U-Haul Moving & Storage of Oakland Coliseum

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Name: E*** D (** E**
Date: 2024-05-31 01:11:06
Rating: 1
Comment: Customer service and communication was very poor policies on trailers and trucks with hitches was not explained as a result. Also had a truck towed away off the property after customer was told it’s OK to leave it on the property.

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Name: D***** M*******
Date: 2024-05-27 00:22:05
Rating: 5
Comment: One of my best experiences with U-Haul places for sure. Everyone was very kind and accommodating of my moving needs but especially the managers Paulett and Laron. Well run and great people.

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Name: S*** F********
Date: 2024-05-06 04:06:53
Rating: 5
Comment: The woman who answered the phone when I first called was the NICEST and most polite customer service person I have experienced in a very long time. I am a branch manager of an office and talk with people on the phone all day long - she is EXCEPTIONAL !! Pay her more or tell her to come and work for me :) Also, Ron at the counter was awesome and remembered us when we came back - and Reggie (he was new) also did a great job checking us in when we returned. I am so impressed by this location of U-Haul. I wont go anywhere else in the future.

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Name: J****** L******
Date: 2024-05-05 06:06:57
Rating: 5
Comment: This is the best U-haul Ive ever experienced. Staff is quick and get you on your way. They were amazingly friendly and energetic and went out of their way to ensure things ran smoothly.

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Name: D***** P***
Date: 2024-05-02 02:53:31
Rating: 5
Comment: I love this storage and uhaul company . They are very professional and they try to get you the best deal.

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Name: A***** V****
Date: 2024-04-27 18:32:36
Rating: 5
Comment: Great price, service, and availability.

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Name: D***** G*******
Date: 2024-04-15 05:21:19
Rating: 5
Comment: Great customer service

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Name: C***** R* B****
Date: 2024-04-12 17:19:46
Rating: 5
Comment: I have rented trucks from them several times and they very consistently have great customer service.

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Name: D******* J****
Date: 2024-04-02 21:38:09
Rating: 5
Comment: Same day availability and fast and easy pick up and return

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Name: K**** C**
Date: 2024-03-11 17:18:26
Rating: 5
Comment: Speed and customer service

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Name: N****** A*******
Date: 2024-02-17 22:26:34
Rating: 5
Comment: Quick easy

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Name: E*** J****
Date: 2024-02-15 03:48:13
Rating: 5
Comment: Best in the west

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Name: L**** C******
Date: 2024-02-11 03:56:27
Rating: 5
Comment: After trying to find a specific flat screen box and calling every UHaul, I called this one. They had it. They had a parking lot right in front. They greeted me. They promptly helped me. It was super clean and organized. Going straight to this one next time.

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Name: M***** C*******
Date: 2024-02-03 19:26:48
Rating: 5
Comment: Good service

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Name: J**** V*****
Date: 2024-01-31 20:17:53
Rating: 5
Comment: Fast and friendly

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Name: m**** m*****
Date: 2024-01-25 17:06:37
Rating: 5
Comment: I was there to ren a small trailer, and a fridge dollie. It Was great sinse the day before on the website everything goes smoothly, and save time on the line.

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Name: R***** M***
Date: 2023-12-07 19:03:57
Rating: 5
Comment: Equipment was great, help was great, pick up and drop off went well, movers ordered through app were great.

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Name: X*** L*
Date: 2023-12-05 23:49:57
Rating: 4
Comment: Overall is not bad. nice service, good attitude. but there is some concern about off-hour vehicle return. I returned vehicle at 7pm (2 hours late than scheduled return time), and drop key at off-hour drop box, but it marked 12pm next day as return time, the vehicle parked in the return line, not sure why no one checked that out. already issue that to support team

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Name: J**** C********
Date: 2023-11-03 16:38:11
Rating: 5
Comment: Manager Calvin Fritz Sr. has dialed this place in. Its clean, safe, and runs like a top. I use Uhaul on average twice a week. This is by far the best location. I have frequented many locations throughout the bay area. I prefer this one to every single other location. Thank you Mr Fritz and your crew.

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Name: E**** C*****
Date: 2023-11-02 14:56:05
Rating: 2
Comment: Clean and secure. That is all I can say flattering about this place. If you are a month late with rent, they go from late fee to lien within a matter of days. They go out of their way not to contact you but whomever you list as a backup just so they can sell your personal items. This place should be sued, and I know Im not the only one who thinks so. Be weary of this location.

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Name: W***** O*******
Date: 2023-10-29 02:10:47
Rating: 5
Comment: It’s so easy to reserve a truck

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Name: D******* T****
Date: 2023-10-25 20:18:09
Rating: 5
Comment: The first time I used this location in early spring, it took a very long time and was a little frustrating, but this most recent time I had an excellent experience. The woman working the counter, I believe her name may have been Shivaun, was wonderful. She was so professional, efficient and polite, she made the experience so seamless and enjoyable. The dropoff was easy as well, and I can tell that the team they have now are awesome, hard working people and I appreciated their efforts so much. Thanks Uhaul!

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Name: R**** W******
Date: 2023-10-05 02:51:21
Rating: 5
Comment: The best experience Ive had at a rental place. Everyone was very friendly and helpful. This is the place to go for your moving needs.

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Name: L* M*******
Date: 2023-09-28 05:50:36
Rating: 5
Comment: I loved,

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Name: B**** W***
Date: 2023-09-16 22:37:00
Rating: 5
Comment: Thank you for your help Shivawn.

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Name: c******* o*****
Date: 2023-09-15 01:28:51
Rating: 5
Comment: Very good service.

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Name: R****** M* A******
Date: 2023-09-13 05:43:05
Rating: 5
Comment: I didnt go to this location but have been there before. At that time, a few years ago customer service with very helpful with helping me selecting the vehicle I needed for my project.

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Name: S**** C*****
Date: 2023-09-11 16:51:41
Rating: 4
Comment: The rental person (Calvin) knew all the answers to my questions. He go me on my way fast. When I returned he was doing multiple other tasks (cleaning, checking in trucks) and was still able to answer questions.

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Name: M****** C*********
Date: 2023-09-07 16:29:27
Rating: 5
Comment: Laron was efficient and helpful and even gave me cleaning tips for our extended rental. Many thanks to him, and the rest of the staff.

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Name: B***** H****
Date: 2023-09-05 20:03:37
Rating: 1
Comment: I got robbed, they didnt give me any refund, and told me to get out of their building. Unreal lack of accountability. I have no idea how the place got robbed but they changed the lock and it got robbed right after that even though Ive had the unit for years. No regard for their customers

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Name: L***** W****
Date: 2023-08-31 18:55:50
Rating: 5
Comment: Shivawn Customer service was excellent and I come to you hall often. I appreciate her kindness and her professionalism five stars.

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Name: R****** �*** M*******
Date: 2023-08-31 17:37:37
Rating: 1
Comment: Is very poorly manged and I feel like my unit isnt actually secure. Due to the nonfunctional door/key card system. when key card system was semi active in the past, you would have to swipe your card multiple times over a multi minute period of time. It would be a 50/50 ability to access. Would highly recommend anyone to store your things elsewhere

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Name: A***** R******
Date: 2023-08-21 17:16:50
Rating: 2
Comment: Initially, I would’ve wanted to put zero stars. Our experience at this uhaul began last month when we were moving things into storage. We had reserved a truck online which included a free month of storage. No prep for what we would need, so we thought that a small issue when we didn’t have our ID meant we would be set back 20 minutes. By the time we were back to the facility, unbeknownst to us our reservation was cancelled. The front desk person who was helping us told us nothing, but referred us to his associate. That employee also told us nothing about what was going on, and we were confused by his asking us for information we’d already given multiple times. When we asked for clarification he immediately snapped at us telling us that he had to recreate a whole reservation for us - this was the first we were informed of that - and when we explained that we were only just now being made aware of that issue he asked my partner to stop using a tone with him. If anyone was using a tone, it was by far the sales associate who was curt, uncommunicative, and combative. During this whole process we lost the size of storage unit we had reserved weeks before. We were assigned a smaller storage unit - with zero customer service acknowledgment for the inconvenience, I might add - and when we got to it there was already a lock on the door. We had to spend another 10 minutes looking for a new unit with no lock. This entire ordeal cost us five hours.We came back to uhaul this morning to retrieve our things in storage and load a truck. The only reason I’m giving any stars at all is because the general manager, janitorial storage staff, and the staff who retrieved our truck this morning were all patient, helpful, and kind. The same cannot be said for the employee we interacted with this morning who yelled at us for parking in employee only parking (if that was indicted by signage, it was by no means visible enough). When we asked for instructions as to where we should go, we continued to be yelled at until she informed us that she hadn’t clocked in yet. It’s not the responsibility of your clients to know if you’re clocked in or not, especially if you initiate the conversation. I work in customer service and I can empathize with not wanting to do work outside of my hours, but I have never once yelled at a customer for talking to me off the clock, simply politely referred them to someone else. Again, it should not be my responsibility to tell someone how to professionally speak to me as a customer. I wish the kind folks who helped us out here could have made that experience outweigh the negative ones, but I was shocked by how immediately rude 90% of this uhaul’s staff was. Moving is already stressful for people, you cannot expect them to have information that it is your job to provide. The customer service here needs a complete 180 degree change, immediately.

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Name: J***** T********
Date: 2023-08-17 01:24:37
Rating: 5
Comment: Well-run U-Haul location. Enough said.

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Name: S******* C****
Date: 2023-08-12 12:04:24
Rating: 1
Comment: I would warn anyone before choosing this U-Haul location (or any U-Haul). The service is horrible. They have a young man working there who doesn’t care about helping people. He was supposed to walk and show me my unit - we couldn’t find it and then he ends up walking away and scrolling on his phone. Seriously ???I finally found a unit, moved in. And, when it was time to move out, I did so. I confirmed my move out in person, got a receipt and returned my key.But I was charged for an additional month!! I noticed they hadn’t “moved” me out in their records. I called the main U-Haul line and this Oakland line. I called 5 times!!! The service was horrendous - people hung up on me, people said they’d call me back, people said they couldn’t help. Like what?!Then I had to DRIVE all the way back to this Oakland location (mind you, I’ve moved out of the area) just to get my refund and be “moved” out in their records. And with no apology. Beware.

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Name: T**** M*****
Date: 2023-08-12 00:03:19
Rating: 5
Comment: Shivawn is a lovely person, very professional. I recommend this uhaul.

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Name: V***** N***
Date: 2023-08-11 19:47:50
Rating: 1
Comment: Be more upfront about costs; I paid overall roughly $100 for having a U-Haul truck for 1 day and only used it for a trip to home depot and the grocery store. Additionally, I was never provided an up to date receipt for my costs even though the workers promised an email would be sent after returning the vehicle early.

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Name: J**** F**********
Date: 2023-08-11 04:25:37
Rating: 5
Comment: Returned truck quickly and the counter rebated my unused boxes and packing material efficiently.

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Name: M******* W********
Date: 2023-08-11 01:49:51
Rating: 4
Comment: The trip went smoothly and the workers were very helpful, especially with the return.

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Name: M*** G****
Date: 2023-07-27 19:56:57
Rating: 3
Comment: The person who completed my rental at the counter was polite, energetic and helpful. The truck that I rented had developed a power steering issue that cost me a lot of time.

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Name: m****** a***
Date: 2023-07-24 06:35:12
Rating: 1
Comment: Customer service staff here has serious attitude issue. No courtesy. I don’t know how such unprofessional people are even allowed to work? They don’t even want you there. They made me feel I am on their way. Do they even know they are working and providing a service? They don’t even have basic people skill. The Spanish cleaning lady seems to the only with a helping attitude. This is very disappointing.

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Name: V***** B*********
Date: 2023-07-15 17:55:47
Rating: 5
Comment: The lady that helped us was really nice and knowledgeable

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Name: A*** C*******
Date: 2023-07-06 01:01:58
Rating: 5
Comment: Good service, friendly employers. Very satisfied with the service I received

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Name: J***** C******
Date: 2023-06-30 00:05:07
Rating: 5
Comment: Shivan was amazing. Ive been in retail management for 14 years and she has some of if not the best customer service skills I have ever seen. Very positive and very nice to customers

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Name: J****** G*****
Date: 2023-06-29 21:21:20
Rating: 5
Comment: Great place great service thanks Shivawn for all you do.

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Name: B**** T******
Date: 2023-06-27 23:00:25
Rating: 5
Comment: Calvin is freaking awesome! And Shivawn is great! Best people for the job great customer service.

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Name: P***** S*****
Date: 2023-06-18 00:10:25
Rating: 5
Comment: Shivawn was really nice and super helpful.

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Name: J*** M*******
Date: 2023-06-11 00:09:34
Rating: 5
Comment: Very knowledgeable and courteous Agent .. Shivawn

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Name: K******* C******
Date: 2023-06-08 22:25:00
Rating: 5
Comment: I recommend this location to everyone to rent Shivawn is the best. Excellent customer service great smile wonderful person.

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Name: R***** R******
Date: 2023-06-08 21:48:39
Rating: 5
Comment: Thank you shibawn for your help and hard work.

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Name: P******* R******
Date: 2023-06-08 21:44:35
Rating: 5
Comment: Shivawn is very nice. Very sweet kind lady.

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Name: k*** w******
Date: 2023-05-22 23:22:16
Rating: 5
Comment: I put id and everything online associate was perfect tech savvy saved so much time

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Name: P*** N*****
Date: 2023-05-21 05:39:37
Rating: 5
Comment: When the employees stay late to get you taken care of thats worth 5 stars. And who else has a tunnel?!

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Name: J**** L** E****
Date: 2023-05-09 23:24:28
Rating: 5
Comment: Great service. clear info. good vehicle.

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Name: P****** M*****
Date: 2023-04-03 20:53:12
Rating: 4
Comment: This place is located in one of the worst areas of Oakland so beware of your surroundings

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Name: l*** u*****
Date: 2023-03-23 21:11:49
Rating: 1
Comment: 2 employees refuse to even acknowledge me after conversating between each other for a couple minutes and getting on their phone I decided to ask if the lane was open her answer was no Im not open and his answer was Im about to take my lunch. A third employee saw herd and immediately helped me. Horrible customer service, except for that 3rd employee.

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Name: K*** M*****
Date: 2023-01-05 23:48:33
Rating: 5
Comment: Very fast and great customer service! Manager was really great!

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Name: P*** M******
Date: 2023-01-04 00:37:24
Rating: 1
Comment: Literally a total waste of my time and money, not to mention the completely unhelpful intentional disregard for my situation,frustration and completely lied to by the operator on the 1800 number the four Uber rides out of my pocket with no results (forgot my wallet) I will never darken their doorstep again. Never.

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Name: J****** P*****
Date: 2022-12-31 03:00:04
Rating: 5
Comment: Better hours than other uhauls, and great service.

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Name: K****** �***** B** J******
Date: 2022-12-23 00:58:53
Rating: 5
Comment: Customer service on fleek... Everything you need from questions answered to by the book policies...

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Name: L***** A*******
Date: 2022-12-17 21:20:36
Rating: 5
Comment: Amazing customer service.

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Name: E**** G***
Date: 2022-12-13 00:42:34
Rating: 5
Comment: This was the best U-haul experience ever. You can park your car there overnight in the lot no problem and they also do late drop off. Also the person who helped me was so kind and helpful -- not sure of name but had a green beanie and a nose ring, that person ruled!!

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Name: K**** S****************
Date: 2022-12-11 05:05:22
Rating: 5
Comment: U-Haul of Oakland pulled through during a stressful time. Their level of patience and attention to detail for our 2 visits was absolutely amazing!!!We set up a pod that will be delivered to another location on the east coast and they made sure it was set up and ready for us to load, all while checking on us to make sure our needs were taken care of.Thank you Coliseum U-Haul for everything you did!!!

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Name: H***** J******
Date: 2022-11-16 19:58:28
Rating: 4
Comment: I stored a ubox with them, rented a truck, and picked up my ubox. They are a courteous crew, and when I called to follow up about a receipt they were prompt and followed up with me. I would rent here again.

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Name: T****** R*******
Date: 2022-11-15 17:17:26
Rating: 1
Comment: I came in to buy boxes 5 roaches ran out from under the pile of boxes.

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Name: B******* P********
Date: 2022-11-02 00:16:18
Rating: 1
Comment: The worst place to rent equipment2hrs late for a reservation (still counting)Very unprofessional

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Name: D**** H***
Date: 2022-10-26 20:57:37
Rating: 3
Comment: Great team, smooth experience. Just mind your surroundings.

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Name: L*** T**
Date: 2022-10-25 17:32:02
Rating: 2
Comment: Its a so so place. Upon walking in, One of the guys is leaning back in the chair on his phone, I guess he forgot he is at work. It just felt like pure laziness in the atmosphere. When my hubby asked about his card for access to the facility they responded by saying we should be fine. Of course, when we go to gain access it was denied. Upon calling customer service from the call box we were told to come back to the front desk where we were just at.

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Name: L****** G*******
Date: 2022-10-15 14:53:35
Rating: 5
Comment: We needed a trailer at the last minute and got great service. They were friendly and fast. Definitely recommend them!! So happy to get our things moved that day!

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Name: Z**
Date: 2022-10-07 14:33:58
Rating: 1
Comment: DO NOT RENT HERE. I am currently here and they increased their rent 2x this year. Not to mention their organization and overall communication is awful. Might as well go to another place closer to home. There was one time I got a call from them asking me if I was still renting a unit that I was never even renting because…there was also a time where they didn’t have my payment information set up correctly and had to make sure on several occasions that my auto pay was going through. I still don’t have any receipts…I get the bills and the rent increases though. Never again.

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Name: E***** M******
Date: 2022-10-06 21:44:06
Rating: 5
Comment: The U-Haul by the Colosseum everybody that works there are awesome plain and simple Kenny Z especially he totally rocks.I appreciate all you guys do.

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Name: D**** �******** S***
Date: 2022-10-05 19:56:58
Rating: 5
Comment: Great customer service they took care of our needs

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Name: P*** L********
Date: 2022-10-05 18:06:10
Rating: 1
Comment: We returned a truck here after burning man and they surprised us with a $2500 cleaning fee. Its true that we didnt do a perfect job cleaning the truck so were expecting to pay something, but nobody there said anything to indicate a fee of this magnitude. The manager looked at the truck and said something to the employees, who said we were good. In our last phone conversation, Kaireen was hostile to us, accusing us of lying about the length of our rental.

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Name: S*******
Date: 2022-10-02 02:10:57
Rating: 5
Comment: I had a great experience with this location I spoke with Nate over the phone to verify my drop off location & inquire about the truck. He was friendly & very helpful. Definitely goes above and beyond to assist.When I brought the truck back, Laron Webb checked me out and was very patient & helpful. I highly recommend & will use this location again. Friendly & helpful staff. Thank yall.

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Name: j******* b******
Date: 2022-09-04 16:42:09
Rating: 1
Comment: Equipment and Staff is fine. The process is broken. They need more employees. As everyone else has stated, long lines.Update: the service is terrible too. They don’t wear name tags so the best thing I can do is describe the short lady w/ a gap in her tooth. Terrible.

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Name: T*** G*****
Date: 2022-08-28 17:42:04
Rating: 5
Comment: Excellent customer service at this location. I got there early, shortly after they opened. We moved through the queue in about 20 minutes. They dont take walk-ins so book a truck ahead of time.The lot was spacious so I could get the truck out easy. This was our rental truck to move everything from the old home in Berkeley to our new home in San Diego.Thank you to everyone working that day. You helped make my moving day that much easier!🌈🎉Follow our podcast “Hop to it, Our Digital Nomad Journey” by the alchemist and the shaman. We hop from city to city on their journey to find home. Leaving reviews along the way.

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Name: D*** B********
Date: 2022-08-11 04:27:42
Rating: 5
Comment: Very friendly and helpful people. Our needs were taken care of quickly and efficiently.

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Name: M** F****** S****
Date: 2022-08-08 16:18:54
Rating: 5
Comment: I received good overall good customer service.

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Name: L**** S****
Date: 2022-07-29 13:39:11
Rating: 2
Comment: Staff was friendly, but this place was a pain. Tons of issues including incorrect office hours, storage units being very far from where the U-Haul truck can park, mechanical issues with the gate, mechanical issues with the truck, reserved equipment not being available, and the staff accidentally putting a lock on our unit. None of these issues (besides the difficult physical distance between the unit and truck parking) would have been that big of deal, except this place is seriously understaffed to the point where every little question meant waiting in line for at least 20 minutes. Nothing against the workers, but this place is horribly managed. Would definitely not use again.

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Name: K******* M* G****
Date: 2022-07-15 11:35:10
Rating: 5
Comment: I rent from u-haul on an often basis and I came here to resolve an issue they pulled with an error and they handled the situation accordingly without any issues or problems great customer service will rent from them again

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Name: G******* K*****
Date: 2022-05-23 16:58:29
Rating: 1
Comment: Facility is underground and the uhaul trucks dont fit. So unless you have a pick up truck, and ate comfortable making multiple trips. Id look elsewher3.

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Name: B*** H****
Date: 2022-05-01 03:51:06
Rating: 1
Comment: Terrible customer service, longer lines than the DMV, incompetent front desk employees, and outside workers who spend more time on their phones than helping customers. Everyone who goes there looks like theyre in line for a root canal.

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Name: J* W****
Date: 2022-04-11 22:16:27
Rating: 5
Comment: Theyre always helpful when I have to rent to haul items not one bad experience with them and theyre always helpful

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Name: A**** V*******
Date: 2022-03-27 18:23:30
Rating: 3
Comment: Not impressed at all with the customer service. When I went to pick up the rental van. A week later when I went to return it though they were very pleasant and helpful... different people

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Name: K*** P*******
Date: 2022-03-26 01:06:16
Rating: 5
Comment: Great service and price. Also very easy to rent whatever you need to move with.

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Name: J***** P******
Date: 2022-03-17 23:58:13
Rating: 5
Comment: Im from Chicago, but this is my home when Im in Shmokeland. Love them!!

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Name: E******** A****
Date: 2022-02-21 17:58:33
Rating: 5
Comment: We reserved a U-haul and pick up was easy customer service was excellent! This morning we returned the U-haul and again easy and great customer service! Thank you!

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Name: P**** O****
Date: 2022-02-21 08:59:25
Rating: 1
Comment: I attempted with several kind words to a girl there named Kimberly just to see if I can reserve the next available 10×15 unit or at least a 10×10. She said she couldnt do it.. I asked her if I could see inside one to determine which one would be better for my needs. She couldnt do that EITHER.!!!!! I asked to see the manager named bee. And she couldnt do that . I asked when would he be available. She couldnt tell me that also!!! Very bad public relations in her part. And the facility itself. Little did she know that I am also a invester and employee of UHaul inc. they had no professional courtesy what so ever no insentive to speak of and very lazy. As I left upset and was texting the corporate office in my car in there parking lot her and another employee ran past me to get there lunch off the property. I wont be going there anymore along with everyone I know.

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Name: L**** R******
Date: 2022-01-20 17:30:59
Rating: 4
Comment: In and out, however, uhaul stole money. The signs for boxes listed .87 cent and I was charged .91 cent per box. While to some this may be a matter of a dollar, if uhaul stole from 100 people, they got over with 100 dollars. Multiply that by locations.When I looked at my receipt and brought it to the clerk attention, there was no reconciliation offered for my money that was stolen. Instead I was offered a lame excuse that is the company responsibility. Not mine as the customer. I was told, Oh they must have gone up on the price and the company has not sent out new signage. Oops. Sorry. That was unacceptable. Instead of going back and forward about my dollar that was stolen I chose to leave comments of what happened. Confirm the price before sliding your card.I never was refunded for THEIR mistake. As a result, they lost my future business and gained a customer whose negative experience will be shared everywhere. Thieves.

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Name: L*** L***
Date: 2021-12-28 00:49:30
Rating: 5
Comment: Carlos went above and beyond the call to help me figure out the best storage for my needs. The service at this location is impeccable :)

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Name: S**** F*******
Date: 2021-11-25 23:20:02
Rating: 3
Comment: Real family orientated get you in and out

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Name: A***** J****
Date: 2021-11-24 21:00:02
Rating: 1
Comment: Requested an Alameda drop off area. Sent me 23 miles further away and charged me for the extra miles.

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Name: J******* B*******
Date: 2021-11-19 14:10:41
Rating: 5
Comment: My experience with U-Haul has been terrible at multiple locations in Washington State. The Colosseum site is different. Dont book online, dont call the corporate office, just work directly with this site and youll have a great experience.

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Name: D***** �*** 4*****
Date: 2021-11-16 17:59:02
Rating: 1
Comment: U- haul completely ruined everything I had going on & never even fixed the problem & they didn’t say sorry, give compensation or anything

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Name: R****** P***
Date: 2021-11-09 18:59:51
Rating: 5
Comment: Busy but very helpful staff.

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Name: S****** B
Date: 2021-10-16 04:23:48
Rating: 5
Comment: Fast, Easy with Great customer service

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Name: M****** M********
Date: 2021-07-11 18:44:14
Rating: 2
Comment: The GM Marlin is worthless and doesn’t care about his customers. What a joke.

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Name: G**** T***
Date: 2021-07-11 00:39:11
Rating: 2
Comment: Service was slow, had a 7am appointment to get a trailer. Finally around 830 we were able to get on the road

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Name: J*** A******
Date: 2021-07-05 16:54:06
Rating: 1
Comment: The move never happened. I was supposed to pick up a loaded U-Box at the U-HAUL location on International Blvd.They dont deal with U-BOXES at that location, so they sent me to the U-HAUL on San Leandro St. They told me that the U-BOX had not even arrived yet from where it had been shipped. Total waste of time, what a joke.

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Name: H*** Y**
Date: 2021-06-15 21:43:39
Rating: 1
Comment: The staff are extremely rude, childish and extremely unprofessional. They use there employment with the company to gain access into renters storage units and lock them out without any warning or reason. The female manager is by far the rudest and childish person I have ever come across in retail. I WOULD NOT RENT A UNIT HERE SAVE YOUR MONEY TIME AND A HEADACHE

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Name: D**** H*******
Date: 2021-06-12 16:54:25
Rating: 5
Comment: Crazy busy... Easy to get around... Drive up storage

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Name: R**** D****
Date: 2021-06-06 04:36:39
Rating: 3
Comment: Their trucks are reliable and easy to drive,but I have a real issue with their storage hours. Website says one thing, but their storage facility aligns their hours with the office hours. Their weekend hours should be the longest,but they are the shortest. Weekends are always heavy and many people dump items because the dont have time to get the items into the storage they just rented. Its an injustice.

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Name: M*****
Date: 2021-05-18 05:13:38
Rating: 4
Comment: I reserved a unit a couple of weeks before I needed it. Unfortunately, the unit size I had reserved was not available when I showed up. The staff was able to offer me a bigger unit at a great rate as an alternative. I had never stored at a facility like this so it took some time to get it on how storage works in the city. They have carts available for use, loading docks, freight elevators, and drive-in options for cars and mid-sized trucks.My only concerns regarding this facility (and the reason for 4 stars and not 5) is that my access card did not allow me to exit the underground drive-in area with my card, I had to use the call box each time. It is a glitch with their system and I will update this review if the issue gets resolved.The other issue is that their loading dock is not secure from a truck perspective...you need to have a spotter to keep an eye on your truck or lock it between each load...anyone could wander over from the nearby train tracks or road. Its not a problem if youre prepared with a lock or spotter, just be aware.Inside the facility is secure. My unit felt very secure inside the facility and protected from the elements.

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Name: J** H
Date: 2021-05-06 14:00:21
Rating: 1
Comment: Says the open @5 for gate access thats a lie and when I ask the Mexican staff he was rude to me saying well I dont know why and walked offMe waiting until 7am after I drove here thinking this place is open @5am as it says online

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Name: A****** O*****
Date: 2021-05-05 00:02:49
Rating: 2
Comment: Representatives are mixed. Some are helpful. Some are unhelpful and rude. Generally, everything in the office is a slow and painful process.Storage is units can be down a couple hallways in a warehouse. The free dollies are immensely helpful and appreciated!!Renting a one-way truck took taking to three representatives just to be told “we cancelled your order.” That was an unfortunate use of an hour.There “accessible hours” are not accurate for the warehouse storage area. Open at 7am, not 5am. Wasted a couple hours waiting one morning for access to my unit.Overall recommendation is to avoid this place unless you are an exceptionally patient person.

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Name: E*** o*****
Date: 2021-05-04 22:42:50
Rating: 1
Comment: The worst uhaul experience in my life. Called regional CHL for Oakland they scanned area and told me this location was the only one with an availability of the truck size I needed, went ahead and booked it, I got a confirmation email & text on Wednesday alls good Im thinking... Thursday morning @ around 10 30am I receive another confirmation from this location with a slight change in detail, I booked a 10 ft truck 2nd email said 10 ft Van . I called in to check & confirm that there were no changes to my reservation & the CS rep confirmed that it was a truck not van okay . Come the due date on the weekend I was 30 minutes late plus we waited another 30 minutes in line because it was busy, on arriving at counter we present the Reservation # & were told that the reservation had been canceled because we were an hr late so the truck is not available. ( unless you going to a VIP ball game or have a flight Ive never known businesses to cancel a reservation after 1 hr especially car rentals after calling & confirming 😡😡😡😡 ... 1st time in my 3decades on planet earth .Then the CS rep assisting us said they they had same truck availability for 1.30pm that very day so we agreed to reschedule & left . @ 12:30pm I called to confirm the reservation and clarify if pick up time was 1pm or 1:30pm CS clarified it for 1:30pm we headed back there @12:50, where there before 1.30pm infact were at the service desk by 1.28pm and they said the truck was not available, CS couldnt find our reservation & needed to speak to manager? Manager told them to call the client who had the van, client said he hadnt emptied truck yet and wouldnt be able to return it until 3pm . So all the $$ & resources spent with the back & forth could have been avoided with simple proffessionalism i.e poorly worded emails, confirming reservations for items not in your possession @ time aka double booking, & poor customer care service .Ive been a faithful customer but will never ever use this location again infact I was looking for different moving company other than Uhaul .

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Name: J********* B******
Date: 2021-04-19 13:40:39
Rating: 4
Comment: There is always a line to be waited on when I rent a rental vehicle. I reserved the truck online but still had to wait in line to be waited on. Other than that, the service was good & the rental equipment was decent.

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Name: K**** L********
Date: 2021-04-06 18:23:57
Rating: 5
Comment: Easy peasy.. only weirdness was being asked, by a woman, where my husband was. Umm.. married to someone else now? I will tow my own trailer, thank you. And its not my first rodeo..a woman who shows up with a class III hitch on her vehicle hopefully knows what shes doing. Everyone helpful and safe...in and out in under 15 minutes.

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Name: T*** E** R*****
Date: 2021-03-28 23:52:17
Rating: 5
Comment: Such helpful and kind staff on a stressful day!

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Name: A**** A********
Date: 2021-03-23 15:58:45
Rating: 3
Comment: Went here two days in a row, first day was horrible. Wifi was down and stood there almost a hour until they figured out something to do.

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Name: J**** G*****
Date: 2021-03-06 23:12:12
Rating: 5
Comment: Friendly people, good selection in trucks, all your moving needs.

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Name: D****** B******
Date: 2021-02-27 18:58:02
Rating: 5
Comment: Staff is helpful & friendly, especially Barbara 😊

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Name: R****** M*****
Date: 2021-02-27 06:25:13
Rating: 5
Comment: Great friendly staff. Fun guys made me laugh, thanks so much

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Name: B****** J******
Date: 2021-02-25 02:05:56
Rating: 5
Comment: If u need a truck at the best rate call them

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Name: S**** C*******
Date: 2021-02-17 03:23:28
Rating: 1
Comment: Not going to share the whole experience just that they were very rude and yes respectful let the one star speak for itself

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Name: G** F*****
Date: 2021-02-05 03:08:18
Rating: 1
Comment: Horrible experience, One of the worst iv ever had with any business. Would never try to use this location again and will let any one I know in the area to avoid them at any cost.

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Name: m**** f*****
Date: 2021-02-01 01:12:55
Rating: 5
Comment: This is so perfect for this move...people that helped me at place were awesome...and on time their work..this truck is so perfect the way I want it

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Name: P**** �*** H*****
Date: 2020-11-28 05:00:17
Rating: 5
Comment: The person that was helping helped..in and out..easy fast going ..no body likes to move specially when youre forced to leave. And with all thats going on. She was the first one to greet me with happy Thanksgiving and it mad my day a light load. I stay not far from hilltop. Bit Ill go to Oakland again. Just to deal with her..

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Name: D******** R******* S* M**
Date: 2020-11-15 04:54:47
Rating: 2
Comment: Bad customer service but great talking on the phone repeating information already stated rather than forwarding calls to Uhaul.com

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Name: J* B***
Date: 2020-11-01 02:52:46
Rating: 5
Comment: Staff here is chill and definitely willing to help. But beware the hours posted. Those arent correct plan to move early in the day. This area is sus so they close up earlier than their hours say.

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Name: F****** C******
Date: 2020-10-26 23:12:31
Rating: 5
Comment: Nice clean facility with a friendly and helpful staff.

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Name: s**** b*****
Date: 2020-10-25 17:45:09
Rating: 5
Comment: Very friendly and very helpful staff.Thanks for all you did in hectic times!! Very responsive to my needs and great followup too!

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Name: Y****** T*****
Date: 2020-09-30 05:28:24
Rating: 4
Comment: Roof of storage is open covered by chicken wire. Not closed in. Staff is helpful. If there was a roof, I wouldve stayed. Staff is kind.

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Name: D**** C******
Date: 2020-09-29 18:57:12
Rating: 4
Comment: A little slow but no problems

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Name: C**** G*****
Date: 2020-09-21 19:06:07
Rating: 5
Comment: Great People & Fast Reliable Service.

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Name: T** B*****
Date: 2020-09-17 19:19:12
Rating: 5
Comment: The service was great & fast. They have storage spaces for rent. The area I was in was clean & secured.

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Name: A*** G*******
Date: 2020-09-02 01:55:32
Rating: 4
Comment: Very professional, all had masks and gloves and had setup the show room to facilitate social distancing.

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Name: B**** �** Z N* B********
Date: 2020-08-18 22:56:17
Rating: 5
Comment: This U-Haul facility is in a pretty skezy neighborhood by BART tracks and homeless encampments. With that said, the building is well maintained and the employees were extremely efficient and very helpful. It was the quickest rental and fewest problems I have experienced with a U-Haul to date. Thank you U-Haul of Oakland!

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Name: m*******
Date: 2020-08-11 22:17:58
Rating: 5
Comment: I have two U-Haul stores closer to my residence, but keep coming back here because of the great service. With the exception of the young man who hold up the trailers, I have had different employees assist me each time, and each experience has been smooth and hassle free. The trailer guy has gone above and beyond to make sure that the right is hooked up properly, and actually asked me to wait while he sources s better electrical connector. Someone else would have sent me it without the extra effort.You may come here for your rental needs, but as far as I am concerned, this is MY store 😉!!!

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Name: R********** R**
Date: 2020-08-11 16:49:49
Rating: 5
Comment: They had all the moving supplies. Quick shopping.

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Name: A***** G*******
Date: 2020-07-21 11:11:39
Rating: 1
Comment: Worst place ever uhaul truck broke down had to go back to uhaul store. They didnt want to give me a different truck had to wait hours they told me they couldnt do nothing about it and had no replacement and I had bought the 30 dollar coverage road assistant for nothing. I ask if they coul take me to a different uhaul store they said no then I told then I wanted to rent another truck or van just to get to a different uhaul store they said they were all reserved. I did not believed them there were 7 truck and 7 vans out side. I had to take a uber to a different uhaul location to rent a truck. Worst place ever.

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Name: M** K** L***
Date: 2020-06-20 18:35:27
Rating: 5
Comment: Although the rental policy has changed a little it was quick and easy to rent a van just have a debit or creditcard with your drivers license and then you get a text message to do your self inspection I thought it was cool theres friendly staff and the facility is in a nice location no people hanging out in front of this store 😊

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Name: j**** b****
Date: 2020-06-06 03:34:17
Rating: 4
Comment: Ive had a storage unit at the 81st Ave facility for almost 10 years and its been quite convenient!!!

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Name: E***** A************
Date: 2020-05-24 22:51:04
Rating: 1
Comment: Guess what .. we went to pick up the trailer and it was not there.. no one called or notified us and my trip To NY is kicked off by one day and I had to cancel my hotel reservations and everything I planned . This location couldn’t be professional or have any respect for customer schedules.

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Name: F****** C******
Date: 2019-12-08 00:29:56
Rating: 4
Comment: They are nice and helpful.. Building is clean..

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Name: i** C****
Date: 2019-12-06 05:41:50
Rating: 5
Comment: Well staffed Uhaul branch that was very helpful and experienced when I rented a truck to move. We were helped by Phillip and he explained everything perfectly and gave a few tips here and there. There were plenty of customers in the store howver the process didnt take long. Good job guys.and thanks for your help

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Name: G**** B******
Date: 2019-11-05 23:08:16
Rating: 1
Comment: Overbooking themselves and then no compensation for changing day of rental 30 minutes before pickup. Keep changing time and location without notifying me.

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Name: D*** N******
Date: 2019-10-15 01:51:35
Rating: 5
Comment: Very nice people, great experience. Praise God.

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Name: R E
Date: 2019-09-18 22:34:57
Rating: 5
Comment: Great customer service in a huge storage warehouse. They have all the moving supplies you will ever need. Call them or make a reservation before just showing up.

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Name: Y****** R******
Date: 2019-09-08 22:39:38
Rating: 4
Comment: Low prices and mutiple choices of different size units. This is my second time using them, so that should say a lot!!

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Name: B***** C***
Date: 2019-09-06 12:32:42
Rating: 2
Comment: Has good stuff but staff isnt friendly or helpful

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Name: C**** M*******
Date: 2019-09-01 18:19:41
Rating: 1
Comment: Didnt have the truck we reserved, waited in line for 30 minutes for them to be rude and indifferent. No solutions offered

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Name: M****** G*******
Date: 2019-08-05 20:17:33
Rating: 1
Comment: Manager Marvin NO Masangcia should be sent to a customer relations class. Let this be a lesson to me to post about these experiences as they happen rather than just letting it fly. 1st Experience approx June 1 2019. I have had the displeasure of dealing with Mr. No on two separate occasions. Once on a one way rental from Las Vegas to Oakland, my reservation included a one month rental unit that was free. Upon arriving at the facility Marvin told me there were no available units. Keep in mind this was prearranged online and maybe there was a mistake. Marvin was sure there were no spaces available and he did not even have to look at his computer. Again, this was set up in advance for 2 10x10 units. He also was quick to point out that he was the General Manager and there was no one else that I could speak to.I stepped outside, called the 800# for Uhaul, after about 30 min and several conversations, I was told that there should be space available as it was arranged prior to leaving Las Vegas. Great, I stepped back inside, No Marvin? There was another person who assisted me and found one 10x10 unit available for which I was able to rent. Marvin was no where to be seen.2nd Experience todayRented a 1 way rental from Oakland to Sacramento last Wed-Thursday. Was offered a 1st month free and using it there at Oakland. Confirmed this was the case prior to leaving the facility, even offered to remove my things and restart the unit as new. Was assured there was no problem. 8/5/2019 Uhaul billed my credit card. I called the facility and was told that the GM said that I was given the wrong information and it was not possible for this to be done. I asked to speak with the GM and began my second horrible experience with GM Marvin NO Masangcia. NO explained that to to even add that type of a thing into his computer system because it would cause a Red Flag.My opinion is that it is possible, but rather that think about how to make it happen and create a better client experience, and provide the opportunity to have a satisfied customer, NO is the answer and there is NOone else at Uhaul to account for this poor level of service. Needless to say this will be my last Uhaul experience and will never refer, friends, family or clients to this facility. I can only hope that not all of the GMs working for Uhaul, are this rude and unprofessional. Renters Beware

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Name: C********** C********** {********
Date: 2019-07-15 15:15:19
Rating: 5
Comment: My lair, accessed from bottom of the Uhauls bat cave, is around back.Two dog parks located on the grounds is one of the major reasons I decided on the renovated sunshine Bisquick factories loft spaces. Plus security is tight and the location is smack dab in between many of my commercial cannabis processing clients.(WARNING) Property management recently elected to host an array of 5G digital wireless network transmitters, mounted directly in my face, and elsewhere on the top floors perimeter, and since the place has been turned into a literal microwave drumhead.Since the arrays have been operational I have been experiencing very low energy levels and find myself sleeping 4 or 5 hours more than normal, I never used to take naps but maybe once in a blue moon and last few weeks I have been needing a mid day Afternoon nap almost every day. So I bought an Ev/RF monitor last week and it has confirmed hazardous levels are present throughout the residential portion of the complex.I am not the only one who feels the 5G arrays are an issue here and possible public health concern for the community at large. The interference is being recognized in several ways more than one.I am going to be bringing forward my concerns with management directly, still want to dig up the white papers on the transmitters to validate what the manufacturers recommendation is for separating the device from occupied residential locations.Figured i should make a public notice, here on Google, in advance of any other action, just in case the 5G demigods attempt to retaliate against my person, I intend to be ready for them.

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Name: S**** K*****
Date: 2019-07-10 02:24:13
Rating: 5
Comment: I was very happy with the staff at UHaul. They gave me a courtesy call and were available for me. I would definitely use them again m

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Name: A****** B***** (* W**** T****
Date: 2019-07-08 19:06:05
Rating: 4
Comment: Good deal on storage... convenient location for me..

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Name: M*** F*****
Date: 2019-05-25 21:17:53
Rating: 2
Comment: Update: nope, knocking a star again. The fast swipe trick stopped working reliably, still have to fight with the box every time to get in. And they still keep shuffling unnecessary barricades around. Really hate this place...Update 5/2019: they seem to have done something to fix the card reader... Or I just figured out a trick to make it work. Swipe the card as fast as humanly possible, and it works first try! I mean, swipe it like the Flash. Lightning fast. Then it works.Still not the greatest experience. They keep changing barricades around the lot, making it confusing how to access the storage entrance, seemingly every month or so. This time, both entrances are open. Last month, only the railroad side one was open. Before that, only the mid-building entrance was open.But its secure, clean, and sensibly priced. I cant complain too much. The card swipe box was my biggest issue, and it seems to be working well, for now!

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Name: T***** H****
Date: 2019-04-13 18:35:38
Rating: 1
Comment: They didn’t have our truck when we showed up with a reservation. We had to drive 20miles to the nearest U-Haul to pick up our truck.

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Name: G****** R*****
Date: 2019-03-17 17:05:04
Rating: 5
Comment: I feel so terrible for not getting the young ladys name. I had been bouncing back and forth with uhaul corporate and the departing uhaul location of my u box for about 36 min and I called this location and she fixed my issue in like 5 min .

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Name: B***** G******
Date: 2019-01-29 21:46:37
Rating: 1
Comment: Worst experience ever! I don’t recommend for anyone.

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Name: S*** H******
Date: 2019-01-06 00:34:06
Rating: 1
Comment: Hard to imagine a more terrible storage place:-their carts were “displaced” — so you have to carry your stuff or use a dolly all the way to your unit-staff is completely apathetic: rolled their eyes when we asked where the carts are-water leaking in building on some units-rat traps-very loud alarm going off randomly-require you to buy a specific padlock (extra charge once you arrive)

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Name: D**** B*****
Date: 2018-12-18 14:29:10
Rating: 1
Comment: Place had a manager there that ran the place like he was a warden. Did some real shady stuff to me that ended with me losing valuables that are irreplaceable. I know it was soley done on account that he was not at all fond of me.

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Name: K***** W****
Date: 2018-12-08 15:24:38
Rating: 1
Comment: Worst experience ever! I had a reservation at 7am. When I got there, they said the truck is In Berkeley and that our reservation will be for 730. I drive all the way to Berkeley and they say they don’t open till 8am. Now I’m behind on my moving and I have a time limit. They really don’t care about peoples time and gas wasted. Horrible service!

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Name: J*** R*****
Date: 2018-10-21 17:56:39
Rating: 1
Comment: Horrible service take forever very rude avoid this location if you can !!

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Name: D H
Date: 2018-09-19 20:26:10
Rating: 1
Comment: My experience at this location was a blue print of why urban places are the last place you want to be when you need help, during an emergency, disaster: its every man/woman for themselves. Appalling customer care - They dont care.

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Name: S****** L***
Date: 2018-09-05 00:21:10
Rating: 1
Comment: Charged $250 cleaning fee after performing an extremely thorough cleaning job (soap, water, wet wipes, wheel wells, etc.)

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Name: C****** P**********
Date: 2018-08-20 16:25:48
Rating: 5
Comment: Good; but it is NOT on San Leandro Street. You must head north on 81st.

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Name: V***** B
Date: 2018-08-17 23:31:15
Rating: 1
Comment: Worst uhaul ever!!!! Old lady at front desk is straight up rude cussing with customers unprofessional to say the least

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Name: L******* B
Date: 2018-08-16 02:57:53
Rating: 4
Comment: As far as U-Haul goes this is one of the better ones. Super clean and tight. Just wish they would relax a little and not make everybody feel suspect. Im sure they do have a lot of challenges in their business but there was this overall feeling like they were going to ding you for some infraction of the rules. Maybe it gets better if youre a return customer??

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Name: D******** G****
Date: 2018-08-09 23:13:15
Rating: 5
Comment: The people behind the counters are hella friendly and helpful...

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Name: M*** K*********
Date: 2018-07-26 03:41:28
Rating: 2
Comment: Friendly staff, but I think the nature of the business really hurts the experience. Not great in terms of communication, extending rentals or anything like that.

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Name: M**** R*****
Date: 2018-07-25 15:31:48
Rating: 1
Comment: Never use this facility for your storage needs. The place is rat infested. They break into your units and steal your stuffNot a good place at all

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Name: K***** G*****
Date: 2018-07-21 17:42:48
Rating: 2
Comment: Incredibly rude customer service, unreliable inventory.

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Name: V***** T*******
Date: 2018-07-13 06:56:18
Rating: 5
Comment: It was nice and clean the best place to store your things

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Name: g*************
Date: 2018-06-29 14:54:54
Rating: 1
Comment: In my opinion they dont deserve a star. They sold my personal belongings and I was told by their employees pictures and personal items dont get auctioned off. When ask for the name of the auction company I was told by David he dont know the name.

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Name: S******** R******
Date: 2018-06-25 21:05:52
Rating: 1
Comment: Worst customer service I ever had. I had a table to unload and the lady said I had 10min. Before closing and she seen me unloading the table as soon as I get the table out she instantly locks the door so I wouldnt be able to get it and it was 6:52pm and the close at 7pm then she just stands inside by the window on her phone then starts taking pictures there so unprofessional there I wouldnt recommend anyone going here. I had to put a star in order to post this I didnt want to give it no stars

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Name: N******* L**
Date: 2018-06-22 10:42:28
Rating: 5
Comment: There are Uhaul locations that are utterly incompetent and will make you wait forever, but this is not one of them. This place was quick, painless, and no-nonsense for my van rental.If I were to gripe, the van was an older model, but thats why youre renting it I guess.

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Name: n******* m*****
Date: 2018-05-26 04:28:56
Rating: 5
Comment: Employees at this U-Haul location are awesome! They helped my wife and I with a difficult task getting down to Southern California and did so with a smile. They should all get a promotion. U-haul is great and we will be telling our friends.

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Name: S***** R*****
Date: 2018-05-12 19:07:54
Rating: 1
Comment: The customer service at this location is appalling. They shipped my u-box out weeks early and it has been impossible to speak to a manager to get this resolved. Ashley’s attitude in particular is so unbelievably rude I cannot understand how she is employed. All I’ve asked is to get a call back from a manager to resolve the issue and she repeatedly gives me attitude like I’m asking for a new car and then hangs up on me. This type of service has been consistent throughout the whole organization though so I would recommend avoiding using uhaul at all costs.

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Name: T***** L*****
Date: 2018-04-29 23:17:14
Rating: 5
Comment: Cheap low prices great customer service

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Name: K** H* S*
Date: 2018-04-18 04:35:12
Rating: 5
Comment: Quick in and out. Got the truck and gone. It helps to call ahead and set up a reservation. And make sure you have your accepted form of payment ready.

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Name: R****** G********
Date: 2018-03-15 14:30:20
Rating: 1
Comment: The service was horrible! We were told we could pick up our ubox before 9am because we have jobs. Arrived at 7:15am, which was confirmed by two different employees. The man at the desk was incredibly rude,telling us we can only get the ubox from 9am to 4pm, which are ridiculous hours if you have a job. I will never come here again!

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Name: V***** F*******
Date: 2018-03-02 15:02:46
Rating: 1
Comment: Not impressed with the customer service of the manager, he has a real problem talking with people..... arrogant attitude would not recommend this place to anyone...

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Name: E*** S****
Date: 2018-02-12 04:24:39
Rating: 1
Comment: Worse experience ever. They need new ownership

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Name: B***** B***
Date: 2018-02-06 00:26:03
Rating: 1
Comment: They had a flood last thanksgiving and over 30% of my most expensive items in my storage unit were ruined.The manager David Manges was rude, unapologetic, and sarcastic when I tried to get an assessment of the damages.*I WOULDNT RECOMMEND THIS PLACE!!!!*And if you do try them, get full coverage insurance!

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Name: M**** M*****
Date: 2018-01-15 19:33:59
Rating: 1
Comment: They are NOT AN RV STIRAGE FACILITY! Change your advertising!

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Name: J M T*
Date: 2017-12-11 05:15:26
Rating: 2
Comment: They close the gate 8 minutes earlier than set time, trapping 2 vehicles and 7 people inside of locked building. Safety issues may need to be reviewed. Employee called Juan was helpful in this situation.

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Name: R** G
Date: 2017-11-12 05:07:55
Rating: 3
Comment: Good rates friendly service except for the manager

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Name: M****** L******
Date: 2017-11-02 01:55:41
Rating: 4
Comment: Had originally scheduled to use UHaul on Macarther, but they had a computer malfunction. They directed me to this one at 8000 San Leandro. They had what I needed (a trailer), staff was efficient and pleasant. Store was clean. Guys in the yard were also very helpful and friendly. Great experience.

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Name: s m*****
Date: 2017-10-04 22:52:52
Rating: 5
Comment: Great customer service, trucks always clean

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Name: M****** M***
Date: 2017-09-23 18:25:11
Rating: 1
Comment: Wow. I still cant believe how rude this customer rep was. And then she just hung up.

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Name: K****** K******
Date: 2017-09-18 22:19:50
Rating: 5
Comment: I want to make a shout out about Eric at the coliseum location. Eric multi tasks and is a solution oriented guy. He is professional and courteous. He needs a raise. I appreciate his work ethic despite problems that he had to resolve because of other peoples inaccuracy. Thank you Eric!

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Name: E***** V**********
Date: 2017-07-30 21:34:36
Rating: 5
Comment: They always give me the vehicle I want. Have never had a problem with them.

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Name: N B
Date: 2017-07-07 00:44:02
Rating: 3
Comment: Didnt have reserved box truck available and was forced to tale smaller size despite previous reservation w/ guarantee

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Name: T C
Date: 2017-06-25 02:25:27
Rating: 5
Comment: Friendly, professional service. A lot of trucks. Easy access.

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Name: L** G
Date: 2017-01-18 18:32:16
Rating: 3
Comment: The girl behind the counter didnt seem like she wanted to be there.The young man that was working at about 5pm was very nice and very helpful. He smiled and was pleasant. A nice kid.

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Name: T** D****
Date: 2016-11-20 18:40:47
Rating: 5
Comment: Best uhaul in oakland thry have storage units here good customer service

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Name: D**** V***
Date: 2016-11-05 19:00:24
Rating: 1
Comment: This U-haul location is unprofessional & is ran by amateurs, Ive had better experiences at other locations: Ashli Bosley is an African american lady who rented me the U-haul for a same day return. I returned the U-haul the same day I rented it after closing hours, but Ashli called me the next morning saying I didnt return the truck & keys. I told her that I returned the truck the same day, so she put me on hold so that she can double check. She then confirmed that I did return the truck, but I later received a receipt in my email charging me for 2 days of truck usage & insurance. I had to file a claim with U-haul & they told me it will take 3 days for a manager to contact me in regards. Over 3 days went by & still no response from U-haul. I had to file a claim with by bank on the 5th day because U-haul was not trying to give me my money back. My bank had to resolve the issue!.. Thank you Bank Of America, youre the best

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Name: T*** S*****
Date: 2016-10-31 20:59:11
Rating: 1
Comment: Last month I came inside to pay for my storage. Ask the lady that took my payment to take the insurance off cause it wasnt needed. she said ok I have taking off the insurance, so it wont show up on the next bill. Well it did and now I have to wait for a manager to call me to fix the issue. I called the place at 9am it is now 2pm, still no call back and my payment is due today.

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Name: J***** B***
Date: 2016-10-04 03:57:49
Rating: 3
Comment: Pretty decent location and the office personnel are pretty helpful, but the maintenance folk are a little sketchy opening up my unit with me in it. Otherwise pleasant enough

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Name: E* S***********
Date: 2016-08-14 20:29:35
Rating: 4
Comment: We were in and out of here super fast. otherwise a pretty standard U-Haul experience.

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Name: D******** P****
Date: 2016-08-13 23:09:07
Rating: 5
Comment: The staff is amazing here! Very happy, usually the same people so they remember you and always answer your questions with a smile.

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Name: R**** M
Date: 2016-08-11 05:21:38
Rating: 5
Comment: Amazing service. I was skeptical with all the great reviews, but they do go above and beyond.

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Name: B**** N*****
Date: 2016-04-06 19:57:35
Rating: 5
Comment: Nice friendly folks at San Leandro st. location! Keep up the good work!

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Name: D**** M******
Date: 2015-08-06 15:33:52
Rating: 1
Comment: They should call this place the we never have your reserved equipment location. Manager has perfected his shrug and sorry routine. Terrible service.

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Name: D***** D******
Date: 2015-07-05 14:47:43
Rating: 5
Comment: The customer service is great!!! Awesome!!!! Did I mention how great & awesome the customer service is at this location. I have used many locations and this by far is the best. Friendly, knowledgeable staff throughout the building.