U-Haul Moving & Storage of Livermore

---

Name: T**** M*******
Date: 2024-01-22 14:42:32
Rating: 5
Comment: Easy to schedule on line

---

Name: B***** C******
Date: 2023-12-10 03:54:52
Rating: 5
Comment: Made a reservation online for a 15’ truck. Picking up was a smooth and easy process. Excellent front end service. 10/10 👏🏽👏🏽

---

Name: G****** L****
Date: 2023-12-08 14:56:45
Rating: 5
Comment: Rented a 20 truck online. Picked it up at 5pm. Quick and easy, no up-selling on things I dont need. In and out.Return was easier. Took all of about 30 seconds.

---

Name: J***** D*******
Date: 2023-10-26 18:46:49
Rating: 5
Comment: Felipe is always on top of his game. Rented a trailer last minute and he made it work out as usual. My mom lives in area so I rent them a trailer from time to time to help her with yard work

---

Name: d********
Date: 2023-09-09 00:45:52
Rating: 5
Comment: The best place for truck/van rentals, and propane in the trivalley area. I have been to uhual across the country and this one has the best customer service. The staff are engaging and communicative. TK, the associate that helped me, makes me only want to come to this location.

---

Name: P***** C***********
Date: 2023-09-07 16:18:23
Rating: 5
Comment: Helpful staff and easy to drive in/out.

---

Name: D
Date: 2023-06-24 22:22:57
Rating: 1
Comment: If I could give negative Stars I would. The worst customer service ever. I believe the guys name was Tyler but don’t quote me on that. He was rude from the moment my grandfather and I walked threw the door. When we returned the equipment we were charged almost $1000. We were not informed on how the charges worked or that insurance was an option one that was not à mandatory thing. Was told that they would wait to charge my 86 year old grandfathers card until I had a chance to speak to the manager in the am We got home and there was 7 different transactions on his card totaling $931.50.I called to speak to the manager and the same guy that did the rental answered the phone. He was so condescending and rude and refused to let me speak to the man ever telling me that he was going to say the same thing and that he wasn’t going to get yelled at by his manager if he put me through to his line.So I can talk. To customer service and he hung up and sent me to the general customer service 800 number. Spoke to someone there whome was very nice and very polite. As a matter of fact both of the people I spoke with on the phone other then the rude on in Livermore were very polite. They told me they were going to send an email to this manager Felip Garcia and that he would get back to me within 48 hours. It’s going on the third day and I’ve gotten. O calls or emails in regards to this matter. Mean while my grandfather whom we are trying to get moved out of the home my grandmother and him shared for over 40 years and settled into senior community has this charge to add to the funeral cost amongst others things to feel so broken over.So if you couldn’t already tell I would NEVER EVER refer anyone I know or didn’t know to go to the . “U-Haul Moving & Storage of Livermore” Also, if I don’t get some type of response from U-Haul I would not refer the company all together.

---

Name: C**** W*******
Date: 2022-05-23 01:09:16
Rating: 1
Comment: Dont give them your money. Why👇Im home sick with the flu and need propane in order to cook from our stove (we live outside city limits). My wife and step dad are on their drive to here to get propane. Knowing that they close at 5 and its fast approaching, they politely call ahead and asked if propane will be open. The office said yes, that they close at 5 pm and to still come to their location to be helped.My family arrives there 10 minutes before 5pm with two small propane tanks ($60 total worth to fill up). My wife rings the propane bell as the sign says. Nothing. She walks in shortly there after and talks to the person at the counter who answered the call. They said the guy for that is now on a smoke break (either Tyler or Cameron) and to go wait outside and that hell be right there.My family sees the guy on the smoke break who purposely takes his time, only to walk up after five minutes and says propane is closed. We are closed now.My step dad walks in to the office to speak to the guy and says that we called ahead, got there well before 5, visually waited for him as told and had only two small tanks that takes a minute to fill up. Guy says to my step dad that I am the guy who does the propane. If you want propane, I do it. And I say the propane closes fifteen minutes before we close.Now my family is trying to find propane so we can cook our small dinner and I can have soup and try to get healthy.Take your money elsewhere that way youre not perpetuating this type of behavior. Plus, itll allow the employees to have more time in their day to smoke their cigarettes during company time.

---

Name: M*** K*****
Date: 2020-06-30 17:22:33
Rating: 1
Comment: My husband and I had a horrible experience at the Livermore U-Haul this past weekend. We rented a truck and a storage unit. We wanted to minimize contact with other people as much as possible, which was impossible to do because of the utterly inefficient policies of U-Haul and irresponsible conduct of its employees. First, the no-contact self-pickup of the truck did not work, and we had to wait for the place to open so we can be helped by an employee. Second, the employee who helped us was visibly very sick; she was couching her heart out, and she put her face mask on and off multiple times while touching our paper work and coughing into her hands. To top it off, the process was extremely slow; she basically asked us every question we had already answered/filled online (so basically the online reservation did not save us any time or effort). This led to us being stuck inside the tiny, non-ventilated facility with a sick employee who was coughing on our paperwork for about 25 minutes. It was the probably the perfect recipe for us and everyone waiting in line to get COVID-19. Clearly, the U-Haul company did not take any precautions to ensure the safety of its customers or employees. Otherwise, we would not have been stuck in a confined space with a sick employee for nearly half an hour providing information we had already provided online, to pick up a truck that we should have picked up with no-contact at all.

---

Name: p**** c****
Date: 2020-06-20 02:39:25
Rating: 2
Comment: Pros: the manager was nice and gave us a nicer downstairs unit that was larger than the unit in the contract. He seems like a good guyCons: The unit gave our stuff COCKROACHES. Never seen them before but when we came to pick up our stuff there was a massive dead one in the unit. Now Im finding massive ones in my house. Hopefully we can wipe them out.

---

Name: P*** P********
Date: 2020-03-21 23:20:59
Rating: 5
Comment: I rented a 26 foot truck to move across country. This location was very proactive and let me know Id be going to Pleasanton to get it. I appreciated the heads up. Once we got to packing and loading we ended up needing addition room and add a trailer to the rental. The manager was helpful with a discount. He made sure we were hooked up correctly and took the time to give some advice and tips to drive safe on our 2500 mile journey. The store has plenty of extra things that are important for packing; couch covers, shrink wrap, and tape for all those dang boxes. Id recommend this place for your moving needs. Thanks Livermore Uhaul.

---

Name: D****** D***
Date: 2019-09-05 16:49:00
Rating: 1
Comment: One star, and if I could give them zero stars, I would. You should NEVER deal with this Livermore U-Haul outlet. These people straight-up LIED to us. We wanted a one-way rental with pickup in Livermore and dropoff in the Salt Lake City area. They told us that with one-way rentals, they would not be able to tell us until the day before pickup where we would have to acquire the trailer – we might have to go as far away as Sacramento to get it. Obviously we wanted to pick it up in Livermore. So, in order to “guarantee” pickup in Livermore, we opted for a round-trip arrangement instead, even though it meant we would have to haul an empty trailer 750 miles back home with us, slowing our return home considerably.Lo and behold, we get a text saying that we must pick up the trailer in Santa Clara! We call the Livermore office to ask if the trailer can be brought from Santa Clara to Livermore and get a flat NO. We ask if we can return the trailer to Livermore at the end of our trip and again get denied. This delays our departure by a full three hours, as we have to drive an hour to Santa Clara to pick up the trailer and then return to Livermore to load the trailer – two hours in weekday rush traffic.(CAVEAT EMPTOR – that’s Latin for “let the buyer beware”: I did some Googling and found this: “U-Haul reserves the right to schedule an alternate pick up location and/or equipment as needed, based on the most convenient location with available equipment.” Folks, that means **U-Haul’s** convenience, NOT YOURS. Remember when I said the Livermore people lied to us? Yeah. They “guaranteed” that we could pick up the trailer in Livermore. NOT.)While picking the trailer up in Santa Clara (a much larger U-Haul location), we asked the attendant if there were any way we could change the arrangements to allow for a dropoff in Livermore at the end of our trip. Oh yes, certainly. We are handed a new contract stating that dropoff would be in Livermore and we take off.Upon our return, we arrive at the Livermore U-Haul location. The attendant was busy with another customer and said that it would take him a while. He suggested that we just unhitch the trailer and he would email our receipt to us. Since we had been driving all day and it was a very hot day, we agreed, unhitched the trailer, and went home.About an hour later, the attendant called, wanting to talk about the “charges.” He claimed that we owed an extra $20 per day for every day after the first day of our trip. This would have more than TRIPLED what had been charged on our credit card by the attendant in Santa Clara. He tried to tell us that our contract said something it did not. “Look at the right-hand column where it says ‘X.’” Um, it doesn’t say anything like that. “Take a picture of it and text it to me.” Sure, no problem. After seeing the photo of the contract we had in hand (sure glad we insisted on a paper copy of that contract from the attendant in Santa Clara!), the Livermore attendant agreed to “waive the extra charges.” Yeah, the charges that he wanted to tack on – the charges to which he was not entitled IN THE FIRST PLACE.We have never seen such a bunch of bait-and-switch tactics in our lives. DO NOT USE THE LIVERMORE U-HAUL LOCATION.

---

Name: M*** J******
Date: 2019-06-27 07:06:21
Rating: 5
Comment: Absolutely amazing service. Anyone looking to get a trailer hitch added to their truck or SUV shouldnt look anywhere else. Quick and the best price I found.

---

Name: L** K*****
Date: 2019-06-06 14:49:15
Rating: 5
Comment: Very helpful manager Filipe

---

Name: c*** r**
Date: 2018-12-16 15:25:03
Rating: 5
Comment: They have excellent service and their propane prices are low. If you have a propane tank that you exchange at various places, you will get it filled completely for the same price or lower then the ones you exchange out. The exchange ones do not come completely filled, so if you want more for your money get it filled instead.

---

Name: J******* L****
Date: 2018-12-07 23:26:41
Rating: 5
Comment: These guys did a great job. My original trailer was not ready so I got an upgrade at the smaller trailer price. They helped me put the trailer on the back of my truck and take it off, great service.

---

Name: K**** S*******
Date: 2018-07-29 22:50:45
Rating: 1
Comment: Reserved a truck with a powerered lift gate. Confirmed it had a lift gate.Get to location to pick up and they say they dont rent trucks with powered lift gates.Wasted my time and that of three of my friends.

---

Name: K*** S****
Date: 2018-04-22 06:29:43
Rating: 5
Comment: We have used more equipment and purchased more boxes from this U-Haul location than I can possibly remember or count. Granted you might come in late one evening after a short staffed crew is about to finish their day, but on any other day, this crew will go out of their way to ensure you get when you need for your move.

---

Name: I*** W
Date: 2017-10-30 05:29:19
Rating: 1
Comment: Worst costumer service ever. Needed to ask where to bring our trunk in and no one would even give me a chance to ask.

---

Name: D**** N*****
Date: 2017-09-05 02:07:56
Rating: 5
Comment: Good uhaul location. Helpful gents inside.

---

Name: R***** H*******
Date: 2017-06-30 19:26:29
Rating: 5
Comment: Rental of storage, moving trucks, trailers & supplies. The first place I go to get a trailer hitch and wiring installed.

---

Name: J**** J****
Date: 2017-06-27 23:24:43
Rating: 5
Comment: Manager help with are truck and trailer very knowledgeable would recommend this place if going to a uhaul in the area .

---

Name: M*** M*****
Date: 2017-06-19 21:26:25
Rating: 5
Comment: Thank you Charlotte !!! ( you saved the day )I am moving all alone, across town, with no help, its been 100 degrees outside, I needed the truck for a few days. Tried to book three days online, no help. I was ready to book a truck with the competition.So I called to try to book direct, ( I didnt realize at this point I was talking to the Uhaul call center ) they said three days - no way buddy. They told me you can rent three different trucks for 24 hours each and return them each day and get a new one... W T F really ? No ! Just no, bad call center.A little later I got a call from Charlotte, she works at the place on Gardella, not the call center, she smoothed everything out, reserved me the truck I needed to move, saved the day for me.I didnt realize calling the number I saw on Google Maps sent me to a call center.Call the place direct if you can or go in and talk with Charlotte - ... do not deal with the call center.I would have rented with another company and paid more money just so I didnt need to return trucks so often. It didnt make sense to me

---

Name: M****** W***
Date: 2017-04-10 13:51:42
Rating: 5
Comment: Friendly staff

---

Name: J**** S******
Date: 2017-02-11 05:05:53
Rating: 5
Comment: Safe place to store items. Staff members are very helpful and friendly.

---

Name: B******* T***
Date: 2016-12-16 03:20:37
Rating: 5
Comment: Great

---

Name: T** 1* F**** (*** �* �****
Date: 2016-11-07 22:46:57
Rating: 4
Comment: Most U-Hauls I have been to usually have bad customer service, but this location was different. As far as renting a unit goes everything was ok and no problem, but what I liked more is I needed some straps for our car trailer and the lady working there was actually very helpful and knew exactly what I was looking for. Good experience overall.

---

Name: S**** B****
Date: 2016-11-01 02:18:44
Rating: 5
Comment: Charlotte is awesome! Stayed past closing to help me out. Extremely friendly and helpful staff. Definitely recommend!

---

Name: G***** M****
Date: 2016-09-09 22:33:38
Rating: 4
Comment: Used this place quite a bit. The people there are very nice and helpful.

---

Name: M**** N****
Date: 2016-08-15 21:16:13
Rating: 5
Comment: Cool place huge inventoryReturned equipment 3 hours late and they werent worried about it. Thank you

---

Name: P****** 9***
Date: 2016-07-04 03:17:55
Rating: 4
Comment: I only chose this place due to proximity of my house. I would really choose somewhere else. If you want an ok storage unit this is your place.

---

Name: N***** B*******
Date: 2014-12-05 18:58:36
Rating: 1
Comment: I was not particularly happy with the service of this location, or U-Haul in general. I reserved a truck online at the Gardella location, one that came complete with a guarantee that my truck would be there, or I would receive $50 off a different truck. I drove 3 hours to pick up the truck, only to be advised that my truck was now at a location on First Street across town. Upon arrival at the U-Haul across town (a U-Haul/gas station combo) I was advised by the gas station clerk that the U-Haul part of the facility was not open for business that day (Black Friday). I called the Gardella store back, who said they would give me an 800 number so that I could speak to someone who could better find me a truck. I also got two other phone numbers, as the lady was not sure which was the correct one.I finally get ahold of someone at the 800 number, and the lady argues with me, stating that the website says the U-Haul at First Street is open. I advised her that I am not calling for funsies, and promised her it was NOT open. She told me I could head back across town, to a THIRD LOCATION, to pick up a truck. She then offered me a $50 guarantee that the truck would be there. I advised her that I had already had such guarantee, and had now been to two locations (and am going to my third) and no truck, so what good does such guarantee do me? She offered no explanation and just kept repeating that she was giving me the guarantee. At this point I should have already gotten $100 off my reservation based solely on their inability to provide me with the truck I reserved.I finally get to the third location off Portola, also a gas station/U-Haul combo, where there is one clerk and 20 people in line for convenience store assistance. It took me 45 minutes to rent the truck because she kept assisting other customers that kept coming in (after us), instead of finishing our checkout which all in all shouldve only taken 10 minutes. I finally had to ask her to finish checking us out instead of helping the constant flow of other customers coming in after us. 45 minutes of patience is more than enough in my opinion.Aside from the ridiculous customer service from U-Haul, the truck worked perfectly for what we needed. I was able to fit all my stuff, the truck ran great. The prices, however, were just as ridiculous as the customer service (almost $400 to rent a truck for the day one way to Santa Rosa - not even 90 miles - and not including gas obviously). Their inability to uphold their own truck reservation guarantee was just as deplorable. I will definitely not be using U-Haul in the future.

---

Name: K****** N******
Date: 2014-07-31 16:59:50
Rating: 3
Comment: Agreed U-Haul is good self move alternative to expensive movers but it is still very very expensive. They advertise as low cost 19.95$ per day but read the fine print: Even if the rental is for a few hours they charge the full days rate. Not prorated. They charge $1.29 per mile and weekend rate are more expensive than week days. They charge for fuel. All in all a simple rental of a 19.95$ truck for 20 miles moving for a few hours ends up roughly about 90$ in total. They dont give dollys out with the rental - they are extra. $7 to $10 per day depending on the size of the dolly. Also they advertise their ramp is convenient but you need super human strength to lift it up and lock it and then lift it back up and put it down to close the ramp. Im not impressed with U-Haul and their business practices.

---

Name: R*** G*****
Date: 2014-06-03 18:51:12
Rating: 5
Comment: I filled a propane tank here last Saturday. An attendant came out to fill my tank quickly and it took just a few minutes to fill the tank. Best part of all was that I was able to pay outside at the propane pump.I saved a ton of money filling my tank versus doing the propane cylinder exchange. I will be back!

---

Name: M*** T*****
Date: 2014-03-12 06:01:02
Rating: 4
Comment: Great place to rent a truck, very fast and easy!