U-Haul Moving & Storage at Fairview

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Name: A**** C*********
Date: 2024-02-18 04:43:31
Rating: 1
Comment: Bad customer serviceCant give a straight answerNever answer phone.Rude to disabled

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Name: D***** B*******
Date: 2024-01-08 02:38:18
Rating: 5
Comment: Criss was very helpful Jackie always willing to help out thank you guys

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Name: I********** M*********
Date: 2023-09-05 16:35:39
Rating: 5
Comment: It does what it claims and I am happy.

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Name: S***** W******
Date: 2023-09-02 02:04:02
Rating: 5
Comment: Bree at the location was very friendly, courteous, and helpful but U-Haul in general sucks when it comes to the Maintenace of their trucks. I had to call for roadside assistance for the truck I rented, and they told me the repair guy would be there in 90 minutes. Six hours later the tech finally showed up. He said that he fixed the problem but two hours later Im having the same issue with the truck. Then I am on the freeway, and I get pulled over by the California Highway Patrol and the officer tells me to make sure that I return the truck and dont drive on the freeway because he said that the rear of the truck was riding down the freeway at an angle which means that the axel is bent. This whole time during the breakdown and all I had three employees with me who I had to pay $180 to sit there and do nothing while we waited for the repair tech. I asked U-Haul to at least give me a free day on a truck, but they refused. They said all they would do is give me an extra six hours to return the truck. When I returned the truck, the clerk told me that my contract would be put on hold and the manager would call me in the morning. No one ever called me. I called the manager today and left a message to return my call, NO ONE ever called me and they charged $342.10 to my credit card when the rental was only $207. I rented a truck from Ryder one time moving my sister across the state and the truck broke down and they refunded me the amount of the entire contract, put me and my two helpers up in a very nice Hotel for the night, paid me for our wages for two days, and about a week later a guy from the corporate office calls me and sends me three certificates for free days on a future truck rental. Just in the last 12 days I have spent $1000+ renting from U-Haul. Ryder knows how to give customer service, U-Haul does not. I will be renting from Ryder from now onGoodbye U-Haul, Hello RyderThe manager Bree called me the day after I posted this review and apologized for my experience and issued a refund for the day I lost on the truck.Bree knows how to give great customer service, Uhaul should have more employees like Bree.Thanks Bree!See you again soon.

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Name: G****** C*********
Date: 2023-07-07 18:58:21
Rating: 4
Comment: There were more rental vehicles parked on the lot taking up the limited parking. We pulled into a full lot and waited once we got a spot (after someone left and it was the only handicap spot) we went inside and the store was vacant of customers, I was puzzled as to why the lot was full and no customers left inside?? Employees were kind and polite I would definitely recommend and/or go back for rental needs. Just be prepared to struggle for a parking spot.

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Name: P*** G******
Date: 2023-07-06 16:43:20
Rating: 1
Comment: Inaccurate information provided by associate for move out of unit and now Im stuck paying an additional month. I was given zero help despite the mistake coming from their end.

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Name: T*****************
Date: 2023-06-26 17:26:33
Rating: 5
Comment: The staff was very helpful, friendly, and professional.

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Name: I** M***
Date: 2023-06-11 20:52:42
Rating: 2
Comment: Uhauls are normally pretty good with service but not this place. I have came here about 3 times now. The first 2 times I couldnt even get propane. The first time, the excuse was the machine is down. The second time the excuse was its too late in the day even though it was at least 15 minutes before closing. This time today. I spent like 15 minutes standing around. Made it VERY clear I needed propane and received zero acknowledgement until I walked into the office and asked. The person there claimed he is the only person qualified to pump propane. As if some special qualification was required. Aside from him there was at least 2 other people working next to him. One of them who was looking right at me while I waited outside only to take a number of hits off his vape pen and just walk inside. Lastly when the guy FINALLY came outside he pumped my propane but didnt even purge my tank meaning its gonna run out almost a gallon sooner. Absolutely poor customer service. Will probably not go back there and will encourage others to not do so either if they dont wanna waste their time.

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Name: A D** a** H** B**
Date: 2023-06-03 03:36:07
Rating: 5
Comment: The employees that I interacted with were very kind and extremely helpful. I had a wonderful experience. Thank you!

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Name: D***** G****
Date: 2023-05-31 09:20:29
Rating: 5
Comment: This facility is excellent with the best staff that we have encountered at any U-Haul location in two states.

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Name: D**** T*************
Date: 2023-05-20 17:57:12
Rating: 5
Comment: 🏆🥇

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Name: M*** M*****
Date: 2023-03-02 01:17:53
Rating: 1
Comment: I had an issue here with them accepting a card because of security reasons and it looks like because I posted a review about it they have now charged the card TWICE after the initial refund out of spite. Not only is it bad customer service but now youre flirting with credit card fraud from malicious employees. I will let the bank make the call and they can explain to them why the card was randomly charged twice a day later. Good luck fellas. Do everything in your power to avoid this place, you have been warned.

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Name: M*** M*****
Date: 2023-02-27 00:11:45
Rating: 1
Comment: Another terrible review because of the sad excuse for employees they have working there. One was busy on his phone and the devouring a plate of nachos to pay attention. Making unreasonable requests to get a van that was already taken care of online because they have self esteem issues obviously. Wasted uber rides there and back, put a charge on my credit card and requested my wife with the same last name had to be there too so they can verify the authorization. I have a 3 month old baby thats not well and they want to play games when im pressed for time to move. Theyre not concerned about fraud charges (once gain same last name and was approved already online) theyre just concerned with treating people bad and pretending to be important. Uhaul needs to do better with choosing who represents their name. This is flat out ridiculous. Put the food away and take a lesson on customer service. Shouldve came here first and read these reviews before selecting this location. BUYER BEWARE.

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Name: C****** C****
Date: 2023-01-17 23:02:15
Rating: 5
Comment: This facility has had its share of challenges recently, with a drive thru after hours unsolicited visit but these troopers still keep on keepin on with their positive spirits and always helpful ways. This is a hard job with customers throwing different scenarios their way all the time, but irregardless of the circumstances they SUCCEED with flying colors. Thanks guys for always having your customers back with whatever is available, as you cant rent whats not there. Then you would be called magicians!!! Always a pleasure to do business here, be patient people, its called moving, never an easy deal, but these guys have everything you need to move, so thank them and most of all, BE NICE, its free!!!

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Name: T*
Date: 2022-12-12 21:41:17
Rating: 5
Comment: Good Service very professional & acommendating the gentleman who helped us was very polite and very cool and god us what we needed to move what we needed & U Haul whole team was very pleasant and went out of there way to help me & my family i would use them again...👍

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Name: J***** F******* F*******
Date: 2022-08-08 20:58:40
Rating: 1
Comment: I do not recommend this place to rent a trailer customer service is garbageAnd the staff is very unprofessionalismThey are not suitable for this job, especially the manager.

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Name: T***** S****
Date: 2022-06-12 23:21:42
Rating: 1
Comment: Worst experience of my life. Extremely rude staff. Wasted 2 hours and nearly $100 in gas for them to tell me my unit was “damaged” and couldn’t leave a loaded trailer on the property. I can understand that things happen, but something as basic as a courtesy call isn’t asking much. 0/5 do not recommend under any circumstances. Take your business elsewhere unless you enjoy inconvenience and incompetence.

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Name: M****
Date: 2022-03-06 22:55:46
Rating: 5
Comment: The staff here were absolutely amazing on my visit to pick up a car dolly. The guy who helped me (wish I caught his name) was so patient, thorough, and answered all of my questions; he made me feel reassured about towing a vehicle across a couple states and hooking it up by myself. Thank you for being so service oriented!

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Name: N********
Date: 2021-11-22 20:47:25
Rating: 1
Comment: Nobody is working there. Guy has major attitude problem. Need to fire him and hire new employee. He needs to watch his mouth.

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Name: D******* L****
Date: 2021-09-25 02:18:10
Rating: 1
Comment: I ordered some boxes with my truck rental. I come to pick up my order and Im standing around waiting for this one employee who appears to give zero fu&k$ about helping all the customers in the store waiting.

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Name: K***** R****
Date: 2020-11-18 18:09:50
Rating: 5
Comment: Shout out to Brian! I’ve lived in the area for about 3 years now. I have used this location’s services probably 6 times between moving, needing a trailer to pull my motorcycles, and other needs. Every time service is great, even in last minute needs. This morning I was having a mini crisis, not much for others but it’s been quite the week and my tire popped on Sunday which didn’t allow me time to get it fixed before work. I changed to the spare tire which was a little flat and went to 4 gas stations to pump air which lead to it letting all the pressure out. I was panicking and the tire place wasn’t open, so I pulled up to the good ol trusty Uhaul and was greeted by Brian. He listened to my problem and said he would help. He pumped air into the flat spare and I was on my was to get new tires 30 miles away. The day has been turned around to the bright side ☺️

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Name: J* D**** H***
Date: 2020-09-12 06:09:30
Rating: 5
Comment: I rent trailers from this location on a regular basis. Customer service is always on point. Highly recommend this location! Well done guys!

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Name: O*** J******
Date: 2020-06-14 17:21:40
Rating: 5
Comment: This location seemed a little bit busy, maybe it’s because it’s off the freeway. Very convenient with a gas station across the street, and a Starbucks next-door. Customer service was very very good. They have great selection of moving of moving equipment. I recommend this location.

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Name: c************
Date: 2020-05-29 15:41:41
Rating: 1
Comment: Place only has 1 person running the whole store. Waiting in line for a box for over 20 minutes with just 2 people ahead of me the whole time. You’d think with 1 worker he’d be more efficient and not the slowest one

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Name: b*** s**
Date: 2020-02-28 20:18:27
Rating: 1
Comment: Employees where awesome, uhaul the company was not, credit card system down in feb of 2020... 0_0 uhaul be making them use pre windows xp equipment or something. Go home depot. #homedepot for the diyers

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Name: D**** R********
Date: 2019-06-26 11:05:26
Rating: 5
Comment: Way better than my last unit from a different storage location.

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Name: C**** M
Date: 2019-04-13 20:15:01
Rating: 1
Comment: Answer the phone

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Name: T**** S**
Date: 2019-03-22 19:44:30
Rating: 1
Comment: They guy that fills the propane there. Is very rude.

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Name: L*** S****
Date: 2018-12-03 04:14:03
Rating: 1
Comment: Worst place to in, employees are lazy to do their job

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Name: M*** J***
Date: 2018-11-11 18:41:20
Rating: 1
Comment: Normally my experience with u haul is pleasant buy not this morning. I feel these guys here are concussed about what theybr doing cause every1 seems to be doing nothing whilr the line just gotnlonger . anyways it was frustratingIt tool me 1 hr and 21 min to return my rental ...

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Name: D** R***
Date: 2018-11-11 18:26:58
Rating: 1
Comment: Unfortunately I will never be using the service again. My experience walking in has always been great but the answering service which is also UHaul run is the worst. I spoke to some kid there that not only wasted my time after receiving my card information pretending to look for information but when I asked to speak to his manager he put the phone down and began having a conversation with his coworker.The problem with this, the call center is you are not assured getting the actual location or going to the call center because when the location is busy dealing with walk ins the call center picks up.Im truly sad, we had a long history but I wont be dealing with u haul any time soon.If I could give less than one star I would.

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Name: C****** M*****
Date: 2018-08-12 22:19:48
Rating: 4
Comment: On July 31st I rented a very nice clean can brand new had great air conditioning people in the morning very helpful and took the time to listen and explain clearly evening person was ok price I payed was fair

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Name: S***** M M***
Date: 2017-11-13 04:37:46
Rating: 5
Comment: Clean, great location and security great

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Name: T***** R********
Date: 2017-10-21 20:02:23
Rating: 5
Comment: Super easy to get the truck . super helpful my lil puppy found a place in the truck

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Name: K********** T*****
Date: 2017-07-16 03:14:22
Rating: 3
Comment: Good service. Tight parking.

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Name: G***** A******
Date: 2017-06-27 16:39:21
Rating: 5
Comment: Good staff

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Name: F***** B******
Date: 2017-06-14 15:42:14
Rating: 4
Comment: Helpful Staff

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Name: N*** P***
Date: 2017-03-06 03:39:59
Rating: 4
Comment: People are pretty nice and they explain their pricing very clearly. They help with getting the right uhaul for what you need.

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Name: C**** H***
Date: 2017-02-20 13:55:13
Rating: 5
Comment: Best Uhual is Orange County.. Years of awesome service...Thanks a lot. 420:)

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Name: T***** �***** M***
Date: 2017-02-02 21:28:02
Rating: 4
Comment: I moved from one U-Haul to another as long as you pay your rent on time you dont have any problems. Convenient & Easy!

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Name: D**** E****
Date: 2016-12-23 18:50:44
Rating: 3
Comment: Service was good. Staff needs to pay better attention to attire.

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Name: M***** A*****
Date: 2016-12-09 07:02:20
Rating: 5
Comment: Good customer service and information

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Name: P**** S***** N**
Date: 2016-11-05 16:57:46
Rating: 4
Comment: Neat

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Name: f******* H***********
Date: 2016-09-15 06:41:02
Rating: 5
Comment: Great location and next to starbucks

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Name: S***** C******
Date: 2016-09-10 02:12:51
Rating: 5
Comment: We needed a small truck to move stuff and they offered us 3 options for the same price. Rental was easy and fast and the next day the return was faster than that. Good experience.

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Name: J***** C******
Date: 2016-07-16 15:37:17
Rating: 5
Comment: Very courteous, patient and knowledgeable staff.

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Name: S**** R
Date: 2016-06-12 08:56:04
Rating: 1
Comment: Very untrustworthy. They ripped me off for 23 miles. I will never rent from them again

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Name: J*** C*********
Date: 2014-05-27 03:28:09
Rating: 5
Comment: Larry is awesome. Helped us with returning our rental, with damage. Assured we were covered, since we had purchased insurance. Great customer service and would definitely rent from them again.

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Name: H*****
Date: 2011-06-18 02:55:01
Rating: 5
Comment: Awesome!