U-Haul Moving & Storage of San Francisco

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Name: C**** Y
Date: 2024-06-12 06:17:45
Rating: 2
Comment: Hire more staff and pay them more so they can be less overworked and upset about the working situation. The line inside was long and there were not enough people managing the fleet of trucks and counter that the staff were constantly scrambling. It took me nearly an hour to get my vehicle between waiting in line, and then being provided a vehicle that was blocked in by another vehicle. We lost precious time for moving. We were also not informed that there would be a fee for returning the vehicle after hours. Also, the app and rental process was terrible. IT was a constant attack of confusion. Its clear all youre doing is trying to use as few staff to get more done and all of it is being done poorly.

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Name: H**** B****
Date: 2024-06-11 17:53:27
Rating: 1
Comment: Very disappointed in how filthy the truck was inside the cab. Windows had dog nose prints all over them, so they obviously were never cleaned. The dashboard and cubbies were also filthy.Staff at this location were very friendly.

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Name: C****** M
Date: 2024-05-27 23:44:47
Rating: 5
Comment: They make everything so easy and quick. Really affordable too, ~$50 for an entire move

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Name: D**** S*****
Date: 2024-05-14 21:56:12
Rating: 1
Comment: I was told I’d get $20 off the quoted price if I returned the truck with 1/4 tank after picking it up with only 1/8. I did return it with 1/4 tank but didn’t get the discount. Filed a concern using the link on my receipt. It’s now the third day after I returned the truck and still no response.UPDATE:I finally got in touch with someone from customer service and explained my issue. They claimed that I had returned the vehicle with only 1/8 tank. I know that’s false because I put gas in just blocks before so returned it, but when I insisted on this, I was accused of lying and was told I would not get the discount.Nice going UHaul. You just lost a customer…. over $20.

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Name: L**** S*****
Date: 2024-05-10 23:29:54
Rating: 5
Comment: Great staff, very accessible location. Easy drop-off and pick-up

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Name: W*** S****
Date: 2024-05-08 16:57:31
Rating: 4
Comment: Im not a big fan of U-hauls online services - I have to complain because their app defaulted to booking moving services on a different day than the truck rental, despite going through the truck rentals confirmation email. I guess my fault for not thoroughly checking, but honestly a big bummer that feels like should be a solved problem on the web these days.What I will say is that Andrea at this location was super nice and handled U-hauls app outage for me as a pro, and quickly changed my truck when it turned out that all the gas had been siphoned from it. Thank you Andrea!

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Name: P*** R***
Date: 2024-05-04 23:12:54
Rating: 1
Comment: Horrible Customer Service very unprofessional staff if you want call them that they should be prison guards.....starts with the want call manager today.......Beware UHaul veichles are not inspected for safety concerns unsafe.........Avoid this location.....nothing but garbage....I should have read the past reviews on this place would have safe by self time money and fustration after the 5 star fake review...waited

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Name: M****** L****
Date: 2024-05-02 21:13:49
Rating: 1
Comment: Hire a whole new staff!!! There was one person at the front desk trying to help a line of 10 people. I was there early to get my paid and reserved uhaul that was never even acknowledged at the counter and had to start from scratch. The woman at the counter was upset and started being rude to me because she said the manager was no where to be found. After a half hour of calling him, and people upset leaving the line, he casually came to the desk as the woman was still yelling in front of everyone about how I didnt get my drivers license back. I told her she never handed it back to me and she said you can come and get it. WOW!!! Where is the customer service?! The manager said we have to start all over even though I again, tried to show him the reservation number and proof of payment through recipt. He wouldnt even look at my phone and said I had an attitude problem. What kind of people does U-haul hire? He even threatened to not rent me the vehicle because I was upset stating I had movers meeting me at 10:45 that I am paying by the hour. He simply did not care and took his sweet time while he can see and hear the frustration from everyone else in line as well. I WILL NEVER RENT FROM THIS LOCATION AGAIN!!! I was also charged for a hand truck that was never in the vehicle. I had a large safe to move and needed that. PLEASE TAKE THIS SERIOUSLY AS THIS WAS NOT ONLY A WASTE OF TIME, STRESSFUL AND EXTREMELY UNPROFESSIONAL. Thank you.

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Name: R*** D***
Date: 2024-05-01 17:32:30
Rating: 4
Comment: I have had a good experience here accessing my U-Box. Gino and others there have been helpful and friendly.

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Name: D**** R***
Date: 2024-04-17 18:13:24
Rating: 1
Comment: I have rented two units for storage for years. All seemed safe, secure, clean until yesterday when I discover a sticky, slime had oozed down from the unit above. The slime covered several of my stored items.My complaint is more of the handling of the issue. When I was offered to open a claim for the damaged items, I was given the number for California department of insurance consumer hotline. No resolution offered from U-Haul.They did clean the major puddles, and offer me another unit to move my things. I did accept some blankets to cover my things.But as for the damaged items…Try calling the State, or a phone that is never answered, or their national number that hangs up on you when they try to transfer.

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Name: A*** H*** O*
Date: 2024-04-12 01:35:48
Rating: 1
Comment: Terrible experience, which made me never want to use U Haul again. If I could, I would rate zero star. I picked up a truck and half way through my trip I saw the indicator that one of the tires had low air pressure. Initially I did not see this message because it was very sunny and the driver screen was barely visible. So I had to go all the way back to the location to change trucks. I picked up a second truck and it had barely above one eighth of the gas tank. On the paper it says it had one fourth - mind you which was already low so I already told the staff whether I can get a truck with more fuel and she said I was lucky I was getting a truck with that much fuel. So not only was the gas low, the amount said on paper was also inaccurate - see the photo of the gas I was starting at. I was running out of time so I had no choice but to go to a nearest gas station to fill up. Imagine how extremely inconvenient and time consuming to have to do all this and go through all of it, especially because I was working with very tight time windows - my apartment move-in only allowed me specific 2 hours to have loading dock activated and move in furniture so I have to get everything on time. This inconvenience made me unable to move some of my furniture and I had to dispose of some things.The only saving grace was the person who checked me out at the end of the day was kind and attentive - he understood how much gas I overfilled and refunded me the money without question. Overall, I will never try to use u haul again and never recommend to others. At least avoid this location at all costs, if possible.

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Name: H***** R****
Date: 2024-04-04 21:55:17
Rating: 1
Comment: Charged me $220 in addition to the original price of $68 (which included my expected mileage, which was more than I actually drove) because their mileage wasn’t showing when I took off. Just a “Oil change needed” message. They then accused me of driving 188 miles … where would I have gone?After a few phone calls, they only refunded me $200 even. I probably drove 10 miles max in San Francisco, and again that was included in the $68 charge. Could’ve used my old address & my new address. Told them. But they refused to listen.So …. Definitely not using these guys again!

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Name: K*** S
Date: 2024-03-26 21:21:23
Rating: 1
Comment: The Lady at the front destroyed was extremely rude, and was talking to me like I was dumb,when all I asked was a question,they o ly take credit cards as payment which was a new policy I wasnt aware .extremely unprofessional

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Name: J*** G*****
Date: 2024-03-15 15:02:02
Rating: 1
Comment: Terrible customer service, do not recommend.

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Name: V******* L***
Date: 2024-03-03 06:46:15
Rating: 4
Comment: Weve moved a couple of times from this location and its been pretty fantastic each time.

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Name: L*** J*********
Date: 2024-02-28 20:54:53
Rating: 4
Comment: Lots of boxes to choose from and all the packing supplies you need.

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Name: P**** S
Date: 2024-02-25 20:44:09
Rating: 5
Comment: Geno the manager went out of his way on several occasions during my customer experience. He changed vehicles for me on the fly to make sure I received the truck in his fleet that was up to his own standards of cleanliness, and then when I lost my house keys he went above and beyond to help me locate them. I can tell he is a valuable asset and a great manager. For his service and attention to detail alone I would always prefer to rent from this location.

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Name: W** Z
Date: 2024-02-25 17:32:57
Rating: 2
Comment: Pick up was so slow even after online check in. It took them a long time to locate the vehicle and the key. The online check in process was slow and redundant as well. Took me 40 mins to be able to drive away. So inefficient. Staff was friendly and hard working. But their process is very broken. Also, it seems they are very understaffed.

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Name: J** L**
Date: 2024-02-17 20:19:01
Rating: 1
Comment: I cannot believe the level of unprofessional behavior, from counter representatives to the manager, Gene Carr II. The day labor workers outside are more friendly. How does this company stay open? Avoid U-Haul and save yourself the trouble.

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Name: E
Date: 2024-02-04 18:46:59
Rating: 1
Comment: Very frustrating experience renting a truck. The truck was given on empty. They did not deliver the materials requested and after asking several times they finally brought it out. This resulted in being at the I haul for over an hour just to grab the truck.

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Name: B******
Date: 2024-01-22 22:03:18
Rating: 1
Comment: Train your employees better on the definition of customer service. Every person was rude and unhelpful. We arrived to 3 agents at the desk. One said “I’m closed” before we even approached the desk. The other agent said “I’m doing school work.” Doing school work at work? Using work equipment to do school work while there’s a line of customers? Finally, the only employee left willing to assist us, Andrea, had zero manners. Not once said please or thank you and gave us all these commands. Don’t take your frustrations out on the customer just because you hate your job. Management HAS to do a better job with hiring people that actually want to work/have customer service skills. -2/10 is my overall rating.

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Name: C**** C*******
Date: 2024-01-22 01:27:12
Rating: 5
Comment: Gino, who greeted us at the counter was fantastic, patient and helpful. Kevin, who received our vehicle on return was very helpful and accommodating. Everyone was very professional. I’d highly recommend UHaul!

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Name: L**** �**** L***** D****
Date: 2024-01-09 19:30:21
Rating: 5
Comment: I had no problems with the rental place

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Name: S K
Date: 2023-12-06 22:31:53
Rating: 2
Comment: In general, this place is fine, they just dont honor your reservation, if you are late to pick it up. Even if the app says it is still reserved, thats a lie. Also there might be a line, and sometimes just a single employee.Second, the app is not reliable for returning your equipment as well, it just doesnt go further from a particular step.Overall, the money you might spend on their equipment is just leaving you with a bittersweet aftertaste.

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Name: J****** G*****
Date: 2023-12-04 05:46:10
Rating: 1
Comment: Tldr; useless app, difficult customer service, smelly truck, no gas.had an unfortunate experience renting a pickup truck from this location. they insist on making customers utilize their digital services, requiring us to use their non-functional app to check in and go through the authentication process. after being kicked out of the app repeatedly, I asked for help and they still required me to use the app.Their authentication process required me to provide three separate contacts, whom uhaul called and did nothing more than ask their names (challenging to explain to my father why that wasnt a scam, lol). Alternative options were to provide a picture of my lease or passport (no upload option on the app, only could take a new photograph, which of course I wasnt carrying those documents. so make sure you have any and every possible form of ID on your person...).all in all it took over an hour to even get the key to the truck, which ended up smelling extremely strongly of stale smoke and was nearly empty of gas. upon return of the truck I had the same problems using their app and never was able to complete the return successfully, so hopefully having the keys and truck back is enough for them.in future i will rent from other sources to avoid all the trouble.

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Name: L***** M*******
Date: 2023-12-03 17:52:48
Rating: 1
Comment: This review is for renting a truck! we had a ridiculously bad experience trying to rent a truck with this uhaul location. it took a full hour to rent the truck, with staff insisting we “check in” with an app that doesn’t work.i’m kind of dumbfounded - they have taken a simple process and made it frustrating and complicated. in future we will be using more convenient services such as Turo or Home Depot.

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Name: T** F******
Date: 2023-12-02 22:41:41
Rating: 5
Comment: Every UHaul is a bit different, but this one has great service and wonderful staff. Kevin was super lovely returning my UHaul. Tbh didn’t expect to have such a good time returning some boxes, but Geno made sure I did—he sounds like a fantastic boss.

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Name: A********* M*****
Date: 2023-11-14 16:11:12
Rating: 5
Comment: My go to spot when moving is a necessity!

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Name: C W
Date: 2023-11-04 17:11:51
Rating: 2
Comment: Because of the large amount of homeless and mentally unwell people, this storage facility is not your best option.They have only one elevator, which hijacks you and keeps you hostage. You cannot use the stairs. It is extremely frustrating.They are way understaffed, although some staff are kind, others are incompetent and rude. Some are nice and helpful. Although, you can feel everyone’s frustrations.By far the worst storage experience I have ever had.

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Name: S******** J*****
Date: 2023-10-28 19:06:37
Rating: 5
Comment: Extremely good inventory of trucks and supplies. The staff were extremely helpful too, and were able to answer questions as needed. If youre looking for help, the app offers helpers for hire too.

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Name: A****
Date: 2023-10-22 22:59:13
Rating: 1
Comment: Personal here wasn’t nice at all. Also they didn’t have the van we reserved. Ended up getting other number not the one that I was assigned. They charge $.99 per mile not $.50 plus other things. And this man with dreadlocks on hair had an attitude the whole time even we approached him nicely.

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Name: J**** F****
Date: 2023-10-22 18:22:39
Rating: 5
Comment: Great service, great prices, great staff

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Name: J**** B***
Date: 2023-10-14 14:53:42
Rating: 1
Comment: Uhaul is a terrible company. Trash app. Garbage customer service.

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Name: I*** M*******
Date: 2023-10-10 08:43:06
Rating: 5
Comment: Had a pleasant moving experience at this Uhaul location. The store has all the supplies you need to protect your personal belongings. I really enjoyed driving the van in the city. It made things easy and convenient.

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Name: B** a*** A** d****
Date: 2023-10-03 07:37:28
Rating: 5
Comment: Easy to get

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Name: A**** M*******
Date: 2023-09-24 18:21:50
Rating: 3
Comment: Service desk folks were very grumpy and passive aggressive. It was 9am and I was the very first customer so I don’t understand why the staff already had started the day in a bad mood. I didn’t have any arguments or problems, but did not like the attitude of the staff talking to me as if i’m a child.

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Name: A****** B****
Date: 2023-09-18 19:27:23
Rating: 5
Comment: Great staff! Very helpful and professional. Management or leadership team is amazing! Very accommodating.

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Name: C******** L****
Date: 2023-09-03 02:40:58
Rating: 1
Comment: The two female counter employees here are not only rude, but theyre incompetent and refuse to listen. A recipe for disaster.Theres one tall black guy working the counter who has been kind and helpful in the past. He should keep his job but the rest need to learn how to do their job, or quit for the sake of mankind.

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Name: A**** G****
Date: 2023-08-25 16:30:03
Rating: 1
Comment: The worst company in America. Here’s why: they charge exorbitant fees for the most basic services knowing they have almost no competition. They are somehow allowed to charge a “market” rate during times of “scarcity”, which are just times they purposely do not plan for in order to make a buck. A complete clown shoes operation and if I had the time I’d destroy them with a worthy competitor

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Name: T** O*****
Date: 2023-07-31 12:58:08
Rating: 5
Comment: I was able to use the app for most of the rental. Great experience. The employees at the Bryant St UHaul were absolutely amazing. Made my move as easy as possible. Thanks!

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Name: J*** M*****
Date: 2023-07-29 03:46:32
Rating: 4
Comment: Overall, the location is fine. My big problem was with the online booking. I entered that I wanted to pick up at 6am. The website told me to enroll in 24/7 that I could use to get my van using my phone. I did that. I checked my reservation the night before. Then when I arrived at 6, went to check out my van, the app said that they were using Hand Check Out and that I had to come back at 7am. I was in a hurry to meet people so this was a huge inconvenience. I called your 800 number. They said it went to Hand Check Out because someone had not turned in the keys to the van that was assigned to us. We came back at 7 and they guy at the desk said that that site doesnt offer 24/7 so he couldnt understand why that would have been offered to us. My take, you are all lying, the site lying the least. Its reduced by inclination to rent from you again by a lot.

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Name: F********
Date: 2023-07-24 23:08:35
Rating: 2
Comment: Communication was poor and staff were rude. Upon entering the store, there were 2 employees inside. One was helping a couple with a truck reservation and the other was stocking. I interacted with the man stocking upon entering the store and then waited over 5 minutes in line at the counter. The stocker then came up to the counter and helped another customer in line behind me purchase an item and then walked away. 5 minutes after that he finally came back to the counter and helped me with my rental. I do not understand why he did not do this in the first place when there was an obvious line forming.The counter agent told me that there would be 2 hand trucks at the front of the store for me as I was leaving. I saw two hand trucks. They had price tags on them, but I thought it was just advertising to convince renters to buy them.When I returned the carts, I took them to the return equipment area in the back. The man told me I am supposed to return them up front, but he would begrudgingly do it for me (how was I supposed to know that I shouldnt take them to return equipment?) Then a woman (seemingly a manager) walked up and he yelled out at her that she would need to take these up to the front. They had an exchange about how these trucks went missing and that I really need to come to the back to get rentals in the future. I explained several times that I was /told/ to take the ones up front, but NEVER did either employee acknowledge this as a mistake on U-hauls end and continued to belittle me and blame me for doing something as careless as taking ones for purchase (Well thats why they have price tags on them Next time..., etc). They never apologized for the miscommunication that happened due to their own employee.I take some responsibility for not /double-checking/ that I was taking the right equipment, but I also expect the manager to take responsibility for her employees miscommunication. Very unprofessional and rude.

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Name: N**** S***
Date: 2023-07-20 18:54:39
Rating: 5
Comment: Glad I went with this location. The staff is on top of things. Moving and having stuff in storage is already stressful enough, so I appreciated that everyone I’ve interacted with was courteous and helpful. Once when I was there, someone followed me through the doors without keying-in and a staff member immediately got on the intercom to call them out, so you know they’re keeping an eye on things. I’ve rented trucks a few times from here too. The app is terrible (slow, glitchy, freezes) but the staff at the front desk can help you. Also, this location has a big store for moving supplies, and there’s usually free street parking out front. Rented for just over a year. Got a competitive deal, and the rate went up once but not too significantly.

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Name: A*** S****
Date: 2023-07-17 18:36:59
Rating: 5
Comment: Use the mobile app or online browser for check in. Be prepared to upload a shot of your face and your I.D. before you can pick up the vehicle. The parking lot and pick up process was super easy, and all to do for drop off was to FILL UP THE GAS that you used, and drop the vehicle in their driveway bay where a person will greet you. Very nice staff.

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Name: A****
Date: 2023-07-06 01:49:27
Rating: 1
Comment: 8.5 dollar a mile is what I average. Had the vehicle less than an hour

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Name: A*** D*****
Date: 2023-06-30 14:43:58
Rating: 5
Comment: Amazing service, kind and helpful staff, what a wonderful place!

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Name: A***** C***
Date: 2023-06-29 01:23:16
Rating: 1
Comment: Probably the most incompetent group of people Ive ever encountered.With 4 people working it took me an hour to pickup a rental truck.They gave me the wrong keys at first, then gave me keys for a truck thats blocked in, all while moving at a snails pace and frequently fumbling information and needing it to be entered in again and again.This guy Gino is more concerned with looking cool than working, walking around having loud conversations on his phone about some investment deal or something trying to look tough.Just absolutely ridiculous, avoid like the plague.

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Name: J******* A******
Date: 2023-06-04 00:47:19
Rating: 5
Comment: Had an easy and smooth experience unloading a U-Box that I had shipped from across the country. Gene was great to work with and very helpful.

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Name: R****** L*****
Date: 2023-06-01 14:20:00
Rating: 5
Comment: Great service at this location every time.

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Name: E*** G*****
Date: 2023-05-31 19:27:35
Rating: 5
Comment: This location saved the day! The were so helpful after the moving company I hired left me high and dry. So thankful!

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Name: J**** C*****
Date: 2023-05-30 12:44:56
Rating: 5
Comment: This branch was over all pretty good. It was fast, easy and i had great customer service both at pick up and when I dropped off my rental.

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Name: R***** M*****
Date: 2023-05-14 00:45:51
Rating: 4
Comment: Easy move in. Facility is nice, but its HUGE and I always have a hard time finding my unit, very secure and the storage access hours are earlier and later than anyone elses. I like that!

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Name: A***** W********
Date: 2023-04-30 00:04:21
Rating: 1
Comment: Pretty rude staff

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Name: M** W*****
Date: 2023-04-12 12:10:25
Rating: 4
Comment: What you would expect, trucks and vans for rent. The people in the truck return were way nicer than the people at checkout

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Name: P***** W*********
Date: 2023-02-04 03:36:58
Rating: 3
Comment: A Pop in, may we use this place.

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Name: T***** A
Date: 2023-02-03 03:31:01
Rating: 1
Comment: Horrible, horrible, horrible people a manager actually came up to me while I’m loading the truck. And she started screaming at me to the top of her lungs. because I didn’t park in the strait line. Tried to say sorry. Only to receive what seem to be racial slurs at me. What a waste of energy, she should’ve made some cookies for the kids or something. That’s a good use of energy!!! bad bad bad staff don’t ever go here or use U-Haul. I refuse to get near that building.

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Name: T*** K***
Date: 2023-01-05 12:54:29
Rating: 1
Comment: The elevator was broken the management are scammers

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Name: S**** P******
Date: 2022-12-27 22:31:18
Rating: 1
Comment: Like the previous reviewer, I got a $1500 fraudulent credit card charge from one of the employees manually typing in my credit card #. The merchant is NorCal Moving something something- do not go here unless you want 2+ hr lines and a credit card headache!!

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Name: J*** I***** I*
Date: 2022-12-11 19:18:43
Rating: 5
Comment: The staff at Uhaul are efficient, friendly, knowledgeable and helpful.

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Name: P**** M
Date: 2022-12-02 06:52:17
Rating: 5
Comment: This U-Haul location is AWESOME!!!!! Gino is the BEST U-Haul manager I have ever met, and I have rented from U-Haul many times at many different locations.During my last rental, I worked with Gino and Elijah. They are absolutely FANTASTIC!!!!! Both Gino and Elijah are incredibly kind, friendly, helpful, smart, skilled, and hard-working. Well done U-Haul team on Bryant Street in San Francisco!!!!!

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Name: M* T*****
Date: 2022-11-12 03:28:02
Rating: 1
Comment: At the location right now. The clerks are asking for the numbers of all of the friends and family of their customers, harassing all of them with phone calls, until one of them picks up. Standard procedure for all of the rentals according to uhaul. They need an emergency number and they will harass everybody you know until you find a person who’s not at work.

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Name: t***** h****
Date: 2022-11-10 01:02:04
Rating: 5
Comment: Jasmine was on top of her game despite all the customers in front of me being a bit of a hassle. Their $20 furniture dolly is amazing. Made moving stuff into my apartment so easy

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Name: T***** N
Date: 2022-11-06 19:50:21
Rating: 1
Comment: In the process of returning the storage unit, the employee asked for my credit card and when I said I could enter the chip, they said she needed to enter information manually. It sounded weird and definitely was: shortly after I received a fraud alert with that credit card for a $500 online purchase. U Haul is the only place where I used that credit card in 2 months, and the only place where someone else than me had my credit card in their hands. BE CAREFUL AND DO NOT HAND YOUR CREDIT CARD to thiefs.

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Name: L* R
Date: 2022-10-18 04:51:07
Rating: 5
Comment: Staff member Jasmine helped me and went over and beyond professionalism and courtesy and I truly appreciate the management here. The staff, they are very smart kind and professional

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Name: p**** x****
Date: 2022-10-04 12:20:34
Rating: 1
Comment: I went here the other day to rent a storage unit.I cant believe how rude the employees were!I ended up walking out-hopefully I just saved you from a very rotten experience.

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Name: E**** D******
Date: 2022-09-29 19:07:09
Rating: 1
Comment: I was trying to ask a question to Uhaul employee, she did not bother to say to me I dont know or something like that, instead ignored me and didnt even look at me raising her right hand such a way kinda we are on Amsterdams red district . What kind of people are you hiring

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Name: M**** P
Date: 2022-09-28 19:16:38
Rating: 1
Comment: Overbooked the date of my reservation and now I need to drive an hour away to pick up an available truck.

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Name: S***** R*****
Date: 2022-09-26 22:38:26
Rating: 5
Comment: Excellent customer service. Very kind employees! Highly recommend.

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Name: n*** g********
Date: 2022-09-09 18:00:02
Rating: 5
Comment: The general manager of this U-haul runs a great team and everything is made seamless. Love going here.

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Name: J**** H****
Date: 2022-08-19 16:20:06
Rating: 4
Comment: They have what you would expect. The employees dont seem engaged

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Name: D***** L******
Date: 2022-08-18 15:48:02
Rating: 2
Comment: The U-Haul has my valid credit card number, but they keep charging me extra $20 every month w/o a notice. I called them and they told to call later saying my card is expired when it is not. I used to have a unit with Extra Space earlier and had no issues like this.

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Name: N**
Date: 2022-07-05 18:26:27
Rating: 1
Comment: Terrible service - I got two uboxes to deliver my items across the country - the boxes were lost and I did not receive my items for 3 weeks after they were supposed to be delivered.The branch here and the one in NYC kept providing inaccurate and inconclusive updates on where my uboxes were and their service was terrible - to a point where one of the employees at the store hung up out of frustration.I ended up having to sleep on an air mattress for 3 weeks without any idea where my furniture was.DO NOT use Ubox services or really any uhaul service - highly recommend an alternative service provider - even if its a little more expensive to avoid any major headaches in the future

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Name: C**** K*****
Date: 2022-06-14 01:40:56
Rating: 3
Comment: The line is stuck up because someone called in to make a new reservation (they could have been done online) and is on the line with the only person who can check in people for their rentals they reserved online.

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Name: H**** S****
Date: 2022-05-31 13:52:49
Rating: 5
Comment: 6.45am best road

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Name: J*** E
Date: 2022-05-26 21:11:42
Rating: 5
Comment: Excellent group of guys; made the experience smooth, and I like the impact the company is making in such a dire community!

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Name: A***
Date: 2022-05-18 06:53:44
Rating: 3
Comment: *Update: adding a star for no longer price gouging people without a toll transponder. Only charged me a $1 service fee + toll fare which I appreciated.Original review:Extremely inefficient check-in process. Took 20-30 minutes to pick up the truck, even though I checked in online. Steps:1) go into the office2) wait in line even though multiple agents didn’t seem to be actively helping customers3) disinterested command to go to the parking lot to make sure the truck was there4) went to the parking lot to check the truck and came back5) they said they needed to call my employer or emergency contact before I could rent the Uhaul6) it was 11am on a Friday - my emergency point of contact was at work and didn’t pick up7) 5-10 minutes of waiting and complaining about how dumb this process is8) start calling people until someone picks up and make them my emergency contact9) uhaul calls the person from their phone. The person is confused.10) Some more admin stuff (3rd time doing it after reservation and online check-in) then I’m finally out the doorTruck interior also hadn’t been cleaned.Price was good though.

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Name: T***** M*********
Date: 2022-05-12 14:05:38
Rating: 4
Comment: Did the work and got when I needed.

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Name: J** M****
Date: 2022-04-23 20:30:26
Rating: 1
Comment: Avoid at all costs for vehicle rentals. Quotes a low price, then engages in high pressure upsell on insurance, accessories, etc once you’re there. They make you give an alternate contact who will pick up the phone but do not tell you this in advance. Then they make you use your own smartphone to check out. Mileage on vehicles is often incorrect in their system, but it’s hard to get it corrected before leaving. Stay away and rent from a more reputable company.

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Name: B****** H******
Date: 2022-03-03 02:31:29
Rating: 1
Comment: If you are crossing the bridge, get it in your contract that you will only be charged $7 or bring your fastrac. This is a money making scheme for them. They told me that my price was included in my rate when I called to reserve a truck because there are no toll takers at the toll plaza. They lied. I was hit with a $23 additional fee a week after. I called to tell them I had spoken to a woman on the phone and specifically brought up the bridge. Geno told me that he would refund 1/2 of my fee. Hasnt responded to any of my emails since we talked. Pathetic.

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Name: R***** T*******
Date: 2022-02-17 09:26:23
Rating: 5
Comment: The employees are courteous and professional the place is always clean but most of all its very secure down to each space that are all fitted with alarms..only you can register to keep the alarm from going off, any tampering at all and theyre busted. If you need to store some valuable things I highly recommend this place.

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Name: A***** N******
Date: 2022-01-25 04:24:03
Rating: 5
Comment: Large and clean Uhaul.They do almost every thing including storage. My experience was great

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Name: l*** l**
Date: 2021-12-18 19:11:58
Rating: 5
Comment: The person that was assisting us was very helpful kind and accommodating. He offered us a storage at a good price when the other one we originally wanted was all taken up. He gave us a tour up to our storage unit, explained to us how to get in and how the system works and if we ever needed help where to press the call button for help. The service offered here was great with kind people, and he answered any questions we had patiently. I had moved out from Extra space storage because of the ridiculous price increase. I asked if u-haul increase their prices like that and he explained to me only if the citys rent goes up and that it wouldnt go up by much at all unlike their competitor which jumped it by over $70-80. Im very please with the security here and how things are setup, how clean the facility is and the service provided.....also another perk was that they have bathrooms on the storage floor available as well as moving dollys to help you move your things at ease rather than to carry your items one by one into your storage.

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Name: D***** D***
Date: 2021-12-15 06:22:06
Rating: 1
Comment: Front desk not friendly..

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Name: D***** M*********
Date: 2021-12-05 18:39:38
Rating: 5
Comment: Excellent service from all of the staff at this u- haul depot.

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Name: T****** O***
Date: 2021-12-05 05:14:44
Rating: 4
Comment: The woman I worked with when picking up a truck was friendly and professional. Though I did end up getting charged twice, AMEX will be able to clear one of the transactions with no problem. Pictures of the truck used to identify existing damage were not accurate, so be sure to take and submit pictures of existing damage on your rental before leaving the lot!

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Name: S****** S*****
Date: 2021-11-28 06:56:52
Rating: 3
Comment: Self check out/in never works. Super slow service. Use this location if you have lots of time on your hand to wait.

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Name: D***** M*********
Date: 2021-11-27 17:38:26
Rating: 5
Comment: Very efficient and polite staff.

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Name: G*** H*******
Date: 2021-10-23 18:48:52
Rating: 1
Comment: Awful automated verification. Would not use them again.

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Name: L******* S******
Date: 2021-10-15 21:40:16
Rating: 3
Comment: Service is not very good

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Name: L******* F***
Date: 2021-10-13 16:51:47
Rating: 5
Comment: Has a good amount of parking, quick service and great employees.

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Name: M***
Date: 2021-09-16 15:33:11
Rating: 4
Comment: Safest storage unit in town plus they have great prices on units unfortunately staff is extremely discriminatory and biased besides that though overall is more than decent experience

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Name: M**** G*******
Date: 2021-09-07 15:51:24
Rating: 4
Comment: After reading reviews here, I almost didnt use this (or any) U-Haul location. My experience was very different from most of the reviews...I had efficient, professional and fast service from the person who checked us out, the one who helped us in the lot (the loading door got stuck) and the person who checked the truck back in. The issue had has was with the U-Haul online booking process as it does not take you all the way through so that you have a code that allows you to pickup your truck without waiting in a line. Theres a final step that you dont get led to that provides the code they ask for. Id suggest creating a login so that you get notifications in case? I also did not get the emailed receipt I was promised. These are systems issues though, not location. The location itself was staffed by super nice people trying to help you get in/get out and get your move done.

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Name: H************** S****************
Date: 2021-07-09 10:02:08
Rating: 5
Comment: Very nice place to do business I owe them a little bit of money but very nice manager

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Name: T*** H*** H*
Date: 2021-06-17 17:53:46
Rating: 1
Comment: The pick up process was fine, but the return was difficult. I couldn’t do the after hour return on my phone, I couldn’t get pass the access location portion. So I thought I could just drop off the car off in their parking slot because that’s what someone there told me to do (a customer). I get a call the next day asking me when I was planning to drop off the car. I already told her I dropped it off, with the keys in the box. She proceeds to tell me there are no keys in the box and that I will be charged a late fee. That I should have called Uhaul so they can walk through the process. It was after hour drop off and in a pretty sketchy area, I’m not going to stay there until I can get a hold of a rep on the phone. All this was done in a very rude and nasty tone. The fee is whatever but why do you have to be so rude. She also said that she will call me back if she can’t find the car - I didn’t get a call back because the car/keys are there. Just rude. Never coming back to this location.

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Name: J*** B****
Date: 2021-04-30 22:20:44
Rating: 1
Comment: Total disaster of a uhaul location. Service people were terrible, could not get through the simple process in the store despite already having a reservation online and having rented many times from other locations previously.

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Name: S****** R*****
Date: 2021-04-24 01:25:17
Rating: 1
Comment: Charged me for a toll that happened 2 hours after I returned my rental.

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Name: P***** W*****
Date: 2021-04-17 00:31:42
Rating: 1
Comment: Counter people should not be working in customer service.

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Name: A*** I******
Date: 2021-04-09 20:28:43
Rating: 5
Comment: I had a pleasure of speaking with Geno today. Im going to use U-Box service from U-Haul and had a number of questions.Its a little complicated because I would need to have an access to my storage several times on separate days. Geno was able to explain everything and even when I got disconnected called me back.Now Im looking forward our actual move in day with U-Box and meeting Geno in person.

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Name: S****** P*****
Date: 2021-03-09 16:24:59
Rating: 2
Comment: When are you finally gonna let me start rummaging through the units bro.... come on, dont act kind iot havent already emptied or a few, help a sister out.

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Name: S**** V*******
Date: 2021-02-20 23:49:44
Rating: 1
Comment: The workers were not nice we asked for a u -haul closer to my son and send us to the wrong place.

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Name: G*** J******
Date: 2021-02-19 16:43:04
Rating: 1
Comment: One of the most annoying interactions with a human being ever in my life occurred here. One never met anyone with so much impatience.

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Name: A*** G****
Date: 2021-01-30 00:55:09
Rating: 3
Comment: Each time that I patronized this retail, I felt like I was interrupting their happy hour.

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Name: G**** R******
Date: 2021-01-28 04:32:30
Rating: 5
Comment: Auto cargo.Excellent customer service

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Name: T***** J*****
Date: 2021-01-24 23:32:07
Rating: 4
Comment: Great space but a little difficult to find the dropoff location if you arent the one who picked up the truck...but they made the dropoff very easy..

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Name: E****** R****
Date: 2020-12-30 23:05:52
Rating: 3
Comment: The coordination of staff with notes from the app need to be improved. Also, they promise you a receipt will be sent via email and it does not happen, even after follow up requests!

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Name: d**** g******
Date: 2020-12-15 22:39:04
Rating: 1
Comment: Don’t trust people or measures of storage rooms. They will not match with the expected

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Name: S******* H*****
Date: 2020-12-01 19:16:48
Rating: 1
Comment: Cannot recommend U-Haul less. There were 3 serious ways they completely screwed us on our move out day. I recommend going anywhere else other than this.1. I had rented two dollies and two sets of furniture pads. On the day of move out, they said I didnt reserve them and they were all out. Conveniently, they still managed to charge me for them despite their swearing I didnt rent them. This added several hours to our moving day.2. I rented Movers through U-haul. They literally NEVER SHOWED. Wouldnt respond to texts, emails, phone calls. Nothing. Then Uhaul did nothing to help and made me jump through hoops to get a refund for a service I had already paid for but never showed.3. The unit itself: We rented a 10x14x7. When I got there with my stuff, they said it wasnt available and theyd have to give me a 10x10x5 because of a glitch in the system. Absolutely absurd that the day I arrive with all my belongings they blame a system glitch for why I cant be given the space I again had paid for.Pathetic customer service, terrible experience with something thats already so stressful. GO ANYWHERE ELSE.

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Name: B*** S****** (*****
Date: 2020-11-09 22:35:27
Rating: 5
Comment: Employees very helpful with answering my questions. Store is clean and mask policy in place.

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Name: T*** H****
Date: 2020-10-30 02:00:31
Rating: 1
Comment: I arrived at 6pm with a reservation, and they told me someone else took my truck at 3pm. My options were either drive from SF to Sacramento, or drive back from Costa Mesa to SF. I canceled the reservation.

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Name: B***** E*******
Date: 2020-10-29 21:17:38
Rating: 4
Comment: Just a storage pace. Ppl at desk are helpful.

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Name: A********* A********
Date: 2020-10-09 22:16:59
Rating: 1
Comment: Literally cancels my reservation for a truck that I placed over 2 weeks ago the evening before I was moving. Actually incredible that they did not give me another solution that in the sensitive time crunch. Legit just said “sorry bout it”. Do not use this service if you need to actually organize your move without chaos. Sorry bout it Uhaul.

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Name: K****** L*******
Date: 2020-10-04 20:25:32
Rating: 3
Comment: I guess the service is very forward, but the customer service can be very intimidating and uninviting.

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Name: F***** R********
Date: 2020-10-02 11:56:18
Rating: 1
Comment: I’ve only been there for a few months and they are already raising my rates.

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Name: D**** O***
Date: 2020-09-30 17:58:15
Rating: 1
Comment: Misleading in prices and reservations - won’t book again! I reserved a 10’ x 7’ x 8‘ storage online on Uhaul.com for $84.95 on 9/01/2020 with move in date 9/29/2020. The location was Bryant St in SF. I also reserved a truck for the same day - 9/29. Reserving both a truck and a storage results in a month free of storage - per their website at the time I made the reservations. I called the morning of, to make sure everything is in order, before going in. The person I talked to said I’m all good to go, just to go in to finish my bookings. When I went in, they didn’t have that storage I reserved available for me. The representative offered a different storage they had available - a 10’ x 5’ x 8’. It was smaller than the one I initially reserved and needed but I said ok.. What else can I do now that I need to move in my stuff? Then she told me the price - $124.95 per month. So I got a smaller storage for $40 more than the one I reserved. Why do we make reservations then? Also, the rep told me no first month free, because you only get a month free when you book a one way truck. So.. if I would’ve returned the truck at a different location - say the location on Valencia St - it would’ve counted as one way, but not that I was returning it at the same location, on Bryant St. I told her it’s frustrating that I’m not getting what I was told online and signed up for, so she ended up giving me the first month free. Another rep told me the storages are first come first served - but my confirmation email with my reservation didn’t say anything about that. So again, why do we reserve online? I reserved from other storage places before and never encountered this kind of situation before. I get it, it’s a busy time, but they are misleading and taking advantage that you’re already there, ready to move in your stuff, and it’s too late to “shop around”. Now I have my stuff in there and will keep them there for a few months, but I won’t book with them again after this. Disappointed.

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Name: Y** W* S**** R***
Date: 2020-09-15 08:38:16
Rating: 3
Comment: Staff members are very good...

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Name: r***** g*****
Date: 2020-09-02 19:50:24
Rating: 3
Comment: I understand we need to take care due to COVID. I was left waiting outside in the rain while I was checked in.

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Name: L**** H***
Date: 2020-08-31 20:37:19
Rating: 5
Comment: I had a great experience renting a small truck while moving. The place was busy, nut the staff were fast and helpful. To return the truck it took me 2 mins. I recommend you to reserve online, it helps to save time at the store!

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Name: C*** L*******
Date: 2020-08-31 13:01:54
Rating: 4
Comment: I have a storage locker there and I have no complaints

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Name: D** G*****
Date: 2020-08-28 15:17:53
Rating: 1
Comment: They park all their u-haul trucks in public parking spaces so you cannot park in front of the store. They should keepall the u-haul trucks parked in their parking lot. They have people all out infront smokin and pissing all over the place.

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Name: F***** V*****
Date: 2020-08-10 22:39:06
Rating: 2
Comment: Took me way too long to get a vehicle despite having a prior reservation.The mobile checkout was not working. At first it told me to go to a vehicle which was not even there. Then when it reassigned me a vehicle, it picked one that was parked in front of someone that was already ready to get out. Trying to continue with the mobile checkout, the mobile site would not progress past a verifying state. This screen had an option to chat with support but when I messaged, support did not reply so the person behind me was just stuck. Then I had to go inside to talk to a person and get this resolved which took incredibly long even though there were very few people in line. In total it took me almost 2 hours longer than it should have to get my rental vehicle and I was not compensated for the lost time. I was also then overcharged when I returned the vehicle however I was able to get that resolved in a couple of days.Not giving one star because the vehicle itself was great and very useful for moving, however customer service was terrible.

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Name: A****** G*******
Date: 2020-08-09 04:52:25
Rating: 3
Comment: Its ok.

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Name: D*** M
Date: 2020-08-04 18:57:13
Rating: 3
Comment: Weve had our extra gear stored here for over 10 years. On the plus side, access is fairly easy with the keycard entry and the space has the character of the former Wonder Bread factory that it is, with brick and hardwood floors. There are also 4 parking bays to conveniently load and unload on the lower section and a few more that are connected directly to the upper floors. On the downside, the surrounding streets are increasingly dirty with accumulated debris, and feel somewhat sketchy, so some people may not feel safe if they are unable to park in the loading bays.

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Name: Y***** T***
Date: 2020-07-31 06:51:43
Rating: 4
Comment: Nice service and staffs. If you need moving boxes you can also get it here.

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Name: R** S**
Date: 2020-07-26 04:18:44
Rating: 5
Comment: They close at 10pm and open 7am... They have people asking to help if you need help.

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Name: A*** A******
Date: 2020-07-21 23:22:48
Rating: 5
Comment: Polite, knowledgeable and helpful staff

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Name: M***** A****
Date: 2020-07-21 01:56:46
Rating: 1
Comment: Picking up the vehicle took 30 minutes despite having a reservation in advance. When I was given the key to my truck, I found out it had no gas (needle was below E). And when I went back the representative said itll probably make it to the closest gas station and that I should just get it filled. I told him I was not comfortable driving a truck with no gas and asked to get another vehicle to which he said he was trying to get to some other work but couldnt because of my demands. Anyway, he gave me another truck and I drove it for 17 miles. Upon returning, the person there told me to leave the keys in the truck and leave. The next day I got the receipt and I was charged for 34 miles instead of 17. Luckily I had taken pictures of the odometer upon picking up and returning so I called customer service and after being on the phone with them for 30 minutes, they just processed my refund. And at no point did they apologize for their mistake. If you have to rent from them, take pictures at the location. My pictures are geo-tagged so that helped.

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Name: D***** M*****
Date: 2020-07-09 01:14:12
Rating: 5
Comment: Moving the West Coast Leather Store...again...and of course renting from U-Haul...again

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Name: M*** P**
Date: 2020-07-05 23:19:15
Rating: 1
Comment: Staff is more concerned with unemployment benefits vs having a job

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Name: S** P***
Date: 2020-06-24 22:34:07
Rating: 1
Comment: I rented a truck to move my belongings to a new apartment. The help desk person was ok. But 5 minutes after loading all my stuffs onto the truck and starting the trip, the truck started spewing coolant and overheated. I had to pull over, call roadside assistance, which took ~4 hours to get the loaded truck towed to my new apartment. The towing guy told me he towed this exact truck the week before it overheated having no oil in the engine!!! The next day I see an extra charge of 3 times what I paid for the rental. Called in twice and its still not yet resolved.

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Name: L*** H******
Date: 2020-05-30 21:27:22
Rating: 5
Comment: Had a very positive experience renting a van here. Their system was down nationwide and the staff remained professional, calm, and kept a good sense of humor about the ordeal.

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Name: K******** R*** W***
Date: 2020-03-27 03:43:42
Rating: 1
Comment: You’ll be on hold for 20 minutes, they won’t be prepared with your rental upon arrival and they will charge you an extra $15 fee every month.

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Name: M*** B******
Date: 2020-03-02 18:38:56
Rating: 5
Comment: Quick and easy! I was in my rental truck in 5-10 min even though there was a line of 5-ish customers. Four people were working behind the desk and got through us very quickly. Returning was easy as could be as well. Dropped it off, had it quickly inspected and was on my way.

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Name: R****** P*****
Date: 2020-02-28 01:16:03
Rating: 5
Comment: Been storing my things here -- very clean and affordable with basic climate control. Check out the prices on the units with low ceilings. You wont be disappointed. Think plenty of space for like $50/mo -- and access until 10pm even if getting in after hours can be a little tricky, have them show you how in person.

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Name: A*** P***
Date: 2020-02-22 08:44:50
Rating: 4
Comment: I decided to do mobile rental (where supposedly you don’t have to wait in line) but after arriving at the lot, finding my vehicle, following steps to verify myself (they also had to call a friend or employer), I still had to go into the office and wait in a line to pick up keys.Save yourself the hassle and just rent from the main office - the mobile interface is not seamless and will likely take you longer.Besides that - the service was nice and vehicle was affordable for the day.

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Name: E*** V*****
Date: 2020-02-02 18:57:41
Rating: 1
Comment: I had a good CS experience in the Chat lines with Brooke last night regarding a question about a one way rental of covered trailer, From San Francisco to Toronto Canada. She was clear shes only giving me an estimate and thats fine. She was very responsive to my questions, and patient as well. Good job in the chat lines having a CSR Like Brooke. Thanks!Now, as I had follow up questions, i entered the chat lines again and ended up with a chat line CSR by the name of Bethane. SHE IMMEDIATELY REFERRED ME TO THE UHAUL SITE! Not a very helpful CSR its a shame you have her in the chat lines. She was itching to get rid of me when I persisted she even dared asking if “if there is anything else. she can assist me with ?” Wow ! She never spent a minute to answer a question. “0” rating in the review goes to Bethane. Shame!

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Name: N*** P*******
Date: 2019-10-25 05:53:11
Rating: 5
Comment: I had a great experience getting a moving truck from this location - check in was good, truck was spotless, return was fantastic, the guy was super friendly and professional. And no hidden charges! I’d definitely use them again.

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Name: K****** A***** D*****
Date: 2019-10-01 20:26:16
Rating: 5
Comment: These guys are pretty awesome. They were phenom at understanding my particular situation and storage needs and really worked with me to help me meet those needs.

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Name: j***** c*****
Date: 2019-09-12 03:19:46
Rating: 1
Comment: I dont know if it was an off day but extremely horrible service. Rude, eye rolling and harsh tone. Will not be going back will use the app instead.

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Name: A****** H******
Date: 2019-09-06 20:44:23
Rating: 5
Comment: Exactly what I was looking for during my move to the city. Michael and Marcus were both very helpful!

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Name: T** D******
Date: 2019-08-29 22:49:32
Rating: 5
Comment: TEAM DANITA ROCKSTARS ALL!!! I rent storage years now; rented trucks; swapped units; now share w friend... At ALL times FAST, FRIENDLY, FLEXIBLE. I credit MGR. DANITA’s example - nobody outworks her. BEST!!

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Name: J*** S Z**** N******
Date: 2019-08-20 04:39:43
Rating: 5
Comment: Professional, helpful, friendly crew, they give you your space to do whatever you need to stored or retrieve from it .

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Name: E**
Date: 2019-08-17 15:30:26
Rating: 5
Comment: Good location. Friendly helpful staff

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Name: D** M******
Date: 2019-08-16 16:55:09
Rating: 1
Comment: Ubox Contaminated with Chemicals & Horrid Smell: We shipped all our stuff in a Ubox from San Francisco to Massachusetts. Upon arrival, all our stuff had a horrid smell. It appears someone filled our Ubox with a chemical spray (we have evidence of residue on boxes and its contents shown in the photos). EVERYTHING has this horrid odor and it is taking us a week to try to get rid of it. Many of our sentimental and personal items we had to throw away :( We are still trying to get in touch with Uhaul to figure out what happened. We dont know if this is harmful to our health but it is sure making us feel sick. Ill never use Ubox or Uhaul ever again.

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Name: R****** M*****
Date: 2019-07-14 21:37:47
Rating: 3
Comment: Every time I need to go to storage the alarm goes off every so often..It’s so loud and annoying.. something needs to give because I think I’m getting PTSD

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Name: D*** M****
Date: 2019-07-06 23:37:51
Rating: 5
Comment: Was not the worst but was his first day

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Name: M*** C*
Date: 2019-05-14 19:56:10
Rating: 2
Comment: Overpriced,Small space for your money.

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Name: W** H*****
Date: 2019-03-11 22:39:09
Rating: 5
Comment: If youre in the city and need to rent a truck, orrrr need to store your excess stuff, this is the spot for you!!This review is for rental of the truck not the storage facility. The process was simple. In fact I was an hour late and they called me to ask if I needed to reschedule in a very friendly manner!!Getting the truck was easy but they said to rent a dolly I would need to stop on the way out and pick it up. It wasnt clear where to stop and we ended up just driving off without it.Returning it was like returning a rental car. Some dude with an iPhone scanner did all the checks. They were lenient on the fuel gauge which was nice for us!The cost was cheap too for going 5 miles only it was $35 out the door. Not too bad to get a pickup truck with a couch and massage chair across town.

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Name: A*** G****
Date: 2019-02-20 07:05:44
Rating: 4
Comment: Conveniently located in the central part of the City. Blocks from both the 101 and 280 freeways. All your essentials to have a successful moving trip are at your fingertips at this U-haul location. The customer service on the day I visited seems more interested in chasing the time clock than giving proper attention to customers. I was nicely surprised overall with this model location.

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Name: G******* N*****
Date: 2019-01-02 13:40:00
Rating: 4
Comment: A good team of staff always working hard... Thanks

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Name: M***
Date: 2018-11-27 16:21:39
Rating: 5
Comment: My experiences with this location Ive been great!

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Name: L**** S***
Date: 2018-10-20 06:27:42
Rating: 4
Comment: Staff is helpful and pleasant if not a bit gossipy

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Name: A********
Date: 2018-09-05 05:59:26
Rating: 5
Comment: This review is for Nelson. Nelson provided excellent customer service; he was awesome and went above and beyond what was asked for. Thanks Nelson!

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Name: M***** C*****
Date: 2018-08-29 06:18:57
Rating: 1
Comment: The uhaul on the front end was about what I expected. One person waiting on the line. Extra 20 minutes. Got paperwork done and found truck and drive away. No one checked me out of the lot.I returned the truck after hours as they had said you could. They close at 7pm. We finished our work at 9pm.RETURNING THE TRUCK WAS A NIGHTMARE.They provide smart phone return instructions but don’t tell you where you can leave the truck. Ok, lock it and send photos of truck conditions and drop key in key drop receptacle as show in video. ONLY THERE IS NO KEY DROP ON THE ENTIRE PROPERTY! AFter 30 min search and review of instructions we drove off with keys.A SPECIAL TRIP WILL BE NECESSARY ToRETURN DAMN KEYS!This depresses me about Our dysfunctional country.I will never use uhaul again!

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Name: M** S******
Date: 2018-08-23 06:48:32
Rating: 2
Comment: Never more than one person working here. Always at least a 15-20 min wait even to buy basic supplies.Unfortunately it’s the closest place for most of SF.

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Name: K**** T******
Date: 2018-08-12 03:20:14
Rating: 1
Comment: Avoid. The app said I could drop the key after hours here, went through the check out process on the app only to find out there is no drop box for the keys.

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Name: P****** H****
Date: 2018-08-06 21:07:37
Rating: 1
Comment: Missing features and awful staff. They do not have after hours drop off so after I followed instructions by returning my truck using mobile drop off and checked out, I could not return the key. When I went back the following day to return the key anyway, the staff were rude and unhelpful. Don’t waste your time dealing with these awful people if you can avoid it.

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Name: P****
Date: 2018-07-30 22:34:54
Rating: 1
Comment: Be ready to spend an extra hour picking up and dropping off the U-Haul... none of the people in the store have any idea what they are doing.

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Name: J*** B****
Date: 2018-06-08 17:00:04
Rating: 5
Comment: Went there to drop off a U-Haul that I rent in Pittsburgh move some stuff from Pittsburg Antioch to San Francisco storage easy drop off there I was going to get my storage there but they would not use a prepaid debit card yet have a major credit card to get storage I wish I could have got one there I like they set up real nice and clean organized security is good I like the way it look Ill give them a five star great storage place too bad had a major credit card .

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Name: G**** D*****
Date: 2018-05-21 13:51:42
Rating: 1
Comment: The WORST staff Ive experienced in any organization of that size. Ive had multiple dealings with this particular store on 14th x Bryant st for four years and the crew members change but their sour dispositions dont. Bad team leadership? No training? Slim hiring pool? Corporate needs reviewing first, Ill assume.

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Name: R** B****
Date: 2018-05-19 18:17:16
Rating: 5
Comment: It was a breeze renting a truck for two bedroom capacity, returning said truck was superb they check the gas youve consumed and Its true this trucks are gas efficient

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Name: M**** S** B********
Date: 2018-05-12 19:18:39
Rating: 1
Comment: They wasted my time. Manager needs to get her act together. Poor service.

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Name: L** S******
Date: 2018-04-28 19:47:40
Rating: 1
Comment: Dont waste your time calling this location. Ask a simple question like What are the dimensions of that box you just quoted. and theyll put you on hold and never pickup again.

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Name: C****** B******
Date: 2018-04-10 04:14:56
Rating: 1
Comment: No after hours drop offf

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Name: S**** G*****
Date: 2018-03-20 23:22:45
Rating: 4
Comment: Its huge, lot of choices available, but you will pay $1.89 per mile, that will be super expensive 😐so many other charges attached

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Name: B**** W****
Date: 2018-03-13 19:16:51
Rating: 1
Comment: The $50 reservation guarantee is a complete scam! I reserved a truck at a different location, received a notification the night before I would not be able to pick it up at that location, I had to go to the much less convenient Bryant St. location instead. Two separate customer service representatives said I would receive the $50 in 3-5 days. So I moved under the premise I would get that $50. But after I paid them, customer service now refuses to give me the $50 credit I was told I would get. Completely deceptive scam. Next time I will take my business elsewhere!

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Name: C**** B
Date: 2018-03-02 22:24:17
Rating: 1
Comment: Doesn’t take after hours truck drop-offs. Doesn’t tell it’s customers this until you arrive. Lazy minimum wage unmotivated workers with attitude.

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Name: g*** m****
Date: 2018-01-30 15:42:59
Rating: 1
Comment: THIS PLACE IS TERRABILE . GAVE AWAY MY RESERVATION TO SOMEONE ELSE. IF YOU VALUE YOUR TIME GO SOME WHERE ELSE

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Name: M***** B*****
Date: 2017-12-11 03:59:51
Rating: 2
Comment: A sketchy location but besides that, you cannot drop of the truck rental after hours. Pretty much a deal breaker if you have to go to work the next morning.

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Name: K*** S*****
Date: 2017-12-03 20:19:20
Rating: 5
Comment: Very speedy and friendly service. Couldn’t have asked for more.

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Name: E*** M*******
Date: 2017-11-08 09:33:37
Rating: 4
Comment: It was easy to rent a truck from this location. The cheap boxes were a huge plus.The only negative is that it is an unsafe neighborhood. They actually recommended that I not leave my car parked in the area after dark. Otherwise no issues :)

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Name: N****** A*****
Date: 2017-10-30 23:06:02
Rating: 3
Comment: Its fine... Elevator really sucks!!! But its a place to store your things if thats what it need.

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Name: S**** D
Date: 2017-10-16 17:07:19
Rating: 3
Comment: Had decent, normal service. Only big minus is that this is a super sketchy location. Check in online ahead of time and you wont have a problem with lines or waiting. I prefer the Valencia location for safety.

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Name: T*********
Date: 2017-08-23 04:34:06
Rating: 5
Comment: Nice people work there and even nicer people rent the trucks! Very good experience!

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Name: F**** S*******
Date: 2017-08-13 17:07:29
Rating: 4
Comment: The staff is great the facility inside is clean except for few dead mice once in a while. The pestering the disgusting tents outside will destroy this business. My wife will not come to the location by herself for fear from the vagrants on the street. We have been a customer for many years.

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Name: C***** S******
Date: 2017-07-06 00:46:59
Rating: 1
Comment: I made 20+ call, text, and email attempts to get in-touch with management for over two weeks with no response. After speaking with several customer service reps, regional managers, and the corporate office (all who could also not get in-touch with Patrick), I finally got a response saying they could not provide me with service. This was the worst customer service I have ever experienced. Take your business elsewhere, because these guys are horrible!

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Name: K**** E*****
Date: 2017-04-04 21:14:20
Rating: 4
Comment: The staff is friendly, and location is convenient for the city

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Name: C***
Date: 2017-01-18 06:52:37
Rating: 3
Comment: Just wish lot attendants were more available for time sensitive moves.

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Name: P****** M*******
Date: 2017-01-06 18:16:46
Rating: 5
Comment: Very easy to get a truck in SF, nice people working.

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Name: R*** S****
Date: 2016-12-07 06:54:09
Rating: 5
Comment: I was helped quickly and easily.

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Name: J** P********
Date: 2016-09-06 00:53:11
Rating: 5
Comment: Super easy, Jessica was awesome!!

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Name: A***** S****
Date: 2016-08-15 21:14:09
Rating: 1
Comment: Extensive rat infestation. Probably suffered over $2500 in rat damage. The company makes it very difficult to file a claim and the representatives at the location give you the run around on who to contact and file a claim. They also do not return calls or emails. The agents also indicated they know about the infestation but do not tell the renters of this problem. Do not store your possession here unless you want your things to smell like rat feces.

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Name: G** B**
Date: 2016-08-08 18:04:10
Rating: 1
Comment: Know what youre getting into. The service is awful.I was told that the van would have half a tank when I picked it up, and Id be expected to return it in that condition or pay a fee. Standard stuff.It had 3/8ths of a tank. But that doesnt matter, they said theyd check the status of the vehicle as it leaves the lot. I wait several minutes by the exit, nobody shows. I grit my teeth and drive off, because if I dont get it back by 5 Ill have to return it the next day. That doesnt leave me much time, so Im willing to take the $10 hit.I make it, just in time... or not. Its 5:02. Theyve closed, but not locked the gate - theyre still opening it to let people through, including a homeless guy on a bike whos just passing through. But no, I cant come through. They are still leisurely checking in TWO vehicles right in front of me, and I can see that the whole process takes 2 minutes. But no, I cant check it in. They say I have to come back tomorrow. Why? Because its after 5. End of story, as far as they care.The only thing keeping me from getting truly angry is that there must be a reason for this - maybe their computer system doesnt let them do after-hours transactions or whatever.Where am I going to park this massive van, then? Not their problem. What about that huge empty loading dock they have? One guy says I wouldnt and walks off without explanation, the other says sure, that should be fine. Itll be safe.Wake up 3 hours early the next day to deal with this stupid van. I get there, turn the key... All the gas has been siphoned out. Yeah people do that around here. But it wasnt checked in so its still your responsibility.I ask why I wasnt allowed to check in the previous afternoon. You werent? I would have let you. Wait a minute - so theres NO reason they didnt let me in? No.So. Now Im out 3 hours of sleep, $45, and late for work because their staff prefers to spend more time stonewalling than it takes to actually do their job. I honestly think this is as poorly as you can treat your customers without risking liability issues. I am never coming back.

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Name: M*** D****
Date: 2016-07-04 16:26:52
Rating: 4
Comment: The location is in a pretty sketchy area, people always loitering outside of the building makes for an uncomfortable loading/unloading into storage. It would be nice if they enforced a no loitering rule.There was also an incident where a customer broke a water line and my unit was affected by it. Nothing was damaged and they were very diligent in reporting it to me and had their insurance company out to write up any claims. But I had to call them back 2 times to tell them that I already took care of it and that they didnt need to cut my lock off. Not sure why it took that many times to get that message along, but it was quite frustrating.Other than that, I havent had issues with them. Prices are a little high, but thats San Francisco for you.

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Name: D**** C
Date: 2016-06-17 14:56:03
Rating: 4
Comment: Easy access in and out - less hagglers trying to jump your move and assist you now compared to 5yrs ago

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Name: A*** C****
Date: 2016-06-10 01:30:43
Rating: 1
Comment: Lol, what a joke. The staff, the fees, the set up, all of it. In order to predict your experience here I have devised an equation:First take the amount of time you expect the experience from door to door and multiply it by 2.5. Then add 16 minutes for passive aggressive arguments with various staff members followed by adding another 13 minutes for disorganization of varying degrees.Next write down the amount you have been quoted to spend and increase that by 30% for random fees you had no idea you were subject to.Finally on a scale of 1-10 rate your mood before approaching this location and divide it by 2, then subtract by 1 for the surprise inconvenience you encounter on your way out.Have fun, folks.

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Name: W*** D*******
Date: 2016-06-09 02:44:05
Rating: 1
Comment: The storage hours posted on their web site are a lie. Im standing here with a load of stuff unable to access the building.Ill be leaving U-Haul storage at the end of the month, theres no reason to put up with this bullshit.

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Name: D** P**
Date: 2016-04-22 07:09:24
Rating: 2
Comment: Adequate storage facility but the hours are limited and the area outside is packed with homeless people.

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Name: N****** G*******
Date: 2016-02-28 18:36:14
Rating: 4
Comment: Checkout flow is very slow (at least on busy days).

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Name: S***** B**********
Date: 2016-02-01 23:41:40
Rating: 3
Comment: Standard U-Haul. People who work there are pretty flexible and good at helping you out

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Name: C*****
Date: 2016-01-31 03:18:30
Rating: 5
Comment: Checked in, the woman checking me in was really nice and helpful, and the storage space is super clean and secure. Thumbs up from me.

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Name: A*** R
Date: 2015-12-09 03:19:28
Rating: 1
Comment: I was given a truck with under a 1/4 tank. I was told to bring it back at 1/4 or risk getting fined for it. I was told I would be credited for it.I was not given a credit and they acted like they did not know what I was talking about. They never confirmed what I was told.They are good at getting you out with truck but bad when it comes to checking you back.

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Name: E
Date: 2015-09-02 01:32:45
Rating: 1
Comment: When I got there they said sorry truck not available anymore. When I reminded him of the guarantee they promised if reserved online with credit card that $50 be compensated if truck or time not available, he said theres no such thing as that. Then the location on Valencia street is the worst!!! They are the biggest idiots. Especially the manager, black dude with big sideburns. What a joke. I cant even get into that right now, lets just say I called haul customer service and told rhem if it was allowed what they did and they said no way and filed a complaint in system to corporate.

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Name: e*** t*****
Date: 2015-04-04 16:36:38
Rating: 2
Comment: Every time I make the mistake of trying to rent a truck or trailer from uhaul, with the min 30 min wait to pick up, I say I will never do it again. A couple years go by, I forget or maybe forgive and try again. And here I am, 25 mins into the wait and not close to the desk. Kids, dont make the same mistakes I have..

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Name: c**** d****
Date: 2014-10-19 16:03:22
Rating: 3
Comment: This place is a comfortable place to get ur tween on and stash all u collect and there r a cople hot girls to tweenk with

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Name: C* T**** H*******
Date: 2013-03-26 00:52:17
Rating: 3
Comment: Ive never rented a truck from here, but I do have a new storage unit at this facility. The building is very clean and well lit. It seems pretty secure, as all units are indoors. You have to swipe in and out any time you access the facility, plus swipe inside the elevator to access your floor and keep the alarm from sounding. They offer free cart use. When I rented it, I was supposed to get an unobstructed unit, but when they showed me what they had, it had a large support pole. Luckily Im an expert stacker, so it was something I can work with, but it certainly wasnt what I requested. So this situation, where the staff doesnt have what you order, seems to hold true with both storage units and trucks. During regular hours you see a lot of day laborers outside across the street asking if you need help. This is common at storage facilities, so Im not bothered by it. Theyre not there after close. You can pay a little extra to be able to access your unit after hours 24/7. Ive only had the unit for a few days, so Im sure Ill be updating my review in the future.

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Name: a**** n***
Date: 2011-08-25 23:09:14
Rating: 1
Comment: Never again…at least not this location. Twice they have “given” my reservation away. But this was the last straw… I had called the day before to confirm my reservation and asked if my employee needed to have the credit card in hand when picking up the truck. I wanted to pay ahead of time as it was a company card and I had paid for the reservation. I was told there would be no issue. Now I know it makes perfect sense to have the card with you but companies that are used to working BtoB know there are processes around this. Obviously Uhal is not one of them.Of course when my guy showed up, there was a big problem and the general employee at the desk said there was nothing he could do. So my guy called me and put me on the phone with the general employee who used too much slang and struggled through most of the conversation. The general employees were not helpful and told me there was no hope. When I gave my suggest, the employee said, well, and there was a pause...a weird long pause, i guess i can ask. Of course you can ask! Asking never hurt no one.I was not surprised at all when the manager got on the phone and knew nothing of what the problem was nor my suggestion. He treated me like I was a being unreasonable and difficult…I have worked in customer service for 16 years so I know how to act when things don’t go my way and be a good customer so that the appropriate folks can help.The conversation didn’t go in the direction where I could offer my suggestion again…or maybe for the first time to his ears. But I was cool. The manager was probably going through some process to he learned to “deal with disgruntled customers”. Finally I get him to start giving me solutions. He then offers MY suggestion to me saying that was the only thing he could do. He just wasted 15 mins of my time to offer me my original solution to the problem. He spoke down to me through his whole explanation…man this guy likes to hear himself talk.Horrible experience. Never again Uhal!