U-Haul Neighborhood Dealer in Westland

Review №1

2022-07-30

I scheduled my pickup for after store hours. I watched a couple of videos on how to prepare to pick my uhaul up. Everything was going smoothly but when it came to me getting the keys from the lockbox… well, there were no keys. They had one job to put the key in the lockbox and they failed on doing that. I called many numbers for 3 hours to see what we could do and no one offer me a solution. My moving was from Michigan to Chicago. I missed my dad’s birthday. I had movers scheduled to move stuff around for me and I lost my deposit money. I had no one to help me and they said they couldn’t offer me movers only a $50 dollar reimbursement for the inconvenience. The inconvenience cost me hundreds of dollars plus lost time. Really unprofessional. I’m disappointed with how things turned out.

Review №2

2021-11-21

Poor service and overchargedPoor customer service - the guy tried to start a conversation by insensitively assuming our race. He had no awareness whatsoever for how inappropriately he was coming off. Additionally he was on a personal phone call while serving us. Very rude and poor service.Overcharged us - he charged additional miles even after I clarified the error on the mileage entry. He didnt pick up my call nor returned my voicemail. I then sent an email to UHaul and received no response.Ive used Uhaul several times before and understand its busy company especially nowadays, but this experience was unsatisfactory. I highly do NOT recommend this location and would consider other rental companies before using UHaul again.

Review №3

2022-02-05

0 STARS IF I COULD. HORRIBLE customer service. Sam needs to be FIRED. I was overcharged and not told why. When I called and was told why, Sam hung the phone up on me when I asked for his last name. Either get someone else to run this place or shut it down.

Review №4

2022-08-06

Horrible!they didnt have our uhal truck or keys for another one on site,waste of time and the drive was dreadful!

Review №5

2020-08-12

At first I was happy they were able to accommodate me on a very busy day no one had any Uhauls for rent and I was very happy however everything changed once i was done renting my Uhaul. They over charged me for gas and charged me for a dolly that I didn’t use. I never received a receipt after it was over to let me know what my charges were. The man that was there never gave me a Initial receipt to let me know where the gas meter was it. Once it was over I was expecting some money back. Well that never came. I continued to call for a week and a half straight trying to figure out what has happened to the rest of my money and no one would anwser the phone. I had to take a 30min trip all the way there because I thought they had closed but no it was the same man there playing on Facebook and I than figured out why no one would anwser the phone. He had a million excuses why this had happened and that had happened and blamed everything on the Uhaul company. Thank God for customer service because they even said his actions were outrages and unprofessional. I wouldn’t recommend renting from this location and if you do make sure to double check all of your charges because they over charged me by at least 100$. Good luck with this Uhaul location. If I could give this place 0stars I would.

Review №6

2021-03-30

Nice experience using the app to reserve and return the truck without any other human involvement.

Review №7

2020-10-14

This location only has 3 trucks, they will Nickel and dime you to death, make up false charges to generate money for them, avoid this location and save your money and time......

Review №8

2020-08-20

Convenient pickup, and friendly staff.