U-Haul Moving & Storage of Tippecanoe

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Name: A**** A**
Date: 2024-04-05 07:32:43
Rating: 5
Comment: 🕛➕1️⃣2️⃣🔙🔛🚕🕡➕1️⃣5️⃣🔚🔜🕥➕1️⃣5️⃣🏘️🏡🔚🔜🔛🏭↔️🏬↔️🏣🚕📲📸📷💺🚐*️⃣🚐🔛🚐🗺️🚐🔚🔙📷📸💺🚐➕🔙🧳📦🚐➕🚐🇺🇸🔚📲🔙🚐🏭🕥➕1️⃣5️⃣⭐️🌌🚦Well that’s how my experience went.🕧➖6️⃣🗓️4️⃣➖5️⃣➖2️⃣0️⃣2️⃣4️⃣📅6️⃣.

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Name: J***** B***
Date: 2024-02-01 04:09:14
Rating: 5
Comment: Professional and helpful

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Name: R******* G*****
Date: 2023-11-04 13:56:50
Rating: 4
Comment: Update: This facility needs to be added to the app, otherwise I always have to call to make reservations. Im very please with the final fees. Thank You

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Name: M****** K****
Date: 2023-10-30 22:47:11
Rating: 5
Comment: Great service at this location

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Name: J***** B******
Date: 2023-10-23 00:58:37
Rating: 5
Comment: Fast & easy great prices

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Name: C******** B***
Date: 2023-10-22 01:49:47
Rating: 5
Comment: Angel was just that, an Angel. He made sure I was accommodated with the right truck. Answers all questions. Very polite, professional and excellent customer service. I recommend this U- haul location to everyone. For fast,professional, and great service. Great job Angel, keep up the excellent work 👏 👏👏👏👏👏.

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Name: g**** f**
Date: 2023-10-18 02:04:24
Rating: 5
Comment: Andre was absolutely amazing along with his little side kick that day.Very helpful.

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Name: O**** S******
Date: 2023-08-23 22:26:02
Rating: 5
Comment: Staff was very helpful and the availability for a truck was perfect. Prices on boxes and bubble wrap are better than home depot or lowes.

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Name: P*** T********
Date: 2023-08-17 18:07:30
Rating: 5
Comment: Got a motorcycle trailer. Fast, easy, and employees were very helpful. This is now mygo-to uhaul center in the IE.

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Name: I** .******* D*****
Date: 2023-08-13 04:21:32
Rating: 5
Comment: Excellent service. Very practical, good attention and good customer service.

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Name: R***** G*****
Date: 2023-08-08 06:31:07
Rating: 5
Comment: 👍👍

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Name: C******
Date: 2023-07-19 00:02:11
Rating: 1
Comment: The guy that works behind the counter involves everyone that walks into the room like he’s a cop so it left an old lady to carry a dolly outside because nobody wanted to touch anything. The female working was sweet though. It’s no wonder the reviews aren’t pushing 4/5 stars.

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Name: K******* B
Date: 2023-06-21 23:01:43
Rating: 1
Comment: I will update my review if I get resolution. We are moving across the country and I booked moving pods to be delivered and picked up from uhaul. Got the confirmation they would be delivered, and the phone call to meet during the scheduled window. No problem. Our window is very tight, we only had 3 days to pack the boxes so they could be picked up and moved by uhaul to the east coast on time for our move-in date. So, the day they were supposed to be delivered, they called and canceled because the driver called in. Apparently they only have one driver. They rescheduled for the following day, and what could we do besides say yes? So here we are on day 2, they promised us we would be first on the driver route and the scheduled window is 11:30-2. It is now 4:00 pm, still no pods delivered, & no one can tell me where the driver is or give me an update. We now have 1 day left (tomorrow) to fully pack 3 pods before our pick up date, assuming the pods still get delivered tonight. If not? I guess we’re completely SOL because if they pick up next week, we will be sitting in an empty house in Pennsylvania for a week. With our 2 year old and 8 year old. And all of the random help we’ve scheduled for the last two days has just been lost. It’s been a complete disaster so far and I don’t know how it will resolve yet. I know things come up and emergencies happen, but with a business like this, how they resolve issues that come up is extremely important, so that remains to be seen. Hopefully the outcome will be good.

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Name: J*** S******
Date: 2023-06-18 22:05:46
Rating: 5
Comment: I used there service before very friendly staff no doubt great people skills. I wouldnt liable this place bad whatsoever, though on the phone at corporate customer service I did initiate a rental but was Upson to high and was told I couldnt use my own truck to haul a vehicle. I figured it was due to the greater monetary gain in the truck rental and the toy hauler. Any ways nothing to do with the actual store. So I would definitely use this particular location again.

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Name: D**** F******
Date: 2023-06-06 13:42:18
Rating: 1
Comment: They charged me twice. $20 for the rental &I’m not sure where the $54 came from. Been chasing my money the last couple weeks. After renting from them check your bank account to make sure they didn’t charge you twice!

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Name: B**** I****
Date: 2023-05-19 00:59:25
Rating: 1
Comment: They promised me a fuel adjustment of $31.5 if i bring the truck at a 1/4 of a gas’ tank which I did. But they never full filled the promise (as stated in the contract)Won’t return back if this not resolved

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Name: J**** B*****
Date: 2023-05-06 21:14:18
Rating: 5
Comment: The people who work there are nice and respectful

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Name: F******* H********
Date: 2023-04-17 19:04:54
Rating: 1
Comment: They tell you one price then it’s a different one.

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Name: h****** b********
Date: 2023-02-28 23:42:02
Rating: 4
Comment: Prices seem a little high for a small unit...location closes early @7pm

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Name: C****** �************** G***
Date: 2023-02-28 17:19:57
Rating: 5
Comment: Friendly staff. Good amount of trucks. They have a nice looking young Black man that works there and he is very nice and good at his job!

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Name: G*** �************ D***
Date: 2023-02-23 20:56:40
Rating: 5
Comment: They seem to always be on time and have everything I need very convenient way to go U-Haul Tippecanoe and Baseline your favorite customer Gina G the queen

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Name: D**** R
Date: 2023-02-13 16:30:25
Rating: 5
Comment: Always very helpful came here for a tow dolly and the gentleman behind the counter did everything he could to help me.

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Name: S****
Date: 2023-01-30 16:03:28
Rating: 5
Comment: Great experience renting a trailer to empty our storage unit. Trailer was clean and in great shape.

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Name: C******** S******
Date: 2023-01-28 06:14:56
Rating: 5
Comment: Nice service

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Name: S***** L*****
Date: 2023-01-07 20:46:47
Rating: 4
Comment: Like the thing I. Side the store shipping things nice 😎

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Name: c**********
Date: 2022-12-27 18:50:31
Rating: 5
Comment: Good services and products

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Name: D****** W*****
Date: 2022-12-19 18:40:40
Rating: 5
Comment: Love these guys. We rent a truck every week from them.

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Name: T** M**
Date: 2022-10-12 05:34:14
Rating: 4
Comment: I walked-in and did not get the truck I need but I gave them 4 stars because the staff was very nice and helpful

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Name: D*****
Date: 2022-10-01 02:09:08
Rating: 4
Comment: All kinds of trucks for rent. Storage units and and everything you need for moving.

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Name: D********* H***
Date: 2022-09-29 18:26:07
Rating: 5
Comment: Good deals but staff dose not do as they should when it comes to the job

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Name: W****** P***** S****
Date: 2022-09-26 17:01:09
Rating: 5
Comment: Always treated like family from staff

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Name: D*** E****
Date: 2022-09-23 04:20:01
Rating: 5
Comment: Friendly service! They had the trailer I reserved and got me set up quickly!

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Name: N*** A*****
Date: 2022-09-22 20:24:47
Rating: 3
Comment: It was fast and efficient

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Name: J*** B*****
Date: 2022-08-06 17:37:59
Rating: 5
Comment: Very professional, knowledgeable and friendly.

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Name: R***** P*****
Date: 2022-07-06 07:53:21
Rating: 5
Comment: Apparently Jeff the manager where I live was very pleased when he was only charged $77 for weekend rental 🙄 so we give 2 thumbs 👍 up

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Name: H******* G*******
Date: 2022-06-23 18:51:02
Rating: 4
Comment: Good customer service

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Name: D S***
Date: 2022-06-17 10:45:47
Rating: 5
Comment: They have a dope bike for sale for 250$

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Name: Z* J******
Date: 2022-05-29 04:51:41
Rating: 5
Comment: Fast no waiting. Great customer service

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Name: R****** M*****
Date: 2022-05-25 03:39:51
Rating: 5
Comment: Professional and courteous

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Name: L**** T*******
Date: 2022-05-25 00:33:52
Rating: 5
Comment: Great service and fantastic friendly staff made another move a snap

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Name: C******** R*********
Date: 2022-05-23 18:16:56
Rating: 5
Comment: We rented a trailer with no issues last minute. The return was easy and we liked how you can return it after hours.

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Name: T** C
Date: 2022-04-24 20:56:33
Rating: 5
Comment: Angel Mendez & Hayden gave us great customer service. Made my rental very easy even though my morning started off rough. Great guys

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Name: E***** D******
Date: 2022-04-21 23:04:44
Rating: 2
Comment: Most trucks dont have ramps. Staff is going to try and nickel and dime you on fees. Better to drive a little further and find a better store.

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Name: D***
Date: 2022-04-15 06:33:00
Rating: 5
Comment: The people were friendly. And when I needed a larger unit, it wasn’t a hassle at all. I have now removed my things and they were just as friendly with me as they were with me no longer needing the storage unit.

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Name: L**** S*****
Date: 2022-04-09 08:55:01
Rating: 5
Comment: The service was a great experience, the young men that work here are polite, knowledgeable. Helpful an they make you feel like you wont be ripped off by them. I recommend everyone go to them if you need there service s an their prices are great.

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Name: p**************
Date: 2022-04-06 18:49:11
Rating: 5
Comment: It was a very simple transaction everything was charged just as it was estimated there were no hidden fees or even penalties for is deciding to keep the truck for an extra day. The staff was friendly and professional and the drop off was even easier. The guy had us checked back in in no time

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Name: N***** B******
Date: 2022-03-27 06:08:33
Rating: 5
Comment: I liked the service and very friendly customer service

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Name: S****** B****
Date: 2022-02-17 11:53:13
Rating: 5
Comment: Cool employees they are nice people

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Name: P***** K******
Date: 2022-01-18 07:15:34
Rating: 5
Comment: Took good care of us

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Name: J*** S**********
Date: 2022-01-15 18:01:37
Rating: 5
Comment: The manager at the north San Bernardino location is the best. We make sure to go to that location for excellent customer service

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Name: C**** A
Date: 2021-12-29 19:10:02
Rating: 1
Comment: This uhaul is trash. U got a problem uhaul call me like yoy was supposed to when i disputed the charges.DO NOT USE THIS UHAUL.

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Name: R*** P****
Date: 2021-12-13 15:09:19
Rating: 5
Comment: These people are so polite they are great

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Name: L*******
Date: 2021-11-24 23:22:11
Rating: 4
Comment: Great customer service very friendly and helpful

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Name: B**** A*******
Date: 2021-11-24 02:50:09
Rating: 2
Comment: Way too expensive started out reasonable and just keeps increasing the price clearing out my storage as soon as possible so far my stuff has been safe

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Name: C***** Z*****
Date: 2021-11-02 23:08:35
Rating: 4
Comment: Good attention by the owner

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Name: P*** A******
Date: 2021-09-07 03:10:03
Rating: 5
Comment: Great and quick service the truck ran good simple return Id use them again

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Name: J O
Date: 2021-08-27 16:38:46
Rating: 1
Comment: I want to write this review, not just based on this one U-Haul location, but on U-Haul overall as Ive had a poor experience as a whole.I have it made it super clear to all of ny friends and family (and strangers if I can) to never, ever use uhauls U-Box service no matter how convenient it may same to be at first and heres why: Uhaul has very, very incompetent employees that truly do not know how to do anything.To start, I have had 3 separate occasions where I scheduled a time to access my U-Boxes and each time I showed up, the employees would tell me I was not on the schedule and would either have to come back another day or wait another 45 minutes for them to pull out my boxes (depended on the day). The first two times this happened was scheduled over the phone on the U-Box customer service number, so I figured I should schedule in person my third time... but no it still happened that I wasnt on the schedule.So after the hassle of trying to access MY OWN things, I figured it was time to bring the boxes to my property and try to empty them as much as I can even though we still didnt have space for our stuff. That was another horrible experience in itself that google doesnt give me enough of a character limit for but basically we didnt have our boxes delivered to us until four days after we had scheduled and it took MANY phone calls to even make it happen.So good luck if you use this service and thank you if read this while thing!!!

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Name: S****** C******
Date: 2021-08-18 01:47:31
Rating: 5
Comment: Always a good experience at Uhaul

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Name: T***** E******
Date: 2021-07-19 23:19:44
Rating: 1
Comment: Told me my rental world be there and then when I drive all the way there they say sorry they gave you the wrong information. But they said we can give you another one way out the way. Bad service.

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Name: G*** N****
Date: 2021-07-17 15:02:52
Rating: 1
Comment: Took forever

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Name: J*** R*********
Date: 2021-06-28 18:59:36
Rating: 4
Comment: Good, reliable and clean trailers

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Name: S**** A******
Date: 2021-06-28 16:47:31
Rating: 4
Comment: Normal U-Haul but great customer service to be in San Bernardino LOL:)...

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Name: A****** W*********
Date: 2021-06-19 20:50:14
Rating: 4
Comment: Its hard to get any one on the phone. But staff is nice and its fast to get a truck.

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Name: K** S****
Date: 2021-06-16 16:14:23
Rating: 5
Comment: I cant describe in words how good this place is. I do a community-based service every month and the U-Haul company recognizes that. You are community based then these are the guys for you to see.

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Name: M**** T******
Date: 2021-05-28 16:29:20
Rating: 1
Comment: I picked up a trailer on Saturday at 10:45a. The mgr Angel N. handle my rental. He ask what time I would return the trailer. I said before 9p he said their store closes at 7p but that I could drop it off under the awning out front without extra charge. I thank him and went out to have the tech hook up my trailer to my truck. I asked and he confirmed where to drop off the trailer after hours. At 8:50p I return the trailer to the location under their awning. Later I see a double charge was applied to my Credit Card I have called them 6 times to discuss twice i talked to Michael who took all my info and said he would have Angel call me back that did not happen either time. After you wait on hold for more that like 15 minutes it transfers you to a rental person who is not on site and really cant help. They do instant message Angel but still no response. So providing my experience on yelp to alter others and contacting corporate customer service and filling a CAF report are my only options.

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Name: E* S******
Date: 2021-03-31 20:21:00
Rating: 5
Comment: Awesome service! You will only have problems if you don’t bring it back on time, pass your miles and bring back with the same gas you left. You get charged when you bring it back. They actually charged me less since I didn’t pass my mileage

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Name: D M*****
Date: 2021-01-28 23:27:10
Rating: 1
Comment: They no longer have propane.

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Name: E**** V******
Date: 2020-11-13 01:12:31
Rating: 1
Comment: If I can do No stars I will, U-haul in San Bernardino of baseline just lost a customer, will never go back. rented a pick up and once they gave me the keys I asked if we were going to do a walk-through, was told no due to covid-19.Returned it back 2 hours later and was charged by a damage that I am 100% positive I did not due.

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Name: E**** W*****
Date: 2020-09-26 00:47:30
Rating: 4
Comment: I came in and noticed the property was not up to the standards of what I know they should be due to a family member once being a manager of a couple of U-Haul stores here in the Inland Empire. Once inside, the employee Anthony was helping a customer but took the time to ask me if he could help me..I informed him that I had a reservation at 4:00 pm. He continued to help me and my transaction was completed.Once I arrived home and further reviewed my receipt, I noticed that I was only given 66 miles for my one way rental of a 10 foot truck when I originally ordered the 10 foot truck and a 15 foot truck. U-Haul canceled my 15 truck due to high demand and I was then left with the 10 foot. I now would be making more trips than originally planned and I called the store and spoke to Anthony. He listened to my situation and gave me an additional 120 miles for free.Im moving from Colton to Desert Hot Springs and a one way trip is 58 miles. Anthony was very helpful in person and on the phone even though the store was busy.

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Name: m***** C******
Date: 2020-09-24 01:41:52
Rating: 5
Comment: Great customer service never experienced any problems renting or returning a vehicle Andy angel and Anthony ha e helped me find the right vehicle every time I rent never disappointed with the customer service

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Name: R****** B*****
Date: 2020-09-02 20:16:53
Rating: 1
Comment: Horrible customer service. I had an appointment to get a trailer brake controller installed. I took the afternoon off work, found a friend to go with me to drop off my truck so they could have plenty of time to work on it, then get there to find out they are too busy to install the part. AFTER THEY TOOK MY CREDIT CARD AND SCHEDULED AN APPOINTMENT. This is what I get for trying to stay local and keep my business in San Bernardino. Off to Redlands Uhaul I go.

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Name: I*** F*******
Date: 2020-08-23 19:11:21
Rating: 2
Comment: U-Haul is becoming a joke!! They are using personal phones to take pics of your I.D. for the company, ask you for two different phone numbers even tho Im paying on the spot and my payment is good. I was told that the gas was full, but after driving for a few minutes, I noticed it was at 3/4 because the indicator had another bar to it that I did not notice at first. The guy that was helping me (Antony) didnt tell me anything about checking damages on of the truck through the cellphone text, so when I got the text I was already leaving the parking lot, my link has expired by then and I tried calling customer service for U-Haul and after waiting almost 20 minutes the service tech told me they had to transfer me to another department, after which I had to wait another 20+ mins then I just gave up and hung up, since I was only using the truck for an HOUR and HALF...for which I paid close to $110!!! Plus another $50 for the gas, which I over paid to return the needle indicator on the gas gauge back to FULL!! I have filled a complaint with U-Haul and they never got back to me, what a joke of a company!!! Will never use this company again and will not recommend anyone else using this type of service that literally doesnt care about their clients!

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Name: G********* C*******
Date: 2020-01-23 02:41:25
Rating: 5
Comment: The service was great there was an inconvenience with my reservation and Alexander didnt hesitate at all to help me out. They have such great customer service, If I ever need a uhual again I will be sure to come back. Thank you guys

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Name: C*** K*****
Date: 2019-06-22 00:46:07
Rating: 5
Comment: I left this UHAUL facility happy...I had a trailer electric plug installed. David was awesome.He installed it while helping other customers in far less timeThan his estimate...price was fair.

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Name: N***** A*****
Date: 2019-04-14 17:33:38
Rating: 1
Comment: U-Haul just lost my business. When your employees have their personal cellphone on the desk and use it to take photos of your ID to upload on the U-haul site...not smart. Yes, I understand apps compartmentalize information but cybercriminals can find ways to hack the phone. Especially, if the employee dont have anti-virus protection on their phone.Also, when you have to call my phone to verify it works and you need a relatives phone number in case I dont return the dolly Im renting from you when Im using a credit card....youre asking for to much information!!!Plus, their parking lot was full of debris that could puncture your vehicles tire.

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Name: a**** B****
Date: 2019-03-12 01:53:41
Rating: 5
Comment: Great and fast service. For $405, a tow hitch was installed to my 03 Chevrolet Tahoe. My vehicle was handled with care. 5 star service

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Name: S***** A********
Date: 2018-11-04 05:11:09
Rating: 5
Comment: Pretty fast service no complaints with tge trailers.

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Name: R** G******
Date: 2017-11-18 00:29:43
Rating: 5
Comment: Great experience! They took me in the same day and were able to get tow hitch installed in an hour. I would definitely recommend this location!

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Name: E******* E***
Date: 2017-11-05 18:26:36
Rating: 4
Comment: Nice services

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Name: L**** S******
Date: 2017-11-02 02:09:55
Rating: 1
Comment: I will never go back. I will continue to only give my hard earned pennies to Home Depot. Here, money is made on mileage and the honest customers gas $. Spoke with rental agent Angel immediately after driving off for less than 1 mile and gas gauge showed already having used just under a quarter of a tank! He said to take a picture of the mileage and gas gauge and that he would leave a note for Abel/Owner to see the next day when I returned the truck. He assured me Abel would make things right. I drove the truck 8 miles total and went to tap off the tank which took $9 and change! When I said to the owner, Abel This certainly cant be right? He said Thats what happens with the customer before you doesnt fill the tank. He then gave me my bill total for rental/mileage and did nothing to compensate me for my gas expense. When I questioned him he shrugged me off and asked me to be sure to clean out the back of the truck walking off.

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Name: J*** S*******
Date: 2017-10-21 18:59:02
Rating: 5
Comment: The owner was very helpful and friendly. He helped me check in on my phone and answered any questions we had. Upbeat and positive personality. Quick check out and very fast check in. Would use again any time.

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Name: N* S
Date: 2017-10-19 01:41:37
Rating: 5
Comment: Was fast and friendly Carlos got me rolling quick

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Name: M*** C**
Date: 2017-10-02 10:27:20
Rating: 2
Comment: Rude people do not attend you. If you need help with dk storage

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Name: L**** C******
Date: 2017-09-23 23:24:55
Rating: 2
Comment: The employees here whove Ive came into contact with are very knowledgeable and helpful, I really enjoyed their interactions with the customers !

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Name: K***** P*******
Date: 2017-09-15 06:13:07
Rating: 3
Comment: Not too friendly staff but good prices, always well stocked, n fast service

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Name: T** A***** F*****
Date: 2017-09-08 04:09:58
Rating: 1
Comment: The u haul on baseline in San bernadino, ca is the worst place. Dont store anything there espescially on the RV lot on the back on the place, its next to some very shady duplexes and they have 1 camera that is fixed on the gate only. I have had my things stolen with the grand finale being my trailer. I dont think they care and I also think there is some kind of theft ring going on down there because everybodys things seem to get stolen and they wont let you watch the video footage, if you dont have anything to hide why wont you assist with the investigation? In all fairness in the past they were decent, not good but decent, maybe its time for a management change, because whats going on down there is not cutting it and they need to be investigated and possibly brought to court

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Name: E***** R******
Date: 2017-08-09 04:55:19
Rating: 5
Comment: Quick, find what you need.Reasonable price.

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Name: L******* S*******
Date: 2017-08-02 00:53:02
Rating: 1
Comment: Bad customer service & they try to bump up the prices in their favor

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Name: C****** G*******
Date: 2017-07-09 23:46:34
Rating: 5
Comment: Good customer service!

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Name: C****** R****
Date: 2017-06-30 17:14:18
Rating: 4
Comment: Good

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Name: M***********
Date: 2017-04-09 22:07:36
Rating: 5
Comment: Propane is expensive.

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Name: F*** P***** n*** m*
Date: 2017-03-23 04:22:47
Rating: 5
Comment: Fast,cheap and convenient

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Name: W****** B******
Date: 2017-03-16 18:26:15
Rating: 1
Comment: I Have had trailer for several months in storage, it was burglarized someone stole propane tanks damage to my door and things missing. Manager says he cant do anything about it. They didnt even bother to call me. Manager told me that several cars were being broke in and they didnt call me.

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Name: S****** L*******
Date: 2017-03-07 23:57:12
Rating: 4
Comment: Good food good service.

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Name: A***** W*****
Date: 2017-01-08 17:09:52
Rating: 5
Comment: Fast service

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Name: J****** G*******
Date: 2016-12-13 16:06:42
Rating: 4
Comment: Nice

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Name: M****** R*****
Date: 2016-12-06 15:47:08
Rating: 4
Comment: They got it all

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Name: T**** J******
Date: 2016-11-20 00:29:29
Rating: 3
Comment: Always helpful

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Name: F****** F******
Date: 2016-11-08 04:12:20
Rating: 1
Comment: My car and others were broken into. My stuff stolen. Wouldnt have even known if i hadnt gone n checked on it. Very depressing stuff and i havent even heard from them about this cyrrent situation.

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Name: B***** F*****
Date: 2016-09-10 04:31:33
Rating: 2
Comment: They charge WAAYYY TOO MUCH! for EACH mile...I rented the BIG moving truck cuz we were moving out from where we were living @. Do to rent the truck it was like around $30 & we had to return the truck back b4 8:00pm....Long story short, we were on time so we went to get back our $100 DEPOSiT & I was SHOCKED when I only got back $48! & when I asked why hes only giving me back $48? & what happened to the rest of my $$ ? The guy told me that they charge more $ after we go over 15miles! SoO yeah, dont think Ill be going back there.

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Name: r***** a********
Date: 2015-11-29 15:40:47
Rating: 5
Comment: Always fill my propane tank here. easy parking. there is always about 3 people working at any one time.

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Name: C***** L***
Date: 2015-08-10 07:16:45
Rating: 5
Comment: Great employees, had a fast rental and had all my questions answered.

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Name: J****** L*****
Date: 2015-06-24 18:07:04
Rating: 2
Comment: Poor over rated every other month they raised