U-Haul Moving & Storage at Candlestick

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Name: L**** R******
Date: 2024-06-22 18:31:33
Rating: 3
Comment: Terrible parking, bad lighting

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Name: M**** G*****
Date: 2024-05-31 15:54:55
Rating: 5
Comment: The staff is great and always friendly. We rent a truck monthly and have never had a bad experience.

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Name: L*** K***
Date: 2024-05-19 01:00:19
Rating: 5
Comment: Exceptionally friendly and helpful employees, great customer service. This is the U-Haul location to use in SF.

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Name: D*** H********
Date: 2024-05-15 17:37:13
Rating: 5
Comment: I have been with my unit in this place for years and I cant say anything bad about the place and the staff except everyone is very friendly

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Name: S****** W*******
Date: 2024-05-13 01:18:43
Rating: 1
Comment: I called from my car to see if they did propane tank refills, they confirmed they did. I asked if they were open and able to do so today, they confirmed they could. I drove the 20 minutes there, they confirmed the computer was down and that they couldn’t. I really don’t think the Out of Order sign on the tank appeared during my 20 minute drive, but I suppose it’s possible.

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Name: J******* H**** T****
Date: 2024-05-05 17:40:53
Rating: 5
Comment: I would like to commend to the driver Ms Mareta who picked up my uhaul box. and even helped me out and went out of her way in returning the dolly i borrowed. Thank you so much for the help Mareta! Kudos to you and your whole team!!

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Name: K** C***
Date: 2024-04-30 06:36:49
Rating: 2
Comment: First of all, the truck that I rent, with license plate, AG62554-AZ, is not fully functioning. The truck is working when I rent it at the store. When the truck is driven back to home, it is initially parked at my apartment’s shared parking lot. After a few minutes, I decide to move the truck to another location. My driver starts the engine of the truck and put it in D-gear. Surprisingly, the truck moves backward instead of forward! My driver quickly switches off the engine. My driver tries to start the truck after a few seconds, but the truck fails to start. My driver tries to start the engine a few more times but without success. After letting the truck to rest for around 5 minutes, my driver manages to start the truck. My driver drives the truck back to U-haul to exchange for another truck.My second problem is on the allocation of my 2 U-Box. On Apr 3, 2024, I reserve for 2 U-Box to be available at 1575 BAY SHORE BL, SAN FRANCISCO, CA 94124 on Apr 28, 2024. On Apr 28, 2024, I come to this U-haul store at Bay Shore to collect my U-Box. However, the reception on that day is unable to let me access those U-box because the boxes are not scheduled! In the end, the reception has to make my get my U-Box from 1525 BRYANT ST, SAN FRANCISCO, CA 94103These two incidents greatly affect my moving schedule and incur unwanted extra charges. I hope that the store will review these incidents and take necessary actions to improve the quality of service.

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Name: M*** A****
Date: 2024-04-29 17:47:24
Rating: 1
Comment: Reception staff forced me to get a friend off work so they can verify my friends number. This was a 80$ rental and I had to ask my friend to step out of work and take the call, what kind of nonsense policy is this?Then the same receptionist forgot to send me the contract over email and only send me useless towing instructions instead.

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Name: G****** J**********
Date: 2024-04-14 00:14:14
Rating: 5
Comment: The Power is in the Peanut.

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Name: S****** G***
Date: 2024-03-29 00:17:08
Rating: 5
Comment: Absolutely amazing service and wonderful people. Always a pleasure and a joy to rent from Bayshore UHaul San Francisco

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Name: t***** h****
Date: 2024-03-03 03:34:18
Rating: 5
Comment: Easy pickup and drop off of trailer. Those furniture blankets are fantastic. Staff at both locations were friendly.

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Name: V***** P******
Date: 2024-02-16 17:11:21
Rating: 5
Comment: Everyone at this location were so helpful. Especially knowing that I could turn in the truck after hours so I would not have to rush.

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Name: A******** P**********
Date: 2024-02-03 22:33:09
Rating: 5
Comment: I rent trucks here at least one or two times a year for various projects. I have always received the highest quality service and care. I normally do things at the last moment and dont make reservations. This location almost always has the type of vehicle I need. The customer service I receive is always top-notch. The agents are personable, kind, professional, and very thoughtful. For example, today my representative Carol was thoughtful enough to find the most accessible car with a full tank of gas. Thank you u-haul!

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Name: C H
Date: 2024-01-23 05:06:50
Rating: 1
Comment: BE CAREFUL WHEN GIVING YOUR CREDIT CARD INFORMATION TO THIS ESTABLISHMENT. I DEFINITELY KNOW THAT SOMEONE, AN EMPLOYEE, USED MY CARD FOR GROCERY SHOPPING!!!!! IF I COULD GET THE ACTUAL PROOF, I WOULD HAVE PRESSED CHARGES!!!! I WILL NEVER USE THIS SHADY ESTABLISHMENT EVER AGAIN!!!! Jasmine needs extra customer training. She is rude and condescending. I would not want someone like that working for me at my place of business. Not once was she friendly. Neither was Britney. I swear now and days people lack customer service skills. I think because they know people need this service they can act any way they want. I am appalled by the customer service we receive now and days. I guess its the sign of the times. I remember when I worked in customer service jobs, best believe I did not get away with being rude. The truck is another issue, its doors did not seem closed all the way, the engine was blowing allot of white smoke once i drove it off the lot. It seemed like it needed maintenance big time. Not sure if they do that to every vehicle once they pull up to the lot. but they really should.

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Name: N****** C
Date: 2024-01-22 15:29:42
Rating: 5
Comment: Amber checked us in and was very friendly. All equipment worked well. Awesome experience!

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Name: A**** M****
Date: 2024-01-09 19:03:45
Rating: 5
Comment: Perfect customer service very easy and simple, Thanks again

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Name: C****** G******
Date: 2023-12-20 01:57:14
Rating: 1
Comment: Update: 1 month later and the GM is still too chicken to actually call me back. I will be continuing my credit card dispute.Staff canceled my trailer reservation and I had to call and remake it while in the middle of packing my truck. The tow dolly I received required multiple repairs resulting in about 6 hours of delays during my move and some very frightening highway pull offs. Staff was friendly but not very organized at all and the general manager has still not called to discuss my concerns despite my report made Friday afternoon. Also the links for the walk around inspections expired before I ever got a chance to see the equipment so I was unable to change mileage and report the issues at the initial location.

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Name: D****** Y**
Date: 2023-12-17 03:18:48
Rating: 5
Comment: Going to a U-Haul on a weekend is crazy. But this particular location on Bayshore in San Francisco was a good experience. All of the workers there were so patient even though they were so busy. I especially need to give a shout out to Michael in the equipment yard who was running all over the place and yet still so helpful to us. Come with a lot of patience, but be assured they will get what you need. Highly recommend.

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Name: A***** J**** V***
Date: 2023-12-16 03:01:57
Rating: 1
Comment: The lady “Jay” is very unprofessional. She cut me off over the phone and was rude in person. She needs to undergo basic customer service skills training. She also probably shouldn’t hide her name tag with her knife.

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Name: J***
Date: 2023-12-05 17:43:19
Rating: 1
Comment: Hi everybody anyone that plans to rent a U-Haul from here you might get a phone call from someone that works from U-Haul and its going to tell you last minute that the truck you need is on a whole nother City but yet you put your car down to ensure that your truck was going to be ready by Friday and they call you Thursday at 3:00 in the afternoon the day before the move

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Name: J**** W*********
Date: 2023-11-24 23:02:02
Rating: 5
Comment: Thank for helping me i really appreciate it the experience was great

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Name: I***** S*****
Date: 2023-11-17 19:23:14
Rating: 1
Comment: Ordered a 10 ft. Van with a tow dolly. There was no assistance in installation until someone saw us trying to YouTube instructions in their parking lot. Only one safety chain was properly equipped and after arriving at another UHaul we found that they sent us off with balding, torn tires on the dolly, torn straps, and unsafe conditions. It’s pretty incredible that they can charge so much for an unsafe and uncaring experience. I’d rather throw away all my stuff than use them again.

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Name: G***** K******
Date: 2023-09-29 18:25:03
Rating: 1
Comment: THE COUNTER STAFF WAS VERY RUDE, NOT HELPFUL AND VERY AGGRESSIVE.I PARKED IN THE CUSTOMER PARKING AND I WAS THREATENED THEY WILL TOW MY TRUCK AWAY!!!!THE EMPLOYEE THAT THREATENED ME WALKED INSIDE WITH ME AND WAS TRYING TO PICK A FIGHT LITERALLYAFTER I CAME BACK AND RETURNED THE DOLLY, THE EXIT DRIVEWAY WAS BLOCKED BY ANOTHER EMPLOYEE AND THAT GUY WAS AT MY WINDOW ASKING ME TO GET OUT OF MY TRUCK TO FIGHT HIM, THE GUY WAS SO AGGRESSIVE THAT I WAS HONESTLY WORRIED ABOUT MY SAFETY.THIS PLACE IS LIKE GANG LAND YOU MIGHT GET PHISICALLY HURT THERE BY THE EMPLOYEES

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Name: M****** T*****
Date: 2023-09-25 18:28:13
Rating: 1
Comment: I am actually going to create a ticket to dispute some of the charges. It was TERRIBLE. I booked a 10feet truck at the Bryant st location exactly for its easy street parking (to leave our car at). I opted for the mobile check in. All it said is that you will need the app and a well charged mobile device. Then I start doing the pick up steps and it asks for passport??? (who carries that with themselves)/ work connect(whos gonna pick up on a Saturday?)/friend(luckily I had that but it still makes time to get them available). This should be noted ahead, I would have carried my passport.So after like 20 minutes is gone and my friend has confirmed me, I get a call that that location doesnt have the truck we booked (what? online said its available) and we have to drive 15 minutes to a new location, where we couldnt find easy parking and then mobile pick up no longer works and I had to wait 30 minutes in line (the lady who called also modified the reservation to two days and wrong drop off time instead of one).So overall terrible experience, we were more than an hour late and we had hired help for 2 hours, and we lost one. So UHaul should refund some of the charges, because you can barely call this a service...

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Name: A******** (****** P**********
Date: 2023-09-11 18:58:01
Rating: 5
Comment: Thank you U-Haul team. Ive been a customer of this site since 2007. Ive always received exceptional customer service, and this time was no different! Many thanks, Ill remain your loyal customer.

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Name: B****** S
Date: 2023-09-05 21:46:21
Rating: 4
Comment: I rent a truck for burning man. I understand that some burners are not as conscientious as I am, but I do not appreciate the scare tactics corporate employs. I return trucks I rent cleaner than when I receive them, which is especially true this time as the truck I received was filthy inside and out.Receiving a call a day or two after I place the order telling me that the truck is not actually reserved until 3 days prior to my pick up is not ok. The truck is either rented or it isnt. I understand that there may be some fluctuation with trucks going out of service for various reasons at the last minute. That warning should be given to those who rent the last 10% of trucks available on a last come, last served basis; not to every truck rental for Burning Man.I found all the staff at this specific location extremely nice and helpful. I particularly appreciate the help I received when I changed the size of the truck I needed in the last month.

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Name: M**** U*******
Date: 2023-09-03 18:21:29
Rating: 3
Comment: 1. The truck reservation was confirmed but not scheduled (?!). Which meant that it wasn’t at the location at which I had reserved it online. It was available at another location across town. Both locations were pleasant to deal with, but the reservation system seems pretty questionable. Lesson learned - call the location to confirm before you go.2. After the three-hour rental, I saw a charge on my credit card for over SEVEN THOUSAND dollars. Discovered it was for supposedly dropping it off at a location 2500 miles away. In 3 hours. Really? Several phone calls later it got straightened out, but still sorting out what it means for my credit card. Lesson learned - get a paper receipt and check it carefully before leaving.Otherwise the rental went well, everyone we dealt with was pleasant and the equipment was in excellent condition. A little hard to rate highly after such a significant (and absurd!) error. Leaving three stars for them addressing it fairly quickly and pleasantly, and recognizing that we should have been more careful.

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Name: D******* M****
Date: 2023-08-21 17:12:35
Rating: 5
Comment: Everyone was just so nice and flexible. All of the people are amazing, the facility is really clean, and security top notch!

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Name: A****** N******
Date: 2023-08-11 19:19:24
Rating: 1
Comment: Supervisor Deborah is a no no she acts like he is nice but in reality all she is looking for is the money. Plus talks behind customers back to her co workers.

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Name: A****** A***** L****
Date: 2023-08-07 17:42:24
Rating: 2
Comment: While the folks working at this location were all patient and kind (the only reason this isn’t a 1-star review), the logistical operations are terrible. I had to wait 30 mins in line before being helped, then it took another hour to give me the correct trailer. Two of the 5x8 trailers had incorrect license plates, so I was offered a 6x12 trailer upgrade at no extra charge. However, this trailer had a tire blowout on the highway and when the mechanic came to fix it, all of the tires had low air pressure, which likely caused the blowout in the first place. There are obvious maintenance updates to your processes that you need to make and/or follow. Roadside assistance was pretty prompt in helping, luckily, but this experience soured me on U-Haul and I will not be returning as a customer.

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Name: M******
Date: 2023-08-01 21:51:04
Rating: 1
Comment: The black girl should be fired she so rude and disrespectful

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Name: H**** Q***
Date: 2023-08-01 21:47:47
Rating: 1
Comment: I spent time and made reservation then they said, they ordered the part with no hardware.The black girl is rude and doesn’t have good customer service experience.

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Name: S**** R*****
Date: 2023-08-01 14:23:29
Rating: 2
Comment: The staff was friendly. Overall the level of disorganization is astounding! UHaul should prioritize the customer experience.

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Name: S**** C******
Date: 2023-07-23 22:30:38
Rating: 5
Comment: In general, U-Haul is bad at providing the ability to schedule a rental multiple months in advance. It seems they could learn from rental car companies about how to allow a rental to customers who plan well ahead. U-Haul does offer the customer a service person to request a rental months in advance, but the service person is not enabled the power to confirm such a rental request until about 2-3 weeks in advance. Honestly, I would have been willing to pay extra just to have a 100% confidence that my rental will be provided when Im scheduling months in advance. In this case, I got lucky, and I got my rental confirmed about 2 weeks in advance, but meant there was a bit of logistics worry for the months until I got my confirmation. Specific to this location - it is very good, so Im giving it 5-stars even through U-Haul central needs to improve its reservation ability. Everyone at this location is very nice and seem to have solid expertise in each of their job roles. Well done Bay Shore U-Haul, and my U-Haul phone service person :-)

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Name: B********** M** (*** m***
Date: 2023-06-29 20:00:17
Rating: 1
Comment: No good bad people there

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Name: a***** s*****
Date: 2023-06-26 03:13:46
Rating: 1
Comment: I should have picked up the car at 6am according to my choice but nothing was available until 7am when he started there.It means that the system does not work 24/7.

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Name: C***** W********
Date: 2023-06-15 20:18:23
Rating: 1
Comment: Booked a truck for 9am, but when the confirmation came the day before, the pickup time had moved to 10:15am. When I called the following morning to double check, I was incorrectly told that there would be no problem picking up the truck at 9:30am. When we arrived, not only was there no truck ready, the truck we were supposed to be renting had not even been returned yet. We had to drive to another location 15 minutes away to pick up the truck. This entire process took so long that we had to overpay the movers (who were scheduled to arrive at 10am) to stay past their time to actually finish loading the truck ($120 extra). Needless to say, Uhauls incompetence made this perhaps the worst and most stressful moving experience weve ever had, let alone the added cost.

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Name: R*** T******
Date: 2023-06-11 04:35:10
Rating: 1
Comment: Took over an hour to pick up a truck. Staff was friendly, they just need to hire more of them...

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Name: L*** L****
Date: 2023-05-10 16:42:19
Rating: 2
Comment: Fist when I went in to get my hitch installed it took them 6 hours to install something that they said would only take 2, and then they didnt even order the right parts so I had to come back to get it finished. Again they said it would only take 30 min to finish and they had my vehicle for another 5 hours. Then when I go to pick up the trailer it isnt ready at my pick up time and I end up waiting around for 2 hours until they said it was ready. When we go to hook it up the trailer, the wiring on the trailer is bad, so they spend the next 30 min trying to figure out if they can give me a different trailer. I made these reservations months ago, there shouldnt have been any reason for my rentals to not be ready for me. If I can help it I will never return to this location. The people are kind, but extremely slow.

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Name: L******* G*****
Date: 2023-05-09 17:47:04
Rating: 5
Comment: Rented a truckwas easy

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Name: A**** O****
Date: 2023-05-08 00:46:18
Rating: 1
Comment: Absolutely horrible customer service and very unprofessional. This location changed my hitch appointment two times without notifying me either time. I was notified by text stating thank you for changing your appointment time. When I called they tried to blame me not showing up to my appointment which was a week away still as to why they changed my time? I finally got in for my electrical install of my hitch and after the entire day of waiting got a call stating they didn’t have the part in stock. Will not be going here again.

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Name: A****** M****
Date: 2023-02-07 21:17:01
Rating: 4
Comment: I am selling this washer for a good price it is all stainless steel and works good 👍

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Name: M*** B****
Date: 2023-01-08 04:26:51
Rating: 1
Comment: Service was fine. I was scammed on mileage and fuel. I drove 8-9 miles and did put a bit of gas back in the van I rented. I was charged for more than 20 miles and 3 gallons of gas, plus a fuel service charge of $30. These more than doubled the cost of the van. Wont be renting from this location again.

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Name: T*****
Date: 2022-12-25 22:12:33
Rating: 1
Comment: Reserved and paid to rent moving crates weeks in advance, even confirmed with a person at the store morning of, only to arrive and be told they didnt have them and no others available at other stores. A hot mess especially considering this was the only store within several miles that had crates so we drove for nothing. Save yourself the headache and go with a local company - ReTotes were the ones to save the day.

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Name: R********* 1***
Date: 2022-09-19 16:26:20
Rating: 1
Comment: Couldnt ask for more dumb or unhelpful people. Girl at the counter knew nothing but had really super long orange nails and a horrible attitude. Its Uhaul.

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Name: M****** C*****
Date: 2022-08-28 20:54:04
Rating: 1
Comment: Waited 1 hour to get our truck. Really bad customer service.

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Name: T********
Date: 2022-08-01 05:13:20
Rating: 5
Comment: My family rented trucks from there for moving before but I don’t realize how massive it is until I went in today. Had an excellent experience here refilling propane. They are the life savers. I need it urgently and the other spot I normally go near by isn’t open at the time. I first didn’t realize they refill and sells propane tanks at all. Found it randomly out of desperation and was grateful for it. Albert helped me refill and Evette helped me at the counter.

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Name: C**** L
Date: 2022-07-24 02:35:17
Rating: 1
Comment: The WORST!! I mean WORST workers here! BE WARE! There are other companies besides I haul…we arrived at 7p.m on the dot for our reservation, they were closed! All the workers were working including the manger. The manger said they don’t rent trucks past 7p.m but our confirmation said be there at 7p.m. They wouldn’t help us, we tried to exit and a husky truck was blocking the exit the worker said “we are closed” I asked where is the exit? He said this one but we are closed. After 5mins of us going back n fourth with a employee he FINALLY moved his truck to let us out! I couldn’t believe it, he was trying to keep us hostage or something. I have never expected this type of behavior from a manager of uhaul! THE WORST EMPLOYEES EVER

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Name: T***** T
Date: 2022-06-30 05:59:16
Rating: 5
Comment: Despite the trailer size I desired being rented out, the staff truly did what they could to make this a pleasant experience.Thank you to Noah for going over and above, the assistant manager for making my life easier, and all of the office staff that worked with me(and showed concern regarding my car issue)Thank you 🙏

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Name: M***** P***
Date: 2022-06-18 15:48:58
Rating: 1
Comment: Worst customer service in the whole bay area!, Someone needs to buy this branch and get all those “Employees” to go home or find something else to do, but definitely not customer service!

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Name: L***** R*****
Date: 2022-05-22 01:03:35
Rating: 5
Comment: Had an excellent experience at this location. We rented a truck and an auto transport trailer. Staff at the desk were kind and our equipment was ready when we showed up. It was our first time using an auto transport and Jonathan was helpful in teaching us how to load and unload. If ever we need a truck in SF again I’ll be sure to go there!

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Name: K**** K*****
Date: 2022-01-11 21:25:57
Rating: 1
Comment: You call this location for anything, you will just get put on hold. Then they cut the line after some time. Very unprofessional.

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Name: A*****
Date: 2022-01-02 22:30:03
Rating: 1
Comment: Ordered a cargo van online in advance to save time and attempted to use the mobile pickup function on the app. This was a huge waste of time because the app obviously had not gone through QA as it could not recognize a phone number then kept getting stuck with an error message on the alternate contact after the info had been cleared and we were using passport to verify. Tried to troubleshoot this several times ourselves and went to the counter. The two reps at the counter couldnt care less and did not try to help. After 30 min of trying to pick up the car we pre ordered, the app crashed completely and we ultimately had to cancel and start over with a new reservation. Complete waste of time, useless staff with attitude, and overall a terrible experience. Spare yourself and avoid this place

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Name: C**** M**
Date: 2021-12-15 00:21:55
Rating: 1
Comment: The Rental and equipment is a 5 star ⭐️⭐️⭐️⭐️⭐️. However, the customer service is not even worth one star. First off when I walked in to receive the equipment the uhaul staff was like we have no more furniture dolly. But they did. Uhaul staff did not want to go outside to really see because it was raining. I went right behind them to see because this was a reservation not a walk up. My things should have been held to the side as well as the Rental Truck. I saw not just my equipment which was 2 dollys, but I saw 😳 3. I grabbed mines and brought them to the cashier and said they were there the whole time. These Uhaul workers need to step up their customer service skills. Preferably needs retraining. This place is convenient, but I will go out my way in another direction rather than to deal with lazy, unprofessional hoodrats and hoodlums. Uhal staff even hung up in my face when I called with an inquiry about the hold on the funds. They were talking loud and laughing before putting me on hold and 3 seconds after that taking it off hold and disconnecting the phone call. I called back, Uhaul answered, and before anything was said uhal switched mr to a totally different automated voice answering machine. Im done with this place......

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Name: P**** F****
Date: 2021-11-27 15:15:57
Rating: 1
Comment: Their hours say 7:00am to open and it’s already 7:15 and no sign of employees working or opening up. What’s going on U-Haul? Wrong hours, employees on strike?

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Name: J*** G*****
Date: 2021-06-02 21:07:45
Rating: 3
Comment: Patience is what you need here. There is only 1 person in the morning at rush hour. It takes ~10min to check in 1 person. You wait so long you have time to write a review here.But the staff is good.

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Name: K********* M*****
Date: 2021-06-01 15:36:37
Rating: 2
Comment: Prepare for lines and half baked service. This location basically runs a skeleton crew, so don’t come thinking your going to have a hassle-free, pleasant experience. Also try and dodge being hassled by all the “local workers” they let roam the property.

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Name: C******** O*
Date: 2021-05-25 05:51:05
Rating: 1
Comment: The worst customer service, even tho I did the reservation for the truck online for express check in, I still came in and waited in line for 1 hour to get my truck with the people who decided to do the process there.They make you go around to find your truck and then wait for the approval then they tell you that you need to be in line, I could’ve done all the process while I was in line and saved a lot of time, the worst!!

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Name: S******* H R
Date: 2021-03-21 19:25:04
Rating: 1
Comment: They knowingly gave away my reservation to someone else, and tried to kick me out of the store to not have to deal with the problem.

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Name: C**** V****
Date: 2021-03-09 16:13:06
Rating: 5
Comment: We rented a U-Haul truck and 8x8 storage unit yesterday. Employee Teanisha and the other staff we encountered were helpful and friendly. Teanisha walked us through the storage unit process, andher help made our moving process easy. We found the facility clean and well organized.

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Name: s****
Date: 2021-02-20 18:35:43
Rating: 2
Comment: Waited 15 minutes outside for propane was told 2x by different people someone would come by. But others were available. I assume the people need to be trained on how to use the propane system, but it might make sense for them to have the standing around person go take over for the propane person so they could come and help at the propane area. Poor workload planning. I left and went to Lowes, its a little bit more expensive but quicker

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Name: J**
Date: 2021-01-27 16:19:43
Rating: 3
Comment: Despite their website saying 24 HOUR CUSTOMER RETURN, there is NOT. had to find a place to street park our large rental overnight, which in San Francisco was not easy..3 stars because service was exceptional.

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Name: Y***** S***
Date: 2020-12-31 21:50:53
Rating: 1
Comment: Ordered a tow hitch, made an appointment, got a confirmation, drove there with two cars to drop off, then was told the part was backordered and the online system was not reliable. Had tried to call before going, and was put in a queue never answered by customer service. Absolutely disappointed and avoid if you can.

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Name: E*** D******
Date: 2020-11-29 23:42:50
Rating: 1
Comment: It doesnt worth waiting 45 mins for a propane fill up. Do yourself a favor and fill your tank somewhere else

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Name: J*** H********
Date: 2020-11-16 17:00:41
Rating: 1
Comment: Zero for customer service. Avoid. Abrasive and disrespectful.Stood in line almost 15 minutes while a manager, cashier and two other employees rolled in and out, argued with each other, and were consumed with filing a report on a broken truck mirror, never acknowledging me, until I approached the desk and I was told to go back in wait at the other end of the store until they were ready to take my money.Then not even an apology for making me wait while they dealt with their internal issues. Clearly they have too much business and dont need miine.

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Name: T***** D**
Date: 2020-11-10 17:09:17
Rating: 3
Comment: Its UHaul, its dependable, more or less

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Name: N***** E*****
Date: 2020-11-02 16:44:24
Rating: 1
Comment: Honestly, avoid at all costs. Uhaul swindled me.Whatever low monthly rate theyre showing you online its a lie. $85/month became $125/month when I couldnt do anything about it because I had movers waiting and a truck full of my stuff.I booked a unit that I confirmed online and then when I got there with my movers and my truck (that had been unloaded while I waited 30 min in line to speak to someone) they told me my reservation did not exist and they had no units of the size I booked at their facility at all. That unit size wasnt even an option there. After nearly an hour of back and forth at the counter where at one point they tried to force me to take a Ubox at another location (passing me off) they found a locker stacked on top of another locker that you could only access through a moving staircase. They claimed it was their last locker. I had to pay my movers an extra $120 an hour because all their moving time had been eaten up by this fiasco. When the facility gave me the final paper work the rate I had received online was NOT what they put on this contract. $85/month had become $125/month. I was trapped at that point. Im leaving town the next day and I had no other choice. 3 other people had breakdowns while I was there because Uhaul had taken their money and not provided the service they paid for. None of the employees seem to have any Customer Service autonomy, cant provide refunds, cant comp vans, cant book you another unit, only the manager can & surprise, HES NOT THERE.

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Name: J******* B****
Date: 2020-10-16 01:47:11
Rating: 1
Comment: From October 2020Reserved a one-way truck 4 weeks out, called 1 week ahead was told we would need drive at most 20 miles away. Three days later was told this would be 100-200 miles. Potentially the truck would have been in Nevada.We reserved with Penske for this one-way rental.Obviously U-haul is not able to serve California for longer moves.

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Name: D****** D*******
Date: 2020-10-10 23:19:44
Rating: 1
Comment: Propane is a bit cheaper than exchange, but it takes forever. On a busy Saturday there are 2 people taking care of customers. So 20 minutes in line to pay. Obviously u-haul could care less. Not enough employees no problem just wait. After helping someone one of the clerks was on her cellphone for 5 min before serving another person. Most likely wont be using this anymore. Savings arent with the time

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Name: D****** R***
Date: 2020-10-02 09:25:54
Rating: 1
Comment: There was this Spanish speaking lady working who tried everything she can to not let me rent a truck cus I had an international license. She was very unhelpful and was just wasting time. The online support staff were much nicer and had me rent the truck quickly.

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Name: A**** K*****
Date: 2020-10-02 02:58:52
Rating: 5
Comment: Bryce and the rest of the crew are 10/10 awesome. Ive been to the U-haul 4 times in the last 2 weeks grabbing their trailers every time and they ALL have gone above and beyond to help me out and make things work for me. Seriously cant recommend enough, best customer service ever.

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Name: S***** S*****
Date: 2020-09-30 09:00:54
Rating: 1
Comment: Dont

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Name: B****** N
Date: 2020-09-27 05:30:29
Rating: 1
Comment: Wish I saw the reviews. Opted to pick up at 10:30 pm. I get there and nope - no way to pick up despite paying for those hours. And they wont honor the $50 guarantee. U-haul corporate wont answer their phones after 40 min. Im SOL

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Name: R****** L*****
Date: 2020-09-23 21:36:02
Rating: 2
Comment: I bought a box kit for packing. Some of the boxes were defective and the glue separated when assembled. I tried to also return unused boxes (under the Buy Back advertised) and they would not take any. They claim they can only buy back boxes that are unused and sold seperately.....nothing on the website that I could find indicating this. DO NOT USE THIS LOCATION. POOR CUSTOMER SERVICE PERSONNEL. They had no consideration and couldnt even explain why the buy back specifics are not posted on website.

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Name: E*** N**
Date: 2020-07-22 16:15:54
Rating: 5
Comment: I have only had wonderful service here at this location! So thankful for the customer service representatives, Teanisha, Debbie, and Karen! Their help was incredibly thorough, efficient, and just what I needed to make my move less stressful! I am also thankful for the young man who connected my trailer to my hitch for me, I believe his name was Javon! Everyone was so kind and so helpful. Wishing them all the best!

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Name: T****** S*****
Date: 2020-07-21 11:50:40
Rating: 4
Comment: A very long wait on the weekends. A long return process on a weekday. Very nice employees. I found it easier to chat online with them if I needed anything additional than to call. As for payments if you have a credit card use that it makes the payments easier than debit cards. Because theres a delay on their end and they think you owe more than you do.

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Name: J***** S***
Date: 2020-06-30 02:31:46
Rating: 1
Comment: Total mess at check out. Takes at least 30-45 minutes anytime you go. They need to hire more people or get a more efficient system. Incredible waste of time in this day and age.

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Name: d**** s*********
Date: 2020-06-05 00:23:02
Rating: 5
Comment: The best on the coast!

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Name: J******* B******
Date: 2020-06-03 23:37:56
Rating: 1
Comment: When I originally came to Uhaul a few days days before my move, I told the female rep that I wanted to rent a truck, but I dont drive, however I wanted to reserve the truck and have the person driving come pick it up with his license. I was told I couldnt rent the truck yet but would have to bring my driver with me the day I was going to rent it have him show his ID, and rent the truck, and I would pay for it.But when we got there all the trucks had been reserved (the rep never told me this was the busy time of the month, otherwise I wouldve had my driver out there a week before so I could rent the truck I wanted) and I could only get a cargo van which was way too small for all my furniture, etc.I asked to use the Uhaul parking lot to park the van overnight after my move, because my driver lives in Antioch and it would be easier for him to leave the van here, instead of driving. The manager incorrectly told us there was no parking available, even though one of his subordinates said there was, after which he reluctantly agreed. But by this point wed been in the store for over an hour, everyone was irritated....we were ready to go and the reps did not hide the fact they were ready for us to be gone.Because the cargo van was so small and we werent able to get parking, the van had to make several trips to and from Antioch and to my apartment. Ultimately, Im disappointed the bill was so high because I think better communication on the part of the Uhaul reps wouldve helped the situation.

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Name: K**** K*
Date: 2020-06-01 18:22:07
Rating: 1
Comment: Extremely slow service just to pick up. I waited 2 hours just to get a car. I originally rented a truck but it was no longer available and had to resort to a cargo van. This whole experience was a disaster; it mentally and physically drained me before my move.

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Name: V***** m******
Date: 2020-05-30 02:28:12
Rating: 5
Comment: Great service

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Name: T**** M**
Date: 2020-02-08 21:03:31
Rating: 1
Comment: Over 45 minutes waiting in line to get my truck that I reserved ahead of time. Why does this location not have someone who does truck rentals and someone who does other purchases?

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Name: C**** R
Date: 2020-01-19 03:20:26
Rating: 1
Comment: Waste of time. Called to rent an auto transport trailer. Gave them all of my info. Car and truck info. They were happy to take my info and card information and told me I can drop it off 24/7 but when I got to the location they told me they dont take after hours dropoffs. I was flexible and said I would drop it off in the morning. Then I was told my truck (rated 8600lbs towing capacity) cant tow my car (3200lbs). I guess their trailers weigh 6000lbs??? I wasted a few hours prepping. If I was at least told in the beginning then I wouldnt have wanted my time. Also I checked their website and they will let a few trucks with 2,000 lbs less towing capacity tow the same vehicle.

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Name: J****** M*****
Date: 2019-12-11 01:37:46
Rating: 5
Comment: Im currently using this storage facility for my grandmas stuff right now.I dont know if anyone noticed but the locks and security features have been improved compared to the past. At least the idea of getting robbed while going through my old stuff isnt a possibility. At the very least the staff are nice so if you have questions, theyll be happy to help since it helps their bottom line.

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Name: A*** G****
Date: 2019-10-10 23:54:28
Rating: 1
Comment: So I reserved a 20 foot truck here and just before the date of the reservation, I got a call from them. They advised me that they had no 20 ft trucks, but they could offer me a 10 ft truck (seriously?). My only other option was to go all the way to San Leandro, about 30 miles away. That is a $65 lyft ride.

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Name: T******* S*****
Date: 2019-08-25 14:41:49
Rating: 1
Comment: If you plan on renting from here, I would set aside 2 hours to even be able to pick up your rental.

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Name: G****** R********
Date: 2019-08-24 18:08:39
Rating: 1
Comment: I booked a reservation and showed up early. Waited in line on a Saturday for over an hour and a half. Two employees at register to help dozens of people.

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Name: M*** G
Date: 2019-08-09 21:08:39
Rating: 1
Comment: DO NOT DO BUISNESS WITH THIS LOCATION PICK ANY OTHER IN THE AREA EVEN IF YOU HAVE TO DRIVE OUT OF YOUR WAY. IF YOU DONT BELIEVE ME MAKE SURE TO RECORD OR GET IN WRITING ALL TRANSACTIONS OR YOU WILL GET SCREWED. THIS IS BY FAR THE WORST LOCATION AS FAR AS CUSTOMER SERVICE IN THE ENTIRE UNITED STATES OF AMERICA. I AM STILL FIGHTING WITH THEM A MONTH LATER.

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Name: c****** t****
Date: 2019-07-03 06:42:29
Rating: 5
Comment: Great staff

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Name: B******* W******
Date: 2019-06-14 15:56:04
Rating: 1
Comment: Only 1 person working the desk with 10 people in line, and only 1 person pulling up the trucks and hooking up trailers. Spent 2 hours here trying to get my UHaul. Worst start to a moving day ever.

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Name: T******* K*********
Date: 2019-02-26 16:51:43
Rating: 1
Comment: The absolute worst place ever been to. Forget about appointments at this place, dont matter.

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Name: d****** j*****
Date: 2019-02-06 04:15:49
Rating: 5
Comment: Friendly workers. Fast service. Clean space

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Name: S******
Date: 2019-01-01 00:08:40
Rating: 1
Comment: Filled up propane for the RV. The dial didnt even rotate all the way to 8 gallons. Got the email and saw that he charged me for 9 gallons. I went back to ask EJ and he gave me a lame excuse. Then I had to sit in line to get a gallon reimbursed. This place is slow and very frustrating.

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Name: �****
Date: 2018-12-25 02:15:49
Rating: 1
Comment: They closed the facility about one and half hour earlier than they should be. So that my car was blocked inside the parking lot when I returned the truck.

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Name: M*************
Date: 2018-11-19 10:45:33
Rating: 3
Comment: Big place with the most asinine check in method that takes forever. You dont have the customers doing your job. Their mobile check in procedure is utterly idiotic. Having a staff tell the customer to do all of the check in on their own phone while the uhaul employee sits there is ridiculous. The only reason this place gets 3 stalrs is because of price and fairly easy check out.

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Name: B C***
Date: 2018-11-11 22:54:29
Rating: 1
Comment: I had my unit for 5 years, they have rats and roaches in the unit I informed them and they did nothing about it. I had to throw away all my possessions and They acted as if it was my problem they had roaches.

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Name: T*** M******
Date: 2018-10-12 00:58:38
Rating: 1
Comment: A shame. Once a Go-to truck rental location, now is a huge pain in the a##. Geno with his love patch enforced a new policy of requiring to have my cell phone fully charged during rental check out, so that he can run through the process. They actually called my second contact number and would not rent unless that person picked up the phone and confirmed that they are who I said they were. This has NEVER happened to me ANYWHERE else. How is this even helpful?? I could have asked anyone to pose as a second number contact. Just one week ago none of this was required. Now renting at UHaul is an embarrassing task and an invader of privacy. Sucks what has happened to this place.

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Name: N***** S
Date: 2018-10-07 18:21:49
Rating: 5
Comment: Drop off at this location last week was quick and efficient. Staff were friendly and efficient.

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Name: C***** K******
Date: 2018-08-24 21:42:35
Rating: 5
Comment: These folks really.helped me out and I feel like I should post cause they have such bad rap. I needed to rent a storage unit and return uhaul all within an hour of when they were closing. They didnt kick me out right at 7, and were very very nice and helpful. I was extremely grateful and thankful that they were able to help me dirung such a stressful time. I didnt get a trailer hitch installed so maybe thats why I had an ok time. I think these folks get ALOT of attitude from people but If you are thoughtful and kind and try and be understanding to their POV then you should have a fine experience.

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Name: K** S********
Date: 2018-08-19 16:38:25
Rating: 5
Comment: Fast and friendly. Thanks

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Name: C******* C*********
Date: 2018-06-15 03:51:58
Rating: 3
Comment: They leave the vehicles on the street and when the city comes after them, they point the tickets to you. (License plate the vehicle I rented had almost $1500 on back tickets, only $184 of which they pinned on me.) City eventually hands off to a collection agency. I made calls, showed up in person, emailed, and even wrote letters. They just stonewall.

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Name: F****** S*****
Date: 2018-05-25 03:14:32
Rating: 5
Comment: Great production

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Name: T****** B*******
Date: 2018-05-15 20:10:55
Rating: 1
Comment: Purchased a Ubox to move across the country and when I called they told me to pick up my stuff at this facility, then they changed their mind and set me to another, then they said go back to the first. When I demanded to know where my stuff was they told me I would have to wait 2 weeks before they could deliver it. I finally paid movers from their website to pick it all up and the warehouse wanted a 20 dollar bribe to get it. Really sketchy, dont use Uhaul for anything.

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Name: r***** f******
Date: 2018-03-29 15:10:41
Rating: 5
Comment: Awesome customer service agent is always there in the mornings..

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Name: J**** S******
Date: 2018-03-07 15:38:32
Rating: 1
Comment: They wont rent me a trailer for some unknown Godly reason this place sucks f****** donkey balls. The manager is a complete a****** and so is his help. Not helpful at all. Do not recommend. Buy a trailer second hand do not rent from this organization. They need a complete overhaul of management.#go f*** yourself

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Name: D**** S******
Date: 2017-12-16 21:28:40
Rating: 1
Comment: Horrible service, the lady I spoke with continued to cut me off and I kept asking if they had a car Dolly and she wouldnt not give me a straight answer. After asking her one more time she stated she already told me what they have and hung up on me. Very rude and horrible service.

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Name: D***** T*
Date: 2017-12-01 11:23:25
Rating: 4
Comment: This is a huge storage centre of U-Haul close to Bayshore freeway. The dedicated storage spaces and good service makes it the first choice for rental trucks, trailers, cargo vans and U-Box moving & storage containers.

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Name: H****
Date: 2017-11-30 19:24:40
Rating: 1
Comment: I called to make an appointment for hitch installation and had it booked. I drive all the way there and they say their hitch guy isnt even there for the whole day. WHAT?

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Name: Z******** l**
Date: 2017-11-19 22:25:28
Rating: 1
Comment: Worst experience ever! They printed wrong miles age in the contract and did a very bad math in calculating the total amount of money. Wasted a lot time there.

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Name: Y* A*****
Date: 2017-11-11 19:57:29
Rating: 4
Comment: The service platform is very polite and can be expressed in various languages. It is very good and very convenient.

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Name: D***** D******
Date: 2017-11-10 03:39:44
Rating: 1
Comment: Shadiness going on with lot employess

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Name: P*** C***
Date: 2017-10-12 18:48:50
Rating: 1
Comment: Absolutely terrible. Words cannot even describe the horrific and terrible service. These people do not care about your time at all.

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Name: J**** B*****
Date: 2017-10-11 17:38:24
Rating: 1
Comment: Absolutely horrible service. Everyone is sick if their job and unwilling to help, or even take preventative measures. I had to back up a 14 foot truck with a motorcycle trailer about 100 feet into a busy street because they didnt feel like seeing if I had a trailer on the back until it was too late. Thankfully the homeless guys around there helped me back it up.

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Name: N***** Z******
Date: 2017-10-10 04:43:55
Rating: 4
Comment: Quick and easy pick up and dropp off

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Name: c***** g*******
Date: 2017-10-05 11:20:13
Rating: 5
Comment: The best

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Name: J** F*****
Date: 2017-10-04 18:43:26
Rating: 3
Comment: Facilities are good, staff needs a little bit of shaping up to do.

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Name: P**** G******* (*****
Date: 2017-10-02 22:10:33
Rating: 1
Comment: What ever you drive put gas in it when you bring back. Right gas, gas, gas, gas, if you pick it up on half it never goes back to half gas, gas, gas, gas, come on really 😒

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Name: A**** K*****
Date: 2017-09-16 16:00:01
Rating: 1
Comment: U-haul on Bayshore has the RUDEST floor manager ever! Roderick was uncaring, sarcastic towards me as a PAYING customer. They never gave me my free storage on a One-way rental, and he sent me to Bryant St. telling me they could accommodate me, and that was a lie! Alesaudra at the Bryant street branch was the only employee I dealt with that had a professional demeanor! She was amazing, and accommodating. She gets ⭐⭐⭐⭐⭐

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Name: d****** g******
Date: 2017-09-16 04:59:45
Rating: 1
Comment: Very rude and unprofessional staff

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Name: R*** L***
Date: 2017-09-10 16:12:36
Rating: 2
Comment: Terrible service...

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Name: Y*
Date: 2017-08-29 20:33:01
Rating: 1
Comment: Terrible, unit got broken in to, slooooooooow service

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Name: S**** U*******
Date: 2017-08-27 00:29:34
Rating: 1
Comment: Horrible service. Nobody cares about customer service. Be aware they measure gas when the truck is on a downward slope, showing less gas.

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Name: T***** G********
Date: 2017-08-22 17:10:56
Rating: 5
Comment: Excellent service. Very calming staff during a stressful time.

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Name: T***** T******
Date: 2017-08-13 23:43:11
Rating: 5
Comment: No storage space for me

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Name: A B
Date: 2017-08-13 19:16:00
Rating: 4
Comment: A bit of expensive but thats the cityThey are doing a good job the only thing I didnt like it was pretty messy but they have a higher amount of clients that are making the messHuge amount of parking spots which is great

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Name: J*** L*****
Date: 2017-07-30 18:49:11
Rating: 1
Comment: Even with all counters open, the service here was among the worst Ive ever had anywhere. It took us almost two hours to get a van we had reserved.

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Name: J***** W*****
Date: 2017-07-27 03:33:16
Rating: 4
Comment: Great placeto go to work

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Name: D*** C****
Date: 2017-07-16 14:11:20
Rating: 4
Comment: Clean, lots of storage, helpful staff. Theres also a bunch of day laborers hanging out at the entrance.

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Name: G*** C******
Date: 2017-07-15 02:17:43
Rating: 1
Comment: Stay away! Incompetent or corrupt management. I was forced to pay $184 in city parking tickets accrued on days I didnt have the vehicle, and it was illegally parked in front of their own offices.They leave the vehicles on the street and when the city comes after them, they point the tickets to you. (License plate the vehicle I rented had almost $1500 on back tickets, only $184 of which they pinned on me.) City eventually hands off to a collection agency. I made calls, showed up in person, emailed, and even wrote letters. They just stonewall.

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Name: M***** C*****
Date: 2017-07-11 15:38:29
Rating: 5
Comment: Polite, Friendly, knowledgeable. Pick up on Friday for the weekend and beat the crowds.

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Name: T***** B****
Date: 2017-06-25 21:07:54
Rating: 4
Comment: When I go here theyre always very helpful. Im disabled so I really appreciate it.

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Name: W*** F***
Date: 2017-06-20 14:29:35
Rating: 4
Comment: Large location, friendly staff.

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Name: J***** T**
Date: 2017-05-25 06:09:50
Rating: 5
Comment: They are very helpful. when i ask for propane tank, they direct me to the tank and telling me where to fill up the gas. when i need a moving trailer, they give me all info i need. super service. thanks

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Name: A***** S*******
Date: 2017-05-19 02:54:30
Rating: 5
Comment: Keeps my future safe!!

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Name: G******** I********
Date: 2017-05-17 02:12:36
Rating: 3
Comment: Went for propane fill up. Service seem uninterested.

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Name: J**** F****
Date: 2017-04-27 22:15:19
Rating: 1
Comment: Avoid the location on Bayshore if you can. If they find a hair in the cargo area, they are going to charge a cleaning fee. The 1st guy said it would be a $20 fee to clean after he inspected the truck. Then a 2nd guy comes up and says its going to be a $75 fee to clean. Im standing there going, wait..., clean what?

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Name: T****** M****
Date: 2017-04-12 19:22:52
Rating: 4
Comment: The property is secure, but the prices are very high. We qualified for a free month because we had a one way rental for a trailer. The service is extremely slow, so plan to be there for a long time if there is any line, even one or two people.

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Name: D******* D******
Date: 2017-04-06 18:48:35
Rating: 2
Comment: You think with how large this U-Haul place is there would be more employees to help, took forever, and no one bothered to help or direct me where to go at first. The guy who finally helped me was extremely rude, instead of doing his job and unhitching my trailer, he tried to walk me through backing it up into a parking spot. Every uhaul I have ever been has you pull through, unhitches your trailer, and wheels it away for you, not make you do all the work. When I asked him to unhitch it so I didnt have to try and back it up he said Yeah but then youre gonna make me have to do my job. Terrible service, rude employees, will never return.

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Name: K**** E*****
Date: 2017-04-04 21:13:56
Rating: 4
Comment: The staff is very friendly

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Name: J***** S***** R***
Date: 2017-03-25 18:25:19
Rating: 4
Comment: This store was well stocked, and the staff was very accommodating.

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Name: S******* R
Date: 2017-03-25 06:21:08
Rating: 5
Comment: Easy equipment returns and solid vehicles to assist moving!

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Name: P*** D******
Date: 2017-03-20 15:39:09
Rating: 3
Comment: It works fine as a U-Haul place

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Name: j**** z*****
Date: 2017-02-05 17:44:09
Rating: 4
Comment: Good

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Name: C******** S******
Date: 2017-02-01 17:58:53
Rating: 4
Comment: Easy drop offs. Lots of space to manouver.

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Name: t**** y***
Date: 2017-01-17 06:43:04
Rating: 5
Comment: Huge place

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Name: C**** S**** C*****
Date: 2016-12-28 03:02:47
Rating: 4
Comment: Open late, huge selection of rental vehicles, and they seem to be of good quality. Had to wait quite a while for my trailer rental and there was some confusion about a discount I was supposed to receive. However, overall, service was good, and the trailer I rented there was in great condition, with like-new tires, which is what I was most concerned with.

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Name: D**** M****
Date: 2016-12-27 05:23:20
Rating: 3
Comment: The problems are mostly caused by customers. Carts do not always get returned so you can get one when you need to bring stuff up from your car and people dont close the elevators so you cant call the elevator if the gate has not been shut.

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Name: K* M*****
Date: 2016-12-22 19:47:31
Rating: 1
Comment: Staff is unprofessional. I have left 4 messages and never got a call back, during the last call the call center hung up on me when I said how many times I have called. And when you do go into the business, no one seems to know what they are doing.

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Name: H***** M***
Date: 2016-11-24 17:58:36
Rating: 5
Comment: Easy to use, fare prices.

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Name: A****
Date: 2016-11-04 19:08:22
Rating: 1
Comment: Deceitful practices as others have pointed out. Good luck if you do an overnight drop off. They charged for fuel even though it was full, cleaning even though it was cleaned, and 36 extra blankets that were never physically in the truck. They also messed up my order and I had to wait 40 minutes for a different truck during a time crunch.

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Name: J** G*******
Date: 2016-10-30 15:45:11
Rating: 5
Comment: Fast checkout and check-in, never had a problem.

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Name: A P****** C******
Date: 2016-09-23 17:01:56
Rating: 1
Comment: If I could give a 0 star rating, I would.I booked a room online. When I got to the facility a the end of the month as I said I would, they had no record of this. (This makes me wonder - why bother filling out your forms online if it saves NO time and effort. Oh, and where is all my billing info sent to then?)The room I got had a building post inside it, taking up about half the space. The discount I got for this inconvenience was $5/month.I had all my stuff ready to move in...it was the end of the month so I wasnt prepared to turn around and leave when I thought I was getting the room I chose on the website. So frustrating.Complaints by phone and email were ignored.More bad service: At the time I showed up and filled out paper work (AGAIN) when moving in, I asked for the bill to be auto-billed. That wasnt ever set up on their side, so I got hit with a late fee! I had no way of knowing that part (their part) wasnt done, so I think this highly unfair. Again no management available on site, no response from corporate or local management.Ive already moved my stuff out after a month. Long lines, slow slow slow response - like none from location manager and one email from headquarters 2 weeks after I complained by email and phone. No reversal of charges that were unfairly billed. Really bad experience. STAY AWAY.

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Name: M*** C******
Date: 2016-08-05 18:13:21
Rating: 1
Comment: Dreadful experience end to end.- Call center got everything about my booking incorrect: Scheduled a pickup for 1 of 3 UBoxes a day in advance, Booked a lighter load truck than required, didnt book the trailer type I needed, told me I could return boxes to a location that I couldnt.- Arrived at 7am with contractor and 1 of two staff members on desk didnt show up to work until 7:15am, so the queue was very long. She proceeded to grunt single word directives at customers (Contract?....License....) She made it very clear to all customers that she was annoyed to be out of bed that early. Several customers made comments about her - The young woman wearing Cleopatra makeup and acrylic fingernails as long as your arm). After the queue died down she got out her energy drink, youghurt and granola and proceeded to eat breakfast at the customer service counter.- The mileage and fuel on the paperwork produced by the aboove young woman didnt match the truck we were given and she didnt care about the inconvenience of correcting that at all.The whole experience cost me several hundred dollars in wasted contractors fees due to additional travel and having to swap trucks etc - The saving grace was the manager at Uhaul Redwood, Nicolas, who managed to find a solution against all odds.If you have ANY alternative to UHaul available, then I suggest you take it.

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Name: D***** M*********
Date: 2016-07-13 01:51:15
Rating: 5
Comment: If you are in the mood for moving visit these guys, and your move will not want.

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Name: D**** K*****
Date: 2016-07-10 05:13:23
Rating: 4
Comment: I had some splendid service here when filling up a propane tank.

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Name: B**** D***
Date: 2016-07-07 20:31:58
Rating: 4
Comment: Very friendly staff

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Name: B**** B********
Date: 2016-07-03 01:41:49
Rating: 4
Comment: SUPER EFFICIENT. The day workers can be a little aggressive, but at least there are plenty.

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Name: B***** T*******
Date: 2016-07-01 05:42:19
Rating: 5
Comment: Perfect for Semi parking

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Name: K**** K******
Date: 2016-06-07 05:07:01
Rating: 3
Comment: They lost the keys to the one truck we needed. While they tried to figure something out, they were running around and yelling at each other like children. They eventually found us the truck we needed and offered us a discount but the stress beforehand was not worth it. Just be prepared for the worst.

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Name: M****** j*** M****
Date: 2016-04-22 08:13:39
Rating: 5
Comment: Allgood

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Name: D***** V******
Date: 2016-04-20 22:57:14
Rating: 1
Comment: This place is full of unmannered employees that dont give a crap about the customers. I was treated harshly. When I returned the trailer the employee didnt care to call it in and they tried to charge me for an extra day and I had to personally go back to deal with it. They ended up fixing my problem by charging me the correct amount, but the return date was not changed to the proper one. Everyone I dealt with was unmannered and unfriendly. Never coming to this place again.

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Name: S**** L****
Date: 2016-03-28 19:56:02
Rating: 5
Comment: Amazing! I rented an airstream and did not know that I didnt have the light hook up. Got me in that day and saved me about half as much as the custom Honda adapter would of costed. Everyone there was super helpful!

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Name: K**** F**
Date: 2016-03-16 20:39:09
Rating: 1
Comment: I would like to give zero stars, but that is not an option!I have finally given up and have gone somewhere else to get a my hitch installed for a bike rack. I had an appointment February 20th to get it installed- When I got there they apologized and said they couldnt find the specific one in stock. They ordered and I came back 5 days later for my appointment- Wrong hitch sent. I have left so many messages for Julio the manager to see if the hitch had come in like they said it would. I have never got a call back or no follow through has ever happened. Everyone I have talked to on the phone has been quite pleasant, but I am so incredibly frustrated that I have waited this long with no service.

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Name: J******* S******
Date: 2015-07-22 23:35:41
Rating: 1
Comment: They checked in the Uhaul truck we dropped off, BUT NOT the trailer that we dropped off at their location. Now 40 days later I have uhaul sending me an email to saying the trailer has not been checked in.Good thing we took pictures of the truck and trailer dropped off at their location. Ive called U-haul customer support 6 or so times to try and get a hold of a Rep who can confirm the trailer had indeed been dropped off.Guess what, reps hung up on me and Candlestick has yet to leave a message or return my call. This experience with Uhaul has been extremely disappointing.

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Name: J*** D*****
Date: 2015-05-28 23:47:50
Rating: 4
Comment: I like they all ways have a truck for me when I needed

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Name: J***** M******
Date: 2015-01-21 05:06:20
Rating: 5
Comment: If you need a hitch installed, Armando is the man!

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Name: R*** M******
Date: 2015-01-04 03:54:49
Rating: 1
Comment: I wish I could rate this with -5 stars. I question my judgment for not driving away immediately, however, I did cancel my order before even using them. Fortunately, I had enough wits to go to another location, namely the one at 5500 Mission St, where the service was amazing.I went here in the first place, btw, since I went to another location and they told me to go here since they had after-hours drop-off (they do, but they told me not to park my car outside the gate since it could very likely be robbed)Here are my main points:-This place is the definition of seedy; this place makes the Tenderloin look like Nob Hill-There is a huddle of people hanging outside the place who will harass you to try to help you move-The workers here clearly dont give a !@#$; I waited 20 min for them to pull a cargo van out for me, gave up (combined with the fact that the place scared me), and canceled my order-The workers all look like ex (or current) cons-The workers intentionally underestimate the mileage to places so that the estimate seems lower

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Name: W** F******
Date: 2014-11-22 22:49:50
Rating: 1
Comment: Clever and deceitful. She asked how far away I was going (for the mileage estimate). I told them I was driving to Campbell and back. They said it was about 50 miles to Campbell (thats about right) and put that down as the estimated mileage, though they knew I was returning the truck back to this location. It was my responsibility to realize that they didnt include the mileage back, but it was a very deceitful practice. Guess Im too trusting/naïve.When I returned the truck I followed the signs for truck return until they disappeared. I went into the main building to return the keys and they told me I had to drive the truck to another location and someone would check me out. I drove the truck there and there was nobody waiting. I left the truck and walked the 320 feet back to the office and told them nobody was there. She said the person just walked into the office and was walking back to the drop-off location to meet me. I walked the 320 feet back to the truck. Very disorganized.I will not be going back.

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Name: M*** R*****
Date: 2014-09-02 17:19:29
Rating: 1
Comment: DONT USE THIS UHAUL!! (Penske is not far away and is better, cheaper, they have nicer staff, and newer vehicles).I reserved a truck over a week before a move to the S. Bay. U-Haul emailed me the day before our move and said, Sorry, we dont have the truck you reserved (or any others around that size) so we changed your reservation to Concord, CA. I explained that Concord would require 2+ hrs of driving the day of our move and they recommended Oakland.I reluctantly reserved a much smaller truck in Oakland for 7:30 am. At 7:45 the Oakland U-Haul called and said they didnt have a truck either - they hoped 11 am would work.Thankfully Penske (maybe 2 miles from this location) had a perfect truck that they charged us 1/2 of the U-Haul price for. They didnt charge extra for moving blankets or a dolly. Amazing experience.BELIEVE THE WARNINGS OF BAD CUSTOMER SERVICE - GO TO PENSKE INSTEAD!

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Name: L***** L****
Date: 2014-05-20 23:40:35
Rating: 5
Comment: Great security, always clean, and very accessible.

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Name: J***** R********
Date: 2014-02-28 19:21:52
Rating: 4
Comment: Fine for me everytime I use it

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Name: J** S******
Date: 2014-02-27 02:39:22
Rating: 5
Comment: This is the ultimate Uhaul. Great selection.And nice, helpful folks

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Name: K**** R*****
Date: 2013-10-18 14:45:43
Rating: 1
Comment: How can a company have such terrible customer service and still be in business. I was yelled at by the manager when I arrived at the location because there was no where to park my truck and he told me I parked in the wrong place. I then asked the lady at the teller window if this was they treated all of their customers and she told me that it was common sense and I should know better where to park. Then they punished me by making me wait until they would check me out. I have never witnessed such a lack of respect for a customer. I wish I could post 0 stars.

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Name: M****** L*****
Date: 2013-06-26 19:03:57
Rating: 3
Comment: Dropped off my Rental after driving cross country and ended up using storage for about half a year. The downside was storage did not have 24/hr access, although I really never needed it. Returning a 17 ft. rental couldnt have been easier. The penalty for going over milage and time were so minimal, well worth it.

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Name: J**** M*******
Date: 2013-04-02 23:08:03
Rating: 5
Comment: Great service with fair prices. Also excellent service and security. I stored my things there for three years and everything was always clean everytime. Im glad my cousin recommended it.