U-Haul Moving & Storage of North Long Beach

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Name: G******** S***********
Date: 2023-12-11 14:44:35
Rating: 1
Comment: I usually don’t leave reviews but our experience for our move was awful and made 10 times more stressful because of u-haul.This location never had our boxes out on time. We have waited over an hour EACH time we requested them out (they asked us what time we need them) and no one seems to take accountability for this. When we did ask why they weren’t out on time they had no sense of urgency to get them out.One employee told us that we could have the boxes delivered to our house (no additional cost beyond the delivery fee). We call the next day to schedule, another employee tells us that the “final destination” was changed to the u-haul location, so we would have to pay movers (through the companies they contract with). No one told us this. We asked for other options since it was them who lacked to communicate this to us and we didn’t anticipate on spending hundreds move to get these boxes out. To which they said “if you have a truck it will be free”. We don’t own a truck, so of course they try to sell us on renting more of their equipment and renting one of their trucks. The reason we wanted the boxes dropped off to our house was because we don’t have time to go to u-haul, pick up the boxes, drop them off at our house, then go back to u-haul to drop them off. We already had so many things going on due to the move.Numerous times when we explained the situation to all the u-haul employees they didn’t care and seemed to be passive aggressive when talking to us.Everyone here is incompetent and flat out rude. DON’T rent from here.

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Name: E****
Date: 2023-08-08 06:28:15
Rating: 5
Comment: This lady here finally used this amazing service and I’d like to share my experiences with all you lovely people who see my stuff and follow my suggestions. For the first time this 52 year old required assistance for her moving and came across the exceptional customer service given to me by Sales & Support from Corp. Reservations office. On 7/30/23 I left my call back # for U-Haul to return my call and this happened…Kevin AKA “Ali” was the Angel sent agent that heard me out during my call. I explained it was my very first time using U-haul and briefly explained my health condition to Kevin…he assured that he would assist in all that was possible to making this the best decision ever on using their services. I was asked a few personal questions about the size of my moving needs and from their all went super well and easygoing! A truck rental for 24hrs the pick location closest to me, the additional items needed for my moving of certain items and most importantly the needed help of movers from a 3rd party that U-haul and the estimated hours based on what I had and from where to where were the items being hauled to, Kevin the estimated time was on point 3 hours was all it took. This is used to make the loading and unloading as simple as can be to their customers! Download of an app. on to my cell phone and all my information would be their for future references. Easy drop of if truck and also easy payment process to the movers all sent to my phone. Literally Kevin made sure all that I required was available to me and or my family assisting me with no problem what so ever. It really took just a few minutes to do and all over the cell, just needing to pick up the truck and from their everything else would be fine and ready. I appreciate people like Kevin and applaud his services because when a man helps out a lady not knowing her personally but hearing her out and doing everything to assure that what is needed is given and that she can rest assured that all will be fine for me…that’s gold! Thank you again Kevin, muchas muchas Gracias keep up the amazing work you do for your customers and bravo! picked up my rental at Paramount location and there my experience was red carpet service given to me by Andrea who made sure the truck rental was the correct size based on the items that needed to be hauled by the movers. I decided to make an upgrade and I can thank Andrea for that great call because the perfect size vehicle was provided for everything to be taken in & out in just 1 move! Andrea brought the vehicle out and made sure all the equipment rentals I requested with Kevin were in the truck and explained again the payment and drop off of the vehicle and the app. information if I needed more time too all in the app, available to me by a touch of a few buttons. My personal stuff was already on file from Kevin handling that over the phone at local office screen shots of Driver’s license & payment information were confirmed. Thank you Andrea for your help and outstanding customer service! Robert the Manager came over to remind me that when payment to the movers was ready provided the # sent to me via text to my phone that was their code to receive the payment and to make sure that it was given until the service was done not before also the amount of gas in vehicle and what needed to be returned when dropping of truck. I was sent a text like an hour or less after leaving confirming my needed of start time for the moving. Movers arrived before scheduled time and my family could help with packing and directing while they moved and got everything hauled away and this made it super easier for everyone, drop off hauling was completed payment to movers ✅💯drop off my rental handled by Adriana and Robert Manager at local branch with ease too and extremely helpful and professional! Highly Recommended Yes! ✅Spanish assistance available for booking over phone & extremely helpful and caring professionals would I use this again? Yes, anything to make it easier for me or my loved ones Yes! Affordable prices✅Gracias, I will use this again🌻

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Name: b******* g******
Date: 2023-07-08 16:37:50
Rating: 1
Comment: Poorly run facility, no communication between staff and you have to chase them down to get anything done within a reasonable time. If youre thinking about calling, just dont.

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Name: M***
Date: 2023-06-15 19:52:55
Rating: 2
Comment: Wish i could give more stars, but i can not. Employees walking around doing absolutely nothing. The front desk has 1 gentleman who knows what hes doing, and everyone else doesnt have a clue. The wait time, on average, to rent anything is over an hour. Simply unacceptable. Im not sure how uhaul makes money at all with their process and inability to process customers and equipment. The mechanic shop looks like it pumps out a ton of work, other than that, useless facility.

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Name: T***** H******
Date: 2023-04-05 19:20:11
Rating: 5
Comment: Fast friendly service !!they know how to treat a customer, come here instead of bellflower location.

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Name: J*** S****
Date: 2023-03-16 12:31:25
Rating: 5
Comment: If it wasnt for this location and the great service, knowledgeable staff, and having the store organized and clean, and overall very well run I would have completely moved my business from U-HAUL to Penske truck rental or some / any other truck rental services. Thats how bad the location is on Garfield that I was originally directed to. It was the worst I have ever encountered. The location in north long beach has a great deal of knowledge and they truly care about the customer. Awesome Job team work makes the dream work.

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Name: A****** A******* J*
Date: 2022-08-09 22:05:08
Rating: 5
Comment: Awesome employees

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Name: C******** C********
Date: 2021-09-28 23:49:04
Rating: 5
Comment: Thank you very much Robert for mi rack,, Im so happy with my new toy 😀Im going to travel safe😷🥳😆

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Name: E* T** R******** R****
Date: 2021-06-01 03:59:30
Rating: 5
Comment: On this particular day I went in to buy a propane tank and fill the tank. Ive rented box trucks and trails from here before with no problems. Never had any problems and things always got done quick. This is my go to uhaul location when I need to rent something, mostly a trailer.

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Name: A***
Date: 2021-04-29 00:06:49
Rating: 1
Comment: Zero starts! Absolutely horrible customer service. Zula I believe was her name, was extremely disrespectful and rude when we asked her to help us with a situation. She claimed it was not her problem and we could come back tomorrow in the morning and wait outside to speak to a manager. I am reporting to corporate as I am typing this. The level of unprofessionalism was unacceptable. Go elsewhere.

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Name: R*** G*
Date: 2021-03-02 06:51:19
Rating: 1
Comment: Stay far away from this U-Haul location. They are all very disrespectful and unprofessional. Roberto (location manager) is unsympathetic and rude. We had the worst experience right after driving off with a 26ft truck. The truck broke down on us (literally smoking out of the engine) in the middle of no where and when we called the location the staff responded with thats not our problem. We had to stay at a random motel because by the time roadside assistance came (2+ hours later) it was so late and we didnt want to risk driving a fixed vehicle at night. A/C never worked, brakes were so worn out and suspension was questionable. By the time we reached our destination we didnt feel safe driving it back. Called customer service (very nice) to have them call Roberto and close out my account just to be billed normally with zero credit or compensation. Youre better off renting a pick up truck from Hertz then to deal with incompetent workers. Never again will I use U-Haul for any future moving/storage services.

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Name: J* M****
Date: 2021-01-27 23:46:26
Rating: 1
Comment: I just went to get my propane tank refilled. I have been going to this location for quite some time. Today I was told they could not refill my tank because the fitting thread sealant had turned blue indicating exposure to ammonia! Huh? I am not blaming the employee as she told me this comes from her boss. She even pointed to empty tanks left by other customers with this dangerous issue. She stated her boss told her the fitting can just break off because the alleged ammonia exposure caused corrosion.I went to Globe Propane across the street. They are experts in propane issues and they just laughed over this. They filled my tank without a problem.If you go to u-haul, or any place else, do not just leave your tank because they tell you its no good. Take it to a propane expert first. Im glad I did.

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Name: H****
Date: 2020-07-08 16:20:10
Rating: 1
Comment: I needed a 10 truck. The uhaul on Artesia didnt have customer parking so I drove to the one on Paramount.The second place had customer parking so we started the process all over again. The checkout app wouldnt take a photo of the back of my DL, so the customer service agent hit a button and the credit card reader said please swipe your DL, but the guy said to ignore that. Like dude, why are we doing this the hard way with cameras if I can just swipe it? Eventually we got it handled. He handed me keys and pointed to the 10 truck I had just rented. Didnt go out there and look it over with me - bad start.As soon as I stepped into the cab, the visor fell off the roof into my lap. The odometer reading matched the contract, but the contract falsely claimed more gas was in the tank than did the gas gauge.I went back inside and asked for a new truck. Second truck had the same problem: contract said 7/8 tank but has gauge said 3/4. Cheats and thieves. By this time I had already wasted more time than the difference in gas was worth so I cut my losses and left.Truck ran well but the drivers door didnt close properly. Otherwise, no complaints.

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Name: C*** P*******
Date: 2019-08-24 18:32:43
Rating: 1
Comment: I filled the truck to just over a quarter of a tank like was required, and they still charged me $10.00. They had no sympathy for the fact that the only reason I was at their location was because the Carson location reserved a truck for me that they didn’t even have! All around bad experience at both Paramount and Carson locations.

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Name: J***** C********
Date: 2019-05-05 03:20:24
Rating: 5
Comment: Great

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Name: L*** C*******
Date: 2017-12-16 03:51:26
Rating: 1
Comment: I was trying to reserve a trailer 15-20 min before closing and the worker Mark hung up so he wouldnt have to stay longer. Nice work ethic man.

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Name: J***** D******
Date: 2017-10-15 16:41:30
Rating: 3
Comment: Rental is easy, but surprised by the $200 eco fee when I picked up the truck in Los Angeles (after I paid for the rental online).

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Name: a***** r*****
Date: 2017-10-07 16:44:38
Rating: 5
Comment: Fast service and friendly employees I was in and out lickety-split.

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Name: A*** K*****
Date: 2017-09-13 04:27:01
Rating: 5
Comment: Get there before the late rush and no problem. Be forewarned and you can avoid blaming the working guys dealing with a mad rush.

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Name: J**** A* �* S***** E****
Date: 2017-09-04 03:24:42
Rating: 5
Comment: Fast and curious service.

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Name: D*** s****
Date: 2017-08-29 05:17:50
Rating: 3
Comment: Okay

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Name: A** R*** P****
Date: 2017-08-04 15:21:18
Rating: 5
Comment: Good prices

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Name: S**** D
Date: 2017-08-02 22:18:37
Rating: 4
Comment: Filled propane quick and easy. Third time was a charm as two other propane filling locations closer to me were not working.

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Name: V****** M*****
Date: 2017-08-02 05:42:52
Rating: 5
Comment: Great service

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Name: T***** C******
Date: 2017-07-19 03:31:24
Rating: 1
Comment: The truck they rented us should have been taken off the road months ago, when I had my brother take it in for exchange they Micky moused it and sent my brother back out in it and then had the nerve to charge us full price and say something about breach of contract. Never again St this dump

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Name: J**** M*****
Date: 2017-07-11 19:54:47
Rating: 1
Comment: CONFIRM THAT THEY HAVE YOUR TRUCK AT ONE LOCATION AND THEN DAY OF THEY TELL YOU ITS SOME WHERE ELSE

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Name: B***** L****
Date: 2017-06-25 17:33:00
Rating: 5
Comment: Great customer service and friendly people to

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Name: K**** J N********
Date: 2017-06-14 22:08:39
Rating: 5
Comment: Great staff and easy to communicate.

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Name: P***** J*** S******
Date: 2017-05-09 14:21:39
Rating: 5
Comment: Excellent service

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Name: L* V** S
Date: 2017-03-02 13:36:49
Rating: 4
Comment: Fast service! Get in and get out.

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Name: K**** R*******
Date: 2016-11-20 23:41:28
Rating: 5
Comment: More hen nice to me!

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Name: S****** I******
Date: 2016-10-01 14:51:33
Rating: 5
Comment: Great customer service!

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Name: K**** P****
Date: 2016-07-13 06:41:57
Rating: 5
Comment: Very satisfied.

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Name: J***** O (***
Date: 2016-05-29 19:01:45
Rating: 1
Comment: VERY slow service. Only reason why I came here is because the propane place across the street from uhaul was closed. I didnt even get my propane tanks filled. I only saw 2 employees there and they didnt even aknowledge me or bother asking what I need. If you have a lot of time then come since all youll be doing is waiting for service.

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Name: E**** G****
Date: 2016-04-16 17:08:07
Rating: 5
Comment: I reserved a trailer online one day before i needed it. When we got to the facility we waited in line. Scott who was back and forth helping out a co-wrker still managed to greet everyone and say they would be right with them. We were next and Scott helped us out. I had actually made the reservation wrong and he was honest and courteous enough to correct the error so that i didnt overpay. He has the absolute best customer service and will get you in and out of there as quick as possible with proper information. I would rent again from this location just based on Scotts friendly customer service. Thank You Scott.

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Name: B******* F******
Date: 2016-03-06 15:36:39
Rating: 5
Comment: I love this place good food great for the family fun times

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Name: A*** Y****
Date: 2013-04-17 17:52:10
Rating: 2
Comment: Absolutely horrific. Do not use this location. I am completely astonished at the complete lack of customer service, especially on an expensive service (over $6,000).No response to phone calls, let alone the fact that their desk almost never picks up the phone so you get channeled to the call center in Arizona which can do absolutely nothing for you.The General Manager doesnt call when he says he will. Others promise call-backs and never make them.They dont have the tools onsite to handle the job that was paid for.A joke; a giant horrible joke is what this is.