him in a few days. Albert & Ian completely understood, they did not call me constantly, or pressure me at all. They allowed me to take my time to think things over. So after about a week I told my Grandson that That was the car I want, so he called Ian and told Ian that we would be down that weekend to pickup the vehicle, and thats what Happened. Albert made this experience wonderful for my Grandson & I, also Ian was able to get the deal done fast. Thank you Albert at Chevrolet Tracy for my unforgettable experience, I got my Car and most importantly I got my Happy Back.

Name: C*******
Date: 2018-04-25 16:05:14
Rating: 5
Comment: Todd at the service desk is amazing! He is courteous, friendly, and informative. He took the time to explain all aspects of my warranties ~ and didnt make me feel stupid for not understanding. He printed everything out and highlighted all the necessary information. He made sure to address all of my mechanical concerns no matter how big or small. My new (used) car is in great hands ~ He is a great asset to Tracy Chevrolet!

Name: A***** J**********
Date: 2018-04-19 14:28:10
Rating: 4
Comment: ****Service Dept only*****Nothing is better when you get great service but when they put in that human touch in their customer service cant get better! I love that Todd knows my car, JJ *yes I have a name for him....and he jokes with me about the need for upkeep for him.I love the guys up front in service - although the phone and cashier could use some customer service pointers. I wish I didnt have to go over to the one young lady. She seems to always be talking to fellow co-workers and not wanting to give the best service. There has been an occasion or two where I have complained about her bad service, lack of service or rude service.All in all, I return because of Mr. Ryan and Mr. Todd great detail to customer service. If you have a CHEVY - this is the place you want to take it....they really care about their quality of work and detail to their cars.

Name: M****** L*******
Date: 2018-04-16 17:59:19
Rating: 1
Comment: Horrible the salesman was constantly on his phone taking phone calls. We were there to purchase a 2018 Chevy Traverse and also trade in my 2016 sonata which had some negative equity on it. The salesman talked to his manager and pretty much a minute later they were unable to help us because of the negative equity on the car. But anyways I wouldn’t recommend anyone going here especially if you have money still owed on your current vehicle they help people they want to help. But on the bright side of things I was able to get my 2018 Chevy Traverse from the Chevy in Sacramento and on top of all of that they took my sonata as well even with the negative equity on it

Name: H****** R**********
Date: 2018-03-29 05:22:45
Rating: 2
Comment: Buying this vehicle was the hardest transaction I have ever had to deal with in purchasing a car. I had a large amount of cash (over half of the vehicle cost) and financing pre-approved. I have purchased several new vehicles over the years and never have I been treated as if my business did not matter in such a repeated fashion. I could not get a return call from these people. Their promises of calling back in an hour NEVER happened and after 5 hours I would be calling them again. I swear they were playing a game of avoid my number because when I finally called on my husbands phone they called back within 1 minute This was after 5-6 times of trying to call within a few hours one night. They can see your number if you call, even if you hang up. (Like a cell phone) Even their operators would not answer, it was bizarre. Unfortunately, this happened at all levels of service. Management was great when I actually talked tot hem but, again, I would not get a phone call and was left stressed out trying to reach them before they left for the day.E-mails where just as bad. I do not think I had a return e-mail ONCE and I sent several. After I sent an e-mail to the Gen Manager I got a reply that someone would be contacting me and they did. But, that e-mail arrived after 2 days of no contact from anyone. By this time I was rather angry and sent the e-mail because they had wasted my time. Keep in mind, I was REALLY TRYING to buy from them and I thought I had made that fact abundantly clear from the first phone call and jumping through their hoops of sending docs etc. immediately when they asked. I told them I was not playing games and I wasnt. I eventually did end up with the 2018 Tahoe LT 4X4 I wanted from them but, for a $50,000+ transaction I would have appreciated/expected the courtesy of a return phone call. Honestly, if I had been able to find the interior color and features of the vehicle I wanted (which they had) anywhere within a 8 hour drive, I would have made the drive and paid a couple thousand more to save the hassle and stress. I even checked into flying places to buy one and drive it back. They had really ticked me off, but I was ready to buy! Great vehicle and price but, horrible in customer relations/service. Please note, I was not physically standing in the dealership and that made it very easy for them to stroke me along. However, I have bought 4 vehicles in the same manner and it was always really simple. I usually get the dealers best price, dont haggle and agree to pay, I sign purchase agreement and return it with the money and get the vehicle. If you have the chance to work with Paul Botello directly he seemed to be knowledgeable. But, you will still have to wait for phone calls as he is a manager. This place must be crazy busy at all hours of the day.By the way, Tracy did honor their price match to Petaluma Chevy, who if you decide to call them ask for Greg, he was courteous and returned phone calls as promised.I do like my new Tahoe.

Name: N**** A****
Date: 2018-03-13 20:25:04
Rating: 5
Comment: Tracy Chevrolet team were very professional and did an amazing job at helping us get what we wanted, Zabi was very helpful and recommended some great options for us which worked amazingly with our budget. i highly recommend this place for anyone who is in the market for a new car, i drove all the way from Fremont to Tracy because of how great their service was from the start. They were professional team who went above and beyond for us.

Name: H****** H*******
Date: 2017-06-19 17:32:23
Rating: 3
Comment: Went to several dealerships in the area. The staff at Tracy Chevrolet was the most unfriendly of all three. A salesperson greeted me at the door and asked what I am looking for. I told him I was here with a family member he frowned, turned and walked off without saying another word. The young man I was with decided to purchase a car from Tracy Chevrolet. At the time of signing the paperwork he noticed the payments were higher than what he had calculated. After carefully going over all the documentation, he found that he was being charged for an extended warranty he had expressed earlier that he did not want. The financing person stormed out in a huff and treated us poorly after that. I give them three stars because he did find a good car at a fair price. Sidenote: the other two dealerships treated me like I was buying a car. They were consistently friendly, offered me water (it was a hot day), and answered questions about cars I was curious about. None of these things happened at Tracy Chevrolet.

Name: V****** P*****
Date: 2017-06-17 05:45:21
Rating: 1
Comment: The worst service I have encountered in a dealership. I drove two hours to buy a car and they treated me like S*** ! I made a deal with the service guy and went forward with my application. After my credit check another guy took over and denied all the deals I have made with the previous sales person. I wasted 4 hours returning home with nothing. The second guy didnt know I had a trade in or acknowledged their mistake and said what deal? This place is a Fraud! They will run your credit and say to their customers its the credit union BS it was their own financial institution rhey ran in through! Fraud I asked for a general manager they dont have any info. They are very unprofessional and deceiving ! I regret coming to this place !

Name: J***** M*******
Date: 2017-04-29 21:06:57
Rating: 5
Comment: Excellent overall buyer experience! We purchase our 2017 Chevy Tahoe at Tracy Chevrolet and couldnt be more satisfied. Darius, our salesman, was absolutely fantastic! From start to finish, we were treated with respect and he was open and transparent about the entire process. We custom ordered our vehicle and it came within the promised time. They detailed the Tahoe and filled it up with fuel prior to pickup. In addition to Darius, the manager and staff were extremely accommodating and even offered to drive extra to complete the paperwork. I have purchase several vehicle at other dealers and this was hands down, the best overall buying experience Ive had. THANK YOU TRACY CHEVROLET!!

Name: M**** B****
Date: 2017-02-27 16:53:47
Rating: 5
Comment: It was great working with Harry at Tracy Chevy. We got a great deal on the perfect 2017 Sonic trimmed exactly the way we wanted. Harry helped us thru the process and told us everything we needed to know about the purchase.

Name: K****** G***
Date: 2017-02-23 18:22:54
Rating: 4
Comment: It was a great experience to lease my vehicle from this location. The customer service was really nice and welcoming. The follow up pretty promptly on any questions you have and will give you the right suggestions.If only one thing they could do to improve is to move a little faster with the process. It took almost an entire day for getting the paperwork completed and get the car ready to go.

Name: R** A******
Date: 2017-01-28 18:30:30
Rating: 5
Comment: Tracy Chevrolet was very friendly, Britney had great knowledge on the Camaro that we wanted to purchase. All the staff were very welcoming and made us feel at home. They were willing to work with out finances which lead us to a very great deal. I recommend Tracy Chevrolet to anyone whos interested in purchasing a new car!

Name: C***** B*******
Date: 2016-11-29 01:20:49
Rating: 5
Comment: Fun and to the point. I enjoyed speaking with Brittney and having her help with the sale. She was fast, got my humor and knew I didnt need to know all the info because I did some research. Fab was also great with the finance portion. Addressed my questions efficiently. Valuable members of the team and if I could buy another car from them, I would. Thanks again!

Name: A***
Date: 2016-11-23 04:29:26
Rating: 5
Comment: Brittney and Fabiola were great and pressure free... Ive been to many dealerships through my endeavors and this was the first time, I left with a car feeling confident in my purchase and relieved that it was as painless as it was.I never heard the stereo typical sales pitches, never felt any pressure and everyone was easy to talk to. I would recommend them and this location to anyone.

Name: S***** S****
Date: 2016-09-07 23:18:50
Rating: 2
Comment: Sales staff was great, financing department was incredibly difficult to work with. I called to speak with a financing department representative over 8 times in a 2 day period, and was NEVER able to get through to speak to someone, and had to leave a voicemail each time. It then took someone over a day to give me a call back, and they were very short over the phone, and unwilling to answer questions. I would NOT recommend this dealership if you arent local to the Tracy area. I really enjoy my car, but it was an overall painful experience throughout the buying process.

Name: j****** l**
Date: 2016-07-11 18:11:08
Rating: 5
Comment: Thank you for the excellent customer service. Ryan was the service tech whom helped me with my needs and did an amazing job. I appreciated the shuttle service to my home and extra thanks to the Sales team for getting my vehicle checked out fast and made it very enjoyable. The entire staff was very friendly and eager to help me.If your going to go anywhere, make it The Chevy dealer in Tracy;) I would recommend this to all my friends and family.Thank you Chevy team-members for making my day even betterJessica Lam

Name: M***** M******
Date: 2016-06-11 23:56:49
Rating: 5
Comment: Called and made an appointment. Got there and Darius was our salesman. They made sure we had water and were comfortable since it was 100 degrees outside. Darius did a great job showing us trucks. Helped us get one that fit our needs. We bought a 2015 Silverado. Fabio was awesome getting everything done that needed to done to the truck. Sales manager and everyone there was great. They made it a great experience. I will go back for all my car and truck needs. Now I have 2 2015 Chevrolets in my garage. Thanks Tracy Chevrolet

Name: A**** G*******
Date: 2013-06-12 14:28:32
Rating: 5
Comment: As a first time car buyer, I not only had a lot of questions but I also had a lot of hesitations before coming in to the dealership. However, from the moment we walked in, Cindy made us feel comfortable. My grandfather, who has been buying cars for the past forty years, said that this experience was hands down the best and easiest--he did not feel pressured. Thanks to Cindy and Stacey, I was able to walk out with a brand new car and I could not be happier. Thanks!!

Name: N**** H********
Date: 2012-11-20 14:53:30
Rating: 4
Comment: Went into the dealer to buy a vehicle that I had seen on the website. Cindy Banning the Internet Sales Manager was very helpful and very professional. She took the time and showed me different vehicles/explained the benefits of the different models and took me for a test drive so that I could buy the vehicle that would suit my needs. That day I drove off in the car that I was sure to enjoy. Thank you Tracy Chevrolet for having a professional employee whom cares about the customer and not just sells you a vehicle.

Name: L**** C*****
Date: 2012-10-10 21:50:47
Rating: 4
Comment: Hi,My experienced at Tracy Chevrolet was good, the service manager was polite and offered to fix my current problems for which he fixed them with a great service, but as first time buyer of a GMC/Chevrolet vehicle I wanted to get more details about the current status of my vehicle at 16000 miles and/or get recommendations or offers to keep it in good shape. I guess I wanted to get more out of them, but I was limited to only received what I ask for.Keep up the good job.

Name: S**** C*****
Date: 2012-09-06 22:09:41
Rating: 5
Comment: Weve been using the service department since we bought a used Traverse elsewhere 2 years ago, and were very impressed with everyone in Service (Todd, Ryan, Dave & Fabiola, to name a few). We bought a new Malibu from the Sales department a month ago and were equally impressed (Tom and Stacy get pats on the back). The purchase experience was low stress, and they got us a better interest rate than even our Credit Union was offering. They worked for us!

Tracy Chevrolet

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