U-Haul Moving & Storage at Anaheim Blvd

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Name: N***** H***
Date: 2024-04-04 05:02:00
Rating: 5
Comment: Excellent location! I use the trucks for business from time to time.

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Name: C******** C**********
Date: 2024-04-03 03:37:14
Rating: 1
Comment: BASED ON MY CHECK IN PROCESS WITH THE PERSON WHO HELPED ME, I WOULD NOT RECOMMEND THIS LOCATION. CASHIER WAS RUDE WHEN I HAD QUESTIONS ABOUT THE ONLINE CHECK IN PROCESS AND HIS OVERALL EXPLANATION OF THE RENTAL AGREEMENT TO ME WAS CONDESCENDING.

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Name: e* m***
Date: 2024-04-01 22:20:36
Rating: 5
Comment: Great customer service. Very easy and kind to talk with. I will recommend them to all my friends and relatives. Good job guys!!

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Name: L* M******
Date: 2024-04-01 19:10:24
Rating: 5
Comment: Ease of pick up and drop off

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Name: R*** E****
Date: 2024-04-01 05:38:37
Rating: 1
Comment: Poor customer service. If you’re disabled don’t leave your car parked unless you want to be stranded in the rain and blocked in. I don’t recommend this location. Employees are lazzy

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Name: J**** W*******
Date: 2024-03-29 07:16:04
Rating: 1
Comment: Wow after seeing the bad comments I better not stop here.

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Name: J C
Date: 2024-03-06 00:00:42
Rating: 1
Comment: My first time in this location and Bad customer service at this location in Anaheim! Not Recommended! Rude employees

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Name: A*** R******** F
Date: 2024-02-06 18:03:53
Rating: 1
Comment: Terrible service

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Name: B**** V****
Date: 2024-01-28 17:27:41
Rating: 1
Comment: Supper bad service very slow and nothing in stock even with a reservation

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Name: T** E***
Date: 2024-01-24 05:39:55
Rating: 5
Comment: Zach was awesome, efficient, informative and the only one working .

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Name: L**** A*****
Date: 2024-01-22 07:44:22
Rating: 5
Comment: Whats not to like it was super easy to make an online reservation truck was waiting for me when I got there and it was a newer model beautiful everything was simple no extra charges or anything, we will definitely be using this location again.

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Name: N**** D*****
Date: 2024-01-16 00:25:33
Rating: 1
Comment: Do not go to the storage unit. I had my household items in the storage unit for six months and paid for insurance on top of the monthly rental. When we first went there it was clean we’ve been fighting rodents, rats, and mice and roaches throughout the whole facility, I fogged the roaches to kill them. There’s mouse or rat traps inside the facility but they’re not working rodent feces everywhere for four months fighting it, I try to do the insurance claim on the damage that they’ve caused and was unable to do the insurance claim due to the fact that I did not have receipts for every single item that was in the facility pictures do not count they did not approve the pictures. They want me to show proof of purchase of every single clothing item that was chewed up and peed on and TV, receipts air fryer receipts anything I owned they want receipts, I don’t have receipts for everythingThey only reimbursed me for one month of rental out of six months

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Name: b****** l*******
Date: 2023-12-13 18:19:44
Rating: 5
Comment: The person who staffed the location - he was amazing! Think his name was Jake.

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Name: A***** P*******
Date: 2023-11-25 20:17:44
Rating: 1
Comment: These guys in morning shift Saturdays ! They are in really bad attitude, they are not happy working in U-Haul! Since you enter to the place, you can notices their faces looking mad in their jobs and not nice

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Name: W*****
Date: 2023-11-19 15:20:10
Rating: 1
Comment: If you renting here make sure to set up the return the max hour for the price of the day. Because I was end up charged two days since I used only one day. Just because they set on my contract that I was picking up by 10am and returning by 3pm and I returned by 7pm. And they told me that I could return until 7pm which was the store close hours. But didn’t mention that I would pay more.If they had put on my contract that I would return by 7pm I would pay just one day. This just sounds a way to overcharge the customer.So careful or you will pay double like me.I just hope that they tell the customer.

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Name: J****** S****
Date: 2023-11-05 06:54:35
Rating: 5
Comment: Workers were very friendly, available to help and willing to answer all questions and scenarios I presented. Thank you U-Haul Anaheim crew :)

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Name: L** D*****
Date: 2023-11-03 01:13:23
Rating: 5
Comment: Excellent staff!

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Name: J******* G*****
Date: 2023-10-30 17:21:20
Rating: 1
Comment: Extremely rude workers! I came into purchase some large tv boxes for my move, not one single worker greeted or acknowledged me. I asked a question about if they contained the sizes I was looking for, both of the guys at the counter gave me a repulsive look as if how dare I even speak to them! Needless to say I found what I was looking for on my own, with no assistance from them. I went to the counter to pay for my purchases they stood there for what seemed like an eternity scrolling on their cellphones while i stood there dumbfounded waiting to pay for my boxes. I didn’t even bother asking them for help carrying them outside although I really did need help. I had to take one box out at a time and keep coming back in until I got all of my items. Had I not been in a rush I would have just walked out after the vibe I immediately got entering that place. I absolutely hated the fact that I gave them my money. DON’T GIVE THIS PLACE YOUR BUSINESS, they’re pathetic!!!

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Name: M****** G******
Date: 2023-10-11 20:26:34
Rating: 1
Comment: Had to get road side assistance. I explained that I was in an area that had very poor reception so I made sure to give my exact location and reminded them they I might now get a call if they tried to reach me if they were to call before showing up. I told the dispatcher that I was also not in much of a hurry so we scheduled a service provider to show up at 8am. The driver apparently tried to reach me then didnt show up cause I wasnt contacted. So I had to call roadside and have someone else dispatched to my location. This required me going to a place that was not close to where I needed to be for the day to make the call. Again I was told someone would come out. Finally I got someone to check the trailer out and ultimately tow it away with the understanding that Id be getting one returned. Later I received a call from the person who picked up that trailer who I formed me that he would only be dropping the trailer off and was told that I would have to drive more than an hour from where I was spending the weekend with friends and family to sign a new contract and get a different to pull back with me. I spent the next 6 hours dealing with dropped calls, being transfered all over, and missing out on time with my family and friends because I had to stay in a spot when I had phone service. Now dealing with a battery on my phone that was about to die Im sitting there waiting for a call back to confirm a trailer being delivered to my location would be successfully dropped off. Since there were no trailers in the area that fit my needs and U-Hauls availability I had to settle for a smaller trailer when meant I had to then load a lot more things in the bed of my truck than I wanted to in order to feel safe. Lastly after I finally drop the trailer off I then get a call from the dealership asking me where their trailer was. Contact your roadside team. This completely ruined my planned vacation and turned the majority of my time into work. I want my time back. I want my money back. This entire experience was terrible.

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Name: O D*
Date: 2023-10-05 04:14:49
Rating: 1
Comment: So I made a reservation over the phone (it was thru the u-haul call center(call center was horrible too) not the location). I arrive at this location to pick up the trailer, I realize that it was the wrong one I wanted so I let the staff know and he didn’t try to assist me at all. I left and went on the app toRebook and it tookMe back toThe same spot! Just wasted 30 minutes!!! Then when I was returning, different staff member passes me (as I enter the rental area ) doesn’t say hello and walks pasts me and when I get to the desk, no one is there so I go back to my car and the staff who past me wordlessly says, “you are returning this?” No kidding Sherlock! I came in to buy a Candy! These people need some re-training hours

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Name: p***** a*****
Date: 2023-09-28 16:55:49
Rating: 5
Comment: The guys that helped me were really nice and helpful. The check in and drop off went really fast and everything was easy.

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Name: D******* K*****
Date: 2023-09-08 18:22:46
Rating: 1
Comment: Unprofessional staff, young dudes who openly were hitting their wax pens when showing us to our storage unit. Also have been trying to get a hold of the manager to help us with changing the name on our storage unit and either hes never in and when told he will reach out he never does.

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Name: K* L**
Date: 2023-08-27 15:51:36
Rating: 1
Comment: Honestly I wouldn’t recommend U-Haul to anyone. You changed my reservation without verbally confirming with me that, that was OKAY. Who does that, then the person at the front counter was rude and dismissive. Also you should tell the gentleman wearing a sling he should be so loud when discussing his personal life with his friends…I know all about his arthritic elbow that he just had drained and how he will be taking a week off to go to Columbia to get a stem cell transplant, why Columbia you might ask, well that’s because it’s $25,000 to get that surgery here and way less there. When that gentleman informed me corporate moved my reservation and there was nothing he could do, funny corporate said the manager at the location reached out to them on Thursday to move my reservation. My question is I reserved my van on Monday, why did it take him 3 days to realize he overbooked…maybe because his friends are taking the trucks for helping people move, yet another candid conversation i over heard. I’ll go to budget or Pinsky, I’ll never use U-Haul again. Who the hell just changes a reservation and doesn’t talk to the person.

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Name: S*** A**
Date: 2023-08-01 05:22:21
Rating: 1
Comment: Horrible customer service, slow and unfriendly.

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Name: A***** M*****
Date: 2023-07-30 02:44:04
Rating: 1
Comment: It has been my worst experience in car rental ever. it was my first time in u-haul and for sure the last one. when I returned the truck unfortunately I forgot a backpack inside, but I came back right away, since I returned to try to recover my backpack, I found only negatives, specially from store manager named Jordan, they are refused to help in any way. My wife arrived around 10 minutes later than me after returned truck, and she saw a u-haul worker get off the truck with black bag (at that point my wife didn’t know that I forgot my backpack) . I can’t Believe how dishonesty the people can be, i would never keep something that is not mine . I’m going to report to the police because inside of backpack there legal documents that I need to recover

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Name: A****** G*****
Date: 2023-07-02 02:12:56
Rating: 5
Comment: Zack and Jose were great upon returning. Made it a smooth return after a long day of moving. Keep up the great work Uhaul of Anaheim.

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Name: T***** M*****
Date: 2023-06-10 03:32:07
Rating: 3
Comment: The guy I picked up from was awesome. Very kind.I feel the who were there when I dropped off were very passive as kind of rude. Walked past me when I got to the door, one walked around the truck while the other just kept walking. I felt invisible.Too bad for me that the first guy wasn’t there

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Name: G********* S***
Date: 2023-05-24 00:22:51
Rating: 5
Comment: The staff Antonio guided me very well.Thank you Antonio!

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Name: d*****
Date: 2023-05-20 19:56:13
Rating: 1
Comment: Dont bother. Literally go to any other place for your moving needs.

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Name: D****** S*******
Date: 2023-05-19 22:37:34
Rating: 1
Comment: Rude staff! Well at least the guy with the black beard

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Name: M******
Date: 2023-02-24 23:01:39
Rating: 5
Comment: I had 3 days to move all the furniture from my 2500sq foot anaheim shop to huntington beach. Zac and Daniel went beyond with their service for me. I probably would have take more days to move if it wasn’t for them. My car wasn’t able to hook up properly to the trailer. Zac and Daniel worked together to make it work and educated me on the functions of the trailer and why certain things were necessary for safety precautions.I rented a van. The trailer was on the second time around. Both times the transaction was absolutely smooth. Dan went over with me with the trailer charges, which were accurate with nothing hidden.Now im fully moved out. I feel alot better.Dan and Zac are both very chill guys. Thank you guys!!!

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Name: E****** M***
Date: 2023-02-17 17:35:53
Rating: 1
Comment: I was waiting for more than half an hour and looking for the person all over the place.Local and a man with a beard was not there, he arrived looking bad and to pay he told me that they did not accept my debit card, but it is not the first time that I rent and pay with that card, in the end I did not rent anything, horrible service and I waited For nothing, I will never rent in that place again!!

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Name: C***** T**** A*****
Date: 2023-01-27 01:14:10
Rating: 1
Comment: The assistant manager is as unprofessional and confrontational as he can get. They overcharge people because they have your card info. I was charged for 3 days when I the truck for a day and half, brought it back clean only drove 17 miles and filled up with gas more than it has, paid in advance for 20 miles and was still charged more. Everything changes from when you pick up and when you drop off. The people working at this location are abrasive, combative and the little manager suffers from short man syndrome you know the short man must have a small....frame...put them in charge and they make up for it by treating everyone like an A**

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Name: d* b***
Date: 2022-11-06 19:43:09
Rating: 1
Comment: Very disrespectfully rude

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Name: T******* J******
Date: 2022-08-15 17:40:45
Rating: 1
Comment: Very rude and racist staff I asked the lady the total cost of my usual just to be sure she then said if your not happy go to the placenta or Yorba Linda Location intentionally kept hanging up the phone and not answering then tried to refuse my husband service for no apparent reason at all be aware that this place is racist!!!! Mandy is the representative name.

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Name: T***** T*******
Date: 2022-08-03 21:04:12
Rating: 1
Comment: No one picks up the phone at this location... I called for 3 days and ended up having to go to the location to understand why I was changed for an additional day when I dropped off the van using the overnight service. Gas is expensive !!

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Name: L
Date: 2022-07-26 20:24:17
Rating: 1
Comment: If youre looking for high prices, horrible customer service go there! Sales representative was dismissive. Great, marketing though. Price is not what it seems. Low rental price, because they get you on the miles. Surprise 20$ just became 200+. Dont bother returning it to a different location, because thats an add on fee.

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Name: L**** L*
Date: 2022-06-26 22:00:05
Rating: 1
Comment: I would rather give negative rating if I could.I reserved a 12 by 6 closed moving trailer on their website, pick up 9 return is 5pm. When I pick it up, a stuff said my reservation is until 3. Actually time is good to me but I just ask I was curious why I booked for until 5pm but I have to return by 3, then they switched to another stuff who’a name is Zachary Smith. He rejected to give me the trailer I reserved and the reason is he “felt” I would not return it back by 3 so he couldn’t Horner the other reservation starts from 4pm.Then no matter how I explain I just need it by noontime and will be back on time he insisted canceled my reservation. I had to take their another open trailer for my moving! Talking to this guy made me felt being interrogated. He said they have policy they can refuse any reservation they feel not secured to their schedule.At last I had to take that open trailer for moving and wasted a lot time to tie down all the stuffs. I returned before 3pm as promised, I can even came back earlier if Zachary didn’t refuse my first reservation.So guys, do not make any reservation if you need anything in plan, they will ruin your plans. But how nice would you expecting to be traded for a $30 worth trailer renter??U haul, why you set up your online reservation system but your stuff doesn’t follow? I’ll have to file a official complaint to your headquarter.And Zac, thank for you made me felt the another side of human nature and wish you enjoy your forever work here.

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Name: A*** S****
Date: 2022-04-24 20:51:41
Rating: 1
Comment: This place was has the absolute worst service. Very unprofessional. A few weeks ago my mom rented a truck from this location, and asked for my help picking up and dropping off the truck. She arranged everything ahead of time on the phone. When we went to pick up the truck they told her instead of the $400 she was quoted on the phone by Uhaul she was going to have to pay $800. She showed them the quote she was given, and the guy there said he couldnt do anything about it, and didnt know why she was quoted the low price, and she would have to pay the $800 if she wanted the truck. She said no and asked for him to contact Uhaul. He got on the phone and sat there for a couple minutes saying that he could figure out why she was quoted the lower price. Hoping she would give up and pay the full price. She was not budging. Finally he figured it out and gave her the lower price. It all seemed shady. So we get the truck and he tells us to check the exterior for damage and mark anything that looks wrong on the check out list. Everything with the truck worked fine. We were moving furniture only. When we brought the truck back. The person checking us in opened the back and said there were grease stains on the wall that we were going to be charged $50 for since we didnt mark the stains being there before. Nowhere on the check in process was there anything to mark stains on the interior wall as damage. These grease stains were definitely old stains. They said they didnt care and we were going to have to pay regardless of how old the stains we were responsible for cleaning them up. So we had to go off site and clean it. It was ridiculous. The check in person refused to even examine the stains closer to see that there was no way they were 4 days old. He was incredibly rude, short, and disrespectful to my mom, and I will never recommend anyone renting from here. The crew they have running this shop is so unprofessional.

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Name: S M
Date: 2021-11-13 00:13:55
Rating: 5
Comment: Good place to rentZak was very nice very good Customer Service definitely coming back

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Name: S***** O******
Date: 2021-11-04 03:19:38
Rating: 1
Comment: Dude seriously needs to work on his social skills. He was hella rude, if he hates his job that much maybe he should go somewhere else

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Name: B********** C*******
Date: 2021-10-22 15:44:32
Rating: 1
Comment: Twice now IV e had my plans fall through and lost time and money because of a tecnicality preventing them from doing bussiness. You know I can buy a trailer online from many suppliers and even have it delivered but u haul will give you a reservation to rent and pick one up but make sure you. Physically have the credit card with you or plenty of cash. Make sure your Do is up to date despite covid

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Name: L*******
Date: 2021-10-22 07:17:39
Rating: 4
Comment: Awesome customer service experience. Got my rental and tools for moving. There were no issues with equipments, all works properly. Affordable price for less then 50 miles move. Thank you very much.

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Name: S** L****** G********
Date: 2019-11-26 23:28:50
Rating: 5
Comment: Good services and cleaned places area locate near Tourist area Disneyland

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Name: A***** S***
Date: 2019-09-07 04:33:36
Rating: 5
Comment: Quick and friendly service. Eddy and Tony got me in and out a few minutes. They went out of their way and replaced a blown fuse on my truck when it was not lighting up the turn signals on the trailer I rented.Thanks Again Guys!

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Name: B**** B***
Date: 2019-07-16 00:51:16
Rating: 5
Comment: Excellent experience. Great facility. Eddie was very efficient, professional, & friendly. I highly recommend this U-Haul location.

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Name: M****** A**** O********
Date: 2019-07-08 21:51:37
Rating: 5
Comment: Great service. Everyone is friendly and helpful. They always acknowledge me when I walk in: someone will be right with you. Dont go to Fullerton location on commonwealth and Euclid. It is 5 minutes from my house and I drive 15 minutes to this location. Its all about the customer service.

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Name: R**** K*****
Date: 2019-05-12 10:43:56
Rating: 1
Comment: Cannot get hold of anybody over the phone - EVER!! And when I was promised Eddie the manager will call, he didn’t. Despite me leaving a voicemail on his cell phone that’s listed on his business card. This UHaul location needs to get their act together.

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Name: W***** M****
Date: 2018-10-19 15:10:44
Rating: 5
Comment: The manager is great. Ive known him from another Uhaul he worked at in Midway (Westminster). He is personable, helpful with recommendations on your needs, and quick to get you in and out. He is experienced with Uhaul. The employees there are very quick and knowledgeable as well. Overall good Uhaul and Ive been to Uhaul countless times!

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Name: P**** T*****
Date: 2017-11-20 18:43:41
Rating: 5
Comment: This is the best uhaul franchise Ive ever shopped at. Eddie, the manager is super friendly and very knowledgeable about his trucks. I love going here, because all the guys really enjoy what they do, makes my experience that much better.

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Name: A*** A****
Date: 2017-11-02 16:32:34
Rating: 1
Comment: Cant answer simple questions

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Name: m***** c**
Date: 2017-09-17 14:03:55
Rating: 5
Comment: The staff is always courteous and friendly.

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Name: B**** D*****
Date: 2017-09-06 15:08:24
Rating: 5
Comment: Havent had a bad experience

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Name: K****
Date: 2017-07-28 16:28:29
Rating: 5
Comment: This is my go to Uhaul location. Ive used them for years when I lived in Orange County. But even now living in Corona, I go out of my way to do business with them in Anaheim. Its worth the drive. Their customer service is amazing, they are super helpful for last minute changes. And theyve always been helpful whenever I rent a trailer, giving me tips and advice for pulling it. They definitely always treat me respectfully and are very friendly. I always recommend them for anyone needing a uhaul!

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Name: A****** P******
Date: 2017-06-03 17:48:59
Rating: 5
Comment: Good customer service. Good suggestions.😮👤

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Name: X C*******
Date: 2017-02-16 07:46:29
Rating: 5
Comment: Very friendly workers

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Name: R**
Date: 2017-02-14 19:41:13
Rating: 5
Comment: I reserved my truck on the phone and went the next day to pick my truck up. The whole process took less than 15 minutes!Friendly professional service and great pricing.

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Name: J*** B******
Date: 2017-02-11 19:07:53
Rating: 4
Comment: Good service

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Name: o*** a****
Date: 2017-02-04 18:46:20
Rating: 1
Comment: The worst manager ever they manipulating with trucks which reserved before dishonest peopleAnd v bad experience they wast my time !!!

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Name: W****** G******
Date: 2017-01-23 16:32:58
Rating: 1
Comment: Ill never use uhaul again. they tried to rent me a tow dolly that wouldnt work with my vehicle unless I paid for the major mechanical work to make it work, which would then require major mechanical work after the move for my vehicle to work again. The manager at this location defended this policy of screwing over customers to me. Thank God Penske had what I needed. Would have lost a job 2800 miles away if I stuck with uhaul.

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Name: J*** W******* (************
Date: 2017-01-18 13:07:10
Rating: 4
Comment: Employees need to be more friendly

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Name: S**** H******
Date: 2017-01-07 17:18:28
Rating: 4
Comment: Nice people, very helpful!

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Name: D**** F******** M****
Date: 2016-12-31 23:45:20
Rating: 5
Comment: Great Service

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Name: T**** G*******
Date: 2016-11-23 17:36:42
Rating: 1
Comment: UnderstaffedHorrible service

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Name: A****** F****
Date: 2016-11-05 18:31:50
Rating: 5
Comment: I dropped off a trailer at this location. Drop-off is easy. There are signs guiding you to one driveway and you pull up under a canopy where an attendant does a quick inspection and lets you on your way. Quick and easy. No problems.

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Name: B***
Date: 2016-10-31 16:20:59
Rating: 5
Comment: Very helpful customer service and easy functional parking lot pick up area.

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Name: V******* C******
Date: 2016-10-23 00:54:37
Rating: 1
Comment: Over charged twice would not credit back had to dispute charges with my bank and get a new card very unreasonable place.

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Name: T***** �***** M***
Date: 2016-10-10 09:52:35
Rating: 4
Comment: I never had a problem with them until I moved out.... But once I called the corporate office I got it all worked out!

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Name: M****** M*****
Date: 2016-09-29 22:56:43
Rating: 1
Comment: Was on hold for 20 minutes and no one ever came to the phone. Guess Ill take my business to United Rentals.

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Name: J**** R****
Date: 2016-08-10 21:43:38
Rating: 5
Comment: Fantastic! Friendly, professional! Showed me where we could wait in shade and cool cement for my gig while the RVs propane was being refilled! Brought me receipt cs my walking into shore!

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Name: A*** H******
Date: 2016-07-24 18:25:19
Rating: 1
Comment: Customer service sucks and they always find a way to over charge u for anything i will never rent from here again losing 1 customer means u lost more than 1 cause evryone will know

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Name: A***** S****
Date: 2016-07-11 15:13:38
Rating: 4
Comment: Good customer service

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Name: S*******
Date: 2016-05-20 18:10:48
Rating: 1
Comment: Worst phone service ever. Do not call these guys unless you have an hour of your time to waste. They literally think its a game to waste your time. My call asking for the rate on a very specific unit, for a very specific amount of time lead to dozens of personal questions completely unrelated to a price. Why do you need my last name to give me a price? Why do you need my phone number to give me a price? Why do you need my email to give me a price? Why do you need my exactly what Im putting in the unit to give me a price? Why do you need the year make and model of my vehicle? Why do you need to know how many rooms are in my home? Any attempt to bypass a question results in the representatives refusal to assist, absolutely unbelievable! To add insult to injury, the rep was pretending to sound like a 50s style nasally operator. And I know she was rudely pretending because when I called her out for wasting my time, she mistakenly lost her fake accent upon dishing back her own rude comments. Childish, unprofessional, unhelpful.

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Name: M*******
Date: 2015-10-27 00:36:05
Rating: 5
Comment: Great customer service, Robert went above and beyond. His help is greatly appreciated. For that reason I give this location 5 stars!!!

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Name: A** A****
Date: 2015-09-05 21:42:01
Rating: 1
Comment: Appointment set for 9am. 6 hours later no ETA and no call back. Called back in and got a receptionist who had us sit on hold and disconnected us right after.

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Name: E***** L****
Date: 2015-05-26 17:12:27
Rating: 5
Comment: Always helpful exellent customer service hit Up Robert hes youre man pefect display of a model employee