U-Haul Moving & Storage of West Lancaster

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Name: I** B****
Date: 2024-05-28 18:41:14
Rating: 4
Comment: It was clean and ready to go.

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Name: D** L*****
Date: 2024-05-02 18:58:20
Rating: 5
Comment: Easy pickup and drop off process

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Name: J**** r****
Date: 2024-03-16 20:23:41
Rating: 3
Comment: Staff was friendly and helpful. Issue was I scheduled a pick up and when I showed up the place was closed. Had to go to a different location and was given something that made the job harder due to not having scheduled anything with that specific location.

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Name: A***** O**
Date: 2024-03-10 00:58:07
Rating: 5
Comment: Quick process

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Name: B****** H******
Date: 2024-02-23 22:31:15
Rating: 5
Comment: Very helpful and the price was Great

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Name: A****** T******
Date: 2023-12-08 20:05:50
Rating: 5
Comment: ExpediencyThe customer service here for checking out and checking in rental was expedient. Great customer service: friendly, pleasant and knowledgeable,

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Name: V****** J*****
Date: 2023-11-13 01:24:46
Rating: 5
Comment: I like that you guys have been very accommodating with extending our rental even at short notice. Really appreciate it.

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Name: D** W*******
Date: 2023-11-01 12:38:39
Rating: 1
Comment: Terrible milage charges!! The side of the trucks read $19.99-$29.99 to rent them but its more like $200.00

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Name: S**** S*****
Date: 2023-10-30 18:33:11
Rating: 1
Comment: Didnt have a good experience with this store.

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Name: M***** R****
Date: 2023-10-21 16:14:59
Rating: 5
Comment: Life Savers & Faster Than Having To Wait For Two Service👍👍

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Name: R***** O***
Date: 2023-10-13 00:47:00
Rating: 5
Comment: Attendant knowledgeable friendly prompt

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Name: A**** D****
Date: 2023-09-30 22:43:28
Rating: 5
Comment: Quick, efficient customer service. Pricing affordable, moving can be expensive, so thank you for the discounted price for only using a few hours.

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Name: S***** N****
Date: 2023-09-02 19:27:14
Rating: 5
Comment: Everything was really smooth even the customer service was excellent

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Name: U***** O*******
Date: 2023-08-11 00:12:16
Rating: 5
Comment: The ability to rent last minute

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Name: C****** W**** I*
Date: 2023-08-06 16:53:15
Rating: 5
Comment: It went smoothly.

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Name: M****** R******** C*
Date: 2023-07-22 14:41:14
Rating: 5
Comment: Good service, although very expensive in long distance

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Name: W****** B******
Date: 2023-07-14 16:09:56
Rating: 5
Comment: The staff was professional, friendly, and helpful. The truck was clean, though a little low on gas, but that was quickly remedied.

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Name: k****** c*******
Date: 2023-06-19 19:09:31
Rating: 5
Comment: Reserved a uhaul truck for same day pick up. Have after hours returns. Decent price. Just wish it was unlimited miles!

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Name: B****** D********
Date: 2023-05-13 22:10:08
Rating: 5
Comment: Rented a 6 x 12 enclosed trailer to haul some furniture. They were able to secure our reservation easily and were friendly on the phone. Everything went smoothly and the people at the drop-off location were very friendly and easy to work with. Prices were pretty fair for the equipment and distance we traveled. Overall we were very satisfied, and will most likely use them again if we find ourselves in a similar situation.

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Name: P****** O*****
Date: 2023-05-07 17:08:56
Rating: 5
Comment: Very easy to pick up and drop off

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Name: E** V
Date: 2023-04-12 21:52:58
Rating: 5
Comment: Very convenient

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Name: j***** c******
Date: 2023-03-04 01:12:08
Rating: 4
Comment: Gotta move .the best way to go.

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Name: G*** B****
Date: 2023-02-12 23:07:23
Rating: 5
Comment: Andy The Manager Is Always there To Help Out.

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Name: J***** H*****
Date: 2023-01-16 00:06:31
Rating: 1
Comment: This people are a scam

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Name: D*** J*****
Date: 2023-01-13 01:07:18
Rating: 5
Comment: Great services today. Manager Andy and receptionist Jessica excellent fast and friendly hookup of my car trailer. Very smooth hookup and off my son and I went. Reasonable pricing and I highly recommend this Uhaul Rental Location as also easy access and full hours til 7 or 8pm. My 👪 family is in good hands with Uhaul!

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Name: I***** G****
Date: 2023-01-09 15:27:56
Rating: 5
Comment: It was great!

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Name: S**** T*****
Date: 2022-12-22 20:14:23
Rating: 5
Comment: I was able to get a vehicle that day and be back to return it before they closed for the evening 😊

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Name: C*** D******
Date: 2022-12-19 01:03:55
Rating: 5
Comment: Easy squeezy, lemon, Peezy

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Name: A*******
Date: 2022-12-17 00:40:43
Rating: 4
Comment: Helpful work who helped rent it out. Only down side was the driver side window buttons were messed up a little. Also the heater didnt work. All in all good experience.

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Name: D*** E******
Date: 2022-12-03 21:11:40
Rating: 5
Comment: The Truck, I rened was great for my moving my things.

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Name: H******* F****************
Date: 2022-10-30 23:18:18
Rating: 5
Comment: To expensive

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Name: C*** L****
Date: 2022-10-16 16:46:24
Rating: 1
Comment: Very unprofessional manager (Jessica) and staff. These employees make the DMV seem fast. You’re better off buying a trailer than going to these people; would not recommend.

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Name: W******** P*******
Date: 2022-10-11 22:04:43
Rating: 4
Comment: Good experience. Reserved online but even though it asks you for a credit card online when you show up you still have to provide a credit card. Waste of time!

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Name: R*** C******
Date: 2022-10-10 18:54:52
Rating: 1
Comment: Everything they told me as far as my reservation went was inaccurate I was not able to get a truck or a storage as planned

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Name: A**** A****
Date: 2022-10-08 14:50:23
Rating: 2
Comment: Good boys, but they loaded my furniture without stabilize. When I offloaded and unpacked it I noticed so many damage, like on picture. This is extremely expensive bedroom set. Now damaged.

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Name: L**** N****
Date: 2022-10-08 00:05:53
Rating: 5
Comment: You can always count on them being precise on everything they do its so convenient fast and easy I love this place Id recommend it to anyone compared to some of the other U-Hauls keep on keeping up with the good business keeping up with the good service thank you U-Haul

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Name: D**** N F******
Date: 2022-09-03 19:04:42
Rating: 4
Comment: I was here with a family member, so I didnt rent anything

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Name: E*** C*********
Date: 2022-09-03 17:28:20
Rating: 3
Comment: U-Haul U-Haul you get what you got coming fact of the matter is their new check-in service with the keys in the box is beneficial saves a lot of time and hassle book online best way to go

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Name: D**** F*******
Date: 2022-09-02 00:31:37
Rating: 1
Comment: Don’t go here be carful when getting a u-haul we rented a u-haul from here to move our stuff to our new home and our stuff got infested with roaches so now we have a roach problem at our new place we never had roaches before so this is how we know it was from the u-haul

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Name: S*****
Date: 2022-07-27 00:22:13
Rating: 5
Comment: Jessica was extremely helpful to us when our uhaul broke down. She got us a replacement one with no issues. Very grateful for her

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Name: B***** J****
Date: 2022-05-26 21:46:00
Rating: 5
Comment: Havent rented a Uhaul in a long time and probably will never again. It used to offer unlimited miles, now at 70+ cents a mile and gas prices the way they are, youll be better off using a friends truck. $19 dollars a day advertised but after all of the add on fees youll be looking at double that.

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Name: A*** V*********
Date: 2022-05-04 01:50:39
Rating: 5
Comment: Staff was upbeat and helpful. The truck was ready at the time promised.

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Name: B****** R*** (*************
Date: 2022-05-01 02:27:56
Rating: 1
Comment: Did not have what we ordered.

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Name: N****
Date: 2022-04-15 08:29:04
Rating: 5
Comment: I love how they have a drive in parking garage in the back where you can load or upload your vehicle, regardless of the weather conditions. They even have carts you can use to help make it easy to move your storage items. There is also a place where you can donate unwanted furniture items so others can pick them up.

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Name: N***** B****
Date: 2022-04-12 15:46:12
Rating: 5
Comment: I love that they have a sample storage unit in their store. It is extremely helpful to walk inside them to understand the space you need for your moving or storing capabilities.I couldnt rent from them though because they were full.

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Name: G***** M*******
Date: 2022-04-05 19:14:40
Rating: 5
Comment: Clean and quick. Staff nice and helpful.

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Name: G******** H********
Date: 2022-03-29 03:12:13
Rating: 1
Comment: Its good service but the staff are not very detailed what the policies and charges. I I went today to drop off the U-Haul I rented and she never explained to me that if I rent a dolly as well I would be getting charged the same as the U-Haul everyday she just said I will add it to the bill and youre good to go so now I had to pay 109 so I dont understand now how I paid from 109 when it was just 49 when I paid on the first day but Im going to dispute that transaction because they didnt explain right and they need to know how to explain to the customers because thats how they lose customers.😡😡😡

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Name: K***** A****
Date: 2022-03-25 00:16:19
Rating: 1
Comment: Rented one of their 20 ft box truck, transaction went smooth, took the box truck to my mountainous house, truck doesnt go back ( reverse doesnt work), very old truck and very dangerous but it did pass inspection, manager wasnt on site, wasnt charged but people need to be careful when they rent a truck box from this location!

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Name: R**** H******
Date: 2022-03-08 15:40:01
Rating: 5
Comment: Loved the experience I was a bit late and made me feel better about it

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Name: M*** A******
Date: 2021-12-26 17:01:45
Rating: 5
Comment: Very good experience. Excellent selection of moving supplies in the store front. Fast service both at pickup and return.

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Name: B*********
Date: 2021-09-11 09:21:44
Rating: 5
Comment: Awesome staff, made it super easy to get the trailer, Im literally booking a rental for tomorrow, ty.

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Name: W*****
Date: 2021-07-17 20:16:30
Rating: 5
Comment: They had what I needed at a reasonable price. Good service too!

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Name: B*** T*******
Date: 2021-07-16 05:16:46
Rating: 5
Comment: Great Service Very Helpful.

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Name: P**** D***
Date: 2021-07-10 21:33:03
Rating: 5
Comment: Knowledgable / helpfull staff.

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Name: T** D***** G** C***
Date: 2021-06-30 06:27:21
Rating: 4
Comment: Easy pick up and drop off

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Name: G*** D*****
Date: 2021-06-29 20:45:26
Rating: 5
Comment: Very Friendly and Helpful

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Name: J********* T*******
Date: 2021-06-24 17:31:24
Rating: 4
Comment: I rented a pick up truck to pick up my new fridge and bring it home. The person at the counter was very helpful with my reservation when I messed it up a little :) Returning the truck was easy and pretty quickI would definitely rent from this location again.

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Name: A* W***
Date: 2021-06-16 00:45:08
Rating: 4
Comment: Extremely clean location that is well organized. Would have given 5 ☆s but there was a hiccup with my reservation. I was told no 10ft trucks despite the fact that there were 4 sitting on the lot.Ultimately, it worked out - just took a bit longer.Dont even recognize it as the old K-Mart.

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Name: J***** J****
Date: 2021-05-22 14:44:03
Rating: 5
Comment: These guys went just the right distance and were very helpful. And in crunch time that was what we needed.

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Name: A**********
Date: 2021-05-10 05:17:17
Rating: 5
Comment: We always get friendly service from here.

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Name: R***** C***
Date: 2021-05-01 16:42:59
Rating: 5
Comment: All employees were excellent and helpful,

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Name: K******* G******
Date: 2021-04-28 19:11:56
Rating: 5
Comment: Professional associates

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Name: D***** B****
Date: 2021-03-24 00:19:42
Rating: 5
Comment: They have been a blessing during a stressful time.

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Name: E** C*******
Date: 2021-03-04 01:08:05
Rating: 5
Comment: Noce people, equipment clean and ready to use

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Name: g*********
Date: 2021-02-11 04:49:30
Rating: 1
Comment: What a disappointment! they display a sign for hiring but waste your time with application process without emailing you if you are qualified or if they even bother to look at your application.

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Name: T**** M****
Date: 2021-02-09 23:40:18
Rating: 5
Comment: Rented a moving truck and it was a great experience.

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Name: W****** V****
Date: 2021-01-30 20:11:59
Rating: 5
Comment: Very helpful!

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Name: L** L****
Date: 2021-01-26 17:16:15
Rating: 1
Comment: I had an issue which I asked the manager to call me but she never did. I rented online two unit storages and was told I had to buy two locks. But when I opened up my storages, management had complimentarily placed two free locks in my units.So I needlessly paid for two locks.As I went back the same day to get a refund on the two locks I bought, they refused to refund me.Steve, an employee, was very rude and referred me to call the manager because she was not in the store. I called customer service but the manager never called me back.This is a shady scam....beware.

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Name: R***** I****
Date: 2021-01-17 21:27:03
Rating: 5
Comment: Great service

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Name: M******* K****
Date: 2021-01-05 06:15:37
Rating: 4
Comment: Attendant were helpful and courteous. However the service was very slow, and they did not seem to be thoroughly trained.

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Name: M****** B***
Date: 2020-12-28 17:36:46
Rating: 1
Comment: I didnt know it but for local trucks, there are moving blankets and a hand truck in the box. I specifically indicated I didnt need them when ordered online. The local team didnt remove them prior to my taking the truck. If I had done so and broke the integrity deal I would have been charged for the use. I think thats the MOST underhanded thing a business like Uhaul could do. I lost the use of the cubic feet the equipment occupied times 3 because of the number of trips I had to make. When I expressed displeasure with the agent upon return, his answer was, you should have got a bigger truck.Additionally, the truck had 96K miles on it and ran like it hadnt had a tune up ever.Ok U-Haul, right here, right now, if I decide to make use of another rental, Penske here I come.

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Name: A***** Q**********
Date: 2020-12-21 16:25:54
Rating: 5
Comment: Very nice people, I feel bad for writing this review late cuz they helped me about 4 months ago, they were very nice to me on the phone, I suppose to have had dropped off the truck the night before but I didn’t till mid day next day, and they did not charge me any extra, also very kind and helpful at time of picking products, thank you...

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Name: W****** E****
Date: 2020-11-16 18:49:23
Rating: 3
Comment: Was fair picking up but was ignored when dropping off. Was told to park and someone would be with me but no one ever came. Ended up taking the trailer off myself and going inside at which point they questioned me as if I was at fault somehow for not flagging them down again and again after I was already told someone would he with me.Not a great way to treat a handicapped customer. They were more than happy to charge me full price and send me on my way. They could have at least asked if I needed an application since I did their job better then they did. Lol

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Name: J*** J******
Date: 2020-10-03 23:18:09
Rating: 5
Comment: That Cargo Van, deluxe!!

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Name: D**** L******
Date: 2020-09-12 18:14:42
Rating: 4
Comment: Got the job done, what more to say!

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Name: M****** H***
Date: 2020-09-07 23:56:18
Rating: 3
Comment: Could be better when a person makes the reservations online and flies in from another state you think they have your truck ready

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Name: L**** M****
Date: 2020-08-05 17:02:09
Rating: 5
Comment: Good Customer service.

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Name: D***** S******
Date: 2020-07-27 03:01:12
Rating: 5
Comment: Absolutely fantastic experience. Rented a truck for a 24 hour move and it was very smooth and stress free. Vanessa was amazing. She was professional, friendly and efficient. She explained everything well and made the rental a breeze. The truck was clean and functioned well. When returning the vehicle, I had the same experience with Peter. The staff was great and the entire rental experience was awesome!

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Name: S***** H********
Date: 2020-07-21 00:49:12
Rating: 5
Comment: Excellent service and friendly staff they help you right away and you are out of there fast. 😀

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Name: L*** V*********
Date: 2020-07-08 19:45:13
Rating: 5
Comment: Very good service

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Name: N**** C*****
Date: 2020-02-27 19:21:14
Rating: 5
Comment: Jay is a great employee. He was there and ready to help with any we needed.

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Name: O**** W****
Date: 2020-01-31 21:42:20
Rating: 1
Comment: Nothing but kids in here like its their first job. Customer service was poor af! And then they charged me twice and didnt tell me, i had to wait 30 minutes to get a hold of customer service and was transferred 3 times before someone told me to wait a week before I was refunded. This place sucks save your time and money and go somewhere else

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Name: S******** V*********
Date: 2019-09-23 22:15:25
Rating: 1
Comment: I reserved a trailer online for pick up at a different location. TOTAL price was $872 with insurance. The price in store came out to over $1000 because I was charged for insurance and taxes. why display a total price if it doesnt apply??? This is the absolute last time I ever use this garbage company. If it wasnt the day before my move I would cancel all of this because customers dont matter to uhual only money does.

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Name: y******
Date: 2019-07-08 17:56:10
Rating: 5
Comment: Helpful and accommodating. Rented a storage unit. Facilities seem safe and easily accessible.

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Name: J
Date: 2019-07-07 21:44:13
Rating: 5
Comment: It was great, service was friendly and helpful yet fast. They have everything you need just about for moving your home.

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Name: S***** W*
Date: 2019-07-06 23:27:20
Rating: 2
Comment: They really need to hire some more peoples to help get them going

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Name: L D******
Date: 2019-06-23 17:37:37
Rating: 1
Comment: 9 people in line. Phones ringing... ONE person working. Terrible service.

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Name: A** S
Date: 2019-06-02 14:13:21
Rating: 5
Comment: My key was left in the other location on 10th and West of Lancaster, CA and it was sunday the guy who gave me truck from 10th West Location was not picking up my call. Later I went to J street Location and there was Steve guy. He was so good to help me and sent a person on sunday who make keys. That person came and opened truck with key code on my contract and helped me go on time for my flight from LAX. I really appreciate Steve who was super supportive even the truck was not rented from his location.Really Grateful. Thank you so much.

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Name: S***** A*****
Date: 2019-05-29 19:22:18
Rating: 1
Comment: Only one person working there no manager no 1 to answer real questions absolutely pointless to go that to this place Im a business that wanted to have a trailer for a week at a time repeated contract unfortunately no 1 tip that knows anything about pricing or able to negotiate for weekly rates. And sound a much better price that westside rentals $200 for 7 days for the same trailer. Go westside rentals.

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Name: D***** L*****
Date: 2019-05-23 02:28:34
Rating: 3
Comment: Nice people, long wait time

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Name: T** S****
Date: 2019-05-22 04:19:28
Rating: 5
Comment: Great place to rent trucks and get storage space. New facilities and great management.

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Name: G**** W*****
Date: 2019-05-16 13:59:48
Rating: 1
Comment: Its a shame zero stars isnt an option. My experience with U-Haul Moving & Storage of West Lancaster has been the single most infuriating customer service interaction I have ever had. The story begins when my U-Box was moved here when there was not enough room in Pasadena, where it was supposed to be stored. When I tried to call up to U-Haul Moving & Storage of West Lancaster and arrange to get my box returned to me, I could never get through to anyone actually in Lancaster; I would inevitably wait on hold for quite some time and then get rerouted to a corporate customer service line. Day after day I was assured that someone would return my call; it didnt happen. Finally, after 9 days of calling every day, I did get through to someone actually in Lancaster and was told that out of county delivery of my box would mean a nearly $500 charge - even though I had never wanted my things to be stored up there in the first place! After TWENTY-FOUR more phone calls over the next three days with various customer service agents, someone gave me the cell phone number of Chad Farren, the president of U Haul of San Fernando, who immediately arranged for it to be delivered to me - free of charge, but thanks to the incompetence of the individuals at U-Haul Moving & Storage of West Lancaster, nearly two weeks after I had needed it delivered.So, I got my things, but the nightmare doesnt end here! U-Haul Moving & Storage of West Lancaster has continued to charge me for a storage space at their facility despite my having retrieved my things a month ago. I called yesterday - after a long wait on hold, was rerouted to the corporate customer service line, per usual - spoke to two agents and their manager, who could find no record of my contract and had no idea why I was still being charged, but said they eventually got through to the manager of U-Haul Moving & Storage of West Lancaster (Vanessa Ruiz, I assume) and sorted it out. I got an email refunding the last charge, and I was assured the account was closed out for good and I wouldnt be charged again and this whole nightmare would be over.No surprise, it was not over!! I woke up this morning to another email saying I was charged again (!!!) for a month of storage, in the same amount that was refunded yesterday! At this point, I wonder whether I should even bother to call for what is probably the 40th time and try to get this refunded, or if I should just eat my losses and cancel my credit card to prevent future charges.TL;DR youre better off just throwing any belongings you would store there straight into a landfill and trying to find them later, because digging through burning trash to recover your things would probably be a more pleasant experience than trying to deal with U-Haul Moving & Storage of West Lancaster. And itll be less expensive.

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Name: C******* S*******
Date: 2019-05-15 02:42:49
Rating: 4
Comment: Good service

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Name: D S****
Date: 2019-05-12 02:23:45
Rating: 5
Comment: Good service!!!

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Name: C********** R*****
Date: 2019-02-17 21:13:16
Rating: 5
Comment: I love this place it was fun

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Name: J***** B****
Date: 2019-02-15 09:02:44
Rating: 2
Comment: They noticeably lied about my fuel estimate and charged me for it after I filled it up to a line above what it was

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Name: M*** B*****
Date: 2018-12-17 19:06:13
Rating: 5
Comment: Love the new facility employees are great and helpful

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Name: M*** B*****
Date: 2018-12-03 06:12:07
Rating: 5
Comment: Put my stuff into the new U-Haul store the old Kmart on 20th and j Vanessa employee who help me out did a great job got me all set up all the paperwork and my items for a way in a big box like a pod keep up the good work employees

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Name: S**** T*******
Date: 2018-11-28 03:52:02
Rating: 5
Comment: Tim South is the best. Always very helpful.

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Name: J*** W*****
Date: 2018-11-12 02:52:12
Rating: 5
Comment: The help I received both between the corporate office and the location itself worked out to be very reasonable. I had to drive to Burbank to pickup the car hauler so they refunded a substantial amount because of my troubles. Will recommend U-Haul over all other tow/Haul companies.

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Name: B**** M******
Date: 2018-11-03 19:15:18
Rating: 5
Comment: Venessa has made this year a great year for me and my family . We volunteer every week for the football games at LnHS and needed something to hual everyweek with a limited budget and she went above and beyond for us! Thank You Vanessa!

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Name: S***** S******
Date: 2018-09-07 14:24:00
Rating: 2
Comment: So like would it kill these people to answer the phone?Seriously they kept my elderly father here for 4 hours because they would NOT let him rent the Truck without a 2nd phone number and couldnt be arsed to answer the dang phone. I called them like 6 times trying to get ahold of someone there.He finally decided to use his insurance companies phone number so he could get the heck out of there.

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Name: M****** H********* (*****
Date: 2018-08-15 20:12:57
Rating: 1
Comment: Lost my hitch...then 1+hr later found it and couldnt install it ....which is why I asked the guy to look at my car FIRST (which he didnt). So had to buy a whole truck.

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Name: J L
Date: 2018-06-13 04:10:43
Rating: 4
Comment: Real cool people over there. But rent your truck in advance. It helps!

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Name: J********* J*****
Date: 2018-06-08 00:36:04
Rating: 5
Comment: Very friendly and helpful people there.

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Name: B*** J***
Date: 2018-05-10 19:09:23
Rating: 3
Comment: Need more help here but it was reasonable