U-Haul Moving & Storage of Roseville

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Name: J**** F**
Date: 2024-02-29 06:40:54
Rating: 1
Comment: Upon arrival to departure- from general manager/owner to entry level employees need customer service training.No friendly greeting. No smile or eye contact. Horrible verbiage. All the employees demeanor was disgusting. Advise of having secret shoppers for accuracy of how important it is to provide top notch service and not trashy blue collar people service. How did the Manager (rebecca) become an employee of this location, she looks like she should work funeral home but they even more personality than her.

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Name: G***** V****
Date: 2023-12-21 16:08:45
Rating: 1
Comment: The representative charged us for one way without asking our preference. I had reserved same location for drop off but she changed it without telling us of the extra charges. Then when I questioned it she said it was not refundable and called HQ and told them in front of me that I reserved it that way which was not true. She gave us a truck that was stuck behind other vehicles and we couldn’t get out. She then switched it for another truck that we couldn’t even open the door to because of how close it was to the rest of the vehicles.Then the returning process was a nightmare. The instructions were to go to a location and call a phone number. When I got there and called they said they were not affiliated with Uhaul. I called customer service and they sent me to another location but it was after hours so they told me to drop it off and take pictures for my records and then to call the scheduling team in the morning to make sure they accepted the truck. I didn’t feel comfortable doing that so instead I opted to return it in the morning at the new location. Glad I did that because in the morning the new location did not want to take it because they were full. We were so upset and told the manager that we’re dropping it off there and they had to take it. She gave us attitude and took the vehicle but said that gas was not where it was supposed to be so she charged us $52 for 8 gallons. We only used 1/8 of a gallon total. They had us driving around searching for the location to drop off and had to return twice. That’s unacceptable and a unfair consumer practice that I will be reporting it to the BBB.

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Name: R*** S*****
Date: 2023-11-10 05:28:20
Rating: 1
Comment: Both attendants were rude, the female one was on her phone as we asked questions and they would not honor the price online stating that there was something wrong with my phone, which we pointed out was the website not my phone. I wanted to drop off in Citrus Heights to avoid additional charges on mileage and even though online I was told I could, the female attendant said I had to return it to Roseville. On top of being charged extra, we were yelled at on the way out about not leaving our car there, which my father in law was driving off the lot. This was all around terrible customer service. I will not be using U-Haul again.

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Name: L**** T*******
Date: 2023-08-26 00:36:58
Rating: 1
Comment: Horrific experience!! The service at this site is absolutely awful.Everything that went wrong was our fault. The manager took ZERO responsibility for their lack of communication. They failed to charge the card on file. When we picked up the box the staff member couldn’t get the system to charge the $18 fee needed to pick up the box. In order to pick it used our debit card to pay the $18. They failed to mention that because that happened it would override the card on file. When we called about it then sent us to uBox support line. After that when we called to solve it they took every opportunity to direct us somewhere else to the corporate office and to our bank.When we determined that it was an on-site problem then it was “too late now”.They acted like we were complaining stupid because we didn’t know that although the app that they push onto you with 20 minutes plus wait times didn’t reflect the ACTUAL card on file.That although the staff member knew that the card on file was supposed to be charged and the debit card was used because their system was acting up and failed to mention that our debit card replaced the card on file and THE ONLY WAY to correct was to call the location and tell them. That the app won’t show that the debit card number had replaced the card on file.As far as the manager was concerned we should have known all this and since we were too stupid to know that it was our problem to solve.When I escalated to corporate we discovered they could have fixed it the first two times we called, but because we followed the instructions given to us by the people who made the error and too much time had lapsed there was no way to charge the correct card.This is completely unacceptable.Rent a uBox with caution because the support for that service is awful. Under no circumstances rent it from this location.

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Name: M*** W*****
Date: 2023-08-14 17:40:48
Rating: 5
Comment: Courteous and professional. In and out quickly, equipment was in very good condition.

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Name: I**** M*********
Date: 2023-08-12 02:07:46
Rating: 3
Comment: I rented twice from u-haul in a duration of few days. The first time the brakes where very scary on the truck. The second time I got a truck it was a better experience because the vehicle was newer. The manager who assisted me was nice.

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Name: r****** G*******
Date: 2023-08-03 03:12:05
Rating: 5
Comment: Okay

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Name: A******* P**********
Date: 2023-07-12 00:38:24
Rating: 1
Comment: Jessica Rodriguez, most unprofessional manager. Rude staff. Don’t go here

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Name: T*** S***
Date: 2023-07-06 22:34:01
Rating: 2
Comment: Crazy minimal services and the young staff need to learn to be more personable.

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Name: B****** S**********
Date: 2023-07-03 14:02:34
Rating: 5
Comment: We rented a 10’ truck for our daughter to move from Santa Barbara CA to home in Roseville, CA two weeks before the move. It was UCSB graduation weekend so there was high demand for trucks. We were informed on the Sunday before pickup that our reservation would not be available in Santa Barbara and the closest pickup was Lompoc about 60 miles round trip. They gave us extra mileage, allowed us to pick it up the afternoon before and gave us a monetary discount on top of that. Everyone was very accommodating, willing to find a solution and helpful. I highly recommend using U-Haul for all your moving needs.

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Name: M*** N******
Date: 2023-06-23 23:00:00
Rating: 1
Comment: Prior to my last visit, this location was fantastic to work with over the past 10+ years. Unfortunately, something has changed.I reserved a truck to move some furniture for my elderly mom and when I showed up, the staff in the office- two women, two men- told me I couldnt park on their lot because it was reserved for their equipment.I had a 3 hour window reserved and there were copious open spots on the yard but the younger of the two women told all of the equipment was expected back. I asked her if it was expected back within the 3 hrs to which she just stared at me.I asked what I should do and she said to call someone to either pick up my car or give me a ride. Neither option was viable as it was a weekday morning and everyone was working.They made zero attempt to work with me and wouldnt respond when presented with other alternatives for me to leave my car other than to tell me again to get someone to pick it up.I cancelled my reservation and dont plan on going back.

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Name: D**** W*****
Date: 2023-06-20 16:52:20
Rating: 5
Comment: Very efficient with a huge inventory of trucks. You will always find what you want. The staff is quick and courteous.

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Name: A******** E******
Date: 2023-05-29 04:18:17
Rating: 1
Comment: Rude service. No place to park my vehicle so cancelled my reservation. Went elsewhere and gave them my business.

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Name: J*** C***
Date: 2023-05-24 00:59:59
Rating: 1
Comment: Hope to God the owner on this U-Haul reviews these comments and not one of their poor mannered teenage leads.Whoever was in the office on 5/23 around 5:30pm kept disconnecting the calls. It wasnt until probably the 8th attempt (with a ten min hold mind you. Finally hung up) they he decided to pick up the phone and basically have a (F you in his voice) when he answered. The most poorest attitude because he cant multi-task with the phones and help someone at the counter. Fire Fire Fire

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Name: F****** & K***** W*****
Date: 2023-05-12 14:41:47
Rating: 5
Comment: Despite being surrounded by active construction, the staff here are hard working and fantastic at clear communication and patience with confusion on where to park, locating what is needed, and being real with you. We have used this location twice in the past month and havent regretted it. Pick up is straight forward, drop off as well. We have picked up early in the morning and even though the staff was tired, they were still helpful and friendly and joked with us about early mornings! These are hard working people and if you treat them nicely they will have your back :)

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Name: S********** S*****
Date: 2023-05-01 14:31:49
Rating: 1
Comment: Ordered a truck and an extra large expandable tv moving box. Called in advance to ensure it would be available for pickup on the day Id reserved. Was assured that yes, they have them in stock and yes, it will be there. Arrived and it was not there — was told by the owner, Jessica, that they havent had them in weeks. She was rude, unaccommodating and just canceled my box order outright. She then gave me entirely wrong directions as to where the truck was located. Do not use this Uhaul.

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Name: A**** B******
Date: 2023-04-04 19:59:49
Rating: 5
Comment: The van was good and price was as expected.Would use again.Thanks.

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Name: J** R****
Date: 2023-03-08 18:01:32
Rating: 5
Comment: Didn’t expect a pleasant experience renting a truck, but got one quick and easy, I forgot a expensive water bottle in the truck when returning overnight, I thought it was gone forever, first thing in the morning I get a call saying they have it for me. Very surprised and blessed by it.

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Name: A*** B*****
Date: 2023-02-28 03:23:08
Rating: 4
Comment: Friendly staff

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Name: P********* K******* (*********
Date: 2023-02-26 17:58:46
Rating: 1
Comment: They were a negative impact on my opinion of customer service and honoring the discount signs they had posted, forget about it.

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Name: C**** C****
Date: 2023-01-11 03:05:34
Rating: 4
Comment: This is a large facility. Perhaps the largest in the Roseville Lincoln area. Its 7 mi plus away from my house but I usually go here because they always have the equipment I want available. This location is currently under renovation and the facility is quite a bit smaller now with the majority of this property fenced off for new construction. Getting into and out of the yard is difficult with the construction going on. All of the staff there is courteous, friendly and generally knows their stuff. I typically rent trailers from U-Haul for the day. When returning the trailer on my last visit the agent said that the brake lights were not working. They were checked and working when I left with the trailer and I have no idea when they failed. I didnt have an issue with the trailer, didnt get a ticket for no brake lights and had no issues with the trailer in general. The U-Haul agent said the trailer was 30 plus years old and these things happen. Ill ask for newer equipment on my next rental. Construction inconvenience and no brake lights was standing, I would give this facility five stars.

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Name: S***** W******
Date: 2022-12-20 06:55:30
Rating: 4
Comment: Quick and easy pickup and drop off. Friendly people working there. The only downside is the construction going on next to the site at this time.

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Name: J******* T******
Date: 2022-12-08 15:18:52
Rating: 1
Comment: The manager who checked us out at pick up was not personable and rather gruff. There was a man in the office also who never once acknowledged us when we were just standing there at the counter waiting to be helped. Then we were made to go hunt down our truck in a mud field after having to navigate through a construction site just to get in there. At the return, Brittany was standing outside and waited for us to get all the way from the lot to the trailer before telling us to pull the truck around to in front, so she didnt have to venture far to check us in. I told her no because they day before we were forced to go hunt it down in the mud. She was obviously rather put out and just walked inside. When we went inside, she was so rude and yelling for Dillon who was in the back demanding that he checks us in. Having a corporate account and often renting U-Hauls, I will make it a point not to have to return to this site and encounter these people again. Dillon was the only one that was professional and pleasant.

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Name: K**** G****** (*******
Date: 2022-11-15 21:22:30
Rating: 5
Comment: Very roomy.

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Name: N*** D
Date: 2022-11-08 23:13:19
Rating: 2
Comment: Getting very expansive

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Name: T****** M****
Date: 2022-11-03 09:07:55
Rating: 1
Comment: Forgot my physical drivers license at home after taking a picture of it for the online check in. What was supposed to save me time ended up making me unable to rent it all together. Absolute chaotic location thats half under construction with nowhere to park and my ride was yelled at a bunch of times and Im lucky they didnt leave like I had originally insisted they could since I thought I would be fine since I had already checked in! I thought all I needed to do in order to get the keys and be on my way was to sign off that the truck was in good condition and had so much gas in it. I was really upset and disappointed.

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Name: L****** B*** R***** C******
Date: 2022-10-27 22:49:21
Rating: 5
Comment: Jessica was knowledgeable prompt professional and courteous...box product required was in stock and acceptably priced. Cool ew building and great location. Fine improvement for property of regional impact.

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Name: O***** C*******
Date: 2022-10-06 19:17:59
Rating: 1
Comment: Bad experience & very unorganized.They employees don’t know what they are doing and lack responsibility when dealing with customers. They were just standing around and wouldn’t even guide us, when backing up a trailer. They would rather talk and sit on their phone and allow us to hit another trailer, rather than do their job.

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Name: C********** B******
Date: 2022-09-27 22:37:04
Rating: 1
Comment: Called to check the status of my UBox reservation and got no help. they didnt know where it was and said that the employee who handles that was on break and would call me back. They never called me back.

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Name: J***** B*****
Date: 2022-08-30 16:27:03
Rating: 4
Comment: Came in at 7AM for a pickup, you could tell they were still getting started and the woman who checked me in noted that the yard was a complete mess from the people who closed (it was, but in all fairness the place is chaos because of the construction). She had to move a trailer by hand because it was blocking the exit. I rented a 20fter and the truck was basically ready, clean enough, but didn’t have the gas they said it did. I walked in and had her adjust the starting gas in the reservation before I left. The truck smelt strongly of burning oil but it braked well and seemed fine. No issues upon return. I think the guy was named Kyle who handled my drop off, he was polite, friendly, and I felt comfortable during the exchange.

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Name: G*** M*****
Date: 2022-08-24 07:31:05
Rating: 5
Comment: Great staff, quick transactions and a clean vehicle. Very satisfied.

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Name: L******** C******
Date: 2022-08-09 13:59:53
Rating: 1
Comment: Unethical business practices.They told my son one rate for car trailer and charged him that on his card. (We have our copy if our agreement with said agreed rate.)After we left there, this business added an UNAUTHORIZED ADDITIONAL CHARGE on his card of SEVERAL HUNDRED DOLLARS (not authorized or agreed to prior).We called Uhauls customer service number while we were on the road and they contacted this store manager who was supposedly in his car driving and was going to call my son back. This was 6 days ago and no call back yet indicating they dont care about the issue and have no intention of correcting their mistake.Im pretty sure that charging someones card for something they did not agree to is ILLEGAL. Working with the card company to contest fraudulent 2nd charge.Shady as heck. Avoid. IF you do choose to use, keep a CLOSE EYE on your card charges.

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Name: M****** c*
Date: 2022-07-05 21:22:01
Rating: 1
Comment: You might not know it but there is actually other car and truck rental companies out there

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Name: A***
Date: 2022-06-19 04:05:32
Rating: 5
Comment: I have rented here a few times and they are always on point. Things are a bit messy right now because of construction, they are working out of trailers, but - Service is always friendly and quick and they generally have a huge selection of vehicles and trailers in stock. Definitely recommend!

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Name: A****** H***********
Date: 2022-05-31 16:19:43
Rating: 1
Comment: This location is just what you would expect from any Uhaul when it comes to gear and equipment.The big problem here is their attitude. Absolutely ZERO customer service.Its almost like youre bothering the staff by asking for a trailer or something. Or they want you out of there asap. Theres no need to be rude for no reason. Or work there if you just hate it!

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Name: B*******
Date: 2022-05-29 15:51:42
Rating: 5
Comment: I really like the mobile pickup option.

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Name: I**** G*******
Date: 2022-04-28 14:10:13
Rating: 5
Comment: Pleasant, but tiring(for me).

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Name: G****** T
Date: 2022-04-21 20:39:46
Rating: 5
Comment: We use U-Haul for all our moving needs great prices convenient location this particular location was her favorite they have changed quite a bit

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Name: C*** E*****
Date: 2022-04-19 03:47:41
Rating: 5
Comment: The place to go for my moving needs to get out of Cali.

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Name: G***** G
Date: 2022-03-29 18:50:59
Rating: 5
Comment: Always very helpful and depending on the day/time they are fast. Never had a problem returning anything

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Name: D***** P***
Date: 2022-02-28 03:22:00
Rating: 5
Comment: Very nice people that work there!!

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Name: M*** D*******
Date: 2022-02-24 21:53:50
Rating: 4
Comment: Always good service here...however because of construction of their new facility van was dirty like it was just driven through a snow storm.

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Name: D**** B*****
Date: 2022-02-08 04:10:45
Rating: 5
Comment: Fast, easy, crew ready to help. Drop down in that lot & get your move on

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Name: C*************
Date: 2022-01-10 16:42:25
Rating: 5
Comment: My pymt wouldnt go through and the ladies were very nice about it and let me cancel with no charge. 🙂

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Name: J** R******
Date: 2022-01-05 17:32:31
Rating: 5
Comment: I rented a 6x12 open trailer and they were very efficient upon check-in and even better up on return. Pretty smooth. The facility is going through a major renovation so you have to go into a small trailer but they are making things work.

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Name: F**** M******
Date: 2021-12-26 18:56:05
Rating: 5
Comment: Good one

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Name: K**** C******
Date: 2021-12-26 18:17:21
Rating: 4
Comment: Online drop-off worked well for after hours return, couldnt find drop box for keys. Had to go back the next morning, but staff was understanding and helpful.

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Name: K*** H
Date: 2021-12-07 04:35:27
Rating: 5
Comment: What you expect when you drive up, but they got the goods if you know what I mean. That is more than I can say for most other moving rental places in California right now.

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Name: R***** D***
Date: 2021-11-27 05:05:34
Rating: 4
Comment: Plenty of inventory, Jack U-Haul Roseville was on the ball and got my needs handled.

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Name: 6*******
Date: 2021-11-25 07:48:20
Rating: 3
Comment: Dont park inside the fence.

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Name: C**** L*****
Date: 2021-11-05 18:13:34
Rating: 4
Comment: Service is still good. They have all the rental services as before but they are expanding and remodeling.

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Name: B**** A* R**********
Date: 2021-10-10 17:45:40
Rating: 1
Comment: BEWARE. This place gives customers vehicles without a full tank of gas any then expects the customer to be able to GUESS how much gas to add back in, and then CHARGES you for more gas!I took a picture of the fuel level and returned it with a comparable amount…AND WAS CHARGED $15 for more 3 more gallons of gas…after adding 2 myself…it was a 24 mile trip!!! No way that little truck used 5 gallons of gas in 24 miles!!!I waited 15 minutes for someone to check the unit back in…They had one person checking the unit back in and even he was shocked to see that nobody came out to help me!And if you want your car to be clean if you leave it there…avoid this dirt lot place.I’ve responded and am filing a complaint. Terrible service and a total gas scam…BEWARE.

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Name: J** K*****
Date: 2021-09-20 16:48:15
Rating: 3
Comment: We rented a trailer to haul a car. We told them up-front that we would be returning it after hours, and they said that was okay. We returned the trailer in the evening, backing it into the slot where we picked it up. Discovered this morning they had charged us $20 for after-hours drop off. If they had disclosed that in the beginning, we would have said okay. But tacking it on like an afterthought ticked us off.

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Name: G**** M
Date: 2021-09-10 13:01:29
Rating: 4
Comment: They leavened the buildings leaving a trailer and are building completely new structures Will be a great location in the future

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Name: G****** B******
Date: 2021-07-29 23:43:40
Rating: 1
Comment: Made a reservation a MONTH in advanced and they cancelled my uhual trailer the day I was supposed to pick it up. What is the point of reservations if they don’t reserve it ????? Unreliable. I can’t move anymore and my lease is up. What now? Lady on the phone didn’t give me a good reason as to why they didn’t have trailers for my reservation, and she didn’t seem to care. Would not recommend this place, cause no matter how far in advanced you rent, there is no guarantee.

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Name: I*** T******
Date: 2021-07-05 23:50:19
Rating: 5
Comment: People super friendly and helpful, any questions I ask they explain end makes easier and stress free, Big thanks GOUHAUL 🤘

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Name: J*** G******
Date: 2021-07-02 16:22:16
Rating: 1
Comment: This review only applies to the people that work at the counter. The people that work outside were very helpful.Terrible service, simply returning a trailer nobody came to the drop off area. So I waited through the entire line in side. Was told to go back to the drop off area and somebody would be out no one came out. Went back in said can I just drop the trailer and leave, no someone has to come out theyll be right with you. No one came out. Worst customer service possible.

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Name: M****** S*****
Date: 2021-06-27 05:04:22
Rating: 4
Comment: Cant future out their 24/7 rental option. I signed up for that but was told I needed to show up in person. The move went well. No issues with the truck

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Name: S****** E****
Date: 2021-06-20 17:29:22
Rating: 4
Comment: Great people, Good trucks.

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Name: C**** C*******
Date: 2021-05-18 21:10:53
Rating: 5
Comment: I was a little disappointed last week excepting my trailer hitch to arrive and too be installed although today I realized that it was issues with the supplier not the U-HAUL location.By chance I checked today and it had come in and the staff was very polite and professional from the ladys at the counter and a special thanks to them as well as Gabriel the installer I am so impressed by the professionalism of all of those involved. You have a Great team in Roseville!!!

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Name: J***** C******
Date: 2021-05-11 20:39:48
Rating: 3
Comment: Its a uhaul rental place. They dont seem to have much in the customer service department but why would they when people will always need to rent these trucks or trailers

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Name: J** S******
Date: 2021-05-04 05:54:42
Rating: 5
Comment: Aways top notch customer service, quick check in/check out. The after hours drop off option is great

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Name: S****** G****
Date: 2021-04-17 00:08:50
Rating: 3
Comment: Total chaos checking in. Took so long and contactless is NOT contactless. App sent us to the wrong truck twice and had to wait in 20 min line to get keys even though app said not to get in line. Then the employee was really rude about it. But truck ran great, price was fair.

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Name: C**** H
Date: 2021-03-29 18:06:33
Rating: 4
Comment: Very helpful on the phone to get you what you need

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Name: S***** L****
Date: 2021-03-11 23:55:23
Rating: 5
Comment: They are awesome! The gentleman who helped me was able to teach me what I needed to know about the trailer I was going to use!

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Name: M*** M******
Date: 2021-03-09 03:19:45
Rating: 5
Comment: If you need to rent a U-Haul to move this is a great place to do it they have what you need

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Name: J** K*****
Date: 2021-03-05 06:01:35
Rating: 4
Comment: The staffis Great love the cleanliness the elevator and the cartsFeel safe here

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Name: C**** A****
Date: 2021-03-01 01:04:36
Rating: 2
Comment: We arrived before the closing time only to find that time only applies to the sales desk

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Name: T*** B*****
Date: 2021-01-11 04:05:39
Rating: 5
Comment: Excellent service!!! So friendly. Will definitely return for any future u-haul needs.

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Name: D**** T******* (***** D****
Date: 2021-01-05 21:55:38
Rating: 5
Comment: Very fast helpful covid precautions in place had equipment we needed easy return online reservation even open on holiday.

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Name: R** D
Date: 2020-12-29 18:33:25
Rating: 1
Comment: If I could give zero stars I would. Unfortunately U-haul has no competition or I would never use them. Ive used them four times this year and only one (in Chico) was satisfactory. Beware they will take your reservation but then repeatedly change your location up to the last minute. And even then the truck may not be there when you go to pick it up. The pickup/drop off with cell phone they like to advertise in fact is a joke. Dont waste your time. The actual location employee will roll their eyes if you mention that! And good luck trying to contact them on the phone!!! Overall U-haul is the worst business Ive ever dealt with. Truly pathetic!!!!!!!!

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Name: R***** P****
Date: 2020-12-05 21:33:02
Rating: 4
Comment: Good service...

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Name: J******* P*******
Date: 2020-12-05 16:51:08
Rating: 1
Comment: Ive been to a lot of bad uhauls before this one by far is the worst. A bunch of kids running the place that dont care about customers or coming up with solutions.highly recommend going to this uhaul instead11351 Pyrites Way, Rancho Cordova, CA 95670

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Name: J******* C****
Date: 2020-10-01 21:48:44
Rating: 4
Comment: Picked up boxes and all the moving supplies you could imagine, including the truck. Truck was ordered online and it was a decent experience. A bit slow to push through it all. The one star deduction is due to the large level of wood rot their structure has. Not kidding that you can see the outside from inside. And this isn’t a yesterday thing. This stuff has been that way for years.

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Name: j** r*****
Date: 2020-09-17 16:28:32
Rating: 1
Comment: Absolutely stay away from this place! make sure to inspect whatever you rent from them because they do not check it before renting to you. brake light literally fell off 2 hours into trip, that is when i realized fender was broken from previous renter. when i got to Prescott Arizona i took to Uhaul and they said leave it here you will not have to return it to Roseville Uhaul on Wills road, we will take care of it. 6 days after getting back to Roseville i start receiving calls asking where is the trailer. Told them in Arizona. So far for a $285.00 rental they have charged my visa $1100.00 dollars. Use anyone except Uhaul. I would give 0 stars if i could

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Name: C**** E******
Date: 2020-09-10 18:26:45
Rating: 5
Comment: Very helpful and hard working!

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Name: A***** K*******
Date: 2020-09-05 23:42:02
Rating: 1
Comment: My past experiences have been excellent, helpful and attentive but today was infuriating. The gal behind the desk today (different from the other times Ive come in) called me forward to ring up my purchase but then she mumbled something about the card reader and Ill help you there but another customer was there so he had to back out. And I was the one who apologized to him, the cashier didnt give him any apology- then a guy in a uhaul shirt came in from the back door and she began helping him. I couldnt tell when she was talking to him or me. I really was inconsiderate of her. All I wanted to do was pay for my boxes and get out. And no offer to help me get my 26 boxes to the car, either. Not a good customer service experience.

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Name: K**** U****
Date: 2020-09-05 16:43:56
Rating: 5
Comment: The staff were friendly and quick. Both at pick up and drop off. If i need another uhaul ill definitely go to them

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Name: B******* W****
Date: 2020-08-24 18:21:30
Rating: 1
Comment: My experience with this location has been horrendous. The representatives are rude and not helpful in any way, shape or form. I scheduled a tow dolley for pickup. We were sent a confirmation number with all of the correct information. When we went to pick it up, we were told it was no longer available and wasnt there in the first place. Does that make sense to you? Sure doesnt to me. We were due to leave the state, but that has been set back several days. They offered a $50 refund on something that cost us days of inconvenience, the gas to drive from auburn to grass valley to roseville and back to grass valley again, and almost cost us our jobs in the state we are moving to. When trying to resolve this issue, we were hung up on 5 different times. We were transfered all over on the phone and in person. They refuse any further assistance. Why make a reservation if they never had the equipment in the first place, or they give it to someone else?For your own sake and sanity, please try Budget, Home Depot, or Penske. Theyre much more transparent and professional, and make sure you get the reservation you PAID FOR.

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Name: c**** b*****
Date: 2020-08-22 18:43:40
Rating: 5
Comment: Great people best at a uhaul mechanic

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Name: T****
Date: 2020-07-30 21:28:49
Rating: 3
Comment: Nice people but so slow. Only stopped in to buy supplies and should have just drove a little further to save some time.

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Name: R**** L*****
Date: 2020-07-19 16:28:24
Rating: 1
Comment: 8 am reservations, 24/7 app does not work, not wearing mask, doesnt open until 9 am, half hour on the phone waiting every time.

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Name: K**** M********
Date: 2020-07-17 23:24:28
Rating: 5
Comment: Absolutely wonderful! Michelle was super nice and helpful! In and out in 10 minutes!

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Name: T*** G*******
Date: 2020-07-15 14:51:37
Rating: 1
Comment: If I could give no stars, I would.1 - The Uboxes I reserved were not available and it took AN HOUR AND A HALF IN A BUILDING WITH NO AC for them to figure out how to get me 1 Ubox.2 - Could not take both Uboxes at once, WHICH WAS NOT STATED ANYWHERE. We brought an F350 to pickup the Uboxes, only to be told the F350 was not an appropriate vehicle to pick up both. So what WOULD be an appropriate vehicle to haul a MAX LOAD of 4800lbs? A semi? The person helping us was unable to provide us with ANY information as to why we could not pick up both.3 - When we FINALLY were able to leave, they sent us off without strapping down the ubox to the trailer4 - We needed access to the first ubox we returned, and EVEN THOUGH THE WEBSITE SAID WE WOULD HAVE ACCESS THROUGH THE 5TH, they could not provide us with access and now we have to spend additional money sending things back to the original location.The Uhaul that received our shipment at our destination was pleasure to work with, which makes me thing that this one in Roseville is the problem, not the company overall.If youre looking at renting Uboxes, I recommend 1) NOT using the location at Wills road, and 2) Paying the $100 for them to drop the boxes off at your house.

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Name: A***** A*****
Date: 2020-07-08 16:40:17
Rating: 1
Comment: I will never rent anything from a U haul again worse experience ever!!!! If I could give no starts I would!!

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Name: E*** V
Date: 2020-06-21 01:07:13
Rating: 5
Comment: Awesome service! Didnt like having to wear a mask but I get it. Gabe was the best! That guy deserves a raise! 6/20/20 10 Truck -Eric V

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Name: K**** M*****
Date: 2020-06-19 02:17:44
Rating: 2
Comment: Only one person working there. It took an hour to get our truck. I felt bad for the girl having to work the counter, get the trucks and help with returns! Ridiculous! Hire some people!

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Name: U**** E**
Date: 2020-06-05 17:34:17
Rating: 3
Comment: I have been here twice this month and have been helped by two different ladies. Both need a lot of work in customer service. I dont know why they both failed to smile at all and seemed angry.Even though I reserved the trucks both times online, I still had to wait in line for about 20 minutes each time.I suggest picking up your trucks from another location.

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Name: F*** L****
Date: 2020-05-23 16:02:55
Rating: 5
Comment: Michelle is a pleasure to work with

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Name: S**** K****
Date: 2020-05-23 07:41:53
Rating: 5
Comment: Great prices, clean well maintained equipment,Fast service with knowledgeable helpful staff at this location. Keeps me coming back every time!

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Name: K**** C****
Date: 2020-03-31 16:09:45
Rating: 1
Comment: Not a good place to rent from! Not clean at all.

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Name: M*** T*****
Date: 2020-03-08 05:19:18
Rating: 5
Comment: Rolled in not much before closing and the guy behind the counter was really helpful getting things taken care of in a positive way. Really like this uhaul location

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Name: E*** D******
Date: 2020-02-22 03:30:48
Rating: 5
Comment: Happy people here, willing to help. I needed a drop hitch and ball for towing my boat with a lifted Suburban. Got what i needed here and a smile and thank you with it.

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Name: R***** S*****
Date: 2020-02-17 05:43:07
Rating: 5
Comment: The staff is courteous & helpful.I have rented here before & will continue to do so in the future.

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Name: A**** M M***
Date: 2020-01-14 03:21:43
Rating: 3
Comment: I company I work for dose a lot of jobs for U-Haul and I have had experience on both sides of working for U-Haul and being a customer hey I got a set U-Haul always tries real hard please you in to meet your needs sure I would recommend U-Hauls for all your moving needs they really go the extra mile to make there customers happy.

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Name: D**** �**** G*** S*** D*****
Date: 2020-01-08 07:18:59
Rating: 5
Comment: Uhaul is my go to place for shipping supplies reasonably priced quality strapping tape, light and double walled heat duty boxes. Service is good not as good as when Ryan was there he was the best!

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Name: b**** t*******
Date: 2020-01-02 14:45:00
Rating: 5
Comment: Great people always ready to help

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Name: Y***** K*****
Date: 2019-12-24 16:03:44
Rating: 5
Comment: Very nice car! Easy moving process! A little long waiting time for registration process in waiting line.

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Name: G******* V********
Date: 2019-12-14 15:44:23
Rating: 5
Comment: Quick & friendly service and staff

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Name: C**** N*****
Date: 2019-12-14 01:51:36
Rating: 3
Comment: Return process was a little different when returning after hours. But it was not difficult, just follow the instructions and call customer service if you have any questions.

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Name: M***** S***
Date: 2019-11-30 03:19:16
Rating: 5
Comment: Great people great price on their moving boxes and rental trucks

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Name: A**** B
Date: 2019-11-12 18:14:58
Rating: 1
Comment: Extremely rude yard attendant. He slammed the equipment off of my truck on to the ground and was confrontational toward me.

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Name: V**** P***
Date: 2019-10-23 17:20:44
Rating: 5
Comment: I almost let the few negative reviews I read affect my decision, even after renting here just a few months ago with no issues. Im glad I decided to try it again though! I had messed up and reserved a truck for the wrong day initially 🤦‍♀️ But luckily they still had the one I available even at the last minute. Renting was easy, Gabriel was super nice and helpful, and I was driving off the lot in less than 10 minutes after arriving.

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Name: p*** d****
Date: 2019-09-23 22:32:20
Rating: 5
Comment: Was surprisingly clean and timely

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Name: S****** J H*****
Date: 2019-09-14 20:57:37
Rating: 5
Comment: Aloha UHAUL Customers. This place is Amazing!! Returned the smallest 4 X 8 I have ever seen!! The guys Nick, Tommy and Gerard were great. In a bit of confusion they didnt know where to put the trailer!! It was a good laugh! Laughter is the best medicine after Moving!! Capt Stan Howard IRS ENROLLED AGENT #73044

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Name: P****** P*******
Date: 2019-08-25 21:32:41
Rating: 1
Comment: Uhaul is horrible. their service makes me never want to move again. First, I waited a hour to pick up my truck, which turned out to not even be the truck I wanted to begin with. Then, they gave me the wrong truck, which made it look like I put on over 3000 miles for a 10 mile move, and said I owed them $.40 per mile. It took me about 45 minutes of going back and forth with different folks to be told that they would sort it out and get back to me. I will never use them again.

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Name: L**** B*****
Date: 2019-08-18 19:30:23
Rating: 5
Comment: Graison was amazing he has the best customer service qualities ♥️

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Name: D***** S*******
Date: 2019-08-16 10:09:17
Rating: 5
Comment: I have not been to that U_Haul store in Roseville

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Name: C**** H****
Date: 2019-07-31 22:15:59
Rating: 1
Comment: Large selection of trucks, but LONG wait time. Only one employee working while others talked in the back. Also, Uhaul added an hour drive by changing my registration to this place only hours before my registration. Will definitely look at other options next time...

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Name: T** F**** 1
Date: 2019-07-11 01:29:44
Rating: 5
Comment: Its easy, simple and makes moving a breeze.

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Name: A***** J*****
Date: 2019-07-04 00:33:14
Rating: 1
Comment: Con-artists with poor customer service skillsThese guys are absolutely terrible. They take advantage of their renters in an effort to make a quick buck. It has been a long time since Ive had a run in with con-artists this bad and these guys are top notch.Working in the event industry and having traveled for business on a million and one different occasions, I rent vehicles a LOT! I am no stranger to the vehicle walk around and, I know what type of damage is notable.When I picked up the vehicle at this location, I did the vehicle walk around. The vehicle was in great condition, aside from a small black scuff near the rear right tire. Everytime I have ever brought these types of flaws up during a vehicle walk around, I am told that it is not notable damage. This is something that could have easy been cleaned up with a sponge and something that would be typical of a work vehicle. There was absolutely no body damage and no paint, or wrap damage. Therefore it was not something that I chose to dispute on their app. I even spoke to one of their representatives in the office who assured me that they were just looking for actual damage to the body or the paint/wrap.You can imagine my surprise when I later recieved a $700 bill which noted damage to the vehicle. The document state that the entire gender needed replacement....for a pre-existing scuff mark. The situation would be laughable had it not had a direct effect on me financially.When discussing the issue, I was patient with the desk boy who was cold and rude. He had NOT seen the before or after photos but was very short wi tj me and insistent that I had destroyed their vehicle. When he finally did see the photos, he tried to say the truck was in pristine condition and by not disputing the damage I agreed to assume those charges.I regularly rent vehicles for events but, this will be the very last time I choose to use U-Haul. I am recomend to you and those who I know in the event industry to instead rent your vehicles through Enterprise. They have always been wonderful, flexible and reasonable. Plus, they offer unlimited mileage on their rentals!P.S. That glorious $700 they scored for claiming false damages cost themapprox. $7,200 in future rentals between now and December. Great work U-Haul...NOT! 👎🏼👎🏼👎🏼

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Name: T**** D****
Date: 2019-07-03 00:15:43
Rating: 1
Comment: Reserved a trailer a month in advance at a u-haul close to my house, but was called the night before by u-haul to tell us not available where we reserved it Needed to travel 70 miles to pick one up at Roseville. Staff was rude and incompetent with a bad attitude. Had to park at the end of the block and walk back. They had space on the property but we were told we could not park there. No restroom for public. Was told we could use the porta pottie out back in the warehouse, no light in it, had to use cell phone to even see. Staff did not even care. 2 hours to pick up a trailer that was reserved a month in advance. Still wound up calling 1-800-u-haul twice during this process because they couldnt get things right. this is the worst experience we have ever had!! Will never use u-haul again

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Name: b**** w******
Date: 2019-06-29 18:22:03
Rating: 1
Comment: Worst customer service EVER! The manager is on a power trip!

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Name: A* B****
Date: 2019-06-26 17:00:25
Rating: 4
Comment: They have one of the biggest selections of trucks. The computers are slow and I wish the process was faster on busy days. 4 stars is for the fault of their slow systems, not the employees. The computers always freeze up. Theres definitely room for competition to come in this industry. The mileage charges are 89 cents to $1.09 per mile depending if weekday or weekends. Thats where most of the charges end up coming from. Plus the 26ft trucks are gas guzzlers. Ive paid as much as $1 per mile in gas at the pump. Like Ive driven 50 miles, had to pay $50 to get the gas back where it was when I picked the truck up and paid $1.09 per mile for 50 miles. Thats the worst part.

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Name: J***** R***
Date: 2019-06-15 17:43:31
Rating: 5
Comment: Best way to do things go U-Haul love it

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Name: L W*** H****
Date: 2019-06-06 03:42:46
Rating: 5
Comment: Good guys here, they get you in and out quickly

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Name: G****** S****
Date: 2019-06-02 01:03:51
Rating: 1
Comment: No custmer service .. waited for long

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Name: C**** T*****
Date: 2019-05-28 17:10:37
Rating: 3
Comment: The staff were really friendly once we were helped, but the line was incredible long. Waited for 45 minutes to spend 4 minutes a staff member.

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Name: D***** M******
Date: 2019-04-10 22:46:46
Rating: 5
Comment: Creepy as hell at night but safe and kind

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Name: L*** V*********
Date: 2019-03-30 06:55:31
Rating: 5
Comment: Great customer service!

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Name: B** C***
Date: 2019-03-09 16:57:38
Rating: 3
Comment: Had a reservation for 3-9-19. Got there at 8:35 and 13 people in front of me with 1 person working the counter. Its Saturday for Gods sake. The people are nice but hire someone . .

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Name: M*** C
Date: 2019-03-09 14:13:06
Rating: 5
Comment: Highly recommended. Very professional, employees are nice, informational and helpful. I reserved my Uhaul twice online which was easy and makes it a little faster when you get there but I also just walked in and it seemed quick.

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Name: S********* D****
Date: 2019-02-24 22:16:11
Rating: 5
Comment: Great place to get u haul

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Name: E***** J****
Date: 2019-02-18 00:03:59
Rating: 5
Comment: I had an amazing experience at this particular Uhaul. I rent trailers and trucks a lot for my work and have come across some pretty terrible customer service. We had a couple issues with the trailer we rented and Kyle was extremely thoughtful in trying to help and was able to make things right. I am beyond impressed and even though there are many closer options near me, I will go out of my way to rent from this location again.

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Name: S** L***
Date: 2019-02-08 01:30:34
Rating: 5
Comment: Easy rental over the phone. Only hiccup was we couldnt find our truck after hours on pickup. Called and the lady on the phone knew the exact spot and there it was! Truck ran smoothly and the gas mileage wasnt too bad. We kept truck an extra day and was charged for it via the phone using 1800Uhaul. A great system. The app was a little frustrating to use to rent the truck so once again a phone call had us all situated. Drop off was simple, we purchased the uhaul insurance. Upon drop off the uhaul guy said our truck had a broken rail inside but we were not charged because we purchased the uhaul insurance. A low cost to pay as our auto insurance did not cover our truck size, most dont. Glad our insurance agent told us to purchase uhauls. All in all a good experience.

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Name: J*** L*****
Date: 2019-02-04 04:47:49
Rating: 1
Comment: I recently reserved a Truck and Tow Dolly a month in advance.I wanted to pick-up the truck a day earlier because it was suppose to rain on Friday. I was informed when I picked up the Truck that they didnt have any Tow Dollys. I was told I needed to speak with the Reservations Department. They said that I would have to pay more for a Car Dolly and they would try and find one for me. They found one across town in Shingle Spring 45 minutes away. I complained and they found one in Sacramento on Auburn Blvd.I ended up paying more for the Car Dolly and paid more in gas because I had to drive the Truck down to Auburn Blvd pick- up the Car Dolly and drive back to Roseville to put my car on the Dolly.Ive rented from U-Haul over 20 times in the past at this has been the worst experience Ive had and will look to other companies in the future if I have to move.Why did I make a reservation when I ended up not getting what I wanted and ended up paying more?

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Name: K***** E******
Date: 2019-02-03 23:00:23
Rating: 5
Comment: Been here several times. Great service and great prices.

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Name: V** S
Date: 2019-01-09 14:51:25
Rating: 5
Comment: The people that work here are amazing! Have done business with Uhaul many times over the years and have never felt the need to complement them. But I cant say enough good things about the Manager Kyle and his team, Aly, Nick and Dustin, just to name a few. If i need a truck or van, this is the only Uhaul I will rent from. Keep up the outstanding work and customer service!

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Name: t**** w****
Date: 2018-11-29 17:46:30
Rating: 3
Comment: Nice people but I feel like the building is going to collapse it literally a big shack.

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Name: T**** M****
Date: 2018-11-24 02:20:55
Rating: 5
Comment: Great place and people

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Name: D**** S***
Date: 2018-11-03 16:56:38
Rating: 5
Comment: Such nice customer service staff.

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Name: T***** W****
Date: 2018-10-10 21:45:18
Rating: 1
Comment: When checking on to pick up a trailer...2 workers behind the counter having a conversation about a fire...keep using the F word unbelievable at 7:30 in the morning. I did not appreciate it...I would be fired in my job if I did that in front of my customers...even the girl checking us in apologised for him...huh...

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Name: P*** T******
Date: 2018-09-29 16:51:25
Rating: 1
Comment: I preordered a van and did express checkout last week. Came in today and they are having internet issues. Ive been waiting in line for OVER AN HOUR. They dont help anyway. They dont know thier downtime procedures. I have movers at the house that Im paying by the hour. And Im just still here waiting in line. Company is not properly run, and employees are not properly trained. Beware

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Name: C***** M*********
Date: 2018-09-01 16:20:11
Rating: 2
Comment: They really need to hire more staff. One counter person on a Saturday morning. I used the online check in and key pick up and all I needed to do was show the screen to a clerk and grab my key and go... but not here. 40 minutes of waiting in line. What’s the point of online check in and expedited service if you have to wait in line for the same amount of time as if you were to just walk in? Not ok. And it’s like that EVERY time you walk into that location. Who staffs one counter person on a Saturday on the 1st of the month?

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Name: j** p****
Date: 2018-08-27 01:37:52
Rating: 5
Comment: I like U-haul. They actually give you a phone number to call if you have problems with their equipment.

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Name: A***** P*******
Date: 2018-08-16 18:07:51
Rating: 5
Comment: Got a hitch installed in AZ and the wiring was no good. Took it to these guys at the beginning of the summer and they fixed it fast n free!

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Name: S**** X***
Date: 2018-08-08 05:03:32
Rating: 5
Comment: Great staff!

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Name: C***** D****
Date: 2018-08-07 00:19:59
Rating: 4
Comment: Good location, service can run a little slow at times. Sometimes understaffed but great people.

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Name: M****** B******
Date: 2018-08-01 22:01:00
Rating: 4
Comment: This is a top notch Uhual Rental Center, polite, fast service, good equipment availability. They ask top dollar for some services. This is not the same rent a breakdown van in knew in the past. The only reason I didnt give them five stars was the crappy return line but in the big picture that was nothing. I recommend this place.

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Name: B** S*****
Date: 2018-07-29 04:33:47
Rating: 3
Comment: Long waits. Small selection of moving boxes. But they seem to be the only ones in town who carry the moving boxes.

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Name: Z****** H****
Date: 2018-07-28 17:44:20
Rating: 4
Comment: The manager here is awesome! He was able to help me with my rental and install my hitch!

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Name: S****** L*****
Date: 2018-07-23 20:08:50
Rating: 5
Comment: Easy service with internet rental. Staff were polite and friendly. Will be back if ever need to rent a Uhaul.

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Name: L**** & G*** A
Date: 2018-07-04 19:23:25
Rating: 1
Comment: The owner was rude and almost ran over my godkids. But the guy John that helped me was very nice and helpful. Thank u John

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Name: E** J
Date: 2018-06-21 21:22:17
Rating: 2
Comment: Came here for a few specialty lamp boxes. It was early and the line was out the door. They were all out of several different kinds of the specialty moving boxes, which was disappointing. Next time I will try and call before driving out of my way, though with the line out the door the phone calls are probably low priority.

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Name: J** W*****
Date: 2018-05-29 20:29:14
Rating: 1
Comment: I will not be back to this facility. I usually like Uhaul. This time, truck broke down. The Significant Problem is that I cannot reach the General Manager to discuss the bill with me. You cannot reach the facility directly by phone; always have to leave message with the call service. I am told he is the only one who can discuss the bill. G M was left 2 messages on May 14 by the call service, and 1 on May 17, May 22, and May 24. Each time I was told he would call within 24 hours. Never a call. So the only person I can speak with about the service will not contact me, the move cost extra because we had to rent another truck to complete the move, because of the breakdown the move took 2 days rather than 1, I have spent multiple hours on hold on the phone, and 2 weeks later I cannot get a resolution to the bill. At this point I wish to warn others that if there is a problem with the move you may well be in trouble.

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Name: C***** C***
Date: 2018-05-28 03:55:47
Rating: 5
Comment: Great service and prices

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Name: S**** W**********
Date: 2018-03-26 15:48:24
Rating: 1
Comment: Sadly they sent me 30 minutes the wrong direction to get a trailer. Then completely put my order in wrong. I asked to bring the trailer from one spot to another and they gave me an in town contract. This made it so I would have to pay a charge of 110$-200$ more just to drop it off somewhere close to where I moved. And thats because they booked me wrong and didnt listen to what I wanted. Not using uhaul anymore. They have poor service

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Name: J**** D***
Date: 2018-03-24 23:18:52
Rating: 4
Comment: No frills. Great moving supplies inventory. Largest vehicle inventory Ive ever seen.

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Name: W***** M****
Date: 2018-03-13 02:04:01
Rating: 4
Comment: Got a truck to move. I wish they didnt charge for mileage

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Name: E******** C******
Date: 2018-01-29 03:02:38
Rating: 5
Comment: They were great, very friendly, and helpful. I would recommend this place.

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Name: J*** H***
Date: 2018-01-16 17:51:13
Rating: 1
Comment: Poor staff just dont go to this one and you should be fine if you do youre probably gonna have a bad time.

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Name: F****** M*******
Date: 2017-12-19 18:59:11
Rating: 1
Comment: Do yourself a favor, and go elsewhere. These people are rude, short and outright insulting.

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Name: S******** G******
Date: 2017-12-16 20:53:13
Rating: 1
Comment: Made the reservation on the phone. Was quoted $50 + dollars less than when we went to pick it up. A 10 foot truck cost us over $147 dollars. What a joke. And we are only going 22 miles. Thanks for the way over-priced truck. Just saying.

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Name: K******* K*****
Date: 2017-11-14 04:24:30
Rating: 3
Comment: Convenient location lots of supplies in stock.

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Name: R****** T*****
Date: 2017-11-10 00:00:03
Rating: 2
Comment: Hot inside. They seemed not organized. Felt like the employees didnt want to be there.

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Name: F* F******
Date: 2017-10-15 21:22:53
Rating: 4
Comment: Fairly good speed, gravel and dirt, good inventory

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Name: f***** c****** a** t*****
Date: 2017-09-08 21:07:59
Rating: 3
Comment: They take to much time they got my truck wrong and took along time to awser

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Name: a**** q*******
Date: 2017-09-08 17:29:26
Rating: 2
Comment: Very expensive they charging a lot

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Name: O****** L****
Date: 2017-08-30 21:21:17
Rating: 3
Comment: They are and ok place

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Name: P***** B**** F*******
Date: 2017-08-26 20:44:44
Rating: 5
Comment: Awesome young team will get you and your stuff where it needs to go.

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Name: W*** D********
Date: 2017-08-22 22:42:44
Rating: 2
Comment: Made a confirmed reservation at 1 800 GoUHaul. Received a confirmation by email. When I arrived at 2pm they said there was a problem and that they had been trying to fix it since 11am. The equipment had been promised to someone else. They had 3 hours to let me know but they let me come in to tell me. Their problem is their response to the botched rental. Two stars because I have successfully rented here before. Never again though.

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Name: B****** Q******
Date: 2017-08-20 18:45:43
Rating: 5
Comment: It is the busiest U-Haul but the friendliest one as well

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Name: S******* P****
Date: 2017-07-09 07:20:49
Rating: 5
Comment: Get hitched, trailer hitched

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Name: E*** C******
Date: 2017-07-01 04:10:40
Rating: 3
Comment: Poor counter service, especially if youve reserved online!

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Name: B**** L****
Date: 2017-06-14 18:12:33
Rating: 4
Comment: The hitch work that I have had done here has been quite good. I have purchased hitches for two different cars and had them installed here. My only complaint was that on my recent install, I scheduled an appointment online, but it got rescheduled automatically by their system (hitch didnt arrive in time), but I was not adequately notified of the date change and I showed up on the wrong day. While this is the fault of Uhauls central system, and not the location, it was annoying to have to drive over for no reason.

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Name: D**** L W*********
Date: 2017-06-09 16:35:46
Rating: 1
Comment: Do not go here for hitch and wiring installation. On May 10, 2017 I did go to have a hitch and wiring installed on my 2014 Hyundai Santa Fe Sport. The Hitch was ok, but the wiring did not work. Went back for wiring to be redone and it still did not work. Contacted corporate to file a complaint and they said I would hear back from them in 48 hours, that was 5 days ago. So in addition to having a hitch I cannot use which cost 410 dollars, and a waste of my time on 2 separate days, I am now forced to find someone to fix the wiring. I will never do business with this Uhaul company.

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Name: T*** V*****
Date: 2017-06-08 23:22:52
Rating: 5
Comment: Great Service & fast! Thanks team!

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Name: J**** G******
Date: 2017-06-05 18:32:15
Rating: 4
Comment: Fast service and they had a pickup truck same day without a reservation. Staff could be more helpful though. I wasnt sure where to go to pick up the truck or how the milage charges work.

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Name: D** S****
Date: 2017-05-30 23:42:11
Rating: 4
Comment: Checkout is what it is, but checkin was fast and easy

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Name: M****** J
Date: 2017-05-30 05:32:13
Rating: 3
Comment: This place always seems unorganized. Some of the people are always snooty.

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Name: R** B********
Date: 2017-05-30 04:52:09
Rating: 5
Comment: Helpful.

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Name: K****** T****
Date: 2017-04-30 00:39:22
Rating: 1
Comment: No propane as suggested in the Google search!

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Name: R****** O****
Date: 2017-02-21 23:40:52
Rating: 4
Comment: Great place. Although U haul sucks.

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Name: R**** R******
Date: 2017-02-05 20:13:47
Rating: 5
Comment: Huge supply of all types of trucks. Service was fast and high tech.

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Name: M***** K
Date: 2017-01-14 16:55:37
Rating: 1
Comment: Slowest service ever. This is ridiculous.

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Name: J**** A****
Date: 2016-12-23 01:36:54
Rating: 5
Comment: They always take care of us

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Name: O*** C*******
Date: 2016-12-06 17:31:18
Rating: 5
Comment: Great people and service...they accommodated our situation without any hassle.

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Name: N****** L**
Date: 2016-11-20 17:22:15
Rating: 5
Comment: Super helpful! And fast

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Name: K****** O*** B***
Date: 2016-11-13 04:03:46
Rating: 5
Comment: A great U-Haul rental place.

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Name: C****** O******
Date: 2016-11-09 09:53:25
Rating: 4
Comment: Friendly fast service

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Name: J******* W******
Date: 2016-10-03 21:55:00
Rating: 5
Comment: Super nice and they really know what they are doing.

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Name: C**** C*******
Date: 2016-09-30 16:16:12
Rating: 3
Comment: Got a piece of Junk truck that had a broken ramp. Complained and got a discount. 3 stars because of the junk truck but they made it right!

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Name: C********** G*******
Date: 2016-09-16 04:28:27
Rating: 5
Comment: They rented me a truck. Not much to say, except their location is easily missed or passed by so look down the hill.

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Name: D**** P*********
Date: 2016-08-31 03:49:07
Rating: 5
Comment: Best strapping tape, reasonably priced boxes, Ryan is the nicest rental agent!!

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Name: D* M********
Date: 2016-07-21 11:58:40
Rating: 5
Comment: Always take care of me when I rent from them

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Name: N***** L*****
Date: 2016-07-12 20:52:43
Rating: 5
Comment: Very helpful, the manager was great to work with and people were friendly despite it being 105 outside

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Name: C**** A******
Date: 2016-07-07 03:43:11
Rating: 1
Comment: Called at 10am to make a appointment for a hitch to be put on my car. The appointment was scheduled for 3:30 at the Roseville U-Haul. They called me on my cell at 3:10 and told me they just saw my appointment and had to cancel it because they guy that installs hitches goes home at 3:30. I was told they could reschedule me for a different day, no Ill pass. Terrible customer service. So I went to Ultra Truck Works and received awesome customer service . I highly recommend.

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Name: S*** J****
Date: 2016-05-11 23:08:17
Rating: 1
Comment: Been moving with Uhaul for 22 years. As a former solider in the US Army I moved dozens of times. I have never been requested or informed of folding the moving blankets on return. My girl friend overheard the manager say we dont have the man power to fold them. Uhaul just lost a very loyal customer due to a lack of creating accurate expectations. Chris the manager did listen to my complaint but didnt seem to care. if service matters I would recommended a competitor.

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Name: J**** S***********
Date: 2016-04-03 14:08:01
Rating: 1
Comment: They set my appointment for a tow package at 7am and told me 3 hours. I got a ride and came back around 10am and they told me 30 more minutes. It was finished 2.5 hours later. Then the tech who worked on it said nobody even started working on it until 11:00! He said he knew Id been waiting so he did it really fast.What??! Really? Thats NOT what you want to hear about your tow package install. Makes me think the work was compromised. Hopefully it holds together. Very very disappointed with the customer service. Rude that they set an appt then couldnt give an honest straight answer about wait time so I could prepare the day. An install should take 1.5 hours. This took over 5 hours. And no discount was given. Stupid

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Name: J**** L****
Date: 2015-12-01 17:45:23
Rating: 5
Comment: I have rented here multiple times and I have had no issues. Fast, reliable and easy!I will be renting here many more times!I own a moving company and deal with many different truck and trailer rental companies and this location has it set and ready to roll every time.

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Name: C******** R******
Date: 2015-08-28 18:42:09
Rating: 4
Comment: Fast and nice staff. Sometimes the line can get long but they have the option to check in online so they dont have to do ALL the paperwork AT the counter

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Name: S** J***
Date: 2014-10-01 20:30:23
Rating: 1
Comment: I have had a u-box in storage here since July 2013. It is supposed to be on auto pay and charged to my credit card each month. of the 15 months they have attempted to bill, they have messed up the billing 8 times. They cant seem to retain my auto pay information and each month I get a late notice and a $15.00 delinquent charge. Was told they cant go back and credit any of the delinquent charges even though the delinqunet charges are their fault. If they cant hang on to my credit card info correctly, how can they keep my items safe!

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Name: J*** C****** (*********** H*******
Date: 2014-06-20 21:49:49
Rating: 5
Comment: Want to personally thank Logan Wisely for doing a great job for me today. I had a less than satisfactory initial experience with this store back in January. A that time, the Manager, Jessica, was able to figure out a way to get everything right and handled a bad situation with flying colors. My visit today was for a small minor fix that I was thinking may take a long time or cost a lot, or just be an overall hassle but Logan did a fantastic job. Got me in, did the work quickly, and had me out with a smile in NO TIME. Turns out Jessica is his supervisor so clearly she gets the right people and trains them properly. So again, thank you LOGAN WISELY, and another thank you to JESSICAJohn Carlson

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Name: S**** H****
Date: 2014-04-24 03:45:49
Rating: 1
Comment: Very poor customer service.Arrived at 3:15 pm to pick up a trailer and told them that I would return it at closing time (7:00pm) the following day. They said they wound have to charge me for two days because I was returning it 3 1/2 hours late. They suggested I come back in and hour and a half and check it out then, but I would still be charged for an extra day if I brought it back later than 24 hours, but they were busy and wanted to close at 7:00 pm.Never again U Haul!!!Steve

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Name: H**** S*****
Date: 2014-01-04 04:02:52
Rating: 5
Comment: Ben helped me out in renting my moving truck. He provided excellent customer service and repped the company well.

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Name: D** B***
Date: 2013-12-18 00:52:26
Rating: 5
Comment: Great group here. I would recommend renting from these very nice folks. Customer service is bar none. Trucking guy.