U-Haul Moving & Storage at Garvey Ave

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Name: M******* M*******
Date: 2024-02-04 17:15:33
Rating: 1
Comment: Really bad service

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Name: M****** N
Date: 2023-12-22 04:16:53
Rating: 4
Comment: All the ladies i spoke to over the phone were the best professional informative helpful! Andrew was great professional and helpful; only reason i don’t give 5 stars: 2 guys need csr training- received angry call from Larry stating they haven’t heard from me when I’d been calling daily& was over-quoted charges; the guy who took my final payment on 11/29 could not be bothered with decent humanity no eye contact, short incomplete answers, left us waiting in silence as if we needed special clearance to converse though he had several casual conversations with another employee mid-transaction; otherwise U-Haul has great prices doing business was mostly a pleasure. Would be great time saver to have detailed user guide to turn on/off high beams, emergency brake, ac, heater, etc. and what does the M & 1 mean on gear shift and how to use. so don’t have to waste half hour pushing buttons and testing each. Otherwise seats are super comfy! Can’t beat the prices! Most the time, they had me in and out, were usually easy to work with when needed to extend time of rental. With my budget and time restraints couldn’t have done the move without uhaul. Bill/receipt could have greater detail with clear break down of all charges, every payment made and when and how paid and days of use. Thank you

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Name: M***** G*****
Date: 2023-12-03 19:56:12
Rating: 3
Comment: Friendly service quick and easy.

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Name: d**** a******
Date: 2023-11-05 01:44:47
Rating: 3
Comment: Van smelled like wet dog and had husky fur in the cargo area.

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Name: J*** P*****
Date: 2023-06-15 04:34:07
Rating: 5
Comment: Great customer service.

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Name: J*** M***** J*****
Date: 2023-06-03 06:45:56
Rating: 4
Comment: Customer service was bad.

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Name: A****** P****
Date: 2023-03-09 07:00:35
Rating: 5
Comment: Ami, I have been visiting this place twice and although there is no one there who speaks Spanish, people have helped me.....

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Name: Z****** S******
Date: 2023-01-06 13:42:03
Rating: 5
Comment: From pick up time to drop off time, whole experience was perfect

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Name: D**** D****
Date: 2022-06-11 01:48:22
Rating: 5
Comment: Lots of vehicles to chose from. Fast efficient service. Ive rented a few times already. Better service than other Uhaul dealers. Friendly people with smiling face ! Definitely recommended!!!

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Name: A******** R***
Date: 2022-04-21 01:23:42
Rating: 4
Comment: Today we come to rent a 26 foot long truck

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Name: J***** J*****
Date: 2021-11-07 18:18:36
Rating: 1
Comment: At this point I just want lo laugh so hard this is a joke, I made a reservation online for 20 box truck 2 days prior and payed ahead.On moving day I showed up to pick up my rental only to find out the vehicle isnt there, employee said they couldnt reach the other person but no one bothered to call me and let me know.Employee with bad attitude not willing to help out, no name tag no proper uniform, I ask Uhaul, is that the type of business and customer service you want to represent?This unwillingness and apathy of this new generation of work force its disgusting

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Name: M***** D****
Date: 2020-10-20 06:00:31
Rating: 5
Comment: Great customer service I highly recommend this business 🤙🏿🇺🇸

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Name: B******* E*****
Date: 2020-09-25 19:23:24
Rating: 1
Comment: Called service center to reserve a flatbed trailer to tow with so we made a reservation for one at this store. Drove all the way there after getting an email confirmation to be told that they rented it to someone else and I couldnt use it. Uhaul is a joke!

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Name: G******* E*******
Date: 2020-01-08 19:05:07
Rating: 1
Comment: Very bad service

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Name: A**** C*******
Date: 2019-06-07 15:25:41
Rating: 1
Comment: I asked them for a truck to move and they just tell me that there is no. very bad customer service

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Name: r* c*** r*****
Date: 2019-03-30 19:14:12
Rating: 1
Comment: Horrible service the front desk couldnt even call to find out a price on a bike hitch. He said I had to call because he didnt know the price. I wouldnt recommend this place at all, to much business makes them useless. No good. Im sure Hidden shoppers rate this place a fail.

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Name: J T
Date: 2019-01-27 01:17:02
Rating: 5
Comment: Great staff got me in and out quickly, clean truck and ramp made it safe and easy thanks guys👍🏼

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Name: i******** M******
Date: 2019-01-21 18:29:08
Rating: 1
Comment: Really bad service on fhone

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Name: R****** W***
Date: 2019-01-04 22:22:48
Rating: 2
Comment: Severely understaffed. Long wait time for almost anything.

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Name: B*** R******
Date: 2018-11-17 16:30:41
Rating: 5
Comment: Vito Christian and Sughey were very accommodating I came in for a last-minute reservation and the process was very smooth the excellent customer service and efficiency the staff works with really streamlines the process I will definitely be returning to this location or for future reservations/inquiries.

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Name: M**** H********
Date: 2018-10-20 08:49:12
Rating: 5
Comment: Good service and boxes. NenaH

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Name: A****** F*****
Date: 2017-10-07 06:36:21
Rating: 2
Comment: Hidden fees always, people there are ok

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Name: J**** D***
Date: 2017-09-25 10:34:24
Rating: 1
Comment: Customer service suck

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Name: R****** K*****
Date: 2017-09-21 15:32:05
Rating: 5
Comment: Quick service and helpful team, standard u-haul options.

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Name: D**** L C****
Date: 2017-09-08 17:08:00
Rating: 1
Comment: Be aware the guy was tired kept yawning, didnt set up our trailer right almost lost it on the highway.

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Name: A*** D***
Date: 2017-07-17 21:36:23
Rating: 2
Comment: Disinterested employees, longest wait time at any uHaul Ive ever been to.

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Name: S**** A
Date: 2017-07-09 16:14:26
Rating: 5
Comment: Clean and well staffed.

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Name: R**** R******
Date: 2017-07-01 13:58:13
Rating: 5
Comment: Great service we just had to move and I rented trucks for numerous days in a row and every time although store was busy Inez the Manager helped me out with good equipment and a smile. The night drop is a great idea for those that run late due to traffic so I was able to return the trucks without a problem.I rented from Uhaul on Hollywood Blvd one day and when I returned the truck I didnt receive a email or call to tel me what I would be charged and at The El Monte location I was informed and kept in the loop. Im very thankful for the help I got from Inez Cervantes she was great and shes an asset to the El Monte store!I will never rent from anywhere else. 😄

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Name: J*** G******
Date: 2017-04-27 02:18:47
Rating: 5
Comment: Great service, the staff is polite and courteous also very helpful and knowledgeable. Trucks are always clean and serviced regularly. Fully stocked showroom with all your moving supplies and needs. Very wonderful Manager Inez Cervantes she is amazing and wonderfully polite with a great sense of humor and very helpful nature. She makes all my and my friends experiences the best we have ever had at any moving truck rental location EVER. I have highly recommended and will continue to highly recommend you go to this location for all your moving needs, this awesome girl and her staff will take better care of you than any other location in the area i promise. Plus that manager is very easy on the eyes if you catch my drift 👀. Take your business here its the best, i hope i move again soon just to go back there 👌😀.

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Name: R*** C*******
Date: 2017-02-23 18:37:37
Rating: 4
Comment: My place for truck rentals and propane...

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Name: Z**** B**
Date: 2016-12-10 16:59:15
Rating: 1
Comment: A theft . RENT a truck. I put gas on it and the clean dege was supposed to charge me a total of 46.59 for 1 hour I only drove 8 miles and they took me out of my account of around 190. Dollars .

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Name: J*** R****
Date: 2016-07-19 19:01:23
Rating: 5
Comment: Used these guys two different times for moves. Friendly staff, helpful

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Name: L**** G****
Date: 2016-05-27 17:47:19
Rating: 1
Comment: The employees are very good but the witch of the manager is a despotic and very impolite woman, but the one who runs for K has a very ugly manner

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Name: H* M************
Date: 2016-03-30 23:55:20
Rating: 1
Comment: U Haul famous but expensive and trickyI went looking for a cargo van but they asked for a credit card.I offered my debit card that could be used like credit card but the vendor didnt acepted.They leased to me the next biger and expensive vehicle and he used my debit card like credit.At the end I pay something like 50 dlls more for the cost per mile and for refill the t ank

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Name: N****** M*****
Date: 2016-02-27 22:26:08
Rating: 1
Comment: I picked up a trailer yesterday, now I wanna return it at another location, turns out there making a deal about it, the ppl that had helped me were literally little kids. Very unprofessional, took them an our to check.

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Name: n***** h********
Date: 2015-09-25 20:57:19
Rating: 1
Comment: This uhaul is by far the worst I have had 2 deal with!!! There do not try and help you in your time of need... I tried renting a truck and dolly and all I got was attitude and problems!!! Never again will I come to this uhaul!!!! I dont know how the owner gets her credentials when she has the biggest attitude and is rude!!!!