U-Haul Moving & Storage of Natomas

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Name: J*** A*******
Date: 2024-05-28 22:36:14
Rating: 5
Comment: Nicole provided excellent customer service. She was able to help me find the cheapest deal for my rental.

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Name: A**** F*****
Date: 2024-04-19 18:21:44
Rating: 5
Comment: The team were supportive and very helpful!

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Name: L**** M*****
Date: 2024-03-30 20:24:10
Rating: 5
Comment: The ease of the rental, the app for double checking everthing on check out and the great staff at the Natomas location (so helpful and kind)!

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Name: J***** R****
Date: 2024-03-28 19:38:32
Rating: 5
Comment: The staff at this location SAVED our trip. After receiving a faulty Vehicle Transport from another UHaul location, it had complication on the freeway and blew a tire!!! The trailer had to be switched and thankfully we were close enough to this location to receive one. SHOUTOUT TO CJ who was such a big help and so kind! They got us taken care of and back on the road quickly. We cannot thank you guys enough 🙏🏼 made it to SD without a scratch! 🙏🏼 THANK YOU!! 💌

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Name: J****** S*******
Date: 2024-03-27 18:24:13
Rating: 5
Comment: Easy, easy, easy

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Name: S**** H
Date: 2024-03-14 00:41:20
Rating: 5
Comment: Excellent customer services!

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Name: A*** M*****
Date: 2024-01-31 18:51:06
Rating: 4
Comment: Fairly easy experience. Easy to get in and out. Stocked with supplies. Gas station a few blocks away. Staff was friendly.

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Name: E****** I******
Date: 2024-01-27 11:05:31
Rating: 1
Comment: The worst customer service ever.

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Name: B**** D*****
Date: 2023-12-07 18:59:26
Rating: 5
Comment: Quick and easy. Only complaint is received rental truck with 1/4 tank of gas. Would be nice if at least 1/2 tank when receiving rental.

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Name: A****** B*****
Date: 2023-12-02 19:03:34
Rating: 5
Comment: Very courteous and knowledgeable employees at this location.

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Name: M** R*******
Date: 2023-11-29 03:30:01
Rating: 5
Comment: Great customer service. Expedient with paperwork. Will recommend a friend for there services

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Name: S**** L******
Date: 2023-11-25 22:50:20
Rating: 5
Comment: Availability

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Name: C*** P************
Date: 2023-11-08 00:53:13
Rating: 5
Comment: I had the best experience at this location. Thanks to Sam and Nicole, everything went very well. This will be our preferred location for future references. We are very pleased.As an added bonus, they noticed I left a card and came out and found me as quickly as they could to give it to me before I left. Thank you.

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Name: L**** G*****
Date: 2023-09-15 04:37:37
Rating: 5
Comment: We Had to spread our move out over a couple weekends, and every time we called for a truck, They had it! Will use them again IF needed 😉

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Name: J**** J* D* L* C***
Date: 2023-08-19 20:49:27
Rating: 5
Comment: Great service and very professional staff and owner. Thank you 🙏🏽

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Name: M** F****
Date: 2023-08-18 16:35:23
Rating: 5
Comment: Your front desk associate who assisted me was awesome.

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Name: N*** Y****
Date: 2023-08-09 17:50:09
Rating: 5
Comment: Easy great. Cheap service with cool employees.

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Name: J***** S****
Date: 2023-08-08 09:06:55
Rating: 3
Comment: Took two hours to find the truck I reserved online

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Name: J***** K***
Date: 2023-07-19 04:27:34
Rating: 1
Comment: We walked in to rent a truck the guy name Chris he is the general manager asked us how long you guys need the truck for ? We said 24 hours then he asked what stuff are you guys moving ? We told him about the stuff we are moving and he said you guys don’t need the truck for 24 hours! We told him we need the truck for 24 hours and he was like sorry I can’t rent you the truck and asked us to leave the property. We call the costumer service they apologized and made us new reservation. We went in again the lady was helping us and he shows up again did the same thing he canceled the reservation and asked us to leave the property or he will call the police. Worst costumer service ever in my life . I don’t understand how can this psychopath be a General Manager. It’s a shame U Haul!!!

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Name: D******* R***
Date: 2023-07-15 19:22:59
Rating: 5
Comment: I was taken care very good from going in and talking and renting out a truck

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Name: S***** S*******
Date: 2023-07-14 01:27:09
Rating: 5
Comment: The customer service from Chris was above and beyond. Truly a fantastic representative of your company

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Name: Y******* V (********* k********
Date: 2023-06-20 07:25:46
Rating: 5
Comment: My life in moving I like to Rent u-haul to put my stuff that is good and safety on the roadThanks

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Name: J T****
Date: 2023-06-02 13:25:43
Rating: 5
Comment: The process was very easy and the young lady that helped me was very professional, friendly and helpful. I left my cellphone and she called to tell me. I thought that was very honest of her. I had an easy amazing process. I would definitely recommend this location.

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Name: C***** E C***** S
Date: 2023-05-26 17:32:39
Rating: 4
Comment: Got there. Got helped and was on my way. Nice trucks clean, with a lot of space an affordable.

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Name: N**** R*****
Date: 2023-05-12 13:11:12
Rating: 5
Comment: Entire experience exceptional. Quick simple online reservation check in . In store pickup of extra items needed for move staff professional and helpful. Great store . Go Uhaul.

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Name: p*********** i***
Date: 2023-05-05 00:14:45
Rating: 5
Comment: When I arrived at the store your customer service representative was so amazing her name was Rauchel

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Name: C****** H*******
Date: 2023-04-22 23:30:21
Rating: 5
Comment: Sooth rental process.

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Name: W*** S*****
Date: 2023-04-04 00:45:53
Rating: 1
Comment: Arrived and started walking up to the desk and the male employee was telling a story to another employee and swearing heavily. I asked for help finding boxes and was told to look around the store and find them myself. He then proceeded to pull out his phone. I, confused and kind of shocked at how little customer service I was receiving, am trying to figure out where things are when another customer came in asking for help. He basically, again, told her as well to do it/figure it out herself. Felt like he couldnt lift a finger for anyone...will go out of my way to rent vehicles or buy boxes from somewhere else from now on. Guy was a jerk.

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Name: E V*******
Date: 2023-03-19 12:05:17
Rating: 5
Comment: One nice gentleman helped me resolve an insurance charge

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Name: K****** M******
Date: 2023-03-14 02:59:36
Rating: 5
Comment: Very helpful and respectful, got a great deal from a young man that work there

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Name: A G (******* M********
Date: 2023-03-04 23:50:46
Rating: 5
Comment: Great service

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Name: P*** C******
Date: 2023-03-04 16:41:22
Rating: 4
Comment: Easy to reserve, pick up, and very easy to drive.

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Name: A*** D*****
Date: 2023-02-24 03:22:35
Rating: 5
Comment: Best rental experience I have had. Quick pick up, quick easy drop off.

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Name: M****** V** S****
Date: 2023-02-11 17:20:57
Rating: 5
Comment: Everything was great!

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Name: J*** T*****
Date: 2023-01-29 21:39:53
Rating: 5
Comment: Had to help a friend move..

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Name: G*****
Date: 2023-01-29 13:27:27
Rating: 4
Comment: One of the nicest uhaul centers i ever been to really class friendly kind employees very helpful snd a pleasure to do buisness with easy to get to right by the freeway and convienient hours make thix a easy two thumbs up from me!!

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Name: R*** M*******
Date: 2023-01-24 19:31:12
Rating: 5
Comment: Couldnt have been easier the staff here was great

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Name: E*** A********
Date: 2023-01-13 01:06:36
Rating: 5
Comment: Fast and easy with friendly staff

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Name: S****** T***
Date: 2023-01-13 00:53:34
Rating: 5
Comment: I had a great experience. The process was quick and fast. I was in and out in seconds. The gentleman in the front was very profession and great customer service.

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Name: D*** L****
Date: 2023-01-13 00:09:52
Rating: 5
Comment: I find that is is easy to reserve online. The people working there are nice and helpful

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Name: M**** L***
Date: 2023-01-06 03:15:05
Rating: 1
Comment: After only having the 6x12 trailer for 4 1/2hrs I returned it to the same location I picked it up from. I asked if there was anything I need to sign before leaving and was told no. Two days later I receive a call from the uhaul call center asking when I would return the trailer. Explained to them everything that transpired and they promised me it would be corrected by the next day. Three days later I get an attempted charge on my VISA for $1,297.64 from U-HAUL Moving & Storage. Thinking this was a legitimate fraud alert I told Chase I did not authorize it, hence resulting in them cancelling the card number and reissuing me a new one. I contacted uhaul customer service and was told they couldn’t get ahold of the local location but promised me it would take only 10-15min for their other team “who handles these things” to correct it and provide a receipt via email. It took nearly 5hrs to receive said email and to be properly charged $40.57.This is the first time in 21 years that my wife and I have rented any type of moving equipment from any rental company… and it is also the last time we ever do business with U-HAUL.

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Name: M****** M M*******
Date: 2022-12-31 21:43:58
Rating: 5
Comment: Great second date! 😉

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Name: A*** M*****
Date: 2022-12-30 16:21:56
Rating: 5
Comment: I had to extend my truck rental for several days. It was easy to do over the phone. Thanks for all the assistance your staff at the Natomas Sacramento facility provided.

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Name: D** W****
Date: 2022-12-28 21:05:29
Rating: 5
Comment: From arrival to departure 10-15 minutes tops, incredibly efficient, the slowest part was waiting on the computer, they even hooked up the trailer for me. When I dropped it off I put it back where I got it, poked my head it and told them I was dropping off they ask my last name and offered paper or electronic receipt, I choose email, and was on my way

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Name: L H*****
Date: 2022-12-10 21:42:22
Rating: 5
Comment: They were quick and efficient.

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Name: m**** h
Date: 2022-12-04 23:59:18
Rating: 4
Comment: I was sad no vans to rent.I cost me money renting a pickup.Because it rained. I paid in advance. I rented a box van and paid a dollar twenty a mile.

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Name: T**** S****
Date: 2022-11-18 00:57:12
Rating: 5
Comment: I was able to rent a truck and get on the road in 24 hours

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Name: J**** R*****
Date: 2022-09-25 19:08:31
Rating: 5
Comment: Customer service was great. Appreciate their professionalism, friendly approach and understanding. I have been to the Natomas location several times and each time greeted and treated so professionally and friendly.

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Name: Q**** B*****
Date: 2022-09-24 18:05:44
Rating: 4
Comment: Professional staff, clean facility, and truck.

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Name: E*** J
Date: 2022-09-12 15:40:15
Rating: 4
Comment: I got a truck for my move from this store. Overall good experience, nice and helpful staff

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Name: M*** C***
Date: 2022-09-03 16:23:58
Rating: 1
Comment: We made reservation for trailer and went to pick it up they said it was a one way trailer had a reservation for Friday this was Wed coming back Thursday, they didnt tell us it was a one way but took card # to hold trailer to this day we havent heard back from manager as left message to call this is POOR BUSINESS Uhaul wont be my first choice next time as this was way out of my way to rent.

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Name: W*** a** y** d***** R*****
Date: 2022-08-09 14:44:40
Rating: 4
Comment: Certainly not a fast tow install but it was done and done right at a GREAT price! Took 3 and a half hours to install when they told me 2 hours at the most. Should have had breakfast before going.

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Name: B**** G*****
Date: 2022-08-09 09:29:42
Rating: 3
Comment: Thank you for making every move forward easier and affordable as possible

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Name: �***** �*******
Date: 2022-07-16 03:26:01
Rating: 1
Comment: I took truck here. Never use this service because they don’t say all the conditions and if you drop off truck another place price will be more expensive. In my case price was 516$ for total miles - 21 miles. Total distance between pickup and drop off 14 miles.

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Name: Y*** S*******
Date: 2022-05-15 14:18:17
Rating: 5
Comment: Had the best time with the stuff getting me ready for my big move from California to Florida and let me tell you it was an adventure I made it all the way with no issues so I’d like to take everybody a U-Haul for helping me out giving me good pricing and making sure that I’m good to go for the long journey I hope to see you guys again in the future and all the luck to you!For the guy that was working in the front I’m sorry I can’t remember your name but you should remember me from towing the cargo trailer with my Audi! Thanks for your help!

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Name: B****** B****
Date: 2022-05-01 22:58:53
Rating: 1
Comment: Absolutely terrible service . Mumble guy at counter double charged us and couldnt explain why. Had to have been high was having trouble breathing so much that you could hear him. Didnt have ANY dolly available when I reserved online. What a waste of my time.

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Name: B**** B***
Date: 2022-04-29 18:01:52
Rating: 1
Comment: Came here for delivery from Canada, 1 of my company truck was before me, we both came around same time 8 am, he got the door first and he got unloaded around 8:30 am, I talked to the lady who was organizing the boxes that the fork lifter unloaded and she was the one who was on the fork lift now, I asked her can I back it up she just give me hand gesture to wait, I waited for 25 mins then she came at the door and said back it up.By 9 am I backed up at the door after 25 mins I went to check if someone unloaded, but they havent started yet, the same lady said take off the straps so I can start ( I was like you could have said at the same time when I backed up, most of the time unloaders do), around 10:15 am I went back to see but Noone started the unloading, the lady was smoking cigrate at the back door ( lady is michelle), the other lady was on fork lift and unloading the uhaul flat deck that is at the back door which came after me ( as I drove via backdoor around the building)

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Name: V*** X*
Date: 2022-04-10 23:01:29
Rating: 5
Comment: Alexandria is amazing!!! Thank you!

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Name: T****** �****** T** P******* M****
Date: 2022-02-12 00:42:14
Rating: 1
Comment: If i could rate negatives i would. I called this place for road side assistance cuz we were lost and scared. Instead of assisting us they took off with the uhaul and all our belongings. This was almost two weeks ago. Still haven’t been able to pick up my belongings. How do u lose a 26ft uhaul?

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Name: A***** R***
Date: 2022-01-03 22:47:59
Rating: 5
Comment: I highly recommend this U-Haul location. They have everything you need in store for moving, a huge selection of trucks, and even storage options if you don’t already have a place. Mostly, I appreciated the supreme customer service I received even though I came in at the end of the day. Alexandria was honestly the f@&king best and made my whole experience super smooth. I will definitely be a repeat customer.

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Name: A*** B********
Date: 2021-12-30 03:28:40
Rating: 5
Comment: I had to make a last minute rental and they had my truck ready when I got there with all the equipment good to go. Alexandria was particularly helpful, accommodating, and professional during my return.

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Name: J C***
Date: 2021-12-28 23:32:50
Rating: 4
Comment: Nice area but entrance is slightly hidden and no parking nearby

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Name: F******** S******
Date: 2021-11-28 23:55:40
Rating: 1
Comment: I dont recommend 1 time I have reservations and they call me 1 day before to let me know they dont have any vehicle available and 2 weeks later come back with no reservations and she told me they dont have nothing I can rent, no 10 no pick up truck, no 15 feet no even large one and they have the parking full of vehicles, I feel so bad, I recommend the one U-haul by the el camino ave close to 99 fwy they have better attention to the costumer, I dont know if this only happens to me or more people have the same issue. 😡

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Name: C**** T************
Date: 2021-11-16 15:51:46
Rating: 1
Comment: 30 minutes past 7 when they were supposed to open. One employee waiting outside with us. According to reviews this happened last month as well. Once the manager finally showed up she went in the back and did not help any customers.

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Name: R****** B****
Date: 2021-10-03 17:05:24
Rating: 1
Comment: Was offered a 9am reservation and know one is here. Line waiting outside and employees haven’t showed up. Very poor customer service. They waisted your personal time. An employee was throwing f bombs and complaining to us about another customer right next to us. Employee reprimanded a customer in front of us and the customer wasn’t even rude.

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Name: K**** K**********
Date: 2021-10-03 16:37:03
Rating: 1
Comment: Over 15 customers waiting outside for staff to show up for work (45 minutes still not open). Total fail. U-Haul needs to overhaul their local management and clean house. Under staffed and could care less about customer service.

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Name: M****** P******
Date: 2021-10-02 23:55:26
Rating: 5
Comment: Very nice lumper woman

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Name: S*** R*****
Date: 2021-09-25 17:48:45
Rating: 1
Comment: On a Saturday morning at 10am there was NO ONE in the store for over 15min, and even with dozens of vehicles out front they claim there were non available. Avoid this place. They need to hire more people or figure it out, someone could have walked out with the register and no uhaul employee would be there to stop it.

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Name: L**** M******* R******
Date: 2021-09-10 23:03:45
Rating: 1
Comment: Horrible! They charged my card $100 more than the rate they said that they would charge me and when I called and asked them if they could please return it Katie, the supervisor, said no and hung up on me. They are absolutely disgusting people.

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Name: m******* n***
Date: 2021-08-21 05:20:13
Rating: 5
Comment: Nice

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Name: L*** B
Date: 2021-08-20 05:56:03
Rating: 1
Comment: One of the employees was extremely rude. I walked in without a mask. He requested I put on a mask. I begrudgingly went back to the car and put on a mask.After I came back in the employee asked for my last name. I provided my last name. The employee then had the gall to snottily say “Was that so hard?”I responded aptly. The employee then walked off saying I won’t be getting my truck. And as soon as he left his desk (still in the main lobby) he removed his mask and walked in the back warehouse.He also said no manager was on-site at the time. I waited for the other employee on duty and he helped me and was very kind.Needless to say, I’m going to start looking into other rental truck companies from now on before going with UHaul.

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Name: A* D******* S******* I**
Date: 2021-08-13 01:58:47
Rating: 1
Comment: No good

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Name: S**** J**
Date: 2021-08-11 02:29:17
Rating: 1
Comment: Absolute Garbage and waste of time energy and money. New management has completely ruin this once amazing store. Its a shame too, used to be the only uhaul worth going to.

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Name: M**** R******
Date: 2021-07-10 01:51:46
Rating: 1
Comment: I drove an hour to pick up a trailer that i was supposed to Haul to Oklahoma.Everything was set up and ready to go for me to just show up and pick it up, but they wasted my time saying that I should come and pick it up tomorrow, all parties involved know that we are leaving California tonight, so now I wasted two hours coming up here and having to drive back home tonight, what a waste of time, all thanks to the young lady at the front desk Who admitted she forgot that she was supposed to have it ready today.

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Name: J****** J*******
Date: 2021-06-05 00:32:58
Rating: 1
Comment: We did Ubox rental and have had the most difficult time trying to coordinate pick up and delivery locations. Our Uboxes were brought to the wrong place and have spent hours on the phone trying to locate them and get customer service. Now we are ready to have them picked up and we cannot get through to anyone on the phone to schedule. I am not sure why this cant be done online but it has been so difficult to get in touch with anyone.

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Name: B** G******
Date: 2021-05-25 20:46:03
Rating: 5
Comment: Just stopped in for some shipping boxes and they have a very nice selection available. Take note though, I parked near the part of the building with the orange tower and the Uhaul sign, and the door is waaaay on the other side (west side) of the building. It looks like they are doing some construction work on the side with the orange tower.

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Name: J***** G*****
Date: 2021-05-17 20:42:01
Rating: 5
Comment: This place is amazing. The gentleman who assisted in our drop off was super friendly and efficient. Their bathroom is exquisite with granite floors and walls. But the main reason for this review is the GM, Reannnon. She went way above and beyond and found something of value we somehow left under the passenger seat and mailed it back to us! Truly extraordinary customer service! Thanks so much!!!Joseph and Susan G.

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Name: L* T**** O*****
Date: 2021-04-29 01:05:36
Rating: 5
Comment: Very clean and nice people

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Name: R****** A*******
Date: 2021-04-28 20:07:37
Rating: 1
Comment: Didnt keep to their appointment, didnt notify us, and disrupted our whole day. Also was very rude on the phone - their manager sucks.

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Name: S****** D L****
Date: 2021-04-04 19:58:18
Rating: 5
Comment: Breannan was AMAZING!! She extremely polite, professional and courteous. I was in and out. Me and my whole family will DEFINITELY BE BACK!!💯🔥🔥😁👍🏼❤

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Name: C****** K***
Date: 2021-03-20 19:28:02
Rating: 1
Comment: Customer service is lacking at this location, thats why they have all vehicles in stock.

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Name: G*** K*****
Date: 2021-03-12 21:30:25
Rating: 4
Comment: Plenty of moving supplies and trucks. Clean office and truck was clean inside and out. Reserved online (helped estimate milage needed) quick pickup and super quick drop off.

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Name: P***** T*****
Date: 2021-02-11 21:26:54
Rating: 1
Comment: Customer service sucks!

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Name: N*** S****
Date: 2021-02-06 20:16:44
Rating: 5
Comment: Great service.

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Name: F**** R***
Date: 2020-12-26 18:22:11
Rating: 5
Comment: Fast and friendly staff. They have all types of equipment ready for use.

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Name: D**** N***
Date: 2020-12-03 19:05:10
Rating: 1
Comment: Didnt have truck i ordered on line

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Name: R*** M**
Date: 2020-11-24 18:01:57
Rating: 1
Comment: Horrible they took money from me after not having a dolly in there they charged me for said she would take it off then she tried to add gas my uncle made her drive it to the front then she sees the gas is at 1/4 I never got my money back DO NOT GO HERE THEY WILL NEVER RETURN THE MONEY STILL SHOWS $100 hold when it was a $45 job

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Name: E*** C*******
Date: 2020-11-24 01:24:39
Rating: 5
Comment: Best lady working from desk. Told her she changed my mind about uhaul. Oh ya can u take me off the e alert uhual. I bad employee last year cursed me with that IDK how but help me remove.

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Name: E*** C*******
Date: 2020-11-20 02:36:00
Rating: 5
Comment: Lady was awesome here. She informed me I was banned and I had no idea that I was. Had to have my friend rent truck for me. It was really crazy. I am really shocked that because an employee was a rude and mean person to me last time I rented from u haul year ago, and I made bad review on her and called the cooperate on her that she could ban me from renting. Its crazy.

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Name: m** b******
Date: 2020-11-12 06:13:10
Rating: 5
Comment: Good service, nice people, good price

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Name: P******* R******
Date: 2020-10-25 00:37:05
Rating: 5
Comment: I didnt get the gentlemans name who helped us, but he went above and beyond to help us get our u-pods open because we had the wrong keys. Everyone else was very helpful as well.

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Name: S***** H***
Date: 2020-10-24 17:55:33
Rating: 1
Comment: When I walked in, I knew the black woman was gonna be rude. She was very dry and smart mouthed. I had a reservation(and I came slightly early)but decided to go to another location

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Name: M**** J******
Date: 2020-09-15 21:04:20
Rating: 5
Comment: Great Service! Thanks

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Name: J**** G*****
Date: 2020-08-31 04:46:59
Rating: 1
Comment: Update: Uhaul moved me here again for second pick up. This time a truck is here but no key code provided to get truck smh. This is after hours pick upAbsolutely the worst place to reserve a uhaul truck. They constantly change the reservation, this is my 3rd time it has happened. I have a small moving company and sometimes use uhaul trucks when I need extra.Whenever it is reserved at this location it seems it can never be straight forward. Business reserved for truck share 24/7 pick up at 9pm. Called today to verify pick up time and location was told all is well.. Got there at 9pm to pick up truck only to be told it has been changed to hand delivery on the website. No one at this location thought it would be wise to inform me.The uhaul location in Davis on Chiles road are the complete opposite and will call immediately if there are any changes.Note:customer service over the phone told me the reason why and was baffled as to why I was not told otherwise. Got $50 reservation guarantee for the problem. But the review still stands for this place

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Name: I** W*****
Date: 2020-08-23 17:54:27
Rating: 5
Comment: Howard was awesome!

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Name: R**** G
Date: 2020-08-19 17:11:43
Rating: 1
Comment: Poor rating not just for this location but UHaul customer service. Usually an ok Uhaul experience but this time I need to share this. I had 2 uboxes shipped to Antelope yet somehow they ended up in this location (ok, I thought, its a little further away but it will be fine). When I called to schedule pick up for the dates in my contract they said it was too busy and I would need to choose another day. When I came by to pick up the boxes turns out they were not ready for me and I sat around with a buddy and his truck for an hour before one box was ready. I got the boxes and brought them back only to find that I had be charged for another month of storage. Called customer service (#1) and was told the charges were a mistake and would disappear. Few days later charges still there, call (#2) and this time the rep told me the charges were a different amount than whats on my bank account, case opened and I should receive a call back in 24hrs. Now 2wks later charges still there, call (#3) this time the charges match and now I need to wait for a call back in 48-72hrs.The hassle involved in trying get a resolution is ridiculous.

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Name: L***** P*
Date: 2020-08-15 18:10:43
Rating: 1
Comment: This is my first bad review for U-Haul ever. Unfortunately I had a terrible experience at the Natomas location. I personally came in to reserve the truck which went well. When I came back later that day to pick it up, they had unilaterally changed my reservation to a smaller truck without informing me. You can’t do that when you hire people to move things for you. One trip versus two trips due to using a smaller truck would have cost me $500 extra in labor. They had no empathy, did not offer a solution and made me drive to another U-Haul with only 45 minutes left before closing. I went to U-haul on Arden and had the opposite experience. Much more professional and customer service oriented. That’s the location I will be using from here on out.

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Name: S**** C***** C***********
Date: 2020-08-11 23:38:04
Rating: 1
Comment: When I got truck 1/4th fuel there said I can give same.but there charged extra.manager also checked photos and marked in paper 1/4th . charged extra 45$ for fuel. before taking truck in this place think twice.

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Name: S***** L***
Date: 2020-08-10 18:30:52
Rating: 5
Comment: I want to thank Kacey for her professionalism and for providing us with an easy, smooth transaction. Moving from Cali to Oregon, and have lots to get done! Thank you Kacey for starting this trip out with no problems 🤩

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Name: J***** m*******
Date: 2020-07-16 00:14:35
Rating: 5
Comment: Great place never new was here, Trevor was really nice and polite a great team member. Please treat the workers with respect especially if they are obviously low staff. One more thing make a reservation its not the workers fault if you cant get a truck because you didnt make a reservation. Will continue making reservations here :)

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Name: G* N******
Date: 2020-07-08 18:09:46
Rating: 5
Comment: I have moved many times in my life. This has to be the best UHaul center I have been to. Wait time was minimal, easy checkin to get the truck and easy checkout of vehicle. The entrance is a little odd so maybe putting signs up would help, as I initially walked into the ware house area.

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Name: K**** c*** D*******
Date: 2020-07-04 10:22:02
Rating: 5
Comment: The Best Uhaul place to go to. GREAT CUSTOMER ASSSISTANCE!

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Name: R****** L***
Date: 2020-06-06 21:09:36
Rating: 5
Comment: They guy that helped me was super helpful after the el Camino store sent me over with a reservation for a truck that wasnt available he was so friendly and very very helpful will be back because of our experience with him 😁

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Name: T****** Y****
Date: 2020-06-01 03:36:06
Rating: 5
Comment: My husband and I moved to sacramento. We were so busy unpacking and returned the uhaul. I was looking all over for my wallet and could not find it anywhere. Robert called me and said I left my wallet in the uhaul and he had it at the store for me to pick up. I appreciate the honest service this man provided. everything in the wallet was left in there. great customer service.

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Name: P****** B*******
Date: 2020-05-31 00:05:25
Rating: 5
Comment: The staff got through a stressful situation with ease. I would definitely consider using them again.

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Name: r****** s***
Date: 2020-05-30 22:51:06
Rating: 1
Comment: There systems were down🤔Total waste of my time

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Name: T***** M*****
Date: 2020-05-30 20:24:44
Rating: 5
Comment: Nice people. VERY clean facility. Will be using this location again.

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Name: J******* S***
Date: 2020-05-04 21:11:09
Rating: 1
Comment: Rude staff member. Howard was cold and seemed very irritated with his job. Did not have a good experience.

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Name: B**** A**** T******
Date: 2019-12-08 05:42:27
Rating: 1
Comment: We showed up at the requested time to pick up our uHaul and were told that our uHaul was at a different location. They sent us about 7 miles further from the original location. The second location was a junk yard in the middle of nowhere. We felt very unsafe. Upon reaching our second uHaul location, we found out that we had to download the uHaul app and and begin checking in process. This took 45 min because they have so many requests to make sure that the person picking up the uHaul is you. By the time I got the uHaul, it was 1:45 minutes after my original booking time. Meanwhile I had to pay 3 guys their wages. Lastly when I went to fill up the uHaul, the gas gage was not working properly. It took 3 minutes after turning the car on to show how full it was. Due to this problem, I ended up filling the tank to 3/4 full instead of 1/3. When I brought up my concerns to customer service, not only they were not apologetic, they wanted to offer me a $15 discount for my future rental. There is no way I will ever rent from uHaul in the future.

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Name: T** R** H***
Date: 2019-10-31 05:42:19
Rating: 3
Comment: Eh

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Name: G*** M*****
Date: 2019-10-31 05:12:51
Rating: 5
Comment: Excellent service from Shane & beautiful lobby. Sounds weird but its true. The floors lol like an expensive hotel & the fireplace is gorgeous. Yes inside u-haul!!

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Name: i** e*****
Date: 2019-10-12 17:26:27
Rating: 5
Comment: They went out of their way to help make my van rental seamless. Thank you for the help!!

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Name: m************
Date: 2019-08-26 15:47:08
Rating: 5
Comment: Quick fast service

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Name: A*** B
Date: 2019-07-07 15:45:16
Rating: 5
Comment: Worked out well.

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Name: R***** G****
Date: 2019-07-04 04:14:06
Rating: 5
Comment: This place was great. They have a fast check out and check in process for equipment and they went the extra mile to make sure I was ready to hit the road with the trailer that i rented. The right tail light blinker was an issue but they ensured to check and try to make it as safe as they could. They checked my fuses and wires harness to eliminate as many possibikities as they could but it turned out to be a very common issue. Thanks to the general Manager and the two gentlemen that helped i appreciate the extra mile you guys took and salute you for your professionalism. If i ever need rental items for a move i definitely will be going back to this place.

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Name: C****** H*
Date: 2019-06-30 16:29:36
Rating: 4
Comment: Reasonable UHaul service. With construction being conducted on the building, parking & traffic/customer congestion may be a slight problem at times.

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Name: A******** H***
Date: 2019-06-11 03:01:32
Rating: 5
Comment: Great young fellows, they helped us when we were in a tight spot.

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Name: C**** F********
Date: 2019-06-05 09:06:00
Rating: 1
Comment: Very Disappointed. Rented it and when I returned it. The odometer tells 127 miles instead of 45. I wish I checked the odometer before hand.

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Name: L**** H********
Date: 2019-04-20 01:57:35
Rating: 5
Comment: Love love love this place! Highly Recommend! We used it for Upods and to rent trailers for moving stuff all the time. The manager, Shaun, is great and really is helpful in getting what you need. They are great customer service and everyone is super professional.

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Name: M**** G*****
Date: 2019-03-19 20:15:33
Rating: 5
Comment: Really sweet gentlemen, I would go again for whenever I need to get a moving truck.

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Name: Q** P*** L*****
Date: 2019-02-24 20:59:51
Rating: 5
Comment: A rental business...but it also supports Mrs. Mina Pérezs organization

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Name: R**** M******* L**
Date: 2018-09-27 23:08:10
Rating: 5
Comment: Very nice and helpful Daniel was great got me right on the road. Dont care for u-hauls 24/7 deal didnt work for me. But great customer service today. Thank you

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Name: A*** M******
Date: 2018-09-15 05:44:47
Rating: 3
Comment: Order in advance online! Its expensive to just show up because your girlfriend decided she doesnt want to live with you anymore and your couch wont fit in your car and you need a way to move it last minute.

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Name: M*** V
Date: 2018-08-30 21:16:20
Rating: 5
Comment: Very helpful

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Name: S******** W
Date: 2018-07-31 02:27:49
Rating: 5
Comment: Amazing store and customer service Shaun and his crew are amazing!!

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Name: S*** J****
Date: 2018-07-12 06:50:29
Rating: 1
Comment: Horrible service. Took them over an hour to find out they can even help me. who sent me to another U-Haul and Ill make her look supposed to be done by then and they couldnt even do that right.

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Name: N******* B*****
Date: 2018-03-14 22:11:27
Rating: 5
Comment: Excellent Customer service. I will come here every time I need a truck.