U-Haul Moving & Storage at the Alameda

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Name: T**** L****
Date: 2024-05-21 15:26:25
Rating: 5
Comment: The girl at the counter, I believe her name was Michelle, was super helpful and seamless at her job; she made everything quick and easy.

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Name: T****** S***************
Date: 2024-05-15 19:05:37
Rating: 1
Comment: At the very least, one of their employees needs retraining.

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Name: L****
Date: 2024-05-11 17:29:56
Rating: 5
Comment: If you want to be treated fair and not jacked around, go to the U-Haul on Alameda and ask for the manager, Waye. He is an all around genuine person who won’t do you wrong!!

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Name: L**** M****
Date: 2024-05-05 17:58:22
Rating: 5
Comment: Excellent customer service and a positive experience overall. Will definitely rent from this location again.

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Name: K****** B****
Date: 2024-04-10 01:44:25
Rating: 5
Comment: Marco was so informative and helpful in helping me get my trailer hitch put on. I had absolutely no idea what I was doing but he made the process seamless. Everything came out great…so grateful he was there to help.

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Name: L****** R*****
Date: 2024-04-08 20:36:17
Rating: 5
Comment: Waye was AMAZING! I’ve used U-Haul 2x before and I had a rough time and the persons seemed like they didn’t like the job. But Waye was INCREDIBLY NICE. Never experienced patience, smiles and such care related to customer service such as I had the pleasure of experiencing it with Waye. He clearly stays positive and his reassuring voice with calm down anyone. Can’t say enough about him.

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Name: L*** P*****
Date: 2024-04-06 03:48:56
Rating: 5
Comment: Agent at the store was so helpful and made my entire moving experience much more pleasant!

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Name: R**** M**
Date: 2024-04-02 11:06:33
Rating: 5
Comment: The staff her are great! They took great care of me and had me laughing! They made me forget I was a customer and it was more of a hangout. Oh, and they were all working hard the whole time.I had an appointment to get a hitch installed at noon. I had planned on being there at least 3 hours, thats the wait time it says on the website. So, I went and had lunch. I came back 90 minutes later and Marco was 95% done with installing my hitch. I waited a few more minutes and he was finished!Ill definitely go back to the Alameda U-Haul!

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Name: j**** s****
Date: 2024-03-28 02:05:44
Rating: 5
Comment: I dont usually give review s but I am compelled to give an excellent customer service review to Mr. Waye D. from U haul, the Alameda branch. When you walked in you will immediately be greeted by this gentleman with a huge smile & a positive energy. Something I rarely see & experience from any customer service position, especially first thing in the mornings. Mr. Waye D. does his best to solve whatever issues you may have regarding rentals. He goes above & beyond to give his customers his best.Jafar Ahmadiansarai

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Name: P******* C****
Date: 2024-03-04 21:16:19
Rating: 5
Comment: Lots of trucks available. Ours was clean with no dents. Staff were efficient and we could book on line or on the phone. Very convenient location to downtown San Jose

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Name: s**** l******
Date: 2024-03-04 20:27:14
Rating: 5
Comment: Great people very happy

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Name: M*** L**
Date: 2024-02-26 16:30:34
Rating: 5
Comment: Everything was great. The service was wonderful. Our Customer Service gentleman was very helpful and friendly.

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Name: S******** T***** N****
Date: 2024-02-23 00:12:18
Rating: 1
Comment: Bad Services

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Name: v******* g**** r
Date: 2024-02-17 04:19:27
Rating: 1
Comment: The reserved equipment not being available was kind of annoying. Charging for 17 gallons of gas when less than 2 gallons was used and then not responding to inquiries is infuriating. The charges are almost triple what they should be, and no one seems to be able to fix it. Can not recommend.

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Name: C**** C*******
Date: 2024-02-16 00:24:39
Rating: 1
Comment: Rude employees holding conversations with each other while ringing u up

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Name: M**** M*****
Date: 2024-02-12 18:11:22
Rating: 1
Comment: Do not go there save yourself the headache!!!!

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Name: J**** H****
Date: 2024-02-10 23:46:40
Rating: 1
Comment: Why would you hire an ex con as a manager? Worst experience ever!

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Name: R*** L** 3
Date: 2024-02-10 04:39:45
Rating: 4
Comment: Today after getting propane the worker asked me to pay over his phone for the propane. I have him my cc and super nice guy but not sure why he used his phone for me to pay

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Name: C**** S**********
Date: 2024-01-17 16:23:54
Rating: 1
Comment: Renting a truck for a few hours cost about $200. Not worth it.

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Name: J**** T****
Date: 2024-01-04 22:25:05
Rating: 5
Comment: The General Manager Waye was amazing! Super cool guy and straight forward with the process. DO NOT LISTEN TO WHAT OTHER PEOPLE SAY ON THESE REVIEWS. Those other customers have no patience.. Patience and kindness will go a long way. They are short staffed and try to help everyone accordingly. This location is great!!! Ill always come here. Thank you guys

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Name: B****** S****
Date: 2023-12-26 17:22:34
Rating: 1
Comment: This is the WORST U-haul EVER!! Deplorable customer service. I went in to pick up some boxes and was told they dont take cash and ppl usually pay with credit card. $9.00, really? I said i had exact change, so he took it. When i asked for a receipt, he said he couldnt give me one. I asked of he could hand write one, he reached into the cash register and pulled out the money I gave him and said, maam, I dont have to service you!!Rude, lazy and extremely disrespectful!Stay clear of this location!!

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Name: A** C******
Date: 2023-12-12 23:48:02
Rating: 5
Comment: I honestly thought everything went very smoothly! Friendly staff, vehicle was in great condition and check in and out was simple and fast. Thank you!

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Name: T* C***
Date: 2023-11-20 03:42:50
Rating: 2
Comment: The employees were nice but the location is incredibly poorly managed. Check in was inefficient, check out was inefficient. None of the vans available had any gas in them, not enough to even drive off the lot with. If people do come siphon gas in the middle of the night, maybe hire a security guard? Or maybe fill up on gas in the morning before customers come in? Don’t just shrug and tell the customer to go figure it out themselves! What a terrible experience. Management really need to make some changes.

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Name: C****** A*****
Date: 2023-10-29 16:11:03
Rating: 1
Comment: Had a “24/7” pickup for 8am, app wouldn’t let me pick up my rental until 9am when they opened. Came back exactly at 9am to find two people already waiting and no one in sight to help check out. The kind custodian was helping look for the guy and finally he came down from somewhere in the back at 9:10am. Really bad customer support in store and in the app. If the location doesn’t offer 24/7, someone should update it so people don’t waste their time coming before they should.

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Name: d******* b****
Date: 2023-10-24 19:37:00
Rating: 2
Comment: Mediocre at best. I NEEDED to be out of my APT., by 2pm Oct 18, in order to be back& return the vehicle by 12pm next day (24hr rental; San Jose, Ca, moving back to Aptos, ca) my first choice company didnt keep my Reso, so I was forced to rent last minute, w/Uhaul Van. Which, Vans are rare - but trucks are too big. I just needed a van. But I had no choice (unfortunately I have no car so taking Uber/Lyft all over town, just to find a location, then spend more$$ for basic service? Me not having a job?!) Meh...dont expect much, in my opinion, esp if youre new there....or white....

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Name: M***** M*****
Date: 2023-10-02 22:06:15
Rating: 5
Comment: Awesome....The lady at customer service provided us with exceptional service.

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Name: A***** K
Date: 2023-09-20 03:33:28
Rating: 1
Comment: The worst office, long wait, employees doing something else while helping customers making process time super long

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Name: P****** M***********
Date: 2023-09-05 15:44:54
Rating: 5
Comment: Daniel was super helpful and made dropping off the truck super easy. Go here.

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Name: P** P***
Date: 2023-09-01 04:45:14
Rating: 5
Comment: Always a great experience at this location. Excellent service and equipment always. Highly recommended. Thank you.

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Name: a**** b******
Date: 2023-08-29 13:34:48
Rating: 5
Comment: Awesome location

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Name: W**** G******
Date: 2023-08-29 13:21:45
Rating: 5
Comment: This store has a really nice selection of boxes and packing supplies, and the people there are super nice and helpful. I have been there 3-4 times in the past few weeks, and I never had to wait in a line, which really helps when you are trying to get as much packing done as possible.

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Name: A
Date: 2023-08-13 23:41:10
Rating: 1
Comment: Well I know the saying “three times the charm “ and that held true for obtaining a truck for rental. The first truck I was provided was missing a gas cap. No replacement was available. The second vehicle was low on fuel. After leaving the dealership I drove to a gas station. I made two attempts with two different pumps to fuel. The fuel nozzle kept shutting off. I returned the truck and reported the issue. The response from the employee was “no way” . You know that is a frustrating comment.All I want is a working truck to move my stuff. So I shared with him that yes indeed the gas port wound repeatedly shut down the fuel nozzle and was spraying fuel back at me. What surprised me the most was,, I handed him the key and he returned to the stack of truck keys on the wall. The same location where the original keys were stored for rental vehicles.I did mention that I felt the vehicle should have been downed for repair since it only had a quarter tank of fuel and the prospect of someone unable to fuel it was rather realistic. He stated he’d take care of it.I was able to obtain a usable truck and returned it in a timely manner.My only concern is after this experience is quality and reliability of the vehicle I might rent in the future. I understand that the employee I spoke to may feel people return their vehicle without accomplishing their required task do so out of some perverse pleasure of annoying him. But I would state “no way” !I hope you have a great organization, but honestly I didn’t see it!

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Name: L****** G*****
Date: 2023-08-04 21:36:52
Rating: 1
Comment: I regret making this reservation! Originally I made a reservation online at The Alamedan location for an after hours pickup and even called during business hours to confirm my reservation and the lady I spoke to said everything will be ready. When I got there and logged in my phone, following the directions, it told me that my reservation was not available and I had to call customer support. They told me they had no idea why it wasn’t ready and that the closest location was this store in Cupertino and they didn’t even have the furniture and appliance dolly that I requested with my reservation. My night was ruined and I wasn’t able to pick up all the items I needed because of the inconvenience they made. i couldn’t give less than 1 star but I’ll never be using uhaul again.

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Name: L*** C******
Date: 2023-07-30 18:15:31
Rating: 1
Comment: This place is understaffed and unrealiable, never know of the stuff you reserved will be there or not.

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Name: D*** N*****
Date: 2023-07-30 05:20:36
Rating: 5
Comment: Waye is a wonderful, cheerful, efficient manager. He was nice to meet, even though it was early morning. Cheerfully processed my paperwork. Came out to help hook up the trailer when there was an issue with the jack. I would buy him a coffee any day. Thanks!

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Name: �**
Date: 2023-07-24 15:49:02
Rating: 5
Comment: Managers and stuff are professional and truly care about their customers!

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Name: e**** s******
Date: 2023-07-19 14:34:38
Rating: 1
Comment: I picked up my rental on Saturday morning. There was only ONE employee working, and he told the line of customers (6+) that the manager had gone home for the day. How can you expect to provide great customer service on what I would imagine is one of the busiest times for for your business? I am a GM for retail, and we always have plenty of people working on days like this. The location was also out of hand trucks and dollies, making it impossible for customers who had RESERVED one to get what they wanted. I did not need one, but still found this inexplicable.The truck I picked up had NO GAS although the contract said it had 3/8 of a tank. I uploaded a photo to the check out document showing this. The driver side door lock had obviously been jimmied, but no repairs were made? The lock for the back door was cut, why was it not replaced? The drivers side rear view mirror was so loose that it would turn in the wind caused by driving, making it impossible to see any traffic on the left side of the truck. I was charged for not returning the truck with the 3/8 of gas in it.I would rate my experience with this location as very poor! I will not be returning if have need of rental equipment in the future. I have always had a good experience with U Haul, but I will go to a different location from now on.

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Name: M**** M*******
Date: 2023-06-06 15:37:23
Rating: 5
Comment: Everyone what nice and extremely professional!

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Name: B**** T*****
Date: 2023-05-08 22:18:35
Rating: 1
Comment: I had an overcharge, and there was no way to register my complaint. Customer Service was overly difficult to understand and claimed they would email me, but did not. I have no recourse for their error other than contacting my credit card company.

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Name: T*** N****
Date: 2023-04-25 14:12:53
Rating: 5
Comment: Esteban made my moving day run a lot smoother— Check out this location!

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Name: I***** P******
Date: 2023-01-09 05:07:35
Rating: 2
Comment: The employee was friendly and professional however what should have been 5 mins turned into a 75 min wait due to no explanation. One of the employees bailed on a customer to use the bathroom. The employee was gone for 20 mins before another employee decided to assist wasnt a smooth experience.

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Name: T***** M*****
Date: 2022-11-03 20:32:35
Rating: 1
Comment: Got my car broken into last night, U-Haul not taking responsibly for it, even though in is on there property. They also have outside cameras watching the whole thing play out. Never going to rent from these people again.

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Name: M****** M*****
Date: 2022-09-10 23:51:30
Rating: 5
Comment: Helpful people, good selection.

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Name: A**** N*****
Date: 2022-09-03 05:39:59
Rating: 1
Comment: I dont use uhaul often to never, due to previous experiences from friends. When I do decide to give this business an opportunity, they let me down. I reserve a auto trailer weeks in advance and they did take a deposit by the way. So for two weeks I have waited for scheduling to call me for a pick up location and time. Only two day prior to my pick up date they unprofessionally tell me there are no auto transport available from Oakland to Los Angeles. Then why do take my deposit and why do you make reservations that you cant keep. Yes you did refund my money but that matter of fact if I make a reservation and I leave a deposit, I should have something reserved. Not a refund me because you can’t provide a service for a reservation. If you can’t commit then don’t make a reservation in the first place. Never again will I use uhaul! Thank you for guaranteeing your fantastic service.

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Name: r r*****
Date: 2022-04-23 17:54:14
Rating: 5
Comment: Check in easy, rent online to avoid the lines when there’s just one person working…

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Name: G**** G*******
Date: 2021-12-13 22:50:14
Rating: 3
Comment: Neither employee who helped me had their face mask on. And I had my daughter with me. She is not fully vaccinated yet. That is major concern since it is still a municipal requirement for face masks to be worn indoors. Rental was okay, but someone else left their sweater in the cab from a previous rental. So, cab was clearly not cleaned.

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Name: T** S*********
Date: 2021-09-01 21:06:25
Rating: 5
Comment: The Manager Javier is great - super helpful and bent over backwards to get us the parts we needed. Thank you for being so patient and professional!

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Name: C****** Y****
Date: 2021-08-29 18:26:04
Rating: 2
Comment: If you need a 5 gallon propane tank refilled, don’t go here. They do not have the equipment (nozzle) to refill those tanks. I’ve been going here for years, but no more.

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Name: S M
Date: 2021-08-14 23:05:28
Rating: 1
Comment: I picked up U-Haul at this location twice and both the times I had to wait for more than 1 hour even after checking in online. The place was not even crowded. Just that the staff here are extremely slow.

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Name: R***
Date: 2021-05-08 01:20:52
Rating: 5
Comment: $3.89 per gallon of propane. Glad I can get it filled for approximately 25% less than a swap and from what I heard from some people you get more propane from a refill than you would for a swap.

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Name: C*** S*********
Date: 2021-03-22 21:44:30
Rating: 1
Comment: Poor poor poor experience. The national online service rep dialed in the order for a hitch and harness, set up the appointment, and confirmed. All was sent to this location but upon arrival the wiring harness was not found by the technician, the hitch was installed at the wrong torque specs, and the technician didnt understand how a 7 pin connection was wired. Plus I was told it wouldnt be done in the 3 hour time window. I left with only the hitch installed (at the wrong torque specs which I checked when I got home) and went to the dealer to get it done right. Another hitch customer told me while I was there that they too had a hitch installed improperly and nearly lost their load on the road. Do not trust this shop.

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Name: l***
Date: 2021-02-08 20:21:45
Rating: 5
Comment: Great customer service from Jaylen!

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Name: J***** R***
Date: 2020-09-06 19:45:51
Rating: 1
Comment: The worst customer experience. They don’t follow their own policies. I was transferred to 4 different representatives and told you drive to Santa Cruz to pick up equipment. They are not a customer service oriented company. Take your business else where. Olivia, Sharise and Amber just transferred without actually helping me.

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Name: L** T********
Date: 2020-09-01 20:34:25
Rating: 5
Comment: I saw many negative reviews and was worried, but I had no issues with my reservation. There was no other people at the store at 7:30am when I picked it up and they had all the extras that I ordered. The drop off process was easy and straightforward, and again there was no wait.

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Name: B****** S****
Date: 2020-08-31 22:45:57
Rating: 1
Comment: Horrible experience, I needed a wiring harness added to my van. I purchased and scheduled the install time. After 1 week of waiting (Not bad), 30 minutes before my appointment I found out that the primary part needed to complete the install was discontinued and I was asked to purchase it myself. (minor irritation still) After purchasing and setting up a new appointment I arrived early and went to check in. Only to find out that the employee needed to check the wiring harness that they told me to purchase, after 5 minutes of taking inventory on the contents (too long) Im told that there is no one there to preform this installation.Dont waste your time at this location, they are useless, why allow someone to set up an appointment if they cannot install the item they asked you to buy and then reschedule you to install. NEVER again will I use this facility.

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Name: M*** M*******
Date: 2020-08-24 23:52:37
Rating: 1
Comment: Booked a truck for mobile pickup. They didn’t have the truck ready, nor did they put the dollys or furniture pads in the truck, and the truck was also out of gas even though there was substantial supply of other trucks. So went inside only 1 employee wearing a mask. I also ordered a TV box, mattress bag, and other items 4 days in advance. All of which were in stock and marked ready for pickup. They sold and gave away the items I had already ordered and paid for, then had no more in stock. I also had to wait for them to “sanitize” the used furniture pads by them laying them out on the dirty floor then spritzing them with some liquid(but again done on the dirty floor).

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Name: A******** �****** I***
Date: 2020-07-06 23:11:23
Rating: 1
Comment: Only one employee was present, he had a broken arm so was not able to assist. The other employee was expected in a few hours. I had to drive to another location.

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Name: V S*****
Date: 2020-06-27 22:04:41
Rating: 1
Comment: No way to get in touch, not answering phone during working hours. Not able to hold a reservation so even if you call and get a confirmation it’s not a guarantee to have your truck waiting for you.

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Name: K***** R
Date: 2019-11-06 01:20:49
Rating: 1
Comment: I am not sure about the rating of this store, this is my story there, I rent a 10 ‘ truck for almost 2hrs to move my room and maximum i drove for 15 miles, they told me for each gallon we will charge you $5 when i back to store they said $5 + $30 for services so i took it and filled the tank when i back they told me you drove 47 miles, who can drive 47 miles and load and unload a truck in 2hrs, if it is not fraud what can i call it, 100% I will call their center.

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Name: b*********
Date: 2019-10-19 20:51:28
Rating: 1
Comment: Only 1 guy working. Been helping same customer for 20min. Finally got a chance to ask about propane. He says hes not qualified. Joke. Go anywhere else. Bad service everytime. Wont come back.

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Name: B****** M*****
Date: 2019-08-11 17:04:01
Rating: 2
Comment: Long lines. Not friendly employees.

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Name: K**** M******
Date: 2019-08-11 01:07:15
Rating: 1
Comment: 6 people waiting in line Ive only been here 25 minutes and the line has not moved because its only 1 person taking care of orders and returns. Its frustrating because I drove from Los anges to here 530 hrs to come and wait to return the uhaul. Poor sense of urgency. No sense of customer service. I dont recommend this location at all.

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Name: S***** L*****
Date: 2019-07-11 01:21:00
Rating: 1
Comment: Stood in line for about 10 min until they stopped staring at their computers and decided that I’ve waited long enough

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Name: M****** M********
Date: 2019-03-24 21:54:17
Rating: 1
Comment: This place is absolutely terrible. The truck they rented to me had been siphoned the night before so I had to go directly to the gas station. The brakes were bad and it buzzed the entire time, the power steering was also out. Called and left multiple voicemails for the GM and never heard a response. If I could leave 0 stars I would.

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Name: H********** R***********
Date: 2019-02-10 16:35:26
Rating: 5
Comment: Pretty good place with good staff!

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Name: S****** V******
Date: 2019-01-03 23:12:10
Rating: 1
Comment: They rip you off.Dont go there.

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Name: C****** A* A******
Date: 2018-12-29 04:05:41
Rating: 5
Comment: I had a great experience here. Everything went smooth with my truck rental. I didn’t wait long for to get my truck. The return process was convenient too because a staff member was outside to process the return.

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Name: K********* S*******
Date: 2018-10-21 16:52:27
Rating: 1
Comment: No stuff on site in the morning. Very long lines.

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Name: J**** D*****
Date: 2018-10-13 00:14:43
Rating: 2
Comment: Ive only used them for propane refills. If there is no one in line, then it is fast and efficient. A standard bbq tank runs about $20 to refill. They put in about 18 pounds. However, if there is a line, forget it. They are about as efficient as the DMV (or even less so). When people rent, 1 person handles the whole transaction, from pulling up the truck in the computer, to running out and checking the truck, then coming back for something, then going back out for something... So customers are left standing in line with no one to help them. It needs to be streamlined. There were 3 transactions in front of my and I was in line for over a half hour. Once it was my turn, it was fast though, and I could pay outside with my credit card. Ill look for other places to refill.

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Name: p****** b*****
Date: 2018-10-07 18:55:41
Rating: 1
Comment: Poorly managed store. Had to wait 45mins in line to get a pick up truck (Could have moved my stuff in this time). Management should increase the staff over the weekend. Never returning to this location for a pick up again.

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Name: E**** W******
Date: 2018-10-01 06:30:43
Rating: 1
Comment: Rude staff. Find another location if you can.

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Name: T*** M*********
Date: 2018-05-28 00:06:54
Rating: 1
Comment: Every time I go there to get my propane tank filled, its Sorry man. Somethings broken. If there is something broken or leaking on your potentially explosive propane delivery systems, Im thinking for safety reasons, you should empty it and put a sign up. Im fairly confident that nothing is wrong and they just dont want to spend the time to fill the tank. They suck.

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Name: Z****** E S******
Date: 2018-04-05 18:44:17
Rating: 1
Comment: No public restroom? Im not the public, I am a customer! That was my credit card you just charged! So much money we have spent to improve business up and down The Alameda. No restroom while Im running quick errands at lunch? Not again! Ill keep my tax $ you can keep the junkies and winos pissing on trees.

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Name: D***** W
Date: 2017-12-27 01:10:48
Rating: 3
Comment: We just bought moving supplies. The boxes are great. The moving kit with tape to identify which room the box goes to is a pain. The tape is cheap and hard to use. Even worse the clear packing tape on the expensive dispenser is awful. There is a definite design flaw and the tape constantly sticks to the tongue beneath the black roller causing it to jam. Using this tool is an act of frustration. The cheaper plastic dispenser works fine.

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Name: C******** R*****
Date: 2017-12-20 00:27:43
Rating: 2
Comment: They say no public restroom and Im a customer with 2 truck rental for the day smhFools

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Name: J*** M******
Date: 2017-10-21 23:54:58
Rating: 2
Comment: Great products, lacking in customer friendly service.

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Name: A***
Date: 2017-09-24 02:12:56
Rating: 3
Comment: Organized place but unfortunately the trailer had a short and blew our truck fuse. We were unable to take trailer

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Name: A******** S***
Date: 2017-09-12 09:21:32
Rating: 5
Comment: U-halls are generally available at any point of.time and thats the best part. We dont have to worry much about the availability

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Name: M****** O******
Date: 2017-09-08 18:11:51
Rating: 1
Comment: Dont ever use this U-Haul! Use one of the other ones in the area. I had a truck reservation for my business yesterday and I called this store to inquire as to whether I could rent it with cash or a credit card. They said I could use cash, so I came all the way from Santa Cruz and when I went to rent the truck they said they dont take cash all of a sudden. Of course, I hadnt brought my credit card with me. Javier, the clerk who works here is essentially worthless. Called U-haul to complain as the corporate office said they are required to accept cash - they gave me a $50 credit for my troubles. I go back with the credit card, Javier gets me a truck which has no gas - the low gas light was on. He also forgot to put the dolly and the blankets in the back. Went back to pick up blankets and the dolly and now there are six people in line and it takes Javier about 30 minutes to handle each one. Unbelievable! Do not waste your time.

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Name: I** E*****
Date: 2017-09-02 16:15:21
Rating: 5
Comment: Rented an appliance dolly no problem

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Name: B**** N******
Date: 2017-08-31 16:15:15
Rating: 5
Comment: Very friendly and helpful

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Name: B**** G*******
Date: 2017-08-31 05:40:48
Rating: 5
Comment: Great experience renting here. Lots of trucks available. Easy self-in after hours as well. Convenient location

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Name: V***** W***
Date: 2017-08-23 05:18:47
Rating: 3
Comment: After-hours rental experience was sub-par

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Name: M** F
Date: 2017-08-20 09:58:10
Rating: 3
Comment: Convenient location and good equipment, but extremely under-staffed. Ive been here 4 times in the last month snd every time Ive had to wait over 20 minutes to get help. The team are clearly working very hard; there just isnt enough of them. The service has been very good and I havent had any issues once Ive been helped, so the team seems very well trained and good at their work. Hopefully, they will get some additional help during their peak hours.

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Name: H**** K
Date: 2017-07-11 14:55:25
Rating: 5
Comment: Exceptionally helpful staff. Stayed way after closing to help with and make sure everything was working and properly connected with the trailer I had rented. Thank you.

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Name: M*** G*******
Date: 2017-07-10 15:42:32
Rating: 5
Comment: Easy self check out. Friendly staff.

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Name: C********** B****
Date: 2017-07-04 19:01:35
Rating: 4
Comment: Customer service was great. Very easy to pick up and drop off a truck.

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Name: J** W*****
Date: 2017-06-25 17:12:10
Rating: 4
Comment: Slow and steady wins the race... Not the fastest or most congenial staff, but the work gets done correctly.

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Name: J*** P*****
Date: 2017-06-07 17:09:12
Rating: 1
Comment: Employees are very incompetent. On hold for a long time and kept getting transferred to their call center. If you dont want my business just tell me.

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Name: G****** B******** (********
Date: 2017-06-03 16:16:29
Rating: 5
Comment: Has reliable propane!

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Name: D***** I***
Date: 2017-06-01 12:06:04
Rating: 1
Comment: It was awful, very very bad experience, we came to rent a truck, We had reservation. When we got there we asked to use bathroom, the agent Michael refused us to use the bath, they talk very bad to the customers, he selects people by race. I dont recommend someone to this place.

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Name: S***** C*********
Date: 2017-04-19 04:41:20
Rating: 5
Comment: U haul. Great place to buy boxes

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Name: e*** s*****
Date: 2017-03-15 20:56:43
Rating: 1
Comment: Arrived 1 hour after my reservation time and the trailer I rented was not available. No one bothered to alert me ahead of time. Spent 30 minutes waiting to see if they could find another one. No Luck. Was told it would be coming in soon and they would call back. Arrived at 4:30 to pick up the trailer and the reservation system was down and had to wait another 45 minutes for them to do a manual contract. Now Im 4 hours behind schedule because of them and they have the nerve to call me at 7:30 PM in the middle of my move and want me to spend another 30 minutes doing a contract over the phone now that their system is back on-line.

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Name: A******** P*******
Date: 2017-02-08 21:10:37
Rating: 5
Comment: Lots of trucks in inventory.

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Name: F*** M**
Date: 2017-01-16 17:39:56
Rating: 5
Comment: Good again

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Name: T**** H*****
Date: 2016-12-30 00:07:06
Rating: 2
Comment: The whole U-Haul experience never fails to disappoint

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Name: R**** C**
Date: 2016-12-28 19:45:08
Rating: 4
Comment: Quick and painless truck rental, no hassle nor issues

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Name: J***
Date: 2016-12-25 15:55:37
Rating: 5
Comment: Quick service with everything you need to move.

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Name: C**** S**** C*****
Date: 2016-12-24 07:51:43
Rating: 1
Comment: For starters, they NEVER pick up their phone! Every single time I called, it was always routed to the 800 number, who of course, couldnt help me, because I needed to know, for instance, whether the hitch installation on my car was complete, or things related to that particular store.They are also incredibly unorganized and rude. When I dropped off my car for the hitch install, they tried to charge me, despite the fact that I had paid online and argued with me before finally checking that yes, I had paid in advance.The icing on the cake was when they tried to rent me a trailer in such bad condition, I wouldnt take it around the block, much less use it to move across the country as I planned. The inside of the tires was completely bald and smooth; no tread whatsoever. There was rust around the axle, even the tongue looked pretty bad. The guy working tried to convince me that while the trailer looked old, Uhaul serviced all of the important parts. When I pointed out the SAFETY HAZARDS, he told me the trailer had been dropped off the night before and that maybe nobody had inspected it. Of course, by this time, all the other trailers in the Bay had been rented for the weekend, and I was forced to drive to SF to get a safe one.

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Name: G*** E*****
Date: 2016-12-19 04:38:04
Rating: 5
Comment: Very helpful moving source

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Name: R** T*******
Date: 2016-12-11 15:25:21
Rating: 5
Comment: Quick & easy.

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Name: J**** G*****
Date: 2016-12-10 02:40:30
Rating: 3
Comment: Decent facility and decent service.

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Name: D**** K*******
Date: 2016-12-06 21:47:35
Rating: 4
Comment: They went the extra mile to put my wheelchair in truck, so I could be mobile during my move.Painless rental, and easy return. Kind and courteous people. Lost one star for failure to fully explain that my rental had no dolly or ramp. That was extra.

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Name: A***** B
Date: 2016-11-30 16:14:28
Rating: 5
Comment: The reason Id come back is Gregory. He was super helpful and patient. Thanks for getting me a rental trailer so quickly!

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Name: F***** W*****
Date: 2016-10-11 07:50:41
Rating: 5
Comment: Great experience! cheap prices and will rent to you if your 18!

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Name: A**** H********
Date: 2016-09-15 17:50:06
Rating: 4
Comment: Great place to get packing supplies.

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Name: M*** A****
Date: 2016-08-28 21:07:54
Rating: 4
Comment: Overall this place is really good. The sales associates are friendly and know what theyre doing, the trucks Ive rented are in good shape and are available when I arrive, and they have all the moving supplies you could need in stock. I removed one star for one reason - they need more staff on the weekend. If youre picking up your truck on Saturday or Sunday give yourself an extra 20 minutes to wait in line.

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Name: C**** B***
Date: 2016-08-17 23:45:03
Rating: 1
Comment: All I wanted was to know your LP price. You dont have it on the website. You dont have it on your Yelp profile. When I calked, you put me on hold forever. You have all the technology, you just dont bother to use it.

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Name: S***** B********
Date: 2016-08-03 02:08:14
Rating: 5
Comment: Friendly people working herr

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Name: J***** C******
Date: 2016-07-16 16:59:32
Rating: 5
Comment: Great helpful staff

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Name: k**** M********
Date: 2016-07-09 23:36:28
Rating: 5
Comment: Javiers the best! and sexy as hell too ;)

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Name: Z** A******* G****
Date: 2016-04-03 16:35:59
Rating: 5
Comment: Great customer service. Friendly staff. Fast!

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Name: R**** A******
Date: 2014-04-22 01:57:30
Rating: 5
Comment: I went here to fill up a propane tank.I was done in literally less than 2 mins.Excellent service.

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Name: J** E*****
Date: 2012-08-10 16:44:02
Rating: 5
Comment: This moving company helped me a great deal with my move last week. This is a great company. They did a great job from beginning to end and were clear at all times, particularly as to cost.

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Name: A*** L*****
Date: 2012-08-02 18:27:50
Rating: 5
Comment: They make the move a very pleasant one for their clients. Good job! There is no such great moving experience with them. These guys are all polite and willing to help. I have never met moving crews who are very dedicated to their work as well as to their customer.

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Name: M*** B*******
Date: 2012-08-02 16:28:32
Rating: 5
Comment: They did a great job regards to loading and unloading the materials. They were very excellent with the care they put into packing up things and the speed to make everything set. They provided excellent services with higher standards. Thank you for all your help. It was great to work with you!

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Name: B*** C****
Date: 2012-07-26 08:37:38
Rating: 5
Comment: Thank you to these guys for an outstanding moving experience. They were courteous and respectful. The team was on time, they even came earlier. They even quote you an honest rate, they provided top service, and took good care of my furniture and other huge items.

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Name: S**** A******
Date: 2012-07-25 15:42:19
Rating: 5
Comment: They are so attentive in following my instructions, the movers especially their team leader were very complaisant of the given task, they are sufficient and hardworking as well. They know exactly what to do.

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Name: R** E******
Date: 2012-07-19 12:54:00
Rating: 5
Comment: It felt like I have not moved at all because I dont have any worries. I cant ask for more! I dont have to worry for the next steps because they helped me every step of the way.

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Name: A*** W***
Date: 2012-07-19 11:49:23
Rating: 5
Comment: I cant ask for anything else with their service, their rates are very competitive and the service is flawless. The movers were very professional and highly skilled, they were so effective in this kind of field and I will always remember that.

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Name: P**** S*****
Date: 2012-07-14 16:44:24
Rating: 5
Comment: They were so professional, both over the phone and in person. The personnel were knowledgeable about the scope of their job. All of my items arrived without damage. They are equipped and ready to complete jobs quickly.

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Name: M*** P****
Date: 2012-07-14 15:39:23
Rating: 5
Comment: You couldnt ask for a better service. All I can say is they are awesome! From packing to unpacking these guys know how to do it, The guys were professional, on time and efficient. The move went out perfectly and was finished quickly.