U-Haul Moving & Storage of Baldwin Hills

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Name: B** L**
Date: 2024-06-07 20:47:55
Rating: 5
Comment: Good

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Name: T M
Date: 2024-05-08 01:34:35
Rating: 1
Comment: The level of professionalism demonstrated by the staff at this establishment is concerning. Upon entering, I observed three employees behind the counter, two of whom appeared to be preoccupied with their cell phones. When I approached the staff member who was not engrossed in a phone, and informed him of my intention to pick up a reserved rental, I was instructed to complete the check-in process via the U-Haul app. It was perplexing to witness three employees stationed at the desk seemingly idle, while customers were expected to manage transactions independently through the app.Another customer, visibly frustrated with the inefficiency of the process, attempted to utilize the app for check-in, which further highlighted the inadequacies of the system. It took over ten minutes to download the application, log in, and navigate through the requisite prompts, delaying the rental process further.Throughout this ordeal, the conduct of the employees was far from professional. Their conversation, rife with profanity and centered around a purported rap feud between Drizzy and Kendrick Lamar, was both inappropriate and distracting.Upon finally receiving the keys to the rented vehicle, it was discovered that the additional items, namely blankets and dollies, which had been reserved in advance, were conspicuously absent. Upon raising this concern to staff, the response received was dismissive, suggesting I search the front for any available supplies. This lack of assistance and disregard for customer satisfaction was disheartening, particularly considering the commitment made through the reservation process.Furthermore, the attitude displayed by other employees in the establishment, characterized by snickering and unprofessional behavior, only served to compound the overall dissatisfaction with the experience. It is evident that the standards of professionalism at this establishment are severely lacking.I strongly advise potential customers to consider alternative rental providers, where a higher level of professionalism and customer service is upheld.

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Name: J*** B***
Date: 2024-03-10 23:46:38
Rating: 5
Comment: In, out, no hassle.

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Name: S***** M****
Date: 2024-02-18 16:40:10
Rating: 1
Comment: Profanity is used instead of Customer service. Horrible

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Name: F****** O**********
Date: 2024-01-30 02:58:08
Rating: 1
Comment: They allow there customers to become stuck at this location. Return trucks park blocking the entrance/exit. When you call for help they tell you there is none. They are not allowed to contact management to assist you. If you get trapped in the lot you will be forced to Lyft or Uber out leaving your car behind until the next day, or sleeping in your car until morning when the staff comes in.

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Name: B*** J****
Date: 2024-01-29 05:38:10
Rating: 2
Comment: The app didnt work so I had to have someone at the store help with completing my reservation. In the afternoon while bringing the truck back the app again did not work. The were at least 15 trucks trying to check in / return at the same time. No one was there to help or direct traffic on the property. It was a complete mess… U-Haul associates were pissed off and not happy with the situation. This didn’t help the situation. Go back to having humans check you in and out. It’s a better customer service experience.

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Name: J** L****
Date: 2024-01-22 04:47:46
Rating: 4
Comment: The facility is easy to navigate and well maintained. They are a bit understaffed, but when you can find an employee they are friendly and helpful. The hours are convenient and I really like that the load/unload area of the storage unit is under the building, so youre protected from the sun and the rain.

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Name: M****** J A****
Date: 2024-01-21 16:48:18
Rating: 5
Comment: Good customer service. Clean, and organized. The best I have seen.

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Name: S***** J******
Date: 2024-01-20 15:28:58
Rating: 1
Comment: When I walked in, there wasnt a soul in sight.I started gathering what I wanted to buy near the register and as I did so, I could hear loud talking and laughing from the back.After about 8 minutes a dishelved dude reeking of weed walked out and seemed genuinely surprised and at the same time totally uncaring that a customer was there.When he tried to check me out, he was struggling the whole time, which got worse when he found out they werent managing their inventory correctly - I was trying to buy boxes from the store floor which hadnt been added to the inventory and the system wouldnt let him sell them.This kicked off a 10 minute odyssey of him alternating between staring silently at the computer and calling his boss to try to get him to add the boxes.Unprofessional and chaotic environment.

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Name: T***** M*****
Date: 2024-01-17 18:39:39
Rating: 4
Comment: I used this location for self storage and truck rental. They are great for both. Good trucks and good air conditioned internal storage units. The security is great. Only issues might be the size of the elevator is small if you get an upstairs unit. Also the after hours access door is smaller, however this may be a security feature.

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Name: P******* N******
Date: 2023-12-08 23:06:49
Rating: 5
Comment: Thank you so much for providing exceptional service!

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Name: C******* M*
Date: 2023-12-06 05:55:24
Rating: 3
Comment: The staff was very nice and quick with getting us set up. But make sure when you return the truck after hours to have a copy of your receipt for filling up the tank and picture of the gas gauge.The morning after I returned my rental I saw an extreme amount of charges for gas...I filled the tank before returning the truck. I called customer service and explained this to a woman who was very dismissive claiming they have a picture of the tank being completely on empty and said there was nothing they could do if I didnt have a receipt, cause I obviously didnt fill the tank.So I had to get up, call my bank to find out the time and amount for the charge, go to the gas station I was at the night before, have them find and print it, go back to U-Haul location...the employees there fixed it with no issues and tell me they have problems with people sneaking in at night and siphoning gas out of the trucks and they dont know until someone like me comes through having had to do all this run around. It seems like corporate is failing this location. They need to do something to increase security at this location or fix their attitudes and hurdles for their customers being affected by known issues they cant help the location fix.

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Name: R*** T*******
Date: 2023-11-19 02:13:23
Rating: 1
Comment: By far the worst experience in customer service history the audacity for this man to walk in after i been waiting for 35 minutes that i clocked to come in with an attitude saying what can i do for you as i stated im here to rent a uhual he continued to have an attitude and decides to call the police after denying service with racial actions by serving a caucasian couple that was behind me they even stated no its okay help them (referring to me and my partner) of course the police never arrived and he stated he cant help us with no reasoning why this is the rudest most disrespectful individual i have ever dealt with in customer service he should not be able to clock in another hour as a uhual employee and by reviewing other reviews this is an ongoing issue with this uhual location if negative stars was an option thats what i would have selected

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Name: C****** M******
Date: 2023-10-09 14:37:35
Rating: 1
Comment: Worst U-Haul in LA ! They sure thieves and liars so is the manager Andrew, next time they see meI’ll be getting them all arrested for what they did, right after I slap fire out they face, if u care about ur stuff go to price self storage next door

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Name: A***** C***
Date: 2023-08-11 21:22:29
Rating: 1
Comment: Although the sales associate, Ryan M, was very helpful when I picked up the truck, I was gauged by the overrageous fuel charge simply because there is no gas station nearby that can safely accommodate the size of the trust I rented. I only used 1/8 of fuel and was charged $52. When I spoke with the general manager, Andrew, he said there is nothing he can doBe aware of the potential challenge and excess charge when you rent at this location

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Name: K**** V******
Date: 2023-08-07 19:02:28
Rating: 5
Comment: The staff could not be more friendly and helpful, location has everything you need and ample parking.

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Name: R***** R*******
Date: 2023-08-03 18:33:28
Rating: 2
Comment: They always packed and will have you waiting for 15-20 minutes! They never answer their phone the ONLY good thing I will say is Andrew the manager is very helpful and understanding that’s the only reason I’m putting two stars is because of him being so helpful to me

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Name: A****** L***
Date: 2023-07-22 03:18:20
Rating: 2
Comment: A complete waste of time. And I got over charged. Plus the rental they gave me was unaccessible, and had had to wait for them to give me a different rental.

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Name: H***** K*****
Date: 2023-07-20 04:21:36
Rating: 5
Comment: Everyone was very friendly and helpful. Especially Jasmine at the National location in Los Angeles. Thank you for assisting us at the Storage building.

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Name: m***********
Date: 2023-07-04 16:34:50
Rating: 5
Comment: The cashier rep Steven did an excellent job multitasking. Great customer service. Thought he was a manager. He definitely needs a raise

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Name: F********* G*****
Date: 2023-05-09 20:42:59
Rating: 3
Comment: Cleanliness is important. Not using cuss word by employees would be great. Especially if kids are around. Also the it’s miss leading advertising a $19.99 deal and it’s really not

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Name: F***** C*****
Date: 2023-05-02 05:18:07
Rating: 1
Comment: The worker that helped me has attitude 😒 🙄 this location was very poor in attending me

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Name: R***** B*****
Date: 2023-05-01 20:04:55
Rating: 1
Comment: Horrible experience. Made a reservation 2 weeks in advance. On the day of the rental there were no trucks available. employees didnt appear to care.

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Name: C********* S**** R*******
Date: 2023-04-27 22:11:06
Rating: 1
Comment: Horrible customer service and bad service from employees and management. While using their storage we asked an employee if we could use the charging outlets. They said we could & that it was fine. Later on we were met by a lady named Yvonee and she came to me and told me I am not allowed to use the charging ports & the next time she sees me doing it she will CANCEL MY WHOLE STORAGE. That was so so strange because we got told we could, so we went to the office and asked who she was, and why is she threatening to close down our storage over something we got told we could do. They said she was wrong and they would have the store manager call.Well we got a call from a Ernie claimingTo be the store manager which we found out he isnt a store manager. Someone named Andrew is but we get this call and this guy Ernie is unprofessional and going off on us and making more threats that he will lock up our storage from us and sale our stuff. We have all interactions recorded and we sent it in to corporate of Uhaul. Because staff like this should not be representing such a big brand acting unsuitable & forgetting theyre at work and not at home. So if I were you I would avoid using this place your storage isnt safe with staff like this. I got all my stuff out quick and left good riddance.

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Name: N****** Z***
Date: 2023-04-26 00:14:36
Rating: 1
Comment: Make sure to double check you paper work and keep pictures for your records. Bunch of slackers

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Name: Y*** J*****
Date: 2023-01-04 20:35:55
Rating: 5
Comment: I really liked the store manager

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Name: B* C***
Date: 2022-12-18 05:48:28
Rating: 5
Comment: I really appreciated the pleasant attitudes of the staff and their polite demeanor. It was an experience that was above my expectation today. Great job done from the person who checked me out at the counter, at the vehicle and checked me in at the counter and at the vehicle full staff of excellence!thank you all for a pleasant experience.

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Name: R**** O****
Date: 2022-12-01 19:15:56
Rating: 5
Comment: Could not have asked for a better experience moving with U-haul yesterday. One staff member was incredibly friendly though i was hours late for pickup and overwhelmed. They even extended my reservation to last 24 hours free of charge and I am forever grateful for that. Checkout was just as smooth and the staff member that helped me then was very friendly. Overall appreciate their kindness and the ease of the u-haul experience, which is often challenging and draining.

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Name: M**** L*****
Date: 2022-11-17 20:24:12
Rating: 4
Comment: Great service, but you need more vehicles in that location

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Name: C* G****
Date: 2022-11-15 03:57:15
Rating: 4
Comment: The windshield interior had some hazy film on it which did not clean very easily. A hazard to drive this way especially in the daytime.All of the staff was courteous, professional and helpful.

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Name: W*** J******
Date: 2022-10-23 05:16:11
Rating: 3
Comment: Heres the deal. Staff was awesome. Mobile pick-up was not great. Full disclosure: Iv always used Uhaul and will continue to but was it a treat this morning. My truck got double booked which was fine, that probably happens but I had to jump to 3 different trucks in a 45 minute time span. All things considered, not a huge deal but I chose mobile pick-up to get there and get on my way but it took 45 minutes. Again, staff was dope so no problem with them but wish I didnt have to hop truck to truck. My advice to folks booking mobile...probably still quicker than the line? Maybe show up earlier in the day, but maybe a different location for mobile.

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Name: S***** J****
Date: 2022-09-27 03:36:49
Rating: 1
Comment: The truck smelled like gasoline. The lock was still on the truck along with a full truck of someones belongings.It ruined my whole weekend.

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Name: M***** U*****
Date: 2022-09-21 18:43:37
Rating: 5
Comment: Best U-Haul experience ever! Prompt service, professional staff, quality equipment rental, easy on-line booking process, and seamless app-based return process.

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Name: L****** C*****
Date: 2022-09-19 23:21:00
Rating: 5
Comment: Very friendly, great customer service, go ladies!!!

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Name: T*** A***
Date: 2022-09-16 06:27:10
Rating: 1
Comment: I had a horrible experience. I got charged $40 for gas and $40 for gas service for driving 9 miles. Can some one please explain that to me. I didn’t even move the needle. I asked about it and service was so incredibly rude I just left. I have tried to follow up but it’s really hard.

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Name: J**** H
Date: 2022-09-10 01:18:44
Rating: 4
Comment: Friendly customer service but they are slow as all get out. Nice people but slow moving. Would come again, but I’d give myself an extra 30 minutes for check in.

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Name: m*** h***
Date: 2022-09-05 16:51:37
Rating: 3
Comment: Ok a little slow going but overall good

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Name: A***** K*****
Date: 2022-09-02 20:03:30
Rating: 2
Comment: When i went to return my equipment there was one woman working and she said she couldnt check me out because she was the only one working, but told me that she would do it in the next 30 minutes and Id receive an emailed receiptafter I didnt receive my receipt and confirmation that the equipment was returned after 2.5 hours I went back to the location to confirm, there was someone different working the desk when I got there. When I walked in she looked up from her for and let out a huge sigh when she saw me. I told her I needed to be checked out and she looked me up on the computer to complete checkout. Two separate times in the 5 minutes she was completing my paperwork, she stopped to answer text messages on her cell phone. Ive never seen someone less happy to be working than she was to be at your location. I did notice her name tag was turned backwards so I couldnt see her name. Maybe a coincidence, but seemed intentional.

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Name: J**** S******
Date: 2022-08-24 20:00:48
Rating: 3
Comment: I ordered my pickup truck online for Sunday with an estimate of $45. I knew that with my legend might be a little more a little more so once I arrived at the location Sunday thats a location Sunday morning the the place was clean the staff were straightening up packaging. Most of staff was was nice and helpful one had a little attitude. After checking out and going to get the truck it was stuck between 2 other trucks so my brother went back in to ask the young lady to move the truck in front. We were standing outside for a good 15 minutes or so he had to go back in cause she had forgotten. Another staff guy came out and move the truck. I checked the truck out it did have a few dents. Also 1 tire had low tire pressure the filled it but it didnt have a cap I said well take 1 off another truck tire. On the return They were a little busy so we just left the truck and they said I will get a receipt later I did forget something in the truck I called it was closed by then. Called this morning And they found it and I said I will come and get it later in the day. I finally looked at my final receipt so From my 1st online estimated $45 to $91 my final receipt was $116. I felt that the gas was still full but I was missing 2 gallons so that was $10.50 and then he estimated my travel of 50 miles because it was 20 miles back-and-forth but it ended up being 66 miles also that went from estimate of $31 to $52. All for 4 and half hours of use.

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Name: D***** W******
Date: 2022-08-23 04:29:38
Rating: 1
Comment: The customer service at this location is the worst I’ve ever experienced. Everyone that works here seems checked out or completely lazy. I asked several times for the clerks to apply my gift card to my recent order. I was told that I would need to do that upon returning the vehicle. In order to get it back in time before this location closed (I originally planned to return after hours), I had to rush my move. Yet, once I arrived, there was no employee to help me check in the van. The receptionist told me that he couldn’t leave the front desk and that I would need to leave my gift card number and information with him to complete the transaction later. After waiting two days, this location finally completed the order without applying my gift card credit, forcing me to work with UHaul’s online customer service. This location has consistently messed up several of my orders. I will be taking my business to other rental companies in the future.

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Name: M**** F********
Date: 2022-08-07 18:22:38
Rating: 3
Comment: Checkout was quick and pickup up was easy, but there was a padlock on the truck that was not removed. I did not receive a key and had to drive the truck back to uHaul for removal. Be sure to check for any padlocks on the back before leaving.

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Name: B******* A*******
Date: 2022-08-02 19:49:35
Rating: 1
Comment: Window handle on truck was broken and I was double charged. U-Haul makes it very difficult to reach someone for support. When it comes to scheduling a rental its easy but once my money has been taken after purchase support is non existent with 50 minute wait times on hold and ZERO option for a call back request.

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Name: S****** K**********
Date: 2022-07-25 17:28:19
Rating: 2
Comment: The Uhaul was dirty when I picked it up. The trunk was littered with garbage and the cigarette holder in the front was filled with used cigarettes. I also got on the road 40 minutes after my scheduled pick up time because the side mirror was only attached by Duct tape and needed to be replaced. Great employees who were very helpful.

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Name: C********** C
Date: 2022-07-21 00:50:15
Rating: 5
Comment: Not the best place to move in and out quickly

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Name: K**** J******
Date: 2022-07-20 19:23:54
Rating: 5
Comment: The lady Kelsi has great customer service.

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Name: A**** P****
Date: 2022-07-20 06:22:58
Rating: 3
Comment: U need a code to get in and one to get out. Im old enough to remember when that wasnt the case. Clean building inside and out though

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Name: e* d***** D* l* s**** s***** l***** n****
Date: 2022-07-20 06:13:01
Rating: 2
Comment: The truth is that I didnt like how they treated me, you had to wait because they couldnt find the keys of the car that I wanted to rent until more than 30 minutes passed when they told us wed give them the copies of the keys and when I entered the car I gave off a smell to pipi that I had to keep the windows open and another very important thing, they should keep their bans well checked because the one with the brakes no longer had, it took a long time to stop and I had to drive very slowly, so they should take care of that

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Name: S A*****
Date: 2022-07-11 19:00:35
Rating: 5
Comment: I have 2 storages at this location. Kelsi helped me today when I got another storage and she was extremely professional and courteous. Not only did she help me with the storage but she helped me condense all my belongings into one storage so that it is much more convenient for me. After my visit today I have a 5 star rating for this location. I also saved money getting a truck and a bigger storage.

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Name: S****** M******
Date: 2022-07-01 18:51:29
Rating: 1
Comment: I rented a pickup truck and returned it two hours later. I noticed that I never received my receipt over email as was promised so I gave them a call. Two days later I get the receipt and they claimed I kept the truck for two days. Now I’ve had a number of calls fighting for a refund of that additional day. This location is extremely busy and disorganized. Would advise you renting from another Uhaul location.

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Name: s******* h********
Date: 2022-06-26 03:48:56
Rating: 1
Comment: This location over charged for mileage my mileage from los angeles to santa ana was less than 40 miles one way. I did a turn-around and came back immediately and they odometer had me at 183 miles which was incorrect. Yes they made the adjustments but to be this dishonest Is horrible. Im considering other options to file a legal complaint

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Name: E**** W*****
Date: 2022-06-25 14:45:21
Rating: 5
Comment: The staff was great and super helpful!! Both times we were there (pick up/drop off) they were super busy but still made the process as quick and easy as they could!

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Name: B****** M**** P******
Date: 2022-06-17 00:59:16
Rating: 5
Comment: Such friendly and helpful staff the owner made sure I was helped to my car with boxes and got all the right sizes and volume I needed for my move! Thank you :)

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Name: S**** S*****
Date: 2022-06-12 03:57:16
Rating: 1
Comment: We made a reservation at the Robertson LA location. However, when we went there, no one was there. It took a lot of time to find out that there was no one there and that our reservation was moved to a different location without informing us. It took us over an hour to get to that location. Why did they not call us that there were no trucks at that location? We could have gone to the new location without problems. Instead, we wasted around 2 hours trying to get our truck. I will never use U-haul again. I will look for other companies and may use a moving company instead. This is a bad company and I hope it goes bankrupt.

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Name: M*** S*****
Date: 2022-06-07 00:17:33
Rating: 1
Comment: There was one person checking everyone into their storage units and for van rental. They did a very good job managing this, but they were overwhelmed with a line out of the door - I arrived 10 minutes before my scheduled 9:30am pickup time and there was 15 people in front of me and within 10 mins another 15+ people behind me. It took me an hour to get my rental van and when I got in it it was filthy - dust and dirt all over it, trash in there and the fuel was marked as Full on my contract, but the actual tank was closer to 3/4 full, so when I filled it up to take it back I over filled it as I didnt want to get charged for a full tank - I noted this when I checked the van over, but still over paid for fuel on returning it. The check engine light then kept coming on saying the engine oil was low and to top up, so I was concerned it would breakdown during my rental period, which is poor.

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Name: L******* J****
Date: 2022-06-04 19:12:32
Rating: 1
Comment: I waited in line for 2 hours! Now I am finally sitting in my truck, but the way is blocked. Everything is jammed in a narrow alley!

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Name: T** O*
Date: 2022-05-22 22:18:07
Rating: 5
Comment: Make sure customer has equipment/items they paid for before leaving. I purchased the use of a dolly & moving pads, but didnt realize until after I left. Luckily, I didnt need the items after all. And, because your customer service was otherwise so stellar, I didnt mind the mistake.

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Name: K***** '***
Date: 2022-05-16 21:14:46
Rating: 5
Comment: I think her name was spelled Keiona - she was so helpful with some misunderstandings I had when I first came in and she made sure she we weren’t lost on the facility. Give that lady a raise!

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Name: J*** C******
Date: 2022-05-16 03:05:46
Rating: 1
Comment: They charged us a gas and cleaning fee on the deposit even though the truck was in the exact same condition and came back with more gas. Avoid at all cost. Definite scam going on at this place. Going to file a charge back with my bank.

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Name: V** b***
Date: 2022-05-03 00:38:21
Rating: 5
Comment: Amazing service, quick and easy. Made our move a lot smoother.

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Name: D**** T*******
Date: 2022-05-02 00:43:27
Rating: 5
Comment: This place has the best service I have ever had!

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Name: V***** H********
Date: 2022-04-22 00:19:38
Rating: 5
Comment: I went down to this U-Haul truck place in Memphis wonderful young lady down there she is adorable I just say that cuz Im old I am and she was so nice and kind so I went back today to give her a token of love because she is very professional she knew everything about the trucking the truck everything she really helped me at the time and I appreciate her thank you for your ear Keanu

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Name: J* M***
Date: 2022-04-10 03:54:52
Rating: 5
Comment: I feel like family when I come in to pick up or return my truck. Randy is amazing at asking about my family and me personally. He works quickly to check in vehicle and get you a receipt so you can get on your way. If I had 3 Thumbs I would give 3 thumbs up!!!

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Name: M****** K*******
Date: 2022-04-06 16:53:20
Rating: 1
Comment: They have a nice scam going. They mark down your current gas tank as having more gas than you have, so even though you put in much more gas that you use, they still bill you for gas. Take photos of your gas gauge before you leave and once you return your vehicle or you will get gouged. I called to complain and was told they would refund the $70 for gas I was erroneously billed, but that never happened.

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Name: R****** R
Date: 2022-03-28 05:13:34
Rating: 5
Comment: Exceptional service from Galen and his team at UHaul Baldwin Hills. I did a cross country move using Uhauls UBox service. I wasnt sure what my situation would be once I got to Los Angeles, so I opted to have the UBoxs delivered to this location. It was easy to schedule a time to get access to my containers (make sure to make a reservation using the 1800 number before you get there). They have a forklift crew that will bring the containers out for you. I did a couple trips with my car to get some small essentials. When I was ready to move everything, I hired a local moving company, schedule a time to access the containers and they made it super easy for my movers to pull up and unload the containers. All in all, using Uhaul was the simplest, stress-free process for a complicated move, and glad I choose this location.

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Name: M************* T*
Date: 2022-03-14 23:05:12
Rating: 5
Comment: Excellent services & efficiently working equipment with cheapest payment

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Name: J******* D*****
Date: 2022-03-08 19:47:48
Rating: 2
Comment: I was told I had a $27+ credit for fuel but you only credited me for $12. Now I have to chase down my $15 and nobody has time for that. Moving is hard. We come to you in a time of change. Getting treated like the employees just dont care then having to chase down our money is ridiculous. Everyone seems to be overcharging now to make up for covid inflation, Its the wrong way to do business. The fuel meter was nearly at 1/4 tank. I deserve full credit and you guys ripped me off in writing.

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Name: L*** H****
Date: 2022-02-11 02:13:18
Rating: 4
Comment: Good price helpful staff

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Name: t** t*******
Date: 2022-02-03 05:01:04
Rating: 4
Comment: Van rental was fine, this dealer is fine. But U-Haul corp. should make it easier to find your final bill, showing actual mileage and gas charges. Maybe just email it to you??

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Name: b**** e***
Date: 2022-01-27 07:41:24
Rating: 4
Comment: They might be under staff but they work hard

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Name: R***** W*****
Date: 2022-01-25 19:08:47
Rating: 5
Comment: These people are wonderful. Not only did they make our U-Haul drop-off easy, but our car broke down in their parking lot and the ladies here proceeded to call us a tow-truck and direct cars around ours while we waited. 100/10 customer service.

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Name: W***** B******
Date: 2022-01-19 23:05:27
Rating: 5
Comment: Amber and her team as usual gave exponential service and help get the process going! I enjoy walking into a facility where not just the customers are smile but the employees as well. I am thankful for her and her team for always having my back. Every customer I saw that day was very pleased.

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Name: U** K***
Date: 2021-12-31 03:05:23
Rating: 1
Comment: I ordered the truck 3 weeks in advance, and a day before I get a call that you dont have a truck for me and my order should be canceled - A DAY BEFORE I NEED TO MOVE, cause moving isnt stressed enough. Eventually, there was 10 found, my stuff didnt fit, and had to waste half a day driving to LA and back to PS - an additional 250mi, 6 hours, and at least an extra $60 in gas. I ordered the truck 3 weeks in advance, how is that possible Im getting less than 24 hours notice you have negative inventory?! Extremely unprofessional, I really hope to never need to use your unreliable service again.

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Name: M*** Y****
Date: 2021-12-12 13:08:52
Rating: 5
Comment: I was processed and drove away within 10 minutes of pick up. I was checked out immediately. Very easy process and friendly staff. Moving is stressful but your employees made it stress free.

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Name: M**** B**********
Date: 2021-12-07 03:24:21
Rating: 2
Comment: They overcharged me, and no one responded to my email.

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Name: N****
Date: 2021-11-25 07:08:13
Rating: 5
Comment: The staff are always so friendly and helpful. Unfortunately I’m moving out of the city but I’ll definitely recommend this location to friends!

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Name: I***** B*****
Date: 2021-11-14 01:35:30
Rating: 1
Comment: Arrived in time w/ a reservation. Waited 30 minutes to get the contract. Was asked to wait outside for someone. had to remind them that i was waiting 15 minutes in. Turns out they do not have the trailer. Had to cancel/refund. Wasted more than 1 hr for nothing...

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Name: S****** R**
Date: 2021-10-11 03:38:43
Rating: 5
Comment: Good service. Been a repeat customer for several rentals and would recommend to a friend.

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Name: M***** P*****
Date: 2021-09-24 20:39:49
Rating: 5
Comment: Amber is nothing but AMAZING!!!!! She and the staff are kind and helpful!!

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Name: S***** M***** M*******
Date: 2021-09-13 17:08:54
Rating: 2
Comment: They charged me for extra time on they give me a very bad experience since they over charge me and oenaliaed me for returning the car the next day when the car was returned on time the same day... BE careful they will scam you if you dont cross all the Ts and dot all the is... Not good customer service... They rip you off.

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Name: K******* d* V*****
Date: 2021-09-10 16:53:12
Rating: 5
Comment: Highly recommend this location.: good inventory, clean, swift and with cheerful service, especially with Amber at the desk! We came in after having a disappointing interaction with staff at U-haul of Crenshaw, and needed an immediate trailer rental. Amber worked quickly to provide service to customers- there was a very long line, and she multitasked using two computers to make sure she was getting folks their rentals as fast as possible. She accommodated several customers last-minute requests and even double-checked the inventory to make sure we were getting the best rental for our needs.

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Name: B A*
Date: 2021-09-01 16:24:54
Rating: 1
Comment: Worst experience with using their shipping pods, my stuff was over a week late. had NO furniture during that period. HORRIBLE customer service ALL THE WAY AROUND. Absolute last time I use Uhaul. Prices are INFLATED too.

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Name: E**** N*******
Date: 2021-07-19 06:55:33
Rating: 1
Comment: ZERO STARS IF I COULD.Julio, a staff member at the Obama Blvd location, made my experience with that U-Haul location absolutely horrible. After assisting all other customer in front of me (at an extremely slow and careless rate), he proceeded to treat me differently to all the rest. Where others were welcomed up to the counter, showed details on the computer screen and helped with a much friendly attitude, I WAS NOT TREATED THE SAME.Right away I was told to stand back, do not come past or near the shield, don’t touch anything, although customers before me were standing next to him, looking at his computer screen AND STANDING BEHIND THE SHIELD. Was then charged for excess miles/equipment that wasn’t even available in store/warranty. When I asked for those items to be removed, he claimed they couldn’t be adjusted and I’d have to take it up with customer service. Didn’t want to argue, accepted and PIAD the charges that HE claimed were non-adjustable.Julio personally handed receipts/final documents to all customers he assisted before me, when it came time to hand me my papers, he slid them under the barrier shield and told me to wait until his hand had been removed before I was able to take them.Discrimination and prejudice behavior are not appropriate traits for ANY employee to exude during a shift for ANY company. Treating ANY customer with the disrespect he showed me today was beyond inappropriate.SERVICE AT THIS LOCATION IS TERRIBLE. HOUR LONG LINES EVEN WITH RESERVATIONS/CHECK IN.JULIO RUINED MY EXPERIENCE WITH U-HAUL. DO NOT RECOMMEND THIS LOCATION TO FAMILY OR FRIENDS.TERRIBLE CUSTOMER EXPERIENCE.

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Name: P*** P*******
Date: 2021-07-17 13:20:41
Rating: 4
Comment: Its a great location and they have great staff, but they really need to hire more people. They dont have enough staff to serve everyone promptly so you might wait in line 15-30 minutes.

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Name: �*
Date: 2021-07-16 17:36:37
Rating: 1
Comment: Very bad place to unload ubox for tractor and trailer driverWait 2 hours to unload 1 UboxBack on street nobody help you and no car wait you backingThey always rushDon’t come here to unload ubox

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Name: J**** C*******
Date: 2021-07-06 23:02:32
Rating: 5
Comment: I dis the process in the app, I had few questions and the were answer quick, the cargo van was clean and people was really nice there. I don’t recommend this location.

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Name: R****** F*****
Date: 2021-07-05 22:07:35
Rating: 1
Comment: Disorganized, messy trucks, always takes a while for staff to sort themselves out. Extra charges after check out that aren’t clear. Thank god I’m moving and will be using a different location moving forward

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Name: J**** H***
Date: 2021-07-03 05:09:11
Rating: 2
Comment: Poorly managed store. Employees care little about customer service. It took three trips to the front desk to get two trucks that where blocking my truck moved. Why was I not given the front truck?

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Name: J***** W*******
Date: 2021-07-02 04:54:55
Rating: 1
Comment: THE STAFF IS VERY UN PROFESSIONAL! NOT HELPFUL AT ALL.

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Name: M** I*
Date: 2021-07-01 00:54:05
Rating: 4
Comment: The staff was helpful and the vehicle worked great. A downside was that the location was a little packed and hard to find a parking. Staff availability could be improved as well, as I was unattended for 20 minutes for one simple question.

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Name: A****** D****
Date: 2021-06-21 16:24:42
Rating: 1
Comment: When I was returning my vehicle there was a semi blocking me. I asked what should I do and the agent took my keys and said he would take care of it. Then an additional charge was added to my bill. Go to the Crenshaw location instead.

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Name: O**** C*****
Date: 2021-06-20 15:01:52
Rating: 5
Comment: The staff are rockstars. Particularly the ladies at the desk!

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Name: E**** C*****
Date: 2021-06-12 01:50:35
Rating: 1
Comment: Too much to do with the app. Need more workers to help with customer service.

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Name: S***** L****
Date: 2021-06-07 12:40:14
Rating: 1
Comment: Dirty and Nasty seriously plus their service of helping folks all BADD

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Name: A**** W***
Date: 2021-06-05 22:24:26
Rating: 1
Comment: I had reserved e 15’ truck 2 days in advance. When I got there the person behind the counter could not find my reservation. I gave him the confirmation number and he couldn’t find that. So being frustrated he started entering information into the computer as a walk in. Then after going through all the information again he then had trouble finding the key to the truck that the computer printed up to him. After trying to search for this key I told him just pick one. I was already there for 25 minutes. So he went to his boss and she came out to see what the problem was. The manager found that the computer was logged into the wrong system. When that was corrected my reservation came up and I was finally able to get the truck, but now I had to go to the back of the building where the truck was park in and parking structure for which I had to back it out with no assistance hoping not to hit any support pillars. I was able to do that then I’m trying to get out down the driveway I wad blocked in for 3 more minutes till it was moved, then I was on my way to do my work with a delay of total 35 minute at 8:35am. Upon returning the truck I return it to the same location down the driveway to a spot that say stop here and someone will check it in. This was at 10:43am. So they said just drop the keys on the counter and go. I just got my receipt and it said they checked it in at 2:30pm. I saw no difference in charge so that was ok then but they did charge me for a dolly that I did not rent. So now have to find how to dispute that. So that was my experience at this location today

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Name: y**** j****
Date: 2021-05-29 20:19:26
Rating: 5
Comment: Organized, VeRy PoLite, Professional, VeRy big Facility. Make Reservations sMooth process. Do Recommend 📦🚚📦

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Name: J*** C
Date: 2021-05-20 02:56:08
Rating: 1
Comment: First time with uhaul. Terrible experience. Nobody acknowledged me or offered to help when I was trying to check in. I had to ask the employee even though they were sitting in front of the register.I was charged for fuel even though I filled up to the same line prior to returning the vehicle.There was a locked dolly in the truck that I didnt request, but they charged me for it. I was also charged for furniture pads that werent requested nor was it in the truck.If you need to come here, take pictures and document everything!

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Name: D**** S*******
Date: 2021-05-09 03:23:26
Rating: 1
Comment: I had to unhook the trailer on my truck and help someone else pick up their trailer and hook it

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Name: S**** S****
Date: 2021-05-03 00:58:54
Rating: 2
Comment: They hardly answers their phones. I dont know if its lack of employees or what. When they do answer beautiful customer service.

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Name: C********** C******
Date: 2021-04-28 02:14:03
Rating: 1
Comment: I had originally reserved 3 U-boxes to be loaded at the Santa Monica location for a cross-country move. While purchasing boxes there a week prior to my load date, the front desk advised me they dont do U-boxes there, and transferred my reservation to Baldwin hills. When I arrived at Baldwin Hills on moving day, the U-boxes werent there, and they tried to tell me it was for the wrong date (it wasnt). Meanwhile I have movers waiting in the truck to unload, whom Im paying by the hour. Ultimately they sent me to the Alameda location which is like their main warehouse 30 min. away, and I was finally able to load there.TLDR: just use PODS and save yourself the headache of dealing with these guys incompetence.

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Name: M*** L*****
Date: 2021-04-26 18:09:31
Rating: 1
Comment: Do not rent from this location. Terrible terrible experience! You’ve been warned. Use the Crenshaw location instead!! You can thank me later

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Name: a**** a*********
Date: 2021-04-15 05:00:35
Rating: 1
Comment: They overcharge me, very bad experience here

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Name: z*** v*******
Date: 2021-04-12 13:19:43
Rating: 1
Comment: We rented a U-Haul van on Saturday at the Uhaul off Obama to be returned on Sunday.I had my sister to go up there early because our Appointment was at 6:45pm. When I arrived my sister and the other customers had a minor altercation with the employees, because no one was acknowledging them they have been there for over 20 minutes. they told them they were closing and why they come late but the appointment was 645 . The employees customer service was not very good except for one helpful young man. Because of the actions of one of these employees she Decides to hit the button and call the police, because she felt threatened because she was disrespectful. When the police came they explain what transpired and at the end of the day it’s all about respect especially if you’re working in a customer service type of business U-Haul you need to train new employees a little bit better than you are this is a very terrible experience I can’t believe we experienced this here. Also she didn’t want to even rent us the van she said was close.

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Name: M***** J******
Date: 2021-04-03 22:51:39
Rating: 5
Comment: Everyone at this location was helpful. We were having trouble with the mobile set up process and they took care of us.

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Name: S** L*****
Date: 2021-03-25 01:48:09
Rating: 1
Comment: They dont take cash, Google pay, Apple pay anything pay. Not to mention the customer service.

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Name: M**** W*******
Date: 2021-03-23 17:14:21
Rating: 5
Comment: I went to this U Haul after being turned away by another one for not having any trucks available. From the moment I went in, I was greeted by a young lady who came from her office. She immediately found a van for me and I was on my way.

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Name: M**** M******
Date: 2021-03-19 02:51:29
Rating: 4
Comment: I came to this location after hours to do a truck drop off. It was easy to do using the app and the instructions provided on the app. The only trouble I had was locating the box to put the keys in.

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Name: L*** L***
Date: 2021-03-18 23:22:54
Rating: 5
Comment: I have used U-Haul four times. The first three times I had an excellent experience. Unfortunately this last time there was a problem but Amber worked with me and helped me with the situation. She was very helpful by making me aware of my rights as a customer. Amber took the time to help me even though I was three thousand miles away and she is an excellent representative of the U-Haul corporation.

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Name: M*** G*******
Date: 2021-03-15 20:38:29
Rating: 5
Comment: Ive rented U-Hauls a number of times in the past few years in the LA area. This location, by far, had the best customer service Ive ever experienced. Every employee I interfaced with treated me with the highest level of professionalism and customer service. I dont normally leave reviews but this U-Haul site deserved it. Special recognition to Mary at the front desk who helped me situate my rental when the self check-in system was giving me a hard time.

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Name: T*** W******
Date: 2021-03-15 18:18:29
Rating: 5
Comment: The customer service representatives they were two very professional friendly and helpful ladies. My rental went very smooth

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Name: T***** W***
Date: 2021-03-08 21:52:44
Rating: 1
Comment: I rarely waste my time writing reviews. I’ve rented uhaul many times and never any problems. This place is horrible. The lady at the front desk disappeared for 10 min and I had to find another employee to help me check in. They. Charged me a $20 after hours fee for my truck but I returned in before 4pm and before I said I would. The gas tank was lower than it said on the paper. Also the outside of the truck was very dirty. Horrible experience. Stay far away.

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Name: B**** V** A***
Date: 2021-03-03 11:21:38
Rating: 5
Comment: The staff are super freindly & hard working.... They probability dont get paid enough

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Name: l*** c********
Date: 2021-02-01 02:45:44
Rating: 2
Comment: These guys did not offer help me get a reservation I had to go to a different location

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Name: H******* G******
Date: 2021-01-30 20:07:11
Rating: 1
Comment: Worst company ever. Made a reservation with days of anticipation. When I arrived they didnt have the trailer I rented. They sent me to a different location saying they had one available and reserved it for me and when I arrived at such location they said they didnt have it either.

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Name: A**** L****
Date: 2021-01-22 22:24:06
Rating: 5
Comment: I went there for information and a young lady helped me was very informative and directed me in the right direction

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Name: A***** M****
Date: 2021-01-12 00:50:18
Rating: 5
Comment: Always helpful and professional its my go to after my first experience with Asia. Brandy was nice too. Its like a family kind of vibe there.

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Name: K********** �****** T*****
Date: 2020-12-26 16:37:43
Rating: 5
Comment: Need to move some supplies. Quick No Hassel Professional Service. Really cool Staff. Down to earth. Top notch pick up trucks and cargo vans. Excellent running condition.

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Name: D****** V****************
Date: 2020-12-07 20:32:35
Rating: 5
Comment: This place is great cuz Amber the manager does a great job. She is friendly anD personable and does her job well.

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Name: T****** W*****
Date: 2020-11-19 20:25:09
Rating: 5
Comment: Excellent Customer, Service extremely Helpful Staff.

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Name: L*** G*****
Date: 2020-11-16 17:11:25
Rating: 1
Comment: We reserved a truck for 7am using mobile pickup. It didnt work, the phone lines had us waiting for an hour. They couldnt help us and told us to wait for them to open at 9am. When we finally got help, their excuse was oh were not doing 24/7 pickup. We didnt get a truck until 9:45am. We were operating on a schedule, and the near three hour delay cost us hundreds of dollars in various ways. I will avoid U-HAUL like the plague going forward.Oh and we found an open tube of toothpaste in the cargo bay. Gross.

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Name: L* B**
Date: 2020-11-02 03:25:26
Rating: 2
Comment: Very rude and unprofessional people made an appt tried to confirm hours later and was told i did not have a reservation had to go through alot on top of that my mother jad just died it was just so stressful situation

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Name: J**** O****
Date: 2020-10-31 17:14:21
Rating: 1
Comment: Wait of one hour despite doing online check in.

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Name: K***** B******
Date: 2020-10-30 19:25:54
Rating: 5
Comment: Awesome Team! Awesome manager! Great truck availability! The whole team went out of their way to get me the right truck for my move. Thanks 😊

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Name: M* T**** L***
Date: 2020-10-10 15:53:59
Rating: 5
Comment: Clerk was very helpful. Got what we needed to send our things back to SA,Tx.

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Name: A****** F*****
Date: 2020-10-02 23:23:34
Rating: 4
Comment: We had a wry rough start but Amber the manager and front desk clerk Diamond gave good customer service

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Name: K******** H****
Date: 2020-09-26 14:34:37
Rating: 1
Comment: Baldwin Hills itself is fine, Uhaul national reservation if TERRIBLE.I will never ever recommend Uhaul again. NOT because of the local offices, they really tried to help. However, your reservation department gave me a run around that cost me 1 day of my time, over 100 miles of driving, and immense stress. I have used Uhaul for years and never was told on the day of pick up there is no truck and that there was no REAL reservation. I was told that the $50 deposit is not a real reservation. I am telling everyone I can about how terribly Uhaul is now running their business.

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Name: E**** P****
Date: 2020-09-20 04:03:38
Rating: 1
Comment: Staff is rude an not professional it’s very dirty. Take long time to answer the phone

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Name: J**** G****
Date: 2020-09-10 03:01:43
Rating: 5
Comment: Team member was quick, helpful, decisive. Location had more than enough equipment. I was in and out of there in about 15-20 minutes. Really helped, considering Budget Truck Rental cancelled on me the day of.

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Name: j** m******
Date: 2020-09-08 04:39:56
Rating: 3
Comment: On the return, the first thing the agent said was, You better fold those furniture blankets---see that sign?---I will have to charge you $25 and pointed to the sign in the cargo area of the truck stating this. No welcome back, just a lecture. Of course, I spent the next 90 seconds folding the blankets---I dont fold things evenly, but it must have been good enough. (At the end of the past two rentals, I left the blankets unfolded and nobody said anything).

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Name: K** L**
Date: 2020-09-07 07:45:32
Rating: 2
Comment: I received perfect service from the two male staff with great patience and profession! Thank you! The female staff looks like that she doesn’t like her job. It’s my first time driving 10’ truck and I was learning by myself how to start and operate it in the car for just one minute after I got the key. And then the female staff kept asking me to drive and leave by knocking at my door again and again. It’s so rude and impolite and disrespectful to customer, Ok? I paid for my hourly renting rate and your salary . Customer, remember to avoid being accepted by the black woman staff.

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Name: J********** C*****
Date: 2020-09-05 15:18:58
Rating: 1
Comment: This is a poorly ran establishment the Gm doesnt have a clue on what customer service IS she is the most GETTO manager EVER everyone just does their own thing all day its always a long line not one employee likes the place....... This is from an former employee i hope the place gets shut downBecause they have rats in the store too

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Name: b*** s******
Date: 2020-08-31 05:17:34
Rating: 5
Comment: Maurice, our customer service agent at the front desk, was incredibly helpful. Even though the location was sold out, he went above and beyond to help us find a truck. My daughters move out date was the same day. Without Maurice, that would never have happened.This is one super satisfied customers. Thank you Maurice!!!

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Name: B**** S******
Date: 2020-08-30 06:24:28
Rating: 1
Comment: They made bad reception of the product that I rented; I already made my claim for the debit of my card without prior authorization and poor attention at the time of receiving the transport.

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Name: D**** A*****
Date: 2020-08-23 14:18:31
Rating: 3
Comment: I’ve only rated it average for how long it took for me to retrieve items however, the average doesn’t apply to Amber the women in charge or her employees. They were a tremendous help despite being dealt with a small facility (one-way entrance/exit). The employees (Donavan and the lady in charge) at the warehouse at 89th street where my uBoxes were kept were great too. They were quick despite having a small alleyway to work with. Wish I could give more.

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Name: T**** P*******
Date: 2020-08-22 18:45:15
Rating: 5
Comment: Friendly and helpful staff that stayed 15-20 mins past closing time making sure I was situated in a pinch! Was very grateful for their consideration and help. Highly recommend!

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Name: M***** P*****
Date: 2020-08-15 13:23:00
Rating: 1
Comment: Do not trust Uhaul with your move. I moved cross country and ordered a U-box. Pick up was fine but when I got to LA the movers Uhaul connected me with didnt even have my dispatch. Even though I paid for it. I spent hours on the phone trying to get through to someone and each person gave me a different answer. The day my stuff was supposed to arrive I did not have movers and Uhaul informed me my stuff wasnt even in LA yet and they didnt know where it was. I called again Tuesday and my stuff had been there all along. I ended up just getting my own movers and the day I told them to get the box Uhaul was not responsive and almost didnt let my mover pick up my box. Worst experience ever. Do not hire these people for your move.

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Name: E**** M******
Date: 2020-08-13 14:41:31
Rating: 1
Comment: I cant believe it took me 30 minutes to leave because the manager or the woman that was helping me choose on the captain phone texting doing something else employees shut up said of do her job and serve me and give me out she was on the phone all the time and with the talking to bought employees things

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Name: C***** V** V****
Date: 2020-08-11 03:20:14
Rating: 4
Comment: The first truck they brought out for us had no drivers side window. It would be better if the equipment was more thoroughly vetted. But the staff was friendly and helpful and took care of the situation immediately. The truck we ended up with was clean and in good condition as was the appliance dolly

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Name: D**** H******
Date: 2020-07-28 16:57:25
Rating: 1
Comment: Poor management. First U-Haul I went to that did not accept a fully valid foreign license, even when I also had my passport.. U-Haul, please put competent managers in place.

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Name: S***** A*********
Date: 2020-07-26 17:49:50
Rating: 1
Comment: Absolute Incompetence.Don’t rent from this UHAUL. Poor organization and they forgot to tell us whether the rental was in town or one way; resulting in us driving to where we thought we can drop it off, only to be told to go back to Baldwin. The location we attempted to drop it off also informed us that a customer yesterday had the identical problem from Baldwin and that the location had to call Baldwin.Clearly this UHAULs facility is on another level of incompetence if other UHAULs say that they don’t know what they’re doing.

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Name: M******** R********
Date: 2020-07-25 22:34:51
Rating: 2
Comment: They charge to much just for a small Uhaul plus they charge these ridicules hidden fees and ridicules amount for gas . the guy never told me my card with be charge with just the estimate so now i have to wait 3-5 days for the the actual charge to be place. If you think your just going to pay for 30 dollars just know your charge id going to be more than 30 most likely 70

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Name: R** P****
Date: 2020-07-25 13:41:29
Rating: 5
Comment: I was moving which is never a joy!The staff was so nice to me. The place was so clean!And when I was there, they had some disagreeable people. And they handled it with such class. And it was clearly not even their fault. Thats so rare these days. Good for you guys! And thank you for being so kind.

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Name: F******** V*****
Date: 2020-07-24 01:33:25
Rating: 1
Comment: Overcharged me the cars lights wasnt working and I had to do the moving the next day. I have explained this and nobody seems to care

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Name: Y** Z***
Date: 2020-07-21 02:02:20
Rating: 1
Comment: It was a very frustrating experience. My friend reserved a rental van on their self-help app, which was supposed to make the process easy. However, the process was a complete mess. We waited for over 30 minutes, only to be told that the manager Amber Arzu couldn’t find the key to the van. During the entire time, I didn’t hear a single apology from the manager. Nor did she try to come up with a reasonable solution. We ended up switching to another location. If you value your time, think twice before going to this location.

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Name: J*** F****
Date: 2020-07-03 17:52:33
Rating: 1
Comment: WARNING: DO NOT USE THIS LOCATION. This is an extremely poorly run operation. It took 40 minutes to get my cargo van - which I had reserved via the app - at midday on a normal Thursday. I picked it up at noon and returned it at 4pm, after gassing it back up. And I sat and waited for 20 minutes for someone to inspect the return. Frustrated, I went into the lobby where the afternoon clerk said to just leave the keys with him and he’d email me the receipt. I did and left. This morning I got my receipt and was charged $45 for 3 gallons of gas (even though I had refilled the vehicle). Then they charged me an additional $20 for an “after-hours return.” It was not after hours. It was 4pm. Tried calling to refute the charges. Was put on hold for 40 minutes before I hung up. Completely ripped off. Fair warning. Avoid this location. Avoid avoid avoid.

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Name: C** M******
Date: 2020-07-03 02:40:08
Rating: 1
Comment: I left the store with the gas tank just below 1/8 full. I returned it with more gas than when I left, above the 1/8 full line. I was still charged $4 to put 0.10 gallons of gas in the truck. That would equate to $40 for 1 gallon of gas, which seems absurd, but also there was no need for them to put gas in the truck since I returned it with more gas than I left with. None of it makes sense, and if they tack on bogus charges like this to everyone then I would never recommend renting from this place again.

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Name: P**** C***
Date: 2020-06-19 02:42:26
Rating: 5
Comment: The day manager was so friendly and so helpful we got everything that we needed for moving purposes

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Name: T*** A*****
Date: 2020-06-08 20:37:56
Rating: 4
Comment: This location got me into the rental quickly and checked it back in with very little wait time. Diamond was my associate, and she was thorough, knowledgeable, and professionally brisk without being pedantic or explaining anything too quickly to understand. I highly recommend her and this location. I only gave this location a 4-star rating to guarantee my review gets read. Superlative job, everyone. Thanks for staying open during a very difficult time.

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Name: I**** K*
Date: 2020-05-28 03:48:15
Rating: 4
Comment: The lady at the Register was wonderful, very kind and helpful and even though there was a long line, she looked after customers at two cashiers. She was very helpful. The only thing I would complain about it the Uhaul dealer I first called which sent me to a location 6085 Venice and there was no one there. I had to call several numbers before I was redirected to this branch. Next time I wouldnt call a dealer through Google maps, I would go straight to the official branch. Also the $19.99 a day is not true once you add up all the additional costs. I walked out with a $89.00 with coverage and milage for renting a 10foot for a few hours. Anyway great marketing, it worked.

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Name: M***** T*****
Date: 2020-05-12 15:55:56
Rating: 4
Comment: Checked out a van without a reservation without any issues. Upon returning Amber the GM was very helpful and made sure I wasnt erroneously charged for anything (fuel mismatch). Please note this was during COVID and all workers were wearing masks and other precautions were taken at registers.

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Name: R*** Y****
Date: 2020-05-12 13:13:14
Rating: 2
Comment: Cashier seemed high at pickup, took forever and moved slowly. Nearly lost the keys which made me feel nervous, seeing as my day of moving was on a tight schedule.Truck only had 1/4 tank in it at pick up what the heck? And then when I returned it that evening the lady said with an attitude, “uhhhh it’s like almost on E.” So I said, yeah, that’s how you guys have it to me!To improve service, only hire staff who are strong morning people and/or don’t get high before work. And fill trucks up with enough gas between rentals that customer doesn’t have to fill it during the move!Truck itself ran fine and served its purpose.

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Name: M**** B****
Date: 2020-05-11 21:15:56
Rating: 2
Comment: I made my reservation well in advance and on the day I went to pick up I open the back and there are no dollies. I ordered 1 utility dolly, 1 furniture dolly and 1 appliance dolly. They were out of all and I had to go rent from Home Depot instead because none of the local Uhauls had dollies. I feel if I already had these on hold they should not have been rented out unless I was late to pick up my equipment but I was on time and was inconvenienced. I also wanted to return the truck to another location which I was told I couldn’t do because there were no one-way vehicles as if the truck could talk and tell me it wasn’t a one way vehicle itself. Like how can I not take it and drop it somewhere else like it knows it’s supposed to be dropped off at the same location.... like no! That just didn’t make sense to me if you are all one business I should be able to drop off at a different location. This was just a poor experience and I spent Unnecessary money having to rent dollies elsewhere that in the end cost me $150 because i had to wait for someone with a truck to help me return them because i had to get the uhaul back by 8 and Home Depot was already closed.

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Name: T**** B******
Date: 2020-04-23 17:18:07
Rating: 2
Comment: The mobile phone pickup and drop off process can be absolutely frustrating! One would think that doing all this precheck-in computer strokes before hand would shorten the process when arriving to pick up one’s equipment; however, the process for me, even given this was my second, or third time doing it this way, was tremendously frustrating, and a longer period of time to retrieve the equipment I was seeking, than going to the counter. It felt like such a waste of time. I would never go through this process again, and perhaps not rent from U-haul again, given the experiences I’ve had with this company over the years I’ve patronized it. It took me an additional 26 minutes after arriving to finally retrieve the van I rented. Four days later I needed to rent again, and went to Budget Truck rentals, and the experience was no less than perfect! Newer, and better vehicles, and way less hassle the rent!

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Name: T**** L***
Date: 2020-04-11 18:34:23
Rating: 5
Comment: The manager of this store, I think her name was Amber was very sweet and informative. She helped me out and explained the rental process to me with no problem. I would go back there over and over!

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Name: N**** S******
Date: 2020-04-08 13:51:14
Rating: 5
Comment: I really love the staff and they manager they are very professional and have good customer service I will be letting people know that they should go to U-haul on Obama street

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Name: R*** E* R**** B****
Date: 2020-04-04 03:31:08
Rating: 1
Comment: The staff was no where to be found. If it wasn’t for an employee who so happened to come in on his day off walked to the back and got the employee members attention, I would still be at the counter till this day.The employee in question, was on the phone when I first walked in talking to someone about a fleet being towed in at 4am that morning and completely ignored me, the customer. I eventually left and returned and the 1st paragraph happened.The storage had no padlock for my unit and staff could careless. If it wasn’t for an employee who works in the fleet area helping me I would be without a padlock.

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Name: t***** w*********
Date: 2020-03-27 01:53:41
Rating: 1
Comment: Horrible service they close the door in my face at 6:50 when they close at 7 oclock I used to work for you haul so I know the doors are suppose a close until exactly 7 oclock would never come here again I were not recommend anyone to come here

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Name: K****** B***
Date: 2020-03-21 11:53:50
Rating: 3
Comment: The front desk staff have always been helpful and informative when I’ve spoken with them, there is a good selection of boxes and they do their best to accommodate multiple customers, but there is only ever one person at the desk and wait times for help or service can sometimes be long.Even with self check-in and return for truck rentals.

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Name: E W***
Date: 2020-03-17 15:57:19
Rating: 2
Comment: I ordered and was charged for blankets which was not given to me. I had to make a return trip to the dealer to get my blankets. Then I was charged for TWO days rental on the truck when I had the truck from 11:51am to 5:27pm on the SAME day and I only put 18 miles on the truck! Plus I would have returned it sooner had it not been for having to make an extra trip for the blankets. And then to add insult to injury, I was billed the next day for also having the blankets for two days. In all, my experience was unacceptable and I will be contacting your office for corrections.

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Name: A** T*****
Date: 2020-03-13 23:55:54
Rating: 1
Comment: FRAUD FRAUD FRAUDEstimate price by phone was 370$, I paid 432$ in store and paid 138$ extras when drop off, for 1 hour 35 minutes extra and 7 miles over charged me 138$. When I received the truck the fuel gage was around 3/8, while dropped off was over than check in. also I received the car at 4:55 pm, they put 4:35 instead. When I paid 432$ my estimate tax was 35.99$ and they charged me again 46.45$ for tax.Its a fraud, You charged me 46.55$ tax over 138$ in Los Angeles, means over 33% tax or you charged me 2 times for tax which both is fraud.and 14$ for gas that you never have it.

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Name: R** S******
Date: 2020-02-27 21:09:51
Rating: 1
Comment: Absolutely abysmal experience from start to finish. Not only did U-Haul not have enough U-Boxes, I was lied to about it. I had to wait a whole day to receive the next U-Box, requiring me to delay my move and pay the movers extra, plus U-Haul didnt have enough boxes for my 1100sf, 2BR house, requiring me to leave thousands of dollars of belongings behind. And I didnt even have that much stuff to move (no bed/mattress, no dresser, no fridge, etc.).One of the U-Boxes was damaged upon arrival. Another was filled with trade show promotional items, which we had to leave on the sidewalk.On top of that, the staff was incredibly rude.Finally, when the U-Boxes arrived at my new home, there was additional damage and my TV was broken.The worst of it is that U-Hauls competition (PODS and U-PACK) both offered better rates, but I went with U-Haul because theyre the biggest name in the business, so I figured it would be better.HORRIBLE, HORRIBLE, HORRIBLE EXPERIENCE.

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Name: n*********
Date: 2020-02-16 06:50:20
Rating: 3
Comment: The gas needle on the vehicle floats ... drove the van only 11 miles put a little more than 1 gallon of gas in the tank ... was charge $7.50 for a gas charge.. I gases up at 1 am due to unloading late night ... the needle read past the the point of pick up ... upon returning driving only 3 miles it was below. I neglected to get the $4 reciept and I guess they believed I didnt put gas so charge me a fuel fee.... 11 miles driving only. I DRIVE v8 cyl cargo van wont burn $7,.50 Worth of gas in 11 mile drive.If I wanted to save money I wouldnt have purchased the comprehensive / Collison insurance ... I hate when companies push or give incentives to up sale or try to find ways to up charge customers. Have lost my business for sure.... I just rented for convenience ...I own a cargo ...just wanted to save some time ... unloading 2 vehicles is quicker than unloading 1 vehicle in my case... SHAME ON UHAUL LABREA / OBAMA BLVD LOCATION

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Name: J***** L***
Date: 2020-02-08 14:31:39
Rating: 5
Comment: When I got there there was a person in each line so I sat on the boxes to wait my turn. With amazement I watched this women work both lines at the same time while answering internal and external calls and helping another employee with something else. She professional, efficient and courtesy. I later found out she was the GM and whoever promoted her she deserved it. Kudos to you Amber( I think that was the name) you did a excellent job.

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Name: M**** T***
Date: 2019-12-30 16:03:13
Rating: 1
Comment: I tried to look for parking and there was only one available spot and an employee told me I can’t park there because they are too busy with trucks going in and out for me to take one parking spot. I asked if there was somewhere to park then and he said across the fence in a tow away zone area by a store. I needed to buy a pack of boxes and I couldn’t move or carry it by myself and I asked if I could just purchase the box kit and quickly get help loading it in that way I wouldn’t be in anyone’s way. I wasn’t renting anything. He said no that it was against protocols to help a customer carry or load anything inside a vehicle, even though I was offered this same help last time I was there. I said I couldn’t park in the other area, can’t park in their lot, and can’t get help, and asked what I could do, he just shrugged and said I don’t know and offered no solutions. I was also on hold for over 10 minutes trying to talk to someone at this location and was never answered to. If there’s no parking for customers, please don’t tell them to park their cars somewhere else they can’t actually park.

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Name: A***** Z****
Date: 2019-12-01 23:30:09
Rating: 5
Comment: Sam took the time to make sure every customer was helped and gave them his full attention. Slow line but great customer service.

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Name: D**** m*****
Date: 2019-11-10 21:28:06
Rating: 5
Comment: It’s amazing! By far the best location to get a uhaul. Their was once a time where this uhaul was bad. Those days are long gone. Amber the gm, is amazing and super help full. The only Downside is that they don’t answer their phones on time.

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Name: N**** P******
Date: 2019-11-04 02:06:19
Rating: 5
Comment: Amber is one of the most professional and understanding General Managers I have encountered in Los Angeles. I want to thank her for providing awesome customer service because she went above and beyond to accommodate my needs for truck and storage rentals. She proved to me that she promotes ethical transactions in her facility, because she corrected the errors that could have charged me more money. I was surprised that she took her personal time on her day off work to solve my dispute and helped me to understand the contract was fair. I love this place because its clean, equipped with everything I needed to move, and the rates are fair. This location has an area were people donate items that are free to chose from. That was the fun part! So I recommend everyone to visit this location, and be patient because good service requires time for everyone. Thanks again Amber for being a successful, beautiful and deserving Professional Black Woman, because your a good example of whats possible in life. Keep up the good work because integrity is automatically 5 stars!⭐⭐⭐⭐⭐.

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Name: a*** a****
Date: 2019-10-14 19:50:45
Rating: 1
Comment: This location takes advantage of customers. I was moving some stuff and was in a hurry. They failed to mention that they charge after hours convenience fee if you dont check in the vehicle using your phone.my contract says that I would be returning the vehicle at 6 pm and they close at 5pm.Parked thr vehicle inside the property.They have a key drop box, and thats where I put the key.They have security cameras and they can verify everything.Still decided to charge me.

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Name: M***** R
Date: 2019-10-10 20:43:22
Rating: 1
Comment: Super long lines, employees playing with their personal cell phones. Parking is very narrow and limited. Uhaul trucks scattered all over the place. Huge lines of big commercial trucks outside. Drivers complaining that theyve been waiting to pick up their ubox forever.

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Name: V****** V*********
Date: 2019-09-14 22:27:59
Rating: 1
Comment: Horrible service! Especially on a prime moving day like Saturday. Had to dispute false charges. They wanted to over charge me for miles that if didn’t drive. Rude and disrespectful workers. Don’t respect customers.

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Name: J G
Date: 2019-09-01 22:36:23
Rating: 5
Comment: Easy in and out. Staff was great. Use the online check in/return and skip the line.

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Name: A****** F*****
Date: 2019-08-24 04:40:45
Rating: 4
Comment: The location and people were great. This whole experience has been a nightmare but Amber the general manager made our experience from UBox to storage a food experience

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Name: Y**** �****
Date: 2019-08-17 16:25:40
Rating: 1
Comment: If there is 0 stars i would hot on it. We had appointment at 9 am in the morning and they made us wait until 11 am for nothing. The lady at front dest was so mean and the guy at the yard he has no idea why he is there for. Stay away from this place. I am gonna call UHaul customer service and make sure they will do something about it!!!

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Name: B*** B****
Date: 2019-08-13 23:23:20
Rating: 5
Comment: Honestly one of the only friendly uhaul rental spots with enough trailers to rent. Relatively fast service but hands down the day goes to the man James who helped us beyond the call of duty to make sure the trailers were safe and all lights, cables, tires and chains were well and satisfactory. Thank you James, honestly helped us so much!!!!!!We were there on tuesday august 13th at around 4pm, and they got us out before 4:30.

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Name: G****** C****
Date: 2019-05-30 20:34:54
Rating: 5
Comment: Went with a friend and it was fast and easy employees were very helpful

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Name: J**** F**********
Date: 2019-04-29 23:08:36
Rating: 5
Comment: Great employee service ... Thank you Jennifer.

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Name: J*** G********
Date: 2019-03-31 18:29:40
Rating: 1
Comment: A woman was bleeding all over the front entrance from an open wound. The staff gave her a handful of paper towels and a bandaid.There are no carts. There were a few when we first put our stuff in but now we need them to take everything out and theres nothing.We setup an appointment days in advance and were assured that everything would be ready. It wasnt until we arrived that they told us we needed to pick up a truck from a different location.Did I mention the woman?

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Name: I*** S****
Date: 2019-03-26 22:28:17
Rating: 5
Comment: Had a great experience - very quick and easy. They even allowed me to choose the model (I asked for a Ford Transit instead of a Chevy).

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Name: J*** E*** C******
Date: 2019-02-20 20:45:12
Rating: 1
Comment: Get van do job return van early job done the two JCs

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Name: F***** A****
Date: 2019-02-15 21:52:18
Rating: 5
Comment: This place has the best customer service of all the uhaul very friendly

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Name: R**** W
Date: 2019-02-11 10:16:21
Rating: 5
Comment: Russ and his team are awesome! Moving is never fun but they helped make it a lot less stressful! Monique even offered some much needed words of advice which really helped me get through it. Thanks again guys, youre the best!

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Name: A******* C*****
Date: 2019-02-03 03:20:57
Rating: 1
Comment: They closed earlier than 7pm. Those were the hours specified but when I came to drop off my rental they were closed early with no notification. I also could not get a hold of anybody on the phone prior and their website for equipment return was faulty. This is the Baldwin Hills Uhaul in Los Angeles California off of Rodeo Road. Customer service? they didnt give a damn

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Name: M*** Z***
Date: 2018-12-19 15:26:04
Rating: 1
Comment: The manager at this place is a joke she thinks she is traffic police she acts like everyone owes her something .. she was seen in jer car shooting up

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Name: R**** W
Date: 2018-12-09 01:02:15
Rating: 5
Comment: They were the one thing that went right during a very difficult time in my life compounded by moving. Everyone there was professional and friendly especially Monique who even offered some well needed words of advice and Russ who was always there to help solve many problems. They both really went above and beyond, many thanks! I highly recommend them to anyone! Thanks again for all your help! Keep up the great work!

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Name: S***** B*******
Date: 2018-11-18 18:26:30
Rating: 2
Comment: Clean facility, but thats about the only reason I gave two stars. I had a 10am appointment to pick up a ubox, which they didnt even bother getting to until well after I arrived. Appointment times are just for fun, they dont mean anything I guess.

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Name: A B
Date: 2018-11-02 08:37:23
Rating: 5
Comment: Thank you for your help Russell gale and Renee. Without you guys my Halloween would been mess I really appreciate your help.

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Name: s**** r******
Date: 2018-09-30 19:08:18
Rating: 1
Comment: Worst place ever stood in line. 1.30 hours and they only have 1 person working and huge line

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Name: M****** P*******
Date: 2018-09-16 18:40:08
Rating: 1
Comment: Worst place ever! Dont go here! Save your money! The worst customer service Ive ever received in my life! The front desk girl Amber is the worst instead of taking care of us she was taking phone calls the whole time and talking to a co worker while I was standing in front of her the whole time. Unlike anything ive ever seen before! I will never go back there again! U-Haul please get a new system and new level of management in this place! Zero stars is what this place deserves!

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Name: L**** C
Date: 2018-08-28 04:59:56
Rating: 3
Comment: Im happy theres a Uhaul close to where I live. This is our 2nd time renting Uhaul Uboxes. We like this service. The arrival of the boxes was on time (early in fact). However, setting up the delivery of the boxes was a HUGE disappointment and very frustrating. Were unsure of where Uhaul needs to tighten up its service in regards to delivering, but it definitely needs more delivery people. We ended up hiring a contractor for delivery and unloading through MovingHelp (they were great), but my interactions with UHaul before deciding to go with the contractor were super frustrating, slow, and makes their delivery service unrecommendable. UHaul needs to provide better information on and resources for the delivery to address, not just arrival of the boxes to the UHaul location. This Los Angeles location didnt have much info, didnt have enough employees, didnt have enough drivers, didnt have enough trailers to haul two boxes.... Overall, I would say the last bit of my uhaul uboxes was the most stressful and frustrating part.

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Name: M****** M*****
Date: 2018-08-12 19:11:43
Rating: 4
Comment: Good customer service. Knowledgeable and helpful. Clean, well maintained equipment.

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Name: M*** P********
Date: 2018-03-29 20:20:38
Rating: 1
Comment: First I wanted to rent a truck from Culver City location. I tried from the website and I got reservation. 15 minutes later very “polite” lady changed it to this location. I called to see why I cannot get the truck from the desired location when it is available on the site and she told me that they don’t have any availability in my area for a month ahead. Ok, maybe Venice? No! They don’t too. Curious how is it possible but I accepted to take my truck from there.I went to take the truck and the guy who gave me the key and made the inspection told me that they are looking for only for major issues and damages with the truck. On first sight there’s nothing wrong with it and I accepted. Few hours later when I went back to return my rental the other guy who was there charged me $150 for something on the bumper. Tried to explain that was there when I got the truck but he said it was not marked so it is new. Definitely it wasn’t new damage, you can say it for sure but he rejected to hear my explanation. He told me the manager will call me on Monday. This manager never did it.Two days later I called customer service and the lady on the phone try to call the manager but her call was forwarded to U-Haul automatic phone service. She submitted a ticket for the incident and the manager should call me up to three days. Guess what, they never called me back.So, at the end of the day I was unfairly charged for something that was there before me. Be careful. I will never use this company again. I am curious how many people have been charged for this bumper? I guess enough for a new truck.

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Name: C******* M******
Date: 2018-02-06 18:41:35
Rating: 1
Comment: The Manger is a Ass hole, poor customers service, over charge me $37.87

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Name: A**** J************
Date: 2017-09-19 23:54:18
Rating: 5
Comment: Staff is very polite and customer service was awesome!!

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Name: B**** O*****
Date: 2017-05-18 01:50:00
Rating: 1
Comment: When I used them, my reservation ended up in Utah. They also said they would mail a transcript of the recording and its been a week and no results.

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Name: M******* �***** H****
Date: 2017-03-20 06:28:55
Rating: 3
Comment: I gotta give it to U-Haul, the company really has gone places since Joe Shoen took his brother out all those years ago.I stopped on in to make purchase of a couple mediums and an extra large along with a roll of tape and a roll of packing corn and the employee assisting me had it loaded in my trunk and ready to check me out faster then I could say 14 foot!What blew my mind is the recpiet I found balled up in my panels pocket later on that day. I had paid cash for the items and was in such a hurry on out of there that I didnt even pay it any mind or care got that matter but now that I held it in my hand i must say, I was a little bit disappointed.When I was assistant manager for the local U-Haul back in 1999 things would have ended up a little different. Somewhere out there in middle America too many years ago when anyone wanted to purchase anything at all boxes included the money theyd spend went right in me or the managers pocket. You could find us three sheets past the wind stone cold drunk a mile down the road at either Old Chicago or Benninings laying face down on a table and smiling in our spit knowing that Uhaul paid for the moment and it would forever be remembered.Kids these days are missing out.that money would be mine

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Name: L***** F******
Date: 2015-09-20 22:28:47
Rating: 5
Comment: I Highly recommend this Uhaul. great customer Service very polite crew. even with the construction i would take the time to come here.

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Name: M*** K***
Date: 2015-09-15 20:40:56
Rating: 5
Comment: I have had a great experience with this UHaul. I had recently lost my mom and need to rent a van to pack up her home. On top of the loss of my mom, there was a rain storm which prevented me from entering the storage facility. This UHaul showed me so much support and great customer service, that I felt compelled to make sure others new of their professionalism. Thank you very much.