Tubbys Sub Shop in Sterling Heights
Categories
Location on the map
Sterling Heights, Macomb County, Michigan, US
Service options
Health and safety
Highlights
Popular for
Accessibility
Offerings
Dining options
Amenities
Atmosphere
Crowd
Site: https://www.tubbys.com/
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:11AM–7PM
Tubbys Sub Shop in other cities:
Sandwich had good, fresh lettuce. Steak was juicy and my fries were nice and hot & crispy. I was just leaving Metro Detroit after seeing family. People dont realize how lucky they are to have unique sub shops like Tubbys around the corner from them. Keep up the good work!
I love Tubbys and eat it frequently. This was my first visit to this particular location. It was awful. I was starving and lost my appetite half way through my 12 steak and cheese. If it was my first time eating Tubbys I would never go back. Ill never order from this store again.
My wife and I couldnt take another day of making lunch while working from home so we decided to try grub hub. Normally against those sort of things but why not try something different, right?This Tubbys location is different than the one I normally go to, but I think this is the only one I will go to from now on.Everything was correct in our order, everything was fresh and neatly made, not slopped together like so many other sandwich shops.The folks that made our food today deserve a raise and all the praise. This was the best Tubbys famous sub I ever had.Thanks for the great lunch and also thank you for the speedy service from our Grub hub driver!!!
Owner is rude and I can definitely say not a pleasant person I wish there was negative stars I drop my Ishah(wife) off for at 8:30 the owner or manager this franchise comes out talking about Im blocking the drive way you dont open till 10am if this is the kind of people they allow to own their franchises I will not be going to any tubbys
Compared to Subway, we never saw any of the ingredients until they plopped the bag onto the counter with the sandwiches already made. We couldnt tell them that we wanted more of anything and didnt know what was being put on their Famous Tubbys. We told them we hadnt been to Tubbys in many years, and we were disappointed in the finished product. The subs were quite bland tasting compared to Subways where we can get black olives, peppers and spinach, plus our choice of many dressings. We took our subs home and added our dressing and more salami. We appreciate watching our sandwiches being made at Subway and can tell them to add more or less of certain items. We had no idea what we were getting on our sandwiches at Tubbys until we got it home and looked at it. Basically their sub buns were good, even though they lacked Tubbys trademark sesame seeds, but the sandwiches went down from there.
I hope the food is better than the service! We came at about ten minutes to 8. I understand that you close at eight. However, the lady had locked the door and was trying to turn customers away. I looked at her and shook my head. She reluctantly let myself and two others in. Saying hurry up, today. I explained that you shouldnt lock the door before you close, let alone be pushy and rude to the customers! I will be calling management in the morning.
I ordered a party sub from this location. I got a call the day I was supposed to pick it up saying they didnt make the bread for my order and were going to be late completing. Before the new pick up time, I received another call saying they still werent done. When I arrived at the store, the order was still not complete and the staff wanted to argue that they werent late on my order. The sub was smaller than ones of gotten in the past and the bread was undercooked.Never going here again because there quality and service have significantly dropped.
After six minutes on hold and listening to the staff talking to each other in a presumably empty restaurant, I was curious to see how long it took before they noticed and decided to stay on the phone. My hunger overcame my curiosity after 20 MINUTES on hold so I hung up and went to Subway instead. I would advise against ordering food here unless you would like the same treatment.
Ordered 2 Phillys and moved to the end of the counter. They were busy, as it was about noon on Thursday, the 1st of February. The lady who I found out is the manager had gloves on. However, I noticed her touching her hair, clothes, drive-thru window, money, and all while preparing food. I ordered the Phillys with mayonnaise and salt and pepper. I noticed that she was making one of my sandwiches and asked her to put mayo and salt and pepper and she refused! She said she would put it in the bag. I then asked her to change her gloves and I told her why. From that point forth, she had an attitude with me! I asked her to put the mayo and salt and pepper on the 2nd sandwich while she was preparing it and she refused!. It took her employee, a young man, to put it on the sandwich. I was extremely baffled at her customer service. I asked for my money back and I told her that I would never be back. She then gave me my money, more than what I had given her. Then the young man told me that, Yeah, dont come back because we do not need your type of drama in here. I was appalled at the audacity of the young man. The young man then came from behind the counter to ensure I left, he stood very close to me with his arms folded. I guess he thought hed intimidate me. Then he called me stupid! I then begin to get highly upset, all while attempting to keep my composure. After contemplating my next move, I stood there in disbelief! The rude manager called the police and then I left. This is a horrible Tubbys location and it should be avoided. They are racist, unclean, and down right unsavory. This is the worst location and the owners should fire her. Customers be weary regarding the sanitation of this place. Horrible customer service and overall horrible experience, I will never return!
The food is decent, but the staff is rude. The manager is berating staff in front of customers and then chiding customers for not being clear enough about their modifications. I almost walked out while placing my order. The food wasnt good enough to make up for the unacceptable service.
New ownership as of Aug 2018 is only in it for themselves. No hospitality, bad communications, very poor employee decisions, bad employee moral! NO focus on customer service! Dont use 1/2 the product the previous ownership used. So..Now offering high priced sub with less meat and veggies! Good luck..morons!
Food is good but staff is very rude. Giving dirty looks and laughing at my friend and I because the lobby was closed. And Thraya does not know how to take an order. Never going back there again. And will be telling friends and family not to go to that location either. You wanna be rude? I’ll be rude too😌
Im sorry 2 say that this was between less than average and average/ok.i had an assortment of food delivered thru GrubHub. 2 childrens meals which come with fries or cookie_1st kids meal was chicken nuggets_2nd was small turkey/chz sub. The kids meals are an ok price @ $4_ the fries were cold/soggy_ the nuggets were warm-ish_ the small turkey/chz sub was soggy & couldnt really taste chz. (i took pics- i will post them if able).i also ordered sides of macaroni/chz bites- fried_ and fried mozzarella chz sticks._ the macaroni/chz bites were gross. the cheese sticks were ok- but i had 2 warm them in microwave..the BEST item in the order was the chocolate chip cookies they offer_ u can get 1 with kiddy meals or buy 1 for .70 cents.The prices were good/fair. the macaroni/chz bites & cheese sticks were approx $3_ the kids meals approx $4_ i also ordered a chicken parmesan sub_ $4.60- that was pretty good- i did have 2 warm in microwave- but it tasted pretty good-id order the chicken/parm sub again- and the cheese sticks and the cookies_ they get 3 stars cause food items averaged out to ok and prices were good.- id recommend if you pick it up- that way if somethings wrong u can exchange it right away. no guarantees with delivery- mine came cold/soggy- yours may not..the low prices and the ok food makes this a place u should try.
I tried to phone an order in as my wife would pick it up on the way home from work to save time.. 1st time i called, the phone rang 20+ times without an answer. 2nd time i called, rude lady answered Tubbys 14 and Van Dyke.. i started to say hi Id like to place a carryout order.. but she threw me on hold for over 10 minutes. I called back and no response just busy tones for the next 30 minutes.. without being able to make an order. Hey Tubbys i didnt know your slogan Detroits Original was talking about your phone system...
I went threw drive threw the lady at the window and that took our order last night about 815 i order 6inch steak wit a1 then a foot long wit tubbys suace i ask 2times to make sure that foot long gets the sauce she said u told me 2times i get home no suace on foot long i will nevet go bavk there i will go to a new one i will tell all my family do not go there she was rude and was not very nice she needs to learn how to take a order and no recite did not say thank you nothing hand me tMy change if thats even rite it was 16 $ i will be calling tonite
Total reviews rating 4.3
199 Reviews for Tubbys Sub Shop 2023:
Review №1
2022-06-03Amazing service and fantastic crew. After an issue months ago in which they issued a credit for a sandwich, my husband went in today and they remembered my unique order and reminded him of the credit on the account. Food was great, as always and the service...fantastic.
Review №2
2022-06-20Quality of food is consistent and never have any issues with our orders. Definitely our go to location when we want Tubbys!
Review №3
2022-04-30Food is great but it takes forever to get an online order. I dont know if its because the people who dont order online make the line take longer, but its kind of a bummer.
Review №4
2022-05-04Im not sure their names, but the employees here have always been nothing, but amazing. They have always got everything right and are very polite. I thank them for their excellent work. (:
Review №5
2022-05-05Great service, friendly staff, and ofcourse the pizza steak and cheese sub!
Review №6
2021-09-15I have to admit, I only ever order the chicken club sandwich when I go here, because its so delicious and I get a craving for it every once in a while. I have no complaints though, the service is always prompt and professional. Oh, the fries are also good here.
Review №7
2020-02-05New owners cleaned the place up really nice feels fresh in there food is really good a++++ 2xl steak and cheese
Review №8
2021-09-11Absolutely my favorite sub shop, this tubby alone makes my day feel a little better everyday.The costumer service is fantastic and I never feel shorted for what I paid for, fast, friendly and as well and home style. 10/10 would recommend
Review №9
2021-12-07Part of my sandwich tasted like super glue, but that was only at one end. Most of the sandwich was delicious 👍🏻 I had the tubbys famous
Review №10
2021-10-20This is the best Tubbys to go to if you are ever in this area me and my husband go here all the time I doordash my sister-in-law grubhubs I have taken pictures of every order I had taken pictures of customers orders after they have open them up and they have never had one bad review I have over 75 five-star ratings and I highly recommend this place to anybody