Tracy Chrysler Dodge Jeep Ram

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Name: S****** B*******
Date: 2024-06-25 19:12:41
Rating: 4
Comment: Quick appointment, treated politely and professionally.4 stars because the check in & out area is held together with duct tape & desperately needs an update to look as nice as the showroom & waiting area.

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Name: r**** p*****
Date: 2024-06-25 02:26:14
Rating: 5
Comment: Tracy Chrysler dodge ram is an amazing place to take your vehicle. Hassle free and customer service is amazing. I always deal with Israel Sanchez, he listens and pays attention. He treats you like it’s his vehicle. Respects and gets the job on time.Thank you for your service.

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Name: K** G
Date: 2024-06-24 23:51:23
Rating: 5
Comment: My suspicious mind didn’t influence the mechanics. My brakes and AC are operating perfectly and I didn’t pay a cent for this peace of mind. Yay!

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Name: C******* Y****
Date: 2024-06-24 20:49:42
Rating: 5
Comment: Tracy Dodge has always provided excellent service since I started bringing my Dodge Challenger in for scheduled maintenance in 2015. Kevin is a top notch service consultant and has been of great assistance for almost 10 years! 👍🏾

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Name: D**** S********
Date: 2024-06-24 20:39:21
Rating: 5
Comment: The service is great. They’re all on top of getting things looked at and done. It’s just that I got a bad one so I keep having to bring it back. This is like the fourth time.

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Name: J***** M****
Date: 2024-06-24 20:32:01
Rating: 5
Comment: Thank you for always taking care of me and my car Kevin your customer service is amazing

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Name: N***** P****
Date: 2024-06-24 20:24:51
Rating: 5
Comment: These guys always take good care of me. Specifically Israel. He’s my go to guy whenever I need service for my Pacifica.

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Name: K**** S****
Date: 2024-06-24 20:23:28
Rating: 5
Comment: Great customer service ! Willing to goThe extra mile !! Great experience

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Name: K***** C******
Date: 2024-06-24 20:23:05
Rating: 5
Comment: Great service. They are always considerate of my time and do a good job serving my Jeep

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Name: C******* C*****
Date: 2024-06-24 20:17:26
Rating: 5
Comment: The Salesman Lance was super helpful in guaranteeing we got the price we wanted!Israel in the Service Department is the way to go! He ensured everything was taken care of with factory warranties and made sure I had a rental!Service here is above and beyond

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Name: G**** B****
Date: 2024-06-23 02:44:55
Rating: 1
Comment: Horrible customer experience. Came in looking to learn more about the different RAM truck models. Looking to purchase a work and personal truck and understand the difference between the various trim levels. Terribly rude sales rep Lance told us straight to our face that unless we are looking to make a sale today, we are not worth his time and he was going to tend to other customers. What a terrible thing to say to a prospective customer who walked in hoping to narrow down a decision on a vehicle. Nobody knows on their first visit exactly what car they need and ready to make a purchase without looking at any cars. There is a discovery process of learning which model and trim level best suits your long term ownership of a vehicle. He told us to our face that we were not worth his time because we were not ready to make a purchase on day 1. What a terrible sales rep and horrible customer experience. Will never be giving this dealership a dollar, and will make sure to tell everyone we know to steer clear away from this customer-hating establishment.

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Name: J**** Y******
Date: 2024-06-23 01:50:46
Rating: 3
Comment: I went in to repair a recall and I was put on a year waiting list.

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Name: C**** H****
Date: 2024-06-23 01:15:54
Rating: 5
Comment: We had a great experience purchasing our Jeep Gladiator. The experience and the financial paperwork went very smoothly.

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Name: A****** P*****
Date: 2024-06-22 23:18:54
Rating: 3
Comment: You fix my car and it was not what I expected. They couldnt repair it for me. Well I dont know what happened. That the staff is not good. They treated the staff very badly, they should be friendlier.

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Name: T** T****
Date: 2024-06-22 20:03:54
Rating: 5
Comment: May salesman Lance wad greY and Jalyssa in the service department are the best

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Name: T***** B***
Date: 2024-06-22 17:25:14
Rating: 5
Comment: Priced right and easy to buy. No long wait or haggling. My sales rep., Oscar, was very knowledgeable.

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Name: N***** F***
Date: 2024-06-22 15:25:22
Rating: 5
Comment: I came in to fix key fob. Great people, friendly & kind. Took care of it all immediately. Tested it to make sure- all in good working order. Awesome service!

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Name: M**** S******
Date: 2024-06-22 01:55:48
Rating: 5
Comment: My experience was great with Ramon he was nice and gave us all the information we needed

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Name: A**** H***
Date: 2024-06-22 00:53:21
Rating: 5
Comment: From the initial meeting withe the service representative to the final pick up of my vehicle I was well informed of the progress and notified when it was ready.

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Name: R****** M*****
Date: 2024-06-22 00:10:54
Rating: 5
Comment: Very good experience nice sales person they take care of the customers very well

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Name: s**** A*******
Date: 2024-06-22 00:05:40
Rating: 5
Comment: Very personable service writer. Got the job done in a reasonable amount of time.

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Name: J*** D******
Date: 2024-06-21 23:41:02
Rating: 4
Comment: We were on vacation with our brand new Dodge Ram 2500 truck pulling our new trailer. Going up a hill we lost all power to the drivetrain. Limped into Tracey Chrysler Dodge Jeef Ram as it was the closest dealer for Dodge Ram. It was a Friday morning and was told they were fully booked and they would not look at the truck until the following week. I told them that I had a refrigerator full of food in the trailer that would not last until the following week and that I would need to camp in the lot over the weekend. The technician went back several times to talk with tje manager and came back with the same answer, next week. When I asked to talk with the manager to explain this was an emegency the technician finally came back and said they would analyse the truck. It turned out the truck needed a software update. They did the update which solved the problem. So the work was done well, but most likey would not have been done until the following week had I not pushed so hard. I was thankful for the work they did

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Name: G****** A******
Date: 2024-06-21 22:54:03
Rating: 5
Comment: Marcus was the best dealer . Very knowledgeable and helpful. We left with 2 cars . Great experience. Whole team was very helpful. (2023 Grand Cherokee x Charger RT)

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Name: C**** M*****
Date: 2024-06-21 22:53:08
Rating: 5
Comment: They help me replace a motor and gave me a great deal absolutely would recommendThank you tracy dodge

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Name: H*****
Date: 2024-06-21 22:45:17
Rating: 5
Comment: Service staff is great finance staff is great took good care of me quick process 10/10 service

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Name: J** c******
Date: 2024-06-16 01:01:06
Rating: 1
Comment: Let’s just keep it short. Ad showed Tacoma pricing just two days ago at $32,499. Price dropped to $31,499 a day later. Applied for a credit app which is a hard knock on my credit score. Manager confirmed price before running credit check. Next day its priced at $35,999 price jumped $4500. Only did the credit app for the $31,499 price. For the recent 1 star reviews I totally get it.

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Name: R** w*********
Date: 2024-06-14 21:40:59
Rating: 1
Comment: This is one of the worst places to try and have any work done to a vehicle. I have been disconnected 3 times and been on hold for 20 minutes just to find out if I need to have someone pick me up after I drop off the truck or if this is a simple enough fix I can wait for it... Still holding!

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Name: C**** B****
Date: 2024-06-07 20:48:38
Rating: 1
Comment: Was charged $249 for them basically to drive my car around the corner check fluids and scan my car for transmission issues. Took a week for an estimate. Had my car for a month for control arm and engine mounts. Ended up having to pay out of pocket for my rental. Decided to take my car back and take somewhere else. Worst experience ever.

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Name: J**** M*******
Date: 2024-06-07 19:43:12
Rating: 1
Comment: I bought my vehicle there. I had questions regarding my extended warranty I purchased from them. They failed to email me back yet. Talk to somebody they keep sending me back and forth not answering my calls. Not returning my calls. Very unprofessional, The service never answered my phone call. Sales kept placing me on hold!

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Name: M*** M********
Date: 2024-05-31 17:26:52
Rating: 1
Comment: Hands down the worst dealership experience ever. I appreciate that they sort of worked with me to get me a used truck (they never told me the deal was contingent on me trading in a car and I never agreed to that) But that’s where it ends. sold me a truck that they hadn’t registered or smogged didn’t have current tags. Then told me the truck had passed and the tags were in the mail. A month and a half later they never showed up. Then had to bring it back for them to smog again it wouldn’t pass and they had no idea why. Oh and a dead battery when I brought the truck. So now I’m driving with 2 month old expired tags still waiting for the new registration in the mail. Maybe if you buy brand new vehicle from them it’ll be a smoother experience but even still I would very cautious when dealing with them.

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Name: D******* K*****
Date: 2024-05-18 20:00:44
Rating: 5
Comment: Just showing appreciation for Oscar in sales helping me and my family out test drive a used Jeep after our beloved Jeep was totaled. He was a pleasure to work with, extremely personable, and patient as we had the car seat to install, and we both had to test drive the vehicle. Was extremely impressed with Oscar’s professionalism and his overall knowledge of all the great benefits to buying from Tracy Jeep such as the lifetime powertrain warranty!! Thank you Oscar for all of your help! You made this process much easier for us!

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Name: T**
Date: 2024-05-15 00:33:26
Rating: 5
Comment: Had a very pleasant experience! Customer service was excellent, thank you to Nayelli who was a pleasure to work with! 🤝

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Name: M**** Z*****
Date: 2024-05-14 04:04:11
Rating: 5
Comment: This dealership is great staff is super helpful makes your car shopping experience better!!!Nayelli is great she helped my family and I look at different trucks shes was very patient and answered all our questions I was very happy with my experience overall.

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Name: G****** a******
Date: 2024-05-12 22:06:41
Rating: 5
Comment: I came to this dealership just casually browsing. However, Nayelli really made me reconsider my usual method of just peeking inside the car’s window. She asked if I had any specific preferences, and oh boy, did she deliver! Nayelli guided me through cars I wouldnt have even glanced at, let alone considered, had it not been for her help. Nothing felt forced or rushed. Although I left without a purchase, Im definitely coming back when Im ready.

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Name: j***
Date: 2024-05-12 04:40:53
Rating: 5
Comment: I came to check out the dodge challenger and I received the best customer service from Nayelli Naciel! I would definetly recommend her to all of my friends and family but also anyone that is looking for a dodge. Thank you for your help!

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Name: S******* G****
Date: 2024-05-12 02:11:06
Rating: 5
Comment: I came in to check out a car and had the best service! Nayelli was so nice did a great job at helping me understand the whole car process as a first time buyer. I really recommend this dealership if all of their staff is like her!

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Name: L*** Q***
Date: 2024-05-11 20:51:51
Rating: 5
Comment: I came in to see what options they had to trade in with in old car I car and a seller by the name of Nayelli helped me out a great deal to find what I needed in a car and what I could fit with I could afford at the time. I walked away not getting anything but I came out seeing some good cars that I could possibly get once I was ready. Costumer service was great and would recommend when looking for a new car.

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Name: A***** C********
Date: 2024-05-11 20:41:24
Rating: 5
Comment: I went to Tracy Dodge this week and immediately Nayelli came to help me. She was very knowledgeable about the cars I was looking at and answered all my questions!

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Name: D***** M*****
Date: 2024-05-11 20:36:20
Rating: 5
Comment: Had a great experience taking a detailed look at cars. Nayelli is the absolute best sales rep. She showed me all the cars I wanted to see and she explained everything so well. I went with a ton of questions and she happily answered each and every one of them.

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Name: M*******
Date: 2024-05-11 19:44:26
Rating: 5
Comment: I was so nervous to go to Tracy Dodge. Luckily for me, I came across Nayelli! She was so helpful kind and understanding made my process so simple. I would recommend Nayelli to anyone going into looking for a car.

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Name: O*** B***
Date: 2024-05-11 19:08:07
Rating: 1
Comment: Their service department is the worst ever. Because of this my family will never buy a Dodge again. Had so many issues. Almost every time they have it it takes days to weeks longer than expected to get our vehicle back. My wife is disabled and needs the van for us to get around. Insurance companies dont offer Accessible Vans for rentals which makes it so hard for us.

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Name: L*** F*****
Date: 2024-05-08 05:06:38
Rating: 5
Comment: Update on service department. Spoke to the service manager Joseph regarding my original review last month . It was great to know he listened about our experience/ concerns and worked with us.

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Name: M** C**
Date: 2024-05-07 17:10:15
Rating: 1
Comment: We took the initiative to confirm the cost prior to scheduling an appointment, ensuring transparency. To our dismay, upon arrival, the initially quoted price a bit over $400 escalated to $800. Despite the frustration, given that our hometown typically charges $700 for the same service, we reluctantly proceeded. Expecting a prompt service as assured by the representative, we dropped off the vehicle with the anticipation of a few hours wait. However, as time dragged on without any updates, our annoyance grew. Multiple attempts to reach the representative resulted in prolonged waits on hold, only to be informed of unavailability or promises of callbacks that never materialized. Ultimately, our vehicle was not ready until the following day, contrary to the promised early morning completion. The final blow came when we were presented with a bill exceeding $900, beyond the initially agreed-upon amount. Such disregard for customer service and blatant overcharging left us thoroughly dissatisfied. We vow never to return and caution others against patronizing such an establishment. This experience epitomizes poor service and leaves a sour taste in ones mouth.

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Name: J**** C********
Date: 2024-05-04 03:39:59
Rating: 5
Comment: This was the first time I ever bought a new used car with financing and Lance and Nayelli were godsends and a great pleasure to work with. They both made sure all of my needs were met and questions answered. Nayelli was very knowledgeable about the features of the car as well. Shoutout to Hugo and Thomas too for making the financing easy to understand. Thanks to all of these guys for this newbie car buyer, would highly recommend this team!

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Name: T******* W***
Date: 2024-04-23 18:46:31
Rating: 1
Comment: Before I bought the vehicle, everyone in this store was nice. But after that, no one answers my question. I bought a used car there and registration card was sent two months later but without the sticker. I called the sales and the manager and the store but no one answered. In addition, they installed ikon to track the vehicle. But they never transfer it to me. And it is expensive which costs extra money to buy the car. I would never come to this place if I knew it was like this. Anyone plans to buy vehicles in this store, you’d better to consider this situation. Like you have to deal with everything by yourself without any help from the store.

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Name: R** b
Date: 2024-04-22 20:39:54
Rating: 4
Comment: Service staff is greatMOPAR part costs are higher which is not this service center fault, otherwise service cost is just same as other dealer locations

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Name: A** F*** M********* H***
Date: 2024-04-14 01:32:05
Rating: 1
Comment: Pulled a bait and switch, tried charging us for a security package that was never installed, then claimed it was installed but not finished... then was told they would drive up to get the car and leave us a loaner, then was told that would not happen. All they did was lie to us.

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Name: K******* K***
Date: 2024-04-09 20:50:15
Rating: 5
Comment: Fabian was an amazing help and got us in the perfect car thank you

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Name: c***** p****
Date: 2024-04-08 06:54:22
Rating: 1
Comment: I’m really disappointed with my mechanic services that I received with Tracy dodge. As a woman, it’s really hard to trust a business with my vehicle for mechanical services. I was hoping that my car dealership would take care of my vehicle after spending $680 on a tuneup. I would assume that my power steering fluid would get filled to the appropriate portion. I even made sure once I got my service completed, I reviewed all the paperwork and nowhere on the paper did it indicate my power steering fluid was extremely low. . .

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Name: G******** S****
Date: 2024-03-09 22:33:08
Rating: 5
Comment: Thank you to the sales manager David and Matt for all his efforts and dedication to getting me into our beautiful Charger scatpack!

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Name: N******* S****
Date: 2024-03-06 20:02:28
Rating: 5
Comment: I haven’t even purchased a car here yet but I will definitely say they’re the nicest dealership employees I’ve spoken to. I came here to test drive a car I saw online, which was out on loan to a customer at the time and they showed me multiple other options and let me test drive those. And they were not pushy at all which was a nice refresh. I came to test drive a Hyundai after dealing with the incredibly rude and pushy employees at the concord Hyundai dealer

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Name: J*** R*******
Date: 2024-02-24 02:13:40
Rating: 1
Comment: I was interested in this2021 Ford Expedition MAX Limited 4WD - $37,898 - CarGurus.I talked with the general manager who agreed to sell me the car plus $1,500 shipping. I would have to pay the taxes and registration in Arizona myself. I was okay with this deal. Today when I call I was told there are mandatory add-ons to the price. I explained that I would pay the advertised price and nothing more. I also explained that this is false advertisement. Maybe in California you can post something without the correct price.

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Name: m**** R****
Date: 2024-02-23 18:12:12
Rating: 5
Comment: Thank you lance so much for your help in purchasing my jeep and also Hugo I had a very good experience, anyone needs a car go out to this dealership they will work with you to get what ever car you need.

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Name: F**** A********
Date: 2024-01-15 22:30:12
Rating: 5
Comment: Title: Exceptional Sales & Service at Tracy Chrysler Dodge Jeep RamI recently had the pleasure of purchasing a vehicle from Tracy Chrysler Dodge Jeep Ram, and I must say that the experience exceeded my expectations in every way. The seamless coordination between Archie, the salesman, Tilly, the Desk manager, and Thomas, the finance manager, truly set this dealership apart.From the moment I walked into the showroom, Archies professionalism and knowledge were evident. He took the time to understand my needs and preferences, guiding me through the extensive inventory to find the perfect match. Archies friendly demeanor and genuine enthusiasm for the vehicles made the entire process enjoyable and stress-free.Tilly, as the Desk manager, showcased exceptional organizational skills and efficiency. He expertly handled the paperwork and ensured that all details were attended to promptly. Tillys attention to detail and commitment to customer satisfaction were evident throughout the transaction, contributing to a smooth and well-coordinated experience.Thomas, the finance manager, played a crucial role in finalizing the deal. He patiently explained all financing options, answering every question I had with transparency and clarity. Thomas went above and beyond to secure a financing solution that aligned with my budget, demonstrating a commitment to customer-centric service.What impressed me most about this dealership was the seamless collaboration between Archie, Tilly, and Thomas. Their teamwork ensured a cohesive and efficient buying process, leaving me with a sense of confidence in my decision. The communication among the trio was excellent, and they worked together seamlessly to deliver a comprehensive and personalized customer experience.In addition to the exceptional team, the dealerships facilities were clean and well-maintained, contributing to a pleasant environment for customers. The attention to detail extended beyond the showroom floor to the entire purchasing process, reflecting a commitment to customer satisfaction that sets Tracy Chrysler Dodge Jeep Ram apart.Overall, my experience at Tracy Chrysler Dodge Jeep Ram was outstanding, thanks to the exemplary service provided by Archie, Tilly, and Thomas. I would highly recommend this dealership to anyone in search of a vehicle, as the professionalism, expertise, and genuine care exhibited by the team make it a standout choice in the automotive industry. I also believe that Archie has all the right strengths and soft skills to become a manager.Thank you for all your efforts in making this experience memorable and will refer you to all our friends.With much appreciationFranz & Sharon

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Name: r**** s****
Date: 2024-01-14 06:06:11
Rating: 5
Comment: Best Dodge dealership in town. Lance and Rex are the best sales rep. Lance’s communication and information regarding the car was amazing. Manager was great and so was the finance guy. Got the car in the budget range. We are totally happy with overall experience at the dealership. Over an Hour drive was worth from Sacramento to Tracy.

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Name: A***** A*****
Date: 2024-01-11 20:49:07
Rating: 5
Comment: Came In For an Oil change On my Ram 1500 and I gotta Say I’ve never. Been more happier with my service Not Only did IZZY take care of my Trucks Oil Change he also got the technician to handle my Trucks Recalls At the same time and rotated my Tires Never will go anywhere else From Izzy To Sara the Manager to Bri I will never go anywhere else they really Care about there clients and I will tell my whole family to come here amazing service and I appreciate the professionalism

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Name: X
Date: 2023-12-26 19:35:22
Rating: 5
Comment: Nice staff, affordable prices, and always a room for make deals....Management kind and going above beyond to please their customers.Hassle free, place...

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Name: K************* D***********
Date: 2023-12-18 19:50:21
Rating: 3
Comment: Forget the car. Gave the Chrysler Pacifica Hybrid for a recall service. It was estimated to complete in an hour. But It is still there... already 3 days over. Service engineers show no bias for action to fix it or understand customer pain. I got a couple of times call to take the car without addressing the recall. Worst part of this issue is, The car brought for service 3 weeks back to fix recall. I was told recall part is not available and they gave car back without addressing the issue. After long struggle, I got an appointment and dropped the car for recall, but progress is very slow. One more issue with XXX-XXX-1800, to complicated. it would be nice if there is a direct phone or text details shared from service incharge.

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Name: B** H******
Date: 2023-12-08 22:57:54
Rating: 1
Comment: Will claim over the phone multiple times from multiple people that the restocking fee for an unused part is only $100. End up getting a bill sent me with a restocking fee over $200. Had to go in person to explain what I had been initially quoted. Response was well that wasnt what I the mechanic quoted you and that sales manager was not authorized to say that for a different dept yadayadayada. They ended up lowering the bill but still what a hassle and excuses just to squeeze more money out of their clients .

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Name: T**** L****
Date: 2023-12-02 13:13:11
Rating: 1
Comment: Very unprofessional, sold my wife car no front breaks working.Dangerous never dud used car inspection before selling Was used to drive customers to and from dealer with no front working breaks .

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Name: D**** S********
Date: 2023-11-04 20:13:36
Rating: 2
Comment: Went in today to get light bulbs and rang the bell twice for service. There was a person behind the wall that didn’t even acknowledge we were there and say “hey I am on the phone be right with you”. A salesman walked over and saw the person behind the wall and said oh he is on the phone. We waited and still no help so we left and went to O’Reilly’s. I have never been to a dealer and had such terrible service. Need to step it up guys.

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Name: J**** C*****
Date: 2023-10-17 17:54:26
Rating: 1
Comment: I have a lease return and came by Tracy Chrysler last month to confirm what I needed to do in regards to turning in my lease vehicle. I was told I didn’t need an appointment, to just bring it in the day I wanted to turn it in and it would be done! So today 10/17/23 I came in only to be told that the only guy who does lease returns is off for the next 2 days and since I didn’t have an appointment, I would have to find another dealership to turn in my vehicle! The worst part of this whole situation is that I tried to prepare a month ago only to be turned away today after doing what I was told to do! I never will spend a single penny at this dealership! What a joke!!!!

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Name: F***** B*********
Date: 2023-10-17 09:31:43
Rating: 5
Comment: I had a great time and had great help from Charles and the sales crew. Thank you all and I can’t wait until my next purchase. God blessI do not like going here anymore. They have a new crew and I have lost my trust in this place. Maybe if they get new management.

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Name: A**** S*****
Date: 2023-10-16 03:41:56
Rating: 1
Comment: Worst car buying experience. I bought a car here almost exactly 3 years ago, October 31, 2020. I bought a used Jeep Wrangler, I love the car. Its the experience that was problematic. They treated me like a dumb woman, even going so far as to tell me dont touch that and pointed to the 4x4 shifter, as if this isnt MY OWN CAR I JUST BOUGHT! Disgusting misogynist staff, take your business elsewhere.

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Name: R*** _*
Date: 2023-09-23 18:11:41
Rating: 5
Comment: I recently inquired about a car by Matthew the salesperson at this dealership, he was very friendly and made it the best experience I’ve had at a dealership. He is very knowledgable and doesn’t make others feel pressured! Ask for him!!!

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Name: N****** R******
Date: 2023-09-15 20:16:06
Rating: 5
Comment: I had an amazing experience at this dealership thanks to Archie who made everything run so smoothly. He was really helpful and attentive to our needs as well as doing everything in his power to make sure I went home happy and with a car I liked. We definitely appreciated his help as we surely liked him and thought he was one of the best salesperson we’ve met and has won us and our families as future customers.

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Name: J***** K**
Date: 2023-09-06 04:04:07
Rating: 1
Comment: I think worst Google review usually tell truth. Like many others gave 1 star, I experienced same, CAR IS SOLD. I was interested in nice looking used car, still available in website. I got contacted, made appointment, and visited to find out car is SOLD. of course, the person I made appointment with is not there (very very typical). Surprising thing is that, I just showed picture, sales person didnt even check VIN or other info, know its sold. Maybe thats very famous picture that every sales person know FAKE. Whats the point of bringing customer in and find out its sold? especially this type of economy? Does management think customer still come back? Maybe they all think customers are dumb. I erased this place from my map. I wont visit again.

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Name: K***
Date: 2023-08-30 19:30:02
Rating: 1
Comment: If you want better customer service in Person, go somewhere else. Great at getting in touch with you about a vehicle to get your Buisness, However typical of todays car salesman fail to inform new customers if a vehicle is sold. Buisness is Buisness and understand first come, but please let customers know if a vehicle is no longer available even if an appointment is scheduled. Time is money and driving almost 2 hours to the vehicle no longer there is bad Buisness. Please properly communicate with your customers and remember scheduled appointments.

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Name: M***** A R******
Date: 2023-08-15 10:10:12
Rating: 1
Comment: Took my Dodge Charger in cause of the check engine light came on, they told me that oil pump needed to be replaced and gave me price for parts and labor, I said ok, and left my car. They told me it would be ready in a couple of days thst they would call me. A few days went by, and I hadnt heard from them, and I called to see if my car was ready. They told me a few days more. I never received a call to let me know what was going on. Finally, a few days later, when I picked up my car, they added an extra part I didnt approve, an oil pan. The manager lied, she told me it was necessary that when the oil pumps got changed out, it was necessary to change the oil pan and that my radiator was leaking too. If I wanted it replaced? Told her no.So, I did my research. Found out it wasnt necessary to replace the oil pan, and my radiator wasnt leaking. I made them refund me for the oil pan. Never going back to them.

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Name: A****** T*****
Date: 2023-08-09 22:27:53
Rating: 1
Comment: I bought a 2021 Jeep Trailhawk compass from Tracy CDJR dealership. I bought it in April 2023. They gave me the car dirty, took it back to get it detailed. When I got it back, they scraped my windows and chipped my windshield. They did not repair it and stopped answering. Now, it is august and my jeep has been in the shop for two weeks and many parts of the vehicle had to be replaced, the axel, the rack and pinion steering. I am paying out of pocket for a good condition car that they sold me.

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Name: S**** G******
Date: 2023-08-05 19:00:07
Rating: 1
Comment: Worst experience with a service department in a car dealer ever. I definitely don’t recommend it and will be taking my business somewhere else. I used the online website to schedule service for my Jeep and got a confirmation email for an appointment in 2 days. Arriving there to be told that they don’t have any record of my appointment. I showed them the email confirmation and they took the car in and I was told they will call me back with an estimate. The NEXT day, I received no calls. I had to call back to be told that the estimate is $2300, when I asked did they apply my service plan that I told them about they said NO. They asked for the plan number, I did not have as the number on hand, as it is in the card in the car glovebox. I said it should be in my profile as I used this dealership multiple times. They said that the dealership is sold in 2021 or something and they dont have any records. Anyway, they said they will file-in a claim and it takes around 1 day to get the reply back. Two days later no calls whatsoever. I called again today (Saturday), to be told that my advisor does not work on the weekends and that I have to wait for Monday. When I asked the lady on the phone to check in their system whether there is an estimate for the car, she said she does not have access. When I asked to talk to a supervisor, I was told there is no body available and have to wait for Monday. That’s completely unprofessional, I don’t know why do I have to wait for 7 whole days to just get an estimate on the service cost.

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Name: j******* s********
Date: 2023-07-21 19:25:16
Rating: 5
Comment: Update on Sales: Matt and Davod were amazing to work with! I told them the budget I had and they went above and beyond to make the deal happen! I will definitely recommend them to my friends and family!Israel was amazing!! Made me feel welcome the second I walked through the door. I will always bring my truck here to get serviced from now on directly because of him!!

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Name: R***** O*****
Date: 2023-07-21 17:52:12
Rating: 1
Comment: Save your time and don’t bothering driving to this dealership. We called on our way driving to this dealership to make sure the vehicle we were interested in was still available. We were told YES. Took us 20 min after the phone call to get there just to be told face to face it was sold and if they can help us find another vehicle. If you had to lie to get us to your dealership, then why would I trust you to purchase a vehicle from you?

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Name: D***** n*
Date: 2023-07-08 19:49:09
Rating: 5
Comment: I have purchased many vehicles in the past (Nissan,Lexus, Honda, Acura, several BMWs, Mercedes)...Tracy Chrysler Dodge Jeep RAM on Naglee Road was the absolute best dealership I have ever been to!Lance, Mark,and Bob worked with me with my tight budget to fulfill the needs of our business! Originally, we came in to purchase a promaster city van from Lance, but after seeing the commercial trucks on the lot, we changed our minds and threw the sales team for a loop.I communicated with Lance on the phone and via text at about 9am on Wed. July 5th. By 2pm my credit app was submitted and i was driving an hour away to Tracy to get the van. Lance had it detailed for us and waiting. He was leaving at 5pm that day due to other obligations and we understood. He passed us off to the sales manager...but Lance made sure to say hello to us before he left!We were conflicted between the van and this RAM 1500 truck.The Ford van we own needed a new engine and Ford told us it would be $11k for a refurbished engine. We rented a truck at the airport to get us by, and of course they hooked us up with a Hemi Limited.My fiance (toyota lover) fell in love with the 2023 hemi limited. Ill get him one of those hemi limited soon. In the meantime, he will enjoy the basics while he works in the HVAC business.Avoid the bay area pricing and hit up Tracy CDJR...you will fine genuine people who care about you! Dealer markups in the bay area are at least $9000 and they wont budge!

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Name: E*** B******
Date: 2023-07-07 21:46:21
Rating: 1
Comment: I wish I could put no stars. This Dodge “service” location is the things nightmares are made of.Here’s my story.I heard a faint strange concerning noise driving around my work place in Tracy. So, naturally I take it in to Dodge. They say you are correct in your concern, it’s the drive shaft. Well, the part was only relaced in April of 2022, so this should not happen. So I begin a warranty claim. This is where the nightmare begins to form.I am told after 2 days, that I need to send in invoice of part and repair. I do. Dodge “service” drags their feet to get their “warranty administrator” to see case. All the while I am not getting any answers ir details. And to make things really miserable, Dodge Tracy does NOT get direct calls. So it goes through a call center first. Everytime (but once) I call I can’t reach anyone. Advisor or manager.Finally, on Monday before July 4th, I sit down with the manager and she says yes to warranty part coverage, but that it is back ordered. I ask for a loaner car. They say they don’t offer that.Wed. comes. No answers. A week at this point.Finally, I decide to forget the warranty part and buy an aftermarket part since it is NOT back ordered. I ask that Dodge Tracy waves diagnostic fee. No answer.I call tow for my car to be picked up. Driver says daignostic fee owed. I pay with no debit allowed, only credit, 3% fee.I will be suing this terd of a “service” center and continuing this review on all platforms. Google, Facebook and beyond.Skip the nightmare and NEVER set foot in this place.

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Name: M**** M****
Date: 2023-06-14 16:15:06
Rating: 5
Comment: Go see Eric Fernandez I the service department at Tracy Dodge. He is quick and very professional. I brought my car in for work. And he took the time to make shire things were done right. Give him a promotion. And keep him around. Thank you from the customer with the Green Challenger.

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Name: K**** W*******
Date: 2023-05-21 22:06:08
Rating: 1
Comment: This was the worst car shopping experience i have ever had . Started on 5/20 went to this dealer to look at a 2020 mazda cx-5 . I spoke with a salesman by the name of rex. We talked numbers and what i was looking for . He proceeded to tell me vehicle is being loaned out . First red flag . Even tho the car was not there for me to test drive or look at he still wanted me to fill out paper work . Second red flag . We agreed on a couple of things. 1 was they couldnt take more off of the price but would offer me 100000 mile bumper to bumper warrenty additional to their lifetime drivetrain warrenty .told him i would come back tomorrow when vehicle was there to inspect. Now here comes the nightmare .Arrived about noon on 5/21 rex was with a customer so another association brought me the keys to check out the vehicle. There is a big burn on both front seats that was not discussed or informed about . When asked about it . Was told it was nothing a seat cover couldnt fix . This was lance an Associate. As i went in to talk to rex about prices it changed multiple times . Then kept adding and the numbers did not add up . Sales manager then came into to discuss what he could do to help the situation. When we got it kind of figured out i asked if that was still including the warrenty rex had said he would add. Rex then cuts in and says he never offered me any kind of warranty. I was done at this point . These people are liers and scam artist they will tell you whatever they want to get your business i will never even think about coming back to this dealership or any other associated with it ... i have never felt so disrespected trying to give someone my money.

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Name: K**** J*****
Date: 2023-05-10 17:31:00
Rating: 4
Comment: Updating the review to 4-star as Sara was able to help and resolve the issue.It’s been 5-months and dealership has failed to resolve the uconnect wifi not working.

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Name: T*** R*********
Date: 2023-03-30 00:26:39
Rating: 1
Comment: Classic bait and switch tactics employed at this dealership.We agreed on a price. Then I was told about a significant cost for this paint protection film they put on all of their cars. If the dealership adds something on all their cars as a standard it should be included in the price and not a surprise charge when the deal is almost finalized.This is so upsetting. I was really looking forward to owning this car.I would steer away from this dealership.

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Name: D*** L**
Date: 2023-03-29 18:50:30
Rating: 5
Comment: Top notch gentlemen at Tracy CDJR. Got my Wrangler here after shopping around for many weeks and Im glad I waited to come across the right deal at the right place.Thanks Cary for your continued interest even a month after the purchase and your prompt services.

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Name: m*** v****
Date: 2023-03-14 13:43:35
Rating: 1
Comment: Went in yesterday to look at cars for my son. Found a car, test drove it, and went inside. Everything from a loan standpoint was completed from USAA a few weeks earlier. The car had a price listed in the window of the vehicle. When we went in, I told them I needed to have it inspected by a third party, I needed the final drive out number, and would do the deal after inspection Monday. They tried to give me another $1,000 off the price if I did the deal yesterday. I said no, but left a deposit to hold the vehicle. Their computers went down, so they took a pic of check. Today I contacted our sales rep for final number to give to USAA. Low and behold, the old bait and switch. Price went up by 10% today, and the internet was also adjusted to reflect the new number. I received a picture of our voided check. Manager said it was listed with the wrong price, but yesterday I could have bought it for even less if I did the deal. If you still value ethics and character in business, I recommend you roll right on past this dealership.

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Name: M****** H*****
Date: 2023-03-13 16:27:35
Rating: 1
Comment: I run a car non profit in the Bay Area. A kind donor recently dropped off a Dodge Caravan in overall great condition. After assessing and test driving, it was determined the vehicle only needed an oil change and it was ready for the case worker to hand off. Well.. the last place that changed the oil made a hard decision the oil change competed there should be the last one. The oil plug, which should be 25 or so lbs of torque was in the range of 80 lbs (I struggled with a speed wrench and a 3/8 socket, grabbed the torque wrench to see where it was), and the oil filter was well over that torque as evident I had to destroy it to remove it (see the indentations for the filter grabber tool). The sticker on the windshield indicated the last place who did the oil change and by the mileage it was due. Needless to say, I don’t think I’ll be a patron at Tracy CDJR

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Name: J******* J******
Date: 2023-02-13 20:42:19
Rating: 1
Comment: This dealerships service department is the absolute worst. I have visited the service department on a few occasions and I must say its amazing that when they want to rope me in for buying a new vehicle or to come in for servicing the vehicle my phone won’t stop ringing. But I drop a car off for servicing and have to practically hunt them down to know that my car is ready for pick up. They never told me that my car was ready for pickup and I’ve been here car-less for days now. My last visit I needed a part that they ordered for me, and never told me that it arrived. I don’t recommend ever going here, it’s worth the trip to go to a different dealership

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Name: J** J***
Date: 2022-09-28 23:29:22
Rating: 1
Comment: Rude staff and sales manager doubted a price I got for another dealer. Their price was 150$ more per month for a cheaper vehicle. They were adding points or mark ups. I texted them the deal I got and 🦗🦗🦗.Cabral in Manteca better prices and service. Even gave me 500 more off because Im a nurse and didnt qualify for the first responder rebate

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Name: D**** M******
Date: 2022-09-21 05:38:14
Rating: 1
Comment: This place is terrible. Promises were made by the salesman, the manager came over and said he was mistaken. Vehicle I purchased ended up having a bunch of problems, no wonder they were pushing the extended warranty so much. This place will be quick to take your money and take advantage of you and not provide services to customers that should be standard. Vehicle ended up missing a bunch of things that you wouldnt normally notice during the initial purchase, now the transmission is starting to go out, I think thats now the 5th problem Ive had since Ive purchased 2 months ago. You will get ripped off, go somewhere else. Windshield wipers, tires, floor mats, engine cover, power window issue, and now transmission. Its been less than 2 months. I just got the registration and apparently the dealer used the registration fee to pay for the 5 months that they were trying to sell the vehicle in their lot, so I have to renew at the end of the year instead of the full 12 months.Edit: 3 months - battery issue, short to ground, air filter hadn’t been replaced since it was new looks like, imbalanced tires, alternator issue.This vehicle has obviously not been maintained properly, worse yet, it went through Tracy CDJR Service Department and was sold in the condition it was. A competent mechanic had obviously not signed off on it.

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Name: D**** V******* m***
Date: 2022-09-17 15:52:52
Rating: 1
Comment: HI EVERYONE! I HAVE DECIDED TO PLACE THIS COMMENT TODAY BECAUSE OF THE ISSUES I WANTED TO WARNING YOU ALL BUYERS BE AWARE OF THE DEALER BECAUSE THEY ARE NOT HONEST AND THEY DO FRAUD AND THEY FORCED YOU AND THEY HIDE WHAT THEY REALLY ARE, SO THEY DO UNEXPECTED CHARGES AND SALES DAMAGED CARS AND THEY ARE LIERSPLEASE PEOPLES BEWARE OF THIS TRACYCDJR TRACY CHRYSLER JEEP AND DODGE,,,,ARE SO REALLY BAD BAD .

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Name: T****** T
Date: 2022-08-13 02:48:15
Rating: 5
Comment: Huge THANKS to our salesman Nate who made my trade in process flawless! Very professional, attentive and has so much patience … as he’s dealt with a handful of our friends & families who also have successfully purchased their cars with him! Hit him up!

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Name: t*** m******
Date: 2022-08-12 23:08:31
Rating: 5
Comment: I had the best experience buying my 2022 Jeep Sahara 4xe from this location. Ask for car salesman Nate. He went above and beyond from beginning to end. From finding our vehicle to driving away in our dream Jeep. Hes honest, thorough, attentive, kind, and has a lot of patience.. I had a lot of questions as this was my first Jeep as well.

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Name: T****** D****
Date: 2022-07-27 12:49:59
Rating: 1
Comment: I believe in people being held accountable for their actions, that’s why I felt I needed to share our story. Tracy Dodge has not only lost our sale from last night, but all future sales my family and I would have given them. This dealership advertised a sale price for a Dodge Challenger, I called to confirm the price and the availability of the car, was told yes, it was still available, and to come down and test drive it. My husband and I drove out to Tracy to test drive. We fell in love with the car, went inside to make the deal only to find out that the price was actually several thousand dollars more than the confirmed advertised price. Typical bait and switch and waste of gas money for us to drive all the way out there, so we left. My husband really wanted this car though and spent the next two days emailing and calling to negotiate the price down to the original advertised price. He finally got them to come down to a reasonable number, we were sent confirmation of new offer, drove all the way out to the dealership again to sign papers and pick up our beautiful new Challenger, only to be tricked yet again by extra hidden fees and prices we never agreed to. To be clear, these were extra added fees on top of sales tax and liscensing charges. When we pointed these extra fees out to the finance manager, he seemed baffled that these extra charges were never discussed with us. The sales manager then entered the room to address the issue and unfortunately I do not remember his name. I do remember his lack of professionalism, constant condescending tone and complete disregard for human decency. Perhaps his disgusting attitude has to do with not liking women who speak up and advocate for themselves, I don’t know. He offered to take off the bogus charges only if we would promise to write him a 5 star review because he didn’t want to be slammed on social media. When I told him I would write a fair and honest review based on our whole experience, he replied in a snotty tone that he would NOT sell us the car because he did not feel we would be happy enough. The sales manager honestly cares nothing about making his customers happy, but instead wants people to stroke his ego. The sales manager broke my husbands heart who really wanted this vehicle and had worked so hard to confirm and secure this deal only to have it crushed by the sales manager’s power trip. Buyers please beware, this dealership is morally corrupt and will try and take advantage of you every chance they get.

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Name: A*** E*****
Date: 2022-05-31 02:13:14
Rating: 2
Comment: Contacted dealership regarding a car they had listed online to make sure it was still available before We drove 1.5 hours. They assured us via email it was. When we arrived we were told it was loaned out to a customer and we would have to come back or wait a couple hours for them to retrieve it. We decided to check out other cars and fell in love with a Lexus NX300. When we agreed on a price, we told them we had our own financing and they said we could only purchase the car if we used their financing. We have been USAA members for 20+ years and will not use anyone else. Manager apologized and we walked away. Crazy they didn’t let us buy the car with our own bank. Must be for kickbacks. On a positive note, salesman and staff were very polite and helpful.

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Name: B*** T**********
Date: 2022-05-29 02:49:27
Rating: 3
Comment: This dealership isn’t in the business of selling cars. The Salesmen were attentive, communicative, and really easy to work with. The Sales Manager was none of those things. Over Memorial Day weekend we visited Tacy CJDR interested in a 2022 Series III Grand Wagoneer. We made a full MSRP offer and they countered at $5k over MSRP. No deal. We went over to Gilroy CJDR and bought the same car with more options for under MSRP. Get with the times Tracy, dealer packing on a 6 month old vehicle is old news.

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Name: I***** C*****
Date: 2022-05-20 05:20:18
Rating: 5
Comment: Great place to purchase a vehicle, as a first time buyer i had a very pleasant experience here. Everyone was very nice & and a shoutout to Khyiem the sales representative who helped me get into my new Mustang. I definitely recommend shopping here and working with him. You wouldnt regret it!!

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Name: S** S****
Date: 2022-05-03 15:53:47
Rating: 1
Comment: Such a bad service from Dodge. I bought this Dodge Promaster from the dealership 2 months ago, they sold it to me with 2 open recalls which I found out later. The engine light came on, they asked me to bring it in and told me it will be covered no charge (said over the phone by service guy Joe). Took it back to the dealership to get it repaired they charged me $1000.00 to get it fixed. The recall was for to do a engine test and replace the engine instead they replaced the thermostat and charged me for it. Lied to me and kept my vehicle for 2 weeks. Every time I called no one had an answer to exactly what was happening and when I will have my vehicle back. The General manager at Dodge in Tracy and Lincoln Ford in Livermore is the same guy and they con people to sell cars. Once sold they dont care, get everything in written or else youll end with a huge bill. I finally got my vehicle and they already said I have to bring back after 1500miles to fix recall, what the heck. So recall still not fixed. I guess recall only gets fixed after you drive certain miles.

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Name: A***** V*****
Date: 2022-04-05 21:25:23
Rating: 1
Comment: Literally terrible customer service. Salesman sent pictures of a car to me knowing I’m out of state. I wanted to purchase the car. He then lied to me and told me the car sold. It did not. I called the used car department and they then go on to tell me the car is available but now all of a sudden they can’t sell me a car because I’m out of state. A bunch of liars here. TERRIBLE customer service. Beware.

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Name: R*** D*******
Date: 2022-03-06 20:45:13
Rating: 1
Comment: Placed an order several months ago that was agreed and promised to be sold at MSRP. Waited 3+ months, confirmed a couple of times the pricing with the fleet manager. When I showed up to pick up the truck they wanted more than MSRP for it. Downright liars, I have not had an experience like this my entire life. They will now take this truck that I helped them bring on their lot and price gouge the next poor customer. Very poor form Tracy CDJR, shameful, shady practice.Please stay away, but if you can’t make sure to have written agreements signed by all parties about pricing. And lawyer up just in case.

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Name: e****** c******
Date: 2022-02-07 04:34:36
Rating: 5
Comment: Don’t normally write reviews but amazing customer service experience from Madi and Manny makes me feel I owe it to them.Was told they were fully booked at that time I needed help for my daughter’s car; but when I told them my situation, the squeezed me in! More so, they even revised the already prepared invoice when I told them I had a coupon and gave me the discount! Madi and Manny, what a big relief you gave me with your willingness to help!

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Name: B****** K****
Date: 2022-01-15 19:55:38
Rating: 1
Comment: I visited the service for replacement of wheel speed sensor on my Ram Rebel, which was under warranty.was told that new part needs be ordered and was told to comeback once they receive the part.I visited this morning again with an appointment to replace ..the service advisor made me wait 2 hours say comes back to me saying that they could not try to program the new sensor they received and told me to come back again saying they need to reorder AGAIN.Basically, he is trying to convince me to believe that brand new sensor is bad with no proof .

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Name: M******* K***
Date: 2022-01-12 20:36:34
Rating: 5
Comment: They guys were excellent Steve Hopkins and Ramon help us with setting all our app and jeepwave app. They went beyond their way to help deliver the vehicle to us. Sale Manager Abdelhak Raghai was excellent to deal with and no B.S. straight to the point without going back and forward on negotiation. I shopped around to see if I can get a Better deal and couldnt find a better deal anyway. Abdelhak told me take your time to purchase the vehicle which was surprising to me because no dealer says that special they want you to purchase on the spot. He broken the number to exact amount plus financing guy was great not pressure sale, paperwork done in 15 minutes. I recommend this guys to everyone because of the dealing I had with them.

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Name: H***** L****
Date: 2021-12-18 04:40:51
Rating: 5
Comment: Thank you guys soooo much!!! What an experience!! 🙌This is THE best place to to buy a car 💯 Everyone there was so kind- Such a warm welcoming environment! And I can’t believe how quick and easy the process was. Ramon was my sales guy and he was AWESOME! Super helpful through the ENTIRE process- felt like VIP service and I couldn’t be happier!! Will a million percent return there for my next one🙏⭐️ My new Challenger was a Christmas gift to myself ..Thanks to both Ramon and Brandon for making this such a wonderful experience!!

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Name: G**
Date: 2021-11-28 04:28:13
Rating: 5
Comment: Very pleasant experience of buying an 2021 Jeep Grand Cherokee L with a free lifetime power train warranty in late September 2021. Its really great to get the warranty since I dont have to worry about some potential & initial issues on a new model.Jonathan Scallions is a great sales person helped to make a decision on a new Grand Cherokee L through a Costco Auto program. Nate Pereya was really great in the process as well. I have never felt any pressure but friendly and professional environment for my new Jeep. What a great business!

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Name: S***** P*******
Date: 2021-09-21 00:26:46
Rating: 1
Comment: I am so impressed with the service we recieved. Buying a car with my husband is no small feat. He is very picky and hard to please. Chris was our sells guy and made the process feel effortless. Im not used to someone in sells not feeling pushy. Chris was friendly and generally cared that we got what we need. He even allowed us to come back for additional services on our used car purchase. We will be back to work with Chris. Hes a gem 💎.Im so disappointed. This place was a great experience until I ran into an issue. Shortly after I bought my truck recieved a DMV bill for my tags. This is something the dealer is supposed to have done. They had us come back for a smog because it was never done, then they said they didnt charge us DMV fees. It feels a lot like we were important until our purchase was done. Now Im stuck paying over 1k for tags for my new truck.

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Name: C*** G******
Date: 2021-08-20 14:47:10
Rating: 5
Comment: When buying your first car it can be very scary and stressful. Not only was I buying my first car, but I was doing it through a dealership trade. Jonathan from Jeep Tracy made sure the process went well by always keeping us updated with what was going on. Jonathan has been absolutely amazing with my first time buying process! Not only did he find me my dream car, he personally went to the dealership we were trading with to make sure himself that it was in great condition. My family has bought now 6 cars from the Chrysler Jeep Dodge Ram dealership in Tracy, and we have not been disappointed. I recommend everyone to go through them when thinking about buying a new or used car, and ask for Jonathan! I would like to thank him again for everything and especially my new car.

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Name: k**** b******
Date: 2021-07-18 16:59:17
Rating: 5
Comment: I rarely write reviews...but I just had the best experience buying my new Jeep here. Both the sales person (Jonathan) and finance person (Tony) were awesome. Jonathan was knowledgable, but also the friendliest and funnest person to work with. Very straightforward in discussing price, options, etc. and helping me understand my car. Great experience with Tony on finance as well. Didnt feel like I was pressured to buy anything I didnt want. So happy that market adjustments on my Grand Cherokee model were dropped this weekend (other dealers in the Bay Area still had them when I was comparing). Also couldnt believe that I got the special financing at 0% (obviously had to qualify with credit scores) !!!! Ive already started telling friends in the Bay Area to check this place out and I only bought my car yesterday :-)

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Name: K**** V***
Date: 2021-06-12 03:28:25
Rating: 5
Comment: Our salesman Johnathan was professional and put no pressure on us. He made the transition to finance very smooth. Finance was also professional, the process was quick and efficient. Best experience my wife and I have had at any dealership, period.

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Name: D*****
Date: 2021-06-01 19:33:23
Rating: 5
Comment: Definitely a breath of fresh air coming into this dealership. I’ve bought a few cars over the years and never had such an amazing experience like this one. All the staff was friendly, not pushy, very nice and respectful. Best of all this dealership is not your typical “shark dealership” huge shoutout to Mr. Bristow and his partner Nate for taking care of me and my family! I Would buy from this dealership again in a heartbeat.

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Name: V****** F*****
Date: 2021-05-17 23:17:49
Rating: 5
Comment: One of the BEST car buying experiences I ever had hands down! Jonathan made this super easy and smooth! Made sure I understood everything and we were both on the same page, went above and beyond to ensure everything went perfect! Answered all my questions thoroughly, worked out an awesome deal for me! This guy is great!! Walked out with my beautiful JEEP! I highly recommend this dealership. Definitely will be returning for any future vehicles :)

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Name: C***** V*****
Date: 2021-05-14 16:56:33
Rating: 5
Comment: I was recently looking for a Nissan Rogue with very specific features. I found it at Tracy Chrysler Dodge Jeep Ram . Dean the Sales Person who assisted me with all my annoying questions and inquiries was by far one of the best Customer Service Oriented people I have ever met. He qas quick to reply to my inquire, got me the best deal he could, gave me all the information I had requested and more and gave me a lot of information on options I was looking into. He went above and beyond the call of duty on this one to make my Car Shopping experience a VIP # 1 experience. I highly recommend Dean and Tracy Chrysler Dodge Jeep Ram for the best customer service and deals out there. They are super helpful, friendly and knowledgeable!Thanks Dean

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Name: D******* R******
Date: 2021-05-08 05:50:55
Rating: 5
Comment: I had such a great experience with Tracy Dodge when I bought my car there recently. Jonathan Scallions was awesome at making the experience so good. He was knowledgeable...patient answering all my questions and funny as hell...had me rolling and making time fly when waiting on offers from the banks. Thank you Jonathan Scallions and Tracy Dodge! I will be recommending people to buy from you every day!Dannelle R.

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Name: K**** P********
Date: 2021-05-07 14:03:35
Rating: 5
Comment: This dealership is awesome. Premier dodge has changed to a much better business. My daughter had the best, caring, experience. They made her dream car come true with no hassle. Nathan, David, and Dean, you are all the best!!!!

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Name: J*** S*****
Date: 2021-04-30 20:18:36
Rating: 5
Comment: The incentives and rebates were insane. More than that they did everything they could to help me get the car that I wanted and even went below their rock-bottom incentives. I want to thank personally the GM Mohammed (Dr. Khan) and my sales lady Adryana. Honorable mention to Nate the Internet Sales Manager... Great guy and a lot of added help. We love our new Dodge Challenger

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Name: E* D******* D* C****
Date: 2021-04-25 15:01:12
Rating: 5
Comment: Had one of the best experience purchasing a car here. Nate made everything go really smooth and fast. You can tell he has experience selling cars definitely not a new car salesman. He did everything possible to bring the price down to were I was willing to pay, off course a reasonable offer. The whole process took 2 hours and I was off with my new car. As you can see Nate takes his job seriously and professionally. I’m glad there’s salesman like Nate out there that make your car shopping experience an unforgettable moment. Extremely satisfied with his service and my new car.

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Name: G******* F********
Date: 2021-04-15 18:47:58
Rating: 5
Comment: Dean the salesman really cool guy made the whole buying experience smooth. I know car salesmen get a bad name but I can say that dean is an honest upfront person. I saw great reviews about him and decided ask for him personally and it was worth it! I recommend you ask for him when you go there. Once I got to the financial Manager thats when things went a little sour Tony the Financial Manager was rude from the start and was getting really mad when I declined add ons like gap and extended warranty. I tried to deescalating the situation by asking him about his kids and his life but I shouldnt be the person making the situation less hostile since I am the customer hopefully Tony cleans up his attitude or hopefully they get a new financial manager. All in all go to this car dealership they are upfront with their prices and dont add on hidden fees and for sure ask for dean.

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Name: Z****
Date: 2021-03-01 02:27:39
Rating: 5
Comment: My experience with Tracy jeep was phenomenal! Dean helped me from beginning to end of this fantastic car buying experience. The entire staff was attentive and accommodating. Dean and the team made sure I got what I wanted and went above and beyond the call of duty. They made the experience easy and fun. You have a happy customer in me. I would recommend all my family and friends to work with them. I am excited for future car purchases with them. I am grateful for their time, good energy and help. Big shout out to Dean for being a great salesman! Thank you Tracy Jeep! Until next time!

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Name: N**** A****
Date: 2021-02-06 02:02:37
Rating: 5
Comment: I had an amazing experience buying a car here this week with a salesman named Dean. Buying a car can be a long, exhausting process. Dean was kind, informative, funny, and a pleasure to do business with.The finance person Rocky was also really nice, good-humored, and efficient.I had a great experience and highly recommend it.

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Name: G***** H*****
Date: 2021-01-29 16:49:20
Rating: 5
Comment: Customer service was awesome. Dean, the salesman I worked with, definitely went the extra mile with my appointments, information, and even was out in the pouring rain helping me with my trade in vehicle. Welcoming environment, friendly people, and over all a great experience. Rocky was equally helpful regarding financing, very informative and thorough through the whole process and had a great energy to be around. Appreciate the customer service shown during my visit

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Name: T***** B****
Date: 2020-12-25 12:20:16
Rating: 2
Comment: Working out of town when my truck broke down. Definitely feel like my situation was taken advantage of because I had no other option to get my truck fixed. Work was finished in the time promised but after checking with my dealership back home, the part was marked up $115 (20%) over list and the total labor cost was $230 (54%) higher than what my regular dealer said they quote for the same job even though my regular dealers labor rate is 12% ($13) more per hour than tracy dodge. This is will be a first and last trip to this dealership for service.

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Name: S L
Date: 2020-10-01 18:53:52
Rating: 1
Comment: This is the second bad experience I have had with this service center. I took my car for an oil change, and the mechanic recommended for new tires and provided me a quote the included alignment. The service manager, Sara, approached me and said a sale on tires will take place on Thursday, October 1 and that she could save me $300 if I waited. I rearranged my entire week as I was told the car was not safe to drive, all to be ready for the sale on Thursday. However, today I was notified that with the sale the cost for tires would be over $1000, almost $400 more than the original estimate.... also the tire could not be available for eight days, when I was originally told 1 to 2 at most. I will never use this service center again, complete deceit!!!

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Name: F****** O*
Date: 2020-09-13 18:55:04
Rating: 5
Comment: I had a great experience at this dealership! Damian was very helpful, he was very patient and polite. My husband and I walked in knowing what we wanted and he worked with us to make it happen. Thanks again Damian, we love our new Jeep!!

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Name: M* P*****
Date: 2020-09-03 03:12:59
Rating: 5
Comment: I want to say a big Thank you to my sales rep, Dean Bristow, for the smooth way we were able to navigate through an online purchasing experience, which was handled from door to door. I live in Hayward and once the deal was set, the car was delivered to me the same day! As I was signing the official paperwork on the tailgate of my old truck, a bittersweet moment, while gazing over at my new ride, I just felt blessed and a bit overwhelmed by the whole experience. I had been looking for a new car for months, on various online sites, when I saw the car I was interested on TrueCar.com at just the right price. Since the dealership was located in Tracy, I was not sure if they would actually deliver it, but Dean immediately began to work that out for me. I appreciate the drivers, as well, who drove it here, in the midst of our 100+ degree heatwave! I am very pleased and wish them all the best. I would definitely recommend them! To God be the glory!

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Name: J*****
Date: 2020-08-28 17:31:27
Rating: 5
Comment: Went to dealer to test drive a model of the RAM 1500 that ended up not being the truck I wanted. Dean and Damien took the time to find out EXACTLY what I wanted. They were able to locate the vehicle at another location and worked out arrangements to obtain the truck. While the exchange was happening, financing and other negotiations were completed. When it was time to pick up my new RAM 1500 the next day, essentially only signatures were required and I was done faster than any other time I have purchased a vehicle. Dean and Damien were a pleasure to work with throughout the short process. Would highly recommend the dealership and specifically Dean and Damien. My needs were met and Im happy with everything that occurred in the process. Absolutely love the truck as well.

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Name: J** R
Date: 2020-08-26 04:47:10
Rating: 5
Comment: Called to get info on a used Porsche macan they had for sale. Went in to see it in person and the moment my family and I arrived we where greeted by sales team and general manager Khan even came out to talk to us. This is a first for me, I’ve never experienced a general manager that cared enough to come out and speak to us directly. Usually you speak to a manager when you have a problem. Everyone was so helpful from the sales man Nate who answered my many calls and texts promptly and without frustration (I ask a million questions). Rocky the finance manager was very knowledgeable and patient. Overall we never felt pressured or hassled into spending our money. This was the most pleasant and painless process we have ever had when buying a vehicle. Highly recommend buying from Chrysler Dodge Tracy.

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Name: P***** W*********
Date: 2020-08-20 23:18:04
Rating: 5
Comment: I had the best experience, thanks to Dean Bristow. Wonderful customer service and is willing to take the time to work with you. Recommend everyone to go here. Ask for Dean to help with anything, he’s seriously the guy to get things done. Thanks to Dean I was able to leave the lot with a car and now I can go to work without depending on anyone. He’s a really good person, and please come when you’re looking for car. Dean is the man for the job no cap!! ☝🏾🔥

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Name: n**** h******
Date: 2020-08-07 19:15:52
Rating: 1
Comment: Recently went in to speak to a salesman about purchasing a Jeep. Came out with an offer and monthly. They said they needed certain papers so I sent them over. Different sales rep called me back stating I needed to put money down on the vehicle I had chosen after all the paperwork had gone through and everything, saying the credit was bad, After the bank had already agreed to finance the whole loan. Nick showed us great customer service his partner on the other hand Damian is something else.

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Name: R****** Z*******
Date: 2020-07-14 18:59:15
Rating: 1
Comment: Service department needs help. Dropped off my 2015 dodge caravan three weeks ago for diagnosis on a transmission issue. Told me it would be a couple days to diagnose. 1 week later, nothing. I called to follow up, they told me it still was not diagnosed. Two weeks later they finally got around to diagnosing the issue, bad torque converter as I suspected. Told me 1-2 days to repair. Its been a week and have not heard from service rep and cannot get a hold of him, tried to contact a different rep but they did not return my call. All this time my wife is stuck at home with three kids because I need my car for work. They should have given me a rental car but did not even offer. I would think twice before taking your car to this service department.

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Name: J* W
Date: 2020-06-15 17:35:36
Rating: 1
Comment: Super bad service here! Never come back! I bought ram 1500 two years ago here. When 22000 miles the transmission had a big fault. I call this dealer and made an appointment one week later. When I came there driving 50 miles on the day, the service man told me no technician on duty in couples of weeks. I asked him why he didn’t call me to cancel the appointment, he said no phone number. That’s total lies. My phone number is in DMS system absolutely. Bad service. Unprofessional. You will be on high risk if buy car or service here.

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Name: P** B******
Date: 2020-04-30 01:54:04
Rating: 5
Comment: After a couple long weeks of back and forth, a pandemic added in, and the economy allowing 0% for 84 months for dealerships/car companies Rex and I were finally able to come to an agreement. Wasn’t easy given the current state of the world but appreciate the commitment by Premier Dodge and Rex in general. The transaction was easy and appreciated the social distancing efforts in place at the dealership. Fast and easy transaction and very much enjoying my new truck.

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Name: E**** M******
Date: 2020-04-16 03:03:49
Rating: 5
Comment: Friendly staff. Never felt rushed at anytime. I came in to trade in my car and I can definitely say that they know how to treat customers right. They were very clear with the numbers and were able to get me a great monthly payment on my used 2016 wrx. I Would definitely buy another car from them in the future.

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Name: A***** B***
Date: 2020-03-24 16:38:35
Rating: 1
Comment: This was the absolute WORST customer service I’ve ever had. No one ever kept me in the loop with my car which was at the dealership for almost 3 weeks. There was a leak in the air suspension and they lied to me about what they were working on and what parts they were replacing. If I could give this dealership 0 stars I would. If you care about your car even in the slightest, DO NOT take your car here for service. The service technicians don’t know what they’re doing and they relay false information to the service reps. I will NEVER bring my car back to this dealership.

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Name: R*** D*****
Date: 2020-03-06 22:14:37
Rating: 1
Comment: Absolutely should not buy a used car from here. Their customer service is a JOKE. they will promise to call you back by the latest tomorrow! And they of course, will not. My husband has had to drive down there and has called the GM and customer service manager daily with no return calls back. Their own departments lie to each other about how theyve solved issues when they obviously havent. Its embarrassing. Were out of town and can not waste entire days driving to deal with them. Ive had nothing but issues with a car we spent 22k on since the day we drove it off the lot. Literally falling apart. The door handle fell off, part of the windshield flew off on the freeway. Weve had the check engine light come on multiple times for different reasons. Part of the power steering is cracked and so is a part of the fuel system. Thousands in repairs. This is not normal wear and tear, they did not do their due diligence when checking this car before they sold it to us. Theyve offered no solutions, apologies or even communication of any kind! In this climate you really can not afford to have such poor customer service, how theyre in business is shocking to me. They should fire their customer service manager because thats a waste of a paycheck-she offers NO customer service! Cant even call back. Its beyond frustrating having an expensive car I dont even feel safe driving my kids in! Avoid at all costs.

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Name: L******* W*******
Date: 2020-02-29 16:44:48
Rating: 2
Comment: The Service Department! Not sure what happened to this dealership service, but it has went down hill fast. I came in just for an oil change and was there at 7:30 am 2nd in line. The service person had an attitude and Im bringing him Business. Just to get an oil change he was like no appointment you going have to leave your car all day... I only have 4 guys. Said it like it was a problem that I was there without an appointment. NO WAY,.... I drove a long way to try and get good service at a place I have visited before in the past. On a hunt for a good Dodge service dealership!

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Name: H****** T*****
Date: 2020-01-27 21:21:00
Rating: 5
Comment: I purchased a 2019 Charger from Marques. I have purchased four vehicles brand new from another lot. This is by far was the best experience. We were in and out within 2 hours, which is unheard of. I was pleasantly surprised! Marques was friendly, informative, and very professional. He made the entire process stress free and quick. If you are looking to purchase a vehicle from this dealership make sure to ask for Marques.

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Name: C****** R*****
Date: 2020-01-20 23:50:13
Rating: 5
Comment: The Service Writer was very upbeat, and polite. He took the time to help me understand my service contract, and paid maintenance. The oil change was taken care of, and amazingly, my car doesn’t smell like burnt oil like when other dealerships have changed oil for our cars, and they manage to let oil drip while doing the oil and filter change. It’s nice to have a competent, knowledgeable dealership just over the hill from us. I would recommend them to anyone looking to have solid dealership grade work done on their vehicles.

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Name: B**** C******
Date: 2020-01-03 17:48:33
Rating: 5
Comment: I was having a difficult time obtaining information or even getting call backs about vehicles at other dealerships over a busy holiday period. When I called Premier, Megan answered and was great when I Asked specific questions about a vehicle on your lot (on New Year’s Eve!).....she sent me a video text while outside with the vehicle and answered my question.....all with a beautiful smile and a wonderful attitude. That compelled me to drive 2 hours the next day from out of the area. Sean took over from there, did a great job, friendly in finance Raymond finished up and I left with my new truck a couple hours later. Overall, great service, highly professional environment and....nice people too!

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Name: T**** M*****
Date: 2019-12-30 21:45:43
Rating: 5
Comment: I was so happy to Kevin again when I walked into the Service department! Him and the team went above and beyond when they service my Jeep, and rotated my tires. He called me twice to update me and let me know what was wrong with my tire sensor. I asked them to replace it and he called me again to let me know it still wasn’t working right, but had a resolution for me when I picked up my Jeep. Kevin let me know they ordered the new sensor and I’ll be back to change it out. I couldn’t be happier with the service and the excellent customer service that Kevin provides to me every time I bring my Jeep.

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Name: A**
Date: 2019-12-14 18:11:37
Rating: 5
Comment: Once again I am amazed by the level of service that I continue to receive from Kevin in the auto service department. He is professional, personable, knowledgeable, and very customer service oriented. Every time I bring my vehicle to Premier, I feel totally confident in Kevins ability to address my concern(s) and resolve each vehicle issue with biased action. He is one of the main reasons that I prefer Premier CDJR of Tracy over any other auto service/repair facility in Tracy or the surrounding area. Keep up the great work Kevin! Customer obsession and loyalty are only a few attributes that my wife and I revere about your consumer/customer support.

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Name: J*** G********
Date: 2019-11-27 04:53:04
Rating: 3
Comment: I had a pretty good experience. There was a small issue with the price because the sales person(Sean) we dealt with was not there. I dealt with Sammy who was very helpful.After speaking to Lee, the price issue was solved.It did take a while to get everything done, but I guess thats normal.The only negative thing I can mention is that other than showing me how to pair the phone and open the sunroof screen, I was not instructed on how to use the options in the van. This is a very technologically advanced vehicle and it would have been nice to get a lesson in how it all works.Overall a pretty good experience.Friendly staff.Id give it 3.5 stars if I could.

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Name: k**** d*******
Date: 2019-11-26 02:04:09
Rating: 3
Comment: HiI used to go to Stockton dodge and didn’t like their service. I lost my trust when they didn’t provide the service I’m entitled to especially paying for maintenance plan for thousands. Once They suppose to rotation my tire and it will said on the paperwork that service was done but actually ...my tire pressure on all the tire stayed the same one of them is low and I know the tire was not rotated. So I decided to go to Tracy, so far I do love the service. I’m trusting that I’m getting the service I’m entitled to. I feel like you guys can improve on fast service. I was told that only a couple of hours but as I was waiting for already two hours my truck still park in front with out being serviced . As I was talking to the staff they just took the truck to work on it. I ask how long and the reply was 1:30-2 more hours. When all said and done I came 11:30am and left 4 pm. If I was told to be that long I would have spent my day better. But service rendered I still believe Tracy dodge is better than Stockton. Thank you for servicing my truck.Khaer

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Name: w***** 6*
Date: 2019-10-19 21:01:59
Rating: 5
Comment: Well I have to say that today’s visit was awesome. I had an appt at 10:15 am and I was in and out within a little over an hour. The work was done great and I was even advised about a problem I was having with my front struts leaking.Also service advisor gave me a free tire rotation which he didn’t have to do at all. It was really appreciated. I do love this dealership and when it comes to me to buy another car or truck I am going back. I would definitely recommend this dealership and service dept.

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Name: M*** C*******
Date: 2019-09-30 04:38:51
Rating: 5
Comment: Wonderful experience! Worked with Marques on getting the exact truck I desired. The vehicle wasn’t on the lot, but within 24 hrs was there, detailed, and keys in hand. Thank you for the great service and I will definitely send referrals!

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Name: B**** R******
Date: 2019-09-25 17:45:14
Rating: 1
Comment: Took my car in for the check engine light, stereo, console latch repair and seat repair on a 1 month old car. They never called us to tell us the car was ready we had to call and ask and we’re informed it was done.We picked up our Jeep and realized the console latch was still broke and the seat was still broken. We called our advisor and he said that the parts had to be ordered and didn’t want to keep our Jeep while waiting for parts. That would have been nice to know when we picked up car.3 weeks go by and no phone call. I call back and Ricky says they should be here tomorrow and I’ll call you. Never heard from him.I call a week later and I’m told the parts were in. I make an appointment and I’m told this will only take a few hours. I bring my car in on 9/23 and take the day off work as I have no transportation. Kevin says they will need my car till the end of the day. I try calling for over an hour 8-9am on Tuesday 9/24 to check on my car. No one answers I try every extension and finally get someone in a different department. She says she will have someone call me. Kevin calls me and with a bit of an attitude tells me he will call me when the cars ready in other words don’t call him he will call me.Terrible service! I will never buy a car or go back for service at your dealership. No follow through or customer service.

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Name: J**** G***
Date: 2019-09-14 22:02:15
Rating: 1
Comment: Ordered a truck through them. Established a deal. Two salesmen gave me their word on an out the door price. Communicated for two months. Truck arrived. Went in to finalize, we had our own financing through our credit union. They assured us they wouldnt run our credit, they did anyway, I received an email saying so as we sat there waiting and waiting. They started having huddles, then sent the guy we supposedly had a deal with over with a piece of paper asking for 8k more than we agreed upon. I was dumbfounded, uncomfortable, and enraged, but wanting the truck I had waited so long for, I said I would give them another 2500, the only amount we could reasonably do. They continued to ask for more money and lied when I confronted them about running our credit. Would never spend a penny in this place. New low, even for car salesmen.

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Name: p** x
Date: 2019-09-06 17:41:54
Rating: 5
Comment: I was in the market to buy a gray C7 Corvette Z06 with Z07 performance options for about a year. I found one posted online at Premier Chrysler Dodge Jeep and Ram located in Tracy, Ca. This is not a Chevy dealer so I called the dealer and spoke with Robert Gonzalez who is a sale rep./customer relations manager. I inquired specific information of the car and he was forthcoming with it. Few days later, my wife and I drove to Tracy and saw the car in person. It was in an excellent condition I couldnt have asked more of a used car. It belongs to an older gentleman with low mileage. Even though the car is a 2017 model year, it still has its original new car smell. I bought the car 2 days later and could not be much happier. The purchasing process was a very low key and no pressure felt from him or any other staffs. Half of our deal/discussions were done in texts and I am very pleased of the outcome. Any one who is looking to buy a used or new car, I strongly recommend to visit this dealer. Thank you, Robert. Wish you the best in your career.

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Name: t***** b********
Date: 2019-08-22 18:45:32
Rating: 1
Comment: Made an appointment with the service department for a full tuneup after speaking with the service manager and finding out the price. Dropped off the vehicle the night before and filled out the envelope of what was to be done. At 1pm the next day I called to find out the status of the repair and to my disbelief they had not not started on the repair and had no idea what I wanted done. They price was also much higher than quoted on the phone by the service manager. No call even though the car had been there 4 hours and was scheduled for service at 7:40 am. The service manager was not in on Monday so I asked if she would call me to talk about the confusion, today is Thursday and. no call yet. I would guess I am not important to them.

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Name: C******** K*****
Date: 2019-08-21 23:31:15
Rating: 4
Comment: Overall was very happy with the service we received. We had some major work on our Caravan (almost 3k). The repair took 1 full week to complete and the van is driving a lot better. Took off 1 star because my vehicle was returned to me really dirty. It was not spotless when we came in but a simple car wash should be part of a service this big.

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Name: c**** d*****
Date: 2019-08-07 04:56:55
Rating: 1
Comment: Worst car buying experience ever. Multiple excuses, lies, and delays. Experienced just about every stereotypical dealer situation imagined. Dealer even tried the ole bait and switch on me! Not once did they meet, let alone go above and beyond my expectations. Should of walked away many times but when they cash your down deposit before the vehicle gets there, they gotcha! Had to make multiple calls to get any response. From sales to financing to service, they all failed in my book. Never again with this dealer.....Buyer beware!

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Name: D*** E**********
Date: 2019-07-23 16:03:08
Rating: 5
Comment: Hands down...the best car buying experience we have had so far! Robert was amazing and patient with us as we deliberated on our perfect car. He was extremely knowledgeable and did not pressure us into making decisions hastily. Once our decision was made, Najeeb helped us through the finance process professionally and efficiently. We definitely felt taken care of and part of the family at Premier Chrysler Dodge Jeep RAM in Tracy!

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Name: D H**
Date: 2019-07-05 23:15:06
Rating: 5
Comment: Great experience. Kevin was very accurate in diagnosing my problem. He was very customer oriented and solely focused on getting my truck repaired and back to me in a timely manner. He is definitely one of the best auto service technicians/advisors that I’ve had the privilege of working with.

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Name: J**** L*****
Date: 2019-06-27 22:39:59
Rating: 5
Comment: I called them about an issue that was battery related on my truck and even though I did not purchase it from them they handled things amazingly. Everyone was nice and had a positive attitude. They replaced my battery and a sensor in a timely manner and Leslie the warranty manager was an absolute delight to deal with. I look forward to doing business with them in the future.

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Name: j****** a*****
Date: 2019-05-24 22:41:07
Rating: 1
Comment: When we arrived to drop off our vehicle, the door was open to the hr/ cashier office where it seemed as if there was a heated argument that our service adviser had to tell them to close there door. Just what everyone wants to hear when they come get work on there vehicle.When I arrived to pick up the vehicle, the man acted like I had been there before and was like you know the drill.Were like no, we have never done service here!Then when he walked us to the cashier, she had us wait a few minutes and then just handed us out paper without explanation on what was being done or had been done.So I asked them to explain!!!When my car was ready today I got a voice mail and it told me I needed new breaks and roasters, and that an estimate would be included to my repair invoice. But nope, there was no estimate! And apparently our service adviser was at lunch, so no one else could provide this for us. The cashier said she would have him call us!First of all I work very hard for my money. And for you guys to say youll do something and not follow through, let alone find someone that could help me was a bad thing. I will not be recommending your services to anyone at this point.

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Name: D**** G*****
Date: 2019-05-21 18:00:02
Rating: 2
Comment: Sales ppl are good helpful buying my first brand new car I bought 3 cars from them BUT Service department was awful took my car in November for a door panel never got a call back called in January to the supervisor she never returned my call had to go to a different dealership it’s now MAY CALLED DODGE customers service THEY ARE TAKING CARE OF IT NOW THEY LOST MY BUSINESS DONT BRING YOUR CAR FOR SERVICE HERE BAD SERVICE DEPARTMENT!!!!!

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Name: N****** S******
Date: 2019-05-19 04:24:48
Rating: 1
Comment: Never seem to have their stuff together. No calls for updates on your vehicle. Was promised a cal when my car was ready. Never got a call, had to call them. When I went to pick up my vehicle nothing was ready, no paperwork so the cashier could ring me up. Always delays. I only go there because my vehicle has a lifetime warranty on the powetrain. Otherwise I would never go there again.

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Name: M*** J* B******
Date: 2019-05-18 14:32:02
Rating: 5
Comment: This was the best place to buy a car!! They are genuine and will go above and beyond to make your buying experience stress free. Everyone should go see Greg. He was absolutely amazing and incredibly patient. I live in Livermore and will always go out of my way to buy here. I have never had a better experience buying a car!!!👍👍

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Name: D****** W*****
Date: 2019-05-16 02:00:49
Rating: 3
Comment: They diagnosed that Jeep Patriot needed new fuel tank and fuel pump. It also needed diagnostic on check engine light. Even though I made appointment days in advance, they did not order the parts so it needed an overnight to get parts from L.A. - be ready Saturday. But Saturday came and went with no call. Sunday and Monday also went with no call. Tuesday I called and was told that tank and pump were done but diagnostic said it needed two O2 sensors. Were they ever going to tell me? Wednesday no call. Thursday I called after 2 hour wait for call back, was told they were working on it now. I like the repairs. Have to live with the price. But would appreciate a bit of customer service.

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Name: A****** A*******
Date: 2019-03-29 18:19:15
Rating: 5
Comment: Parts counter experience. I called in (45 min before closing) and was given the same attention as if I was the first customer of the day! 20 min on the phone helping me figure out the parts I needed and WASNT rushed or given a feeling like ugh, whys it always the last customer. When I got there 5 till closing, the staff upon entering was welcoming and greeted me with smiles as soon as I walked in. They pointed me to the parts department and I was out with everything I needed, and was happy with the pricing.The parts clerks and cashier were all smiles and talked with me about some projects I have. Ive been to other dealerships and I can say, Ive never felt more welcomed. (And not because they wanted my cash) As a former customer service manager, I strived for my employees to have this kind of work ethic and Im happy to say that this dealership has achieved that from my experience with them.Thanks for you help, see you all soon!!

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Name: R****** V**********
Date: 2019-03-24 18:50:04
Rating: 5
Comment: On the Friday (3/22/19) I stopped in after a long day at the zoo with my kids and decided to take a look at van. The customer service was instantly laid back and welcoming. After taking it for a test drive Ramon was fantastic during the process as well as the sales manager and finance manager Raymond. I had previously went to a another dealer a week prior and they left a bad taste in my mouth, like most dealers do and I was even a returning customer. But Premier was great and gave me more than a fair deal, they gave me Great deal and were more than gracious during the whole time, we were even able to have a few laughs along the way. I will definitely be returning in the future.

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Name: F***** T*****
Date: 2019-03-19 20:17:01
Rating: 5
Comment: The staff at Premier Dodge in Tracy, CA are amazing! They make your experience so pleasant no matter what situation is brought upon them. They are very patient and thorough. They worked so hard to find us the best deal. I love my vehicle and my only regret is not visiting them sooner. Special thank you to Jeff. He made the entire experience so easy and made sure we were completely satisfied before getting us to sign any kind of documents. Every man involved directly with our purchase is truly what I define as great customer service. Thank you Premier Dodge. My family and I definitely look forward to doing business with you in the near future.

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Name: T** R*** (********
Date: 2019-03-18 18:58:38
Rating: 1
Comment: I just bought a used suv from here last night. I will buy another car here! The salesman stayed after his shift was done! The staff is amazing! FINANCE NEVER RETURNS YOUR CALLS OR IS EVEN HONEST. FINANCE SO FAR HAS LIED TO ME SEVERAL TIMES. I would NOT recommend buying from hereUpdate, They refuse to service a used car with the service contract i bought from them. I then canceled my contract with them and they promised a refund in 6 weeks. never happened! its been almost a year now and ive left several messages and no one will return my call. They dont care...

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Name: s******* I
Date: 2019-02-27 22:57:30
Rating: 1
Comment: Every time I go for an oil change it literally takes half the day. Doesnt matter how far in advance I make my appointment, it takes three hours...for an oil change! Sometimes longer. I always let them know when I schedule the appointment that Ill be waiting there for the car, and it still takes forever. The people are kind and pleasant, but if I hadnt purchased the service plan when I bought my Jeep, I wouldnt be going back.

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Name: f**** p*******
Date: 2019-02-02 21:58:32
Rating: 3
Comment: I usually dread having to deal with this dealership because of past experiences. However my most recent experience with mike was great. He was diligent and patient and solved our problem with a pretty quick turnaround time. If it was this great every time I would not have any issue with this dealership and their service. Mike is definitely the diamond in the rough.

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Name: J*** Z********
Date: 2019-01-28 22:22:23
Rating: 3
Comment: My experience was decent, people were friendly, but not great at fulfilling their promises. Specifically, they told me they’d fill up the gas tank while it was getting cleaned, but when the sale was done we were given a tank that was 1/8 full. When I asked the salesman about it, he just shrugged and blamed it on the big, bad, faceless manager upstairs- classic negotiation tactics that occurred throughout my negotiating process. Overall, they had the car I wanted and got the sale, but won’t be praising their performance for going above and beyond.

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Name: M****** Y****
Date: 2019-01-19 23:47:58
Rating: 5
Comment: Mike at the service department is great!..very professional, courteous, and polite.Took my truck in for an engine light under warranty, they took care of it quickly.also, I had the oil changed and tire rotation done well it was there anyway.GOOD SERVICE!also, no one tried to upsale anything to me.Thank you premier ! 👍🏼

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Name: C********** I*
Date: 2019-01-19 18:30:52
Rating: 5
Comment: Great service!UPDATE 1-18-19. Brought my ram truck in due to the check engine light coming on. Kevin and the shop found it was from a repair previously done and they took care of it for me right away. One of the benefits of working with the dealer. Very happy with the service and will continue to bring my truck here.

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Name: G****** d****
Date: 2019-01-19 00:19:29
Rating: 1
Comment: I had yet another poor experience with this dealership. I had a horrible experience with the management team during my first purchase several years back, but I figured since he was now gone Id give them another shot. I purchased a vehicle several months back and was told I had an extended warranty with my purchase, which was one of the deciding factors in my decision to make the purchase. I had an issue with my vehicle And was trying to get an answer on whether the repair would be covered under my warranty or not. This is where the fun began. It took several attempts and hours on the phone for them to verify that I even had a warranty, as nothing was linked to my vehicle in their system. One department would transfer me to the next apartment and that department would transfer me to another department. Turns out the sales manager had been let go since my purchase, but not before he dropped the ball with my warranty. Finally I got it squared away and was told that I did indeed have a warranty, but it is only valid at this particular location. I had my issue diagnosed at another dealership, so I knew exactly what the problem was...I needed new tensioners and serpentine belt. I called several times asking if my issue was covered under my warranty, and was told on multiple occasions that they would need to get part numbers in order to see if the warranty company would approve the claim. So I took time off of work and arranged transportation back to my home, inconveniencing a family member. When I arrived to drop off my truck, they were not able to verify that I had a warranty. Once again they needed to get multiple departments involved to verify what I had already spent several hours getting verified prior. They were able to verify that I had a warranty, at which point I was told that tensioners are never covered under a powertrain warranty. I am in no way upset that my particular issue is not covered under the warranty as I understand some things are covered and some things are not. My issue is that I was repeatedly told they cannot tell me if my repair would be covered with submitting part numbers, then to be told that my type of repair is NEVER covered. I could have avoided several hours of wasted time and trips to tracy from discovery bay if they were just up front and honest about coverages. This is my second, and last, vehicle from this dealership, as it seems no matter what changes are made within the management teams, the same customer disappoints are repeated.

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Name: C**** K**********
Date: 2019-01-13 00:01:03
Rating: 5
Comment: Greg did a great job when showing us our car. Lots of knowledge of vehicles. No pressure and we felt relaxed the whole time, even though we were making a huge purchase.Raymond in finance was also wonderful and very knowledgeable. Explained all the details which is very much appreciated.

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Name: c*** n********
Date: 2018-12-12 22:17:04
Rating: 5
Comment: What a five star experience! Promised they could help me when multiple dealerships said they’d rather not deal with the recall I had on my 300. Gave me a 2 1/2 week wait and they had the part in a week. They told me my wait on the recall may take up to two days and they had it done in a day. Can’t say enough great things about my experience. Thank you and you have a customer for life.Best,Chad

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Name: G*** S******
Date: 2018-12-06 00:15:04
Rating: 3
Comment: Work was good. Price fair. Tried to make appointment online. Immediately received an email saying they will be contacting me shortly. They didnt. Called and made the appointment. I saw my car brought up when it was finished. Waited thinking they have to do the paperwork. And waited and waited. I Finally asked service writer when my car will be ready to go. I was told oh, I guess I forgot to call you oh no I thought the girl was going to call you. No one called me. So I sat there about 45 minutes waiting after it was finished.

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Name: A**** L*****
Date: 2018-11-27 03:00:42
Rating: 5
Comment: Great attitude! I appreciated that he listened to our request and concerns. Also love that I did not spend so much time at the dealership. No back and forth negotiation. Got the car I wanted and got out a happy first time buyer!!!

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Name: C**** Q*******
Date: 2018-11-17 23:58:32
Rating: 5
Comment: I had seen a 2018 Jeep Wrangler on their website and knew I wanted to test drive, while test driving the Jeep the sales rep gave me some details about the car and asked if I had any questions. We went inside and he got my info, he did an inspection of my car I was trading in and I was very pleased with the service from everyone, it was the quickest I’ve ever seen a car purchase! We were in and out in 2 1/2 hours. Love my new car and the dealership has called a couple times to check up on me and the car. Very nice customer service from everyone!

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Name: k**** g********
Date: 2018-11-15 03:52:10
Rating: 5
Comment: Process was super quick and easy. Negotiated a great price over the phone, walked in and signed papers. Greg was very nice, answered all of our questions, and walked us through ever detail of the car. I would say overall experience definitely deserved five stars

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Name: M***** R*****
Date: 2018-10-27 23:17:17
Rating: 1
Comment: Really bad experience at the Service Center. I called ahead a couple days before for an early morning oil change appointment for 8:30A on a Saturday... today. I was told that the appointment setter had scheduled me for Monday instead. But after I complained how I am not available on weekdays, they decided to take me in. It was not busy at all. I waited til 10A (90 min) until asking for my car. Because I inquired, this was when they just started the job. If I did not ask, my car would have left sitting. I also asked for my service agreement. The service person only printed it out upon me asking a second time. Melanie M was pretty slow with all the processes. VERY DISAPPOINTING how I ended up eating 2 1/2 almost 3 hours for my oil change.

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Name: J*** B*****
Date: 2018-09-28 18:59:14
Rating: 1
Comment: My initial experience with this dealer was excellent. I was able to get in, choose a car, sign paperwork, and be on my way. That was the extent of the excellent service I have received from them. Since the date of the purchase, I have struggle with them paying off my trade-in which ran passed my payment date, difficulty getting them to process my new loan for the car that I purchased, and have had to consistently follow up with them to activate my GAP insurance policy with the GAP agency. Normally this isn’t a huge deal, but when the new car that I just purchased was totaled from being hit by another driver, this has become extremely frustrating and bothersome. Communication with this dealer has consisted of numerous calls to them with few being returned.i have purchased many vehicles from several dealerships both new and used, and I have never experienced this process to take 4 weeks to complete. I love the Dodge brand, but this dealer is doing no justice to the name. And it is primarily from a service standpoint. Needless to say, at this point I highly recommend not shopping for your new car from this dealer.

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Name: E******** Z*******
Date: 2018-09-01 20:09:11
Rating: 5
Comment: I visited Tracy Jeep RAM for an oil change and it was great service that I received. Charles the manager of the service department went above and beyond to help me with what my car needed. Customer service here is exceptional and I am so glad that I made the choice of coming here and not to another jeep dealership. I will definitely be coming back for my future services and I appreciate and thank Charles for making it an easy experience. I highly recommend anyone who is looking for service on their vehicle to come to this location. Call this place for service! Thank you! I look forward to come back!

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Name: S**** L********
Date: 2018-08-25 21:27:47
Rating: 2
Comment: I wish when a I have an appointment for an oil change that they respected my time and did it in a timely fashion. It took 2 hours for an oil change and simple inspection because they scheduled too many appointments for the same time. Jeep... You should know how long it takes for services as you charge for the time. Please figure out how to respect your customers time and give resonable expectations of time when an appointment is made. Other than that the people to people contact was good.

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Name: B* M*****
Date: 2018-07-21 19:54:45
Rating: 5
Comment: We had a great experience at this dealership. The salesman we worked with, Marques, made the experience easy and made us feel comfortable. The sales manager AJ made a point to introduce himself and they worked with us to make sure we were happy with everything. The whole process went very efficiently and smoothly; from test driving to financing the car, we were treated with respect, unlike some of the other dealerships we went to. Would highly recommend coming here for future car buyers.

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Name: W***** M*******
Date: 2018-07-21 05:33:25
Rating: 5
Comment: We are very pleased with our experience at Premier. Skip and Charles were our salesmen and they both provided excellent customer service. The Finance Manager Najeeb was friendly. He made the finance paperwork part of getting a car painless. We definitely recommend this dealership if you are in the market for a new or used car.

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Name: S**** J******
Date: 2018-07-13 21:30:29
Rating: 4
Comment: I must say that it took quite a while for Premier to find the problem with my truck, but I have to let you know that I was very much appreciated the customer service from Chris! Here did his very best to keep me informed just about every step of this adventure. I think I was able to remain patient through this whole ordeal because of him. I think the process for resolving the rental car in a long term situation like this needs to be better because not everyone can pay for the rental line that and wait to be reimbursed. I had nothing to do with why I hadto be in the rental that long andto make me pay the bill and have to wait to get reimbursed really isnt right. The only other issue I had was that my air conditioning wasnt checked before I got the truck back and it wasnt working when it was when I brought it to you. Now its back in the shop today and I havent heard anything today. I am happy that my truck is running now so overall Im happy but there are a few issues. Thanks,Scott G Johnson

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Name: D**** R***
Date: 2018-07-13 00:23:47
Rating: 5
Comment: I greatly appreciate the service I received at Premier. It was easy to get in. I had to leave my car, but I received a timely status update and detail on the diagnosis, solution and eta for completion. The service representative, Sarah, who assisted me was very professional and personable. I greatly appreciate everything she did to help me and how quickly she worked to get my vehicle repaired and back to me. I will definitely be back. Thank you Sarah and Premier for taking care of me!

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Name: R** S****** I*
Date: 2018-06-12 13:20:26
Rating: 5
Comment: We had some bad dealings in the past with this dealership but they called and were looking to increase their stock of used vehicles. When we got there Rex took very good care of us and we got a new RAM truck at a price we wanted. They also took care of my trade in. Raymond took care of the financing and was very respectful and knowledgeable. I would recommend stopping here to look for a new vehicle.

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Name: S**** H*****
Date: 2018-05-02 18:27:44
Rating: 5
Comment: I had the best used auto buying experience of my life. Everyone who contributed to the deal going through, Tyler, BM, Alex, Charles and the new general manager, ( I apologize as I dont recall his name), oh and the money guy, forgot his name too, sorry, were fantastic. I got a great deal, beautiful car, I love it and will recommend others to shop there as no pressure, games, BS of any kind. My kind of place!!! And thanks to my friend Gail who was with me the whole time. 💕Sue Haines

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Name: N****** P******
Date: 2018-04-24 17:37:13
Rating: 2
Comment: The dealer was friendly enough but the overall service was a hassle. After doing paperwork I was told that the car would be ready for me the following day. When I arrived,I was only provided with one key for the car and told that it was ready. Nobody asked for any information just handed me with the keys. After leaving the dealership, I noticed that the car was still dirty and there was no paperwork on the car. I called the dealer several times and left messages. When I finally got in touch with someone I was told to bring the car back the following day. It is at least a 35 minute drive to the location. When I returned, I was asked about the problem. I informed them and was told that they could wash the car for me and provide me with paperwork, but nothing more since my paperwork was completed. They need to work on their efficiency and customer service. Still very disappointed with the service.

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Name: R*** F****
Date: 2018-04-02 03:12:00
Rating: 1
Comment: My Jeep was towed in it just quit running at a stop sign. 2 weeks later the S/A calls and tells me that the work is all finished. Came down and paid for the work. While waiting for the Jeep the S/A comes out and tells me that he is very sorry but no work has even been started. After 17 days I got my Jeep back. Not everything was done. But enough so the vehicle ran and everything was reset. Never cleaned the Jeep smelled diesel for the next 2000 miles (drained the fuel tank and worked on the fuel pump). Was making my wife and I ill. So 2 weeks later and 2400 miles later the smell is almost completely gone. It was really fun trying to keep warm with the windows down and the heater on high with the temperature outside 26 degrees. Would not recommend the service department to anyone. Especially if you have to have your vehicle done in a timely manner.

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Name: A******** J*******
Date: 2018-03-23 00:15:02
Rating: 1
Comment: I made appointment online for 10 am but when I arrived on time woman on reception said appointments online not working for them and she kept telling same all people who came after me. I had confirmation of appointment for express service but she doesnt care about. I have contract which says i have service oil change every 5000 miles but she told me my car does need change oil every 10000 miles. She made me feel stupid and acted as I bothering her. Also I wanted to take my laptop from car salon before they moved it but she told me I can do it later and then they moved car and she called to worker to bring my car back so I can take my stuff. I was needed oil change and spent 2 hours and 50 minutes waiting. All people who came after me were serving first and i was still waiting. Plus woman was rude and ignorant. The waiting lounge was not comfortable because actually it just open space in a middle of parts store. There were no coffee or vending machines. I left dealership very frustrating because of terrible service and I was after working my night shift. I can not believe I was visited famous company jeep dealership today and I regret I bought 2000 dollars contract for 20 visites.

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Name: K*** F*****
Date: 2018-03-03 00:21:52
Rating: 5
Comment: Just drove off the lot about 30 minutes ago with a fantastically well kept used 2012 Chrysler 300. I called yesterday to inquire about it and I drove off with it this afternoon. Absolutely everything about my experience here was great! Leo gave us service with a genuine smile and took charge, he did above and beyond what I was accustomed to when working with a dealership. He worked double time along with the rest of the staff to make sure we got the best financing options that were available. The whole process was very smooth and I had no stress at all. I came in knowing what I wanted and they gave it to me with no hassle. No double shuffle, no bait and switch, just pure service of the highest degree. I would HIGHLY recommend that anyone looking for a new or used car to go check these folks out first! If I could give this review 6 Stars I would, thats how satisfied I am with the whole process. We walked in, everyone in the room smiled and greeted us, then as soon as I knew it I was driving off the lot a very happy man. Definitely will be returning in the near future to be taking a Challenger off their hands!! Thanks for the great experience!!

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Name: B***** D
Date: 2018-01-29 19:38:30
Rating: 4
Comment: Excellent customer service!!! It’s the first time I’ve purchased a vehicle without negotiating the cost. I was also given what I expected for on my trade in... the only down fall to ordering a vehicle is not knowing what it’s going to cost. I only wish the cost would have be presented to us before ordering a truck that would take 6-8 weeks to deliver. The dealership said there’s no telling what incentives would be available upon delivery. That left us to wonder if we were going to get a deal or get taken to the cleaners, which wasn’t the case, however, it allowed is to shop for deals and nearly passed this opportunity up on several occasions. This isn’t the first time I’ve ordered a vehicle, and the last time we did it at another car maker, we were locked in on cost and incentives with a tracking number to know what stage our car was in the process and when the car would be delivered. We felt we were in the loop, but with this purchase it only left us to wonder. I believe if we are going to place an order, we should take care of the deal as well. It would reduce the chances of a customer to back out of a deal and to let the shop elsewhere... Hope this helps 😎

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Name: H****** C***
Date: 2018-01-15 15:42:01
Rating: 5
Comment: The staff was so helpful and genuine. they cared more about helping get into the car I really wanted while remaining focused on how much I wanted to pay per month as well as up front. Skip was our sales rep and he was so patient and caring. He had lots of stories to tell while we waited for the banks to respond. Charles also helped with the financing and making sure he got me in the car I fell in love with for a price I could afford! Customer service at this location was the best I’ve yet to have at a car dealerahip.

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Name: E**** E******
Date: 2018-01-09 21:58:46
Rating: 1
Comment: Finance department doesnt know how to do their jobs. My car was totaled and I had gap and extended warranty coverage through them. The gap wont pay until the loan comp. gets the refund on the extended warranty. I filed a refund with them over three months ago. They dont return calls. They lie about checks being mailed out. They will never get my business again. Unfortunate because my buying experience was great but follow up...what follow up...

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Name: T*** V***********
Date: 2017-12-30 21:08:47
Rating: 3
Comment: They were very friendly and understanding that I couldn’t drop off the truck myself but the missed a few key things on the service :/ I asked for a oil change and fuel filter change but they only did the oil change. Then they said they checked the tires but once I got in my truck to leave the tire pressure check light was on and all my tires were at random pressures one of which was low. I called to get these issues resolved and Dominic the service man I felt with was helpful and polite. Unfortunately I can’t give five stars because they didn’t do the service I asked for.

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Name: H**** O******
Date: 2017-11-08 02:51:07
Rating: 2
Comment: I made an appointment for warranty and recall work a month in advance. Called 2 weeks prior to confirm and found my appointment wasnt on the sschedule. Dropped my car off Sunday and on Tuesday they called to say they were working really hard to get someone to look at it. I understand that pay services are important, but I paid a lot for my extended warranty plan and didnt appreciate the excuses. Not sure if they are under new management, but I drive to Tracy because their customer service and responsiveness was stellar, or use to be. Waiting to hear back about the part they had to order so I can take it back in.

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Name: V******* N***
Date: 2017-10-31 14:04:42
Rating: 5
Comment: Marques Shanks was an amazing young and coming sales man! He was very professional, very informative, and VERY patient! He was able to accommodate me and do everything he could to help me (the buying customer) feel comfortable with making my purchase. The complete staff was 100% “customer care” and I will recommend them to all friends and family who are in need of a new or used vehicle. As a farrier, I need a reliable vehicle and long lasting, however as everyone knows... there comes a time when an “upgrade” is needed! This is definitely worth the drive and I will most definitely keep coming back for any new vehicles that I will need in the future for both my business and or pleasure vehicle.Thank you for my new truck!!!Very Sincerely,VIRGILIO

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Name: A***** V******
Date: 2017-08-28 21:19:32
Rating: 5
Comment: My experience has been very satisfactory. I arrived looking for options for my over-mileage minivan under a leasing contract. I got responses and good options. David Conner (sales agent) the best car sales person I have met, helped me through all the options and process. Finance manager are also super friendly and professional. They treated my wife and I very well. I ended up trading in the old and buying a new, my wife and kids are happy, which is all I care. This dealership and the team who manage it are highly recommended. Cheers!

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Name: M*** P******
Date: 2017-07-28 17:37:07
Rating: 1
Comment: I am very disappointed. I dropped car off on Monday night for a Wednesday morning appointment (8:30am), as I was going out of town. On Wednesday I got a call and I was expecting to hear the results of the check-up and to authorize repairs. Instead I was told that the car would not be checked-up until Friday or Saturday, and that the repair would take a week after that. I explained that my appointment was on Wednesday. The lady said that appointments werent guaranteed times. She said the person who booked the appointment shouldve told me that. Now, I start work next week and I wont have a car. If I knew that I wouldve taken it to a different dealership for repair. This is horrible customer service. By the way, the check-up takes less than an hour!

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Name: J m***
Date: 2017-07-22 18:30:14
Rating: 1
Comment: From the moment I got there, customer service was very poor. 2 service advisors(not with customers) sitting at their desks and did not acknowledge me when I walked into the door. A few minutes pass and I am finally acknowledged. The service advisor was not personable and got my vehicle information /personal information wrong on the work order. This could have been very bad if a tech did not catch this mistake. The service advisor completely disregarded my concern I had with my brakes in my brand new 2017 jeep. His reply to my concern was Jeep will not pay us for warranty labor and it is normal because of the semi metallic brake pads. Cool man, thanks for completely disregarding a legitimate concern and not addressing it. Im sure it will put my wife at ease when shes driving our babies around. I will be taking business else where.This is not how I would expect a dealership to run. I have worked at a dealership as an auto tech and could not believe how I was treated.

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Name: J R
Date: 2017-07-17 19:52:46
Rating: 1
Comment: Horrible service! Horrible customer service! Horrible dealership to buy or service your vehicle from! I bought my 2017 Jeep Cherokee from Premier Jeep in Tracy and I have had nothing but problems with the vehicle. Ive taken it to Premier service dept. now for the 3rd time and after I was told I would not be given a loaner car when my vehicle would be kept overnight I became upset. The service advisor than said he would do me a favor and put me into a rental. This was after I was told that they may need to keep my car in the shop for at least two days. Once I got my vehicle back, I had the same problem again within a month. Again I took it back to Premier and now Im told its the same problem. Why wasnt this fixed the first time??? I also stated to Kevin the service advisor that there was an noise coming from the front right when area and he told me he would be charging me to look at it. I laughed and said this was a new car I bought from that same dealership and it should be covered under warranty and he said he normally charges double than what he quoted me and acted like he was doing me a favor. I have had many new cars in my life and outside of needing normal routine maintenance, I have never had the issues that I have had with my Jeep. More importantly I have NEVER had such horrible service with any automotive establishment in my entire life. This is by far the worse dealership I have ever had to deal with. DO NOT GO TO PREMIER AUTO GROUP IN TRACY!!!!!

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Name: J***** W***
Date: 2017-05-12 03:33:50
Rating: 5
Comment: Bought a 2016 ram ecodiesel from Premier CJDR in November 2016. The sales person was okay, manager was really knowledgeable, helpful, and straight forward. In the end great truck for a really good price. The best part of my experience was with the finance department. I had purchased a warranty through Mopar that I thought was bumped to bumper and later realized it was mostly mechanical/electrical. I later asked Najeeb the finance manager if there were anyway he could help me transfer to the Maximum care. Najeeb was very helpful and warranty was changed at no cost. I will buy all my Ram trucks from here.

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Name: D**** M***
Date: 2016-11-29 05:30:08
Rating: 5
Comment: I had an appointment with Rex. Absolutly no pressure. Great customer service he had the truck I wanted detailed and fueled. Big selection of trucks, I got a good value for my trade in and the paperwork was smooth and easy. Without a doubt the lowest price on the outgoing 2016 ram 2500. I drove 120 miles for the truck and would shop here again in the future. Thanks premier ram.

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Name: K******* K******
Date: 2016-02-01 03:11:59
Rating: 5
Comment: Rochelle, saleslady was awesome. Great experience. After purchasing an hour later, we found the exact car we just purchase listed on the Internet for around 700.00 less by this dealer. They did not know that this had been done within the last 24 hours. We drove back and showed them their online price that it was listed for less than the price we purchased. They confirmed this and reduced the price and gave us this reduction in purchase. So we were thrilled. Everyone was really nice from Saleslady to everyone else there.