U-Haul Moving & Storage at Garey Ave

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Name: c*** #* L***
Date: 2024-05-06 15:12:56
Rating: 5
Comment: Good service good truck .

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Name: X***** A*****
Date: 2024-04-06 04:16:49
Rating: 5
Comment: Excellent customer service.

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Name: R****** R***
Date: 2024-03-30 15:13:53
Rating: 5
Comment: Great service and good Equipment I highly recommend them to friends and family I rent from them all the time and will in the future.

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Name: V R****
Date: 2024-03-25 06:48:13
Rating: 5
Comment: Easy experience using online reservation. friendly staff, and locations ease of travel

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Name: A**** E******
Date: 2024-03-21 18:41:11
Rating: 5
Comment: Excellent service very happy 😉

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Name: B****** A**
Date: 2024-03-08 18:41:37
Rating: 4
Comment: They always have the equipment I need

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Name: S*** b* 6******* M********** - R******
Date: 2024-03-01 04:35:28
Rating: 5
Comment: Easy pick up and easy drop of my rental trailer in the city of Pomona. Well worth my money to rent a trailer and hook it up to my Tahoe then go rent a pickup truck from a local hardware store.

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Name: S****** B****
Date: 2024-02-29 19:12:04
Rating: 5
Comment: The people that I dealt with were professional and knowledgeable. Very helpful and courteous. The van I rented was newer and in great condition with features enhancing comfort.

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Name: J**** S*******
Date: 2024-02-25 03:52:28
Rating: 5
Comment: This location runs a smooth operation! I come here for propane, rented different sized units over the last couple of years, and recently a trailer to tow some stuff out of storage. Every time the staff was friendly and knowledgeable, the process straightforward and smooth, just a great place for all your moving needs!

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Name: E C
Date: 2024-02-11 04:27:01
Rating: 5
Comment: When I arrived to this Pomona location, I was greeted by David who was able to provide me all the information I needed prior to my move and help me make a reservation for my U-Haul.On my pick up day, she assisted me and got me on my way very quickly and the return process was just as pleasant. Highly recommend this location.

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Name: T*** G****
Date: 2024-02-02 18:09:49
Rating: 2
Comment: David Sahagun, General Manager of U-Haul on Garey in Pomona is the kindest and most helpful manager ever! He makes the grueling experience of moving much better. This is the only U-Haul facility that I will ever use or recommend! Thank you David.😇

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Name: T***** T*****
Date: 2024-01-13 06:11:41
Rating: 5
Comment: I wonderful service appreciate that.

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Name: S***** H***
Date: 2023-12-29 20:18:02
Rating: 5
Comment: Great customer service. Everyone was professional and friendly.

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Name: M******
Date: 2023-12-20 16:58:32
Rating: 1
Comment: My storage unit was broken into twice within 4 days. I lost everything that I inherited from family and everything I worked for in the past 12 years.The first time both my locks were picked and the second time the replacement locks were forcefully removed; causing damage to the door/latch.When I spoke with the manager (David Sahagun) the first time about how to go forward he repeatedly said, “Are you sure stuff is missing; ARE YOU SURE!!??”, and got louder after every time, as to public humiliate me in front of his employees and to try to make me think that I’m the crazy one for even believing that theft could possibly take place at “his” facility.The employees of U-Haul just rebutted by saying, “We have night time security and cameras everywhere”. Well, that doesn’t do anything when anyone can come and go as they please during the day because there isn’t day-time security.Drive up doors will stay open for 10+ minutes. Doors open whenever someone walks by the sensor on the inside - not even trying to leave, just walking by to grab a cart or use the restroom. Not every isle has a security camera (the storage I had) and many security cameras are mounted in the worst possible fashion as to not even surveil the entire hallway/units, and there are cameras mounted ABOVE air conditioner ducting providing a blocked view.Additionally, homeless people will wait for the door to open so they can use the bathroom.The majority of the U-Haul employees are bottom of the barrel talent (laborers). The insurance company ignored my second claim (because my unit was broken into twice) including every inquirey I made to get into contact. Pomona police didn’t care and has since ignored my theft/burglary case.I hope all of these people face severe karma - I despise them all.Don’t store your belongings at this ghetto facility nor the ghetto city.

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Name: B**** M****
Date: 2023-12-19 00:56:48
Rating: 2
Comment: The reason I’m giving U-haul a low rating is due to the fact that I was overcharged on my reservation.I reserved my 6x12 trailer for two days but I brought it back in 1 day and the U-Haul Rep on site told me I would only be charged for one day but they failed to honor what he promised. I was was charged for the two days. So therefore I would not recommend this site to anyone.Thank youHumberto Billy Muniz

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Name: S****** S****
Date: 2023-12-10 04:46:05
Rating: 5
Comment: I needed parts for a tow hitch project. I bought what I needed and they provided information for other products I might need. The young man working that morning was very helpful!

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Name: V****** A****
Date: 2023-11-14 19:08:10
Rating: 5
Comment: Mr. David the BOSS, Mr. Juan and Mr. Jose are the best people in California working for Uhaul storage and moving company. David has helped me in so many ways. I was in tears crying to him and he made a way for me to have my things shipped back to TN from CA. Only after months of me shipping to CA from TN. He was so patient and kind. Great customer service from all the guys here at this Pomona location! The best hands down! Wish I could give more stars for this crew! The very freaking best!!!

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Name: M******* B****
Date: 2023-11-04 23:31:55
Rating: 5
Comment: I ordered 2 Uboxes in mid-August to be delivered today. Yesterday I had a call giving me the delivery window. I informed them I live in a gated apartment complex and please call me as they’re arriving. Kandyce called to inform me she had arrived and got through the gate. As I met her in the parking area she confirmed where I wanted the Uboxes. She was very upbeat and informative with all my questions. It took her a few minutes to unload them and put them in one parking spot. She made sure they were inside the lines and gave me plenty of room. It was such a refreshing experience and I felt like she was the owner and she would handle any issues I had. The Uboxes looked brand new and exceeded my expectation. Thank you Kandyce and U-Haul for a great experience.

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Name: A* I****
Date: 2023-10-29 15:56:39
Rating: 5
Comment: It was easy to reserve and the service was quick.

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Name: S****** G*
Date: 2023-10-20 17:02:05
Rating: 5
Comment: Efficiency and standadization

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Name: B**** J****
Date: 2023-10-14 18:07:40
Rating: 5
Comment: The team at Garey were courteous, professional and amazing

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Name: M** I*******
Date: 2023-09-22 18:27:04
Rating: 4
Comment: It was quick

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Name: B*** M****
Date: 2023-09-22 00:02:14
Rating: 4
Comment: Truck met expectations, easy pick-up. Truck had less than a quarter tank of gas, but I was expected to bring back with quarter of tank to avoid extra charges. Drop-off/check out took longer than expected.

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Name: S**** R*****
Date: 2023-09-16 17:21:24
Rating: 5
Comment: Very good customer service. Rent equipment from them. Very satisfied with the process being timely.

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Name: D**** W******
Date: 2023-09-14 04:00:34
Rating: 5
Comment: I have been a client for almost 10 years. Great service and excellent management. Always clean and friendly, helpful staff. I have referred friends and family to this specific U Haul location and with no regrets.

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Name: M**** R*****
Date: 2023-08-30 03:24:32
Rating: 5
Comment: Very helpful staff. Quick processing. Friendly service. Always a pleasure renting from this location. I do travel past many other dealers to use this particular facility

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Name: X**** A****
Date: 2023-08-21 17:52:57
Rating: 5
Comment: My favorite uhaul, I always get what I need when I need it.

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Name: S**** H****
Date: 2023-08-16 18:26:07
Rating: 1
Comment: They Charged My Credit card with Out Consent and with out Notify me leaving my balance Negative for other Auto payments.I returned to the location to dispute the money and they issued a refund thats gonna take up to 5 days to pay me my money that they took mean while I have a late fee

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Name: T*** C**********
Date: 2023-08-01 05:09:49
Rating: 5
Comment: Great service. The best experience since I used uhaul time to time over 20 plus years

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Name: d**** s****
Date: 2023-07-21 00:20:46
Rating: 5
Comment: Easy, affordable moving!!! Thanks guys!!!

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Name: C***** G
Date: 2023-06-27 18:19:19
Rating: 1
Comment: Very bad experience, they gave me the unit that was for someone else and made me extra charges

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Name: J***
Date: 2023-06-09 03:27:02
Rating: 5
Comment: A really great team. Everyone was friendly, helpful and professional.

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Name: F*** F*******
Date: 2023-06-06 17:36:33
Rating: 3
Comment: Just went to pay my storage rent was quick and easy

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Name: L***** L***
Date: 2023-06-02 19:58:53
Rating: 4
Comment: Availablity of trucks

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Name: L**** V********
Date: 2023-05-20 18:49:32
Rating: 5
Comment: Nice track, well kept, everything working and spacious.

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Name: R****** B*******
Date: 2023-05-06 02:40:15
Rating: 5
Comment: Quick and easy

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Name: G***** F*****
Date: 2023-05-01 00:11:48
Rating: 5
Comment: Employees, price, clean truck and smiles

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Name: K**** T*******
Date: 2023-04-21 00:48:14
Rating: 5
Comment: Easy to work with. They are very helpful. And no problem keeping the truck additional days.

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Name: m****** h*****
Date: 2023-03-28 03:00:37
Rating: 5
Comment: It was quick and easy to get the vehicle which had no mechanical problems. Checking in online and returning the vehicle after hours was rather painless too.

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Name: d** m*****
Date: 2023-03-17 02:34:13
Rating: 5
Comment: The ease of check-in and check-out. Everyone was very helpful. Truck ran perfect.

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Name: D****** V*****
Date: 2023-03-12 17:10:14
Rating: 1
Comment: I paid for 24 hours but the wanted to charge me more than double to keep until 5pm. I wont be using u haul again!Rip offs!

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Name: y** i****
Date: 2023-03-07 21:04:53
Rating: 5
Comment: Great service. Even though they were busy Juan was very knowledgeable and helpful with my rental needs.

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Name: V***** B******
Date: 2023-02-04 00:24:13
Rating: 5
Comment: David the manager made it so easy and it was an overall pleasant experience

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Name: A***** I******
Date: 2023-01-03 20:05:53
Rating: 5
Comment: THE CUSTOMER SERVICE PROVIDED WAS TOP OF THE LINE

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Name: E**** A***
Date: 2022-12-29 23:03:57
Rating: 5
Comment: Staff was friendly and fast service

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Name: C**** S*******
Date: 2022-10-01 00:02:49
Rating: 5
Comment: I had an issue, and Jose Rios took care of it to my satisfaction. The people who work here are friendly and very professional. I would recommend this location to anyone who is looking for a very excellent storage unit.

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Name: S*****
Date: 2022-08-14 21:19:31
Rating: 5
Comment: Had trouble getting into the storage unit area even with a code. Andres was very helpful and helped us get inside. Excellent service.

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Name: E**** S
Date: 2022-08-04 21:47:27
Rating: 2
Comment: This uhaul took 7 hours to install the wrong hitch. And thats after i specifically talked to them about the correct and incorrect hitch i am able to use for my work.. I went to hitch depot in Monrovia They took 30 min to fix and install the proper equipment..Bro uhaul. Now I have holes in my car. Thank for nothing.. I took an entire day of work for that..

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Name: M****** A********
Date: 2022-07-10 03:44:13
Rating: 5
Comment: Tracy is simply awesome. Very kind, informative, attention to details, safety is foremost on his mind! Well done!

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Name: S***** F*****
Date: 2022-05-01 19:53:12
Rating: 5
Comment: Always helpful and polite.

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Name: S******** B****
Date: 2022-03-23 15:06:50
Rating: 5
Comment: I have had my storage unit here for some months now, and I like the service. I get monthly email reminders for the payment and they provided a lock. My storage is locked inside a gate that requires code to access making me feel that my belongings are secured. Everyone is very friendly. Overall, have never had a bad experience here.

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Name: A***** K
Date: 2021-11-23 23:45:46
Rating: 1
Comment: Don’t go try somewhere elseBad serviceTrying to sell overpriced items

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Name: C******** T*****
Date: 2021-09-06 02:38:13
Rating: 5
Comment: I visited this store today...Labor Day Sunday. There were at least 8 people in line, with one young man behind the counter. He did a stellar job handling each customer. He skillfully worked with two at a time, all the while being courteous, and professional. Eventually another young man came to help out, and he, too, was cheerful, and helpful. Not always easy on a busy, busy day. Kudos to the owners and their staff! I would not hesitate to recommend this Uhaul location.