U-Haul Moving & Storage of Hemet

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Name: D**** W******
Date: 2024-05-05 23:51:05
Rating: 5
Comment: Quick and courteous lady at counter.

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Name: c***** c*******
Date: 2024-04-28 17:08:41
Rating: 1
Comment: Waited an hour to be helped, 1 worker at registration and a line with 7 people seemed that the worker was overwhelmed and constantly making mistakes. She requested help from the helpers outside but no one ever showed up.

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Name: J*** M*****
Date: 2024-03-29 00:57:27
Rating: 1
Comment: Came to get propane filled and lady tells me there not doing it when it says on the glass, “tanks filled 7 days a week “ ?? Ridiculous

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Name: D***** D******
Date: 2024-03-25 19:26:43
Rating: 2
Comment: Handicap access is still down 3 years later. Actual doors for the Handicap access are blocked by shelves and boxes. Once we did get a van there was no inspection and then a ton of texts asking me to inspect the van and text back an answer? All this after I was told how slow this time of year was. Manager of the location pictured on the wall wasnt real excited to be there. I was the only customer and it still took nearly 45 minutes to get in and out.

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Name: O**** B*****
Date: 2024-03-23 18:27:50
Rating: 1
Comment: Last time I come to this place

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Name: B******
Date: 2024-03-19 06:50:11
Rating: 4
Comment: Great selection in trucks & equipment. Easy drop off 24/7 hrs.

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Name: A***** R******
Date: 2024-03-16 07:23:39
Rating: 5
Comment: Very professional and courteous

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Name: I***** R**********
Date: 2024-03-10 00:10:26
Rating: 5
Comment: This 5 star review is for JEREMY!! This young man knows how to treat a customer!! He is EXTREMELY friendly, informative, as well as professional! I hand has some decent dealings here but none this memorable and amazing!! Thank you Jeremy for making our day just THAT MUCH better!! This young man deserves a raise, he should be a manager with his knowledge and communication skills!! Keep doing what you do Jeremy and it will pay off even if it’s at another job SOMEONE will realize your worth and commend you and reward you with a higher paying management role that you deserve! :)So I couldn’t do another review so I’m adding to my review from the other day. Two great guys same review I guess it works!I did a review the other day for based solely on the performance of Jeremy, he’s amazing. This review today is based solely on the performance of Jimmy!! This young man is amazing! Extremely professional, informative, very kind and well spoken. He has all answer to everything we needed answered and sent us off with a smile! I have been to this uhaul in particular many times and never have I been excited to write a good review until interacting with Jeremy and Jimmy!! These guys need to be in management or something! Or allow them to teach the others proper etiquette and communication skills! Thank you both Jimmy and Jeremy for making this pick up (Jeremy) and return (Jimmy) worthwhile and positive. Others should learn from you two and maybe they would get reviews as well.

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Name: R****** W***
Date: 2024-03-02 23:04:38
Rating: 1
Comment: Truck was dirty and app for returns didnt work

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Name: M* D************
Date: 2024-02-25 02:56:12
Rating: 1
Comment: Got to this U Haul at 6:45 pm to refill my propane tank. The store is open till 7 pm. I was told by a rude employee Hey boss its 6:45 we arent refilling anymore tanks.I replied back but he just walked away after I asked if they were open till 7.If your hours for propane refill are different then store hours lets post this.

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Name: R** A*****
Date: 2024-02-18 04:48:48
Rating: 5
Comment: Everything went as expected.. Perfect!! Thank you!!!

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Name: D** N******
Date: 2024-02-11 20:21:13
Rating: 5
Comment: Jeremy provided exceptional helpful, sincere service several times. The corporate 800 call service is not very good (and apps are a source of headaches and possible hacking), but if you call them directly and are willing to wait on hold, they are VERY helpful and respectful with pricing and reservations. Personally, I rent U-Hauls a lot and I recommend going to these corporate stores compared to the private dealers which are always a big hassle. Stories have more competent employees, the hours are consistent, and they have all of the moving materials lights hitches things that you will need. Plus, vans are usually clean and in stock, compared to most private dealers.

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Name: r* a*
Date: 2024-02-11 02:27:26
Rating: 5
Comment: Staff is great. Attentive. Punctual. Got in got out in minutes for my reserved car transporter.

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Name: D***** M****
Date: 2024-01-14 04:24:59
Rating: 3
Comment: I rented a truck and I kept it longer then I first thought I was going to!! I extended my rent two times!! The first time I went into the office and it was good!! The second time I called and the guy at the costumer service line told me that the card I used was seen as a prepaid card!! I do not understand how it is seen as a prepaid but ok!! So he asked me if I had a different card!! So I told him my other card number!! I told him I didn’t want this card charged because I wanted it on my other card!! He told me that was fine I just had to tell them when I turned the truck in!! So I told them and they didn’t see that charge on my account!! So I got charged for the rest of the bill I did not understand why I had to pay more when they took it from the other card!! The lady told me that that charge did not show on the computer!! She told me that charge on the other card would drop off!! Well it hasn’t happened yet and I am on a fixed income and have bills I need to pay!! So I think it is very rude that because I could not go into the office and I called and put it on another card and it doesn’t show up on your computer!!!! I showed the lady my bank app and showed her the charge that has the UhAul name!! She didn’t seem to care!!

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Name: S** S*********
Date: 2024-01-08 23:45:36
Rating: 5
Comment: The People that helped me where friendly, polite and efficient

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Name: A**** P****
Date: 2023-12-28 15:33:26
Rating: 5
Comment: Thank you Jocie I hope I’m spelling her name right definitely looked out. I’m gonna be coming back here in the future.

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Name: D****** M*******
Date: 2023-12-11 03:10:37
Rating: 5
Comment: Smooth rental pick up and drop off processes, welcoming staff that is a part of the community.

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Name: A****** E*******
Date: 2023-12-09 20:35:26
Rating: 1
Comment: I will never forget how they treated me

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Name: S****** M*****
Date: 2023-11-30 05:13:43
Rating: 5
Comment: I have been renting from this U-Haul for a very long time and when I make a reservation online they have my truck ready and clean and the staff is very professional and nice

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Name: G***** G****
Date: 2023-11-28 20:04:42
Rating: 5
Comment: Another happy place 👍 🙂🙂

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Name: P***** D*** T*
Date: 2023-11-21 04:05:03
Rating: 5
Comment: Exceptional customer service both at counter, checkout, and equipment return!!!

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Name: R*** b**
Date: 2023-11-10 23:32:36
Rating: 5
Comment: Everything is so easy great staff excellent equipment friendly people they make renting equipment easy U-Haul state Street is the best

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Name: R******* J*****
Date: 2023-11-06 00:40:22
Rating: 1
Comment: If I could give a 0 I would!!! They guy was a complete A-HOLEWe had an emergency and was going to make it to their store at 4:40. We begged them to help us and the guy said they’re not doing anything else today and HUNG UP ON US.They don’t even “close” until 5!!!!Worst service I’ve ever received from anywhere.

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Name: B****** L*****
Date: 2023-11-01 04:53:53
Rating: 5
Comment: The store was well lite and clean. The manager was very knowledgeable and professional. I was able to get my task done in a timely manner. I would Recommend Uhaul on North State Street in Hemet,California to anyone

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Name: J*** H******* S******* L** (**********
Date: 2023-10-21 13:22:26
Rating: 5
Comment: Nice people

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Name: J***** R*******
Date: 2023-10-18 14:40:12
Rating: 5
Comment: Wonderful service. They always go out of their way to help.

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Name: C****** G*****
Date: 2023-09-25 07:27:17
Rating: 5
Comment: I was quite impressed with their customer service, the condition of the truck, the efficiency and the cost.

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Name: T***** R****
Date: 2023-08-15 22:26:54
Rating: 1
Comment: Cant connect to Bluetooth

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Name: A****** S
Date: 2023-06-11 05:13:33
Rating: 5
Comment: Ive rented twice from this location and its always been a great experience

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Name: S****** S********
Date: 2023-06-06 04:47:49
Rating: 4
Comment: They ask how long you think you’ll use the equipment. Tell them 24 hours or they’ll expect it back sooner.

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Name: T***** C****
Date: 2023-05-28 11:35:36
Rating: 5
Comment: Friendly customer service.

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Name: h**** o* f******
Date: 2023-04-08 15:25:17
Rating: 1
Comment: They didn’t want to help me fill my propane tank. There was two people inside sitting down and they told me it would be an hour wait to fill one propane tank….I’ll never be back. Terrible service.

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Name: A a** E
Date: 2022-10-28 17:39:43
Rating: 5
Comment: Every truck size available great customer service. As a service provider they went over and under for our customers ubox rentals on a same day last minute booking. I highly recommend them.

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Name: H** W*****
Date: 2022-10-18 20:11:47
Rating: 5
Comment: Just what I needed

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Name: J H
Date: 2022-06-12 19:54:58
Rating: 1
Comment: So this place needs to catch up with U-Haul. Both picking up and dropping off my U-Haul was so incredibly annoying and cost me money! The website prompts you through an entire routine to pick up your truck stating you can skip the line and after following all the directions and finding a truck and verification of my license and the truck condition it prompts you to the check out counter to go past the line and to the side where your key is waiting. NOPE! They made me RUDELY wait in line. Told me I needed to confirm my info with them ..so i did that and then i was directed out where the guy had a different and dirty truck for me that they used the check in for the other truck to say that i accepted it as was. Upon return. I was told unless I wanted a, $20 convenience fee to check it in myself. You have to take a bunch of pictures of the truck, the mileage,. The gas and Im doing all this and i finish and leave the key and go to walk away (the guy had stood there and let me do all that like i was accomplishing something and when i try and leave he tells me that i have to check it in with him and I said i did not want to pay. He said they didnt mean that. But yet my total is $20 more than I was supposed to pay. Do your customers a favor and do what your company asks the way it asks. I wont rent a U-Haul from them again. Worst service. Rather drive to anywhere else.

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Name: b**** r***
Date: 2022-05-21 15:46:16
Rating: 1
Comment: Row of staff.

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Name: A*** J****
Date: 2022-04-13 19:09:04
Rating: 5
Comment: Nathan and jimmy are the best ever they fixed my old broken vintage wiring harness in 5 mins

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Name: S****************
Date: 2021-12-11 22:58:44
Rating: 1
Comment: Rented a trailer and called for an extension and was told $10 and ended up charging $35 for each day instead of $10. Very unprofessional and rude

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Name: m*** s****
Date: 2021-11-13 18:51:00
Rating: 1
Comment: Worst u-haul ever took all day to get a hitch installed very bad place

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Name: c****** z*****
Date: 2021-07-26 00:00:10
Rating: 1
Comment: Made it 5 minutes before they closed and they didnt want to sell us propane. #1 hard to find sellers #2 jad our rig so really hard to get into places...back in my retail days i went above and beyond for my customers.. literally could have filled it before he was done telling us where else to go....

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Name: E**** M*******
Date: 2021-07-18 16:43:24
Rating: 1
Comment: Make sure you check your gas,mileage it was said to be at three quarter of a tank bout it’s only at 1 quarter of a tank!!

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Name: L****** C***
Date: 2021-07-04 19:39:48
Rating: 1
Comment: Scammers they took a picture of my dads credit card and all of sudden he had charges since when do you have to take a picture of the person credit card and ask for three references but while we were in line they didn’t ask anyone else for references and didn’t take a picture of there personal information find another place there will use your information

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Name: L****** C***
Date: 2021-06-28 23:36:50
Rating: 1
Comment: This place had very bad customer service. Only one person working. We had amade a reservation for 2:30 When it was our turn to rent the cargo van the lady behind the counter ask for drivers license and credit card. No problem my husband gave her that, the lady took my husbands picture with a camera., and a picture of his license and his credit card. And wanted 3 references. She didnt do that to the 3 people before us. Please Uhaul treat people the same that was not okay. So we took our stuff and told her never mind. The excuse she gave was because we was renting a cargo van. No it was because of our race.

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Name: G*** K****
Date: 2021-05-04 00:13:06
Rating: 5
Comment: Propane purchase. Friendly and helpful. Price was good ($3.15 May 2021) I am a 30 foot RV towing a Jeep. No problem for me but if RV was more than about 35 feet with Toad, it may stick out in street. A 45 footer w/o Toad would be no problem. Enter off of the main street and exit on the side street.

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Name: B****** H******
Date: 2021-03-11 05:40:23
Rating: 1
Comment: Rented twice from this location, both times had issues. Final bill from last rental was over $400 for a four hour rental. Tried to claim I drove over 280 miles in four hours in a Uhaul. Do the math, its not possible. Drove at most 12 miles. Manager didnt believe me until he realized the truck was returned from recent rental with fewer miles than it checked out. That wasnt a red flag that someone made a mistake? Still tried to charge me more than actual price. Had to remind them to refund charges for taxes. Before that, rented a trailer for a purchase held on deposit. Wouldnt release the trailer because they didnt realize the light connection was broke. No employee available to perform repairs to fix trailer. Had to fix the busted hook-up myself to have my rental released to me in time to pickup item. This place literally has customers fixing their rentals.

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Name: D***** L******
Date: 2021-02-20 22:59:41
Rating: 1
Comment: If I could give this location 0 stars, I would. Horrible customer service. Upon entering the building, the staff did not acknowledge myself or brother. It was only until after another customer was already at the counter. The other customer smelled of weed but based on our appearance we were judged and blamed for it, almost costing us to not be able to rent. Apparently they took the other customers word over ours because hes a regular customer. Although one could visibly tell he was infact under the influence of something. When we finally got through checkout and to pick up the vehicle, the other associate handing off the vehicles recommend we take pictures of the vehicle and wished us good luck. Kind of unsettling.

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Name: N*** S*********
Date: 2021-02-17 21:27:58
Rating: 1
Comment: BE CAREFUL HOW THEY PULL A GAME ON YOUR RECEIPT THEY KNOW HOW TO CHARGE YOU UPON RETURNING THE UHAUL TRUCK !!!!

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Name: E*** S*****
Date: 2021-02-17 19:49:57
Rating: 1
Comment: Do no do business with this outfit or with Nathan Godshall the manager.Ordered a hitch installation 3 weeks in advance. Called 1 week ahead to make sure all was ok. Told yes.Got there and was RUDELY told it would be 2 more weeks and they didnt have to call me.When i told tgem i called to verify he RUDELY told me i didnt talk to them

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Name: L**** L***
Date: 2021-01-04 03:34:08
Rating: 1
Comment: This is the worst Uhaul I’ve ever been to! The ENTIRE staff is incredibly rude and have not been properly trained in customer service. I deeply regret getting a storage unit from them and will be taking my business elsewhere. Please save yourself from a headache and spend your money at an establishment that actually values your business.

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Name: J***** D*****
Date: 2020-12-12 15:24:17
Rating: 1
Comment: This place was horrible to me. I reserved a truck a week in advance. I was all packed up n ready to go. First of all they didnt call by the time they said they would and when I tried to call them it was a 10 to 15 min wait, so I wait after 17 to 18 mins I hung up. They texted me that evening, saying to call them. When I called they said they had no trucks for me n maybe the next day I could get one. Well i cant wait til the next day, I needed the truck the day I reserved it. Dont trust uhaul. Have a back up plan bcuz now Im stuck with no truck. They had all week to tell me they didnt have a truck. I couldve found one somewhere else. Thanks uhaul

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Name: L**** E****
Date: 2020-10-31 14:49:32
Rating: 5
Comment: Was in and out in less then 10 minutes. They were very friendly and accomadating. Very much recommend u make a reservation first Thu to make u get one

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Name: J***** L******
Date: 2020-10-30 01:26:49
Rating: 1
Comment: Go elsewhere! For the life of me, I can’t understand what is even happening at this location! Customer service is dead and gone. Getting any help is like pulling teeth, go elsewhere. We had a big issue with unusable equipment and they kept hanging up until close. Had to go thru the national number to get any help. I just don’t get it. I know times are hard, and I’m definitely patient, but this is beyond unacceptable and does not represent uhaul well at all.

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Name: C*****
Date: 2020-10-14 18:59:03
Rating: 1
Comment: Rented from here several times and there is always a problem. From the simple rude associates (also not following Covid 19 safety requirements) to not fulfilling rental, not receiving returned rentals and expecting additional payment for their internal inefficiencies. Avoid this place at all costs. There are other locations that care about customer service. Use one of them

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Name: M*** L
Date: 2020-08-23 16:29:33
Rating: 1
Comment: Very poor customer service

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Name: S******* G*****
Date: 2020-08-10 20:00:48
Rating: 1
Comment: The lady at the counter was very unprofessional. We came in from LA to rent a truck and even said we would have it back that same night and were willing to pay whatever for it and she said nope sorry none are available and there was 5 sitting out on the lot? Makes sense. Crazy to me a company would pass on quick cash but we took our business elsewhere. First time dealing with U-Haul and I guarantee you that will be our last time. This location should really reconsider who they have working the counter because she made us never want to come back.

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Name: M****** Q****
Date: 2020-05-31 21:35:00
Rating: 1
Comment: Liers

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Name: M*** b
Date: 2020-05-30 21:10:43
Rating: 1
Comment: Waited and hour in line to get my reservation. Only one person at the counter. The debit/credit machine wasnt working. Luckily I had cash but their was no acknowledge to people in line that the machine wasnt working so people were getting frustrated when they got to the counter. Also since I was cash only their was also and additional 25 dollar deposit which you got back but know acknowledge of that either. Just really bad communication with their customers. This was my first time at an actual uhaul facility. Ive been to places that independently supply uhaul rentals. So Im just gonna go back to those

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Name: Y****** M****
Date: 2019-11-28 02:37:09
Rating: 1
Comment: To whom it may concern,In May of this year my Fiancé I moved my things into two (2) separate units in Hemet, California, entrusting you with all of my family’s earthly possessions. July 26th we were informed that the AC unit located directly above one (1) of the two of our storage units and water was flooding into our unit pretty profusely. We were told that we could get out as much as possible but that they closed at 7pm so we should hurry. So we moved what we could salvage from the water and did not want to further put at risk out of the flooded unit while employees watched us slosh through out wet belongs. We moved the things we were most worried about such as our electronics, games, camera equipment, baby shower gifts, children’s clothes and toys. We moved the things of importance to a unit across from the flooded unit. We took a loss on all of the things damaged in the flooded unit and we took it with a grain of salt. Fast forward to November and we’re being told that the unit we were given for free wasn’t free at all because they auctioned it off without so much as a text or phone call. Everybody at the storage location is assuring us that all would be well once we speak to Sylvia Brooks, whom I believe is the district supervisor. My Fiancé then spoke to Sylvia who tells us not to worry that she understands that they made a mistake, is extremely apologetic, and won’t even bother to go through insurance because she wants this taken care of personally and promptly. She ask for an inventory which we send to her and she follows up by saying she contacted the buyer and that he cannot sell us back our things because he already sold them. She also tells us that he says it was just some games and junk ( junk that sold pretty quickly I guess) in the unit and she can only offer us $1,500 of what was at least $7,000 even with depreciation. We’re told that this is a best and final offer, take it or leave it! So the price she placed on items we never intended to sell, the start of our new life, and documents pertaining to our family’s identity is now only worth $1,500 to uhaul. All of our kitchen supplies for Thanksgiving were in that unit (standing mixer and attachments, pans, dishes, all of my bakeware for business and our family). My fiancé works as a photographer part time and all of his equipment was in the unit along with all of our gaming equipment. I had a baby in July and all of the things from my baby shower are gone along with my other children’s clothes and toys. All of the things we needed to start our life now that we’re in our dream home gone and we’re being told to try and replace it all for $1,500. We haven’t heard a single word from Miss brooks since she gave us her ultimatum. What about our documents with sensitive information that were sold to God knows whom. I complained on social media only to have them pretend to be sympathetic and have me spend the day calling around from representative to representative to insurance and back. This is not the way consumers who spend their last dimes to rent trucks and storage units from you should be treated. How is this an ethical business practice? We’ve been told that there is no one higher than Miss Sylvia Brooks and that she has the final say. I was under the impression that this company was run by an Joe shoen but Miss Brooks apparently determines how the company operates since no employee knows a single piece of information on whom to contact when such a travesty is happening to one of it’s customers as a result of the company’s mistake. I want the reader of this to know that you cost our family Thanksgiving and that my child is without even necessities because you have sold them. We sleep on a floor due to misfortunes brought on by this company and I hope that when you get comfortable in your chair with a hot plate of Thanksgivings best food that before you even take that first bite you remember that my family will spend the day knowing that the UHAUL Corp. stole ours from us.

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Name: J*** O*********
Date: 2019-08-27 22:46:01
Rating: 1
Comment: Very invasive unfriendly staff. It’s a bit like a prison camp. Avoid Darren. No manners. Hopefully he will be fired like the last person like him: Debbie.

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Name: h****** r********
Date: 2019-07-31 15:36:52
Rating: 5
Comment: This uhaul location is the Best soot youbcan ask for as a mover. I often come pick up trucks from this location and i cannot begin to express how important it is to be efficient and make sure customers get their trucks and are satisfied,because moving in itself is sooo stressfull. Spencer Holt the manager there is the most attentive service man ive ever encountered,he is very helpfull and calmly explains anything you might not understand.And a special shout out to Alex the quick runner, Darin the ever friendly guy,and jorge the problem solver and also Elizabeth who makes everyone that walks through that door feel like family.GUYS PLEASE KEEP UP THE GOOD WORK!!!!

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Name: B**** W****
Date: 2019-07-06 17:16:46
Rating: 1
Comment: Super unhelpful. I called at 10:00 AM with a simple question, but the girl was already having a bad day and wouldn’t help me.

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Name: D**
Date: 2019-06-08 17:36:48
Rating: 5
Comment: George does really good job

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Name: S***** G******
Date: 2019-05-17 15:23:26
Rating: 5
Comment: Best people i ever had the pleasure of knowing. Both Spencer and Elizabeth very helpful and get people taking care of as quickly and as efficiently as possible.

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Name: T*** S****
Date: 2019-04-08 00:43:21
Rating: 1
Comment: This place was a joke. As soon as pulled up the guy said I put a dent in the cab. Then asked if they could show me the pics before I left. They couldnt pull up any pics to prove it. Bunch of crooked workers.

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Name: M**** M***
Date: 2019-03-07 14:08:04
Rating: 1
Comment: Worst experience ever. Wouldnt recommend this place.

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Name: N*** H*
Date: 2019-01-15 19:37:45
Rating: 1
Comment: Waited 35 minutes for me to get in the rental after signing paperwork, waste of my time. On top of that I was here before 3 returns and I got skipped. Cudos

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Name: g*** s******
Date: 2018-12-23 18:13:19
Rating: 5
Comment: In hsul

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Name: L L
Date: 2018-12-20 19:00:18
Rating: 1
Comment: The natural blonde running the whole place is literally the only employee who should have a job there. The bleached blonde woman who just sits there and REFUSES to help is a waste of customer service. She decided that sitting there and stuffing her face was more important that answering a simple question, instead she put her hand in my face when I approached her. She made my family, who was very tired after a long day of moving, wait five minutes for the manager to answer our question. Hes a joke for letting his employee sit there and stuff her face instead of doing her job. I guess they never heard of taking a ten minute break to eat? The customer service is non existent unless you get the natural blonde woman. I would completely avoid this place for anything; they never have the rentals they promise you, the storage is WAY over priced for the size of the space and they really dont want to help you. Theres a storage place right down the street that is bigger, offers a free month and has staff that actually want your business. I cant wait to get my stuff out of there and never speak to those people again.

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Name: N******* L*****
Date: 2018-12-03 03:47:14
Rating: 1
Comment: I would give zero stars if i could. Made a reservation days before just to show up for them to tell me they dont have my truck, they offered me a pick up truck instead of my original order, which made my move twice as hard, they made no attempt to make it right with me. This is the second time Ive had an issue with uhaul. Wont be going back ever again.They Lost a family of costumers for life now. Their whole corporete system is a joke as well, claiming promises they cant keep. They also made no attempt to make it right. Horrible customer service all around.

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Name: S**** S****
Date: 2018-07-29 16:46:13
Rating: 1
Comment: I paid to have a tow bar and hitch installed on my car, including the electrical work for the lights so that a trailer would have lights.The lights went out on my first day, and when someone came out to fix them, he showed me loose hanging wires around my engine and even said they should’ve done a better job. He left, I got back on the road, lights went out again. The next morning I had to take it to a UHaul dealership in Arizona, where I spent the whole day waiting for them to fix the problems these people did. They left numerous ungrounded wires in my lights, as well as a wire ran up my exhaust that melted it, causing sparks right by my fuel tank. I know this, because the guys in Arizona showed me, and talked about how bad of a job was done. They had to re-wire the whole car from scratch.On top of all of that, they didn’t attach the chains to my trailer properly, nor did they show me how, so they were dragging the ground, also causing sparks underneath my car, and when I finally reached my destination and turned in my trailer, the woman here saw the plug for the lights hanging loose, and said that wasn’t good, grabbed a zip tie and tied it up properly. A whole minute of work that the guys in Hemet didn’t do.I’ve filed a complaint with the corporate office about these guys, and I was sent an email from the Hemet location, offering me fifty dollars for my troubles. I paid 400 for the work, and another 400 for the trailer, and was offered fifty dollars, which didn’t even cover the cost of the hotel I had to stay in an extra night because I lost a whole day of driving due to their incompetence.Avoid these jerks like the plague. UHaul should shut this location down and re-staff it from the ground up, or take a couple of days and train them properly. Call me crazy, but I don’t know how to cut hair professionally, so I don’t go into a barber shop and charge people for a haircut. These guys shouldn’t be charging anyone for electrical work until they know what the heck they’re doing.All that said, it’s not UHaul as a company. The guys in Arizona were terrific and the people I’ve dealt with in Austin have been great. It’s just this location and these clowns specifically, and I hope no one else has to endure the danger and headache I had to, because they don’t have the knowledge of how to do their job.

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Name: M**** H*******
Date: 2018-05-05 13:34:47
Rating: 1
Comment: They have nasty attitudes very unprofessional need to work on customer service

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Name: C****** M****
Date: 2018-04-27 16:27:26
Rating: 1
Comment: Horrible customer service. Very rude staff.

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Name: S**** S****
Date: 2018-03-18 22:58:31
Rating: 1
Comment: I tried reaching them all day and they never answer the phone . I think they are losing my business all together . If the same thing happens to you please do not use that place for your storage needs. All of the good reviews seem to be fake profiles I probably am reporting them to the BBB

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Name: C**** B******
Date: 2018-02-18 18:29:48
Rating: 4
Comment: Elizabeth up front was doing 5 different things at once, handling a line several people deep quickly & efficiently.Easy checkin & pickup. Make sure you either have a full gas tank, or get it marked at current level on the contract during the walk around with lot person before accepting truck.Little pricey at ~$19/mi but probably similar.

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Name: H****
Date: 2018-01-25 21:30:17
Rating: 1
Comment: I rented a car trailer from this location. The person responsible for hooking it to my truck never secured the trailer to the ball. Went to go load up the vehicle and the trailer disconnected from the ball and damaged my tail gate. U-Haul refuses to pay for the damages. Be very careful when renting equipment from this location.

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Name: D**** B*****
Date: 2017-11-11 17:03:03
Rating: 5
Comment: Nice place good prices very helpful customer service

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Name: E** S******
Date: 2017-10-16 04:52:58
Rating: 5
Comment: I went for propane almost closing they took us kindly

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Name: L*** M********
Date: 2017-09-09 00:57:10
Rating: 1
Comment: My uhaul installed electrical was defective and I couldnt get it repaired on site because there was no mechanic available to fix it.

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Name: T***** F******** J*
Date: 2017-09-07 06:20:57
Rating: 2
Comment: I didnt deal with them but they tried to get over on my freind

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Name: a**** a****
Date: 2017-09-04 03:36:52
Rating: 5
Comment: Fast and friendly

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Name: J*** B*******
Date: 2017-08-26 13:54:39
Rating: 2
Comment: Staff not too friendly and hand truck the gave me was broke

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Name: J*** P******
Date: 2017-08-06 02:55:50
Rating: 5
Comment: Very helpful.

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Name: K******** P****
Date: 2017-08-05 07:24:58
Rating: 5
Comment: Nice people

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Name: R**** S*******
Date: 2017-07-28 04:29:11
Rating: 5
Comment: Very helpful, fast service

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Name: S******* F******
Date: 2017-07-01 18:22:44
Rating: 1
Comment: My family has been using this uhaul for almost 3 or 4 years now. We come in today to drop off our truck we had reserved and the woman working claiming to be the manager was so rude to us. For starters she yelled at my disabled mother and threw her business card at her. Then she continued yelling at us. telling my DISABLED mother that she had to get a different card because she wouldnt accept our debit card. She threw her business card with the managers info on it at my mom and said there call my boss I dont care while she sat eating her lunch in front of us at 10:30 am. She still didnt help us at the end we are contacting corporate and filing a complaint. I do not recommend the uhaul. Debi Vaughn is the general manager of this location and she was the person We dealt with the whole time and she was very rude and unprofessional. Worst experience Ive ever had in my life from uhaul. Better off using Penske.

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Name: R*** S*******
Date: 2017-06-29 23:26:12
Rating: 5
Comment: Great service, excellent crew

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Name: J**** M*****
Date: 2017-06-20 17:29:25
Rating: 3
Comment: Nice Clean Helpful

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Name: P*** M******
Date: 2017-06-16 22:41:34
Rating: 4
Comment: Humorous & friendly

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Name: c**** d*** (******
Date: 2017-05-31 01:06:00
Rating: 5
Comment: Very helpful

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Name: k* w
Date: 2017-05-24 03:25:19
Rating: 5
Comment: Wow, this place was so clean and very friendly, knowledgeable staff; I will definitely go back here for my moving needs!

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Name: B*** N******
Date: 2017-04-27 15:10:47
Rating: 1
Comment: Rude rude owner and Staff

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Name: C****** M*****
Date: 2017-02-27 08:16:10
Rating: 5
Comment: Debie has very positive attitude, keeps her crew motivated and working hard.

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Name: M**** M***
Date: 2017-02-26 06:06:02
Rating: 5
Comment: Fast and easy

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Name: 8** b****
Date: 2017-02-08 02:46:01
Rating: 1
Comment: Woman working register was very rude every time... no personality

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Name: M** C*******
Date: 2017-01-04 06:40:38
Rating: 1
Comment: Very rude when asking information

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Name: L*** P********
Date: 2016-12-27 06:26:55
Rating: 5
Comment: Great service

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Name: D** K***
Date: 2016-12-20 19:02:12
Rating: 5
Comment: Expert, patient, and professional.

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Name: R**** G*****
Date: 2016-12-17 14:57:54
Rating: 5
Comment: Convenient location

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Name: B******* O*****
Date: 2016-12-06 05:22:15
Rating: 5
Comment: Had nothing but good experience at this U-haul. They are fast and professional. I use them at least once a month to rent a trailer for hauling.

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Name: D**** L****
Date: 2016-11-07 05:03:11
Rating: 3
Comment: They price match other companies contracts.

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Name: J*** U*****
Date: 2016-10-31 17:47:37
Rating: 4
Comment: Great if you need to move quickly

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Name: B*****
Date: 2016-09-30 05:56:48
Rating: 5
Comment: Great service and excellent people if you ever want to rent a U-Haul

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Name: G****** B*****
Date: 2016-09-21 19:33:33
Rating: 1
Comment: Poor customer service and employee incompetence give this U-Haul a 1 star.2 days after purchasing and scheduling installation online, I decided to stop by and double check on the appointment time. The employee working the counter (Debi) was unaware that I had already paid for the service and informed me that the part I ordered would not be arriving on time for the installation date. I clarified that everything was already paid for and that even if that wasnt the case, why wouldt I have received a call about the situation? After looking at the computer again she agreed that I had paid for the service and said it would arrive on time and gave me a 9:00am installation time (7 days later). On the day of the appointment, I arrived at the location to find that the park was back ordered and my installation would not be happening unless I drove 44 mile away to get the part... yup, they had 7 days to call me to let me know that part was not going to arrive and Debis excuse was I didnt work yesterday.

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Name: M******** H*****
Date: 2016-08-27 22:33:52
Rating: 5
Comment: Website easy to use and Ive always had a great experience with the staff onsite as well.

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Name: C**** B****
Date: 2016-08-20 20:39:05
Rating: 5
Comment: Great and Fast service! And help was friendly and attentive!

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Name: N**** M*****
Date: 2016-08-14 22:57:20
Rating: 5
Comment: Fast, friendly and professional service. Fastest pick-up and return weve ever had for uhaul, penske, or budget.

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Name: D*** L********
Date: 2016-07-18 03:46:57
Rating: 5
Comment: Great service

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Name: J**** S********
Date: 2016-02-13 14:59:45
Rating: 5
Comment: Iv used them twice both times i had to keep the truck longer than i told them but they didnt give me attitude just asked to come down a pay for the extra days and was very professional and nice

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Name: A***** R***
Date: 2015-12-12 04:21:53
Rating: 5
Comment: Today is the third time Ive used this locations services. I can honestly say that theyre always fast, courteous and respectful. They understand that you have to go and move and wont try and hold you up, it took a total of ten minutes to get my u haul. Come in and check them out for all your moving necessities.

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Name: J*** B*****
Date: 2015-04-02 18:27:46
Rating: 1
Comment: If Debbie is the one waiting on you do a 180 and dont look back. A total snob with big time attitude. Im a 72 year old veteran who was told to leave the store by this unprofessional little (b-word). I was in shock as I had already arranged the rental through the other lady (I believe Kim, not sure) earlier in the day and wanted to pick the van up earlier. The other lady by the way was a total delight, professional, and polite in every way. I will never visit that site again as long as they have a condescending, unprofessional, attitude wielding person in charge. Move Kim into the management position and the store will flourish. JB, Hemet